Customer Service Jobs in Home Based
Supporter Donations Assistant – Peak Cover Queries Team
x2 Fixed Term Contracts until end of Dec 2024 available
Full time (34.5 hours) - we are open to a conversation about how you work these hours.
Location - Split between home and our London Office : minimum 1-2 days per/week in the office, or Home-based. *All training provided in London office so candidates must be willing to travel initially for training.
London: £24,500 - £27,500 per/annum
National (home-based): £21,528 - £24,000 per/annum
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
About the role
Looking to gain operational customer care experience within a large and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you...
About the role
The Supporter Donations Queries Team at Macmillan are looking for x2 Supporter Donations Assistants to play their part in helping Macmillan's supporters and stakeholders do whatever it takes for people living with cancer. We have two roles available within our Supporter Donations Queries Team. Whether you are a recent graduate looking to gain customer care experience within a large, complex, and successful charity or you are seasoned supporter/customer care or administrational professional looking to broaden your experience and are keen to contribute to the work of a busy, friendly, and high-performing team, or whether you are looking to change your career and have the skills needed to excel in a customer service role, we want to hear from you.
You’ll be processing high volumes of income and inputting donations on our income system, resolving queries from our supporters & internal stakeholders, sending personalised thank you letters and helping to process Gift Aid sponsorship forms. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation supporter donations as a whole, here at Macmillan.
You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels. Including processing online event registrations & donations, revalidating eligible Gift Aid, cleansing data and addressing all queries related to donations. You will be delivering recognisable, high quality Macmillan experiences in line with Brand and Strategy guidelines and messaging.
Initial training is due to be delivered in the London office - arrangements to be discussed dependent on contractual location.
We would love to hear from people who:
- Are target driven and who always meets deadlines
- Have an eye for detail and investigation
- Are passionate about creating meaningful written correspondence in line with brand guidelines
- Have excellent verbal and written communication skills
- Are happy working independently on repetitive tasks and can cope with high-volume data processing
- Able to pick up new technical systems and complex processes quickly
- Strive to offer unrivalled back-end customer service to supporters and internal teams
- Enjoy working in a large, fast-paced team
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: 29th May 2024
First interview dates: 3rd June 2024
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
The client requests no contact from agencies or media sales.
Sightsavers is seeking a customer-focused Intern with a strong work ethic to join our Corporate Services Department (based in the UK), supporting teams across the organisation both within the UK and in country offices across the world.
Corporate Services Intern
Location: Haywards Heath, West Sussex
Salary: £21,840 per annum (real living wage)
At Sightsavers, we start with sight, but we don’t stop there. We partner with regional, national and international organisations, governments and non-governmental organisations in over 30 countries in Africa and South Asia, working to eliminate avoidable blindness and promote the rights of women, girls and people with disabilities, and help to improve local health services so they are sustainable.
The Corporate Services Internship is a busy role, supporting a variety of specialist teams. If you are looking to kick-start your career, working for Sightsavers as a Corporate Services Intern will offer you fantastic development opportunities and full training.
You will be responsible for providing an efficient service in a range of tasks including UK premises, travel coordination, HR Operations, service delivery management and IT support.
Responsibilities
Please see the job description for full details and note that due to the nature of the role, we will need you to work from our offices in Haywards Heath, West Sussex for the majority of the working week.
The successful candidate must have a flexible and multi-disciplined attitude with a keen desire to develop. You will have strong customer service skills as well as be proficient using Microsoft applications. Essentially you will also be organised and have excellent administrative skills. We are looking for a candidate with the ability to start as soon as possible - ideally in mid-June - and to commit to a full time 12-month fixed term contract. Whilst the role is a hybrid role (working from the office and home) we will need the successful candidate to be on site at our offices in Haywards Heath on Tuesdays, Wednesdays and Thursdays but potentially on Mondays and Fridays too, when required.
