Customer experience manager jobs

Do you want to make a real difference in the lives of older and vulnerable people in our community? Are you compassionate, organised and driven by a desire to help people live safely and independently?

At WECHI, our purpose is to support older people to remain living comfortably and independently in their own homes for as long as they choose. If you are passionate about applying your skills to a meaningful cause, our Project Manager – Client (Caseworker) roles offer a unique opportunity to make a real impact, guided by our values of care, respect, integrity, and experise.

We currently have two opportunities to join our team, each providing the chance to support clients through practical, often life-changing housing interventions.

About the roles

Project Manager – Client (Permanent contract)

In this role, you will help ensure the smooth delivery of our project management services for older and vulnerable homeowners across Bristol. You’ll provide high-quality advice on housing, repairs and independent living, supporting clients to:

• repair or adapt their homes
• access essential works that enable safe hospital discharge
• explore suitable alternative housing options
• understand available funding routes

Working closely with our technical project managers, who diagnose defects, design and specify works, and oversee on-site delivery, you will guide clients through the process with clarity and confidence. Strong judgement, a proactive approach and an empathetic manner are essential, along with good organisational, numerical and IT skills.

Project Manager – Client (12-month fixed term – Making Space Project)

This role focuses on our Making Space project, supporting clients who need help decluttering or reorganising their homes to improve safety, wellbeing and independence.

You will:

• coordinate and manage a caseload
• provide information, advice and options
• offer practical and emotional support with decluttering
• help clients make informed decisions about their home environment
• collaborate with colleagues and external partners

This is a deeply person-centred role requiring a trauma-informed, sustainable approach to reduce risks, improve wellbeing and support tenancy sustainment.

Who we’re looking for

Across both roles, we’re looking for someone who:

• is empathetic, patient and committed to supporting vulnerable people.
• can use sound judgement in sensitive or complex situations.
• is proactive, organised and confident communicating with a wide range of people.
• can build trust and rapport with clients facing difficult circumstances.
• works well within a collaborative, multidisciplinary team.

Experience supporting older or vulnerable people is highly desirable.

Why join WECHI?

You’ll be part of an organisation with a big heart, a strong social purpose and a team that genuinely cares. Every day, your work will empower people to live safely, independently and with dignity, making a tangible difference in their lives and in our community.

Closing date: 08/01/2026 at midday.

​Interview dates: Wednesday 14th January and Thursday 15thJanuary.

To apply, please submit your CV and a supporting statement (no more than two pages) through the provided link, telling us whether you have a preference between the two roles and why you believe you are the right person for the position.

Location: Flexible

Join our small but mighty team and help transform the future for people affected by primary bone cancer.

We’re looking for a motivated and detail-driven Trusts & Foundations Fundraising Officer to support a growing and strategic income stream. You’ll work closely with the Trusts & Foundations Fundraising Manager to research prospects, write compelling applications, manage reporting, and build warm, meaningful relationships with funders who want to make a real impact.

In this role, you’ll contribute to raising around £500,000 a year to fund life-saving research and vital support services for patients and families. You’ll collaborate with colleagues across the charity, turning insight, data, and stories into persuasive cases for support that inspire funders to give.

This is a fantastic opportunity for someone with strong writing skills, excellent relationship-building abilities, and a proactive approach. Whether you already have experience in trust fundraising or are looking to develop in this area, we’ll support you every step of the way.

What we offer:

• 30 days holiday + bank holidays

• Flexible working and home-working support

• 6% employer pension

• Private Health Insurance (after probation)

• Generous training and development opportunities

• Supportive, collaborative culture where you can genuinely make an impact

If you’d love to use your skills to support a passionate community and help drive positive change, we’d be delighted to hear from you.

The SalesForce and Systems Officer will be a key member of our Digital team which resides within our Operations team. Reporting to Operations and Systems Manager, this role is vital to our future growth and sustainability and it presents an opportunity to contribute to an exciting part of the charity which makes a real difference to the students we support.   

