Customer service jobs in birmingham
Position title: Health and Wellbeing Lead
Reports to: Head of Shed Development and Sustainability
Direct reports: None currently
Location: Remote (with regular travel)
Key stakeholders: UKMSA Volunteers, Sheds and Shedders, Head of Shed Development and Sustainability and team, Head of Volunteering
Salary: Level 3 – £30,000-£35,000
As Health and Wellbeing Lead, the purpose of your role will be to work with volunteers and colleagues to support Sheds and Shed Networks to improve men’s health and wellbeing across the UK. This work is within the context of informal, peer-led, self-determined spaces, where the emphasis is on activity not health prevention, which suits many men and works well for them.
This role involves engaging directly with Sheds and Shed Networks, supporting them to foster partnerships with local health and social care organisations, as well as supporting local health and social care organisations to understand and engage effectively with Men’s Sheds in their area.
You will work with volunteers, colleagues and external experts to gather and share accurate, accessible and relevant resources, information and case studies related to men’s health and wellbeing with Sheds and Shed Networks. This will include developing and engaging with digital health tools, information and training, as well as taking an empowering and capacity building ‘train the trainer’ approach to the design and delivery of all training and workshops related to men’s health and wellbeing.
You will work closely with the Head of Volunteering to support volunteers to promote the role of Men’s Sheds in preventative and community-based health locally and will work with colleagues to support volunteers to actively contribute to promoting the role of Men’s Sheds in preventative and community-based health at a national level.
You’ll be the main contact for volunteers, Sheds and Shed Networks for all things related to Sheds and men’s health and wellbeing.
Key responsibilities:
1. Sheds and Shed Networks
· Be the main point of contact for all Sheds and Shed Networks for all things related to Sheds and men’s health and wellbeing – ensuring you are approachable, responsive and consistent.
· Empower volunteers and colleagues to support Sheds and Shed Networks to foster partnerships with local health and social care organisations.
· Empower volunteers, colleagues and the wider Shed community to support local health and social care organisations to understand and engage effectively with Men’s Sheds in their area.
2. Information and resources
· Work with volunteers, colleagues and external experts as part of the UKMSA Advisory and Guidance Group to continuously gather, develop and update relevant resources, information and case studies related to men’s health and wellbeing. Regularly share clear and accessible information and resources with Sheds and Shed Networks.
· Work with volunteers, colleagues and external experts as part of the UKMSA Advisory and Guidance Group to build knowledge and understanding of relevant organisations and services related to men’s health and wellbeing. Regularly share clear and accessible information about organisations and services with Sheds and Shed Networks.
· Work with Sheds and volunteers to gather case studies and develop resources highlighting Sheds that demonstrate innovation and best practice in the field of health and wellbeing.
3. Training and workshops
· Work with volunteers, colleagues and external partners to develop an empowering train the trainer model to enable Shed Leaders and Shedders to plan, deliver and evaluate training and workshops related to men’s health and wellbeing.
· Work with volunteers, colleagues and external partners to co-design and deliver training and workshops related to men’s health and wellbeing at UKMSA events.
· Support peer-to-peer learning amongst Sheds and Shed Networks through regional events, online forums, and learning networks.
4. Digital health and wellbeing
· Work with volunteers and colleagues to test and empower Sheds and Shed Networks to use digital platforms for hybrid training, remote participation, or digital inclusion efforts.
- Work with volunteers and colleagues to utilise and adapt data tools (e.g. CRM, health analytics and dashboards) for monitoring health and wellbeing related outcomes and for reporting impact.
5. Monitoring and Reporting
· Work with volunteers, Sheds and Shed Networks to collect and report data in relation to men’s health and wellbeing to demonstrate the role and impact of Men’s Sheds in preventative and community-based health.
· Work with volunteers, colleagues, Sheds and Shed Networks to contribute to relevant evaluation and research projects relating to Sheds and men’s health and wellbeing.
6. Stakeholder Engagement
- Work with volunteers to build relationships with local and regional health, community, and voluntary sector organisations.
- Represent UKMSA at relevant networks, events, and conferences.
- Contribute to the planning and delivery of the annual Shedfest and other key events, coordinating and supporting volunteer involvement in relation to men’s health and wellbeing.
- Work with colleagues, including the CEO, to build effective working partnerships across the UK men’s health sector
Key expertise required:
- Knowledge, skills and experience in men’s health and wellbeing.
- Some knowledge of how to effectively improve men’s health and wellbeing in the Shedding context, and a willingness and interest in working with volunteers to develop and share expertise in this area.
- An understanding of the importance of taking an empowering train the trainer approach to planning, delivering and evaluating training and workshops related to men’s health and wellbeing.
- Ability to build relationships with local and regional health, community, and voluntary sector organisations, and to support others to do so.
- Skilled at actively collaborating with volunteers and subject matter experts.
- Confident communicator - able to build rapport, deliver training, and manage sensitive conversations.
· Strong relationship builder - able to connect with people, build trust and maintain long term engagement.
· Willing, able and confident to travel to meet volunteers and attend Shed events regularly.
· Confident working with data and systems - including CRM tools and digital tools.
· Proactive and creative - always looking for ways to improve how things are done.
· Self-motivated and able to manage your own workload without needing close supervision.
· An understanding of the nuances and limitations of how Sheds can support health and wellbeing
What success looks like:
- Strong, collaborative relationships established between Sheds, Shed Networks and local health and community partners.
- Demonstrable improvements in the health and wellbeing of Shedders through supported activities and case studies.
