Customer service jobs in Birmingham

We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract.

​This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager.

​The Fund’s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund’s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service.

​You will be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards.

​You will be part of a service team who love sharing knowledge and experience. We’ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment.

​The responsibilities of the job include:

• Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service
• Proactively sharing learning across digital teams to support continuous improvement
• Creating service reports for a variety of stakeholders
• Wider stakeholder engagement and communication
• Managing service incidents through to resolution
• Maintaining service documentation and systems
• Identify service optimisation opportunities, and contribute to the implementation of proposed solutions.

Interview Details:

Interview Date: Week beginning 10 March 2026

Interview Format: Virtual

​Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.

We’ll talk to you about where you are based and your working pattern if you get the job.

If you would like an informal conversation about the role specifically, please contact: Janine Knox.

Any questions about the recruitment process, please email the recruitment team. 

How to apply

Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.

Essential Criteria:

• Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs.
• Hands-on experience of leading incident resolution and root cause analysis.
• Ability to produce service level dashboards, reports, and performance summaries for stakeholders.
• Experience of working with diverse stakeholders and communicating effectively.
• Ability to create and maintain accurate service documentation and system records.
• Knowledge of end-to-end digital platforms (web, mobile, databases etc).
• Work collaboratively in an agile or fast-paced environment.

Desirable Criteria:

• Experience of manging service helpdesk software

Equity, Diversity and Inclusion 

​Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

The Senior Support Worker is the lead practitioner within their designated intensive support  domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. 

Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. 

Why work for us? 

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. 

We have a bold new strategy and a passion  for excellence in service delivery with an eye on growth. 

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. 

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. 

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups. 

We offer the following benefits: 

• 25 days paid leave plus statutory holidays (pro rata) 

• A competitive pension scheme

• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

About Pathway Project 

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. 

We offer a range of support services and run two refuges in confidential locations. 

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. 

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. 

Pathway Project believes in working as a cohesive team and are service user led. 

Our helpline is access to all and is open 24 hours a day, 365 days a year. 

** Please ntoe we may close this application early if we receive sufficient applications**

We’re looking for a creative and data-driven Product Marketing and Engagement Manager to strengthen how schools and staff connect with our products, particularly the Boxall Profile® Online and our wider nurture-based professional learning and recognition product offerings.

You’ll lead campaigns and engagement strategies that grow adoption and retention across our user base, working closely with product managers, the communications team, and partners. This role sits at the heart of translating our mission into action and helping schools see, use, and value nurtureuk’s evidence-based tools.

Nurtureuk is a charity that has been working with schools for many years to improve the social and emotional development of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.

Reporting to the Director of Products and Services, you’ll take ownership of developing and delivering marketing and engagement strategies that strengthen our product portfolio and deepen relationships with our customers.

You’ll work closely with Product Managers and the External Relations team to plan and deliver targeted campaigns, design engaging content, and improve how our products are positioned, experienced, and valued by schools and practitioners.

Your main duties will be in five main areas:

• Designing and delivering regular marketing activity and campaigns
• Product positioning and messaging
• Content and collateral development
• Designing and delivering email and other engagement activity for existing and new customers
• Customer engagement and retention

Please see the attached job description and person specification for further details.

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds raised in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

As a Store Associate you will support the manager with all aspects of running a busy store, it's the best of both worlds as you will have responsibilities but also the chance to develop and learn with an experienced store manager by your side. You'll need to be well organised with great communication skills and ready to learn how to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and  Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates

​​We are really excited to have welcomed our new Director of Income Generation and Development to Brain Tumour Research this month, a great new start for the new year!​

This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraiser, to be based in the East Anglia region.​

As the Community Fundraiser covering East Anglia you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK.  Your role will be to generate and grow our income through community fundraising activities, contributing to a regional team target of more than £1.5 million.​

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Do you live in Cambridgeshire, Norfolk or Suffolk?
• Do you have at least one years' experience of working in a professional Community Fundraising position?​

​

Have you answered Yes to these questions?

