Customer experience lead jobs in gants hill, greater london

Are you a confident communicator with a passion for building impactful partnerships? Do you have the drive to secure high-value collaborations that help change lives?

We’re looking for an experienced and driven Partnership Development Manager to join Mencap’s Corporate Partnerships team. Who will lead on securing six- and seven-figure partnerships with some of the UK’s biggest brands, across sectors like finance, tech and retail. You’ll build and manage a strong new business pipeline, with a focus on long-term strategic partnerships.

This is a full-time, permanent position based in London. While we offer flexibility around your primary work location, there is an expectation to attend office once a week and for ad hoc meetings.

Your key responsibilities as a Partnership Development Manager

• Lead on securing six- and seven-figure partnerships with some of the UK’s most recognisable brands across sectors such as finance, tech, and retail.
• Build and manage a strong new business pipeline, with a focus on long-term, strategic partnerships.
• Represent Mencap externally with professionalism and confidence, building relationships that align with our mission.
• Collaborate across internal teams to deliver compelling proposals and partnership pitches.
• Use data and insight to inform your approach and maximise partnership value.
• Steward relationships with clarity, creativity, and a commitment to shared impact.

Do you have the experience to be our Partnership Development Manager?

We’re looking for someone who brings:

• A strong track record in corporate fundraising or B2B sales
• Experience securing large, multi-year partnerships
• Excellent relationship-building and stewardship skills
• The ability to write, speak, and present with influence and impact
• Confidence using data and insight to shape strategy
• A proactive, collaborative working style

If you have a passion for partnership development and want to help Mencap build a more inclusive future, then please apply now with an up-to-date CV.

Interviews will begin on 21st July and will be held via Microsoft Teams. Please note there will be multiple stages to the interview process. We will close the role early should we find a suitable candidate. Therefore we recommend that you apply as soon as possible.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Are you looking for a varied and rewarding finance role? Join us as Director of Finance and support the transformational work in the social inclusion, education, scientific research, arts, and heritage sectors.

Location: The Peak, 5 Wilton Road, London SW1V 1AP (2-3 days per week in the office)

Applications for this role close at 9 a.m. Monday 8th September. 

The Sainsbury Family Charitable Trusts (SFCT) is an umbrella organisation that facilitates the work 16 grant-making trusts, along with its associated charitable companies, established by three generations of the Sainsbury family. 

Each Trust is an independent legal entity with a separate focus and Board of Trustees, and in many cases, led by the family member who established it. The Trust works in many fields, including climate and environment, arts and heritage, disability rights, social inclusion, healthcare, science, education, neuroscience, and international development. 

About the role

The Director of Finance will lead the finance team to ensure the effective support for SFCT’s complex requirements across all aspects of finance, investment management, governance, compliance and risk.

The role will report directly to the CEO, providing financial and operational oversight, as well as high-level strategic engagement with senior stakeholders. This will require you to establish effective working relationships across the office and with family members and Trustees.

The role is part of the Head of Central Services group, working closely with the Head of Finance (Gatsby) to play a key role in decision making and delivering shared ways of working across the group, strengthening cross-functional collaboration and continuous improvement to ensure that support for our Trusts and charitable organisations remains fit for the future.

This is a varied and complex role that covers three main areas of work.

1. Leading a team that is responding to changing needs from internal customers to ensure high performance.
2. Leading projects with a focus on continuous improvement.
3. Proactively supporting family members and trustees in managing investments.

The role’s challenge and variety come from a mix of central and tailored support for the entities that SFCT supports.

Who we are looking for

This role is a fully functional finance role with multiple entities that require support. You will be an experienced Finance Director (and/or perhaps a CFO of an endowment-funded foundation) with the people skills to lead and develop a large finance team, as well as the skills to manage a complex mix of stakeholders.

As a qualified accountant, you will be someone with knowledge and experience in charity finance, who also has a commercial focus and likely has had a stint in industry. Experience in managing a complex finance function and being proactive when it comes to change is essential, as well as the ability to inspire and develop a team to deliver high performance and continuous improvement.

You will enjoy working with people and come with a broad set of experiences. Experience in investments would be an advantage, as would any other additional areas of expertise. This role is a platform for value-added support.

Please click 'Apply on website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Monday 8th September. 