- Volunteers, Sheds and Shed Networks feel empowered and equipped to deliver activities that support mental and physical health.
- Health and care organisations view Men’s Sheds as trusted, valuable partners in preventative health and social prescribing pathways.
- Resources, training, and support materials are well-received, practical, and widely adopted in Sheds and across Shed Networks.
- Clear and impactful reporting informs and supports UKMSA’s work at a national level.
This job is not:
- An expert, clinical or therapeutic health role—you will not be expected to deliver personal care, therapy, or counselling.
- Solely office-based or desk-bound—this is a varied, outreach-focused role that involves relationship-building, travel, and hands-on support.
- Focused only on one region—this is a national role, requiring awareness of regional variations across the UK.
- A short-term fixer—you’ll be building capacity and confidence in communities for long-term sustainability, not quick fixes or prescriptive solutions.
This job description is intended to outline the general responsibilities and expectations of the role. It may be reviewed and updated as the organisation evolves, and from time to time you may be asked to take on other reasonable tasks that fall outside this scope - we’re a small team, and flexibility is part of how we work.
Closing date: 9th October 1200 hrs
Interview: 17th October
Registered Charity
11 - 20
We are the support body for Men’s Sheds across the UK. We work hard to inspire and support the development of Men's Sheds.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: UK based – Hybrid to any UK office with national travel
Ref PDR-251
Closing date: 9.00 am on 29 September 2025
St Giles Trust is seeking a strategic and detail-oriented People Data and Reward Manager to lead our data, reward, and payroll functions. This is a key role in shaping how we use people data to drive inclusive, high-performing workplaces.
About the Role
You’ll lead a small team to deliver effective, compliant, and customer-focused people services. Working closely with senior leaders, you’ll ensure our HR and payroll systems support organisational goals, and that our reward practices are fair, transparent, and aligned with our values.
Key Responsibilities
• Lead the People Data and Reward team, providing strategic direction and operational oversight.
• Manage and enhance our integrated HR and payroll systems, including configuration and optimisation.
• Act as the data protection lead for People, ensuring compliance with legislation and best practice.
• Provide expert guidance to the Executive Director of People and Internal Operations on risks, issues, and opportunities.
• Support the development of inclusive reward strategies and data-driven decision-making.
About You
We’re looking for someone who:
• Has strong experience in HR data, payroll, and reward management.
• Is confident using HRIS platforms and Excel to analyse and report on people data.
• Understands how data supports equity, diversity, and inclusion goals.
• Is proactive, collaborative, and committed to creating a great place to work.
• Can lead with integrity and inspire others through inclusive practice.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
To Apply
For further information and to apply visit our website via the apply button.
• Application Deadline: 9.00 am on 29 September 2025
• Interview Date: 10 October 2025
Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to a basic DBS check.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.
Registered Charity
501 - 1000
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: UK based – Hybrid, any UK office with national travel
Closing date: Monday 29th September 2025 at 9:00am
Ref: HPBP-251
St Giles Trust is seeking a dynamic and strategic leader to join our People Team as Head of People Business Partnering. This is a pivotal role in shaping our people strategy and supporting our mission to be a great place to work.
About the Role
As Head of People Business Partnering, you will lead a team of Business Partners to deliver high-impact, customer-focused people services. You’ll work closely with senior leaders to understand their directorates and support the delivery of strategic priorities, ensuring our people practices are inclusive, compliant, and aligned with organisational goals.
Key Responsibilities
• Lead and develop a high-performing People Business Partnering team.
• Provide expert guidance on employee relations, recruitment, and organisational change.
• Collaborate with senior leaders to develop local strategies aligned with our overall people plan.
• Champion inclusive practices and contribute to a culture of high performance.
About You
We’re looking for someone who:
• Has significant experience in strategic HR leadership and business partnering.
• Is confident navigating complex employee relations and change management.
• Can lead and inspire teams to deliver excellent people services.
• Is committed to equity, diversity and inclusion.
• Brings fresh thinking and a collaborative approach.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
To Apply
For further information and to apply visit our website via the apply button.
• Application Deadline: 9.00 am on 29 September 2025
• Interview Date: 8 October 2025
Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to a basic DBS check.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.
Registered Charity
501 - 1000
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: UK based – Hybrid, any UK office with national travel
Closing date: Monday 29th September 2025 at 9:00am
Ref: HPBP-251
St Giles Trust is seeking a dynamic and strategic leader to join our People Team as Head of People Business Partnering. This is a pivotal role in shaping our people strategy and supporting our mission to be a great place to work.
About the Role
As Head of People Business Partnering, you will lead a team of Business Partners to deliver high-impact, customer-focused people services. You’ll work closely with senior leaders to understand their directorates and support the delivery of strategic priorities, ensuring our people practices are inclusive, compliant, and aligned with organisational goals.
Key Responsibilities
• Lead and develop a high-performing People Business Partnering team.
• Provide expert guidance on employee relations, recruitment, and organisational change.
• Collaborate with senior leaders to develop local strategies aligned with our overall people plan.
• Champion inclusive practices and contribute to a culture of high performance.
About You
We’re looking for someone who:
• Has significant experience in strategic HR leadership and business partnering.
• Is confident navigating complex employee relations and change management.
• Can lead and inspire teams to deliver excellent people services.
• Is committed to equity, diversity and inclusion.
• Brings fresh thinking and a collaborative approach.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
To Apply
For further information and to apply visit our website via the apply button.
