61 Customer service jobs in Birmingham

Shape the future of the UK’s dedicated Muslim Cancer Support Network by providing critical administrative support. Safeena was created to ensure no Muslim facing cancer feels alone.

As we grow from a volunteer‑led initiative into a professionally governed national organisation, we are recruiting an Administrator who will play a central role in supporting our Head of Transformation and strengthening the foundations of our charity.

Home‑based (UK) with occasional travel

This role is ideal for someone who is organised, proactive and passionate about health equity. You will be at the heart of Safeena’s transformation programme, helping build systems, processes and governance that enable our volunteers, community champions and befriending teams to support Muslims affected by cancer with dignity, compassion and culturally sensitive care.

Why this role matters

Safeena is delivering a major two‑year transformation programme focused on building organisational capacity, strengthening governance, developing a skilled volunteer workforce and expanding cancer awareness activity across mosques and Muslim communities. Your administrative leadership will help ensure Safeena becomes a credible, compliant and high‑performing national charity capable of reaching thousands.

About Safeena

Safeena provides faith‑informed emotional support, peer befriending, bereavement support, cancer literacy education, and culturally sensitive volunteer services. Our work is rooted in sincerity (ikhlas), accountability, service (khidma) and compassion, ensuring every individual receives care that respects their faith, culture and dignity.

Key Responsibilities

Inbox & Communication Management

• Manage and triage the Head of Transformation and Hello inboxes

• Draft responses, prioritise actions and maintain professional communication with partners and volunteers

Meetings & Coordination

• Organise meetings, workshops and community sessions

• Prepare agendas, papers and pre‑reads

• Take accurate minutes and maintain action logs

Documentation & Governance

• Format and proofread reports, papers and presentations

• Maintain project documentation and support governance processes

• Assist with board and steering group preparation

Project Administration

• Maintain project documentation

• Support reporting, monitoring and data collection

• Assist with onboarding and close‑down of project activities

General Administrative Duties

• Diary coordination, travel arrangements and basic financial admin

• Maintain confidentiality and uphold Safeena’s safeguarding standards

Person Specification

Essential

• Strong organisational and communication skills

• Experience managing inboxes, documentation and meeting coordination

• Proficiency in Microsoft Office

• Ability to work independently and handle sensitive information

Desirable

• Experience in healthcare, charity or transformation settings

• Understanding of culturally competent or faith‑informed support environments

Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources. 

We are looking for an experienced Volunteering Manager, based in the Midlands, to lead the development of an exciting new volunteering programme, helping us build a diverse, inclusive and engaged volunteer community that brings our strategy to life.

The Role

Home-Based in the Midlands with monthly travel to the London office (EC1V) 

The Volunteering Manager will lead the development, delivery and continuous improvement of volunteering within Arthritis Action. This is a new role responsible for ensuring that more people affected by arthritis across the country receive high-quality, evidence-based support and have meaningful opportunities to connect, participate and influence our work.

The postholder will oversee our volunteering activity, in turn enabling volunteers to extend our reach, strengthen communities and increase our impact across the region. The postholder will work closely with the Head of Services and Engagement to develop the relevant polices and strategies whilst also thinking about recruitment, onboarding, training and retention. 

Key Responsibilities

Volunteering Development 

• Develop a strong understanding of the volunteer journey, using insight, feedback and data to identify opportunities to improve engagement, satisfaction, retention and outcomes.

• Develop approaches to ensure volunteers can increase engagement amongst diverse and underserved communities. 

• Implement effective monitoring and evaluation processes to demonstrate impact. 

• Work with colleagues to identify opportunities to link volunteering and donor journeys.

• Establish effective onboarding, recruitment, training and retention processes. 

• Update existing volunteering policies and strategy documents to bring them in line with practice for 2026 and beyond. 

• Work alongside the CEO to support and develop our new Clinical Advisory Panel.

Engagement Building

• Develop and implement an engagement approach that strengthens relationships with existing and potential volunteers.

• Create meaningful opportunities for people with lived experience to volunteer with Arthritis Action.

• Work collaboratively with Communications and Fundraising colleagues to maximise awareness and impact. 

• Build relationships with community partners and relevant external organisations to build the volunteering network. 

Volunteering Strategy and Development

• Develop Arthritis Action’s volunteer strategy with support from the Head of Services and Engagement, creating a sustainable model that supports organisational priorities. 

• With support from the Head of Services and Engagement, establish appropriate volunteer policies, processes, safeguarding arrangements and systems. 

• Work alongside staff to create volunteer led services.

Line Management

• Act as the first point of contact for volunteers. 

