Customer service executive jobs in kingston upon thames, greater london

Battersea has recently approved a new 5-year organisational strategy to deliver an even greater impact for dogs and cats through our Prevent, Support and Care activity. This, alongside Battersea’s significant growth in recent years, means that we now require greater coordination and structure to support how we prioritise and manage key organisational activity and manage our resources effectively.

To support the delivery of the new strategy and its respective programme of works, we are now seeking a new role of Head of Project and Strategic Planning to play a central role in shaping how we deliver our priorities across the organisation, supporting the leadership team, directors and strategic project leads in the delivery of our objectives, and ensuring there is effective management and oversight of projects and programmes which facilitates sound decision making and governance principles.

To support a significant CRM implementation programme, the programme has incorporated some formal governance structures and processes to support effective change management and decision making. We are now looking to embed and expand on those and ensure we have fit for purpose mechanisms for overseeing all key activity across the charity.

This role will therefore be responsible for developing, embedding, and leading a fit for purpose and effective Project Management Office (PMO), shaping delivery practices, building project management capability, and improve organisational alignment and performance in a way that supports dynamic cross-organisational decision making and innovation. As this is a new position, and will result in changes to our ways of working, the Head of Project and Strategic Planning will also be required to play a leading role in supporting and enabling organisational change, ensuring there is a clear understanding of change impacts associated with projects and programmes, strong stakeholder engagement and influencing skills are applied, and clear transparent communication of the roadmap, including risks and benefits, is shared to bring people on the journey and enable us to embed best practice methodology.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 28th September 2025
Interview date(s): 9th/10th October 2025

For full details on the role, please download the recruitment pack. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Digital Learning Lead – UX / UI

Salary: £40,000 per annum
Contract: Fixed term until April 2027
Location: London (EC1M) with hybrid working (1–2 days per week in office)
Hours: Full time (35 hours per week)
Closing Date: 28 September 2025, 5:00 PM
Interview Dates:

• First Stage (online): 14–15 October 2025

• Second Stage (in person): 22 October 2025

Use your UX/UI and digital learning expertise to shape the future of technical education.

At WorldSkills UK, we believe in the power of skills to change lives, boost the economy, and raise the prestige of technical and vocational education. We’re looking for a Digital Learning Lead – UX/UI to play a pivotal role in developing and improving the Learning Lab, our online platform for educators and trainers across the UK’s technical and vocational education sector.

This is an exciting opportunity for a creative, user-focused digital learning expert who’s passionate about supporting educators and driving up standards in teaching and training.

Key Responsibilities

• Lead the design and development of the Learning Lab, ensuring an intuitive, engaging, and accessible user experience.

• Own and optimise the educator journey from first visit to repeat engagement using data, feedback, and testing.

• Collaborate with internal teams and external partners to develop new features and improve platform functionality.

• Apply strong UX/UI design skills to deliver impactful, user-centred digital solutions.

• Manage platform projects, budgets, vendors, and reporting processes.

• Promote high standards in design, accessibility, and inclusivity across the platform.

What We Offer

• Salary of £40,000 per annum

• Hybrid working (with 1–2 days in our London office)

• 25 days annual leave (plus bank holidays), rising with service

• 6% employer pension contribution (with 3% employee contribution)

• Healthcare cash plan & life insurance (3x salary)

• A flexible and supportive working culture

How to Apply

1. Your CV (Word format with identifying details removed)

2. A supporting statement explaining your suitability for the role

3. A separate document with your contact details and confirmation of your right to work in the UK

4. A digital portfolio (PowerPoint or PDF, max 5 slides / 10MB) showcasing your UX/UI work and approach

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
 

The role is a full time permanent role. The role is based at Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). We will consider applications to work on a flexible and job share basis wherever possible. 

We are looking for a Marketing Manager (Commercial) to lead a team to deliver effective and impactful multichannel marketing campaigns to drive engagement with our services, increase revenue, and support the development and expansion of the Union’s commercial portfolio. We operate a diverse range of values-led commercial services, including bars, cafes, shops and gyms.

Are you a brilliant organiser who thrives behind the scenes? Join a passionate team working to end education inequality through the power of Classics.

We’re looking for an Operations Officer to be the steady hand that keeps our charity running smoothly. From managing systems and data to coordinating logistics, finance, and HR, you’ll play a vital role in enabling our programmes to reach schools and students across the UK. This is a varied and rewarding role at the heart of a small, friendly team making a big impact.

Diversity and inclusion

As a social mobility charity, being inclusive is a fundamental value of Classics for All. We welcome applications from all eligible people and are particularly keen to receive applications from those who are from communities that are less represented within the Classics community, such as those from minoritised ethnic backgrounds and those with disabilities.

It does not matter if Classics was offered at your own school, and you do not need to be a Classicist to join our team – there will be no Latin tests!

The postholder will develop and lead fundraising and partnerships, raising crucial funds to support MumsAid’s growth. We are looking for an experienced, versatile fundraiser who can hit the ground running, bring a holistic approach and work with a range of donors and funders to help MumsAid develop a sustainable income pipeline. 

This role has strategic accountability for fundraising and managing funder relationships. You will lead our competitive tendering and grant application work, and develop our corporate partnerships.

