Customer relationship manager jobs

Supporter Engagement Assistant  
Harrogate, North Yorkshire (on-site)

We are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Engagement Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 

We are looking for a Supporter Engagement Assistant to join our Supporter Engagement Team to help us build strong and lasting relationships with our charity's supporters and donors.

Reporting to the Supporter Engagement Officer, as Supporter Engagement Assistant you will deliver excellent customer service over the telephone, in written (email and postal) communications and face to face, ensuring that supporters' details are accurately recorded on the CRM database. You will be representing the charity, explaining its purpose, and demonstrating our charity values to donors/supporters, showing appropriate empathy to those who may have cancer or a family member/friend who does.

This role provides a great opportunity to make a real difference to the people of Yorkshire and requires someone with a friendly manner, good team-working skills, great customer service and excellent organisational skills. 

Specifically, you will: 

• Ensure supporter communications are accurate, timely and appropriate to the recipient. This includes following the relevant pathways to process donations, record legacy pledges, update key information so that the communication is tailored and relevant to the individual supporter.  

• Work alongside the Supporter Engagement Officer and other colleagues to improve the initial welcome journey for newly acquired donors and the onward stewardship of all supporters.  

• Conduct research and contribute ideas to improve supporter journeys and implement these processes independently.  

• Update supporter records on the charity’s CRM database to reflect changes in marketing permissions, personal details, the charity's relationship with the supporter (e.g. Volunteer/ Donor etc) and any communications between the supporter and the charity.  

• Use the CRM database to run supplied data queries to deliver campaigns (e.g. using Mail Merge) and to create and deliver supporter communications, this includes printing and posting letters, sending emails, making updates to supporter records and fulfilling requests for information.   

• Undertake other duties and take on a lead role in delivering projects and campaigns relevant to the purpose of the role as requested by members of the CRM, Marketing, Fundraising or Research & Impact teams.   

• Assist the wider Fundraising team at charity run and/or external events to represent the charity, help achieve agreed targets and provide exceptional stewardship to supporters.   

• Monitor inbound emails and telephone calls to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning.   

 
About You 

To be considered for this role, you will need: 

• To be ideally educated to A-Level or equivalent level. 

• To have customer service experience in a similar or related role (e.g. telephone/ databases/ office).  

• To have high computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.  

• To have previous experience of working with databases (e.g. Access or Raiser's Edge).  

• To be up to date with the requirements of GDPR and confident in adhering to these requirements.  

• To be up to date with Safeguarding and confident in raising any concerns.  

• To enjoy delivering excellent customer service and customer/supporter interaction.  

• To be happy to work independently and ask for support where this is needed but also like to both work with and support colleagues as part of a team working towards a common goal.  

• To have excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. Has a good grasp of grammar, spelling and of the spoken word.  

• To have strong organisational skills and performs their work to an extremely high level of accuracy and professionalism, paying close attention to detail.  

• To be able to present data and information in a way that is helpful and actionable to others.  

• To be able to manage multiple workstreams, with the ability to prioritise workloads to meet deadlines. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 7 July 2025. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact is via our website. 

Local Quality Manager - National Youth Agency
 

The National Youth Agency is looking for a new Local Quality Manager to join our Youth Work Innovation & Development Team.
 
Contract: 12 months fixed term
Hours: Full-time - 37 hours per week
Salary: £44,473 per annum
Remote: This role is homebased (within the UK) with occasional travel for staff residentials and other events.
 
What we do
 
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
 
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
 
About the Role
 
Responsibilities will include:

• Lead delivery of key Local Offer programmes, such as our successful Peer Review and Peer Network Programme, which are designed to support Local Authorities and organisations in meeting the needs of young people and in the case of Local Authorities meet their Statutory Duty (section 507B).
• Manage the delivery of traded services relating to Quality Standards and Organisational Development.
• Manage and regularly update both existing and new online resources related to Quality Standards, ensuring consistency and standardisation across all materials.
• Collaborate with the National Curriculum and Learning Manager to influence the youth work curriculum and share learning and insight from programmes
• Work collaboratively with the Youth Investment Fund Programme Manager to inform and develop Quality Standards.
• Work with Local Policy & Partnerships Manager and the NYA Knowledge Team to develop sector insights and to share learning and knowledge across NYA teams and the youth work sector.
• Collaborate with Local Authorities and partner organisations to promote awareness and encourage participation in NYA programmes and Quality Standards.
• Utilise NYA tools, including Customer Relationship Management (CRM) and Project Management systems, to generate timely and relevant performance and financial reports that support informed decision making and effective programme delivery. Experience of using project management platform (or similar) would be an advantage.
• Provide line-management and support to peers and officers as required.

