Customer Relationship Manager Jobs in Lambeth, Greater London
Job Title: Assistant Shop Manager
Salary: £18,720 pro rata (FTE £23,400 per annum)
Team: Retail
Hours: 30 Hours pw
Location: Weybridge
**To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.**
About Shooting Star Children’s Hospices
We have an exciting opportunity for an experienced and creative Assistant Manager to join the team running our Weybridge shop.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.
About the role
Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures
About you
This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.
You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Cycle to work scheme
- Mental Health First Aiders
- Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Closing Date: 7th June
Interview Date: 14th June
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Assistant
Contract: Permanent, part-time (21 hours per week)
Salary: £25,000 - £27,000 pro rata (commensurate with experience)
Location: Battersea, London.
This is a part-time post, 21 hours per week to be worked on Monday, Tuesday and Wednesday. Hybrid working available, with a requirement to be in the Battersea office 1 to 2 days per week.
BookTrust is the UK's largest children's reading charity. Working with every local authority and across every region in England, Northern Ireland and Wales, and supported by Arts Council funding, we reach over 3 million families a year through schools, health visitors, libraries and other partners. This incredible network helps us to get children excited about reading from an early age. We know that children who read are happier, healthier, more creative and do better at school.
Working as a member of the Mass Engagement team, you will be part of the team tasked with growing individual giving income. We are increasing the range of new donor audiences, expanding the range of fundraising channels and developing new fundraising products.
We are looking for an organised and motivated individual, who has excellent communication skills, an eye for detail and the ability to build relationships with people by email, on the telephone and in person.
You’ll be responsible for responding to fundraising enquiries across multiple channels including phone, email, and print, thanking supporters, collating campaign results and providing an exceptional experience to our supporters. You will ensure that all donor details are accurate and kept up to date on our CRM (Microsoft Dynamics).
To apply please apply with a copy of your CV on our website along with a covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides.
Closing date: Thursday 9th June 2024 12am
Applications will be reviewed on a rolling basis; therefore, early applications are encouraged.
Our Commitment to Diversity and Inclusivity
We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities. We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team details are on our website to discuss your requirements further.
BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.
Are you committed about delivering a high quality, client focused service? Are you experienced at motivating a team and now looking for the next challenge? If you answered yes, then this could be the role for you.
About the role:
Our Complex Needs Service is seeking a Service Manager, who would like to develop their career with a sector-leading organisation. As our Service Manager, you will provide effective management of a high support accommodation service for single homeless people in Camden. Residents of the service will be faced with multiple disadvantages, mental health, substance use and dual diagnosis.
In return, you will receive a comprehensive induction into the organisation, access to our management learning and development programme and continuous support and development, within your role.
About you:
- Proven track record and demonstrable expertise in the provision of a Psychologically informed Environment for vulnerable adults with complex needs that incorporates effective strengths and needs assessment, structured planned support, goal setting and advocacy and that is delivered both through structured case work and group work.
- Experience of managing a team, developing the skills and practice of others with the proven ability to motivate and manage a quality service focused on achieving defined outcomes.
- A track record of delivering high quality outcomes for clients working within a strengths and recovery model.
- The ability to plan, monitor and evaluate services, to ensure that they are responsive to the needs of the clients, meet the purpose they have been commissioned for and fulfil the service specification.
- Have strong networking skills and proven ability to build positive working relationships with internal and external stakeholders.
At Single Homeless Project, we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities. Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 9th June 2024 at Midnight
Interviews will be held: w/c 17th June 2024
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Are you passionate about supporting people with disabilities to live full lives and realise their ambitions?
Are you looking for an opportunity to lead, manage and develop a supported living service?
Outward are seeking to recruit an enthusiastic, motivated and committed Deputy Manager to join our Enfield learning disability services at Linwood Crescent to manage a service for 14 residents living in a supported living service which caters for older people with additional health needs. This is a fantastic opportunity to join our dedicated, caring and supportive staff team. The aim of the service is to enable the people we support to enjoy a good quality of life maximising independence and skills progression where possible.
The Role
The deputy manager would support the manager with recruiting and managing the large staff team, creating a culture of positive behaviour support within a personalised environment, embedding quality standards, achieving and progressing good outcomes with the people we support. As well as managing the service safely within the regulations and standard required by CQC.
You will act as a role model in the delivery of active support you will promote and maintain person centred approaches and inclusive community links to achieve positive outcomes with the people we support from the frontline staff team.
