Customer insight manager jobs

Job Title: Community Fundraising Manager

Location: Hybrid, minimum 1 day per week in London Bridge office

Contract: Fixed Term for 6 Months - Full-time

Working Pattern: Four–day working week (32hours)

Reporting to: Head of Fundraising (Community & Events)

Salary: £34,000 – £37,000 per annum

About Spinal Research

Every two hours, someone in the UK becomes paralysed. Globally, more than 15 million people live with paralysis. At Spinal Research, our vision is a world where paralysis can be cured. We fund groundbreaking research to deliver life-changing treatments for people with spinal cord injuries. By backing the brightest minds and fostering innovation, we are driving progress towards what could be the medical breakthrough of the 21st century: curing paralysis. We will not stop until that future is achieved.

The Role

This is an exciting opportunity to step into a newly shaped role following a restructure that has created space to further strengthen and grow our community fundraising programme. You will be working closely with the Head of Fundraising (C&E) to create and deliver a new community fundraising strategy, and will agree the key priorities for the role to ensure a clear and realistic focus for the contract period.

This is a 6-month contract role, created to provide immediate expertise and momentum during a period of change. There is scope to make the role permanent, subject to success and organisational needs.

As Community Fundraising Manager, you will play a central role in shaping a fundraising programme with lasting impact. You will take ownership of growing income, expanding supporter engagement, and building long-term relationships across the community.

We are looking for an engaging, proactive and enthusiastic individual who can bring structure, creativity and energy to help shape the future of community fundraising and inspire supporters and volunteers to get involved and maximise their impact.

Key Responsibilities

Strategy & Growth:

• Work with the Head of Fundraising (C&E) to develop and deliver a refreshed community fundraising strategy.
• Shape and implement plans to grow income, engagement and supporter involvement.
• Set clear income targets, KPIs and growth priorities.
• Develop a diverse and sustainable pipeline of community fundraising opportunities and supporters.

Supporter Engagement & Stewardship:

• Build strong supporter and volunteer relationships, delivering high-quality stewardship and supporter care to enhance journeys, maximise retention and grow long-term engagement.

 Fundraising Delivery:

• Lead delivery of a range of community fundraising activities, including individual fundraising activities and challenges, in celebration and in memory fundraising.
• Identifying and developing new community fundraising opportunities.
• Create engaging campaigns and opportunities that attract new audiences and grow engagement with existing supporters.

Recruitment & Communications:

• Recruit, support and develop volunteers and fundraisers across a range of activities.
• Encourage progression of volunteers into active fundraisers and community leaders.
• Provide ongoing guidance, tools and support to enable successful fundraising delivery.
• Support the promotion of fundraising activity through social media, digital channels and campaign communications.
• Contribute to marketing activity aimed at attracting new supporters and engaging existing audiences.

Systems, Insights & Reporting:

• Use CRM systems effectively to manage supporter data and activity.
• Monitor income, engagement and performance against agreed KPIs.
• Analyse results to identify opportunities for growth and improvement.
• Use insight to inform future planning and campaign development.

Collaboration:

• Work closely with internal teams to align community fundraising with wider organisational goals.

About you

Experience:

• Proven experience in community fundraising at manager level.
• Strong track record of growing income and supporter engagement.
• Experience delivering a range of community fundraising activities and campaigns.
• Experience working with volunteers and supporter communities.
• Confident use of CRM systems and supporter databases.
• Experience in marketing, audience growth or supporter recruitment.
• Worked for a medical or research charity (Desirable).

Skills & Attributes:

• Strong relationship-building and communication skills.
• Creative and proactive approach to developing fundraising opportunities.
• Comfortable working in a role that is shaping and evolving.
• Highly organised with the ability to manage multiple priorities.
• Supporter-focused with a passion for community engagement.
• Enthusiastic, collaborative and motivated by purpose-driven work.

Why Join us?

• Play a key role in shaping and strengthening community fundraising.
• 6-month contract with scope to make permanent.
• 4-day working week while working full-time hours.
• 8% pension contribution.
• Flexible, hybrid working environment.

Working Arrangements

• Hybrid role split between home and our London Bridge office.
• Spinal Research is a four-day week employer (Fridays Off).
• Part of a supportive, values-driven team (commitment, integrity, collaboration, innovation).
• Occasional evening or weekend working may be required to meet organisational needs, with time off in lieu provided.