This is a part-time post, flexible on location, although some travel within the UK may be required. The role will provide support at fundraising events, requiring some occasional evening and weekend commitments (for which time in lieu will be granted).

Main Duties 

Leadership and Management: 

· Work alongside the Senior Leadership Team (SLT) and Board (particularly the Fundraising and Marketing Subgroup) to proactively identify potential sources of funding and realise opportunities for growth. 

· Devise and develop appropriate strategies, produce and deliver strong proposals and pitches. 

· Provide knowledge of current fundraising practice and develop a consistent working strategy that is sustainable.

· Assist in informing long-term financial/business planning and clarifying priorities. 

· Support the SLT and Board in developing a comprehensive framework for reporting on the charity’s impact, including to funders. 

Oversee and support monitoring submissions.

Fundraising:

· Develop, implement and evaluate a fundraising strategy in line with MumsAid’s priorities, to include key areas of focus – fundraising from trusts and foundations, statutory fundraising, corporate fundraising, to secure c. £500k over the next 2 years.

· Research, formulate and write applications, bids and tenders, including to statutory funders and trusts and foundations, coordinating with other team members for input as necessary.

· Build strong relationships with existing and potential funders, partners and stakeholders.

· Write reports for funders to meet deadlines and submit further applications for existing funders where appropriate.

· Work with the SLT and Board to develop and maintain strong relationships with commissioners, funders, partners and corporate organisations to ensure good communication about organisational/project progress, address any issues that arise, and identify new income streams. 

Organisational and General Duties: 

· Maximise fundraising efficiency by using and developing our CRM to ensure there is a clear process for recording and managing fundraising activity. 

· Contribute to the financial planning, budgeting and management accounts process. 

· Contribute to the development of MumsAid’s understanding and communication of our Return on Investment (ROI).

· Report regularly on KPIs, monitoring and evaluating against social impact and ROI. 

· Develop and manage a reporting schedule for the Board and funders to ensure monitoring and reporting is in done in an effective manner in line with organisational priorities, tracking restricted and unrestricted income, project development and targets. 

· Maintain awareness of fundraising and charity law and ensure that activity adheres to relevant legislation and guidance. 

Communications and Marketing: 

Liaise with colleagues to help shape and implement our marketing and communications plan, ensuring our reputation is upheld and our knowledge is shared through positive, consistent and accurate communications and messaging. 

Diversity and Inclusion: 

Promote and support equality, diversity and inclusion, e.g., ensuring that the views and voices of MumsAid’s service users are considered in all aspects of fundraising initiatives, including in the discussions of need and impact.

About You 

· You will be passionate about our mission and see yourself as part of a highly motivated team helping MumsAid exceed its goals.

· You will be the face of our organisation in many ways, so you will have experience of, and enjoy, representing an organisation externally at events, conferences and more.

· You’ll be driven to maximise income from funding/partnership opportunities through your proven negotiation and influencing abilities, with a natural confidence and enthusiasm.

· You’ll be goal orientated and not defeated by rejection, deadlines or pressure to move in a fast-paced environment.

· You’ll value excellence in relationship management and bring energy and motivation to inspire others to support our charity. 

· You’ll be proactive and versatile in your approach and value the opportunity to grow and shape a new role.

Key Experience and Skills:

· Proven track record of working with trusts and foundations, corporate and statutory funders, including expertise in writing applications and stewarding grants.

· Experience of major donor fundraising.

· Ability to bring creative ideas to the table that mirror our strategic direction.

· Financial literacy and management experience, confidence in working with budgets, creating a financial narrative, and working with databases.

· Demonstrably outstanding written communication skills with the ability to write compelling copy, tailored to a range of audiences and platforms. 

· Proven track record of building positive relationships with funders, partners, volunteers, and supporters; you may already have a network of relationships this role could benefit from.

· Articulate speaker, able to present and repackage complex information in succinct and digestible format.

· Microsoft Office proficient, Proficient with Word, Excel and able to put together PowerPoint presentations.

· Ability to develop strategies, operational plans and KPIs in collaboration with colleagues and stakeholders. 

· Excellent working knowledge of voluntary sector funding streams.

· Excellent teamwork skills but with the ability to work independently. 

· Proactive and confident in using own initiative and prioritising workloads.

Desirable Experience and Skills: 

· Experience of representing an organisation externally, e.g., through presentations, events, conferences. 

· Experience of working closely with communications and/or marketing to optimise fundraising and profile-raising opportunities.

· Experience in using a CRM system to support relationship management and reporting.

St John Ambulance is partnering with Robertson Bell in their search for a Finance Business Partner (Volunteering) to join their high performing team on a permanent basis. St John Ambulance is England's leading, volunteer-powered first aid charity dedicated to first aid education and emergency response across England. They are committed to ensuring that everyone receives the help they need in a health crisis from those around them.

The Finance Business Partner in Volunteering is responsible for providing the first line of support and assistance with the development of financial plans, analysis of the financial performance and forecasts of the Volunteering businesses. They will be a key member of the Financial Planning and Insight team to ensure delivery of the annual three-year budgeting process, that is aligned to strategic operational plans.

