Customer service administrator jobs in wimbledon chase, greater london

Purpose of the role: 
As an experienced trusts fundraiser, you will drive the growth of our income from trusts and foundations. Your exceptional skills in building connections, securing funding, and delivering outstanding stewardship is vital to transforming the lives of people affected by spinal cord injury. You will manage and develop an increasingly diverse portfolio of charitable trusts, foundations and Grantmakers, including the National Lottery Community Fund. You will be a part of a passionate Partnerships Team, creatively working across trusts and foundations, corporate relationships and special events to maximise opportunities to sustain and grow income. 

Key stakeholders: Trustees, administrators, and grant officers from the full range of trusts & foundations (including family/private trusts, corporate foundations and National Lottery), senior leaders, trustees, volunteers, staff and service users

Values:

Our values are central to our approach:

All roles at Back Up should reflect our core values

We embrace challenge:
Challenge is central to our learning and growth; it helps us gain knowledge and skills. By finding ways to overcome challenge and move forward we gain a sense of achievement, supporting us to realise our full potential.

We have fun:
We believe that having fun allows us to connect with others, whilst opening up opportunities to develop, achieve and get the most out of life, showing that there is a positive future after spinal cord injury. 

We build inclusive communities:
We achieve more for people affected by spinal cord injury when we work together. We are collaborative and inclusive in our approach. We embrace diversity, working with and supporting individuals, groups, and the wider spinal cord injury community, bringing people together.

We are ambitious for each other:
We are driven by the needs of people with a spinal cord injury and their families. We are passionate, striving to be the best.  We set high standards, and we work hard to reach them.  We are proactive, push boundaries, try new approaches and we learn quickly. We recognise that failure doesn’t have to equal loss, rather an opportunity for growth. We listen to what people affected by spinal cord injury want and we seek innovative responses based on their feedback.

RESPONSIBILITIES:

General

• Research and submit compelling proposals and applications for high-value grants and donations (5+ figures) to secure income and support long-term sustainability. 
• Prospect research of new funders and partners capable of supporting Back Up’s work. 
• Provide timely, accurate reports and updates to funders showing the impact of funded work.
• Delivering an effective stewardship programme to engage and thank funders, working closely with the partnerships team to inspire our donors 
• Maximise opportunities through Back Up’s networks, including the fundraising team, services staff, SMT, development board, board of trustees and volunteer networks. 
• Managing multi-year budgets and ensure accurate forecasting, monitoring and evaluating performance to meet agreed targets. 
• Support the maintenance and development of internal systems to manage restricted income and effective data flow and quality to support delivery of the Trusts and Foundations Strategy
• Ensure up to date records of grants and donations and funder communications. 
• Manage, support, and develop the trust fundraising team and plans. 
• Build strong working relationships with services and finance to align funding with strategic needs and business plans

Other key responsibilities

• Driving the development and delivery of the Trusts and Foundations strategy and annual business plans
• Managing and monitoring the trusts and foundations pipeline, budget and forecasts; providing reports and updates on activity to the Head of Partnerships. 
• Ensuring income generation aligns with organisational plans. 
• Ensuring high quality applications, reports and stewardship to funders
• Effective management of the Trusts and Philanthropy Officer to develop, feel supported and achieve targets. 
• Collaborating effectively with the Partnerships Team to maximise income from a range of opportunities.
• Working effectively with fundraising, finance, and services teams to identify needs and maximise income. 

PERSON SPECIFICATION:

Essential:

• Proven success in securing income from a range of charitable trusts and foundations 
• Experience managing staff or volunteers and delivering against targets 
• Strong relationship-building, engagement and stewardship skills 
• Confident communicator with excellent written skills 
• Experience in supporting planning and monitoring of budgets, pipelines and KPIs 
• Familiarity with CRM and data tools for fundraising and reporting 
• A collaborative and proactive approach 
• The ability to manage conflicting priorities 
• Willingness to travel and work occasional evenings or weekends 

Desirable:

• Experience in high level cultivation and securing corporate foundation income 
• Knowledge of spinal cord injury or disability-related issues 
• Experience with digital tools such as Power BI, Mailchimp, Canva, and Asana

We welcome applications from everyone and encourage people from Black, Asian or other ethnically diverse backgrounds, as well as those with higher level spinal cord injuries, to apply. We’re committed to building a diverse and inclusive team where everyone feels valued and supported.

