Customer service jobs in Birmingham

Natural Capital Assessment Partnership

The Natural Capital Assessment Partnership (NCAP) has operated for over 30 years. Formerly the Habitat Biodiversity Audit, a key remit of NCAP has been to survey and gather habitat data across Warwickshire, Coventry and Solihull, combining ecological field surveys with pioneering satellite imagery and remote sensing analysis. A second key aspect of NCAP’s work is managing the Local Wildlife Sites programme for the region.

Data acquired and produced by the team supports Local Wildlife Site designations, Local Nature Recovery Strategy development and monitoring, and creates baseline habitat reports and statistics.  This localised yet UK-leading dataset provides robust evidence for decision-making and monitoring, plus a unique record of land-use change over the past two decades. Combined with Biological Records Centre species data, it offers an unrivalled picture of the local state of nature.

NCAP is funded by local authorities, managed by Warwickshire Wildlife Trust and hosted by Warwickshire County Council.

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Independent Advocate to join our vibrant team in the bustling heart of Birmingham.

As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges. You will deliver a range of statutory advocacy services including Independent Mental Capacity Advocacy (IMCA), Independent Mental Health Advocacy (IMHA) and Care Act Advocacy. Your role involves delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking directed actions to address client issues. This role demands flexibility, excellent communication, and the ability to handle sensitive information confidently.

Hours of Work: Full-Time: 37 hours, working between Monday to Friday 9am - 5pm

Location: Home based with travel around the Birmingham area.
(Applicants must live within the area; have a full driver’s licence and access to their own transport)

Salary: Starting Salary of £24,242.40 per annum

Contract type: Permanent

Independent Advocate Requirements:

Strong communication and time management skills to successfully work remotely.
Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
Demonstrable experience working with vulnerable adults.
Working knowledge of public and voluntary organisations.

Benefits:

25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
Discretionary shutdown days at Christmas with up to 4 additional days leave.
1 Community Leave Day per annum.
Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
Auto enrolment Pension plan
Death in service cover.
Bike to work scheme.

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

Think you are the perfect fit for this Independent Advocate role? Don't wait, click apply now!

Closing Date: 9AM, Friday 6th February 2026 (We reserve the right to close this vacancy early)

Interview Date: TBC

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

We have an exciting opportunity for an Independent Domestic Abuse Victim Advocate to join the Children & Young People team in Warwickshire, working 37.5 hours a week. The job is home based but there is extensive, daily travel across Warwickshire

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

As a Children & Young Persons Independent Victim Advocate:

• Provide one to one support to children and young people (mostly face to face)
• Proactively promote the service, raise awareness of services & work collaboratively with professionals to improve the access to and quality of services for children & young people.
• Play a vital role in ensuring we provide high quality, end-to-end support to children & young people to help them to recover from the effects of crime.
• Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures.
• To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.

You will need:

• Experience of working with children and young people.
• Excellent communication skills

This role involves extensive travel throughout Warwickshire travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About Us 
British Horse Society (BHS) is the UK’s largest equine charity, helping horses and everyone who cares for them enjoy the best possible life together. We make riding safer, champion the welfare of horses, protect off road riding routes, encourage participation and increase education and understanding around horses. Whether your time with horses is a bit of fun, a life’s passion or a life’s work, we make sure you can always find happiness, confidence and contentment together.

In this role, you will play a key part in engaging our key audiences, bringing BHS’ impact and benefits to life for supporters, members, volunteers, and partners to build a growing and loyal community.

Job Purpose 
We’re looking for a creative and passionate Marketing Executive to ensure BHS supporters and partners feel thanked, informed and proud to be part of our community. As part of the performance marketing team, and reporting into the Campaign Manager- Supporter Engagement & Retention, you will help deliver email campaigns, supporter journeys and content that strengthens loyalty, supports our charitable work and improves the supporter experience.

 

What you’ll be doing: 

Creating and writing engaging email campaigns, newsletters and supporter updates that inform and involve audiences in our work.

Helping to build supporter journeys that thank, inspire and keep people connected to grow our community.

Working with teams across marketing, membership, fundraising, volunteers, education and charitable impact areas.

Using data and testing to understand and improve the supporter journey to grow engagement and retention.

Bringing our brand and values to life through key supporter communications and touch points to deepen connection to BHS and our cause.

What you won’t be doing: 

You won’t be working with a single audience- you’ll support a range of BHS supporters and partners including members, donors, coaches and volunteers and be involved in many areas of BHS.

You won’t be working alone. You will be working within a supportive performance marketing team and collaborating closely with the wider marketing, communications and fundraising department.

You won’t need charity or equestrian experience, although either would be helpful.

 This is a great role for you if: 

You want to use your marketing experience and skills to make a positive difference.

You are confident in writing emails, copy and content that builds loyalty, trust and inspires to action.

