Customer Relationship Manager Jobs in Reading, England
This post is an exciting opportunity to join an ambitious and progressive team, working within an international federation that supports children and young people across the world. We are looking for someone who is committed to learning and innovating, who can combine technical knowledge and expertise with locally led approaches.
Reporting to the Head of Programme Funding, you will work across the fundraising team, supporting programme set up and reporting, in line with key funding criteria and SOS Children’s Villages monitoring frameworks. You will work with colleagues in SOS Children’s Villages UK and internationally, building capacity in programme design, monitoring and reporting. This includes working with colleagues in multiple countries, collaborating on best practice MEAL work whilst being guided by local knowledge and expertise.
You will hold oversight of the portfolio of programmes being funded by SOS Children’s Villages UK, ensuring the UK based team have the tools, resources and processes to monitor programmes, in partnership with our international colleagues. You will manage reporting timelines, supporting your colleagues to ensure effective delivery of programme reporting, according to the needs of SOS Children’s Villages UK and external donors. You will provide hands on support for the monitoring, evaluation, learning and reporting of programmes, taking a lead role in the development of frameworks that will ensure effective capture of data enabling excellent reporting.
We are embarking on ambitious work around data analysis and research, and any experience you have in these fields will be highly valuable, and the appetite to explore them is essential.
You will be an active participant in networks, both globally and within the UK, contributing to our organisational knowledge on how to better monitor and analyse key areas such as gender and inclusivity within our programmes.
This is a home-based role, with regular travel within the UK as well as some international travel which you must be able to undertake.
We are looking for someone with comprehensive knowledge of MEAL systems and processes, and with at least four years of experience in a monitoring, evaluation and/or impact assessment role.
For full details and information about how to apply, please view the full job descripton. Please note that any applications that do not include a covering letter that clearly demonstrates your suitability for the role will not be considered.
Informal conversations about the role are welcome.
Please submit your CV and a covering letter that outlines your suitability for this role.
The client requests no contact from agencies or media sales.
About Us
The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community, empowering individuals to achieve mental, physical and social wellbeing throughout their lives.
We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.
We are looking for a Corporate Partnerships Manager to join our Engagement and Fundraising Team.
The Benefits
As an Employee of the Charity, we pride ourselves on ensuring you have great employee benefits along with a supportive working environment.
- Salary: £43,931 per annum
- Car allowance £3,400 per annum
- Pension: 8% pension contributions (All pension contributions are paid by the Charity on your behalf. No employee contribution is required, though can be made through a salary sacrifice scheme)
- Paid Annual leave: 25 days plus bank holiday (prorated)
- Life assurance: 3 x basic salary
- Access to an Employee Assistance Programme and other wellbeing support tools
- Hybrid working
The Role
Based either at our Head Office in Basingstoke, Hampshire, remotely or hybrid, you will lead and manage the development and delivery of income growth from corporate partnerships.
In this fast-paced and exciting role, you’ll be proactively identifying and securing new partnerships, whilst nurturing and maintaining existing relationships. Working with the wider engagement and fundraising team, you will ensure donors receive the best experience and an integrated and joined up fundraising plan is delivered.
This role is subject to a Basic Disclosure and Barring Services Check.
About You
We’re looking for an enthusiastic manager with knowledge and experience of corporate account management and new business development. You will be experienced working in a fundraising environment and managing key fundraising projects.
You will need to be confident communicator, calm under pressure and keen to evidence the success of your work through data analysis, you will be able to adapt your approach to suit different audiences.
Please see the job description for a full outline of the role and organisational outcomes it contributes towards.
How to apply
For more information about the Charity, please visit our website. To apply, please upload your CV and cover letter using the Apply Now button.
We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.
The client requests no contact from agencies or media sales.
Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.
Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.
Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.
Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first.
About the role
We are looking for an experienced and committed Business Development Manager to join our growing charity. Responsible for winning new business and retaining existing contracts to achieve financial and growth targets, this is a pivotal role at Kinship. If you are self-motivated, have experience of producing high quality, successful bids, can think strategically, and love to work collaboratively across teams, we want to hear from you.
Key responsibilities include:
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Lead on all commissioning activity at Kinship directly with commissioners and through tendering activity.
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Lead and support the creation of high-quality bids including writing technical questions and method statements.
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Develop and maintain a thorough knowledge and understanding of Kinship, the external environment, and kinship carers and integrate this knowledge into business development activity and bid production.
Essential requirements include:
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Experience of successful bid production and bid management – from identification of opportunity through to submission. Track record in successful tendering for retention of contracts and new business.
