Customer service jobs in Birmingham

As Deputy Director of Operations (Local Services), you'll lead the strategic and operational delivery of Victim Support's services across the regions. You'll act as the senior organisational representative for commissioners and system partners, shaping local system responses and ensuring quality, sustainability and innovation. You'll Translate national strategy into regional implementation and be accountable for performance, risk and culture.

You'll lead a cluster of services across England and Wales, and work with individual associated Area Managers, to identify, develop, promote opportunities to grow and develop services, to improve impact and reach more victim-survivors. In conjunction with the Director for Operations, you'll further develop opportunities for partnership working across England and Wales. You'll identify trends in commissioning and act to ensure models and approaches are evolving.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career

About the Role

Central to the role is ensuring that relationships between Victim Support, commissioners and stakeholders are strong and you'll take proactive action to address risks and improvement actions and themes. With excellent interpersonal skills you'll manage Area Managers, within a cluster, to ensure the organisation is positioned strongly and represented professionally with accurate evidence-based information and insight.

You'll help promote a strong external brand for the organisation by ensuring the team serve people impacted by crime well in line with strong service delivery standards. You'll play a key role in the ownership and accountability for the delivery of financial, customer, risk, and people objectives across regional services.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Volunteer Coordinator (Nag’s Head Farm) will lead the recruitment, administration and support of volunteers for Camp Jojo’s Cumbria camps. As the main point of contact throughout the volunteer journey, they will manage applications, maintain databases, coordinate communications and ensure volunteers are successfully placed at camp.

Working closely with the Operations Manager and supported by the experienced team at Ivy Farm, Essex, the role also includes providing administrative support and attending volunteer-related meetings. This is a varied and rewarding role requiring strong organisational, communication and time-management skills.

Approximately 80% of the role can be carried out remotely; however, the successful candidate will be required to attend each camp at Nag’s Head Farm, Appleby-in-Westmorland, Cumbria. The position is seasonal, with increased hours during spring and summer and attendance required during school holiday camp periods.

About the Role

As we scale, we are looking for a Head of Operations to provide operational leadership to ensure the charity operates effectively, compliantly and sustainably in line with its mission and ethos. Working closely with the CEO, you will support the translation of the vision into reality by building strong foundations, enabling effective delivery, and supporting the scaling of the organisational from a regional base to a nationally impactful charity.

This is a pivotal role shaping how BeSpace grows. You will lead on strengthening systems, people, governance and operational delivery embedding accountability, and continuous improvement.

In this role, you will:

Strengthen governance, risk and compliance

· Develop and maintain robust governance frameworks and ensure legal and regulatory compliance

· Embed effective risk management processes

· Oversee key compliance areas including safeguarding, GDPR and reporting

Build operational systems and infrastructure

· Develop and implement scalable systems, processes and internal controls

· Improve data management (including CRM) and strengthen reporting

· Contribute to ensuring operational readiness to support national growth

· Work with external providers on IT and financial system integration

Lead people, culture and organisational development

· Oversee recruitment, onboarding and retention of a high-performing team

· Strengthen performance management and accountability frameworks

· Support and foster a values-led, healthy team culture aligned with BeSpace’s mission

Enable delivery, impact and growth

· Strengthen operational support for programme delivery and expansion

· Support the translation of strategic ambitions into practical systems and ways of working

· Improve data insight to inform decision-making

· Support development of fundraising infrastructure.

Contribute to wider organisational life

· Work collaboratively across the team to support evolving priorities

· Act as an ambassador for BeSpace’s values and Christian ethos

About You

We are looking for someone who:

· Has experience in operations, programme or an organisational role with increasing responsibility or has had operational leadership, ideally within a growing or changing organisation

· Has good experience in developing systems, processes and organisational infrastructure

· Can work closely with a CEO to translate vision into operational delivery

· Has excellent organisational and project management skills

· Is proactive, collaborative and relational leader who builds strong teams and culture

 It would be a bonus if you:

 · Are an experienced operational leader motivated by impact, flexibility, and supporting the growth of a mission-led organisation

· Have significantly enabled the scaling of a regional organisation to national growth operationally.

· Have experience in fundraising systems or donor management

Are you a relationship-focused sales professional who enjoys developing long-term partnerships rather than chasing quick wins?
 
 
TPP Recruitment is supporting a leading UK awarding organisation to recruit a Commercial Manager. This is an exciting opportunity to inherit an established portfolio of customers and prospects while driving growth across a well-respected organisation with ambitious plans for the future.
 
Operating within the education and skills sector, you will work with colleges, training providers, adult education organisations and employers, building trusted relationships that deliver excellent customer retention alongside sustainable new business growth.
 