 
Our ideal Local Quality Improvement Manager should have the following:

• Extensive experience working directly with young people across diverse settings, demonstrating a deep understanding of youth development and engagement.
• Demonstrated expertise managing youth work programmes and improving practice standards, including within Local Authority contexts.
• Proven experience in assessing youth work against established standards and implementing quality assurance processes for effective management, delivery, and evaluation.
• Comprehensive knowledge and experience in embedding best practices in youth voice, participation, and leadership within services and programmes.
• Strong understanding of the current challenges facing Local Authorities and youth sector organisations, and the implications for young people’s needs and service delivery.
• Ability to analyse complex organisational and Local Authority structures, reflect critically, and articulate clear recommendations for improvement and recognition of effective practice.
• Excellent organisational and leadership skills, with experience supporting and managing peers and officers in a collaborative environment.
• Strong interpersonal skills with the ability to motivate teams and work effectively with partners and stakeholders.
• Proven experience in project management, with a proactive, self-starting approach and a strong focus on solutions and outcomes.
• Resilient, flexible, and ambitious, with the ability to manage multiple priorities, work under pressure, and maintain high standards.
• Willingness and ability to work flexible hours, including evenings and weekends as required.
• High level of accuracy and attention to detail in all aspects of work.
• Confident in using modern Customer Relationship Management (CRM) systems, project management tools, and online learning platforms. Experience of using project management platform (or similar) would be an advantage.

 
Please refer to our Candidate Pack for more information on the role and the requirements.
 
Why Work for NYA?
 
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
 
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
 
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
 
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
 
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via with unlimited specialist support available to all NYA employees.
 
How to Apply:
 
Please download our applicant pack to find out more about the role and requirements.
 
To apply, please submit the following via our online application platform by 11:59pm on Friday 18th July 2025:
 
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
 
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
 
We will request data for our EEDI monitoring purposes, providing this is optional.
 
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
 
The National Youth Agency is an equal opportunities employer.
 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
 
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
 
More about us
 
Discover more about the National Youth Agency and our work on our website.
 
Youth Work changes lives.
 
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
 
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
 
REF-222460

Do you want to inspire people to play their part in God’s transforming mission in the world? The Philanthropy Lead will make an impact by finding and engaging people who understand the importance of leadership and care about mission in tough places. If you are someone who enjoys meeting new people, communicates with warmth and passion, and builds long-term trust with supporters/clients, this could be a great role for you.

Full details can be found in the Candidate Pack attached. More information about Innovista can be found on our website.

Hours: Full-time (37.5 hours/week), permanent. Applications are also welcome from candidates who wish to propose a part-time arrangement, as part of a job share.

Location: Home-based with travel for donor meetings, including occasional evenings and weekends. Requirement to attend regular team meetings in Oxford.

Salary: £35,000-£43,000 per annum FTE, depending on experience.

To apply, please follow the directions on our website.

• Closing date for applications: 11 July 2025 midday.
• Interviews will take place the week commencing 21 July. 

This role has an occupational requirement to be filled by a Christian under the provisions of the Equality Act (2010).

Innovista is committed to protecting the well-being of children and adults at risk. Our Safeguarding Policy and Whistleblowing Policy are available.

Data Officer

We are looking for a Data Officer with a keen, analytical mind who is comfortable working with large datasets to be a Data Officer within the Knowledge and Insight team.

Position: SIT53 Data Officer

Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work related meetings)

Salary: Circa £32,100 per annum (inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance to where you live)

Hours: Full-time, 35 hours per week

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 11 July 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Head of Data Services, the Data Officer will meet data needs relating to the management and delivery of supporter and engagement products. You will work alongside three other Data Officers to assess, prioritise and provide solutions including the building of data selections and journeys for direct marketing purposes and the running of supporter data imports and exports.

Experience of using CRM Dynamics, Faststats and PeopleStage and or any Donor CRM for marketing purposes will make you a person of interest to us. We will support you in learning to use any of the tools and applications used and actively encourage the development of your data and analytical skills. Communication skills play a key part in this role, because you will need to be able to talk through or present selections or solutions to stakeholders.

Key responsibilities will include:

• Delivering data selections, Building automated journeys for fundraising and engagement activity to support increased income generation and supporter retention, ensuring communications are delivered to agreed Service Level Agreements.
• Providing reports and data sets to supporter product owners, managers and delivery staff to help them maximise the impact of activities.

About You

You will have a proven record of:

• Working with large datasets for marketing purposes and provide solutions and or data in response to enquiries from colleagues and other teams.
• Using a relational customer/supporter database to import and export data to and from external suppliers; including data mapping and the design of appropriate import processes.
• Use of a marketing automation tools such as Faststats and PeopleStage.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Data Officer, Data Manager, Database Officer, Database Manager, Data Marketing Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The National Lottery Community Fund is recruiting for a Communications Manager, Northern Ireland to play a vital role in the newly restructured communications and engagement function to deliver on our strategy, It Starts With Community.  