Skills and Experience
The successful candidate must have a flexible and multi-disciplined attitude with a keen desire to develop. You will have strong customer service skills as well as be proficient using Microsoft applications. Essentially you will also be organised and have excellent administrative skills. We are looking for a candidate with the ability to start as soon as possible - ideally in mid-June - and to commit to a full time 12-month fixed term contract. Whilst the role is a hybrid role (working from the office and home) we will need the successful candidate to be on site at our offices in Haywards Heath on Tuesdays, Wednesdays and Thursdays but potentially on Mondays and Fridays too, when required.
Benefits
Sightsavers offers some fantastic benefits including generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. Our offices are modern and collaborative and an easy 20-minute train journey from Brighton or 45 minutes from London.
Next Steps
To apply for this exciting opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. Please familiarise yourself with the journey to our offices in Haywards Heath, West Sussex (RH16 3BW)
We anticipate that remote interviews will take place on 3, 6 and 7 June and the evaluation process will include a task to be completed by shortlisted candidates in advance of this. Second interviews, if appropriate will be held at our offices.
The client requests no contact from agencies or media sales.
As an integral member of the Marketing and Admissions team, you will help support ticketing set up, booking enquiries and reporting that help to deliver excellent customer service, event sales and drive admissions to this Arts and Crafts gem in Compton, Surrey.
Working collaboratively with the Head of Marketing and Admissions as well as the public facing teams, you will support creative tactics to drive sales online, help to manage group bookings, and understand customer needs to help develop the functionality of our systems. This role is critical to the continued success of the organisation’s exciting programme of events and exhibitions.
Organisation, teamwork and attention to detail are key to success in this position.
For full details and how to apply please visit our website.
Closing date: Monday 17 June at 5pm
Interviews: Friday 28 June
Watts Gallery Trust is committed to providing equality of opportunity for all staff and welcomes applications from all individuals for advertised jobs that match their skills and interests. We welcome applications from all sections of the community. We particularly encourage applications from Black, Asian and minority ethnic candidates, and from disabled candidates, as these groups are under-represented within the Arts field and at Watts Gallery Trust.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At Bexley Voluntary Service Council (BVSC), you will find a team who are absolutely committed to supporting a strong, sustainable, and influential voluntary and community sector that can make a positive impact on people’s lives in Bexley.
We work hard, we help each other and go out of way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that BVSC is the best it can be. Above all, everything we do is to strengthen our local Voluntary and Community Sector.
We are looking for a dynamic individual to take on the day-to-day running of the Digital Champions project and network. Digital Champions are volunteers who inspire and motivate others to get online, while encouraging and supporting them to develop their digital skills and confidence. As the project continues to evolve, there will be an increased focus on Digital Champions placed in local health care settings across the borough. Digital Champions will operate at local community venues including Community Pharmacies, Phlebotomy clinics, and at community events, with a strong focus on NHS App promotion to Bexley residents. This is an opportunity to be at the centre of an exciting, innovative partnership project, working closely with the statutory and voluntary sector partners in taking the scheme into a new phase of development. If you are an individual passionate about community development and ensuring that digital inclusion remains an important part of the agenda in Bexley, we would love to hear from you.
Key Duties:
- To be the first point of contact for the existing network of Digital Champions in the borough, and support organisations to recruit, onboard and manage new Digital Champions.
- To directly manage a pool of Digital Champions under BVSC and lead on recruitment, onboarding, and training.
- To organise regular online and face-to-face meetings for Digital Champions.
- To develop and implement a communications plan that raises awareness of the Digital Champions Network in Bexley and of the challenges and opportunities digital inclusion presents.
- To explore new opportunities with partners and the sector more broadly in a way that aims to expand the digital champions project and create a more digitally inclusive culture for Bexley residents.
- To organise regular events, training and information sessions for Digital Champions based on needs.
- To collect data and write reports on the project for presentation to partnership committees and health and wellbeing boards.
- To represent Bexley Digital Champions at London-wide and national forums and conferences.
