Customer service jobs in guisborough, redcar and cleveland
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Homebased with travel around the North
Closing date 22 August 2025
Ref 7140
Are you an experienced multi-site Retail Manager ready to make a meaningful impact?
Join Save the Children UK as a Retail Area Manager and play a key role in shaping the future of our dynamic, retail network – all while helping to create a better world for children.
About Us
As a Retail team, we offer supporters a way to engage with our brand, raise income, and connect with our campaigns through our high street shops and online platforms.
Save the Children shops are vibrant community hubs with children at their heart.
They are welcoming spaces where communities come together – to share, connect, and create homes for loved products. We tell children's stories, listen to their voices, and act in their spirit – with generosity, creativity and kindness.
Every decision you make in this role helps unlock a child's potential. Together, shoppers, donors, and volunteers help build a brighter future.
About the Role
As Retail Area Manager, you'll be responsible for leading and supporting a portfolio of approximately 10–15 charity shops across your region. Currently, there are 9 shops in this area – located in Cockermouth, Doncaster, Hexham, Matlock, Penrith, South Shields, Ulverston, Wetherby, and Whitby – though this may change as our retail network evolves.
While our long-term vision is to have paid Shop Managers in all our shops, approximately 80% in this area are currently run by volunteers and do not have a paid Manager. You'll work closely with and through volunteer teams (150–200 people) to drive income growth, meet key commercial targets, and deliver an exceptional experience for customers and donors alike.
You'll lead with purpose – inspiring, coaching, and empowering teams while ensuring operational excellence and championing our mission on the high street.
This is an exciting opportunity to join a passionate and collaborative team, supported by strong systems, values-led leadership, and a shared commitment to making a difference.
This is a home-based role with regular travel across your region and occasional overnight stays. You will be expected to spend an average of four days per week in the shops and reside within the area served by one of the region's shops.
In this role, you will:
- Act as an ambassador for our brand and retail strategy, motivating and inspiring your teams.
- Line manage Shop Managers, supporting with recruitment, development and performance.
- Lead commercial performance by analysing shop data, identifying opportunities, and making sound commercial decisions.
- Work closely with Business Managers during shop launches/relaunches to ensure successful handovers.
- Support volunteer recruitment, engagement and training with the support of our volunteering team.
- Manage operational and risk-related shop issues, escalating where necessary.
About You
You're an experienced and commercially minded retail leader with a proven track record in managing multi-site operations, ideally in a charity or high-street retail environment. You lead with strength and kindness, combining strategic thinking with a hands-on, supportive approach.
You'll bring:
- Extensive multi-site retail management experience – essential for overseeing a large, dispersed region.
- A strong commercial background, with a focus on delivering results through data-driven decision-making and KPIs.
- Experience leading and motivating diverse, remote teams, including volunteer-led shops – 7 out of 9 stores in this region currently operate without paid Shop Managers.
- Exceptional leadership and communication skills, with the ability to inspire others, lead by example, listen actively, and offer clear, timely feedback.
- A deep understanding of volunteer engagement, with the ability to attract, retain, and motivate volunteer teams.
- A collaborative, non-judgemental approach, fostering an inclusive and supportive culture.
- A full UK driving licence and the flexibility to travel regularly across the region, with occasional overnight stays.
- Residency within or near one of the listed shop locations: Cockermouth, Doncaster, Hexham, Matlock, Penrith, South Shields, Ulverston, Wetherby, or Whitby.
If you're passionate about community engagement, thrive in a volunteer-led environment, and want to make a real impact – we'd love to hear from you.
What We Offer You
Working for Save the Children means helping create a better world for children – and doing meaningful work every day. We also offer:
- A flexible and inclusive working environment
- A wide range of employee benefits and wellbeing initiatives
- Car allowance / company car as part of this role
You can read more about our benefits on our careers site.
This is a fantastic opportunity for a passionate, driven retail leader to join a values-led organisation making a tangible difference in children's lives.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Thank you!
We are looking for a Sector Development Lead to drive growth and impact in the primary education sector at a pivotal moment for the Leadership Skills Foundation.
This newly created role comes at an exciting time: we’re expanding our programmes, deepening partnerships, and rolling out a refreshed brand. You’ll play a key role in helping us reach more young people and maximise our impact.