The role is part of our ambitious transformation as we implement a significant pivot in our communications approach – building on our support for grant-making to demonstrate the powerful impact communities have in strengthening society and improving lives.

In this role, you’ll deliver integrated communications that bring our missions and the story of National Lottery funding to life. You’ll be the strategic voice behind the campaigns that highlight how communities are creating lasting social change.

You will focus on two key areas - your country, and one of the four core missions - creating powerful alignment between them and helping to showcase the impact of community-led projects across the UK.

You’ll work closely with Strategic Communications Leads and colleagues across the organisation to deliver communications plans that align with our corporate strategy and customer journey. Your work will help shape public understanding of the Fund, build trust with stakeholders, and inspire communities to engage with our funding.

We are looking for a creative and strategic communicator with a passion for storytelling. You’ll be experienced in developing integrated campaigns and working across teams to deliver high-impact communications.

 

Key responsibilities:

• Develop deep insight into at least one portfolio and mission, to enable you to implement effective communications plans for your mission and portfolio, aligned to the corporate plan, and the Fund’s customer journey, including supporting Strategic Communications Leads to build and manage matrix teams
• Provide communications support to portfolio and mission leads, including creating messaging, narrative and content, social and brand assets, working closely with colleagues in the wider team to deliver effective and impactful communications activities
• Build relationships with journalists and lead on devolved media relations activities in your country, working closely with colleagues in the media team to deliver integrated activities, monitoring media and advising on opportunities and risks. Ensure rapid response to emerging issues with processes and protocol on lines to take and spokespeople, including participating in the out of hours on call rota.
• Liaise with colleagues in funding teams to identify opportunities for storytelling, working with the content manager to bring these to life
• Liaise with internal communications colleagues to ensure external communications generate engagement within the Fund
• Project manage and deliver corporate communications assets, including the annual report and corporate strategy updates.

Interview Date: Monday 28th July - virtual

Location: Belfast, Hybrid

 

On application, please align your supporting statement to the criteria below

Essential criteria

• Track record in planning and delivering integrated communications campaigns, with experience managing matrix teams
• Excellent content and copywriting skills, used to producing assets to tight deadlines. Able to adapt tone and style for different audiences and channels
• Experience in complex institutions, involving colleagues and stakeholders up to leadership level
• A sound understanding of devolution and the impact that has on communications and public affairs requirements.
• Project management skills; confident working in a matrixed organisation with competing deadlines
• Experience of strategic communications counsel and advising senior leaders and stakeholders, particularly in times of reputational risk and crisis management

Desirable criteria

• Relevant qualification
• Experience in the voluntary, community and social enterprise sector

 

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Barnabas International is a large family of Christian ministries and charities focused on giving practical support to suffering, abandoned and persecuted Christians around the world. The ministry was founded in 1993, and since then, it has funded projects in more than 100 countries, providing hope and help to millions of our brothers and sisters in Christ. Some of our key projects include supplying food aid, medical supplies, educational and vocational training, Bibles, micro-enterprise, disaster relief, help for victims of violence, and support for pastors and church leaders. Barnabas Aid also provides advocacy for religious freedom, especially for persecuted and suffering Christians.

Barnabas is primarily a Christian ministry and a charity. Employees are expected to subscribe to the Vision, Mission, Value and Statement of Faith, and their work may be viewed as being vocational.

There is an occupational requirement for applicants to be practising Christians, who are engaged in their local church, in order to be able to carry out our roles.

 

Overview of the Philanthropy Manager role and the team

Barnabas Aid is seeking a proactive and experienced Philanthropy Manager to join our International Outreach team. This new role is integral to ensuring the growth and sustainability of our work through regular or one time organisational and personal donations. The Philanthropy Manager will develop and implement a comprehensive strategy in support of this, targeting potential supporters who wish to leave a lasting impact through Barnabas’ work. The role will involve cultivating relationships with current and prospective organisational and private UK based and international supporters, overseeing communications and marketing strategies, and ensuring that Barnabas Aid’s fund raising programme is promoted effectively across all channels.

As part of a dynamic fundraising team, the Philanthropy Manager will work closely with the Head of Campaigns, the Living Streams Officer, and the Head of Communications. The role will also involve engagement with donors, ensuring that Barnabas Aid is at the forefront of supporters' minds when it comes to making donations or leaving a legacy for future generations of Christians in need.

