Customer relationship manager jobs in Hammersmith, greater london

We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator. 

This is an exciting and stimulating opportunity for a talented self-starter to join a small, capable operations team who play a pivotal role in member engagement and retention. With a focus on delivering an excellent experience to members, you will be the first point of contact for RCR members, putting them at the heart of everything you do. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes, whilst ensuring that every interaction has a positive impact on our members. You will be efficient, responding promptly to all requests and deliver strong data integrity for membership with your exceptional attention to detail.

If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you. And if you aren’t currently in an administrative role, but think you have the right skills and experience to succeed, we’d encourage you to apply.

What you will do: 

• Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
• Respond to member queries and complete key membership administration processes using our CRM throughout the membership lifecycle from recruitment to retention. 
• Provide support to ensure relevant documentation on membership processes are current and user friendly.
• Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members. 
• Support the Membership Events Coordinator to deliver outstanding membership engagement events. 

What you need:

• Demonstrable experience of providing exceptional customer service.
• Experience of managing administration processes efficiently.
• Experience of using and maintaining a CRM database or equivalent to store and retrieve data.
• A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
• Ability to prioritise and anticipate competing demands.
• Good working knowledge of Microsoft packages.

If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

The role

Sepsis is one of the UK’s leading causes of preventable death, yet many people don’t recognise the signs early enough. This role is about changing that through compelling communication.

We’re looking for an exceptional writer and storyteller who can turn life-saving messages into content people engage with.

This is a hands-on role for someone with 2+ years’ experience. You’ll create content that reaches new audiences and drives awareness of sepsis and UK Sepsis Trust’s work.

You’ll be part of a small, passionate team, working closely with the Head of Partnerships and Campaigns, Marketing and Communications Lead, and Digital Media Officer.

About you

· Compelling writer and storyteller

· Proactive, creative, and organised

· Comfortable managing multiple priorities

· Confident engaging with online communities

· Collaborative with excellent relationship skills

· Committed to inclusive, accessible communications

What you’ll do

· Write and edit high-quality content across paid/organic social, web, email, and campaigns

· Relaunch and grow our TikTok

· Turn real-life stories into educational case studies

· Plan and schedule content across channels

· Manage and engage our social media communities

· Track performance and use insights to improve results

· Deliver email campaigns that drive support

· Contribute to internal comms and ensure consistency

What you’ll bring

Essential

· 2+ years in a content or communications role

· Experienced writing for social, web, and email

· Skilled managing social channels and online communities

· Care about clarity, tone, and detail

· Able to turn complex information into clear, engaging content

· Familiar with tools like Canva, Mailchimp, WordPress (or similar)

· Experience growing engagement and understanding analytics

· Basic knowledge of SEO

Desirable

· Basic image and video editing skills

· Eye for design and visual storytelling

· Experience with Adobe Creative Suite

· Working knowledge of Salesforce CRM

· Experience in charity, not-for-profit, or health sectors

Why us

We’re a small team doing big things. You’ll own your work, be supported to do it well, and see the real impact – helping save lives.

Our Employment Benefits include:

· 27 Days annual leave excluding bank holiday rising to 32 with service

· Enhanced Maternity and Paternity leave

· Employee Assistance Programme

· Generous CPD Allowance

· Flexible working arrangements

This is a home based role with occasional travel to London/Birmingham/Manchester.

How to apply

Send your CV and a short covering letter by 1st May telling us why this role excites you and what you’d bring to the team.

Play a pivotal role in supporting doctors and medical students in times of need by leading a passionate national volunteer network. As Volunteer Manager at RMBF, you’ll shape and grow our volunteering community, driving engagement, awareness and fundraising impact across the medical profession.

Reports to: Head of Fundraising & Communications
Location: Hybrid – RMBF office (Wimbledon), with up to 2 days per week home-based, plus some UK travel
Hours: Full-time (35 hours per week)
Salary: £44,000 

About the RMBF

The Royal Medical Benevolent Fund (RMBF) is the UK’s leading medical charity supporting doctors, medical students and their families through times of crisis. We provide financial assistance and support to those facing hardship due to illness, injury, disability or bereavement.

At the heart of our work is the medical profession itself.  Our beneficiaries, donors, volunteers and ambassadors are all part of this community. Strengthening these connections is essential to ensuring that no doctor or medical student faces hardship alone. The volunteer network plays a pivotal role in that.

The charity has 13 staff, all of whom are based in our sole office in Wimbledon.  It is a friendly working environment in a converted Victorian house, very close to Wimbledon railway and tube station.

The Opportunity

This is an exciting opportunity to lead and develop RMBF’s national volunteer programme, working with a network of doctors and medical students across the UK.

As Volunteer Manager, you will lead and grow our volunteer strategy, strengthening engagement, expanding our reach within the medical community, and empowering volunteers to play a vital role in fundraising, awareness‑raising, and championing our work within their professional networks.

