Customer Relationship Manager Jobs in Wetherby, West Yorkshire
Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future.
Hours: 37.5 per week
Salary: £39,327 rising to £42,426 per annum with biennial increments
Location: Remote working with travel to Together Trust locations in Greater Manchester and surrounding area and attending some meetings throughout England where necessary.
Leading on Policy and Campaign development of the charity’s policy, your role will be to put forward evidence-based policy recommendations and campaigns and working with the people we support to influence change ensuring that the voice of the people we support is heard and acted on by key decision makers.
Acting as the spokesperson for the Together Trust and the people it supports on policy issues you will be responsible for the following:
- Managing and developing the Together Trust’s policy and campaigns strategy in line with the Trust’s strategic long-term plan.
- Leading on the development of policy priorities with staff and the people we support. Working with them to develop a Theory of Change for the Together Trust. Working directly with the Trust Directors, Trustees and external agencies.
- Representing the Together Trust at meetings with MPs, Councillors, parliamentary groups, select committees to help drive forward Together Trust’s policy and campaigns work.
- Improving the Together Trust’s visibility in UK Parliament by attending sessions, submitting evidence and nurturing networks.
- Reporting on policy, campaigns and participation activities to the Supporting People sub-group, providing updates on activity and progress against key milestones.
- This role has line management responsibilities.
We’re looking for someone who has:
- An undergraduate degree qualification (Level 6 or equivalent), preferably in a relevant discipline with a good understanding of the UK political environment, local and national government structures and decision-making.
- Line management experience supporting team members to achieve their KPIs.
- Experience of using different campaign tactics including recruitment actions and support journeys.
- Experience of speaking at events or representing an organisation in a professional setting.
Benefits
- Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
- Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service
- Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
- Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
- Eligibility to apply for Blue Light card
- Proud to be a real living wage employer
- Refer a friend scheme, be rewarded for recommending a friend to work with us
- Comprehensive training and development opportunities, including apprenticeship qualifications
- Long service awards including cash gifts and extra holiday.
- Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
- Access to our Employee Assistance Programme for you and adults at your home
Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.
If you are interested in this position and want to help the Together Trust make a change please take a look at our full job description and apply for this rewarding role.
The closing date for applications is Friday 27th September 2024.
This advertisement may be withdrawn if we identify suitable candidates before the closing date; early applications are encouraged.
We welcome applications from individuals who have the right to work in the UK. At this time, we are not providing sponsorship for overseas staff.
We are a UK charity supporting children in care and people with disabilities, autism and complex needs in the North West.
The client requests no contact from agencies or media sales.
We are looking for a Partnerships and Volunteer Recruitment Manager, who is based in Ealing, to recruit volunteer mentors both out in the community and through forming partnerships with key public and private sector organisations.
About the role
Our West London Partnerships and Volunteer Recruitment Manager (P&VRM) works closely with P&VRMs in Herts and Surrey and our Communications team, to promote the MCR programme to organisations and individuals. The purpose is to recruit committed volunteers who will mentor a young person in their school for one hour a week during term time. Based from home, our P&VRMs work closely with the wider MCR team ensuring a balance of autonomy and support. The role will involve extensive travel around West London as well as to meetings, events and the Hertfordshire office are all reimbursed.
Key responsibilities:
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Recruit volunteer mentors to reach monthly targets both through engagement in the community and with organisations
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Source and attend in person and remote events to recruit volunteer mentors
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Clearly communicate the charity's purpose and the proven benefits to young people and mentors, developing purposeful relationships with prospective mentors and organisations through face to face meetings and presentations
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Work with colleagues to deliver on mentor recruitment plans and share best practice
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Working closely with the P&VRMs in Herts and Surrey and our Communications team to manage effective recruitment campaigns
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Manage systems to evaluate and assess effectiveness of strategy and practice
About you
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Experience of and expertise in relationship-building on an organisational and individual level
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Experience presenting compelling and emotionally engaging information sessions to stakeholder organisations and individuals
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Experience and understanding of the importance of recruiting a diverse range of volunteers
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Can-do, proactive, flexible, solution-focused attitude
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Belief in young people’s potential, modelling motivation, commitment and resilience
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Knowledge of West London, its community groups and organisations
You may have experience of mentoring, volunteering or the third sector. You will be a people person, open minded and equally comfortable presenting to large audiences and engaging on a one to one basis.
About us
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as West London, Hertfordshire and Surrey. Our passionate team is dedicated to helping London’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our mentoring programme has profound impacts on school pupils in their confidence, wellbeing, achievement and post-school progression. We have recently extended the programme to work directly with the Council, offering mentoring to 16-18 qualifying school leavers in Ealing. MCR Mentors are volunteers who make and experience a life-changing difference. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.
Benefits include: 33 days annual leave in first year rising to 38 days from 2nd year of employment, additional day off for your birthday, Life Assurance - 4 x salary, Living Pension Employer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To work as part of the busy Customer Service administrative team whose remit is to be the first point of contact for all enquiries and referrals received. To provide high quality administrative support to ensure that all services operate smoothly and efficiently. To ensure an excellent standard of customer service is achieved and customer contact is always maintained.
Opportunities to get involved in project administration and data processing /analysis across a range of areas covering helping people to be safer and warmer in their own homes and making their homes more energy efficient.
Job Type:
· Full-time or Part-time will be considered for the right candidate.
· Salary: FTE £23,088 (£12 per hour) pro rata.
· Expected hours: No less than 30 per week.
Benefits:
- Company contributes to pension.
- Monday to Friday
- Flexitime available
- Limited free on-site parking
- 25 days holiday rising to 27 after 2 years and 29 after 4 years
Main Duties and Responsibilities
- Work as part of the team responsible for receiving all incoming calls and face-to-face callers to the office, being part of the reception service on a rota basis, opening & locking up reception and always providing a professional and polite response.
- Deal with enquiries, providing advice and information, interrogating the CRM system as necessary, and directing calls to other colleagues where required.
- Accurately input referrals for services onto the CRM system, ensuring that all key information such as referral source is recorded. .
- Monitor the Case Worker referrals pot to ensure they are being picked up by Case Workers in a timely manner
- Allocate Home Plus client referrals to the partner organisations and other relevant organisations.
