Customer experience manager jobs

This is a uniquely positioned and exciting maternity-cover role offering you the opportunity to manage the Royal Institution’s YouTube channels and website. You will schedule video content to maximise channel growth and audience engagement, ensuring that our content is user-focused, engaging, and aligned with our strategic and charitable ambitions to ensure that science is for everyone.

Our digital team sees digital not just as a way to promote ourselves online, but to also bring thought-provoking science and our rich heritage to audiences worldwide, many of whom may never set foot in our iconic home in Mayfair.

Through our YouTube channel, we have already established ourselves as a world-leader in in-depth, longform science videos. Our monthly podcasts are growing fast, and we are striving to develop our online communities so that they reach new audiences and drive growth across all of our digital platforms.

You will be passionate about driving growth and monetising our YouTube channels. You will lead a team of video producers to manage the Ri’s programme of public and commercial filming, including YouTube films, livestreams and partner content, and be the main point of contact for our website across the charity.

If you have the following, we would love to hear from you!!

• Proven experience in managing a successful YouTube channel
• A background in digital product management and development, preferably including experience of managing a website
• Experience in project managing digital production projects
• A solid understanding of YouTube and/or Google analytics tools in revealing and applying insights to all output
• A deep understanding of the digital landscape and the ability and desire to keep informed of the latest developments and opportunities
• Experience of commissioning content for online publication and managing digital platforms
• Experience in people management and in managing the work of external agencies

Key Responsibilities

• Manage the Ri’s YouTube channels, developing a deep knowledge of YouTube’s platforms and algorithm, scheduling video content to maximising channel growth, audience engagement and video revenue through YouTube monetisation
• Manage the Ri’s YouTube membership programme, posting regular member updates, monitoring churn, and generally developing the product to provide a consistent and growing income stream
• Manage the Ri’s website platform and, in conjunction with Head of Digital, Marketing and Communications, develop a road map for future improvements to ensure all website developments are audience-focused and strategically aligned
• With the support of the Head of Digital, manage the day-to-day relationships with our website agency and other digital suppliers, including our YouTube partner manager, as well as discrete digital projects, to ensure our website, YouTube channel, and other digital platforms continue to grow and maintain a high level of quality for our users.
• With the support of the Head of Digital, manage the Ri’s programme of public and commercial filming – including YouTube films, livestreams and partner content – to ensure accessibility of high-quality science content for Ri audiences
• Line manage the Ri’s Video and Multi-media Producers and contribute to the senior leadership of the Digital and Marketing Team
• Lead on and implement the Ri’s website content strategy and calendar to manage, develop, create and promote user-focused content
• With the support of the Senior Marketing Manager, work with the Social Media Manager to ensure the Ri’s website content supports our mission and provides optimal and meaningful user journeys across our digital platforms
• Manage a cross-departmental group of website content creators from across the Ri to ensure the Ri’s digital content is accurate, user-focused and consistent in style and tone of voice
• Work with Head of Digital, Marketing and Communications to create and commission systems for monitoring, reporting and evaluating the Ri’s digital work to enable strategic, evidence-based and audience-focused decision making across the organisation
• Horizon scan for the latest trends and developments in digital media to help ensure that the Ri retains its place at the leading-edge of digital innovation in science communication

Skills & Experience

Essential:

• Experience in digital product management
• A deep understanding of the digital landscape and the ability and desire to keep informed of the latest developments and opportunities
• Experience of managing YouTube content via the YouTube CMS or YouTube Creator Studio
• Track record of online revenue generation
• Experience of creating and commissioning content for online publication and managing digital platforms
• Experience in project managing digital production projects
• Experience with using CMS (particularly Drupal)
• Solid understanding of YouTube and Google analytics tools in revealing and applying insights to all output
• Experience in managing the work of external agencies
• Relevant qualification or appropriate experience in digital content creation and platform management

Desirable:

• Experience in video and multi-media production, particularly scripting, filming and editing
• Experience in line management
• Experience of developing analytics reports
• Experience in digital content management and a solid understanding of the principles of digital content strategy
• Experience of using Google Tag Manager
• Experience of training colleagues in digital content creation best practice
• Strong understanding of the Ri’s mission and activities
• Understanding and experience of agile project management
• Experience of producing reports in Google DataStudio
• Experience of Salesforce CRM
• Degree level education or demonstrable equivalent experience

We’re looking for someone with energy and imagination who can demonstrate our impact and build strong relationships with funders – making the case for ambitious investigative journalism that holds power to account.