Does this sound like the opportunity to really get 2026 off to an amazing start? ​

If you are excited to learn more about this position, please take a read through our recruitment pack which is attached in this advert.​​

If you have the skills and ambition that we are looking for we welcome your application.  We are really looking forward to welcoming a new member to our team!

​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

The Project Officer will provide administrative support for our work with schools delivering our Skills for Life programmes. This is a key operational role within Partnership for Children and would suit someone who enjoys systems and administration, working in a small friendly team, is comfortable juggling a varied workload, and is motivated by working for a children’s mental health charity.

About Partnership for Children

We are a small charity, founded over 20 years ago, offering a series of programmes to schools and out-of-school settings to help young children around the world communicate effectively, cope with their anxieties and difficulties and develop skills which will enable them to flourish. Our mission is to build the social and emotional skills of children across the entire nursery and primary school age range (3 – 12 years) through well-evidenced programmes and collaborative, mutually beneficial and sustainable partnerships.

The Project Officer’s main responsibilities will include:

1. Maintain administrative systems to enable schools and teachers to book training, purchase/renew subscriptions and buy printed resources
2. Invoice schools and ensure payment is received for training, subscriptions and resources
3. Administer the CRM and LMS, keeping it up to date and running reports as required
4. Track income from training, subscriptions and resources against the annual budget
5. Send the annual survey to schools and monitor responses
6. Ensure website is up to date with prices and training dates
7. Deal with day-to-day enquiries from teachers and schools who are interested in or currently running our Skills for Life programmes

Person Specification:

• Highly organised, detail-orientated with experience in and an aptitude for setting up and maintaining administrative systems
• Good working knowledge of Microsoft 365 including using Sharepoint, Calendar and MS Teams to organise and share information collaboratively
• Comfortable maintaining spreadsheets and simple trackers and producing clear summary reports
• Experience of using a CRM to collect information, communicate with stakeholders
• Experience of using learning management systems such as Moodle
• Able to use software such as Eventbrite, MailChimp, Dropbox, Zoom and Survey Monkey
• An organised, patient approach to routine tasks that require high levels of attention to detail
• An ability to work in a small team in a charity with limited resources.
• The capacity to effectively and independently manage and prioritise multiple tasks and ensure they are completed on time and to a high standard
• Good communication skills including fluency in written and spoken English
• Calm, reliable and responsive with a focus on service to schools and teachers

Additional benefits include:

25 days annual leave plus 3 days Christmas leave and Bank Holidays pro-rated for a part-time contract.  In addition, we offer up to 3 days per year for staff to carry out volunteer duties such as school governor or Trustee roles and a pension scheme.

All staff work from home. You will be provided with a work laptop to use at home.  As you will be working with schools and teachers, it is likely that your working hours will align with school opening hours.  You may need to attend the occasional meeting in London or Kingston upon Thames.

Your actual working hours and days will be agreed with your line manager.  As part of our commitment to flexible working, we will consider a range of options for the successful applicant, and we welcome a conversation about your working requirements at interview stage.

Please note you will be required to provide proof of your eligibility to work in the UK.

Advert

People Services Officer

Fixed term contract until August 2027

17.5 hours per week (Wednesday to Friday).

£13,134.87 per annum

Location

The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need

This role sits within our People and Culture Domain.

We're looking for a proactive and customer-focused People Services Officer to join our People (HR) Team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality operational HR support.

In this role, you will help ensure our HR processes run smoothly, efficiently and in line with policy, while working collaboratively with colleagues across the organisation. You'll be a key point of contact for employees, volunteers and managers, supporting the full employee lifecycle and helping drive continuous improvement across our HR service.

As a People Services Officer, you will:

-Ensure smooth and accurate processing of pay and contractual changes, working closely with Payroll and confirming all changes in writing.

