Customer insight manager jobs

Job Title:  Commercial Partnership Manager

Location(s): Home-based with attendance at AdviceUK office in London and at meetings as required. 

London office: AdviceUK, 83 Victoria Street, London, SW1H 0HW 

Status: Fixed term for two years (potential to become permanent) 

Reporting to:  Head of Membership and Services 

Responsible for: n/a 

Pay range:  £42,000 to £47,000 full time equivalent. £33,600 to £37,600 actual salary, dependant on experience. 

Working hours: 28 hours per week within normal operating hours (35 hours full time equivalent). Normal operating hours are 8.00am - 6.30pm, Monday – Friday. Lunch and other breaks are unpaid. 

Special conditions: Some evening and weekend work may be required for which time off in lieu (TOIL) will be granted. Some travel will be required which may entail some overnight stays. 

We are committed to diversity and inclusion and welcome applications from all backgrounds, particularly encouraging those from underrepresented groups. If you require any accessibility support or reasonable adjustments during the recruitment process, please let us know. 

JOB PURPOSE 

The postholder is responsible for securing, managing, and growing commercial partnerships with organisations that support AdviceUK’s mission, values and strategic priorities. These partnerships should significantly increase AdviceUK’s commercial income, extend AdviceUK’s reach, and achieve measurable social impact. The postholder will ensure that commercial partnerships both comply with relevant legal and regulatory requirements and contribute positively to AdviceUK’s reputation and influence. 

KEY TASKS AND RESPONSIBILITIES  

1. Partnership development 

• Identify, research, and secure new commercial and corporate partnership opportunities aligned with AdviceUK’s strategic and income generation priorities. 

• Develop compelling partnership propositions, including sponsorships, strategic alliances, product/service developments, cause‑related marketing, corporate social responsibility, and other commercial collaborations. 

• Identify and develop new products and services that benefit members, grow income, and support member recruitment and retention. 

• Shape new products and services with user and sector insight, applying structured approaches to testing, evaluation and scaling. Ensure that pricing, return on investment and other financial modelling is completed to demonstrate how new products or services deliver agreed objectives. 

• Bring external market insight into AdviceUK’s strategic planning and decision making, ensuring that commercial partnership propositions are clearly differentiated in the markets they are targeting. 

• Work with the Head of Membership and Services, other colleagues at AdviceUK, and AdviceUK’s existing commercial partners to develop a commercial partnership strategy, business plan and pipeline. 

• Lead negotiations and contract discussions in partnership with the Head of Membership and Services, Finance and where relevant, AdviceUK commercial partners and subsidiaries. 

• Ensure all partnerships align with the charity’s mission, values and ethical standards.  

• Carry out appropriate due diligence and risk assessments on commercial partners

2. Partnership management and growth 

• Act as the primary relationship manager for AdviceUK’s current commercial partners and subsidiaries to ensure they feel valued, informed, and engaged throughout the partnership lifecycle. 

• Maximise the value of established partnerships through renewals, extensions, upselling opportunities, and agreed new income generation activity. Support cross‑team collaboration and knowledge sharing. 

• Identify opportunities for innovation and growth within AdviceUK’s commercial partnerships portfolio. 

• Support the communication of impact to partners, including reporting on outcomes enabled by their support. 

• Represent AdviceUK at events, conferences and networks relevant to the commercial partnerships portfolio.

3. Income generation and performance 

• Ensure all partnerships deliver against agreed financial and non‑financial objectives. Contribute to departmental budgeting and forecasting. 

• Monitor partnership performance and provide accurate reporting on partnership income, engagement, and impact. 

• Contribute to the ongoing review of existing commercial partnerships and service level agreements, making recommendations for change as required. 

• Share learning, insight, and good practice to continually improve commercial partnership approaches.  

• Ensure compliance with Charity Commission and Companies House guidance, relevant fundraising regulations, and internal governance policies.  

• Work closely with AdviceUK colleagues to deliver integrated partnership activities.  

4. Data and evidence

• Support the delivery of performance reports as required to evidence the extent to which commercial partnerships are achieving required KPIs. 

• Work with colleagues to ensure that partnership datasets are accurate, timely and support decision making. 

• Ensure any partnership activity that requires data sharing adheres to data protection and cybersecurity requirements. 

5. General responsibilities

• Ensure you effectively communicate AdviceUK’s vision, mission and objectives to staff, members and external stakeholders. 
• Ensure you demonstrate AdviceUK’s values and behaviours in all aspects of your work. 
• Build and maintain positive relationships with key stakeholders including staff, trustees, members, partners and suppliers. 
• With support from your manager, deliver your agreed personal objectives and undertake any agreed development or training. 
• Maintain a strong understanding of our members and the advice sector more generally, by reading internal reports; accessing relevant data reports; following our social media channels; and, where possible, attending member and other relevant events. With the agreement of your line manager, ensure you make time to speak to members and visit their services. 
• Adhere at all times to AdviceUK’s policies and procedures. 
• Carry out any reasonable duties compatible with the post assigned by the Head of Membership and Services. 

About us 
At CharityJob, we help charities find people who share their purpose, faster and more easily. We’re passionate about fair and effective recruitment and listening to our candidate and recruiter customers to improve our products, content and marketing.

We’re the number one job board in the UK for charities. And we provide leading technology to support our recruiters, including an applicant tracking system, as well as our sister networking platform, CharityConnect.
 
We’re motivated by the belief that great people power great causes. We’re a mission-led, commercially sustainable business that balances social impact with innovation, collaboration, and high standards of service. We have around 30 employees working for us across marketing, product, sales, software development and finance.