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Excellent communication skills – both written and verbal. Able to articulate and translate complex ideas and service delivery models into compelling, structured, and high-quality written propositions.
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Ability to analyse large volumes of information to develop clear and compelling bids and proposals.
Key dates:
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Application deadline: 5pm on Thursday 30 May
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Interview date: Thursday 13 June (in-person, London)
Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Job Purpose and Summary
- To provide strategic financial leadership through strategic planning and robust reporting to ensure financial sustainability and facilitate growth of the organisation in order to maximise impact, in line with charitable objectives.
- To act as company secretary and provide oversight of IT.
Responsible to CEO
Direct Reports 2-4 x Finance admin and 1 x IT
Location Remote, with minimum one day per week in office with team (location flexible)
Hours Flexible (as required to do job effectively).
% FTE 0.8 to 1.0 FTE
FTE salary range Senior Leadership Team Scale (£55-65k per annum)
Scope Across Bild Group (Bild, Bild Association of Certified Training and Restraint Reduction Network)
Key Responsibilities and Accountabilities
Responsible for:
- Financial oversight and leadership.
- Providing robust financial information to inform and improve operational management and decision making to further the charities’ objectives.
- Ensuring financial sustainability of the charity and facilitate growth and development to further charitable aims.
- Ensuring appropriate financial probity and controls in place.
- Financial planning including budgeting and forecasting.
- Financial reporting including monthly management accounts so that Directors and Trustees understand the financial health of the organisation.
- Financial compliance including with HMRC and Charity Commission.
- Facilitating Finance Sub Committee of the board, in coordination with Treasurer.
- Support Chair of Finance Sub Committee in providing assurance to the Trustees in relation to financial strategy, performance and financial sustainability.
- Effectively management of financial risks as part of organisational approach to risk management.
- Appraising the financial viability of plans, proposals, and feasibility studies.
- Monitoring and reporting on the financial health of the organisation.
- Oversight of and being responsible for the preparation and submission of all statutory financial accounts and returns.
- Ensuring effective Payroll function and Pension scheme.
- Effective procurement procedures to ensure services are best value for money.
- Ensuring effective financial audit.
- Maintaining positive and healthy cash position.
- Leading, with support from CEO, on commercial decisions including pricing.
- Identifying efficiencies to ensure the lean operation of the organisation.
- Timely completion of all Statutory returns.
Business:
- Act as Company Secretary supporting trustees to ensure all legal and statutory compliance with Charitable Articles and Charity Commission requirements.
- Oversight and continuous improvement of IT (and data) systems (with support from out-sourced IT support) to ensure efficient and effective workflow across the organisation.
- As business manager, lead on risk management and KPI dashboard reporting to trustees and Finance Sub Committee.
Person Specification
Qualifications
- Qualified accountant (CCAB/CIMA/ACCA) (essential)
Experience
- At least 5 years’ experience as an accountant (essential)
- At least 3 years’ senior leadership experience (essential)
- At least 3 years’ experience managing a staff team (essential)
- At least 3 years’ experience in registered charity OR health and social care (essential)
- At least 2 years’ experience of working at Board level (desirable)
- Significant experience of both accounting and financial management environment.
Competencies
- Proven ability to present financial information in accessible format.
- Proven ability to think and plan strategically and commercially.
- Proven ability to interpret financial reports and advise on any appropriate action required.
- Ability to communicate financial information clearly and accurately.
- Proven track record of facilitating growth and development.
- Proven track record of facilitating continuous improvement.
- Proven track record of successfully implementing new IT systems.
- Good understanding of IT systems including AccountsIQ (or equivalent finance systems) and Salesforce (or equivalent CRM system).
- Positive and solution focused thinking.
- High integrity and openness combined with commitment to good governance.
- Proven ability to develop positive relationships across the organisation and with external partners.
- Proven track record of effective collaborative and partnership working with CEO / Treasurer.
- Track record of effective leadership skills including as acting as a role model within an organisation, promoting positive culture and living the organisational values.
- A commitment to human rights and inclusion of people with disabilities.
- Demonstrate values congruent to Bild values.
Further information
- All staff at Bild are required to treat sensitive material confidentially and comply with data protection legislation.
- All staff working at Bild are required to read and comply with required policies, including health and safety policy.
- Job descriptions may be reviewed after 6-month probation and at annual performance review.
Application and Closing Date
Applications are invited by CV and covering letter.
