Customer relationship manager jobs in lisbon, lisbon

Business Development Officer – London, South East and East of England

Role purpose:

1. Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact. 
2. Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income. 
3. Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty. 

Key responsibilities:

Retain and grow existing centre relationships 

• Manage a portfolio of existing centres, ensuring regular and meaningful engagement aligned to their needs, delivery patterns, and growth potential. 
• Deliver against annual centre income targets by supporting centres to continue and expand programme delivery. 
• Develop and implement tailored engagement plans that reflect sector priorities, sector and programme maturity, and centre feedback. 
• Analyse Business Intelligence (BI) dashboards to identify retention risks, spot growth opportunities, and respond to trends with proactive support. 
• Coordinate requalification conversations and re-engagement activity to sustain long-term partnerships. 

Generate and convert new business 

• Identify and research high-potential leads across your allocated sectors (e.g., secondary, FE, community) using BI and CRM insights, sector intelligence, and marketing-generated activity. 

• Plan and deliver proactive outreach activity via a Sector Development Plans. 

• Build and maintain a personal pipeline of prospects and log progress regularly updating conversion insight and forecasts. 

• Support new centre onboarding, from initial conversations through to registration and early delivery support. 

• Collaborate with Marketing on lead nurture campaigns, sales funnel activities, and content that targets sector-specific priorities. 

Deliver outstanding customer experience 

• Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback. 

• Ensure every interaction reflects the Leadership Skills Foundation’s values. 

• Maintain consistent and accurate records of communications, registrations, and engagement history. 

• Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities. 

• Champion a customer-first mindset and share insight to improve performance against our customer experience objectives. 

Use data and insight to drive decisions 

• Regularly review and report on programme performance, income data, and registration trends for your assigned centres and sectors. 

• Use BI dashboards and management reports to inform your planning, prioritisation, and stakeholder engagement. 

• Report on your own progress against KPIs and contribute to departmental performance reviews and forecasting activities. 

Collaborate across teams and support innovation 

• Work closely with key teams to coordinate campaigns, messaging, and respond to customer feedback. 

• Feedback insight from centres to inform programme development and sector-specific improvements. 

• Contribute to team planning meetings, training sessions, and department-wide initiatives. 

• Support the induction of new team members and contribute to a collaborative, learning-focused team culture. 

Skills, experience, and knowledge

Essential 

• Previous experience in a customer supporting role, with an emphasis on relationship management and customer experience.  
• An understanding of education systems in the UK.
• An understanding of initiating prospect engagement, business development strategies and meeting sales targets.
• Strong interpersonal and communication skills.
• Experience of working on own initiative and being a self-starter.
• Confidence in presenting externally to customers and partners.
• Experience of working with sales forecasting tools and Management Information systems.
• Analytical thinking and evaluation skills, with the ability to interpret data and performance metrics to support decision making.
• Ability to present information concisely using Microsoft Office programmes.
• An ability to network, influence and build relationships with key stakeholders and customers.
• An ability to convert external relationships into long standing customers results.

Desired

• Previous experience in a sales environment.
• An understanding and passion for leadership skills development and the value it provides for young people and centres. 
• Excellent customer service skills.
• An understanding of awarding bodies and their operating landscape. 

There are numerous benefits that are available to you as a member of Leadership Skills Foundation.

In addition to working for an organisation that is forward thinking with a clear commitment to your wellbeing, we also offer an array of both contractual and non-contractual benefits as outlined below.

Contractual benefits:

• Standard 36 hour working week.
• 25 days annual leave rising to 30 days per year after completion of five years’ service.
• Automatic enrolment into NEST Pension scheme after three months, with the option to join group personal pension plan with matched contributions up to five percent following successful completion of probationary period.
• Agile/flexible working.
• Home working.

Non-contractual benefits:

• Discretionary extended Christmas break.
• Vitality Health Care Plan following successful completion of probationary period – with the option to add family/significant others at reduced rate.
• Meaningful and regular one-to-one system as part of a structured personal development process.
• Sight test and eyewear financial support.

Are you passionate about driving excellence in patient-centered imaging? Join us at the Royal College of Radiologists and the College of Radiographers as our Quality Review Partner, where you’ll lead expert teams in assessing radiology services across the UK from independent clinics to major NHS trusts delivering evidence-based evaluations that spark real, lasting improvement.

The Quality Standard for Imaging (QSI) defines what’s needed to deliver safe, effective, and patient-centred imaging services. Jointly developed by the Royal College of Radiologists (RCR) and the College of Radiographers (CoR), the QSI supports imaging providers in embedding a culture of continuous quality improvement and achieving excellence.

As a Quality Review Partner, you’ll play a pivotal role in upholding and advancing these standards. Drawing on your professional expertise, you’ll lead assessments of radiology services across a diverse range of settings — from small independent providers to large, multisite NHS and private organisations. You’ll guide expert review teams in delivering independent, evidence-based evaluations, and produce focused reports and action plans that drive meaningful improvement.

