Customer jobs in london
You’re passionate about supporting volunteers and creating a positive experience for those who give their time to make a difference. You thrive in a role that brings people together and ensures they are set up for success.
As Operations Volunteering Experience Coordinator, you’ll play a key role in ensuring that volunteers in operations-based roles feel valued, prepared, and supported throughout their journey. Working closely with internal teams, you’ll coordinate recruitment, training, and engagement efforts that enhance the volunteer experience and contribute to the smooth running of essential services.
You’ll oversee the flow of volunteers into operations-based roles, ensuring they are matched effectively to support Guide Dogs’ canine, children, and adult services. Working in collaboration with service and volunteering colleagues, you’ll support planning and resource allocation to ensure volunteer programmes align with national and local needs.
By ensuring volunteers receive comprehensive training and induction, you’ll help them build confidence in their roles. You’ll coordinate face-to-face and virtual induction sessions, facilitate ongoing training opportunities, and provide regular communication to ensure volunteers remain engaged and informed.
A key part of your role will involve monitoring and evaluating the volunteer journey, gathering feedback and insights to improve processes and experiences. You’ll manage volunteer data and compliance, ensuring records are accurate and up to date. Additionally, you’ll support the recognition and celebration of volunteers, helping to coordinate award events and initiatives that highlight the incredible contributions of those who give their time.
To excel in this role, you’ll have experience managing and supporting volunteers, ensuring they have a positive and rewarding experience. You’ll be confident in advising on best practices and processes, with the ability to build strong relationships across different teams. You'll need to be adaptable, self-motivated, and comfortable working both independently and as part of a wider team, using technology to stay connected.
Experience with volunteer management systems, CRM databases (such as Salesforce), and Microsoft Office will be beneficial. A strong understanding of GDPR, safeguarding principles, and best practices in equality, diversity, and inclusion is also essential.
Strong organisation and communication skills will be key, as well as the ability to problem-solve and handle enquiries efficiently. Whether facilitating training, providing advice, or coordinating new volunteer initiatives, you’ll bring a solutions-focused approach to ensure volunteers feel engaged, valued, and equipped for success.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.
This role will be based from our Reading site a minimum of 3-days per week with the remainder of the week working from home, there will be an occasional requirement to travel to our Cardiff site. This is a full time position working 35 hours per week, Monday to Friday.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
About Us
Further details on the full role are attached below. When you are ready to apply, submit an online application form via our careers website.
If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page.
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
Registered Charity
More than 1000
The client requests no contact from agencies or media sales.
Thank you!
PCS is looking to appoint a Technology Services Officer to the Technology Services Team.
The post will support the Technology Services Managers to create a skilled and effective team providing development, technical support and training to staff and other users in all aspects of digital and ITT services.
You will have a qualification in or experience of working with digital platforms or customer relationship management systems. All postholders will need training to acquire the ADX Administrative Essentials for New Admins in Lightning Experience certification, if not already held.
Salary and Location
- Band 3, London Spine points 33-29 or Regional Spine points 37-33
- Starting salary: London £43,715 p.a. rising to £48,846 p.a. in annual increments or Regional £39,403 rising to £43,715 p.a. in annual increments
- PCS Clapham or Regional PCS Office
Successful candidates for the Technology Services Officer will be able to demonstrate:
- Knowledge of customer relationship management systems, specifically Salesforce
- Experience in contributing to a project, using structured project management systems and processes
- The ability to identify technical problems and resolve them efficiently within set timeframes
- Providing technical support for helpdesk queries
- Planning and delivering training
The main duties of the Technology Services Officer role include:
- Assisting in preparing reports on system performance highlighting potential risks or malfunctions
- Assisting in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
- Working as part of the Technology Services team on the database and integration, automation and change projects
- Working with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members
Closing date: at 12 midday on Tuesday 15 July 2025
Interviews will be held by Zoom: Thursday 31 July 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: TECHNOLOGY SERVICES OFFICER
Ref: 0425
Grade: Band 3, London/Region
Salary:
London Spine points 33-29
London Starting salary £43,715 p.a. rising to £48,846 p.a.
Regional Spine points 37- 33
Regional Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: London or Region
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the department/unit, in line with PCS policy and our ethos as an organising union.