• Responsibility for volunteers supporting the charity.

Data, Insight and Impact

• Use data, feedback and evaluation to understand the effectiveness and impact of our volunteering programme, identify opportunities for improvement, and enhance the experience and contribution of our volunteers.

• Report meaningful KPIs for volunteering and engagement, using the CRM.

Person Specification

 Essential

 Experience

• Experience of developing and establishing volunteering and volunteer led services within a charity, healthcare or related environment.
• Experience of developing and improving volunteering based on evidence, insight and user needs.
• Experience of engaging diverse communities, members, service users or people with lived experiences through volunteer led services and volunteering.
• Experience of developing partnerships and collaborative approaches.

Skills and Knowledge

•  Excellent oral and written communication skills including the ability to write in Plain English.
•  Excellent communication and relationship-building skills.
•  Strong understanding of inclusion, accessibility and reducing health inequalities.
• Ability to use insight, data and evaluation to improve impact.

Attributes

•  An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity.
• A self-starter able to work on own initiative where required.
• Values-driven, collaborative and inclusive professional.
• Empathetic and committed to ensuring people’s voices shape services.
• Able and willing to travel within the Midlands.

Desirable

• Experience of supporting people with long-term conditions.
• Experience using CRM systems and digital platforms to improve engagement.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself.Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Thursday 17th September 2026 at the latest.

First-round interviews will take place by Zoom on Tuesday 22nd September 2026. Second-round interviews will take place in the London office on Monday 28th September 2026.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.

Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief

Location: Remote working in the UK

Salary: £24,820 per annum rising to £26,864 after 1 year of service

Responsible to: Delivery Partner Manager

Contract type: Full Time (37 hours per week), Permanent

Closing date: 7th September 2026, Midday

Interviews: We will be interviewing on a rolling basis. Please apply as soon as possible

Who we are

Futures For All is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.

We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.

By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever. 

Role Summary

The Delivery Partner role is a key role in the Programme Support team, supporting the delivery of high-quality and high-impact interventions across the FFA programmatic offer. This might include, but not limited to, work experience, insight days and school talks. This role will work closely with programme teams to provide support in the delivery and coordination of programmatic activities. 

Key Duties / Responsibilities

Strategic purpose: 

• Supporting the delivery of high-quality and high-impact interventions across the FFA programmatic offer 

Engagement: 

• Supporting stakeholders including employers providing work experience programmes. 

• Supporting the delivery of work experience both virtually and in-person. 

• Sharing best practice with the rest of the delivery team based on own experiences. 

• Ensuring best practice understanding of virtual technologies used in the delivery of
  activities. 

• Supporting and covering for Customer Support colleagues as required. 

• Responding to work experience placement related enquiries from schools and students via email and telephone. 

• Supporting the delivery of other programmatic activities as determined by Head of
  Programme Support. 

Delivery: 

• Providing on demand support for technical difficulties faced by stakeholders during the delivery of activity. 

• Following work experience delivery processes using both our in-house software and that of external partners. 

• Facilitation of programmatic activity as determined by Delivery Partner Manager. 

• Co-ordinate all the defined delivery partner elements of FFA interventions.

• Following manual processes for programme delivery when necessary and updating systems accordingly. 

• CRM and data management, inputting new data and maintaining existing records
  regarding placements and contacts. 

• Represent and work to our values as, fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development 

• Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency. 

• Ensure safeguarding best practice is enshrined in all organisational activity. 

Skills / Experience / Knowledge:

Essential:

• Experience in a similar delivery-focussed role within a small, fast-paced organisation 
• Experience using Microsoft packages, including Outlook 
• Experience of using CRM software to achieve the tasks outlined above  
• Good customer service skills that mean queries are answered professionally and clearly 
• Excellent organisation skills and ability to learn quickly to ensure smooth delivery processes 
• Flexibility and a willingness to get stuck in and help with any tasks the team require support for 
• Ability to clearly communicate with students to ensure they understand our processes and are able to access opportunities 
• Are sociable and confident, and happy building and maintaining relationships with multiple stakeholders 
• Excel at organising their workload and enjoy driving work forward independently 
• Think strategically and can change tactics while still meeting larger objectives 

Desirable:

• Experience of working in programme support in education charities
• Experience of supporting young people via charity programmes
• Experience of using Google Classrooms  
• Experience of using Salesforce  

Diversity at our core

Futures For All is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. We acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out.

The Application Process:

Please apply as soon as possible by clicking the 'apply for this job' button in the top right-hand corner of the job advert. Once clicked, you will be asked to complete your application by submitting your CV and a cover letter. The cover letter is an opportunity for you to share the skills and knowledge you have to be successful in this role. Appointees are subject to a DBS check. You must have the right to work in the UK to apply.

