Customer relationship manager jobs in Hammersmith, greater london

Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy with people who may need us to go the extra mile? If so, then this could be the role for you.

This is a very exciting time to be joining Ability Housing Association as we deliver our Customer Strategy within our in-house Contact Centre. We are seeking an enthusiastic and courteous individual to join our team with a commitment to delivering an excellent service to our customers.

This is a busy and varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair-related queries. Every day can create a new challenge.

You will be dealing with tenants, colleagues from across the organization, and staff from other close business partners, helping and escalating queries to the relevant department or Contractor as appropriate.

Experience in the social housing sector is desirable, although we will consider applications from other sectors, as full training will be provided. You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels. Previous experience using a CRM system would also be ideal.

If you feel you like you have what we are looking for and are keen to make a difference in the lives of those who need our support, please do get in touch with us.

 

We’re seeking a highly organised, proactive Operations Coordinator to help keep our work running smoothly behind the scenes. This is a varied role supporting colleagues across teams, maintaining key systems and trackers, and helping ensure processes are clear and effective.

Pause works alongside women at risk of having children removed from their care, helping them improve their lives and influencing the services and systems that affect them. Our vision is a society where women who experience child removal receive the support they need so it never happens more than once.

You’ll provide high-quality operational and administrative support to the national team, monitoring shared inboxes, maintaining accurate records, supporting project and funding tracking, and helping ensure effective use of our case recording system.

This role suits someone who is detail-oriented, digitally confident and comfortable managing competing priorities. You’ll collaborate across teams, using strong communication and coordination skills, while taking ownership of your work and adapting to changing needs.

You’ll be part of a small, supportive team, where everyone takes a flexible and collaborative approach to work and is committed to improving outcomes for vulnerable women. 

About Us

The Early Education and Childcare Coalition unites the voices of parents, children, providers, early years professionals and the wider business community, working together for investment and reform of early education and childcare in England.

We believe that we all benefit from a well-functioning early education system and we all have a role to play in ensuring it works for children, parents and the economy.

We are backed by some of the most high-profile campaign and research organisations in the UK. Our members span providers, parent groups, trade unions, the business community and NGOs. Together, we use our collective voice and research to build public and political support for change.

This is an exciting time to join the Coalition. We have experienced significant growth in recent years and, with early years firmly on the political agenda, we expect this to continue.

About the role

• Hours: 30 hours per week (this can be worked over 4 or 5 days). We will consider other working patterns with a minimum of 3.5 days per week worked over 4.
• Duration: Two-year contract, renewed subject to funding
• Location: Home-working, can be based anywhere in the country
• Salary: c. £53,820 per annum FTE (£43,056 pro-rata for 4 days)

We are a remote team, with most colleagues based outside London. This role will support the whole organisation and requires occasional in-person meetings such as in-person team planning days which you will be expected to travel to.

We work flexibly and understand the realities of balancing work with caring commitments. We trust you to manage your time, but expect most hours to be worked within core office hours. To support effective remote working, all staff work on Thursdays.

This is a senior, cross-cutting leadership role sitting at the heart of the organisation. You will lead on operations, finance, HR and organisational systems, while working closely with the Executive Director and Senior Leadership Team (SLT) and the Board to ensure the Coalition is sustainable, well-run, and set up for growth and impact.

About You

You are an experienced operations leader with a strong track record of building and running effective organisational systems, ideally within a charity, social impact or policy environment.

You are equally comfortable developing strategy and rolling up your sleeves to deliver. You bring strong financial and organisational management skills, and are motivated by enabling high-impact teams to thrive.

You have experience working at senior leadership level and are confident operating across a small, fast-paced organisation where priorities can shift quickly. You are a systems thinker who can spot gaps, create structure, and improve how things work.