Responsible to: Technology Services Manager
Responsible for: Staff in Bands 1 and 2 (where appropriate)
Contacts
External:
Contractors, suppliers, and service providers, PCS Union Representatives, Members, Government Departments, Employees of other trade unions, TUC, Employers, legal and other professional
Internal:
Service users, staff, senior lay officers, senior full-time officers
Main duties and responsibilities
1. Systems Management General
- Assist the line manager by monitoring development initiatives and ensuring work completed meets the requirements within the given time frame. Report to line manager as appropriate
- Assist in preparing reports for line manager on system performance highlighting potential risks or malfunctions
- Assist in ensuring commissioned and installed new applications and customised existing applications are fit for purpose
- Support line manager by making as appropriate where new systems are designed that could be applicable to the wider union
- Assist in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
- Work as part of the Technology Services team on the database and integration, automation and change projects
- Assist the Technology Services team in development to deliver high quality digital solutions
- Ensure that the views of users are reflected throughout the development and delivery of digital applications
- Explore and recommend new digital applications and developments to the Technology Services team based on best practice and user feedback
- Ensure a high standard of accessibility and usability across our platforms at all times
- Contribute to project-based work, using structured project management systems and processes
- Work with colleagues across PCS to deliver change through the Technology Services teams work
- Work with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members
- Respond to data integrity issues reported to the Technology Services team and create solutions to those issues
- Participate in the review and installation of managed packages on the digital platform
- Support the Technology Services manager where required to ensure sufficient maintenance and security of the Salesforce platform
- Document any changes made to the digital platform through both maintenance of existing functions and development of new applications
- Continuously review the efficiency of PCSs digital platforms
- Monitor the departments compliance with legal issues such as accessibility, copyright, and data protection
- Communicate recent additions/changes to staff and members
- Support the process of providing suitable equipment, software and reasonable adjustments arising from DSE risk assessments and other identified needs
2. Systems Management Digital
- Comply with maintaining database results through the set protocols and standards and controls for data processing
- Monitoring database efficiency through the reporting and analysis tools
- Support line manager with preparations for database expansion by studying plans and requirements
- Assist line manager to coordinate, design, programme and create complex query definitions to extract accurate data
- Support the continued development and implementation of Salesforce by working with line manager and external contractors
- Support the upgrading of software by assessing transaction processing and database production options
- Maintain database performance by troubleshooting problems using internal or external resources
- Assist in the security of database by developing policies, procedures, and controls with the data protection officer
- Assist in training others in how to input and extract data
- Ensure the requirements of users are established, monitoring user access and security
- Communicate regularly with technical, applications and operational staff to ensure database integrity and security
- Assist with writing database documentation, including data standards, procedures and definitions for the data dictionary (Meta data)
- Deal with reporting fault mechanism within Salesforce
3. Systems Management Networks and Infrastructure
- Assist with the development and make best use of ITT office systems including ensuring staff are appropriately trained, regularly reviewing existing systems, and ensuring consistency and organisational best practice across systems and procedures and their practical application, including helpdesk and technical support where appropriate
- Assist with implementing an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating, and reconciling information, checking allocations, preparing reports, and highlighting budget over- and under-spends
- Support the statistical systems to produce reports and analyse information i.e. budget reports, room bookings, and video conference/zoom usage statistics
- Assist with liaising with software and hardware suppliers, and other key contacts on resolving issues, providing advice, etc.
4. Training and support
- Train staff members and lay officers in the use of PCSs analytical tools
- Develop good working relationships with colleagues
- Provide ongoing support and advice to staff and other members of the Technology Services team
- Draft guidance and advise PCS staff and other contributors about Technology strategies relevant to their specific needs
- To proactively develop Technology skills through training courses, and using on-line resources
5. People Management (where appropriate)
- Manage work allocation and workflow, future planning and support for team/line manager
- Motivate and manage individuals and the team as a whole to provide a high standard of service
- Check work standards and maintain consistent quality of delegated tasks
- Seek to continuously improve the effectiveness and efficiency of the team
- Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
- Proactively promote diversity issues in line with the wider PCS approach
- Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
- Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
- Deputise for line manager when required
6. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
7. General
- At all times implement and promote the PCSs Equal Opportunities Policy and adhere to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: TECHNOLOGY SERVICES OFFICER
Ref: 0425
Date: July 2025
Location: London/Region
ESSENTIAL FACTORS
QUALIFICATIONS
- Qualification in or experience of working with digital platforms or customer relationship management systems, specifically Salesforce
EXPERIENCE
- Providing support and advice to colleagues
- Experience of applying usability and accessibility best practice
- Planning and delivering training
TRAINING
(including continuous professional development)
- Evidence of ongoing training and personal development
- Willingness to undertake further learning and development, specifically the ADX201 Administrative Essentials for New Admins in Lightning Experience certification
- Commitment to undertake job-related training
- Commitment to participation in the appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Customer relationship management systems, specifically Salesforce
- Databases
- Agile Project Management
- Digital application coding or configuration management
- User centred design and current usability testing procedures
- Knowledge and understanding of trade unions and work of the public sector
SKILLS
- Design and implementation of work processes
- High standard of communication skills
- High level of problem solving, analytical and collaborative skills
- Attention to detail and systematic working
- Ability to work using own initiative
- Excellent project management skills
OTHER
- Commitment to the application of equal opportunities policies and practices at work
- Willing to work outside normal office hours and location
- Attend Annual Delegate Conference as required
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our client is a leading national membership network that supports healthcare providers across the UK, from acute and primary care to mental health and diagnostics. Through advocacy, insight, and collaboration, they help ensure high-quality care for both NHS and private patients.
As Membership & Administration Officer, you’ll be at the heart of the member services team, helping members feel welcomed, supported, and connected throughout their journey.
About the role
This is a pivotal frontline role supporting over 100 members and commercial partners. You will be the friendly and professional first point of contact, managing queries, maintaining accurate CRM data, onboarding new members, and ensuring excellent service delivery.
