Customer Service Administrator Jobs in Edinburgh
About the team:
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
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creating 90 new sustainable peer support groups in areas of most need over 21 months;
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sustaining and developing the current 145 existing groups; and
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providing support and help to build a sustainable and welcoming community for all peer support groups across England.
This role will coordinate the ‘hub’ resources and content with a focus on supporting sustainability and building resilience of peer support groups and their leaders. Specifically, this role will manage an ‘online hub’ for support group leaders and provide an excellent ‘customer experience’ for all support group leaders. You will support the hub innovation.
Together with the Peer Support Hub Lead you’ll take a human centred approach to working with group leaders to develop a central hub of accessible and useful resources and activities (for in person and online). You’ll build good relationships with support group leaders, building in their insight to develop resources and activities that will support them in their role.
You’ll help kinship carers to sustain their groups, working with colleagues across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), ensuring a joined-up user experience.
About the role:
The role of the Peer Hub Coordinator will provide operational delivery of the Peer Support Hub. With excellent marketing, communication and digital skills this role will work with the Peer Support Hub Lead to develop an ‘in person’ and online peer support community.
In this context, your role supports the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well. This will be building on and innovating the current Support Group Network.
Your role will support group leaders to feel connected and supported, learn from each other and build a powerful and resilient peer community.
The type of person we're looking for:
Super organised, you are someone who uses their initiative, anticipates challenges and proactively provides seamless solutions.
You’ll be comfortable with using digital technology and tools to build communities and develop resources. You’ll be curious about digital community tools, and you’ll want to work closely with our digital and content team to develop an amazing online experience.
You’ll also be a people person – understanding how building ‘in person’ relationships is key to unlocking community power for kinship carers.
You’ll be the right-hand person to the Peer Support Hub Lead making sure we deliver a really brilliant experience.
Key responsibilities include:
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Operational delivery, innovation and management of a dedicated online and in-person peer support ‘hub’.
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Building direct and positive relationships with support group leaders.
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Roll out mechanisms and tools to support groups to remain sustainable including but not limited to; informal buddy matches, online hub for support group leaders, monthly e-news, monthly speakers, themed specialist training (like setting up a safe Facebook group / promoting your group) and celebration events.
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Facilitation of regional network meetings.
Essential requirements include:
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Experience of developing jargon-free content for different audiences and channels.
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Experience of providing project support, delivering plans on time and evaluating outcomes.
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Experience of stakeholder communications and building relationships with stakeholders (e.g. beneficiaries and partners).
Key Dates:
- Deadline - 12pm on Tuesday 11 June 2024
- Interviews - Wednesday 19 June 2024
How to apply:
We will ask you for your CV and to respond to the following four questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.
Questions for application (along with CV):
- Why you want to work at Kinship in this role, and how do your values align to the Kinship ones? Please include a bit about your experience in this section related to the job description.
- In this role, you’ll be part of the operational delivery, innovation and management of a dedicated online and in-person peer support ‘hub’. Give one example from your past experience, of where you’ve been part of delivering a similar service. What was your role and what did you achieve?
- You’ll be responsible for managing a content plan for the ‘hub’. How would you approach this and what tools might you use?
- We’re looking for someone who is really organised, shows good initiative and can ensure user experience and co-production are embedded in the design and development of the hub. Can you share one relevant example from your past experience which demonstrates your project management and participation approach?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
About this role:
Reporting to the Finance Manager, this role plays an important part in supporting our Finance Team in delivery of SIB’s new strategy and focus.
Key responsibilities
- To ensure all bank mandate updates and KYC requests are dealt with efficiently and records accurately maintained.
- To be responsible for ensuring that, by month end, all bank reconciliations are completed for all entities, required for Management accountants to run loan and grant reports.
- To reconcile and post interest for non-feed bank accounts when statements are received.
- To prepare the monthly Cash Analysis Report.
- To monitor credit control.
- To process monthly direct debit collections.
- To ensure the filing and archiving is up to date.
- To assist the Governance Team with minute taking at Committee meetings as and when required.
- To enter invoices into Receipt Bank/Xero, checking that coding and budget data is correct.
- To monitor and maintain shared finance mailboxes.
- To manage the electronic approval system – ApprovalMax. Matching Invoices to purchase orders and ensuring invoices are uploaded with correct authorisations.
- To handle any payment issues raised by internal/external team members for timely resolution.
- To prepare for and make weekly payments to SIB grantees, investees, employees and suppliers following laid down procedures.
- To set up payment templates for new payees within SIB’s agreed controls for suppliers, grantees, investees and team members. To support the Project Accountant and Head of Governance in maintaining and reviewing the supplier register to be complaint with ISO.
- To upload/import payments for approval when grants and loan disbursement requests are required.
- To be responsible for credit card and Pleo card book keeping and reconciliations.