What You Can Expect to Be Doing

Function leadership

• Work as part of the Senior Leadership Team
• Contribute to organisational strategy, planning and growth
• Support organisational decision-making, balancing operational, financial and strategic priorities

Develop operations and organisational systems

• Oversee the day-to-day running of the organisation, ensuring efficient and effective operations
• Develop and implement systems, processes and policies to support a scaling organisation
• Take ownership of organisational infrastructure (e.g. CRM, internal systems, workflows)
• Improve internal coordination, planning and ways of working across functions

Financial management and sustainability

• Oversee day-to-day financial operations, including reporting, invoicing and payments
• Support organisational financial planning, forecasting and scenario modelling
• Work with external accountants/bookkeepers and ensure strong financial controls
• Support the Executive Director and Board on financial governance and decision-making

People management

• Ensure the organisation has robust HR systems in place, ensuring they reflect changes in legislation, support staff wellbeing and development and foster an inclusive and positive culture
• Lead recruitment, onboarding and staff contracts
• Support performance management, team development and organisational culture

Programme and contract management

• Oversee operational delivery of programmes and projects
• Manage funder agreements and contracts, ensuring compliance and reporting
• Support programme leads with planning, delivery tracking and coordination
• Strengthen systems for delivery and accountability

Governance and organisational support

• Support effective governance, including Board coordination and reporting
• Ensure strong administration of meetings, papers and decision-making processes
• Strengthen alignment between governance, strategy and operations

Cross-organisational leadership

• Act as a central coordination point across policy, campaigns, research and communications
• Support other heads of function to deliver effectively through strong operational systems
• Identify and address organisational capacity gaps, particularly in admin, finance and infrastructure

Person Specification

Essential

• Experience of working at senior leadership level
• Strong experience in operations and financial management
• Experience establishing or improving systems and organisational infrastructure
• Experience of HR processes and people management
• Experience supporting governance and working with senior stakeholders
• Ability to operate effectively in a small, fast-paced and growing organisation
• Strong organisational, problem-solving and communication skills

Desirable

• Experience in a charity, coalition, membership or policy organisation
• Experience supporting organisational growth or scaling
• Experience managing CRMs or digital systems
• While not essential, we would welcome applications from candidate who have either a HR or a financial qualification i.e. CIPD qualified or AAT qualification or similar level of experience and knowledg

The application process

Please apply with a CV and cover letter (no more than two pages) by the listed closing date. No agencies please. We recognise that the use of AI technologies can be useful in reducing the work that goes into job-hunting, however, we kindly request that you use your cover letter to evidence that you have understood the requirements of the role and provide examples of how you can meet the criteria.

The EECC is committed to equity, diversity and inclusion. We use anonymous recruiting during the application process and we use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team.

We regret that our small team does not have capacity to respond to unsuccessful applicants individually.

Timeline

• Closing date: 23:30, Thursday 11th June
• Notified for interview by: Tuesday 16th June
• Interviews: We expect this to be a two-stage interview process with first interviews held on either 24th or 25th June and second stage interviews arranged an agreed time.

At Book Aid International we share the power of books and help build a more equal future.

Every year we work with our partners worldwide to provide over one million brand-new books which support or establish libraries in communities where people would otherwise have few opportunities to read.

We are now seeking a temporary experienced CRM Project Manager to play a pivotal role in strengthening our operations.

This is an exciting opportunity to lead a focused, high-impact project that will shape the way we capture, manage and utilise information across multiple teams. Working closely with colleagues across the organisation, you will lead a full discovery and selection process for a new Customer Relationship Management system, ensuring it meets both our operational needs and long-term strategic ambitions.

Reporting to the Head of Programmes & Partnerships, you will take ownership of the project from the outset - defining scope and success criteria, mapping current processes, identifying opportunities for improvement and translating organisational needs into clear functional and technical requirements. You will research and evaluate CRM solutions suitable for the charity sector, coordinate supplier demonstrations and guide internal stakeholders through a robust and informed decision-making process.

This role is ideal for someone who combines strong project management expertise with a deep understanding of CRM systems and the not-for-profit environment. You’ll bring a sharp analytical mindset, excellent communication and stakeholder engagement skills (including with colleagues who do not have a technical background), and the confidence to lead workshops, challenge assumptions and drive clarity from complexity.

If you are a detail-oriented, inquisitive project manager with experience delivering a range of CRM or systems discovery projects, particularly within the charity sector, we’d love to hear from you.

The CRM & Impact Manager plays a central role in strengthening how MFL delivers and demonstrates its impact for young Londoners. Sitting within the Partnerships and Delivery team, this role ensures that high-quality data, effective systems, and meaningful insight underpin everything we do.

You will lead the development and ongoing optimisation of Salesforce and related systems, ensuring they support delivery, partnerships, fundraising, engagement and organisational learning. Working across teams, you will act as a key connector—bringing people, processes and data together to create a more consistent, efficient and scalable approach to how we work.