- Process and raise job sheets to send out to contractors, liaising with the referrer and contractors via telephone and email as necessary and keeping the client informed.
- Liaise with the Customer Service Manager on referrals not fitting within service criteria guidelines.
- Open all incoming mail and outgoing mail,
- Provide general administrative support , including filing, photocopying, scanning, and mailing out.
- Carry out telephone assessments to identify customers’ additional needs for services, and at times, carry out telephone surveys for completed services.
- Participate in all available training for CRM and telephone systems to ensure that best results are always achieved.
- Attend all meetings relevant to supporting the Home Plus (Leeds) Service, as well as staff meetings and departmental meetings.
- Support the new cross skilling programme by actively participating in skills development and specific training sessions designed to expand and improve each individuals’ knowledge and experience of other areas of the organisation
The client requests no contact from agencies or media sales.
We’re looking for a talented and motivated Fundraising and Communications Manager who can effectively convey the life-changing impact of our work, motivate our community to support our work, and ensure that the educational resources we provide reach those who need them most.
What we do
We’re IPWSO, the international umbrella body for Prader-Willi syndrome (PWS) associations around the world.
- We build communities between people with Prader-Willi syndrome, their families and the professionals who support them to share knowledge and expertise and improve outcomes for people with Prader-Willi syndrome and their families everywhere.
- We want everyone with Prader-Willi syndrome to get equal access to diagnosis and treatment no matter where in the world they live and to ensure better, more consistent outcomes for people with the syndrome and their families.
- We work to ensure research into the condition works for everyone and reflects the diverse experiences and environments of those living with the syndrome around the world today.
- Our membership comprises PWS associations in 47 countries and we support individual families and professionals in over 70 other countries.
- We have a staff team of four who work in conjunction with dedicated volunteers from around the world.
Key Fundraising Responsibilities
- Develop communications content that will invigorate our existing donors and inspire new ones leading to increased giving by individuals to IPWSO.
- Focusing in particular on our website and social media channels, communicate our achievements, impacts and needs with a view to influencing IPWSO’s online supporters to make donations and engage in fundraising initiatives.
- Provide outstanding donor care to encourage a high level of retention and repeat donations.
- Work with IPWSO’s Fundraising Committee on a variety of fundraising initiatives, which may include a new collaborative global fundraiser to be rolled out in 2025.
- Act as the organisational lead for IPWSO’s CRM (Donorfy) and utilise it to improve the donor journey.
- Develop a robust pipeline of case studies for use in our fundraising campaigns.
Key Communications Responsibilities
- Act as the first point of contact for IPWSO’s public email address and social media channels and ensure that timely and appropriate replies are issued.
- Manage IPWSO’s social media channels, creating original and engaging posts, and actively engaging with our audiences.
- Manage Google Ad Grant campaigns with an emphasis on growing our supporter base and increasing individual giving.
- Keep up to date with emerging trends in digital communications and social media, and recommend potential new channels for fundraising and audience engagement.
- Maintain and develop the IPWSO website ensuring its security and that it functions both as an effective supporter acquisition tool and a means by which people can easily access information about PWS.
- Produce compelling monthly newsletters and an Annual Report.
- Review and update IPWSO’s Communications Strategy in line with its Strategic Plan.
- Uphold and showcase the IPWSO mission and brand.
- Working with IPWSO’s Publication and Communication Committee, oversee the production and design of a range of educational resources for families and professionals.
- Oversee copywriting and proofreading within IPWSO.
- Support IPWSO’s members and liaise with its stakeholders internationally in support of our shared goals.
General Responsibilities
- Champion the vision, mission and values of IPWSO internally and externally.
- Comply with all relevant charity and other legislation.
- Uphold IPWSO’s internal policies.
- Act as IPWSO’s Data Manager, ensuring our continued compliance with the Data Protection Act.
- Undertake other reasonable duties requested by the CEO.
Person Specification
Essential
- Significant fundraising experience including planning and delivering successful online fundraising campaigns
- A track record of securing donations from individuals
- Experience of donor stewardship
- Excellent presentation, writing and storytelling skills across a wide range of applications and for varied audiences
- Excellent proofreading and editing skills
- Understanding of organisational branding
- Experience managing websites and social media platforms
- Excellent organisational skills with the ability to work under pressure and to strict deadlines
- Outstanding interpersonal and communication skills, with the ability to build and maintain positive relationships
Desirable
- Experience using Donorfy or another CRM
- Experience using Google Analytics and WordPress
- Experience managing Google Ad Grant campaigns
- Experience working remotely
- Experience working with volunteers
- Experience working as part of a small team
- Experience working for an international nonprofit organisation
- Understanding of challenges facing people with disabilities
- Design skills, including proficiency in software such as Canva
Essential Personal Attributes
- Enthusiasm for IPWSO’s work and commitment to its vision, mission and values
- Confidence and ability to work well with people from different backgrounds from around the world
- Highly self-motivated and able to work on own initiative as well as part of a team
- Enthusiastic and positive attitude to work and willingness to learn new skills and support colleagues as needed
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Marketing Manager
4 days per week - flexible working arrangements
Homebased within the UK with a requirement to travel to occasional meetings, mostly held in London
Contract role
The organisation
At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. The Overcoming MS Program uses substantial scientific evidence to show how lifestyle choices, alongside medication, benefit physical and mental health.
Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.
Once people with MS know about the potential impact of a healthy lifestyle, they need to feel that the information is coming from a reliable source, in order to believe in it and adopt the key changes. The Overcoming MS Program is based on broad-based, high-quality scientific evidence, and lifestyle is an area that has growing interest and development.
The role
Reporting to the Director of Brand and Digital you will be part of a small team, responsible for delivering a new digital marketing approach, through the creation and delivery of projects and activities to increase leads, donations and engagement for Overcoming MS charity. We are looking for someone who is at ease with digital analytics and digital tech and who understands how to test, learn and optimise to deliver the best results.
With our digital ecosystem now established, we’re recruiting a Digital Marketing Manager to steer us in the next stage of our journey. This is an exciting development of an existing role and will allow the successful candidate to make the position their own.
