Customer accounts assistant jobs

A highly specialist and small museum in central London is seeking a part-time Accounts Assistant on a 3 day per week basis.

The role is a permanent role and due to the nature of cash-handling and banking in the role, the role does need to be 100% office based – the organisation is situated near Kings Cross / Russell Square.

The organisation has a museum dedicated to the first ever children’s hospital in the UK and they welcome applicants who share a passion for children’s health and well-being.

The role involves working in a small, busy team, and covers a range of duties including banking, processing cash donations, recording income, journal posting, sending invoices and most areas of accounts payable and receivables work.

More info on duties:

• Raise and send sales invoices, ensuring that appropriate contracts are signed or services have been delivered;
• Allocate cash receipts to customer accounts;
• Reconcile aged debtors, chase for payment & resolve queries;
• Count, record & deposit weekly shop cash takings and cheques;
• Liaise with the Development team to ensure accurate coding of donations/ grant cheques;
• Analyse credit card payments, match receipts and post journals;
• Process petty cash requests, including journaling entries and reconciling petty cash balances;
• Assist the Financial Controller producing weekly, monthly and quarterly reports;
• Assist the Financial Controller in all aspects of bringing the books to trial balance stage and provide cover in time of sickness or annual leave.

Requirements:

• Proven accounts administration experience with a good understanding of basic bookkeeping and accounts payable and receivable principles;
• Proven ability to calculate, post and manage accounting figures and financial records;
• Ability to monitor and reconcile bank accounts;
• Experience with NAV accounting system useful but not essential
• Experience in the Arts, Museum or Charity sector is useful but not essential

Salary: £25,000 - £28,000 per annum pro-rata / FTE

Closing date: Ongoing/ASAP

Interviews: Ongoing /ASAP

Please send your CV for immediate consideration.

A large Not for Profit organisation in Central London is looking for an Accounts Receivable Officer to join the team immediately on a temp to perm basis.

Client Details

A large Charity in Central London

Description

* Processing of invoicing ensuring accuracy, timeliness and continuous improvement of workflows between teams to avoid duplicate invoicing, in line with departmental targets.

* Promptly responding to invoicing and credit note requests in accordance with SLA's; proactively resolving queries.

* Establish and foster good working relationships with both internal and external customers to resolve enquiries and ensure the prompt payment of invoices through regular contact and discussion.

* Set up new customer accounts and assist in the credit vetting process. Maintain and update customer details as appropriate in order to support invoice accuracy at all times.

* Assist with the management of the direct debit processes, updating the master and ad-hoc files in preparation for timed and scheduled direct submissions.

* Receipting of cheques received from members and raising the appropriate invoices for the system.

* Monitor and check the remittance account to ensure the outstanding debtors list is up to date.

* Create bad debt provision entries following TLS policy ensuring that the relevant budget manager has been consulted regarding collection and debtor status. Where appropriate instigate the write off process for bad debts securing the appropriate business actions and approvals.

* Escalating appropriately to line management debt recovery actions to begin the initiation of legal proceedings.

* Assist as required in any other departmental duties and to undertake other tasks to support the finance operations team.

Profile

* Educated to A level or higher, including good GCSE passes in Mathematics and English Language.

* Detail orientated with experience in a financial or data entry function.

* High level of customer awareness.

* Excellent organisational and planning skills to enable working to tight deadlines and effective prioritisation.

* Excellent communication skills, both verbal and written, together with a high level of interpersonal skills.

* Effective team player with ability to develop positive relationships with team members, external and internal stakeholders.

* Ability to use initiative in a busy environment, as well as a willingness to undertake ad-hoc work where necessary.

* An intermediate to advanced working knowledge of Microsoft Office applications including Excel and Word.

* Flexible attitude, enthusiastic and positive.

Desirable:

* Specific experience in credit control and aged debtor maintenance

* Experience of legal professional practice and/or other professional/ member services

Job Offer

£14-15ph

Hybrid Working

Prospectus is delighted to be working with Charites Aid Foundation (CAF) to recruit a Customer Service Administrator who will deliver efficient and effective customer service to existing and prospective customers and to actively promote CAF's products and services, to recognise sales opportunities and increase new business through sustaining and upgrading the existing customer base.