Skills and Expertise
· To share our values of enabling, empowering and engaging and implement these
· A minimum of 1 years’ experience of providing support to people with learning disabilities/ autism and or complex needs and or behaviours of concern
· Have excellent communication skills and be able to build positive relationships with internal and external partners – staff, professionals, people we support, families
· Be confident in using your own initiative able to deputise for the Service Manager
· Have strong IT skills and able to manage own time and work under pressure
· Creativity, motivation and enthusiasm to bring new ideas into the service and to implement these to shape the service as part of continuous improvement
· QCF Level 5 in Leadership for Health and Social Care, or equivalent or willingness to gain a qualification
· Experience of staff management and the ability to lead and develop a large team ensuring staff are appropriately trained
· Experience of carrying out needs assessments and creating support and risk management plans for people with complex needs
· The ability to deliver the service in accordance with an individual support plans, the service specification and CQC requirements
· A commitment to providing high quality, personalised active support
· Knowledge of managing a budget is desirable
Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
· 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
· Computing Scheme
· Credit Union Scheme
· Cycle-to-Work Scheme
· Death in Service Benefit
· Health Assured – Employee Assistance Programme
· Eye care Vouchers
· Flu Jab Reimbursement
· Long Service Awards
· Pension Scheme
· Purchase Additional Annual Leave
· Refer-a-Friend Scheme
· Retirements
· Loans (including season tickets and parking permit loans)
· Blue Light Card
How to Apply
If you think you are who we are looking for, please submit a statement detailing how you meet the requirements of the role by referring to the Job Description and the Person Specification.
You can do this by following the link below:
The closing date for all applications is on 20th June 2024
Interviews will be held w/c 4th July 2024
About Outward
Outward has been providing high-quality support and care services to vulnerable people for over 40 years. Set up by parents of children with a disability looking for alternatives to institutional care, our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals.
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.
Outward is committed to equality and diversity and welcomes applications from all sections of the community.
Bow Foodbank is proud to be a community solution to the problem of food insecurity in East London. Volunteers are involved in every area of foodbank life, from carrying out day-to-day tasks to supporting back office functions and governance of the Foodbank. This role is vital to make sure our volunteers have a positive experience and can contribute to our work.
You will support the Operations Manager in ensuring volunteers are equipped to come to our sessions and support the work of the foodbank. You will be responsible for managing every stage of the volunteer journey, from onboarding to providing feedback.
- · You will work with the trustees and senior team to ensure volunteers have a strong voice within the foodbank,
- · You will be the volunteer platform super user, leading volunteer administration and record keeping.
- · You will be responsible for monitoring volunteer training, ensuring that volunteers are equipped to volunteer safely and uphold the values of Bow Foodbank as we interact with members of the community.
- · You will maintain the volunteer CRM and be the main point of contact with the platform provider.
- · You will roll out and maintain the Volunteer Handbook, ensuring all volunteers have access to Bow Foodbank Policies and Procedures.
- · You will work with the Corporate and Community Manager to plan group volunteering sessions.
- · You will work with the Volunteer Wellbeing Lead to ensure volunteers have access to the same signposted services as our guests.
- · You will support volunteer communications and consultation (many of our volunteers have English as a second language).
- · You will work with the Operations Manager to set volunteer rotas.
- · Attend sessions to identify improvements that could be made to the volunteer experience.
- · Set up agreements for special volunteering projects, such as our Data Team or Period Champions.
- · Work with our ‘Social Squad’ (volunteer social team) to set up volunteer appreciation events.
- · Manage Volunteer expenses and petty cash.
- · Manage volunteer references and letters to other agencies.
Please send a covering letter of no more that two A4 typed pages that outline your experience against the person specification provided. You should include a short paragraph that explains your motivation for applying for this role.
The client requests no contact from agencies or media sales.
Access Sport is a national charity with a vision that no one should be excluded from the transformational benefits of community sport. We are on a mission to make inclusion the norm in community sport by tackling the access barriers faced by disadvantaged and disabled young people.
A copy of our 2022-2027 growth strategy, Stand for Inclusion, which provides further details about our work and future development plans can be found here on our website.
Role purpose
This role would suit someone with at least 2 years’ experience in a charity finance role, who has experience or knowledge of all the core accounts department processes and some understanding of different charity income streams. You might be studying for an accounting qualification (e.g. AAT or ACCA) or be qualified by experience.
A training package may be available for an applicable accounting qualification.
Responsibilities
- Day to day management and systems administration of Xero accounting software, expenses software (ExpenseIn), and other linked financial applications.
- Carry out monthly reconciliations of bank accounts, debtors and creditors, and set up payment runs.
