We are seeking to recruit an Independent Domestic Violence Advisor to join our inclusive pan London IDVA team. This post involves travel across South London, and a hybrid model of home and office working, working 37.5 hours a week, until 31^st March 2025.

Do you want to join a committed and inspiring team? Do you want to help make a real difference every day?

Do you want to contribute to change & improve the quality of lives of survivors of domestic abuse?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role will be part of our IDVA team covering Croydon, Bromley, Sutton and will have the flexible opportunity to work from home, our South London office (SW11 2PH) and various locations within these London boroughs.

As an Independent Domestic Violence Advisor you will: -

• To provide pro-active, high quality, frontline service to victims of domestic violence and abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
• To work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
• Work with survivors and other agencies to monitor the care pathway

You will need:

• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand Safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for a Independent Domestic Violence Advisor (IDVA) to join the IDVA team based in a split location at the Preston and Blackpool hub, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in a split location at the Preston & Blackpool hub, working 37.5 hours a week.at Preston. Hybrid working will be considered following successful completion of probation perdiod. All travel costs to and from appointments from your office base will be reimbursed.

As a IDVA you will be:

• Focusing on victims at high risk of harm, providing a pro-active, short to medium term crisis intervention service through individual safety planning, advocacy, emotional & practical support.
• Supporting victims face to face or by telephone to access services to keep themselves & family safe.
• Developing individual safety plans to meet client's needs as identified in the needs & risk assessment.
• Providing advocacy, emotional and practical support and information to victims including legal & civil options, housing, health & finance as well as support through the criminal justice system.
• Participating in multi agency meetings providing the voice of the client & ensuring actions are followed up.

You will need:

• A good understanding of domestic abuse & the impact on victims & their children.
• To understand risk assessment, safety planning & risk management.
• to understand Safeguarding issues, and the legal responsibilities surrounding these.
• theoretical, practical & procedural knowledge of civil and criminal justice remedies for victims.
• experience of working within a multi-agency and legislative framework.
• experience of managing a complex caseload, able to prioritise to deal with competing demands.
• strong crisis management skills and the ability to deal with stressful and difficult situations.
• excellent communication, negotiation and advisory skills, both written and verbal.
• the ability to use IT applications competently including, Microsoft Word, Excel etc. and Case Management systems in order to keep accurate records and monitoring your performance.
• This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Tower Hamlets Connect is a new flagship service, which provides people living in Tower Hamlets with free, independent and high-quality information, advice and advocacy on matters relating to health, social welfare, and social care.

Age UK East London is working in partnership with Tower Hamlets council to lead consortium of local voluntary sector organisations to provide:

1. The Tower Hamlets Connect Portal – a public-facing, web-based resource with up to date information about local services, events, citizen rights and benefits;
2. The Tower Hamlets Connect Helpline is a team of Advisors and First Response Officers providing telephone and email support Monday to Friday, 9 -5; and
3. Outreach advice and advocacy support in community hubs and GP surgeries.

In order to ensure maximum accessibility for residents, we also co-ordinate digital inclusion support, stakeholder involvement in service co-production and customer satisfaction reviews.

The Helpline Team Leader is a new post which has been created following a review of the Helpline to strengthen integration between health, social care and community-based services, ensuring residents are provided with the right help as quickly as possible

Job purpose

• Lead an effective, efficient and safe helpline for the residents of Tower Hamlets.
• Day-to-day management and leadership of a team of 4 Helpline Advisors and 3 First Response Officers.
• Be the key day-to-day contact for Tower Hamlets Connect Helpline, liaising effectively with community health and adult social services to ensure well-integrated and safe working practises and efficient and appropriate referral pathways.
• Monitor, develop and review the Tower Hamlets Connect Helpline service, ensuring quality and continuous improvement.

Main tasks

• Support and supervise the Helpline team, ensuring strong team culture and ongoing professional development.
• To oversee and co-ordinate the Helpline rota to provide sufficient cover day-to-day and during annual leave periods.
• To maintain excellent working relationships with professionals across adult social care, health and community providers to develop and deliver appropriate and proportionate skills and knowledge exchange to build and support strong integrated working practises and referral pathways.
• Act as safeguarding lead for the Helpline Team, advising colleagues and liaising with adult social services when required.
• Ensure that all information resources are appropriate, up to date and fit for purpose.
• Conduct routine quality checks on call handling, data entry and case recording across all systems and feed this into supervision and training plans.
• Gather and collate key data sets for service improvement and reporting purposes.
• Represent Tower Hamlets Connect at appropriate meetings, events and consultations as requested.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of Age UK East London.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