The organisation:

This is a fantastic opportunity to join a team of over 1,400 employees and over 30,000 volunteers, united by their goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, they are proud of their past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. They do this through developing and providing effective community response and outreach services and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

The key duties of this Finance Business Partner will be as follows:

• Provide impactful and effective finance business partnering to St John Budget Holders, the Senior Management and Executive Teams.
• Deliver high quality business and financial analysis, with detailed outcomes and benefits, to identify and present coherent rationales for change, to support effective delivery of services.
• Work with the relevant stakeholders, to timetable in the production of the charity’s monthly management accounts, the annual budgeting and in-year forecasting process.
• Drive continuous improvement in St John’s financial management reporting, forecasting and analysis.
• Utilise technology and tools to continuously improve the presentation and content of the charity’s financial management reports.
• Provide clear and understandable narrative to stakeholders and the rest of the team, advocating good accounting principles.
• Identify and implement cost and efficiency savings, without compromising the quality of the service and accuracy of the reporting.
• Work with business partners to provide the financial analysis and appraisal for business cases.

The successful candidate will have:

• A full professional accountancy qualification (CCAB or CIMA).
• Ideally, experience in the charity sector and working in large complex organisations.
• Significant experience in management accounting processes.
• Demonstrable, previous, extensive experience in a finance business partner role.
• Track record of supporting the end-to-end processes for in-year forecasts and annual budgets.
• Experience in dealing with a stakeholders at all levels, internal and external.
• Excellent influencing skills, with confidence and gravitas to respectfully challenge.

This role is being offered Nationwide within the UK, with only occasional travel required to an office for key in-person meetings. Applicants must be willing and able to attend occasional meetings in the evenings, via Teams. TOIL and flexible working arrangements facilitate this.

The closing date for applications is on Sunday 7^th September, with first stage interview due to take place the week commencing 15^th September. Applications will be under continuous review in advance of this date so please do not delay in applying to make sure you don’t miss out!

Award-winning music education charity, the London Music Fund, is seeking a Fundraising & Data Manager from October 2025 to join our small team of 3. The role is varied and interesting, with a fundraising and donor reporting focus – the post-holder will support the CEO with all fundraising for the charity, including writing Trust and Foundation applications, research on new prospects, and managing donor reporting. In addition, we hold 2-3 major fundraising events each year, and this role would support the CEO in all aspects of event management.

We are also looking for someone who is interested in developing our impact reporting, working with the Programmes Manager to develop evaluation frameworks, using and gathering data to support impact reporting to donors.

The role is advertised as full time, initially on a 12 month fixed-term contract. However, a part-time option (min. 3 days per week) may be discussed. If part time, a reduced role description would be agreed.

About the London Music Fund: 

Established in 2011, the London Music Fund’s (LMF) mission is to transform under-served communities in London by enabling children to access a holistic and high-quality music education, and every child who demonstrates significant musical ability, enthusiasm, and commitment to learning an instrument is given the opportunity to develop their potential.

The Role 

• Reports to: CEO
• Hours: Full time, 35 hours per week (part-time work at a minimum of 3 days per week will be considered. Please state in your application if you are applying for part-time).
• Salary: £35,000 full-time salary (pro rata if part time)
• Terms: Initially a 12 month fixed term contract
• Place of Work: Hybrid: 169 Union Street, London, SE1 0LL and remote (min. 3 days per week in office if full time)
• Holiday: 25 days plus bank holidays (pro rata if part-time)
• Pension contribution: 5% employer, 5% employee
• Start Date: ASAP
• This role is subject to an enhanced DBS check

Job Description

Key Responsibilities:

The charity currently raises c. £750k annually from a variety of sources including individuals, trusts and foundations, corporates and events. The key aspects of this role are:

Trusts and Foundations

• Research and draft Trust and Foundation applications, updating the prospects and pending report, managing pipelines.
• Manage the reporting schedule (with the Programmes Manager).
• Collate data for reports and maintain positive relationships with funders.

Individual Donor Relations:

• Maintain accurate and up-to-date donor records on Salesforce and SharePoint.
• Respond to donor enquiries and provide excellent customer service.
• Manage donor communications, including thank you letters and updates.
• Assist with donor stewardship activities to build relationships and encourage continued support.
• Manage the Scholarship Sponsor reporting schedule (with the Programmes Manager).
• Lead on the management and growth of the Friends Scheme, including developing relationships and reporting.

Data Management and Impact Reporting

• Maintain and update the fundraising database (Salesforce), including GDPR and Gift Aid records, processing donations, ensuring compliance with current regulations.
• Develop methods of data analysis and segmentation for targeted fundraising efforts e.g. event attendees, Scholarship sponsors, major donors.
• Work with the Programmes Manager and CEO to develop quantitative KPIs and evaluation of programmes, including graduation data, surveys, alumni monitoring and developing a long-term impact framework.

General Fundraising Operational Support

• Lead on fundraising campaigns e.g. the Big Give Christmas Challenge and ad hoc projects.
• Support the development and implementation of fundraising strategies, in collaboration with the CEO.