You’ll also contribute to insight projects such as engagement surveys, reporting, and CRM improvements, helping to deepen the organisation’s understanding of its membership and inform future service development.
This isn’t just a back-office admin role, it’s about delivering a proactive, people-first experience where members feel seen, supported, and truly valued.
What we’re looking for
You will thrive in this role if you’re passionate about people, service, and operational excellence. We’re open to candidates from a range of sectors, particularly those with a proven track record of delivering exceptional customer or member experiences.
We’re looking for someone who can bring:
-
Strong interpersonal skills, warm, confident, and professional with internal and external stakeholders
-
Experience using CRM systems (ideally HubSpot) to manage data, generate reports, and support communication
-
Excellent attention to detail and strong organisational skills
-
A proactive, solutions-focused approach with the ability to manage multiple priorities
-
Experience in membership, customer service, or stakeholder-facing admin roles
-
Familiarity with Canva or email marketing platforms, such as Mailchimp, is a bonus but not essential.
Why join?
You will join a small, passionate, and collaborative team working on key national healthcare issues. You will have the opportunity to shape member engagement, contribute to digital and service innovation, and work with purpose every day. Hybrid (2 days/week in Central London office)
We are committed to a fair and inclusive recruitment process. If you require any support or adjustments at any stage, please let us know.
Thank you!
PROFESSIONAL STANDARDS ASSISTANT
Salary - £22,500-£23,000 per annum
Hours of work: This is a full-time post (35 hours per week).
Location: Hybrid – working from home, with at least 1 day a month working from our office in Bracknell, Berkshire.
We’re looking for an enthusiastic and organised individual to join our team. In this role you will work closely with the Head of Professional Standards to deliver the BDA’s specialised services in a professional and efficient manner, working collaboratively and proactively with all stakeholders to make a positive contribution to our ambitious and caring organisation.
Key responsibilities include:
- Responding to queries and process assessment and membership requests promptly and professionally.
- Supporting the coordination and administration of assessments, accreditations, and memberships.
- Liaising with assessors, peer reviewers, and corporate clients, including upselling where appropriate.
- Maintaining accurate records across CRM and SharePoint, ensuring compliance with GDPR.
- Assisting with invoicing, reporting, and other finance-related admin tasks.
- Gathering and collating feedback to support service improvement.
This role would suit someone who has excellent administration and communication skills, who has a strong attention to detail.
Please view the job description for further information.
Why join us?
At the BDA, we are passionate about making the world more inclusive for people with dyslexia. You’ll join a friendly, supportive team where your work makes a real impact, and you’ll be contributing to lasting change.
Closing date – 15 July 2025. Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Registered Charity
21 - 50
To change society by removing barriers so that everyone with dyslexia can reach their full potential in education, in employment and in life.
The client requests no contact from agencies or media sales.
Thank you!
Vacancy type: Permanent, part time
Location: Farnborough Store
Salary: £12.21 per hour
Hours per week: This is a variable hours role
Closing date: 18th July. We are reviewing applications as they are received, so we encourage you to apply early.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.
Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.
As a Retail Assistant, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.
You will be responsible for:
Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.
Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss.
Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines.
In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.
Key Criteria:
Previous retail experience, preferably in fashion/clothing.
Experience of cash handling and financial management procedures (including completion of sales records).
Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion,
Ability to work well both independently and as part of a team.
Good organisational skills and the ability to prioritise workload, balancing competing demands.
Understanding of health and safety procedures in a retail environment.
Experience in managing and motivating volunteers is desirable.
Application Process
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.
Benefits you'll love:
35 hour working week
25 days annual leave (exclusive of Bank Holidays)
Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
Loan schemes for bikes; computers and season tickets
Continuous professional development opportunities
Industry-leading training programmes
Wellbeing and Employee Assistance Programmes
Enhanced bereavement, family friendly and sickness benefits
Access to Blue Light Card membership
Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.
Thank you!
Money Ready envisions a financially fluent population. We teach practical money management skills through impactful financial education programmes - from budgeting and saving to investing.
The Finance Assistant will support the Senior Finance Manager and Finance and Operations Director. They will be responsible for all aspects of sale, purchase and nominal ledger, credit control, payments and various reconciliations. General management account duties will also be required
Key Responsibilities
- Maintain the shared inbox and respond to queries to internal and external contacts in a timely and courteous manner.
- Log purchase invoices into the finance system and request authorisation from budget holders, ensuring that documentation is complete and correct.
- Issue all sales invoices and maintain funders invoicing schedule.
- Request and reconcile supplier statements.
- Ensure finance policies are followed for the set-up of new customers and suppliers.
- Support internal team with expense reimbursements, including maintaining the expenses software and relevant reconciliations. Follow up on missing documentation or evidence of non-compliance.
- Prepare weekly payment runs and issue remittance advices.
- Issue statements to customers and regular credit control activities.
- Check ledgers for missing costs. Identify and resolve missing costs or discrepancies in ledgers.
- Complete reconciliations to ensure payments are allocated and accounted for correctly.
- Reconciliations between the Salesforce and accounting system Assist with month-end and other management accounts functions.
- Support the finance team with other ad-hoc tasks, such as posting journals, payroll and annual audit.