You’ll work closely with our Development Director and project leads, playing a central role in securing the resources that power our investigations. If you love variety, know how to tell a compelling story, and want to use your skills to back fearless impact-led journalism, we’d love to hear from you.

About the role

We are the UK’s largest independent non-profit investigative newsroom. Our reporting is published by media partners around the world and holds power to account across five areas: environment, health, big tech, dirty money and local power.

This role will manage 2–3 of our editorial teams, providing strategic fundraising support to help them deliver journalism that drives real-world change. While the exact portfolio will be confirmed with the successful candidate, the role will initially support 2-3 of our core teams and may also contribute to work on emerging issues such as mis- and disinformation and its impact on UK communities.

Our teams include:

• Bureau Local: Works with communities across the UK to uncover hidden stories and drive accountability. Recent work includes exposing the exploitation of migrant workers, running a community-led investigation shaped by the Trans+ community, and bringing vital transparency to the family courts through reporting and mentoring.

• Enablers: Investigates the lawyers, accountants and financial structures that enable corruption and allow illicit finance to flow through the UK. Their reporting has prompted major regulatory investigations and scrutiny.

• Big Tech: Scrutinises the power and influence of major technology companies, examining issues such as moderator working conditions, surveillance, algorithmic harms, digital rights and the impact of AI on society. Their reporting has informed safety measures, supported litigation, and strengthened public understanding of how tech shapes our lives.

• Environment: Investigates the environmental and human impacts of resource extraction, climate finance and the actions of powerful corporations. Their reporting has contributed to changes in corporate practices and prompted customers to take action - including leaving their banks.

• Global Health: Examines the systems that shape access to healthcare, the safety and quality of medicines, and the influence of corporate and political interests on global health outcomes. The team has briefed the WHO and medical practitioners, ensuring their findings inform policy and frontline practice.

Our fundraising

The Bureau is almost entirely funded through grants and donations – without our supporters, we couldn’t do what we do. Over recent years, we’ve grown to a team of 35 people with an annual income of £2.8m, backed by a committed network of trusts, foundations, and individuals.

This is an exciting time to join our fundraising team as we build on those strong relationships and explore new ways to diversify our income.

Responsibilities

• Work with project leads to develop their ideas into a strong case for support, translating complex issues into powerful, accessible narratives for funders.

• Manage relationships with existing funders, ensuring timely reporting, effective stewardship and continued support.

• Research and develop a pipeline of new prospects.

• Write compelling proposals and applications to secure new grants.

• Collaborate with our other Fundraising Manager, who leads on the remaining themes, and provide support in those areas when needed.

• Support the Bureau in identifying ways to diversify our income, such as helping to grow our major donor programme.

• Work closely with colleagues across the Bureau - from reporters and impact producers to operations and finance – and play an active part in maintaining a collaborative, supportive workplace culture.

• Pitch in on a range of fundraising tasks, big and small, to keep the Bureau in the best position to deliver its journalism.

Skills and experience

You don’t need to tick every box in this ad – we are committed to hiring people with potential. If you feel like you lack some specific experience but have the necessary drive and passion, please don’t be deterred from applying.

• Fundraising track record: 5+ years’ experience raising significant money for charities or non-profits, especially from foundations (HNW experience a bonus).

• Grants expertise: confidence managing the full cycle from initial due diligence and agreements through to reporting back about our work.

• Great communicator: able to translate complex issues into strong and compelling proposals; fluent in English.

• Researcher and analyst: skilled at identifying new funding opportunities.

• Organised: able to juggle multiple priorities and deadlines with strong attention to detail.

• Collaborative: comfortable working with colleagues at all levels in a newsroom environment.

• Creative and resourceful: able to think beyond simple metrics to make a powerful case for impact.

Experience securing funds for journalism, social justice, civil society, or human rights is desirable but not essential. People with experience raising funds for campaigning or rights-based work may be especially well-suited.