- Prepare monthly management accounts journals (prepayments, accruals, depreciation, deferred and accrued income) and control account reconciliations.
- Being the systems administrator for the Fundraising CRM system (Donorfy) and linked platforms and applications (e.g. JustGiving, Stripe, EventBright).
- Database management of Donorfy and linked platforms and applications.
- Reconcile data between Donorfy and Xero, and where necessary, with other linked platforms and applications.
- Ensure Gift Aid returns are correctly submitted to HMRC (via Donorfy)
- Support with the development and implementation of new systems and procedures.
- Provide training and induction to new joiners in using Donorfy and ExpenseIn as well as for any other relevant platforms and applications.
- Business partnering - provide day to day support to the wider organisation with finance and fundraising system queries, payment information, and supplier queries.
- Working with budget holders to provide transaction reports, income and expenditure reports, and updates on payments from finance and fundraising systems to assist them to manage their project budgets.
- Assist Finance Director and Fundraising team where necessary with financial reporting to funders.
Skills/ experience
Essential
- Proven experience in all areas of accounts - purchase and sales ledger, banking and cash management, basic management accounts.
- Experience of Xero or similar cloud-based finance system.
- Excellent Microsoft Office skills, particularly excel and an ability to quickly learn new systems.
Desirable
- Accountancy qualification or studying for (e.g. AAT, ACCA).
- Experience of Donorfy or similar CRM system.
- Experience of dealing with charitable income and an understanding of how to account for restricted grants.
- Experience of liaising with auditors and other external stakeholders.
Personal attributes
- Strong attention to detail, analytical and an excellent communicator.
- Enthusiasm, energy and willingness to meet challenging demands and work to deadlines.
- Proactive, self-motivated and able to use initiative.
- Comfortable dealing with internal and external stakeholders.
- A collaborative team player and a supportive colleague.
- A passion for Access Sport’s cause and commitment to diversity and inclusion.
Staff benefits
Access Sport is an exciting and dynamic place to work. We pride ourselves on being a close-knit and well supported team with a clear sense of purpose, delivering real impact. Inclusion is at the heart of everything we do.
We are committed to supporting the development of our team members and, should you wish, there are opportunities for team members to get involved in different aspects of the charity, from the delivery of our programmes on the ground, to fundraising, events and advocacy.
Staff benefits include:
· Employee Assistance Programme - Access to a 24/7 confidential helpline, counselling services and online information.
· Annual leave - 25 days annual leave, plus bank holidays and time off between Christmas and New Year, after two years of continuous service this increases to 26 days and after five years to 28 days.
· Healthy Living and Wellbeing Employer - We welcome staff to embed regular exercise into their daily work lives and have quarterly team days.
· Flexible working and family-friendly - Hybrid and flexible working arrangements which are family-friendly and provide flexibility around caring responsibilities.
· New Mums and Dads, including adoptive parents, can take enhanced maternity and paternity leave.
· Cycle to Work scheme - Cycle to work scheme, saving up to 39% off a new bike and accessories.
· Group Life Assurance for all staff on payroll.
The client requests no contact from agencies or media sales.
Job Title: School Engagement Manager
Reporting to: Director of Transformations
Hours/days: Full-time 40 hours per week (will consider part-time & flexible working)
Location: Flexible / hybrid with a minimum of one day per week in the Brixton office. The role will involve travel to various locations in London, and some travel to Yorkshire/South West, so would therefore not suit fully remote working.
Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.
We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
The purpose of this role is to foster engagement between our charity and schools and kitchen teams seeking support to improve their school food. This is a significant and important role for our rapidly scaling charity, ensuring effective communication and engagement with schools, academies and stakeholders to maximise our impact.
You will be supported by our Director of Transformations, and work closely with our Senior Programme Managers, and the Director of Partnerships and Impact.
Your role will be critical to the successful delivery of both our core programmes which are delivered across England. This role will be primarily focused in London, but will include supporting the engagement of schools in locations across the UK as we develop new hubs. You will be joining a dynamic and growing charity who are passionate about delivering exceptional training, skill sharing, expertise and know-how to advance the quality of food preparation, food service and food education in schools.
You will have an understanding of the context that we operate in, education and food sectors. You will have strong people skills, and the ability to build relationships and manage effective partnerships with external organisations.
The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles.
We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and are passionate about creating a welcoming working environment for everyone. We’re continually updating our DEI policy and have a neurodiversity champion. If you need adjustments to the interview process please let us know.
As we work with children and young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.
