Customer relationship manager jobs in barnet, greater london

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Supporter Relations Engagement Team is involved in the planning and development of programmes and projects that puts supporter engagement at the heart of everything do we do. They play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The team’s aim is to increase the depth and value of supporter relationships whilst also encouraging repeat giving and overall supporter retention through targeted engagement strategies.

Working within the Supporter Relations Engagement Team, you will develop a supporter centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income.  We are looking for someone with an audience and data insight driven approach to identify moments that matter and key touch points to improve the supporter experience. By doing this, you will ensure that each touchpoint across the supporter experience is engaging, effective and reflects Muslim Aids brand and values.

As a confident communicator you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and engagements across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value.

About the Role:

1. Create new innovative supporter journeys to increase engagement, loyalty and improve income generation.
2. Deliver improved supporter journeys and care strategies using insights, evidence and feedback.
3. Deliver exemplary Supporter care and stewardship that builds loyal and committed supporters through high quality personalised engagement. 
4. Collaborate with the Data Analysis team to manage supporter preferences ensuring best practice regarding data protection, data collection and to maximise cross sell opportunity.
5. Incorporate supporter care best practice and emerging approaches into activities so that the organisation remains positioned to effectively engage/manage donors.
6. Provide general administrative assistance in support of the smooth running of the Supporter Relations Department.

About You:

To be successful in this role, you will need:

1. Significant supporter/customer care skills obtained from the commercial or charity sectors.
2. Proven engagement developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter engagement.
3. Experience of working with Customer Relationship Management (CRM) software.
4. Experience of developing innovative and creative engagement programs for supporters/donors.
5. Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
6. Good organisation, coordination and project management skills.

Why you should apply:

Join Muslim Aid and play a key role in strengthening supporter relationships and driving engagement. Using data-driven insights, you will develop multi-channel campaigns, enhance supporter journeys, and boost retention. If you’re a strategic thinker with a passion for engagement and communications, apply now to make a lasting impact!

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

As the Senior Data Officer, you will play a key role in overseeing and managing data flows into and out of our fundraising CRM. You will ensure accurate data coding to support month-end income reporting and enable timely and compliant Gift Aid claims.

If you are experienced in data management and motivated by the opportunity to contribute to a meaningful cause, we encourage you to apply.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 26th June 2025
Interview date(s): TBC

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Carers are at the heart of everything we do. That's because unpaid carers are the people holding their communities together. Caring can be rewarding, but far too many carers are facing tough life challenges that can make it hard to keep on going. It could be money worries because they've had to give up work or the sheer exhaustion that can come from caring. Carers, of all ages, including young carers, need much more support. And that's why we're on their side, fighting for the recognition they deserve and delivering the services they need most.

We do this by partnering with our UK-wide network of local organisations, who collectively reached over one million carers last year.  We work with our network to deliver the best possible support for carers - both nationally and locally. At a national level we raise funds, influence governments and campaign for change. Then we turn this into what carers really need: small grants, up-to-date information and practical support.

Our ideal candidate:

• Proven experience in project management using Agile and Waterfall approaches, particularly in CRM implementation or similar digital transformation projects.
• Strong understanding of Dynamics / Salesforce CRM systems and their application in a non-profit or charity context.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

If this sounds like you, download the attached recruitment pack to find out more about the role. 

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

The role:

The CRM Systems Manager champions and enables long-term customer engagement through the management and continued development of our CRM systems, primarily Tessitura. Working closely with the Head of Digital and Data, you will lead the Globe’s use of Tessitura and the wider integrated ecosystem, ensuring it is optimised for the organisation’s business needs.

The role is responsible for both:

Support and maintenance - ensuring this business-critical system is functioning correctly and efficiently

Development and innovation - working across the organisation to deliver new features that improve efficiency for staff, increase revenue generating opportunities and deliver a seamless self-service experience for customers

The skills:

We’re looking for someone with hands-on experience supporting CRM and ticketing systems, ideally Tessitura, who can help us develop how we use the system to deliver our strategic objectives and audience goals.