Main duties and responsibilities

 

• Fund Raising Strategy:
  •  Develop and implement a comprehensive donation, legacy marketing and stewardship strategy, with the aim of increasing the number of organisational, regular and one-off individual donations in addition to legacy gifts to Barnabas Aid.
  • Adherence to the Code of Fundraising Practice within this strategy.
• Fund Raising Marketing:
  • Create and execute marketing campaigns that inspire organisations and supporters to consider making one off or regular donations to Barnabas Aid. This will include writing promotional materials, organising events, and developing digital campaigns to raise awareness of the variety of ways of making donations and legacy giving.
• Donor Stewardship:
  • Cultivate relationships with existing and prospective donors, ensuring they feel valued and appreciated.
  • Provide regular updates and tailored communications to supporters to ensure long-term engagement and support.
• Engagement & Retention:
  • Work to retain donors by developing a robust stewardship programme that encourages ongoing involvement and loyalty.
• Collaboration:
  • Work closely with the Head of Campaigns and the communications team to ensure that the fund raising programme is integrated into wider campaigns and communications strategies.
• Reporting & Tracking:
  • Maintain accurate records of gifts and supporters, ensuring compliance with all relevant laws and regulations eg The Fundraising Regulator’s Code of Practice, charity law etc.
  • Report on campaign outcomes, analysing data to identify trends and optimise future strategies.
• Promote Donor Giving:
  • Represent Barnabas Aid at events, meetings, and speaking opportunities to promote the many different ways to donate and build awareness within all supporter communities.
• Target Achievement:
  • Set and achieve specific targets for the acquisition of new gifts and be a key player in meeting the overall goals for Barnabas Aid.

• Collaboration with Regional Offices:
  • Work with the National Directors of our Regional Offices worldwide to promote donor giving in different geographical areas and ensure strategies are relevant to regional contexts.
• Training & Development:
  • Provide training and resources to staff and volunteers to ensure the fund raising message is communicated consistently across the organisation.

Other duties

The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to

day activities. Employees are expected to work collaboratively to support the overall work of Barnabas Aid.

Knowledge , Skills and Experience

Essential

• Fundraising Expertise:
  • Proven experience in developing and implementing successful fundraising strategies, ideally within a (faith-based)charity or not-for-profit environment.
• Campaign Management:
  • Strong background in developing, planning, executing, and measuring marketing campaigns across multiple platforms, including print, digital, and face-to-face engagement.
  • Demonstrable success in increasing donations

o Experience in major donor relations, or planned and unplanned giving campaigns.

• Relationship Building:
  • Excellent interpersonal skills with experience in building long-term relationships with high-value and individual donors, including legacy supporters.
• Data Management:
  • Strong organisational and data management skills, with experience using CRM systems to track supporters, donors and gifts.
• Strategic Thinking:
  • Ability to think strategically, develop long-term plans for on going income, and adjust tactics as needed to meet targets.

• Communications Skills:
  • Exceptional written and verbal communication skills, including the ability to write compelling appeals and impact stories.

o Sound judgement and problem-solving skills

• Knowledge of Legal and Regulatory Issues:
  • Understanding of the legal and regulatory requirements related to all donations including legacy giving  -  working with wills, estates and legal professionals, whilst ensuring compliance at all stages of the process.

· Christian Faith:

o A personal commitment to the Christian faith is essential, as this is an occupational requirement.

Desirable

• A degree in a relevant field (such as Marketing, Fundraising, or Communications) or equivalent experience.

 

Person specification

· Personal resilience and adaptability

· Discretion and sensitivity with understanding of issues of confidentiality

· A flexible approach to work, with a cooperative and collaborative attitude, ensuring excellent standards of service are maintained at all times

 

From time to time, additional training, including safeguarding training, may be required.

The offer of employment will subject to the appropriate pre-employment checks such as references, qualifications, DBS criminal records, and eligibility to work in the UK.

Barnabas Aid provides our staff with a welcoming and inclusive workplace that enables everyone to develop and to do their best work collectively and individually. Join us and you will find a friendly and vibrant workplace with a positive outlook on the future.

 

Other Information

This role requires the post-holder to be based in the Swindon office full-time. Occasional national and international travel may be required for meetings, events, and field visits to see the charity’s work first-hand.

Trusts and Philanthropy Fundraiser

Salary: £34,835 - £38,706 per annum (DOE) + benefits 

Hours: 37.5 hours per week + Hybrid working 

Type: Permanent, full-time

Location: Cheadle Hulme, SK8 6RQ

Closing date: Monday 14th July

Are you an experienced Fundraiser looking for a new and exciting opportunity? Here at Seashell, we are looking for a talented individual who is passionate about making a difference to the lives of others…

About Seashell Trust

Originally founded in 1823, Seashell Trust is a nationally recognised and registered charity based in Cheadle Hulme, Stockport. The Trust comprises of the Royal School Manchester, the Royal College Manchester, bespoke Residential Care Homes, Outreach Health and Family Services that support over 8,000 people a year. We provide expert education and residential care for children and young adults with multiple complex disabilities including, profound learning difficulties,

multi-sensory impairments, mobility issues and neurological disorders like severe autism. Our fantastic services are based all on one-site, which deepens our sense of community for our children and young adults and the Seashell team.

We are currently in the midst of the largest fundraising appeal in our 200-year history which will see our campus become the national centre of excellence for the education and residential care of children and young adults with the most complex disabilities.