You will shape how volunteering works at RMBF, developing new opportunities, improving the volunteer experience and ensuring our network is equipped to support the charity’s mission and reach more doctors and medical students.

The Role

Doctors and medical students are central to RMBF’s identity and impact, and this role is designed to ensure we build and sustain an engaged, well-supported and effective volunteer network. Its purpose is to expand awareness of RMBF across the medical profession, encourage doctors and students to seek support when they need it, strengthen fundraising efforts, and build lasting relationships within the medical community nationwide.

1. Volunteer Strategy, Development & Growth

• Lead the delivery of RMBF’s volunteer strategy to drive growth, engagement and impact.
• Expand and diversify volunteer involvement across medical schools, Royal Colleges and professional networks.
• Define meaningful volunteer roles and pathways and build strong recruitment pipelines nationwide.

2. Recruitment, Onboarding & Volunteer Experience

• Deliver targeted recruitment campaigns to grow the national volunteer network.
• Manage high‑quality onboarding, including training and induction.
• Maintain strong relationships with volunteers and implement effective communication, recognition and retention initiatives.

3. Programme Delivery, Enablement & Collaboration

• Provide volunteers with the tools, training and resources to represent RMBF confidently.
• Support volunteer-led fundraising, awareness and outreach activity, both digitally and in person.
• Work collaboratively with all parts of the charity, with a focus on Fundraising, Communications and Casework teams.
• Represent RMBF at events and within the medical community.

4. Safeguarding, Compliance & Data Management

• Ensure all volunteer activity adheres to safeguarding, GDPR and confidentiality standards.
• Maintain accurate volunteer records within the CRM.
• Oversee volunteer-related policies, processes and best practice.

5. Monitoring, Evaluation & Reporting

• Set and monitor KPIs for volunteer engagement and programme impact.
• Gather feedback and drive continuous improvement across the volunteer programme.
• Produce regular reports for the Senior Leadership Team and Board, highlighting growth, engagement, volunteer satisfaction and increased volunteer-led activity.

This role is designed around our current needs, with scope to grow and develop as the business evolves, offering you the chance to shape how it progresses.

Person Specification

Essential Experience & Knowledge

• Proven experience managing or developing a volunteer programme, including recruitment, engagement and retention.
• Strong understanding of volunteer management best practice, including safeguarding and data protection (GDPR).
• Experience using a CRM system to manage relationships and track activity.
• Experience monitoring impact and using data to improve programmes.

Skills & Attributes

• Excellent interpersonal and communication skills, with the ability to engage and influence a wide range of stakeholders.
• Strong organisational and project management skills, with the ability to manage multiple priorities effectively.
• Proactive, resourceful and able to balance strategic thinking with hands-on delivery.
• A genuine commitment to the mission and values of RMBF.

Desirable

• Understanding of the challenges facing doctors and medical students, including mental health, financial hardship and workplace pressures.
• Experience working with medical organisations, membership bodies or professional networks.

Additional Information

• Some UK travel will be required for events, conferences and volunteer engagement
• Occasional evening or weekend work may be required (time off in lieu provided)
• This Job Description reflects the requirements of the post at the time of writing. The needs and circumstances may change over time and therefore the Job Description may need to be reviewed in the light of any such changes which may occur.

Package

The remuneration package includes:

• A generous pension scheme with 15% employer contributions and 5% employee contributions with salary sacrifice option
• Death in service benefit
• Flexible working arrangements
• 25 days paid holiday in first year, increasing in stages to 30.5 days after four years’ service, plus an additional 3 days paid leave between Christmas and New Year.
• Employee assistance programme.
• Dental insurance.

Interview Process

• Shortlisted candidates will be invited to a first-round online interview, scheduled for Wednesday 29th April.
• Successful candidates will progress to an in-person second-stage interview.

Job Title: Independent Living Capital Appeal Manager
Contract: Permanent
Salary: £47,377
Location: The Rowe, London
Closing Date: 21st April 2026
Interviews: w/c 27th April 2026

About Centrepoint

Centrepoint works with young people aged 16–25 who are experiencing or at risk of homelessness. We provide accommodation, health support, and life skills to help young people move into education, training, and employment so they can build independent, sustainable futures. Together with our partners, we support over 15,000 young people each year and aim to end youth homelessness by 2037.

About the Independent Living Programme

Centrepoint’s Independent Living Programme (ILP) is delivering 300 genuinely affordable homes across London and Greater Manchester for young people moving on from homelessness. With 50 homes already built and £23m secured, the Independent Living Capital Appeal is raising a further £27m to complete the programme.