What you’ll do:

• Act as the designated Quality Review Partner for a portfolio of imaging services across the UK.
• Provide expert guidance to QSI leads on both the review process and the standards.
• Manage the full review cycle for services in your portfolio.
• Select and coordinate review team members in collaboration with the Quality Improvement Coordinator.
• Participate in quality assurance and moderation activities to ensure consistency and rigour.

What you’ll bring:

• Demonstrable experience in quality assurance, accreditation, or evaluation assessments, or in healthcare quality management.
• Strong knowledge of quality assurance and assessment approaches.
• Excellent oral and written communication skills, tailored to diverse audiences.
• Proven ability to prioritise effectively while remaining adaptable to changing needs.
• A collaborative mindset and the ability to build strong relationships with a wide range of stakeholders.
• If you’re a confident, high-performing professional with a passion for quality improvement, we’d love to hear from you. Learn more about the role, the RCR, and how to apply in the Quality Review Partner candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

About the role:

As a Night Concierge in our Ashley Road (Islington) accommodation service, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives. You’ll be the first point of contact during the night, offering practical support and a calm, reassuring presence. From managing access to our buildings and responding to emergencies, to carrying out essential safety checks and reporting concerns, your work will directly contribute to the wellbeing and security of every person in the service. You'll be part of a wider team committed to making a real difference - every night.

This role puts you at the heart of vital, life changing work, including accommodating emergency placements and supporting clients who may be arriving at a critical moment in their journey. You'll take the lead in overnight client interactions, ensuring that tasks are handled smoothly, whether by you or temporary staff under your direction. With guidance from Single Homeless Projects (SHP’s) dedicated out-of-hours management team, you’ll never be without support - even when working solo.

Joining SHP is more than a job - it’s a powerful way to start or grow your career in the sector. You'll be part of a values-driven organisation where person-centred, psychologically informed approaches are central to everything we do. Through your work, you'll gain experience, confidence and insight that can open doors to a meaningful and rewarding future for staff and clients alike.

The working pattern for the role is Monday, Thursday, Friday & Saturday 10pm - 08.15am.

About you:

• A mature and non-judgemental attitude to working with a client group that may present challenging behaviour.
• A basic understanding of the often complex issues likely to be presented by the vulnerable people who use SHP services.
• The confidence to challenge appropriately, and the ability to use initiative and make reasoned and quick decisions within SHP’s policy and procedural framework.
• An understanding of Health and Safety at work and the likely issues to occur in a residential building.
• Good customer care skills, honesty, punctuality, integrity and ability to work alone without direct supervision.
• An ability to be self-servicing in the use of the computer to create notes and logs and to send and receive emails.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 22nd June at midnight

Interview date: Thursday 3rd July at Ashley Road Service in Islington

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

The Corporate Team at ARUK has just enjoyed a record-breaking year of fundraising by our corporate partners. We require a proactive and organised colleague to provide the team with vital administrative support. 

The successful candidate will support our partnerships with companies such as Dyson, The Perfume Shop, Cadbury, and Slimming World while building excellent relationships with supporters from within those organisations. This role will also support our new business team with their approaches to prospective companies. 

This is a 12-month fixed term contract to cover a secondment period. This role will be known internally as Partnership Development Executive – FTC.

Main duties and responsibilities of the role:

Team administrative support

· Provide general administrative support for all members of the team.

· Manage invites and room bookings for Corporate Team meetings.

· Ensure accurate recording keeping through the use of our CRM system.

· Be the main internal point of contact for the Corporate Team.

· Respond to incoming team enquires promptly and professionally.

· Ensure accurate financial records are kept, by reconciling gifts across multiple donation platforms.

· Fundraising stock management and distribution.

· Assisting the team with event planning, including sourcing pricing quotes, raising purchase orders and booking equipment and ordering merchandise.

· Update the team intranet and website pages. 

· Post from the Partnership Development team Twitter accounts, monitor LinkedIn for activity by our partners and flag to appropriate team member. 

· Update internal group email distribution lists as required.

Securing new partnerships

· Fundraising data management: adding new companies and prospects to ensure accurate records of approaches made by the team. 

· Monitor supporter information on the database to generate new leads for the team.

· Generating reports for the New Business team and maintaining accurate records.

· Provide ad hoc support in the lead-up to high-value pitches and applications e.g. prepare materials, book couriers etc. 

Supporting our existing partnerships

· Provide a first-class stewardship journey for fundraisers from companies that are supporting the charity. Including making sure they have the materials and resources required to fundraise – preparing and sending information packs, wishing them good luck, drafting letters, and sending thank you messages.

· Work closely with the Central Fundraising Team to ensure a consistent stewardship journey across all audiences. 