In 2015 we raised £10 million to build our residential care facility Sir Norman Stoller Way and in 2023, opened The Moulding Foundation building, a £25 million home for Royal School Manchester. We are now turning to the next phase of the campus development, to build a new £30 million home for our Royal College Manchester. The Ged Mason building is due to open in early 2026.

About the role

Your role will contribute to Seashell’s ambitious plans to grow income over the next five years, so that we can deliver the very best education and care for our children and young adults.

Key Responsibilities

• Raise income in line with agreed personal and team fundraising targets
• Develop and prepare bespoke funding applications for capital, restricted and unrestricted projects
• Maintain and develop existing relationships with small and medium-sized trusts and foundations and support  prospecting to grow the portfolio.
• Record financial and other data relating to trusts, foundations and major donors on our CRM, in line with GDPR guidelines.
• Maintain accurate income records and ensure donations are acknowledged in a timely and appropriate way.
• Share project information, budgets and statistics gathered for appeals with the wider fundraising team.
• Ensure student information in funding appeals is appropriate and consented for use.
• Work with the fundraising team to support tours of the campus and host supporters at Seashell fundraising events on occasional evenings and weekends.

What you will need for the role: 

• Previous experience in a fundraising role for a charitable organisation.
• Demonstratable track record of income generation through trust and foundation fundraising.
• Knowledge of technology and IT Systems, including Microsoft Office and CRMs.
• Experience of financial management including developing income spreadsheets and raising invoices.
• Excellent communication and relationship development skills.
• Enthusiasm and commitment to giving the children and young adults at Seashell the best opportunities.

What we can offer you:

Our detailed 2-week induction program ensures that all Seashell employees gain the essential knowledge to work within our amazing setting. With our commitment to ongoing training and development through appraisals and supervisions we encourage career progression and development throughout the business.

Other benefits include:

• Use of our on-site gym, fitness classes, and state of the art swimming pool
• Employee discounts
• Cycle to work scheme
• Free on-site parking
• Employee recognition and reward Summer and Winter events.
• Paid Enhanced DBS

If you have any questions about the role or would like to speak to a member of our Recruitment team before submitting your application, please get in touch! 

Thanks to internal promotions, we are recruiting for two new officers to join our Philanthropy & Partnerships team. You'll be joining an experienced team, with an established group of mid -level and major donors, at the start of our new five-year strategy.

We’re looking for a strategic and motivated fundraiser to join our team as Philanthropy Officer, helping to grow income across trusts and foundations, major donors, and mid-level giving.

In this rewarding and varied role, you’ll use your excellent communication skills to create compelling proposals, develop engaging supporter journeys that bring donors closer to the cause and build meaningful supporter relationships that help bring moments of joy, comfort and hope to people across our ten hospitals.

You’ll be part of our friendly and ambitious Philanthropy & Partnerships team and will work closely with colleagues in corporate partnerships, with the opportunity to develop your understanding and skills across our high value giving streams. Whether you are organising a hospital tour, writing an appeal, or working with our grants team and University Hospitals Bristol and Weston NHS Foundation Trust colleagues to develop a new project proposal, you’ll play a key role in identifying and developing opportunities that match our donors' passions with the hospital’s priorities.

This is an exciting time to join Bristol & Weston Hospitals Charity. As a multi award-winning charity, including Bristol Life’s Charity of the Year 2024, our impact and investment is going from strength to strength - creating huge potential for growth in this area of giving.

This is a great opportunity for someone with experience in fundraising, communications or relationship management, and strong writing skills. You might already be working in a philanthropy team or be looking to build on experience gained in another similar role. Most importantly, we’re looking for someone who’s proactive, curious and passionate about the NHS.

Working for a charity is great. Working for Bristol & Weston Hospitals Charity is greater! 

Please send your CV and a covering letter outlining how you meet the job description and why you would love to join the BWHC team. 

We are a Disability Confident employer. 

Deadline for applications: Sunday 13th July, 11:59pm 

Interviews planned for: Week beginning Monday 21st July (day tbc)

Benefits: 

27 days annual holiday entitlement (pro-rata), plus bank holidays, an additional day off on your birthday and a bonus wellbeing day. 

Hybrid working, with a great central Bristol location for office days. 

Flexible working opportunities, with part time hours considered for the right candidate. 

Employer pension contributions up to 8% matched. 

Life insurance cover. 

Blue Light card, with discounts across categories such as holidays, cars, days out, fashion, gifts, insurance, phones, and many more. 

Excellent work culture and environment. 

Access to an Employee Assistance Programme. 

Social events with the whole team. 

We’re looking for a Marketing Manager (Fixed Term) to join our team

Salary: Circa £40,000

Base: Central Edinburgh/hybrid

Hours: Full time and fixed term for 12 months.  35 hours a week over core working hours of 10am – 3pm, Monday to Friday, with a one-hour lunch break. The office is open 8am – 7pm daily and our hybrid working policy requires all full-time employees to work at least two days a week in the Edinburgh office. 