Key responsibilities:
● To work with the Director of Transformations to develop and execute a school engagement plan, in line with our scaling strategy and current funded programmes.
● Work closely with the Director of Transformations, Director of Impact and Partnerships and the Senior Programme Managers to assess and propose suitable programmes of support for schools, multi-academy trusts and caterers interested
in our School Chef Educator Programme and School by School interventions.
● Lead meetings with Senior Leadership of prospective participating schools and academies, supported by our Senior Programme Managers where appropriate.
● Work with our Senior Programme Managers to identify suitable schools and participants for our funded training programmes, ensuring a high uptake of available places on our funded training programmes.
● Maintain accurate data records and ensure our contacts database is up to date with relevant school, participant, partner and engagement information.
● Build relationships with academy trusts and other strategic educational and youth organisations to market our programmes and champion our work around school food.
● Work with the Senior Programme Managers to build upon our current onboarding and customer journey for schools and training participants, developing and improving this for future schools and cohorts.
● Act as a collaborator and key influencer amongst colleagues to develop approaches and engagement resources that will facilitate a stronger rapport with schools.
● Working with the Director of Partnerships and Impact, effectively and efficiently handle new enquiries, manage the sales pipeline, outreach campaigns and support the onboarding process for schools and participants.
Skills & experience:
● You have interest and belief in our mission, to improve child health through improving food and food education in schools
● You are an excellent writer and communicator with strong presentation and facilitation skills
● You have experience of maintaining and building business relationships with a wide range of audiences from individual schools to large academy chains, through to partner delivery organisations and local government departments
● You are confident liaising with decision makers at all levels
● You have experience of CRM software, and of building a strong sales pipeline and proactively securing business development opportunities
● You have the ability to listen, understand and interpret customer requirements
● You demonstrate self-motivation, flexibility and the ability to adapt to an ever-changing, growing organisation
● You have stakeholder and partnership management experience
● You have experience marketing programmes to schools
● You are a proactive, confident communicator with an excellent understanding of the education sector, and the key developments and approaches that will resonate with schools looking to develop their staff and transform their food offer
● You are personable and display the natural ability and passion to speak to school leaders and build meaningful relationships that help them achieve their goals
● You are well organised with experience of managing a diverse workload with multiple work streams
● A good understanding of the UK educational system is desirable
Benefits
You would be joining a friendly, supportive team who work hard, but believe in a healthy work / life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to, and draw on, a variety of projects and strategic insights.
We offer 33 days (pro-rata for part time positions) of holiday per year, including bank holidays, a Cycle to Work scheme, hybrid working, free access to the CODE app for discounted restaurants & hospitality venues, enhanced parental leave. We are committed to developing our team and will support you with relevant training opportunities including
£250 towards elective training and development of your choice. We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the AIG Smart Health Platform which offers health benefits including free rapid access
online GP appointments, free counselling and wellbeing support.
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job. Please follow the Apply Now link to answer the questions and submit your application.
We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. Shortlisted candidates will be invited to an online 30-mins interview to take place on Wednesday 19th June.
Successful candidates will be invited to an in-person 2nd interview to be held at at our office in Brixton, London, for which you will be asked to complete a short, 15-min task. The interview overall will take a maximum of one hour.
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.
The client requests no contact from agencies or media sales.
We are looking for a Development Events Manager to join the National Theatre Development Team.
The purpose of the role
The Development Events Manager’s role is to organise a portfolio of events and support of larger annual fundraising events. They are responsible for creating and delivering a variety of events that align with supporter benefits, in order to engage potential supporters and further develop relationships with existing supporters. The role works collaboratively with the fundraising and membership teams in the department, to best meet the needs of supporters and maximise income.
The successful candidate will have experience of managing events and strong project management skills. They will have excellent organisational and communication skills and the ability to work on their own initiative as well as in a team. They will be used to working in a fast-paced environment and to managing multiple events simultaneously.
The successful candidate will have the following:
- Experience of effective events management and successful project management
- Ability to work to one’s own initiative
- Excellent organisational skills
- Exceptional communication skills when working with a range of different groups of people
- Experience of effective collaboration
If that sounds like you, this may be the role for you!
Working with us will give you...
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Complimentary staff tickets for shows and NT Talks and Events, subject to availability and policy.
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Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)
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Access to interest-free season ticket loan and Cyclescheme partnership
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Pension schemes with Legal & General and NEST
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Sabbatical option, subject to agreement and policy
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Generous sick pay
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Family-friendly employer with supporting policies
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Hybrid and flexible working, subject to agreement and policy
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Training and Development Programme via e-learning platform, and specialist in-person training relating to role.