 
Salary: £47,859 per annum
Employment type: Permanent
Working arrangements: Remote (UK based), with travel required to Lancaster (UK) Head Office as required. This role involves frequent travel and overnight stays.
Working pattern: Full-time, 35 hours per week
Other benefits:

• Generous bonus structure
• Significant autonomy and ownership of your region
• Extensive opportunities for career progression and professional development
• Join a supportive and collaborative commercial team
• Work for an organisation with a strong reputation across the education and skills sector

 
 
About the Organisation
 
TPP Recruitment is supporting a well-established UK awarding organisation that develops qualifications and learning solutions which support individuals, employers and training providers nationwide.
 
With a strong reputation for customer service and partnership working, the organisation is committed to growing its market presence while maintaining excellent relationships with existing customers.

About the Role
 
As Commercial Manager, you will take responsibility for a portfolio of existing customer accounts across the West Midlands, Wales and Southwest region, while also identifying and securing new business opportunities.
 
This is a highly client-facing position, with regular travel across your territory and approximately two to three days each week spent meeting customers and prospects. The sales cycle is consultative and relationship-led, requiring patience, credibility and a long-term approach to business development.
 
You will be responsible for customer retention while building a strong pipeline of new opportunities and contributing to regional growth targets.

Key Responsibilities
 

• Manage and develop relationships with existing customer accounts
• Maintain a minimum customer retention rate of 95%
• Identify, develop and convert new business opportunities across your region
• Deliver against annual new business growth targets
• Create and manage a robust sales pipeline through consistent prospect engagement
• Conduct regular customer visits and account reviews
• Present to senior stakeholders, decision-makers and prospective customers
• Use CRM systems to track opportunities, forecast income and monitor performance
• Work closely with marketing, customer service and product teams to support growth
• Gather customer intelligence and market insight to influence future development
• Represent the organisation at meetings, events and conferences

 
 
Skills / Experience Required
 

• Successful experience in sales, business development, account management or partnership management
• A strong track record of achieving commercial targets and growing customer relationships
• Excellent communication, presentation and stakeholder management skills
• Experience managing multiple accounts and opportunities simultaneously
• The ability to work independently while collaborating effectively with colleagues
• Strong organisational and planning skills
• A customer-focused and consultative approach to sales
• Experience within education, awarding organisations, training providers, further education or skills-based sectors (desirable)
• Knowledge of qualifications, assessment or learning services (desirable)

 
 
To Apply
 

• Please submit your CV outlining your relevant commercial, sales or business development experience.

 
 
Interview Process
 
The interview process will vary depending on location:
 

• Candidates based near the organisation's Northwest office will attend a single in-person interview
• Candidates based further afield will complete a two-stage process, comprising an online interview followed by a final in-person interview

 
As part of the selection process, shortlisted candidates will be asked to deliver a presentation outlining their proposed first 30, 60 and 90 days in the role.
 
 
Deadline
 

• Applications are being reviewed on a rolling basis until the position is filled.
  • Early application is recommended.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is an opportunity to play a visible role in contributing to the procurement practice across the FRC, working with stakeholders across the organisation and supporting high-quality, compliant procurement outcomes. The successful candidate will provide professional procurement, commercial and contract input to the business, ensuring alignment with FRC policy, the Public Contracts Regulations 2015 (PCR15) and the Procurement Act 2023 (PA23).

This is an exciting opportunity to join the FRC's collaborative Procurement & Contracts team, where you will play a key role in helping the organisation achieve its strategic objectives. Procurement is a trusted business partner at the FRC, providing advice, guidance and constructive challenge to ensure commercial decisions deliver value for money, comply with regulatory requirements and support organisational success. Working with stakeholders across the business, you will have the opportunity to influence outcomes, drive continuous improvement and contribute to the delivery of high-quality public services.

Job Description

Accountabilities 

• Implement procurement best practice to deliver high-quality, compliant and value-focused procurement services for the FRC.
• Manage a range of end-to-end procurement exercises, including the use of Framework Agreements and/or Find a Tender where applicable.
• Manage a portfolio of procurement and contract-related activity, including change control and Notices of Termination.
• Identify and deliver cost savings, process efficiencies and procurement improvements, including contributing to technology solutions that enhance team processes and reporting.
• Work with internal stakeholders to understand business needs, provide procurement advice and support effective delivery of procurement activity.
• Engage with external suppliers to obtain information, quotations, proposals and other procurement-related inputs.
• Maintain and report on data within the FRC’s Contracts Database, ensuring information supports effective management information reporting.
• Design, coordinate and manage tender processes, including preparing tender documents, capturing expressions of interest, managing Q&A, developing evaluation criteria and methodology, and communicating outcomes.
• Support the Head of Procurement & Contracts in delivering the strategic objectives of the procurement function.
• Share knowledge and good practice across the FRC’s procurement team to support consistency, learning and continuous improvement.
• Undertake other procurement, commercial or contract-related activities that are appropriate to the role, skills and level of responsibility.
• Manage procurement and contract-related activity across the role’s portfolio.
• The role requires liaison across the whole organisation.
• External suppliers and stakeholders.