You are audience focussed, passionate about understanding what makes our supporters tick and how to engage them.

You are confident using email marketing, CRM or digital tools

You like using data to understand performance and using it to improve what comes next.

You like coming up with ideas, then making them happen

You want to work in an organisation that supports you to bring your full, authentic self to work and is working really hard to be a beacon of inclusion in the equestrian sector.

Why Join Us? 
At BHS, you’ll be part of a passionate team working towards making a real difference for horses and riders. We offer a collaborative environment, opportunities for personal and professional growth, and the chance to have a lasting impact on the equine and wider community. 

We also offer 26 days annual leave (+ public holidays) on starting, matched pension contributions up to 5%, enhanced pay when taking leave as your family grows, income protection insurance, a health-cash plan and a wide range of wellbeing and mental health support services. 

Location: Our office is based near Stoneleigh in Warwickshire, and this role will typically work from there 2 days a week with flexibility to work remotely. You’re also welcome to work in the office more frequently. 

Hours: 35 a week – with an early finish on a Friday!

Position: Community Physical Activity Project Co-ordinator (MS Warrior Alumni Club)
Hours: Part-time, 14 hours a week
Contract: Fixed term until 31 March 2027
Location: Home-based, Scotland
Salary: £26,912 per annum FTE (£10,764.80 per annum for 14 hours per week) plus excellent benefits
Salary Band and Job Family: Band 1, Charity

About us

We make sure people living with MS are at the centre of everything we do and it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Can you inspire people, build partnerships and create communities that help people living with MS thrive?

We're looking for someone who believes that peer support, movement and community can transform lives.

Thanks to funding from the Movement for Health Grant Scheme, we're creating an exciting new fixed-term role to develop the MS Warrior Alumni Club. Building on the success of the 12-week MS Warrior programme, you'll help create opportunities for people to remain active, connected and supported long after the programme ends through local activities, online communities and volunteer-led peer support.

Working alongside volunteers, people living with MS, healthcare professionals and community partners, you'll create opportunities that encourage ongoing physical activity, wellbeing and peer support across Scotland.

A key part of the role will be recruiting, supporting and developing a network of MS Warrior Alumni Champions. Using their own lived experience, these volunteers will encourage others to build confidence, overcome barriers to physical activity and become part of a supportive, community-led network.

You'll also develop partnerships with leisure providers, community organisations and healthcare professionals, creating more inclusive opportunities for people living with MS to be active in their local communities.

This is an opportunity to shape an innovative model that has the potential to influence how community-based physical activity and peer support are delivered for people living with MS across Scotland.

No two days will be the same. One day you might be facilitating a community conversation with people living with MS, the next you'll be supporting volunteers, developing new partnerships or helping launch a local wellbeing activity.

If you're passionate about community development, partnership working and helping people live well with MS, we'd love to hear from you.

Please note this is a part-time 14 hrs per week fixed term contract until 31 March 2027

Closing date for applications: 12:00 noon on 30 August 2026
Anticipated interview date: 10 September 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

059 Development Product Executive

Reporting to: Products Manager
Hours: Full Time (35 hours per week)
Key Relationships: Products Manager, Stewardship Manager, Fundraising Lead, Director of Development, CEO, COO, Trustees, External Partners
Location: Remote Working, with national travel requirements for meetings, events and collaboration.

OVERALL PURPOSE

To support the Products Manager in the development, delivery and administration of innovative fundraising products and initiatives that generate income for NHS Charities Together whilst helping NHS charities increase their own fundraising income.

The Development Product Executive will play a key role in coordinating fundraising products including the lottery programme, the National Legacy Campaign, , fundraising toolkits and collective fundraising initiatives. The role will help ensure products are delivered effectively, members receive excellent support and product performance is monitored to drive continuous improvement.

Working collaboratively across the Development team, the Development Product Executive will help deliver high-quality fundraising products that are accessible, scalable and responsive to the needs of NHS charities.

KEY RESPONSIBILITIES

The main duties and responsibilities of the role holder are as outlined below:

Product Delivery & Development

• Support the Products Manager with the delivery and ongoing development of fundraising products, campaigns and initiatives for NHS charities.
• Support the administration and delivery of the lottery programme, including member onboarding, supplier liaison, reporting and responding to enquiries. The role will support NHS charities to recruit players to the lottery, so experience of engaging and growing membership or supporter bases, and understanding recruitment journeys, would be beneficial.
• Assist in developing, testing and evaluating new fundraising products and pilot initiatives.
• Produce and maintain fundraising toolkits, guidance documents, templates and other supporting resources.
• Coordinate timelines, project plans and actions to ensure fundraising products are delivered to schedule.
• Support the creation and delivery of collective fundraising initiatives that enable NHS charities to collaborate and maximise fundraising opportunities.

