Customer accounts assistant jobs

Are you a self-sufficient, organised, and highly enthusiastic individual with a high level of numeracy, attention to detail and technical IT skills? If so, join Shelter as a Finance Systems Assistant and you could soon be playing an integral role within our Finance Systems team.

About the role

This is a wide-ranging role requiring a postholder who can provide 1st and some 2nd line system advice, training, and troubleshooting across the procurement, accounting, common, and expenses modules of Unit4 ERP — Shelter’s financial system. The postholder will also be involved in system administration and managing user permissions for Unit4 FP&A (FABPS), Shelter’s budgeting system. Some testing and communications support on small process improvements or implementations across finance systems may also be required, including work on one of our key integrations with the HR system.

Role specifics

You’ll bring strong numeracy, attention to detail and solid technical IT skills, along with experience supporting customers to agreed SLAs, ideally through a helpdesk. You’ll be confident diagnosing and resolving problems, and able to communicate clearly in both writing and speech, adapting your style for different audiences. Familiarity with accounting software such as Unit4/Agresso is a bonus, as is knowledge of SQL. You should be comfortable using Microsoft Teams, Excel, Word and Outlook, and be organised, self-sufficient, and enthusiastic.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits within the Finance Systems team, a mostly home-based team. We support and improve Shelter’s financial information systems, helping to make sure that our financial processes are efficient, easy to use, and well controlled.

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Finance Assistant

The Finance team at KCLSU are looking for a Finance Assistant to support the delivery of core financial and administrative functions, in line with financial regulations, procedures and compliance requirements of external statutory bodies. 

As part of this, you will: 

• Assist in the preparation of accurate, timely, and compliant financial statements and management accounts. 
• Support the annual audit process. 
• Play an essential role in ensuring high-quality service to KCLSU's internal and external stakeholders, including students, by maintaining accuracy, efficiency and professionalism. 

To apply for this role, please fill in an application form and include a personal statement detailing how you meet the person specification. 

To be eligible for this role, you must: 

• Be eligible to work in the UK, and provide proof of this (i.e. a passport or visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship. 
• Have a National Insurance number, or be in the process of applying for one. 
• Not be a trustee of King's College London Students' Union. 

REF-225 146

This is a new and exciting role which you can out your stamp on. You'll help the charity run smoothly, support our Board of Trustees, coordinate meetings, manage key communications, provide day-to-day office management and ensure that strategic projects are delivered effectively. This is a great opportunity for someone who thrives in a dynamic environment and wants to make a real difference through their work. In particular you'll:

• support our CEO with diary management, responding to incoming communications, preperation for events and managing managings
• manage payroll for both the charity and its trading subsidiary, Ignition Brewery
• provide administrative support to our Finance Manager
• coordinate our parent-carer forum, ensuring it is well supported
• support our Board of Trustees including coordinating all aspects of Board and Committee meetings, taking minutes and supporting with Trustee recruitment
• act as our Office Manager, overseeing the various administrative functions and support contracts we need to run smoothly
• assist with the implementation and management of projects across the Charity that support our mission and drive efficiency

As well as our Brighter Horizons team, you’ll also have a hand in supporting our trading subsidiary Ignition Brewery, making this a varied role, ideal for someone who likes to be involved in lots of things at the same time.

We’re a small team but growing and ambitious team, making the role really varied. Experience of administration is a must, preferably in a small charity setting. If you are a people person and are passionate about causes in your community, we want to hear from you.

What we need from you (the essentials):

• a minimum of one years’ experience working in a fast-paced administrative environment
• experience of managing projects from design through to delivery and evaluation
• strong organisational and time management skills with an ability to plan ahead and manage multiple priorities effectively
• excellent communication and interpersonal skills
• excellent skills in Microsoft Office and CRM systems, especially with digital collaboration tools
• good written skills, with an ability to produce reports and other relevant documentation
• an ability to maintain discretion & confidentiality and handle sensitive information with professionalism
• meticulous attention to detail with an ability to perform tasks accurately and efficiently
• the ability to work proactively and independently

What we’d also like from you (the desirables):

• previous experience of working as an Executive or Personal Assistant
• an understanding of charity governance / experience working with Trustee Boards
• experience of working with neurodivergent adults and/or adults with learning disabilities in a paid or voluntary capacity

About the role

The HR Assistant is a generalist role working across recruitment, learning & development, payroll, ER casework, employee engagement and project work. You will support the HR team to deliver an effective, compliant and customer focused people service. You will have strong administrative experience with excellent attention to detail, and experience supporting recruitment processes and procedures. The ability to work with confidentiality and discretion is essention.