With our community app now well established, our new website launched earlier this year and having transitioned to Dot Digital for email, we are now working with some great external partners. Could you be the missing piece of the jigsaw ready to put our digital ecosystem to work to support people with multiple sclerosis and make an impact through our organisation’s marketing?
Application is by way of a CV in the first instance and applications are considered on a rolling basis - please apply via the apply button for further information.
Philanthropy Manager
Job Description and Person Specification
Reporting to: Head of Philanthropy in the Fundraising Team
Location of Work: Home based. The post holder will be expected to travel to meet donors, travel to away days and team meetings in London. The role may involve some irregular travel throughout England and Scotland. Expenses will be paid in line with our Travel and Expenses policy.
Contract Type: Ideally full-time, 35 hours per week, although part time / flexible hours may be considered. The role may require occasional evening and weekend work
Contract Length: Permanent
Salary: £37,500
BACKGROUND
Magic Breakfast is a registered charity that exists to make sure no child or young person is too hungry to learn. We provide nutritious breakfasts and expert support to primary, secondary, ASN/SEND schools and pupil referral units in disadvantaged areas of England and Scotland. Providing a daily school breakfast ensures that every child and young person feels included, equal and set up for success. Magic Breakfast works to be part of the solution to end child morning hunger for good through our campaigning, research and advocacy work with politicians and decision-makers.
This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children. We are expanding our team to meet the challenge of ending child morning hunger, both for now and for good.
JOB PURPOSE
Magic Breakfast’s mission is to end child morning hunger in the UK now and for good the Philanthropy team’s role is to develop and deliver the charity's high net worth individual giving programme in line with Magic Breakfast’s strategic priorities to enable our organisational growth against our mission.
We are seeking to grow income through further cultivation and stewardship of our potential and existing donors. Our High Value Giving teams are forecast to collectively raise £5.1m in 2021/22, up from £4.6m two years ago in 2019/20. The team includes partnerships with charitable trusts and foundations, corporate organisations, and high-net-worth individuals.
Reporting into the Head of Philanthropy, this role will have a particular focus on ensuring that Magic Breakfast is offering the highest quality of donor care from start to finish, and building and developing our prospect pipeline.
We’re looking for a proactive person with excellent relationship building, cultivation, solicitation and stewardship skills as we seek to build our prospect pool, enhance or supporter journey and achieve our ambitious fundraising targets.
The Philanthropy Manager will have the opportunity to be innovative and creative, to create and test impactful donor journeys and engagement opportunities so Magic Breakfast’s supporters feel valued and can understand the transformational difference they are making to hungry children and their learning in the UK.
KEY RESPONSIBILITIES
Income generation and donor stewardship and prospect development
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Manage your own portfolio of donors, providing excellent stewardship and strategies to uplift and secure multi year donations
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Work with Corporate, Trusts and Individual Giving teams to identify potential major donors and high value regular givers within Magic Breakfast’s donor portfolio and implement plans to develop these relationships;
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Work with the Head of Philanthropy and Prospect Researcher to build a Philanthropy prospect pipeline
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Write accurate, inspiring and compelling fundraising propositions and reports for potential and existing major donors
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Review and make recommendations for improvement of our existing donor journey, building a calendar of engaging content and touchpoints throughout the year.
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Lead on devising, developing and organising bespoke events for donors and prospects
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Complete timely event reviews to improve and inform future decision making and planning.
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Work in partnership with the wider fundraising teams to provide excellent supporter care to all event attendees and stakeholders.
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Support the Head of Philanthropy to build relationships with senior volunteers to garner their support with hosting and supporting events to connect us to, and unlock, their networks.
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Use our CRM database (Salesforce) to log KPIs, project and reconcile finances and manage supporter relationships
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Use KPIs to adapt strategies and drive activity
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Be responsible for ensuring an up-to-date bank of engaging content and materials for existing partners, including but not limited to, commissioning video content, compiling reports and building case studies.
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Scan the external environment for trends, insights, ideas and best practice that could benefit the High Value Giving teams and Magic Breakfast’s work, making recommendations for improvements and leading on opportunities as they arise.
Internal
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Work with wider Fundraising team to help create and deliver cross departmental events, and identify referral opportunities (to Trusts and Corporates)
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Develop strong relationships with Service Delivery and Policy and Engagement colleagues, involving them in meetings with donors where appropriate to strengthen those relationships and engage them further
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Work with Service Delivery to identify, plan and co-ordinate school visits for donors and prospects
Financial processes, reporting and due diligence:
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Ensure all donations are thanked and recorded in a timely way, and logged accurately on salesforce
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Support Head of Philanthropy in accurately forecasting philanthropy income for each financial year, and ensure forecast income is updated monthly.
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Contribute
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to the philanthropy budget and goal with wider awareness of org and F&D goals
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Work with Prospect Researcher to ensure all due diligence checks on donors are completed, and that they meet our criteria in our ethical fundraising policy, flagging any risks upwards for resolution.
General
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Contribute to team meetings, sharing best practice and supporting team members where necessary
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Help to maintain a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do
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Uphold a culture that keeps children and young people at the heart and encourages openness, collaboration, bravery, compassion and a solutions-focussed approach
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Work collaboratively across the organisation more widely to build good working relations across the organisation and provide ad-hoc support to other teams and members of staff
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Adhere to all Magic Breakfast policies and procedures
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Ensure that all activity is compliant with current legislation, GDPR and child safeguarding requirements (training provided)
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Participate in occasional work-related events at external venues and perform support related activities, as required. Be willing to undertake occasional work outside of regular office hours and UK travel
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Undertake any other duties commensurate with the role
PERSON SPECIFICATION
Knowledge and Experience
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Experience planning and managing meaningful donor cultivation and stewardship events to achieve strategic objectives
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Experience delivering Gala or large special events with proven financial results
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Experience of managing income and expenditure budgets
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Experience of working with external event operations crews and contractors
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Experience of management of event and volunteer staff
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Experience of upward management and working with senior volunteers / Trustees
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Knowledge of high value fundraising techniques covering corporates, trusts and major donors, including a clear understanding of the needs of the supporter journey
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Experience of using a fundraising database (ideally Salesforce)
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Up to date knowledge on Code of Practice and Data Protection Act and commitment to keeping up to date
Skills and Abilities
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Highly organised with attention to detail, and an ability to work autonomously and be a confident decision maker in a fast-paced environment
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Effective and thoughtful verbal and written communication skills
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Experience of managing a varied workload and balancing conflicting priorities to meet deadlines
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Excellent interpersonal skills and the ability to deal sensitively and diplomatically to collaborate with multiple stakeholders, both internal and external
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Ease with using IT packages such as Word, Excel, Outlook, and PowerPoint, and presenting in a format that meets the needs of colleagues
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Ability to keep accurate and up to date records, sharing information as and when appropriate
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Ability to adapt existing processes to meet the needs of the organisation
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Skilful management of risk and opportunities with ability to escalate appropriately
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An understanding of Health and Safety regulations and other regulations as they apply to events
Other
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Passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK.