Member Support & Collaboration

• Act as a first point of contact for member charities with queries relating to fundraising products and initiatives.
• Build positive relationships with NHS charities, understanding their needs and supporting successful implementation of fundraising products.
• Coordinate member communications relating to fundraising products, campaigns and opportunities.
• Support the delivery of webinars, workshops and member events, including preparing materials, managing registrations and following up with attendees.
• Gather feedback from member charities and supporters to inform future product development and improvements.
• Support the delivery of consultancy projects where required.

Product Administration & Performance

• Maintain accurate project documentation, timelines, budgets and performance records.
• Collate income, participation and engagement data across fundraising products.
• Produce regular reports and dashboards to monitor product performance and support evaluation.
• Assist in monitoring budgets, expenditure and income against forecasts.
• Maintain accurate records on Raiser's Edge and other systems in line with GDPR and organisational policies.
• Support supplier administration, including raising purchase orders, processing invoices and monitoring contracts where required.

Marketing & Communications

• Work collaboratively with the Communications Team to develop and schedule marketing materials that promote fundraising products.
• Coordinate the production of product resources, case studies and promotional content.
• Identify member success stories and examples of best practice to share across the NHS charity network.
• Support campaigns that encourage member engagement and product participation.

Innovation & Continuous Improvement

• Monitor fundraising trends, emerging products and sector developments to identify new opportunities.
• Support the testing and evaluation of new fundraising ideas and product improvements.
• Assist with gathering insight and learning from product pilots to improve future delivery.
• Contribute ideas that improve efficiency, supporter experience and member engagement.

Cross-Team Collaboration

• Work closely with colleagues across the Development Team to ensure fundraising products complement wider fundraising activity.
• Collaborate with Data & Systems and Business Support teams to ensure effective administration and reporting.
• Support wider fundraising activity, including events and campaigns, where required.
• Contribute positively to team meetings, planning sessions and organisational projects.

Other Duties

• Visibly live NHS Charities Together's values, including our commitment to diversity and inclusion.
• Carry out duties in accordance with NHS Charities Together's Health & Safety policies and procedures.
• Work flexibly, prioritising workload and supporting colleagues across the organisation as required.
• Adhere to relevant legislation, fundraising regulation, GDPR and organisational policies and procedures.
• Maintain confidentiality and handle sensitive information appropriately.

This is not meant to be an exhaustive list of duties. Flexibility is required and the post holder will be expected to undertake other duties appropriate to the role and within their skills and experience when reasonably requested.

Competencies

Teamwork – 'One Charity', working within and across teams

• Collaborates effectively across teams to ensure fundraising products are successfully delivered and continuously improved.

Building trust and respect – listen, feedback and learn

• Builds positive relationships with NHS charities, suppliers and colleagues through responsive communication and a collaborative approach.

Responsibility – owning your part in our success

• Takes ownership of product administration, project coordination and delivery to ensure high-quality outcomes. Demonstrates excellent attention to detail and follows through on commitments.

Professionalism – creating an environment to achieve success

• Organises work effectively, manages competing priorities and maintains accurate records and reporting. Upholds fundraising regulations and organisational standards.

Stakeholder focus – understanding the needs of our stakeholders

• Provides excellent support to member charities, ensuring fundraising products are practical, accessible and responsive to their needs.

Acumen – sound decision-making

• Uses data, feedback and learning to improve product delivery and identify opportunities for innovation and continuous improvement.

PERSON SPECIFICATION

Knowledge, Skills and Experience

Essential

• Experience working within a fundraising, marketing or project coordination role
• Experience coordinating projects or campaigns involving multiple stakeholders
• Excellent organisational skills with the ability to manage multiple priorities
• Strong written and verbal communication skills
• Experience producing reports and analysing performance data
• Strong IT skills including Microsoft Office, particularly Excel
• Experience maintaining databases or CRM systems
• Excellent attention to detail and administrative skills
• Strong relationship-building and stakeholder management skills
• Ability to work independently and collaboratively as part of a team

Desirable

• Membership or subscription recruitment experience, particularly involving acquisition campaigns or supporter recruitment, would be advantageous.
• Experience supporting fundraising campaigns or products
• Knowledge of fundraising products including lotteries, legacy fundraising or individual giving
• Experience developing toolkits, guidance or fundraising resources
• Experience working with external suppliers or agencies
• Knowledge of fundraising regulation, GDPR and charity sector best practice
• Experience using Raiser's Edge or another fundraising CRM
• Understanding of NHS charities or the wider health charity sector

Who Are We Looking For? 