Working across Money Ready
- Work with colleagues across the country as we continue to develop and grow the organisation.
- Contribute to areas of the organisation that are ‘outside’ your immediate focus, acting as trusted counsel to those in roles or teams that are different to yours.
- Embed yourself into the organisation, recognising that our strategy and business plan are yours to deliver and that our culture is shaped with you and by you.
Experience
- Proven experience in a finance or accounting role in a not-for profit organisation.
- Experience of maintaining records, finance and administrative systems.
- Experience in charity accounting principles.
- Experience of coding purchase invoices and requesting authorisation from signatories.
Skills and abilities
- High attention to detail and numerical accuracy.
- Excellent verbal and written skills.
- Ability to work as part of a team.
- Ability and interest in learning new skills.
- Ability to work in a confidential manner.
- Good team player but self-motivated and able to work independently.
- Commitment to openness, honesty, inclusiveness and high standards.
- Willingness to learn and adapt to changing systems and processes.
- Well organised, efficient, proactive and able to meet deadlines.
- Flexible hands-on approach.
Knowledge
- Experience of using Microsoft Office, specifically Excel & Word.
- Experience of working with third parties e.g. suppliers.
- An understanding of financial ledgers, control accounts and reconciliations.
- Ability to interpret financial data.
Working Conditions: Limited travel will be required for attending meetings or events within the UK. Flexibility in working hours may occasionally be needed to meet the demands of the role. Money Ready is committed to equality, effective diversity management, and fostering an inclusive workplace culture
Please submit a CV and supporting statement (max. 2 pages) that outlines how you meet the criteria for the role and your interest in Money Ready. Applications without supporting statements may not be shortlisted.
This job description is subject to regular review and may evolve to meet the needs of Money Ready, ensuring ongoing alignment with the organisation’s objectives and compliance with relevant legislation. Please also note, this post is subject to satisfactory references, one of which must be from your current or most recent employer, DBS/equivalent checks and the right to work in the UK.
Registered Charity
51 - 100
We bring the language of finance to life so that everyone can navigate their money with confidence, no matter where they start.
Thank you!
Operations Support Coordinator
Team: Operations Support
Hours: 4 days (30 hours) per week (hours/days by agreement)
Location: Hybrid – minimum 1 day per week in our Holborn, London office. The rest of the week can be worked remotely
Report to: Operations Support Team Manager
Starting salary: £23,809.50 pro-rata
Application Closing Date: 20/07/2025 (23:59)
Interview date: 30 July 2025 – in-person at our Holborn, London office.
Starting date: ASAP
Contract: permanent
About GoodGym:
GoodGym is a multi-award winning social enterprise that connects exercise with volunteering. Across 65 cities and boroughs its members run to help isolated older people and community projects. It’s shown to reduce isolation, improve community cohesion and to improve wellbeing for all involved. It is frequently cited as a leading social innovation by the government, mainstream press and leading think tanks. GoodGym’s impact and activity continues to grow and this role is crucial in enabling GoodGym's sustainable future. For more information, please visit www.goodgym. org
Job Purpose
As part of GoodGym's Operations Support Team, you will play a key role in coordinating volunteers to provide practical and social support for older people across the UK.
The crucial part of this role will involve supporting volunteers and beneficiaries throughout processing and confirming mission requests for practical tasks and monitoring and supporting befriending pairings.
You will also work as part of project teams making changes to improve our processes. And you will collaborate with and support colleagues across the organisation.
The ideal candidate will have experience in digital administration, working with volunteers and vulnerable people, and should be comfortable working on different projects simultaneously.
Responsibilities
Primary Responsibilities
Office Management
- Providing phone and email support to our members, referrers and beneficiaries
Volunteer Support
- Acting as the first point of contact for volunteers, whether over email or over the phone; supporting them on either social visits or missions, troubleshooting and resolving issues where necessary, maintaining complete volunteer records and reporting to the Operations Support Team Manager if any safeguarding issues/allegations are made in line with GoodGym’s Safeguarding Policy
- Providing administrative support for missions, including but not limited to: communicating with referral partners, screening and listing missions on the GoodGym website, confirming missions with beneficiaries on the phone and ensuring best safeguarding practices are upheld
- Supporting volunteers through the process of DBS applications, checking references and making judgement calls on volunteers’ suitability for the volunteer role
- Supporting, in a respectful and trusting manner, a long-standing team of operations support volunteers who work with us
Relationship Management
- Communicating with potential and existing referral partners over the phone and via email, answering questions about GoodGym and providing technical support as and when necessary
Other Responsibilities
- Contributing to the development of the Operations Support Team and respective processes and policies
- Working collaboratively with other internal departments
Person Specification
Knowledge
- An understanding of the needs of older people and volunteers
- Awareness of services available to older people (desirable)
Skills and abilities
- Excellent verbal communication skills, particularly over the phone
- Excellent written communication skills
- Excellent organisational and multitasking skills and ability to prioritise workload
- Excellent attention to detail and problem-solving skills
- Ability to collaborate with team colleagues
- Ability to work with minimum supervision and under own initiative
- Ability to provide information, advice and assistance appropriately, to volunteers and older people who use GoodGym’s services
- Empathetic and able to build supportive relationships with people from a variety of backgrounds
- Proficient with Google Workspace, Google Drive, and able to pick up new systems quickly
- Comfortable using multiple online programs simultaneously
Experience
- Experience of volunteering
- Experience of working with and managing confidential information
- Experience of working with or supervising volunteers (desirable)
- Experience of dealing with a busy or shared inbox (desirable)
- Experience managing relationships with a variety of internal and external stakeholders (desirable)
- Experience of DBS check process (desirable)
- Knowledge of safeguarding in relation to the protection of vulnerable adults (desirable)
Why join us?