Ready to help us deliver life-changing impact?
Apply now to join Spinal Research and play a key role in our mission to cure paralysis.

Marketing & Communications Co-ordinator

Salary: Up to £30,000
Location: Hybrid – 3 days per week at the Chiltern Society office (Chesham, HP5 1AG), with remote working and some travel across the Chilterns

Job Description

This is an exciting opportunity to join a small, passionate charity dedicated to caring for the Chilterns – protecting its natural beauty, cultural heritage and environmental sustainability.

Following an internal promotion, this role will play a key part in delivering the organisation’s new strategic plans. You will help grow and diversify the supporter base through creative and impactful digital communications, alongside coordinating a varied programme of public events, including the annual Heritage Festival.

You will be responsible for creating engaging content across digital channels, managing and developing the organisation’s website and CRM systems, and supporting the delivery and promotion of events. Working closely with colleagues, volunteers and stakeholders, you will ensure communications are timely, relevant and inspiring, encouraging more people to connect with and take action for the Chilterns.

This role is ideal for someone creative, organised and proactive, with a passion for nature and strong digital skills. You will enjoy working across multiple projects, building relationships and contributing to a collaborative team environment.

Overview of Role:

The CRM and Systems Lead plays a key role in supporting Church Army’s adoption and effective use of Microsoft Dynamics 365. The postholder will take day-to-day ownership of the CRM, acting as the ‘go-to’ expert for users, maintaining high-quality supporter data, and ensuring data is managed in line with best practice and data protection principles. They will support and train colleagues, building engagement and buy-in to the system, and embedding effective, consistent use across teams. They will also maximise the potential of Dynamics 365 and the accompanying digital marketing platform, Customer Insights, to create accurate supporter segments for effective mail and email campaigns.

Salary: £37,924 per annum (FTE, pro-rata for a part-time role)

Hours: 30-37.5 hours per week (0.8-1 FTE)

Pension: Church Army is an auto enrolment pension employer. You will be assessed under pension auto enrolment criteria.

Annual Leave: 25 days plus bank holidays (pro-rated for part time.) Some days are compulsory leave over Christmas when the office is closed.

Contract:  Open-Ended, Permanent

Application Deadline: Friday 29th May 2026

Interview Date:               Wednesday 10th June 2026

Next Steps:

For more information on the role, you can find the job description and application form on our website.

PLEASE NOTE, WE DO NOT ACCEPT CVs

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We’re looking for a CRM Product Owner to take ownership of our Microsoft Dynamics CRM, ensuring it runs effectively day to day while continuously improving how it supports the organisation. You’ll oversee integrations and data flows across systems, maintain high standards of data quality, and make sure teams across fundraising, digital and finance can rely on accurate, accessible data to deliver campaigns, track income and engage supporters.

We’re also looking for someone who can lead the ongoing development and prioritisation of CRM improvements, working closely with internal teams and external partners to streamline processes and solve problems. You’ll support and guide CRM team members, ensuring work is delivered against priorities and that the system continues to evolve to meet the needs of a fast-paced, insight-driven organisation.

This role requires regular travel to our London office, typically once per month or as the role demands.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

Dataro are looking for a Customer Success Manager to help grow their presence across the UK charity sector. This is a role focussed on providing excellent client satisfaction to the post holders UK and Europe based charity and not for profit portfolio. You will spend your time meeting clients, following up on queries and IT tickets, and supporting them in a consultative way to get the best impact from Dataro. This role is ideal for someone who enjoys building relationships, spotting opportunities to deliver great customer service and maintaining great channels of communications.

Dataro is a growing company that has retained a start up midset and ethos, so colleagues work with high levels of agency, are solutions focussed and happy delivering at pace.

You’ll work closely with other Customer Success Managers in the UK, as well as colleagues across the USA and Australia. To be considered for this role it is vital the candidate experience of customer service and relationship management within a charity setting, who understands fundraising and what tools such as Dataro can do to help support income generation. Candidates don’t need to know Dataro’s product inside out, training will be provided, but an understanding of charity CRMs would be useful.

This is a great opportunity to join a growing organisation that still retains the energy and ownership of a startup environment, while working with charities across the UK to help them strengthen their fundraising and supporter engagement. 

Application notes

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to speak to us before the closing date.