Closing date is 5pm on Monday 27 May 2024
Equal Opportunities
Bild strives to be an equal opportunities employer. In working towards this aim no employee, or job applicant will receive less favourable treatment on the grounds of their role, gender, age, disability, race, nationality, ethnic or national origin, colour, sexual orientation, domestic circumstances, social and employment status, gender reassignment, privately held political opinion, trade union membership, religious or similar philosophical belief, or disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Bild is committed to ensuring all employees have fair and non-discriminatory systems for recruiting or accessing training to enhance the development or promotion of staff.
At Making Space we are committed to making a difference in the lives of those in our care, we live and breathe our core values and our looking for likeminded individuals to join our team on our mission to make a positive impact to those in our community who need us most.
We have an opportunity available for a Business and Development Relationship Manager to join our Business Development team. As Business and Development Relationship Manager, your key focus will be to have a direct impact upon the growth and success of the business through the strategic contribution to service development and new business development.
This role will be home based with regular travel across the Midland and South of England region. You will be required to attend at Head Office (based in Warrington, Cheshire) for monthly team meetings, supervisions and as and when required. Salary £57,742 per annum. Contract of 39 hours per week.
Responsibilities will include:
- Developing and growing the customer base across the region, establishing, and maintaining key strategic partnerships with commissioners, ICBs, housing providers and other stakeholders.
- Revenue targets and relevant KPIs are delivered across the region whilst ensuring service sustainability is maintained.
- Establishing demand needs within the local areas whilst supporting with new developments, with interests in LD & MH Services.
- The ability to develop high-level reports and briefings, managing complex data and information to provide concise recommendations and detailed action plans.
For this role you will need to be able to work independently and work with the wider business development team on competitive bids and tendering across the region. We are seeking someone who is willing to lend a helping hand and constantly looking for ways to improve process. You will need to have patience, an understanding nature and active listening skills. If you are someone who welcomes challenges and actively seeks opportunities to enhance your skills then we would like to hear from you.
Qualifications
Candidates must have a relevant qualification in Business management, or be willing to work towards. Extensive experience of successful sales/negotiation within a health and social care context is essential this for this role. Strong organisational and time management skills are required. You will need to be someone who is unafraid to take risks, try new approaches, and continuously seek improvement.
On joining Making Space you will be supported step by step with on-the-job training as well as the opportunity to undertake professional qualifications if desired and required for your role. We are seeking individuals who can showcase that their personal values align ours here at Making Space.
Benefits
We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions.
Our current benefits include:
- Wagestream – Access up to 30% of your wages as you earn,
- Lifestyle benefits through Bravo Benefits and Health service discounts
- Holidays 25 days plus bank holidays subject to contract (pro rata for part time)
- We pay double time for Xmas day, Boxing Day and New Year’s Day
- Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
- Access to our library of learning through our e-portal
- Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
- We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
- Travel schemes including cycle to work, car maintenance and 40p per mile travel expenses.
- We run a colleague engagement hub with monthly and annual colleague awards
- Pension Scheme 3% employer contribution as a minimum
- Paid Sick leave
Key Dates:
- Closing date for applications is 17th May at 5pm.
- Informal interviews will be held virtually on 24th May.
- Formal interviews will take place on 07th June at Warrington Head Office.
Coeliac UK currently has an exciting opportunity for a Website Project Manager, to join our team in High Wycombe, with the option to regularly work from home by agreement with your line manager. You will join us on a full time, fixed term contract until December 2025 with the possibility to extend. In return you will receive a competitive salary of £31,500.00 per annum.
Coeliac UK represents over 60,000 members providing information and support to those affected by coeliac disease or following a gluten free diet. We also campaign on behalf of all those living with coeliac disease and undertake research into the causes of the disease.
The Website Project Manager role:
An exciting role as we take our organisation forward with a new website, with improved UX and UI. The Website Project Manager will have responsibility for the end-to-end delivery of the project with support from the Head of Digital and Director of Marketing and Digital.
