Customer relationship management manager jobs

Our client, a Not-for-profit body, are looking to recruit a Head of IT to manage, deliver and develop their operations, ensuring infrastructure, systems, services, and electronic data effectively support the organisation’s activities.

Duties:

· To develop and deliver the IT strategy in support of their strategy.

· Keep abreast of developments and new applications and assess the need, use and applicability to the organisation. Advise and make recommendations to the Director of Finance and Resources on enhancements to improve the organisation’s IT services.

· To serve as the lead for GDPR compliance activities within the organisation

· Be the senior point of contact for support for the organisation’s various applications including ALMA (Library Management System), Microsoft Dynamics 365 (CRM), Microsoft Business Central (accounting software), Microsoft 365, and Microsoft Teams.

Essential Skills:

· Experience of maintaining a variety of IT systems, including Windows based networking both on premise and cloud based

· Experience of evaluating and commissioning computer hardware

· Proven ability to problem-solve IT problems

· Proven ability to learn new systems quickly

· Proven ability to prepare and monitor budgets covering IT

· hardware, software, networking, and associated requirements

This role is hybrid (ideally 3 days a week on site).  Not-for-profit or public sector experience is a preference.

We're looking for a Recruitment & Retention Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role

Based within the People Team, this role will be responsible for delivering an excellent recruitment experience for all candidates and supporting them through the vital first six months of their journey with the Charity. You will manage all recruitment systems, administration, and relationships with external recruiters, while leading improvement projects to ensure we provide the very best onboarding experience possible. In doing so, you’ll play a key role in shaping a culture of belonging from day one - helping new team members feel supported, connected, and set up to thrive - so we not only hire the right people, but retain them

Salary: £28,712 - £32,240 annual salary 
Contract: Permanent 
Hours: 37.5 hours
Location: Canning Town, London

Other responsibilities include

People Operations

• To keep all employment records up to date and ensure files are appropriately filed, in particular recruitment and onboarding and process any contract changes promptly.

Recruitment

• Create an interactive and clear recruitment process from advertising to hiring stage, working closely with the wider People team to develop and deliver an excellent recruitment and retention strategy
• To act as a first point of contact for all recruitment enquires and requests received externally or internally, ensuring that these are dealt with promptly and professionally.
• Work closely with hiring managers on recruitment campaigns including supporting on writing JDs, uploading adverts to the applicant tracking system and various job sites, and liaising with the Marketing & Communications team on placing job adverts on social media platforms.
• Spearhead active recruitment and ‘headhunting’, using tools like LinkedIn, taking responsibility for helping us find the very best talent
• Keep up-to-date records of all recruitment and monitor diversity of applicants and produce frequent reports on interest, candidate experience and diversity, in line with our EDI commitments.
• Shortlist applications for vacancies, where requested and organise all aspects of online and in-person interviews
• Work with hiring managers to develop the best possible interview and assessment tools to ensure we are hiring the right people for the right roles.
• Develop and manage a group of ‘bank staff’ to cover short-term operations vacancies

Onboarding

• Take responsibility for the onboarding of new team members which will include pre-employment checks and all corresponding onboarding activities, offer e-mails, and liaising with line managers regarding induction plans and probations.
• Provide comprehensive in-person inductions for all new starters
• Carry out regular check-ins with new starters during their induction period, supporting them to settle in to their new role and helping them to tackle any challenges, via “stay” interviews and other formal and informal methods
• Working with line managers and new starters to ensure that all probation paperwork and activities (such as mandatory training) are completed on time.
• Reporting any trends or data to the wider People team and working with them to address any concerns, escalating issues to other members of the team as appropriate
• Offboarding: Conduct exit interviews with departing employees, tracking reasons for leaving to inform future recruitment and retention strategies.

Information Systems

• To maintain and accurately update the integrated payroll and employee self-service information system ensuring all new starter files are up to date, inputting information and any changes in a timely manner.
• To prepare the monthly payroll as requested using information stored on the system and ensuring supporting documents are in place for any system and contract changes, working with the People Officer as appropriate.

General

• Champion wellbeing and EDI within the organisation by promoting a positive environment and culture for team members to work in and thrive.
• Ensure that all duties and services provided are in accordance with policies and procedures.
• To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
• To undertake such other duties within the competence of the post holder which may be required from time to time.

