Customer relationship manager jobs in friern barnet, greater london
Location: London or Birmingham only. Hybrid working - must be able to go to the office a minimum of one day a week.
1st stage interviews: 02/06 over Teams
2nd stage interviews if needed: 11/06
For more information, or to apply, please click 'apply now' to be directed to our website.
Are you passionate about people, inclusion, and creating a great place to work? At The King’s Trust, we’re on a mission to make sure every colleague feels heard, valued, and empowered to do their best, all in support of transforming young lives.
We’re looking for a values-driven Employee Experience and Culture Manager to join us on a part-time, maternity cover basis. You’ll lead on key engagement activities, champion equality, diversity and inclusion, and help shape the culture of the organisation through insight, collaboration and action.
You must have strong stakeholder skills, excellent time management, a proactive mindset, and a deep understanding of what makes a great colleague experience.
Ready to make a difference where it really matters? Apply now and help shape a workplace where everyone can thrive!
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need a Employee Experience and Culture Manager?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of our Employee Experience and Culture Manager!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). For more information, please click here.
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Req ID: 3507
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counselors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and over a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
Our next exciting step is to start working with primary schools, helping them to deliver careers and the PSHE curriculum across all year groups in primary school. Together, we’ll work to break down barriers, challenge stereotypes, and inspire children - especially those who may feel certain pathways are out of reach - when it comes to what their future might hold.
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact Mhairi (details on our website).
What you’ll do
As one of our first Primary Schools Partnership Managers, you’ll play a key role growing our newest partner base and supporting primary school partners to make the most of the Unifrog platform and resources. Excellent customer service is at the heart of what we do, and you’ll make sure that all interactions with Unifrog are positive and successful.
Your key responsibilities:
Sell Unifrog subscriptions to primary schools
-
Design and deliver impactful prospecting campaigns and marketing collateral aimed at engaging potential new partners, tracking campaign performance and continually improving your approach to secure demonstrations and drive partnership growth.
-
Meet with potential partners on video calls (and sometimes in-person). Understand their priorities, demonstrate the Unifrog platform and resources, and secure their subscription.
-
Identify and attend conferences and events to promote Unifrog to primary school audiences, while networking and cultivating relationships for future partnership opportunities.
-
Develop a sound awareness of Careers Education, Information, Advice and Guidance (CEIAG) and the PSHE Association Framework within the UK. You’ll need this to confidently navigate conversations with relevant contacts at primary schools.
Support primary school partners to make the most of Unifrog
-
Set up new partner schools for success. Help them to embed Unifrog across their staff, student and parent community. You’ll deliver an initial staff training session then provide ad-hoc support.
-
Proactively work to foster a sense of community amongst our primary school partners and think of ways to promote the sharing and embedding of Unifrog best practice across between partners.
-
Achieve sky-high resubscription rates by securing partner renewals when their subscriptions come to an end.
What we’re looking for
-
Resilient, and motivated to exceed targets: Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.
-
Sales experience: You’ll be responsible for meeting sales targets so sales experience is desirable but not essential.
-
Strong communication skills: You’ll be in frequent communication with lots of different people, both within Unifrog and externally – this will be in person, written, over the phone and via video call. You’ll need to be an outstanding communicator.
-
Strategic and innovative: You’ll be strategic in your approach to driving growth within the newest team at Unifrog, and be innovative and creative in your solutions to any barriers along the way.
-
Personable, with a track record of excellent relationship management: At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner schools.
-
Sector insight: You will be working with schools that have different contexts and priorities; you’ll need to be quick to understand how we can support them.
-
Attention to detail: It’s important you have the skills and discipline to carefully check your communications to schools, your prospects and contacts in your network.
-
Proactive attitude and willingness to get stuck in: You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.
You will be one of the first members of our newest team at Unifrog, with the opportunity to be at the forefront of building an exciting and impactful offering for primary schools across the UK. If this excites you and you’re an energetic person who is willing to learn, we’d love to hear from you.
Working together
You’ll work alongside one other Primary Schools Partnership Manager and be line managed by our Partnerships Director (UK schools and Employers). You will also have daily contact with the wider Unifrog team, including our Marketing, Content and Finance teams.
Key benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
-
Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools.
-
Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
-
Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
-
Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
-
£37,485 per annum (Grade B), plus:
-
Unlimited commission, OTE of £50,000.
-
Bonuses linked to strong performance against KPIs.
-
-
Full-time
-
28 days paid holiday per year (plus bank holidays).
-
Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday – some days you may need to start earlier but you can finish earlier as a result.
-
All travel expenses covered and car allowance paid.
-
Full UK driving licence is essential.
-
The role is remote (or hybrid for candidates in London or Edinburgh).
-
Start date: as soon as possible (but no later than August 2025).
-
We can only consider candidates who have the right to work in the UK.
-
To discuss reasonable adjustments or any details about the role before applying, please contact Mhairi (details on our website).
