Customer relationship management manager jobs in westminster, county durham

Finance, FJ and Operations Director

Lead the transformation of finance 

IRO £61,000 | Remote-first | Full-time | Reports to Co-CEO

Charity Finance Group (CFG) is seeking a visionary Finance, FJ and Operations Director to drive innovation, collaboration and excellence across our organisation and the wider charity sector. This is a rare opportunity to lead an organisation and a movement that's reshaping how finance empowers social impact.

About the role

As Finance, FJ and Operations Director, you’ll work closely with our two Co-CEOs to deliver CFG’s mission: championing financial sustainability for charities. You’ll lead the strategic and operational delivery of our Finance Journey framework—a bold, sector-defining initiative that transforms finance professionals from technicians into strategic leaders.

This role blends internal leadership with external influence. You’ll oversee key functions including finance and governance, HR, digital/IT and business development,—ensuring CFG’s internal systems and external offerings are aligned with our strategy, values, and member needs.

Your Impact

• Shape and deliver CFG’s Finance Journey strategy across the organisation

• Lead cross-functional teams to elevate performance and maturity

• Represent CFG to media, government, partners, and sector bodies

• Inspire a mindset shift across the finance community—from operational to transformational

• Support income generation through strategic partnerships and product development

Key Responsibilities

Strategic Leadership

• Champion a culture of learning, inclusion, and continuous improvement

• Contribute to CFG’s strategic planning and organisational development

• Provide strategic leadership across the organisation and support the board

Operational Oversight

• Lead finance, governance, HR, digital/IT, and business development teams

• Deliver robust financial analysis, reporting, and resource planning

• Ensure CFG’s finance function meets evolving business needs

Finance Journey Integration

• Embed the Finance Journey ethos across CFG’s products, services, and internal practices

• Collaborate with communications, learning, and membership teams

• Shape new offerings—training, events, assessments, leadership programmes

Stakeholder Engagement

• Build relationships with sector experts, partners, and members

• Represent CFG in forums, steering groups, and collaborative initiatives

• Share your expertise and catalyse sector-wide transformation

Internal Collaboration

• Work closely with Co-CEOs and the Director for Engagement

• Champion joined-up leadership, planning, and performance monitoring

• Foster a culture of inclusion, learning, and innovation

Location & Flexibility

• Remote-first: work from home or a suitable location near you

• Quarterly staff away days and ad hoc in-person events (travel costs covered)

Relationships

• Reports to Co-CEO 

• Member of the Leadership Team

• Manages business development, HR, and digital teams

About CFG

Our vision is a world where financial excellence empowers every charitable and social purpose organisation to drive positive impact. The Finance Journey is our flagship framework—designed to help finance professionals evolve from technicians to strategic leaders.

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Ready to lead a movement that’s changing the face of charity finance?

Apply now and be the catalyst for sector-wide transformation.

 

How to Apply 

If you would like to be considered for this position, please take a look at our recruitment pack on the next page, and apply with your CV. We have a series of questions for you to answer succinctly, but we do not require a covering letter. The deadline for applications is Midday on Monday 10 November, and shortlisting will take place in the following week, with interviews to follow shortly after. 

Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Benefits of working at CFG 

• 25 days' annual leave per year in addition to bank holidays, increasing to 28 days after three years of continuous service (pro-rata if part-time). 
• An extra three days' leave for the office Christmas closure. 
• Wellbeing closures where the whole organisation takes a break.
• Time off for personal health appointments. 
• Hybrid and remote flexible working options. 
• Four paid volunteering days every year. 
• Health cash plan via HSF.
• Enhanced sick pay, as well as enhanced parental and adoption leave policies.
• Continuing personal development - learning and development opportunities both individually and organisation wide, such as a mentor/coach, training courses and conferences. 
• Auto enrolment to the Personal Pension Plan where CFG will contribute twice your contribution to the scheme up to 10%. 
• Access to interest-free employee loans or salary advances. 

CFG promotes remote-first working, although we do have office space at our registered address in Bermondsey, Southwark, SE London for those team members who prefer an office setting. We expect all of our team members to attend all staff, directorate, or team anchor days on a regular basis in London. All-staff anchor days are currently quarterly, and directorate and smaller team anchor days are organised on an ad hoc basis. If you have any questions about this we'd be happy to chat about our in-person expectations with you. 