About you

Experience

• Experience and interest in recruitment, onboarding of new starters and retention of employees
• Experience in a wide range of administration activity in a People/HR function
• Experience of providing administrative support in a fast-paced environment
• Experience of using a range of systems and software applications

Qualifications

• Level 3 CIPD Certificate in People Practice (or equivalent) or willingness in obtaining this qualification while in post

Skills & knowledge

• An understanding of and commitment to Belonging, Equity, Diversity and Inclusion as it applies to a supportive service and in the workplace
• Good administrative and organisational skills with excellent attention to detail and an ability to plan and prioritise effectively
• Good communication skills (both written and verbal)
• A working knowledge on a range of Microsoft Office packages, in particular Outlook, Word and Excel
• An understanding of confidentiality and data protection

Abilities

• Excellent accuracy and attention to detail
• Ability to develop good working relationships and rapport with internal/external stakeholders.
• Ability to work as part of a team as well as being able to use own initiative
• Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
• Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
• Ability to set up and work according to schedules

Personal qualities

• A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness
• Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
• Strong sense of responsibility and accountability
• An understanding of and commitment to the values of Your Place
• Willingness to occasionally work outside of normal office hours
• Committed to continuing professional development

Desirable

• Qualification in Business Administration or Human Resources
• An understanding or experience of using a people Information and payroll system
• Some knowledge, experience or understanding of people management processes and best practice

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

This post is subject to an Enhanced DBS check and a right to work in the UK.

Who we are

ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent’s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year and have a proven track record in delivering high impact services.

Summary of the role

The Legacy and In Memory Fundraiser will develop and lead on strategies to grow two vital income streams. This role will be instrumental in ensuring long-term sustainability for ADSS by inspiring supporters to leave a gift in their will or donate in memory of a loved one.

Main purpose of job

The Legacy and In Memory Fundraiser will lead the development and implementation of strategies to grow income from gifts in wills and in-memory donations. With a focus on both acquisition and engagement, this role is centred on building meaningful, compassionate relationships with supporters—encouraging them to consider leaving a legacy or making a donation in tribute to someone special. Through sensitive communication, targeted campaigns, and thoughtful stewardship, the fundraiser will support individuals in honouring their values or the memory of a loved one, while generating essential long-term income to sustain and advance the charity’s work.

The Role Responsibilities

· Develop and implement a legacy fundraising strategy to increase pledges and confirmed legacy gifts.

· Inspire legacy giving; create engaging campaigns and materials that encourage supporters to include a gift to ADSS in their will.

· Steward legacy supporters with care, ensuring long-term engagement and loyalty.

· Work closely with legal representatives and executors to ensure timely and sensitive management of legacy gifts.

· Build relationships with potential legacy donors through sensitive and well-informed communication.

· Develop and manage an in-memory fundraising programme that offers meaningful ways for supporters to honour loved ones.

· Support families and friends who wish to give in memory of loved ones, offering tailored and sensitive communication.

· Create engaging communication, content and materials for in-memory fundraising across multiple channels

· Ensure that legacy and in memory income from all channels and sources is coded and thanked in a timely manner and in accordance with relevant legislation and best practice.

· Create supporter journeys that provide empathy and support, encouraging long-term involvement.

Cross-Team Collaboration & Development

· Agree and monitor KPI’s and budgets.

• Use supporter data and insight to inform strategies and measure impact.
• Monitor sector trends and innovations in legacy and in-memory giving to shape plans and identify new opportunities.
• Communicate with wider team to encourage promotion of legacy and in memory giving.

Donor Database Management:

· Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history.

· Analyse giving performance and optimise programmes based on insights

· Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders.

· Work within GDPR and the Fundraising Code of Practice at all times.

• Use CRM system to track donor journeys, manage pledges, and identify opportunities.

This job description is not exhaustive and serves only to highlight the main

requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.

We are searching for an enthusiastic Account Executive to work within our small but driven team.

The Business Support team plays a key role in the charity, as our work with employers, helping them improve their frameworks and cultures, also creates safer work environments for whistleblowers, and supports our whole operation financially.

The role is varied and will help you enhance your negotiation, persuasion, organisation and creative skills. The vacancy would suit individuals who have some sales experience, and want to develop and enhance this, applying this experience in an environment that has a societal impact.  It may also suit a graduate looking to work in a unique business development setting. Crucially, we are looking for self-starters who use their initiative to contribute great ideas and succeed with their sales. 