Benefits – what we offer

• 25 days annual leave + Christmas closure days

• Option to work a nine-day fortnight - (by reduction in annual leave)

• Flexible and hybrid working

• Enhanced sick pay

• Enhanced maternity and paternity pay (after 12 months’ service)

• Employee Assistance Programme

• Learning and development opportunities

• Cycle to Work scheme

How to apply

Please send a CV and cover letter to our email located on our website by 19th January 2026. Interviews are scheduled for the week commencing 26 January.

If you need support with your application, such as reasonable adjustments, or have questions before applying, contact the email address located on our Fundraising Manager page. You must have the right to live and work in the UK.

Please also complete our anonymous equality monitoring form here, which helps us track who we are reaching.

Our values

• Just: We pursue what is right with integrity and fairness.

• Honest: We reveal the truth, even when uncomfortable.

• Courageous: We break new ground with ambition and tenacity.

• Inclusive: We embrace diversity, equity, and different perspectives.

Collaborative: We believe people are stronger when they work together.

About Social Investment Business:

By providing finance and support, at SIB we enable charities and social enterprises to exist, grow and thrive. We have disbursed nearly £0.5bn to thousands of organisations since 2002. Our team believes in the power of the social economy, champions the charities and social enterprises we support - and we are all working together to build a more equal society. 

It is a hugely exciting time to join the organisation. We are growing, investing in our expert team, and building on the successes of the last few years. 

Our values are: People First, Curious, Bold, Collaborative, Accountable

For further information on what it is like to work with us and our generous benefits please visit our website.

About this role: Reporting to the Deputy CEO, the Head of Business and Market Development will build on SIB’s existing research and findings on market scope and scale, organisational financial resilience, the cost of capital and fund financial modelling to support the delivery of SIB’s ambitious new strategy, and hit our business development targets as part of an ambitious growth plan. This new post will develop SIB’s work and the rigour and robustness of our market and financial analytics in order to grow the organisation, the amount of investment under management and the annual disbursement of grant funds.

Key responsibilities

1. Working closely with the CEO and Deputy CEO support the delivery of ambitious growth targets under the new strategy.

2. Oversee the regulatory transition to FCA regulation for a defined number of SIB subsidiaries, drawing together the relevant internal documentation, working with the FCA – and any specialist retained consultants – to ensure that SIB is quickly and effectively accredited.

3. Work with the CEO and Deputy CEO to advance SIB’s applications for capital from Public Finance Institutions including the National Wealth Fund.

4. Working with the wider BD team, draw on market and financial modelling that incorporates existing data on SIB’s customers across its funds (using e.g. IMD, turnover, assets, age, business model) to develop excellent bids and tenders for new grant funds and to structure successful investment raises.

5. Oversee the reporting of all funds managed through the SIB group subsidiaries to their investors. This should include quality control of regular analytics, KPIs and case studies, regular catch up calls with investors and occasional presentations remote and in person.  

6. Oversee the regularity and quality of analytics of SIB’s enterprise level impact to provide a consistent snapshot across all funds, including for SIB’s internal subsidiary board meetings.

7. Work with the Market and Financial Analyst to develop a strategic approach to financial modelling of funds. This should include an approach to cost base calculations (taking into account variability in disbursement rates, portfolios under management, loan vs. grant, capital vs. revenue, pace and automation), consistent treatment of interest payments, management and administrative fees and internal investment. The base model should be able to inform forward planning and business development, as well as serve to stack up the financial viability of BD opportunities as they arise.

8. Work with the Systems and Data teams to ensure that the base model is embedded within SIB’s operations and informs fund and programme management.

9. Lead a horizon scanning function that effectively drives comparative benchmarking against competitor / peer organisations.

10.  Oversee the team’s work with the Finance and Governance teams to ensure that market analytics include effective customer feedback, collected regularly and embedded in key performance indicators.

11.  Alongside the Deputy CEO and the wider Data, Insights and Advocacy team, oversee the delivery of the annual impact report, bringing colleagues together to identify key findings and deliver each report. Ensure that the impact report reflects market analytics, providing context that identifies SIB’s leadership and place within the wider sector.

12.  Oversee the management – as needed – of any external consultants working on more complex financial models / additional research and learning that contributes to market or business development.