Our team cares deeply about the sector we serve and the experience of everyone who uses our platform. Working here means contributing to a product that helps charities thrive, while being part of a supportive, inclusive workplace where ideas are valued and personal development is encouraged.   
 

About the role 

We’re looking for a Senior Content Manager on a 12-month fixed-term contract to cover maternity leave. You’ll lead on all content across the organisation, including two blogs (our Career Advice blog for candidates and our Recruiter Insights blog for recruiters), our email and e-newsletter copy, sales collateral, product messaging, PR campaigns and anything else needing an expert editorial eye. 

Annual leave: 25 days (+ bank holidays) 
Reporting line: you’ll report to the Marketing Director and be part of the Marketing team. 
Hours: 9am-5.30pm (with reduced hours of 9am – 5pm in December and August). Flexibility will be considered. 
Working arrangements: this is a hybrid role, with two fixed days a week (Tuesdays and Thursdays) working in the office. 
Job application process: to apply, please send your CV and answer a few short screening questions.  
We can only accept applications for this role from applicants who live in the UK. 
  

Job description 
What you’ll be working on: 

• Regularly planning and producing content for the CharityJob blogs. 

• Updating the content calendar with article revisions and new content in line with business needs, seasonal trends and sector updates.

• Continually monitoring and maintaining our existing blog content, including optimising performance, working with our external agency to fill content gaps and conducting keyword research to improve organic content reach. 

• Leading on SEO across the organisation, including managing our relationship with our external agency, acting on their recommendations and liaising with our in-house development team. 

• Working closely with the Senior CRM Manager to write copy for promotional and service emails and trigger campaigns. 

• Working closely with our external agency to manage digital PR campaigns to raise awareness of CharityJob and our products with trade, local and national press. 

• Editing product copy to make sure that the right messages and prompts appear in the right places and in the right tone of voice across our website and products to help achieve business objectives. 

• Producing supporting or customer-facing documents for our sales team. 

• Writing guides and other long-form content, and briefing designers to deliver a finished product. 

• Managing content produced for and with CharityJob’s partner organisations.

• Copyediting and proofreading copy and documents across the organisation. 
   

This job is for you if: 

• You understand the role of content marketing in the overall marketing strategy and customer journey. 

• You have excellent copywriting skills, particularly for email campaigns and landing pages. 

• You have a good knowledge of SEO and Google Analytics (AI search would be a bonus) 

• You can highlight key feature benefits in new software products and distil these into engaging content and copy. 

• You have excellent proofreading and copyediting skills and a keen eye for detail. 

• You’re used to successfully juggling multiple projects, working calmly under pressure and managing tight deadlines. 

• You have some experience of working with and managing third-party suppliers.

CRM Manager

Make systems work smarter. Make impact go further.

At Rethink Mental Illness, we believe everyone severely affected by mental illness deserves a better quality of life. Behind every service we deliver and every supporter we engage is the data, systems and insight that power our work.

The Business Improvement & Technology directorate was formed in January 2026, bringing together Technology & Business Systems with Compliance, Quality, Audit and PMO. This new directorate has an exciting purpose to drive real, meaningful change across the organisation. It will play a key role in improving how we work, maintaining compliance, shaping and strengthening our technology, systems, and data to deliver quality services, demonstrate our impact and enable strategic planning & delivery.

We’re looking for a CRM Manager to lead and evolve our Dynamics 365 CRM platforms—ensuring they are efficient, user-friendly and ready to support our future ambitions.

This is a pivotal role where you’ll combine technical expertise, leadership and stakeholder collaboration to drive real organisational impact.

What you’ll be doing

You’ll take ownership of our CRM ecosystem and help shape how we use data and systems across the organisation.

In this role, you will:

• Lead the management, optimisation and development of our Dynamics 365 CRM platforms
• Act as a trusted partner to stakeholders, understanding needs and translating them into effective solutions
• Drive improvements to processes, customer journeys, reporting and data capture 
• Manage and develop a team of CRM specialists, supporting a high-performing and collaborative culture 
• Oversee CRM projects, upgrades and enhancements, ensuring robust testing and delivery
• Champion data quality, governance and compliance, including GDPR and best practice
• Work across teams to ensure CRM supports service delivery, fundraising, marketing and compliance
• Collaborate with external partners to deliver value and innovation 

What you’ll bring

We’re looking for someone who combines strong technical expertise with people leadership and a passion for continuous improvement.

You will have:

• Proven experience managing CRM systems (ideally Dynamics 365 / Power Platform) in a complex environment
• Experience leading CRM projects, enhancements and system development 
• Strong understanding of data management, integrations and compliance
• The ability to work with and influence stakeholders at all levels 
• Experience managing or mentoring teams or specialists
• Excellent problem-solving and communication skills

Bonus if you have:

• Experience in the charity or fundraising sector
• Knowledge of platforms like JustGiving, Enthuse or Eventbrite
• Familiarity with Agile/SCRUM methodologies

Why join Rethink Mental Illness?

You’ll be part of a team that is transforming how technology and data support our mission.

We are committed to:

• Connecting – Working together and supporting each other
• Being accountable – Delivering on what we promise
• Respecting everyone – Ensuring every voice counts
• Evolving – Continuously improving how we work
• Driving success – Delivering results that matter 

Most importantly, you’ll contribute to meaningful work that directly improves the lives of people affected by mental illness.

Ready to make a difference?