· Manage online giving pages and our CRM system to make sure corporate supporters are identified and recorded correctly, and their income potential is maximised.

· Monitor the CRM system to make sure that all information about our corporate fundraisers is recorded correctly.

· Filter enquiries from our corporate supporters whilst the Partnership Development Officers are on annual leave to ensure a timely and helpful response. 

· Help support event delivery by sourcing volunteers, merchandise, and gifts in kind for events.

· Keep the Partnership Development Officers and Team Managers up to date on feedback from supporters. 

· Communicate key fundraising products and communications designed for our Corporate supporters with the Regional team. 

· Develop new fundraising idea packs to engage our Corporate supporters and seek appropriate sign off.

Working with others

· Work with our merchandising team for the development and production of event materials as required.

· Liaise with our distribution centre to organise mass mailings of materials needed for pitches and large partnership launches and events.

· Represent the Corporate Partnerships team on working groups for internal projects to ensure the team’s needs are met.

· Work closely with our Supporter Care Team, Central Fundraising Team and Insight & Development teams to make sure that the Corporate Partnership team is following processes correctly and is adopting improved practices where possible. 

What we are looking for:

· Confidence working with computers and Microsoft Office; knowledge of Word, Excel, and Outlook.

· Experience using databases.

· Experience working in a customer/client facing position.

· Demonstrable administrative experience or relevant transferable skills.

· Experience of building and managing relationships with colleagues.

· Good verbal and written communication skills.

· Ability to prioritise and effectively manage multiple tasks.

· Excellent planning and organisational skills

· Excellent attention to detail.

· Friendly and professional demeanour.

· A confident and friendly manner; would feel at ease representing the charity among varied external contacts.

· Able to work as part of a wider team as well as being proactive and can work independently.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £23,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 22nd June 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

The new post of Financial Controller will be responsible for all aspects of finance and in so doing help our charity to create magical memories for sick children. We have recently moved into a modern new office, have appointed a new CEO and are celebrating 35 years of Wish granting across the UK. So, it is an exciting time to join our dedicated team, some of whom work remotely or from our Scotland office.

 Reporting to the CEO, you will work with all parts of our charity and be able to work to deadlines. Using QuickBooks and ThankQ as part of your daily tasks you will play a pivotal role in driving the finance department, producing reports, analysing them and presenting to the CEO and Trustees.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for an experienced Senior Programme Funding Manager to secure crucial support from grant-making organisations and institutional funders.

• Drive strategic growth by mapping global programmes to UK funding opportunities, developing innovative strategies, and pioneering our humanitarian funding approach.

• Craft compelling partnerships by transforming programme insights into standout proposals and building strong relationships with like-minded funders.

• Collaborate globally with international teams to ensure funding applications reflect real community needs and align with expert input across safeguarding, finance, and programme delivery.

• Innovate by forming strategic partnerships with NGOs, research institutions, and development actors to co-create impactful new approaches.

• Lead grant processes from end to end, ensuring excellence in donor communications, reporting, and internal collaboration across departments.

• Maintain rigorous standards by managing due diligence, tracking progress in Salesforce, forecasting KPIs, and ensuring compliance with policies and best practice.

If you are an exceptional relationship builder, experienced in international development, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Friday 27 June 2025, 17.00 UK time. 

Please note: 

The post-holder must be UK-based and able to work on a permanent full-time contract. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

This is a varied role, ideal for someone who enjoys working across lots of projects at the same time. Your main focus will be managing our staff training programme, supporting with the recruitment and onboarding of new staff and overseeing our office functions. You'll also look after some of our financial admin as well as providing some executive support for our Board of Trustees. We're a small team of 30 staff and the role is a hybrid, designed to support all aspects of the central functions of the Charity.

Your HR responsibilities (around 3 days a week), will be to:

• maintain accurate HR records for all staff
• manage and administer our HR platform, Employment Hero
• co-ordinate our annual training schedule, manage the training budget and oversee our external trainers
• lead on the recruitment and onboarding of new staff
• oversee our DBS Records
• develop and oversee staff inductions
• manage the timesheets and payroll for Ignition Brewery, the Charity’s trading subsidiary
• lead the organisation in becoming a Disability Confident employer
• contribute to the development of the our HR policies and procedures

Your admin responsibilities (around 2 days a week), will be to:

• act as the office manager, ensuring that staff offices are maintained in a neat and tidy fashion
• act as Secretary for the Board of Trustees and Risk & Finance sub-committee, organising meetings and taking minutes
• manage service users' personal account records
• send out monthly statements to parent-carers and follow up on overdue accounts
• support the CEO and Finance Manager with the development and roll-out of new digital platforms as the service grows
• organise staff events such as annual training days, Christmas parties, etc…
• monitor stock levels and order supplies
• manage petty cash
• maintain our public noticeboards
• answer telephone and email enquiries

You'll also support our service delivery team at major events (e.g. annual show, sports day, etc…) and establish and maintain excellent working relationships with parent-carers, external agencies, funders, local authorities and other external stakeholders.