You’ll be confident writing SQL queries, using reporting tools like SSRS and exploring new technologies to extend our capabilities. Alongside this, you’ll be able to translate these technical ideas into plain language and deliver training that builds confidence and capability.

You’ll bring business analysis and problems solving skills to develop and deliver smart solutions and you’ll be able to quickly build strong relationships across teams to ensure everyone makes the most of our systems.

The team:

The Digital and Data team is responsible for the Globe’s digital products; our strategic use of audience and visitor data; and our approach to integrated customer journeys across all touchpoints. Alongside the rest of the Audiences directorate, we champion an audience-first approach across the organisation and work to build customer loyalty whilst diversifying our live and digital audiences.

The Audiences directorate includes the Digital and Data team as well as Marketing, Communications and PR, Ticketing and Sales, Retail and Audience and Visitor Operations.

Benefits:

• Discount in the Globe shop and onsite restaurants/cafes
• Staff discounts via My Globe perks and better Bankside Buzzcard
• Free entry to selected shows, events and activities
• Access to our free employee assistance programme and 24/7 virtual GP service
• Enhanced maternity, paternity, adoption, and shared parental leave and pay
• Life assurance scheme
• Rental deposit scheme
• Season ticket loans
• Eye test voucher scheme
• Flu vaccination scheme
• Cycle to work scheme
• Enhanced employer pension contributions after 12 months service.

To apply:

Interested? For full information on the role, please download the job description from our main jobs page. To apply, please complete the online application form by 12pm noon on Wednesday 25 June.

CRM System Owner

We’re looking for a skilled and proactive CRM System Owner to help lead the development and optimisation of Microsoft Dynamics for the UK’s leading fostering charity and membership organisation.

Position: CRM System Owner
Location: Home-based or based in one of four offices (London, Belfast, Cardiff or Glasgow) with occasional travel to London
Salary: £42,630 - £47,705 + London Weighting if eligible
Contract: Permanent, full time – 35 hours per week (part-time 0.8 FTE considered)
Closing Date: Monday 23rd June 11.59pm
Interview Date: Tuesday 1st or Wednesday 2nd July (via Microsoft Teams)

What you’ll be doing:
As CRM System Owner, you will be the go-to person for all things Microsoft Dynamics, ensuring the CRM system meets the evolving needs of the organisation. From strategic planning and system development to supporting colleagues and working with suppliers, your expertise will help the organisation to better understand and support the fostering community.

Primary objectives of the role are:
• Be the primary CRM expert and first point of contact
• Lead the strategic development of the CRM system
• Increase CRM usage and optimise functionality across teams
• Manage relationships with external system partners
• Strengthen reporting capabilities to drive insight and decision-making

Who we are looking for:
This is a great opportunity for a CRM professional with hands-on experience of Microsoft Dynamics. If you’re confident in system configuration, stakeholder engagement, training users, and are passionate about improving systems to support impact-driven work, we’d love to hear from you!

At this point, we hope you're feeling excited about the role – even if you don’t meet every single requirement, we still encourage you to apply.

In return:
• 38 days leave (including bank holidays) pro rata
• Flexible and hybrid working
• A range of family friendly and fostering friendly leave options
• Enhanced maternity, adoption and sick pay
• 24/7 Employee Assistance Helpline
• Pension and life assurance
• Contribution to eye tests and lenses
• Season ticket loans

The organisation values diversity and welcomes applicants from all backgrounds, particularly under-represented groups. Care-experienced applicants meeting the minimum criteria are guaranteed an interview. Applicants with disabilities can request reasonable adjustments. Job-sharing for all roles will also be considered; please indicate your interest in your application.

Other roles you may have experience of could include: CRM Manager, CRM Analyst, Microsoft Dynamics Lead, Data and Systems Lead, CRM Consultant, Systems and Insights Officer, CRM Support Manager, Data Operations Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

If successfully recruited to the role, your job title would be CRM Officer.