If you’re passionate about using CRM and data to drive real-world impact—and want to lead systems that support life-changing services—we’d love to hear from you

• Location: Cambridge
• Salary: £39,640
• Contract period: Permanent
• Start date: As soon as possible

This is a pivotal moment to lead Fauna & Flora’s Research & Insight function as the organisation grows its global fundraising ambition and expands high-value activity across philanthropic, trusts & foundations and private sector income streams.

You will provide strategic leadership across donor intelligence, due diligence, CRM insight and analytical processes, ensuring these systems are applied with integrity, consistency and real impact across Fauna & Flora’s fundraising efforts.

Working closely with fundraising and wider organisational teams, you will develop and drive insight-led approaches, strengthening fundraising pipelines, embedding evidence-based decision-making and enabling long-term organisational growth.

In return, we offer the opportunity to work for a ground-breaking organisation at the frontline of global conservation, with a generous pension contribution, attractive leave allowance and life insurance.

This is an excellent opportunity for someone who thrives on leading high-performing teams, shaping organisational practice and using insight and analysis to drive ambitious fundraising growth.

Please visit our website and download the job application pack for further details on how to apply.

The closing date for applications is Sunday, 28 June 2026. Interviews are likely to take place during the week commencing 6 July 2026.

This role is not eligible for sponsorship for a Skilled Worker Visa.

The Data Management and Insight Officer will support the day-to-day management of White Ribbon’s data systems, including CRM (Zoho Bigin) and email marketing processes, website data capture, reporting and audience journeys. The role will help ensure that data is accurate, joined up, compliant and useful, enabling teams across the organisation to better understand audiences, improve engagement, evidence impact and make informed decisions.

Key responsibilities

Data management and quality

• Manage and maintain organisational data, ensuring records are accurate, consistent, up to date and fit for purpose.
• Carry out regular data cleaning, including removing duplicates and improving the quality and completeness of records.
• Help to develop and embed clear processes for data entry, data storage, data management and reporting.
• Support colleagues to use agreed systems, templates and processes consistently.
• Identify gaps, issues or risks in current data processes and recommend practical improvements.
• Ensure that personal and sensitive data is handled securely and in line with GDPR, confidentiality requirements and internal policies.

CRM, systems and data flows

• Carry out he day-to-day management and development of White Ribbon’s CRM system, currently Zoho Bigin and any future CRM platforms.
• Map and monitor key data flows between systems, including Zoho Bigin, Mailchimp, Squarespace and other relevant platforms.
• Ensure that data pathways between systems are working effectively, including between Zoho Bigin and Mailchimp.
• Work with colleagues to improve how data is captured, stored, transferred and reported across platforms.
• Support the management of mailing lists, audience records, campaign data and supporter information.
• Work with system providers or external support where required to resolve issues and improve processes.

 Email marketing, audience journeys and segmentation

• Support the management of audience journeys, working with relevant teams to ensure the right emails are going out to the right audiences at the right time.
• Help to ensure that data is collected consistently through audience journeys, forms, campaigns and website activity.
• Support colleagues to understand and improve audience segmentation, including Ambassadors, Champions, Accredited Organisations, supporters, partners and other key audiences.
• Use data to help identify trends, engagement patterns, gaps and opportunities across different audience groups.
• Support the use of Mailchimp or other mailing systems, including audience management, reporting and data quality.

Website and Promise page administration

• Administer and support the data processes linked to the White Ribbon Promise page on the website.
• Ensure that Promise data is captured, stored, monitored and reported accurately.
• Work with the Communications Manager and relevant colleagues to improve the Promise user journey and related data collection.
• Support reporting on Promise activity, website forms and other key digital engagement points.

Reporting, insight and analytics

• Produce regular reports and dashboards for trustees, managers and staff.
• Run reports that support organisational planning, communications, fundraising, campaigns, accreditation, training and engagement activity.
• Use data to identify trends, risks, gaps and opportunities.
• Present findings clearly and accessibly for colleagues with different levels of confidence using data.
• Analyse CRM and enquiry data to identify trends, conversion rates, pipeline performance and opportunities to improve engagement.
• Support the use of Google Analytics to understand website performance, audience behaviour and campaign effectiveness.
• Help colleagues use data to make informed decisions and improve activity across the organisation.

Surveys, monitoring and evaluation

• Support the development of practical monitoring and evaluation systems across the organisation.
• Help to collect, collate, analyse and interpret survey data, including surveys for Ambassadors, Champions and other key audiences.
• Draw out clear findings and recommendations from survey data and feedback.
• Support the collection of evidence, statistics, case studies and learning for reports, funders, trustees and organisational planning.
• Help White Ribbon better understand the impact and reach of its work through clear, consistent and meaningful data.

Organisational support

• Work collaboratively with colleagues across the organisation to understand their data needs and support better use of systems.
• Provide guidance and support to staff on data processes, reporting and audience management.
• Contribute to a culture where data is used confidently, ethically and effectively.
• Keep up to date with relevant developments in CRM, data management, charity insight, digital analytics and data protection.
• Undertake any other duties reasonably required by the Communications Manager that are consistent with the level and purpose of the role.

Note: this is a new role and the job description may change as the role develops.

Location: Hybrid (minimum of two days in the office (119 Britannia Walk, London N1 7JE))

Salary: 45k per annum

Role Status: Full-time, 37 hours per week

Closing Date: 28 Jun 2026 - Applications will be reviewed as received and the role may close early

We are seeking a proactive and experienced Membership Engagement Manager to join CIHT on a 12-month maternity cover contract.

Leading a small, dedicated team, you will oversee membership operations and work collaboratively across the organisation to ensure our members receive excellent service and meaningful opportunities to engage.