Application process
Deadline: 10:00am (BST) Monday 19th May 2025.
Stage 1: Application form (~1 hour) ✍️
-
Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
ii. A school we are hoping to partner with have concerns about the budget available for Unifrog. What would be your approach to securing a partnership with them for this academic year? (250 words)
iii. Tell us about a time when you had to manage conflicting priorities whilst meeting targets. What was your approach? (250 words)
Stage 2: Phone task (15 minutes)
-
A short role play task over the phone. We will schedule these tasks throughout the application window so we encourage you to apply early.
Stage 3: Video call interview (45 minutes hour)
-
Short pre-prepared presentation (15 mins)
-
Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (30 mins).
-
Video call interviews will be held w/c 26th May 2025.
Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring
Inclusion and diversity at Unifrog
-
Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
-
As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
-
To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
- To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
We have an exciting opportunity for a new member of staff to join Transport for All and support the delivery of our vision: Transport Justice for All Disabled People.
This role will lead on securing income from trusts and foundations for our projects and programmes. You will help to ensure that Transport for All remains financially sustainable, and can grow to meet the needs of our community. You’ll also drive cross-organisational use of the CRM database.
Importantly, you’ll understand how to communicate about a Disabled People’s Organisation without our community being stereotyped as ‘inspirational’ or ‘vulnerable’ – taking a social model approach and aligning with our organisational values.
We’re looking for someone with experience of broad-base fundraising, significant success in trusts and foundations fundraising, and skills and experience in databases.
About Transport for All
Transport for All is the disabled-led group breaking down barriers and transforming the transport system so disabled people can make the journeys we want, with freedom, dignity, ease and confidence. We work with our members to campaign for change, influencing governments, industry and the public.
Your responsibilities
1. Fundraising strategy (10% of time)
· Work with the CEO and Senior Leadership Team to set and deliver the fundraising strategy.
· Work across teams to identify opportunities to create projects and seek funding.
· Ensure all fundraising activities comply with legal and regulatory requirements.
· Report regularly to the Finance Committee and Board.
2. Trust and foundations fundraising (60% of time)
· Work with the Senior Leadership Team to identify projects and core costs for funding and develop realistic budgets.
· Craft compelling applications to secure funding.
· Develop and maintain strong relationships with key funders.
· Work across teams to ensure continuation funding for existing projects and costs where needed.
· Manage grants from existing trusts and foundations, ensuring grant requirements are met, and reports are on time, accessible and demonstrate impact.
· Manage the trusts and foundations pipeline, keeping up to date records at all times.
3. Database management (20% of time)
· Ensure the CRM supports funding monitoring purposes and staff can use it for this purpose.
· Continually champion and develop the CRM so that it is accessible to all staff and meets the requirements of all teams.
· Work with the Communications and Engagement team to put in place good stewardship of members, advice service users and other contacts via the CRM.
· Put in place supporter journeys that provide excellent stewardship.
4. Wider fundraising (10% of time)
· Explore, test and evaluate wider fundraising opportunities. This could include appeals, corporate fundraising, events, individual giving and legacy giving.
· Support the Training, Research and Consultancy team with bid and proposal writing on an ad hoc basis.
5. General (at all times)
· Undertake any other tasks, duties or projects which may arise from time to time which are in line with the general level of this post and as instructed.
· Undertake occasional evening and weekend work as required, and take responsibility for arranging time off in lieu with your manager.
· Line manage and supervise members, contractors and staff as required.
· Work within the Social Model of Disability.
· Work in adherence to Transport for All’s values and staff policies.
· Maintain confidentiality.
· Attend staff meetings as needed.
Skills
We’re looking for someone who:
· Has experience of fundraising, particularly from trusts and foundations, preferably including significant, multi-year grants
· Has strong research skills and enjoys identifying funders and their priorities
· Can construct realistic budgets and work with colleagues to craft project proposals
· Has a track record of securing funds for social justice causes
· Has excellent persuasive, value-based communication skills, both written and verbal
· Understands data protection and fundraising compliance and good practice
· Understands the potential for a good CRM to add value, and is confident about helping other team members to use a database to help their work
· Can manage a mixed workload with conflicting priorities
· Has strong organisational and time management skills
· Has a commitment to and understanding of the social model of disability, and disability justice
We particularly welcome applicants from disabled people. This explicitly includes those of us who are Deaf, neurodivergent, chronically ill, have a mental health condition, have age-related impairments, and people with both visible and non-visible impairments.
Transport Justice for disabled people.
The client requests no contact from agencies or media sales.
Salary: £28,500 per annum
Hours: 35hrs per week, FTC until 30th September 2025 with possibility of extension dependent on funding.