Location - Please note: this role is a remote based role but has been listed as hybrid due to the expectation of in person meetings and regular travel into London (expenses not paid). The team meet up at WeWork spaces reguarly and this post holder would aim to hold a minimum of 6 in person client meetings per quarter, all usually in London.

Timeframes 

Closing date for applications: Midday Thursday 19th May 

Candidates will be notified of outcomes by EOD Friday 22nd May

Interviews will be two stages, see dates within the Candidate Pack 

The Senior Partnerships Manager is responsible for developing, securing and stewarding our partnerships, with a particular focus on the corporate and higher education spaces. Reporting to and working closely with the CEO, the postholder will lead on relationship‑driven partnership development and account management, ensuring partners experience a professional, values‑aligned and impactful relationship with Brightside.

The postholder will steward these partnerships from initial engagement through to renewal, working closely with the Partnerships Lead to support renewals and identify opportunities for deeper partner engagement. The role will involve researching potential partnerships, securing meetings through outreach and networking, generating proposals, and delivering high‑quality ongoing stewardship to partners. In addition to corporate and higher education partners, the postholder will also steward relationships across government and the third sector.

Please note - this role will require extensive travel to London for partnership meetings, events and networking. Our ideal candidate would therefore be based in London or within commuting distance.

Please review the job description attachment at the end of the advert for full roles and responsibilities, application instructions, the essential criteria and further information on salary and benefits.

Responsible for

 Pipeline development

• Researching potential prospects across the corporate and higher education sectors, including analysis of corporate ESG strategies and university access and participation plans
• Maintaining and enhancing our prospects database on our CRM
• Building and nurturing relationships with prospective partners
• Delivering pitch presentations to prospective partners
• Regular attendance at in-person prospect meetings or networking events to build strong relationships that develop into new partnerships
• Generating proposals that align partner priorities to Brightside’s aims
• Maintaining regular contact with prospects to stay on their radar and keep them up to date with Brightside activity
• Attending regular networking events and relevant contacts to build contacts across sectors

 Partnership management and stewardship

• Acting as the consistent relationship manager across the partnership lifecycle
• Stewarding partnerships beyond programme activity, maintaining relationships that reflect partners’ wider goals, values and organisational priorities
• Holding regular partnership check-ins focused on relationship health, strategic alignment and future opportunities
• Ensuring partners feel informed, valued and connected to Brightside’s broader mission and impact
• Working closely with the partnerships delivery team to stay up to date on delivery progress and partner milestones
• Identifying opportunities to deepen or broaden relationships, including multi-year partnerships or expanded engagement
• Delivering a consistent, high-quality partnership experience that strengthens long-term retention
• Attending partner events and conferences where relevant, becoming embedded within their communities
• Working with the Partnerships Lead to prepare for and initiate renewals conversations, including renewals proposals and monitoring

Application instructions

• Submit your CV and one-page cover letter via CharityJob
• Your cover letter should be no more than 1-2 pages and must explain how you meet the essential criteria (listed in the job description) for the role with clear examples, specifically the items tested at application
• You must answer the screening questions
• Applications without a cover letter or screening questions answered will not be considered
• Applications due: 23:30, Wednesday 27 May 2026
• First interviews (online): 4/5 June 2026
• Second interviews (in person, London): 11/12 June 2026

We have an exciting opportunity for a strategic, collaborative programme manager to help shape and deliver work that improves the lives of people affected by diabetes.

In this dynamic role, you’ll be at the forefront of turning our organisational strategy into action. You’ll need to work proactively across teams to coordinate complex programmes, bring clarity to priorities, and ensure our ambitions translate into meaningful outcomes. This is a role where big‑picture thinking meets practical delivery.

We’re looking for someone who can inspire and collaborate, building strong, positive relationships with colleagues and stakeholders at all levels. You’ll be confident working with complexity, comfortable navigating ambiguity, and skilled at bringing people together around shared goals.

Join us and be part of something truly transformative. Together, we can change lives for people with and at risk of diabetes and help achieve a world where diabetes can do no harm.

Do you have the passion and creative vision to amplify our ambitious plans to improve the lives of everyone affected by ovarian cancer? Could you play a pivotal role in shaping and strengthening our brand, ensuring it inspires action and helps more people connect with and support our work? 