Finance Support/Gift Aid

• Responsible for managing the online donations platform, Enthuse, including thanking donors and supporting the Senior Programmes and Operations Manager in reporting / reconciliations.
• Support the CEO in managing the quarterly Gift Aid reporting schedule.
• Support the CEO in managing fundraising events, including donor invitations, and event management where required.

Marketing & Comms

With the team:

• Manage LMF’s social media (Facebook, Instagram, LinkedIn), posting regularly, growing reach, compiling strategy, keeping up to date with current trends.
• Manage LMF’s website and news stories, keeping updated, monitoring photos etc (within Scholars’ privacy policy), support the development of LMF’s new website launch in 2026.
• Contribute to LMF’s impact reports and other publications.

Other Duties:

• Maintain a professional and organised work environment.
• Contribute to a positive and collaborative team environment.
• Stay up to date on fundraising best practices and trends.

Person Specification: Skills and Qualifications Essential (E) or Desirable (D)

• At least three years’ experience in a similar role (E)
• Strong organisational and time management skills (E)
• Experience of writing funding applications and reports (D)
• Experience of using data to measure impact (D)
• Experience with donor database management (D)
• Experience of managing events (D)
• Excellent communication and interpersonal skills (E)
• Ability to work independently, flexibly and as part of a team (E)
• An understanding of and interest in music education and the charity sector (E)
• Sound knowledge of Microsoft Office programmes (E)
• Experience of Canva (marketing), Salesforce (CRM) and/or Enthuse (donations) platforms (D)
• Passion for the mission and values of the organisation, in particular access to music education for children from low-income families (E)

Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and “rehearse” for real-life scenarios. Participants are encouraged to be both consumers and producers of learning through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse. 

We have grown rapidly in recent years, and now have an exciting and varied programme of work which is funded from a wide range of sources. We have long-standing, high-value relationships with organisations such as the Mayor’s Office, Esmée Fairbairn and Clifford Chance, and continue to grow our income from a range of supporters from trusts, foundations, corporates, individuals and community fundraisers.

We now have a need for an Officer to work closely with the Development Director and CEO in developing our corporate income stream, managing the accounts of existing corporate partners and generating income through securing new corporate partnerships. These partnerships will generate both donations and earned income, with corporate partners contracting Tender to deliver workplace training. You will also work closely with our Corporate Advisory Board, which includes a diverse, ambitious group of professionals who are supporting us to maximise our corporate income stream. This role will involve a diverse range of work, from identifying prospects, creating compelling funding approaches and workforce training pitches, through to successfully managing relationships with corporate partners.

We are looking for someone who has:

• Experience in researching and developing prospect lists for priority industries and implementing new business campaigns which will secure multi-year high value partnerships, both for workplace training and donations
• Experience of selling training programmes to businesses
• Experience in developing engaging and impactful partnership proposals and training propositions
• Ability to work independently
• Excellent interpersonal skills and the ability to develop strong relationships at all levels

The main purposes of the Development Officer role are:

• Working with the Development team to collectively achieve annual fundraising targets exceeding £2m per year
• Selling workplace training and donation opportunities to corporate partners across a range of industries, but in particular the legal and financial services sectors
• Supporting the CEO and Development Director to increase Tender’s workplace training delivery in order to achieve income targets through sales
• Contributing to applications and events in support of fundraising from other sources

Charity Support Officer 

Location: Remote, with regular meetings in London, applicants must be based in or around London 

Salary: £27,700 - £29,000 per year 

Contract: Full-time with opportunities to work flexibly over 4 days 

Reporting to: CEO 

About AWN 

All Ways Network (AWN) is a UK-registered charity dedicated to empowering non-profits that support diverse Muslim communities across the UK, particularly those with an annual income under £1 million towards becoming fundable. 
 
We provide grassroots organisations with vital services from bid-writing and application reviews to webinars, training, and tailored charity support. This helps them access funding, strengthen governance, build capacity, and adopt best practices in a challenging funding landscape. 
 
Committed to equitable grant-making and a stronger civil society, AWN champions the vision of: “Thriving non-profits empowering Muslim communities to enrich UK society.” 

Role Overview: Knowledge in grant-funding, capacity building, organisational support

We are seeking a proactive and collaborative Charity Support Officer to help deliver AWN’s mission. You will be the first point of contact for grassroots charities, supporting them to strengthen their organisations and improve their chances of securing grant funding by offering practical guidance, signposting, and building trusted relationships that help them grow in confidence and resilience. The role includes helping organisations strengthen governance and compliance, sharing information on grant-funding opportunities, and supporting them to identify challenges and develop practical solutions.
 
The non-profits you will support work across a wide range of areas for example: women, health and wellbeing, youth, homelessness and poverty, family services, sports, faith groups, crime and gangs, prisoners and ex-offenders, refugees and asylum seekers, drug addiction, older people and rehabilitation, and many more. 
 
Bringing a strong awareness of the barriers facing small charities particularly Muslim-led groups, will be key to helping them build long-term sustainability and impact. 

Key Responsibilities:

• Act as the first point of contact for charities and community groups, managing a varied caseload and balancing priorities. 

• Carry out needs assessments to understand organisations strengths, challenges, and funding needs, and develop clear action plans. 