Location: New Horizons, Guinness Trust Estate, Cadogan Street, London, SW3 2PF
Line Management: Head of Member Experience
Working with: Head of Member Experience, Centre Coordinator New Horizons and the wider Open Age team, Service Users, community organisations
Open Age is seeking a person who is the welcoming face of Open Age. They will be able to give our members the time they need, whilst juggling a busy workload. The person will have a friendly manner and remain calm when managing different priorities.
The role would suit someone who has a proven ability to multi-task, think of their own initiative and also enjoy being part of a team. Someone who can support a junior role and their development and training. The person will require competence in time management, organising workload/priorities and decision making.
About Open Age:
Open Age was established in 1993 and we’re now celebrating over 30 years of championing an active life for older people. Each week we run a wide range of activities for older people from our own three centres and over 60 other community venues. Open Age’s array of activities improves the physical and mental wellbeing of our members.
What you get in return
You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of older people.
We offer 25 days leave (pro rata) plus bank holidays and 1 extra day off for your Birthday and occasionally additional paid leave over Christmas period is given.
Employer and employee contribution to pension in line with auto-enrolment pension requirement, 3% employer contribution
Access to the Cycle to Work Scheme through salary sacrifice.
We are London Healthy Workplace Award accredited and proactively invest in the health and wellbeing of employees supporting fair employment practices and a better workplace.
Regular staff social events.
Training opportunities.
An inclusive work environment welcoming people from all backgrounds, sexuality, ability, race, ethnicity, gender and age.
Equal Opportunities:
Open Age is committed to promoting a diverse and inclusive community. We welcome applications from all backgrounds and experiences.
To apply for this position, please submit your CV and personal cover letter, without the use of AI, outlining your suitability for this role (no longer than one page). CV’s without covering letters may not be considered.
The closing date for applications is 9am Friday 9th May
Please email to ask about any reasonable adjustments you may need to be able to apply to this role.
Interview dates: Week of 12th May
The successful applicant will be required to undergo an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Solutions Architect at our charity, you will play a pivotal role in designing and implementing technology solutions that support our mission and strategic goals. With the upcoming implementation of a new Salesforce CRM, you will ensure its successful integration and optimization while also overseeing the architecture of other critical systems across the organization. This role requires a blend of technical expertise, strategic thinking, and excellent communication skills to drive innovation and efficiency.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
28 days of annual leave (plus 8 days paid public holidays) per year
Discounted gym memberships and cycle to work schemes
Employee Assistance Programme and access to Wellbeing Resources.
Generous pension contributions – up to 10% employer contribution
Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 9th May 2025
Interview date(s): TBC. Early applications are encouraged as interviews may take place on a rolling basis ahead of the closing date.
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.
Title: Director of Finance & Operations
Location: London (hybrid working – minimum two days a week in the office)
Art Fund is seeking a strategic and collaborative Director of Finance & Operations to join its Senior Management Team and help shape the future of the UK’s cultural landscape.
Art Fund is the national fundraising charity for art. With over 142,000 members and a network of 900 museums, galleries, and historic places across the UK, it is a pioneering and independent voice in the cultural sector enriching collections, growing audiences, and advocating for the vital role museums play in society.
This role comes at an exciting and transformative time for the organisation. As Art Fund progresses through the final stages of its 2022/27 strategy and prepares for the next chapter, the Director of Finance and & Operations will play a critical leadership role in helping the organisation scale its impact, drive operational excellence, and support long-term growth.
The opportunity
The Director of Finance and & Operations will provide strategic and operational leadership across the following key areas: finance, people, governance, legal, facilities, and risk. They will lead a multidisciplinary internal services team and work closely with the Director, Senior Management Team, and Board of Trustees.
Major priorities will include embedding a new finance system, supporting the successful delivery of a cross-organisational CRM implementation, and the next five-year strategy and financial plan.
This position requires a qualified accountant with strong strategic planning and commercial acumen, ideally with experience supporting income growth and business innovation in a complex, values-driven organisation. They will be a natural relationship builder with excellent interpersonal, influencing, and communication skills.
While prior experience in the arts, heritage, or charity sectors is welcome, it’ is not essential. What matters most is a genuine passion for Art Fund’s mission to make art and culture accessible to all.
Candidate profile
Art Fund is looking for an individual who can demonstrate:
- Proven success in strategic leadership and financial management
- Strong experience of business planning and income generation
- A collaborative and inclusive leadership style
- A commitment to data-led decision-making and continuous improvement
- Deep understanding of organisational governance, risk, and compliance
- Outstanding team leadership and the ability to foster a positive, values-based workplace culture
What Art Fund offers
Art Fund offers a rewarding working environment, a beautiful canal-side office in King’s Cross, and a compelling benefits package, including:
- 27 days’ annual leave, plus bank holidays
- 10% employer pension contribution
- Free National Art Pass (with a plus one)
- Art Allowance and Art Time to support cultural engagement
- Private healthcare cashback plan
- Flexible hybrid working and home office equipment allowance
Art Fund is committed to equity, diversity and inclusion, and welcomes applications from candidates from all backgrounds.