Are you data-driven, proactive, and passionate about creating meaningful supporter experiences? Join Shelter as one of our CRM Executives and become a vital part of a specialist team driving engagement and growth through innovative, personalised communications. Working closely with experts across the organisation, you’ll help shape and deliver compelling email campaigns that inspire action and support our mission to end the national housing emergency.

About the role

We are looking for a data orientated and proactive CRM Executive to join the team and really make their mark here at Shelter.

Working closely with the Head of CRM and Senior CRM Manager, you along with the one other CRM Executive will be responsible for delivering all marketing email communications for Shelter, from data selections and workflows to building dynamic emails, as well as fulfilling data briefs for other channels.

Role specifics

As a key member of the CRM team, you’ll support the delivery of our CRM strategy by managing the end-to-end execution of email campaigns using Adobe Campaign. From audience segmentation and data selections to workflow creation, quality control, and reporting, you’ll play a central role in ensuring campaigns are accurate, timely, and engaging. You’ll collaborate closely with internal stakeholders, coordinate briefs, and contribute innovative ideas and testing plans. With a strong focus on data, supporter engagement, and continuous improvement, you’ll help drive meaningful results and become a go-to expert in campaign set-up and delivery.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

We’ve established a specialist CRM function with a cross-organisational remit, working collaboratively across the business to develop and co-ordinate a programme of communication that strengthens engagement with all those who want to support our cause, in keeping with our strategic goal of giving anyone who comes into contact with Shelter the chance to help end the national housing emergency.

The team plays an important role in helping us achieve our target of growing our active and engaged supporter base, leveraging our investment in marketing automation technology (Adobe Campaign) to deliver a great supporter experience at every touch point.

The team has a cross-organisational role, works closely with multiple other teams – notably the Data & Insight team, and SCRM who manage our supporter database (Microsoft Dynamics).

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are looking for a new Office Manager to organise and coordinate administration duties and office procedures in the charity. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. You will be experienced with a variety of office software (such as email tools, spreadsheets and databases) and be able to accurately handle administrative duties.

As the central point of contact for everyone within our charity you will have an overview of many different things, an impeccable working knowledge of the charity and its aims, and will “pitch in” wherever necessary to ensure the charity operates smoothly.

This position is a permanent full time post (40 hours per week) which will be office based in Holderness House, 51-61 Clifton Street, London EC2A 4DW.  The starting salary for the post will be £37,129.00 per annum.

Essential Skills

§  Line management of key administrative staff.

§  Management the office budget, including processing invoices.

§  Upkeep of the charities’ customer relationship management (CRM) system; providing support to users and troubleshooting issues.

§  Act as the lead manager for ensuring compliance with data protection principles, policy and legislation.

§  Training users of the CRM.

§  Serving as a point of contact for internal and external communications, including general enquiries, phone calls, emails, and correspondence.

§  Coordination of administrative support to other departments, such as managing fundraising supplies and posting them to supporters.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our London office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by Wednesday 25th June 2025. Please note, AI should not be used to produce either the covering letter or CV.

Interviews will be held on week commencing Monday 7th July 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check. In addition, we will follow up references. 

As a Church Partnerships Manager, you’ll play a vital role in growing Compassion UK’s impact by building strong, meaningful relationships with churches in your region. You’ll engage church leaders and congregations through inspiring presentations, helping them connect with our mission to release children from poverty in Jesus’ name.

With a focus on sponsorship growth and fundraising, you’ll work collaboratively with our Events, Engagement, and Philanthropy teams to maximise opportunities and deepen partnerships.

✔️Home-based | Must live within 60 minutes of Exeter

✔️Full-time | 35 hours/week | Flexible working

✔️Apply by: 10am, 30 June 2025

 What You’ll Do:

• Build and nurture meaningful partnerships with churches in your region.
• Deliver inspiring presentations that connect hearts to Compassion’s mission.
• Collaborate with Events, Engagement, and Philanthropy teams to maximise impact.
• Drive sponsorship growth and fundraising through strategic church engagement.