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Share Magic Breakfast’s commitment to Diversity, Equality and Inclusion within the workplace.
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Willing to travel within the UK occasionally for meetings and other events (Covid permitting).
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Experience of working for a charity, especially in the area of children and young people, desirable but not essential.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
Please click below for our job pack
APPLICATION PROCCESS
Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast .com
Shortlisting - 30th September – 2nd October
Interview 1 - 8th and 9th October
Interview 2 - 15th and 16th October
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The client requests no contact from agencies or media sales.
We’re looking for a driven and ambitious Growth Marketing Manager to join the Chartered Institute of Environmental Health (CIEH) and lead our acquisition and lead generation marketing activity.
CIEH is the professional membership and awarding body for the environmental health sector. We believe everybody has the right to be healthy, happy and safe. That’s why through championing environmental health professionals, education, support and campaigning, we work to promote safer, cleaner and healthier environments for the benefit of all.
Joining the Marketing and Communications team, this role will support us in driving growth through our commercial activities, with a focus on our training offering and sustainable conference, meeting and events venue, which in turn supports our charitable activities. From implementing and managing paid search and content marketing to analysing customer insights and trends, this is a varied role with lots of opportunity to make an impact.
In this role, you will:
- Plan and execute lead generating and income growth marketing campaigns and strategies for products and services across the organisation with a particular focus on training products and our sustainable conference, meeting and events venue
- Work with internal stakeholders to understand our products and services and their unique selling points, identify target audiences and understand buying habits to help shape campaigns and messaging
- Support internal stakeholders to achieve their commercial targets, keeping in mind KPIs and ROIs
- Design and implement targeted automated email campaigns, segmenting audiences and nurturing leads
- Manage and allocate campaign budgets, balancing growth and spend
- Devise campaigns that engage and convert by utilising paid search, paid social, display, retargeting and SEO to generate engagement and leads
- Optimise landing pages and user funnels to drive engagement and conversion
- Conduct A/B testing to refine campaigns and messaging
- Forecast, measure and report on campaign performance and ROI
- Use analytics tools to track key metrics and make data driven decisions
- Craft engaging content for our websites that attracts and converts our target audiences
- Work with subject matter experts to identify trending topics, produce resources and thought leadership content, and disseminate key information to our target audiences
- Brief designers and where appropriate create design assets
- Collect, manage, process and evaluate data, using CRM and other systems as necessary
- Work with the Head of Marketing and Communications to set and monitor KPIs and objectives
- Brief and manage the work of external agencies when necessary
- Deliver effective internal communications and marketing reporting
- Seek opportunities for improvement of business processes to improve customer experience, reduce costs and ensure maximum return on marketing budget
- Ensure consistency in messaging, tone and visual identity across all activity
- Provide support on membership recruitment and retention, policy, profile raising, and events marketing and communications activity when required
- Manage the workload and performance of the Marketing Executive
- Undertake ad-hoc work compatible with the post holder’s status/experience as required
Please see the full job description and person specification for details.
About the role
We are seeking a Branch Development Manager to develop the support provided for Headway volunteer-led branches across the UK including with volunteering, policies and processes and best practice to ensure a high-quality service for acquired brain injury survivors.
You will drive innovation to deliver sustainable volunteering opportunities that contribute towards the ongoing success of the Headway network, ensuring acquired brain injury survivors can access the support they need within their own communities.
About you
We’re looking for someone with experience of volunteer engagement and development.
You will ideally have:
- A good understanding of the opportunities and challenges facing community-based voluntary organisations at a UK-wide level
- Outstanding organisational and project management skills, able to operate at a strategic level
- Experience of building relationships and partnership working within the third sector
- Knowledge of the legal, financial and governance framework within which third sector organisations operate
- A passion for supporting brain injury survivors, carers and families and the charities that support them
The full role profile and person specification is available to download below.
Benefits
As a staff member at Headway UK, you’ll have access the following range of benefits.
Financial Security
- Pension - You will be automatically enrolled into the People’s Pension, with Headway contributing between 3–6% dependant on your contributions
- Occupational Sick Pay Scheme – Increasing with length of service.
- Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for
Flexible Working
- Remote working
- We understand that a healthy work-life balance is essential for our team to thrive. Headway offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
Wellbeing
- You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
- Eye Test Vouchers
- Mental Health First Aiders
Holidays and leave
- You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
Benefits
- You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.
This is an exciting time to be joining Headway and your chance to play a key role in the next chapter of our history.
If you would like to discuss the role, please feel free to contact Marie Peacock, Head of Network.
About Headway – the brain injury association
Every 90 seconds, a person is admitted to hospital in the UK with a serious brain injury. It can affect anyone at any time. When it does Headway is here to help.
Headway is the UK-wide leading charity working to improve life after brain injury. We are passionate about helping people to rebuild their lives, relearn lost skills and regain independence.
We know that with the right help, at the right time, there can be life after brain injury. In addition to providing direct services to those affected by a brain injury and campaigning to raise awareness of this often-hidden disability, Headway UK supports a network of 119 local organisations who support people with brain injuries, their families and carers, within their local communities.
The services provided by each one of these independently run Headway groups and branches vary depending on local needs. They each provide a lifeline to brain injury survivors, carers and family members they support.