Position: Transformation Project Manager 
Hours: Full-time, 35 hours a week 
Contract: Fixed Term contract – 12 months 
Location: Office based in London, with flexibility to work remotely 
Salary: Starting from £44,339 per annum plus excellent benefits
Salary Band and Job Family: Band 3 Profession/ Technical 
*you’ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.

About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job
The MS Society is at a pivotal moment in its journey. We are delivering a major transformation programme, backed by significant investment in data, technology, services, engagement, income generation – and most importantly, our people. This programme is designed to strengthen our organisation, build deeper connections with our community, and increase our overall impact.

As Project Manager within the transformation programme team, you’ll take the lead on delivering a key strategic project – ensuring it is well-scoped, carefully planned, and delivered on time, on budget, and in line with its intended benefits.

Beyond leading your assigned project, you’ll play an important role in supporting effective resource and dependency management across the wider programme. You’ll work collaboratively with colleagues to coordinate delivery, align priorities, and ensure interdependencies are actively managed.

You’ll also be part of a team that’s shaping how we deliver change across the organisation – championing best practice in project management, encouraging cross-functional working, and contributing to continuous improvement as we build a stronger, more agile MS Society.

We are looking for someone with

• Proven track record of successfully delivering complex projects, including budget management of over £250k
• Experience of leading project delivery teams
• Skilled in working across cross-functional teams to align around shared goals
• Proficient in both waterfall and agile project management methodologies, with the ability to apply a blended approach
• Excellent stakeholder engagement and interpersonal skills, with the ability to influence, build trust, and maintain effective relationships
• Strong problem-solving, planning, prioritisation, and time management abilities
• Confident in assessing risks and issues accurately and taking appropriate action
• Knowledge of data platforms and CRM technologies is desirable

Please note this is a fixed term role for 12 months.

Closing date for applications: 9:00 on Friday 25 July 2025 

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Position: Senior Business Intelligence Analyst (Digital and Engagement)
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £35,825 per annum plus excellent benefits  
Salary Band and Job Family: Band 2, Profession/Technical

*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”.  We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project. 

Our Senior Business Intelligence Analyst – Digital and Engagement sits within the Business Intelligence – Engagement team.

This role is focused on providing advanced data analysis and strategic support to enhance the MS Society’s marketing, engagement, and fundraising efforts, with a focus on digital and content optimisation.

This role involves utilising advanced analytical techniques, managing complex data projects, and developing insightful reports and dashboards.

The role will work in close partnership with our Digital, Content, and Marketing teams, in leading data initiatives that improve data-driven decision-making and optimises engagement, marketing, and content across all channels.

You’ll also work closely with our Digital and Content team to evaluate and report on the performance of our website and donate funnel and develop and implement optimisation plans to drive engagement and increase conversions.

Additionally, this role provides mentorship and guidance to colleagues in the wider organisation, fostering a culture of continuous improvement and data excellence. 

This role is responsible for:

• Analysing audience behaviour, campaign, channel, and content performance, and engagement trends to support decision-making. Using advanced techniques like predictive analytics to identify optimisation opportunities.
• Work closely with our Digital and Content team to support all our monthly, quarterly and campaign reporting and develop data analysis that align with our goals.
• Creating and maintain dashboards and reports, using tools like Google Analytics, Google Tag Manager, and Power BI to track and present analysis clearly to stakeholders.
• Maintain and optimise our digital analytics infrastructure. Design and implement tagging and tracking, trouble shoot or fix configuration issues and ensure accuracy of our tracking across all our analytics systems, including Google Analytics and Google Tag Manager.
• Guiding and mentor colleagues, sharing knowledge and best practices in data analysis to enhance team capabilities.
• Ensuring the accuracy and integrity of our data by conducting regular audits and supporting data cleansing efforts.
• Contributing to continuous improvement efforts to improve analysis and reporting, staying up-to-date on the latest tools and practices in digital data analysis.

For this role we’re looking for:

• Experience in data analysis or business intelligence roles,
• Experience with digital channel analytics (social media, websites, email) and content optimisation e.g. through A/B testing and conversion analysis.
• Experience in advanced analytics techniques to optimise engagement and marketing strategies.
• Technical expertise in data analysis, manipulation, and visualisation using tools like Google Analytics, SQL, Power BI
• Knowledge of data governance and privacy regulations (e.g., GDPR).