Allen Lane is acting as an employment agency advisor for The Art Fund on this appointment. For further information about the role, including details about how to apply, please visit Allen Lane website or reach out to Rosemary Pini at Allen Lane.
Timeline:
- Closing date: Wednesday 14th May
- Shortlisting: 28th May
- First interviews: Week commencing 2nd June
- Final Stage Interviews: Week Commencing 9th June and 16th June
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Insights Analyst - Charity - FULLY REMOTE
Understanding Recruitment NFP is delighted to be partnering with Animals Asia, a leading charity dedicated to creating positive change for animals across Asia, to find a talented Insight Analyst. This is a fantastic opportunity to join their dedicated Data, Technology and Insight team and play a key role in data-driven decision-making across the Supporter Engagement Department.
As an Insight Analyst at Animals Asia, you'll be instrumental in analysing complex datasets, identifying actionable insights, and delivering strategic recommendations that contribute directly to their impactful mission. You’ll collaborate closely with colleagues to build insightful dashboards (primarily using Tableau) and communicate key findings to stakeholders across the organisation. Your expertise in SQL and data visualisation will be crucial in driving Animals Asia's vital work.
Key Skills:
- Proficient in SQL for querying and manipulating data to extract meaningful information.
- Strong experience in working with data visualisation tools such as Power BI or Tableau to create clear and impactful reports and dashboards.
- Familiarity with the Google suite, Google Sheets, Google Meets, etc.
- Proven ability to work effectively with colleagues of all technical abilities, translating complex data into understandable insights and reports.
Contract Details:
- Position: Permanent (Fully Remote)
- Salary: £40,000 per annum
- Location: Home-based, ideally UK
This is an exciting opportunity to join a dynamic team within a truly impactful organisation.
To find out more about this opportunity and the recruitment schedule, please contact Harry Bullock at Understanding Recruitment NFP.
Brixton House is more than just a cultural space; it is a vibrant community hub where creativity thrives, voices are heard, and everyone is welcomed and celebrated. We invite you to join us in our mission to enrich lives through the power of the arts.
Our vision is to empower the undervalued, unheard, and excluded communities through our creative and cultural spaces. We believe in creating a haven where every voice matters, where stories from all walks of life can be shared and celebrated. Our mission is rooted in the rich and influential history of Ovalhouse Theatre, from which Brixton House has emerged as a dynamic new cultural hub. We are dedicated to presenting and collaborating with voices and perspectives that are often marginalised in mainstream funded culture.
Our commitment to building a strong connection with our community is reflected in our core values:
• Always be welcoming to our international community
• Be radical and progressive in our thinking and activities
• Be collaborative in our ambitions – nurturing new relationships locally, and beyond Brixton
• Most importantly, always celebrate our unique identity and growing accomplishments
Purpose of the role
The Production Manager plays a key role in delivering all aspects of the production process, coordinating all production activities and operations on time and within budget.
The role works closely with the Head of Technical, Production and Building services, Senior Producer, and Events team in scheduling, and delivering all technical and production services for all events and activities across Brixton House’s programme.
The Production Manager engages directly with creative teams, event clients, production companies and others, and leads their teams to use their expertise collaboratively and creatively to advise, support and deliver all technical and production services.
HOW TO APPLY?
Please note, previous applicants need not apply.
Closing date: Monday, 26 May 2025 23.59.
Interviews: Week commencing 2 June 2025.
During the application process, we will ask you to:
• Upload a current CV detailing a maximum of 10 years of work history, if applicable.
• Upload a personal statement (cover letter) detailing your suitability for the role, referring to all points in the person specification and job description (1000 words max).
Should you have any access requirements in applying for this role please contact us.
PLEASE NOTE
THE SUCCESSFUL APPLICANT WILL BE SUBJECT TO A CRIMINAL RECORD CHECK FROM THE DISCLOSURE AND BARRING SERVICE (DBS) BEFORE THE APPOINTMENT IS CONFIRMED. THIS WILL INCLUDE DETAILS OF CAUTIONS, REPRIMANDS OR FINAL WARNINGS, AS WELL AS CONVICTIONS SPENT OR UNSPENT. ONLY RELEVANT CONVICTIONS AND OTHER INFORMATION WILL BE TAKEN INTO ACCOUNT.
Location: Brixton House, 385 Coldharbour Lane, Brixton, London SW9 8GL.
Contract Type: Fixed Term 12 months
Hours: Full time, 40 hours per week
Salary: £31,000 to £34,000 per annum depending on experience
Benefits: 22 days holiday per annum, Edenred Staff Discounts, Eye test Vouchers, Cycle2work Scheme, Employee Assistance Programme
REF-221 422
This is an exciting new role for our organisation! You’ll have the freedom and autonomy to shape our marketing strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.