Come and work in a Recruitment & Talent Development Agency which supports young people from disadvantaged backgrounds or underrepresented groups with life changing opportunities in Science, Technology, Engineering and Mathematics (STEM).

Generating Genius

Generating Genius connects students from disadvantaged backgrounds with universities and top businesses in STEM through our various programmes.

The Position

We’re looking for a highly motivated senior programmes officer with excellent organisational and interpersonal skills to run the Schools’ Outreach programmes. These include, but are not limited to, Work Experience Programmes, Corporate Mentoring Programmes and Corporate Insight Days

Annual Rate: £35,000 to £38,000 (pro rata)

Location: The ideal candidate will be based in London. This role is 3 to 4 days per week working from home and 1 to 2 days in the office. Additionally, there will be travel to schools, companies and event venues across England.

Job Type: Permanent Full Time (35 hours per week)

Earliest Start Date: Immediate

Security Clearance: DBS Clearance and references will be required.

We are unable to offer sponsorship for candidates who do not have the right to work in the UK.

About the Role

We're seeking an experienced, enthusiastic Senior Programmes Officer (SPO) who is passionate about supporting online and offline learning and programmes. Your primary responsibility will be to provide day-to-day administrative support for our online and offline schools programmes, collaborating closely with schools and corporate mentors to guarantee a holistic student experience.

If you're someone who thrives in a fast-paced, delivery driven, environment, is committed to delivering high-quality services, and is passionate about advancing online and offline schools programmes, we encourage you to apply.

Responsibilities and Duties:

● Managing our Generating Genius Schools Outreach programmes

● Reporting and creating evaluation models for Schools Outreach programmes

● Monitoring and reporting on student progress during and after programmes

● Organising and creating work experience programmes, mentoring programmes and industry skills workshops

● Run a high-volume rolling student and corporate volunteering mentoring campaign

● Organising and attending events

● Representing the organisation with companies, schools, teachers, and parents

● Ensure compliance with all necessary health and safety legislation for every event.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Demonstrable programme administration experience

2. Excellent written and verbal communication abilities, enabling independent drafting of documents, virtual learning content, and correspondence tailored to diverse audiences.

3. Proficient in numerical analysis, with a keen eye for detail and accuracy when handling complex data, employing a data-driven decision-making approach.

4. Experience in the use of student records systems and virtual learning environments, including proficiency in managing online assessments.

5. Proven experience in stakeholder management, with the ability to interact confidently and professionally with a wide range of stakeholders across two separate areas.

6. Strong time management and organisational skills, adept at meeting tight deadlines and managing competing priorities, particularly across Schools, with a willingness to seek and utilise support as needed.

7. Customer service experience, coupled with the ability to address complaints and service issues efficiently and professionally.

8. Experience of collaborating effectively within a diverse team, demonstrating a proactive approach, and possessing the capability to work autonomously, along with a dedication to fostering equality and diversity in the workplace.

Additional Required Attributes:

● Confident public speaker and presenter

● Workshop facilitator

● Able to create interactive and interesting activities for both online and in-person events

● Happy working with spreadsheets

● Event Planner

● Regular reporting and evaluation creating and writing skills

Desirable criteria 

1. Knowledgeable about e-learning technologies within an educational context, and up to date with current trends in digital education.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Please email your CV and a cover letter outlining why you’d like to work in our team 

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year.

We are currently looking for a Park Support and Cemetery Officer to join us on a full-time, fixed-term basis for 12 months, working 36 hours per week (Monday to Friday), based 3 days a week at Brompton Cemetery and 2 days at Regent’s Park.

The Benefits

• £27,846 - £29,500 per annum, depending on experience
• 26 days' annual leave plus public holidays
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a fantastic opportunity for a customer-facing professional with administrative skills to join our amazing organisation and work in some of London’s most iconic spaces.