This is a high-impact role where you will make a tangible difference over the next 12 months—strengthening member engagement and retention while contributing directly to CIHT’s ongoing digital and CRM transformation programme.

What you’ll be doing

• Leading engagement and retention initiatives and campaigns
• Improving the member journey and experience
• Supporting a strong regional and volunteer network
• Using CRM and data insight to improve performance
• Using data and CRM insight to drive decisions and improve performance
• Contributing to our digital and CRM transformation work
• Managing and supporting a small, collaborative team

About you

• Experience in membership, engagement or relationship management
• Strong CRM and data capability
• Experience leading and supporting teams and working with stakeholders
• Collaborative, organised and focused on delivery

Other requirements

• Willingness to travel within the UK with occasional overnight stays and occasional work outside standard office hours

• Commitment to and support of equality, diversity and inclusion and understanding of how this applies to delivery of own area of work

• Commitment to the aims, values and charitable objectives of CIHT

A great opportunity to make a visible difference to member experience and engagement over the next 12 months.

We are excited to be supporting St. Lukes Hospice (Basildon & District), to find a part time Supporter CRM & Data Manager.

This is a hybrid role based at the peaceful countryside Thurrock Hospice site in Essex, with 22.5 hours (3 days) per week, working pattern can be discussed. (£18,034.28 - 23,393.39 depending on experience)

The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.

You would be joining an inclusive and supportive team with access to employee benefits that include:

• They offer 30 days holiday plus bank holidays.
• Various discount cards and subsidised meals to helping give you access to healthy food options.
• A pension scheme with Scottish Widows.
• Organised social events every quarter and special events.
• Free parking.

The Role
Development, management and review of processes and procedures for all fundraising income and data across on and offline platforms.

Management and development of the Hospices supporter CRM (Donorflex), leading the relationship with the CRM provider and other data management suppliers.

Development and implementation of appropriate CRM training and reference materials for the Hospices CRM users.

Management of the fundraising and marketing data selection function.

Management of the teams reporting and insight function, ensuring provision of necessary reports, insights and learning to support future income.

Work with key colleagues across the organisation to support the wider Hospices Data Strategy and development of our data architecture.

Line management, development and provision of professional support and guidance to our Supporter Data Officers and volunteers.

The Candidate
Experience of CRM database management with excellent knowledge of CRM databases.

Experience of managing income and data processes and reconciliation.

Experience of working with data for marketing purposes, including compliant handling of communication preferences and building marketing data selections.

Experience of undertaking data analysis and presenting in appropriate formats to inform business decisions.

Demonstrable knowledge and understanding of data protection legislation and industry-specific regulation and experience of ensuring compliance within processes and working practices.

IMPORTANT NOTE

Please note applications are being reviewed at the end of May. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Are you an experienced fundraising professional with a passion for creating meaningful impact?

At NYAS (National Youth Advocacy Service), we are dedicated to making a lasting difference to the lives of children, young people and adults at risk. We believe every child and young person deserves to have their voice heard, especially when decisions are being made about their future. Our work supports and empowers those navigating care systems, family courts and other challenging circumstances across England and Wales.

Location: Home-based with flexible/ agile working options, with access to NYAS office locations in Birkenhead, Birmingham, and Cardiff. This role also requires occasional travel to NYAS offices and other locations when required.

About The Role

We are seeking an ambitious and motivated Fundraising Manager, working 35 hours per week, to join our Growth and Partnerships team. Working closely with the Head of Growth & Partnerships, you will play a key role in delivering and developing NYAS’s fundraising strategy, helping to grow and diversify income across trusts and foundations, corporate partnerships, community fundraising and individual giving.

This is an exciting opportunity for an experienced fundraiser who enjoys both strategic and hands-on work. You will lead and support a team of fundraising professionals, overseeing high-quality funding applications, donor stewardship and income generation activity while ensuring fundraising activity aligns with NYAS’s mission, values and organisational priorities.

You will manage a varied fundraising portfolio, helping to build strong relationships with funders and supporters while identifying opportunities to increase sustainable income. Working collaboratively across the organisation, you will help develop compelling cases for support, funding proposals and impact reports that demonstrate the difference NYAS makes to vulnerable children, young people and adults.

The role also involves maintaining oversight of fundraising systems, pipelines and reporting, ensuring activity is compliant, well-managed and aligned to fundraising best practice.

About You

We are looking for a skilled fundraising professional with experience securing income from a range of fundraising streams, including trusts and foundations, corporate partnerships, community fundraising and/or individual giving.

You will have excellent written communication skills and experience producing persuasive funding applications, reports and donor communications. You will also have strong organisational skills, the ability to manage multiple priorities and experience supporting or supervising others within a fundraising environment.

You will be confident building relationships with internal and external stakeholders and able to use data and insight to inform fundraising activity and demonstrate impact. Experience using CRM systems and fundraising platforms is essential, alongside a good understanding of fundraising regulations and best practice.

You will demonstrate NYAS’s values of Collaboration, Accountability, Respect and Empowerment in your approach to work and share our commitment to supporting children, young people and adults at risk.

Benefits

NYAS offers a range of benefits to employees, including:

• Agile working arrangements
• 26 days annual leave increasing to 30 days plus bank holidays
• Blue light discount card
• Pension scheme
• Employee Assistance Programme (EAP)
• Learning and development opportunities
• Supportive and values-led culture
• The opportunity to directly contribute to improving the lives of children, young people and adults at risk

How to Apply

To apply for this role, please submit your application via the NYAS website.