Essential experience, skills and knowledge required for the Website Project Manager role:
- Established project manager with at least 2 years’ experienceof large scale website projects including CRM/Database integrations
- Proven skills of managing all elements of a project from end to end working with the agency across build, design, testing and any relevant integration of co-dependent data ie. CRM system
- Exceptional PM skills including timing and budget control and ensuring internal team is kept up to date at all times
- Strategic thinker who can see the bigger picture whilst being operational
- CRM/UX/UI: Expert in content management systems and have extensive experience in developing user journeys, optimising user experience and delivering multi variate testing
- Excellent PC and web skills
- A great understanding of SEO and the impact of actions on search visibility
Key responsibilities of the Website Project Manager:
- Working with the Director of Marketing & Digital, Head of Digital and the web agency to oversee the content and design, technical work up, and finally the delivery of the website
- Working closely with the Marketing & Digital team to migrate content to the new website, managing the strategy and timings to ensure this key milestone of the project is achieved on time
- Organising workshops and other internal meetings to ensure that all directorates have input and have clearly defined tasks and timelines to follow
- Assisting the Head of Digital and wider digital team in the management of the current website as well as the new website. This includes regular updates, page creation for campaigns and search engine optimisation
- Creating deadlines and action items to achieve the end goal, and be the point person for the management of each item
- Managing communication to ensure all stakeholders are kept up to date
- Delivering the project on time and within budget
- Assisting the Head of Digital in creating a Standard Operating Procedure for management of the website once it’s up and running
Other knowledge, skills and experience
- Digital marketing principles and activation techniques
- Good knowledge of W3C web standards
- Experience of a variety of CMS systems
- HTML/CSS and Workbooks knowledge is advantageous but not essential
- Excellent Microsoft Office knowledge
Experience of using Monday. com or Jira would be an advantage
If you would like to be considered as our Website Project Manager, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We’d love to hear from you!
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About us
Ygam is an award-winning charity whose vision is to ensure that every child and young person is resilient to, and safeguarded against, gaming and gambling harms. Our Mission is to prevent children and young people from experiencing gaming and gambling harms through awareness raising, education and research. As we embark upon an exciting new three-year strategy, this is a fantastic opportunity to play an active part in shaping the future of Ygam.
Who we're looking for:
We are seeking a passionate and motivated stakeholder engagement specialist to work across our portfolio of programmes. The ideal candidate will be confident in building relationships with diverse stakeholders, particularly across the Education, Health and Social Care or Youth sectors, promoting our work and recruiting delegates to Ygam workshops. Outstanding communication skills, a strategic mindset and the ability to develop and implement engagement plans and projects are essential. Public speaking or training delivery experience would be beneficial.
Main roles & responsibilities:
You will be responsible for stakeholder engagement across Ygam’s portfolio of programmes. You will develop long lasting relationships with schools, colleges and children’s services, promoting Ygam’s work and recruiting delegates to our workshops.
You will work across the programme team, developing relationships throughout the UK, training professionals to understand the impact and risks of gaming and gambling. You will also be responsible for promoting and marketing the work of Ygam at conferences and events.
You may, on occasion be required to arrange and deliver our City & Guilds assured workshops, both online and face to face and provide support to delegates post training, updating all relevant records and CRM systems.
The client requests no contact from agencies or media sales.
At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
We have an incredible opportunity for a SENIOR NEW BUSINESS MANAGER – REGIONAL CORPORATES to join our team.
Please see below for more information on what just might be your future role.
About You
Are you experienced in new business supporter acquisition in national charities? Have you got 3 years experience winning new business for charities? Are you familiar with community fundraising and supporter engagement? Have you managed a team towards an ambitious target? If you have this and would love to help us become more visible in communities then please read on.
About the Role
You will lead 2 Business Development Managers directly to deliver a 6-figure team new business target across the country. You will also support the upskilling and support of our Area Fundraising Managers in their local new business endeavours. You will ensure a solid strategy, creative prospecting plan and pipeline management to achieve our agreed targets as well as have your own personal pipeline. You will also support the team in liaising with our national Corporate Partnership team, Marketing teams and more to ensure the team have everything they need to identify, prospect, win and report on new business.
About the Team
You are joining a passionate team part way through a 3-year strategy implementation that has seen the team forecast to almost double income within 2 years.
Part of the Commercial Directorate which has ambitious growth plans focussed on growing our supporter base.
Membership Growth Manager, Full-time
Remote (1 day per month from Northampton office)
Permanent, c. £40K
We're seeking a Membership Growth Manager to support the development of a professional bodies membership. The successful candidate will drive membership numbers by bringing on new affiliated organisations, growing relationships with larger companies, as well as managing existing member relations and recruitment.
The role manages the strategy of acquiring new organisational members, enhancing a pipeline of potential targets through outreach and networking. The successful candidate is expected to work with product managers to create suitable value propositions, negotiate agreements with companies and bring on large membership subscriptions.
Our client is a not-for-profit professional body that represents its members across the UK, promoting industry policy with ministers and governmental agencies. It is an organisation that promotes sustainability, circular economy, and contributes to Net Zero.