Person specification

Experience

• Support and supervise the Helpline team, ensuring strong team culture and ongoing professional development.
• To oversee and co-ordinate the Helpline rota to provide sufficient cover day-to-day and during annual leave periods.
• To maintain excellent working relationships with professionals across adult social care, health and community providers to develop and deliver appropriate and proportionate skills and knowledge exchange to build and support strong integrated working practises and referral pathways.
• Act as safeguarding lead for the Helpline Team, advising colleagues and liaising with adult social services when required.
• Ensure that all information resources are appropriate, up to date and fit for purpose.
• Conduct routine quality checks on call handling, data entry and case recording across all systems and feed this into supervision and training plans.
• Gather and collate key data sets for service improvement and reporting purposes.
• Represent Tower Hamlets Connect at appropriate meetings, events and consultations as requested.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of Age UK East London.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

Knowledge and Understanding

• Excellent understanding of key legislation i.e. Care Act, Mental Health Act and Mental Capacity Act
• Excellent knowledge of both the statutory role and preventative approaches to the safeguarding of vulnerable adults.
• Knowledge of services available to residents and their carers in Tower Hamlets (e.g. through health service, social services, voluntary sector) and the issues affecting them.
• Knowledge of Information Access Standards.
• Understanding of confidentiality policy and practice.
• Understanding of equality and diversity in practice.
• Understanding and commitment to empowering service users and person-centred practices.

Skills/ Attributes

• Excellent IT skills and ability to problem solve across multiple systems.
• Professional and courteous manner
• An open minded and challenging approach to work with the ability to work on own initiative
• Excellent communication skills both written and verbal with the ability to tailor to diverse audiences
• Good planning and organisational skills 
• Flexible, committed and conscientious

Additional requirements

This post is subject to Disclosure and Barring Checks.

PLEASE DOWNLOAD THE APPLICATION PACK TO CHECK THE BENEFITS OFFERED.

About Hart Square

Helping amazing organisations achieve remarkable things.

We have been a leading provider of consulting services to the non-profit sector for over 10 years, working with professional membership organisations, charities, trade associations, the education and healthcare sectors. We deliver digital transformation projects to our clients, from strategic planning, requirements gathering, and business process reviews to technology partner selections, technology implementations and general consultancy and support. We are recruiting talented Consultants, Project Managers and Business Analysts to join our growing team!

Why work at Hart Square

At Hart Square, you’ll work in a supportive and dedicated team. We have fun and challenge ourselves. We never stand still and constantly push the limits of our knowledge, solving complex and fascinating problems. We want to do meaningful work for the not-for-profit sector and make a difference to our clients every day.

 We would love to hear from you if you:

• Understand CRM solutions and digital engagement tools, their benefit and business application
• Have project management and business analysis experience
• Have a passion for and experience in the not-for-profit sector
• Are not a techie, but are tech-savvy
• Have a reputation for delivering high quality projects
• Are a strategic thinker, but also love getting stuck into the detail
• Take pride in the quality of the work you produce
• Take responsibility and accountability for your own work
• Have exceptional organisation and time management skills
• Have an ability to juggle conflicting priorities and multiple projects at the same time
• Love a challenge and variety every day

In return, we can offer you:

• The opportunity to work with some of the top CRM and digital technology providers in the sector
• The opportunity to work for the most prestigious non-profit organisations in the country
• A closely knit, supportive team of like minded professionals passionate about the non profit sector
• A working environment with an appreciation for your mental health and wellbeing
• Monthly team development day
• Monthly headspace day for personal learning and development
• A generous remuneration package
• A company pension scheme
• Professional growth through certification as well as personal development
• Mentoring from leading sector experts
• Learning opportunities across a variety of platforms and specialisms
• Time off between Christmas and New Year
• The opportunity to celebrate our success with cake and regular team socials
• Annual team award ceremony

A note about current ways of working 

We currently have a hybrid way of working from home, from our Victoria office, as well as from our client offices mainly in central London.

Promoting equality and valuing diversity

Hart Square is committed to promoting equal opportunities in employment. Staff, and any job applicants, will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation

We aim to get back to successful applicants within 2-3 working days of application. Please find out more about us and the role on our website.

Job Type: Full-time

Salary: £40,000.00 to £50,000.00 /year

an you deliver exceptional customer service and aspire to make a real impact on our customer journey?

About the role

Our Customer Payment Advisors play a pivotal role in ensuring the smooth process of customer payments, working closely with data and income processing. 