Safeguarding
At Headway we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.
Equality, diversity and inclusion
We recognise, value and champion diversity and inclusion. We want to ensure our staff population reflects the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.
We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
Please don’t hesitate to contact Marie Peacock, Head of Network if you need support with the application or you would like a chat about what it’s like to work with us.
Thank you for your interest in Headway and we look forward to getting to know you!
Next steps
- Closing date: Sunday 29th September 2024
- Shortlisting date: Week commencing 30th September 2024
- Interview: 10th and 11th October 2024
Headway is an equal opportunity employer.
Registered Charity No: 1025852
No agencies please
The client requests no contact from agencies or media sales.
Finance and Resources Manager (Full Time)
Advocacy After Fatal Domestic Abuse (AAFDA) was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.
Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown. AAFDA’s prime function is to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.
As a growing charity, AAFDA is looking for an exceptional candidate to join our supportive team and lead our finance and resource management functions. The role will provide and manage the HR, administration and finance activities of the charity and sit within the Senior Leadership Team.
This role is offered on a full-time basis (subject to funding). Although home based, occasional travel will be required. We are committed to diversity and inclusion and strongly encourage applications from those with Black and/or Minoritised backgrounds.
In return for joining us, we will offer you:
A salary of £32,000 - £34,000
Hours - 40 Hours per week
Additional salary enhancements after 1 year, 3 years and 6 years of service (in addition to any cost of living increases agreed by the Board of Trustees)
- 25 days annual leave per annum, plus bank holidays
- Development and training opportunities
- Pension scheme
- Employee Assistance scheme. Death in Service benefit and Health care scheme.
Closing date: 6th October 2024
Interviews expected to be held: 21 and 22 October 2024
Applicants will be shortlisted according to how well they meet the person specification. Please highlight and explain how you meet this specification in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants. Please note that we will not be able to progress applications where the supporting statement does not address the criteria for the role being applied for.
Please see the job description and person specification attached and submit your C.V. and supporting statement (which will cover your experience and ability to fulfil the job description).
The client requests no contact from agencies or media sales.
Community spirit. Ceaseless ambition. Passion that just keeps growing.
Relationship Executive.
£26,000 - £28,000 plus
Reports to: Divisional Manager - Division 1
Directorate: Marketing, Fundraising & Engagement
Contract: Permanent
Hours: Full time 35 hours per week
Location: Home-based in England. Candidates will need to live anywhere within the division, Northern Lincolnshire , South Yorkshire and the North West.
Closing date: 23 September 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply.
Recruitment process: 1 competency based interview via Teams
Interview date: W/C 30th of September 2024
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We are looking for a Relationship Executive to join our Supporter Led Fundraising team. You'll join the team that is responsible for working in the community with our supporters, inspiring and motivating them to raise money to contribute to our life saving research. We are nothing without our supporters and so this is a chance to work in a role where you will have direct contact with them and an impact on how much money they raise.
As a Relationship Executive you'll work on managing individual, group and corporate supporter relationships. You'll provide an exceptional level of service, predominantly over the phone and by mail and email, to help maximise in year and lifetime value, and transition relevant supporters to Relationship Managers to extend their journey with us.
This is a great opportunity for a proactive, ambitious and passionate Individual to join the UKs biggest charity with ample room for development and progression.
What will I be doing?
Managing initial and ongoing contact for low, mid value and light touch relationships including and not limited to individuals, fundraising groups, corporate organisations, and Free Will service acquisitions within the region
Providing excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value
Providing timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required
Supporting the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK
Identifying supporters with high value potential or specific stewardship requirements across income streams and passing relationships to the Relationship Manager to maximise income and build long term relationships
Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets
Working with wider divisional team and drive supporter recruitment and re-engagement
Ensuring supporter records are entered and maintained on systems and associated pipelines.
What are you looking for?
Experience of providing excellent customer service
Experience of working to targets within a sales environment
Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone
Good listening skills to build effective and valuable relationships with supporters
Excellent organisation and time management skills
Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues
Excellent attention to detail and experience of entering and managing data in a database system
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Full time (flexible working options available)
Homebased – UK
Closing Date: 29 September 2024
Ref 6807
We have a unique and exciting opportunity for a skilled individual to join our Retail Strategic Operations team as Business Partner.
Our purpose is to create vibrant retail spaces that embrace and inspire communities (see our Vision & Purpose document attached).
Our values (see our Cultural Values document attached) underpin all that we do and how we work as a team – with one another, with our volunteers, and with our customers.
We ‘re looking for someone who can successfully utilise their combined skills of people management and business / entrepreneurial thinking to influence and achieve results.
Do you have the skills and experience to help us do that? Do you align with our vision & values? If your answer is yes – we have the role for you.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
Our shops exist to provide a beautiful shopping experience for all the community. They are each unique within our family of propositions but are united in creating an energy and atmosphere, with positivity and kindness, and providing a welcoming diverse environment.
About the Role
The Retail Business Manager, South provides a new opportunity to be a part of the evolution of Save the Children Retail.
This role will play a pivotal part in leading and inspiring change, motivating teams, bringing the Save the Children culture and our vision to life.
This role will be vital in providing clarity and direction with regards to how we operate (see our How Our Shops Operate document attached), guiding and engaging shop teams to drive the business to optimum operational success, as well as harnessing commerciality and embracing localism in line with each shop's proposition.
The current shops you'll manage include Sidmouth, Totnes, Clapham, and Lymington but please note that these shops/locations will change as the business evolves.
About You
Essential skills & experience:
• You'll have exceptional people management skills, including strong leadership and motivational skills.
• You will be entrepreneurial and driven by results with the ability to recognise and prioritise opportunities with the greatest potential.
• You'll be experienced in driving and delivering change management.
• You will be experienced in managing multiple sites and staff, comfortable with providing remote guidance and direction.
• You'll have a valid driving license and be willing and able to travel regularly to the shops you manage.
This role provides an opportunity for someone with relevant experience in a similar role, looking for a fresh challenge and the chance to hone and utilise their skills to make a positive impact.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.
• This role also includes a car / car allowance.