Benefits: 10% employer pension contribution; private medical insurance; employee assistance programme and counselling service; enhanced maternity/paternity/adoption pay; enhanced sick pay; 31 days’ paid holiday/year plus four paid winter public holidays; 2-weeks fully remote working/year; three paid carer days/year; death in service benefit; cycle to work and travel season ticket schemes.

To support the Team’s work-life balance, we work a nine-day fortnight where the charity is closed every second Friday.  

About the role and what we’re looking for

What will you be doing?

· Championing the needs of supporters, who are known as Curestarters. You’ll take time to understand their needs and commission new market research to unlock new insights.  

· Leading campaigns to drive Brand awareness and grow income. You’ll manage a calendar of marketing activity to engage and inspire Curestarters.

· Overseeing our media mix. You’ll lead on media planning for the charity and spend time keeping your advertising knowledge up to date.  

· Learning and testing. You’ll lead on reporting for your campaigns and collaborate with colleagues or agency partners to ensure we have the insight to develop new tests to help us improve.

· Managing our partners. You’ll be the lead manager with our advertising partner, with the opportunity to work with our creative, market research, and digital development partners.

· Demonstrating our values. As a Curestarter, you’ll demonstrate our values every day - curious, united, real, entrepreneurial and spirited – as you help bring about our vision that no life is cut short by cancer.

What are we looking for?

· As a customer-centric marketer, you’re comfortable using segmentation, market research, and campaign insights to inform your decision-making.

· You’ve got a breadth of knowledge through using multiple channels, with a strong experience in digital, specifically search pay per click, digital display, and paid social.

· You’re a collaborative person who works respectfully in a diverse team of experts to deliver work that makes an impact.

· As a detailed planner and organiser, you thrive on deadlines and feel confident prioritising your time across multiple, concurrent projects.

The National Lottery Community Fund is recruiting for a Communications Manager to play a vital role in the newly restructured communications and engagement function to deliver on our strategy, It Starts With Community. 

The role is part of our ambitious transformation as we implement a significant pivot in our communications approach – building on our support for grant-making to demonstrate the powerful impact communities have in strengthening society and improving lives.

In this role, you’ll deliver integrated communications that bring our missions and the story of National Lottery funding to life. You’ll be the strategic voice behind the campaigns that highlight how communities are creating lasting social change.

You will focus on two key areas - your country, Scotland, and one of the four core missions - creating powerful alignment between them and helping to showcase the impact of community-led projects across the UK.

You’ll work closely with Strategic Communications Leads and other colleagues across the organisation to deliver communications plans that align with our corporate strategy and customer journey. Your work will help shape public understanding of the Fund, build trust with stakeholders, and inspire communities to engage with our funding.

We are looking for a creative and strategic communicator with a passion for storytelling. You’ll be experienced in developing integrated campaigns and working across teams to deliver high-impact communications.

 

Key responsibilities:

• Develop deep insight into at least one portfolio and mission, to enable you to implement effective communications plans for your mission and portfolio, aligned to the corporate plan, and the Fund’s customer journey, including supporting the Strategic Communications Lead to build and manage matrix teams.
• Provide communications support to portfolio and mission leads, including creating messaging, narrative and content, social and brand assets, working closely with colleagues in the wider team to deliver effective and impactful communications activities.
• Build relationships with journalists and lead on devolved media relations activities in your country, working closely with colleagues in the media team to deliver integrated activities, monitoring media and advising on opportunities and risks. Ensure rapid response to emerging issues with processes and protocol on lines to take and spokespeople, including participating in the out of hours on call rota.
• Liaise with colleagues in funding teams to identify opportunities for storytelling, working with the content manager to bring these to life
• Liaise with internal communications colleagues to ensure external communications generate engagement within the Fund
• Project manage and deliver corporate communications assets, including the annual report and corporate strategy updates.

 

Interview Date: Wednesday 6th or Thursday 7th August - virtual

Location: Scotland, Hybrid

Our teams are based across the UK, so there will be occasional travel to attend meetings and spend time with Fund colleagues.

On application, please align your supporting statement to the criteria below

 

Essential criteria

• Track record in planning and delivering integrated communications campaigns, with experience managing matrix teams
• Excellent content and copywriting skills, used to producing assets to tight deadlines. Able to adapt tone and style for different audiences and channels
• Experience in complex institutions, involving colleagues and stakeholders up to leadership level
• A sound understanding of devolution and the impact that has on communications and public affairs requirements.
• Project management skills; confident working in a matrixed organisation with competing deadlines
• Experience of strategic communications counsel and advising senior leaders and stakeholders, particularly in times of reputational risk and crisis management

 

Desirable criteria

• Relevant qualification
• Experience in the voluntary, community and social enterprise sector

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

Are you interested in being part of a team making a tangible difference in Norfolk? Can you harness technology, data, and communication strategies to amplify community impact? Do you have experience in CRM, data analytics, and systems optimisation? If so, you might just have found your dream job.