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On-site Occupational Health and welfare support
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Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.
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On-site staff canteen and bar
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Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network
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The NT is also a member of Parents and Carers in the Performing Arts (PiPA)
Please note
The closing date for the receipt of a completed application is Tuesday 4th June 2024 at 12 noon.
We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.
People Department 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Meetings and Events Manager
Reports to: Senior Manager, Team and Operations
Hours of work: Full time, office based
Salary: £35,000 to £40,000 according to experience
Location: High Holborn, London
Job type: Permanent
Job summary
The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a Society of over 1,700 members from 100 countries, who work in, or are interested in tropical medicine and global health.
RSTMH organises and participates in events as a crucial way of showcasing, discussing, and debating key areas of tropical medicine and global health research and practice. Our range of events are wide. We deliver conferences and webinars, social events, research meetings for early career professionals, and high-profile debates and discussions. They happen across the UK and around the world, both online and in person. Our events add to the impact of our work in tropical medicine and global health, but also raise funds to allow us to continue our work as a charity.
The Meetings and Events Manager would lead on the delivery of the RSTMH meeting and events strategy. The role requires a self-starter who is excited by the prospect of working on such a broad range of meetings and events. The candidate needs to have excellent communication and relationship building skills, and to be organised, flexible with a great attention to detail. They should be comfortable liaising with venues for meetings space, developing budgets for events, managing logistical aspects of the events programme and setting up new events online and in person.
Main responsibilities
- Overall responsibility for the meetings and events programme meeting its financial and other goals and KPIs under the existing strategy
- Overall responsibility for the delivery of the events with a focus on expanding global reach, supporting careers, and improving the financial position
- Manage events from conception to completion - delivering events to the highest standard to meet their objectives of success – quality and cost effectiveness
- Attend the Meetings and Events Committee, optimising meetings including helping set the agendas, leading discussions, writing minutes, liaising with the Chair
- Assist to identify, appoint, and manage Scientific Chairs, Committees, and Sub Committees to secure event speakers, secure attendees and sponsors.
- Overall management of the income being delivered from ticket sales, sponsorship and other income streams linked to meetings and events, with support from line manager and CEO
- Responsible for the income and expenditure budgets and monthly reforecasts for our meetings and events, and ensuring accurate financial record keeping
- Support and train colleagues to run meetings and events online.
- Work with the team to develop all event materials – physical and digital
- Work with CEO and Senior Manager to identify sponsors, develop proposals and negotiate income
- Produce comprehensive event briefings for speakers, team, and Board
- Support and attend events, sometimes out of office hours, in and out of the UK
- Evaluate and report on the success of each event and consider areas of improvement
- Ensure up to date event information is publicised on the website and on other RSTMH channels
- Work with the team at RSTMH to develop and implement a marketing plan for events
- Manage all event enquiries, from external and internal stakeholders
- Liaise with and manage relationships with event stakeholders internally and externally, including suppliers, members, committees, Board, speakers, sponsors, exhibitors
- Work with the Membership Manager to maximise the engagement of event attendees in RSTMH’s work, and conversion of events attendees to be members
- Develop processes to ensure we capture all data from events, through our CRM
- Ensure efficient processes exist for ticket sales, paying expenses and invoices and all other aspects of RSTMH meetings and events.
Person specification
- Passion for RSTMH and our work
- Professional and articulate
- Degree level education or relevant proven work experience
- At least 3 years proven track record of managing and delivering in person and online events including selecting and negotiating agreements with suppliers, drawing up cost and income budgets, delivering events and monitoring and evaluating their success
- Strong experience of working with a CRM system
- Experience of running online events, with knowledge of variety of platforms
- Strong project management and organisational skills
- Evidence of working with events committees and managing suppliers to deliver events
- Strong budget management experience including forecasting, and planning
- Excellent problem-solving skills with a proactive approach and mind-set
- Excellent communication skills, both written and verbal
- Brilliant time management and task prioritisation skills
- Evidence of working with team, and Board members
- Meticulous attention to detail
- Can do attitude to take ownership of events
- Relationship building skills, being able to inspire others and bring them with you
- Passion for RSTMH and its work
- Reliable team player – able to identify areas of interaction with other activities of our work, and able to work with team to increase success
- Willingness to work unsocial hours as required, and to undertake travel outside of London and the UK, with reasonable notice
Please submit your application form by the 5th of July 4pm BST.