Your application should evidence, using specific examples, how your skills and experience meet the criteria set out in the person specification within the job description in the recruitment pack, which is available via our website vacancy page.

Important Information

• Interviews are expected to take place between 1st–3rd July
• We reserve the right to close this vacancy early once a high volume of applications is received
• Proof of eligibility to work in the UK will be required as part of the recruitment process
• References will be taken in line with safeguarding requirements
• NYAS operates robust safeguarding procedures to protect the children, young people and adults at risk we work with.

About NYAS

As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people and adults across England and Wales are fully respected, represented and supported in expressing their views and having their rights upheld.

We work with care-experienced children, young people and adults who are often reliant on statutory services, suffering the negative impact of cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure they receive the services they need and that their voices are heard.

We are an equal opportunities employer and are committed to creating an inclusive environment. NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

NYAS is proud to be a Disability Confident Employer and guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.

Work with us to help change lives.

*PLEASE VISIT NO LIMITS' WEBSITE FOR THE FULL JOB DESCRIPTION AND TO COMPLETE AN APPLICATION FORM. WE ARE UNABLE TO ACCEPT CV'S / EXPRESSIONS OF INTEREST**

About No Limits

No Limits is the leading youth services charity in Southampton, supporting children and young people in the city and across Hampshire.

At No Limits, it is important our staff and volunteers reflect, represent and have experience of the challenges faced by the children and young people we support. We are proud and appreciate our many staff and volunteers who use their own lived experience to support the children and young people they work with.

With this in mind, we are committed to equity, diversity and inclusion in all aspects of our work and organisational culture – and when recruiting, it’s important to us that we continue diversifying our staff and volunteer teams, with children and young people at the centre of everything we do.

When we talk about talent, we value the transferrable skills and experiences you can bring to No Limits, which can be through work (in the same or a different sector), volunteering or personal experiences. To make sure we get the best talent on our team, we are open to and actively encourage applications from all backgrounds and sections of the community, including diverse ethnic backgrounds, LGBTQIA+, disabled and neurodiverse.

If invited to interview, please let us know if we can support you at interview with any reasonable adjustments, such as flexible working, access arrangements or a suitable place to pray.

Your role
We’re looking for a Fundraising Manager to take our individual, community and corporate fundraising to the next level. Building on our existing fundraising and partnerships, you will build and deliver a strategy that maximises income through creative engagement and strong stewardship, ensuring a pipeline of unrestricted income.

The role will be hybrid, with at least 50% of each week to be worked across our two sites in Southampton.

Your key responsibilities will include: 

• Create, deliver and regularly review a fundraising strategy incorporating individual, community and corporate fundraising
• Maintain and build existing community and company partnerships through effective stewardship
• Network and build connections across the city with community groups and companies
• Manage and build No Limits’ individual supporter base, strengthening the supporter journey
• Attend relevant community events to raise awareness and attract donations
• Develop new ideas, campaigns and fundraising activities 
• Work closely with communications colleagues to create and promote fundraising campaigns, increase funds raised through social media and ensure website content is fundraising-focused.
• Review, recommend and manage appropriate CRM software to ensure effective stewardship 
• Support with Trusts and Foundations grant applications and tenders when needed.
• Monitor performance, impact and trends and adapt approaches to maximise income and engagement

Please see the job description on our website for more information.

We are committed to making a difference in the lives of the children and young people we work with, and as such, you must show a willingness to demonstrate commitment to the values and behaviours which flow from the No Limits ethos. Safeguarding and promoting the welfare of children and young people is paramount.

We particularly welcome applicants from diverse backgrounds and those who have had experiences similar to the young people we aim to support. We are committed to creating a diverse environment where people can be their authentic selves, where their experiences and opinions are valued, and we are all open to learning from each other.

As part of our team, you’ll receive a comprehensive induction and access to learning and development opportunities relevant to your role, supporting your ongoing growth. 

You'll have the essentials of:

• Demonstrable experience in a fundraising role, with a track record of delivering results
• Experience developing and implementing successful fundraising strategies or plans
• Proven ability to meet and exceed income targets
• Experience designing and managing effective supporter journeys
• A track record of building and nurturing successful fundraising partnerships
• Creativity and innovation, with the ability to generate fresh ideas to attract and engage donors
• Strong interpersonal skills, with the ability to build positive relationships with internal teams and external stakeholders
• A collaborative approach, thriving in a busy, team-focused environment
• Self-motivated, with the ability to work independently using initiative
• Flexible and adaptable, able to respond to changing priorities
• Strong team player with a proactive and positive attitude
• A genuine commitment to No Limits’ values and mission
• A strong understanding of, and commitment to, equality, diversity, and inclusion
• Willingness to actively engage in ongoing learning and professional development
• Flexibility to work outside standard hours when required to meet organisational needs

Interested..? We'd love to hear from you! 

To apply, please complete an application form from our website and upload using the portal, before the closing date of 9am, Monday 29th June 2026, with an Interview date of either Thursday 9th or Friday 10th July 2026 . 

Being a Disability Confident Employer means we are committed to removing barriers in recruitment and employment. If you require an application form in an alternative format or need any support or adjustments during the recruitment process, please contact us. As we work with vulnerable children and young people, and follow safer recruitment guidelines, we're unable to accept CVs.

In the ‘Your Supporting Statement’ section of the application form, please include how your knowledge, skills and experience meet the ‘About you – knowledge, skills and experience’ section of the role description: link to job description. 

To apply, and for further information, please visit the No Limits Website.