The deadline to submit your application is 7th September 2026, Midday. Please note that we reserve the right to close this advertisement early if we receive a high volume of suitable applications

We will be interviewing on a rolling basis. Please apply as soon as possible.

Futures For All is committed to safeguarding the young people we work with and expects all staff members to share this commitment. Appointees are subject to a DBS check. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.

Benefits offered at Futures For All

• 25 days annual leave plus bank holidays
• Morning of your birthday off 
• £500 a year professional development fund 
• Option to purchase additional annual leave yearly
• 'Winter shutdown' gifted so no need to use annual leave between Christmas and new years eve. 
• Early bank holiday finish - we finish at 3:30pm on a Friday before all bank holidays
• 22.2 hours of volunteering days to use each year
• Home office set up support
• Enhanced sick pay 
• Enhanced family friendly leave 
• Employee Assistance Programme 

Futures For All Values

PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY:  We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

We're looking for a Volunteer Coordinator who's good with people and good at organising them - someone who can recruit, train and keep in touch with the volunteers who make FFLAG's support possible.

Are you someone who enjoys building relationships and helping people do their best work? This role is about making sure FFLAG's volunteers - most of them parents of LGBT+ children themselves - feel properly recruited, trained and supported.

About FFLAG

FFLAG is a national voluntary organisation and registered charity and is the UK's longest established parent support charity in the LGBT+ sector. Our history began in the grassroots parent helplines of the 1960s, grew through the 1980's and 90's as we supported anxious parents and fought against the discrimination of Section 28, becoming a formally registered charity in 2000.

Our work sounds simple, but it is life changing. We help parents and families understand, accept and support their lesbian, gay, bisexual, non-binary and transgender family members with love and pride.

We offer a range of support options spanning 1-2-1 online and helpline support services to a UK-wide monthly group Zoom meeting and face to face local groups. We also have an extensive collection of online resources and guides. We attend as many Pride events as we can and our work supports thousands of people every year. This support is provided by an active base of FFLAG volunteers who are parents of LGBT+ children themselves, supported by other volunteers and allies.

What this job is all about

As Volunteer Coordinator, you'll make sure FFLAG's volunteers are properly recruited, trained and supported, so they can continue doing this work well. Reporting to the Operations Manager, you will:

• Identify what volunteers FFLAG needs, then recruit, induct and train them, including DBS checks and references

• Maintain training, the volunteer handbook and the Code of Conduct up to date

• Maintain regular contact with volunteers, so they stay engaged, safe and supported

• Act as FFLAG's Safeguarding Lead, providing regular supervision to support volunteers

• Keep accurate records, liaise with Trustees, and report on volunteer activity to the Board

• Be a member of the Services and Support Committee

• Provide support to the Operations Manager with events, as required

What are the skills and attributes you will need?

This role needs someone who's organised, approachable, and motivated by helping people do well - but it also needs real, hands-on experience of volunteer coordination from day one, since it's a small, part-time role with no one else to lean on for this work. We're specifically looking for candidates who can point to evidence of previous experience in:

• Recruiting, training and supporting volunteers in a paid or voluntary role

• Keeping volunteers engaged and retained over time

• Handling safeguarding matters sensitively and appropriately

• Working independently and comfortably in a remote-working setup

• A genuine interest in equality, diversity, and the LGBT+ community

Please note: this role isn't suitable as a first step into volunteer management - we're looking for candidates who already have relevant, demonstrable experience in this area.

Why join us?

It's a chance to play a hands-on role at a charity with a long history of supporting parents and families, helping the volunteers who in turn support thousands of people every year. It's part-time, flexible and home-based, with 30 days annual leave plus bank holidays (both pro rata), and a pension in place.

How to apply

Click the CharityJob Apply button below. You'll be asked to submit a CV and answer a few screening questions about your experience.

Closing date for applications is Friday 25th September

Note for Applicants

Thank you for your interest in joining our team! To help us keep our recruitment process fair and organised, please submit all applications and questions through the CharityJob platform using the 'Apply' button.

Our phone lines and general inbox are reserved exclusively for individuals accessing our vital support services, so our team won't be able to transfer recruitment calls or accept CVs directly. We truly appreciate your understanding and cooperation in keeping our support lines open for those who need them most. We look forward to reviewing your application on CharityJob!

The role

Lead the growth and delivery of Cruse's External Training & Consultancy programme, combining business development, customer relationship management, and delivery oversight to make Cruse the leading provider of bereavement training in England, Wales and Northern Ireland.