- To generate sales invoices.
- To enter invoices into Receipt Bank/Xero, checking that coding and budget data is correct.
- To match Invoices to purchase orders and ensuring invoices are uploaded with correct authorisations.
- To be the bank administrator for all accounts in relation to systems admin.
- To work within the organisation's values, principles and processes to achieve operational excellence.
- To adopt our continuous improvement and learning ethos.
- To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
- To support and contribute to the implementation and delivery of SIB’s strategy.
- In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.
Core competencies
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Understanding of Governance or minute taking.
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Excellent communication skills and customer service.
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Team player with the ability to work independently.
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Understanding and experience of Xero accounting software.
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Excellent IT skills, including Excel.
We believe in the power of the social economy to build a more equal society.
The client requests no contact from agencies or media sales.
About the team
We have been successfully running the first ever national Peer Support Service for kinship carers in England for over two years since January 2022. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
- creating 90 new sustainable peer support groups in areas of most need over 21 months;
- sustaining and developing the current 145 existing groups, and;
- providing support and help to build a sustainable and welcoming community for all peer support groups across England.
About the role
The type of person we’re looking for:
This is a new a role and a new structure for the team. You will need to be a strong, boundaried manager and leader. You will understand the power of building relationship-focussed peer support groups and the importance of in person local community engagement and outreach.
The team you lead will focus on community outreach and relationship building to develop new groups and new support group leaders through to independence. By independence, we mean that the groups will function successfully without a staff member present.
We want groups to feel a sense of community and belonging through all support and services we offer at Kinship, so your team will be the local contact. They are expected to be out and about in communities.
Your team will need to build resilience through in person outreach, support, training and connection to ensure groups are able to function independently before moving to new ‘hub’ team who will provide centralised support and community building.
Your team will also reach out to existing groups (providing a face of the service and a relationship with it), ensuring they have the resources they need and support to sustain their group and then transition to the ‘hub’ team. This will include in person visits.
Purpose of the role:
The role of Programme Lead is to oversee and take accountability for the development and creation of new sustainable kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model. In this context, your team is the ‘spoke’ of the service, delivering local outreach, online groups (where appropriate) and relationship building with kinship carers.
Managing a national team of seven staff (two direct line reports), you will provide firm leadership, ensuring targets and funder SLAs are met consistently and the service is delivered to a high quality. You will provide monthly reports, ensuring delivery is on track and most importantly that kinship carers have an excellent and positive experience.
Key responsibilities include:
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Deliver sustainable peer support groups for kinship carers.
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Ensure policies and systems to deliver new groups and move others to sustainability, are followed and updated with user needs at the heart.
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Champion and innovate the peer support service blueprint.
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Oversee day-to-day operations for service delivery and meet KPIs and SLAs.
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Line manage and supervise two Senior Peer Support Officers.
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As a deputy safeguarding lead at Kinship, you will work closely with other colleagues to identify areas of training for the organisation and identify improvements in delivery or processes.
Essential requirements include:
- Substantial experience in delivering a high-profile national service or programme. This includes overseeing delivery, operational planning, monitoring, budgeting, managing delivery and meeting KPIs.
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Significant experience of leading the development and delivery of peer support and community development services.
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Significant experience of managing volunteer recruitment and retention.
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Significant experience of change management and driving high performance.
Key Dates:
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Deadline: 9am on Monday 10 June 2024
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Interviews: Monday 17 June 2024 (online)
How to apply:
We will ask you for your CV and to respond to five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until all the questions have been reviewed and the CV has been reviewed separately. They will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.
Questions for application (along with CV):
- Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.
- This role will oversee a delivery team, who will need to be out in the community setting up and developing sustainable peer support groups lead by kinship carers, across England. Please give one example of how you have previously approached regional and local community outreach across a team. How did you ensure this approach was effective, efficient and strategic?
- This service is a high-profile contract, funded by the Department for Education. Targets and SLAs need to be met while providing impact for kinship carers. Your team targets will be about developing sustainable peer support groups (lead by kinship carers). Please give a previous example of how you’ve delivered and met targets with high quality outputs. Please where possible relate to this job role.
- You’ll be leading a team who has been through a restructure, with new staff starting, and a new hub and spoke model to embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
- In this role you will be a deputy safeguarding lead at Kinship. Give one example of a safeguarding situation that required your response in a previous role. Explain what your rationale and thought process was. How did you hold appropriate boundaries and progress actions to effectively safeguard vulnerable children and adults?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
About the team
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
- creating 90 new sustainable peer support groups in areas of most need over 21 months;
- sustaining and developing the current 145 existing groups; and
- providing support and help to build a sustainable and welcoming community for all peer support groups across England.
This role will mobilise, develop and innovate our existing offer into a new Peer Support Hub with the focus on supporting sustainability and building resilience of peer support groups and their leaders. You will support and build our Kinship peer support community.