Skills, Knowledge & Expertise

• Strong experience of end-to-end procurement activity, including reviewing applicable terms and conditions and supporting compliant commercial decision-making.
• Sound knowledge and experience of public sector procurement, including pre-market engagement, sourcing, contract management and supplier management.
• Good understanding of the professional, legal and regulatory environment in which the procurement function operates, including PCR15 and PA23.
• Qualified or part-qualified member of the Chartered Institute of Procurement & Supply (MCIPS), or working towards an equivalent professional procurement qualification, is desirable.

Essential Skills

• Ability to build effective relationships with colleagues, suppliers and stakeholders, with a strong customer-service ethos.
• Ability to apply procurement requirements in a practical and proportionate way, using sound judgement to support effective outcomes.
• Strong problem-solving skills, with the ability to interpret information and apply sound judgement.
• Ability to manage workload effectively.
• Strong attention to detail, with the ability to review information accurately and identify issues that may require further consideration.
• Excellent IT, written and verbal communication skills, with the ability to explain procurement requirements clearly to a range of audiences.

For more information, please redirect to the recruiter.

Programme Coordinator

6 Month Fixed-Term Contract (Maternity Cover)
Salary: £26,250 per annum
Location: Remote first (based in the UK)
Hours: 37.5 hours per week (part-time applications considered, min 4 days per week)
Contract: Fixed-term contract for 6 months with potential extension

About the opportunity
An exciting opportunity has arisen for a Programme Coordinator to join a growing charity that works with young people across the UK, helping them develop the skills, confidence and aspirations needed for future success.
This is a fantastic opportunity for a highly organised and detail-focused administrator who enjoys coordinating multiple projects, managing competing priorities and delivering excellent customer service. Working closely with schools, volunteers, external partners and colleagues, you will play a key role in ensuring the smooth and successful delivery of impactful programmes that support thousands of young people each year.

The role
This is a busy and varied coordination position supporting the delivery of large-scale education and employability programmes.
You will be responsible for ensuring all administrative and logistical arrangements are in place, working closely with Programme Managers and a range of external stakeholders to provide an excellent experience for everyone involved.

Key responsibilities include:

• Coordinating multiple projects and programmes simultaneously
• Managing programme bookings, schedules and logistics
• Liaising with schools, volunteers, facilitators and external partners
• Maintaining accurate records using databases, CRM systems and spreadsheets
• Organising travel, accommodation and other programme requirements where needed
• Responding to enquiries and providing a high standard of customer service
• Supporting Programme Managers to ensure programme objectives and deadlines are met
• Monitoring progress and identifying opportunities to improve processes and efficiency
• Working collaboratively with colleagues to support a one-team approach across the organisation

About you

We are looking for someone who is highly organised, proactive and able to remain calm when balancing multiple priorities.

The successful candidate will have:

• Experience managing multiple and often competing priorities
• Strong organisational and administrative skills
• Excellent written and verbal communication skills
• Strong Microsoft Office skills, including Excel, Word and Outlook
• Experience working with databases, spreadsheets or CRM systems
• A high level of accuracy and attention to detail
• The ability to work independently as well as collaboratively within a team
• A positive, adaptable and solutions-focused approach
• Experience working in a fast-paced environment
• Strong analytical and problem-solving skills

Additional information

This is a hybrid role, primarily working from home with occasional travel. The successful candidate will be expected to attend team collaboration days in London approximately nine times per year. There will also be opportunities to attend programme workshops and school visits across the UK, typically around twice per month, with additional opportunities available for those who wish to be more involved in programme delivery and impact. All approved business travel expenses are reimbursed.
Applications will be reviewed on a rolling basis and early applications are encouraged.

The organisation is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be required to undergo appropriate safeguarding checks, including references and a DBS check

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Help us lead a safe, seamless front door into support for people affected by gambling harm.

At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement. As our Triage Team Manager, you'll lead the function that determines how quickly and safely people in crisis get the help they need.

We're looking for an experienced people manager to lead our triage team, overseeing referrals from first contact through to onboarding, ensuring every assessment is thorough, every risk is managed, and every service user is guided into the right support without delay.

Working closely with the Referral Leads and colleagues across the organisation, you'll drive continuous improvement of our triage processes, keep our data and CRM systems robust, and build strong relationships with partners so people never fall through the gaps.

What you'll be doing

• Leading the day-to-day operation of the triage function, ensuring referrals are processed safely, efficiently and to a high standard
• Managing and supporting a team of Referral Leads, providing supervision, guidance and performance oversight
• Overseeing service user onboarding, including assessment, safety management and safeguarding practice
• Monitoring waiting lists and service capacity, taking action to manage demand
• Overseeing our CRM system (Airtable), ensuring data accuracy, accessibility and integrity
• Producing monthly and quarterly reports, using data to identify trends, risks and opportunities
• Building operational relationships with delivery partners, and representing Betknowmore UK at MDTs, meetings and sector events
• Fostering a collaborative, psychologically safe team environment

What we're looking for

We're interested in hearing from candidates who have:

• Experience working in addiction, mental health or similar support services
• Experience comprehensively assessing risk and needs
• Experience managing or supervising staff and volunteers
• Experience working collaboratively with partners and stakeholders across different sectors and disciplines
• Strong organisational skills and the ability to manage a busy referral pipeline
• A solid understanding of confidentiality and data protection

Experience with gambling and gambling harm would be advantageous, as would a Level 3 Safeguarding qualification, experience improving service delivery processes, familiarity with CRM/data systems such as Airtable, and experience producing reports to inform decisions.