You will be responsible for managing our external training programme. The programme has been delivering high-quality grief and bereavement training to over 370 external organisations and thousands of individuals for the past ten years. This role will be responsible for sourcing, planning and managing customer engagements, and ensuring Cruse is the leading training provider for loss and bereavement in England, Wales and Northern Ireland.

You will be responsible for developing a sales and marketing strategy, targeting relevant organisations and selling our training products. You will be overseeing the organisation of training sessions and then handing over to one of our trainers to deliver the sessions, providing support where needed, monitoring and acting on feedback, and always ensuring a consistently high standard of customer service.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.  Please note that if your application does not include both a CV and covering letter, it may not be considered.

The closing date for applications is 16 September 2026 with interview taking place week commencing the 28th September 2026. We reserve the right to close the advert early as suitable candidates apply.

Please be advised that if you do not hear from us by 28 September 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

12-month fixed-term contract | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Services to join our senior management team. 

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role 

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead nine services with nine direct reports, spanning criminal justice and housing/homelessness provision. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, you will need significant leadership experience across both Criminal Justice and Housing/Homelessness services, including housing or accommodation-based provision. 

You will understand the complexity of working across criminal justice, housing, local government and other statutory systems and be experienced in building effective relationships with commissioners and partners while maintaining strong operational and contractual oversight. 

This is a 12-month fixed-term appointment at an important stage in Cranstoun’s transformation, offering the opportunity to lead a significant portfolio, strengthen operational performance and help shape the future development of our operating model. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

About us

Community rail is a unique and growing grassroots movement made up of community rail partnerships, station volunteer groups and other community-led initiatives across Britain.

Together, these organisations and volunteers deliver a wide range of initiatives, from engaging young people and building confidence in rail travel, to improving accessibility, enhancing stations, supporting biodiversity projects and creating community spaces that bring people together.

Community Rail Network is the national membership and umbrella body for the community rail movement across England, Scotland and Wales. We empower, support and champion community-led partnerships and groups, helping them create social, environmental and economic value through their work.

Our team of 22 colleagues is based across Britain, working mainly from home while coming together regularly online and in person. We are a collaborative, values-led organisation, passionate about making a difference through community rail.

We believe in nurturing talent, supporting professional development and creating an environment where everyone can reach their potential while maintaining a healthy work–life balance.

About this role and your main responsibilities

We are looking for a compassionate, collaborative and creative leader to head up our work with members. Everyone on the team is here for our members, but you will lead the way in ensuring everything we do is driven by what members need, now and in the future, to help them develop, grow and thrive. You’ll also help ensure our members have a great experience whenever they are accessing our support and services.

As a member of the senior leadership team, you’ll actively contribute towards its collective work in driving organisational performance and success, including growing investment in our work so we can make an even bigger difference for our members and the communities they serve.

Please see the attached introduction from our Chief Executive and role profile for further information about the position, including its principal responsibilities and the experience, skills and attributes we are looking for.

Other information

The role will involve regular travel across England, Scotland and Wales to raise the organisation’s profile and engage with members, partners and key stakeholders.

There is flexibility on your location given the requirement to travel and that your office will be home-based. You will need to travel to in-person quarterly team meetings (usually in London or the north of England) and to Board meetings which alternate between online and London.

It is expected that travel will be by public transport and easy access to the rail network is therefore required to ensure journeys can be made sustainably. 

This is a full-time position, 37 hours per week. We use a flexi-time system with core hours 10am-3pm, and are committed to being a flexible, supportive and understanding employer. This is a permanent position with a probationary period of three months. 

Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.

Community Rail Network is an equal opportunities employer. We welcome applications from disabled people and Black, Asian and other minoritised groups, who meet with the skills and competencies for this role. We will provide reasonable adjustments for interviews as required.

The Role 

Thank you for the interest in this role – it is an exciting one. 

You would be joining us at an exciting point in our journey as we reach the midpoint of our ambitious five-year Evolve strategy, following the launch of our new identity as the Leadership Skills Foundation. Over the next two and a half years, we will continue working towards our goal of reaching 200,000 young people annually across through education and community leadership programmes, while cementing our position as the trusted voice for leadership skills development. 

This role will play a significant in making that happen via: 

• Identifying and securing new customers.

• Retaining and growing income from our current customers. 

• Building relationships that drive programme registrations. 

• Using data and insights to adapt approaches and drive efficiency. 