We are seeking an experienced Associate Trainer to deliver high-quality training and workshops across Northern Ireland on behalf of Ygam. Although remote working, they would need to be living in NI for travel and delivery purposes. This position is offered on a self-employed associate basis (contract for services). The post holder will facilitate engaging learning experiences, maintain high standards of safeguarding and quality assurance, and contribute to Ygam's mission by helping professionals understand and respond to gaming and gambling-related harms affecting children and young people.

The role is ideal for an experienced trainer, educator or youth practitioner with strong facilitation skills and knowledge of safeguarding, education or public health, who is passionate about improving outcomes for children and young people.  You will be confident working independently and remotely, while also collaborating effectively as part of a team.

You will be skilled at adapting training delivery to meet the needs of different audiences and contexts, ensuring sessions are inclusive, engaging and responsive to participant needs.

Ygam is an equal opportunities employer. We value diversity and welcome applicants from underrepresented backgrounds, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodivergent people and armed forces veterans. 

Main Role and Responsibilities

You will be responsible for delivering training across Ygam’s portfolio of programmes, including education, youth work, health, social care, community and sporting sectors.

You will lead workshops and training both online and face to face. The role will support professionals, parents, carers and young people to understand and help prevent gaming and gambling harms. It will focus on using education to increase awareness of the social, environmental and commercial influences, including the practices of the industries, that can shape behaviours and increase the risk of harm among young people.

A crucial element of your role will be updating all relevant records and CRM systems.

You will be required to market additional learning, resources, and training opportunities to delegates and to promote the work of Ygam at conferences and events.

Role Requirements

Duties will include but not be limited to:

Delivery 

· Deliver the Ygam portfolio of workshops (online and face to face)

· Provide high-quality training to a range of professionals and young people in line with Ygam’s quality standards and facilitator guidance

· Be responsive to delegates needs, providing excellent customer service and answering questions and queries in a supportive manner

· Provide regular feedback on training materials, recommending adjustments if needed for Northern Ireland

· Escalate safeguarding, wellbeing or reputational concerns promptly in accordance with Ygam policies and procedures

· Act as an ambassador for Ygam, ensuring all interactions with delegates and stakeholders reflect organisational values and professional standards

· Highlight further training and / or partnership opportunities for Engagement Managers through workshops and delegate contact.

Planning 

· Work with Engagement Managers to schedule delivery

· Ensure all resources and materials are up to date and be prepared for delivery

· Develop materials for information sessions and present to external stakeholders

· Ensure joining instructions are sent to all delegates

· Develop stakeholder relationships, providing ongoing support for those trained.

· Attend key events as arranged with Programme Lead to represent Ygam

· Maintain awareness of local priorities, policy developments and stakeholder networks within Northern Ireland to support effective delivery and relationship building

· Support Engagement Managers with networking and presentations for external stakeholders

· Work closely with Ygam colleagues to promote and collaborate across the programme portfolio

 

Outcomes:

· Ensure accuracy of data utilising the CRM system

· Encourage completion of post training surveys

· Remain up to date with the latest evidence-based research on gaming and gambling harms

 

Learning and Development:

· Work closely with The Programme Lead: Engagement, to develop objectives and review performance.

· Ensure all relevant CPD is completed and up to date on platforms such as IHasco

· Attend support sessions with line manager (both remotely and in person). 

· Record performance in your monthly 1-1’s with your line manager

· Engage in peer observation and feedback to encourage reflection on your practice and learning from colleagues.

Administration:

· Send out joining instructions via our CRM system to delegates prior to workshops 

· Record attendance and email delegates post workshop to gather feedback 

· Ensure all records are maintained in accordance with GDPR/data protection legislation

· Work in collaboration with your line manager to adapt and improve programme processes, administrative and training content.

· Manage workload, communications and administrative tasks in a timely manner to support effective delivery as an Associate Trainer

 

Person Specification 

Essential:

· Experience delivering training online and face to face training to both adults, children and young people

· Proficiency with online delivery and experience using MS Teams and Zoom to facilitate online learning

· Ability to work independently, manage competing priorities and maintain high standards of organisation

· Understanding of safeguarding principles and their application within education, youth, health or community settings

· Ability to explain complex topics such as gaming risks, online behaviours and digital harms in a clear and accessible way.

· Public speaking experience

· Prior experience of working in education, public health or youth services, with a detailed understanding of children and young people’s services

· Excellent verbal and written communication skills

· Strong IT skills (MS Word, Excel & PowerPoint especially)

· Experience of driving projects to achieve agreed outcomes

· Ability to work in a highly organised manner with a keen eye for absolute detail.

· Ability to work as a self-employed associate and manage own schedule

· Employment rights to live and work in the UK

· Experience of working collectively as a team to meet targets.

· Willingness to travel where necessary for the role.

· Ability to capture outcomes and impact data, (quantitative and qualitative) to help inform practise.