In this role, you’ll be processing and thanking all general donations, sponsorship, community fundraising and volunteer income and in memoriam. You will manage administrative tasks from internal and external customers in an efficient and helpful manner within agreed timescales and service levels.

Developing an excellent understanding of the British Heart Foundation's (BHF) and CRM database and associated procedures, you’ll ensure the accurate and responsible handling of all data in line with BHF data policies.

Supporters are at the heart of everything we do, and we believe that donating to us should be a positive and rewarding experience. We are not funded by the government and rely completely on the generosity of our supporters to fund our life saving research

Working arrangements

Working hours are 9-5, Monday to Friday.

Your working week will be split between home-working and one day per week in our Birmingham Office. You can work in our office more frequently if that is your preference. This will allow us to unlock our best work for our cause, blending the best of home and office working.

About you

As our ideal candidate, you are a self-starter, with excellent attention to detail, and a calm, can-do attitude. Strong communication skills are essential plus the ability to build successful working relationships. 

You’ll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/ inputting of information. This will be matched by your data entry and manipulation skills and ability to proofread.

With excellent numerical skills you’ll also have the following skills and experience:
• Ability to use own initiative and manage own workload
• Ability to demonstrate excellent customer service skills and respond by telephone and in writing sensitively to our supporters and customers.

About us
 
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We celebrate diversity and make inclusion part of what we do every day. It sits at the heart of our People Experience. Our aim is for all our colleagues and volunteers to bring their true self to work.

What can we offer you

Our MyBHF Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. Alongside your Customer Service Advisor role, we offer opportunities to complete apprenticeships. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation.

Our generous staff benefits include:

• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance

We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all our colleagues and volunteers to bring their true self to work.

Interview process 

The interview process will be held over MS Teams or at our Birmingham office.

Senior Recruitment Advisor

Reports to: Head of Talent Management

Location: West London – currently operating an agile working policy with two core days (Mon and Weds) in the office

Contract: Permanent

Pattern: Full Time

Salary: circa £40,000 (we can be flexible depending on the right candidate)

Key Highlights:

We are a skilled and supportive recruitment team, working to attract the best people into our successful network of 39 schools, serving around 30,000 children at primary and secondary age across London, Birmingham, Hastings and Portsmouth.

This role offers exposure to high-level stakeholders across a fast-paced and inspiring charity.  You will have the opportunity to attract, assess, and recruit senior leaders across the organisation. 

Benefits

• 27 days annual leave plus bank holidays, rising with each year of service and full office closure between Christmas and New Year
• Hybrid working, with currently two days a week in our state-of-the-art office in West London working alongside colleagues
• Regular social events, monthly free breakfast, and daily fruit
• A flexible approach to working with understanding and consideration for work life balance and personal commitments
• The option of two generous pension schemes, being able to choose the one that suits you:
• TPT (The Pension Trust) -  our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to.
• LGPS (Local Government Pension Scheme) - a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot for every year of your retirement
• Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform
• Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests

Key Requirements:

• Experience of managing multiple projects within a reasonably fast paced organisation
• Experience of recruitment and/or leadership training or development (is ideal but not essential)
• Strong communication and interpersonal skills, comfortable and confident working with internal and external stakeholders at all levels
• Flexible, organised and able to multi-task and prioritise work to meet deadlines 
• Hard working, highly detail orientated, and systematic 
• Knowledge of and experience in the education sector
• Right to work in the UK

About Ark

Ark is an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we are a network of 39 schools, educating around 28,500 pupils in areas where we can make the biggest difference. We also incubate start-up programmes (Ark Ventures) that improve the education system.

How to Apply:

Apply with a CV and brief cover letter via our online recruitment portal. Applications to be submitted by Monday 11th July 2022.

For any questions or to discuss the role in confidence please contact our Recruitment Advisor, Natalie Sullivan.

Interviews may be arranged as suitable candidates are identified, so early application is strongly advised. Please let us know if you would like to apply by may miss the deadline.

Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check.

Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives. 

Customer Service / Engagement Centre Assistant

Did you know you could use your skills and expertise of building rapport and confident telephone manner to play your part in releasing children from poverty in Jesus’ name? Are you looking to use your experience in customer service to make a lasting difference to children living in poverty? If yes, we would love to hear from you.

At the heart of the charity’s ministry is a relentless passion to act on faith and empower every child left vulnerable by poverty. The work is Christ centred, child focused, and church based.