-Manage and respond to internal and external queries via shared inboxes, ensuring accuracy and timely resolution.

-Lead, plan, and provide guidance on family leave processes, and offer first-line advice on low-level employee matters (e.g. sick pay entitlement, volunteering/positive disclosures).

-Support continuous improvement by identifying opportunities, contributing to HR projects, and helping implement new processes and initiatives.

-Provide administrative and system support to the People Partnering team, including preparing HR documentation, generating data reports, and supporting compliance with key people processes.

-Maintain a customer-focused approach while ensuring data accuracy, attention to detail, and adherence to HR policies and procedures.

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people we work with. As such, all posts are subject to a safer recruitment process, which includes the disclosure of criminal records, vetting checks, and the provision of appropriate references. The number and type of references required may vary depending on the nature and responsibilities of the role, ensuring that each appointment is carefully assessed. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.

Please note we will be shortlisting an interviewing as and when applications comes in.

The Relationship Fundraising team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, regional businesses and groups fundraising in the community, effectively managing relationships to maximise income.

The Relationship Fundraising role will play a significant part in contributing to a high-performing fundraising team. The role will cover the country of Northern Ireland.

You will report to the Relationship Fundraising Manager and support the Head of Relationship Fundraising & Volunteering to drive the continued growth of the charity’s fundraising income in your area. You will also be required to show excellent relationship-building skills to support community partnerships and volunteer groups, driving towards agreed targets.

Key Responsibilities:

 

Strategy, finance, and reporting

· Responsibility for stewardship and relationship building with supporters within the region.

· Identify and apply for ‘Charity of the Year’ partnerships with corporates in the region, account manage these relationships up to a value of £50,000 per annum and support the Partnership Development Team with national partnerships in your region.

· Support existing volunteer fundraisers to encourage continued loyalty to the charity and to maximise funds raised, in accordance with fundraising legislation and good practice.

· Recruit new fundraising supporters in line with strategy.

· Support the Relationship Fundraising Manager (RFM) and Head of Relationship Fundraising (HORF) in developing the Relationship Fundraising strategy for ARUK to increase income within this stream.

· Support and extend volunteer networks within geographical area in line with strategy.

· To ensure that fundraising activity is implemented and managed to deliver budgets, targets and income in line with strategy. To achieve this by supporting and facilitating the development of groups and volunteers across geographical area.

· Work across a diverse geographical area and within a geographically dispersed team, whilst managing own workload in a cost-effective and proactive way.

Supporter management

· Provide excellent customer service to fundraising supporters, with prompt responses to enquiries, to acknowledge support and increase long-term loyalty.

· Provide high-quality account management to volunteer groups in geographical area.

· Effective management of volunteer relationships within geographical area.

· Support, motivate and develop local fundraising volunteers, ensuring they have a clear understanding of ARUK to enable them to represent the charity’s work effectively.

· In liaison with the Partnership Development Managers and Partnership Officers, provide high quality account management to corporate supporters within specified geographical area and/or of relevant value.

· Keep up to date with fundraising legislation and codes of practice to be able to provide relevant advice to fundraisers.

· Ensure volunteers and fundraisers have all necessary materials for fundraising initiatives.

 

Increasing Community Support within geographical area

· Use own initiative to extend volunteer networks, develop new groups and supporters, and respond to fundraising opportunities within geographical area, in line with strategy.

· Manage recruitment process of new ARUK volunteers in geographical area, providing relevant support and training.

· Liaise with local community organisations (predominantly golf clubs) – both previous and new potential supporters – to extend income and activity in line with strategy.

· Provide face-to-face talks and presentations to community organisations for recruitment/ cultivation purposes.

· Arrange appropriate volunteer representation at events in the community, spreading the charity’s reach cost-effectively.

· Identify, research and target prospective community organisations, in liaison with RFM.