Desirable:

· Knowledge of the Northern Ireland education and health system

· Strong interest / understanding of public health and prevention-based approach to harm reduction

· Knowledge of safeguarding arrangements and children's services within Northern Ireland

· Experience delivering training informed by a public health or prevention-based approach

· Strong networking and relationships building skills

· Experience utilising CRM systems, particularly Salesforce

The successful applicant will be subject to reference checks, an Enhanced Access NI check, and must have Employment rights to live and work in the UK.

Salary: c.£30,000 - £35,000
Contract: Permanent
Location: Remote
Closing date: 20^th August
Benefits: 26 days annual leave (rising with service) & option to buy more, generous pension contributions (matched 4% or 6%), HolidayPlus scheme, enhanced family leave, employee discounts, health cash plan, and more

We are delighted to be working with Barnardo’s to recruit a Senior Digital Loyalty Executive, an exciting opportunity to join one of the UK's leading children's charities and play a key role in delivering digital marketing and loyalty campaigns that drive income, customer engagement and long-term supporter value.

As part of this exciting role, you will lead on the planning, delivery and optimisation of digital loyalty campaigns across email and SMS channels, supporting both fundraising and retail objectives. You will manage customer and supporter journeys through Salesforce Marketing Cloud, develop automated lifecycle communications, analyse campaign performance and use data-driven insights to improve engagement, retention and income generation. Working collaboratively across fundraising, retail, data and digital teams, you will help deliver innovative digital experiences that maximise lifetime value and support Barnardo's ambitious growth plans.

To be successful as the Senior Digital Loyalty Executive, you will need:

• Proven experience delivering successful digital and email marketing campaigns, with strong knowledge of customer or supporter engagement journeys
• Experience using email marketing platforms such as Salesforce Marketing Cloud, Mailchimp, Dotdigital or similar marketing automation tools
• Strong analytical skills with the ability to interpret campaign results, identify trends and make data-led recommendations for future activity

If you would like to discuss this role with us please email your CV to [email protected] or contact us and quote the reference 3048JP.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.
 

We are recruiting for an experienced and organised Student Records Manager who will lead and manage the NIoT’s operational delivery of student records within Registry. The postholder will ensure that all aspects of student records and student funding at the NIoT are compliant with rules and regulations and that processes are efficient.

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system.

The Registry team at the NIoT plays a crucial role in the mission of the NIoT by delivering services which support the administration of student records from enrolment through to graduation. The Registry ensures that all aspects of the student lifecycle meet regulatory requirements and provide an exceptional student experience.

About the role

We are recruiting for a Student Records Manager to lead and manage the NIoT’s operational delivery of student records within Registry. The postholder will ensure that all aspects of student records and student funding at the NIoT are compliant with rules and regulations and that processes are efficient. The postholder will be the main point of contact for Faculties and NIoT staff in relation to student records and student finance. The postholder will be expected to work closely with colleagues across the NIoT to ensure that processes and procedures support the delivery of an exceptional student experience.

Essential Criteria:

• A commitment to the aims of the National Institute of Teaching.

• An interest in the education sector and a belief in the value of teachers and school leaders.

• A bachelor’s degree, or equivalent.

• Substantial experience of operations and management of student administration, particularly in student records and student finance.

• Strong understanding of UK higher education regulations and significant experience of Student Finance England regulations and processes.

• Excellent interpersonal and communication skills.

• Excellent organisational skills and attention to detail.

• Ability to receive, understand and convey information that needs careful explanation or interpretation e.g. procedures or regulations and provide guidance to others.

• Strong relationship management skills, including communication, engagement, facilitation and negotiation skills.

• Knowledge of data protection regulations and best practices in handling sensitive information.

• Experience of managing complex administrative processes in an educational setting and managing large data sets.

• Experience of planning, prioritising and organising team tasks to meet deadlines and monitor service delivery and quality.

• Proficient in the use of MS Office software packages, such as Word, Excel and Outlook.

• Experience of using and developing a management information system or CRM system.

• Experience of managing, analysing, interpreting and presenting data.

• The ability to problem solve and resolve both operational and strategic issues.

• Experience of designing and delivering improvements to processes and/or services.

Desirable Criteria:

• Experience within a student administration role in Higher Education at a managerial level.

• Experience of policy development and implementation.

• Experience of project management.

• Evidence of continued professional development.

This is an exciting opportunity for candidates looking to further develop their managerial experience within a fast-paced specialist higher education institution, and who wish to utilise their skills and expertise in registry and student finance operations. This is an opportunity to grow your skills in system development and management within a supporting and development focused environment.

Key benefits:

• Highly competitive pay and pay progression opportunities.

• Flexible start and end working times.

• Flexible working opportunities, including hybrid working.

• At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service.

• Entry to the Local Government Pension Scheme.

• A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.

• Excellent opportunities to develop your skills and experience and to progress your career.