Please note their International Head office is in Kings Hill, Kent where you will be based full time for training and after 20 weeks you will be based part of your time in the office and part of your time working from home. There are also 2 positions available, a 1 year fixed term contract and a permanent position.

The main responsibilities of this role include corresponding with customers via telephone and in writing, speaking to new and existing customers in a supportive manner, processing donation requests, setting up new accounts and direct debits, answering enquiries and ultimately providing excellent customer service to existing and new customers.

To be successful as a Customer Service Administrator you will have some previous customer service experience (perhaps you have worked in a customer contact centre before or a customer facing role and are looking for a new opportunity or you have finished education and are looking for your first role). You will have excellent verbal and written skills, great attention to detail and be comfortable working in a fast paced environment.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV, covers letters are not required. Should your experience be suitable, we will send you the full job description and arrange for a call to discuss the role further.

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century?  As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as ‘everyday’ health emergencies, training, supporting communities, and improving young people’s lives.

The Web and Support Customer Service Advisor is responsible for delivering service excellence to all customers but with specific focus on retail customers. To provide an effective sales service via email (cases), web chat, social media and phone, ensuring training/supplies requirements and requests are dealt with accurately and efficiently, whilst maintaining the agreed internal/external service levels and meeting the organisations core values.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days. 

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You:

• Experience of working in a customer service environment
• Experience of database management
• Excellent interpersonal skills with ability to communicate effectively at all levels
• Ability to use IT office applications at intermediate level
• Effective negotiation skills

About The Role:

• Deal with incoming e-mails (cases) to the shared queues for bookings and general enquiries in a professional manner meeting the service level agreement and individual targets.
• Effectively handle enquiries received via web chat and social media to agreed service levels and individual targets.
• Provide telephone answering service for incoming callers in a professional manner and to process their bookings/requests efficiently to agreed service levels and individual targets.
• Ensure that all bookings are accurately recorded on the relevant databases paying attention to the specific invoicing requirements of each account and have a detailed knowledge and understanding of the hierarchies in the databases.
• Escalate opportunities and issues where appropriate to National Account Executives, Telephone Account Executives or CSA who manage the accounts and support the achievement of revenue targets.

About Us:

This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).

The Web and Support Customer Service Advisor is responsible for delivering service excellence to all customers but with specific focus on retail customers. To provide an effective sales service via email (cases), web chat, social media and phone, ensuring training/supplies requirements and requests are dealt with accurately and efficiently, whilst maintaining the agreed internal/external service levels and meeting the organisations core values.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.

You will work with our Finance Manager to provide financial, administrative and reporting support to help Praxis to deliver its objectives. 

This is an exciting opportunity to play a significant role in a busy and cutting edge charity supporting migrants at risk or in crisis. You will have experience in an administrative/finance role and knowledge of fundraising processes will be helpful. You must enjoy working collaboratively and be passionate about supporting Praxis to deliver its objectives. You will be energetic and organised, with excellent attention to detail and a good understanding of IT systems and data. A tenacious starter-finisher and problem solver, able to balance a variety of tasks at any given time and escalate problems where appropriate.

Praxis is a dynamic, award-winning human rights charity supporting migrants in crisis or at-risk, ensuring that their essential human needs are met and that they are able to overcome the barriers they face. We have more than 35 years of experience working with migrant communities, and in 2019 we supported around 2,000 people through expert legal advice, housing and peer support. Our holistic approach supports people away from a point of crisis and destitution towards safety, economic independence, social engagement and greater emotional wellbeing.

At Praxis, we work to build community, challenge exclusion and discrimination, influence policy and improve services. We played a leading role in exposing the Windrush scandal and advocate and campaign for lasting changes to policy and practice to address the root causes of the issues faced by at-risk migrants.

Our Attractive Benefits Package Includes

• A 35 hour working week including flexible working hours
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
• You can buy up to 3 days annual leave each year
• A defined contribution pension scheme
• Our employee assistance programme offers counselling and support for you 24/7.
• A season ticket loan to help you spread the cost of your commute

We are an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.

To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Check Praxis website for more details.

Closing date: 21st August at midnight

Interviews: w/c 29th August

Do you want to help build a world where everyone feels part of a community? 

Do you have experience in administrative, customer-facing roles?