• Provide tailored support, including health checks on governance, compliance, finances, and funding readiness, offering recommendations and signposting to specialist services (e.g., Cranfield Trust, CVS, Charity Excellence etc). 

• Advise on funding opportunities, strategy, and application readiness, with referrals to bid-writing support where needed. 

• Deliver workshops, webinars, events, and one-to-one sessions to build skills, knowledge, and confidence of UK grassroots organisations. 

• Work collaboratively with organisations and AWN colleagues (including via the triage and referral system) to identify challenges and develop practical, sustainable solutions. 

• Build and maintain strong relationships with charities, funders, and sector partners across the voluntary, public, and charity sectors. 

• Represent AWN at external events, conferences, and meetings, helping to organise and deliver events linked to your work. 

• Keep accurate records on the CRM, gather feedback, write case studies, and contribute to monitoring, evaluation, and service development. 

• Support AWN’s communications by contributing updates for the website and social media. 

What We’re Looking For 

We’re looking for someone who is approachable, empathetic, and motivated to make a difference. You’ll have a natural ability to listen, build trust, and meet people where they are, while offering constructive and practical support. Patience, curiosity, and cultural awareness will help you understand the diverse realities of grassroots charities and the communities they serve. 
 
Alongside these personal qualities, you’ll bring a good understanding of the charity sector and the challenges facing small non-profits across the UK, for UK Muslim-led organisations. You’ll have exceptional knowledge of governance, compliance, and funding pathways, and the confidence to guide organisations towards growth, resilience, and long-term impact. 

Essential Criteria 

• 3+ years’ experience within the UK charity sector (domestic, not solely international). 

• Strong understanding of charity governance, compliance, and the UK funding and grant-making landscape. 

• Insight into the needs and challenges of small and grassroots non-profits, with awareness of the systemic barriers affecting Muslim-led organisations. 

• Experience supporting or advising charities, community groups, or local networks to build capacity and resilience. 

• Ability to work collaboratively with organisations, offering constructive and practical guidance. 

• Excellent communication and interpersonal skills with confidence in public speaking and engaging a wide range of stakeholders. 

• Strong organisational and administrative skills with attention to detail and the ability to manage multiple priorities. 

• Demonstrated ability to work independently, take initiative, and adapt in a fast-paced environment.  

• Comfortable working autonomously and as part of a small team, with minimal supervision. 

• Confident using technology to deliver support and manage work effectively, including CRM systems, Microsoft Teams, and other digital tools. 

• Experience in one or more of the following areas: 
  - Community engagement and outreach 
  - Event or project coordination (online and in-person) 
  - Delivering presentations, workshops, or training sessions 
  - Monitoring, evaluation, and learning activities 

Recruitment Process 

Interviews will take place early October 2025. 

The process will include two stages: one online and one in-person (to be held in the City of London). 

Exact dates will be confirmed before the application deadline. 

We are looking for an experienced Finance Director to join our team of nearly 100 staff, ideally before the end of 2025.

This is a full-time, home-based, permanent position. You can be based anywhere in mainland UK or Ireland, with some travel and occasional overnight stays to meeting and conferences mainly in England and Wales.

We offer flexibility around working hours, including the option of a 9 day fortnight - time off in lieu is also available. We offer 25 days holiday pro rata (rising to 28 days) plus statutory public holidays. We are happy to make adjustments for people with disabilities and/or caring responsibilities, and we welcome applications from all communities.

The role is a grade 7 position with a starting salary circa £75,000 plus benefits including 9% employer pension contribution.

The Finance Director (“FD”) works alongside the Chief Executive and Operations Director to manage the finances and governance of The Rivers Trust, a leading conservation charity with three associated trading subsidiaries operating across the UK and Ireland, with a collective annual income approaching £10m.

Given the prospective retirement of the current postholder at the end of 2025, we are seeking a well-qualified and experienced individual to take on this senior leadership role as soon as possible to enable handover to occur.

The role is very varied and wide-ranging, including presenting financial information to the Trustees and senior management on a quarterly basis, reviewing monthly management accounts, leading on annual budgeting, appraising internal project concepts and contracts, statutory compliance administration and liaising with auditors.

The postholder will lead a team of eight in the Finance department and join a very welcoming team of 95 highly engaged and passionate staff at The Rivers Trust.

Main duties and responsibilities:

Working alongside the CEO, the Finance Director will provide commercial, financial and governance management and leadership for The Rivers Trust ("the Charity") and its associated subsidiaries (“The Companies”). The FD will not only be an exceptional accountant, with executive oversight of the finance function, but will be commercially astute and have the confidence to represent robustly the best interests of The Companies. The FD will also be an experienced manager of people.