Please note that attending our flagship events will be required for this role, as well as work outside core hours occasionally as part of our events programme.  

Volunteer Coordinator £31,500 (pro rata) 

The Role 

Are you passionate about empowering volunteers to make a difference? We're looking for a dedicated and organised Volunteer Coordinator to support the operational delivery of our volunteer programmes at GFS. You'll provide hands-on support to volunteers delivering services for girls and young women across England and Wales, coordinate onboarding and training, maintain volunteer records, and ensure volunteers feel supported, connected and equipped to deliver impactful work. 

About Girls Friendly Society 

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage. 

Why Join Us? 

At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy: 

• Remote working with annual in-person opportunities to connect with colleagues
• 25 days annual leave (pro rata), plus bank holidays 
• Long service leave after two years 
• GFS Pension Scheme with 7.5% employer contribution 
• We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities
• 24-hour access to Employee Assistance Programme
• Season ticket loan
• Annual EDI Learning Days
• Study time and personal training budget nto support your professional development 

Our Commitment to Equality, Diversity and Inclusion 

GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups. 

As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process. 

Key Dates 

• Closing Date: Noon, Sunday 9th November 2025 

• Interviews:  Wednesday 26th November 2025 

About LMK

Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London. 

We’re looking for an experienced and inspiring fundraising leader to take LMK’s income generation to the next level. You’ll shape our fundraising strategy, lead a small, dedicated team, and grow income from trusts and foundations, major donors, corporates and individual giving.

You’ll be strategic, collaborative and passionate about LMK’s mission — ready to use your skills to drive real, lasting change.

Working from home, but with occasional travel to London. 

Application Instructions

Please use your cover letter to give us specific information and examples of your experience against each part of the person specification of the role.If you prefer, you can provide us with a video of no longer than 3 mins rather than a cover letter. Please share your video via email.

Please note:  Interviews will be held online on Thursday, November 13th and in person on Friday, November 14th 

Communications, Engagement and Advocacy Manager

We are looking for a dynamic and experienced Communications, Engagement and Advocacy Manager to join our team. This is an exciting opportunity to play a key role in shaping the Trust’s voice, profile and influence across the road safety sector.

Position: Communications, Engagement and Advocacy Manager
Location: Home-based with regular UK travel, including to Manchester HQ
Salary: £50,000
Hours: Full Time (37.5 hours per week)
Contract: Permanent

Closing Date:Sunday 2nd November 2025. We reserve the right to close this vacancy early if we receive sufficient applications.

The Role

The Communications, Engagement and Advocacy Manager will lead the day-to-day delivery of the Trust’s communications, advocacy, and engagement work. You will help increase the Trust’s visibility, impact, and influence by delivering high-quality content, campaigns, events, and stakeholder engagement. This is a hands-on role requiring excellent communication, strategic awareness, and strong project management skills.

You will work closely with the Director of Communications and Engagement, colleagues across the organisation, and external partners to ensure our messaging is consistent, impactful and aligned with our 2025–2028 strategy.

Key Responsibilities

• Deliver high-quality communications across media, digital and print channels.
• Manage day-to-day media relations including reactive comment and proactive stories.
• Draft press releases, briefings, speeches and policy statements.
• Lead advocacy activity to advance the Trust’s policy and funding priorities.
• Monitor national policy developments in road safety, policing, transport and public health.
• Coordinate the Trust’s participation in events, forums and conferences.
• Produce engaging web, newsletter, social media and print content.
• Ensure brand consistency, accessibility and quality across all outputs.
• Administer supplier contracts (e.g. PR and dissemination partners).
• Collate KPIs and analytics for reporting to the Director.

About You

We are seeking a confident communicator and collaborator with a strong background in communications, advocacy, or public affairs. You’ll have excellent writing and editing skills, the ability to manage multiple projects and deadlines, and a proactive approach to building relationships and achieving results.

Essential Experience & Skills

• Excellent writing and editing skills across multiple formats (press, policy, digital).
• Significant experience in communications, public affairs or advocacy within charity, public, or policy settings.
• Proven media handling and stakeholder engagement experience.
• Strong organisational and project management skills.
• Ability to manage multiple priorities and work independently.
• Collaborative approach with excellent interpersonal skills.

Desirable

• Knowledge of road safety, public health, transport, or criminal justice policy.
• Experience working in a grant-giving, research-led or evidence-based organisation.
• Familiarity with media monitoring tools (e.g. Onclusive), CRM or stakeholder systems.
• Understanding of digital publishing and social media engagement.
• Membership of CIPR or similar professional body.