We are looking for someone ideally with membership experience, otherwise experience within business development, relationship management or a sales driven role are suitable. Generating new business is key, implementing sales strategies for long-term growth, networking and using CRM + other tools to new business pipelines.
If you have experience working in membership or business development, we'd love to hear from you. Apply today! Covering letter will be required for the application process.
A more detailed covering letter can be worked on once the full job pack is shared with a candidate.
Working at Koreo
Koreo is a learning consultancy dedicated to imagining and building a better world. We work across civil society to help everyone experience the transformative power of radical learning. Since 2004, we have become one of the UK's leading learning and development partners for organisations with a social purpose, working alongside leaders in communities, social change organisations of all sizes, and convening learning networks across sectors and industries.
Our work is made up of a combination of consultancy projects, from large scale culture change programmes to discrete strategy and people development projects, as well as through our own programmes developing emerging and existing talent across the social change sector.
You can learn more about what it’s like to work at Koreo by exploring our Company Toolkit at www.koreo.co/toolkit. You'll benefit from:
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25 days holiday (5 days of which are fixed in August and Christmas), plus bank and public holidays
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Enhanced sick pay and family leave policies, flexible working arrangements, workplace pension scheme
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Cycle to Work scheme
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Fully comprehensive Employee Assistance Programme
The Job
The Learning Networks Portfolio Manager will:
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Report to the Managing Director
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Be employed on a permanent contract
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Be based remote or hybrid, with regular travel to London
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Be paid a pro rata full-time equivalent salary of £45,000-50,000
The Role In Brief
This position plays a central role in the delivery of Koreo’s work; responsible for a portfolio of the company’s biggest and most established programmes. It will be a varied role and will require someone to lead project teams in the design and delivery of high quality national learning programmes, while also playing a key role in the development of Koreo as an organisation
better able to build a just and regenerative future.
1. Responsible for the successful delivery and development of a portfolio of national learning programmes and projects. This portfolio of work is primarily focused on cross-sector learning programmes that bring cohorts of people together around learning missions. Examples include Civic Futures and the London Engagement Collaborative
with the GLA.
2. Responsible for sustaining and growing the portfolio, and with it Koreo’s profile, network, and income. This might be focused on developing the existing programmes in the portfolio, or could include wider writing, public speaking, pitching and networking
which support the distribution of the work.
3. An internal leadership role in developing a just and inclusive culture in which a diverse team can do its best work. This includes line management of one Project Coordinator, development of organisational practice and process, and work with the team on culture and development.
We’re looking for someone with the following skillset:
Commitment to Koreo Mission:
● An interest and motivation in driving social change through learning, and supporting people to create a more just and regenerative world through learning and development.
● An interest in understanding how social change happens in a complex world, and a commitment to supporting social change work that is consciously anti-oppressive, aware of power and agency, and committed to facing the big, messy challenges of the 21st century in a way that is both just and regenerative.
Strategic Leadership:
● Experience of a role with responsibility for the leadership of a team or portfolio of projects.
● Experience of strategy development and implementation, either at a programmatic or an organisational level.
Programme Management & Delivery:
● Experience of leading the design and delivery of learning programmes in an equivalent environment.
● Experience leading projects which required the effective management of a range of stakeholders through project and programme work. You will be able to demonstrate how you have engaged with those stakeholders to build their connection with and investment in the project, and how you managed that work.
● Experience of designing and facilitating learning/collaboration/experimentation spaces for individuals and groups, either in an organisational or programmatic context.
● Skills & Knowledge which enable you to design high quality programmes and learning spaces, to support individuals with their learning, and to facilitate group spaces.
● A familiarity with subjects relevant to Koreo’s work is essential. Successful candidates will likely be interested in subjects like collective impact, new approaches to power, working in and with complex systems, organisational design and psychology, participatory futures, activism and organising, multi-disciplinary practice, and much more that we don’t know about yet.
● An ability to communicate clearly and effectively with a range of stakeholders, with excellent verbal and written skills.
Operational Excellence:
● Experience working in a role which required excellent project planning, management & reporting.
● Experience working in a role in which you were responsible for building and then delivering against project budgets.
● Experience working with a CRM to manage relationships and programmes of work.
● An ability to organise and manage yourself, to work and deliver at pace to a high standard across a number of projects, to spot and solve problems as part of a proactive attitude.
● An ability to cope well with competing demands and changing environments, demonstrating flexibility and an ability to work in different settings and with different people.