What You Bring:

✔️ A heart for the Church and a personal Christian faith (occupational requirement).
✔️ Strong networking and relationship-building skills.
✔️ Confidence in public speaking and preaching.
✔️ Experience in sales or fundraising with a track record of meeting targets.
✔️ Self-motivation and excellent time management.

✔️ Willingness to travel and work weekends (approx. 24 events/year).
✔️ A full UK driving licence and access to a car.

Bonus if you’ve used a CRM system or supported volunteers!

Be the connection between the local church and global change. Apply today and help release children from poverty in Jesus’ name.

The Lyric Hammersmith is one of the UK’s leading producing theatres. The Lyric produces world class theatre from the heart of Hammersmith, the theatre’s home for more than a hundred and twenty five years.  The theatre has gained a national reputation for its work in forging pathways into the arts for young talent from all backgrounds.

We are currently recruiting for a Marketing Manager to join our Communications and Sales Team.

The Marketing Manager will plan, manage and deliver the Lyric’s marketing and audience development campaigns to achieve financial targets and maximise attendance across all activity, with a focus on Theatre productions. The Marketing Manager will support the wider Communications and Sales team to ensure activity reaches the broadest possible audience, highlighting our impact and positively developing our reach and reputation.

Working closely with the Director of Communications & Sales, Senior Marketing Manager, Sales & Box Office Manager and Press & Marketing Assistant, they will support the delivery of the wider strategy of positioning the Lyric as an important part of London’s vibrant theatre scene.

Deadline for applications: 12pm on Monday 30 June. 

The Lyric encourages people from any background to apply for this post. We are committed to creating a workforce which is representative of our society, and to bringing together those with a variety of skills and experiences to help shape what we do and how we work. We are particularly keen to hear from the global majority and disabled candidates. All disabled candidates who demonstrate that they meet the essential criteria will be invited for an interview. The Lyric Hammersmith is proud to be a Disability Confident Committed Employer and supports parents and carers working in theatre.

1. Brief job description

Role: Office and Fundraising Administrator

Salary: £25,000 - £30,000 depending on experience

Holiday allowance: 25 days per annum plus UK bank holidays

Contract type: Permanent

Probation period: Three months

Hours of work: Core hours are between 10am and 4pm. You will work 7 hours per day (excluding a lunch break) 5 days per week. Start / end times can be flexible, so long as the core hours are worked (or a variation in agreement with your line manager)

Location: Save the Rhino International supports a hybrid work model. For this role, it is anticipated that you will work a minimum of three days a week from our office (Unit 3, Coach House Mews, 217 Long Lane, London, SE1 4PR). Further flexibility can be discussed with your line manager

Line Manager: Operations and Finance Lead

Start date: As soon as possible

Application closing date: 23:59 (BST) on Monday 30 June. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
 

2. About Save the Rhino International – leading the charge!

At Save the Rhino International, we believe rhinos are magnificent, in themselves and as champions of the incredible wild landscapes in which they live. And they are endangered. To thrive, both rhinos and people need a world that is healthy, diverse and resilient.

We connect people striving to conserve rhinos and their habitats with people who want to support that vital work, and we contribute our own knowledge and skills to the conservation effort. Every day we work with a wonderful community of passionate friends, partners and supporters, to ensure that all five species of rhinos thrive in the wild.

Our core values, on which we will never compromise, are Integrity, Collaboration and Determination. We express those values through how we behave and talk to the world – who we are: Friendly, Knowledgeable and Passionate.

Save the Rhino International was established as a UK-registered charity in 1994. In the financial year ending 31 March 2024, we raised £4.4 million in support of our conservation partners in Africa and Asia.
 

3. About the role

The Office and Fundraising Administrator is an important role within Save the Rhino, supporting key functions primarily within our Fundraising and Operations pillars.

Reporting to the Operations and Finance Lead, the Office and Fundraising Administrator undertakes a range of administration and finance tasks to support office management, financial management, and fundraising, and is one of the first points of contact for our supporters and members. The Office and Fundraising Administrator will need to work regularly with Microsoft Office documents, spreadsheets and presentations, and with our Salesforce-based supporter and donation management systems. The Office and Fundraising Administrator also supports the Fundraising Team with aspects of supporter engagement and manages SRI’s volunteer programme.