As part of your development we will support you in achieving CIPD Level 3 or 5 including paid time off for study leave. 

About Alexandra Palace

Affectionately known as 'The People's Palace', Ally Pally is one of London's most iconic destinations. For over 150 years it has stood as a beacon of creativity and culture- home to world-first innovations, unforgettable entertainment and open access to green space across 196 acres of parkland in North London.

In return for your hard work we of offer:

• Generous annual leave - 28 days including 4 Christmas closure days + bank holidays
• Opportunity to apply for free event tickets
• Summer and Winter social parties
• Discounts across our on-site catering units
• Access to free and confidential Employee Assistance Programme + more

Key duties and responsibilities

1. Coordinate end to end recruitment leading  the process from advert through to formal offer stage
2. Assist with monthly payroll processing 
3. Support managers with staff induction programme and appraisal process
4. Assist with the organisation and delivery of learning and development programmes and training opportunities
5. Provide admin support with ER casework
6. Promote staff engagement by communicating staff updates, social opportunities, and ad hoc announcements
7. Support with project work 
8. Develop knowledge of HR systems to help trouble shoot coomon queries from staff

This is not an exhaustive list, please see the JOB PACK for further details

Essential

• CIPD level 3 Foundation certificate or equivalent work experience
• Administrative experience preferably gained within a HR team
• Experience supporting recruitment processes and procedures
• Interest in general HR function
• Customer focused
• Highly organised with the ability to work to deadlines
• Ability to work with confidentiality and discretion

A Finance Officer is required within our vital and growing community organisation to; manage financial systems, create and report on finance to the trustee board and stakeholders of the Loughborough Community Centre.

What you would do:

Oversight and day to day management of the organisational financial systems, including:

• Using Quick Books, spreadsheets to track expenses and company spending.
• Company payroll, tax and financial auditing.
• Keeping well-organised files and records of business financial activity.
• Archive of reports, receipts, and other financial evidence.
• Keeping financial databases up to date.
• Interacting with customers either on the phone or in person.
• Following up on business financial communications, billing, and ordering.
• Communicating with funders, suppliers and vendors.
• Company Invoicing.
• Using Quick Books, spreadsheets to track expenses and company spending.
• Collecting and inputting company data within the financial systems.
• Learning about the company's mission and available products/services.
• Assist with financial technical support.
• Acting as a personal assistant to the Director and/or board of LCC for financial matters.
• Giving feedback on finance efficiency and suggesting possible improvements.

Calvert people

Our business is all about people — and our people are at the heart of everything we do. We’re looking for friendly, adventurous, positive individuals to join our expanding team. From crafters to climbers, gamers to mountain bikers, cooks to runners — we have a wonderfully diverse mix of people here. Family, single, couples — all are welcome. When you work with us, you’ll meet like-minded people, share epic adventures, and make friends for life.

The role of Sales & Guest Booking Officer

Following our recent expansion, we can now welcome over 105 guests at a time. That means even more thrilling adventures, unforgettable experiences, and a bigger, stronger team — and we want you to be part of it.

This role supports Calvert Devon’s strategy to raise awareness of our products and services, initially focusing on schools and large group bookings . You’ll be responsible for responding promptly to inbound enquiries, while also managing a portfolio of outbound leads to generate new business. Working closely with teams across Calvert Devon, you’ll help shape bespoke breaks that meet customer needs. Building and maintaining strong relationships with key account holders will be essential to encourage repeat bookings and long-term partnerships.