• Application Deadline: 9.00 am on 29 September 2025
• Interview Date: 8 October 2025
Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to a basic DBS check.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.
Registered Charity
501 - 1000
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: UK based – Hybrid to any UK office with national travel
Closing date: Monday 29th September 2025 at 9:00am
Ref: HPOD-251
St Giles Trust is seeking a strategic, values-driven leader to join our People Team as Head of People and Organisational Development. This is a pivotal role in shaping our organisational culture, developing our people, and driving forward our strategic priorities.
About the Role
As Head of People and Organisational Development, you will lead a small but high-impact team to deliver inclusive, responsive, and customer-focused people services. You’ll work closely with senior leaders to embed a culture of high performance, wellbeing, and continuous development across the organisation.
Key Responsibilities
• Lead the People & Organisational Development function, providing strategic direction and operational excellence.
• Develop and deliver a learning and development strategy that supports internal progression and value for money.
• Design and implement an employee wellbeing strategy aligned to the employee lifecycle.
• Drive employee engagement and internal communications, ensuring alignment with our EDI commitments.
• Provide expert guidance to the Executive Director of People and Internal Operations on risks, issues, and strategic opportunities.
About You
We’re looking for someone who:
• Has significant experience in organisational and people development, internal communications and leadership.
• Is passionate about equity, diversity, and inclusion.
• Can lead and inspire teams to deliver impactful people services.
• Brings fresh thinking and a collaborative approach to change and transformation.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
To Apply
For further information and to apply visit our website via the apply button.
• Application Deadline:9.00 am on 29 September 2025
• Interview Date: 9 October 2025
Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to a basic DBS check.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.
Registered Charity
501 - 1000
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Urban Saints equips youth leaders to disciple young people in today’s changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.
About the Role
The Marketing and Insights Lead will drive Urban Saints’ marketing activity and use data insights to continually improve engagement, reach, and impact across all platforms. This role combines strategic planning with live performance monitoring to ensure our communications are effective and relevant.
You'll be responsible for:
- Planning and implement integrated campaigns across email, social media, and the website.
- Supporting launches, events, training, and product sign-ups with timely, engaging content.
- Working with the Communications Coordinator, writing and editing marketing copy for emails, landing pages, and social posts.
- Monitoring and reporting on digital metrics (Website, email, social media, ad performance).
- Tracking user journeys, engagement rates, and campaign ROI.
- Running A/B testing across platforms to evaluate message, format, and timing effectiveness
- Manage paid ads campaigns (E.g. Facebook, Google, Instagram).
- Supporting platform management of tools such as Google Analytics, Hootsuite, Mailchimp, and CRM exports.
- Providing regular updates and strategic insights to the Head of Communications.
Please note, this is predominantly a remote role, but with travel as the role requires. All full-time Urban Saints employees are required to attend two team residentials per year (3 days/ 2 nights each).
About You
We’re looking for a strategic, data-savvy communicator who can lead on high-impact marketing campaigns that inspire action and deepen engagement. You’ll combine a creative mindset with analytical thinking, confident in using insights to shape campaigns and improve results.
Key Skills and Experience:
- Excellent written and verbal communication with a clear, engaging tone.
- Ability to tailor messages and content for differentaudiences and platforms.
- Confident interpreting data and using it to improve communication and engagement.
- Creative approach to problem-solving and campaign development.
- Proficiency in digital tools such as Google Analytics, Mailchimp, Hootsuite, and CRM platforms.
- Proven experience in marketing and digital analytics.
- Strong understanding of digital metrics, user journeys, and engagement funnels.
- Experience managing email, social media, and website content as part of integrated campaigns.
How to Apply
This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.
Please visit our website to fill out an application form.
The closing date for applications is Friday 26th September, midday. Please note, we will be actively reviewing applications ahead of the closing date and reserve the right to close applications before this date.
The client requests no contact from agencies or media sales.
Thank you!
Job title: Website and UX Manager
Service: Digital Marketing
Salary: Grade 4 point 29: £36,842 FTE per annum + £480 home working allowance
Hours: 37 hours per week (full time)
Location: Home-based
Contract: Permanent
Responsible to: Website and Digital Content Manager
Family Action & the Role’s Impact:
Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all.
For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.
This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.
Job Summary:
As part of the Website and Digital Content Team and wider Digital Marketing Department you will oversee Relate at Family Action’s website and online client experience, driving brand awareness and sales of products and services.
You will be responsible for the day-to-day management of Relate’s website and the writing of digital content, and support the brand’s long term transformation as part of the adaptive change programme, working closely with the Website and Digital Content Manager, Head of Digital Marketing, Brand and Marketing Manager and other key stakeholders.
This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.
Key Tasks & Responsibilities:
1. Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.
2. Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.
3. Work closely with B2C and B2B teams, and other internal stakeholders to understand website requirements and improve representation online.
4. Manage digitally delivered products such as Toolkits and Relate’s AI chatbot, including re-marketing and upgrade activity to drive clients to further services on the website.
5. Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.
6. Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.
7. Monitor and improve SEO across the Relate website.
8. Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.
9. Support the development of a new CRM for Relate, working closely with the Systems and Technology Team and Service Delivery Team to ensure a seamless front end client experience.
10. Manage existing infrastructure and systems integrated across the website client journey such as Acuity Scheduling, Typeform and Stripe.
11. Maintain and improve Relate’s website accessibility ensuring it meets WCAG 2.1 AA standard wherever possible.
12. Use sophisticated data and insight tools to test, measure and evaluate content, and website performance, and monitor emerging trends in the wider market.