As Sector Development Lead, you’ll lead income generation and customer growth in the primary sector. From designing integrated sales and marketing strategies to delivering outreach and events, you’ll champion our offer and act as a trusted sector voice - shaping offers that meet the needs of schools, empower learners, and delight our customers.
We’re seeking someone with experience in sales, sector development, or programme growth, with a proven ability to achieve ambitious targets. You’ll bring creativity and confidence in delivering outreach campaigns across both digital and in-person channels, underpinned by a strong understanding of the UK education system, particularly with insight into the primary sector.
Thriving on building relationships and influencing stakeholders, you’ll use data and insights to inform decisions and adapt approaches. Alongside these skills, you’ll be a collaborative team player and a compelling storyteller, able to balance strategic thinking with hands-on delivery as well as passion for creating meaningful opportunities for young people.
If you’re an experienced development professional who thrives on spotting opportunities and delivering results, we’d love to hear from you.
Role purpose:
1. Drive the growth of the primary education sector, leading on centre acquisition, income generation, and customer experience.
2. Develop and deliver integrated sales and marketing strategies, including digital lead generation, network development, key segment outreach, and data-led campaign planning.
3. Act as the sector lead, using insight to shape positioning, monitor market maturity, and influence internal and external strategy for long-term impact.
Key responsibilities:
Planning
- Shape and deliver the Primary Sector Development Plan.
Sales & growth delivery
- Drive income and centre growth targets across all relevant programmes.
- Develop tailored acquisition and conversion strategies by segment, including cold outreach, warm lead nurture, events, and campaigns.
- Track and report against sector income targets, centre growth metrics, lead conversions, and ROI using dashboards and data analysis.
Marketing and lead generation
- Design and test sector-wide digital campaigns in collaboration with marketing teams and, where relevant, external agencies.
- Manage audience segmentation, personalised journeys, email marketing, and paid social media campaigns targeting school leaders, MATs, and parents.
- Plan and deliver events related to the Primary sector and represent the organisation externally when required.
- Contribute towards content strategy across case studies, impact stories, webinars, and sector PR/editorial opportunities as required.
Customer Experience (CX) & retention
- Lead on sector-specific centre onboarding, retention strategies, and cross-sell pathways.
- Be responsible for mapping and reviewing the customer journey, reducing friction for customers, and removing internal barriers.
- Develop Customer Experience led comms plans to ensure consistent, high-quality touchpoints that support relationship building and long-term value.
Collaborate across teams and support innovation
- Contribute to team planning meetings, training sessions, and department-wide initiatives.
- Support the induction of new team members and contribute to a collaborative, learning-focused team culture.
- Be an engaged member of the Engagement and Marketing Directorate and carry out any other reasonable duties as requested by the Head of Business Development.
Skills, experience, and knowledge
Essential
- Proven experience leading sales, sector development, or programme growth.
- Experience in designing and delivering multi-channel marketing or outreach plans, ideally across digital and in-person formats.
- Demonstrable success in achieving income and acquisition targets within a complex stakeholder environment.
- An understanding of education systems in the UK, particularly the primary sector.
- Experience of working on your own initiative, taking a pro-active approach to your work.
- Strong communication and interpersonal skills.
- High level of presentation skills to external stakeholders.
- Experience of data management and analysing insight to inform decision making.
- An ability to network, influence and build relationships with key stakeholders and customers.
- Collaborative mindset with the ability to build strong working relationships across teams
- Ability to use Microsoft Office programmes comprehensively to support customer interaction and information presentation.
- An ability to prioritise your workload and focus on importance of tasks.
Desired
- Experience with campaign management tools and marketing platforms (e.g., HubSpot, Mailchimp, Google Ads, LinkedIn Campaign Manager).
- Experience working directly with or selling into primary schools, MATs, or local authorities.
- Strong understanding of the UK primary education landscape, including MATs, independent schools, and local authority priorities.
- Understanding of education inspectorate frameworks, and how they impact school decision-making.
- An understanding of awarding body function and responsibilities.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SHINE is a membership organisation offering free services and support to over 14,700 members living with spina bifida and/or hydrocephalus, normal pressure hydrocephalus (NPH), and associated conditions.
We currently have 750 members living with NPH and this is growing significantly each month. This role will provide a specific focus on the area of NPH, whilst also supporting wider Shine activities.
Main purpose of role
Deliver a high-quality service to and facilitate opportunities for, individuals living with NPH/dementia and their families/carers through Shine membership across England, Wales and Northern Ireland.