13.  Alongside the Deputy CEO and the wider BD team, design and facilitate general learning sessions and programme specific learning sessions with small and large groups, this may include partners, customers and the SIB Board as well as colleagues. Elicit learning from these sessions, share findings and support your colleagues to integrate action points into our systems. This learning approach should particularly reflect how customer need / satisfaction is met by different fund and programme structures.

14.  Line manage the Market and Financial Analyst, Marketing Manager and BD Manager.

15.  To work in line with the organisation's values, principles and processes to achieve operational excellence.

16.  To adopt our continuous improvement and learning ethos

17.  To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I

18.  To support and contribute to the implementation and delivery of SIB’s strategy

19.  In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required

Core competencies

• Familiarity with raising investment
• Experience of managing a high functioning business development team achieving strategic objectives
• Knowledge of financial analytics
• Excellent excel skills
• Excellent writing skills
• Excellent project management to tight deadlines
• An understanding of how to share research and data analysis with audiences of mixed experience
• Strong leadership and people management skills, with the ability to inspire teams across functions to work in an integrated way
• Strong planning skills and an ability to multi-task, work well under pressure and meet deadlines
• Excellent IT skills and the ability to learn new programmes quickly

Desirable competencies

• Understanding of FCA regulation
• Prior experience of working in a regulatory environment
• Understanding of the UK charity and social enterprise sectors

Education / Professional experience

Team leadership experience

Title: Digital Fundraising Insight and Optimisation Manager

Salary: £42,000 - £47,000

Location: UK Remote with regular office days (approx. 1 – 2 per month) or hybrid (our head in Haywards Heath is open Tuesday, Wednesday and Thursday for those who prefer to work from the office regularly) 

Contract: Permanent

Hours: This is a full-time role with some flexibility around hours worked.

About the role

Sightsavers are looking for an experienced Digital Fundraising Insight & Optimisation Manager to lead global CRO and experimentation strategies that maximise income and improve supporter journeys.

As the Insight & Optimisation Manager, you will champion data-driven decision-making, embed best-practice processes and drive continuous optimisation across channels and markets. Working with internal teams and external partners, you’ll ensure insights and testing deliver measurable improvements to fundraising performance.

Responsibilities

• Lead global CRO and experimentation strategy to maximise income and donor retention across digital fundraising channels.
• Own and prioritise the testing roadmap, delivering high-impact A/B and multivariate experiments aligned with organisational goals.
• Collaborate with UX/UI, analytics and development teams to remove conversion barriers and ensure accessible, user-friendly supporter experiences.
• Explore and pilot emerging CRO technologies, AI-driven tools, and automation to drive continuous improvement.
• Champion data-driven decision-making and provide actionable insights through performance dashboards and clear reporting.
• Ensure data integrity and best practice across analytics platforms, including GA4, Google Tag Manager and Big Query using SQL for complex queries.
• Partner with CRM teams on predictive modelling and segmentation to enhance targeting and personalisation.
• Manage budgets, forecasting and expenditure plans to align with strategic objectives and support digital fundraising performance.
• Coach and develop the Insight & Optimisation Executive and manage supplier relationships to ensure quality and responsiveness.
• Embed efficient workflows, support technical integrations and collaborate on new digital fundraising products informed by supporter insight.

This is a dynamic role with the chance to shape strategy, influence decisions and drive significant improvements to supporter experience and fundraising performance. Please see the Job Description for full details.

Jobholder Requirements

Essential

• Proven experience managing CRO programmes and leading teams.
• Strong knowledge of CRO principles, A/B testing and experimentation frameworks.
• Hands-on experience with GA4 and familiarity with HTML, CSS and JavaScript.
• Proficiency with CRO and analytics tools such as Hotjar and VWO (or similar).
• Excellent stakeholder management and communication skills with the ability to turn complex data into actionable insights.
• Strong organisational skills and ability to prioritise effectively in a fast-paced environment.

Desirable

• Experience with SQL, BigQuery and data visualisation tools.
• Knowledge of personalisation strategies and customer journey optimisation.
• Experience working in a fundraising environment.

To apply for this exciting opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

We anticipate that remote interviews will take place from 19 January onwards and the interview process will likely include two stages with a task.

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. We will provide interview themes in advance to support candidates.

Closing date: 11 January 2026

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.