In addition, depending on the experience and interests of the successful candidate, there may be opportunities to develop other skill sets.

Save the Rhino International is a small and friendly organisation with big ambitions. Every day, we strive to achieve our vision of all five rhino species thriving in the wild. We have an informal, genuine, and supportive atmosphere, whilst expecting high professional standards of all our staff. All members of our team are required to support the work of each other: enthusiasm, flexibility, and a willingness to pull together when required are essential. 
 

4. Key Responsibilities

The primary responsibilities of the Office and Fundraising Administrator are to:

• Work with the Operations and Finance Lead, including:
  • recruitment and management of office volunteers and providing admin support to recruitment processes;
  • financial administration, including importing and reconciling donations and other income, logging and banking cheques and cash;
  • overseeing the management of SRI’s office, including booking annual inspections / tests, carrying out regular fire-safety checks, liaising with suppliers and contractors, and acting as the lead Fire Marshall;
  • acting as a second point of contact with SRI’s IT contractors, maintaining logs of equipment and licence allocations, acting as an Administrator on some IT services (depending on experience), and inducting new team members on key SRI IT platforms;
  • managing stocks of stationery, office consumables and equipment; assisting with booking work-related travel / accommodation for team members and volunteers, as well as occasional booking of external meeting rooms, venues etc.; assisting with administration of Board / subcommittee meetings, including diary management; and maintaining a log of SRI’s policies, and their review dates.
• Support the Community Fundraising Manager, including:
  • managing communications with fundraisers; setting up appointments; assisting with event preparation and logistics; welcoming fundraisers when visiting the office; assisting with the recruitment of London Marathon runners;
  • recruiting and managing event volunteers; creating and maintaining accurate records of fundraisers, donors and volunteers using SRI’s Salesforce CRM; and helping to set up fundraising and campaign pages on fundraising platforms.
• Support the wider fundraising team through:
  • engaging with SRI’s members, including: sending out membership packs, responding to queries, and chasing failed payments;
  • assisting with updating the online merchandise shop and creating bespoke stores for specific events, e.g. in schools;
  • monitoring participation in SRI’s lottery, importing player information into Salesforce, and providing monthly reports to the local council; and updating records linked to legacies.
• Support general office administration
  • answering general enquiries via the phone and main office inbox; receiving post; taking payments over the phone; taking notes of the weekly team meeting; and other tasks as needed and consistent with the role.

5. Person specification

Essential skills/ experience:

• Excellent oral and written communication skills, with a friendly and approachable manner and high attention to detail
• Experience working in customer-facing role, and handling enquiries
• Highly organised, with ability to prioritise workload and meet deadlines
• Proficient user of MS Office, particularly Excel, Word and Outlook and of CRM databases
• Experience carrying out data entry in an accurate and efficient manner
• Experience providing administrative support as part of a busy team
• Ability to be flexible, enthusiastic, self-motivated and self-confident, working both independently and as part of a team

Desirable skills/ experience:

• Experience using Salesforce
• Experience carrying out financial reconciliation
• Experience overseeing IT provision in an office environment
• Degree or professional qualification in a relevant discipline

6.       Protecting your data

Save the Rhino takes your data protection seriously. Our full privacy policy for recruitment can be found on our website.

The multi award-winning ISM is the dynamic, change making professional membership body for musicians. With a current membership of over 11,000, the ISM is known for its campaigning work as well as its comprehensive services for its musician members.

The ISM is now looking for a talented marketing professional to join the collaborative and creative marketing team at the ISM to drive our marketing activities: in particular recruitment of new members. You will have a good understanding of why professionals join a membership organisation and great analytical skills as well as emotional intelligence and keen attention to detail. You will also work with membership colleagues to promote retention within the membership. You will be able to demonstrate significant effectiveness in your career to date and have at least 5 years’ marketing experience, preferably in a membership organisation or in an arts setting.