• Salary: £36,565 - £41,200 per annum (dependent on experience, Full-Time Equivalent)
• Hours: Flexible arrangements! We're open to accommodating everything from 20 hours per week (0.5 FTE) up to full-time - depending upon the candidates needsmark. Hybrid working options available.
• Contract: Permanent
About Us
Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.
With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.
We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.
What You’ll Do
Strategy & Execution: Create and drive an innovative individual giving strategy that grows our existing donor base and revenue.
Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.
Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.
Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert our supporters into donors.
Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.
Team Leadership: Inspire a small but passionate team, and getting stuck in to delivery in order to achieve our shared goals.
And More…
• Support our corporate fundraising initiatives.
• Be the face of Sufra at external events and meetings.
• Work closely with the entire team, stepping in wherever needed to propel our charity forward.
Why You’ll Love Working with Us
Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.
Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.
Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).
Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.
Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.
If you’re an experienced fundraiser with a knack for storytelling and growing an engaged supporter base, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About VODG
The Voluntary Organisations Disability Group (VODG) represents over 130 organisations within the voluntary sector whose work is focused on enabling disabled people of all ages to live the lives they choose. VODG believes that an ambitious, reliable and vibrant voluntary sector that works together is critical to achieving this aim.
VODG’s mission is focused on two key areas – enabling our members to be the best they can and improving the environment in which our members operate.
VODG believes that our membership approach and operations should centre around the views of disabled people and be influenced by professional expertise.
Introduction to the role
The coordinator role is crucial in enhancing the productivity and efficiency of the leadership team within the organisation. Serving as a central point of contact, this position involves a diverse range of responsibilities, from managing executives' calendars and coordinating meetings to handling communications with professionalism and discretion. By implementing improvements to organisational processes and maintaining meticulous record-keeping, the coordinator role contributes significantly to the smooth operation of daily activities of the organisation.
Additionally, the role involves coordinating events, assisting with project administration, and supporting financial reporting, all while embodying the core values of the organisation.
This position not only demands strong organisational skills but also a proactive approach to achieving corporate objectives and fostering a collaborative work environment.
Purpose of role
The Operations Coordinator will:
-
Act as a central point of contact, managing executive calendars, coordinating meetings, and facilitating effective communication while maintaining a high level of professionalism and discretion.
-
Be responsible for improving organisational processes, ensuring meticulous record-keeping, and contributing to the seamless execution of daily activities.
-
Coordinate events, project administration, and financial reporting, all aligned with the organisation's core values.
Specific responsibilities and duties
Administrative Support
-
Assist with a variety of administrative tasks that enhance the productivity of the leadership team, such as scheduling and coordinating meetings, managing executives' calendars with attention to priorities, and organising files and documentation for easy access.
-
Identify and implement improvements to existing organisational processes and procedures to boost efficiency, ensuring that the team can operate at maximum effectiveness.
Communications
-
Act as a central point of contact for both internal team members and external stakeholders, handling communications with a professional demeanor.
Meetings
-
Collaborate closely with the Business and Operations Manager to support the overall management of meetings, including preparing detailed agendas, taking comprehensive minutes during meetings, and circulating documents to all participants in a timely manner, ensuring that all follow-up actions are clearly outlined.
Event Coordination
-
Coordinate a variety of events and meetings, supporting logistics such as venue selection, catering orders, accessability requirements and technical arrangements.
-
Assist in the planning and scheduling of member events and meetings, ensuring all details are attended to, such as invitations, attendee confirmations, and venue preparations.
Project Administration
-
Maintain comprehensive administrative records relevant to projects, ensuring that all documentation is current and easily accessible to project team members.
Record Keeping
-
Establish and maintain accurate records, comprehensive databases, and organised documentation related to office operations and employee activities, including diligent management of the CRM system to ensure timely updates and accuracy of information.
Finance
-
Assist with the preparation of financial statements and reports, maintaining accurate and organised accounting records, and supporting the reconciliation of accounts to ensure data integrity.
General
-
Support the organisation to achieve its corporate objectives.
-
Be a proactive and professional representative of VODG and its values at all times, including in relation to the prioritisation of your own responsibilities and professional development.
-
Undertake such duties as may be deemed necessary by the CEO and/or the line manager that are commensurate with the level of this post.
Our vision is for an ambitious, trusted and vibrant voluntary sector that works together to enable disabled people to live the lives they choose.



The client requests no contact from agencies or media sales.
Term: Two-year fixed term contract, with potential to extend.
Hours: 1.0 FTE, 37.5 hours per week with the opportunity for flexible working hours.
Salary: £38,000 - £40,000
Location: Hybrid; minimum two days per week in the London office.