Are you an organised, detail-oriented person?

If you answered yes to all of the above, this could be the role for you!
 

We’re looking for an Executive Assistant with strong PA experience, excellent attention to detail and experience in customer service or other customer- or client-facing roles. The Executive Assistant works closely with the management team and Trustees as PA to the CEO, as well as providing Finance and HR support.  

This full-time post plays a vital role in providing administrative assistance in areas of fundraising, monitoring, operations and infrastructure. It is an exciting opportunity to support us to deliver our strategy by maintaining strong positive relationships with funders and donors. This post will also act as point of contact for a number of office management contracts.

Therefore, the successful candidate will have a high level of PA and administrative experience. If you are organised, methodical, able to multi-task and can handle confidential matters with discretion, this is a fantastic opportunity for you.

What we do

Time & Talents is a lively, busy community centre in the heart of Rotherhithe, London SE16.  Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 135 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with children and families’ programmes and a range of volunteering projects.  We are at an exciting stage of development. Our income has grown substantially in the last five years and this growth has enabled us to develop our programmes and activities to reduce loneliness and social isolation in the local community by supporting more older adults, children and families.

The role

In this role, you’ll act as:

• PA to the CEO
• Board Secretary

As well as providing:

• Finance and HR support
• Fundraising and monitoring admin
• Operational and infrastructure admin
• Ad hoc project management

About you

You are passionate about the power of community to connect and support people, and you like to work in collaboration with others.  You are methodical with demonstrable experience as a PA, particularly able to show administrative experience including diary management and dealing with correspondence. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities. 

About us

We are an energetic, experienced, and passionate team of 17, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years.

This role is full time, with flexibility for regular evening and occasional weekend working.

Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.

If you would like an informal chat about the job, please email us with your phone number and a suitable time for us to call.

The closing date is Monday 29th August. 

TO APPLY: All applications to be submitted online via CharityJob. Send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the job description and person specification.

IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time to include a well-written cover letter as detailed above. We won’t assess applications without one.

INTERVIEWS: First round interviews will take place 6th and 7th September. Shortlisted candidates will be invited to a second interview on Wednesday 14th September.

COVID-19: the safety and wellbeing of our current and future employees remains a top priority, therefore interviews will be conducted remotely by video if necessary.

The Biochemical Society is seeking a proactive Marketing and Communications Assistant to support the work of the marketing and communications team across the organisation. In this role, you will help to deliver balanced promotion of the Society and PPL’s resources and initiatives under the line management of the Marketing and Communications Manager

You will work closely with the Marketing and Communications Officer and with colleagues across all departments, including events, grants, publishing, education, and community engagement.

Suitable candidates will have a background in marketing or relevant applicable experience, with good copywriting and proofreading skills, an understanding of visual branding and design, strong organizational skills, and an excellent eye for detail.

Please note that this position is a 12 Month Fixed Term Contract. Though advertised as remote, there are options available for working within an office in London up to a few days per week, should that be preferred.

Only shortlisted candidates will be contacted.

Closing date: 12 August 2022

“Please note that interviews will be virtual”.

For more information, please visit our website.

Please send a CV and covering letter via the button below. It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter

This is because the Society is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We offer a range of family-friendly, inclusive employment policies to support staff from different backgrounds.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion. 

“We are interested in every qualified candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose. To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join Independent Age as we work to increase our profile, impact and reach so more people can live a happy, connected and purposeful later life. We want to find talented individuals from diverse backgrounds to join us on this journey.

The Finance team are a key function within the Corporate Services directorate, providing accurate and timely management information to colleagues across the organisation to support effective decision making. 

We are seeking an Assistant Management Accountant to join as an integral part of the team, to work collaboratively with the Finance Officers to ensure a tight and accurate month-end close with all accounts reconciled. 

The ideal candidate will bring experience of working in both accounts payable and receivable environments and be able to provide further analysis to ensure that transactions have been correctly recorded. There will be the opportunity to take responsibility for the trial balance by preparing nominal ledger journals and undertaking monthly balance sheet account reconciliations. 

You should have excellent organisational skills and be able to prioritise to meet deadlines, have the ability to work collaboratively, along with excellent attention to detail and great customer service skills. 