You’ll work with group leaders to develop a central hub of accessible and useful resources to help them to sustain their groups, working with colleagues right across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), building a joined-up user experience.
About the role
The role of the Peer Support Hub Lead is to oversee and take accountability for sustaining kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model.
In this context, your team is the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well.
Your national team of three will make sure groups feel connected and supported, learn from each other and build a powerful and resilient peer community.
The type of person we’re looking for:
Dynamic and people-centred, this role is about developing a supportive community of peer support groups nationally. You’ll understand the power of relationships and be an excellent communicator. You’ll understand how communities hold their own power and your team will help unlock that. Innovation is key to the success of the Hub and you’ll ensure you’re using best practice and learning to develop it.
An excellent communicator, you’ll develop external partnerships to support group sustainability. You’ll ensure through the National Peer Support Connector role that peer communities are connected and engaging with the new National Kinship Care Ambassador.
You’ll be comfortable with using digital technology and tools to build communities and develop resources.
Key responsibilities include:
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Ongoing innovation of the Hub service, embedding best practice, digital innovation and learning to develop a thriving peer community.
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Develop, deliver and take accountability including strategic oversight for an annual operational plan for the peer support hub.
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Work with Head of Marketing to develop an integrated promotional plan.
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Work with Head of Network Development to coordinate national partnerships.
Essential requirements include:
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Experience in delivering a high-profile national service or programme. This includes overseeing delivery, operational planning, monitoring, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.
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Experience of effective budget management.
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Experience working in a role focused on one or more of the following areas; communications (including digital communications) or marketing.
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Significant experience of developing and delivering successful community engagement strategies.
Key Dates:
Deadline: 12pm on Friday 7 June 2024
Interviews: Thursday 13 June 2024 (online)
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question.
Questions for application (along with CV):
- Why you want to work at Kinship in this role, and how do your values align to the Kinship ones? Please include a bit about your experience in this section.
- Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was. Please relate to this job role where possible.
- You’ll be leading the new ‘hub’ team within the Peer Support Service, developing and innovating our model for support group leaders (who are also kinship carers). You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
- Please give one example of where you have previously built or innovated a powerful and resilient peer community including in person and digital delivery. What was key to your success?
- We’re building a thriving community of kinship carers across our peer support service. Looking at the job description and job pack, what would be your ambition for our national peer support hub?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Urban Saints are looking for a Resources Coordinator to join the team as maternity cover. This is a key role that will oversee Urban Saints' online digital resources platform (Energize). The platform has a growing customer base, and with increasing opportunities to equip youth workers in reaching young people who are not stuck into church, this role is an essential one to ensure our subscribers are well-resourced to reach the young people they encounter.
A successful candidate will be able to use their writing & editing skills to curate and improve digital content on our Energize platform, as well as being able to use their excellent customer-service skills to ensure that our subscribers' needs are met.
When joining Urban Saints, you’ll enjoy benefits including:
- 25 days holiday (pro-rata) plus eight days bank holidays (pro-rata).
- Pension scheme: we contribute 6% to the Urban Saints pension scheme.
- Life assurance: you will receive life assurance cover to the value of four times your annual pensionable salary.
- Homeworking allowance.
- Eight Volunteering days (pro-rata): you will have an opportunity to volunteer for one of our events or a similar charity of choice.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation. The main purpose of this role is to lead and develop the Supporter Relations Team to deliver excellent customer service to our supporters from the beginning of their journey with Blood Cancer UK. Our processes need to be as efficient and effective as possible to get the best from our supporters.
This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The post holder will take responsibility to help build lasting relationships with our supporters through written and verbal communication and ensure efficient administration of donations and maintaining accurate data on our CRM system. They will also maintain positive working relationships with all internal and external stakeholders, and contribute to continuous improvement both within the team and the wider organisation.
Interviews expected to take place on Monday 3rd June.
The client requests no contact from agencies or media sales.
Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.
Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.
Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.
Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first.
Kinship have been awarded funding from the Department for Education to deliver the first ever national training programme to support kinship carers in their caring role. We are at the start of that journey.
About the role:
Kinship are seeking to recruit experienced event co-ordinators with a whole range of skills and great energy to join our brand-new training team. They will be responsible for delivering this first ever programme of its type supporting kinship carers across England in their caring role.
As a pivotal part of the team, you’ll be supporting delivery of high-quality in-person and online training events across England. You’ll be the first point of contact for the team and be experienced and responsive in dealing with enquiries. You’ll be used to working with suppliers and have proven experience of planning, co-ordinating and supporting the delivery of large events. You’ll bring significant working experience of using Microsoft tools, and other platforms and technology including Zoom. You’ll have a positive, can-do approach and the ability to work with initiative, being curious and always thinking ahead to anticipate need and deal with issues.