Department: Fundraising
Reporting to: Head of Events and Engagement
Responsible For: N/A
About the role
We are seeking a detail-oriented Events and Stewardship Manager, to manage the planning, delivery and evaluation of high impact events and stewardship initiatives that engage and inspire prospects, donors and our partners:
-
Events: Taking a proactive approach to project management, this role will have responsibility for delivering a range of events across our global event portfolio. These events underpin Mission 44’s fundraising goals, especially for HNWI and corporate audiences.
-
Stewardship: As part of the fundraising team, the post-holder will deliver exceptional support and experiences for our current donors including production of impact-focused reports, personalised communications and moments that build community for Mission 44’s growing donor base.
It is expected the role will have a 60:40 split between events management and stewardship activities. This role is ideal for a skilled planner, exceptional collaborator, and a strong writer, capable of supporting the delivery of exceptional donor experiences, stewardship communications, progress reports and materials that showcase Mission 44’s impact. It is worth noting whilst Mission 44’s events portfolio is global, this role will have minimal international travel.
Key Responsibilities
Special Events Management
-
Manage the end-to-end delivery of global events within Mission 44’s portfolio, including donor and prospect dinners, trackside activations and flagship fundraising galas.
-
Lead on core event logistics plans, including venue searches, supplier contracting, building of accurate run of shows and production schedules for multi-day events.
-
Produce quality briefing materials for event participants, staff, trustees, donors and impact partners.
-
Support the wider Fundraising team with securing sponsorship, ticket sales, and securing auction items. This includes production of targeted collateral for outreach.
-
Produce quality and timely evaluation for events activities that capture key learnings, recommendations and event ROI.
-
Work closely with the Fundraising Data and Operations Manager to ensure that events and stewardship data is updated in a accurately and timely manner to our CRM system (Virtuous).
-
Work closely with the Communications Team to ensure events materials are aligned with brand and messaging.
Stewardship: Donor Communications and Reporting
-
Deliver exceptional donor experiences, including impact-focused reports, personalised communications, and bespoke touch-points with impact partners and the Mission 44 team.
-
Oversee the preparation and submission of specific donor reports, ensuring accuracy, timeliness, and compliance with donor guidelines and grant agreements.
-
Manage select bespoke stewardship projects which strengthen relationships with donors especially our corporate partners
-
Work closely with our Impact and Finance teams to gather data, track progress, and strengthen internal reporting processes.
-
Work closely with the Communications Team to ensure that donor communications are consistent with our brand and messaging.
-
Maintain accurate records of donor and partner interactions using our CRM system (Virtuous).
Personal Qualities
-
Passionate About Young People: You are deeply committed to Mission 44’s vision of supporting young people from underrepresented backgrounds to thrive in education and employment.
-
A Story-teller: You enjoy writing, and especially love crafting compelling stories to support proposals, reports, and briefing materials, with a clear and persuasive narrative in English.
-
Delivery-focused: You’re skilled in managing multiple projects simultaneously, meeting deadlines, and ensuring high-quality execution.
-
Detail-driven: You enjoy being in the details, accurately tracking key performance indicators (KPIs), and ensuring no stone is left unturned.
-
A Collaborator: You love working across portfolios and internal functions. You will work closely with all members of the fundraising team to provide operational support and achieve fundraising goals.
-
Pro-Active Critical Thinker: You find gaps in ways of working and create quick solutions before others even notice.
-
Flexible & Adaptable: Mission 44 is a fast-moving start-up, and you thrive in that environment. You embrace change, adjust priorities on the fly, and pivot when needed- always maintaining focus, resilience, and a solutions-oriented mindset.
Desired Skills and Qualifications
Essential:
-
Proven experience of project managing either bespoke events, campaigns, fundraising initiatives from conception to evaluation.
-
Proven experience managing special events for HNWI and corporate prospects and donors
-
Understanding of stewardship and supporter journey – experience of improving the donor experience and/or developing a partnership via event participation.
-
Experience of managing a wide range of senior stakeholders and external suppliers with demonstrable knowledge of working with event venues in delivering health & safety, catering and production requirements, registration systems, sponsor requirements, AV technology, supporting high-profile talent, staff and volunteers.
-
Strong track record of producing high quality written materials including reports
-
Experience of working with fundraising CRM systems / guest management systems.
Desirable:
-
Excellent track record, and evidence of delivering income growth through event fundraising.
-
Project management qualification such as Agile, Prince II or Scrum.
-
Strong experience of developing branded materials for events and written communications, and a good understanding of applying brand guidelines.
-
Experience of working with young people and embedding safeguarding policies in event delivery
-
Experience of working within an international setting
Benefits
- Enjoy 28 days annual leave, plus a day for your birthday
- Use our cycle-to-work scheme and free gym access
- Save for retirement with our generous pension package
- We finish every Friday at noon in August
- Optional health insurance and access to an EAP
- Professional development budget of £1k
- Unlimited volunteering leave, as agreed with your manager
- Wellbeing allowance to spend in whatever way works for you
- Competitive parental leave package
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
We are seeking a skilled and experienced Strategic Communications Manager to join our Communications team. This role will be pivotal in shaping and executing our communication strategies to support our vision and strategy, working closely with the marketing, brand and digital teams to ensure cohesive customer journey and impactful messaging across all channels online and offline.