Closing date for applications: 9am on Friday 25th July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Role: Grants Manager 

Contract: 8-month fixed term until 2026 (with potential extension)

Start Date: September 2025

Civitas Recruitment is delighted to be working with a pioneering, climate-focused nonprofit organisation at the forefront of the transition to a net-zero and climate-resilient economy. The organisation brings together a global network of stakeholders to support climate-related financial strategies and advocate for sustainability in investment practices.

We are currently seeking a proactive and detail-oriented Grants Manager to join their dynamic team on an 8-month fixed-term basis. This is an excellent opportunity to contribute to a high-impact mission by strengthening grant delivery processes, managing funding pipelines, and enhancing strategic partnerships with leading philanthropic funders. Hybrid role with at least 2 days in the London office. 

The Role

This role will sit at the heart of the development function, supporting fundraising, donor reporting, compliance, and relationship management. You will work cross-organisationally to coordinate funding pipelines, improve team processes, and manage the full lifecycle of grants—from proposal support to closure and reporting.

Main Responsibilities

• Support funding proposals and research new grant opportunities.

• Manage the organisation’s funding pipeline and CRM system.

• Oversee the full grant lifecycle, ensuring compliance, reporting, and documentation.

• Liaise with internal teams and external partners on funding deliverables.

• Prepare funder reports and track progress on grant obligations.

• Maintain internal tools and systems to improve development processes.

Who We're Looking For

You will be a detail-oriented, process-driven professional with prior experience in grant management, fundraising, or development. You’ll bring excellent coordination and communication skills, along with the ability to manage multiple tasks and deadlines across a busy team. The ideal candidate will be tech-savvy, organised, and proactive in building relationships and improving systems.

Why Apply?

This is an exciting opportunity to play a pivotal role in an organisation that is driving action at the intersection of climate policy and finance. You’ll gain valuable experience in strategic grant coordination, work with a mission-driven team, and contribute directly to the global effort to accelerate a just climate transition. Please apply immediately or alternatively, contact Syed at Civitas Recruitment for an initial discussion.

Marketing & Communications Planning Partner
Reference: JUL20255252
Location: Flexible in UK
Salary: £39,205.00 - £41,856.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
Contract: Fixed-Term for 6 months
Hours: Full-Time, 37.5 hours per week

The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

We are seeking an experienced and talented ‘Marketing and Communications Planning Partner’ to lead the co-ordination of our marcomms planning process.

The position sits across both our strategic communications and marketing functions in the Digital Technology & Communications directorate and has a responsibility for ensuring that there are plans in place to effectively prioritise our marketing and communications year-round. Their role is to develop audience-focussed, channel-agnostic marcomms plans, which are rooted in our corporate strategy and build from the principles of our brand, ensuring that we are engaging audiences for impactful outcomes. 

The ideal candidate will have a successful track record coordinating complex marketing and communications plans for a large organisation and able to quickly collate and analyse information. They will enjoy building trusted and respectful relationships across the organisation with which to bring greater collaboration. 

We’re all connected by the wonder of nature. The health of the natural world is fundamental to the survival of all species and has a right to flourish. Nature is in crisis. By working together, we can save it.

Main responsibilities:

• Consistent management of our annual marcomms planning process, through which marketing and communications can be successfully scoped and prioritised. 
• Agreeing marketing and communications priorities with senior leads as part of an annual, quarterly, monthly and weekly planning process, ensuring that our approach delivers value for the organisation and a more relevant experience for audiences. 
• Ensure that our plans align with the corporate strategy and are effectively designed to enable the RSPB to grow and retain audiences.
• Coordinate evaluations to measure the effectiveness of our marketing and communications and help to identify actionable insights which can enhance our strategy.
• Collaborate with the Planning & Delivery team to ensure a smooth end to end process from marcomms planning into activity (tactical) planning, working to adapt plans according to feasibility assessments
• Working closely with stakeholders on any emerging trends or issues which may result in a change to our plans and priorities and working with key leads to develop planning in response to this, allowing the organisation to respond effectively to new opportunities and to mitigate risk.
• Oversee continued improvement in our approach to planning and prioritisation, resulting in better collaboration within the organisation, an enhanced experience for stakeholders and ultimately ensuring that we can reach the right audience, with the right message at the right time

Essential skills, knowledge and experience:

• Experience of complex marketing & communications planning to achieve specified outcomes
• Ability to engage in negotiation with all levels, managing expectations and influencing aligned with objectives
• Experience of successfully managing complex projects, involving multiple stakeholders, from start to finish
• Strong relationship building and stakeholder management skills
• Experience of coordinating evaluation of activities and using this information to drive insight led decisions
• Able to demonstrate continual learning in the field of communications
• Excellent writing, planning and verbal communication skills
• Ability to quickly collate, analyse and comprehend large amounts of information
• Strong communication skills with an ability to listen and understand stakeholder issues
• Experience of working in a large, functionally and geographically diverse organisation, preferably in the voluntary sector
• Experience implementing new processes, templates and frameworks
• Demonstrated ability to multi-task in a fast-paced environment
• Self-starter & fast learner who is detail-oriented and organised
• IT literacy - competent in MS Office

Desirable skills, knowledge and experience:

• Experience implementing new planning and work management systems and software, such as Jira, and/or Miro

Closing date: 23:59, Mon, 11th Aug 2025

We are looking to conduct interviews for this position from w/c 25th August 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process, you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

This role will require completion of the standard pre-employment checks.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Harris Hill is proud to be working with a national children’s charity to recruit a Philanthropy Manager for their high-performing team.

This is a great opportunity to join a supportive, values-led fundraising team. The charity is open to candidates from both the charity and commercial sectors – what matters most is strong relationship-building skills and a passion for impact.

Location: Hybrid – 1–2 days/week in London office for London weighting; open UK-wide
Salary: £28,337–£33,301 + £3,366 London Weighting (if applicable)
Contract: 1-year fixed term (covering a secondment)

The Philanthropy Manager will manage a portfolio of major donors giving up to £60k, building meaningful relationships and delivering excellent stewardship. They’ll also help drive new donor activity to grow income and deepen engagement.

Key responsibilities:

• Build and manage relationships with high-value donors
• Lead on identifying and approaching new prospects
• Create compelling written and verbal communications
• Represent the charity at donor meetings and events
• Work closely with colleagues across teams to maximise income and insight

This role reports to the Senior Philanthropy Manager and sits within a creative, collaborative national philanthropy team.

Why this role stands out

Joining a leading national charity means working at scale and with purpose. You’ll contribute to a well-established fundraising programme, access incredible learning opportunities, and see your work translate into real-world impact for children across the UK.

This organisation offers:

• A strong, mission-driven culture and a clear organisational purpose
• A well-developed major donor programme with room for growth
• Supportive, inclusive leadership and cross-team collaboration
• Access to regional services and frontline insights to bring fundraising to life
• The chance to develop professionally within one of the UK’s most respected children’s organisations

Employee benefits include:

• Generous annual leave (plus options to buy more)
• Employer pension contribution of up to 7%
• Flexible and hybrid working arrangements
• Strong learning and development support
• Access to wellbeing and employee assistance services
• Enhanced maternity, paternity, and adoption leave

About you

They’re looking for someone who is:

• Experienced in managing high-value relationships
• A confident, engaging communicator
• Highly organised and detail-focused
• Comfortable juggling priorities and meeting targets
• Creative, proactive and solutions-focused
• Confident using CRM systems like Raiser’s Edge

The team works remotely, with optional office time – but those receiving London weighting must attend the London office 1–2 days a week. Open to applicants across the UK.

To Apply
Please send your CV and a cover letter (max 2 pages) outlining your suitability for the role to  by Friday 25^th July 2025

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Charity People is delighted to be partnering with AdviceUK to recruit for their next Digital Communications Officer.

Since 1979, Advice UK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice. They are a small but mighty charity who support their members to provide advice to 2.8 million people in 2024 alone. They are working towards a world in which every individual, regardless of means, is able to access the advice they need in order to exercise their rights and deal with any legal and social welfare challenges they may face.

The Digital Communications Officer is responsible for developing and delivering dynamic digital content to inform, engage, and motivate diverse audiences, helping to raise awareness of AdviceUK's work and the support they offer to the advice sector. The role will ensure a consistent voice across social media, websites, and email communications to enhance visibility, strengthen member and stakeholder engagement, and market benefits, products and services to customers, members and potential new members.