Empower and enable members living with the conditions to lead healthy and happy lives through greater independence, better condition management and by creating links to the Shine community and their local networks.
Raise awareness of NPH across Health & Social Care professionals and the public.
Support the planning and delivery of the annual NPH Awareness Week.
As part of a high performing team, support Shine to be recognised as the number one provider of support for NPH outside of the NHS.
Promote and support all Shine’s services and activities.
Shine will offer you:
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Support to learn & develop by accessing training in NPH and dementia
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Regular working hours, and no shift work (some very occasional weekends or evenings)
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A competitive salary of £28,471 (pro-rata for part-time hours)
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3% pension contribution
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25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours)
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Opportunity to purchase additional annual leave
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Additional annual leave due to length of service
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Broadband allowance
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Life insurance after 12 months’ employment
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Access to our Employee Support Programme
Please see the full Job Description & Person Specification below and on our website.
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.
*Please note applications without a supporting statement will not be accepted*
If you would like to discuss the role, please contact Janet VanValkenburg, Normal Pressure Hydrocephalus (NPH) / Dementia Manager by email to arrange a convenient time for a call.
Closing date: Sunday 7th September at 11:30pm
Interviews: Friday 19th September (virtual)
Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.
*Please note applications without a supporting statement will not be accepted*
Registered Charity
51 - 100
Providing specialist advice and support for spina bifida and hydrocephalus
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Following two successful appointments of Salesforce Support Specilaists, we have two more exciting opportunities for 2x Salesforce Configuration Specialists to join our Salesforce team and help configure Salesforce for phase 2 of our organisational-wide rollout.
Working with our existing team, they will help configure Salesforce to replace key legacy systems within our international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe.
About Mission Without Borders International
Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.
Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction.
We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.
Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support.
About the role
Mission Without Borders is seeking an experienced Salesforce Configuration Specialist to focus on three key areas; Configuring a new Salesforce platform, integration of existing platforms, and supporting users around the world.
As a Salesforce expert and product champion, the post holder will work closely with our existing Salesforce Support Specialists and Salesforce team, configuring the new system as well as being the first point of contact for Salesforce support across all staff in all 18 countries. Working with the system solution designs and architecture design documents created by the Salesforce Systems Architect, they will configure a brand-new Salesforce platform for program and beneficiary management. They will also need to ensure it is integrated with our existing NPSP donor management platform and works with other systems and services across the organisation.
In addition to configuration, they will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with our International Project Manager and Salesforce Developer and Product Owner to manage change requests.
Who we are looking for
You will have proven experience as a Salesforce Administrator and strong experience implementing new configurations from scratch. Educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP. NPC would be an advantage.
A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise competing tasks. You must be able to translate solution designs and technical designs into working solutions.
You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.
You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine.
Rewards and benefits
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Up to 30 days annual leave plus bank holidays
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Enrollment into our pension scheme
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Flexible approach to working (involves occasional travel to London, UK office or internationally)
The client requests no contact from agencies or media sales.
Thank you!
Location: Home-based with regular travel to the Guildford office
Department: Operations
Salary: £39,867 - £44,297 per annum
Hours: 37.5 hours
Job Type: Full time
Contract Type: Permanent
There’s never been a better time to join the team at Cycling UK! We have launched an ambitious new strategy – and we want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive.
With our new five-year strategy now underway, CRM is a crucial tool for all functions within Cycling UK, acting as an enabler in maximizing income, attracting and retaining key audiences, and playing a key role in the delivery of successful programmes.
The CRM Services Tech Lead's role is to help ensure that the CRM Services team work as a successful business partner to the other Cycling UK functions as they strive to achieve our strategic goals.
Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.
We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that’s great, many of us are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us.
The role is home based in the UK, with regular travel to London and partner locations.
Applications close at 9:00am on the closing date shown
Benefits: 27 days holiday bank holidays (pro rata for part time roles), healthcare cash plan, life assurance, paid compassionate leave, enhanced sick pay, Cycling UK membership plus many more staff benefits.
You may have experience in the following: CRM Technical Lead, CRM Solutions Architect, CRM Systems Lead, CRM Engineering Lead, CRM Platform Lead, Lead CRM Developer, Technical CRM Consultant, CRM Integration Lead, etc.
REF-223028
Thank you!