The Role

The Independent Living Capital Appeal Manager will play a key role in delivering this ambitious programme. You will be responsible for helping to deliver the £27m appeal target by managing and growing a portfolio of high-value donors and grant-makers, securing five and six figure gifts, and developing a strong pipeline of new prospects.

Working closely with the Head of Independent Living Appeal, you will lead the cultivation and solicitation of high-value supporters while delivering an outstanding donor experience. You will also work closely with development and programme colleagues to align fundraising with live housing developments and future pipeline opportunities.

You will:

• Lead and grow a portfolio of donors and prospects, securing new and repeat five and six figure gifts
• Identify, qualify and cultivate new prospects to strengthen the appeal pipeline
• Develop and deliver tailored cultivation and solicitation strategies
• Write compelling proposals, reports and donor communications
• Deliver excellent stewardship, designing supporter journeys that connect donors to the impact of their support
• Support senior leaders and volunteers in donor cultivation and solicitations
• Collaborate across fundraising and programme teams to maximise opportunities for support
• Line-manage the Independent Living Appeal Officer, supporting their development and contribution to the appeal

This is an opportunity to play a central role in one of the UK’s most ambitious youth homelessness initiatives, helping unlock hundreds of new homes for young people leaving homelessness.

About You

We are looking for a motivated, relationship-focused fundraiser with a strong track record of securing significant philanthropic gifts. You will bring:

• Experience securing five and six figure gifts from individuals, trusts, foundations or corporate partners
• Proven ability to build and progress a pipeline of high-value prospects
• Strong experience managing and stewarding major donor relationships
• Excellent written and verbal communication skills, including developing persuasive proposals and reports
• Confidence engaging with senior stakeholders and donors
• Strong organisational and project management skills, with the ability to manage competing priorities and deliver targets
• Ability to work collaboratively across teams and functions

Desirable:

• Experience working on a capital appeal or major fundraising campaign
• Experience working with senior volunteers in fundraising

Benefits

• 25 days annual leave, rising to 27 days
• Healthcare cash plan (dental, optical, complementary therapies)
• Private medical insurance
• Income protection
• Employer pension contributions of 5%
• Cycle to Work and interest-free travel loan schemes

Equality, Diversity & Inclusion

Centrepoint is committed to fairness, equality, and inclusion. We welcome applications from all backgrounds, including those with lived experience of homelessness or youth services.

Apply now to play a key role in delivering Centrepoint’s Independent Living Capital Appeal and creating hundreds of new homes for young people moving on from homelessness

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

We are the leading kinship care charity supporting more than 15,000 kinship carers across England and Wales each year. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. They care for more than 141,000 children in England and Wales, double the number in foster care, but feel isolated and need help. By supporting, advising and informing kinship carers, and campaigning together for fairer services, we are changing lives and changing the system. 

Kinship’s peer support and community work, supported by Department for Education funding, helps kinship carers feel connected, less isolated and better supported by building local, carer-led peer support groups and strengthening wider community networks. 

Our delivery model prioritises proactive outreach and sustainable growth through a volunteer model. 

The team works in communities to bring kinship carers together, support and train volunteer group leaders, and grow groups to a point where they are sustainable and independent (ideally within 6 months). Sustainable means able to thrive without direct staff involvement or attendance. A central ‘Hub’ team then provides ongoing remote support, training and connection. 

This role provides the operational grip to plan, deliver and continuously improve this work, while evidencing impact through robust data monitoring, reporting and clear storytelling.

Key responsibilities include:

• Accountable for the set-up, growth and transition of peer support groups to independence supported by the Hub, using clear milestones and support plans. 

• Responsible for ensuring volunteer group leaders have high-quality training, guidance and ongoing coaching to deliver safe, supportive peer spaces. 

• Responsible for embedding strengths-based, trauma-informed approaches and clear boundaries across all peer support activity. 
• Responsible for managing external delivery partners or commissioned provision to support growth in specific communities, ensuring quality and delivery to agreed standards. 
• Accountable for the identification and nurture of new group leaders and volunteers, ensuring groups are welcoming, accessible and inclusive. 
• Accountable for ensuring a proactive outreach approach that builds relationships with kinship carers and local partners, prioritising under-served areas and communities, ensuring that learning is captured and shared across the team to build further confidence and competence in supporting under-served communities (minoritised ethnic kinship carers).

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts.

Essential requirements include:

• Experience leading peer support, community development, volunteering or relational support services at scale. 
• Experience of project management.
• Experience of evaluating the impact of services and projects. 
• Proven track record of growing and sustaining community-based groups or networks, including supporting leaders and volunteers to independence. 
• Experience embedding strengths-based, trauma-informed approaches, with clear boundaries, risk management and inclusive practice. 