A core part of the role is improving how data is collected, managed and used. You will champion high standards of data quality and reporting, helping the organisation move from fragmented processes to joined-up, purposeful systems. This includes enabling teams to feel confident using data and systems in their day-to-day work, and providing practical guidance that builds capability across the organisation.

You will also play a critical role in shaping how MFL understands and shares its impact. By turning data into clear, meaningful insight, you will support better decision-making, strengthen programme design, and ensure we can clearly demonstrate our outcomes to partners, funders and stakeholders.

With a focus on continuous improvement, you will proactively explore opportunities to enhance systems and ways of working, including the use of emerging tools such as AI-assisted solutions. You will help ensure that the organisation focuses on the most valuable and proportionate data, keeping our approach purposeful, inclusive and aligned with our mission.

This is a highly collaborative role, well suited to someone who enjoys bringing clarity to complexity, working across teams, and using data and systems to make a real difference.

SELECTION PROCESS

Deadline for applications:   Monday, 8 June 2026 (4.00pm)

Shortlisting: Tuesday 9 June 2026 onwards (we will contact candidates by Friday 12 June if they are successful to next stage)

Interviews: - First Interview (on site): w/c 15 June 2026

- Second Interview (on site): w/c 29 June

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.   
 
We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal. 
 
The CRM and Supporter Journeys Manager plays a critical role in our data team, managing all imports in to the supporter database, continuously improving the way Plan International UK collects, interprets, and uses data to further our marketing activities. Using PeopleStage, you will develop our automated supporter journey capabilities and play a key role in Plan transitioning to a lifecycle marketing approach. This role is part of the core team working on the CRM transformation programme which will result in a new CRM system.
 
For further detail of this role, please see the job profile. 
 
Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role.
 
The deadline for applications is 23:59 on 27 May 2026
 
Interviews will take place on Thursday 4 June 2026
 
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
 
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
 
REF-228 528

We are looking for a warm, organised and proactive Membership and Individual Giving Manager to help us deepen relationships with our members and supporters.

EDS UK is the leading UK charity dedicated to supporting people living with Ehlers-Danlos syndromes (EDS) and hypermobility spectrum disorders (HSD). We provide trusted information, community connection and advocacy, for better recognition, diagnosis and care. Our members and supporters are at the heart of everything we do.

This role is central to building a sustainable income base that allows EDS UK to continue providing vital support, information and advocacy for people living with EDS and HSD.

As part of a small team, you’ll enjoy a varied role that blends hands-on delivery with strategic thinking. You’ll lead our membership scheme, grow regular giving, and ensure every supporter feels valued, understood and connected to our mission. You’ll bring empathy, clarity and creativity to supporter communications, recognising the diverse needs of our community.

This is a fantastic opportunity for someone who wants to make a tangible difference every day and help shape the future of EDS UK’s supporter experience.

We are looking for a Digital Engagement Manager, who will be in charge of leading the planning and delivery of Battersea’s digital communications across email, SMS, and online review websites, ensuring communications are supporter centric and channel agnostic, with the goal of supporting income generation and long-term supporter loyalty.

The Digital Engagement Manager will also project manage key updates and improvements to marketing technology systems and supporting processes, alongside the crucial development of the organisation-wide data strategy.

The successful candidate will demonstrate:

• Significant experience delivering email and/or CRM marketing strategies in a B2C environment, within a high-profile or innovative brand.
• Strong track record of implementing, evaluating and optimising highly effective email and SMS campaigns which have driven conversion, engagement and income generating capacity of an organisation.
• Significant experience leading the use of marketing automation programmes to deliver complex, cross-channel journeys for supporters.
• Experience working with cross-disciplinary teams to ensure alignment across a variety of channels and touchpoints.
• Experience leading a high-performing team of subject matter experts and specialists.
• Experience translating large data sets into actionable insights and supporter-centric optimisations which drive loyalty, engagement or impact.

Our Marketing and Communications Team

Battersea’s Marketing & Communications department is responsible for communicating the breadth of the organisation’s work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea’s reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea’s online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department’s ultimate goal is to raise awareness of Battersea’s work, so we can be here for more dogs and cats.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date:

Wednesday, 3rd June 2026, 11.59pm - All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):

First round (via MS Teams) - w/c 8th June 2026

Second round (in person) - w/c 15th June 2026

For more information about the role, please download our Recruitment pack from our Careers website.