Key Responsibilities:
Salesforce Support: Manage Salesforce users, resolve issues, maintain clean data and support colleagues with reports, templates and system updates
Systems Administration: Administer and optimise digital tools, build forms and ensure smooth processes across the team
Training and Support: Deliver training, create guides/videos and troubleshoot to help the team use systems confidently
Other: Maintain GDPR compliance, prioritise safeguarding and work collaboratively to uphold an inclusive culture

This role includes on-the-job training and support for the right candidate to progress on the Salesforce trailhead and towards the administration certification, in a mission-driven, supportive environment.

For full details on responsibilities please see the recruitment pack. 

​Are you an experienced and passionate fundraising professional ready to lead a busy team and make a meaningful impact?​

We’re looking for an Individual Giving Fundraising Manager to take the lead in delivering a varied and ambitious individual giving programme that generates both immediate and long-term income for our hospice. With new strategic investment backing our fundraising growth, this is an exciting time to join us and make a real difference.

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In this role, you will oversee key income streams including committed giving, appeals, in-memory giving, legacy marketing and our Mid-Value Donor programme.

You'll be responsible for acquiring new supporters testing digital methods, nurturing existing relationships and developing insight-led donor journeys that maximise lifetime value while ensuring every supporter feels valued and connected to our cause. You’ll contribute to the development of operational plans, income targets and annual budgets.

​

About You:

You’ll be a strategic thinker with a strong track record in individual giving, campaign management and team leadership. You’re driven by results but equally committed to delivering exceptional supporter care. You thrive in a collaborative environment and are confident managing multiple income streams with creativity and insight.

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If you're ready to lead a passionate team and play a key role in the future of our hospice's fundraising success, we’d love to hear from you.

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Please note, the successful candidate will be an essential car user, therefore candidates must have a full driving licence and access to a vehicle.

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This post is offered on a full time basis, working 37.5 hours per week, our core working hours are 8.30am - 5pm. Part-time hours will be considered for the successful candidate. We also offer home working opportunities at St Catherine's, however, onsite attendance is expected.

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When you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition: that will be here for you through the joyful memories, final goodbyes and moments after. If that sounds like something you’d find fulfilling, please apply today.

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Employees at St Catherine’s Hospice can enjoy a variety of benefits including:​

• 25 days holiday, increasing with length of service to 30 days + public holidays
• Option to buy or sell up to 1 week of annual leave
• Day off for volunteering
• Day off for moving house
• Blue Light Card
• Cycle to work scheme
• Eye test vouchers
• Generous Pension – Up to 9% employer contributions or honour of NHS pension
• Enhanced maternity/adoption pay
• Life Assurance – 4x basic salary
• Pay enhancement of unsocial hours
• Flu Jabs
• Counselling Offering
• Discounted Gym
• Schwartz rounds
• Wellbeing Supervision (aka clinical supervision)
• Career pathway and progression

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We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL.​

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If you're ready to lead a passionate team and play a key role in the future of our hospice's fundraising success, we’d love to hear from you!​

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If you require any additional information or would like to discuss this role further, please visit our website.

We’re looking for a talented and purpose-driven Finance Manager to join Wiltshire & Swindon Community Foundation and help us make an even bigger difference in local communities across our county.

This is a pivotal role at the heart of our organisation. You’ll bring financial expertise, clarity and confidence to our work—helping us operate efficiently, meet our charitable obligations, and maximise the impact we create for the people and places we serve.

In this role, you will:

· Lead on budgeting, quarterly management accounts and financial reporting

· Prepare our Annual Report & Financial Statements and manage the audit process

· Oversee our finance systems (Xero, ApprovalMax, Salesforce, Power BI)

· Manage cashflow, banking arrangements and fund reconciliations

· Support donor reporting and investment oversight

· Ensure we meet requirements for Companies House, the Charity Commission and HMRC

· Line-manage and support our Finance Assistant(s)

About you: You’re aligned with our mission and values, passionate about strengthening communities, and keen to contribute your skills in a meaningful way. You’ll be:

· Fully qualified ACMA/ACCA/ACA or qualified by experience

· Experienced in a similar level finance role

· An excellent communicator with strong attention to detail and confidence managing a varied workload

· Experienced with accounting software (Xero desirable) and Microsoft 365

· Charity finance knowledge is helpful but not essential—we’ll support your development.