Looking ahead, with a new identity for the organisation and new programmes and partnerships emerging, this role requires a dynamic storyteller who can confidently identify the needs of our customers and clearly demonstrate the value our programmes can offer. 

You'll be a proactive and confident development professional, skilled at spotting opportunities and transforming these into tangible outcomes. You'll thrive on creating and delivering development and engagement plans that directly support our departmental income goals and customer service objectives. With a passion for building strong relationships, you'll bring excellent communication and presentation skills to every interaction. 

Previous experience in a business development, or sales role is essential as well as good knowledge of the education systems in the UK. Ideally you will be based within or near the West Midlands, South West or Wales due to potential travel requirements in these regions.

Please note: You must be eligible to work in the UK to apply for this vacancy. The Leadership Skills Foundation cannot offer visa sponsorship. 

Role summary: 

 Role purpose: 

Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact. 

• Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income. 

• Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty. 

 Key responsibilities: 

 Retain and grow existing centre relationships 

• Manage a portfolio of existing centres, ensuring regular and meaningful engagement aligned to their needs, delivery patterns, and growth potential. 

• Deliver against annual centre income targets by supporting centres to continue and expand programme delivery. 

• Develop and implement tailored engagement plans that reflect sector priorities, sector and programme maturity, and centre feedback. 

• Analyse Business Intelligence (BI) dashboards to identify retention risks, spot growth opportunities, and respond to trends with proactive support. 

• Coordinate requalification conversations and re-engagement activity to sustain long-term partnerships. 

 Generate and convert new business 

• Identify and research high-potential leads across your allocated sectors (e.g., secondary, Wales, community, international schools) using BI and CRM insights, sector intelligence, and marketing-generated activity. 

• Plan and deliver proactive outreach activity via a Sector, Segment and Region Development Plans. 

• Build and maintain a personal pipeline of prospects and log progress regularly updating conversion insight and forecasts. 

• Support new centre onboarding, from initial conversations through to registration and early delivery support. 

• Collaborate with Marketing on lead nurture campaigns, sales funnel activities, and content that targets sector-specific priorities. 

Deliver outstanding customer experience 

• Proactively communicate and engage with customers to support their delivery of Leadership Skills Foundation programmes. 

• Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback. 

• Ensure every interaction reflects the Leadership Skills Foundation’s values. 

• Proactively use our Customer Relationship Management (CRM) system to maintain consistent and accurate records of communications, registrations, and engagement history. 

• Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities. 

• Champion a customer-first mindset and share insight to improve performance against our customer experience objectives. 

Use data, systems, and insight to drive decisions 

• Regularly review and report on programme performance, income data, and registration trends for your assigned centres and sectors. 

• Use BI dashboards and management reports to inform your planning, prioritisation, and stakeholder engagement. 

• Report on your own progress against KPIs and contribute to departmental performance reviews and forecasting activities. 

• Use our CRM systems and workflow as a planning and prioritisation tools to anticipate risk and drive quality interactions and personal efficiency. 

 Collaborate across teams and support innovation 

• Work closely with key teams to plan and coordinate campaigns, messaging, and respond to customer feedback. 

• Feedback insight from centres to inform programme development and sector-specific improvements. 

• Contribute to team planning meetings, training sessions, and department-wide initiatives. 

• Support the induction of new team members and contribute to a collaborative, learning-focused team culture. 

 Skills, experience, and knowledge 

 Essential 

Previous experience in a customer supporting role, with an emphasis on relationship management and customer experience.  

• An understanding of education systems in the UK. 

• An understanding of initiating prospect engagement, business development strategies and meeting sales targets. 

• Strong interpersonal and communication skills. 

• Experience of working on own initiative and being a self-starter. 

• Confidence in presenting externally to customers and partners. 

• Experience of working with CRM systems, sales forecasting tools, and Management Information systems. 

• Analytical thinking and evaluation skills, with the ability to interpret data and performance metrics to support decision making. 

• Ability to present information concisely using Microsoft Office programmes. 

• An ability to network, influence and build relationships with key stakeholders andcustomers. 

• An ability to convert external relationships into long standing customers results. 

 Desired 

 Previous experience in a sales environment. 

• An understanding and passion for leadership skills development and the value it provides for young people and centres. 

• Excellent customer service skills. 

• An understanding of awarding bodies and their operating landscape. 

The role

The Project Officer will be responsible for the day-to-day delivery of our Council funded Adult Bereavement Service in Cornwall and the Isles of Scilly.This service aims to provide accessible, empathetic and effective support for adults affected by bereavement, particularly sudden or drug/alcohol-related deaths. The Project Officer will work collaboratively as part of the local and regional volunteer and staff team.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.