· Identify, research and target prospective local corporates in liaison with RFM / HORF and ARUK’s Partnership Development Managers and Partnership Development Officers, in line with strategy.

· Accurately track and record contact with both community and corporate prospects for planning and reporting purposes.

Monitoring and Reporting

· Ensure that your activity is monitored and evaluated, clearly communicating progress to your Relationship Fundraising Manager.

· Manage relevant information on the charity’s database, keeping detailed, up-to-date records of activity and income.

What we are looking for:

 

· Experience in partnership fundraising and/or relationship building

· Experience and confidence in public-speaking, such as giving presentations and talking at events

· Knowledge of recruiting key volunteers and fundraising supporters

· Experience and a keen interest in building long term relationships with supporters

· Proven ability of providing excellent stewardship

· An ability to manage a busy and varied workload

· Excellent communication skills, both verbal and written

· Excellent organisational skills

· Full driver’s license with access to own vehicle. 

· Flexibility to work some unsocial hours and willingness to travel independently

· Live within defined region

Additional Information:

Ways of working:

As part of our Remote ways of working you will be home based. You will only need to attend the office for specific requirements of the role and the business needs.

Roles that are classed as part of the Remote ways of working are able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £33,500 per annum, plus benefits car allowance of £3,500 and associated expenses (if applicable).

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 15th February 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

At Bipolar UK, our mission is simple yet life‑changing: to empower everyone affected by bipolar to live well and thrive.
We work to reduce stigma, improve understanding, and ensure no one faces the condition alone. Our vision is a world where every person affected by bipolar has access to the right treatment and support, an understanding community, and the tools to live well.

About Bipolar UK

We are the only national charity dedicated to supporting people affected by bipolar. Through our peer support line, peer support groups, eCommunity, digital tools, workplace training, research collaborations and awareness‑raising campaigns, we reach tens of thousands of people each year.

Our work improves understanding, reduces isolation and empowers people to stay well. We are a small, ambitious, and fast‑growing team driven by purpose, compassion and innovation. Our culture is collaborative, supportive and rooted in lived experience.

Job Summary

The Senior Partnership Officer will play a pivotal role in building, strengthening and diversifying Bipolar UK’s high‑value relationships, with a particular emphasis on corporate fundraising and identifying strategic, mutually beneficial collaborations that support the charity’s long‑term needs.

Working closely with the Strategic Partnership Manager, you will manage and grow our portfolio of major donors, corporate supporters, and strategic partners. You will provide exceptional stewardship, ensuring partners feel valued, engaged, and inspired to deepen their relationship with us.

A key part of the role will involve proactively identifying and cultivating new corporate prospects, developing compelling propositions, crafting funding proposals, and pitching confidently to decision‑makers at all levels. You will help implement robust cultivation plans and ensure effective monitoring and evaluation across all partnership activity.

You will also work collaboratively across the wider Fundraising Team - including with the Fundraising Officer - supporting campaigns, events, and individual giving where needed.

This is a home‑based position with travel required for meetings and events across the UK. Some evening or weekend work may be required.

Key Responsibilities

1. Growing Corporate and Strategic Partnerships

• Drive the growth of corporate fundraising through proactive identification, research and cultivation of new corporate prospects.
• Develop innovative, mutually beneficial partnership opportunities, including Corporate Social Responsibility (CSR), Charity of the Year, sponsorships, staff fundraising, corporate challenge events, payroll giving and cause‑related marketing.
• Create compelling propositions tailored to corporate audiences.
• Lead and support pitches to secure long‑term, strategic and income‑generating partnerships.
• Collaborate with internal teams (e.g. Services, Communications) to co‑design new partnership concepts, projects or services that align with charity priorities.
• Support the development of partnership agreements and ensure expectations, deliverables and benefits are clearly defined.
• Work to a mutually agreed financial target and use the CRM to track and record relevant data to grow our donor pipeline.