Why join us? You’ll be part of a small, supportive team who care deeply about what we do. We offer flexible working (30–37.5 hours) and a hybrid approach, with our office based in Devizes.

Closing date: 12 noon, Wednesday 14 January 2026

Please note, the full job description and person specification can be found in the recruitment pack.

For more information on the role, and for details on how to apply for this position, please read the recruitment pack in full available on our website. 

If you want to use your financial expertise to help communities across Wiltshire and Swindon thrive, we’d love to hear from you.

Coeliac UK is seeking an experienced Commercial Account Executive to manage and grow our portfolio of Crossed Grain Trademark (CGT) and Gluten Free Accreditation (GFA) partners across the retail and foodservice sectors.

Job Title: Commercial Account Executive
Contract Type: Permanent
Hours: Full-Time (35 hours per week)
Location: Office based, High Wycombe. Hybrid working available to be agreed with hiring manager.
Salary: £32,000–£36,000 per year (dependent on experience)
Salary Band: Commercial (CO4)
Benefits: 36 days annual leave including bank holidays, enhanced parental leave, flexible working, private counselling service
Closing Date: 4th January 2026

In this commercially focused role, you will develop strong relationships with food producers, manufacturers, and hospitality groups, helping them deliver safe, trusted gluten free options for consumers. Your work will directly contribute to our mission to improve the lives of people with coeliac disease and fund research towards a cure.

Key Responsibilities:

• Manage and grow an assigned portfolio of CGT and GFA partner accounts to achieve revenue and engagement targets.
• Develop and implement tailored account plans, including opportunities for upselling and cross-selling.
• Build and maintain strong, long-term relationships with stakeholders across retail, foodservice, and manufacturing.
• Identify and pursue new commercial opportunities within existing partner accounts.
• Oversee contract renewals, ensuring timely completion and accurate payment processes.
• Use CRM tools to manage pipelines, track performance, and support commercial reporting.

About You:

We’re looking for a commercially minded professional who thrives on building partnerships and delivering results. You will ideally bring:

• Proven experience in account management and/or sales, ideally within the food or service industry.
• Strong negotiation and communication skills, with confidence managing senior stakeholder relationships.
• A results-driven mindset with the ability to balance multiple priorities in a fast-paced environment.
• Strong analytical skills and financial acumen to assess opportunities and performance.
• Proficiency in CRM systems and Microsoft Office, with a proactive and solutions-focused approach.

About Coeliac UK:

Coeliac UK is the charity for people who need to live without gluten. For over 50 years we've been helping people with coeliac disease and other gluten-related conditions live happier, healthier lives. We campaign for better food access, fund medical research, and provide trusted support to our community.

Closing date: 4th January 2026
Please note: First interviews will take place on 13th & 14th January 2025, with second interviews on 21st & 22nd January 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Account Manager, Business Development Executive, Commercial Executive, Sales & Partnerships Executive, or Client Relationship Executive

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

Database and Insights Manager

Salary: £40,556.09
Location: Bristol based with 1 - 2 days in the office
Department: Fundraising
Hours Per Week: 37.5

Help shape powerful insights that transform supporter engagement and drive meaningful impact.

HFT is looking for a talented Database and Insight Manager to take the lead on our fundraising data strategy, ensuring we use information smartly, securely and creatively to grow income and strengthen the supporter experience.

If you’re a data expert who loves turning numbers into stories, improving systems, and empowering teams, this is your chance to make a real difference.