What you will need

Essential:

• A self-motivated approach with a strong drive to achieve targets
• Experience of working within a sales environment
• Comfortable with working to Key Performance Indicators
• Experience of working to targets – individual, team and organisational.
• The ability to learn quickly and adapt to new processes
• Creative thinking to design solutions that meet customer requirements
• To have great attention to detail and a pragmatic approach to problem-solving
• Excellent verbal and written communication skills to convert leads into bookings
• Proven administration experience with strong organisational skills and the ability to work under your own initiative and manage your own workload effectively
• To be committed to providing outstanding standards of customer service and strive to exceed customer expectations  
• Must be enthusiastic and motivated with the drive for success.
• To enjoy working as part of a close-knit team 
• Competent in using: Microsoft Office – including Word, Excel and Outlook (advanced level desirable)
• To be punctual and adaptable
• Have knowledge of varying disabilities
• To be over 18 years of age
• Your own means of transport due to our location
• To be a competent swimmer and able to dive to the bottom of a shallow 1.3metre pool

Desirable:

• Experience within the education and/outdoor education sector
• Travel sector experience
• Knowledge of the Cinolla booking system or other similar CRM system

The successful applicant will be required to undergo and successfully pass the following training: 

• Pool Responder (must be able to dive to the bottom of a shallow 1.3metre pool)
• First Aid
• Safeguarding
• Must be office-based, with some regional travel requirements
• All our roles require either an enhanced or basic DBS check relevant to the role.

Some amazing benefits

• Become part of our incredibly inspiring organisation and great team, and you could take advantage of:
• Speedy response to all applicants
• A collaborative, fun, and supportive workplace
• Personal growth and development opportunities
• Free on-site parking
• A stunning location with walks right on your doorstep
• 29 days annual leave (including bank holidays) with length of service increase
• Death in service benefit
• Plus, the chance to make a real difference every single day

Job details

Full-time 37.5 hours per week, predominantly Monday to Friday. Some evening and/or weekend work may be required in line with business needs.

Immediate start available

Some travel may be required

Note: 

We interview on a rolling basis — don’t wait to apply!

We do not sponsor visas for this post.

A UK Right to Work is required.

Who are we?

We are Calvert Devon, a gold standard outdoor activity centre where adventure has no limits! Open to all and specialising in accessible activities for all abilities, whether it’s zooming down a zip wire, scaling the climbing wall, paddling across open water, or taking on a daring challenge we make the impossible possible.

With expert support, specialist equipment and accommodation, we create epic adventures that break down barriers and build confidence, independence, and unforgettable memories that last a lifetime.

Situated at the edge of Wistlandpound Reservoir, among beautiful pine forests and rippling streams, nestled within the rolling hills of Devon’s Exmoor National Park.

Calvert Devon complies with the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on ethnic origin, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status, gender or pregnancy.

Please inform us of any adjustments that may need to be taken into consideration prior to a telephone call or visit to the site.

Full-time | Permanent | Office-based with flexible options
Salary: Circa £30,000 depending on experience.

Join us at Kent Community Foundation and help make a real difference in your community.

We’re looking for a proactive, highly organised Executive & Operational Assistant to support our governance and keep our operations running smoothly. This is a varied and rewarding position where no two days are the same.

What you’ll do:

• Support governance by coordinating board and committee meetings, preparing papers, and taking accurate minutes.
• Provide high-trust executive support to our Chief Executive and Head of Finance & Governance.
• Manage finance administration: process donations, grant payments, and maintain bank accounts.
• Be the backbone of our office—managing supplies, welcoming visitors, and handling enquiries.
• Assist with HR tasks including recruitment and updating our HR system.

What we’re looking for:

• A proven and experienced administrator with strong organisational skills, integrity and attention to detail.
• Someone confident in working with numbers and familiar with finance systems.
• Someone who thrives in a busy environment and wants their work to have a positive impact.

Why join us?

• Be part of a team that supports local communities across Kent.
• Enjoy flexible working options and a collaborative, supportive environment.

Location: Our offices in Smeeth near Ashford (flexible arrangements available).
Closing date: 4th January 2026 | Interviews 14 January 2026

To apply, please submit your CV and a covering letter explaining how you meet the person specification 

If you need accessibility support or adjustments during the application process, please contact us at the same email address.

Job title: Finance Assistant
Contract Type: Employed, fixed-term contract, up to 12 months or return of the role holder
Hours: 14 hours per week (0.4 FTE)
Place of work: Blended between Blue Smile office CB1 and home working
Salary: £25,000 FTE (£10,000 pro rata)
Start: January 2026

About Us

Blue Smile's mission is to improve the mental wellbeing and prospects of Cambridgeshire children through arts-based therapies. The charity has over 70 clinical roles, working in teams and as individuals in schools in Cambridgeshire, giving vital therapy to children. Blue Smile’s office team supply essential management and administrative support to this clinical work.