Position:

MSF are the world’s leading emergency medical aid organisation. Committed to innovation and creativity, MSF UK deliver vital funds and raise awareness of MSF’s humanitarian mission. We have an exciting opportunity for a Data Insight Officer to join our Fundraising team. The Data Insight Officer is an integral role within the CRM and Insight team. Working alongside the Data Insight Specialist, multiple Department Heads and team members across fundraising, you will be responsible for supporting the improvement of existing reporting, delivering insight projects and assisting in the implementation of machine learning in our fundraising function. You will be joining a highly successful and fast paced fundraising team who raised over £100 million in 2025. We have an ambitious fundraising strategy and the analysis driven by the insight team will play a significant part in the development of MSF UK’s strategic fundraising goals. It is therefore vital that you have a keen eye for detail with the ability to highlight trends and patterns in data and present those findings to key stakeholders. This role offers the opportunity to gain experience in the not-for-profit sector and to develop your analysis skills, working with advanced data tools, including our data warehouse and to be part of an exciting transformation as we embed predictive analytics and machine learning into our fundraising work. So, if you’re looking to excel in the area of data insight and you’d like to be part of supporting strategic change for a medical organisation, we want to hear from you.

Hours: 37.5 hours per week, Mon Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in London office (Including Wednesdays)

Salary: £ 41,902.62 - £ 51,214.32 per annum

Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

The primary role of the Data Insight Officer is to support with the analysis and insight required to aid in the investment in and development of MSF UK’s Fundraising strategy. 

Reporting to the Data Insight Specialist, the Data Insight Officer is responsible for reporting and performance analysis, producing KPIs, maintaining Power BI dashboards, training on the use of Power BI and supporting income modelling. 

Please download the full job and person specification below for further details.

Knowledge Skills & Experience:

• Considerable experience and understanding of data analytics and reporting, preferably within a Data Insight role. 
• Considerable experience of using Power BI and creating dashboards to visualise data. 
• Experience of gathering data from various sources such as Microsoft Dynamics, or a Data Warehouse to produce reports. A suitable candidate will have a background in SQL. 
• Experience of using Python libraries such as Pandas, MatPlotLib, Ski-kit Learn or equivalent and using Python for data cleansing. 
• Experience of identifying patterns and interpreting trends in data and presenting results to inform Fundraising strategy. 
• An excellent level of numeracy combined with accuracy and attention to detail in the area of data analysis. 
• Demonstrable knowledge of Microsoft Excel to an advanced level including use of Power Query, formulas and other data analysis features. 
• An interest in Machine Learning and predictive analytics. 
• An agile approach to work and understanding of agile methodology is desirable. 
• Knowledge of data protection and GDPR processes. 
• A systematic and organised approach with a proven ability to follow things through and meet regular deadlines. 
• Confident interpersonal and negotiating skills with an ability to manage and build relationships with external suppliers, as well as with colleagues. 
• Self-motivated, flexible and able to work without close supervision. 
• Ability to manage and prioritise a busy workload amid conflicting demands.
• Flexibility to take on other related tasks combined with willingness to learn. 
• Fluency in written and spoken English. 
• Commitment to the aims and values of Médecins Sans Frontières. 
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer. 

Recruitment timetable:

• Closing date for applications: Tuesday 2 June 2026, 12.00pm (BST) 
• First round interviews: Monday 15 June 2026 
• Second round interviews Tuesday 23 June 2026 
• Projected Start Date: 20 July 2026, Dependant on candidate availability 

Working alongside the other Finance Manager (job-share partner) and the Co-Director, this role is responsible for ensuring the charity’s finances are effectively managed and that financial records are accurate and up-to-date. The postholder will collaborate closely with their job-share counterpart; together, they will be jointly accountable for the smooth operation of the organisation’s financial systems, while maintaining clearly defined areas of responsibility.

This role has a primary focus on the operational delivery of finance functions, including day-to-day processing and book-keeping related to income. It will ensure robust financial controls, accurate record-keeping, and efficient financial processes, supporting Women for Refugee Women to operate effectively and maintain strong financial discipline. 

Location: Old Street, London (Hybrid) * Please note that we are based in a women-only building. 