About the Role

As our Database and Insight Manager, you’ll be the organisation’s go-to expert on data and insight. You’ll own and develop our fundraising CRM (Charity CRM), making sure it’s accurate, efficient, compliant and optimised to meet our evolving fundraising needs.

You’ll work closely with Fundraising, Finance, IT, Communications and Supporter Experience teams—helping them make evidence-based decisions, derive powerful insights, and deliver excellent stewardship for every supporter.

This is a strategic, hands-on role where you’ll shape how data is collected, used and understood across HFT. From creating dashboards to implementing data workflows, to training colleagues, your expertise will ensure our data is the strongest foundation for future growth.

What You’ll Do

• Lead, develop and champion our fundraising database, ensuring it’s well maintained, continuously improved and aligned with organisational priorities.
• Provide expert insight, segmentation, data selections and reporting for the Fundraising Team.
• Produce accurate, meaningful reports and dashboards to support campaign planning, performance tracking and strategic decision-making.
• Deliver training and system support to ensure colleagues are confident, compliant and data-savvy.
• Act as HFT’s internal Charity CRM expert, offering guidance, troubleshooting and technical support.
• Ensure strong processes for data quality, security and GDPR compliance, including regular cleaning, de-duplication and integrity checks.
• Lead external profiling projects and implement resulting recommendations.
• Support income processing, reconciliation and Gift Aid claims.
• Collaborate with Finance, IT, Communications and Supporter Experience to ensure data flows and insights are consistent, accurate and meaningful.

About You

You’re an analytical thinker with strong technical skills and a passion for data-driven fundraising. You can translate complex information into clear, compelling insight and you’re comfortable leading on system optimisation, reporting and data governance.

You will bring:

• Strong experience using CRM systems, including queries, exports, dashboards and workflows.
• Ability to analyse complex datasets and produce meaningful insight.
• Excellent organisational skills and the ability to manage multiple projects.
• Strong communication skills, especially when explaining data to non-technical colleagues.
• Knowledge of fundraising segmentation, donor contactability and data-driven fundraising approaches.
• High attention to detail and a proactive, solution-focused mindset.
• Competence in Microsoft Office, especially Excel.
• Experience using analysis tools such as Power BI.
• Understanding of GDPR, data protection and fundraising regulation.
• Relevant degree or professional qualification.

Desirable:

• Knowledge of Crystal Reports, SQL or similar reporting tools.
• Experience in fundraising, marketing or business development environments.

Our Values

At HFT, we are:

• Diverse – We celebrate individuality and champion equity, diversity and inclusion.
• Kind – Compassion guides everything we do.
• Positive – We focus on solutions and working together to achieve more.
• Visionary – We aim high and imagine what the best possible future looks like.

If these values resonate with you, you’ll fit right in.

What we can offer you

All Hft employees get access to the LifeWorks – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

• Access to a range of discounts on your favourite brands through Lifework
• Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status
• A contributory pension scheme & life assurance
• Free DBS check
• Find your place with us and change lives

You may have experience of the following: CRM Manager, Data and Insights Analyst, Fundraising Data Manager, Database Administrator, Donor Insights Manager, Marketing Database Manager, Analytics Manager, Data Operations Manager, Business Intelligence Manager, etc.

REF-225 499

We're looking for an organised, confident and resilient Service Manager to join our Mental Health Service in Hammersmith and Fulham.

£39,000.00 per annum, working 40 hours per week.

This is a 9 month maternity cover fixed term contract.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Service Managers are responsible for the effective management of all contracts within their designated patch, including line managing the relevant front line staff. Leadership and competence development in direct reports is a key responsibility of the role. Post-holders may also carry client group specialism responsibilities, linking in with other Managers and Head of Services to ensure focussed integration of specialisms across the whole organisation.

Hammersmith and Fulham MH is a medium to high support Mental Health Service split across three sites (within walking distance).

As the Service Manager, you would be responsible for x1 TL and 7 Support Workers.