You’ll discover a warm and welcoming work environment alongside a great range of health & wellbeing benefits, reward schemes and learning and development opportunities to ensure you’re equipped with everything you need to excel in your role.

What's more, you’ll be working in an oasis of green set in the London skyline, meaning you’ll have the best of both worlds; all of the advantages of one of the greatest cities on earth, as well as the calm and serenity of beautiful parkland.

So, if you want to develop a rewarding career with our prestigious organisation while working in the heart of London, apply today!

The Role

As a Park Support and Cemetery Officer, you will assist the Park Management Teams in the delivery of services by providing on-site business support & administrative functions, as well as assisting Visitor Support teams providing support related to insurance matters and vehicle fleet administration.

Responding to visitor enquiries and carrying out administrative tasks in Brompton Cemetery, you’ll support the delivery of funerary services, events and other operational activities.

Additionally, you’ll deal with park office visitors to Regent’s Park and provide administrative support, including handling internal enquiries regarding insurance, and performing tasks related to a fleet of vehicles.

About You

To be considered as a Park Support and Cemetery Officer, you will need:

• Experience providing a high level of customer service
• Experience working in an office environment
• Experience of office IT applications, including MS Teams, Outlook, Word & Excel, as well as financial systems and databases
• The ability to remain calm and polite under pressure
• Excellent written and verbal communication skills

Other organisations may call this role Administrative Officer, Administrative Assistant, Cemetery Operative, or Funeral Service Operative.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button, which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more about our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as a Park Support and Cemetery Officer, please apply via the button shown. Successful candidates will be appointed on merit.

A Finance Officer is required within our vital and growing community organisation to; manage financial systems, create and report on finance to the trustee board and stakeholders of the Loughborough Community Centre.

What you would do:

Oversight and day to day management of the organisational financial systems, including:

• Using Quick Books, spreadsheets to track expenses and company spending.
• Company payroll, tax and financial auditing.
• Keeping well-organised files and records of business financial activity.
• Archive of reports, receipts, and other financial evidence.
• Keeping financial databases up to date.
• Interacting with customers either on the phone or in person.
• Following up on business financial communications, billing, and ordering.
• Communicating with funders, suppliers and vendors.
• Company Invoicing.
• Using Quick Books, spreadsheets to track expenses and company spending.
• Collecting and inputting company data within the financial systems.
• Learning about the company's mission and available products/services.
• Assist with financial technical support.
• Acting as a personal assistant to the Director and/or board of LCC for financial matters.
• Giving feedback on finance efficiency and suggesting possible improvements.

Join the British Society for Heart Failure, a mission-driven charity at an exciting stage of growth. We're building a new team and strategy to improve care for people living with heart failure across the UK. 

This is a flexible and varied role in a small, fast-paced team. You’ll support events, campaigns, communications, and partnerships — making a real impact every day. 

Contract: Part-time 0.6 FTE/21 hours pw. Initial one year contract with possible extension or permanent post thereafter 

Flexible work pattern: 21 hours pw, spread over 2–5 days  

Location: Hybrid, with twice a month London meetings 

Salary: £30,000 FTE (£18,000 for 0.6 FTE) 

Are you an organised, motivated, and versatile professional looking for a varied and mission-driven role? 

Do you thrive in a fast-paced environment and want to make a meaningful difference? 

About Us 

The British Society for Heart Failure (BSH) is the leading UK charity dedicated to improving care for people living with heart failure. Our work supports education, research, collaboration, and national awareness — all aimed at improving outcomes for the nearly 1 million people in the UK living with this serious condition. 

We’re at an exciting stage of growth, with a new team, a new strategy in development, and bold plans for the future. This is a great time to join us and be part of a small, ambitious, and supportive team driving real impact. 

About the Role 

As our Project Support Officer, you’ll play a vital role in supporting the delivery of our events, campaigns (such as our national 25in25 initiative), educational activities, and stakeholder communications. 

This is a varied hybrid role offering great flexibility and the opportunity to work across multiple areas including: 

• Event and webinar coordination 

• Member and partner communications 

• Website and content updates 

• Committee and meeting administration 

• General organisational support 

You’ll be trusted to manage your time, contribute ideas, and help keep our operations running smoothly. 