The National Institute of Teaching is committed to creating a diverse environment and ensuring that all qualified applicants receive equal consideration for employment. We are committed to fair and inclusive recruitment practices and are open to job shares, secondments, part-time, and flexible working schedules.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

Location: Within commutable distance of one of our campuses in Beckenham, Birmingham, Blackburn, Doncaster, Redcar, Bristol or Bradford.

Contract: Fixed term for 4 years due to funding.

How to apply

For more information and to apply online, please visit our vacancies page.

Closing date: 4.00pm on 17 August 2026.

Interview date: 1 September 2026.

We reserve the right to close this vacancy early if we receive a high volume of applications.

Candidates must already have the right to work in the UK, as we are unable to offer visa sponsorship for this role.

This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.

PURPOSE OF ROLE

As part of Caudwell Youth’s five-year strategy to Go National, this role will lead the development and delivery of the organisation’s first online mentoring service.

The Project Manager for Online Services will oversee the pilot, implementation and ongoing management of the programme, ensuring safe, accessible and high-quality support for young people. Working closely with the Deputy CEO and internal teams, the role will shape the future of Caudwell Youth’s digital support offer.

Key Duties

• Lead the pilot and implementation of Caudwell Youth’s national online mentoring programme.
• Manage the digital platform where the online mentoring will take place, ensuring it operates effectively and provides a user-friendly service.
• Working in conjunction with internal teams to develop evaluation and evidence outcomes of the pilot.
• Oversee the day-to-day delivery of the online mentoring programme, ensuring safe, consistent and effective support for young people.
• Understand and analyse user journeys, using the data and insight to shape current programmes and ensure continuous improvement of online services.
• Identify opportunities to expand reach and accessibility for young people who may face barriers to in-person support.
• Ensure robust safeguarding practices within digital mentoring environments with support from Deputy CEO.
• Ensure the programme provides consistent, safe and effective support for young people.
• Monitor programme performance and contribute to evaluation and reporting for internal learning and funders.

Coordination & Development

• Develop processes, guidance and resources to support safe and effective online mentoring.
• Develop and coordinate collaboration with stakeholders
• Carry out user research and usability testing with young people and mentors to continuously improve the service.
• Support the recruitment, onboarding and training of volunteer mentors delivering online mentoring.
• Provide guidance and support to volunteers to ensure they feel confident delivering mentoring in a digital environment.
• Develop and maintain risk management processes specific to online delivery.

Partnership & Liaison

• Communicate technical requirements and flag any issues to the online mentoring platform provider, to ensure the platform supports safe and effective service delivery.
• Collaborate with the team, and stakeholders in the design phase on the platform

General

• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Undertake any other reasonable tasks deemed necessary.

Experience & Skills (Essential):

• Experience delivering or managing online or digital services, ideally within a support, education or youth-focused environment.
• Experience managing projects from development through to implementation, including coordinating multiple stakeholders.
• Experience supporting, coordinating or supervising volunteers or frontline staff.
• Strong communication and organisational skills, with the ability to coordinate teams and manage competing priorities.
• Ability to work collaboratively with technical teams (developers, designers or platform providers) with an understanding of user experience and accessibility.
• Experience carrying out user research or usability testing, and gathering data, feedback and evaluation to review and improve services.
• Ability to develop and implement processes and systems to support effective programme

Experience & Skills (Desirable):

• Experience working with young people, mentoring programmes, or wellbeing services.
• Knowledge of digital safeguarding and managing risk in online environments.
• Experience developing or launching new services, pilots or programmes.
• Experience working within a charity or non-profit organisation.
• Experience delivering or supporting national or remote services.

Why Work For Us

We are an experienced team that are dedicated to improving the lives of the young people we support.

Benefits:

• Flexible working
• Hybrid – working from home and in the community
• Private Healthcare (including Employee Assistance Programme and extended counselling sessions)
• Life Insurance
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

As an organisation supporting young people with care experience, with mental health and those at risk of criminal exploitation and offending, we are keen to receive applications from those with lived experience. For those who are care experienced, we will guarantee an interview.

We actively seek to bring diverse perspectives and experience, and especially welcome applications from disabled people and those from Black, Asian, Minority Ethnic backgrounds and LGBTQIA+.

Talent Scout – Birmingham
Location: Birmingham – Hybrid working + local travel
Salary: £30,000 per annum + Benefits
Hours: Full Time (35 hours per week)

Standing Tall is an innovative not-for-profit reducing homelessness one person at a time. 80% of the people we help are still off the streets and in the same job 12 months later. Last year, Standing Tall won the Social Value award for SME and VCSE leadership. We’re looking for an exceptional person to lead and deliver what we do in Birmingham.

We’re looking for a versatile person who makes things happen and has exceptional emotional intelligence. If you’re looking to make good change happen and join a small start-up with a big social mission, you’re in the right place.