- Attend staff meetings, supervision and training as required.
- Identify, report, and monitor any safeguarding concerns in accordance with the latest local procedures relating to the appropriate service.
- To comply with, and share responsibility for ensuring the implementation of, BVSC policies and procedures and key legislation such as GDPR and Safeguarding.
- Undertake any other duties that may reasonably be assigned from time-to-time including travel throughout the borough to attend events, answer phone enquiries, occasionally on evenings/weekends, meet with volunteers and organisations.
- To support the Volunteer Centre on an adhoc basis with events, phone line queries and other general activities.
These are the normal duties which are required of the position; however, we do require that all staff be flexible and may be required to perform other duties to ensure the efficient running of services.
Please note that the base for this role is Engine House, Bexley, and will involve regular travel throughout the London Borough of Bexley.
Person Specification
Essential:
Experience of working in a person-centred way in charity, health, or care services
Committed to improving lives and communities
Excellent interpersonal skills with experience of working with people from diverse backgrounds.
Experience of working within a framework of confidentiality and with access to sensitive personal data
Excellent IT skills including previous use of Microsoft Office and CRM database systems
Experience of demonstrating impact and user outcomes
A creative problem solver and able to prioritise a varied workload, managing conflicting priorities to meet deadlines
Ability to develop and maintain relationships with professionals and voluntary sector providers across the borough
Enthusiasm, flexibility and a positive ‘can do’ attitude
Must have access to own transport (car, motorbike, bicycle) and able to travel efficiently across the borough
Desirable
Existing knowledge of local voluntary services and resources
Experience of providing volunteer management and support
An understanding of health inequalities at a local, London-wide, and national level
An understanding of Health and Social Care Services
An understanding of volunteering policies and procedures
Organisational values, who have the right experience and skills for the role
This position will be subject to satisfactory references and DBS check.
Please submit your CV, cover letter, screening questions and monitoring form by 9am on Thursday 3rd June. Applications which do not provide all 3 items (CV, cover letter and screening questions) will not be considered.
You will be advised if you are shortlisted and informed of the interview date which will take place on Wednesday June 12th. If you have not heard from us by Friday 7th June, please assume your application was not successful, we are unable to provide feedback on applications which are not shortlisted.
*We encourage you to apply early, as applications will be reviewed as soon as they are received*
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Cherie Blair Foundation for Women is looking for a highly motivated individual with strong customer service and communication skills to join our team as a Programme Officer.
Please note, applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time.
Interviews will be held on a rolling basis. We reserve the right to end this recruitment ahead of the application deadline, so we strongly encourage candidates to apply as soon as possible.
General information:
Job title: Programme Officer
Location: London based, hybrid working
Start date: TBC
Contract: Full time
Hours: Full time (35 hours per week). Core office hours are 10:30am – 3:30pm
About the role
We are seeking a skilled Programme Officer to support the end-to-end delivery of our sector-leading mentoring programme, ensuring participants join smoothly and are supported throughout. You will also support partners and donors to contribute to the delivery and expansion of the programme. The ideal candidate will be a highly motivated individual with strong customer service skills, written and verbal communication skills, and the ability to manage competing priorities.
For full information on this role, please download the job pack.
What the Foundation can offer you
- A fantastic package of 28 days of annual leave (which includes three that must be taken during the festive break).
- An organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and all team members are able to contribute to our strategic planning.
- A positive and collaborative culture – we are proud of our leadership and management style that encourages teamwork, open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive.
- One-on-one regular meetings with your line manager or director to focus on career and professional development while also taking an interest in your personal wellbeing. We have a dedicated staff training budget, and we are dedicated to spending it!
About the Foundation
The Cherie Blair Foundation for Women exists to create a future where women everywhere enjoy equal economic opportunities so they can thrive. Together with partners around the world, we work with women in low and middle income countries so they can start, sustain and grow successful enterprises. We collaborate to create fairer business environments so women are not constrained by gendered barriers and can reach their potential on their terms.