Development & External Influencing:
● An understanding of the landscape of social change work, with a particular focus on UK non-profit and public sectors and the needs of people, organisations and networks in this space.
● Experience of winning, and/or growing projects or programmes of work to deliver on a business development target. This may be through growing existing projects, writing proposals/tender responses, or by taking a new idea from concept to operational delivery. Experience of doing this in an equivalent context is desirable.
● An ability to influence externally, with a particular focus on the production of content (in the form of blogs, articles, reports, videos, infographics) that support campaigns and external influencing.
People & Culture
● An ability to building positive relationships in a small, busy and ambitious team, leading and able to hold relationships with colleagues and our wider community.
● A commitment to your own personal development and learning, and an understanding of how that development will be supported by your work at Koreo.
It’s desirable, but not essential that the person has:
● An understanding of Justice, EDI, and anti-oppression and how to apply that understanding into organisational development.
● Experience of designing and delivering cross sector learning networks.
● Experience of client and account management in a consultancy context.
● Experience of designing spaces for cross-sector groups.
● Familiarity with practices like coaching, action learning, or particular methods of group work.
● Experience using Asana or an equivalent.
● Experience using Hubspot.
● An existing network in a relevant sector.
● An existing practice (and examples) of sharing your thinking or practice with a wider audience.
● Experience of line management.
Further information about the role can be found in the job pack linked on our socials or Medium page.
Please read the full job pack before submitting your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for someone who wants to make the world a better place and have an immediate impact on the lives of children and young people. If you are curious, conscientious, relationship-led and possess brilliant persuasive writing skills, we’d love to hear from you. This is a new role, with lots of variety, that will play a key part in the growth and development of Ufton Court.
As Ufton’s Fundraising Manager, you'll work with the SLT to identify and nurture funding opportunities across charitable trusts, philanthropy and companies to help raise £500,000 each year.
You’ll use your creative and copywriting skills to produce engaging and impactful fundraising materials – whether proposals, reports for funders or campaign materials. You’ll also have an eye for detail, a passion for stats and facts to support your ideas, understand budgeting and love developing authentic, innovative relationships with supporters.
This is an excellent opportunity for someone looking to take the next step in their fundraising career and contribute to Ufton’s organisation's growth and impact.
Or are you considering a transition to the charitable sector? Whether you're currently an account manager or business development manager seeking greater purpose in your work, we welcome your application too. Our team offers comprehensive on-the-job training and opportunities for professional growth, empowering you to pursue your aspirations within this rewarding field.
Key responsibilities
1. Strategic planning and collaboration
· Work with the Head of Fundraising to enhance and adapt Ufton’s fundraising strategy.
· Collaborate with teams across Ufton to ensure you can identify opportunities, build proposals for funding, and deliver against Ufton’s and donor needs.
· Anticipate new business by staying on top of sector trends and conducting market research to identify new opportunities.
2. Grant writing and management
· Apply to a range of trusts/grant giving bodies ensuring that applications are closely aligned to the objectives of the funder and Ufton.
· Ensure the appropriate recognition of grants and gifts is made to ensure relationships are maintained through reporting and wider engagement.
· Collaborate with others to produce compelling and compliant bids that align with our mission, priorities, and values.
3. Prospect research and pipeline development
· Use prospect research strategies to build a robust and actionable pipeline for Ufton.
4. Knowledge management and resource building
· Work collaboratively to build your toolbox to enable smart ways of working, including cases for support, project budgets, case studies and evidence of need/impact.
· Build and manage banks of knowledge and resources to scale your work more quickly, never compromising on quality and integrity.
· Use data (internal and external) to understand the needs of children and young people and build evidence-based bids for funding.
· Acquire an in-depth knowledge of what Ufton does and the impact on children and young people.
5. Relationship building and donor engagement
· Build and develop relationships with trusts and individuals with regular communication to deepen and nurture their support.
· Identify and coordinate donor meetings, site visits and other interactions to deepen relationships and showcase our impact.
· Plan and manage special events to engage donors and supporters, creating meaningful moments that highlight Ufton's impact on children and young people.
· Work collaboratively to build and manage rich engagement plans for our supporters.
6. Fundraising campaign management
· With the Head of Fundraising, develop and manage fundraising campaigns and initiatives, whether capital appeals or individual giving campaigns.
· Work collaboratively across all teams to identify needs and opportunities and transform those into compelling fundraising campaigns.
7. Data integrity
· Keep comprehensive records of all trust and grant fundraising activities and be able to report the impact to funders and stakeholders via various methods.