- Be part of our important mission to bring communities together and reduce loneliness and isolation.
- GoodGym is a scalable approach to tackling major social issues and you’ll play a key role in it
- Friendly, positive and supportive team with a genuine purpose
- Growing organisation with national reach at a pivotal point of change
- 25 days holiday + bank holidays
- Central London location;7th Floor, 33 Holborn London, EC1N 2HT,
- Flexible working- minimum 1 day per week in our London office in the Holborn area
- Regular in person socials over the year
How to apply:
We use an application form to ensure that our recruitment process is fair; it allows us to look at all applications in the same format and to remove fields that might lead to bias when we are reviewing applications.
If you have questions before applying, you can email our Operations Support Team Manager
via missioncontrol@goodgym. org
We are looking for the best people to help us provide support to millions of people affected by loneliness in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, sex, gender identity, disability, age, nationality, religious or philosophical belief, age, sexual orientation, educational attainment, family status, trade union activity or any other factor. We see diversity as strength and want everyone to be able to be their whole selves at work.
We have a code of conduct in place, and are committed to creating a culture where everyone feels safe and respected.
The information collected during our recruitment process is only used for monitoring purposes to assist us in analysing the profile and make up of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, we can check we are complying with the Equality Act 2010 and with our own Equality Opportunities and Diversity policy.
Thank you!
We're looking for a proactive, organised and customer-focused Talent Partner to join our Human Resources team located at our Head Office in Islington.
£29,784.50 per annum, working 35 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
- Cycle to work scheme
- Employee Assistance Programme for 24-7 confidential support
- Online wellbeing resources
- A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
- Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
This role supports the organisation in providing a customer-focused, accurate and proactive administration service across Recruitment, HR and Learning and Development. You'll work closely with the team to streamline and improve processes, and ensure efficient service delivery.
This is a fixed term contract from 26th August 2025 to 1st April 2026.
The starting salary for this role is £29,784.51, increasing to £30,784.51 after successfully passing the probation period.
This is a hybrid role with a minimum two days working in the office.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
For a full job description, please visit our website.
About you:
- Organised, responsive, and customer focused
- Strong communicator with a collaborative mindset
- Detail-oriented, adaptable, and resilient under pressure
- Team Player who shares workload and learning with the team and builds a positive team culture
- Decisive and able to prioritise and manage multiple tasks
- Keen interest in HR and L&D career development
What you'll bring:
Essential:
- Experience in recruitment or Learning and Development environments
- Strong administrative and IT skills and experience
- Confident in delivering training and attending recruitment events
- Excellent communication and customer service
Desirable:
- Familiarity with iTrent and Learning Pool
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
Are you ready to lead the technology that helps transform young lives? As our Application Support Manager, you’ll play a crucial role in ensuring the systems we rely on every day are effective, efficient, and empowering. You’ll be at the heart of our mission—enabling our teams to do what they do best: support young people into work, education, or training.
In this role, you’ll lead and develop a skilled Application Support team, providing oversight of our business-critical platforms. You’ll define team objectives aligned with wider organisational goals, oversee incidents and service requests, manage system upgrades and enhancements, and collaborate with colleagues across development, architecture, and third-party suppliers to drive continuous improvement. Your ability to manage multiple priorities, lead with empathy, and drive system performance will be key to our success.
We’re looking for someone with strong leadership experience in application support, who brings a deep understanding of IT service management principles like ITIL. Your problem-solving skills, clear communication, and ability to build effective relationships with internal stakeholders and external vendors will be vital. Familiarity with CRM, ERP, or HRIS systems, as well as tools like ServiceNow, will help you hit the ground running. Experience within the charity sector is a bonus, but we’re more interested in your potential, your purpose, and your desire to make a difference.
The young people we support rely on our teams, and those teams rely on technology that works. Your leadership will ensure they have the tools they need, when they need them, so they can focus on helping young people reach their potential.
If you’re looking for more than just a job and if you want your tech skills to create real social change, we want to hear from you. Even if you don’t tick every box, your drive and purpose could make you the perfect fit.
Registered Charity
More than 1000
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Thank you!
Casework Administrator
Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment?
The ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you… then apply today!
Position: Casework Administrator
Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation)
Hours: Full time (open to part time and job share)
Salary: Starting from £28,831
Contract: Permanent
Closing Date: 10:00am, 21st Jul 2025
About the Role
Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders.
You will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills.
You will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receive all the information they need.
The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.
Full details of the job and person specification can be found once you click to apply.