Additionally, this role will involve account management of communications deliverables across the organisation and strategic transport outcome areas and building strong close relationships with key stakeholders in the sector as required.
What you will be doing:
- Develop and implement comprehensive communication strategies for a range of different B2B and B2C audiences that profile our work and promote our grant, innovation and research products and services ensuring smooth customer journeys at all touchpoints.
- Ensure that there is a smooth customer journey for different audiences across identified touchpoints, maximising the impact of our content and CTAs for all audiences.
- Collaborate with the marketing, brand, digital and press teams to develop our content themes, and create content for various platforms including social media, website, email campaigns, and press releases.
- Collaborate with the brand and marketing team to deliver online and offline events.
- Support in delivering brand and communications activities for key partnerships and stakeholders as required.
- Manage projects in an account management type structure, ensuring timely and effective execution of communication plans and initiatives.
- Anticipate and manage risks and external factors that could influence the communications message, ensuring proactive and strategic responses.
- Monitor, analyse and report on communication metrics to assess the effectiveness of strategies, KPIs and make data-driven recommendations for improvement to communications and customer journey.
- Collaborate with innovation, research, and grant team to set creative, clear strategic communications goals that raise awareness and profile our work in the right way, with the right audiences. This will involve creative brainstorming of tools and tactics as well as gathering examples of best practice from industry.
About you:
Must haves:
- Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.
- Minimum of 7-10 years of experience in strategic communications, with a strong background in marketing, branding, and digital.
- Proven track record of developing and executing successful communication strategies for a range of audiences promoting a range of CTAs.
- Excellent written and verbal communication skills, with the ability to craft compelling messages for diverse audiences.
- Experience of creating a range of content for different platforms, from video and infographic to web pages and social media posts.
- Experience of managing communications partnerships and or campaigns with third party organisations.
- Strong project management skills, with the ability to manage multiple priorities and deadlines and evidenced experience in ability to record and report effectively on communications projects through systems such as Microsoft Planner.
- Proficiency in using communication and marketing tools, such as social media platforms, content management systems, and analytics software.
- Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.
- Proactive approach to delivery – key part of this role will be to ensure that relevant senior communications colleagues are kept informed and consulted on key projects.
Nice to have:
- Experience of leading or supporting online and offline events.
Reporting lines and relationships
Reports to: Senior Strategic Communications Manager.
Key relationships: Other Strategic Communications Manager, brand, marketing and digital team, wider communications team, wider organisation.
Extra Information
- The role is based In Harlow, Essex at Motability’s offices, easily commutable from London, 30 minutes from Liverpool Street station or 18 minutes from Tottenham Hale station.
- Blended working arrangement with three days a week working from home.
- The job holder may be required to travel around the UK from time to time to attend various exhibitions, events relating to work. This could involve occasionally overnight stays and working outside of normal office hours (including weekends).
We are building a future where all disabled people have the transport options to make the journeys they choose.

The client requests no contact from agencies or media sales.
This part-time role is at the heart of our creative and administrative operations. The successful applicant will be responsible for ensuring the smooth running of production weeks, supporting creative planning and delivery, and providing administrative support to the Artistic Director and the wider team. They will help manage productions, support volunteers, maintain systems, and contribute to the ongoing success of our acclaimed playwriting programmes for children.
Candidates should be:
· Exceptionally organised, efficient and detail-oriented
· A strong communicator who thrives in a collaborative team
· Calm and capable under pressure, especially during busy production weeks
· Confident managing logistics, paperwork, and people simultaneously
· Enthusiastic about theatre and working behind the scenes
· Friendly, approachable and great at working with volunteers, children and creatives
· Flexible and dependable, with a can-do attitude and a love of problem-solving
The Production Administrator & Assistant to the Artistic Director is responsible for:
· Coordinating all logistics and administration for courses and productions
· Managing communications and documentation for volunteers and creative teams
· Acting as Production Manager during show weeks and supporting technical teams
· Assisting the Artistic Director with administrative and scheduling duties
· Maintaining systems including Salesforce CRM and managing merchandise stock and sales
· Helping to ensure a welcoming, well-run studio environment at S&H HQ
The Production Administrator & Assistant to the Artistic Director reports to the CEO & Artistic Director and collaborates closely with all members of the staff team.
To reflect and celebrate the rich variety of heritages, backgrounds, and orientations represented in London and beyond, we strive to build and maintain a staff team and volunteer base that is as diverse as the communities we serve.
The client requests no contact from agencies or media sales.
We're looking for a talented Individual Giving Manager to join our small team. The role will be responsibile for the delivery of our excellent supporter stewardship, care and retention programmes, whilst driving fundraising growth.