· Hold high levels of data integrity and be a keen supporter of using technology to support efficiency, accuracy, and accountability.
· Help to implement, develop, and then maintain the charity’s CRM system (Salesforce) ensuring all activity is inputted accurately and efficiently and that you contribute towards its continuous improvement.
· Analyse data to identify trends and opportunities.
The post holder will also:
· Contribute to achieving the objectives of Ufton and wider fundraising activities.
· Undertake any additional and ad hoc tasks as required.
· Actively contribute to team meetings and other activities as required.
· Monitor and evaluate activities and provide written reports.
· Represent Ufton in a professional manner.
· Work within an EDI framework, adhere to all the Charity’s policies, procedures and working.
· Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and Ufton policies.
Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.
Ufton particularly encourages applications from minority ethnic groups and underrepresented communities.
About you
You’ll be keen to develop a career in the charitable sector and have a passion for working with a charity that strives to make a difference in children’s lives. You’ll want to use technology and software solutions to ensure we spend our time on what really matters. You’ll need to be:
· Educated to degree level and curious to learn and develop
· Possess exceptional communication and interpersonal skills
· Strong, persuasive written communication
· Enthusiastic about engaging internal and external stakeholders
· High levels of planning and organisation
· Previous experience in a business development / bid writing
· Maintain high levels of attention to detail and a commitment to building evidence-based proposals
· Keen to work to agreed targets but will never compromise our values to achieve them
· Numerate and able to build project budgets to align with bids for funding
· Enthusiasm and determination to meet targets
· Knowledge / understanding from the higher/education sector
· Excellent with MS Office suite
· Ability to use your own initiative and take ownership of your work whilst recognising when to ask for help or to escalate issues
· Good team working skills – you will like working collaboratively and co-operatively with colleagues, especially those who are quite different to you
· Meticulous attention to detail and hates missing a deadline
· You will be approachable, confident and excited to join the rest of the team in our core mission
Ufton is a children’s experiential education charity. We want every child to have the freedom to flourish outside the classroom for a brighter future.
The client requests no contact from agencies or media sales.
We are looking for an experienced Operations Manager to cover parental leave.
The successful candidate will have accountability for several key areas of operational delivery of BITC’s programmes across England, Scotland and Wales. This role will ensure the high quality and consistency of performance through these aspects of operational delivery and development, working closely with businesses, internal stakeholders and external partners. This role is responsible for leading and managing a high-performing team, delivering programmes and contractual obligations across their patch. The post holder will lead on driving programme/contractual performance (both KPI’s and financial) motivating and inspiring the team. They will also have responsibility for ensuring continued funding from key partners and securing new income; monitoring and reporting on this important activity as it contributes to BITC's vision within a set geographical area or programme/project areas.
The successful candidate will have knowledge and experience of:
· Managing the delivery of contract and programmes to meet contractual obligations
· Working with business, schools and/or community organisations to create beneficial relationships
· Providing leadership, motivation and development for a dispersed team to achieve excellent results for businesses and beneficiaries
· Securing funding for impact programmes
This is a fixed term contract for approximately 10 months to cover parental leave.
The location is flexible - candidates can be based at home or at their nearest BITC office.
The salary level for this role reflects the contractual location and the programme funding. The salary range is £33,120 to 41,000 per annum (regional) and £36,225 to £44,000 London office based.
The role is full-time - 35 hours per week.
Closing date: 26 May 2024 at midnight
Interview date: w/c 3 June 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you motivated to use your commercial edge to build and foster relationships to win business?
Is your approach one of partnership and problem solving, no matter what the circumstance?
Do you want to work in a team where you will be supported to be ambitious about the quality, drive and impact of the work you lead on and make a difference to people so they are empowered and heard when it matters most?
If this sounds like you, then we could be a perfect match…
About the role
We're looking for a highly motivated and skilled Business Development Manager with a passion for relationship building and service sales. Someone who can actively engage and work with our existing client portfolio and win new business through formal tendering opportunities to ensure VoiceAbility remains a provider of choice.
In this new role, you will sit in the Business and Strategy directorate working proactively with external stakeholders and colleagues from across the organisation to ensure that we grow our portfolio of contracts, re-win existing business and advise clients of new services. You will be doing a mixture of new business sales and account management of existing services.
This position is a full-time, 35 hours a week, permanent contract with a starting salary between £39,000 - £46,500 per annum depending on skills and experience. We are open to a conversation about flexible working or job sharing. Whilst the role is home-based, some travel for meetings and events will be required.