2. Strengthening High‑Value Donor & Partner Stewardship

• Deliver excellent relationship management to major donors, corporate partners and strategic allies.
• Provide regular updates on impact and organisational achievements to deepen engagement.
• Organise meetings, briefings, events and engagement opportunities to showcase our work.
• Maintain accurate and comprehensive records of all interactions on Salesforce.
• Create tailored materials, proposals and events to support ongoing partnership activity.
• Represent Bipolar UK through presentations at corporate and partner events.
• Track performance and impact of partnerships, supporting continuous improvement.

3. Supporting Wider Fundraising

• Work collaboratively with the Fundraising Officer, SPM and wider team to maximise fundraising opportunities across all income streams.
• Provide hands‑on support for individual giving campaigns, events and community fundraising when needed.
• Contribute to team planning, cross‑team projects, and organisational initiatives.

Strengths

You will thrive in this role if:

• You are an exceptional relationship‑builder with the confidence to engage senior stakeholders and corporate leaders.
• You bring creativity, energy and ambition to developing powerful partnership ideas.
• You are an excellent communicator - skilled in writing compelling copy and delivering persuasive pitches.
• You are a proficient user of professional social media platforms such as LinkedIn to support your work.
• You are an engaging public speaker, confident at events, in meetings and online.
• You are methodical, analytical and data‑driven, with strong record‑keeping and reporting discipline.
• You are adaptable, organised and calm under pressure - thriving in a small, fast‑paced organisation.
• You enjoy autonomy, value professional development, and proactively shape your own work.
• You are reliable, detail‑focused, deadline‑driven and comfortable working remotely with minimal supervision.
• You have a keen understanding of the charitable sector in the UK.

Skills and Experience

Essential:

• Minimum 2 years’ experience in major donor fundraising, corporate fundraising or partnership development.
• Proven track record of generating new business at 5 and 6 figure levels - from prospecting through to securing partnerships.
• Experience working to, and achieving, income targets.
• Strong understanding of the corporate sector, CSR and corporate fundraising mechanisms.
• Excellent written and verbal communication skills, with experience delivering pitches and proposals.
• Excellent project and time‑management skills.
• Understanding of ethical fundraising and GDPR compliance.
• Experience using Salesforce or a similar CRM.
• Confident user of Microsoft Office and quick to adopt new technologies.

Desirable:

• Experience within a mental health or health‑related charity.
• Understanding of bipolar gained through lived experience or supporting a friend or family member.

Other Information

The main tasks may be amended from time to time to reflect evolving organisational needs. Changes will be made in consultation with the post holder.

The post holder must comply with Data Protection, Health & Safety, and Equality & Diversity legislation, and follow all organisational policies and best practice.

How to Apply

To apply, please submit your application by 5pm 20th February  through Charity Job including your CV and a covering letter. If we receive a high volume of applications we may close applications early.

Your covering letter (max two A4 pages) should outline:

• how your experience matches the person specification
• what you would bring to the role
• why you want to work for Bipolar UK

Interviews will be held w/c 2nd March, either online or in person.

Please note the final appointment is subject to satisfactory references and an enhanced DBS check.

Good luck and thank you for your interest in supporting Bipolar UK’s vital work.

Contract Type: Full-time / 18 Month Fixed-Term Contract
Salary Band:£29,900, plus £2,200 London weighting if applicable

Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle 

Hours: 5 days per week; 9AM-5.30PM (flexible working hours available). 

Start date: 9th March 2026 or ASAP, as agreed with candidate 

The Opportunity   

The postholder will be responsible for supporting with the oversight of our Aspiring Professionals Programme and Programme Delivery team, with approximately 70% of the activity provision sitting within our Volunteering and Mentoring provision.

The SMF offers in-person and online support and opportunities, so this role will involve providing virtual and in-person support to students and working with employers across the UK.