Key dates:

• Application deadline: Monday 20 April 2026, 9am
• First interview: Wednesday 29 or Thursday 30 April 2026 (online)

How to apply:

Please apply for the role of Planning and Delivery Manager by sending a CV and cover letter (max 2 pages). The deadline is 9am on Monday 20 April 2026. Any applications arriving after the closing date will not be considered for shortlisting unless there are exceptional reasons.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work.   We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

THE ROLE

Job Title: Head of CRM

Reports To: Chief Executive

Location: Remote and hybrid working (occasional travel to SportsAid Head Office)

Salary: £60,000 per annum FTE; pro-rated to £36,000 per annum for 3 days/week

Contract: Permanent; part-time

Hours of work: Part-time position, approx. 21 working hours a week (3 days per week), some evening work may be required from time to time, reasonable flexible work options are available.

CONTEXT & PURPOSE OF ROLE

SportsAid is currently implementing Salesforce Nonprofit Cloud as our new organisation-wide CRM platform to strengthen engagement with athletes and their parents/care-givers, supporters and funders, partners, alumni, volunteers and other key stakeholders.  The Head of CRM will provide strategic and operational leadership for the charity’s CRM function.  

Initially the focus of the role will be to realise the value of the implementation, including adoption, embedding ways of working and processes across teams, improving data quality, refining reporting, ensuring good system governance and optimising organisation-wide usage. 

Longer term, the role will develop and lead a CRM roadmap, identifying priorities and enhancements for future development and planning the strategic evolution of our new CRM ecosystem and long-term sustainability of our Salesforce Nonprofit Cloud platform.

You will lead organisational change, embed best practice CRM processes, ensure high-quality data governance and maximise the value of CRM insights to support fundraising, programme delivery, marketing, partnerships and impact reporting.

BACKGROUND

Founded in 1976, SportsAid is a national charity that provides recognition and financial help to emerging young talented sports people – the next generation of British sporting heroes and heroines – often at a crucial time in their personal and sporting development. 

SportsAid’s Mission is to champion and support the next generation of athletes to fulfil their potential in sport and life.

We put athletes first.  We champion fairness and inclusion.  We work together.  We are ambitious and accountable. 

We bring together partners, supporters and alumni to provide financial help, trusted guidance and belief – particularly at the moments when staying in sport becomes hardest.  For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars. 

SportsAid manages and delivers several programmes of support including SportsAid Athlete Awards, the Talented Athlete Support Scheme (TASS), the Diploma in Sporting Excellence (DiSE) and Backing The Best.

KEY RESPONSIBILITIES

 CRM Strategy & Leadership

• Champion CRM adoption across all function areas.
• Serve as the internal subject matter expert on CRM best practice.
• Lead continuous improvement and optimisation of the platform.
• Develop and deliver a multi-year CRM roadmap aligned to organisational strategy.
• Act as Product Owner for Salesforce Nonprofit Cloud.

 Salesforce Nonprofit Cloud Implementation & Optimisation

• Lead final configuration, rollout and optimisation of:

• • Constituent management
  • Fundraising and donation management
  • Grants management
  • Beneficiary engagement
  • Programme and impact tracking

• Configure and manage:

• • Custom objects, fields, page layouts, record types
  • Validation rules and automation
  • Reports and dashboards
  • Permission sets and role hierarchy

• Oversee integrations (eg website forms, email marketing platforms, finance systems, payment gateways).
• Manage sandbox environments, release cycles and change control.
• Liaise with external Salesforce implementation partners where required.

 Data Governance & Compliance

• Develop and enforce data governance policies and procedures.
• Ensure compliance with:

• • UK GDPR
  • Fundraising Regulator guidance
  • Charity Commission reporting requirements

• Maintain data integrity, security and role-based access controls.
• Implement duplicate management, data cleansing and quality assurance processes.
• Develop data retention and archival policies.

 Reporting, Insight & Impact Measurement

• Develop organisation-wide reporting frameworks.
• Build dashboards to support:

• • Fundraising performance
  • Beneficiary progression
  • Partner engagement
  • Impact reporting

• Ensure reliable KPI tracking aligned to Board reporting requirements.
• Support data-driven decision making at SMT and Board level.

 User Adoption & Training

• Develop and deliver a CRM training strategy for all staff.
• Create user guides, process documentation and onboarding materials.
• Provide ongoing support and troubleshooting.
• Establish and support CRM ‘champions’ (super-users) across function teams.
• Monitor adoption metrics and address any resistance to change.

 Supplier & Stakeholder Management

• Manage relationships with Salesforce partners and third-party vendors.
• Oversee licence management and budget control.
• Contribute to digital transformation projects across the charity.

ESSENTIAL SKILLS & EXPERIENCE

 Experience

• Substantial experience of a similar role within a UK charity (essential).
• Experience with:

• • Marketing Cloud Account Engagement (Pardot)
  • Experience Cloud
  • Payment integrations (eg Stripe, FinDock)
  • Grants management workflows

• Experience managing small CRM or data teams.
• Understanding of impact measurement frameworks in sport or social change.