About the role

The Trusts & Statutory Fundraising Manager will play a key role in delivering Sands’ ambitious income growth plans and strengthening long-term philanthropic partnerships that support Sands’ work to save babies’ lives and support bereaved families. 

Reporting to the Senior Philanthropy Manager and sitting within the Partnerships & Philanthropy Team, the role will lead the development and growth of a strategic portfolio of trusts, foundations and statutory funders, securing significant multi-year income and building long-term relationships with supporters and partners. 

This is an exciting opportunity for an experienced and relationship-driven fundraiser to help shape and grow a high-potential area of fundraising at Sands. The postholder will work closely with senior colleagues across research, training, bereavement support and engagement teams to develop compelling funding propositions aligned to Sands’ strategic priorities. 

The role combines strategic planning, relationship management and high-quality bid writing, alongside leadership of the trusts pipeline, stewardship activity, cross-team collaboration and line management of a Trusts Fundraiser. 

The successful candidate will be a strong communicator and strategic thinker with experience securing five and six-figure grants, developing funder relationships and translating complex programmes into compelling, impact-led cases for support. 

Includes line management of one Trusts Fundraiser. 

Main Responsibilities

The overall aims of this role are to: 

• lead and grow Sands’ trusts, foundations and statutory fundraising programme, securing significant multi-year income in support of Sands’ strategic priorities

• build and manage a sustainable pipeline of trust, foundation and statutory prospects, developing long-term relationships and identifying opportunities for growth

• lead the development of Sands' corporate grant and corporate foundation fundraising programme, bringing experience of securing corporate grant funding to establish an expanded area of income growth

• develop compelling, evidence-led funding propositions that translate Sands’ work into clear, engaging and donor-focused cases for support

• collaborate closely with colleagues across Research, Bereavement Support, Training, Communications and Engagement teams to shape strategic funding opportunities

• strengthen organisational understanding of trusts and statutory fundraising, bringing insight, innovation and strategic thinking to funding approaches

• provide supportive line management and development to the Trusts Fundraiser, fostering strong performance and collaboration

• ensure excellent stewardship, compliance, reporting and grant management across all trusts and statutory activity

• contribute to a culture of ambitious, relationship-led and insight-driven fundraising across Partnerships & Philanthropy

Key Responsibilities 

Strategic Management & Income Growth 

• Develop and deliver Sands’ trusts and statutory fundraising strategy, aligned to organisational priorities and long-term income growth ambitions.

• Manage and grow a strategic portfolio of charitable trusts, foundations, lottery and statutory funders, securing five- and six-figure grants and multi-year partnerships.

• Lead trust-funded matched giving appeals (including Big Give), coordinating cross-organisational campaign activity across Philanthropy & Partnerships and Individual Giving teams, while collaborating with Engagement & Communications to develop compelling campaign assets and drive income growth. 

• Lead pipeline development and prospecting activity, identifying new funding opportunities and prioritising prospects with the highest strategic potential.

• Work collaboratively across the organisation to shape compelling propositions and articulate clear, evidence-led cases for support.

• Develop thematic and strategic funding propositions aligned to Sands’ work across research, training, bereavement support, inequalities and systems-change activity.

• Contribute insight and sector knowledge to strengthen organisational understanding of trusts and statutory fundraising opportunities and trends.

• Support the diversification of income through innovative approaches to partnership development, restricted and unrestricted funding, and strategic engagement opportunities.

Trusts, Foundations & Statutory Fundraising 

• Lead the development of high-quality funding applications, proposals, bids and reports for charitable trusts, foundations and statutory bodies.

• Build and maintain strong relationships with existing and prospective funders, ensuring excellent stewardship and long-term engagement.

• Develop tailored cultivation and stewardship plans that strengthen funder relationships and maximise opportunities for renewal and multi-year support, including leading and contributing to cross-charity stewardship initiatives and engagement campaigns involving trust funders, such as donor thankathons, impact events and bespoke recognition activities. 

• Work with internal stakeholders to identify fundable projects and package work into compelling donor-focused narratives and propositions 

• Manage the trusts and statutory funding pipeline, ensuring accurate forecasting, reporting and tracking of opportunities and deadlines.

• Maintain oversight of trust or statutory restricted funding, ensuring compliance with grant conditions and timely reporting on impact and outcomes.

• Represent Sands confidently in meetings, presentations and funder discussions, acting as an ambassador for the organisation and its work. 

Team Management 

• Line manage the Trusts Fundraiser, providing coaching, support, professional development and clear strategic direction.

• Foster a collaborative, supportive and high-performing team culture.

• Conduct regular line management responsibilities including 121s, supervision and performance check-ins, and contribute to annual appraisal and development processes.

• Support knowledge sharing and continuous improvement across the Partnerships & Philanthropy team.

Governance, Insight & Performance 

• Lead forecasting, budgeting and KPI management for trusts and statutory income streams.

• Use CRM systems, fundraising data and prospect research to support strategic decision-making, pipeline management and stewardship planning.

• Ensure compliance with fundraising regulation, GDPR, grant conditions and ethical fundraising standards.

• Develop and maintain robust systems and processes to support efficient grant management, reporting and donor stewardship.

• Monitor sector trends, funding opportunities and emerging areas of interest relevant to Sands’ strategic priorities.

General 

• To undertake other duties as required by the Senior Philanthropy Manager and Head of Partnerships & Philanthropy

• To work flexibly and proactively with other members of the team.

• To maintain confidentiality over personal information relating to staff.

• Abide by all Sands Policies and Procedures.

• Undertake all mandatory training as required.

• Participate in annual appraisal and personal development review.