Job Title: Programme Coordinator
Contract: 0.6 FTE (3 days a week, 22.5 hours). Fixed term contract terminating August 2027
Reporting To: Programme Manager
Department: Income and Partnerships Team
Location: Homeworking- Must be UK based (with occasional travel for team days or programme events)
Salary: £23,861 pro rata
Start date: September/October (ASAP)
This role is central to the smooth running of our new regional programme. As Programme Coordinator, you’ll work closely with the Programme Manager to support delivery, coordination, communication/engagement and administration.
You’ll be involved in everything from troubleshooting and responding to enquiries from schools, to preparing materials for stakeholders, updating delivery and engagement records on our CRM database, and helping gather data on programme impact. You’ll also support the development of case studies and feedback that help us communicate the difference the programme is making.
This is a varied and rewarding role that would suit someone who is:
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Proactive and detail-focused
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A natural organiser and problem solver, with good people skills
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Excited by the opportunity to support a high-impact programme from the inside out
What you’ll be doing:
Programme coordination & admin support
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Provide day-to-day administrative support for the programme, as directed by the Programme Manager
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Maintain accurate and up-to-date records of programme activities, delivery and engagement
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Ensure programme data is entered and managed effectively using our CRM (Salesforce)
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Support the coordination of services, training and communications with schools
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Assist with monitoring and evaluation by gathering and organising feedback, data and impact stories
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Help build inspiring case studies that reflect the programme’s progress and success
Customer service & stakeholder engagement
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Be the first point of contact for schools and partners, answering queries by phone, email and helpdesk
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Ensure a high standard of customer service across all channels, following up promptly where needed
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Develop and maintain positive relationships with schools, local authorities and colleagues
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Help prepare programme materials for internal use and for external stakeholders
Team support & collaboration
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Contribute to internal meetings and planning processes as required
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Support projects and tasks as delegated by the Programme Manager and Head of Department
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Work flexibly and collaboratively with colleagues across the charity
Download our recruitment pack to view the full job description and person specification.
Championing Representation and Equity
We are committed to building a diverse and inclusive team and are proud to be an equal opportunities employer. We particularly welcome applications from individuals who are under-represented in our sector, including people from Black, Asian and minoritised ethnic groups, disabled people, LGBTQ+ people, and those from lower socio-economic backgrounds.
If you're excited about this role but don’t meet every requirement in the person specification, we would still encourage you to apply. Your lived experience and perspective are valuable, and we’re committed to supporting all team members to grow and succeed.
Our offer to you:
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Remote-first working culture (with in-person team days and occasional programme events)
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25 days annual leave + bank holidays + office closure between Christmas and New Year
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5% employer pension contribution
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Optional Medicash health plan
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Annual £300 learning and development budget
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A values-driven culture and the chance to create lasting change for children and young people
How to apply:
Applicants are asked to provide a current CV and 2-page covering letter outlining evidence demonstrating your professional alignment with the person specification and job description, clearly identifying the skills and experiences applicable to the role.
Please see recruitment pack for details of where to send your application.
Application deadline: 11.30pm, Sunday 17th August
Recruitment process
Shortlisted applicants will be asked to complete a task in advance of a single stage virtual interview, w/c 2nd September.
Please let us know if you require any reasonable adjustments.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.
We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK.
We are now expanding our work to deliver (in partnership with the British Council) an English Language and Employment Support Programme for up to 4,000 Ukrainians and Hong Kong BNO status/visa holder (50% of each community) over the next 12 months.
We have an exciting opportunity for a Cantonese speaking Programme Assistant to join the STEP team making a real difference in the lives of people rebuilding their futures in the UK. You will be responsible for supporting the day-to-day operations, including administrative coordination, data management, and frontline communication with participants and referral partners. You will play a vital role in ensuring the programme runs efficiently and that both participants and staff are supported with timely and accurate information.
You will also contribute to reporting, analysis, and quality assurance activities across the programme, working closely with Employment Advisors and Programme Managers to ensure referrals are processed effectively, data is maintained accurately, and enquiries are handled professionally and sensitively.
About you
We are looking for candidates who have:
- Previous administrative or team support experience
- Experience in a customer service or support role would be desirable
- Strong administrative and IT skills (CRM database, Microsoft Word, Excel, Outlook)
- A systematic and organised approach to work
- High levels of efficiency and the ability to prioritise work and meet deadlines
- A proactive, enthusiastic and flexible approach to working with colleagues and stakeholders
- Advanced level of English
- Competency in Cantonese and Traditional Chinese
Candidates must be UK based and have the right to work in the UK for the duration of the contract
Benefits
We offer a range of benefits including:
- 23 days holiday pro rata plus bank holidays and Jewish holidays.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- On Friday the office closes at 3pm.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.