You will be joining a professional staff team who are based in Bayswater, London. The role is hybrid but at least 3 days per week will be in the office.

For a full job description for this role and details of how to apply please visit the ISM website.

Closing date is Monday 23rd June. Interviews will take place face-to-face and applications generated by AI will not be considered.

SANE, a leading UK mental health charity, is seeking an experienced and entrepreneurial Senior Individual Giving Manager to join our Fundraising team. In this pivotal role, you will lead the development and delivery of innovative fundraising campaigns across multiple channels - including direct mail, digital, email and social media to grow our individual donor base, improve supporter retention, and increase legacy giving. Working closely with our digital, communications, and senior management team, you will manage regular giving programmes, design targeted legacy campaigns, and create compelling content to drive donations and deepen donor engagement. We are looking for a creative and strategic fundraiser or marketeer with a strong background in individual giving, ideally within the charity or not-for-profit sector. You should have experience running successful multi-channel campaigns, excellent copywriting and communication skills, and strong knowledge of CRMs such as Salesforce or Raiser's Edge. Familiarity with legacy fundraising and UK fundraising regulations is desirable. Above all, you will bring a genuine passion for mental health and a belief in the power of fundraising to create lasting change.

Role Purpose

Winston’s Wish is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. This role is new and exciting and will play a vital part in helping Winston’s Wish turn up the dial across our high value fundraising.

As Philanthropy Manager you will be responsible for growing income from major donors and Trusts and Foundations through excellent donor stewardship. Leading a team of committed Trust fundraisers, you will focus on identifying prospective individual donors and foundations and develop lasting relationships with them. You will also support the management of relationships with existing donors, ensuring all donors have an excellent experience of supporting Winston’s Wish and understand the impact of their support on the lives of grieving children.

Main Responsibilities

Leadership

• To lead and inspire the Philanthropy team fostering a collaborative and high culture that delivers against income and objectives.
• Provide clear and supportive leadership that motivates staff to achieve, develop and grow in their roles.
• Undertake quarterly reviews for all direct reports.

Philanthropy Fundraising

• Cultivate and maintain relationships with high-value donors, ensuring effective solicitation, stewardship, and follow-up to secure significant contributions (six-figure gifts).
• Build and maintain a portfolio of Trust & Grants supporters. Responsible for researching, approaching and developing compelling applications with a focus on ensuring Trusts & Grants provide a long-term, diverse and sustainable income stream.
• Lead the development and stewardship of the Philanthropy board to identify and secure transformational (6-7 figure) gifts and the development of the Business development Board to open opportunities with Corporate Partners.
• Write and design a compelling case for support that is tailored to our High Value audiences.
• Lead on planning and delivering successful high value cultivation events.
• Represent Winston’s Wish at fundraising events and meetings with internal and external stakeholders.
• You will identify new major donors and Trusts and Foundations who have the potential to make a significant difference to the lives of grieving children. You will develop and implement cultivation strategies to turn prospects into supporters.
• You will work with the Individual Giving Manager to identify mid-level donors who could be stewarded into the major donor pipeline.

Strategy, Planning and reporting

•  You will work alongside the Director of Income Generation to support the development and implementation of a new Philanthropy strategy covering development of a prospect pipeline, building a culture of peer referrals, annual targets and personalised engagement plans.
• Lead on developing and delivering effective stewardship journeys and cultivation plans.
• Produce regular reports on fundraising activity, analysing performance against targets, and identifying areas for improvement and growth.
• Work with the Director of Income Generation to develop the annual budget, including leading on monthly performance reports and contributing to quarterly reforecasts and reporting against KPI’s and milestones.
• Undertake research and make use of tools to identify potential High Value partners.

Collaboration

• Work closely with the Director of Income Generation, SLT and other teams to maximise high value fundraising opportunities.
• Where appropriate, you will involve Winston’s Wish senior staff and the Board of Trustees to make the most of opportunities to engage and build relationships with existing and potential supporters.