About the Role

We are seeking a diligent and detail-oriented Finance Assistant to join our friendly office team to support the charity in maintaining accurate financial records and ensuring the smooth running of financial and administrative processes in the charity.

The successful candidate will be responsible for a range of duties including bank reconciliations, invoicing, expense processing; ensuring the accounts software is accurate and current. 

Blue Smile can offer you a competitive salary, with a commitment to the Real Living Wage. We offer a supportive working environment including flexible working and a focus on the professional development of all our staff. As a mental health charity, we focus on staff wellbeing and a positive work/life balance.

Safeguarding is central to all Blue Smile activities, and we recognise that the welfare of all children, young people and adults at risk, is paramount and that all have equal rights of protection. We have a duty of care when they are in our charge, and we will do everything we can to provide a safe and caring environment whilst they attend our activities.

Closing date for applications: Monday 24th November 2025 at midday
Interviews to be held on: Thursday 27th and Friday 28th November at Blue Smile’s office in Cambridge.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

No agencies please.

Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;

Location: North East London

Contract: Full Time, Permanent – 37.5 hours

Salary: £27,900pa to £29,700pa – depending on experience

Closing Date: Wednesday 26th November 

Why this role matters

We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.

This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.

What you’ll be doing

As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.

Your key responsibilities will include:

• Making sure every supporter feels heard, valued, and appreciated
• Managing donation processes and supporter communications with care and efficiency
• Supporting the team with admin tasks that keep everything running smoothly
• Working closely with colleagues across teams to create a brilliant supporter experience
• Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
• Review and refresh “thank you” materials, communications and processes.
• Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
• Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.

What you’ll bring

We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:

• Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
• Strong communication skills and a real empathy for people
• Good working knowledge of online fundraising
• Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
• A positive attitude and a willingness to pitch in

What’s in it for you

The chance to be part of an organisation that’s making tangible impact

• Supportive, inclusive team culture
• A working environment where new ideas and testing new things is strongly encouraged.
• Hybrid/flexible working options
• Opportunities for training, learning and growth
• 7% employer pension contribution
• 25 days’ annual leave

How to apply

If this sounds like your kind of role, we’d love to hear from you.

You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD 

If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat online and one formal interview at the London office with an interview panel. Interview dates to be confirmed)

A note on equity

We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.

Let's build your legacy together

We are looking to recruit an experienced journalist to manage all aspects of content development and production of the Charity’s membership magazine, Under 5, in both print and digital format. This is a hybrid role (two days a week in the London office).

Benefits:

• 26 days annual leave plus 8 bank holidays, pro rata for part time employees
• Enhanced sickness pay
• Employer and employee contribution pension scheme
• Birthday leave so you can have a day off for your birthday dedicated to you and your well being
• Enhanced sickness pay and paid bereavement leave
• Regular access to internal and external learning and development opportunities
• A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity.
• Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources.
• Savings of up to 25% on O2 Refresh Airtime Plan on any new phone or tablets
• A dedicated mental health First Aider to support your mental well being

Main duties:

• To identify and research themes for each issue, sourcing and managing contributors to ensure the magazine has a clear, consistent, relevant and interesting voice to the readership.
• To lead on planning, sourcing contributors, writing and managing content of Under 5 magazine, 10 issues produced every year
• To liaise with Communications and External Affairs colleagues to ensure that corporate partnership publicity, advertorial, editorial and competition deals are delivered to meet terms of contra deals in relevant issues of Under 5.
• To write, edit and upload regular online news stories for selected digital communication including planning, writing and managing content for the fortnightly Under 5 e-newsletter.

Essential criteria:

• Proven experience of working on magazine in an editorial role with an ability to lead on commissioning, writing, sub-editing and proofing professional copy.
• Excellent journalistic writing skills, with the ability to write concise and accurate news copy.
• Clear understanding and practical experience of managing magazine print and production processes
• Strong interpersonal skills with direct experience of managing internal and external suppliers, journalists, production staff, advertisers and contributors.
• Strong creative and written skills with an ability to produce clear, accurate and interesting copy tailored for different audiences.

Please provide an additional statement with your application explaining how you meet the essential criteria in the person specification. 

About the role

You will be home based and will need to travel in the UK, Eire, Europe and further afield as the role develops. 

You will need some storage space available for Charity materials.

If you are self-driven, motivated, and want to help others achieve something amazing in support of Histiocytosis UK, we would love to hear from you.