Position: Engagement Centre Assistant

Location: Office-based, Fleet Hampshire

Salary: £21,000 (within the grade £21,000 - £26,600)

Hours: 35 core hours per week, you will be contracted to work between Monday to Saturday
within the hours 08:00 – 18:00, this allows for variations in workload. However, the general working week will be Monday – Friday

Contract: Permanent

Benefits: Enhanced pension scheme with 10% employer contribution, equivalent of 5 normal working weeks' annual leave a year, plus normal bank holidays, Dental Insurance, Income Protection and Group Life cover on appointment plus Private Medical & Dental cover on successful completion of probation.

Closing Date: 10.00am on 12 July 2022. We reserve the right to close this vacancy early if we receive sufficient applications for this role

Interview Date: 1st Stage interviews w/c 25 July

About the Role

As an Engagement Centre Assistant, you’ll care for supporters and guide them through their journey. You’ll answer incoming enquiries and initiate outgoing enquiries by phone, text, email, chat, social media, and face-to-face.

You’ll help supporters grow in engagement with their sponsored children and with the ministry. By doing this well and delivering excellent customer service, you’ll encourage supporters to participate fully in a global movement, so that we release more children from poverty in Jesus’ name.

Responsibilities include:

• Actively maintain and promote the charity’s UK’s Christian ethos and values
• Build relationships with supporters to ensure they are known, loved, protected, and ignited to action

About You

To flourish in this role, you’ll need:

• Customer service experience
• Core computer and administration skills

You need to be:

• Personally committed to the Christian faith. There’s an occupational requirement for the holder of this role to be a practicing Christian, in order to promote the organisations ethos and help others to experience, explore and express the faith-based motivation of the work.
• Deeply connected to the ministry to children.
• Aligned to the charity’s cultural attributes.
• A ‘people person’.
• A great listener and communicator.
• Adaptable, flexible, and resilient.
• Open to peer feedback.
• Able to work independently and as part of a team.

We need you to be…

Personally, committed to the Christian faith. There’s an occupational requirement for the holder of this role to be a practising Christian, in order to promote the charity’s ethos and help others to experience, explore and express the faith-based motivation of our work.

Please note the charity can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

You may have experience in areas such as Supporter Engagement, Supporter Engagement Advisor, Supporter Engagement Assistant, Supporter Engagement Officer, Supporter Care, Supporter Care Advisor, Supporter Care Assistant, Supporter Care Officer, Customer Service Advisor, Customer Service Officer, Customer Service Executive, Customer Service Agent, Customer Service, Customer Contact, Call Centre, Call Centre Advisor, Call Centre Officer, Call Centre Handler, Call Centre Agent.

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. Learn about our social mission and our history by reading our 'what we do section' on our website.

A certifed Great Place to Work, We are a friendly, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer.  We are launching an ambitious Digital Transformation Programme to seamlessly connect and engage Customers, Clients, Members and Staff and support our mission to train 1:10 of the population in mental health knowledge and skills.

What are we looking for?

We are looking for individuals who can effectively support our Client Delivery or SJA teams throughout the entire client journey as the first point of contact for either teams. You will carry out key administrative tasks to ensure delivery is carried out effectively, some of which include responding to enquiries, booking clients onto courses, arranging course materials and recording feedback on to the CRM system. The role holders will play a key role in ensuring smooth delivery processes whilst maintaining good relationships with new and existing clients.

You will be able to:

• Record new enquiries and booking information accurately on the CRM system for new client course deliveries
• Monitor shared inbox and answer or allocate enquiries to appropriate Development and Delivery Consultants
• Respond to enquiries via phone and email, and escalate to relevant consultants as appropriate
• Order training materials for each client  course delivery, collaborating with supply chain team
• Match Associates with each client 
• Coordinate with clients for booking confirmations and follow up feedback
• Pull accurate reports for weekly sales and impact records
• Develop good working relationships with other teams and peers to support overall delivery
• Collaborate with key SJA stakeholders to recommend solutions to resolve issues

You will have:

• Experience working within a busy team providing high quality administrative support
• Experience managing email and phone enquiries
• Experience managing administrative processes on a CRM system
• Good attention to detail and ability to input information accurately
• Excellent customer service skills
• Ability to develop good working relationships with key stakeholders
• Ability to prioritise and meet deadlines

Desirable skills:

• Experience providing administrative support for a training delivery team
• Knowledge of CRM systems
• Ability to manage a changing workload
• Awareness of mental health and wellbeing in the workplace
• Flexible and willing to learn new techniques, systems and processes

Looking after you

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.