Irvin Road - Single Cover 24/4
Kwaanza House - Single Cover/Visting
Lena Gardens - Single Cover/Visting

Contract type: Support only

For a full job description, please visit our website.

What you'll bring:
Essential:
- Educated to degree level or equivalent
- Experience of managing contracts and resources and delivering to budget and performance targets
- Experience of delivering to housing management performance targets
- Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
- Experience of successfully managing external partnerships to ensure successful delivery of services
- Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:
- Other relevant professional memberships and/or specialist qualifications

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Are you a creative relationship builder with a passion for building impactful partnerships and leading high-performing teams? Earth Trust is seeking a dynamic Senior Philanthropy & Corporate Partnerships Manager to cover maternity leave and play a pivotal role in driving fundraising growth through major gifts and corporate partnerships.

This is an exciting opportunity to combine strategic vision with hands-on relationship management. You’ll lead a talented fundraising team, secure five- and six-figure gifts, and develop mutually beneficial corporate partnerships that help nature and people thrive together.

What you’ll do

• Lead and grow high-value corporate partnerships and major donor relationships.
• Craft compelling proposals and pitches that inspire 5-6 figure gifts and multi-year partnerships.
• Lead a high performing fundraising team.
• Collaborate across departments and represent fundraising at senior leadership level.
• Set and monitor targets, budgets, and performance metrics.

What we’re looking for

• A persuasive communicator and relationship builder with proven success in securing multi-year, high value partnerships.
• Strong understanding of corporate social responsibility and partnership development.
• Experience leading fundraising teams and managing budgets.

This role is a maternity cover role, so there is flexibility on the start date. The current postholder is due to be on maternity leave from mid-April 2026 until the start of February 2027.

Derbyshire Cricket Foundation (DCF) is the Governing Body for recreational cricket in Derbyshire, delivering services in support of the cricket community across the county.  It is one of 39 County Cricket Boards/Foundations in England & Wales and works in partnership with a number of key stakeholders to develop the recreational game locally in line with the strategy developed by the England & Wales Cricket Board (ECB). We have an ambition to inspire a generation to say, “Cricket is a game for me”.  The DCF is also a registered charity that aims to improve well-being and provide opportunities for diverse communities across the County through cricket. The Business Development Manager will develop and leverage local partnerships with sponsors, stakeholders, and funding bodies to support these aims.

The primary work location for the Business Development Manager will be at the County Ground, Nottingham Road, Derby, but the role will require travel on a regular basis as the role will be proactive in engaging stakeholders across Derbyshire in support of the DCF strategy and business plan. The position provides an opportunity, for Business Development Manager to work flexibly, and this is likely to include the occasional requirement to participate in some evening and weekend commitments.

Purpose and Focus of the Role

We are seeking an experienced Business Development Manager with excellent relationship management skills to help develop and sustainably grow the impact of our business by identifying and securing new investment to support the delivery of DCF programmes and activity. This will include working with existing corporate and charity partners, and establishing new relationships with Corporate sponsors, individual donors, and Trusts & Foundations.

You will develop and use stewardship tools to guide donors and partnerships through their giving journey, including cultivation plans, proposals, and reports. You will be involved in sourcing and presenting tailored information, making appropriate financial and non-financial requests. The responsibilities of the Business Development Manager will include:

• Fundraising Strategy & Implementation
• High Value Relationship Management
• Corporate Partnerships
• Trusts & Foundations
• Profile & Impact
• Leadership & Management
• Governance & Compliance

Are you a brilliant event coordinator? Do you have experience developing training events? Can you spot opportunities to inspire, educate and engage audiences?  

The SLA supports approximately 2000 members with advice, training and advocacy across the UK. The Training and Events Manager will form an essential part of the SLA team working to run a high quality, inspiring and engaging events and training to help us deliver on our mission to support members, so that more children and young people reach their full potential through the school library. You will lead on the organisation of our annual conference; develop and maintain a calendar of events and training for members and non-member audiences; and support the team with all event related administration and logistics.  Events at the SLA include member meet ups (in person and online), events in our branch network across 23 regions, professional development and training, and our SLA Awards ceremonies.