Why join us?

You'll be joining a growing charity making a real difference to people's lives, leading a team at the heart of how we keep people safe and get them the right support, quickly.

Background

Middlesex Tennis is a registered charity that takes responsibility for the administration and development of tennis throughout the county, from those just thinking of taking up the game to tournament players of all levels. The County Association affiliates with the LTA and upholds their rules and regulations. We work closely with the LTA to implement their vision of ‘Tennis Opened Up’ and support their mission to transform communities through tennis to make tennis welcoming, enjoyable and inspiring to everyone.

Middlesex Tennis has a small team of salaried individuals that work with the Middlesex Tennis trustees and other volunteers. We are looking for a diligent and motivated individual to assist the team and trustees by providing accurate and timely transactional finance services, producing reports, processing payments, maintaining financial records, and assisting with reconciliations. This role will be home based with occasional travel across the County for meetings and events, where required.

Why Join Us

• Work within a passionate and supportive team of staff and trustees dedicated to tennis development with the opportunity to get involved with our tennis events.
• Take advantage of our charitable status to help develop tennis in Middlesex. 
• Flexibility to role and working hours can be considered.
• We actively invite applications from all candidates who meet the criteria and can work in the UK.
• We commit that everyone will receive equal consideration irrespective of your ethnicity, religion, sex, gender reassignment, sexual orientation, age, any disability, marital or civil partnership status, and pregnancy or maternity status.

We particularly welcome applications from:

• People from ethnically diverse communities
• Deaf and disabled people
• Members of the LGBTQ+ community
• People with lived experience of the UK's many and varied communities

If you have experience and knowledge of finance administration and are passionate about tennis, we want to hear from you. 

Details

Job Title: Middlesex Tennis Finance Officer

Salary: £12,800 per annum (£32,000 full-time equivalent)

Contract: 12-month fixed term contract

Hours: Part-time - 2 days per week

Location: Remote home-based working with occasional travel across the county

Provisional Interview Dates: Tuesday 28th and Wednesday 29th July 2026

Role

The Finance Officer will support the Finance Lead and professional staff by providing accurate and timely transactional finance services, producing reports, processing payments, maintaining financial records, and assisting with reconciliations.

Specific Responsibilities 

Accounts Payable

• Set up and manage a finance/accounts inbox prioritising workloads effectively.
• Process and pay supplier invoices, grants, and other expenditure, ensuring correct authorisation from internal teams and accurate coding and entry into the accounting system (Xero).
• Process a high volume of invoices, including matching and reconciling discrepancies.
• Work with internal teams to ensure timely payment of invoices.
• Review, gain approval and process employee/trustee expenses.

Accounts Receivable

• Manage incoming payments and online payment platforms.
• Manage customer accounts to ensure timely collection of debts.
• Prepare and send invoices, track overdue accounts, and follow up on payments.
• Maintain accurate records of financial transactions.

Reconciliations, VAT and Compliance Support

• Prepare monthly bank reconciliations and support reconciliation of other balance sheet accounts.
• Prepare quarterly VAT returns and maintain supporting information.
• Ensure transactions are recorded correctly for VAT purposes.
• Ensure financial procedures are followed.
• Maintain and provide supporting documentation for an independent examination.

Reporting Support

• Prepare quarterly income and expenditure reports.
• Assist in preparing annual accounts and supporting schedules.
• Support budgeting and cash flow forecasting.
• Prepare reports for LTA as required.
• Prepare adhoc reports as required.

Payroll Administration

• Assist the Finance Lead in payroll administration when required.

General Accountabilities

• Maintain accurate records and audit trails.
• Liaise with banks as and when required.
• Assisting with system improvements and process enhancements.
• To undertake any other duties deemed relevant by the management team.

Person Specification

Essential

• Minimum 2 years of accounting, accounts payable/receivable experience.
• Excellent bookkeeping skills.
• Effective organisation, communication, diplomacy and presentation skills.
• Strong attention to detail.
• Ability to work in a team and motivate others.
• Excellent IT skills and knowledge of MS Office applications including Excel.
• Excellent customer service skills and experience.

Desirable

• CCAB-qualified or part-qualified, or AAT qualified/part-qualified (or equivalent).
• Experience in charity finance and charity accounting principles.
• Experience of using Xero accounting software.
• Knowledge and interest in tennis/padel.