Collaboration will be key to your approach, and you’ll be detail orientated and be great at managing your time and priorities, and working to consistently high standards. You’ll plan, co-ordinate and support the successful delivery of all our online and in-person events, including being available and involved as needed on site.
In this role, you’ll travel across England and may have overnight stays from time to time. We offer training and support to enable you to be successful in your role and we’re happy to discuss requirements if you have kinship caring responsibilities.
Please see the attached Training Officer job pack for more information, a full job description and details of our application process. Please note that Kinship reserves the right to close a recruitment campaign earlier than the advertised date where we have received sufficient applications.
If you think you can make a difference for kinship carers, have the experience and skills we seek and the drive and positive approach to succeed then we would love to hear from you!
Key responsibilities include:
- Providing highly effective project management and administrative support to the training programme, including supplier communication, coordinating programme logistics and delivery of all relevant general and financial administration tasks, e.g. scheduling meetings, providing agendas, writing briefings, minute-taking, monitoring expenditure and organising events, training and workshops.
- Being the first point of contact for the team, for both internal and external purposes, communicating effectively with kinship carers, internal training team, external delivery partners and other stakeholders to coordinate and confirm all training activity.
Essential requirements include:
- Proven experience in event planning and management. You will need previous experience being responsible for organising large events (over 50 people).
- Experience of developing and implementing administrative systems and processes that enable team effectiveness. You will need a minimum of 1 year’s administration experience.
Key dates:
- Closing date: Tuesday 28 May, 9am
- Interviews: w/c 10 June
Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
About the role:
Kinship is in our third year of delivering the first national peer support service for kinship carers in England. We are looking for a new Associate Director of Peer Support and Community to build and develop our model and to take the team to the next phase of growth and impact.
Your first priority will be to oversee delivery of the Department for Education national Peer Support Service contract in England. You will lead the development of our hub and spoke model, with an enhanced offer of national resources and support together with a continued focus on on-the-ground support for kinship carers to set up and sustain a network of peer support groups. You will ensure all members of the team have clarity and are empowered to meet new targets and ways of working.
The role will also lead on the strategic development of peer support approaches in Wales (for which we are seeking funding), ensuring innovation and good practice is shared across the nations.
Kinship peer support groups are powerful levers for change in local, regional and national ecosystems. Your team will ensure that every kinship carer in England and Wales has access to a peer support group, or support to set up and create their own. The team will be purposeful about offering developmental support to all kinship peer support groups, including independent groups, ensuring they remain or become sustainable. And that they have resources, training and peer networks to support this.
Reflecting our strategic focus on developing our Kinship Community of more than 10,000 kinship carers across England and Wales, you will lead a new community strategy, co-ordinating the development of opportunities for community connection and community power. This will include taking leadership for developing the Kinship model of community engagement and integrating across all our ‘in person’ and digital services and activities.
You will ensure a collaborative approach with services, alignment with national and local campaigning activity, and work closely with marketing and communications colleagues to support kinship carer reach and engagement with our community offer.
We’re taking an integrated approach to our services, so you’ll collaborate well across teams to ensure that support groups and their leaders have easy access to high quality advice, information and training. The team will need to work closely with colleagues delivering our new training and support contract, funded by the Department for Education.
Key responsibilities include:
- Innovation of the Peer Support Service.
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Develop and rollout peer support and community strategy and operational plan.
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Implement monitoring and evaluation and impact tools for timely and accurate reporting of activity and engagement.
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Work with the Development team to develop proposals for the community and peer support which are ready for fundraising and business development.
Essential requirements include:
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Substantial experience in scaling a national service or programme with high quality outputs. This includes overseeing delivery, strategic planning, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.
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Experience of governance and managing risk on high profile service delivery.
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Experience of effective budget management.
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Significant experience of leading the development and delivery of peer support services.
Key dates:
- Deadline - 9am on Monday 10 June 2024
- 1st interview - Friday 14 June 2024 (online) - TBC
- 2nd interview - Tuesday 18 June 2024 (in-person) - TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.
Questions for application (along with CV):
1. Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.
2. Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was.
3. This service is a high-profile contract, funded by the Department for Education. Targets and SLAs need to be met while providing impact for kinship carers. Please give a previous example of how you’ve delivered and met targets with high quality outputs.
4. You’ll be leading a team who has been through a restructure, with new staff starting and a new model to develop and embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
5. Given the strategic ambition of Kinship, the context in which we work and this role as Associate Director of Peer Support and Community, where do you see the opportunities and risks for the service in the next 1-2 years? How would you prepare or mitigate them?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About Brightside
Brightside is on a mission to help young people make confident and informed decisions about their future. For over 20 years, we’ve used technology to connect young people facing barriers with inspiring mentors. We deliver online mentoring programmes in collaboration with schools, universities, businesses and charities to provide young people with access to networks, online career information and high-quality mentoring.