Accountable to: Co-Director 

Salary and hours: £44,289 - £49,339 pro rata (dependent on experience), 21 hours per week, plus benefits 

Length of contract: Permanent 

Purpose of the role: Working alongside the other Finance Manager (job-share partner) and the Co-Director, this role is responsible for ensuring the charity’s finances are effectively managed and that financial records are accurate and up-to-date. The postholder will collaborate closely with their job-share counterpart; together, they will be jointly accountable for the smooth operation of the organisation’s financial systems, while maintaining clearly defined areas of responsibility.

This role has a primary focus on the operational delivery of finance functions, including day-to-day processing and book-keeping related to income. It will ensure robust financial controls, accurate record-keeping, and efficient financial processes, supporting Women for Refugee Women to operate effectively and maintain strong financial discipline. 

Key responsibilities

Finance Administration 

• Together with the Finance Manager (Strategic) and the Co-Director, ensure that the charity’s finances are well managed and accounts are kept up to date. 

• Maintain overall responsibility for accounts receivable, and support the Finance Manager (Strategic) with accounts payable.

• Working together with the Finance Manager (Strategic), ensure all income and expenditure is entered onto the electronic book-keeping system (currently Quickbooks) accurately and in a timely manner, and assigned to relevant funds in accordance with funders’ requirements and restrictions.

• Ensure all donation details are correctly entered into the Donorfy fundraising database. 

• Ensure imported data in the accounting systems reconciles accurately with recorded transactions, and produce bank reconciliations as needed. 

Finance Management 

• Implement and monitor day-to-day financial controls, ensuring all processes meet audit and internal control standards. Ensure proper document storage, coding and audit trails for all transactions. 

• Support the Finance Manager (Strategic) in reviewing and updating operational finance procedures and ensuring organisation-wide compliance. 

• Working closely with the Finance Manager (Strategic) and the Co-Director, support improvements to finance systems and workflows. 

• Act as a bank signatory where appropriate.

Income Management 

• Ensure that all grants and other income due to the charity are received and managed in line with funder conditions and restrictions. 

• Issue and track invoices to ensure all income owed to the charity is collected promptly. 

• Ensure all cheques / cash income received is deposited into the current account in a timely manner. 

• Support fundraising and individual giving colleagues by providing accurate, timely financial information on a weekly basis to strengthen donor stewardship and reporting. 

• Maintain accurate records of gift aid declarations made. Prepare and submit regular Gift Aid claims to maximise eligible income. 

• Maintain accurate records of gift-in-kind and pro bono donations, organisational assets and restricted funds. 

• Ensure all income is recorded consistently across both the financial system and the fundraising database, working closely with the Individual Giving Manager to ensure alignment and information flow. 

Operational Reporting & Support 

• Provide financial administration support across the organisation, including for delivery teams and fundraising colleagues. 

• Work closely with the Finance Manager (Strategic) to ensure accurate information flows between operational processing and financial planning/reporting. 

• Provide responsive support to staff, helping them navigate finance processes confidently and consistently. 

• Support the Finance Manager (Strategic) to prepare quarterly financial updates and Management accounts, as well as annual financial statements. 

• Support the Finance Manager (Strategic) and Co-Director with payroll, pension reports and human resources management when required. 

• Attend the quarterly Finance & HR committee meetings and contribute to preparing papers as needed. 

General 

• Undertake any other duties commensurate with the post.

• Support wider organisational activities as needed, including on occasion in the evenings or at weekends. 

• Meet regularly for line management, supervision and appraisal with the Co-Director. 

• Identify own training needs and undertake relevant training and development, approved by the Co-Director. 

About the role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

About you:

• Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. 
• Excellent verbal and written communication skills. 
• Strong organisational skills and shows enthusiasm to all duties. 
• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. 
• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. 
• High level of personal organisation with the ability to plan and prioritise own work. 
• Has experience in Microsoft applications like Microsoft Dynamics CRM. 

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require a basic DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

About the Sickle Cell Society (SCS)

The Sickle Cell Society (SCS) is the only national charity in the UK that supports and represents people affected by a sickle cell disorder. We provide information, advice and support to enable people to improve their overall quality of life. Over 18,500 people in the UK have a sickle cell disorder, an inherited condition that predominantly affects people of Black African and Black Caribbean heritage; and to a lesser extent people of Mediterranean, Middle Eastern, South Asian and Central/South American heritage. 