This new role is pivotal to Norfolk Community Foundation’s desire to harness technology, data, and communication strategies to amplify community impact.

About the role

The Head of Digital Transformation and data strategy reports to the Director of Finance and Operations and is part of the Senior Management Team working closely with the Chief Executive.

Key responsibilities will include:

• Modernising systems and workflows to enhance organisational efficiency and resilience.
• Leveraging data insights to inform strategic decisions.
• Strengthening digital communications for stakeholder engagement.
• Driving responsible innovation, including AI and automation, to improve efficiency and impact.

About you

We are looking for someone with a strong track record in strategic leadership and digital transformation, who can confidently set a vision and drive innovation across an organisation. You will be experienced in managing CRM systems (particularly Salesforce), data analytics, and optimising systems to improve performance and efficiency.

You will have excellent analytical and problem-solving skills, with the ability to translate complex data into meaningful insights and actions. A deep understanding of cybersecurity, GDPR, data governance, and risk management is essential, as is a forward-thinking approach to emerging technologies, including AI and automation. This is a fast-paced role that requires initiative, adaptability, and a passion for continuous improvement.

What can we offer you?

We have a range of benefits that we offer our staff, including:

• 25 days holiday (pro rata) plus bank holidays.
• Up to 3 ‘Development Days’ a year to pursue passions, volunteering or learn new skills.
• Flexible working options available.
• A health and wellbeing plan, providing money back on optical, dental, physiotherapy and more, access to advice and support, and discounts and rewards from hundreds of leading retailers, restaurants and destinations.
• Pension scheme.
• Death in service cover.
• Training and development opportunities.
• Visits to see the impact of the difference the Foundation is helping to make happen.

Who are the Norfolk Community Foundation?

We are a local charity with a clear vision of strengthening communities from the bottom up to make Norfolk a vibrant and fairer place to live. Working in partnership with local charities and community groups by providing them with funding, leadership and guidance, we help to inspire local people and those with an interest in Norfolk to give funds, time and resources to support their communities.

Are you a highly organised and proactive administrator with a passion for people and purpose? We're looking for a friendly and detail-oriented Team Administrator to join the team at a national educational charity. This is a London based hybrid role for a minimum of 2-months!

You'll play a key role in delivering a positive experience for supporters, volunteers, and members—whether answering queries, updating the CRM (Salesforce), coordinating volunteer logistics, or supporting flagship events. This is a varied and rewarding role that touches many areas of the organisation, so a flexible approach and a can-do attitude are essential.

What you’ll do:

• Be the first point of contact for supporter and volunteer queries

• Coordinate volunteer onboarding and help deliver training

• Keep our CRM records accurate and up to date

• Support membership renewals and process payments

• Assist with reporting and supporter data

• Help deliver events and provide admin support across teams

What we’re looking for:

• Great customer service skills and a professional, warm approach

• Confident using CRM systems (ideally Salesforce)

• Strong organisational and IT skills (especially Excel)

• A team player who can also work independently

• Experience supporting events or working with volunteers is a bonus

If you have the above skill sand experience and are available for a start date of mid July, please apply online today, I would love to have a conversation with you!

Join The London Library – Marketing Executive (Freelance Casual)

• Duration: 12-months (July 2025 – June 2026)

· Hours:  Anticipated 2 days/week in 2025/26 and 1 day/week in 2026/27.                                                                                               Working patterns to be mutually agreed upon appointment 

• Status: PAYE or Contract
• Salary band:  £120/per day worked
• Location: St James’s Square, London SW1 or Remote
• Reports to: Head of Marketing and Communications
• Closing date:  Sunday 13 July 2025 @ midnight

· Interviews: w/c 14 July 2025

About The London Library

The London Library is one of the UK’s greatest literary institutions, providing a centre of creativity, inspiration and ideas for over 180 years. Well-known members and frequent borrowers have included Charles Dickens, Charles Darwin, Bram Stoker, Virginia Woolf, EM Forster, Daphne du Maurier, TS Eliot, Muriel Spark, Angela Carter, AS Byatt, and Ian Fleming. 13 winners of the Nobel Prize for Literature have been members. Current writers in membership include Sir Kazuo Ishiguro, Sir Tom Stoppard, Raymond Antrobus, Sir Simon Schama, Jessie Burton and Sarah Waters. Nearly all of its collection of around one million books can be borrowed with around 5,000 new books being added each year. It also offers a vast eLibrary and invaluable postal loans service. The Library is a membership library and charity, and is championed by its President, Helena Bonham Carter CBE.