13. Produce regular reports for senior stakeholders including data and commentary around website performance.
14. Work with external agencies to deliver effective PPC search and display ad campaigns.
15. Manage relationships with external suppliers, contractors, and service providers involved in digital initiatives at Relate.
16. Embrace and implement Family Action’s Equality, Diversity & Inclusion Policy in every aspect of your work and positively promote its principles amongst colleagues, service users and other members of the community.
17. Comply with Family Action’s Health and Safety and Data Protection policies and protect your own and others’ health, safety and welfare.
18. Work flexibly as may be required by the needs of the organisation and carry out other reasonable duties as required.
Main Responsibilities (check the job description and person specification for further details):
· Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.
· Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.
· Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.
· Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.
· Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.
Main Requirements (check the job description and person specification for further details):
· Extensive experience of managing and developing a website within a complex organisation.
· Experience of developing complex user journeys and improving user experience.
· Extensive experience of writing keyword rich website copy and digital content and an excellent knowledge of SEO best practice.
· Good understanding of online and offline marketing strategies, including sales funnels, particularly in a commercial context.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Click the “Apply Now” link below and fill out our digital application form
· Closing Date: Sunday 21st September at 23:59
· To learn more about Family Action: Careers
Interviews are likely to take place virtually on 29th and 30th September.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Matthew Dennis (full email address located in advert document)
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
Registered Charity
501 - 1000
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Charity
James’ Place exists to save the lives of men in suicidal crisis through delivering free clinical services. We currently have centres in Newcastle, Liverpool and London; and in early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.
Our trained, professional therapists deliver a proven clinical service in a warm and welcoming environment, ensuring that men are seen quickly at the point of crisis. We have so far treated over 3,600 men who might otherwise have been unable to access the support they desperately need.
The Role
We are seeking a driven and experienced manager to oversee the operational side of our new Birmingham Centre. This is a pivotal role within the team which focuses on coordinating activity across the service to ensure the safe and effective delivery of our intervention.
The successful candidate will manage the day to day running of the James’ Place centre, with oversight from the Birmingham Head of Centre. You will manage the centre environment through both resource management and by influencing and driving local culture. The Centre Manager is responsible for line management of the Clinical Administrators and overseeing the processing of referrals to the service, ensuring men coming to James’ Place are welcomed warmly, within the expected timeframe and according to our values.
This is a new role and during their first months in post, the Centre Manager will work closely with the James’ Place Head Office Team to prepare James’ Place Birmingham for a successful launch.
Person Specification
This role requires someone with excellent organisational, problem-solving and interpersonal skills who can work hands-on in a busy and potentially challenging environment. You will be collaborative and work closely with the local team and wider charity outside the Birmingham centre to ensure we have consistent and effective systems in place.
We are looking for a forward thinking and proactive individual with experience of both people and operational management. The successful candidate will align with the James’ Place values and be able to demonstrate these through everyday practices including supportive leadership and line management.
Your management and administrative skills will be highly valued in sustaining the clinical operations of James’ Place. You will need to be proficient in Office 365 software such as Word, Excel, PowerPoint, and Outlook, with the ability to manage Outlook cloud calendars, SharePoint, CRM databases, and shared inboxes.
The Centre Manager will often meet the men who come to James’ Place in suicidal crisis and so you will be able to demonstrate empathy and an ability to create a sense of calm while working in a sensitive and busy environment.
Please see the attached Job Description and Person Specification for more details.
Closing date: 9am on Wednesday 24th September 2025
To apply, please submit your CV with a cover letter explaining why you are applying for this role. It is important to demonstrate you have the knowledge, skills and experience we are looking for in your CV and cover letter. Please keep your cover letter to less than 2 sides of A4.
If you wish to discuss the role further before applying, please call 0203 4888 404 and ask to speak with Rosie Barrett.
The client requests no contact from agencies or media sales.
Thank you!
We are seeking an enthusiastic person to support a range of fundraising initiatives within QAC’s Fundraising Department
Hours: 37 hours per week
Contract: 52 weeks
Annual Leave: 7.2 weeks, including Bank Holidays.
Due to the nature of the role, the successful candidate must have a full current driving licence.
Please note: We reserve the right to close this vacancy early if we receive a sufficient number of applications. Early application is advised.
Key Responsibilities:
- Research and promote a range of suitable challenge based events, supporting the administration and registrations as required.
- Respond to and support community fundraisers.
- Maintain relationships with regular donors.
- Ensure good stewardship of supporters including thank you letters, charity updates etc in line with GDPR.
- Manage information and utilise the CRM system for recording of data.
- Provide updates and graphics for the website and social media platforms.
- Work with fundraisers to obtain case studies/fundraiser profiles where possible.
- Support the running of campaigns and events.
- Actively support the organisation with fundraising events and initiatives (internal and external) to support the charity in all areas (college, residential services and community services.
- Monitor JustGiving Pages and follow up on activity as appropriate.
- Support in the development and management of community and stakeholder opportunities
- Support the creation of external promotional materials relating to fundraising events and initiatives.
- Work as part of the Fundraising Team supporting activities as and when the need arises.
- Respond to fundraising queries via email or the phone in a timely manner.
- Spot fundraising opportunities and raise awareness of the work of QAC.
- Assist the Trust and Corporate Fundraiser with small to mid value Grant Applications.
Other Responsibilities:
- Assist in providing efficient administration support to the Fundraising team
- To support the general running of the office and to support other colleagues as and when required.