Key Accountabilities:

1. Act as a business partner to support and constructively challenge the CEO in the general management of the Charity and the Companies, reporting to the board.
2. Lead all aspects of the finance function (including maintaining and developing the financial control environment; robust financial accounting; cashflow management; incisive management information; clear and concise reporting to Board) to ensure that the Charity and the Companies’ assets are secured, risks are managed, and the Board of Trustees, subsidiary boards and committees can make well-informed decisions.
3. Manage relationships with auditors, funders, IT specialists, banks, investment platforms and other external organisations.
4. Provide support to project bids and the development of other commercial opportunities to ensure that bids/opportunities are optimised for the Charity and the Companies as a whole.
5. Provide input to project and programme delivery from time to time, to ensure that performance is maximised for the Charity and the Companies.
6. Attend Board meetings and Business Audit and Risk Committee meetings to guide the Board and the Senior Management Team on financial, commercial and governance issues.
7. Ensure compliance with the requirements of the Charity Commission and Companies House and, from time to time, provide guidance to members of the Rivers Trust movement on good governance practice.
8. Maintain the finance department operational manual for business continuity.
9. Serve as the Company Secretary for the Charity and Companies.

Staff Management:

1. Lead, manage and develop the finance team (who work remotely) and ensure the team understands their respective and collective contribution to achieving the Charity's and the Companies’ objectives.
2. Support the team in their professional development.
3. Ensure the team delivers a high-quality service focused on internal and external customers and funders.

Knowledge, skills, experience, and personal qualities:

Essential

• Significant experience in financial management and senior leadership roles, ideally gained in a range of organisations.
• A strategic thinker, able to see the big-picture, shape long-term direction and balance this with attention to detail.
• Strong analytical and problem-solving skills combined with creativity and openness to innovate.
• Strong IT and digital skills, with experience of using technology to improve efficiency and automate processes.
• Proven people leadership experience, with a track record of managing, developing, and inspiring teams and creating a supportive, inclusive, and collaborative culture.
• Excellent relationship builder, with the interpersonal skills to influence, collaborate, and provide constructive challenge while maintaining positive relationships across the organisation, including with trustees and senior stakeholders.
• Experience reporting to boards of trustees and/or directors, with the confidence to contribute to board-level discussions as a trusted adviser.
• Strong written and verbal communications skills, able to distil complexity into pertinent, concise and understandable messages tailored to diverse audiences.
• The courage to make and communicate tough decisions and be open about risks and setbacks.
• Resilient and calm under pressure, with the ability to maintain focus and steady leadership in challenging circumstances.
• Impeccable standards of integrity and personal ethics, acting as a role model for the organisation values.
• Knowledge of Sage financial software packages.
• Work to a good standard in Microsoft 365, especially Excel, Word, Outlook and Teams.

Desirable

• Experience of working in the charitable sector.
• Experience of being a Company Secretary.
• Understanding of the environmental sector or a passion for making a positive impact.
• Familiarity in using Sharepoint, Sage and Slack.
• Knowledge of Partial Exemption VAT rules.
• A basic understanding of Irish tax law, Irish and UK payroll taxes and corporate governance.

Qualifications/ Education

• Qualified Accountant, preferably ICAEW or ACCA.

Additional information

Everyone who works for us is expected to contribute to a respectful and inclusive working culture and follow our policies and procedures including Health & Safety, EDI, Cybersecurity and GDPR.

Please note we can only accept applications made through this site, and not sent by email or other methods.

We are committed to ensuring our recruitment process is inclusive and accessible. We warmly welcome applications from people of all backgrounds, experiences and perspectives. If you would benefit from any adjustments to support you through the process, please let us know and we will do our best to accommodate your needs.

To apply please send your CV and a covering letter.

Closing date: Wednesday 24th September 2025

We may close this vacancy early if we receive a strong pool of applications, so we encourage early submission

Barnet Mencap is a charity based in Finchley that provides support and runs a multitude of projects for people with learning disabilities and/or Autism. We are dynamic, enthusiastic, diverse, and committed to equal opportunities and the safeguarding of children and adults at risk. 

There is currently a vacancy within our Equality Housing Team for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. Please note that this position will require weekend availability. Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for.

The successful candidate will have:

• Experience of working with adults with learning disabilities and autistic adults in a community setting
• Understanding of the issues faced by people with learning disabilities and autistic people living independently and the skills to meet their practical, social and emotional needs
• A ‘Person Centred Planning’ ethos
• Providing support with personal care as required
• Excellent communication and record keeping skills

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997.  

We are a small but mighty team, with huge ambitions to transform more lives of those who live with an intellectual disability, through the power of sport.  

If you are just looking for a job, then we are probably not for you. However, if you are an experienced Corporate Partnerships Manager with a track record of driving high-value, purpose-driven partnerships that create lasting impact and you are looking for a challenge, a chance to make a huge difference and you want to be part of a high performing team which gets things done, then we would like to hear from you. 

We continue to be focused on our vision to create an inclusive world for all, driven by the power of sport, through which people with intellectual disabilities live active, healthy and fulfilling lives. We are a small, but growing, team with huge ambitions, and applicants must be comfortable operating in an environment where working under your own initiative is expected and encouraged.

We are looking for people who are passionate about Special Olympics and are completely aligned with our values. We are authentic. We act with honesty, integrity and respect. We are creative and innovative. We love to embrace difference and doing things differently. We are brave, courageous, resilient and determined. We listen and are led by the voice of our athletes. We are always kind. We are Inclusion in Action.

We are continuing to build a high-performing team who care for each other and care about our cause. Our athletes are incredibly inspirational, courageous and insightful people, and they deserve a team who are equally committed and passionate about our mission. 