Please note, this role will require regular travel to your designated shops.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an enthusiastic, knowledgeable, and experienced Communications and Events Manager to join our small but very impactful team.
This role is essential in enhancing the visibility and impact of our charity's vital work. You will do this through effective communication outputs, with a focus on digital, and well-organised virtual, regional and national events.
The Communications and Events Manager will lead on overall execution of TSA communications and events, working closely with the Joint Chief Executive. The role is one of the most front-facing and proactive offered at the TSA.
In return for your hard work, the candidate can expect a competitive salary, high level of autonomy and trust, a fluid team structure, and very flexible home working. All of this while making a massive difference every day to the lives of thousands of people in the UK.
Key responsibilities
Communications
- Lead in the development of communication outputs across all aspects of the TSA’s work in support and information, research, fundraising and campaigning. This will include a major focus on filmed media and editing of short clips as well as building a library of case studies
- Lead in the development of an effective internal and external communications strategy. The strategy should provide direction on how communications pieces are created internally, as well as how communications are presented to different audiences
- Lead in ongoing content development for the TSA’s daily activities. This includes managing content creation for the website, social media platforms and monthly e-newsletter
- Have a major role in development of Scan, our twice-yearly physical magazine
- Develop excellent relationships with key internal stakeholders at all levels by providing direction and support for all TSA teams in their communications needs, such as reviewing and editing fundraising and research materials
- Proactively identify and fulfil opportunities to raise awareness of TSC in the broader media, such as newspapers and other media
Events
- Manage and oversee all aspects of TSA face-to-face events. Our events include the annual community event ‘Big Day’, and our annual event for adults mildly affected by TSC (called ‘Outlook’)
- Manage and oversee our range of monthly virtual events. Including bookings, forward planning and ongoing calendar management of future events and speakers
- Maintain calendar(s) of internal and external events
- Ensure risk assessments and safeguarding policies are applied appropriately
Strategic support
- Provide support into the overall communications and events strategy of the charity, including annual implementation plans
- Proactively and regularly review the impact and success of communications and events, by providing a range of opportunities for attendees and other TSC audiences to provide feedback and input into these areas
Community engagement and management
- Help to develop, and then implement and support, comprehensive community engagement
- Proactively and regularly review the impact and success of communications and events, by providing a range of opportunities for attendees and other TSC audiences to provide feedback and input into these areas
- Be confident in updating and using Customer Relationship Management (CRM) systems to update community information
Other requirements
The post holder must be prepared to work flexibly to meet the needs of the organisation. This may entail occasional evening and weekend work. Occasional travel within the UK may be required for team meetings and events.
A DBS enhanced disclosure will be required prior to taking up post.
Person specification
Essential
- 2-3 years’ experience in similar or equitable roles
- Proven background in managing and leading on events of all sizes, from very small (several attendees) to large (150+ attendees)
- Demonstrable experience in social media management and digital communications
- Excellent verbal and written communication skills, with a keen eye for detail
- Confident in working independently and on your own initiative, as well as being very open to helping and working with others
- Confident in graphic design and editing (we currently use Canva for all materials)
- Experience of working with CRM databases (please note that we use Beacon)
- Experience of managing budgets and sticking to them
- Able to set and manage ambitious personal targets
- Ability to work of own initiative and to work independently, as well as part of a small team
- Experience of building strong working relationships with external stakeholders
- Experience of a broad range of communications tactics across all platforms
- Able to work with people with a wide range of abilities, with a warm and empathetic style
- Able to assess and analyse complex problems, and develop appropriate solutions
- Experience of collecting and monitoring data to analyse service impact and drive service improvements
- Able to manage a diverse workload, prioritise needs and manage your own time
- Confident in website management and basic web development (Wordpress and WooCommerce)
Desirable
- Communications or events qualifications
- Experience of working with people living with learning disabilities or autism
- Experience of working with children or adults with disabilities or chronic health conditions
- Experience of working within the rare disease sector
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for values-led, content-minded database-loving, marketplace enthusiast to join us at We Are In Beta as our School Service Provider Directory Manager.
Your role will be to build, manage and promote a community driven database of school service providers and organisations members of our 18,000+ community recommend to each other.
Why?
Finding and quality assuring providers on a limited budget in schools is hard. The database will help school leaders do just that so they can spend more time delivering the best education possible to their students.
About We Are In Beta.
We Are In Beta is an online community of 18,800+ school leaders and teachers which helps them share and learn how they get the best outcomes for their students.
We believe most of the solutions to schools’ problems are in schools already. Or at least, in the minds of the brilliant people who work in them.
Our job is to find them and share them widely, so nobody has to figure it out on their own.
Imagine a day when you can find someone - or something - that can help solve any problem you’re facing, whenever you need it.
A day when every student has leaders and teachers who are equipped with the most successful strategies and networks to improve their education.
Join us to help us build that future for our schools.
We - schools - Are In Beta - always learning.
What do we do?
To work towards that future:
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We research great practice so our members can discover it and be inspired by it.
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We produce and share practical content with great schools through events, webinars, podcasts and resources - so they can learn from others’ successes (and the failures too).
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We build communities of practice so colleagues can meet and grow together
Some stats we’re really proud of:
In just 4 years we’ve grown the online community to over 18,800 school leaders and teachers.
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3,400 - MATs and schools we are connected to
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2500+ resources have been shared by our members - if each one on average takes two hours produce - in reality it's probably more - that’s more than…
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3.1 years' worth of others’ work each and every one of our members can access just by being a part of the community
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3,710 policies and resources from successful schools and MATs we have curated, analysed and shared.
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£1,500 - the amount we save a school each time they access the research they ask us to do for them.
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870,000 hours - the number of hours it would have taken members to discover the insights we've shared with them had they done the research on their own in silos.
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£25 million - the amount it would have cost schools had they funded those research hours themselves
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1.5 million - the number of miles our members would have had to have travelled to meet our expert presenters in case study schools had our community not existed online.
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8,500 people came to the National INSET Day in Dec 2020 when the government left schools with almost no time at all to plan an end of term INSET.
We are just getting started. Join us to write the next chapter
What's the role?
Your role will be to design, build, grow and promote a database of organisations, who offer products and services to schools, which have been recommended to by our members.