- To have experience of producing fundraising/promotional literature e.g. leaflets and brochures
Considerations:
- The Fundraising Team is small, working closely with other teams including Marketing, Enterprises and Curriculum, so flexibility in approach is a must.
- Some periods will be busier than others, for example events seasons, student performance times, so prioritisation and flexibility will be needed.
Corporate and team responsibilities
- Adhere to the Charity’s Health and Safety policy.
- Undertake any necessary training or updating.
- Participate in the development of equal opportunities, diversity, inclusion and safeguarding within the department and across the Charity.
- Attend and actively contribute to team meetings.
- Undertake any other reasonable duties or responsibilities as required by the Charity.
The above list is not exhaustive, but is indicative of the general nature and level of responsibility of the work to be undertaken. The responsibilities and duties may vary from time to time without changing the nature of the post. The post holder will be expected to adopt a flexible approach to enable the efficient and effective running of the College.
The client requests no contact from agencies or media sales.
Thank you!
Employment Consultant
We are seeking a motivated Employment Consultant to support people leaving prison into meaningful work by building strong relationships with candidates, employers and partner organisations.
Position: Employment Consultant
Location: Birmingham (office-based in Digbeth at least 3 days a week, with weekly prison visits)
Salary: £30,000 – £34,000 per annum
Hours: Full time, 37.5 hours per week
Contract: Permanent
Closing date: 5pm, 22 September 2025
About the Role
This role sits at the heart of an innovative peer-led employment programme that helps people rebuild their lives after prison. You will work closely with candidates both before and after release, supporting their transition into the community and into paid work. Key responsibilities include:
- Identifying candidates approaching release who are seeking employment
- Building strong relationships with candidates to understand and help address barriers to work, such as ID, banking and family contacts
- Supporting individuals through release and into the community with regular check-ins
- Building and maintaining relationships with prison staff and other stakeholders
- Organising monthly job surgeries both in prison and in the community
- Connecting with local and national employers, advocating for candidates and promoting their skills
- Collaborating with probation services, local authorities and third sector organisations
- Logging candidate progress using a CRM system
About You
We are looking for someone who is empathetic, resilient and proactive. You will bring excellent communication skills, a genuine commitment to inclusion, and the ability to build strong relationships across different sectors. Essential qualities include:
- Confident and comfortable working in prison environments (security clearance required)
- Empathetic, non-judgemental and an excellent listener
- Awareness of the barriers faced by people with convictions, with a commitment to helping overcome them
- Strong interpersonal skills – able to connect with everyone from candidates to CEOs
- Organised, IT-savvy and confident with record-keeping
- Strong written skills, able to prepare CVs and disclosure statements
Experience in recruitment, case management or related work would be an advantage but is not essential. A driving licence and access to a car is required for prison visits (expenses covered).
About the Programme
This is the UK’s first peer-led employment initiative designed to support prison leavers into sustainable work. The programme empowers people with lived experience of the criminal justice system to support others, creating opportunities that reduce reoffending and change lives for good. You’ll be joining a supportive, passionate and diverse team committed to making a real difference.
In Return
- Salary £30,000 – £34,000 per annum
- Flexible working with 1 day remote per week
- Ongoing training and professional development
- The opportunity to make a real impact every day
Application Process
Please submit a CV and 1-page cover letter setting out:
- What skills, experiences and interests you have that fit this role
- Why you want to work with people leaving prison
If you are shortlisted, you will be invited for a formal interview (online or in person) and a short task to show how you think. Finally, you will be asked to pop by the Birmingham office for coffee with the team.
Other roles you may have experience of could include: Caseworker, Resettlement Officer, Employment Adviser, Recruitment Consultant, Probation Case Manager, Support Worker. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Make a real difference with Stonewater
At Stonewater, we're on a mission to be the go-to provider for young people - and that means putting them at the heart of everything we do. We’re looking for a passionate, driven, and visionary leader to help us deliver life-changing services that support young people and individuals with mental health needs.
As our Supported Housing Operations Manager, you’ll take the lead across a group of our supported living services. Your role will be pivotal in shaping vibrant, inclusive services that champion co-production, unlock sustainable futures, and give young people the best possible start in life.
What you’ll be doing:
- Leading and inspiring Service Managers to deliver outstanding services
- Driving operational excellence across supported living schemes within your portfolio
- Building strong, strategic partnerships with local stakeholders to create real impact
- Championing high standards of customer satisfaction and achieving key performance targets
- Bringing fresh ideas and energy to our work with young people and our wider supported living offer
Your portfolio may include schemes across Dorset, Devon, Oxfordshire, Wiltshire, and Gloucestershire. This is a home-based role with regular travel to sites, so flexibility is essential as our services continue to grow. The successful applicant will be required to register as our Ofsted Nominated Individual and take part in an on-call rota.
Here is a short video from a former customer of one of our Supported Housing services -
https://youtu.be/FBkEEaTzRsI?si=rl4EF6MCCn8AgWS0
What we’re looking for:
- Proven experience in managing Supported Living services
- A confident leader with a clear vision for innovative, sustainable service delivery
- Strong budgeting, performance management, and stakeholder engagement skills
- A natural collaborator who thrives on partnership working
- Someone who’s self-motivated, organised, and able to juggle multiple priorities
- Knowledge of Health & Safety, safeguarding, and best practice in supported housing
- A track record of securing service growth and delivering successful contracts
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief launched the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.