We’re Looking for Someone Who: 

• Is highly organised and detail-oriented 

• Has experience in admin, events, or communications roles 

• Is a team player who can also work independently 

• Communicates professionally and clearly 

• Is adaptable, curious, and ready to get involved from day one 

Bonus if you’ve worked in a charity, membership body, or health-related field - but not essential. 

What We Offer: 

• Flexible working across 2–5 days per week and a Flexitime Scheme

• 30 days annual leave plus 3 days Christmas closure

• Hybrid model with minimal in-person time (2 days/month in London) 

• Supportive team culture and a role where your input really matters 

• The chance to contribute to a mission that improves lives 

Ready to Apply?  Be part of something meaningful. 

 Timeline:

Closing date: 15 August 2025 

Shortlisting: 20 August 2025 

Task Preparation: 26 August to 1st September 2025 

Interviews: 2 September 2025 

Feel free to share or tag someone who might be a great fit. 

 #CharityJobs #ProjectSupport #HeartFailureAwareness #HybridJobs #FlexibleWorking #Careers #Recruitment #Marketing  #Events 

We are looking to recruit a Learning and Engagement Officer (SEN) to join our team based in London. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £32,480.03 per annum.

This is a Hybrid role.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

Purpose of the Learning and Engagement Officer role:

As our Learning and Engagement Officer, 

Key responsibilities of our Learning and Engagement Officer include:

• Deliver daily programmed activities encompassing both formal and informal learning 
• Develop Learning and Engagement (L&E) activities and resources for both formal and informal learners of all ages and abilities
• Ensure administration and organisation of all L&E activities is developed and delivered to a high standard, on time and within budget 
• Lead on Museum-initiated or partner events as required 
• Lead on term-time provision for the under-fives
• Support the development and delivery of a high standard of visitor experience 
• Be fully active in the research, development and delivery of all elements of Learning and Engagement activities on site, offsite and online. This will include public demonstrations and presentations, class facilitation and tours 
• Keep up to date with developments in the National Curriculum and with the Learning and Engagement provision in other museums 
• In a manner consistent with the Museum’s shared values, work with L&E staff and volunteers and with staff and volunteers across departments to create or support innovative and engaging activities and resources which reduce barriers to learning 
• Assist with the processing of L&E team bookings, producing accurate timetables for school activities and other events 
• Collate data and report as required on areas including performance, targets and individual key tasks. Assist with research and evaluation projects 
• Consult with schools and other partners to ensure the Museum is meeting their need. 
  Provide suitable feedback mechanisms, collate feedback, identify areas for improvement and 
  ensure ‘lessons learned’ are shared with colleagues 
• Provide effective, timely reporting both in writing and through presentations and discussion as required 
• Maintain relevant pages of the Museum website, produce promotional materials as required and contribute to the Museum’s social media output 
• Monitor the availability of consumable resources, ensuring supplies are ordered in good time 
• Assume devolved responsibility for budget management when required 
• Contribute actively to risk management for the department 
• Contribute to staff and volunteer training and development programmes.
• Lead on Special Educational Needs (SEN) related activities whilst fully participating in all other areas of the teams’ work

What we are looking for in our Learning and Engagement Officer:

• Educated to first degree level or equivalent experience 
• Demonstrable experience of developing and delivering formal or informal learning activities
• Experience of working with children 
• Excellent verbal and written communication, and presentation skills
• Experience of developing accessible learning activities for SEN audiences
• Knowledge of current H&S regulation including Safeguarding
• Knowledge of / interest in the history and current role of the RAF
• Knowledge of the educational context in which museum learning takes place in the UK
• Knowledge of developments in and the potential of digital and online learning
• Excellent Microsoft Office software skills

Closing date for applications: 31 July 2025
Interviews will take place on: 12 August 2025

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

The Barbican is a multidisciplinary international arts centre in the City of London.