What we need from you (the essentials):

• a minimum of one years’ experience working in a fast-paced administrative environment
• excellent communication and interpersonal skills
• good written skills, with an ability to produce reports and other relevant documentation using Microsoft Office and CRM systems
• strong organisational skills with an ability to plan ahead and work across different areas of the charity simultaneously
• an ability to maintain discretion and confidentiality
• meticulous attention to detail with an ability to perform tasks accurately and efficiently
• a flexible and ‘hands-on’ approach to your working practice, with a ‘can-do’ attitude
• a willingness to learn and an openness to feedback in order to improve your work

What we’d also like from you (the desirables):

• previous experience of working in a HR and/or admin team
• an ability to manage projects through to completion
• experience of working with neurodivergent adults and/or adults with learning disabilities in a voluntary capacity

Brighter Horizons believes that every adult is entitled to live freely of abuse, harassment and bullying and, as such, is committed to safeguarding and promoting the welfare of vulnerable adults. This post is subject to a satisfactory standard DBS check.

• Location: Birmingham or London 

• Permanent contract  

• Term Time- 35 hours per week over 48 weeks (Sep-July with August as leave)   

• £22,916 - £26,583 paid over 12 months (+£1,833 London Weighting) depending on experience 
  This is equivalent to £25,000-£27,000 per annum full-time.

• Start Date: 1st September 

A fantastic opportunity for individuals with experience in youth facilitation and stakeholder management to join our team as a Programme Coordinator. We have a three-year strategy to increase the number of young people we serve while ensuring we can grow with impact and sustainability. You will join a team that is determined and energetic; reflective and collaborative; and values the experiences and backgrounds of each person we work with.    

As a Programme Coordinator (PC) you will be at the frontline of our work, working directly with schools and colleges, young people and local businesses to make an impact! You will be responsible for all aspects of programme management and delivery of the Envision programme in a cluster of schools/colleges in your region.   

Key Responsibilities:  

• Programme delivery and facilitating work with young people  

• Programme management and logistics  

• Stakeholder management   

• Impact management   

Essential Experience, Knowledge and Competencies:  

• Experience of facilitating activities with young people – including preparing engaging sessions in advance by utilising resources available to them  

• Experience of project management – highly organised, with the ability to manage your own time to meet deadlines  

• Experience of working on projects which have multiple stakeholders – communicating effectively through written and verbal communication  

• Commitment to Envision’s vision, mission and values and ability to work well in, and contribute to, our organisational culture  

Desirable Experience, Knowledge and Competencies:  

• Experience of data handling – collecting and recording data in a timely manner using an online CRM system  

• Understanding of, and/ or lived experience of, the barriers that young people face, that contribute to the education and employment gap  

Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications with lived experience to apply as they are currently under- represented in our organisation. Envision graduates will be guaranteed a first round interview.   

To apply you must please read the application pack and apply online.  

Deadline - Midnight 8th June 

Please note:  

-Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time.  

- We will only be contacting candidates who have been shortlisted for interview. Therefore, if we do not contact you, please assume you have been unsuccessful.  

- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application.

We’re looking for an experienced, proactive and detail-orientated Website Project Manager to scope and deliver the evolution of our two charity websites, moving each to a more responsive, user-friendly platform which delivers an outstanding supporter experience. 

Sitting within the Marketing and Communications team, this role is pivotal to our digital transformation, ensuring our next generation websites align with our digital marketing strategy and ambitious growth plans. 

A hands-on role, you’ll need a combination of technical knowledge, people skills and expert project management to ensure our new websites meet our evolving aspirations and are delivered on time and within budget. 

Key Responsibilities Include: 

• Leading the end-to-end ‘new website’ project vision lifecycle including scoping, planning, execution, testing and launch. 

• Defining the project scope, objectives, goals, timelines and deliverables in collaboration with all stakeholders, using data and insight to inform decisions. 

• Managing internal and external stakeholders, ensuring alignment of expectations between all cross-functional teams. 

• Ensuring the website is compatible with all internal processes, requirements and systems (including Salesforce) and complies with GDPR, cookie policies and data protection regulations, accessibility standards and other applicable legislation. 

• Tracking progress and managing risks and issues by developing mitigation plans and knowing when to escalate as necessary. 

• Troubleshooting any issues before the site launches, ensuring all technical and performance issues are resolved. 

• Overseeing the migration with continual testing and validation to ensure the website meets the required supporter UX, CRM integration and performance standards. 

• Implementing SEO best practices, translating user research and analytics into actionable website improvements to boost visibility, traffic and enhanced search rankings. 

• Reporting on project status to senior leaders and adjusting plans as needed. 