Salesforce & Technical Expertise

• Significant experience administering Salesforce Nonprofit Cloud (or NPSP).
• Salesforce Administrator certification (ADM-201); ideally Salesforce Advanced Administrator certification.
• Strong understanding of:

• • Data model architecture
  • Schema design and object relationships
  • Flow automation (Salesforce Flow)
  • Validation rules and approval processes
  • Reports and dashboard development

• Familiarity with managing integrations using APIs, middleware or tools such as:

• • REST/SOAP APIs, Zapier or similar
  • Marketing automation integrations

• Experience in implementing and managing Salesforce Applications.
• Experience managing CRM data migrations.
• Understanding of role hierarchy, profiles and permission sets.

 CRM Leadership Experience (ideally involving Salesforce)

• Proven experience leading CRM implementation or major system transformation.
• Experience developing CRM strategies in a UK charity, membership or sport organisation.
• Experience driving organisational adoption and behavioural change.
• Demonstrable success improving CRM data quality and insight capability.

 Data & Governance

• Strong understanding of:

• • UK GDPR and data protection principles
  • Data governance frameworks
  • Information security best practice

• Experience implementing data quality monitoring processes.

Project & Change Management

• Experience managing system rollouts and phased releases.
• Familiarity with Agile or iterative delivery approaches.
• Strong stakeholder engagement skills across technical and non-technical audiences.
• Ability to translate operational needs into technical CRM solutions.

 Communication & Leadership

• Excellent written and verbal communication skills.
• Ability to influence senior leaders and Board members.
• Strong facilitation and training capability.
• Collaborative, solutions-focused and pragmatic approach.

 Personal Attributes

• Strategic thinker with strong operational delivery capability.
• Highly organised with attention to detail.
• Comfortable working in a growing and evolving organisation; happy to be ‘hands on’.
• Passionate about the power of sport to change lives.
• Committed to inclusion, diversity and safeguarding principles.

WHAT WE OFFER

• The opportunity to lead SportsAid’s digital transformation to ensure the charity is enabled to make a lasting impact on the lives of young athletes and their families.

• A collaborative, supportive working environment where your ideas and contributions are valued.

• Professional development opportunities to enhance your skills and grow within the role.

• Flexible working: reasonable flexible, remote and hybrid working options are available.

• Salary: a FTE salary of £60,000 per annum; pro-rated to £36,000 for 3 days/week.

• Pension: SportsAid makes a contribution of 3%, and the employee makes a minimum contribution of 5%.

• Healthcare: membership of the SportsAid private health insurance scheme is available for the employee with premiums paid by SportsAid.

• Cycle to Work Scheme: available to all staff. 

• Death in Service Benefit: inclusion in company scheme. 

• Season ticket loan: an interest free loan is available to all staff.

• Holidays: 25 days per year, plus Bank Holidays, increasing by 1 day for each year of service, up to 30 days (pro-rated for part-time roles). 

APPLICATION PROCESS

Please apply with your CV and a one page cover note on how you meet the essential criteria – the application deadline is by 5pm on Friday 17th April 2026.

On receipt of your application, you will be sent a confidential equal opportunities form, which all applicants will be asked to complete.  Shortlisted applicants will be notified by Wednesday 22nd April 2026 to have a preliminary online conversation with the recruiting panel (including the Chief Executive and the database implementation consultant).

Interviews will be held in person on Thursday 30th April 2026 at the SportsAid office in London.

SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment. We positively encourage applications from all candidates regardless of age, race, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

NOTES:

The SportsAid office is in London, but this role can be based remotely.

As the role may involve indirect, online contact with young people, the appointee will be required to undergo an enhanced DBS check in relation to the post.  

Role Purpose

To lead Trussell’s email and marketing CRM strategy and digital projects by creating insight‑led, compliant, and engaging digital communications and journeys that bring our story to life and drive programme outcomes.

This role is part of the Together with Trussell programme, the goal of which is to build stronger connections with our supporters, partners and donors to increase funding, campaigning, and other forms of support for our work.  As a member of an enabling programme, this role is focused on the successful delivery of the Together with Trussell programme outcomes, which underpin and enable the outcomes of our 5 external programmes – together contributing to the fulfilment of our long-term vision of a UK without the need for food banks.

Key Responsibilities

Email and CRM marketing

· Lead the design, content development and delivery of Trussell's email programme and related projects, optimising workflows, journeys and alignment with our audience strategy to deliver organisational goals.

Product leadership

· Overall product leadership of our customer marketing platform, Marketing Cloud, ensuring data models and digital ecosystem are optimised and compliant with data privacy laws and industry standards, protecting supporter data from cyber threats.