Across its theatres, concert halls, cinemas, galleries, business venues, public and community spaces, the Barbican showcases the most exciting artists and performers from around the world, pushing traditional artistic boundaries and helping us understand our lives in new and unexpected ways. Each year, the Centre presents hundreds of different performances, events and exhibitions that entertain and inspire millions of people, create connections, provoke debate, and reflect the world we live in.

Firmly rooted in its neighbourhood, the Barbican collaborates on projects with local communities, and supports young people and emerging talent to develop their artistic practice and access jobs in the creative industry.

Our core values are: Inclusive, Connected, Sustainable, Joyful and Daring. 

As we enter an exciting new stage of the Barbican’s life, there couldn’t be a better time to join us. Focussed firmly on the future, we’re working on ambitious plans to create better access to the arts, transforming our building and reimagining what an arts centre can be. Through our work on Equity, Diversity and Inclusion, we’ll ensure the Barbican becomes a place where everyone belongs – where creativity, enterprise, and learning coexist, and everybody can achieve their fullest potential.

The role

Are you passionate about fundraising and supporting an inspiring programme of artistic events, learning activities and community work?  

We are seeking a Philanthropy Officer to play a key role in supporting and delivering excellent stewardship for our Patrons and most generous individual donors. From dance and film, to music, theatre and visual arts the Philanthropy team works across the whole of our ambitious and joyful cross-arts programme, giving you the chance to share the best of the Barbican with our closest supporters.

The Philanthropy Officer will be the main point of contact in the Philanthropy team, primarily account managing our lower-level Patrons and supporting the stewardship and recruitment of higher level donors. Alongside the delivery of our Patrons scheme, they will lead on all individual giving events and manage the philanthropy team’s participation in Development-wide events such as exhibition private views. The Philanthropy Officer also provides key administrative support to the Philanthropy team, keeping track of financial reconciliation, preparing invoices, and managing accurate income data in our CRM Spektrix.

This is an excellent opportunity for someone eager to build on their experience of relationship management and develop their career in fundraising while contributing to the work of an exciting multi-arts venue at a key point of change for the

organisation. The successful candidate will be supported to gain experience across all aspects of individual giving, and to develop themselves as an ambitious and high-achieving fundraiser. The Barbican offers an excellent range of staff benefits full details can be found on our website.

Community Energy Adviser – Midlands

Job reference: REQ004402

Fixed term until March 2026.

£27,853 per year

Field based in the Midlands with working from home.

(The role will require travelling in the Midlands but will work from home most of the time around meetings and workshops.)

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

The Community Energy Adviser will deliver energy support sessions in local communities, empowering individuals and families through workshops and one-to-one support. The focus will be on assisting those facing challenges with their energy needs by providing practical advice, support, and advocacy on energy conservation, switching providers, and accessing grants or benefits.

Full time- 35 hours a week

The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday and may also include some Saturdays.

The role

In this role you will be:

· Planning and delivering engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.

· Providing one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice.

· Collaborating with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.

· Developing and distributing educational materials on energy saving, bill management, and the benefits of renewable energy sources.

· Tracking and evaluating the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.

· Maintaining up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.

About you

· You will have excellent communication skills both verbal and written to be able to support communities and individuals who would benefit most from energy advice and support.

· You will be able to plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.

· You will be able to show empathy and be able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role. The service will help customers through their unfair extra costs and additional vulnerability to fuel poverty.

· It is essential that you have a good working knowledge of IT including Microsoft Office Products

· You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people. 

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

If you require adjustments through your journey with us, please email us via our website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus bank holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

To apply please visit our website via the link and apply online.

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Tuesday 12th August 2025.

Responsible to: Longfield Hall Trust (‘LHT’) Board

Salary: paid monthly at rate of £27.50 per hour

Contract: 12 months, with potential for extension

Hours of Work: 14 hours a week (2 days per week) at least one of the days per week at Longfield Hall. We will launch an all-day café (10.30 to 3.30pm) on Thursday 4 September.

Background:

Longfield Hall Trust (LHT) manages the historic Longfield Hall, offering a range of cultural experiences and classes for all ages. Our new Memory Café project aims to support dementia patients and their carers by providing a welcoming space for social and recreational activities. The Café will offer dementia friendly activities (including karaoke, bingo, arts/crafts and immersive theatre/dance shows) to empower dementia patients to enjoy regular social, cognitive and physical activities.