• Managing the sites’ launch, delivering team training ensuring you’re leaving behind a strong foundation on which we can continually evolve and improve engaging user journeys to increase conversion rates. 

What We Offer:  

• Flexible and hybrid working to support work-life balance  

• Generous annual leave entitlement with additional leave for long service   

• Enhanced sick pay  

• Enhanced Maternity Pay  

• Free flu jabs  

• Cycle to work scheme  

• Charity events throughout the year  

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution  

• Ongoing commitment to education and professional development  

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.   

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.   

If you think you have the qualities we’re looking for and the desire to contribute, please download the Job Vacancy Pack and send us a CV and covering letter explaining how you meet the criteria for the role. Please make it clear why you’d like to work with us.  

The closing date for applications is Monday 9 June 2025. Interviews will be held in person on Monday 23 June at the charity’s head office in Birmingham city centre. 

GARDEN COURT CHAMBERS LIMITED

 Events Manager: JOB DESCRIPTION

 Reporting to: Head of Communications & Marketing (HCM)

We are inviting applications for an Events Manager to join Garden Court Chambers. This is a full time permanent role.

Purpose of the role

Garden Court Chambers hosts a range of events including roundtables, webinars, hybrid, and in-person panel discussions. We bring together legal professionals, policy specialists, NGOs, community groups, and activists for legal training, thought-leadership and networking.

At least three times a week, we host 40-50 people for in-person events, 15-20 for roundtables, and several hundred for webinars. We also host parties throughout the year for around 150+ guests.

In this role, you will plan deliver and host each event; support the Head of Communications and Marketing with event programming; and work with barrister colleagues who convene each event to agree all event specifications.

Working as part of the friendly and professional Communications and Marketing team, the events you produce will amplify the vital work our barristers undertake to fight injustice, defend human rights, and uphold the rule of law.

About you

• Committed to delivering consistently excellent customer service - great front of house and highly organised and methodical behind the scenes.
• Experienced in dealing with the day-to-day challenges of high-volume event planning, delivery, and hosting.
• Confident at managing technology required for large webinars and hybrid events.
• A can-do attitude, calm under pressure, flexible, and a great team player.

Core duties

• Event planning and delivery: book rooms and catering; liaise with speakers and diarise; coordinate webinar access for guests and speakers; collate and format PowerPoints; manage event recording and webinar platform (Zoom); process bookings and manage invitations; and coordinate with facilities, security, and reception.
• Event hosting duties (supported by Events Assistant): greet guests and welcome speakers; manage cloak rooms, event signage, and catering; set up and clear rooms; and trouble shoot and support the needs of guests and speakers.
• Support the Head of Communications and Marketing with event programming.
• Work pro-actively with members of Chambers (barristers) to ensure that requirements for their events are clearly recorded, and that events are delivered to specification.
• Support the Communications and Marketing Manager with digital communications to promote events.
• Support the Head of Communications and Marketing with event budgeting.
• Create and manage invitation lists using CRM software and support the production and delivery of well-targeted and high-quality email marketing.
• Assist with other administrative tasks for the marketing team.
• Line manage junior members of the team, as required.
• Feed into reports to measure the reach and impact of Garden Court marketing activities.

Skills and experience

• Proven experience in planning, delivering, and hosting in person, hybrid, and online events (ideally all three).
• Good working knowledge of Zoom (or similar), PowerPoint, Excel (all essential), and Campaign Monitor / MailChimp (desirable).
• Experience of working with CRM systems and email marketing tools (desirable)
• Experience of working in fast-paced environments and managing competing priorities.
• Experience of collaborating with and hosting high-value clients and senior professionals.
• Knowledge of the law is not essential, but a commitment to Garden Court’s values is a must.

 Personal qualities

• A passion for excellent customer service and teamwork
• A commitment to delivering work of consistently high quality
• Ability to work under own initiative
• Takes ownership for delivery across all aspects of events
• Pays close attention to - and cares about – the details
• Can approach work flexibly, with a positive, can-do attitude
• Highly organised and calm under pressure
• Capable of multi-tasking and meeting tight deadlines.
• Resourceful with the ability to work independently.

About Garden Court Chambers

 Garden Court Chambers is a number one ranked barristers’ chambers advising solicitors, members of the public and organisations across the UK and around the world.

We are committed to fighting injustice, defending human rights and upholding the rule of law. We help many clients use the law to advance social justice and equality. Garden Court has a proud history of winning ground-breaking cases of constitutional importance. Our legal challenges have overturned great injustices in many landmark decisions. Equally, our barristers fight hard for clients in countless cases that don’t hit the headlines, but are nonetheless vital for defending the rights of those we represent.

Garden Court is the largest chambers in London and the second largest in the UK with over 200 barristers. Our main areas of law are civil liberties and human rights, criminal defence, community care law, family law, inquests and Public Inquiries, immigration and asylum law and social housing law. We have over 45K followers on social media across nine social media feeds.