You will have experience of using computerised accounting systems along with being proficiency in Outlook, Microsoft Word, and Excel as all are essential for this role.

At Independent Age we live by our values. We are purpose-driven, compassionate, expert, collaborative, accountable and inclusive.

We champion inclusion and celebrate diversity within and outside to create a culture where everyone knows that they belong and can bring their whole self to work. We encourage applications from all backgrounds as we know this makes our charity stronger.

If you are passionate about our cause, share our values and believe you have the skills for this role, then we’d love to meet you.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. 

We know that a good work life balance helps us perform at our best and supports wellbeing. A full-time role is 35 hours a week. Flexible working hours and hybrid working is standard for everyone (those contracted to work in the office usually attend one day per week). But if you need a different form of flexibility, we are happy to talk flexible working. As part of our commitment to supporting colleagues in balancing their work and family life, and to supporting parents, soon to be parents or colleagues who have other caring responsibilities, we also offer a number of enhanced leave provisions and benefits. 

Independent Age is committed to safeguarding and follow Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and if offered the post, we will require two employment references including your current or most recent employer.  

In line with the current guidance in relation to the activity to be undertaken in this role, a Basic DBS Certificate will also be required.

To apply, please visit our website to submit a cover letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with your CV.

We will be considering applications as we receive them and so may change the closing date to an earlier date.

Interviews are likely to be held on Friday 19 or Monday 22 August but may take place sooner.

Finance Assistant - £20000 rising up to £26000

Your new organisation
This is a large, complex organisation. Although faith based they are open to applications from all faiths and backgrounds - the team here are great, really friendly but also switched on. Lots of opportunity here because they are a large team with lots going on including project work such as systems and process improvements.

Your new role
To be the first point of contact for all payment queries and will play key role in customer service management. Taking ownership of the team's email inboxes and folders, creation of new vendor accounts, expense claim processing, physical cheque logging, mail handlings, directing queries to the appropriate members of staff and various ad hoc administration tasks.

• Ownership of the finance processing teams' main communication channels, these are multiple MS Outlook inboxes and MS Excel worksheets.
• Evaluation and prioritisation of incoming requests, including directing queries to the responsible officer.
• The first point of contact in the finance team for all income and payment queries
• Maintaining a written log of urgent payment requests received, and tracking to their completion.
• Daily monitoring of incoming requests, and their ageing.
• Logging of physical cheques received.
• Tracking the receipt of outdated cheques and supporting the finance officers to remediate, and contact third parties for follow up, where needed.

What you'll need to succeed

• Part qualified or qualified by experience
• High levels of customer service

What you'll get in return

• Full time working week of 35 hours
• Hybrid
• 25 days annual leave plus bank holidays

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Finance Assistant

£23,000 pa (pro rata) + 6% pension

Permanent, 18-21 hours.

We are looking for a detail focused, organised, approachable Finance Assistant to join our finance team. This role would suit someone with experience in a charity finance and administration team.  Ideally with good organisation skills, attention to detail, accuracy, an ability to assess and deliver information in a timely manner and to be able to work to deadlines.  An accountancy qualification is preferred but not required. The role is hybrid with a minimum of 1-2 days a week at the office.

You will be responsible for:

• Inputting of financial data on cloud-based software such as QuickBooks, Salesforce and Excel.

• Recording & processing invoices, tracking expenditure and ensuring all expenditure, including petty cash payments, have been processed in line with procedure 

• Reconciliation of suppliers’ invoices and statements

• Reconciliation of clients/funders sales invoice and statements

These responsibilities and functions may be adjusted slightly for the right candidate and organisational needs changing over time.

Training provided if necessary for the right candidate.

The successful applicant will be required to complete a basic DBS check.

Please refer to the job description and person specification. To apply, please complete our online application form which you can find on our websute.

Deadline: 9am 22nd August 2022

Interviews: 25th August 2022

Are you an experienced communications professional, looking to make a big difference with one of the biggest charity brands in the UK? Samaritans is looking for a dynamic Assistant Director of External Communications to take the lead in telling our story to the world.

As Samaritans embarks on an exciting period of implementing our new strategy, all external communications will be underpinned by the ambition to be more vocal and visible to create impact across awareness, fundraising and policy. We’re looking for someone who can bring their skills, experience and knowledge to help us reach, inspire and engage our different audiences. 