Front of House Services Manager

£31,107 Per Annum

Plymouth, Devon

Full- Time (37.5 Hours per week)

Permanent

Are you passionate about creating welcoming spaces and delivering exceptional service?

St Luke’s Hospice is seeking a dynamic Front of House Services Manager to lead our Reception, Catering, Night Support, and Domestic teams.

This is a pivotal role ensuring that every visitor, patient, and colleague experiences a safe, clean, and compassionate environment aligned with our values of Compassion, Respect, Integrity, and Professionalism.

What you’ll do:

• Lead and motivate teams across Reception, Catering, Night Support, and Cleaning services.
• Ensure smooth day-to-day operations and high standards of customer care.
• Oversee catering provision, maintaining quality and compliance with food hygiene regulations.
• Manage rotas, budgets, and resources effectively.
• Drive infection control and health & safety compliance.
• Recruit, train, and develop staff and volunteers.
• Act as the key point of contact for Front of House queries and feedback.

What we’re looking for:

• Strong leadership and team management experience.
• Knowledge of hospitality operations and customer service principles.
• Understanding of health & safety, food hygiene, and infection prevention.
• Excellent organisational and communication skills.
• Ability to work flexibly and respond to operational challenges.
• NVQ Level 3 or equivalent in Hospitality, Customer Service, or Team Leading (desirable).

We’re an equal opportunities employer

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications — not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record won’t necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.

Unfortunately St Luke's Hospice Plymouth aren't able to sponsor individuals to work in the United Kingdom.

Closing Date: Sunday 11th January 2026
1st Interview Date: To be Confirmed
2nd Interview Date: To Be Arranged

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP

We are recruiting our first Fundraising Manager, to help us grow AEC’s income, with a focus on trusts and foundations, and corporate partners. This is an exciting opportunity to shape a new fundraising function, delivering effective fundraising activity that directly impacts the lives of young people in one of London’s most deprived boroughs.

In return for you bringing us your passion for our mission, we can offer:

• High visibility – you’ll see the impact of your work every week in the lives of the young people we support.
• A blank canvas – shape our fundraising strategy and pipeline from the start.
• Supportive leadership – work closely with a passionate Director and engaged trustees.
• Flexibility – hybrid working, adaptable hours and autonomy in managing your workload.
• Values-led culture – warm, collaborative, child-focused and community rooted.
• Strong story to tell – AEC has a 30+ year history, proven impact and inspiring outcomes.

Our story:

Ascension Eagles Cheerleaders (AEC) is a youth charity east London; we are one of the UK’s top competitive cheerleading programmes, operating out of our "Talent Central" gym in Newham. Founded in 1996, our mission is to empower young people to reach their full potential, regardless of their background, ability or economic circumstances.

We supplement our sport programmes with mentoring, educational activities and leadership training - everything we do is about helping young people to develop life skills, confidence and positive values (consistency; integrity; perseverance; persistence) to help them become the best that they can be.

At Talent Central, over 150 young people take part in our recreational and competitive activities each week. Our inclusive approach extends to our Special Education Needs (SEN) team, ensuring young people with disabilities can also participate and thrive. Alongside this, our schools’ outreach programme reaches more than 250 children weekly. Each year, we also welcome hundreds of athletes who train at our gym, including England’s National Cheerleading Team.

We provide a safe, supportive environment where young people can grow in confidence, resilience and teamwork.

What you will be responsible for as our Fundraising Manager:

• Developing a clear fundraising framework and working with our trustees to shape our fundraising strategy
• Researching and securing funding from trusts, foundations, corporate partners and relevant networks
• Writing strong, persuasive funding applications and engaging impact reports
• Building and stewarding long-term relationships with funders, potential partners, businesses and networks, and exploring opportunities for collaboration
• Exploring new income streams to help deliver our mission, including digital fundraising and community giving
• Tracking engagement using a CRM system
• Helping to ensure our organisational policies are appropriate for funders' compliance
• Reporting on progress to the Director and trustees, ensuring transparency and good governance.

This role combines strategic development (30%) and hands-on delivery (70%) - ideal for a proactive fundraiser who enjoys both planning and doing.