Salary, Benefits and Terms and Conditions:

• This positions attracts a salary of £35,000
• Hours: 9.00-17.30 or 09:30-18:00 Monday-Friday
• Willingness to work flexibly to ensure that events are covered (this includes occasional evenings, for which time off is given).
• Three days in our central London office and two days working remotely (after three month of employment)
• Holidays: 25 days per annum pro rata (excluding bank holidays but including three days between Christmas and New Year)  with additional day leave after every two years of employment, up to 30 days.
• Additional leave for birthday
• Free fruit twice a week
• Interest-free loan for travel card (after probation)
• Pension, including a 5% employer's contribution after six months, and income-protection scheme
• The successful applicant will be required to sign an undertaking of confidentiality 

Closing Date and Applications:

The closing date for applications is 4 pm on Monday 9 June 2025.

To apply, please send  Cover Letter, max 2 pages, and CV

Are you a people-first leader who thrives in a collaborative, mission-led environment? Do you have the skills to make sure our people, facilities and systems thrive in a fast-paced, community-driven environment? If this sounds like you, apply today! 

The Castlehaven Community Association (CCA) is a vibrant and innovative award-winning charity that’s been at the heart of Camden Town for over 39 years. We bring people together across generations to build a stronger, more connected community. Our 4-acre site includes community parks, a sports pitch, a horticulture hub, and purpose-built facilities for learning, creativity, and wellbeing. We have 5 community projects: Afters/Activ8 for children, young people and families, Ageactivity 60+ for older people, Health Haven for adults with chronic health conditions, an Environmental Project for all ages and our emergency food bank. We work with over 10,000 per year and hold events and annual community festivals too. We are a buzzing and busy hub of activity.

We’re recruiting for a confident and experienced People & Operations Manager to lead our HR and operational functions. You’ll manage a passionate and diverse team of staff and volunteers, fostering the success of our people and systems in a dynamic, community-focused environment.

 What You’ll Do:

• Lead HR strategy, recruitment, training, and wellbeing initiatives
• Oversee operations, facilities, and contract compliance
• Foster a positive, inclusive workplace culture
• Support service delivery and organisational development
• Collaborate with senior leadership to shape our future impact

Who You Are:

• 3+ years in HR and operations management
• Skilled in HR policies, safeguarding, EDI, GDPR, and financial processes
• A people-first leader who thrives in a collaborative, mission-led environment

Why Join Castlehaven?

• 27 days annual leave + public holidays (pro-rata)
• Monthly wellbeing incentives & 24-hour counselling support
• Birthday day off, team socials, and training opportunities
• Free on-site parking, flexible working, and travel schemes
• Be part of a values-led team making a real difference

Our Values:

• Community First – We put people at the heart of everything we do
• Inclusivity – We celebrate diversity and promote equity
• Integrity – We act with honesty, transparency, and respect
• Collaboration – We work together to achieve more
• Empowerment – We support people to grow, lead, and thrive

How to apply for this position:

Please send your CV and a covering letter (no longer than three sides of A4) highlighting your experience and skills relevant to this position; please use the person specification as a guideline. We are an equal opportunities employer.

If you have any questions regarding this position, please call Ernie Bevan Niss, Operations Assistant.

Data Protection

By applying for this role and sending your covering letter & CV you consent to CCA using and keeping information about you or by third parties, e.g. referees relating to your application or future employment. This information will be used solely in the recruitment process. For unsuccessful candidates, the information will be destroyed within 6 months unless you have consented to extend this period.

Closing Date for Applications: Sunday 8th June 2025 by 11.59pm.

We reserve the right to close this application process early if a suitable candidate is found, so we encourage early applications; please note we do not accept applications from agencies

If you have been shortlisted our Interviews will take place on: Friday 13th June 2025 or Monday 16th June 2025, time to be confirmed.

Venue for Interview: will take place at Castlehaven Community Centre, 23 Castlehaven Road, Camden Town London, NW1 8RU

If you have not been shortlisted for an interview you will not hear further from us.

This position will focus on delivery of the Preventing Intimate Partner Abuse (“PIPA”) course – comprising individual and group sessions - and working closely with Thames Valley Police. RISE has also developed a range of Out of Court Resolution interventions for a range of offences, which are delivered online and in person, which the postholder will deliver. These include group and one-to-one courses to address a range of specific types of offending, including domestic abuse, inappropriate sexual behaviours, hate crime, assault on emergency workers, as well as other types of offences, and any new interventions developed in the coming years. This may include acting as a single point of contact to secure the offender’s engagement, working alongside other partners to address the offender’s needs, with the aim of eliciting behaviour change and reducing reoffending

Groupwork/one-to-one delivery:

· Deliver a range of short interventions which include group work, one to ones, embedding in a multi-agency approach to domestic abuse in the area.