About You
You will have good analytical skills and be able to work in a professional environment that values confidentiality and integrity. Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling is beneficial for this role.
The charity values diverse backgrounds, life experiences and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.
Qualifications
Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.
You may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Administration, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
A little bit about the role
Please note this advert is expected to close on Monday 14th July at 5pm. However, we may close earlier or later depending on the success of applications
The Recruitment team is responsible for sourcing, selecting and hiring for 500 places for Approach Social Work (previously known as the Frontline programme) in local authorities across England.
You will be joining us at our busiest time, and will have day to day logistical and administration responsibilities with focus on supporting applicants through the selection stages of our programme, Approach Social Work.
You will work with the Selection team and share responsibilities between other Selection Coordinators to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout. This role would suit someone who has had some experience interacting with customers, for example in admin support, retail, hospitality, customer service, or similar.
Please note that ‘Administrator’ is the title we use for advertising. Internally, administrators are known as ‘Coordinators’ so this role’s full title is Selection Coordinator.
Some key responsibilities include:
- Coordinating virtual assessment centres; manage scheduling, liaising with assessors and stakeholders, troubleshooting minor technical issues with the platform, and overseeing the smooth running of the day.
- Managing the logistics involved in planning and delivering over 40 assessment centre days (e.g. responding to candidate queries, monitoring candidate sign up, scheduling assessors).
- Tracking and monitoring candidate information using our online customer relationship management system, virtual assessment platform and Microsoft Excel using careful attention to detail.
Please review the job pack for full list of responsibilities.
A little bit about you
We welcome applicants with some experience in customer service, administration, or logistics coordination. We’re looking for someone who is detail-oriented and excels at managing multiple tasks and priorities. The ideal candidate will be a strong communicator who can support candidates through the selection process, troubleshoot technical issues, and ensure smooth operations at assessment centers.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
Important information
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.
Please let us know how we can make the recruitment process more accessible for you by emailing the People team (please see job pack for contact details).
We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
Visa sponsorship is not guaranteed.
Registered Charity
101 - 500
To make life better for children at risk of harm, by improving the services that support them.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Shop Manager
Working Pattern: 5 out of 7 days per week to be agreed with successful candidate
SALARY: £15.12 per hour
CONTRACT: Fixed until October 2026. Possibility to extend depending on lease and successful turnover
Bring your retail know-how and leadership skills to a role that makes a difference.
We’re looking for a dedicated Store Manager to take the lead in overseeing the daily operations of our brand new shop in Leyton — driving sales, inspiring a positive customer experience, and ultimately helping to fund vital support services for older people in Waltham Forest.
In this role, you’ll be at the heart of the store, guiding a fantastic team of staff and volunteers. You’ll play a key role in their development, offering clear leadership, hands-on training, and day-to-day support to help everyone thrive.
If you're an experienced retail manager with strong people skills and a desire to use your talents for a cause that really matters, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based in our Philanthropy Team in Fundraising, the postholder works with our clinical, estates and governance teams creating compelling proposals to secure mostly restricted income. If you have great digital competence, including the use of AI to summarise information, are an excellent storymaker able to understand an audience, quickly synthesize information and pitch in writing for success, or an early-career fundraiser ready to develop, in this role you will make a difference and work as part of a creative successful team. Understanding how to keep our ask fresh and steward these relationships is key. You will inherit a portfolio of trust and grant funders who have committed support over the long term and a portfolio that delivers at least £180k in income each year. You will work with colleagues on well-established campaigns like The Big Give and support experienced volunteers who handle small grants. This role has space for innovation to secure new funders and uplift existing contributions.
Rasing Funds:
· Ensure an inclusive, engaging and best-in-class experience for Trusts and grant makers
· Manage an annual rolling programme of applications and multi-year funding reporting requirements.
· Deliver medium, large and complex bids for unrestricted and restricted income to ensure success to an income level of at least £150k to fund initiatives including for example: direct delivery of care, volunteering initiatives, new routes into work for protected groups, equipment and capital projects.
· Robust and regular research of funding opportunities, new trusts, and wider horizon scanning to identify a broad base of opportunity to refresh and renew the pipeline of prospective funders
· Steward existing trust donors, finding opportunities to cultivate and grow the relationship.
· Be a visible accessible presence across the hospice, encouraging colleagues to share and develop their own ideas to raise funds that you and/or trust and grant volunteers can take forward and or support the team generating the ideas to do so.
· Attend our Clinical Assets Meetings and restricted funding meetings
· Generate social media posts consistent with Hospice content standards and GDPR and hard and soft copy information to inform and promote the impact of supporters, this includes video/reel thankyou messages.
Communication
· Prepare and submit high-quality, tailored grant applications to secure funding for specific projects and core activities
· Maintain and develop relationships with existing trust and foundation donors
· Be the first point of contact for trust and grant funders and supporters and, for colleagues internally who have questions/queries or have an interest in this area of funding
· Manage a pipeline of prospective funders, ensuring timely follow-up and tracking of application statuses
· Help to create and deliver moments of stewardship that are personal to each funder, show the impact of their support and inspire them when they can, to have an on-going relationship with the charity.