Your work will be at the forefront of our member offer, helping to build links with membership, support members, build relationships with key stakeholders and sponsors, delivering high-quality training and impactful events offer across the year. An agile and flexible thinker, you will be creative, with a flair for spotting opportunities for professional development, and have a keen eye for detail with an ability to manage multiple projects and deadlines. Using your project management experience, you will work with the CEO, SLA team colleagues and subject matter experts and facilitators to develop and deliver a high quality and competitive calendar of events and training. 

This is a full time role (37 hours per week) working remotely throughout the year and will require travel and occassional overnight stays. Find out more about the role including full job description and how to apply by downloading the job specification pack. 

Application deadline: 19th December 

Interviews: First round interview (online): 13th/14th January

Second round interview in person TBC: 20th/22nd January 

Applications without a covering letter will not be considered. No agencies please.   

Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within four weeks of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified. 

Professional Standards Manager

We are looking for a meticulous, fair-minded and collaborative Professional Standards Manager who is committed to protecting the public and championing high standards in psychotherapy, to join our Complaints & Conduct Team.

Position: Professional Standards Manager
Location: Hybrid – London-based with flexible working
Salary: £51,108 per annum (full time equivalent)
Hours: Full time, 35 hours per week (part-time considered, minimum 28 hours)
Contract: Permanent

Closing date:Friday 2 January 2026

Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.

About the role

As the Professional Standards Manager, you will play a central role in the effective operation of the Complaints and Conduct Process (CCP). You will oversee the day-to-day management of investigations, assessments and adjudications of concerns raised about our registered therapists, ensuring all cases are handled with integrity, fairness and procedural accuracy.

You will ensure service standards are met, maintain robust case management records, and support colleagues through legal complexities, subject access requests and regulatory reporting.

Working closely with the Professional Conduct Committee (PCC), you will provide case updates, contribute to root-cause analysis, support the development of the annual report and attend PCC meetings as an active participant. You will also support adjudication hearings, including acting as presenting officer for interim suspension hearings, and ensure outcomes are communicated clearly to all relevant parties.

This role offers both operational responsibility and strategic impact. You will contribute to regulatory development, policy work, and reaccreditation with the Professional Standards Authority, helping to uphold professional standards and safeguard the public.

About you

You will bring experience of managing complex complaints in a professional body, regulated organisation or similar environment. Skilled at quickly interpreting detailed information, you are able to make sound, evidence-informed decisions while managing multiple priorities with care and structure.

You will be confident communicating with a wide range of people including complainants, registrants, legal professionals, panel members and internal colleagues always demonstrating clarity, empathy and professionalism.

You are committed to equity, diversity and inclusion, and support psychologically safe and reflective team environments. You will be comfortable contributing to consultations, producing briefings, undertaking policy research and supporting continuous improvement in complaints handling and regulation.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

Their charitable objectives are to promote:

• the art and science of psychotherapy and psychotherapeutic counselling for the public benefit;
• research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research;
• high standards of education and training and practice in psychotherapy and psychotherapeutic counselling
• the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public

Other roles you may have experience in could include Complaints Manager, Regulation Officer, Professional Standards Officer, Conduct and Complaints Manager, Quality and Standards Manager, Casework Manager, Fitness to Practise Coordinator, or Governance and Compliance Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

People Services Manager

We are seeking an experienced HR professional to lead a high quality people service and support a positive and inclusive working culture.

Position: People Services Manager
Salary: £45,122.22 - £47,430 per annum
Location Doncaster or hybrid, with travel to sites
Hours: Full time
Contract: Permanent
Closing date: 19th January 2026

About the Role

This is a key leadership role that oversees the delivery of a high performing People function. You will lead a small team to deliver an annual People Plan that supports organisational priorities, enables colleagues to do their best work and drives a consistent, customer focused HR service.