· Manage cases with a range of complex needs and behaviours.

· Ensure delivery is in accordance with tasks outlined in the RISE Domestic Abuse Perpetrator manual and process mapping.

· Undertake holistic assessments that identify risk and protective factors, and develop bespoke support plans. 

· Adhere to relevant group work programme manuals and deliver programme sessions to ensure the integrity of programme delivery, which is overseen by the Team Leader.

· Apply specialised materials to support your delivery to racialised and marginalised communities.

· Be responsible and accountable for working with Team Leader to ensure risk is reviewed on a regular basis.

· Practitioners will comply with the appropriate audit standards when working with perpetrators in line with RESPECT requirements.

· Use motivational interviewing techniques, trauma-informed and strength-based approaches in building a range of therapeutic skills to engage with service users to address their abusive behaviour.

· Encourage and facilitate learning with participants on a group, including proactively working to elicit behavioural change and acceptance of their behaviour towards their partner, or ex- partner.

· Work closely with other professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.

· Be personally accountable for the completion of assessments, mid-way reports, and end of intervention reports, and ensure they are to a high standard.

· Provide support and consultancy to other professionals to ensure appropriateness of referrals and improve understanding on domestic abuse.

· Ensure effective planning for the delivery of each intervention in advance of the session.

· Participate in and pass the necessary training to be able to deliver all interventions.

· Assist or lead on the delivery of training courses.

Integrating the Safety Support Service:

· Liaise and engage closely with the Domestic Abuse Safety Advisor or local victim services commissioned to increase the safety of partners, ex-partners and children of the servicer user to manage the risk and develop treatment goals.

· Prior to delivering Domestic Abuse interventions, liaise and share information with RISE Domestic Abuse Safety Officers or local Integrated Domestic Violence Advocates (IDVA) to ensure an integrated approach is applied to risk management.

· Attend monthly risk review meetings with Domestic Abuse Safety Advisor and Senior practitioners to ensure effective risk management procedures are always applied.

Out of Court Resolution (OOCR) courses:

· Deliver a range of Out of Court Resolution short courses online and in person.

· Ensure delivery is in accordance with tasks outlined in the RISE OOCR manual and process mapping.

· Adhere to course manual sessions and materials and ensure the integrity of programme delivery is always maintained, overseen by the Team Leader.

· Apply specialised materials to support your delivery to racialised and marginalised groups and adjust materials according to meet neuro-diversity needs, agreed by the Team leader.

· Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with service users online and in person.

· Encourage and facilitate learning with participants online using variety of techniques like break-out, noticeboard etc.

Recording and administrative tasks:

· Ensure timely and accurate recording of all relevant data (attendance, feedback, mid-way and end of intervention reports) using systems provided and in line with performance standards.

· Ensure regular contact with the OOCR team, recording and reporting back offender compliance.

· Maintain an accurate audit trail of all relevant communication with partner organisations involved.

· Ensure completion of pre and post questionnaires in line with RISE’s Social Impact strategy.

· Contribute to the evaluation and evidencing of social impact, including questionnaires and service user case studies.

General tasks:

· Develop excellent relationships with customers and respond positively to their needs.

· Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.

· Attend Clinical Consultancy to support safe practice and develop resilience during the delivery of demanding work as directed by the Team Leader

We are looking for a thoughtful, relational and data savvy Individual Giving and Philanthropy Lead to strengthen and grow our community of supporters. This is an exciting opportunity for a fundraiser who wants to take ownership of a key income stream, shape strategy and bring creativity and care to supporter relationships.

This is a hands-on and strategic role that blends relationship building, storytelling, data management and fundraising techniques. You’ll work closely with the CEO, trustees, the corporate partnerships lead and our communications lead to develop a supporter care programme that reflects our values, grows engagement and ultimately increases income. You will also begin to develop our major donor strategy, with support from senior leaders and existing networks. Due to funding for this post, you will split your time between raising funds for Pecan’s Southwark Foodbank, as well as Pecan’s other programmes and community services, and you will liaise closely with colleagues across both these areas.

You will need to be confident in working independently, but you will be backed by a supportive and engaged senior team who understand the importance of fundraising and want you to succeed.

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.

Main Responsibilities:
Working with the CEO, trustees corporate partnerships and communications team, your main responsibilities will be:

• Individual Giving and Donors: develop, manage, monitor and improve the individual giving fundraising portfolio - with the initial aim of generating in excess of £250,000 per annum from individual giving. 
• Relationships with local churches and their congregations: work with the trustees and senior leadership team to deepen our relationships with out (cross denominational) member churches and to build links with additional churches in and near the area and local umbrella Christian organisations. 
• Relationships with local institutions: work with other local institutions such as schools and business to find individual donors who will financially support Pecan's work. .
• Fundraising Appeals: coordinate fundraising appeals including the Pecan and Foodbank Christmas fundraising campaign, Big Give Campaigns, and other appeals across all income and media streams.
• Fundraising Systems and Processes: Oversee our fundraising systems and processes using our new CRM (Beacon) to ensure data is accurate, GDPR compliant, segmented and usable for effective analysis, reporting and engagement. 