To Apply

Please submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.

About the Organisation

We are the UK’s largest independent grant funder of road safety initiatives. Through innovation, partnership, and evidence-based practice, we fund projects that save lives and reduce harm on UK roads. Our new 2025–2028 strategy positions us as a visible, vocal and connected leader in the sector working with grantees, government, police and the public to achieve our vision of zero deaths and serious injuries on UK roads.

You may have experience in roles such as: Communications Manager, Advocacy Manager, Public Affairs Manager, Media and Engagement Lead, Campaigns Manager, Stakeholder Engagement Manager, Policy and Communications Officer, or PR and Media Relations Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Headway is seeking a passionate and driven Individual Giving Fundraiser to join our Fundraising Team. This is a fantastic opportunity to play a key role in supporting people affected by brain injury by helping us grow and nurture our individual donor base.

About the Role

You will lead on managing and developing our portfolio of individual donors, including Friends of Headway members, regular givers and cash appeal donors, and in-memory supporters. Working closely with the Director of Fundraising and the Marketing Manager, you’ll deliver engaging campaigns, strengthen donor relationships, and help us meet vital income targets.

Key Responsibilities

• Deliver donor appeals and campaigns across multiple channels.
• Implement stewardship programmes to increase long-term donor support.
• Manage donor journeys and CRM data, to maximise income and engagement.
• Expand in-memory giving and support legacy fundraising
• Collaborate across teams to raise Headway’s profile and fundraising impact.

What We’re Looking For

• Experience in individual giving fundraising and donor stewardship.
• Strong data and CRM skills (e.g. Salesforce).
• Excellent communication and project management abilities.
• A collaborative, proactive approach and commitment to Headway’s mission.

Can you identify and inspire new high value corporate partnerships? Have you got a proven track record of securing significant and sustainable income from corporates? Do you enjoy a challenge and want to help develop our corporate partnership strategy, enabling Lifelites to increase its reach and impact across Britain and Ireland?

We are looking for an experienced corporate partnership fundraiser to join our team and help us secure high value, multi-year corporate partnerships with a value of £30,000 plus that will help to power our ambitious growth strategy.  

This is an amazing opportunity to join an established charity looking to expand and diversify both its fundraising and service provision over the next 5 years.

Whether you are looking for a new challenge or are ready for the next step in your career, we would love to hear from you.

Purpose of the role

• To identify and develop a robust pipeline of potential high value corporate partnerships that align with our mission and values.
• To create and deliver proposals, pitches and agreements.
• To secure exceptional partnerships upwards of £30k in value.
• To ensure internal reporting and recording processes, alongside reporting to partners on the impact of their support
• To work with the Senior Philanthropy Officer, Head of Fundraising and Communications (HoFC) and CEO to develop and steward high value corporate relationships.

 Main duties and responsibilities

• To work closely with the HoFC and Senior Philanthropy Officer to develop and deliver a strategy for maximising support and income from high value corporate partnerships and foundations.
• To lead on prospecting and research, outreach and stewardship that result in high value, multi-year partnerships.
• To develop key messaging and resources that effectively deliver a compelling case for support which demonstrates impact and a return on investment.
• To steward and co-ordinate high value corporate relationships, working with the wider team as and when necessary.
• To ensure internal reporting and prospecting processes are adhered to at all times
• To provide compelling and inspiring impact reports to partners, reflecting the importance of their support.
• Work collaboratively with other members of the team to help develop a robust and successful corporate recruitment and retention programme, sharing knowledge and experience that can be applied to all levels of corporate giving.

Summary person specification

Experience

• Proven experience of successful corporate fundraising, including securing high value partnerships with income in excess of £30,000.
• Proven track record of delivering high quality cultivation, stewardship and retention programmes that encourage long-term support and significant income in line with budget.
• Experience of prospecting and researching high value corporate partnerships, managing pipelines and busy workload.
• Experience of reviewing activities, analysing outcomes and making evidence-based recommendations.
• Experience of successfully working collaboratively as well as alone, balancing consensus opinion alongside autonomous decision making and setting personal objectives.