We are looking for a Brand Manager who will bring their creative expertise, strong eye for detail and collaborative approach to our brilliant marketing and communications team. This is a great role for someone with experience in brand or marketing who is looking for a flexible, part-time opportunity with a leading national charity. 

A creative and driven individual who enjoys both strategic thinking and hands-on delivery, you’ll be passionate about building a clear, consistent and impactful brand. You’ll act as the guardian of our identity, ensuring that Target Ovarian Cancer’s brand is used effectively and creatively across all channels and by all teams. 

With the support of the Interim Senior Marketing and Communications Manager, you’ll lead on developing and delivering high-quality design and brand assets, managing our Brand Hub and helping colleagues apply our brand confidently and consistently. You’ll work closely with teams across the organisation to coordinate marketing activity, develop plans and ensure everything we produce aligns with our wider strategy and objectives. 

You’ll also play a key role in managing creative processes – from designing assets in-house to overseeing work with external agencies – as well as maintaining our photography and video library to ensure all visual content reflects our brand and values. 

 
Collaborative, organised and full of ideas, you’ll be confident managing multiple projects, building strong relationships with colleagues and stakeholders, and supporting others to understand and champion our brand. Most importantly, you’ll be motivated to help us communicate more effectively, so we can engage more people to use our services, campaign for change, and support us through fundraising and partnerships. 

 
If you’re excited by the opportunity to shape a meaningful brand and help drive real impact, we’d love to hear from you. 

Join us and together we'll fight for a world where everyone with ovarian cancer lives. 
 

The role is a part time, 14 hours per week worked over 2 full days and is a permanent position. 
 

We currently offer a hybrid-working model. This means you may usually work from your home or remote location, but are expected to attend meetings and pay for your own travel to the office near London Bridge when required.Please do contact us if you would like to find out more about how frequently you would likely be required in the office for this role. 

To apply to become our Brand Manager, please submit a CV and cover letter (one page maximum) . 

Please also complete the equalities monitoring form, links to this are in the Recruitment Pack.

Please submit your application by Friday 22 May 2026.We will also be looking to schedule interviews week commencing Monday 1 June 2026.In the event you are invited to interview, you will be given the opportunity to let us know any reasonable adjustments you may require to the interview process. 

Target Ovarian Cancer does not hold a sponsorship licence and therefore cannot sponsor any individual to work in the UK. 

We want to make our recruitment accessible to all, if there is a way we can support you in your application, please contact us with the job title in the subject line. 

The Digital and Data Lead plays a key role in ensuring the Charity’s digital systems and data are effective, reliable and used to their full potential across the organisation. Working closely with the Digital and Data Manager, the post holder will lead on the day to day development, optimisation and use of the Charity’s CRM (Salesforce) and wider digital systems. The role also provides high quality support, insight and training to colleagues.

The role combines strong technical capability with the ability to translate data into meaningful insight, practical improvements and robust governance. This supports informed decision making across the Charity.

About Whitechapel Gallery 

Founded in 1901, Whitechapel Gallery is one of the world’s leading contemporary art galleries, located in the heart of London’s East End. For more than a century, the Gallery has championed ground-breaking artists and ideas, presenting exhibitions, events and learning programmes that bring together local communities and global audiences. 

Known for supporting visionary artists at pivotal moments in their careers, Whitechapel Gallery remains committed to making contemporary art accessible, amplifying under-represented voices, and creating an open, inclusive and collaborative cultural space. 

As the Gallery approaches its 125th anniversary, this is an exciting opportunity to join a pioneering arts institution during a landmark period of programming and growth.

About the Role 

Whitechapel Gallery is seeking an experienced and highly organised Senior Events Manager to lead the delivery of its full events programme, including fundraising galas, donor cultivation events, exhibition openings, private views and commercial venue hire. 

This is a senior, business-critical role working closely with the Director of Development to deliver a high-profile programme of events that support fundraising, stakeholder engagement and commercial income generation. 

You will take ownership of the end-to-end planning and execution of a diverse events portfolio, ensuring every event is delivered to an exceptional standard, on time and on budget. The role will play a key part in the successful delivery of the Gallery’s 125th anniversary programme, requiring creativity, operational excellence and strong commercial awareness.