All Staff

• Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities.
• Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the quarterly review process and participate in training agreed with your line manager.
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.

Person Specification

Essential

• A proven track record in high-value fundraising, including securing 6-7 figure donations from high-net-worth individuals, trusts, foundations, and businesses.
• Track record of converting cold prospects to planned gifts of 6-7 figures.
• Experience in effectively developing, managing and reporting complex income and expenditure budgets.
• Exceptional communication and negotiation skills, with the ability to influence at senior levels and excellent written skills.
• Experience of successfully engaging trustees and/or senior volunteer committees to drive philanthropic income.
• Excellent relationship-building and stakeholder management skills.
• A proactive and results-driven mindset.
• Experience of researching and prospecting.
• Strong interpersonal skills and the ability to relate with senior stakeholders both internally and externally.
• Highly professional, flexible and committed to achieve and exceed KPIs.
• Ability to manage projects and associated budgets.
• A self-starter with strong team working skills.
• Excellent time management and organisational skills with the ability to prioritise work, handle conflicting demands and meet tight deadlines.
•  A creative thinker and quick to respond to opportunities.

Desirable

• Understanding of child bereavement.
• Evidence of continued professional development.
• Experience of using Salesforce CRM System.

Recruitment Timetable

Application deadline: Tuesday 1st July 2025

Interview date: Wednesday 9th July 2025

Interview location: MS Teams

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

CRM & Data Officer
Location: Central London (hybrid working - initial training onsite, then hybrid)
Duration: 3 months initially, with strong potential to extend
Working schedule: Full-time, 35 hours per week
Pay: £20.86 per hour plus £2.52 holiday pay per hour
Interviews: w/c 23rd June
Start date: w/c 30th June

Charity People are delighted to be supporting a well-known medical aid charity in the search for a CRM & Data Officer to join their small but growing data operations team.

This is a fantastic opportunity for a detail-oriented and process-driven individual to contribute to the efficient and accurate handling of income and supporter data. The successful candidate will support the smooth running of income processing, reconciliation, and Gift Aid preparation within a busy fundraising environment.

Working closely with Finance and Fundraising colleagues, you'll be responsible for maintaining the accuracy and integrity of the charity's CRM (ideally Dynamics 365), ensuring data is correctly coded, imported, and reconciled, and supporting documentation and reporting for audit-readiness.

Key Responsibilities

• Import and process income data from platforms such as CAF and direct bank transfers
• Apply correct fund, project, and donation method coding to CRM records
• Conduct weekly income reconciliation using templates and bank reports
• Track and resolve data discrepancies or missing information
• Prepare and maintain documentation for reconciliation and data handling
• Support accurate Gift Aid preparation and legacy income coding
• Coordinate closely with Finance to ensure journal outputs are accurate
• Contribute to data cleansing and reporting to improve CRM data quality
• Assist with fundraising platform integration and support wider CRM projects

What We're Looking For

Experience & Skills:

• Experience importing income data into CRM systems (Dynamics 365 preferred)
• Understanding of reconciliation and income processing within a nonprofit or fundraising setting
• Strong Excel skills and the ability to work with reports and reconciliation tools
• Excellent attention to detail and ability to maintain high data accuracy
• Good knowledge of Gift Aid, coding, and financial tracking
• Familiarity with GDPR and other relevant data protection standards
• Strong communication skills and ability to work collaboratively across teams

Personal Attributes:

• Organised, self-motivated, and proactive
• Comfortable working with both routine processes and project work
• Able to work independently and as part of a small, supportive team
• Confident engaging with Finance and Fundraising stakeholders
• Open to learning and improving systems and documentation

This is a hands-on role, ideal for someone who thrives on structure, accuracy, and collaboration. You'll be based in the London office for your initial training period (around 1-2 weeks), then move into a hybrid working model.

How to Apply

If you're available immediately and interested in this role, please send your CV as soon as possible, as we're reviewing applications on a rolling basis.

Closing date: Tuesday 25th June at 9:00 am

Interviews: w/c 23rd June
Start date: w/c 30th June

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.