Working closely with senior leaders, you will shape and deliver initiatives across Equality, Diversity and Inclusion, Reward and Recognition, Learning and Development, wellbeing, employee relations and organisational development. You will also support the transformation programme, including HR system improvements and developing a culture of effective HR business partnering.

Key responsibilities include:

• Leading and motivating the People Services team to deliver a high quality advisory and partnering service
• Developing and delivering the People Plan in line with organisational priorities
• Overseeing the implementation and monitoring of the Equality, Diversity and Inclusion plan
• Ensuring managers receive clear, compliant and practical HR advice across all areas
• Promoting a healthy working environment and wellbeing initiatives
• Supporting delivery of the Reward and Recognition strategy
• Overseeing induction and engagement activities
• Leading on Learning and Development needs analysis and delivery
• Managing HR data, reporting and workforce insights for senior leadership and governance
• Leading policy development and review
• Providing HR expertise and project management input on organisational projects
• Acting as People Lead for governance reporting and workforce assurance

About You

You will be an experienced HR leader who enjoys developing teams, improving services and shaping a positive workplace culture. You will bring strong partnering skills, sound employment law knowledge and the confidence to influence at all levels.

Essential experience and skills include:

• Experience leading a People or HR function across multiple sites
• CIPD Level 7 or equivalent expertise
• Strong HR business partnering skills across the full People agenda
• Experience implementing or optimising HR systems and self service
• Up to date knowledge of employment law and risk management
• Experience managing change and supporting organisational development
• Strong communication and relationship building skills
• Successful leadership of HR teams
• Budget management experience
• Ability to manage multiple priorities and work to deadlines

About the Organisation

You will be joining an organisation with a clear mission and values, committed to creating a positive environmental and social impact. The team prides itself on making a real difference, working collaboratively and continuously improving. Colleagues work with a shared purpose, supporting each other and working hard to deliver the best outcomes for communities and the environment.

Other roles you may have experience of could include; HR Manager, Head of People, People Business Partner, HR Business Partner, Senior HR Advisor, People and Culture Manager, HR Operations Manager, People Lead, Organisational Development Manager.

We kindly request that recruitment agencies do not reach out regarding this role.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We're looking for a organised, proactive and resilient Referral and Operational Development Manager to join our Complex Specialist Services.

£44,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Referral and Operational Development Manager will play a pivotal role in supporting the Managing Director with new business development, coordinating and managing referrals, assessments, tenancies and transitions for our customers with learning disabilities and autism.

The working pattern for this role is:Monday - Friday 9am-5pm

What you'll do:
Referral & Assessment Coordination
* Monitor and respond to referrals from external sources and direct contacts.
* Maintain a current tracking system for referral clarity and produce regular reports.
* Analyse referral data to identify local commissioning needs and growth opportunities.
* Work with managers on person-centered assessments covering care needs, environmental suitability, risk management, and transition planning.
* Complete and submit needs assessments with costings and support package requirements.
* Coordinate the assessment process and internal referral meetings.
* Develop a responsive referral and assessment pathway aligned with best practice.
* Act as the first point of contact for stakeholders ensuring timely and responsive communication.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Strong understanding of the learning disability and autism sector, including CQC regulations.
* Proven ability to build professional relationships with stakeholders.
* Strong understanding of sector
* Ability to manage staff effectively

What you'll bring:
Essential:
* Experience in assessments, referrals, and placement coordination within supported living or health and social care settings.
* Knowledge of brokerage, purchasing systems, and commissioning portals.
* Ability to write reports for the senior management team
* Understanding of residential and supported living service models.
* Familiarity with funding processes and financial negotiations.
* Experience of working with costing models for placement pricing
* Experience of managing staff and services in social care or health

Desirable:
* Knowledge of how local authorities, councils and ICBs commission and agree services.
* Experience with Positive Behaviour Support (PBS) and trauma-informed practice.
* Understanding of complex needs, forensic histories, and dual diagnoses.

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description