Key Responsibilities 

• Lead the delivery of the Gallery’s annual events programme, including fundraising events, exhibition openings, donor events and venue hire activity

• Manage all aspects of event planning and delivery from concept through to evaluation

• Deliver high-quality events that contribute to fundraising and commercial income targets

• Manage event budgets, financial reporting and forecasting

• Oversee suppliers, production, AV, catering and venue logistics

• Build strong relationships with donors, sponsors, partners and internal stakeholders

• Line manage and support the Events Executive

• Maintain effective systems for event planning, guest management and reporting

• Ensure all events reflect the ambition, creativity and values of Whitechapel Gallery

About You 

We are looking for someone with: 

• Significant experience delivering complex, high-profile events programmes

• Strong project management and organisational skills with exceptional attention to detail

• Experience managing budgets, suppliers and operational delivery at scale

• Excellent communication and stakeholder management skills

• The ability to manage multiple priorities within a fast-paced environment

• A calm, proactive and solutions-focused approach

• Experience within arts, culture, charity or commercial venue environments is desirable

• Experience delivering fundraising or donor-focused events is desirable

Benefits 

• 25 days annual leave plus bank holidays

• Pension scheme

• Employee Assistance Programme

• Enhanced family leave

• Training and development opportunities

• Annual travel grant

• Staff discounts in the Gallery bookshop and café

• Cycle to Work scheme

• Complimentary tickets for Gallery events, subject to availability

• Access to exhibitions and curator-led tours

Equality, Diversity & Inclusion 

Whitechapel Gallery is committed to creating a diverse, inclusive and welcoming workplace that reflects the communities we serve. We actively encourage applications from people of all backgrounds, particularly those currently under-represented in the arts and cultural sector. 

We are proud to be a Disability Confident [Committed] employer and guarantee an interview to disabled candidates who meet the minimum criteria for the role. 

We are also a London Living Wage employer, committed to fair pay and good working practices. 

If you require any adjustments or support during the recruitment process, please contact the recruitment team.

How to Apply 

Please complete the application form and diversity monitoring form found on our website, and return to recruitment by 10:00am on Friday, 12 June 2026.

Please include your full name and the job title in the subject line of your email. 

For further information, please refer to the recruitment pack.

Interviews will be w/c 15 June 2026. However, we will be reviewing applications on a rolling basis and reserve the right to close the vacancy early if a suitable candidate is appointed.

The Senior Fundraising Manager is responsible for delivering Brightside’s fundraising activity with a core focus on grants from trusts and foundations, and major donors. Reporting to and working closely with the CEO, the postholder will forge new relationships with major donors and manage our grant applications to support Brightside to achieve its fundraising targets. The postholder will deliver high quality stewardship across our major donor relationships and act as the key point of contact for all grant activity, working closely with the delivery teams to support funder relationship management and reporting.

The postholder will work closely with colleagues across the organisation to develop clear cases for support for potential funding projects, as well as managing our approach to individual giving and increasing regular donations. The role will involve working closely with the CEO and the trustees, who will provide warm introductions to their networks of potential major donors and support in their stewardship.

Please review the job description attachment at the end of the advert for full roles and responsibilities, application instructions, the essential criteria and further information on salary and benefits.

Responsible for:

Trusts and foundations:

• Identify and research trusts and foundations that would support our organisational priorities and funding needs
• Develop high quality, compelling grant applications and cases for support
• Build and maintain a healthy pipeline of funding opportunities
• Lead funder relationship management and deliver high-quality stewardship
• Lead on grant reporting, including monitoring, accountability and opportunities for reapplication
• Working closely with technology and delivery teams to build evidence-based cases for support for key projects
• Ensure clear and effective handover of successful grants to delivery teams, including reporting requirements and timelines
• Attending external events and meetings to support our fundraising strategy and learning

Major donors:

• Identify and research potential major donors whose interests and capacity align with our mission
• Cultivate new donor relationships through targeted outreach, contact mapping, networking and events
• Build and maintain a healthy pipeline of potential major donors
• Develop tailored engagement and stewardship plans approaches for each donor
• Create meaningful opportunities for donors to share insight, experience or sector knowledge and ensure this expertise is valued and acknowledged
• Lead major gift conversations and negotiations, including face-to-face meetings
• Provide high quality, personalised stewardship to major donors
• Identify opportunities to grow or repeat giving through deeper donor engagement
• Deliver exceptional stewardship to major donors

Individual giving

• Maintaining regular contact with donors and potential donors (including our volunteers and alumni) to generate donations
• Maintaining and monitoring our individual giving platforms
• Ensure all donations and supporter interactions are accurately recorded and that donors receive timely acknowledgements