How to Apply  

For Job Role specifics please see the Job Description attached. The role is a fixed term contract to 31st March 2027,  with the possibility of this being extended.  The role will require travel, with 3 days per week traveling to Fuller, Smith and Turner sites. Previous applicants need not apply.

To apply, please send a covering letter (maximum 2 pages) explaining why you wish to work for Special Olympics GB. It is important that all prospective employees understand our mission and are driven by our cause. Please be specific about how your skills and experience will help you undertake this role. Generic letters and agency approaches will not be considered. Please also include your CV.

Closing date for applications is 12/09/25. First stage interviews will be held w/c 15/09/25. 

Special Olympics GB is committed to equality and diversity and encourages all sections of the community, particularly those living with a disability, who meet the job requirements to apply. We are a Disability Confident Employer.

The job holder will need to provide evidence of their ability to live and work in the UK and will be required to undertake a DBS check.   

We will only contact those who have been selected for interview. 

We request no contact from agencies. 

About Us

The City of London Corporation manages 11,000 acres of land in and around London, welcoming millions of visitors annually.  The North London Open Spaces (NLOS) section oversees c. 1,000 acres of that portfolio and includes some of the UK's most iconic urban greenspaces, including:

• Hampstead Heath (including Golders Hill Park, Parliament Hill Fields, and Heath Extension)
• Highgate Wood
• Queen’s Park
• West Ham Park

These beloved green spaces boast spectacular landscapes and vistas, ancient woodland, diverse wildlife, world class sporting and athletics facilities, and heritage assets.  We work closely with local communities and stakeholders to preserve and enhance these natural assets, helping to make London one of the most liveable large cities in the world.

About the Role

This is a rare opportunity to take a senior leadership role at North London Open Spaces, and directly contribute to and make a meaningful impact in the conservation and protection of these cherished green spaces. 

As a member of the senior management team, the successful candidate will serve as the primary subject matter expert at NLOS for nature conservation, conceiving and leading on initiatives, advising colleagues, and working collaboratively both internally and externally.  They will have responsibility for overseeing the day-to-day management of most of Hampstead Heath and all of Highgate Wood, and will also oversee a number of services that function across and support the four open spaces (eg, arboriculture and tree management, waste and recycling, conservation, and ecology).  

For the better performance of their duties, the Head of Conservation will be required to reside in accommodation that is provided on site and will be scheduled onto an on-call and duty manager rota with other colleagues.

Key Responsibilities

• Serve as the primary subject matter expert for nature conservation at Hampstead Heath, Highgate Wood, Queen’s Park, and West Ham Park
• Oversee the day-to-day management of Highgate Wood and most of Hampstead Heath
• Oversee arboriculture / tree management, waste management, conservation, habitat creation/restoration and management, wildlife management, water body management, and climate change adaptation across North London Open Spaces
• Lead and motivate a team of 25-30 multi-skilled professionals committed to the conservation of these four sites
• Ensure compliance with all applicable legislation, including environmental protection, climate change, nature recovery, wildlife protection, flood risk management, and health and safety.

About You

We are looking for a high-energy and innovative leader with a strong background in nature conservation, open space management, and team leadership. 

The successful candidate will bring:

• Demonstrable experience in managing complex public open spaces.
• Comprehensive experience developing and delivering biodiversity and land management programmes and projects in a range of habitats, ideally within an urban setting.

• Significant experience managing complex conservation work and projects across varied landscapes
• Significant knowledge of biodiversity and wildlife management, including land and water management.

• Strong experience managing a diverse team of professionals in an operational environment. 

• Experience of implementing legislation and policy relevant to biodiversity conservation, planning guidance, and site designation for wildlife conservation and species status designations.
• A highly creative, entrepreneurial and ‘can do’ approach to problem solving, with the ability to remain resilient in the face of challenges. 
• Strong quantitative skills and comfort interrogating and analysing data and budgets.

Why Join Us?

• Opportunity to join a prestigious organisation that protects some of London’s most treasured landscapes.
• Lead through a high-impact role with the opportunity to shape the future of these iconic spaces.
• Work within a supportive and collaborative team that is committed to conservation and community engagement.
• Work across multiple iconic sites.
• Competitive salary and benefits package.
  

How to Apply

If you are excited about the opportunity to play a pivotal role in preserving and enhancing London’s most cherished green spaces, we’d love to hear from you.

Provisional Interview dates: W/C 6th October & 13th October 2025

Closing date: 12 Noon on Monday 22nd September 2025

To apply please click the Apply button.

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community. 

We reserve the right to close the advert earlier should we receive a high number of applications. 

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs. 

For more information on our categories for workplace attendance, please view our guide.

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs. 

Job Title: Senior Grant-making Officer

Salary: £34,000–40,000

Hours: Full-time (40 hours/week)

Location: Central London / Hybrid (1-2 days in office per week)

Annual Leave: 25 days paid annual leave, increasing by 1 day per year of service (up to 28 days), plus an additional day for your birthday or key LGBTQI event and time off over the Christmas week.