Since 2008, our training and mentoring services have supported more than 250,000 women to build successful micro, small and medium enterprises in over 100 countries. By blending insights from research, strong partnerships and pioneering technology we open doors for women entrepreneurs to skills, confidence, networks, finance and markets. We press for change to stop millions of women being held back from having the choice and opportunity to thrive.
Our gender transformative approach means women can achieve their own economic objectives. They create a better future for themselves, their families, and their communities. They contribute to thriving, fair economies, and global economic justice.
How to apply
To apply, please download the job pack and send us the following:
- Covering letter addressing relevant experience for the role. When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria.
- Current CV (two A4 pages maximum).
All applicants need to have the legal right to work in the UK prior to applying.
Please send your application, or any questions you might have, by 22 May 2024.
The Foundation is an equal opportunity employer and actively encourages candidates of all backgrounds to apply for this position. Please let us know if you have any access requirements that you would like us to be aware of during this process.
Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview.
Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application.
For information purposes, we request that you complete the Equality Diversity and Inclusion (EDI) monitoring form when you submit your application. This is not mandatory but supports the Foundation with its EDI goals and objectives. All information is private, and we abide by stringent GDPR and data processing management systems. The link is available via our vacancies page on our website.
We work with partners to eliminate barriers to entrepreneurship for women, enabling global economic gender justice.
The client requests no contact from agencies or media sales.
Supporter Services & Database Officer
Do you have a genuine interest in building and maintaining relationships? Are you keen to contribute to the delivery of effective supporter journeys and be the first point of contact for any supporter enquiries?
Your responsibilities will include maintaining the fundraising database with both personal and financial data and working across staff teams to maximise the high-quality data management and insight which supports the fundraising team’s plans.
Is this role for you?
Ideally, you will have experience of working in a supporter or customer service environment. Experience of working with a CRM database (preferably Raiser’s Edge) to manage supporter or customer information. You will be friendly, confident and able to build relationships with a wide range of stakeholders.
You will be able to make your mark in supporting key projects which are organisational priorities for the coming year and truly make a difference to and enhance the lives of the people the charity supports.
- Full-time, permanent position
- Salary circa £31,000 per annum
- Role based in the Head Office in Gateshead
Benefits:
- Generous annual leave and pension
- Employee assistance programme
- Effective induction and Training in your new role
- The opportunity to develop and grow into a subject matter expert through a defined career pathway
To find out more, please share your CV with me
The deadline for applications (CV and supporting statement) is Wednesday 29 May 2024, with interviews taking place w/c 3 June 2024.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK's Digital & Technology division is recruiting for a Junior Service Desk Analyst to join our Service Delivery team!
The Service Desk is embarking on an exciting time as we look to create lots of new processes, procedures and working practices. The Service Desk will become the Single Point of Contact for all IT related incidents and requests.
As Junior Service Desk Analyst, you will be part of a small and dedicated team triaging, logging, assigning, and resolving Incidents and Requests for our Charity staff and volunteers in both of our business and retail areas. You will also provide regular in-person support to colleagues based in our London office. Full training will be provided, and this opportunity provides a good platform for someone to commence a career in IT.
With strong attention to detail, you'll be tasked with administrative activities associated with the Service Desk - including reports, account management, moves, adds, deletes and changes. You'll also have accountability for ticket logging and allocation within the ITSM tool, setting an example on ticket quality.
This role offers hybrid working, where you'll spend 4 days a week on-site in our London office and 1 day working from home.
Working hours are 35 hours per week, Monday to Friday. Our core hours are 08:00 until 19:00 with cover required on a rota basis.
Age UK internal grade - 8T
Must haves:
* Strong interpersonal skills with an ability to communicate effectively.
* Competent presentation skills
* Good organisational skills, analytical, time management, problem solving, prioritisation and planning skills.
* Computer literate with Office 365 and other Microsoft products.
* Ability to work as part of a team.
* Calm under pressure.