Donor Experience Officer - Fundraising

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

We're looking for a Donor Experience Officer to play a vital role within Acorns Children's Hospice's Fundraising team. As one of the first points of contact for our supporters, you'll help ensure every donation, enquiry and interaction receives a professional, personal and timely response.

This is a varied role that combines supporter care, relationship building, administration and communications. You'll be responsible for managing the end-to-end journey of donations, from processing gifts and maintaining accurate supporter records through to creating meaningful communications that show donors the impact of their support.

Working with colleagues across fundraising, marketing and care, you'll help deliver supporter journeys and stewardship communications that make supporters feel recognised, valued and connected to the difference they are making for local children and families. At the same time, you'll help ensure our fundraising operations run smoothly through excellent administration, data management and attention to detail. 

About the Role

As Donor Experience Officer, you'll play a central role in delivering Acorns' donor experience strategy and ensuring supporters receive an exceptional experience at every stage of their journey with us. You'll balance relationship-focused supporter engagement with the day-to-day administration that underpins successful fundraising activity. 

Key responsibilities include:

• Acting as a first point of contact for supporter enquiries across email, telephone, social media and written communications. 
• Supervising the recording, banking and thanking of donations, ensuring supporter gifts are processed accurately and efficiently.
• Maintaining accurate and up-to-date supporter information within our CRM system.
• Supporting the delivery of donor journeys, stewardship activity and supporter engagement plans.
• Creating and coordinating supporter communications, fundraising content and impact reports.
• Gathering supporter feedback and using insight to help improve supporter experiences.
• Supporting fundraising teams with stewardship planning and engagement activity
• Managing fundraising resources and materials to ensure supporters receive what they need at the right time.

About You

We're looking for someone who combines excellent organisational skills with a genuine passion for supporter care.

You'll understand that great donor experiences are built on both meaningful relationships and excellent administration. Whether you're responding to a supporter enquiry, processing a donation or creating stewardship content, you'll take pride in delivering a high-quality experience and ensuring every supporter feels valued.

You'll bring:

• Experience in supporter care, fundraising, customer service, administration or relationship management.
• Excellent written and verbal communication skills with the ability to create engaging content for a range of audiences.
• Strong organisational skills and the ability to manage multiple priorities.
• Experience using CRM systems such as Raiser's Edge, Donorfy, Salesforce or similar.
• Excellent attention to detail and a commitment to accuracy.
• A collaborative and proactive approach to work.
• A passion for delivering outstanding supporter experiences.

This role would suit candidates with experience as a Supporter Care Officer, Donor Stewardship Officer, Customer Experience Executive, Customer Relations, Membership or Community Engagement Officer, or Fundraising Officer/Administrator. We also welcome applicants with transferable experience in customer service, relationship management and stakeholder engagement.

About Acorns Children's Hospice

At Acorns, we provide specialist palliative care and support for children with life-limiting and life-threatening conditions and their families across the West Midlands. We support families in our hospices, in their homes and within the community, providing care wherever and whenever it's needed.

As one of the UK's largest children's hospice charities, we need to raise more than £14 million every year to fund our vital services. Every supporter who donates, fundraises or campaigns for Acorns helps make that care possible. The Donor Experience team plays a crucial role in nurturing those relationships and ensuring every supporter understands the impact of their generosity

What We Offer 

• £31,110 per annum
• 37.5 hours per week
• Based in Birmingham (B29 6HZ)
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Health cash plan
• Gym membership and equipment discount scheme
• Bike2Work scheme - save up to 42% on bikes and equipment 
• Wellbeing, legal and financial support
• Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.   
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme
• Annual leave entitlement increases with length of service 

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

Find out about our culture, career development, benefits and more here: Why Work for Acorns?

Regarding the application for this vacancy - you don't need to include a supporting statement, but there are a few questions to answer.

Are you a relationship-focused sales professional who enjoys building partnerships, growing accounts and identifying new business opportunities?
 
 
TPP Recruitment is supporting a well-established awarding organisation to recruit a Client Relationship Executive. This is a newly created role with significant growth potential, offering the opportunity to manage a portfolio of education and training sector clients across London and the Southeast while developing new business opportunities.
 
This position would suit someone with experience in sales, business development, account management or partnership management who enjoys working autonomously, building lasting client relationships and achieving commercial targets.
 
 
Salary: £29,930 per annum
Employment type: FTC for 12 months
Working arrangements: Remote (UK based), with travel required to Lancaster (UK) Head Office as required. This role involves frequent travel and overnight stays.
Working pattern: Full-time, 35 hours per week
Other benefits:

• Generous bonus structure
• Significant autonomy and ownership of your region
• Extensive opportunities for career progression and professional development
• Join a supportive and collaborative commercial team
• Work for an organisation with a strong reputation across the education and skills sector

 
 
About the Organisation
 
TPP Recruitment is supporting a well-established UK awarding organisation that develops qualifications and learning solutions which support individuals, employers and training providers nationwide.
 
With a strong reputation for customer service and partnership working, the organisation is committed to growing its market presence while maintaining excellent relationships with existing customers.