You are likely to be in a similar role at another charity or have the right experience and transferable skills from another sector. You’ll be confident, enthusiastic, and an exceptional influencer with great customer care and communication skills.

There will be ample opportunity to shape the role, lead on specific projects and put your ideas into action.

The role will be mainly remote working so your experience and motivation will be key in this role so that we can achieve tangible results. 

Who we need?

You will be an excellent communicator, face to face, online, phone or email. You know the importance of listening, and you are the sort of person that brings focus and calm to difficult situations. Prioritising your workload is second nature. Perhaps most importantly of all, you’re energised and driven by a passion for learning and making life better for those with a long term and/or serious illness.

A degree is not essential, but a communication and fundraising skills qualification is desirable. It is important that you have a high standard of writing, and that you are on good terms with your computer, particularly MS office, email and maybe even Mailchimp, Zoom, Sage Accounting, Spreadsheets etc.

The role is to support the Head of Fundraising Volunteering and Communications to achieve the overarching fundraising strategy, maximising opportunities for income generation as well as strategic aims for SIFA Fireside.

As part of a small team, the post holder will be responsible for managing all supporter and donation information on the fundraising database, regularly importing payment data from a range of sources and leading on the monthly reconciliation process. The post holder will also provide data selections and reports for SIFA Fireside’s supporter mailings and campaigns. When required, they will co-ordinate and support campaigns 

Key tasks:

1. Planning and delivering fundraising projects and campaigns, awareness events and legacy campaigns.

2. Building and maintaining excellent relationships with donors including regular Open Weeks.

3. Working with the Communications Assistant to produce assets and distribute social media content related to fundraising.

4. Supporting with managing fundraising volunteers to include Corporate Volunteer Teams and conversion to individual givers.

5. Maintaining fundraising webpages and maintaining external donation platform accounts.

6. Managing and updating fundraising resources and literature including digital, print, t-shirts, and collection tins.

7. Overseeing the recording of all payment and donor data in our CRM database Beacon, including importing donations from a range of platforms.

8. Overseeing the processing of Gift in Kind donations, running associated campaigns and scheduling callouts for needed items.

9. Managing the storing of Gift Aid declarations, talking to donors knowledgeably about tax effective giving and submitting monthly Gift Aid submissions to HMRC via Beacon.

10. Producing and monitoring fundraising KPIs.

  11. Acknowledging all donations, new and cancelled regular donors and external fundraisers and providing stewardship with external fundraising events and collections.

12. Monitoring the fundraising inbox and distributing supporter communications via email and MailChimp, while managing supporter contact consent and updating SIFA Fireside’s mailing list.  

13. Ensuring work is carried out in accordance with the fundraising regulator and GDPR and always working within charity legislation and best practice.

14. Providing support to the Head of Fundraising and Communications with ad hoc requests for data on finances, donors, and charity services.

15. Undertaking any other reasonable duties that may be required to support the admin team.

*This is not an exhaustive description of the job. Aspects will change over time and the job holder is expected to contribute to its development and progression.

Working conditions:

The Fundraising Officer post will be based at 48-52 Allcock Street, Digbeth, Birmingham B9 4DY, however there can be some flexibility dependent on the weekly schedule and agreement with your line manager.

We’re a small team with high staff retention, making this the perfect role for someone who wants to focus on training and development but also enjoys supporting people at all stages of the recruitment journey. In particular you’ll:

• develop a robust digital induction programme which will leave a lasting legacy for years to come
• work closely with managers to coordinate our annual training schedule
• be responsible for the budget and logistics of all of our training and development
• manage and administer our HR platform and employee records
• support the end-to-end recruitment process
• help us to become a Disability Confident employer

And as well as our Brighter Horizons team, you’ll also have a hand in supporting our trading subsidiary Ignition Brewery, making this a varied role, ideal for someone who likes to be involved in lots of things at the same time.

If you are looking to broaden your experience in training and HR, or just enjoy a highly varied and fast paced job with a real sense of purpose, this could be the job for you. Experience of administration is a must, preferably in a small charity setting, along with really strong organisational skills. If you are a people person and are passionate about causes in your community, we want to hear from you.