Our Mission

Standing Tall is a not-for-profit that matches people experiencing homelessness with stable jobs and safe homes. We know our model works because 80% of the people we help are still off the streets and in the same job one year later!

We’ve been working in Birmingham since 2020 and in London and Manchester since 2022. In 2024, we started working in Bristol, Leeds and Liverpool, and in 2025 expanded into Nottingham and Derby, and we start to work in Glasgow this summer.

About the role...

What you’ll be expected to do:

• Assess and support people for 12 months who have been through homelessness, placing them in stable jobs and safe homes.
• Build partnerships with businesses willing to work with Standing Tall to employ people who have been through homelessness.
• Recruit, train, and support Standing Tall’s Amici Hosts to provide safe homes for people who have been through homelessness.
• Having responsibility for Standing Tall’s operations and activities in Birmingham.

A bit about you...

What we're looking for:

• A person who has strong motivation for social justice and has a genuine passion to help people reach their potential.
• A person with exceptional emotional intelligence to assess an individual’s motivations.
• A person with a commitment to quality will naturally focus attention on delivering the highest standard of service possible.
• A person with exceptional resilience and adaptability, has a strong sense of identity and will change their approach to ensure outcomes are still achieved.
• A person who can lead bringing all he/she/they have/has to offer to work with others so the best outcome can be achieved.
• A person with financial competence to monitor budgets and understand the financial implications of how services are delivered.
• A person who can think commercially to identify and secure opportunities and build financial surpluses.

Application deadline: 5pm on Thursday 20th August 2026.

If you are shortlisted, you will be contacted on Friday 21st August and invited to an Assessment Day.
The assessment day will take place in central Birmingham on Friday 28th August 2026 (9:30am-4pm).
Please keep this date free in your diary.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to creating an inclusive and accessible recruitment process. If you have any accessibility requirements or need any adjustments at any stage of the application or Assessment Day process, please let us know. We are happy to provide reasonable accommodations to ensure equal opportunities for all applicants.

If you do not hear from us, please assume you have not been successful. As a small organisation, we do not have the capacity to provide feedback or offer alternative assessment dates.

No agencies please.

We are seeking an experienced, proactive, and organised Fundraising Lead to join our busy and dynamic team, raising vital funds to support women and children who have experienced domestic abuse. 

The Haven Wolverhampton is a Women’s Aid organisation and the city’s leading provider of domestic abuse support services for women and children. Everything we do is rooted in one purpose:we support victim-survivors to be seen, heard and safe. 

The successful fundraiser will be enthusiastic and will enjoy a varied role, working across many areas of fundraising – from organising key events such as our Gala Dinner and recruiting regular donors, to accepting cheques at community events and creating emotionally engaging appeals. The Fundraising Lead will work alongside our marketing communications function to improve our current and potential donor's supporter journey, which covers everything from impactful corporate presentations to personalised supporter thank yous.

It is crucial the Fundraising Lead can develop and nurture long-term relationships, particularly with businesses, local groups and individuals in the local area to help with raising awareness and engage the whole group or workforce in our work.

The Fundraising Lead will also monitor and manage income and expenditure ensuring all donations are accounted for and thanked.

We are looking for a friendly and engaging professional who wants a fast-paced role that makes a difference to the lives of real people and the local community.

Senior Systems Accountant

(SEO)

£42,450 to £46,636 (National)

plus an Accountancy Allowance of £5,000 pa (Fully Qualified) or £2,500 (Part Qualified)

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers.  We are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions. 

Innovation and progress are at the heart of our behaviours.  We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged, and we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service.  Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. 

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.  We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The responsibilities of the Senior Systems Accountant will include:

• Systems administration and maintenance for Microsoft Business Central, Proactis, Horizon and Power BI.
• Act as a finance system expert to manage and resolve day to day queries and issues occurring on the finance systems, and communicating with users.
• Provide technical guidance and day-to-day task direction to junior team members.
• Quality assure finance system inputs and output, monitor system integrations, and lead on resolving any problems that occur.
• Build, test and maintain finance system reports.
• Lead specific finance system improvements, systemising currently manual processes, and assist with finance system testing.
• Lead specific finance systems and process training to colleagues across the GPA.
• The post holder may be required to undertake additional responsibilities as expected in relation to the role and grade.

Key Skills & Experience:

• Ideally, AAT Qualified, or working towards CCAB qualification.

• Experience of using financial systems in an admin capacity, ideally Business Central, Proactis or Horizon, and have a working knowledge of finance integrations.
• Highly IT literate and experienced at using multiple software tools, including Power BI, Microsoft Excel and/or Google Sheets.
• A good understanding of financial processes and terminology, preferably in a public sector environment
• Strong attention to detail and organisational skills to meet deadlines in a fast paced environment

Behaviours Assessed:

• Working together.
• Managing a quality service.
• Changing and improving.
• Delivering at pace.