Analysis and insight and performance

· Implement digital tracking, attribution and measurement in line with established UTM governance and tagging standards to enable accurate tracking and optimisation.  Lead the supporter data function, ensuring accuracy and compliance of supporter data, working with business system teams to ensure reporting enables actionable decision making. 

Consultancy and stakeholder management

· Act as an expert inhouse consultant for programme teams providing advice and guidance to embed best practice, accessibility and innovation in digital communications, driving continuous improvement.

Digital marketing project management

· Lead digital marketing projects that deliver continuous improvement and compliance driving improved engagement with our audiences and programme outcomes.

Person Specification

Core Knowledge

· Deep understanding of CRM, CDP and marketing automation platforms. Experience of Salesforce and Marketing Cloud would be an advantage.

· Management of multiple audience-focused email marketing programmes with complex segmentations and competing priorities

· Excellent understanding of email copy and content best practice

· Excellent understanding of accessibility and legal regulations for email marketing, including the Data Protection Act and UK GDPR and accessibility best practice

· Strong understanding of digital measurement, including tracking, attribution and analytics methodologies and summarising insights to inform decision making.

Essential Skills

• Data analysis and converting this to actionable strategies
• Excellent stakeholder management and relationship building skills
• Able to influence decisions, demonstrates collaborative approach
• Ability to think strategically and practically deliver
• Excellent ability to co-ordinate a variety of projects simultaneously in a multi-stakeholder environment

· Problem solving approach, giving strategic direction

· Process review and improvement skills

Key Experience

• Leading and delivering digital projects and outcomes
• Leading email strategy and function
• Ensuring best practice and compliance
• Performance measurement and reporting skills
• Team leadership
• Managing relationships with suppliers and agencies

This is a key role within our team dedicated to delivering outstanding customer service. You will be the first point of contact for all of Stewardship’s customers, especially those using our giving platform. In this role, your customer service expertise will shine as you understand client needs, assist with a diverse range of enquiries, and resolve issues promptly to deliver an exceptional and joyful experience for every customer that brings our mission and values to life.

We’re looking for a warm, customer-focused individual who is passionate about delivering great service, creating meaningful connection with Stewardship’s customers and prospective customers, and helping those we serve be the best stewards of the resources God gives them.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

The Development Manager is a new key role working closely with the Director to expand our fundraising and development activity, supporting artists and our charitable mission. You’ll be part of a collaborative, purpose-driven organisation with opportunities to shape our future development strategy and make a meaningful impact.

Development Manager 
Hybrid – London / Remote
Term: June 2026 – April 2028 (22 months), with possible extension 
Hours: 0.6 FTE (3 days per week)
Salary Band: £30,000–£35,000 FTE (pro rata)

For full details and how to apply, please read the Role Description via the website

About the Role

The Arts Foundation is seeking an energetic and experienced Development Manager to join its small, high-impact team. This is a key role supporting the Director in expanding the charity's fundraising and development activities and producing a series of high-quality events in support of artists and the Foundation's charitable aims and objectives. The post holder will be responsible for:

● Leading on prospect research, pipeline management, and the production of high-quality funding proposals and applications

● Stewarding and growing the Arts Foundation's portfolio of trust and foundation funders, donors, patrons and corporate sponsors

● Coordinating individual giving and legacy giving programmes, and developing an alumni programme.

● Setting up and overseeing a CRM system and maintaining accurate records

● Planning and delivering fundraising and other associated events

This is a central role that calls for someone who combines exceptional written communication and relationship-building skills with meticulous project and event management ability, and who is equally comfortable working independently and as part of a small collaborative team.

About Us

The Arts Foundation is a registered charity that supports individual artists and creatives in the UK with unconditional financial fellowships of £20,000 through the Arts Foundation Futures Awards. Since it was founded in 1993, the Arts Foundation has awarded over £2 million to the most promising artists in the UK at a pivotal moment in their careers to enable them to concentrate on their creative development, experiment, and realise their artistic potential. Our Fellows include leading figures across disciplines, and we are proud to champion artists shaping the future of the arts.

Deadline: 9am, Thursday 30 April 2026
Interviews: Week of 11 May 2026 (in person, West London)

Please note all applicants must have the right to work in the UK

We look forward to hearing from you!

Enjoy variety and learning new things? Want to work for an organisation making a difference in our local community? Thrive in a busy environment?

Resourceful and solution-focused, you will contribute to a working environment which encourages teamwork, energy and creativity. You will use your excellent problem-solving and communication skills and be confident in taking responsibility for new tasks.

You’ll be digitally literate, numerate and happy dealing with members of the public.

The role will work cooperatively with colleagues at all levels of the organisation and closely with staff working in other back-office functions: CRM (Customer Relationship Management system– Salesforce), HR and volunteer management. A key relationship will be with our outsourced accounting provider.