• The post holder must familiarise themselves with matters relating to Health & Safety Management, as affecting themselves, their department and the organisation as a whole.

• Promote the Sands vision and values at all times. 

Personal Specification: Skills & Experience

Fundraising Expertise 

• Proven track record of securing five- and six-figure grants from charitable trusts, foundations and statutory funders.

• Strong experience developing and managing sustainable fundraising pipelines and securing multi-year funding partnerships.

• Experience identifying corporate foundation prospects and securing funding from corporate foundations. 

• Experience developing compelling, evidence-led and donor-focused cases for support.

• Experience of developing funding applications involving multiple stakeholders and complex programme areas.

• Strong understanding of trusts and statutory fundraising landscapes, trends and opportunities.

Strategic & Relationship Skills 

• Excellent relationship-builder, confident engaging with funders, senior stakeholders, clinicians, researchers and external partners.

• Strong written and verbal communication skills, with the ability to translate complex information into compelling and accessible narratives.

• Strategic thinker with strong judgement, able to identify opportunities and balance long-term relationship building with day-to-day delivery.

• Ability to work collaboratively across teams and influence stakeholders to support fundraising priorities and opportunities.

Management & Operational Capability 

• Experience managing, mentoring or supporting colleagues to achieve strong performance and professional development.

• Strong planning, forecasting, organisational and project management skills.

• Experience using CRM systems and fundraising data to support pipeline management and decision-making.

• Ability to work independently, manage competing priorities and perform effectively within a fast-paced environment.

Personal Specification: Core Competencies 

• Builds collaborative and credible relationships internally and externally, acting with professionalism and integrity.

• Communicates clearly and persuasively, adapting style for different audiences and translating complex information into compelling narratives.

• Demonstrates strategic thinking and sound judgement, balancing ambition with practicality and delivery.

• Uses insight, evidence and data to inform planning, prioritisation and fundraising approaches.

• Demonstrates resilience, adaptability and a solutions-focused mindset when managing competing priorities or challenges.

• Works collaboratively across teams to strengthen organisational impact and supporter experience.

• Demonstrates a commitment to inclusive and equitable fundraising practices aligned to Sands’ values and strategic priorities. 

Executive Director, Customer Services

Cambridge

£102,500 per annum 

This is an exciting opportunity for an accomplished and values-driven leader to join CHS Group (Cambridge Housing Society) as our new Executive Director, Customer Services, following the retirement of the current postholder.

Mission and ambition

CHS Group is an independent charitable housing association and social enterprise serving Cambridge and Cambridgeshire. We provide affordable rented and shared ownership homes, housing with care for older people, supported housing, and a range of community services that help people build stability, independence and opportunity. We currently own and manage over 3,000 homes across the county.

Founded in 1927, our mission to meet the need for affordable homes in and around Cambridge is as relevant and urgent today as it has ever been. As a locally rooted organisation, we combine strong community connections with the ambition to deliver high-quality homes and services that enable people to flourish.

CHS is a well-led, financially strong organisation with the highest governance and viability ratings of G1/V1. We are ambitious for our customers and place them at the heart of everything we do, building on well-established tenant engagement and a strong commitment to listening, learning and improving. With the development of a new Corporate Plan, ongoing digital development, and a clear focus on service excellence, this is an exciting time to join us and lead and shape the next phase of our housing management and customer services, while also overseeing complaints and our small development team.

The person we need

Our new Executive Director will bring:

• A strong track record of strategic leadership in housing management and customer services within a regulated environment, delivering excellent outcomes and building a high-performance, customer-focused culture.
• In-depth expertise in housing legislation, tenancy law, safeguarding, and the regulatory framework for social housing.
• Proven success in improving customer satisfaction, service accessibility, and operational performance through effective use of data, insight, and service design.
• Experience of leading high-quality complaint handling, embedding learning, and using insight to drive service improvement.
• Experience of leading digital and process change that enhances the customer experience and improves organisational effectiveness.
• The ambition, judgement, and partnership skills to evolve services, inspire colleagues, and help deliver our new Corporate Plan.
• Ofqual-regulated level 5 qualification in housing management / foundation degree (or equivalent). 

A credible and collaborative leader, you will bring the communication skills, presence and emotional intelligence to build strong relationships with the Board, colleagues, tenants and partners. You will also demonstrate the integrity, values and personal qualities that reflect CHS’s culture and ways of working.

Deadline for applications:  5pm Sunday, 14th June 2026

Interview dates: Friday, 3rd July 2026

CRM Business Analyst

Permanent. Full Time. Hybrid working (minimum of 2 days per week in the office)

Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, Warrington

Salary: £41,783 per year for Cardiff, Edinburgh, Warrington. £46,666 per year for London (including London allowance)

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Supporter Data Manager, the CRM Business Analyst will drive continuous improvement of the CRM solution through business analysis and automated testing, working collaboratively with the Supporter Data Manager and CRM Technical Lead to optimise efficiency and functionality.

The post-holder will engage with stakeholders and deliver strategic insights into As-Is and To-Be process models, data structures, and interdependencies, translating findings into concise agile requirements that enhance operational effectiveness.