Application instructions

• Submit your CV and one-page cover letter via CharityJob
• Your cover letter should be no more than 1-2 pages and must explain how you meet the essential criteria for the role, with a focus on the items tested in application and clear examples (see job description for the essential criteria)
• You must answer the screening question on the application page
• Applications without a cover letter or screening question will not be considered
• Applications due: 23:30 Wednesday 27 May
• First round interviews (online): 4/5 June 2026
• Final interviews (online or in person) 10/11 June 2026

Closing Date: 25th May 2026

Interview Date: 3rd June 2026
Location: Hybrid working with multi-site working
across both Hospice sites, Selly Park and Erdington.  Some travel and occasional event support will be part of the role.
Hours:  37.5 hours per week
Salary: Corporate Band E £35,423 - £41,403per annum
DBS Requirement: Basic

If you’re someone who loves spotting patterns, uncovering opportunities, and turning data into decisions that make a difference—this could be your next move.

We’re looking for a Fundraising Research & Data Insights Lead to help inform the future of our fundraising. This is more than dashboards and spreadsheets (although you’ll love those too). It’s about using data and intelligence to unlock new income, build stronger relationships with supporters, and ultimately help us provide vital care to people when they need it most.

Why This Role Matters

You’ll sit right at the heart of strategy and storytelling—combining analytical thinking with real-world impact. One day you might be identifying a future major donor, the next you’re sharing insights into campaign that reaches exactly the right audience at exactly the right time.

What You’ll Do

• Hunting down new funding opportunities across trusts, grants, corporates, and major donors
• Building rich prospect profiles and helping shape a powerful major donor strategy
• Digging into CRM data to uncover trends, behaviours, and untapped potential
• Creating dashboards and reports that people want to read (and act on)
• Helping teams target smarter, engage better, and raise more
• Tracking campaign performance and turning “what happened?” into “what next?”
• Keeping us ahead of the curve with sector insights, trends, and competitor activity
• Championing data quality, compliance, and best practice across the team

We’re looking for someone who:

• Gets a buzz from data, detail, and discovering the “why” behind the numbers
• Has experience in fundraising, nonprofits, or a similar insight-driven environment
• Is confident with CRMs, Excel, and visualisation tools like Power BI
• Can turn complex analysis into clear, compelling stories
• Juggles priorities without dropping the ball
• Builds great relationships and enjoys working across teams

And just as important…

You’ll bring curiosity, initiative, and a genuine motivation to make your work matter. This is a role where your insights don’t sit on a shelf – they drive real change.

What We Offer

· The opportunity to shape and grow a brand-new income stream.

· A collaborative, supportive working environment.

· The chance to make a real difference in supporting hospice care for local families.

· Puts patients, families and people first

· Flexible and inclusive ways of working

· Competitive salary, generous holiday entitlement 

· Wellbeing programmes, Reward Gateway retail discounts & financial tools

We are seeking a creative and conscientious communications leader with exceptional attention to detail and demonstrable expertise in developing and delivering high-impact strategic communications outputs in the international development or third sector. We are a relatively small team and are therefore looking for someone who is both highly strategic and able to see the ‘big picture’, while also being happy getting stuck in at an operational level to ensure timely, on-budget delivery of outputs. Experience of working with or within networks or membership organisations would be a particular asset in this role. It is also important that you are comfortable working across all areas – from digital, to design, to publishing, to events – as well as being an exceptional project manager, confident liaising with a range of partners and stakeholders at different levels, and an experienced line manager.

The Global Distributors Collective (GDC) is in an excellent position, with a strong track record of delivery and impact, a solid funding pipeline, and a clear 2026-30 strategy. High-impact communication crosscuts the entire GDC programme and is essential to ensuring that beneficial products can be made affordable and available to all. As Communications Manager (maternity cover), you will therefore need to both hit the ground running to deliver our ambitious schedule of upcoming communications activities – from in-person and online events, to high-profile research, publications, and digital outputs – as well as to work proactively with the Head of GDC, Bopinc team, GDC strategic advisors, and fellow communications colleagues to shape and embed communication activities across a range of new projects that are kicking off in 2026-27.