1. Line Management  

• Set and monitor goals for performance and development with direct reports  
• Coach staff, providing timely feedback and guidance 
• Evaluate performance on an ongoing basis, providing training and development opportunities where required  

 2. Project and Delivery Management  

• Project manage key delivery projects including the recruitment and retention of volunteers and mentors, event provision, student services and other programme work areas 
• Allocate staff to work areas across the Aspiring Professionals Programme, ensuring priority areas are being considered and work is allocated effectively  

3. Monitoring and Evaluation  

• Monitor progress on ongoing key delivery areas, taking corrective action where necessary and supporting the team to adapt where necessary  
• Oversee Salesforce data and other relevant platforms ensuring accuracy and timely updates  

4. Stakeholder Management  

• Steward relationships with critical stakeholders  
• Support staff to communicate efficiently with stakeholders  
• Identify opportunities for efficiency within process and work with the team to implement change  

Please see full job description attached for more details. 

Benefits

• 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work Scheme
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website and answer the following questions:

1) Please outline why are interested in the role (500 words max).

2) What do you think motivates volunteers to support social mobility programmes? (250 words max)

3) How do you think volunteers could play a meaningful role in helping students overcome barriers to accessing university, degree apprenticeships, and high‑quality careers? (250 words max)

Racing Welfare is a national charity supporting British horseracing’s current and retired workforce.

It’s an exciting time to be joining the organisation; our charity has never been more needed by the industry.

You will be offered; a competitive salary, employer pension scheme, generous annual leave entitlement, flexible working patterns to ensure a healthy work-life balance, life assurance, tickets to almost all race meetings at Jockey Club Racecourses, twice-yearly two-day staff training and team building events along with a range of other employee wellbeing initiatives.

As a charity, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.

You will need to be highly motivated and flexible with excellent listening and interpersonal skills, an understanding of professional boundaries and a commitment to continuous professional development. Experience of working with and supporting people, alongside an understanding of confidentiality and data protection is desirable, although training will be provided.  Knowledge and experience of the thoroughbred horseracing and breeding industries is desirable.

We are a close-knit and supportive team, and we need a strong team player who can get involved and promote the ethos of the charity, offer impartial information, advice, guidance and support to all those connected to the industry.

The successful candidate will be home based in or around the Gloucestershire or wider Three Counties area; travel across the region will be required, for which you will need to use your own car.  A mileage allowance will be paid. 

Please note, as this post will involve direct contact with young people and vulnerable adults alongside some work of a sensitive nature it will be subject to a satisfactory, enhanced DBS disclosure.  We also make checks on staff working with vulnerable adults and young people against the DBS barred lists.

We welcome enquiries from everyone and value diversity in our workforce. The closing date for this Vacancy is 20th February 2026. We reserve the right to bring forward the closing date if we receive a large number of suitable applications. Interviews will be held during the week following the closing date.

Salary: £29,870 per annum

Racing Welfare is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974

Racing Welfare’s Safeguarding Statement of Intent (applicable to Racing Homes) can be found on our website.

Racing Welfare is an equal opportunities employer.

I am working with a prominent UK Housing Association that invests heavily into its homes and relationships, both internally and with external stakeholders. They provide communities with homes they can be proud of and take great pride in their customer service. They are looking to appoint a Year End Financial Accountant to join their supportive and dynamic team environment. This is an exciting opportunity to play a pivotal role in coordinating the audit process and supporting the organisation through a busy year-end period.

The role requires a highly organised individual, ideally with a housing background, who is technically strong and comfortable working to tight deadlines.

Responsibilities:

• Support the project management of the year-end and external audit process, ensuring timelines, deliverables, and targets are met

• Act as a key point of contact for external auditors, coordinating audit requests, responding to queries, and chasing and validating required information

• Support the preparation and review of year-end accounts, including financial analysis, ad-hoc reporting, and the production and quality review of financial statements

• Build strong working relationships across the business, proactively managing stakeholders to obtain information, provide progress updates, and ensure technical and reporting requirements are met

Requirements:

• Qualified Accountant, ideally with experience managing an audit or from a practice background

• Housing Association experience

• Strong Excel skills and confidence using a range of financial systems

• Highly organised, strong communication skills, and the ability to work effectively with a wide range of stakeholders

If you are an experienced Financial Accountant from a Housing Association background and are looking for your next opportunity, please apply as this role is urgent.