Purpose:

You will generate income for the charity by identifying and securing new business, and maintain strong relationships with existing members and clients in order to explore further business opportunities with them.

The role will be selling Protect’s training, consultancy and membership services to employers who want to strive towards positive speak-up cultures.

Key responsibilities:

• Creating and converting a pipeline of potential members and other clients, in order to hit sales target and achieve KPIs
• Selling the charity’s services to inbound enquiries, resulting from marketing activity by the charity (eg webinars, SEO, social media and conferences)
• Enhancing the client relationship with existing clients through effective account management, and upselling services
• Being attentive to current legal affairs, whistleblowing cases and commercial market trends to accurately inform sector and client approaches
• Assist with business development projects and focuses including sector approaches, including round tables, breakfast briefings)
• Being a positive ambassador for the charity at national exhibitions, events and conferences

Required Experience & Skills

· Willingness to learn

· Passionate about excellent client service

· Ability to manage a varied workload with competing demands 

· Commercially aware with good business acumen and financial awareness 

· Excellent communication and interpersonal skills 

HEALTH INFORMATION OFFICER

Salary: £37,000 - £40,000 per annum

Reports to: Senior Health Information Manager

Department: Policy, Information and Communications

Location: Stratford w/ high-flex (1-2 days). We are open to further discussion around flexible working for the successful candidate.

Employment type: 12 month fixed-term contract

Working hours: 35 hours per week. We are open to Compressed Hours in this role.

Closing date: Sunday 31 August 2025, 23:55*

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

*Please also note that we may close this role early should we receive enough interest, therefore early application is encouraged to avoid disappointment.

Do sweeteners cause cancer? Why are skin cancer rates on the rise? Does vaping help people to stop smoking?
 

These are the kind of questions that our Health Information team respond to on a daily basis.
 

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone passionate about public health, someone like you.
 

We are looking for a Health Information Officer to develop engaging evidence-based information for the public and key professionals on cancer risk, prevention, early diagnosis and screening. Cancer Research UK is the most trusted provider of cancer information in the UK and you will be responsible for helping steer what we say and how we say it, ensuring our health information is evidence based, accessible and credible.

What will I be doing?

• Developing a sound knowledge base of key research relevant to cancer risk, prevention, early diagnosis and screening

• Taking the lead on appraising and critiquing evidence for specific topic areas, including contributing to team discussions and written summaries for these topics

• Producing internal evidence summaries/briefings on topics related to cancer risk, prevention, screening and early diagnosis, as required

• Producing accurate, engaging and enabling content on cancer risk, prevention, early diagnosis and screening for our audiences through a range of channels, including leaflets, newsletters, websites, blogs and social media

• Developing an understanding of the key audiences for cancer risk, prevention, screening and early diagnosis information and how to address inequalities in people's ability to access, interpret and act upon health information

• Building relationships with appropriate stakeholders - guiding activity and delivering evidence-based, creative health-related content that meets customer needs (e.g. for fundraising / policy / campaigns activity)

• After appropriate training, developing written responses and comments for the media on news stories relevant to cancer risk, prevention, early diagnosis and screening.

What skills are we looking for?

• Proven ability to critique epidemiological/public health research papers

• Experience of and passion for explaining complex health information to a non-scientific audience in an engaging way

• Good understanding of cancer and/or public health

• Flexible approach that allows you to balance proactive and reactive tasks, allowing you to manage quickly changing priorities within your usual working day, re-prioritising tasks or asking for support as appropriate

• Able to build effective working relationships with colleagues, researchers, health professionals and other stakeholders

• Able to manage or support specific projects, ensuring that stakeholders are involved, and that the project is completed within allocated timescales and budget (if applicable).

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

Corporate New Business Lead

Up to £34,000 per annum + benefits (including 25 days annual leave and pension)

Leatherhead, Surrey

(Flexible working options available, part-time considered)

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint an experienced fundraiser to help build income from corporate fundraising with an emphasis on securing long term and strategic partnerships.

Reporting to the Corporate and Community Fundraising Manager, you will be responsible for proactively generating significant income from five and six figure corporate partnerships by managing the new business pipeline, identifying new opportunities, building relationships and networking with key stakeholders and producing compelling applications and creative partnership proposals.