Contract: Permanent role
Salary: £27,365 plus Regional Weighting (up to £4,677 in London). All staff also receive £600 per year work from home allowance
Location: Hybrid role which will be predominantly home-based with some travel and meetings in London
Hours: Full-time, 35 hours per week with flexible working options fully supported
Closing date for applications: Thursday 7th August
Interviews: Interviews will be held in person at the charity offices in London on the 21st and 22nd August with travel reimbursed

As Digital Communications Officer your core responsibilities will include:

• Creation of engaging, accessible and inclusive digital content to promote AdviceUK's services and campaigns, upholding AdviceUK's brand identity across all digital channels.
• Filming, photographing, creating, and scheduling organic and paid digital media content.
• Collaboration with internal and external stakeholders to tell impactful, human-centered stories from members and stakeholders.
• Leading on social media strategy and daily activity across social media platforms, identifying opportunities for storytelling and member engagement.
• Maintaining, improving and optimising AdviceUK's websites using WordPress, ensuring SEO optimisation and user-friendly design.
• Support on the delivery and tracking of AdviceUK's annual communications plan across target audiences.
• Creating and maintaining resources such as; news posts, articles, case studies, infographics, images, vlogs and blogs for the website.
• Support with email communications including newsletters and email communications using tools like Bee Pro and Marketing Cloud.
• Identification and implementation of improvements to enhance marketing effectiveness; including staying up-to-date with the latest trends, innovations and practices in web design and digital communications.
• Provision of analysis and reporting to support decision-making, collaborating with colleagues to maintain data quality.
• Conducting market research and gathering member and customer feedback to inform future marketing strategies.
• Analysis of digital performance using tools like Google Analytics, Hootsuite Meta Business Suite, and Marketing Cloud Account Engagement email reports to inform strategy.

We'd love to hear from candidates with the following skills and experience:

• Strong experience in a digital communications or marketing role, ideally in a similar sized organisation with a social purpose. Commercial B2B experience is desirable but not essential.
• Proven ability to plan and deliver digital campaigns across social media, websites, and email.
• Strong copywriting, editing and storytelling skills with a flair for creative communication.
• Experience creating a range of digital content including video, infographics and blogs.
• Confident using digital communications tools including Hootsuite, WordPress, Salesforce or other CRM, and ideally Marketing Cloud Account Management
• Strong analytical skills with the ability to use data to inform decision making.
• Excellent organisational skills and the ability to manage multiple priorities.
• A collaborative approach with strong interpersonal skills and stakeholder engagement experience.
• A commitment to social justice, equity, diversity and inclusion.

If you're interested in hearing more about this opportunity, please send your CV to Alice Wood at Charity People in the first instance.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. Working in areas of high deprivation, we support and train schools and their kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share our learning and resources freely, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

This is a pivotal role, at a pivotal moment for us. We are entering a critical growth phase, which includes rapidly expanding our own operations and managing significant external partnership. As Head of Finance & Systems, you will be accountable for ensuring we have the right systems and structures in place to grow at pace without detriment to good governance.

The purpose of this role is to lead on our finance strategy, and ensure all of our systems, reporting and processes are helping to drive forward the charity and deliver on our objectives at scale. You will work closely with the Chief Executive and Directors to ensure that financial planning is effective and supported by accurate data analysis. You will report directly to Trustees as required and ensure that the highest standards of transparency and probity are maintained. 

You will be joining the team during a period of growth in the size and complexity of our delivery. We currently have 24 employees and anticipate growing significantly in the next twelve months. You will have a crucial role in shaping our systems and processes to ensure we can scale effectively, both our existing programmes and a new membership-based programme that is in development. We’re looking for an experienced finance professional with an interest in effectively using technology and systems to drive efficiency, without compromising on accuracy or compliance. 

You will oversee all financial administration, ensuring this is carried out proficiently and in line with all legal and regulatory requirements, including ultimate responsibility for ensuring that all statutory filings are made accurately and on time. Your role will also encompass ensuring that we operate within legal & regulatory frameworks and stay up to date with changes in relevant legislation.

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement, but feel as though you would be able to work with us to deliver the majority of them, we would urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this, or other roles.  

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.

As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.  

Key responsibilities:

• Developing a comprehensive financial strategy that supports the delivery of the charity’s objectives and activities

• Developing our systems strategy, including reviewing suitability of our current systems (Quickbooks for accountancy, Beacon CRM, PLEO for expenses management, Survey Monkey for data collection etc. ) and ensuring optimal use of systems, maximising automation, and using AI where appropriate.