What we need from you (the essentials):

• a minimum of one years’ experience working in a fast-paced administrative environment
• excellent communication and interpersonal skills
• excellent skills in Microsoft Office and CRM systems
• good written skills, with an ability to produce reports and other relevant documentation
• strong organisational skills with an ability to plan ahead and manage multiple priorities
• an ability to maintain discretion and confidentiality
• meticulous attention to detail with an ability to perform tasks accurately and efficiently
• a flexible and ‘hands-on’ approach to your working practice, with a ‘can-do’ attitude

What we’d also like from you (the desirables):

• previous experience of working in a HR team
• CIPD Level 3 qualification (or be willing to undertake funded training)
• experience of working with neurodivergent adults and/or adults with learning disabilities in a paid or voluntary capacity

Do you want to help millions of women in some of the world’s poorest countries succeed as entrepreneurs and work their own way out of poverty?

QuarterFive are delighted to be supporting Hand in Hand International in their search for a Philanthropy and Partnerships Officer (Corporate Partnerships). Since 2003, from Afghanistan to Zimbabwe, Hand in Hand International have helped more than 5 million women launch small businesses that can stand the test of time. Some are smallholder farmers learning to stand up to climate change, some are refugees starting a new life after running from conflict. Others are young women and girls with few opportunities, starting to dream – and plan – for the future.

Achievements (so far) include:

• 9.2 million new and improved jobs
• +93% average increase in monthly income
• 84% of women with the power to make decisions in their lives

As Partnerships and Philanthropy Officer (Corporate Partnerships), you will join their award-winning fundraising team - a team of eight, including a Head of Philanthropy and Corporate Partnerships, three Philanthropy Partnerships Managers, two Philanthropy Officers and a Philanthropy and Corporate Assistant.

This is a corprorate partnerships focused Philanthropy & Partnerships Officer role, ideal for someone skilled in business development and relationship management who is passionate about driving social impact through strategic partnerships. You will work with a diverse range of companies — from global brands and corporate foundations to purpose-led SMEs — helping to deliver mutually beneficial partnerships that raise both income and profile for Hand in Hand International.

As Partnerships and Philanthropy Officer (Corporate Partnerships), you will:

• Manage and grow a portfolio of corporate partners, corporate foundations, and institutional organisations
• Support the expansion of new, high-value strategic partnerships
• Help develop and deliver the organisation’s Cause-Related Marketing (CRM) product to raise both revenue and brand visibility
• Identify, cultivate and secure new business opportunities through proactive outreach and networking
• Contribute to the corporate team target of $3.2 million and the overall PCP team target of $7.1 million
• Collaborate with programme teams to develop tailored, impact-led proposals and partnership pitches
• Steward existing corporate partners to deepen engagement and ensure mutual value
• Build strong, strategic relationships with corporate stakeholders at all levels

Ideal skills and experience:

• At least 1 year of experience in corporate partnerships, business development, or major donor fundraising
• Proven ability to secure new partnerships and deliver tangible income results
• Track record of managing and growing six-figure relationships or accounts
• Strong negotiation and relationship-building skills, confident engaging with senior stakeholders across sectors
• Creative thinker with a strategic mindset and ability to align business objectives with social impact
• Excellent written and verbal communication skills, adept at developing compelling proposals and pitches
• Highly organised, detail-oriented, and results-focused

Employee benefits include: 

• 26 days a year annual leave, plus bank holidays, increasing after two years’ service by a day per year up to 30 days a year
• Employer pension contribution of 6.5%
• Hand in Hand is committed to financially empowering families and breaking down restrictive gender stereotypes. They offer employees parental leave at 20
  weeks’ full pay or equivalent to new mothers or primary caregivers and 13 weeks’ full pay or equivalent to new fathers or secondary caregivers (this also applies for adoption and surrogacy)
• Five days paid dependents leave per year
• International travel: Visiting their programmes and meeting the entrepreneurs they support is one of the most exciting and rewarding parts of working for Hand in Hand
• Gym stipend: Hand in Hand provide a monthly contribution towards gym membership / fitness or wellbeing activities
• Flexible working: Hand in Hand offer home working as standard on Mondays and Fridays
• Flexible start time between 8am–10am
• Positive, inclusive culture: Being an employer of choice is one of Hand in Hand’s six strategic goals. They aim to have an 80% recommender score (measured via a yearly staff survey). They believe diversity drives innovation and excellence and aim to recruit 33% of all new roles from groups that are traditionally underrepresented in the charity sector.