This is an excellent opportunity to build on previous experience and develop your skills in business development. Previous experience of securing high value, strategic partnerships in the third sector would be beneficial. The team has a proven track record in winning prestigious corporate partnerships which include: Macfarlanes LLP, Invesco, Knight Frank, Deutsche Bank, Nomura and high street names such as Kurt Geiger. Responsible for a third of the charity’s income the team are driven, highly motivated & results orientated.

Location: Leatherhead, Surrey, flexible working options available and part-time will be considered for the right candidate.

What we’re looking for:

• A friendly, enthusiastic and experienced corporate fundraiser who achieves results through people – you are socially focused and resilient, enjoy networking and are able to quickly connect with others and build effective working relationships.
• A motivating, empathetic and persuasive communicator – you are an experienced bid writer and a confident public speaker with experience of presenting to panels or addressing large audiences
• Knowledge of different corporate fundraising initiatives, including charity of the year, cause related marketing and strategic partnerships – you understand the components of a mutually beneficial and multi-faceted partnership, and have proven experience of prospect management and winning new business.
• You thrive working in a busy environment on multiple priorities simultaneously – results-oriented and a fast learner, you respond quickly to pressure and a changing environment.
• Confident use of MSOffice and experience of using a database – you have strong attention to detail, won’t miss a deadline and record accurate data using CRM systems.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please email your CV & covering letter to us via the link.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Head Office in Leatherhead with the dates to be confirmed.

We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Urban Saints (formally known as Crusaders) equips youth leaders to disciple young people in today's changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.

About the role

As our Support Care Coordinator, you will be the friendly and professional first point of contact for our valued Crusaders Associates, those who have been on the journey with Urban Saints since we were known as Crusaders. You’ll play a key role in delivering exceptional supporter experiences. Your work will help continue and build lasting relationships that inspire ongoing support for our mission from those who have journeyed with us over many years.

You'll be responsible for:

• Responding to associate enquiries via phone, email, and post in a timely, warm, and professional manner, with empathy and attention to detail throughout.
• Listening and responding to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
• Developing a programme to regularly thank donors for their support.
• Ensuring supporters feel valued and appreciated.
• Maintaining accurate supporter records on our CRM system, ensuring compliance with GDPR.
• Working closely with the Head of Development to ensure consistent messaging and supporter journeys.

The role is home-based with regular travel required to visit supporters and to supporter events across the UK.

About You

We’re looking for a compassionate and highly organised individual who excels in building meaningful relationships and delivering exceptional supporter care.

This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.

How to Apply

For full details, please see the recruitment pack. You'll need to send us:

• Your CV.
• A covering letter of no more than two sides explaining why you are a good match for this role, making reference to the responsibilities, skills and experience identified in the recruitment pack.

The closing date for applications is Friday 29th August, midday. Please note, we will be actively reviewing applications ahead of the closing date and reserve the right to close applications before this date.

We are recruiting for a few Temporary Supporter Care assistants for a high profile social welfare charity. You will need strong supporter care and customer service skills worked on high volume inbound calls with strong database skills. Starting Mid August and will run into Mid November 2025.

Initially working in their London office 5 days a week for the first 3-4 weeks, once trained there will be hybrid options .

Handling inbound telephone calls from the public during our busy high volume appeal period.
Processing orders, fundraising products by telephone, and handling related queries on products and deliveries to ensure a smooth ordering experience.
Processing requests from organisations for fundraising materials for our busy nationwide appeal campaign.
Taking telephone donations from the campaigns.
Processing administrative updates on our supporter database.
Handling additional ad hoc queries and coordinating with relevant team members and stakeholders to ensure these are resolved and the supporter has a positive experience.

The Candidate
Experience of working in a busy high volume contact centre and call handling environment
Experience of providing excellent customer care and passionate about delivering a positive customer experience
Confident, empathetic, polite and professional telephone manner
Accuracy in data entry
Experience of database/CRM systems
Experience in MS office

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Management Accountant (1 x Permanent & 1 x 15m Fixed-Term Contract)

(HEO)

£35,175 - £39,480 (National) Salary is subject to uplift from 1^st August 2025

plus an Accountancy Allowance of £5,000 pa (Fully Qualified) or £2,500 (Part Qualified)

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers.  We are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions. 

Innovation and progress are at the heart of our behaviours.  We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged, and we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service.  Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. 