This job is for you if you:

• are a proactive, self-starter and are motivated by delivering results
• are highly organised, with strong attention to detail and excellent communication skills
• thrive in a varied role and have the ability to manage multiple projects simultaneously
• enjoy meeting people - you are confident with networking, public speaking, and relationship-building
• have excellent bid writing and reporting skills, and a proven track record of securing income across multiple streams (grants, partnerships, events)
• are values-driven, with a passion for youth development
• enjoy flexible hours and hybrid working.

Good to know:

• You will report to: The Director of AEC and the Board of Trustees
• Location: Hybrid; ability to work from home,  with occasional meetings at our gym in Newham, London  and attendance at donor meetings/networking events, etc
• Hours: Part-time - 2 or 3 days per week (to be agreed with the successful candidate)
• Salary: £30,000–£35,000 per annum (full time equivalent salary)
• Annual leave: 28 days per annum FTE (will be pro-rated based on agreed work days)
• Pension: Defined contribution scheme, with employer matching available

Criminal record check: Please note that as an organisation working with young people, we have specific safeguarding responsibilities and it is our policy to conduct background checks on all our employees.  You will be asked to complete a criminal record disclosure.

How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV, tell us why you'd love to help us deliver our mission and answer a few short screening questions.

Closing date: Please make sure we receive your application by 1700hrs on Friday 23 January 2026.

Interviews: Interviews will be held online on Friday 23 January and Friday 30 January 2026.

Support Manager

Do you have a can-do attitude, with line management, coaching, training and counselling skills?

Have you worked in the social care, mental health or retail service sectors?

Are you an effective multi-tasker with a passion to support the welfare and development of ex-homeless people?

We are delighted to be working with Emmaus Hampshire a vibrant and thriving social enterprise community and registered Charity who are now seeking a Support Manager to play a pivotal role in the lives of companions, focusing on their welfare and progress toward independent living, including assisting them with personal budgeting, through personalised support, coaching, counselling, and guidance.

Emmaus Hampshire provide accommodation and meaningful employment for ex-homeless people, employed in their recycled furniture retail store, pre-loved boutique, warehouse, workshop and community kitchen. As a Support Manager, you will be someone who thrives in a dynamic environment. You will demonstrate a belief in the potential of each companion individually, and the importance of the community in helping them to achieve it.

You will:

• Be an effective supervisor, leading people, tasks, and timelines in a service-related background such as catering, retail or customer service.
• Demonstrate strong planning and delegation skills, with the ability to manage operational controls and ensure efficient service delivery.
• Be proactive with a supportive approach to coaching team members, helping them develop skills, confidence, and resilience.
• Have an in-depth understanding of homelessness and social exclusion, and a commitment to addressing the challenges faced by vulnerable individuals.
• Solid grounding in social care management, upholding safeguarding, professional boundaries, and a supportive, individual-focused approach

If you are flexible, resilient, and adaptable, with an empathetic approach, and a genuine desire to empower others, we encourage you to apply.

If you are looking to change careers or return to work, and believe you have the right skills to carry out this role, please do apply? Providing you can match the skills, competencies and have some experience in at least one of the areas described then we would like to hear from you.

Please note that there will a requirement for DBS.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Closing date: 15th January 2026

Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.

Making The Leap seeks to appoint a dynamic Educational Partnerships Manager to play a pivotal role in securing, growing, and nurturing partnerships with schools across the UK. Reporting to the Head of Educational Partnerships, the successful candidate will drive engagement with schools, teachers, and senior leaders to expand the reach and impact of Making The Leap’s programmes. This role focuses on building strong, strategic relationships with education providers while maintaining links with community organisations, colleges, universities, and corporate partners to promote MTL’s services and mission.

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The ethos of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and The Social Mobility List.

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and  Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates. 

Our basis and values

Coeliac UK is looking for a Commercial Business Development Manager to drive growth for our Crossed Grain Trademark (CGT) and Gluten Free Accreditation (GFA) schemes.

Job Title: Commercial Business Development Manager
Contract Type: Permanent
Hours: Full Time (35 hours per week)
Location: Hybrid – High Wycombe (regular home working by agreement)
Salary: £42,000–£46,000 (DOE)
Salary Band: Commercial (CO3)
Benefits: 36 days holiday (including bank holidays), enhanced parental leave, private counselling service
Closing Date: 4th January 2026

In this crucial role you will build strategic partnerships with brands, manufacturers, and hospitality groups, expanding commercial opportunities. The Commercial Business Development Manager role combines commercial strategy with purpose, supporting people with coeliac disease and advancing research.