We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
A new and exciting opportunity has arisen for a Service Manager to join our Supported Living services based in Borehamwood. The position is permanent and full time (37.5 hours per week)
Would you like to finish work each day knowing that you have made a difference?It's not just a job, it's a life experience. Join us and help us change lives!Mencap delivers high quality personalised support to people with a learning disability and their families.
We are looking to recruit a passionate, committed and enthusiastic Service Manager. You will be accountable for people management and development within the staff team. This is a key role in guaranteeing the quality of our service delivery. You will be self-motivated and have a passion for positive change and the confidence to make difficult decisions under pressure. Having strong interpersonal skills will be essential for this role with the ability to build effective relationships with staff and the people we support. You will lead a team to provide a customer-focussed, high quality service to people with a learning disability and their families.
Key Responsibilities:
- Ensure that the service is fully compliant
- Practice Management and leadership
- Observing staff to ensure high standards are continuously met
- Ensure all Health & Safety regulations are met
- Liaising with the families and other stakeholders of the people we support
- Ensuring the continuous development of the team.
- You must be competent in using IT.
As well as a nationally recognised training programme within the charity sector we also provide excellent career development opportunities, attractive pension scheme, competitive holiday allowance, childcare vouchers, discounts of different high street retailers and much more
The role can be challenging at times, so it is essential to have a positive mind-set with a desire to improve the lives of those with a learning disability. You will need to be quick thinking and have a positive can-do attitude.
*All roles are subject to an enhanced DBS check and suitable references.
Benefits
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.
- 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
- Service related sick pay when 6 month probation is completed
- Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
- Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
- Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
- Interest free season ticket loans
- Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras.
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
- Free access to round the clock employee assistance program for advice and support
- Quarterly award scheme and recognition at every 5 years through our YouRock program
- Access to award winning training and development
*T&C's apply based on contract
About Mencap
Join us at Mencap and be part of a team that believes in equality, diversity, and inclusion. Together, we can create a brighter future for individuals with learning disabilities and empower them to break down any barriers they may face.
Mencap vision is for the UK to be the best place in the world for people with learning disabilities.
If you're ready to embark on a rewarding career that truly makes a difference, apply now!
At Making Space we are committed to making a difference in the lives of those in our care, we live and breathe our core values and our looking for likeminded individuals to join our team on our mission to make a positive impact to those in our community who need us most.
We have an opportunity available for a Business and Development Relationship Manager to join our Business Development team. As Business and Development Relationship Manager, your key focus will be to have a direct impact upon the growth and success of the business through the strategic contribution to service development and new business development.
This role will be home based with regular travel across the Midland and South of England region. You will be required to attend at Head Office (based in Warrington, Cheshire) for monthly team meetings, supervisions and as and when required. Salary £57,742 per annum. Contract of 39 hours per week.
Responsibilities will include:
- Developing and growing the customer base across the region, establishing, and maintaining key strategic partnerships with commissioners, ICBs, housing providers and other stakeholders.
- Revenue targets and relevant KPIs are delivered across the region whilst ensuring service sustainability is maintained.
- Establishing demand needs within the local areas whilst supporting with new developments, with interests in LD & MH Services.
- The ability to develop high-level reports and briefings, managing complex data and information to provide concise recommendations and detailed action plans.
For this role you will need to be able to work independently and work with the wider business development team on competitive bids and tendering across the region. We are seeking someone who is willing to lend a helping hand and constantly looking for ways to improve process. You will need to have patience, an understanding nature and active listening skills. If you are someone who welcomes challenges and actively seeks opportunities to enhance your skills then we would like to hear from you.
Qualifications
Candidates must have a relevant qualification in Business management, or be willing to work towards. Extensive experience of successful sales/negotiation within a health and social care context is essential this for this role. Strong organisational and time management skills are required. You will need to be someone who is unafraid to take risks, try new approaches, and continuously seek improvement.
On joining Making Space you will be supported step by step with on-the-job training as well as the opportunity to undertake professional qualifications if desired and required for your role. We are seeking individuals who can showcase that their personal values align ours here at Making Space.
Benefits
We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions.
Our current benefits include:
- Wagestream – Access up to 30% of your wages as you earn,
- Lifestyle benefits through Bravo Benefits and Health service discounts
- Holidays 25 days plus bank holidays subject to contract (pro rata for part time)
- We pay double time for Xmas day, Boxing Day and New Year’s Day
- Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
- Access to our library of learning through our e-portal
- Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
- We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
- Travel schemes including cycle to work, car maintenance and 40p per mile travel expenses.