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.  We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The responsibilities of the Management Accountant will include:

• Facilitating forecasting and reporting
• Producing management accounts for relevant budget holders
• Producing financial reports for corporate stakeholders and GPA clients
• Supporting internal and external audits
• Preparing balance sheet reconciliations including accruals and prepayments
• Investigate variances and ensure transactions are accounted for correctly, as well as identifying trends, risks and opportunities in the financial data
• Supporting the payroll and staff costs, ad-hoc recharging and purchase to pay processes
• Preparing and processing journals

Qualifications & Experience 

Desirable

• AAT Qualified, or working towards CCAB qualification
• Good experience of management accounting
• Strong attention to detail and ability to analyse and interpret significant amounts of financial data
• Strong focus on meeting stakeholder needs
• Ability to seek out new information and self-develop
• Highly IT literate and experienced at using multiple software tools, including Microsoft Excel and/or Google Sheets
• Excellent communicator, with the ability to communicate complex financial information to non-finance stakeholders
• Ability to work in a geographically dispersed team
• Experience in an Estates/ Property environment

For more information, please apply using the link, or contact Emma Fuller at our retained search agent, Robertson Bell.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. 

Are you ready to make a difference where it matters most?

We’re looking for three exceptional individuals to pioneer a new role in the Diocese of Gloucester. As a Deanery Operations Leader, you’ll enable local mission, support clergy and lay leaders, and help shape the future of the Church at the local level.

This is purposeful work for experienced professionals or early-career leaders seeking to grow in a values-driven environment. You’ll join a collaborative team, enjoy flexible working options, and be part of a transformational initiative.

Hours: Part time 3.5 days per week (26.25 hours)

Line Manager: Academic Principal

Team: Training / Training Administration

Location: Easneye, Ware, Hertfordshire; (hybrid working is also possible)

Salary: £24,524 per annum pro rata + benefits

Start date: As soon as possible

All Nations Christian College has been leading the way in cross-cultural mission training for over 60 years. We provide a flexible undergraduate programme validated by The Open University, alongside specialist short courses and a well-established postgraduate programme for mission leaders. Based in the UK, Hertfordshire, we are an independent, evangelical, interdenominational Bible college welcoming students from all over the world. Our mission is to serve the global church by training disciples of Jesus Christ for mission in a multicultural world.

Role Overview

We are seeking a detail-oriented Compliance and Data Protection Officer (DPO) to ensure the College meets its legal and regulatory compliance requirements as an educational establishment and a charity.  The focus of the role is to be responsible, with the support of the Training Administration team, for all reporting to regulatory bodies in a timely manner to ensure the College meets the requirements of the Office for Students (OfS), The Open University (OU), Higher Education Statistics Agency (HESA), UK Visas & Immigration (UKVI), UK General Data Protection Regulation (GDPR), Information Commissioner’s Office (ICO), Competition and Marketing Authority (CMA) and other regulatory bodies. The postholder will also take on the role of Data Protection Officer (DPO) within the organisation and ensure that the college processes all personal data in compliance with UK data protection legislation.

Key Responsibilities

• Responsible for reporting internal information and meeting the reporting requirements of regulatory organisations – primarily the Office for Students (OfS), Higher Education Statistics Agency (HESA), the Open University (OU), the UK Visas & Immigration (UKVI), Competition and Marketing Authority (CMA) and the Information Commissioner’s Office (ICO). This will be with the support of the Training Administration team and all other teams within the college.
• Collaborate with senior management and other department heads to ensure compliance
• Collaborate with cross-functional teams to ensure compliance relating to HR, Health and Safety, Safeguarding, Prevent, Communications and Finance.
• Serve as the point of contact for regulatory bodies and external auditors
• Prepare and submit reports to regulatory agencies and senior management as needed and within required deadlines
• Use external student data systems – such as HESA / Salesforce
• Perform research to remain informed regarding higher educational and other compliance requirements  
• Monitor the College’s compliance and internal policies to ensure they are up to date with relevant legislation, and draft new policies when required.
• Perform risk assessments to identify potential compliance issues and help the organisation understand compliance risk and scope
• Record findings accurately and follow up with senior management to ensure that issues are rectified 
• Conduct investigations to discover the root cause of compliance problems when they arise 
• Develop systems for data collection, tracking, managing and reporting