Key Responsibilities:

• Lead commercial growth by expanding the portfolio of CGT and GFA partners and achieving agreed revenue targets.
• Develop and deliver strategic account plans, including cross-sell opportunities such as Gluten Free Academy training.
• Identify, pitch and secure new business opportunities across food manufacturing, retail and hospitality sectors.
• Build and maintain strong relationships with senior stakeholders, positioning Coeliac UK as a trusted commercial partner.
• Manage contracts, renewals and compliance while ensuring alignment with accreditation standards.
• Use CRM systems to oversee pipeline development, track performance and provide accurate revenue reporting.

About You:

We’re looking for a commercially minded and relationship-driven professional who brings a blend of sector insight and strategic thinking. The ideal candidate will have:

• Proven experience in business development, account management or B2B sales, ideally within food, hospitality or FMCG.
• A strong track record of meeting revenue targets and driving commercial growth.
• Excellent negotiation, influencing and communication skills.
• Strong analytical, digital and CRM skills, with the ability to interpret commercial data.
• Strategic thinking with the ability to spot opportunities and shape long-term plans.

About Coeliac UK:

Coeliac UK is the charity for people who need to live without gluten. For over 50 years we've been helping people with coeliac disease and other gluten-related conditions live happier, healthier lives. We campaign for better food access, fund medical research, and provide trusted support to our community.

Closing date: 4th January 2026
Please note: First interviews will take place on 13th and 14th January 2026, with second interviews on 21st and 22nd January 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Business Development Manager, Commercial Manager, Key Account Manager, Partnerships Manager or B2B Sales Manager.

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

Citizens Advice Canterbury District is looking for a Finance Manager to join the newly formed Citizens Advice North East Kent. As such you may be required to work from any of these Citizens Advice locations: Swale, Canterbury District and Thanet and remotely, as required.

We are looking for someone who will provide a full financial management service to ensure Citizens Advice North East Kent operates effectively and is compliant with all legal and sector requirements, ensuring that accurate and timely financial information is produced for the Chief Executive Officer, the Senior Leadership Team and Board of Trustees.

This is a newly created post within our organisations, established as we undergo significant structural changes and merge our three districts into a single entity. The transition requires dedicated financial expertise; therefore, we are looking to appoint a Finance Manager who will play a key role in supporting and influencing this organisational change. The post holder will be responsible for overseeing the financial monitoring and reporting of our newly formed organisation and ensuring robust financial management throughout the transition and beyond. You will need to ensure the sharing of financial knowledge and reports amongst senior colleagues so that they can understand financial implications of decisions. The post is open to some remote working as well as those able to work in our geographic locations.

Job title: Fundraising Officer

Responsible to: Fundraising and Communications Manager

Location: Hybrid (minimum two days a week in Oxford office for full time)

Hours: Full time (35 hours a week) / Open to considering part-time (28 hours a week) dependent on experience.

Salary: £28,500 – £32,000

About the role
We are seeking a proactive, enthusiastic, and highly organised Fundraising Officer to support our individual giving, community fundraising, and small trusts and foundations activities. The Fundraising Officer will manage individual and community donor activities, and the donor database to support thanking, stewardship and targeted donor engagement. They will also play a key role in monitoring the impact of our fundraising activity to ensure continuous improvement and income growth.

This is a dynamic, hands-on role for someone who is creative, collaborative, and enjoys working across a diverse range of tasks.  They will be enthusiastic and keen to generate new ideas that strengthen supporter relationships and deliver impactful fundraising.