You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.
To apply
Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.
Interviews will be held remotely on 29th August 2025.
Expected start date will be 9th October 2025.
Registered Charity
101 - 500
Bringing life-changing action to people in crisis around the world
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Partnerships Executive (Interim)
The Partnerships Executive plays a key role in developing CST’s commercial relationships. Their primary responsibility is to secure conference exhibition sales to meet budget targets and manage all aspects of the exhibitor experience from prospecting to on-the-day support, to post-event communications. They also manage listings in the Directory of Services and work closely with the Partnerships Manager to support the prospecting process.
Reporting to: Partnerships Manager
Key responsibilities
1. Ensure that exhibition sales targets are met for each CST conference.
2. Maintain the CRM for commercial organisations, including creating and managing prospect groups and executing effective exhibition sales campaigns.
3. Create and maintain relevant webforms.
4. Provide excellent end-to-end support for exhibitors, including in person at larger conferences to ensure that all exhibitors’ needs are met on the day.
5. Gather feedback from exhibitors on the quality of their experience and report on what worked well and areas for improvement following each event.
6. Maintain and update marketing collateral to support CST’s commercial activities such as brochures, floorplans, briefings and manuals.
7. Cross-promote the Directory of Services to exhibitors along with other opportunities to work with CST where relevant.
8. Manage the sales and onboarding process for the Directory of Services, including overseeing the references, undertaken by a third party, sending out agreements and liaising with the marketing team on the promotion of new suppliers.
9. Support the Partnerships Manager in the development of the commercial pipeline for CST partnerships by holding initial meetings with new prospects and identifying opportunities for engagement.
Skills and Qualities of Applicant
- Excellent customer facing skills
- Good communication
- Strong organisation skills and good attention to detail
- Independent worker
- Proactive and takes initiative
- Creative and solutions oriented
- Approachable and friendly
- A helpful team player
- Background and Experience
- Sales experience appreciated •
- Target oriented
- Events/service industry experience beneficial
Interviews to be held via Microsoft Teams
Contract start Date: Immediately, temporary lasting until June 2026
We reserve the right to close the advert early dependant on candidate responses volume.
The client requests no contact from agencies or media sales.
Thank you!
The Partnerships Officer at the Arts Marketing Association will play a vital part in developing and nurturing meaningful relationships with the AMA’s external partners, sponsors, and funders. The role will directly support the AMA's mission and help generate essential income.
We are looking for someone who is friendly and welcoming, provides great customer service, and has excellent attention to detail. We’re also looking for someone who supports and believes in our organisational values and is excited about working towards our vision.
The Arts Marketing Association is a fully remote-working organisation - although we do hold in-person events and team away-days throughout the year - and we also operate a 4-Day Week (see our job pack for more details). Your working hours with us can be flexible depending on what works best for the right candidate.
The client requests no contact from agencies or media sales.
Thank you!
Location (UK): Remote
Hours: Full-time 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Contract type: Permanent
Travel: Occasional travel required for meetings and events
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
Our Digital Community provides vital peer support to thousands of people across the UK. We are looking for a driven individual to join us at this exciting time as we launch our new Community platform. You will be passionate about putting the voice of the community first and are comfortable with collaboration and supporting volunteers so that, together, we can grow and nurture more thriving communities.
About the role
Line managed by the Support Services Manager, the Digital Community Officer will deliver key strategic activities that will improve engagement and create sustainable, moderated communities. This will be achieved through engaging with and supporting a diverse team of volunteer moderators and providing ongoing training to ensure the community remains a welcoming, safe space. This role is matrix managed by the Innovation Manager for Strategic Programmes who will support with, and build capacity for, the technical, data and integration aspects of the community platform.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Supporting a diverse range of volunteers (or relevant experience).
- Experience of delivering peer-to-peer services or moderating an online forum.
- Confidence in developing a deep understanding of a digital platform and effectively managing administrative responsibilities within it.
- Experience working with service users or patients either directly or through digital/non-face-to-face services.
- A good knowledge of data protection and safeguarding (for Adults, Children or both) backed with experience of applying these within a previous role.