• As DPO, ensure all personal data and sensitive information is handled within the College according to UK GDPR guidelines
• Draft new and amend existing data protection policies, guidelines, and procedures, in consultation with key stakeholders
• Serve as the main point of contact within the organisation for staff members, regulators, and relevant authorities on issues related to data protection, and provide advice as required.
• Maintain records of all data processing activities within the College
• Conduct audits to ensure compliance and to address potential issues
• Train and advise all staff on compliance and GDPR regulations, how to meet, maintain and improve compliance requirements and the impact of non-compliance on the College. 
• Review College external communication, marketing materials, websites and presentations to ensure compliance with regulations

Qualifications and Skills

Essential

Educated to degree level 

Excellent written and verbal communication skills, and ability to promote the college

Strong organisational skills and ability to meet tight deadlines

Ability to multi-task, use initiative and prioritise

Excellent attention to detail with proof-reading skills and decision-making capability

Familiarity with compliance tools and systems

High level IT skills in Microsoft Outlook, Excel, Word, PowerPoint

Ability to interpret complex legal and regulatory documents such as contracts

Desirable

Experience in a legal, audit or risk management role

Project management skills, using project plans and trackers

HESA Data Futures, OU Salesforce, UKVI, CMA, SMS systems, CRM systems 

Experience

Essential

Experience in a similar compliance role

A track record of working independently on projects and handling a wide variety of activities and confidential matters with discretion.

Demonstrated proactive approaches to problem-solving

Expertise and knowledge of best practice in Compliance and GDPR

Succinct minute taking

Desirable

Experience in a compliance role in higher education or an academic institution

Aptitude and Values

Essential

Professional, approachable and sensitive to those of other cultures

A resourceful team-player, with the ability to also be extremely effective independently

Calm under pressure with proven ability to meet targets and deadlines

Able to work in a changing environment

A heart for Christian cross-cultural mission

High standard of integrity and ethics

Other Information

§  This role is located at our site in Ware, Hertfordshire; (hybrid working is also possible).

§  It is a genuine requirement that the post holder is a committed Christian and fully supports the objectives of the college.

§  All Nations Christian College is committed to safeguarding adults at risk, and children from abuse and neglect. We expect all staff who work with us to share this commitment.

§  If you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact HR

§  Applicants must have the right to work in the UK.

Benefits

 §  Employer pension contributions of 8%.  A salary sacrifice scheme option is also available.

§  Life Assurance of three times salary

§  Employee Assistance Programme

§  30 days holiday per annum pro rata plus bank holidays (excluding the May bank holidays) plus the days the College is closed between Christmas and New Year.

§  Free, freshly prepared lunch at the College on your working days if on site.

Are you passionate about supporting parent-carers of children and young people with special educational needs and disabilities (SEND)? Our client, a respected West Sussex-based charity, is seeking a dedicated Benefits Service Advisor to join their small but impactful team, in a part-time role.

In this role, you’ll provide personalised advice and guidance on Carers Allowance, Disability Living Allowance (DLA), and Personal Independence Payment (PIP). You will support parent-carers through every stage of the benefits process — from initial applications to appeals — and contribute to the development of key resources and toolkits. Occasional travel within West Sussex will be required for meetings and roadshows.

What we’re looking for:

• Proven experience in welfare and benefits advice (especially DLA, PIP, Carers Allowance)
• Strong understanding of the challenges faced by families of children with SEND
• Excellent communication, organisational, and writing skills
• Comfortable working independently and remotely
• Experience using Charitylog or similar CRM systems

This is a fantastic opportunity to make a real difference in the lives of families who need it most.

In return, you’ll receive:

• £28,000 pro-rata salary (actual salary £22,400)
• Part-time, 28 hours per week (To be worked across 4 or 5 days a week). Permanent.
• The majority of your time will be remote/ home based, and will suit someone living in or close to West Sussex to be available for in person drop-in advice sessions once a month, and roadshows which take place in West Sussex.
• The ability to drive, with access to a car, is essential. Travel expenses will be covered

For more information, please apply today, as the charity will review applications, and interview on a rolling basis.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Senior Fundraiser (Individual Giving)          

Salary: £29,000 per year    

Hours: Full-time 37.5 hours per week              

Contract type: Permanent 

Location: Bath/Hybrid

The Role:

Are you passionate about Fundraising? 