Alongside supporting patients, the Memory Café will create a highly supportive environment for carers. This will enable carers to take some 'time out' while remaining nearby in a safe space where both carers and patients can socialize more widely. Furthermore, the Café will provide access to information about relevant local services, ensuring comprehensive support for all attendees.

We are also providing a dementia care-worker who will support the Memory Café manager and enable us to support a broad range of dementia patients and their carers.

Main duties and responsibilities:

Roles and responsibilities:

• To manage the Memory Café service for people living with dementia and their carers.
• To coordinate and deliver a stimulating programme of weekly sessions of the Memory Café at Longfield Hall together with our collaborators/partners/external agencies.
• To lead the coordination and facilitation of the Memory Café, providing a welcoming and supportive space.
• To undertake assessments, risk assessments and including home visits of new participants to ensure group suitability and engagement.
• To liaise with carers, family members, and professionals to support participant wellbeing.
• To help plan and deliver a range of personalised activities to create a lively and stimulating environment.
• To take responsibility for evaluating the service and report writing.
• To take the lead in the team for the implementation of a comprehensive service of care and support for participants.
• To ensure all sessional facilitators have materials required for sessions by liaising with Memory Café Care Worker.
• To actively participate in the development of improvements for the service.
• To support people with care needs, including those living with mild - moderate dementia and complex needs.

• To understand the changing needs of older people, including those with mild to moderate to advanced Dementia.

• To arrange transport as needed.

• To assist with handling monies for transport and reimbursement

• To provide dementia advice and support signposting and making referrals to external agencies as and when the need arises. 

• Awareness of safeguarding, and health and safety responsibilities.

• To build referral relationships with external agencies.

• To recruit, train and supervise volunteers.

We're looking for a kind, compassionate and resilient Support Worker to join our Anerley Station Road service in Bromley. No personal care or experience is required, just the right values.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Anerley Station Road is young people's service supports young care leavers aged between 16 and 21.

Support Workers will provide a person-centred support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team

What you'll do:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively.
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

RideWise is a Nottingham based charity that is dedicated to education and support for the environmental benefits of green forms of transport, helps thousands of people each year to gain travel independence, reduce reliance on fossil fuel vehicles and helps to break the barriers of isolation, inactivity, mental health and transport poverty by supporting people through active travel.

At RideWise, we believe that affordable, accessible and green forms transport should never be a barrier – through a range of support, walking and cycling can transform lives and communities. 

This is a key role within a small and busy finance team. The postholder is responsible for a range of transaction processing and finance administration; mostly focused on purchase ledger, sales ledger, assisting with the month-end process, and plays a vital role in upholding the charity’s financial controls.

Working closely with the Finance Manager, the Finance Officer will also need to communicate effectively with staff across the organisation and a wide range of suppliers to help resolve queries and ensure that the purchase and sales ledger processes are operating efficiently and effectively. Excellent organisational skills, the ability to prioritise to achieve internal reporting deadlines, and meticulous attention to detail, are critical for this role.

Essential Skills And Experience:  

• Experience of working in a small team on data processing and administrative tasks

• Experience of working in a finance team

• Experience as a Bookkeeper, Finance Assistant or Finance Officer

• Solid understanding of basic bookkeeping and accounting payable/receivable principles

• Proven ability to calculate, post and manage accounting figures and financial records.

• Experience of working under pressure to meet deadlines.

• Able to communicate effectively with finance and non-finance professionals alike.

• A supportive colleague, skilled at working collaboratively within a small team. 

• Meticulous attention to detail, especially numerical detail

• Able to prioritise and organise your workload effectively.

• Excellent attitude to following systems and procedures.

• Good IT skills, particularly Excel, and comfortable with using cloud-based accounting or data processing software

Desirable  

• Experience of working in the charity sector

• Experience of working in a small organisation 

• Experience of working with QuickBooks

• Accountancy qualifications, e.g. AAT 

Application is by CV and covering letter. Assessment will be by CV and covering letter, objective test and interview. Applicants must have the right to work in the UK. 