• Constantly seeking to develop and improve the organisation’s financial systems, policies and procedures to promote dynamic, best practice and up-to-date application of tools, systems and approaches

• Leading and developing the Finance and Office Manager and ensuring effective support from the external book-keeping team.

• Lead on creation of the annual budget, working closely with Directors.

• Advising the Chief Executive, team and Trustees, ensuring that benefits and risks of decisions are fully considered and fit with the overall financial strategy

• Oversee sound financial administration, management and governance across the organisation, ensuring robust financial controls in place and operating effectively.

• Provide leadership and guidance to all things finance related, providing mentoring and support to the team, and coaching on financial awareness. 

• Accountability for monitoring that the organisation’s services are, and will, run to budget, supporting budget holders and reporting promptly on risks 

• Have ultimate oversight of the external audit and production of the statutory accounts, supported in delivery of this by the Finance & Office Manager

• Oversee production of management accounts and bespoke financial reports, including accurate forecasting, incisive analysis and accessible narrative commentary, ensuring decision-makers have the information they need. 

• Forecasting cash flow and managing the treasury position.

• Support the Partnerships & Impact team and Programme Managers with financial inputs to funding proposals and ensure restricted funds are used in compliance with grant conditions.

• Oversight of finance, governance and basic HR administration, supporting the Finance and Office Manager with high profile or complex queries, seeking specialist advice on financial or compliance matters as required

• Ensuring GDPR compliance across the organisation

• Leading an effective risk management process.

• Ensuring the organisation’s compliance with charity law, in accordance with the Charity Commission in England & Wales and all financial reporting requirements.

Skills & experience:

• You have interest and belief in our mission, to improve kids’ health through improving food and food education in schools

• You have full or partial qualification through an accredited accountancy body 

• You have experience in a senior finance role (e.g., Director, Head of) in any sector, and some experience within a finance function in the 3rd sector (in particular familiarity with Charities SORP and experience of administering restricted funds).

• You have experience of audit

• You enjoy a mix of leadership and rolling up sleeves to get hands on 

• You take a pragmatic and dynamic approach to robust financial management

• You can turn complex and dry data, into clear and engaging narrative 

• You have project managed the implementation of new systems (accountancy / CRM / data) and have a good awareness of new technologies

• You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead 

• You are skilled in leading a team and building rapport with people, and strike a balance between being supportive and challenging 

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays.  We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.

Expected duration of this application process: 7 weeks

First interviews will be held on Thurs 14th Aug.

Second interviews will be held on Weds 20th Aug. 

We're looking for a Head of Fundraising with a focus on Trusts and Foundations to help take our income generation to the next level. The person in this role will lead and grow our income from major trusts and foundations, overseeing our existing portfolio while actively developing new, strategic opportunities.

This is a key leadership role in a small but ambitious fundraising team, with a focus on securing large-scale, multi-year grants. You'll write compelling bids and proposals, steward relationships with funders and senior stakeholders, and work closely with colleagues across the organisation to shape exciting, fundable projects.

You’ll line manage our Trusts and Reporting Officer and help create a clear, sustainable pathway for future growth – with a particular emphasis on building our capacity to operate at a medium-sized charity level.

You’ll report to the Director of Fundraising and play a vital part in a team that fuels the mission and vision of XLP.

South Bank Students Union is a non-for-profit organisation, which champions social mobility through education and has a vision to disrupt the cycle of inequality in higher education. 

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We are looking for a Student Voice Coordinator to join our new team as we embark on a five-year strategy to transform the way we engage and support students to help them reach their full potential.​

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Nowhere is inequality in our education system more recognisable than in higher education, where those from the most privileged backgrounds still have the most equity and most chances to achieve and succeed.

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South Bank students have high expectations and ambitions for themselves but lead complex lives where they are faced with the pressures of trying to balance their studies with work and juggling their lives at home. In fact, many don't identify primarily as students, but instead as carers, nurses, engineers, parents, designers, workers, entrepreneurs, apprentices, last chance learners and Londoners. 

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At South Bank Students' Union we believe that a student's background and life circumstances should not put them at an educational disadvantage, and all students deserve a high-quality University experience and the chance to graduate equipped with the tools to succeed in life - this role is at the heart of this work. 

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Alongside our current Student Voice Coordinator, the person in this role will be responsible for delivering the Union’s key Student Voice programmes which include: our course rep scheme; student issues tracking; focus groups and officer insight campaigns. They will also provide support for student leaders. This includes supporting the effective election, induction and ongoing development of the Union’s President, Lead Representatives and democratic processes.