Job Purpose:

To assist the Fundraising Manager in the delivery of the Sickle Cell Society’s (SCS) Fundraising Strategy and on-going development to achieve its fundraising priorities and targets. An exciting and varied role we are seeking a strong team player, and someone with the confidence and initiative to help develop and grow charitable income. The post holder will be someone with a ‘cando’ attitude and the enthusiasm to want to learn and get things done. We are a small, friendly and closely knit team of 20 skilled and highly committed staff and over 50 active volunteers.

The post-holder will work closely with the Fundraising Manager, and wider team to provide an engaging supporter journey and timely, efficient donor care to existing and new supporters of the Society. Responsible for helping the team meet our agreed income targets for celebratory giving, challenge events, community fundraising and corporate payroll giving initiatives.; the post-holder will be keen on developing their Fundraising career and interested in expanding their use of CRM databases, data management and the production of reports for effective donor stewardship.

You will be responsible for the membership and donors’ database (Beacon) keeping up to date and reporting back on results, whilst ensuring data compliance and implementation of data. You will be highly proficient in the use of business IT systems in particular Microsoft Excel to analyse data, and you will also have at least one year’s experience, or equivalent, in producing detailed and insightful reports.

The post-holder will be a confident communicator and collaborator with proven relationship building and creative and innovative fundraising skills. You will also support the development of our fundraising communications, monitoring performance across all channels driving best practice and income growth. You will generate and develop engaging fundraising communications and be responsible for your own copywriting, including thanking our wonderful donors via the most appropriate communication channels. 

This varied role will give you the opportunity to further your fundraising skills across a broad range of income generating activities as well as build strong, professional relationships to benefit the SCS’ charitable objectives.

Visit our website for a job description and details on how to apply.  The role closes on October 28th 2025

Role: Fundraising Coordinator

Salary: £40,448.02 (gross) per annum inclusive of London Weighting, with a fixed sum allowance of £1,195. There is the ability to progress to £44,029.83 over the next 2 years.

Current employees in banding 22-26 will maintain their existing salary.

Location: Head Office - London

Duration: Permanent

The Labour Party is looking to recruit a Fundraising Coordinator. The post-holder will be responsible for providing fundraising support, with a particular focus on stewardship, CRM management, and research support.

The successful candidate will have:

• Commitment to the Labour Party’s mission and values
• Experience of fundraising, stakeholder engagement, relationship management or sales
• Effective communication skills, both interpersonal and written.
• Strong administrative and data management skills, with confidence using CRM systems

The Labour Party’s standard working arrangement is that all employees based in headquarters in London/Newcastle attend their contracted office four days per week, Monday to Thursday. Home working is only authorised on Fridays.

The deadline for applications is 24 May 2026.

The Labour Party values equality and diversity, and welcomes applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage and civil partnership, or pregnancy and maternity.

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are recruiting IPS Employment Advisors to join our IPS service in the London Borough of Barking and Dagenham. You will be based in NHS mental health treatment teams in Barking, Dagenham and Rainham areas, working 35 hours per week. IPS services at Working Well Trust have been awarded the IPS Grow quality mark and adhere closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

What you’ll be doing

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.  

You will spend up to 65% of your week working in the community of Barking and Dagenham to provide localised support to residents of the Borough.

You will also be working to contract targets whilst maintaining a high-quality service. 

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.
• Beneficial (but not essential): local knowledge/ experience of the Borough

What we offer

• £33,000 per year
• 30 days annual leave plus public holidays, (FTE)
• Employer pension contribution of 6%
• Supportive environment within a growing, dedicated team
• Meaningful, rewarding work supporting people into employment
• Expenses paid for mandatory travel during work hours.
• Flexible, paid Wellbeing Hour every fortnight (FTE) ​

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

Working Well Trust is an equal opportunities employer and Confident about Disabilities.​

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. 

Start your application today and take the next step in a rewarding career. 

Closing date: Friday 29th May 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.

Telephone interview stage: 4th - 10th June 2026

Final Stage interviews: 15th- 16th June in person at Barking Hospital

Application Instructions

To apply, please upload your CV and answer our screening questions outlining how you meet the person specification. 

Please note that any incorrect information provided at application stage may result in a retraction of job offer during pre-employment checks.