Prostate Progress is Prostate Cancer Research’s flagship digital data programme, supporting prostate cancer research, service improvement, and clinical trial recruitment using patient-reported outcomes and NHS clinical data.

This role will provide senior-level project management and delivery coordination across the Prostate Progress programme. The postholder will be responsible for organising, tracking, and supporting delivery across multiple workstreams, ensuring strong governance, clear documentation, and effective coordination between internal teams and external partners.

Working closely with the Director of Patient Projects & Influencing, the role will help ensure day-to-day delivery runs smoothly and predictably, enabling senior leadership to focus on strategy and long-term programme development.

Responsibilities

Programme & project management

• Provide day-to-day delivery leadership across the Prostate Progress programme, prioritising activity, resolving delivery issues, and escalating strategically where required.
• Maintain project plans, timelines, action logs, and risk registers.
• Track progress against milestones, flagging risks, dependencies, and delays.
• Support delivery across multiple concurrent workstreams, ensuring activity is coordinated and documented.
• The postholder will be expected to operate with a high degree of autonomy, using experience and judgement to manage competing priorities and delivery challenges.

NHS data linkage & data onboarding

• Support coordination of the NHS pilot, including:
  • Attending meetings with NHS partners, SDEs, and internal teams
  • Tracking delivery milestones and actions
  • Escalating issues and risks to the Director
• Explore and scope opportunities for new datasets in collaboration with the Director, including:
  • Imaging and image metadata
  • Digital pathology
  • NLP-enabled free-text data
• Engage with potential partners to understand feasibility, requirements, and delivery implications.
• Develop and present clear options, delivery approaches, and recommendations to support decision-making.
• Support delivery and onboarding activity once priorities and approaches are agreed, coordinating activity across internal teams and external partners.
• Maintain clear records of data onboarding status and timelines.

Regional coordination & expansion support

• Support coordination of Prostate Progress expansion activity in Scotland.
• Assist with early-stage feasibility work relating to potential expansion into Wales.

Governance & secretariat support

• Act as secretariat to the Prostate Progress Steering Committee, including:
  • Coordinating quarterly meetings
  • Preparing agendas, papers, and briefing packs
  • Recording actions and following up on agreed next steps
• Support the establishment and coordination of Task & Finish Groups, including:
  • Organising meetings
  • Tracking actions and outputs
  • Ensuring findings are captured and fed back into programme delivery

Internal communication

• Ensure relevant teams are kept informed of progress on data onboarding, recruitment activity, and delivery timelines.

Skills and Competencies

Essential

· Proven experience in project management or delivery coordination within digital, data, health, or research environments.

· Strong organisational and planning skills, with experience managing complex workplans.

· Experience supporting governance processes and senior stakeholder meetings.

· Ability to work across multiple workstreams and coordinate diverse stakeholders.

· Confidence tracking risks, actions, and dependencies.

Desirable

• Experience working with NHS organisations or health data projects.
• Familiarity with research infrastructure, data platforms, or digital transformation programmes.

How To Apply 

Please apply by submitting your CV and a short supporting statement (maximum 500 words). In the statement, focus on why you would like the role, and give 2-3 examples of your achievements or things you have learned which directly map on to the requirements of this role. Your insights and previous experience may be drawn from both professional and voluntary contexts depending on which you feel better represents your authentic self and your suitability for the role.

There will be a two-stage interview process. The first interview will be online, and the second will be an in-person interview at our offices in London.

For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and our online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Our dynamic, creative External Relations Team truly punches above it's weight when it comes to fundraising, events and communications. The External Engagement Officer will provide vital administrative and operational support across fundraising, events, and communications, such as event logistics, copywriting content, preparing social media posts.

We are excited for you to join us and make a meaningful contribution to our high-performing team.

Fundraising and Data Support

• Managing Contacts: Ensuring that up-to-date records are kept throughout our CRM (Salesforce)
• Financial Processing: Responsible for adding weekly bank donations onto Salesforce and working with the Finance Team to reconciling income and assist with gift processing
• Supporter Care: Lead on thanking supporters, specifically managing emails and cards 
• Legacy Administration: Assist with the administration of legacy giving, including thanking donors for pledges and gifts.
• Prospect Research: Support the Fundraising Manager in carrying out research into potential prospects and networks to help expand the Trust's reach.