This represents an incredible opportunity for a hands on delivery role to be involved in a very active, transformational education charity. You will be looking for a challenging and demanding role on a freelance basis. *Applicants must be UK based.*

About Us:

The Cowrie Scholarship Foundation, established in June 2020 (Charity Number 1191471), was set up to enable talented economically disadvantaged Black British students to attend UK universities by providing full scholarships. Black British students are found to be under-represented at many of our universities, and individuals from affluent areas are five times more likely than those from deprived areas to attend a high-tariff university. The Cowrie Scholarship Foundation aims to remove one fundamental obstacle – the financial cost of university education.

The Foundation has already allocated 70 scholarships and maintains a busy annual schedule of activity across partner and scholarship management; fundraising, communications and governance. The charity is led by the founder, Professor Richard Oreffo, and the Trustees, with the support of a freelance Project Manager. 

Job Description

An experienced Project Assistant role is offered on a consultancy (freelance contract, applicants must be self-employed) basis, initially on a 6 month contract with opportunity to extend a further 6 months; possible renewal to follow. This represents an incredible opportunity for a hands on delivery role to be involved in a very active, transformational education charity.

Key targets for the role are:

1. Undertake day-to-day administration of the charity using Gmail, Google Drive and (Beacon) CRM database;
2. Support the Project Manager in the operations of the charity, including in fundraising, events, and Scholar and partner collaboration, compliance and working.
3. Support the founder, trustee board and Project Manager to develop strong relationship with core university and business partners, ambassadors, supporters, Scholars, alumni, and Friends of Cowrie;
4. Undertake social media planning and scheduling;
5. Support the running of the mentoring programme for Cowrie Scholars;
6. Liaising with universities and corporate partners to share opportunities and information.

About You
You will be looking for a challenging and demanding role as a project officer and administrator in a
fast-paced charity.

• You must have at least 3+ years’ demonstrable experience in a comparable role in the charitable or corporate sector, and you will be motivated and passionate to achieve our aims as we are.
• Demonstrable familiarity with Gmail and Google Drive, CRM databases is essential (Beacon experience desirable), and social media scheduling would be an advantage.
• The ability to be proactive, a motivated self-starter, have discretion and be organised is essential. The role is not suited to entry-level applicants or applicants needing supervision or extensive training.
• Experience in Higher Education sector is desirable but not essential.
   

About the role:
 

The role is offered on an initial basis of 6 months’ probation to be upgraded to a year, with the opportunity to renew.
 

A weekly commitment of 10 hours per week will be paid at £25/hour. Times worked will be negotiable, but some key hours to be worked on a Thursday to support the founder. The role is predominantly virtual and the successful candidate will provide all their own working equipment, including a computer and office space. Annual opportunities to meet up with the board in person and scholars at a fundraiser annually will be available, but attendance for the Project Officer is not mandatory.

Duties to include:

Administration / Governance
i) Day to day running of the charity’s ‘virtual’ office (email / Microsoft Office / use of Beacon CRM database / Google Drive).
ii) Managing correspondence and email flagging, filing, online storage / filing and retrieval of documents.
iii) Setting dates for trustee meetings and updating board papers.
iv) Prepare board notes for regular board meetings.
v) Support the Project Manager and founder with any other project tasks.

Partner Management
i) Ensure regular communications are sent to Scholars and universities as required.
ii) Ensure Cowrie donors (businesses and individuals) are kept up-to-date with progress.
iii) Manage administration with regards to university partnerships and annual student intake.