About the Role
 
As Client Relationship Executive, you will take ownership of a portfolio of existing customers whilst identifying and securing new business opportunities across your region.
 
You will manage accounts, ensuring excellent customer engagement, high retention levels and sustainable income growth. Alongside maintaining existing partnerships, you will work closely with prospective customers, developing a strong pipeline of opportunities and promoting the organisation's portfolio of qualifications and services.

Key Responsibilities
 

• Manage and develop a portfolio of existing customer accounts
• Achieve a minimum 95% customer retention rate
• Generate new business revenue annually
• Identify opportunities to grow existing accounts through additional products and services
• Build relationships with key stakeholders across colleges, training providers, adult education providers and employers
• Develop and deliver regional account and sales plans
• Create and maintain an active pipeline of new business opportunities
• Present solutions to prospective customers and decision-makers
• Maintain accurate customer records and pipeline activity within the CRM system
• Gather market intelligence and customer feedback to support future product development
• Represent the organisation at meetings, events and conferences
• Work collaboratively with customer experience, marketing and product teams

 
 
Skills / Experience Required
 

• Experience in sales, business development, account management or partnership development
• A strong record of achieving commercial targets
• Excellent relationship-building and stakeholder management skills
• Strong verbal and written communication skills
• The ability to manage multiple priorities and work independently
• A customer-focused approach
• Strong organisational and planning skills
• A full UK driving licence and access to a vehicle
• Willingness to travel frequently and stay overnight when required
• Experience within education, awarding organisations, training providers or the wider learning and skills sector (desirable)
• Knowledge of qualifications, assessment or education services (desirable)

 
 
To Apply
 

• Please submit your CV outlining your relevant commercial, sales or business development experience.

 
 
Interview Process
 
The interview process will vary depending on location:
 

• Candidates based near the organisation's Northwest office will attend a single in-person interview
• Candidates based further afield will complete a two-stage process, comprising an online interview followed by a final in-person interview

 
As part of the selection process, shortlisted candidates will be asked to deliver a presentation outlining their proposed first 30, 60 and 90 days in the role.
 
 
Deadline
 

• Applications are being reviewed on a rolling basis until the position is filled.
  • Early application is recommended.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Awards Officer - Education

Location: Bristol with hybrid working or Home based

Salary: £26,500 to £28,000 per annum

Hours: Full-time, 35 hours per week

Contract: Fixed term (up to 12 months - maternity cover)

Please note: The application deadline has been brought forward to the 17th July 2026.

We are aiming for an early August start date where possible, although we are happy to be flexible to accommodate the successful candidates' notice period.

Interviews may be held during the week commencing 20th July for applicants who are available, with additional interview slots during the week commencing 27th July, as originally planned, to provide flexibility.

About our Organisation  

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.   

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most.  

About the Opportunity  

This is a great opportunity to join the Food for Life team as an Awards Officer – Education, supporting delivery of the Schools and Early Years Awards programmes. You’ll assess settings against award criteria, provide guidance and support, and help maintain high-quality, consistent programme delivery.

Working closely with the Awards Manager and wider team, you’ll also contribute to engagement and retention activity, use CRM data to support reporting and impact, and share insights to improve the programme.

This role offers valuable development experience in programme delivery, stakeholder engagement, and working with education settings, making it ideal for someone looking to broaden their experience and build confidence in a national programme environment.

About You  

You’re an organised and proactive communicator who enjoys supporting others and delivering great customer service. You’re confident working with a range of stakeholders and can manage queries clearly and professionally.

You have experience using databases or CRM systems and are comfortable working with data accurately. You’re a collaborative team player with strong attention to detail and an interest in improving how things work.

Most importantly, you’re keen to learn, develop new skills, and build experience in programme delivery, with a genuine interest in the aims of Food for Life.  

Commitment to Safeguarding  

The Soil Association and FFL are committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults that we work with. In accordance with this  commitment we ensure that we follow a thorough and safe recruitment and selection process for all roles that work with children. This includes checking against the Disclosure and Barring Service (DBS) where appropriate. Please note that if you are successful in your application to the role any offer of employment will be subject to a satisfactory DBS check.  

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:   

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)  

• Pension scheme with ethical investment options and employer contribution increasing with length of service  

• Free membership of the Soil Association and discounts on organic produce  

• Volunteer days to give back to the local community or support green initiatives  

• Family friendly policies and flexible working   

• Cycle to work scheme  

• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce  

This is a brilliant opportunity for a self-starter who thrives on identifying and winning new business and helping to create meaningful partnerships in the community. We are looking for a motivated and experienced Corporate and Community Partnerships Fundraiser to join us on a three-month contract.

Reporting to the Head of Fundraising, you will lead prospect research and outreach across NHS Barking, Havering & Redbridge procurement suppliers, local community businesses and key corporate partnerships sectors for hospital fundraising. You will develop compelling partnership propositions and engagement materials, identify key stakeholders within target organisations, and progress prospects through to confirmed meetings. 