STEP aims to support refugees and others who have experienced forced migration to overcome the complex barriers they face in preparing for, and ultimately finding, work in the UK. We work with individuals, regardless of their background or proximity to the labour market, helping them develop the skills and access the opportunities they need to secure sustainable and meaningful employment.
We deliver STEP through both online and in-person programmes across the UK. Our work includes targeted support for women refugees, Afghan nationals, Ukrainians, and people who have come through the asylum system.
Our flagship in-person programme is delivered in partnership with a network of expert local delivery partners — including local authorities and NGOs — to ensure high-quality, community-based support.
We now have an exciting opportunity for a Programme Officer, who will be central to the smooth delivery and coordination of the STEP In-Person Programme. You will work closely with a network of expert partners, including local authorities and NGOs, to ensure high-quality, accessible support is delivered within communities.
You will be responsible for a range of programme and partnership management tasks, including oversight of grant payments, data and impact reporting, delivery partner support, and internal training and induction. You will also contribute to the design and delivery of specialist strands of STEP, including our pilot programme for people seeking asylum and our Experts by Experience Board. You will work closely with the STEP Programme Manager to implement the programme’s current delivery and help shape its future direction into 2025 and beyond.
About you
We are looking for candidates who have:
- Experience of working in a programme delivery or coordination role, particularly supporting refugees or other marginalised groups into employment
- Experience supporting or managing external partnerships or stakeholders
- Experience organising, planning and facilitating training and workshops
- Excellent administrative and organisational skills
- Strong Excel and data handling skills and confidence using Microsoft Office and CRM databases
- High level of accuracy and attention to detail
- Ability to communicate clearly and professionally, both verbally and in writing
- Ability to build effective working relationships with a range of stakeholders
- Willingness to travel within the UK for partner meetings and events
Benefits
We offer a range of benefits including:
- 23 days holiday pro rata plus bank holidays and Jewish holidays.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Enhanced maternity & paternity pay.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- On Friday the office closes at 3pm.
- We encourage flexible working and offer a range of flexible working options
Equality, Diversity and Inclusion
World Jewish Relief values equity, diversity and inclusion in our workplace and we encourage applications from candidates of all ethnicities, socio-economic backgrounds, genders, sex, sexual orientations, ages, disability, faiths (or non), marital status (or non), that meet the criteria set out for this role.
We are striving to build a team reflective of the communities we work with. People with experience of forced migration are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.
You don’t need to be Jewish to work for us, but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
To apply
Please upload your CV and a cover letter which outlines why this role appeals to you and how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.
Interviews will be held remotely week commencing 29th September 2025.
Registered Charity
101 - 500
Bringing life-changing action to people in crisis around the world
Thank you!
Charity Support Officer
Location: Remote, with regular meetings in London, applicants must be based in or around London
Salary: £27,700 - £29,000 per year
Contract: Full-time with opportunities to work flexibly over 4 days
Reporting to: CEO
About AWN
All Ways Network (AWN) is a UK-registered charity dedicated to empowering non-profits that support diverse Muslim communities across the UK, particularly those with an annual income under £1 million towards becoming fundable.
We provide grassroots organisations with vital services from bid-writing and application reviews to webinars, training, and tailored charity support. This helps them access funding, strengthen governance, build capacity, and adopt best practices in a challenging funding landscape.
Committed to equitable grant-making and a stronger civil society, AWN champions the vision of: “Thriving non-profits empowering Muslim communities to enrich UK society.”
Role Overview: Knowledge in grant-funding, capacity building, organisational support
We are seeking a proactive and collaborative Charity Support Officer to help deliver AWN’s mission. You will be the first point of contact for grassroots charities, supporting them to strengthen their organisations and improve their chances of securing grant funding by offering practical guidance, signposting, and building trusted relationships that help them grow in confidence and resilience. The role includes helping organisations strengthen governance and compliance, sharing information on grant-funding opportunities, and supporting them to identify challenges and develop practical solutions.
The non-profits you will support work across a wide range of areas for example: women, health and wellbeing, youth, homelessness and poverty, family services, sports, faith groups, crime and gangs, prisoners and ex-offenders, refugees and asylum seekers, drug addiction, older people and rehabilitation, and many more.
Bringing a strong awareness of the barriers facing small charities particularly Muslim-led groups, will be key to helping them build long-term sustainability and impact.
Key Responsibilities:
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Act as the first point of contact for charities and community groups, managing a varied caseload and balancing priorities.
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Carry out needs assessments to understand organisations strengths, challenges, and funding needs, and develop clear action plans.
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Provide tailored support, including health checks on governance, compliance, finances, and funding readiness, offering recommendations and signposting to specialist services (e.g., Cranfield Trust, CVS, Charity Excellence etc).
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Advise on funding opportunities, strategy, and application readiness, with referrals to bid-writing support where needed.
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Deliver workshops, webinars, events, and one-to-one sessions to build skills, knowledge, and confidence of UK grassroots organisations.
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Work collaboratively with organisations and AWN colleagues (including via the triage and referral system) to identify challenges and develop practical, sustainable solutions.
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Build and maintain strong relationships with charities, funders, and sector partners across the voluntary, public, and charity sectors.
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Represent AWN at external events, conferences, and meetings, helping to organise and deliver events linked to your work.
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Keep accurate records on the CRM, gather feedback, write case studies, and contribute to monitoring, evaluation, and service development.
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Support AWN’s communications by contributing updates for the website and social media.
What We’re Looking For
We’re looking for someone who is approachable, empathetic, and motivated to make a difference. You’ll have a natural ability to listen, build trust, and meet people where they are, while offering constructive and practical support. Patience, curiosity, and cultural awareness will help you understand the diverse realities of grassroots charities and the communities they serve.