• £70,000-£75,000 per annum plus benefits
• Permanent role 
• Hybrid working – Linked to Ewell (Surrey) office with home and office working 
• Ewell is located 30 minutes via train from Waterloo and 15 minutes from Wimbledon
• We are passionate about flexible working, talk to us about your preferences 

This is a crucial role that will take a lead role in delivering an effective communications strategy to:

• Raise awareness of Samaritans and what we do
• Increase our influence
• Inspire supporters to engage with us by giving money, time or taking action

Samaritans’ service is provided by more than 20,000 ‘ordinary’ people who do something extraordinary by volunteering across our 201 branches in the UK and Ireland. Our goal is to be there for everyone, whenever they are struggling to cope - and with a call for help every ten seconds, we know we’re needed more than ever.

The successful candidate will have oversight of all digital, brand, marketing and press activity and ensure joint-planning and co-ordination of all supporter facing activity.

Employee Benefits

We offer some brilliant benefits including flexible working, family-friendly policies, and training to support your development. You'll have 28 days annual leave, plus bank holidays and we match your pension contribution up to 5%. You can claim money back via a Health Cash Plan and wellbeing options including a free subscription to Headspace, virtual yoga sessions and a PerkBox account. 

Application 

Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. We warmly welcome applications from a diverse range of backgrounds and experiences. We are committed to making our recruitment processes accessible to everyone and are flexible in how we receive information. If you would like to apply via a different format or let us know how we can support you to be the best you can be, please contact the People team. 

If this sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and answer a couple of questions about your transferable skills and motivations for applying. This role will close for applications on 25/08, with video interviews happening after 30/08. 

Gift Accounting and Administration Coordinator

£35,477 - £39,860 per annum

Full time, Permanent

Location: South Kensington Campus

Ref: PRS00187

Are you passionate about providing first class support to a busy and fast-passed fundraising division? Do you enjoy building strong professional relationships? Are you motivated by processes and sharing your knowledge with colleagues? Do you have a keen eye for detail?

The Advancement Division at Imperial College London is looking for an enthusiastic and committed Gift Accounting and Administration Coordinator to join the Gift Accounting team. You will work extensively with fundraisers and Operations colleagues, along with internal and external stakeholders, providing support and sharing expertise on gift administration and international giving mechanisms.

You will provide support to the treasury and secretariat functions of Imperial College Foundation, a US-based 501(c)3 public charitable foundation, including managing service providers, monitoring financial compliance, recording and acknowledging donations, preparing grants, drafting board meeting papers, taking minutes and documenting board resolutions.

You will work closely with the Head of Gift Accounting to provide training, guidance and support to front-line fundraisers on the Foundation’s gift acceptance processes and to provide advice on tax-efficient giving options for international donors. You will also support a number of key projects and initiatives within the team.

Duties and responsibilities

• Process donations raised for Imperial College London and Imperial College Foundation, ensuring that they are properly recorded in our CRM system, thanked where appropriate, and applied in accordance with the donors’ wishes.
• Perform a monthly gift reconciliation between Advancement’s CRM system (Raiser’s Edge) and the Foundation’s bookkeeper’s financial system (QuickBooks), and liaise with the bookkeepers to resolve discrepancies when necessary.
• Draft agenda, financial reports and other papers in preparation for the annual general meeting with the Board of Directors for Imperial College Foundation.
• Respond to enquiries from supporters and prospective donors to both Imperial College London and Imperial College Foundation in a timely and customer-oriented manner.
• Provide support and guidance to colleagues across the different teams in our Division on all gift administration, gift acceptance and international tax efficient giving channels.
• Ensure all donation and data capture devices adhere to PCI compliance, Data Protection and Gift Aid validation rules.

Essential requirements

• Significant experience using a relational or membership database, ideally Raisers Edge, to record and retrieve data.
• Familiarity with charitable fundraising in the UK and US, including a basic understanding of 501(c)3 organisations.
• Experience of providing high quality customer service.
• Strong interpersonal skills and ability to develop and maintain excellent working relationships at all levels internally and externally.
• Flexibility to adapt to changing demands.
• Excellent standards of accuracy, consistency and attention to detail.
• Excellent numeracy skills.