For more information contact Emma Fuller at our retained search agent, Robertson Bell at . To apply, please send your CV to .

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. 

Frazzled is a mental health and wellbeing charity founded by Ruby Wax OBE. We provide free, facilitated peer support meetings for people feeling overwhelmed by the stresses of modern life.

Our online and face-to-face meetings offer a safe, confidential and non-judgemental space where people can share openly, listen to others and feel heard. Everything we do is underpinned by high-quality volunteer facilitation, thoughtful training and a supportive community.

As we continue to grow, we're looking for an organised, compassionate and proactive Programme Coordinator to help deliver and develop our programme of peer support meetings, while ensuring our volunteers feel confident, supported and connected.

Purpose of the role

The Programme Coordinator is responsible for the day-to-day coordination of Frazzled's online and face-to-face peer support programme.

Working closely with the Head of Programmes, you'll oversee Frazzled’s meeting schedules, recruit and support volunteer facilitators, coordinate training and onboarding, carry out regular observations and contribute to the continuous improvement of our programme. You'll play a key role in ensuring our services are delivered safely, consistently and in line with the Frazzled model.

This is a varied hands-on role that combines excellent organisation with relationship building, volunteer development and continuous improvement. You'll be equally comfortable organising complex schedules, supporting volunteers through challenging situations and contributing ideas that help our programmes continue to grow while staying true to what makes Frazzled unique.

Frazzled runs meetings from early morning until late evening, seven days a week. As a core part of this role involves observing and supporting facilitators as issues arise, some evening and weekend work will therefore be required as well as regular travel to our face-to-face sites across England.

We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times. 

Key Responsibilities

Programme Coordination

• Coordinate the delivery of Frazzled's programme of online and face-to-face peer support meetings.

• Manage facilitator schedules, ensuring meetings are appropriately staffed and volunteers are well supported.

• Respond to day-to-day operational issues and work with colleagues to resolve them effectively.

• Coordinate new or one-off themed meetings and support the ongoing development of existing programmes.

• Maintain accurate programme records, schedules and systems.

Volunteer Recruitment and Support

• Coordinate the recruitment and selection of volunteer facilitators.

• Manage volunteer onboarding, including DBS checks, induction, training administration and access to systems.

• Build positive relationships with volunteers, providing regular communication, encouragement and practical support.

• Coordinate volunteer meetings, communications and other opportunities for connection and development.

Training, Coaching and Quality Assurance

• Design, coordinate and deliver engaging facilitator training, refresher sessions and development workshops that bring the Frazzled model to life through discussion, reflection and practical learning.

• Carry out regular facilitator observations, both online and in person, providing thoughtful and constructive feedback.

• Support volunteers to develop their confidence, skills and understanding of the Frazzled model.

• Identify and respond appropriately to safeguarding, wellbeing or performance concerns, escalating where necessary.

• Help maintain the quality, consistency and integrity of all Frazzled meetings.

Programme Development

• Contribute to the ongoing development of Frazzled's programme, systems and volunteer experience.

• Review feedback, observations and programme data to identify opportunities for improvement.

• Help develop resources, guidance and processes that support volunteers and improve programme delivery.

• Help promote Frazzled sessions, both face to face and online.

• Contribute ideas for new initiatives, projects and ways of working as Frazzled continues to grow.

Team Contribution

• Work collaboratively with colleagues across the organisation to deliver high-quality programmes.

• Manage the volunteer and public inbox

• Support organisational projects and events where appropriate.

• Contribute positively to a small, flexible team, taking ownership of work and supporting others when needed.

Person Specification

Essential

We're looking for someone who has:

• Experience coordinating programmes, projects or services.

• Experience recruiting, supporting or managing volunteers, staff or facilitators.

• Experience delivering or coordinating training, workshops or learning activities.

• Exceptional organisational skills, with the ability to manage multiple priorities and competing deadlines.

• Strong interpersonal skills and the ability to build trusting relationships with a wide range of people.

• Confidence giving kind, constructive feedback and having sensitive conversations when needed.

• Good judgement, emotional intelligence and the ability to handle confidential information appropriately.

• Experience improving systems, processes or ways of working.

• Confidence using digital systems including Zoom, Google Workspace and online scheduling tools.

• A commitment to Frazzled's values and an understanding of the importance of peer support, inclusion and psychological safety.

Desirable

• Experience working within the charity, mental health or wellbeing sector.

• Experience coordinating or supporting volunteers.

• Experience facilitating groups or delivering training.

• Knowledge of safeguarding in a community or volunteer setting.

• Experience using data and feedback to improve services.

• Understanding of coaching, learning and development or reflective practice.