About us
VoiceAbility is an independent rights and voice charity and one of the UK’s largest providers of advocacy and involvement services. We directly support and empower tens of thousands of people every year when they face life-changing decisions or need support to have their voice heard when it matters most. We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years.
We have social impact through our delivery of a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. We also influence policy and practice to push for changes to give people more choice and control over their lives and better support when facing challenging times. We have ambitious plans to continue to grow our influence and shape new and innovative services that will increase our impact.
How will you make a difference?
Through your commercial management expertise, you will win new business and ensure the retention of existing contracts. You will proactively manage your own workload, balancing known pipeline opportunities, acquiring, building and fostering relationships with stakeholders, collaborating with internal teams to craft winning proposals, and making the most of the new business opportunities open to us to ensure commercial success.
About you
You will have a minimum of two years experience of working in a Commercial Management, Account Management or Business Development role.
Have proven success in winning business through formal competitive tendering, ideally with central/ local government, by developing a credible position and clear convincing material and data.
You will have experience of working in an agile environment to respond to external factors that are likely to change at short-notice.
Experienced in stakeholder engagement and influencing both externally and internally, you will be a trusted partner to those who know you.
Our values resonate and you want to work somewhere where the empowerment of each other, our customers and clients is central to your work. You value teamwork and collaboration and demonstrate transparency and accountability in your work.
Benefits:
- 28 days annual leave plus bank holidays
- 5% employer pension and 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted gym membership; Employee Assistance programme
- Supportive working environment fostering a good work/life balance
- Support with continuous professional development
Professional Development
You will have plenty of opportunities to enhance your professional abilities through in-house opportunities for training and through personal development conversations with your line manager where you can explore career development together.
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
Closing date for applications: 9am on Monday 20th May
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Main responsibilities will include:
Prospecting and research
• Research the funding market, tracking and identifying suitable high value tendering, commissioning and partnership opportunities and funding streams, in line with Artswork’s strategic plans, priorities, Fundraising and Social & Ethical Policies
• Conduct regular, timely reviews of published tenders and funding opportunities, in order to make recommendations to the Head of Business Development on which ones to pursue
• Establish a focused, qualified pipeline of prospective funders, investors, sponsors and donors Bid development
• Working to the strategic guidance of the Head of Business Development, prepare funding bids, tenders and sponsorship proposals, meeting funders' procurement and management requirements
• Develop realistic, costed delivery plans and budgets for proposals, working with the Head of Budgets, Contracts & Policy
• Lead the budget development process for bids, ensuring compliance with Artswork’s internal finance policies and funder requirements
• Coordinate the input of relevant stakeholders into the bid development process, ensuring they are aware of what is needed and by when, bringing everything together in a timely manner
• Effectively manage multiple funding deadlines to ensure no key opportunities are missed
• Establish an efficient and effective internal process to manage the bid lifecycle, including ensuring effective Go/No-Go decision-making processes are followed and that bid design achieves the right balance of price, risk management and design quality Stakeholder management
• Develop and implement a plan to secure ongoing relationships with grant givers, commissioners and sponsors, to retain their support into the future
• Coordinate the input of the Sales, Marketing and Communications team into proposal design
• Work with the Evaluation and Impact Manager to put in place monitoring and reporting arrangements in line with commissioner, sponsor or funder expectations Information management and compliance
• Establish robust systems for the efficient planning and tracking of pipeline and bid activity ensuring compliance with Data Protection, Artswork’s operational requirements and policies
• Continue the development of Artswork’s bid content library to ensure availability of relevant, validated materials that can be readily customised for new proposals 3 Artswork Limited Registered Charity No: 800143 Company Limited by Guarantee Registered in England No: 2150619
• Support the Head of Business Development to provide timely progress reports against income targets
• Contribute to the development of Capsule CRM to ensure that the Artswork’s implementation of the platform meets the requirements of the Fundraising and Development function
• Ensure Artswork’s fundraising activities are compliant with the fundraising regulatory environment General Requirements for Artswork Posts
• Maintain positive professional relationships with our participants, partners and stakeholders
• Adhere to Artswork’s values and its policies and procedures, i.e. Equalities, Health and Safety, Data Protection, Safeguarding and Environmental Policies
• Be a committed champion for Artswork’s Anti-Discrimination Charter
• Maintain and develop personal skills and knowledge through appropriate training
• Perform own administrative duties
• Maintaining positive professional relationships with our participants, partners and stakeholders
The client requests no contact from agencies or media sales.