Events - Logistics and Administration

• Guest Management: Support event logistics by using our CRM to manage all aspects of our events including guest lists, RSVPs, and creating name badges for attendees
• Box Office Function: Act as a point of contact for event booking enquiries and assist with seating plans
• On-site Support and post-event coordination

Communications and Digital Engagement

• Inbox Management ensuring timely and professional responses
• Social Media: Assist with digital engagement by managing DMs, replying to comments, and creating content.
• Print Advertising: Manage the logistics of print advertising

General / Team Support

• Inventory Management: Maintain an organized inventory of fundraising and event materials, such as banners, stationery, and merchandise
• Team Collaboration: Provide general administrative support to the ER team and contribute creative ideas for improving supporter care and donor engagement

This is an excellent opportunity to develop a broad range of skills and experience across comms, fundraising, events, marketing and press within a busy team. If you are a motivated individual who has some experience of working in communications or fundraising and can provide reliable, proactive support for our fundraising and communications activities who is also excited to lead on their own projects, we would love to hear from you.

We are looking for a candidate who is highly organized, technologically adept and curious, with a ‘can-do’ attitude who shares our commitment to supporting the clergy community.

About the Role

We are seeking a charity professional with evaluation and impact experience, and skills to develop Lewisham Local’s business functions such as service delivery impact with a focus on impact measurements of infrastructure work, premises, and admin.

This is a newly built role to support the charity’s new ambitious three-year strategy.

Main Objectives

• Develop and deliver the charity’s Impact and Evaluation framework
• Ensure charity’s CRM Salesforce is used at every level of capturing data

Support, develop and manage Lewisham Local’s business functions such as Admin and Premises management

Main Duties and Responsibilities

Impact Measurement

• Working closely with the SMT and project leads to understand the depth of the work carried out by Lewisham Local and develop an impact and evaluation framework to measure the success of our work.
• Train and support colleagues to ensure the framework is embedded into our daily work measuring the change created as a result of the work carried out by Lewisham Local.
• Run a quarterly impact report for SMT and Board
• Introduce data capture protocols and training on using the charity's CRM Salesforce to ensure data is recorded and up to date
• Act as a champion for this across the team

Manage Admin function

• Manage the two (job share - 0.8 & 0.2 FTE) Admin officers who support the CEO, Board and take on the general office admin tasks
• Develop and improve Lewisham Local’s admin processes

Manage premises – support and training will be offered

• Manage a Premises Coordinator (0.6FTE) in safe running the Orchard Gardens Community Centre
• Support the CEO in developing premises strategy and future proposals

Together with SMT and the CEO manage Lewisham local’s fundraising function, reviewing and contributing to the grant applications.

Core Team Responsibilities

• Build and share knowledge and intelligence internally
• Build strong and effective local relationships across sectors
• Be a visible, active, positive and engaging presence within the community at local events, activities and meetings.
• Contribute and create regular communications content
• Champion the role of local giving, and the contribution of civil society in Lewisham
• Collect and process data, carry out monitoring and evaluation of our impact
• Help other team members at times of increased workload and/or specific events
• Contribute to office organisation and administration responsibilities to ensure the effective running of the organisation and staff presence at the office premises
• Manage volunteers to achieve the portfolio and charity’s aims and objectives
• Attend regular team meetings and supervision sessions as required
• Undertake training and development as required
• Contribute to writing grant applications for future projects and core work

This is not an exhaustive list of tasks, and you may be asked to undertake any other reasonable duties in connection with the role. Job descriptions are reviewed regularly and may be amended at any time in accordance with the needs of the organisation

Please see attached the full job description and person specification.

Bexley Voluntary Service Council (BVSC) has been supporting the local Voluntary and Community Sector (VCS) in Bexley for over 60 years. Throughout this time, BVSC has continually evolved in response to local need, sector challenges and wider changes in public policy. Today, BVSC plays a central role in strengthening the local voluntary sector, connecting organisations, amplifying community voice and enabling organisations across Bexley to be resilient, connected, and able to provide high-quality, impactful services to residents. 

Why Work for Us
• Hybrid working
 Additional Birthday Day off
• Flexitime and TOIL
• Pension employer contribution 6%
• Two volunteering days (pro rata)
• 25 days annual leave plus bank holidays (pro rata)
• Access to the Blue Light Card
• Ongoing training and professional development opportunities
• A positive, inclusive team culture where your ideas are valued
• Enhanced maternity/paternity pay
• Employee Assistance Programme

This is a key coordination role at the heart of a multi‑partner programme, supporting referrals, triage, communications, data quality, and the day‑to‑day running of the service. Working closely with the Health & Wellbeing Coach Team Lead and coaches embedded across community organisations, you will help ensure residents receive the right support at the right time and that the service runs smoothly, consistently and efficiently across Bexley.

Desirable Criteria

• Knowledge of local voluntary & community sector in Bexley.
• Experience within health, wellbeing, social prescribing or community-based services.
• Experience supporting services delivered across multiple organisations.
• Previous triage experience.
• Work in a way that supports a trauma-informed approach, including communicating clearly, responding appropriately to need, and recognising the impact of individual circumstances.

If you’re highly organised, people‑focused, and motivated by making a positive difference in local communities, we’d love to hear from you.