Role overview
The Project Support Officer will support our Programmes Team with activity related to project delivery while members of the team are on maternity leave. The postholder will be responsible for completing a variety of project delivery tasks that support the smooth running of our online mentoring. These tasks include administrative support through our online mentoring platform, data entry and data monitoring, training our volunteers to be mentors and inducting young people onto our programmes.
Key responsibilities
- Administrative support for our projects, including:
- Supporting the programmes team to book regular meetings with partners
- Monitoring a centralised support inbox for our partners
- Monitoring a centralised support inbox for our mentors and mentees
- Writing emails and other communications to our project users
- Monitoring and reporting on mentee and mentor engagement on our projects
- Moderating user messages and user profiles
- Conducting safety spot checks on recorded video calls
- Data entry on Salesforce related to our projects and users
- Data entry on project and task progress on our project management system
- Setting up zoom calls for training sessions and managing registrations
- Inviting mentees and mentors to the mentoring platform, monitoring progress, and producing reports for partners
- Delivering mentor training sessions
- Delivering and supporting delivery of mentee induction sessions and other activity for young people (such as assemblies)
- Taking notes during meetings and monitoring actions
- Supporting our quality assurance processes by testing our projects and proofreading our materials
- Other administrative tasks that may be reasonably required
Essential criteria
To be successful in this role, you should:
- Be strongly aligned with our mission
- Embrace Brightside’s values and contribute to a positive staff culture
- Understand the challenges faced by young people in education and careers
- Be competent with Microsoft office, including Outlook, PowerPoint and Excel
- Have excellent organisation and prioritisation skills
- Have excellent time management skills
- Possess excellent communication and presentation skills
- Be motivated to deliver high-quality work
- Have great attention to detail
- Be willing to learn how to use new technologies and tools
Desirable criteria
We are especially interested in candidates who:
- Have experience using Salesforce or other CRM software
- Have experience of project management, or are interested in a career in project management
- Have experience of delivering training to young people
A DBS check at the enhanced level will be required for successful applicants
Salary and benefits
Salary: £24,900 - £27,200 (£14,940 - £16,500 actual based on 22.5 hours a week)
Contract: Fixed term (ending 30 April 2025)
Hours of work: 22.5 hours per week
Holiday allowance: 25 days (pro-rata for part-time staff depending on join date)
Other benefits include: Three additional leave days over Christmas, three days volunteering leave, employer pension contributions, flexible working hours, regular staff socials, a tenancy deposit loan scheme, up to one month ‘work from anywhere’ policy and the option of buying up to five additional days of annual leave
Application instructions
Submit a one-page cover letter, outlining how you meet the essential criteria for the role, and your CV through CharityJob by 9am on Monday 10 June.
Applications without a cover letter will not be considered
Successful applicants will be contacted from the 12 June and invited to complete a short task due on the 16 June.
Interviews will then take place on the week commencing 17 June.
Brightside will be conducting a blind recruitment process where names and gender-identifying features will be removed from the applications before being reviewed by the hiring manager for shortlisting.
The client requests no contact from agencies or media sales.
Do you want to be part of making a difference to, and supporting, the voluntary, community and social enterprise (VCSE) sector across Hampshire?
We are seeking an enthusiastic, flexible and organised Communications Lead to join our existing Communications team and support our communications and engagement.
The Communications Lead will provide leadership and guidance with the planning, delivery and monitoring of Action Hampshire’s communication activities. This role will act as a key member of our communications team, providing coaching support to the Communications Officer and Communications Administrator. This is a multi-faceted role, with opportunity to grow and develop. You’ll work across the organisation, involved in many different projects and collaborating with colleagues across the team.
We are looking for someone with a creative eye, good interpersonal skills and excellent attention to detail who can communicate effectively. A key part of the role will involve implementing our Comms strategy and efficiently monitoring and making steps to improve our audience reach through our comms channels (including social media, email marketing, website and media contacts).
Key tasks include:
- To maintain and implement a communications strategy which supports Action Hampshire’s strategic plan and continue identifying opportunities to strengthen Action Hampshire’s brand awareness, reach and presence
- To provide support to the team enabling the delivery of high quality, engaging and informative content for the Action Hampshire website, newsletter and social media platforms
- To provide senior communications advice and coaching support to the Communications Officer and Communications Administrator
- Track, monitor and report on digital activity to measure impact and maximise effectiveness of Action Hampshire's reach and engagement
- Work collaboratively with colleagues across the organisation and build relationships with our members and users
We work collaboratively in support of strong, connected and equitable communities.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About us
Ygam is an award-winning charity whose vision is to ensure that every child and young person is resilient to, and safeguarded against, gaming and gambling harms. Our Mission is to prevent children and young people from experiencing gaming and gambling harms through awareness raising, education and research. As we embark upon an exciting new three-year strategy, this is a fantastic opportunity to play an active part in shaping the future of Ygam.