Skills

• Creating and delivering a compelling case for support and deliver inspiring impact reports to partners.
• Experience of using a fundraising CRM for reporting and prospecting.
• Excellent interpersonal skills, with the ability to liaise with people at all levels, adapting communication methods to suit differing audiences.
• Confident, effective written and verbal communication with internal and external stakeholders, especially presentation skills
• Excellent time management and ability to prioritise competing responsibilities and deadlines

Please see the full Job Description for full details.

Are you an experienced community builder with a passion for purpose driven work? Do you thrive in a dynamic, mission focused environment where relationship-building, leadership, and strategic thinking make a lasting impact?

We are looking for a Community Fundraising Manager - North  to lead and expand outreach efforts across the North of England. This full-time position is remote based, with regular travel across the region.

As a Community Fundraising Manager – North, you will be responsible for:

• Managing a small team of regional fundraisers
• Building networks with community leaders, clergy, schools, and donor groups
• Developing and implementing outreach and fundraising strategies in line with wider organisational goals
• Supporting and recruiting volunteers and public speakers (Community Appealers)
• Contributing to national campaigns, events and conferences
• Driving digital engagement through collaboration with a national social media team

You will be the key liaison between local communities and the national office, ensuring consistent communication, support, and innovation in regional engagement.

Key responsibilities:

• Lead and support Community Fundraisers in the region to achieve strategic goals
• Strengthen relationships with existing donors, high-value supporters, and volunteers
• Coordinate speaking engagements and event presence at parish, school, and community levels
• Represent the organisation at large scale national events and conferences
• Deliver quarterly performance and financial reports
• Collaborate closely with internal teams in communications, events, fundraising, and support services

Essential skills and experience:

• Background in community engagement or fundraising
• Strong public speaking and presentation skills
• Excellent relationship building and leadership abilities
• Organised and self motivated with a strategic mindset
• Proficiency in Microsoft Office and social media platforms
• Full UK driving licence and access to a vehicle
• Willingness to travel regionally with occasional overnight stays

Desirable:

• Experience using CRM databases (e.g. Raiser’s Edge)
• Understanding of Catholic diocesan structures
• Experience working in the charity sector

Salary: £40,000 - £45,000 per annum

Location: Remote, You must be based in North England with regular travel across the region

Recruitment process: Cv and Supporting Statement

Contract type: Permanent

Deadline: On rolling basis

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Community Fundraiser - Home Counties

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Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex. 

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Key Responsibilities: ​

• ​Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​

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Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

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If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.

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​We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.​​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 06th November 2025

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We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

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The Senior Digital Marketing & Participation Manager will lead the AMA’s marketing and participation strategy, to build financial growth, visibility, and engagement through co-creation with our community of members. This role will integrate brand development with participatory marketing to develop deeper community connections with members and non-members.

We are looking for someone who will champion innovative, inclusive, and data-informed approaches to build the AMA’s profile and amplify the voices of our members. Our ideal candidate will have strong digital marketing experience at a strategic level, be confident in leading and developing a small team, and have a balanced creative and commercial approach.

As a small team, all of our senior roles include an element of practical delivery and administration. We’re looking for someone who can lead at a strategic level, but is also happy and capable delivering some practical elements within their role too.

Essential experience, skills and attributes

• Experience of leading, developing, and inspiring a small team
• Experience of leading successful digital-focused multichannel marketing strategies driving both income and impact
• A data-driven approach and be confident in analysing data and turning insight into actionable strategy
• Experience in building and engaging digital communities or membership growth initiatives
• A passion for the work, potential, and benefits of the Arts Marketing Association

For more information about the role, and who we're looking for, please visit the AMA website to view the full advert and download the job pack. 

Please note: the AMA is a 4-Day Week organisation, so our full time hours are 30 working hours per week (32 including breaks) for full time salary. These are usually worked Monday - Thursday, with Fridays as a non-working day, but we can be flexible on this. 

We have a new opportunity for a Technology Change Delivery Manager to join our fantastic DDaT (Digital, Data and Technology) team at the Royal British Legion.

This is an exciting new role in an existing, hard working and successful team which is pivotal to the successful delivery of our technology change portfolio.

This role will see you leading and delivering technology change initiatives including supporting complex programmes, projects and small works and ensuring successful outcomes that align with our business objectives.

Working on a wide variety of projects and collaborating with internal and external stakeholders at all levels, this role requires strong project management, stakeholder management and communication skills. You will be experienced at end to end management of projects and working with the customer at the heart of all that you do, ensuring partnership and collaboration across functions and focusing on a positive customer journey.  