We do not wish to receive contact from agencies or media sales.
Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Versus Arthritis where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers.
Interview
Interviews to be held the week commencing 18 August 2025, via Microsoft teams.
As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
The client requests no contact from agencies or media sales.
Thank you!
Community Energy Adviser – East Anglia
Job reference: REQ004400
Fixed term until March 2026.
£27,853 per year
Field based in East Anglia with working from home.
(The role will require travelling in the Midlands but will work from home most of the time around meetings and workshops.)
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
The Community Energy Adviser will deliver energy support sessions in local communities, empowering individuals and families through workshops and one-to-one support. The focus will be on assisting those facing challenges with their energy needs by providing practical advice, support, and advocacy on energy conservation, switching providers, and accessing grants or benefits.
Full time- 35 hours a week
The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday and may also include some Saturdays.
The role
In this role you will be:
· Planning and delivering engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
· Providing one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice.
· Collaborating with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.
· Developing and distributing educational materials on energy saving, bill management, and the benefits of renewable energy sources.
· Tracking and evaluating the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.
· Maintaining up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.
About you
· You will have excellent communication skills both verbal and written to be able to support communities and individuals who would benefit most from energy advice and support.
· You will be able to plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
· You will be able to show empathy and be able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role. The service will help customers through their unfair extra costs and additional vulnerability to fuel poverty.
· It is essential that you have a good working knowledge of IT including Microsoft Office Products
· You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please email us via our website.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus bank holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
To apply please visit our website via the link and apply online.
Please note that successful candidates will be subject to an enhanced DBS check.
We welcome all applications by 11:59pm GMT on Tuesday 12th August 2025.
Thank you!
Home based in North East England and Yorkshire
East Riding of Yorkshire · North Yorkshire · Middlesbrough · Northumberland
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas, and you may be required to travel at short notice for face-to-face meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the Northeast and Yorkshire, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team 8, which includes a Regional Casework Manager and a Regional Manager for Casework and Community Engagement.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing, benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the Northeast and Yorkshire would be valuable.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
How to apply
For more information and to apply, please click on the Apply button.
If you need any adjustments to support you with the application process, please contact us.
Closing date: Midnight on Tuesday 12 August 2025.
Interviews: TBC
Registered Charity
101 - 500
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Thank you!
Community Energy Adviser – Midlands
Job reference: REQ004402
Fixed term until March 2026.
£27,853 per year
Field based in the Midlands with working from home.
(The role will require travelling in the Midlands but will work from home most of the time around meetings and workshops.)
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
The Community Energy Adviser will deliver energy support sessions in local communities, empowering individuals and families through workshops and one-to-one support. The focus will be on assisting those facing challenges with their energy needs by providing practical advice, support, and advocacy on energy conservation, switching providers, and accessing grants or benefits.
Full time- 35 hours a week
The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday and may also include some Saturdays.
The role
In this role you will be:
· Planning and delivering engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
· Providing one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice.
· Collaborating with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.
· Developing and distributing educational materials on energy saving, bill management, and the benefits of renewable energy sources.
· Tracking and evaluating the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.
· Maintaining up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.
About you
· You will have excellent communication skills both verbal and written to be able to support communities and individuals who would benefit most from energy advice and support.
· You will be able to plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
· You will be able to show empathy and be able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role. The service will help customers through their unfair extra costs and additional vulnerability to fuel poverty.
· It is essential that you have a good working knowledge of IT including Microsoft Office Products
· You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please email us via our website.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus bank holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
To apply please visit our website via the link and apply online.
Please note that successful candidates will be subject to an enhanced DBS check.
We welcome all applications by 11:59pm GMT on Tuesday 12th August 2025.
Thank you!
Salesforce Administrator
We are looking for a Salesforce Administrator to join the team in this integral role, helping The Access Project achieve its ambitions.
Position: Salesforce Administrator (internally known as Salesforce Coordinator)
Location: Remote (with some travel to London as required)
Hours: Full time, permanent (37.5 hours per week)
Contract: Permanent
Salary: £27,000 - £30,500 p.a., depending on experience (plus £3,000 London weighting, if applicable)
Closing Date: Thursday 14th August
Interview Date: Week commencing 18th August
About the Role
You will ensure the effective maintenance and development of Salesforce to support The Access Project’s programme delivery, volunteer recruitment, and partnerships management. You will have full oversight of the system, independently making updates (e.g. reports, fields, custom objects, flows, and user management) and escalating complex needs to Impact Box or the line manager. As the first point of contact for user requests, you will assign and manage queries to ensure timely resolution. The platform integrates with Moodle, requiring collaboration across teams to support online learning and ongoing functionality improvements aligned with organisational goals.