Who we're looking for:
We are seeking a passionate and motivated stakeholder engagement specialist to work across our portfolio of programmes. The ideal candidate will be confident in building relationships with diverse stakeholders, particularly across the Education, Health and Social Care or Youth sectors, promoting our work and recruiting delegates to Ygam workshops. Outstanding communication skills, a strategic mindset and the ability to develop and implement engagement plans and projects are essential. Public speaking or training delivery experience would be beneficial.
Main roles & responsibilities:
You will be responsible for stakeholder engagement across Ygam’s portfolio of programmes. You will develop long lasting relationships with schools, colleges and children’s services, promoting Ygam’s work and recruiting delegates to our workshops.
You will work across the programme team, developing relationships throughout the UK, training professionals to understand the impact and risks of gaming and gambling. You will also be responsible for promoting and marketing the work of Ygam at conferences and events.
You may, on occasion be required to arrange and deliver our City & Guilds assured workshops, both online and face to face and provide support to delegates post training, updating all relevant records and CRM systems.
The client requests no contact from agencies or media sales.
Betknowmore UK is proud to introduce 'Your Voice Matters,' our latest project aimed at addressing the unique challenges of gambling harms within London's Black community. With a focus on removing barriers and reducing stigma surrounding seeking support, our strategy empowers individuals, communities, and faith leaders.
We are looking for an experienced Project Coordinator to join our team and lead the implementation of 'Your Voice Matters.' Collaborating closely with our Director of Support Services and fellow Betknowmore colleagues, you will oversee the delivery of workshops, facilitate focus groups, and participate in community engagement events. Supported by our partnership with The Faiths Forum for London, you will play a pivotal role in fostering relationships within the Black community to maximize the project's impact over the next two years.
This position is primarily home-based, with regular travel across Greater London as required. The role is full-time, offering a competitive salary between £33,000 - £35,000 per annum, dependent on experience and qualifications. Additional benefits include a pension scheme and generous work/life balance. This is a fixed-term appointment for a period of two years, subject to satisfactory role performance.
We seek to promote diversity and inclusion in our recruitment process, recognising the significance of authentic representation in effectively serving our communities. Therefore, candidates from the Black African and Black Caribbean communities are strongly encouraged to apply, as we are committed to building a team that reflects the diversity of those we aim to support.
This protected characteristic qualifies as an occupational requirement within this role, permitted under Schedule 9, part 1 of the Equality Act 2010.
As a growing charity with ambitious goals, you will be instrumental in working towards the following objectives:
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Enhancing awareness of gambling risks and signs of harm among women and minority communities
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Strengthening the knowledge and skills of external professionals, staff, and volunteers in understanding gambling harm and available support services
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Mitigating the stigma associated with gambling harm among women and minority communities
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Building confidence among women and minority communities to engage with gambling harm support services
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Creating opportunities for women and minority communities to contribute to the design and delivery of services tailored to their cultural and social preferences
Primary Objectives
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To cultivate a deep understanding of the distinctive challenges relating to gambling harm within the Black community. You will prioritise stakeholder engagement and be adept at facilitating community workshops, crucial components of the role
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Deliver essential education on the potential impact of gambling and associated harms
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A key aspect of the role will be stakeholder and collaboration management. Betknowmore UK works with partner organisations to ensure the very best standard of care for our clients, and we expect the postholder to demonstrate excellent customer service standards
- Strategically support outcomes to reduce overall inequalities in gambling harms, with a particular focus on Black communities, including women and affected others
Essential Skills & Knowledge
- An understanding of the role of lived experience in addiction recovery
- An appreciation and commitment to inclusivity and strengthening the voice of lived experience to help reduce stigma and contribute to social change
- Knowledge of charity governance, safeguarding and compliance requirements
- Strong administrative and organisational skills
- Experience of working with confidential and sensitive data and following best practices when handling this type of data
- Excellent communication skills, both written and oral, with the ability to communicate effectively with people at different levels
- Strong attention to detail and time management skills
- A willingness and capability to allocate sufficient time, on a flexible basis, to carry out effectively the duties and responsibilities of the post
- Ability to work positively in a team
- Ability to work independently, prioritise, plan and manage own workload
- Understanding of using an Apple Mac and relevant software e.g. Excel, Word
- Empathy with the Charity’s aims and objectives
Desirable Skills
- Knowledge of gambling and related issues
Please see our full Job Pack before applying.
The client requests no contact from agencies or media sales.
Supporter Donations Assistant – Peak Cover Queries Team
x2 Fixed Term Contracts until end of Dec 2024 available
Full time (34.5 hours) - we are open to a conversation about how you work these hours.
Location - Split between home and our London Office : minimum 1-2 days per/week in the office, or Home-based. *All training provided in London office so candidates must be willing to travel initially for training.