- We run a colleague engagement hub with monthly and annual colleague awards
- Pension Scheme 3% employer contribution as a minimum
- Paid Sick leave
Key Dates:
- Closing date for applications is 17th May at 5pm.
- Informal interviews will be held virtually on 24th May.
- Formal interviews will take place on 07th June at Warrington Head Office.
We are looking for an experienced strategically minded, dynamic and proactive Initiatives Manager to join us here at the Royal College of Radiologists (RCR).
Do you want to be part of a dedicated Workforce Development team, supporting doctors who deliver imaging and cancer care services? If you have a desire to work in a people profession which strives to have a positive impact on the lives of doctors and ultimately patients; this may be the opportunity for you.
In this pivotal role as Workforce Initiatives Manager you will be responsible for the successful development and delivery of initiatives to support us in fulfilling our overarching goal of growing the UK workforce in our specialties of Clinical Radiology and Clinical Oncology, ensuring that quality and impact are at the heart of our plans.
With a focus on the strategic development side of the team you will cultivate information into initiatives such as the development of curricula or standards but also ongoing initiatives which will serve to increase routes into the workforce for both existing and emerging groups of doctors and allied health professionals. Leading and motivating a high-performing and dedicated team to do so.
What you’ll do:
- Manage the development and implementation of new versions of the postgraduate curricula for our specialities.
- Establish and implement necessary quality assurance mechanisms and initiative.
- Oversee the provision of support for ancillary workforce development initiatives.
- Undertake market research to evaluate the viability of proposed new workforce initiatives, targeting those with the greatest reach and impact.
- Lead, motivate performance manage and develop a team.
What you’ll need:
- Experience of curriculum development or experience of innovation in training programmes or teaching.
- Experience of programme/project management.
- Experience in developing funding bids/building cogent business cases.
- Knowledge and understanding of UK healthcare workforce strategy, including postgraduate medical education.
- Excellent manager of people, capable of inspiring.
- Analytical thinker, able to evaluate key issues and exercise sound judgement.
- Ability to prioritise own work and work of team to deliver agreed outcomes.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
This is an exciting opportunity to join a progressive and forward-thinking team and organisation. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, whilst leading on innovations including AI, skills mix and community diagnostic hubs. If you are interested in finding out more about the Workforce Initiatives Manager role , instructions on how to apply and the RCR please have a read of the candidate pack.
CoppaFeel! is looking for a detail-oriented Database and Insight Manager who has experience working with Beacon CRM or other relational databases. This newly created role will support our digital transformation as we move onto a new CRM system and will have ongoing responsibility for our database and supporting information flows for teams to improve insight management.
This role is ideal for someone who is methodical, enjoys working with data and has experience maintaining a database. Our Database and Insight Manager will work across all departments and create insight reports for all our teams, including fundraising and marketing to inform public fundraising appeals and marketing communications.
About CoppaFeel!
CoppaFeel! is the first breast cancer charity in the UK to create awareness amongst young people that checking their chest regularly could save their life. Our mission is to ensure all breast cancers are diagnosed early and correctly and we are about more than discovering a cancer diagnosis, we are about empowering ourselves to be proactive about our own health and body, as well as our outlook on life. It is about knowing your boobs and pecs and being confident that if you do find something, you know what to do.
Key Responsibilities
- Lead the development and delivery of a new CRM strategy at CoppaFeel! to ensure we continue to develop a culture where we use data to make informed decisions.
- Support the project management of the onboarding process of our new CRM provider Beacon, working collaboratively with project leads and delivery agencies.
- Collaborate with all directorates to manage data, maintain stakeholder records and communication preferences.
- Support data cleansing on our current database eTapestry, assessing existing data for migration to the new system later this year.
- Lead the ongoing training and support to colleagues on Beacon CRM database.
- Ensure our database and other data solutions comply with data standards and maximum value can be obtained from the data captured.
- Create dashboards and visualisations, providing insights to enhance how CoppaFeel! measures impact and tracks performance.
- Create and manage bespoke reports to provide insights for teams.
- Improve the data flows from third party software to our CRM system, supporting colleagues with its functionality.
- Translate data into easy to understand information and reports.
- Identify improvements to data processes (Eg collecting / collating data/ automations etc) and project manage their implementation.
- Work collaboratively across CoppaFeel! to collect user requirements for new and existing data products.
- Responsible for data imports and data flows.
- Maintain and manage consent on the CRM ensuring GDPR compliance.
Skills, Knowledge, and Personal Attributes
- Demonstrate experience of one or more enterprise level CRM management.
- Quick to learn new systems and proficient with technology.
- Experience of creating processes and delivering information using data insight to improve an organisation.