* Accurate data entry skills.
* Confident, professional engaging manner.
* Ability to work flexibly.
* Desire to learn.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
As this role is focused on face to face customer support and the support of our London office meeting rooms, it means that you will need to be onsite 4 days of the week, 1 day can be worked from home.
The Service Desk Team's core hours are 8am to 7pm, and is managed on a rota based system.
Hybrid and remote working require that the candidate meet these additional requirements:
Internet bandwidth: 40Mbps minimum. Internet connectivity: Wired / ADSL / Fibre. Stable and safe working environment.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
PLEASE DO NOT UPLOAD A CV OR A COVER LETTER AS THESE ARE NOT ACCEPTED. Please upload the application form via Breathe HR. Your application will be rejected without a completed application form (Please check vacancy documents)
If you have any problems with attaching the form, please send it to talent @ bookmarkreading . org
At Bookmark Reading Charity, we exist to change children’s life stories through the joy of reading. Volunteers are vital to our ongoing success at Bookmark and our team are focused on providing them with a positive and rewarding volunteer experience. As a Volunteer Coordinator, you will play a key role in the communications with, support for and retention of volunteers. You will also help develop the volunteer experience across the organisation, ensuring continuity and quality in our volunteer involvement practices.
Primary Responsibilities
- Work with the Volunteer Services Manager to deliver the Volunteer Strategy and Bookmark’s vision
- Deliver mechanisms to maintain or improve volunteer activeness , satisfaction and retention
- Act as primary contact for volunteers, supporting with enquiries and concerns
- Deliver ongoing volunteer stewardship and recognition functions
- Coordinate and facilitate the delivery of events and drop-in sessions for prospective, onboarding and onboarded volunteers
- Deliver continuous development and coordination of other support services, including but not limited to our volunteer messaging platform, engagement resources and the Volunteer Helpline
- Facilitate peer-to-peer engagement opportunities for volunteers
- Conduct, report and advise on volunteer feedback and insights
- Support with delivery of Volunteer Advisory Board
- Support with creation and delivery of volunteer marketing and publicity opportunities
- Deliver prospective and current volunteer communications
- Deliver ongoing volunteer problem-solving and complaints functions
- Provide volunteer references upon request
- Operate recurring volunteer data and reporting functions
- Operate bespoke volunteer programming, including single session delivery
- Liaise with Schools Team to communicate and action feedback and requests
- Manage volunteer vetting and training update procedures
- Deliver ad hoc volunteer engagement functions
- Input and maintain accurate and up-to-date information on our systems, including Salesforce CRM and SharePoint
- Assist Application Support Team to deliver volunteer interviews and processing during periods of high volunteer application volume
- Any other reasonable duties, as required
Person specification
Essential
- Experience of supporting volunteers
- Understanding of the external volunteering environment and relevant implications for volunteering and service delivery
- Excellent organisation and project planning skills
- Excellent communication skills, both verbal and written
- Experience with safeguarding procedures
- Enthusiastic, professional and positive approach with a strong customer service ethos
- Structured problem-solving approach with excellent attention to detail
- Ability to work independently and contribute as part of a team
- Ability to be persuasive, motivating and empathetic when liaising with volunteers and staff
- Proficient in Microsoft Office suite (particularly Outlook, Excel and Word)
- Passionate about our vision and mission
Desirable
- Salesforce and / or SharePoint experience
- Data-driven approach
- Customer service or client support experience
- Experience involving volunteers in youth or academic settings
- Understanding of the legislative and regulatory requirements relevant to volunteers
- Familiarity with the Investing in Volunteers (IIV) quality standard
- Experience as a volunteer
The client requests no contact from agencies or media sales.
Summary
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
- Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service.
- Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service.
- Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly .
- Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team.
- Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties.
- Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information.
- Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance.
- Managing retention and disposal of information and files in line with GDPR and departmental policy.
- Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary.
- Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team.
- Create new and amend existing third-party details and ensure the accuracy of recorded information
- Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax.