The closing date for applications is the 18 September 2026 with interviews taking place week commencing 28 September 2026 via Teams.

Please be advised that if you do not hear from us by 28 September 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

• Applicants in England and Wales: DBS Code of Practice

• Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email. 

We comply with all relevant data protection legislation and process your data fairly.

In Memoriam Officer

Do you have experience of delivering excellent supporter or customer experiences? Are you confident managing relationships with empathy, sensitivity and care?

We're looking for a passionate, motivated and compassionate individual to join our In Memoriam and Celebration team.

Position: 000042 In Memoriam Officer

Location: Home-based, UK, Nationwide. However, travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week 

Salary: Circa £33,200 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 13 September

Interview Date: Tuesday 22 – Thursday 24 September 2026 . Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the In Memoriam Manager, you'll play a key role in delivering and developing our in memoriam and celebration portfolio, ensuring supporters receive outstanding care and stewardship throughout their journey with us. This is a unique opportunity to support people who are honouring and remembering loved ones, often during some of the most emotional and significant moments in their lives.

Empathy, sensitivity and excellent relationship-building skills are essential. You'll be passionate about creating meaningful supporter experiences, helping supporters feel valued and connected while demonstrating the impact of their support.

Using data, insight and supporter feedback, you'll continually seek opportunities to improve supporter acquisition, engagement, retention and income, helping to shape the future of in memoriam and celebration giving.

Key Responsibilities

• Lead the delivery and ongoing development of supporter journeys across our in memoriam and celebration portfolio, placing supporters at the heart of everything you do.
• Oversee stewardship activity for all in memoriam supporters, including funeral giving, More than Memories Tribute Fund holders and dedication page supporters, ensuring communications are timely, personalised and compassionate.
• Build meaningful relationships with supporters, helping to create a lasting connection to our cause and communicating the impact of their support.
• Use data, insight and supporter feedback to identify opportunities to improve supporter acquisition, engagement, retention and income.
• Monitor and report on agreed financial and other KPIs, maximising opportunities and mitigating risks.
• Represent the In Memoriam and Celebration team internally, building strong relationships and raising awareness of our in memory products and opportunities.
• Support the In Memoriam Manager to develop, test and evaluate new supporter acquisition activity through warm and paid marketing campaigns.

About You

We are looking for someone with experience of delivering excellent supporter or customer experiences and who is confident managing relationships with empathy, sensitivity and care. You'll be organised, proactive and data-informed, with a passion for developing meaningful supporter journeys and helping supporters celebrate and remember loved ones in ways that are personal and impactful.

This is an exciting opportunity to make a real difference to supporters while helping to grow and develop a valued fundraising portfolio.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Fundraising Assistant, Customer Service, Customer Care, Customer Experience, In Memory, In Memoriam, Trusts, Foundations, Fundraiser, Admin, Administration.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026

About the role

This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.

You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.

You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.

Key responsibilities include:

· Managing, triaging and prioritising incoming enquiries across multiple digital services

· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances

· Identifying safeguarding, data protection, legal or other high-risk issues

· Following enquiries through to resolution and maintaining accurate records

· Managing multiple open enquiries while keeping track of relevant statutory deadlines

· Identifying recurring issues and contributing to service improvements

· Updating help pages, internal guidance and standard responses

· Working collaboratively with technical and non-technical colleagues

About you

You will be a proactive self-starter with excellent judgement, organisation and attention to detail.

You will have:

· Experience providing user support within an online, digital or information-intensive environment

· Experience managing a high volume of enquiries

· Ability to recognise sensitive or high-risk cases and take appropriate action

· Familiarity with data protection principles in a support or case-handling setting

· Strong written communication skills with a clear and empathetic approach

· Confidence working independently and knowing when to escalate

· Ability to work effectively within a remote team

Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.

About mySociety

mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.

The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.

Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.

Trusts & Foundations Fundraiser

Bethlehem Care & Hospice Trust

Salary: £34,000-£40,000 FTE, pro rata depending on experience  |  Hours: 14.8-18.5 hours per week (0.4-0.5 FTE)  |  Location: Home-based anywhere in the UK  |  Contract: 12 months initially, with a view to extension subject to funding and performance

Help sustain Palestine's first and only licensed palliative care service

Bethlehem Care & Hospice Trust (BCHT) is a small UK charity supporting the development of specialist palliative and hospice care in Palestine. In August 2023, the service we support became the first licensed palliative care service in Palestine. Since then, its specialist nurses have cared for more than 350 patients and their families and delivered more than 5,000 home visits.