London: £24,500 - £27,500 per/annum
National (home-based): £21,528 - £24,000 per/annum
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
About the role
Looking to gain operational customer care experience within a large and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you...
About the role
The Supporter Donations Queries Team at Macmillan are looking for x2 Supporter Donations Assistants to play their part in helping Macmillan's supporters and stakeholders do whatever it takes for people living with cancer. We have two roles available within our Supporter Donations Queries Team. Whether you are a recent graduate looking to gain customer care experience within a large, complex, and successful charity or you are seasoned supporter/customer care or administrational professional looking to broaden your experience and are keen to contribute to the work of a busy, friendly, and high-performing team, or whether you are looking to change your career and have the skills needed to excel in a customer service role, we want to hear from you.
You’ll be processing high volumes of income and inputting donations on our income system, resolving queries from our supporters & internal stakeholders, sending personalised thank you letters and helping to process Gift Aid sponsorship forms. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation supporter donations as a whole, here at Macmillan.
You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels. Including processing online event registrations & donations, revalidating eligible Gift Aid, cleansing data and addressing all queries related to donations. You will be delivering recognisable, high quality Macmillan experiences in line with Brand and Strategy guidelines and messaging.
Initial training is due to be delivered in the London office - arrangements to be discussed dependent on contractual location.
We would love to hear from people who:
- Are target driven and who always meets deadlines
- Have an eye for detail and investigation
- Are passionate about creating meaningful written correspondence in line with brand guidelines
- Have excellent verbal and written communication skills
- Are happy working independently on repetitive tasks and can cope with high-volume data processing
- Able to pick up new technical systems and complex processes quickly
- Strive to offer unrivalled back-end customer service to supporters and internal teams
- Enjoy working in a large, fast-paced team
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: 29th May 2024
First interview dates: 3rd June 2024
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
The client requests no contact from agencies or media sales.
Fundraising Engagement Manager
Location: Home Based – South and West Scotland
Contract Type: Permanent
Hours per Week: Full Time, 35 hours per week
Salary: £30,753 per annum FTE
Closing date: Sunday 16th June 2024
Informal phone calls: Tuesday 18th June 2024
Interview Date: From Monday 24th June 2024
Do you want to join our commitment to ensure no family faces cancer alone?
We are looking for a standout relationship manager to join our fantastic team of fundraisers who work tirelessly to raise funds for Young Lives vs Cancer. This is a role of variety, opportunity and innovation and we are looking for someone who embraces change and constantly strives to achieve more.
A great personality and team ethic are really important in this role as you will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Supporter Experience’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.
The South & West of Scotland is an area filled with some of our most committed supporters but there is still so much opportunity to grow corporate support across the counties. Our Social Workers support families across the region and our Home from Home 'Marion's House' in Glasgow enables families to stay close to their loved one for free during treatment, so building relationships with these teams are a must.
We are not your average employer, nor are we looking for an average candidate in a 9-5 role. What we offer is the flexibility and adaptivity to ensure that your personal work/life balance is taken care of. Whether it is finishing early for an appointment, picking up from school or further education, we can help to make it work for you. Many of the team work condensed or flexible hours to suit their individual circumstance so we would love to discuss your needs more at interview.
Experience within a similar role, or within the charity sector would be great but we know that a lot of the most important skills in this role are easily transferable from another sector. We want the right person and we will invest in training the right candidate. The skills we are looking for in this role are:
• Master at storytelling
• Epic at relationship building
• Strong prioritisation skills
• Great communicator
• Self-Motivated
• Self-Aware
• Great at spotting opportunities
• Influencing/Negotiating
• Compassion
• Bravery
• Integrity
• Team player
The must haves:
• Have a full UK driving licence and access to a car (including business insurance)
• Have a sufficient Broadband connection
• Live within the South & West of Scotland region. Candidates who live outside of the local authority should highlight an intention to relocate to the area in their covering letter for their application to be considered
• This role is subject to a Criminal Record Check. In the event of a successful application a Disclosure report will be sought at a Basic level.
If you think this sounds like you then please have a read of the attached job specification. If you would like to discuss the role before applying, please contact us via email to arrange an informal chat.
Diversity declaration
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.
We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Please visit our website to find out more about our Diversity, Inclusion, Equity and Belonging strategy.
Accessibility
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please get in touch with us if you would like to discuss any specific requirements.
What we offer
Every quarter we offer a wellbeing and development day where no meetings are held. It’s a day for everyone to spend time on whatever supports their own personal wellbeing and professional development – whether that’s catching up with training, life admin, exercise or reading. There is no prescription to these days as we know everyone is unique.
You can find out more about our benefits package on our website.