- Experience using data to improve fundraising and/or customer communication and management.
- Demonstrate knowledge reporting capability and internal communications of data and insight, to continually measure performance.
- Experience of project management in a digital environment.
- Ability to communicate and collaborate effectively across the organisation
- Analytical mindset with excellent attention to detail, thorough and accurate
- Problem solver with a can do attitude
- Good understanding of GDPR
- Strong numeracy
Terms
Annual Leave: 22 days annual leave (+ public holidays, 1 day of leave on your birthday and our Founder’s Cancerversary)
Notice Period: 2 months
CoppaFeel! welcomes applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups within the charity. We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are keen to encourage a diverse range of perspectives, skills , experience and knowledge at the charity.
To apply, please visit our jobs section on our website and submit your CV along with a Cover Letter. The closing date for this vacancy is the 19th June, with first round interviews to commence week commencing 24th June.
Hours: 35 hours per week
Contract: Fixed term until May 2025
Benefits:
- 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
- Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
- Attractive family friendly policies;
- Private healthcare cover;
- Season ticket loans;
- Employee awards, and training and development opportunities.
For more information about our benefits please visit our website.
Location: London/Bristol - flexible working arrangement can be agreed with the line manager.
An exciting opportunity has arisen at the National Housing Federation (NHF) for an interim Business Development Account Manager. We are looking for someone who can effectively manage, deliver, grow and promote our existing commercial partnerships, aimed at providing benefits and value for money for NHF housing association members.
Our Business Development team generates commercial income through partnerships with commercial companies who want to access our members. The team ensure that companies we partner with deliver services and products that are relevant to our members’ business needs, and that they share our ethos. The Business Development team is also responsible for negotiating deals with companies to provide support and services to members free of charge as a benefit of the NHF membership.
The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF here: https://www.housing.org.uk/about-us/
Interested in managing and growing our commercial relationships to put them on the strongest footing for the next few years?
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.
Key elements of the role:
- Managing multiple partnerships and budgets.
- Managing and growing a Sector Supplier scheme and working with the Head of Business Development to manage other key partnerships.
- Liaising with the Marketing Team to create impactful marketing plans for all partners, delivering all plans, regularly reviewing progress, and reporting on their success.
- Managing day-to-day relationships with external organisations including commercial partners, prospects, and suppliers.
The successful candidate:
The successful candidate will be able to demonstrate:
- Experience of account management, delivering excellent customer service and building a rapport with customers and potential customers.
- A good track record of delivering against sales or business development targets, with strong influencing and negotiation skills.
- Excellent organisational and prioritisation skills to meet challenging and competing priorities.
- Ability to monitor, manage and report on budgets.
- Good decision-making skills and ability to explain to others using evidence and information in a balanced way.
- Can establish the needs of members and respond to these positively.
Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff – https://www.housing.org.uk/about-us/transparency/who-we-are/. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.
Disability confident committed employer
We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please email Stephanie Green, People Manager at [email protected] with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.
Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.
Right to work in the UK / UK VISA Sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.
Closing date for applications: Sunday 9 June
Interview date: Monday 24 June (virtual)
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About us
Ygam is an award-winning charity whose vision is to ensure that every child and young person is resilient to, and safeguarded against, gaming and gambling harms. Our Mission is to prevent children and young people from experiencing gaming and gambling harms through awareness raising, education and research. As we embark upon an exciting new three-year strategy, this is a fantastic opportunity to play an active part in shaping the future of Ygam.
Who we're looking for:
We are seeking a passionate and motivated stakeholder engagement specialist to work across our portfolio of programmes. The ideal candidate will be confident in building relationships with diverse stakeholders, particularly across the Education, Health and Social Care or Youth sectors, promoting our work and recruiting delegates to Ygam workshops. Outstanding communication skills, a strategic mindset and the ability to develop and implement engagement plans and projects are essential. Public speaking or training delivery experience would be beneficial.
Main roles & responsibilities:
You will be responsible for stakeholder engagement across Ygam’s portfolio of programmes. You will develop long lasting relationships with schools, colleges and children’s services, promoting Ygam’s work and recruiting delegates to our workshops.
You will work across the programme team, developing relationships throughout the UK, training professionals to understand the impact and risks of gaming and gambling. You will also be responsible for promoting and marketing the work of Ygam at conferences and events.
You may, on occasion be required to arrange and deliver our City & Guilds assured workshops, both online and face to face and provide support to delegates post training, updating all relevant records and CRM systems.
The client requests no contact from agencies or media sales.