The service has demonstrated what can be achieved. Our challenge now is to secure its future. We are investing in professional fundraising for the first time and are looking for an experienced Trusts & Foundations Fundraiser to help us build the sustainable income needed to protect and strengthen this pioneering service.

The opportunity

This is an unusually autonomous role in which you will work directly with BCHT's Trustees and colleagues in Palestine. You will take responsibility for developing income from charitable trusts, foundations and grant-making organisations: identifying prospects, developing compelling propositions, preparing high-quality applications and building long-term funder relationships.

We currently raise approximately £60,000-£80,000 each year against a core service requirement of around £150,000. Your initial focus will therefore be sustainability of the existing service, with opportunities subsequently to support its development and growth. Our Year 1 income target for this role is £70,000.

This role could be for you if you have proven experience of successful trusts and foundations fundraising; can demonstrate success in preparing grant applications; write persuasively; can research and develop a strong prospect pipeline; are highly organised; can work independently; and would value the opportunity to use your professional expertise to make a direct and measurable difference.

Experience of healthcare, hospice or palliative care, international development, small charities or faith-based organisations would be useful but is not essential.

BCHT is inspired by Christian values of compassion, dignity and service. Applicants should be sympathetic to the values and mission of the charity. The palliative care service we support is provided to people regardless of faith, ethnicity, background or ability to pay.

What we offer: flexible home-based working; 25 days' annual leave plus UK public/bank holidays, pro rata; and a workplace pension scheme with a 5% employer contribution, subject to scheme rules. You will have considerable scope to shape BCHT's approach to trusts and foundations fundraising and direct access to Trustees and decision-makers.

To apply, please submit your CV and a covering letter of no more than two pages explaining why you are interested in the role and how your experience meets its requirements. Please download the Recruitment Pack for further information.

Closing date: Friday 25 September 2026  |  Interviews: Week commencing 5 October 2026  |  Start: As soon as possible by agreement

Who Are We Looking For? 

We are seeking an experienced Associate Trainer to deliver high-quality training and workshops across Northern Ireland on behalf of Ygam as and when required. Although remote working, they would need to be living in NI for travel and delivery purposes. This position is offered on a self-employed associate basis (contract for services). The post holder will facilitate engaging learning experiences, maintain high standards of safeguarding and quality assurance, and contribute to Ygam's mission by helping professionals understand and respond to gaming and gambling-related harms affecting children and young people.

The role is ideal for an experienced trainer, educator or youth practitioner with strong facilitation skills and knowledge of safeguarding, education or public health, who is passionate about improving outcomes for children and young people.  You will be confident working independently and remotely, while also collaborating effectively as part of a team.

You will be skilled at adapting training delivery to meet the needs of different audiences and contexts, ensuring sessions are inclusive, engaging and responsive to participant needs.

Ygam is an equal opportunities employer. We value diversity and welcome applicants from underrepresented backgrounds, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodivergent people and armed forces veterans. 

Main Role and Responsibilities

You will be responsible for delivering training across Ygam’s portfolio of programmes, including education, youth work, health, social care, community and sporting sectors.

You will lead workshops and training both online and face to face. The role will support professionals, parents, carers and young people to understand and help prevent gaming and gambling harms. It will focus on using education to increase awareness of the social, environmental and commercial influences, including the practices of the industries, that can shape behaviours and increase the risk of harm among young people.

A crucial element of your role will be updating all relevant records and CRM systems.

You will be required to market additional learning, resources, and training opportunities to delegates and to promote the work of Ygam at conferences and events.

Role Requirements

Duties will include but not be limited to:

Delivery 

· Deliver the Ygam portfolio of workshops (online and face to face)

· Provide high-quality training to a range of professionals and young people in line with Ygam’s quality standards and facilitator guidance

· Be responsive to delegates needs, providing excellent customer service and answering questions and queries in a supportive manner

· Provide regular feedback on training materials, recommending adjustments if needed for Northern Ireland

· Escalate safeguarding, wellbeing or reputational concerns promptly in accordance with Ygam policies and procedures

· Act as an ambassador for Ygam, ensuring all interactions with delegates and stakeholders reflect organisational values and professional standards

· Highlight further training and / or partnership opportunities for Engagement Managers through workshops and delegate contact.

Planning 

· Work with Engagement Managers to schedule delivery

· Ensure all resources and materials are up to date and be prepared for delivery

· Develop materials for information sessions and present to external stakeholders

· Ensure joining instructions are sent to all delegates

· Develop stakeholder relationships, providing ongoing support for those trained.