· Be volunteer team leader recruiting volunteers to support your role, ensuing they are inducted and supported. As the wider team help ensure all volunteers feel supported when their respective team leader is away.
· Identify opportunities to collaborate with colleagues across the Hospice to maximum benefit for the charity.
· Be an outstanding advocate for the Charity and represent the Charity at functions and events, in line with the values of the organisation, to promote the objectives of the Charity
Digital/Business Administration
· Provide routine and regular reporting on progress, advising on risk/mitigation to ensure the annual target is met
· Enter and update donor information on the CRM ensuring compliance with the GDPR and Data Protection Act.
· Ensure CRM (Donify) records and preference information is up to date and accurate at all times, including recording interactions with supporters
· Ensure all word documents are securely saved and accessible to colleagues on Sharepoint.
· Ensure you comply with all aspects of statutory and mandatory training for your role and through your individual performance deliver on jointly agreed objectives and goals that help to deliver the business of the charity.
Key Accountabilities, Responsibilities & Tasks
Departmental & Role Specifics
· Embrace and embody our Hospice values
· A collaborative open and transparent approach to working with others
· Deliver successful bids for unrestricted and restricted income to targe twith plans for growth
· Robust and regular research of funding opportunities, new trusts, and wider horizon scanning to identify a broad base of opportunity to refresh and renew the pipeline of prospective funders
· Steward existing trust funders, finding opportunities to cultivate and grow the relationship.
· Be a visible accessible presence across the hospice, encouraging colleagues to share and develop their own ideas that you and/or trust and grant volunteers can take forward and or support the team generating the ideas to do so in grant applications
· Happy in a fast-paced environment, with proven ability to plan and complete work to deadlines and managing conflicting priorities
Qualifications, Skills, Experience, Knowledge & Approach
· Educated to degree standard or equivalent
· Written fluency able to match bid requirements with succinct well evidenced phrasing
· Two years relevant experience with transferable skills
· Excellent digital skills with experience in using AI to synthesize information
· A successful track record in securing grant funding or meeting sales targets
· Good interpersonal skills able to inspire confidence and trust
· Well-developed insight into your own strengths and areas for development
· Enjoys working with people from a wide range of communities and contexts
· The ability to build rapport quickly and mutually beneficial long term relationships
· Experience of working to income targets and working proactively to take corrective action
· Experience is using donify (or another CRM), business software, social media and databases
· Experience of working with volunteers (desirable).
Communication
· Confidently present the key messages of The Hospice of St Francis,
· Generate social media posts consistent with Hospice branding and content standards and GDPR and hard and soft copy information to inform and promote the impact and generosity of supporters, this includes video/reel thankyou messages from the CEO and Chair
· Emotionally resilient, empathic, curious, diplomatic and people-focused.
· A consistently high level of supporter care (or customer service) with proven ability in continually improving the supporter (customer) experience.
Registered Charity
101 - 500
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Leukaemia UK – Our Charity
We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through finding and funding life-changing research and campaigning for change.
Despite progress in recent decades, someone in the UK is diagnosed with a blood cancer every 16 minutes and survival rates are among some of the worst of any cancer. And the physical and psychological impact can be lifelong.
Our current 5 year strategy outlines our plan to increase our investment into ground-breaking world class research and policy development focused on improving access to kinder, more effective diagnosis, treatment and care for leukaemia and other blood cancers. To do this, we have embarked on a period of significant growth, investing strategically to grow our income, profile, influence, and engagement and impact.
We are seeking an experienced, driven and passionate Head of Public Fundraising to lead the mass fundraising team to achieve sustainable income growth over the coming years. We are looking for someone with energy and ambition, who can demonstrate strategic leadership to maximise fundraising opportunities across Community, Challenge Events, Regular Giving, Legacy and In Memory audiences, to grow our supporter networks and optimise supporter engagement and experience. The remit of this role also extends to include oversight of our CRM Database Manager and Supporter Care.
Team
We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do. We are all focused on “keeping it real” with pragmatic, practical solutions, as well as ensuring that our charity maximises voluntary income to invest in invest in more life-changing research, so that we can continue to have impact for those with a leukaemia diagnosis.
From us you can expect all the laughter you can handle, as well as great challenge and support. We are all about delivering exceptional supporter experience and making a real difference to people’s lives.
You will be part of an ambitious fundraising team driving growth across the portfolio, so we can fund more leukemia research and save more lives from this devastating disease. You will report to the Director of Fundraising, working alongside the Head of Philanthropy, and collaborating across the wider organisation to ensure mass fundraising aligns with our organisational priorities and values (Bold, Collaborative, Curious) and feels insight-driven, strategic and competitive in a crowded market place.
Leukaemia UK and You
We have recently invested in growing our fundraising team so that we can fund more life-changing research to increase our understanding of leukemia as a disease, and accelerate the development of kinder, more effective treatments. This includes investment to grow the public fundraising team, develop new fundraising products, recruit new supporters, and increase legacy giving through targeted campaigns.