How you’ll be driving our mission forward
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Research and map the education marketplace
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Understand the challenges schools buy in services to solve
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Learn about the different providers who exist to solve them
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Design, build and manage the database school service providers
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Define and codify the data architecture which governs the database
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Categorise the providers by type, objectives, buyers, beneficiaries and more
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Use no code tools to build and operate the directory
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Produce top of funnel content to promote the database, which attracts schools and providers sign up and contribute to it
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Set and manage schedules of promotional content
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Write valuable, practical, sharable and engaging posts on LinkedIn and Twitter about the providers and the database
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Design and build the user experience and information flows
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Map out users journeys (both schools and providers) through the directory experience
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Design and write sign up forms so schools and providers can access the database
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Design and write submission forms so schools can nominate organisations and organisations can request to join the database
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Automate processes to improve user experience and your administration workload
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Design information flow processes which manage engagement on both school and provider side
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Use tools like Zapier, Aitable, Email and HubSpot to automate information flow and email notifications
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Cultivate a community driven approach to building the database
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Encourage school leaders to make nominations of organisations who should be included
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Encourage providers to request they be included and contribute testimonials
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Research and design quality assurance mechanisms
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Design ways to gather quality assurance information from schools
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Design ways for providers to demonstrate their impact
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Who are you?
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You believe in the power of education and social justice
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You believe the answers to most of education's problems are in schools already (but understand some need some external help).
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You believe schools should be able to access quality assured provision at an affordable price without spending weeks researching.
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You value diversity in all respects.
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You love researching and discovering new solutions, organisations and marketplaces.
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You have a keen interest in marketplaces and review platforms like Uber, Airbnb, Checkatrade, Trip Advisor, Trustpilot
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You are a project manager who plans, tracks and delivers on objectives across several workflows on time, every time.
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You are comfortable managing different audiences who maybe at different stages of their customer life journey
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You have a spreadsheet (with pivot tables) for pretty much everything and like to design systems and processes to make things more efficient
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You're happiest when you are classifying complex systems into simple categories
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You get huge satisfaction from designing systems that create smooth information flow
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You relish using new technologies
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You enjoy planning and writing valuable top of funnel content on social media eg Twitter and Linkedin
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You get a kick out of designing lead magnets and getting sign ups
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You enjoy developing relationships from scratch often by email or social media
What experience do you have?
It’s not essential you tick every box. But the more boxes you can tick the better. It goes without saying, we can help you gain and learn from the experiences you haven’t had yet.
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Ideally, you are/were an experienced teacher and/or school leader with experience of working with 3rd party service providers
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You've had experience buying from (or at least working with) external organisations in schools and evaluating the impact of their work OR you've worked for an organisation that sells into schools in their marketing and sales departments
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You have a strong understanding of the types of problems service providers work to solve, which organisations exist in the education marketplace, the different types and their approaches and who the key buyers, users and beneficiaries of their work might be in schools.
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You've managed a school budget (or at least understand how tight they are) OR you've managed/fed into a marketing/sales budget at a school service provider OR worked in their sales/marketing department
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You’ve designed, built and managed databases/directories with low/no-code tools like Airtable, Webflow, etc
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You have experience of integrating platforms and building automations with tools like Zapier, Airtable, Hubspot, Gmail etc
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You’ve designed, produced and promoted effective lead magnets and sign up mechanisms
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You've designed slick user experiences and information flows using forms, databases and email
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You’ve crowdsourced content from audiences to leverage their collective knowledge using things like Google docs
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You’ve used social media to research and.promote your work consistently and effectively
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You’ve written top of funnel content on Twitter / LinkedIn that gets a lots of likes, comments and shares
What are the benefits?
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Exposure to the most inspirational and impactful school leaders and education organisations in the country
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Opportunity to work within an early-stage, mission-driven organisation and shape its direction
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Flexible working culture/flexible working hours
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Pro rata £28,000-£33,000 dependent on experience
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Project-based and/or part-time contract based on performance milestones for the right candidate available
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Free membership to all of our premium spaces across the community worth up to £1,197+VAT
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.
Location:
- We are a fully remote team.
- We checkin daily online.
- We meet monthly face to face in London.
Role Scope and Time Commitment?
- This role is initially 1 day week role for 52 weeks a year.
- Early success could grow this to into 2-3 day a week role within 6 months.
- There is huge scope for it to grow into a full time Partnerships Manager, Head of Partnerships and eventually a Director of Operations role depending on success.
Timeline:
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Applications open: 28th August 2024
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Deadline for applications: midnight Sunday 15th September
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Invitations to complete assessment task: weeks beginning 9th September and 16th September
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First round interviews: weeks beginning 16th and 23rd September
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Second round interviews: weeks beginning 23rd and 30th September
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Notification of decision /appointment : week beginning 7th October.
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Start date: mid October
We expect this to be a popular role.
We will be inviting people to interview on a rolling basis.
We advise submitting an application early.
How do you apply?
To apply for the role please
- register your interest here no later than midday on Thursday 12th September AND/OR
- complete the application form we'll send you by the deadline above
For the application form you’ll need:
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CV - max 2 sides
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Covering letter - outlining
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why you want to apply
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how your values, knowledge, skills and experience make you the best person for the role.
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a PS section at the bottom with confirmation of where you saw the job role; confirmation of your current salary and notice period; whether you have the right to work in the UK and a valid criminal check with the Disclosure and Barring Service (DBS); any links to any portfolios/bodies of work you have completed in the past to demonstrate what you are capable of (this could be reports, writing, performance figures, social media campaigns, articles, videos); and indication of whether your availability will be limited during the recruitment period.
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Contact details of references
For an informal and confidential discussion about the role prior to application, please contact the Founder @niallalcock on X/Twitter or DM Niall Alcock on LinkedIn
We exist to help school leaders and teachers share and learn how they get the best outcomes for their students
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote (with the ability to travel to Downton - Salisbury and National events)
Reports to: Senior Events Fundraising Manager
Hours: Full-time, flexible schedule, including weekends as required
Join Our Team and Make a Lasting Impact!