You may have experience of the following: Relationship Development Manager, Regional Fundraising Coordinator, Community Engagement Specialist, Philanthropy Relationship Manager, Fundraising Partnership Manager, Regional Supporter Engagement Officer, Community Fundraising Coordinator, Donor Relationship Manager, Regional Development Officer, Supporter Experience Manager, etc.
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Job Purpose and Summary
- To provide strategic financial leadership through strategic planning and robust reporting to ensure financial sustainability and facilitate growth of the organisation in order to maximise impact, in line with charitable objectives.
- To act as company secretary and provide oversight of IT.
Responsible to CEO
Direct Reports 2-4 x Finance admin and 1 x IT
Location Remote, with minimum one day per week in office with team (location flexible)
Hours Flexible (as required to do job effectively).
% FTE 0.8 to 1.0 FTE
FTE salary range Senior Leadership Team Scale (£55-65k per annum)
Scope Across Bild Group (Bild, Bild Association of Certified Training and Restraint Reduction Network)
Key Responsibilities and Accountabilities
Responsible for:
- Financial oversight and leadership.
- Providing robust financial information to inform and improve operational management and decision making to further the charities’ objectives.
- Ensuring financial sustainability of the charity and facilitate growth and development to further charitable aims.
- Ensuring appropriate financial probity and controls in place.
- Financial planning including budgeting and forecasting.
- Financial reporting including monthly management accounts so that Directors and Trustees understand the financial health of the organisation.
- Financial compliance including with HMRC and Charity Commission.
- Facilitating Finance Sub Committee of the board, in coordination with Treasurer.
- Support Chair of Finance Sub Committee in providing assurance to the Trustees in relation to financial strategy, performance and financial sustainability.
- Effectively management of financial risks as part of organisational approach to risk management.
- Appraising the financial viability of plans, proposals, and feasibility studies.
- Monitoring and reporting on the financial health of the organisation.
- Oversight of and being responsible for the preparation and submission of all statutory financial accounts and returns.
- Ensuring effective Payroll function and Pension scheme.
- Effective procurement procedures to ensure services are best value for money.
- Ensuring effective financial audit.
- Maintaining positive and healthy cash position.
- Leading, with support from CEO, on commercial decisions including pricing.
- Identifying efficiencies to ensure the lean operation of the organisation.
- Timely completion of all Statutory returns.
Business:
- Act as Company Secretary supporting trustees to ensure all legal and statutory compliance with Charitable Articles and Charity Commission requirements.
- Oversight and continuous improvement of IT (and data) systems (with support from out-sourced IT support) to ensure efficient and effective workflow across the organisation.
- As business manager, lead on risk management and KPI dashboard reporting to trustees and Finance Sub Committee.
Person Specification
Qualifications
- Qualified accountant (CCAB/CIMA/ACCA) (essential)
Experience
- At least 5 years’ experience as an accountant (essential)
- At least 3 years’ senior leadership experience (essential)
- At least 3 years’ experience managing a staff team (essential)
- At least 3 years’ experience in registered charity OR health and social care (essential)
- At least 2 years’ experience of working at Board level (desirable)
- Significant experience of both accounting and financial management environment.
Competencies
- Proven ability to present financial information in accessible format.
- Proven ability to think and plan strategically and commercially.
- Proven ability to interpret financial reports and advise on any appropriate action required.
- Ability to communicate financial information clearly and accurately.
- Proven track record of facilitating growth and development.
- Proven track record of facilitating continuous improvement.
- Proven track record of successfully implementing new IT systems.
- Good understanding of IT systems including AccountsIQ (or equivalent finance systems) and Salesforce (or equivalent CRM system).
- Positive and solution focused thinking.
- High integrity and openness combined with commitment to good governance.
- Proven ability to develop positive relationships across the organisation and with external partners.
- Proven track record of effective collaborative and partnership working with CEO / Treasurer.
- Track record of effective leadership skills including as acting as a role model within an organisation, promoting positive culture and living the organisational values.
- A commitment to human rights and inclusion of people with disabilities.
- Demonstrate values congruent to Bild values.
Further information
- All staff at Bild are required to treat sensitive material confidentially and comply with data protection legislation.
- All staff working at Bild are required to read and comply with required policies, including health and safety policy.
- Job descriptions may be reviewed after 6-month probation and at annual performance review.
Application and Closing Date
Applications are invited by CV and covering letter.
Closing date is 5pm on Monday 27 May 2024
Equal Opportunities
Bild strives to be an equal opportunities employer. In working towards this aim no employee, or job applicant will receive less favourable treatment on the grounds of their role, gender, age, disability, race, nationality, ethnic or national origin, colour, sexual orientation, domestic circumstances, social and employment status, gender reassignment, privately held political opinion, trade union membership, religious or similar philosophical belief, or disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Bild is committed to ensuring all employees have fair and non-discriminatory systems for recruiting or accessing training to enhance the development or promotion of staff.