· Attend key events as arranged with Programme Lead to represent Ygam

· Maintain awareness of local priorities, policy developments and stakeholder networks within Northern Ireland to support effective delivery and relationship building

· Support Engagement Managers with networking and presentations for external stakeholders

· Work closely with Ygam colleagues to promote and collaborate across the programme portfolio

Outcomes:

· Ensure accuracy of data utilising the CRM system

· Encourage completion of post training surveys

· Remain up to date with the latest evidence-based research on gaming and gambling harms

Learning and Development:

· Work closely with The Programme Lead: Engagement, to develop objectives and review performance.

· Ensure all relevant CPD is completed and up to date on platforms such as IHasco

· Attend support sessions with line manager (both remotely and in person). 

· Record performance in your monthly 1-1’s with your line manager

· Engage in peer observation and feedback to encourage reflection on your practice and learning from colleagues.

Administration:

· Send out joining instructions via our CRM system to delegates prior to workshops 

· Record attendance and email delegates post workshop to gather feedback 

· Ensure all records are maintained in accordance with GDPR/data protection legislation

· Work in collaboration with your line manager to adapt and improve programme processes, administrative and training content.

· Manage workload, communications and administrative tasks in a timely manner to support effective delivery as an Associate Trainer

Person Specification 

Essential:

· Experience delivering training online and face to face training to both adults, children and young people

· Proficiency with online delivery and experience using MS Teams and Zoom to facilitate online learning

· Ability to work independently, manage competing priorities and maintain high standards of organisation

· Understanding of safeguarding principles and their application within education, youth, health or community settings

· Ability to explain complex topics such as gaming risks, online behaviours and digital harms in a clear and accessible way.

· Public speaking experience

· Prior experience of working in education, public health or youth services, with a detailed understanding of children and young people’s services

· Excellent verbal and written communication skills

· Strong IT skills (MS Word, Excel & PowerPoint especially)

· Experience of driving projects to achieve agreed outcomes

· Ability to work in a highly organised manner with a keen eye for absolute detail.

· Ability to work as a self-employed associate and manage own schedule

· Employment rights to live and work in the UK

· Experience of working collectively as a team to meet targets.

· Willingness to travel where necessary for the role.

· Ability to capture outcomes and impact data, (quantitative and qualitative) to help inform practise.

Desirable:

· Knowledge of the Northern Ireland education and health system

· Strong interest / understanding of public health and prevention-based approach to harm reduction

· Knowledge of safeguarding arrangements and children's services within Northern Ireland

· Experience delivering training informed by a public health or prevention-based approach

· Strong networking and relationships building skills

· Experience utilising CRM systems, particularly Salesforce

The successful applicant will be subject to reference checks, an Enhanced Access NI check, and must have Employment rights to live and work in the UK.

As a Relationship Fundraiser, you'll support and inspire individuals raising funds for the Motor Neurone Disease (MND) Association. Through excellent supporter care, you'll help maximise fundraising income while ensuring every supporter feels valued and recognised.

We're looking for someone who enjoys building relationships and meaningful connections that encourage ongoing engagement and long-term support. Whether your background is in fundraising, sales or account management, you'll be confident achieving targets and skilled at managing competing priorities.

As a Relationship Fundraiser, you'll work from home and travel across North and East Yorkshire including York, Bridlington, the Yorkshire Dales and Harrogate, building strong local connections and support fundraising activities.

Main Responsibilities

• Manage and grow relationships with fundraisers
• Provide outstanding supporter care, advice and guidance
• Support and encourage fundraisers to achieve and exceed their fundraising goals
• Identify opportunities to increase income and supporter engagement
• Maintain accurate records within the CRM system 
• Ensure all funds raised are processed correctly and within agreed timescales
• Promote fundraising opportunities, local groups and relevant activities where appropriate
• Ensure all fundraising activity complies with legal requirements, best practice and internal policies

About You

• Experience in fundraising, sales or account management
• Experience coaching, supporting or motivating individuals to achieve goals
• Success achieving income or performance targets
• Excellent communication skills, both written and verbal
• Strong relationship-building skills
• An inclusive approach, with respect for diverse backgrounds and perspectives
• Resilience, flexibility and the ability to adapt to changing circumstances
• Full UK driving licence and willingness to travel across the designated region

Essential requirement: This role requires regular travel to locations that are not reasonably accessible to public transport and/or travel between locations within working hours.  Applicants must therefore hold a current valid driving licence and have access to a suitable vehicle for business use.  This is an essential requirement of the role due to the nature and location of the work.  The MND Association will consider reasonable adjustments for disabled applicants in accordance with the Equality Act 2010.

Further information about working for the MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND.We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.