Could you lead our Flagship LGBTQI+ specialist mental health service?  Islington Mind have an exciting opportunity to apply for the of role Outcome Senior Team Leader (LGBTQI+ specialist service). Due to the ethos of the project and funding requirements we are seeking a person from the LGBTQI+ community to lead this multifaceted service. Islington Mind has worked alongside volunteers and service users for over 40 years to co-create a unique, supportive and therapeutic LGBTQI+ community, supporting people with mental health difficulties.  This role offers the opportunity to join a well-established, skilled and committed team.  Please see the Job description for the full range of duties and role requirements.  

We offer:

• An inclusive and supportive work environment
• Competitive salary
• 26 days annual leave, plus bank holidays (Pro rata for part time hours)
• A pension scheme
• Access to Employee Assistance Programme

If you are interested, please visit our website, view the full job description and download the following documents:

1. The Monitoring Form

2. Application Form

Full Time – 35 Hours Per Week
Contract: 3 weeks, with the potential to transition into a fixed-term contract until the end of February 2026.
Salary: £17.07 p/h (£19.13 inc holiday pay)

We’re working in partnership with a prestigious academic institution to recruit a Faculty Assistant to join their Finance Department. This is a fantastic opportunity for an organised and proactive administrator to support world-class faculty in delivering exceptional teaching and research.

The Role
As Faculty Assistant, you’ll play a key role in supporting the academic and operational needs of the Finance faculty. You’ll be involved in everything from coordinating course logistics and preparing teaching materials to assisting with research activities and managing events. This is a varied and rewarding role that offers exposure to a dynamic, international academic environment.

Key Responsibilities

• Coordinate course administration, including room bookings, AV setup, catering, and guest speaker arrangements.
• Support the preparation and distribution of teaching materials, including for hybrid and virtual delivery.
• Process timesheets, expenses, and invoices related to teaching and research.
• Organise internal and external meetings, travel, and diary management for faculty.
• Maintain accurate financial records and assist with budget tracking.
• Collaborate with internal departments to ensure smooth delivery of services and a high-quality experience for students and staff.

What We’re Looking For

• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Experience in a fast-paced, international environment is desirable.
• A proactive, customer-focused approach with the ability to manage multiple priorities.

CV’s will be sent on a rolling basis.

Governance Officer

We are looking for an experienced and proactive Governance Officer who is passionate about good governance and public protection, to join our Governance Team.

Position: Governance Officer
Location: Hybrid – Remote working with monthly presence at York House, London
Salary: £33,824 per annum (pro rata)
Hours: Part-time, 21 hours per week (0.6 FTE)
Contract: Fixed term, 12 months

Closing date: 9am Monday 4th August 2025
 

Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.

About the role:

As the Governance Officer, you will play a key role in ensuring our governance structures operate effectively, transparently, and in line with statutory and regulatory obligations. You will coordinate and deliver professional support to a range of our Colleges and Committees, working closely with Chairs and senior staff to ensure the organisation’s policies, records, and decision-making processes reflect best practice.

This is an exciting opportunity to support a governance function that plays a vital part in our mission to protect the public and uphold the standards of psychotherapy in the UK.

About you

You are a highly organised and detail-oriented governance professional with experience supporting Boards, committees or similar governing bodies. You have excellent written and verbal communication skills, strong judgement, and the ability to prioritise competing demands with tact and professionalism.

You’ll bring a confident, proactive approach to your work and a collaborative attitude to supporting multiple stakeholders. Ideally, you’ll also have experience in the regulatory, charity, or membership sector and an understanding of the mental health or psychotherapy field.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

Their charitable objectives are to promote:

• the art and science of psychotherapy and psychotherapeutic counselling for the public benefit;
• research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research;
• high standards of education and training and practice in psychotherapy and psychotherapeutic counselling
• the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public

Other roles you may have experience in could include: Governance Coordinator, Committee Secretary, Company Secretary Assistant, Board Administrator, Governance Support Officer, Governance and Compliance Officer, Secretariat Officer, Membership Governance Officer, or Governance and Risk Administrator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.