What You’ll Do 

1. Conduct thorough prospect research across NHS BHRUT procurement suppliers, local businesses and priority sectors to build a strong and accurate pipeline of prospective corporate and community partners in our new CRM, Beacon.

2. Create a corporate partnership fundraising deck for prospects that brings to life all the ways businesses can get involved, from social value opportunities, do your own fundraising and challenge events, sponsorship opportunities, to volunteering and in-kind support. This will need to be compelling and can be tailored for NHS procurement suppliers and aligned to the charity’s strategic goals.

3. Develop a corporate volunteering opportunities deck, ready to share with prospective and current partners. 

4. Identify key stakeholders within target prospect organisations and make proactive outreach to arrange prospect meetings between corporate contacts and the Head of Fundraising, to support the charity’s income growth ambitions.

Who We’re Looking For 

You’ll bring energy, creativity and confidence to this role. You’re the kind of person who: 

1. Is self-motivated by winning new business and identifying and building long-term, high-value partnerships. 

2. Is a confident relationship-builder who brings curiosity, creativity and a proactive mindset to identifying new opportunities. 

3. Is passionate about the work of hospital charities and the difference they make to patients and staff.

Essential Experience & Skills 

1. Proven, strong experience in corporate partnerships or business development, with a strong track record of generating income. 

2. Experience developing compelling proposals and conducting high-quality prospect research. 

3. Excellent communication, organisational and influencing skills, with strong attention to detail. 

4. Comfortable working fully remotely and managing your own time effectively. 

To apply, please submit your CV and a cover letter of no more that two A4 pages. 

Lead the launch of the UK's first Refugee Employment Marketplace and help transform how displaced people connect with jobs, employers and employment support.​ This is a remote, home-based role for candidates currently based in Wales. 

The Refugee Employment Network (REN) is the UK's national network dedicated exclusively to refugee employment. We bring together employers, charities, local authorities, government and refugee-led organisations to improve employment outcomes and create a more inclusive labour market.

About the role

We are seeking an experienced Digital Product Lead to lead the implementation, rollout and continuous improvement of the Refugee Employment Marketplace and wider digital systems across the Refugee Employment Network.

The Refugee Employment Marketplace is a digital platform connecting displaced people in the UK with jobs, employers and employment support.

Working closely with developers, partners and users, you will help ensure the Marketplace is successfully implemented, accessible, adopted and scaled across Wales and the wider REN network. We're looking for someone who enjoys turning ideas into practical solutions, building partnerships and using digital to create social impact.

Purpose of the Role and Key Responsibilities

1. Digital Product Development & Delivery

· Lead the implementation, customisation and continuous improvement of the Refugee Employment Marketplace to meet REN’s organisational goals and user needs.

· Work with external platform providers and developers to coordinate product delivery, customisation, timelines and ongoing improvements.

· Build and maintain project plans, documentation and delivery processes to support successful implementation and rollout.

· Coordinate platform testing, user feedback and troubleshooting to improve functionality, accessibility and user experience.

· Support the integration of REN’s wider digital systems, including website and CRM.

2. Co-design & Partnerships

· Convene and coordinate REN’s Digital Advisory Group to inform the design and continuous improvement of the Refugee Employment Marketplace.

· Facilitate focus groups, user testing and feedback sessions with refugees, employers, charities, local authorities and employment advisers to improve platform design, accessibility and user experience.

· Ensure experts by experience are meaningfully involved in shaping and testing the platform.

3. Platform Rollout, Training & User Support

· Lead the rollout and adoption of the Refugee Employment Marketplace across Wales and the wider REN network.

· Develop onboarding processes, training and guidance materials  to support effective use of the platform.

· Act as the first point of contact for user support, including account setup, login support, troubleshooting and user journey guidance.

4. CRM, Website & Digital Infrastructure Management

· Lead the scoping, procurement and implementation of a new CRM system

· Oversee the integration and continuous improvement of REN’s website and wider digital systems to ensure they are integrated and accessible. 

5. Data, Reporting & Digital Compliance

· Lead on data protection, GDPR compliance and digital security across REN’s digital platforms and systems.

· Maintain accurate, secure and effective data management practices, including user records, permissions and data quality.

6. Marketplace Growth, Sustainability & Impact

· Build relationships with employers, industry bodies and strategic partners to grow platform adoption, secure opportunities and strengthen the value proposition of the Marketplace.

· Support the matching of displaced talent to jobs, opportunities and employment support, including manual interventions where needed to improve outcomes and user experience.

· Track and report on employment outcomes, employer engagement and platform impact to inform growth, improvement and sustainability.

Person Specification

We recognise that no candidate is likely to meet every criteria listed below. We encourage applications from people who can demonstrate the skills, knowledge and potential to succeed in this role, even if they have gained their experience in different sectors, countries or through voluntary, community or lived experience.