Some of the main responsibilities of the CRM Business Analyst include:

• Proactively identify opportunities to optimise CRM system and articulate proposed solutions to the Supporter Data Manager and wide business users.
• Implement best-practice Business Analysis processes, tools, and methodologies to strengthen capability and drive meaningful change.
• Act as a mentor empowering and upskilling team members, embedding best practice business analysis and fostering a culture of innovation and continuous learning.
• Critically evaluate risks through the requirements gathering process, collaborating with teams to develop effective solutions that ensure project success.
• Ensure the accurate translation of business requirements into actionable specifications, prioritising high-impact initiatives that enhance operational efficiency. • Provide key input and support for the continuous improvement of the Agile development process (SCRUM) by actively engaging in all ceremonies.
• Identify opportunities for how Dynamics365 can enable and improve business processes, ensuring technology solutions align with strategic objectives.
• Ensure Jira tickets are regularly updated to reflect accurate project progress.
• Extract and analyse data from multiple sources, applying SQL and other analytical techniques to inform decision-making. Build, configure, and execute automated test scripts to optimise performance and mitigate risks.
• Analyse and develop reporting requirements, providing key insights that strengthen the organisation’s business intelligence architecture. 

About you

Who we are looking for:

Essential:

• Significant experience or professional qualification in Business Analysis.
• Demonstrable experience as a Business Analyst covering Agile requirements gathering and specification, data modelling and mapping, process re-engineering, and reporting.
• Developed communication skills, both verbal and written.
• Comfortable working with different stakeholder groups.
• Experience of applying industry standard process mapping techniques (e.g. BPMN, UML) to support process re-engineering.
• Experience of configuring and supporting the development of Dynamics365 CRM solutions.
• Experience of using automated testing tools such as EasyRepro.
• Creating end-user acceptance testing scripts, supporting the UAT process. Using SQL to extract data required to undertake analysis and investigation activities.
• Highly developed knowledge of Dynamics365 entity architecture.
• Applying different risk management techniques.
• Highly developed working knowledge of Jira.
• Excellent working knowledge of Microsoft Visio or other process mapping tools.

Desirable:

• Professional qualification in testing and experience of applying different test frameworks.
• Experience of Azure specific application development.
• Experience of writing technical documentation.
• Configuring and managing SharePoint sites.  

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Customer Support Engineer
Hours: Part time, 20 hours per week, Monday – Friday 8am - 12pm (4 hours per day)
Contract: Fixed term role until 31 March 2027
Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford.

We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below.

Role Summary

The main function of the Customer Support Engineer (“CSE”) role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders.

The role exists as the front line of customer technical support for users of Into Film’s online offer, including the educator, club member, and online learning websites.

The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation.

Main Responsibilities:

• Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system (“CRM”)
• Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application
• Participate in rota for answering the main Into Film phone line
• Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by our users
• Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency
• Assist with creation and distribution of support-focused surveys of our users
• Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors
• Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology
• Any other reasonable duties assigned by Into Film.

General Responsibilities:

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.

Person Specification:

Minimum Requirements:

• Excellent customer relationship and service management skills
• Exceptional communication skills (verbal and written)
• Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency
• A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights
• A good understanding of the education market and curriculum (formal and informal)

Desirable:

• Familiarity with the Microsoft Office Suite (Office 365)
• Salesforce case management experience (Service Cloud)
• A love and knowledge of film

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.

We are open to flexible working models wherever the role allows, including working compressed hours.

We also offer a range of staff benefits and perks, including:

• Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year.
• Pension – matched up to 5% of salary (2% above statutory employer contribution).
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
• Enhanced parental/paternity/shared parental leave.
• Interest-free non-essential study loans.
• Interest-free bike/scooter/travelcard loan.
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
• Wisdom health insurance cover – non-contributory (apart from employee tax contribution).
• BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

Closing: 10:00am, Tuesday 30th June 2026 (BST)
Interviews will be held between 14th and 15th July 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

This role is responsible for overseeing all People systems, payroll, and  Payroll administration activity, ensuring services are accurate, compliant, user-focused, and provide value for money.  You will play a key role in enabling the organisation to be both people-powered and values-led, while driving operational excellence and continuous improvement.

Leadership & Collaboration

• Work collaboratively across the People Team to deliver an ambitious programme of work.
• Lead and manage the People Systems and Payroll team, providing coaching, direction, and development.
• Act as a role model and ambassador, delivering high-quality service to stakeholders.

Payroll & Compliance

• Manage the end-to-end payroll process, ensuring accuracy and timely delivery.
• Submit EPS, FPS, HMRC returns, and complete all year-end payroll activities.
• Ensure compliance with UK payroll legislation and HMRC requirements.
• Oversee payroll data accuracy, including starters, leavers, and contractual changes.
• Lead on payroll reporting, including gross-to-net, variance analysis, and executive sign-off.

Systems & Process Management

• Manage and optimise People systems (including IRIS Cascade and other platforms).
• Drive continuous improvement to maximise self-service and operational efficiency.
• Identify opportunities to streamline data flows across systems.
• Configure systems and workflows in line with policy, legislation, and best practice.

Reporting & Insights

• Lead on the development of People and payroll KPIs, dashboards, and management information.
• Provide data-driven insights to support decision-making and workforce planning.
• Deliver reporting across key People areas such as recruitment, EDI, and learning.

Governance & Stakeholder Management

• Work closely with Finance to ensure audit compliance and accurate accounting.
• Manage relationships with payroll, benefits, and system providers.
• Oversee pension scheme administration.
• Support Data Subject Access Requests (DSARs) in partnership with the Data team.
• Ensure adherence to safeguarding, data protection, and health & safety policies.

Projects & Improvement

• Lead the annual pay review and support pay benchmarking activity.
• Contribute systems expertise to People-related projects and initiatives.

If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.

The deadline for applying for this role is: Sunday 21st June  - Midnight. 

1st  interviews will take place on: week commencing 6th July - via Teams .

2nd interviews will take place on:  week commencing 13th July - via Teams. 

If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us.