The Individual Giving Manager will be responsible for the development and delivery of Women for Refugee Women’s (WRW) individual giving fundraising strategy, including through a variety of income streams such as regular gifts, High Net Worth giving, corporate support, events, and legacies; to develop and deliver WRW’s support engagement journey in order to generate income from individual donors and to develop strong and long-lasting supporter relationships; to oversee and develop our stewardship retention programme; and to contribute to WRW’s overall fundraising strategy and income generation.
The client requests no contact from agencies or media sales.
About Lumos
Lumos is an international children’s charity founded in 2005 by the author J.K. Rowling to end the harmful practice of institutionalisation of children. Lumos’s mission is to fight for every child’s right to a family by transforming care systems around the world. Our vision is for all children to grow up in safe and loving families.
Despite clear evidence of the harms of institutionalisation, an estimated 5.4 million children worldwide continue to live in institutions. Separated from their families and communities, these children are deprived of the love, attention and opportunities they need to thrive. Our three-pronged approach is to prevent family separation, to protect children and to promote care reform. We’ve made important progress in closing harmful institutions and reuniting children with their families. And where children are unable to live with their birth families, we promote alternative family-based care, such as kinship care and quality foster care. Thanks to our tireless efforts alongside many other champions of care reform, the harms of institutionalisation are now more widely understood. A global movement is underway and the UN, the EU and some large development agencies have joined individual countries in pledging to change how they care for vulnerable children. We are committed to ensuring that global policy commitments are translated into local action, leading to sustainable change for vulnerable children.
JOB PURPOSE
This is an exciting opportunity for a proactive and organised operations professional to play a key role in strengthening the systems, processes and projects that will underpin our 10-year ambition. The Fundraising Operations Officer will help drive improvements in how the Fundraising team manages data, reporting and income tracking. The role supports the smooth running of Fundraising operations by improving and maintaining systems, processes and administrative functions, ensuring the global team runs smoothly and efficiently.
This is a newly established role that will offer hands-on experience in project coordination, risk escalation and CRM management, and will support you to develop technical and strategic skills in an international fundraising environment. Working closely with teams across Lumos, you’ll be part of an ambitious, values-led organisation where collaboration and continuous improvement are at the heart of what we do.
KEY OBJECTIVES
Operational Oversight
- Oversee day-to-day Fundraising operations, ensuring compliance with regulatory requirements, e.g. GDPR and IATI, across all relevant jurisdictions
- When needed, coordinate process improvement initiatives that support Fundraising delivery and create efficiencies, ensuring they work alongside those already used within Lumos
- Manage back-office functions for recruitment, inductions of new starters in the Fundraising team, and management of contractors and other suppliers as appropriate
- Provide operational support for events, including managing guest lists, monitoring expenditure, helping with venue logistics and on-the-day activities
- Help maintain and improve internal systems and team documentation (e.g., on SharePoint)
- Support the drafting of Fundraising policies, procedures and systems used by the organisation
- Maintain records of Gift Aid declarations and support the quarterly claims process
Salesforce Administration
- Act as our day-to-day administrator for our Salesforce database
- Manage the process of recording and reporting on information from Salesforce, maintaining accurate donor and income data, and ensuring up-to-date and consistent record keeping
- Take the lead on running selections and reports to support fundraising activity
- As needed, provide basic training and guidance about Salesforce for the team
- Work with the Finance team to reconcile donations recorded on Salesforce with their records
Information Management
- Support the Director of Fundraising with financial planning, forecasting, and scenario analysis to inform key strategic decisions.
- Deliver accurate and timely income and activity reporting to key stakeholders, including the Chief Executive, Trustees and the Fundraising Committee and to share with external agencies such as the Fundraising Regulator.
- Maintain the risk register, ensuring it reflects activity and can be used as a tool by the Director of Fundraising and Chief Executive
Fundraising Support
- Provide administrative and coordination support for fundraising campaigns, appeals and events
- Assist with donor stewardship, including thank-you letters and donor communications
- Respond to enquiries via the Fundraising inbox, social media or post
- Support scheduling and coordination of Fundraising meetings and cross-team projects
- Collaborate across the organisation to ensure fundraising needs are integrated and aligned
Safeguarding
Lumos is committed to ensuring the safety and protection of children, adults at risk and the wider communities in which we work. All staff and associates must:
- Carry out all duties with an awareness and understanding of the Safeguarding requirements within the area of responsibility.
- Ensure work complies with all safeguarding policies and procedures
- Ensure the that their behaviours and actions support the safeguarding of children, adults at risk and others and are in line with Lumos policies relating to conduct.
To apply please attach a copy of your CV and cover letter to your application.
All applications need to be submitted before the closing date, Friday 30th May 2025.
To realise every child’s right to a family by transforming care systems around the world.
The client requests no contact from agencies or media sales.