Alongside these personal qualities, you’ll bring a good understanding of the charity sector and the challenges facing small non-profits across the UK, for UK Muslim-led organisations. You’ll have exceptional knowledge of governance, compliance, and funding pathways, and the confidence to guide organisations towards growth, resilience, and long-term impact.
Essential Criteria
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3+ years’ experience within the UK charity sector (domestic, not solely international).
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Strong understanding of charity governance, compliance, and the UK funding and grant-making landscape.
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Insight into the needs and challenges of small and grassroots non-profits, with awareness of the systemic barriers affecting Muslim-led organisations.
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Experience supporting or advising charities, community groups, or local networks to build capacity and resilience.
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Ability to work collaboratively with organisations, offering constructive and practical guidance.
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Excellent communication and interpersonal skills with confidence in public speaking and engaging a wide range of stakeholders.
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Strong organisational and administrative skills with attention to detail and the ability to manage multiple priorities.
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Demonstrated ability to work independently, take initiative, and adapt in a fast-paced environment.
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Comfortable working autonomously and as part of a small team, with minimal supervision.
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Confident using technology to deliver support and manage work effectively, including CRM systems, Microsoft Teams, and other digital tools.
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Experience in one or more of the following areas:
- Community engagement and outreach
- Event or project coordination (online and in-person)
- Delivering presentations, workshops, or training sessions
- Monitoring, evaluation, and learning activities
Recruitment Process
Interviews will take place early October 2025.
The process will include two stages: one online and one in-person (to be held in the City of London).
Exact dates will be confirmed before the application deadline.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About UKCF
At UK Community Foundations (UKCF), we put inclusivity at the forefront of all we do, we put relationships first and we are ambitious for our members and the communities they serve.
Everyone should have the opportunity to have a fulfilling life and to feel they belong. This can’t be mandated by government, or done to people, only with them. Change needs to be driven by people who understand the local situation and our support makes this possible.
UKCF is a national network of community foundations based all over the UK. Community foundations connect philanthropic people with local causes that matter to them. They are charitable organisations focused on supporting a defined geographical area by leveraging funds to support community needs and local organisations making a difference. As well as supporting our members, at UKCF we explore social challenges, we provide national funding and we work with those who have the solutions to improve lives.
Benefits of working at UKCF include 30 days holiday plus 8 bank holidays, up to two days paid leave for volunteer days, enhanced pension and a flexible working plan. As a disability confident employer, we encourage applications irrespective of your age, disability, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex or sexual orientation.
About the role
This is an exciting opportunity to join UKCF at a time of growth, ambition and innovation. We are looking for an interim Partnerships Officer to help us build and deliver impactful national partnerships that bring real, measurable benefits to communities across the UK.
Initially for a period of six months, you will hit the ground running to pick up an existing portfolio of national programmes currently under delivery. You’ll lead on programme administration including design and delivery, as well as collaborating with UKCF finance and membership colleagues to collate and disseminate programme data for funders and internal stakeholders.
In this client facing role, you will be responsible for administration and operational support in the development, delivery, and evaluation of high-value, strategic partnerships, whether with government departments, major trusts and foundations, corporate partners, or other longstanding partners.
You’ll work closely with the Director of Partnerships & Insight and community foundations to deliver an existing portfolio of programmes and to shape strong proposals and administer the end-to-end implementation of new partnerships.
You’ll also play a key role in helping UKCF and the wider network become more insight-led and data-driven, strengthening our approach to programme design, learning, and impact evaluation.
This role requires exceptional organisational, programme and project management skills. Experience in a trust or foundation, grantmaking, especially within programme design, is a bonus.
You will report to the Director of Partnerships & Insight and also work closely with the wider team including finance, membership and communications staff.
Key responsibilities
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Programme delivery and administration – Support the smooth running of national partnerships and programmes, ensuring they are delivered on time, within budget, and to a high standard. Maintain accurate financial and programme records, track deadlines, and make sure monitoring and reporting requirements are met.
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Reporting and insight – Analyse programme data and contribute to clear, high-quality reports for funders, partners, and internal teams. Capture learning and examples of good practice to strengthen future programmes.
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Collaboration and communication – Work closely with colleagues across UKCF, including communications, finance and membership, to ensure effective programme delivery. Provide timely advice and support to team members, community foundations, and funders, resolving queries quickly and accurately.
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Relationships and improvement – Build and maintain strong, positive working relationships with funders, community foundations, and delivery partners. Identify opportunities to refine and improve processes to make delivery more efficient and impactful.
Who we’re looking for:
We’re seeking someone who is proactive, highly organised, confident with data, and comfortable juggling competing priorities while building strong relationships. You’ll bring experience in programme administration, accurate record-keeping, and reporting, with the ability to translate information into clear insights. Strong digital and technology skills are important, as is the ability to work collaboratively across teams and with external partners. Ideally, you’ll also have some experience in grant-making, process improvement, or using systems like Salesforce, but above all we’re looking for someone who is adaptable, curious, and motivated by UKCF’s values of inclusivity, collaboration, and ambition for communities.
ROLE SUMMARY
Reporting to the Director of Partnerships & Insight, this role is central to the effective day-to-day running of UKCF’s national partnerships and grant programmes. You will play a key role in keeping programmes on schedule and within budget, with strong administration and attention to detail at the heart of the position. At the same time, you will build and maintain positive working relationships with funders, community foundations, and colleagues across UKCF, acting as a reliable point of contact and ensuring information flows smoothly. This role is well suited to someone who enjoys balancing deadlines and detail with the opportunity to work alongside a wide range of people.