About the role

We have an exciting, fixed term opportunity for a Marketing Executive (Freelance or Casual) to provide backfill support to the Marketing and Communications team during delivery of another project, which will contribute to membership growth and revenue for the Library. In this pivotal role you will:

· support the Library’s marketing and communications team

· increase awareness of the Library and grow membership

· implement the Library’s digital communications strategy, creating content and growing and engaging audiences

About you  

You are an experienced and self-motivated professional with: 

· Social media management experience, including growing and engaging audiences, and preferably from an arts/cultural or charity organisation

· Knowledge and experience of digital communications and content creation across a variety of channels including copy, visuals, and video, and analysing its performance

· Experience of digital marketing techniques and software including email software, CRM, and Google Analytics

· Experience of growing membership, visitors, or income

· High-level interpersonal and communication skills, with the ability to engage effectively with a variety of people

· Highly organised with a creative flair, and attention to detail

Personal attributes include:

• Being pleasant, approachable, and helpful, even under pressure.
• A flexible attitude and adaptable to change

· Self-motivated and dedicated, with a willingness to collaborate as needed.

Why Join Us?

We are a friendly, hardworking team and a welcoming workplace that supports flexible working. We aim to be as inclusive and equitable as possible and can discuss specific adjustments and access needs to help make this role fit for you.

If you are excited by the opportunity to use your communication skills to tell the world about The London Library, we would love to hear from you. To apply please visit our website via the link and complete the online application form.

Please note:

We can only consider candidates with the right to work in the UK.

We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

Job Title: Individual Giving Officer

Team: Fundraising

Location: Hybrid (split between home-working and London)

*This role sits within a pay grade with a pay range of £26,887 to £42,371. The salary on appointment will be set at the lower end of the pay range, to a maximum of £34,629 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of the role

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

You will join a small, high-performing team responsible for generating £5 million per year from individual giving, legacies, grants and corporate partners, all to deliver the Ramblers ambition for a future where everyone can enjoy the benefits of walking in nature.

Working closely with the Product & Innovation Manager, you will play a key role in delivering the fundraising strategy, leading on the delivery of our individual giving and legacy marketing campaigns across a range of channels. You will create high-quality, compelling campaign materials and ensure an excellent donor experience.

Key Responsibilities:

Income generation

• Play a key role in the implementation and delivery of the individual giving and legacy marketing strategy
• Support the growth of individual giving income in line with annual targets
• Develop and deliver regular cash and legacy marketing appeals to a high level, including:
  • Developing propositions and cases for support
  • Create compelling direct marketing materials, including writing persuasive copy and developing strong creative content
  • Project management to ensure delivery on schedule and within budget
  • Managing relationships with agencies and suppliers including design and print
• Manage a portfolio of affiliate fundraising campaigns

Donor stewardship

• Ensure the Customer Relationship Management (CRM) system is used effectively to facilitate accurate supporter stewardship and reporting
• Effectively manage communications with supporters, including ensuring that donations are thanked appropriately, managing fundraising inboxes, and responding to queries
• Working with the Production & Innovation Manager, identify a pipeline of potential mid- and high-value donors for stewardship and conversion

Data and reporting

• Produce campaign and programme level reporting and analysis
• Work closely with the data team to ensure selections are accurate, timely and relevant to our various audiences, and use income data to make recommendations for future campaigns
• Maintain accurate, up to date and compliant records of individual giving campaigns and appeals
• Provide regular financial reports and reforecasts to the Product & Innovation Manager and Head of Fundraising

Relationships

• Build strong working relationships with staff within various functions of the Ramblers
• Work with other members of the Fundraising, Communications and Supporter Care teams to ensure that all supporter communications are part of an integrated supporter journey

The Person

Knowledge, Skills and Experience

Essential:

• Experience working within a target-driven fundraising or direct marketing team, ideally within an individual giving context
• Experience of managing fundraising or marketing projects across a range of channels, such as direct mail, social media and email
• Experience of data-driven marketing campaigns, including segmentation and campaign analysis to meet objectives
• Excellent communication skills, with the ability to tailor communications to a wide range of audiences
• Excellent creative skills, including the ability to write compelling, accurate and persuasive copy across a range of channels
• Competent in the use of IT tools including Word, Excel and PowerPoint
• Experience of working with CRM systems

Desirable:

• Experience of working with the Salesforce CRM
• Experience of legacy marketing, or an understanding of charity legacy giving
• Experience of using digital marketing tools including Mailchimp and social media advertising platforms
• Familiarity with relevant legislation and guidance, including UK data protection law and the Code of Fundraising Practice

Personal Attributes

• A team player, able to develop collaborative, strong and effective working relationships
• A positive and professional attitude
• Excellent attention to detail
• Proactive and self-motivated with the ability to work independently
• Adaptable and flexible in a fast-paced, target-driven environment
• Strong sense of responsibility and accountability
• Committed to the principles of inclusions and enabling everyone to feel welcome in the outdoors

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.