Benefits:

5% employer pension contributions,

£600 per year mental wellbeing support, 

Enhanced parental leave (4 months full pay + 2 months at 50%)

Annual allowance for professional development and training

About Us

GiveOut is an award-winning international LGBTQI community foundation bringing together our community and allies to support LGBTQI activism worldwide.

Across the world, courageous activists are working tirelessly to protect LGBTQI communities and advance equality. But they lack resources and funding is fragile, especially in the Global South. LGBTQI groups receive a tiny fraction of international development aid.

GiveOut exists to bridge this gap. We provide a platform for individuals, businesses and others to give tax efficiently in one place, ensuring sustained funding for LGBTQI human rights activism worldwide. By pooling donations, we provide grants to pioneering organisations, empowering them to defend our communities, tackle inequality and campaign for lasting change.

Our grant-making process follows a rigorous framework of consultation, due diligence, and vetting. It is overseen by our Grant-Making Advisory Panel, composed of LGBTQI activists from the Global South, and governed by our Board of Trustees.

In just seven years, we have provided over £3 million in new funding, supporting nearly 60 LGBTQI organisations globally. Our grant partners report back on their achievements, and we share their impact with our supporters, demonstrating the tangible difference their generosity makes.

Together, we are strengthening the global LGBTQI movement, ensuring activists have the resources they need to build a more just and equal world.

About the Role

Grant-making is central to GiveOut’s mission of growing giving to support LGBTQI human rights activism globally. As Senior Grant-Making Officer, you will play a pivotal role in shaping and delivering our grant-making programme, ensuring we effectively channel resources to LGBTQI activist organisations worldwide.

Bringing a passion for and knowledge of international LGBTQI human rights, you will have the opportunity to deepen your skills in grant-making, gain insights into LGBTQI human rights movements worldwide, and build meaningful relationships with LGBTQI activists and organisations across the globe.

Key Responsibilities:

• Sector Expertise and Insights

  • Stay informed about developments in the LGBTQI movement and global LGBTQI rights.

  • Undertake occasional international travel to strengthen relationships and deepen understanding of partner activities.

• Donor and Grant Partner Engagement

  • Build and maintain strong relationships with grant partners through regular communication and engagement.

  • Capture and share evidence and success stories from grant partners to engage and inspire GiveOut’s supporters.

  • Collaborate with colleagues to feed grant-making insights into impact reports and donor communications.

  • Represent GiveOut’s grant-making programme externally at events, including occasional evening engagements.

  • Coordinate logistics for grant partner engagements, including developing itineraries, supporting travel arrangements, and ensuring smooth communication with donors and other stakeholders.

• Grant-Making Strategy and Programme Implementation

  • Help shape the design and execution of GiveOut’s grant-making programme 

  • Ensure GiveOut’s Grant-Making Policy and guidance remain up to date with best practices in grant-making and is responsive to the needs of the global LGBTQI movement.

  • Work with the Grant-Making Advisory Panel (GMAP) to identify and assess new grant partners, and coordinate annual GMAP meetings.

• Grant Portfolio Development and Management

  • Develop an annual portfolio of grants, balancing renewals and new partnerships, and collaborate with the Executive Director to present to the Board for approval.

  • Conduct due diligence on grant partners, draft grant agreements, and manage payment processes.

  • Monitor and evaluate partnerships, coordinating narrative and financial reporting to track progress and impact.

  • Maintain and update the grant partner database to ensure accurate and up-to-date records.

What Success Looks Like

• Strong, trusting relationships with existing and prospective grant partners.

• A diverse and impactful grant portfolio that excites and inspires GiveOut’s supporters.

• Robust due diligence processes and effective monitoring and evaluation practices.

• A respected organisation with deep expertise in the global LGBTQI movement.

• Engaging stories and evidence of impact that are shared effectively with donors and supporters.

• An up-to-date, accurate grant partner database.

Essential Skills and Experience

• Proven experience in grant-making or a related field such as social impact and development work, research and policy advocacy or program funding and administration within NGOs, government, charities or foundations.

• Demonstrated commitment to or connection with the LGBTQI community.

• Knowledge of global developments in LGBTQI rights and advocacy.

• Proven experience in building and maintaining relationships, with excellent interpersonal and communication skills.

• Exceptional organisational and project management skills, with the ability to manage multiple priorities effectively.

• A proactive, motivated, and results-oriented approach, with a strong work ethic. 

• A collaborative team player who actively contributes to a positive, inclusive, and high-performing organisational culture, aligned with GiveOut’s vision and values.

Desirable Skills and Experience

• Strong understanding of grant-making theory, processes, and best practices.

• Experience with grants management databases and tools.

• Experience monitoring and evaluating grant-funded programmes.

• Undergraduate degree or equivalent qualification in a relevant field.

• Familiarity with Google Workspace tools (e.g., Docs, Sheets, Drive).

Why Join Us?

At GiveOut, we pride ourselves on fostering a dynamic and supportive work environment where you can make a tangible impact on global LGBTQI rights. You will have the opportunity to shape the future of LGBTQI philanthropy while working with a passionate and dedicated team.

Application Process

Applications close on 11th September 2025. GiveOut is an equal opportunities employer.