Further Information

This is a full time and open ended position (permanent), and you will be based in the South Kensington Campus. The successful candidate will be able to demonstrate relevant experience in building strong relationships, good attention to detail and a can-do attitude.

The Advancement Division at Imperial College London has set out to define the values and behaviours we aspire to uphold, so as to create an inclusive, collaborative and successful working culture.

For more information or if you wish to informally discuss this post, please contact Marta Bel, Head of Gift Accounting 

Closing date: 12th September 2022.

Interviews: w/c 19th September 2022.

To apply, please click th Apply Button and search by the job reference PRS00187

Operations and Projects Assistant

Salary/Rate: £26,000 pa (£13,000 pro rata)

Hours: 17.5hrs (0.5 FTE). Ideally 3.5hrs every weekday - times to be agreed with postholder with flexible working hours.

Status: Permanent

Holidays: 25 days + bank holidays (pro rata)

Location: Home-based

Reporting to: Chief Executive

Good at project management? Get a kick out of being highly organised and efficient? Want a different take on office management? We are looking for a part-time Operations and Projects Assistant to make sure our small but lively team works as effectively as possible. Someone who encourages us to maximise the resources at our disposal, who loves it when every day is different and has a can-do attitude.

The role will support the development and delivery of Foyer Federation’s operations and projects as well as the improvement of our internal systems and processes.

This role is excellent for someone who has transferable skills from previous operations, administration or HR roles and would like to move into the youth and homelessness sector.

Who we are looking for

We are seeking a part-time, organised, savvy and highly efficient Operations and Projects Assistant who is eager to join a creative and ambitious organisation at a critical point in our 30-year history. We are looking for someone who gets their kicks from making things run smoothly ‘behind the scenes’ and who loves to help support colleagues to do their job better.

You will be a ruthlessly organised, painstakingly diligent professional with a killer eye for detail. Your administrative and communications skills will be second to none, and you will have a strong knowledge and understanding of the charity sector.

Who We Are

The Foyer Federation is a small, innovative youth charity working to improve the lives of young people who can’t live at home. Since 1992, we have worked with a network of Foyers to inspire, challenge and quality assure approaches to developing the skills and resources young people need to thrive, not just cope.

We believe all young people can shape a successful journey into adulthood if they have access to the right training, contacts and opportunities to invest in their talents. We’re leading a movement of like-minded organisations and individuals who want to improve the prospects of all young people through an asset-based approach, which we call ‘Advantaged Thinking’. We’re committed to working with our network of Foyers and external experts to improve the ‘offer’ for young people.

We are looking for individuals who resonate with our core values: Maverick, Savvy, Authentic, Loving and Brave. 

Role Overview

This role will support the charity's core operations and help ensure the smooth running of the organisation as we grow our staff team and increase our impact. Our staff team and delivery output will be doubling over the next 6 months and as a result we now need a dedicated role primarily to manage the administrative needs of the core charity operations as well as some HR and project assistance. 

You’ll take the lead on matters relating to operations and administration in close liaison with the Chief Executive and the Company Secretary & Executive Assistant. In addition, you will support other staff to effectively deliver our offer to Foyers and young people. You will be confident interacting with a wide range of partners, funders and members, including senior staff by email. 

This is a busy and challenging role within a small, friendly team. You’ll have up-to-date IT skills, a drive to improve efficiency and the creativity to streamline our operations. Being highly organised doesn’t stop you from embracing change and using your initiative to help the charity grow. You’re the kind of person who deviates from the plan if it’ll make things work better.

Duties & Accountabilities:

Core Charity Operations

Oversee the safe and secure organisation and storage of files and folders primarily through G-Suite (as well as any paper based records) ensuring folders and files are easy to find and up to date, managing security settings and promoting good practice.

Maintain a robust database and mailing lists of funders, contractors, freelance workers, volunteers and partners using the White Fuse CRM software.

Develop, maintain and manage effective recruitment processes (alongside the Company Secretary and EA) for advertising, shortlisting, interviewing and appointing staff, consultants and volunteers. 

Oversee the onboarding, induction and off-boarding of staff members.

Oversee the subscriptions and contracts of the charity including insurance, mobile phones, web hosting, IT support and online subscriptions.