What we offer:

• 25 days annual leave plus bank holidays
• Two wellbeing breaks, in summer and winter
• Free Mental Health First Aid training
• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling
• Free flu jab to protect your health in winter

Employee benefits after probation period:

• Investing in your professional development, including qualifications and mentoring
• Death-in-service and critical illness cover
• Enhanced maternity and paternity leave
• Free eye test and £55 towards glasses
• Cycle to work scheme with an interest free loan to buy a bicycle
• Matched pension scheme (up to 5%)
• Flexible working hours and access to flexible ways of working
• Commitment to volunteering
• Fun Club, festive events and celebration
• Team lunches and events
• 'Bonusly' employee recognition and reward scheme

Interested? How to apply

For the full job description and person specification please see the attached document or go to our website for further information.

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role. The closing date for applications is 10th July. We expect interviews to be held w/c 18th July. 

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or those who are pregnant or on maternity leave. We are especially keen to encourage applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and those from a Black, Asian or Minority Ethnic background.

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

We have an exciting opportunity for an Independent Domestic Violence Advisors (IDVA) to join the IDVA team in Luton.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

We are looking for an IDVA to work with our IDVA team working with domestic abuse victims deemed as most at risk of harm. This role is 30 hours per week on a fixed term contract until 31st March 2023, with potential to be extended subject to funding.

As an IDVA you will be:

• Providing a high quality support and advocacy service to victims of domestic abuse.
• Managing a caseload; identifying and assessing risks and needs, providing a tailored crisis intervention service through individual safety planning, advocacy, emotional and practical support.
• Working with other agencies and advocating on behalf of service users in order to help them access services to keep them safe.
• Working within a multi-agency framework consisting of partners as well as MARAC and other local partnerships to offer a coordinated response to domestic abuse.
• Promoting the service and raise awareness of domestic abuse through the delivery of training to local partners.

You will need:

• Experience of working in support and advocacy with victims of domestic abuse is advantageous
• To be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.
• To ideally hold a SafeLives IDVA accreditation, relevant degree, vocational qualification or relevant experience of delivering a service and working with domestic abuse victim's/service users in a statutory, voluntary or community work setting.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

This role is part of the Phoenix Project which provides individual and family support to domestic abuse and sexual violence victims and their children.

The Early Interventions Team act as the gateway for all domestic abuse and sexual violence referrals to the Phoenix Project. Working within an experienced and established team, the EI Triage Advisor will:

• Triage referrals, with a particular focus on domestic abuse referrals.
• Conduct risk assessments and offer immediate safety planning advice.
• Respond to safeguarding concerns.
• Signpost victims and professionals to other support agencies where appropriate.
• Offer specialist sexual violence and domestic abuse advice and support to professionals.

In addition, the role requires the building of effective relationships both internally within the Phoenix Team and externally, supporting a multi-agency approach.

Closing Date: Monday 25th July 2022 

We have an opportunity for someone with strong customer service and administration skills to join our busy and highly-regarded Disclosure service team. As the largest provider of criminal record checks to faith organisations in the UK, this role will help us process digital DBS applications made through our system, checking they meet the legal requirements and ensuring our records stay up to date. You’ll also provide advice and guidance to our broad range of member organisations who phone our Disclosure Helpline, maintaining our consistently high level of customer service. 

For further information please visit our website

Interview Date: 2nd August 2022

Please note we can only accept applications from UK residents at this time

National Energy Action (NEA), is recruiting for an Energy Advisor. This post provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by 6.5 million households in the UK.

NEA’s Energy Advisors are empathetic, polite and have good listening skills but are also knowledgeable, assertive and confident.  Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups.  They also get involved in a range of tasks to support these activities.  Energy Advisors sit within the Operations Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.

While experience providing advice to householders and knowledge of energy efficiency would be advantageous, they are not essential as NEA will provide full training to the successful candidate. The post will suit an experienced candidate looking to work three days per week and with a flexi-time arrangement.  NEA currently has a regional office in Coventry and would look to base the successful candidate here, although we are still working on a temporary remote basis.  This is a permanent, part-time role:  22.2 hours per week, preferably Monday – Wednesday. Other working day arrangements can be agreed on appointment. The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.

Employment Adviser

REQ001833

Part time – 17.5 hours per week

£13,365 per year (£26,730 per year full time equivalent)

London E15 2GW / Remote Working

Are you an experienced employment adviser?

Who has provided employment support to a diverse caseload of customers?

Have you delivered employability training?