We are also in the process of developing our new 5-year fundraising strategy, so you will be instrumental in creating an ambitious new plan to develop a diverse and sustainable mass fundraising portfolio, covering the key areas of donor acquisition, retention, and growth, with a focus on maximising our Challenge and Community events portfolio, and increasing Legacy, In Memory and Regular giving. You will be responsible for developing and delivering a portfolio of products to grow voluntary income, whilst leading a newly expanded and ambitious team. And you will help shape our data strategy, working with the Head of Digital and other colleagues across the organisation to develop our digital fundraising strategy; embed usage of our CRM and ensure GDPR compliance.
You will be results-driven with an appetite to innovate and drive continuous improvement, leading to increased conversions, deepened relationships, and long-term support.
Requirements - Skills and Experience
- Demonstrable experience of strategic leadership and oversight of a mass fundraising product portfolio.
- Proven experience of managing an engaging Community and Challenge Events fundraising portfolio.
- Proven experience of driving Legacy and In Memory giving to create a robust long-term pipeline. Experience of successfully developing and implementing legacy marketing strategies.
- Proven experience of applying the principles and techniques of Individual Giving / Direct Marketing within a multichannel, multi-discipline environment to deliver significant returns and supporter satisfaction, especially through supporter recruitment channels.
- Experience of fully integrating a CRM database as a tool in the day-to-day work and running of a charity.
- Demonstrable experience of managing a high performing team, focussing on creating a culture where people thrive as individuals and can be their best selves.
- Experience of managing multi-channel media campaigns by utilising print and digital channels including social media and email.
- Good experience of building effective relationships with internal and external partners, including creative freelancers, media and direct marketing agencies.
- Experience of working with, negotiating with, and managing outputs of external agencies and internal departments, including contractual obligations.
- Strong project-management experience, including managing budgets, schedules, creative development, and supplier relationships for fundraising direct marketing campaigns.
- Experience of setting and managing annual budgets, monitoring, and reconciling results and financial performance in income and expenditure. Providing associated narratives and monthly reforecasts.
- Proven experience of driving effective stewardship programmes to maximising supporter experience.
Requirements - Knowledge
- Excellent specialist knowledge of the principals and methods of Public Fundraising, including Challenge Events, Community, Legacy, In Memory and Individual Giving.
- Understanding of the effective development and use of supporter contact strategies, turning analysis and insight into high performance activity.
- Up-to-date knowledge of current digital fundraising trends, including social media marketing.
- High Level knowledge of Salesforce CRM databases and how best to utilise to steward supporters.
- Knowledge and experience of marketing processes and techniques across varied channels.
- High Level knowledge of legacy administration.
- High Level knowledge and understanding of charity law in relation to legacy fundraising, GDPR, PECR, data protection and other relevant fundraising regulation.
Role specifics & Benefits
- Hours: Full time hours are 37.5 Monday to Friday
- Location: We are very flexible! Our hybrid working policy is a minimum of two days per month in our London office unless it’s a role requirement to be in more frequently. Typically, we would expect the role holder to be in the office once a week, and certain roles within the team have this as a minimum requirement.
- Salary range £55,000 - £65,000 (FTE)
- We are proud of our benefits – see a summary on our website Work with us - Leukaemia UK
How to apply
If you feel you have the passion for our work and the right mix of experience, skills, energy, and flair to embrace this broad and challenging leadership role and enable our strategy to fly, then we would love you to apply. Please also see the full job description attached. Please apply via the CharityJob website with your CV and covering letter. To minimise unconscious bias, we use anonymous recruitment and are unable to consider direct applications.
- First interviews will be held via Teams on between 29th and 31st July
- Second interviews will held at our London Office on 13th and 14th August (26 Great Queen St, WC2B 5BL)
Closing Date: Midnight Sunday 20th July 2025
I look forward to hearing from you!
Holly Hastings-Payne
Director of Fundraising
Leukaemia UK
Registered Charity
21 - 50
Together we can find and fund the research that matters most to people living with blood cancer.
The client requests no contact from agencies or media sales.
Thank you!
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable.
The Community Energy Adviser will deliver energy support sessions in local communities, empowering individuals and families through workshops and one-to-one support. The focus will be on assisting those facing challenges with their energy needs by providing practical advice, support, and advocacy on energy conservation, switching providers, and accessing grants or benefits.
Fixed term until March 2026.
Part time - 20 hours a week
The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday and may also include some Saturdays.
Location: Scope's London office and remote working is offered around meetings and workshops.
The role will require travelling in London and the surrounding area.
The Role
In this role you will be:
- Planning and delivering engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
- Providing one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice.
- Collaborating with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.
- Developing and distributing educational materials on energy saving, bill management, and the benefits of renewable energy sources.
- Tracking and evaluating the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.
- Maintaining up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.
For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the job description.
About You
- You will have excellent communication skills both verbal and written to be able to support communities and individuals who would benefit most from energy advice and support.
- You will be able to plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
- You will be able to show empathy and be able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role. The service will help customers through their unfair extra costs and additional vulnerability to fuel poverty.
- It is essential that you have a good working knowledge of IT including Microsoft Office Products
- You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
How to apply
Click the apply button to create an account and complete your application form.
We welcome all applications by 11:59pm GMT on Thursday 17 July 2025.