Own and maintain key organisational documents.

Developing operational policy and procedure - eg. around IT security and GDPR - and the management and administration of our IT systems, Health and Safety etc.

Project and Team Administrative support

Help plan and take minutes of internal team meetings and relevant external meetings eg with members, key stakeholders etc.

Manage the administrative tools of the charity; supporting staff to access and utilise them effectively including our holiday booking system (Whosoff), Trainline account, Google suite, Microsoft 365, Zoom, CRM system and co-work space membership.

Support the staff team on specific projects, programmes and events providing administrative support when possible.

Assistance for the Chief Executive 

Support the Chief Executive with specific tasks relating to finance, banking, HR and operational administration.

Support the Chief Executive with administrational and other assistance, including diary management and coordination, communications with external people and organisations and other general support.

Support the Chief Executive with email management in periods of busyness or when away from desk for long periods.

Format and proofread documents and collate information for funding proposals and grant reports

General

To apply the Foyer Federation’s policies and procedures and ensure compliance with relevant obligations, including Safeguarding, Health and Safety, Data Protection and Equal Opportunities.

To ensure your own continuing professional development by undergoing training and other activities.

To undertake any other duties as may be reasonably required.

This job description may be amended from time to time, as the needs of the organisation require.

Person Specification - Essential Skills & Capabilities

Highly organised; Able to manage colleagues diaries and support and coordinate busy, varied work schedules and prioritise workload effectively

Great customer service approach: Friendly and solutions focused, with a can do attitude and problem solving skills.

Very strong administrative skills; meticulous attention to detail. Able to produce structured concise meeting minutes and actions

Some working knowledge and understanding of general charity operations and compliance requirements.

Strong communicator with very good professional verbal and written skills

Capable of using various technology platforms (e.g. Microsoft, Apple products,  Zoom, Google suite).

Able to work in a flexible, efficient, resourceful and self-driven manner working remotely using technology to stay engaged with a wide range of stakeholders

Discrete and has respect for confidential information

Committed and passionate about the cause of the charity

Desirable qualities

Good understanding of the UK charity sector and structure

Understanding of supported housing and/or youth services

Experience of working remotely

Strong research and investigative skills to provide information to improve our systems and operations.

Additional notes

This post has no budgetary or line management responsibilities.

The post-holder will be supplied with a company Macbook and phone as well as other equipment to support the role if required.

There is no specific requirement for expertise or experience around finance or HR as we use an outsourced Finance Team for our bookkeeping, management accounts and all other finance needs and we use a specialist HR consultant for specific HR tasks.

To Apply

To apply, download and read the full job description and equal opportunities form. Send your completed form and a copy of your CV to our inbox email address. Please also include a cover letter that outlines your suitability for the role based on the competencies in the job description, and why you want to work for Foyer Federation.

Applications close at 12pm on Tuesday 16th August 2022.

Harris Hill is recruiting for an Assistant Financial Accountant - 12 Month Fixed Term Contract for Education Charity based in London. (Hybrid)

- Salary range: to £38,500
- Hybrid working: 3 days a week is required at their offices in Central London.
- Contract: 12 months fixed term contract
- The client would like to set up interviews as soon as possible, so please apply immediately

The client is seeking an experienced Assistant Financial Accountant to join their busy Accounts Department. You will be responsible for supporting the Financial Accounting process and will support the delivery of the charity's financial strategy while delivering a modern, professional, customer-focussed service to stakeholders, staff, and students.

The Accounts department processes all the Charity's financial transactions, so the scope of the work is wide and challenging and includes not only the basic accounting functions but reflects the financial organisation of a specialist Higher Education institution.

This role will suit a team-player who has plenty of initiative and takes pride in working efficiently with great attention to detail. AAT qualified; or part-qualified is fine if you have charity experience.

- Strong financial analytical skills
- Solid team player skills
- Ability to clearly communicate complex financial information to non-finance people
- Strong organisational skills
- A high degree of competence with Microsoft Excel, e.g., VLOOK UPS, Nested IF Statements, Pivot Tables
- Ability to plan and self-manage a busy workload to meet deadlines without compromising accuracy
- Attention to detail and right first time
- Experience of posting financial accounting transactions and journals.
- Working knowledge of Sage 1000