Communications and Events
Support the marketing communication sub-group of the Board; elements will include:
i) Assist with coordinating a range of events each year including annual summer events and the annual student festival.
ii) Handling and supporting with press / external enquiries for Professor Richard Oreffo.
iii) Assist with implementing planned content through social media to engage fundraising activities, potential donors, universities and students.

Consultancy Terms
i) The role will be paid hourly - initially typically around 10 hours a week as required (will require typically hours on a Thursday) (timings and induction to be agreed) at a rate of £25 an hour on an initial six month consultancy contract with the opportunity, on joint agreement between the Charity and consultant, to extend to a further 6 months and by negotiation thereafter.
ii) Hours – Flexible working hours across the week – with ~3 core hours on a Thursday. Occasional early evening board meetings (~2 hours, 3 times per year).
iii) Location – work from home with regular meet ups with members of the board by MS Teams/Zoom and occasional UK meet up F2F as events allow/required (travel expenses will be covered on top of hours worked).
iv) Must have access to own computer, appropriate software (MS Office etc.) and phone.
v) Please note this is a freelance opportunity and as such, will require the successful individual to manage their own tax, national insurance, invoicing and associated activity upon entering a contract for services with the Charity.

Applications will be reviewed on a rolling basis with a closing date of March 1st set.

Director of Finance and Commercial Services

Help shape the future of a values-led consultancy transforming public services.

GGi is a leading independent management consultancy dedicated to improving governance across public services, third-sector organisations and mission-driven entities. We work with boards and leaders of some of the UK’s most interesting public purpose organisations to deliver lasting societal impact, and we pride ourselves on our ethical approach, collaborative culture and commitment to better governance.

Our clients are making a big difference to people’s lives throughout the UK. They include the NHS, local authorities, charities, housing associations, sports and arts bodies, regulators and community interest companies. Our work is interesting and diverse, and we have built a values-driven team who enjoy the work we do. We are very committed to individual development and properly budget time for learning together. Have a look through our website and it will give you a picture of the work we do and the type of team we have put together.

Following significant growth in 2025, GGi is now scaling rapidly, with ambitions to double in size by 2028. We are seeking a Finance and Commercial Services Director to join our senior leadership team at a pivotal moment in our journey.

The opportunity

This is a newly created, senior leadership role reporting directly to the Chief Executive. You will take ownership of GGi’s four year business plan, commercial performance and operational insight, while leading the adoption of modern digital systems to support growth.

This role offers genuine influence, autonomy and variety. You will work closely with the CEO, Board and senior team to professionalise systems, improve visibility of performance and ensure the organisation scales in a financially robust, values-aligned way.

GGI is committed to building a diverse and inclusive organisation and welcomes applications from candidates of all backgrounds.

Key responsibilities

· Lead financial strategy, governance, budgeting, forecasting and cash flow

· Oversee outsourced finance operations and embed audit-ready processes

· Drive pricing strategy, commercial input to bids and margin improvement

· Develop KPIs and dashboards to support high performance and decision-making

· Lead adoption of a unified digital platform (finance, CRM, project tools)

· Provide clear insight to the Board on growth, risks and opportunities

About you

· Values driven professional with an interest in making a difference

· Qualified accountant (ACA, ACCA, CIMA or equivalent)

· Senior finance leadership experience in consultancy, professional services or a mission-driven organisation

· Strong commercial, pricing and performance management skills

· Confident working with data, dashboards and financial models

· Interest in digital transformation and efficiency through technology

· Collaborative, ethical leadership style aligned with a flat structure

What we offer

· Salary: £80,000 plus generous company bonus

·       Genuine work/life balance with remote working and regular in-person leadership meetings with occasional client travel

·    Benefits: Contributory pension

· Impact: Opportunity to shape a growing consultancy with real social impact

· Culture: Supportive, learning, values-driven and collaborative

Closing date: 27 February 2026