- Provide supporting information to clarify property status and request amended accounts to reflect this.
- Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties.
- Challenge where necessary, to ensure value for money and quality of service from suppliers.
- Manage meter move requests and arrange prompt payment whilst liaising with all involved parties.
- Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements.
- Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data.
- Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise.
- Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges.
- Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution.
- Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks.
- Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports.
- Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly.
- To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams.
- Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance.
- Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed.
- Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required.
- Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
- Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
- To organise your work to meet key objectives, on time and to agreed standards.
- Seeking continuous improvement in the way we deliver services.
- Responsible along with team members for ensuring continuation of service in the absence of other staff.
- Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks.
- Excellent attention to detail and methodical approach to checking information and detail.
- Proven experience of operating in a customer facing multi-channel / service environment.
- Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team.
- To work collaboratively with and through others. Supporting the wider team with clear communication and direction.
- Experience of having worked in a fast paced, customer focused environment.
- Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL
- Excellent levels of literacy and numeracy
- High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
- Strong time management skills
- A positive attitude and ability to adapt to changes, enabling business growth and change
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
- Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
- Ability to build strong relationships
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
- Strong oral and written communication skills to work effectively with colleagues, customers, business partners and stakeholders
- Strong analytical skills with the ability to collect, organize and analyse, significant amounts of data with attention to detail and accuracy
- Creative and innovative thinking with the ability to develop new systems, procedures and solutions
- Experience of accounting processes including management of purchase orders and other related tasks
- Knowledge of SAP financial systems and Aareon QL Housing Management System would be beneficial.
- Previous experience of working in a housing or charity setting.
- A salary of £33,382 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
Service Manager
Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?
We have an exciting opportunity for a Specialist Service Manager (known internally as Project Leader) to lead the Anti-Social Behaviour Service team in Devon and Cornwall, working 37.5 hours a week.
Position: 5547 Specialist Service Manager (Project Leader)
Location: Homebased (Devon/Cornwall)
Hours: Full-time, 37.5 hours. Monday- Friday
Contract: Fixed Term until the 31st May 2025
Salary: £29,930 per annum (FTE £29,580 per annum plus £350 per annum Homeworking Allowance)
Closing Date: 24th May 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.
The Role
As a Project Lead for the ASB team you will be:
- Managing a small team of ASB caseworkers including performance management, monitoring and support
- Responsible for allocating cases within the team and analysing statistics and data in order to monitor daily caseloads against resources and look for trends/ pattern of behaviour
- Working with the Operations Manager to ensure delivery of the business plan and associated outcomes
- Responsible for capturing data and information to ensure the work of the team is outcome based and evidenced
- The subject matter expert for ASB within the service
- With key partners, developing mechanisms for identifying and referring those affected by ongoing and persistent ASB incidents and crimes, including those not engaged in criminal or civil law processes
- Completing DSO training to prioritise the safety of service users and ensure compliance with safeguarding policy
- Leading on delivery of training to local agencies, organisations and bodies to represent the service and increase knowledge and understanding of issues related to the ASB
- Contributing to and attending monitoring meetings with funders/commissioners and providing reporting when required
- Playing a lead role in developing VS’s ASB work at both local and national levels
- When the service requires, holding a small caseload providing high quality support to service users in line with VS policies and operating procedures.
The role is home-based within Devon and Cornwall and therefore is open to applicants who both live in this area and have access to an appropriately confidential space in which to work. Regular travel within working hours will be expected across Devon and Cornwall to fulfil the role and travel expenses are paid. Core service hours are between 9am – 5pm, with the expectation to flex to need where required, managed within flexible working arrangements.
About You
You will need:
- As this role involves regular travel across Devon and Cornwall and due to the location, a driving license and access to a vehicle is considered an essential requirement
- Experience of managing a team
- An understanding of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements
- Experience of effective delivery of services in the voluntary or statutory sector including complex case management and maintaining case management records
- The ability to build effective working relationships across internal and external stakeholders and work directly with in statutory, voluntary or multi agency settings
- High personal resilience to manage demands of working with ASB
- Competent IT and administrative skills including the use of Microsoft Office packages
- The ability to engage with vulnerable service users.