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to the Head of Technology Change, key responsibilities will include:

- Lead and manage the full lifecycle of technology change aligned with the Solution Delivery Lifecycle
- Utilise a blend of agile and traditional methodologies to improve the quality, speed and customer satisfaction of technology change whilst ensuring appropriate governance structure and controls are in place
- Effectively manage and co-ordinate multi-disciplinary delivery teams ensuring clear roles and responsibilities
- Build and maintain strong relationships with the Transformation Office and key stakeholders including business sponsors, project team members, technical teams and vendors
- Develop and implement change management plans to minimise disruption and maximise user adoption

Your contractual location of work will be your home. You will be expected to travel in the course of your work including semi regularly to our London Haig House office. You will be contracted to your home address, where you will be expected to work when not travelling.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Date(s):  virtual interviews staring week commencing 10th November

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

The post-holder will play a key role within the Initiatives and Partnerships team, working with regional teams to develop and implement proposals to expand use of historic churches in our existing estate and, on occasion, working with other heritage and community groups to deliver their own projects via consultancy or partnership work.   

 They will manage a programme of work that will include a number of site-specific projects and national initiatives across multiple sites, as well as from time to time working with third parties on partnership or consultancy projects.   

The Commercial Initiatives Officer is responsible for the development and delivery of CCT’s commercial initiatives, including Champing and Filming, that involve multiple sites, as well as any future such schemes. The role will line manage the Customer Service and Admin Assistant, Champing who is responsible for the day-to-day delivery of Champing. The post-holder will also work closely with colleagues in conservation and regional teams to make sure that impacts on both areas are fully considered, whilst in tandem seeking to maximise opportunities to expand and increase commercial activity, income and ultimately profitability.

We are looking for an experienced candidate to provide administrative support to SEA’s training and partnerships function.

About SEA

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it. Our vision is a world in which all women and girls are economically equal and live their lives free from abuse and exploitation. Economic abuse is a form of coercive and controlling behaviour. 4.1 million UK women experienced economic abuse from a current or former partner in the last year. Not only does it limit their choices and ability to access safety, but it has an ongoing impact. It damages future dreams and aspirations, and, in some cases, it takes lives.

About the role

You will undertake a range of administrative tasks in relation to the technical infrastructure and systems needed to support and deliver our training offer.  You will support the administration of some broader relationship and partnership outcomes. This includes routine tasks in relation to the administration of our CRM (Salesforce) and other partnership tools and processes as necessary. 

This role will also support our efforts to grow the training offer by assisting with elements of the sales process — such as responding to enquiries, following up leads, and maintaining accurate records of prospects and bookings. While no formal sales experience is required, a proactive and relationship-focused approach is key, alongside a willingness to support the promotion of SEA’s mission and training opportunities to new and existing audiences. 

Together we can transform responses and save lives.

What we offer

• 25 days annual leave plus Statutory Bank Holidays
• Home working (UK based) with travel as required
• Flexible working 
• 5% Employer Pension Contribution 
• 5 Wellbeing Days (non contractual)
• Reflective practice
• Health Cash Plan, including Employee Assistance Programme 
• Enhanced sick pay, family leave and carer’s leave 
• The chance to be part of our highly professional, supportive team

To apply

Please apply via our website.

Applications open from 6 October and close at 11.59pm on 26 October 2025. Interviews will take place virtually, week beginning 1 December 2025.

Direct applications only – no agencies please.

Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.

SEA is a Disability Confident Committed, and Kinship Friendly Employer.

The Sumatran Orangutan Society (SOS) is dedicated to protecting orangutans, their forests, and their future. Together with our local partners in Sumatra, we’re protecting vital ecosystems and creating resilient landscapes where orangutans – and people – can thrive.

We’re looking for an experienced and creative fundraiser to lead our individual giving and supporter engagement programmes, grow our supporter base, and champion innovation in public engagement and income generation. You’ll be rallying resources which will ultimately help us grow our impact for wild orangutans and the people living alongside them.

The Role

As Head of Individual Giving & Supporter Engagement, you’ll lead the strategic development and delivery of SOS’s public fundraising portfolio – inspiring individuals around the world to take action and give generously for the future of Sumatra’s rainforests and wildlife.