About Practical Action and the GDC

Practical Action is an international development organisation putting ingenious ideas to work so people in poverty can change their world. For the past eight years, Practical Action has been hosting and building the Global Distributors Collective (GDC): a collective of 300 last mile distribution companies that cumulatively reach millions of the poorest consumers in the world with beneficial products like solar lanterns, water filters and improved cookstoves. GDC activities are delivered in collaboration with strategic and implementing partner Bopinc.

The GDC provides a collective voice for distributors to ensure their priorities are heard; drives research and innovation across the sector; facilitates the exchange of information, insight, and expertise; and provides critical services that leverage economies of scale.

Moving into our 2026-30 strategy phase, we are proactively shifting from creating and setting up advisory services and tools that support last mile distributors to embedding and scaling these initiatives. Specifically, we will focus on four key strategic pillars:

· Unlocking finance: Prepare more last mile distributors (LMDs) for investment and help to unlock country-level financing mechanisms and create LMD-focussed debt facilities. 

· Strengthening business performance: Deliver training, shared services, and data tools that reduce business costs and improve efficiency, in scalable formats.

· Scaling innovation: Identify, test, and replicate high-value business innovations and remove eco-system barriers.

· Shaping systems and local leadership: Build local chapters and influence global and national agendas so LMDs are visible, valued and represented. 

About you

We are looking for a go-getting, ambitious and proactive communications specialist who is ready to lead the GDC communications team to deliver a range of high-impact, top-quality, communications activities over the next 12 months. To succeed in this role, you must be a communications all-rounder, an experienced line manager, and an excellent written and verbal communicator with exceptional attention to detail, robust project management and interpersonal skills. You will be a strategic thinker with the ability to multitask, work independently and adapt in a fast-paced environment, while also being willing to “muck in” in our relatively small team. Depending on where you are based, demonstrable experience of managing remote staff will be important; as will the ability to thoughtfully support and coach team members to achieve their full potential.

Why join us?

This is the opportunity to lead a globally recognised initiative driving innovation and impact in last mile distribution. At Practical Action, you will be part of a values-driven organisation committed to reducing poverty and inequality through sustainable, practical solutions. You will work alongside passionate colleagues and partners, contributing to meaningful change for communities around the world. We offer a collaborative and inclusive working environment that supports learning, innovation, and personal growth.

We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation. Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

Additional information

We are seeking candidates based in ether Kenya or the UK. The successful applicant must have the pre-existing right to both live and work in the country in which they will be based. Please note this is being recruited as a 12-month fixed term contract. Hybrid working pattern; if UK-based, the role could be predominantly home based

To apply please submit a copy of your CV and supporting that includes the answers to the following questions:

1. Why do you consider yourself a strong candidate for the role of GDC Communications Manager at Practical Action?

2. What most excites you about working on the Global Distributors Collective programme?

3. What do you think would be your biggest strength and steepest learning curve in this role?

Contract: 12-month, fixed term contract

Salary: £45,000-£50,000 per annum

Hours: 35 hours per week

Location: London Coliseum

We’re looking for a Senior Marketing Manager to lead ENO’s main campaigns for the 2026/27 season, making sure our marketing is as extraordinary, distinctive and compelling as the work on our stages.

This role will play a key part in strengthening how we plan, deliver and evaluate our work, while building clear frameworks and ways of working that will support the team well beyond this interim period. Working across London and Greater Manchester, you’ll help bring greater cohesion to our marketing, communications and digital activity and ensure audiences experience high‑quality campaigns and colleagues across the organisation clearly see the impact of what we do.

If you’re a creative and strategic marketing professional who thrives on delivering complex campaigns end‑to‑end, we’d love to hear from you.

Requirements

• Senior experience delivering large‑scale marketing campaigns, ideally in arts, culture or live performance.

• Strong experience working with creative and media agencies.

• Confidence working with sales data and responding when campaigns need intervention.

• Experience using CRM and audience insight to inform marketing decisions.

• Line management experience, with a clear, supportive leadership style.

• Strong relationship‑building skills across teams and disciplines.

Please see our recruitment pack for more details.

Application deadline: 5pm, Sunday 7 June 2026

Early applications are recommended as we may close the vacancy early if there is a high level of interest.

Interviews: Interviews will be arranged based on candidate availability.

Reasonable adjustments: If you require any reasonable adjustments for the application or interview process, please contact us.

English National Opera is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, we particularly encourage potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.