Key Requirements (specific skills, qualifications required):

• Proven experience in individual giving fundraising, including appeals and donor journeys.
• Experience managing and stewarding a portfolio of regular and one-off donors.
• Experience of using and maintaing a fundraising CRM (e.g. Beacon, Raiser's Edge, Donorfy, Salesforce), including data segmentation and analysis.
• Experience writing compelling donor communications (letters, emails, thankyous, updates). 

Desirable knowledge/expertise

• Exposure to, or experience with, major donor fundraising (e.g. researching prospects, supporting cultivation or stewardship).
• Understanding of Pecan's values and how they shape organisational culture.
• Knowledge of Peckham and the London Borough of Southwark.
• Member of the Chartered Institute of Fundraising or similar professional body. 

Please read the Job Description for more information.

Closing Date: Monday 16th June 2025, 9am

Interview Date: Week commencing Monday 23rd June 2025, Details TBC 

Start Date: ASAP

Following the return of our co-founder Becca Dean MBE as CEO, we're excited to be recruiting for several new roles as we move into the next chapter of our journey. Having recently celebrated our 12th birthday, we're more determined than ever to reach even more girls and young women, and we’re building a brilliant team to help us do just that. If you're passionate about empowering the next generation, we’d love to hear from you.

The Role

This is an exciting role joining a Programme Team of 15 staff based throughout the UK. You will work closely and collaborate with the other Network Managers and share some priorities across regions, working to develop the region as a whole. The purpose of this role is to facilitate good relationships between the mentors and mentees in the region. 70-80% of the role is about relationship building (with schools, mentors and partners), coordination and the tracking/ administration of those relationships. 15-20% of the role is direct delivery with the girls in the region.

Mentoring programme

• Manage overall success of the cohorts (groups of mentees and mentors) in your region, including coordinating and administering events and communications for cohorts in your area.
• Deliver engaging on-boarding sessions for mentees.
• Design and deliver events and workshops for mentees.
• Deliver matching of mentees and mentors at in-person events or virtually.
• Work with the wider programme team to train mentors.
• Support mentors once matched through regular check-ins, monthly emails and ad-hoc conversations.
• Collect data to track the progress, and impact of, mentoring relationships.
• Support mentors with safeguarding concerns, following The Girls’ Network process in line with our child protection policy.
• Develop effective relationships with schools, on-boarding, supporting and retaining the partnerships.

Partnerships

• Work with the Senior Network Manager in your area to identify professional partnerships and sponsorship with local and national businesses.
• Work with your Senior Network Manager to identify a recruitment and retention plan for your area including key partners to work with.
• Be an active presence in the community, attending events and networks to encourage local women to mentor on our programme.

The Girls’ Network reputation and network

• Advocate The Girls’ Network at every opportunity, through local media, PR activities and social media.
• Identify opportunities to build the reputation of The Girls’ Network in your region and through events and networking.
• Report significant successes and achievements to relevant staff members.

Ongoing success of The Girls’ Network

• Work with the Programme Team to identify key areas for programme development.
• Opportunities to get involved in programme and wider organisational projects.
• Understand the development of school initiatives nationally and in your region, and understand their impact and implications for The Girls’ Network programmes.
• Attend programme and whole team meetings and team days.
• Maintain and champion a girls-centred way of working.

Other duties

As a small charity with limited resources, all staff are expected to be flexible with their work and as such you may be required to undertake other duties and tasks as assigned from time to time.

WHAT YOU WILL BRING TO THE ROLE

Essential skills, knowledge and attributes

• You are deeply passionate and driven to achieve equal opportunities for all and will keep the girls we work with at the heart of your work.
• You are able to build and manage a number of relationships with a variety of different people and are confident speaking to both young people and adults within schools and businesses.
• The ideal candidate will have a good understanding of the disadvantages faced by both women and those from the least advantaged communities and have a drive to rectify the inequalities that currently exist.

Desirable skills, knowledge and attributes

• You are flexible in your approach to working with a small organisation and understand the time and resource limitations
• You have safeguarding knowledge and experience
• You have experience of Salesforce or another CRM system
• Understanding or experience of working from home
• Experience of working in a small charity

Visit our website for the candidate pack and details on how to apply.

Good luck with your application

Please note: Applications will be reviewed on a rolling basis, so early application is encouraged. If a high number of applications are received, this advert will be closed early (with a minimum of 24 hours’ notice). We regret that due to time constraints, we will not contact you unless you are selected for interview.