You’ll be responsible for individual giving, digital acquisition and retention, legacies, appeals and campaigns, and supporter events. You’ll be given the freedom to innovate, identifying and developing new income streams and engagement products and approaches that help us reach and inspire new audiences.

We’re particularly interested in candidates with strong acquisition experience, who can help us grow and diversify our supporter base.

Reporting to the CEO, you’ll work closely with communications, partnerships, and programmes colleagues to build an engaged community of supporters and advocates for SOS.

Key Responsibilities

Leadership & Strategy

• Lead the development and delivery of SOS’s public fundraising strategy, ensuring alignment with the organisation’s mission and income targets.

• Set and manage income and expenditure budgets for all individual giving fundraising streams, ensuring healthy ROI and sustainability. 

• Set clear targets and KPIs, with robust financial planning, forecasting, and monitoring.

• Foster innovation across public fundraising, developing and testing new products and propositions.

• Promote a culture of data and insight-driven decision-making, continuous improvement, and connecting our supporters to the impact they enable.

• Adhere to the Fundraising Regulator Code of Practise and Data Protection legislation and ensure the SOS Donor Promise and Fundraising Values are alive and visible in all fundraising activity.

Individual Giving & Donor Development

• Oversee acquisition, retention, and uplift strategies for individual donors, ensuring a seamless and inspiring supporter journey.

• Design and manage a calendar of appeals and campaigns, including the Big Give Christmas Challenge.

• Work closely with Communications & Marketing colleagues to deliver compelling creative content and integrated fundraising campaigns across digital channels.
   

Digital Fundraising

• Lead on digital acquisition strategy and performance, testing and optimising paid and organic campaigns to grow SOS’s online giving and supporter base.

• Manage and optimise digital giving platforms, donor journeys, and analytics to improve conversion, retention, and lifetime value.
   

Legacies & Events

• Develop and implement SOS’s legacy marketing strategy, raising awareness and nurturing pledgers and enquirers with care and authenticity.

• Manage fundraising events (such as our Buffoonery comedy night) and oversee community fundraising initiatives, optimising engagement and lifetime value.
   

Collaboration & Management

• Line manage the Development Assistant, ensuring that our supporters receive outstanding stewardship.

• Work closely with colleagues across Development, Communications, and Programmes to ensure a joined-up approach to engagement, conversion, and storytelling.

• Keep up to date with sector trends, digital innovations, and regulatory requirements, ensuring compliance and best practice in all fundraising activity.
   

About You

You’re a strategic and practical fundraiser who knows how to inspire public giving. You combine creativity with an analytical approach, and you’re motivated by purpose and impact. You’ll flourish in a small, committed team where innovation and collaboration are key.

Essential:

• Significant experience in individual giving and/or digital fundraising, including both strategy development and delivery.

• Proven track record of meeting or exceeding income targets across multiple channels.

• Familiarity with CRM systems and digital fundraising platforms.

• Strong understanding of digital acquisition and retention techniques, data-driven fundraising, and supporter journeys.

• Experience managing appeals and campaigns, ideally including match-funded initiatives (e.g. the Big Give).

• Excellent copywriting, creative and analytical skills, with an eye for compelling storytelling.

• Experience in budget management and performance reporting.

• Collaborative and adaptable, with excellent project management and communication skills.
   

Desirable:

• Experience in product development or innovation in the charity sector.

• Knowledge of legacy fundraising.

• Interest in environmental, conservation, or international development causes.

As a Project Coordinator at Mind of the Student, you’ll support the smooth planning and delivery of our mental health programmes in schools and the community. This role is ideal for someone early in their career with transferable experience from roles like sales, business support, education, customer service, or administration who’s now looking for meaningful work.

You’ll coordinate workshops, schedule sessions with schools and partners, manage enquiries, and ensure logistics run smoothly. You’ll also track programme progress, gather feedback, maintain accurate records, and support clear team communication. Strong organisation, attention to detail, and confidence using digital tools (email, spreadsheets, CRM systems) are essential.

We’re looking for someone proactive, dependable, and great at building relationships with school staff, partner organisations, parents, and volunteers. You’ll thrive in a busy environment, manage deadlines well, solve problems positively, and deliver high-quality work.

If you’re passionate about youth mental health and want to use your skills to make a real impact, we’d love to hear from you. This is a remote role with a monthly in-person team meeting in Romford, Essex.

Before applying, please read our Application Information Pack.

Good luck!