We’re looking for someone to grow our individual giving programme—boosting supporter value and building lasting connections with our cause.

As part of a small, innovative fundraising team, you’ll have the freedom to shape strategy, create compelling campaigns, and drive growth. Your marketing skills will help attract and inspire donors, while your data insight will ensure effective supporter journeys.

From first gift to regular giving and legacy support, you’ll play a key role in building long-term commitment to Julian House.

Responsibilities include: 

• Working with the Senior Fundraising Manager to develop an individual giving strategy that increases donor acquisition, engagement, and income.
• Serving as the CRM Administrator, overseeing its effective use and development for the Fundraising Team
• Project managing our bi-annual individual giving appeals, working with colleagues to design inspiring campaigns that generate six-figure income.
• Promoting our legacy case for support, and securing new pledges, as part of supporters’ journeys with Julian House.

Qualifications / Requirements: 

• Experience of leading fundraising activity relating to individual giving, regular giving and / or legacies.
• Excellent communication skills, with the ability to represent your organisation to a range of stakeholders and create high-quality written content for fundraising.
• Knowledge of the homelessness or social inclusion sectors would be desirable, but not essential.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Who we are

ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent’s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year, and have a proven track record in delivering high impact services.

Summary of the role

The Individual Giving Fundraiser will be at the heart of our fundraising efforts, driving digital fundraising, managing multi-channel appeals and designing and implementing donor journeys to increase engagement, retention and income.

Main purpose of job

Working with the Head of Fundraising the Individual Giving Fundraiser will lead on developing and delivering strategies to grow income from individual supporters through acquisition, retention, and stewardship. This role focuses on building long-term, meaningful relationships with donors, delivering compelling fundraising campaigns, and enhancing the donor experience across digital and offline channels.

The Role Responsibilities

· Maintain and grow ADSS’s income from individual supporters with a focus on digital platforms.

· Lead on the delivery of acquisition and retention campaigns and optimising supporter journeys.

Fundraising Strategy and Planning:

· Work with the Head of Fundraising to develop and implement comprehensive fundraising strategies, including regular giving, to support ADSS’s mission, ensuring alignment with organisational goals.

· Plan and deliver fundraising campaigns and events, including individual giving and online fundraising efforts.

· Develop project plans and assist in setting KPI’s.

· Craft compelling appeals that resonate with donors and reflect the organization’s mission.

· Analyse campaign performance and adjust strategies for continuous improvement.

· Prepare and present detailed reports on fundraising progress to leadership and maintain an accurate pipeline.

· Monitor expenditure for individual events and campaigns to ensure a profitable return on investment.

· Support the team to identify and develop new revenue streams to increase support for ADSS programmes and services.

· Keep up to date with industry developments to contribute to the overall development of the fundraising department. Continually monitor digital trends and be willing to adapt to this quickly changing area.

Donor Cultivation and Stewardship:

· Design and implement donor journeys to increase retention and engagement

· In collaboration with the Communications Team, increase our geographical area of reach and influence, across Kent, to grow our donor base.

· Work with families and the wider ADSS team to support the development of case studies to tell donors the stories of ADSS’s work.

· Build and maintain strong, lasting relationships with current and prospective donors, ensuring their continued support.

· Implement strategies for donor recognition and retention, including personalised outreach, acknowledgements, impact reports, and engagement opportunities.

· Develop and maximise communication tools and materials to keep all donors updated with our key messaging and impact.

· Engage with the community through various communication channels, promoting the organisation’s mission and fundraising opportunities.

· Manage online platforms and income pages of our website to maximise the potential channels for donation.

Corporate and Community Partnerships:

Work with the Corporate and Community Fundraisers to:

· Develop Individual Giving programmes within Corporate and Community partnerships

· Ensure that digital platforms support their efforts to cultivate relationships with local businesses and community groups to secure sponsorships, partnerships, and in-kind donations.

· Engage community leaders and influencers to increase visibility and support for ADSS’s fundraising efforts.

· Explore the role of digital platforms in new partnerships to diversify revenue streams and enhance community engagement.

Donor Database Management:

· Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history.

· Analyse one-off and regular giving performance and optimise programmes based on insights

· Manage the Membership recruitment process

· Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders.

· Work within GDPR and the Fundraising Code of Practice at all times.

This job description is not exhaustive and serves only to highlight the main

requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.