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We are looking for someone who can truly understand the lived experiences of those who have faced societal barriers to participation, and who is motivated by delivering work which aims to challenge and remove these norms. 

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Commitment to Equality, Diversity & Inclusion

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SBSU’s simple vision of disrupting inequality is the heartbeat of the organisation and it is this which steers its decisions, practice, and priorities. It unifies our services, and it drives our staff to remove societal barriers so that all people can achieve their full potential.

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SBSU believes that in order to truly disrupt inequality for its members, it must also strive to do this for its workforce – in short, staff must experience it in order to deliver it!

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Our Union benefits enormously from having a team of staff with a range of diverse lived experiences. We understand that some life circumstances might be more complex, and that some will have had to overcome more barriers. We value the unique perspectives that are formed by an individual’s background and believe that ‘bringing your whole self to work’ is essential for informed decision making and collaboration and paves the way for high performance so we welcome applications from all, especially if your background and circumstances are traditionally under-represented in the workplace. 

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Further Information

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To find out more information about South Bank Students Union and the role, including the job description and person specification, you can download the recruitment pack below.​ You can also download our​ five-year strategy below ​to help you understand more about our vision for SBSU.​

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Process​

To apply, you will need to:

• submit a copy of your CV
• ​submit a supporting statement (a maximum of two sides of A4) that details your interest in, and suitability for the role in PDF format.
• answer some questions relating to your eligibility for employment.
• provide some details about your individual identity (not mandatory) 

Candidates will be shortlisted based on how well their application demonstrates they meet the criteria in the job description and person specification. Your CV will provide information on your education and work experience, however, your supporting statement is your chance to show why you are right for the role and an opportunity to stand out from others. It should provide clear and relevant examples of how you have met the key criteria, and the successes you have had in your previous roles. An application which does not provide this detail is unlikely to make it through to an interview so please take the time to make sure you have given this full consideration. 

The job description and person specification can be found in the recruitment pack which can be downloaded below.

Applications should be submitted electronically via the link above. The closing date for applications is 23:59pm on Sunday 3 August 2025. Interviews for this role are likely to take place week commencing 18 August.

Shortlisted candidates will receive an invitation to an interview, with a panel of SU staff and elected officers and may also include some written and / or scenario-based tasks.

The students’ union is unable to offer feedback to non shortlisted candidates; however, every applicant will be informed of the outcome of their application. 

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​Accessibility

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We encourage applications from candidates from a broad range of backgrounds and life circumstances and want to make sure that this recruitment process is accessible to all. We also recognise that this recruitment process, and the opportunity to join the organisation, is taking place during a period of major instability and uncertainty in the wider world, so should you require support related to this process or attending a digital interview, please let us know at any point during the process.

Purposeful vision. Agile planning. Steadfast persistence

Programme Delivery Manager

£40,000 - £44,000 plus

Reports to: Senior Programme Delivery Manager

Directorate: Marketing, Fundraising & Engagement

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week

Location: London Stratford, London Office-based with high flexibility (1-2 days per week in the office) or Home-based

Closing date: 29 July 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or 020 3469 8400 as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

Ranked 12th Best Employer in the UK by the Financial Times, Cancer Research UK is looking for a Programme Delivery Manager to join our Relationship Management team on a 12 month fixed contract.

Ready to make a difference?

In this role, you will lead a variety of projects and programmes aligned with our Relationship Management growth priorities. You will drive the high level mapping of processes impacted by our migration to a new CRM platform , manage small to medium project teams and engage with a diverse range of stakeholders across the business. With your strong project management experience you will scope new opportunities, manage timeframes, design new processes and deliver progress updates while overseeing end to end delivery.

What will I be doing?

• Support Senior Programme Delivery Manager in identifying opportunities for new projects and programmes across Relationship Management

• Identify stakeholders and ensure effective engagement of both technical & non-technical stakeholders. 

• Collaborate with Sponsors and stakeholders to clearly define project vision, outcomes and success criteria, key milestones, decisions, governance and project roadmap.

• Lead on the process mapping linked to the migration to a new CRM platform, supporting the identification of new business benefits to the organisation

• Define appropriate project methodology and resource needs, manage project budgets, forecast and track external and internal project resources where appropriate

• Facilitate an end-to-end approach to delivery, ensuring consideration of technical and user change and support throughout the project.