Main duties and responsibilities

Individual and Community Fundraising

• Work with the Fundraising and Communications Manager and Communications Coordinator to develop and deliver three - four individual giving appeals at year (digital and offline) to increase income.
• Monitor and analyse appeal performance to inform future activity.
• Support wider donor acquisition, retention, and upgrade strategies through data-led insights.
• Work closely with colleagues in communications and service delivery to create compelling fundraising content and impact stories.
•  Act as the main point of contact for community fundraisers and local events, offering guidance, support materials, and encouragement. Work closely with Communications Coordinator where needed.
• Lead on the promotion and recruitment of participants for sponsored challenge events, particularly the Oxford Half Marathon.
• Research charity of the year opportunities amongst school and local businesses and support applications as required.
• Build and maintain strong relationships with local community groups, schools and faith communities.
• Confidently represent the organisation at community events and manage a pool of volunteer speakers.
• Use our CRM (Donorfy) to ensure accurate and up-to date relationship management records.  

Donor Stewardship and Prospect Research

• Ensure all donors are thanked promptly and feel valued and engaged.
• Manage and maintain accurate donor data in Donorfy, producing reports on donor activity and performance.
• Monitor and manage fundraising and donation enquiries through our development@ inbox, responding and referring them as appropriate.  
• Research new fundraising prospects and initiatives across individuals, community groups, small trusts, local businesses and other potential supporters. Maintain organised records of prospects and recommendations.

Trusts & Foundations (Small Grants)

• Support the Fundraising and Communications Manager and Trust and Foundations Fundraiser with the small grants pipeline, including prospect research, applications and reporting. 
• Work closely with appropriate staff and service coordinators on project budgets, reporting and planning as needed.

Other responsibilities

• Support and oversee fundraising volunteers and interns as required.
• Work collaboratively within a busy staff team, participate in meetings and planning processes, and contribute to organisational development.
• Undertake any other duties appropriate to the role, as agreed with the Fundraising and Communications Manager or CEO.

 Person specification

Essential:

• Demonstrable fundraising and supporter-facing experience, with the ability to manage multiple income streams simultaneously.
• Knowledge and experience of individual and community fundraising.
• Excellent verbal and written communication skills, and the ability to tailor content to different audiences.
• Experience using CRM databases, with confidence managing day-to-day data processes.
• Highly organised with the ability to prioritise and manage multiple deadlines and priorities.
• Excellent attention to detail.
• Strong research skills and a track record of writing funding bids and reports.
• Ability to build productive, collaborative relationships with internal and external stakeholders.
• A positive, solutions-focused “can-do” attitude, with the ability to adapt to change.
• Confidence representing the organisation at community events.
• Ability to work within a budget.
• Strong analytical skills, with the ability to interpret data and measure impact.
• A demonstrable passion for, and affinity with, our cause
• Ability to communicate and work sensitively with people with lived experience of migration and tell their stories with dignity.

Desirable:

• Experience of working for a local charity.
• Knowledge of the migration and refugee sector.
• Experience in digital fundraising, social media and online giving platforms (eg JustGiving, crowd-funding platforms, social ads).
• Experience in corporate fundraising.
• Experience of working with Mailchimp and donorfy

As our Case Study Operations Manager, you’ll ensure British Heart Foundation (BHF) has a reliable, compliant, and clinically appropriate pipeline of patient stories to support campaigns, fundraising, media, and policy.

In this role, you’ll pivot our ‘Heart Stories’ function to operate as a service delivery team, acting as a casting agent for outward-facing teams.

The role will combine clinical literacy, system integration expertise, and workflow management to modernise the Heart Stories Library, reduce bottlenecks in sign-off, and deliver a better experience for both patients and internal customers.

Our vision is a world where everyone has a healthier heart for longer. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. Join our team and your work will contribute towards our lifesaving work.

About you

You'll bring experience managing data or content systems (such as CRM or DAM platforms), and experience introducing or managing workflow and project management tools like Jira, Trello, or Asana to streamline operations. You'll have experience leading and developing a team in a dynamic service delivery context, guiding others to achieve high standards in patient communications.

We are looking for someone who has a degree or equivalent qualification in health communications, health journalism, or a related field, or equivalent experience. You'll be confident with medical and clinical terminology and demonstrate a strong grasp of health literacy principles.

We value experience in patient liaison, clinical communications, or regulated content environments—where attention to detail and the ability to work within guidelines are key. Your understanding of data protection, patient consent, and GDPR compliance within a patient communications setting is essential.

If you are organised, proactive, and passionate about delivering outstanding service, we want to hear from you. This is your opportunity to bring your expertise, leadership, and enthusiasm to a role that makes a real difference.

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.