KEY RESPONSIBILITIES
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Under the supervision of the Director of Partnerships & Insight ensure the partnerships and programmes are delivered on time and in budget.
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Administer the partnerships and programmes, keeping accurate records of funding allocated, spending by Community Foundations, and collating monitoring reports etc.
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Analyse partnership and programme data and contribute to reports for funders and internal teams.
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Write and/or support with production of internal and external reports on delivery and impact.
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Work closely with the UKCF Communications, Finance and Membership teams to deliver programmes.
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Develop and maintain quality relationships with delivery partners, including Community Foundations and funders.
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Provide appropriate advice, guidance and support for grant applicants, Community Foundations or funders.
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Capture good practice and learning from grant recipients, Community Foundations and funders.
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Identify refinements and improvements to our programmes
EXPERIENCE/SKILLS REQUIRED
Essential:
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Support and administration – accuracy/record keeping/ working to deadlines across multiple programmes and/or priorities
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Customer service/relationship management
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Analysing information and producing or contributing to reports
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Working as part of a team
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Experienced with Microsoft Office, with strong excel skills
Desirable:
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Implementing new processes to streamline and improve delivery
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Grant making
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Experience of community foundations
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Experience with Salesforce or other similar CRM system
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Analytical experience – used to working with large data sets
SKILLS AND ABILITIES
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Effective verbal and written communication skills
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Persuasion and interpersonal skills; diplomatic, and confident with people from all backgrounds
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Ability to manage competing deadlines and priorities
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Ability to problem solve and act on initiative
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Committed to learning and developing skills and experience
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Willingness to learn and take on a variety of tasks
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Creative, thorough & organised, flexible, and intuitive
This is initially a 6 month contract, full time 35 hours per week, remote working but with the opportunity to work flexibly from the London office if desired.
A rapid start is required - please state notice period on application.
Registered Charity
11 - 20
Every UK community should have access to an agile community foundation, known for identifying local need and providing resources that empower change.
The client requests no contact from agencies or media sales.
Thank you!
You will be joining us at a time that holds the greatest potential for fundraising in our history, following the launch of the UK Government’s Delivery Plan for ME and initial findings of the DecodeME genetics study (co-led by Action for ME) in Summer 2025.
Building on our charity’s already established level of support from major donors, you will provide exceptional relationship management to existing donors alongside growing our network of high value supporters.
Working closely with the CEO, alongside managing a portfolio of donors and prospects ensuring excellent stewardship, you will support our Breakthrough-ME Group (a group of high net worth and highly networked individuals). There is an established level of support from major donors at Action for ME so this is a role that will require exceptional relationship management to retain our current valued supporters while growing this crucial area of fundraising.
This would be an ideal role for an experienced philanthropy professional seeking to work for a small but ambitious charity, helping us to achieve our mission to improve the lives of all people affected by ME – better meeting their needs today while taking action to secure change for tomorrow.
Key duties
Major Donor Fundraising
• Successfully develop and implement the philanthropy strategy to secure and maximise funds from high value individuals for Action for ME achieving annual income of £250k+
• Set plans and budgets which will deliver income through major gift fundraising and philanthropic giving through family trusts and foundations, including quarterly forecasting.
• Manage a portfolio of prospects and donors at the £5k to £100k level, to develop and maintain strong and long-standing partnerships
• Work closely with the Director of Fundraising and Development and other colleagues to ensure that plans and activities for fundraising from high value individuals are integrated into the overall fundraising strategy and plan for significant growth.
• Be responsible for our Breakthrough-ME Group with high quality proposition development. Contribution to Group fundraising activities with a specific focus on ensuring their networks support pipeline growth for future fundraising.
• Lead the delivery of our biennial fundraising gala dinner, maximising income and new opportunities from attendees.
• Develop engaging and inspiring opportunities to steward and cultivate support creating a calendar of activities including events, presentations, approaches, networking and meetings.
• Utilise the CRM database (Raisers Edge) to provide the data required to strategise your approach to philanthropy, monitor progress and provide a high-quality donor experience.
• Ensure utilisation of insight & data, producing management information data to inform planning and strategy development.
• With the Director of Fundraising & Development, create inspiring cases for support and resulting propositions with clear budgets and outcomes.
• Create adequate systems and processes to support the major donor programme.
• Undertake and manage research into prospects and major donors, preparing for approaches and presentations and briefing senior leadership and trustees for donor meetings and events.
• Develop and maintain relationships with donors, a wide range of staff and volunteers from trustee level down.
• Provide regular feedback and internal reporting to line management.
• Work with other fundraisers to ensure that all fundraising opportunities and leads are followed up – particularly in corporate, community and trust fundraising.
• Work with Trustees, the Chief Executive and members of the Leadership Team to develop relationships with major donors.
• Self-administrate including managing your own diary and meetings, keeping accurate and up to date records of activity
• Occasional travel to London, Bristol & events
Other duties
• To positively promote the work and activities of Action for M.E. at all times.
• To contribute to the team’s overall, ongoing and annual planning and budgeting.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Director of Fundraising and Development, Chief Executive or any other senior Action for ME management.
• Act as an advocate for the Charity and its work.
• To work in accordance with Action for ME’s values of collaboration, equity and empathy.
Registered Charity
21 - 50
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.