Role responsibilities include:
· Salesforce administration, including managing user roles, permissions, page layouts, custom objects, and flows.
· Troubleshooting issues, data cleansing and implementing secure system changes.
· Evaluating and deploying Salesforce updates, manage Mass Action Schedulers and document workflows. Advising on system development viability and working in sandbox environments to test and deploy changes effectively.
About You
Someone with previous experience implementing, configuring, or administering Salesforce (1-2 years) would be ideal, as would having experience in an educational or non-profit organisation, but this isn’t essential.
Skills and Competencies:
· Salesforce administration: Ability to manage and maintain user accounts, profiles, roles, and permissions.
· Reporting and dashboards: Knowledge of how to configure and maintain custom report types, reports, and dashboards
· Customisation and configuration: Ability to configure, build, and maintain custom Salesforce functionality including custom objects, fields, page layouts, process builders, flows, and workflows
· Data cleaning: Good knowledge of Excel to cleanse and analyse data (knowledge of Power Query desirable)
· Integration: Knowledge of Salesforce integrations such as Form Assembly or Zapier (desirable), and how to import and export data into Salesforce using Dataloader, XL Connector, or equivalent
About the Organisation
The Access Project is a data-driven organisation with robust monitoring and evaluation systems. We track student progress, assess the impact of our programmes, and use real-time data to improve delivery. By combining academic, demographic, and outcome data, we measure university readiness and share our impact externally. We're also expanding reporting capabilities across teams, including sales and partnerships.
Benefits include:
· 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days.
· PerkBox
· Employee Assistance Programme
· Online Medical assistance
· Interest-free travelcard loans
· Cyclescheme loans
· Paid wellbeing day
· 2 paid Volunteering Days
· Employer’s pensions contributions (3%)
· CPD options in line with L&D programme
· Staff Mentoring scheme
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to our mission.
We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.
Please note, if you are selected for appointment to the role, you will be subject to a DBS check.
You also have experience in roles such as Salesforce Administrator, Salesforce Coordinator, Salesforce Support Coordinator, Salesforce Trainer, CRM Administrator, CRM Coordinator, CRM Support Coordinator, CRM Trainer.
Registered Charity
51 - 100
We support young people from under-resourced backgrounds to raise their aspirations, access top universities and achieve social mobility.
Thank you!
We are Living Streets, the UK charity for everyday walking.
We want to create a nation where walking is the natural choice for everyday, local journeys; free from congested roads and pollution, reducing the risk of preventable illnesses and social isolation. We want to achieve a better walking environment and to inspire people of all generations to walk and wheel more.
We are looking for an enthusiastic and motivated individual to join the team as our Commercial Sales Assistant. In this varied and exciting role, you will support the sales and operations processes behind our range of products and services, including WOW – the walk to school challenge, our award-winning offer for primary schools. The postholder will work within our trading subsidiary, Living Streets Services Ltd, helping deliver both commercial goals and charitable purpose.
What you’ll be doing:
·Act as the first point of contact for sales enquiries via phone and email.
·Support the full sales process, from preparing quotes and proposals to managing client accounts.
·Assist with order processing, fulfilment, invoicing and resolving delivery or service issues.
·Maintain accurate CRM/database records and ensure smooth communication with clients.
·Help organise outreach events and support the coordination of our annual WOW badge competition.
·Deliver exceptional service to schools, local authorities and other stakeholders.
What we’re looking for:
·Experienced in handling enquiries and providing administrative or sales support.
·A strong communicator with excellent interpersonal skills.
·Highly organised with great attention to detail and time management.
·Confident with Microsoft Office (Word, Excel, Outlook) and ideally familiar with CRM/e-commerce systems.
·Passionate about social enterprise and supporting sustainable, active lifestyles.
Closing date: 25/08/2025 (midnight)
Interviews: 04/09/2025 online via Teams
Registered Charity
101 - 500
Our mission is to achieve a better walking environment and inspire people to walk more.
The client requests no contact from agencies or media sales.