And enabled customers to gain meaningful employment, training or volunteering outcomes?

The role

• We are looking to recruit a part time adviser to join our London Employment team. You will empower our customers to find volunteering, education, training or work. This could be in group training, either in person or online or in one-to-one sessions.
• You will also market our services to potential referral partners and employers.
• Travel to meet with our customers or stakeholders across your local area is part of this role.
• We are offering a hybrid model of delivery so working from home for part of your week is available.
• You would be based at our London Office at Here East in Stratford

About you

• You will have experience of advising customers with their journey towards employment.
• You will show that you are passionate about improving disabled people's lives through employment.
• You will be able to manage your diary effectively and have excellent time management skills to facilitate good management of a caseload.
• You will be dynamic, results-focussed, and comfortable working to targets.
• You will have a proven track record of achieving outcomes online and in face to face meetings.
• You will have the confidence to deliver sessions to our customers on either a one to one basis or within groups.
• You will be comfortable in both an online and in a face to face environment.
• You will have excellent verbal and written communication skills and the ability to provide advice and information in a meaningful, appropriate, and supportive manner.
• We ask you can show an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
• Flexible and willing to provide support across portfolio of services across England and Wales as customer need dictates. (digitally if out of geographic location).
• A qualification in Information Advice and guidance or PTTLS (Preparing to Teach in the Lifelong Learning Sector) is desirable
• We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Close date: 18/07/2022

Our Values - Pioneering, Courageous, Connected, Open, Fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity and encourage applications from disabled people. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

Equality and Diversity and Inclusion

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

We encourage applications from underrepresented groups including people in BAME and LGBTQ+ communities.

Scope Benefits

We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave , flexible working (where we can), company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Who we are at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

Advice & Enquiries Adviser

• Full time, Permanent
• £29,190 to £31,765 per annum plus pension, medical and dental insurance
• 25 days holiday (plus 3 additional days to be taken between Christmas and New Year)
• 4pm finish on Fridays
• Hybrid Working, Central London location (Covent Garden)

REPORTS TO

Advice, support & Enquiries Manager

OVERVIEW

The Masonic Charitable Foundation is looking for an experienced adviser to join our frontline Advice, Support & Enquiries Team handling all enquiries via the Enquiries line and electronic/mail channels. Each month we receive hundreds of phone calls and emails from people who need our help. The team’s Advisers are often the first point of contact with the MCF and play a key role in our grants process.

You will need excellent customer service skills, a high level of personal resilience, ability to quickly build a good rapport with callers and be a team player who is willing to support colleagues and prioritise the needs of the team. Previous experience in a comparable role is desirable.

Day to day responsibilities include answering calls and responding to emails from individuals and families for a range of support (including daily living costs, health and care and education), liaising with our Advice and Support Advisers and Visiting Volunteers, awarding grants for counselling and consultations and keeping the grants system up to date.

Please note this job is subject to a basic DBS check.

MAIN DUTIES

• To answer calls and voicemails professionally and courteously, providing an excellent first impression of the charity
• To make an initial assessment of each enquiry to determine likely eligibility for support and to manage expectations appropriately
• To accurately record details of enquiries on the grants system
• To process grants to enable applicants to access medical consultations and the counselling service
• To signpost applicants to other sources of advice as appropriate
• To work effectively as part of the team, collaborating and supporting colleagues
• To act as the first point of contact and to build and maintain excellent working relationships with our Provincial contacts

PERSON SPECIFICATION

Essential

• Previous experience of working/volunteering within the charity, advocacy or social sector, or a grant making organisation
• Excellent customer service skills
• Polite and calm telephone manner
• Ability to tailor communication to suit audience
• Ability to diffuse high-emotion calls
• Able to quickly establish rapport
• Strong written skills – ability to communicate in a clear and concise manner
• High levels of emotional intelligence and personal resilience, some callers will be distressed and their circumstances can be distressing
• Ability to work well under pressure
• Organisation and effectiveness
• Prioritisation
• Meeting deadlines
• Attention to detail
• Team working
• Ability and willingness to put the team first
• Supporting and collaborating with colleagues
• Build and maintain effective working relationships
• IT, particularly MS Office applications

Desirable

•  Experience of working on an advice line, enquiries line, helpline, contact centre or similar
• Previous customer-facing role
• Working within an advisory role
• Experience of working alongside volunteers.
• Administration

HOW TO APPLY

Please submit a CV and covering letter explaining why you are interested in the role and how you meet the person specification.

Deadline for applications:  13th July 2022

Date for interviews:   19th July 2022