• Provide Project Management expertise and guidance to support RM teams

What are we looking for?

• Highly organised with a good understanding of project management principles and best practice

• Experience of delivering national projects with multiple stakeholders, gaining co-operation and buy in

• Experience working with technology based projects desirable

• Experience with mapping processes related to change

• Significant experience building collaborative and effective relationships with internal stakeholders

• Experience of producing high quality reports and plans for projects, and confidently presenting to a variety of audiences both internal and external

• High level of natural curiosity, drive, enthusiasm, and confidence to challenge in a constructive way. Confident in working with ambiguous change

• Ability to analyse data and information to draw insights for further analysis and development of recommendations

• A proven commitment to continuous performance improvement and support the drive for change and new ways of working

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 50,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
 

The role is a full time and permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for a Project Active Assistant to support the delivery of Project Active; Students’ Union UCL’s programme designed to engage inactive students in sport and physical activity. Working with the Project Active Coordinator, you will deliver beginner-friendly, accessible and inclusive sport and physical activity events throughout the year including women’s-only provision, pay and play sessions and several mass participation events. You will be an enthusiastic ambassador for Project Active, supporting on the ground delivery and providing a friendly point of contact for students. This is a hands-on role where you will regularly be required to work on site and out at events throughout the year. 

We're looking for a kind, compassionate and resilient Therapist to join our Young People's services in Bromley and Ealing.

£6,936.00 per annum, working 8 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Anerley Station Road and Horn Lane are innovative young people semi- independent accommodation services. Anerley Station Road is based in one site in Bromley and Horn Lane is spread across two neighbouring sites in Eailing, both services support a broad range of service users including Looked After Children, Care Leavers, Unaccompanied Asylum-Seeking Children, as well as other young people being referred in for multiple support needs.
The services work closely with statutory services to provide wrap around support for each customer within the service. Support is provided by a large and skilled workforce with specialist roles.
We are recruiting for an experienced counsellor/psychotherapist to join the team who will lead in facilitating therapeutic groups and individual counselling /therapy for customers across the two locations spending 4 hours a week at each service.

The post holder will support the staff team in developing their psychological understanding and raising awareness in the emotional impact of working with young people, whilst leading on creating and maintaining a therapeutically informed programme for the team to deliver Psychological Informed Environment in the service.

The Therapist will work with young people to improve engagement with support services as well as providing in depth sessions with young people with the desired outcome of the young person having a clearer insight into their own emotional wellbeing.

The post holder will have a creative approach to engaging young people including group and individual therapy and will tailor their interactions to each young person (this could involve using any approach which might be easier for the young person to engage with: self-expression, mindfulness, art, creative writing etc.).

Key information and documentation will be kept up to the required standard as expected between a therapist and a client and the post holder will adhere to all relevant legislation that governs these professional relationships.

The post holder will work flexibly across the service and will use technology were appropriate to ensure time is effectively used across the service provision.

What you'll do:
* Adopt and implement a Psychological informed Environment in the service.
* To support the team in carrying out holistic assessments on appropriate support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers, and other agencies.
* To liaise with the multi-disciplinary team working collaboratively to ensure that full information is given (in case of risk) to enable a robust assessment of service-users.
* Lead on staff team debriefs following any serious incidents, develop workshops to assist staff in managing stress and wellbeing in the workplace and advise the manager on supportive interventions for the team as a whole
* Lead on team reflective practise sessions but also other creative activities for the team to aid reflection, insight, and best practise.
* To ensure recovery focused support plans are reviewed, evaluated, and amended in accordance with changing needs, presenting risks and individual preferences to promote recovery with an attitude of 'positive risk taking'.
* To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one-to-one basis to achieve positive outcomes within a given service timeframe.
* Provide structured support and guidance to other front-line staff in their area of expertise, building capacity and skills within the team, and contribute to the relevant internal specialist forum.
* Lead on external relationships with Mental Health professionals, including the Recovery team, maintaining excellent relationships with them.
* Develop and maintain links with key agencies and service providers in the local community.
* Demonstrate a commitment to the empowerment of service-users and a strong interest in co production and promoting people's rights.
* Knowledge and practical experience of using person centred tools to support recovery and development of service-users.

Please see our website for a full job deescription.