Are you a creative and results-driven events professional with a passion for making a difference? Do you thrive on managing large-scale virtual events that not only engage participants but also drive significant income for a meaningful cause? If so, we want you to join our dynamic team as an Events Fundraising Manager!
Why This Role?
As our Events Fundraising Manager, you’ll be at the forefront of developing and delivering innovative mass participation virtual events that captivate our supporters and maximise fundraising income. You’ll have the unique opportunity to take ownership of a diverse portfolio of virtual events, from initial concept through to seamless execution. Your work will directly contribute to our mission, helping us secure and grow vital funds that support our cause.
Key Responsibilities:
- Innovate and Inspire: Develop and implement creative event strategies that engage participants and drive fundraising success.
- Lead and Deliver: Manage the full lifecycle of your virtual event portfolio, ensuring all income and participant targets are met.
- Relationship Management: Build and maintain strong relationships with supporters, vendors, and stakeholders to ensure outstanding event experiences.
- Project Management: Oversee budgets, negotiate contracts, and ensure events are delivered on time and within financial targets.
- Drive Success: Collaborate with the marketing team to launch impactful acquisition campaigns that meet and exceed participant goals.
What We’re Looking For:
- Proven Experience: You’ve successfully managed large-scale events, with a track record of hitting KPIs and delivering exceptional results.
- Relationship Builder: You excel at building and nurturing relationships, both with internal teams and external partners.
- Creative Problem-Solver: You’re resourceful and adaptable, able to overcome challenges and deliver under pressure.
- Leadership: With strong management skills, you know how to motivate and guide a team to success.
- Detail-Oriented: You have a keen eye for detail and are committed to delivering events that exceed expectations.
Desirable Skills:
- Charity Sector Experience: Familiarity with the unique demands of charity fundraising is a plus.
- Digital Savvy: Experience in digital marketing and data management to enhance event participation.
- Innovative Mindset: You’re always thinking of new ways to engage and inspire your audience.
Why Work With Us?
- Flexible Working: Enjoy the freedom of a remote role with opportunities to travel and attend exciting national events.
- Impactful Work: Be part of a passionate team dedicated to making a real difference.
- Collaborative Culture: Join a supportive and innovative environment where your ideas are valued.
Ready to Take the Lead?
If you’re ready to bring your event management expertise to a role where you can truly make an impact, we want to hear from you! Apply now and be part of something extraordinary.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
As the Senior Stewardship Manager at Social Mind you will be accountable for the overall delivery of our stewardship and community management services.
You will lead the strategic development of this service area helping to elevate our stewardship practices, ensuring they are closely aligned with the objectives of our charity partners and the evolving needs of their supporters.
You will lead and mentor our Stewardship Manager and their team, guiding them all in delivering exceptional supporter journeys and community management initiatives.
Your leadership will ensure that our stewardship approach is proactive, data-driven, and continuously optimised to enhance campaign performance and supporter satisfaction.
Background
Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.
Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated social fundraising campaigns and behavioural, omni-channel supporter journeys. We empower charities to raise more money through integrated Facebook and white label fundraising pages, build stronger relationships with sophisticated, personal journeys and we unlock supporter potential with meaningful insights.
Key Responsibilities
Campaign Delivery
- Strategic Stewardship Planning: Working collaboratively with the management team you will develop and implement a forward-looking stewardship strategy that aligns with our key objectives and the fundraising goals of our charity partners.
- Campaign Leadership: Work with the Campaign Manager to own the delivery and direction of stewardship in live fundraising campaigns, ensuring they meet or exceed income targets while delivering outstanding supporter experiences.
- Brand Protection: Ensure all stewardship activities are executed to the highest standards, safeguarding the brand and reputations of our business and our charity partners in every interaction.
- Performance Optimisation: Drive continuous improvement in fundraising outcomes by leveraging data insights, supporter feedback, and industry trends to inform stewardship and community management activities.
Supporter Experience
- Service Excellence: Establish and maintain high standards of customer service across all stewardship and community management activities, ensuring that all interactions reflect the values, goals and tone of our charity partners and meet agreed SLAs. You will also act as a subject matter expert on client calls working closely with our Customer Success team.
- Supporter Satisfaction: Monitor and analyse supporter feedback, responding swiftly to issues and opportunities to enhance the supporter experience.
- Safeguarding and Compliance: Ensure all stewardship and campaign delivery activities adhere to safeguarding protocols, data protection laws, and industry best practices, maintaining the highest standards of compliance and ethical conduct.
- Innovation in Stewardship: Identify opportunities for innovation within stewardship and community management, proposing new approaches to enhance campaign effectiveness and supporter engagement.
People Management and Team Building
- Leadership and Vision: Provide strategic leadership to the stewardship team, setting clear objectives, inspiring innovation, and driving accountability.
- Recruitment and Resource Management: Lead the recruitment and talent acquisition process to attract, select, and onboard top talent, ensuring the team is equipped with the skills and expertise needed to achieve strategic goals and that all campaigns are supported by a fully resourced team.
- Coaching and Development: Implement tactical coaching and mentoring that enable team members to develop within their roles and achieve their full potential.
- Performance Management: Oversee performance management for the stewardship team, ensuring that objectives and key results (OKRs) are aligned with both individual career development and organisational goals.
Skills and Knowledge
- Strategic Leadership: Proven experience in leading and executing strategic initiatives ideally within a fundraising or nonprofit environment.
- Fundraising Expertise: Deep understanding of fundraising principles, supporter engagement strategies, and the nonprofit sector.
- Customer Service Excellence: A strong track record of delivering exceptional customer service and managing stakeholder relationships at a senior level.
- Team Development: Demonstrated ability to build, lead, and develop high-performing teams, with a focus on coaching, mentoring, and professional growth.
- Data-Driven Decision Making: Expertise in using data and analytics to drive decision-making and optimise campaign performance.
- Compliance Knowledge: Strong working knowledge of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant standards across the UK.
Equal Opportunities Statement
We are an equal opportunity employer and believe in the power of a diverse, inclusive team.
We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.
Please let us know if you require anything which would enable your success throughout our interview process.
We cannot offer visa sponsorship and you must be able to work in the UK.
The client requests no contact from agencies or media sales.