We welcome transferable skills and experience gained through paid work, voluntary roles, community leadership or lived experience, in the UK or internationally.

Essential

Digital Product & Project Management

· Experience managing or supporting the development, implementation, rollout and continuous improvement of digital products, platforms or technology-enabled projects.

· Experience managing external developers, contractors or digital suppliers to deliver digital products or systems.

· Strong organisational and project management skills, with the ability to work independently, use initiative and manage competing priorities.

·Ability to support the implementation and adoption of new digital products, platforms or systems.

Partnerships & Training

·Currently based in Wales, with the ability to build relationships and engage with employers, partners and stakeholders across the country.

·    Strong relationship-building skills, with experience developing partnerships and growing engagement with employers, charities, government or sector organisations to support the adoption and growth of a digital product, platform, project or service.

·Ability to facilitate workshops, focus groups or training sessions to support the adoption of digital tools or systems, or equivalent transferable experience.

·Ability to communicate digital information clearly to non-technical audiences through training, onboarding and user support.

Digital Systems & User Support

· Experience developing, managing or supporting digital platforms, CRM systems, websites or other online tools.

· Ability to provide day-to-day user support, including onboarding, troubleshooting and helping users engage confidently with digital platforms.

· Understanding of user-centred design, accessibility and digital inclusion.

Data and Compliance

· Experience using data, analytics or reporting to inform digital improvements and decision-making.

· Understanding of GDPR, data protection and digital security best practice.

Values & Commitment

· Commitment to REN’s mission and passion for improving refugee employment outcomes, equity and inclusion.=

Desirable

· Lived experience as a refugee, asylum seeker, displaced person or migrant, or direct experience of the UK immigration or asylum system.

· Experience of CRM procurement, implementation or data migration.

· Knowledge of refugee employment barriers and the wider migration or asylum landscape in the UK.

Equity and inclusion at the Refugee Employment Network

The Refugee Employment Network values equity, diversity and inclusion in our workplace and we encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status, or socio-economic background.

We are committed to building a team that reflects the communities we work with. We particularly welcome applications from people who identify as experts by experience and recognise the valuable insight that lived experience of forced displacement, migration and the UK asylum and immigration system brings to our work. Please note that candidates must have the right to work in the UK.

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the application or interview process unless they wish to do so.

How to apply

Application, CV and Cover Letter

To apply, please complete the application Type form by 5pm on Sunday, 9 August. You will be asked to upload your CV and a cover letter (no more than 2 pages) when completing the Typeform application. Link in the JD. 

In your cover letter, please outline how you meet the criteria listed above and how your experience is relevant to the role. We encourage you to apply even if you do not meet all the requirements listed in the person specification. We value experience from both paid and voluntary roles, in the UK or overseas, and encourage you to demonstrate your passion for the role, as well as the unique perspectives and skills you bring.

PROJECT ADMINISTRATOR

VIOLENCE REDUCTION PARTNERSHIP HOSPITAL IN-REACH & COMMUNITY BASED SERVICES

Oasis Midlands

Location: Birmingham Queen Elizabeth Hospital, Heartlands Hospital, Various Oasis Hubs in Birmingham

Contract type: Fixed term until March 2027

Hours: 12 per week

Salary: Full-time equivalent (FTE) salary: £27,542 per annum. Actual salary (pro rata): £8,262 per annum.

Are you passionate about supporting young people and communities?  Will you support young people to recognise and reach their full potential? Oasis is about to embark on an exciting new partnership with the West Midlands Violence Reduction Partnership to deliver Hospital In-Reach and Community Based Services. We are recruiting a part-time Project Administrator to be part of the team, who will play a key role in maintaining the smooth day-to-day running of the project. We always work in a holistic way, and it is no difference when it comes to violence. We don’t treat violence in isolation. Instead, we will seek to work as part of an eco-system of care—connecting education, housing, youth work, family support, safeguarding, and community relationships.

We believe violence is preventable…We are passionate about inclusion and believe young people and communities should be central to local and national violence reduction strategies. 

If you have excellent administration skills and share our passion for inclusion, come and join the team.

As Project Administrator you will;

· Update and maintain the project’s database and data management system.

· Ensure regular data is compiled for partners & funders of the service.

· Ensure that the paperwork relevant to the interventions are readily available staff

· Generate evidence of service impact.

· Arrange meetings including room booking, informing participants and minute taking

Amongst other requirements, the successful post holder must have:

· Experience of working in an administrative role.

· Experience of data management systems.

· Ability to take initiative and work under pressure.

· Ability to work alone and as part of a team.

 As part of the package, Oasis offers:

· A pension scheme, offering 7% employer contribution.

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).

· Policies which promote well-being and are family friendly.

To apply, please send your CV and a Supporting Statement (no more than two A4 pages).

If you would like a conversation about the role, please go to the Oasis Charity Jobs website for further details. 

Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.

Completed applications should be returned by 9am on Thursday 30th July 2026.

Interviews will take place on Thursday 6th August 2026

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889