In Return…
Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Sick pay allowances, maternity and paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression.
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities
You may have experience in areas such as Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service.
Please note this role is being advertised by NFP People on behalf of our client.
Service Manager - Spelthorne
This is an exciting career opportunity for someone who is keen to offer inspiring leadership to a dedicated team who are enthusiastic and committed to supporting individuals with complex needs to achieve positive outcomes.
Salary – £31,750 per annum Plus on-call payments and benefits
Location – Spelthorne Full-time – 39 hrs per week
It is essential that they have a fully valid driving licence and use of their own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check.
About the Role
They will be responsible for the day-to-day management of the Spelthorne Team and will need to demonstrate the commitment, knowledge, and flexibility needed to support single homeless People with complex needs, to achieve positive outcomes. Experience in working with other agencies and the ability to supervise staff is a prerequisite. As important as experience and ability, is a sense of energy and confidence to take on a new role and make it work.
Tick most of the boxes but not all? The best candidate rarely does. So, if they are excited by the role and can do most of what they are looking for, go ahead and apply; they could be exactly who is needed.
About the Organization
They believe that everyone should be able to live independent and fulfilling lives. They provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton.
Why work there
This is a place where all colleagues are valued. They want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. They focus on outcomes and are open to different ways of working including flexible hours where possible.
Their benefits are great too and include:
• 28 days annual leave per annum, plus bank holidays (pro rata for part-time) • An additional 1 day (pro rata) per annum wellbeing day • A defined contribution pension scheme • Training and development opportunities • Interest-free staff loans • Flexible working options • The opportunity to buy or sell up to five days of annual leave per holiday year • Life assurance cover
Other things they need to know
Our client celebrates diversity and know that it is critical for their success. They work hard to make sure they’re inclusive, so they want to hear from anyone who is great at what they do and who shares their values.
If they need any adjustments during the application or selection process so they can do their best, just let them know. They will be happy to help.
They review CVs as they receive them and interview as soon as they have applications that look like a good match, so apply as soon as they can to avoid missing out.
They may have experience in the following: Customer Success Manager, Client Relations Supervisor, Support Operations Lead, Client Services Coordinator, Customer Experience Director, Client Support Manager, Account Services Supervisor, Customer Relations Specialist, Client Success Director.
REF-213615
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people.
Are you a customer-focused, driven and resilient Administrator? Are you ready to embark on a rewarding journey with a dynamic team? If so, join us to support in our Recruitment team to deliver a 5-star internal recruitment service.
Location:Based at Here East, London, E15 2GW at least of 2 days a week, with working from home and at site locations as required, flexibility to travel is a must.
12 months fixed term, full time 35 hours a week
The role
We're looking for an experienced administrator to join our People team. You will provide administrative support to our Recruitment team and deliver great customer service. We need someone who is flexible and happy to support the wider People team as required.
You will:
- Manage and respond to emails to the recruitment inbox.
- Sort and distribute the People Teams post at Here East.
- Support hiring managers, applicants, and candidates with recruitment processes.
- Support recruitment administration to the team and line managers, ensuring smooth communication.
- Manage the weekly recruitment panel process, maintain databases and provide regular reporting.
- Assist with DBS applications, Visa, and DBS renewals.
- Support monthly recruitment reporting and statistics.
- Schedule interviews and update roles in our system.
- Be a team player
For more information about the role’s responsibilities, and the skills and experience required please use the Apply link to go to the full job description.
About you
Previous administrative experience is essential, but we're willing to train the right candidate.
You will have:
- Previous administrative work experience (in HR or recruitment preferred).
- Ability to provide excellent customer service.
- Strong written communication skills.
- Experience using Microsoft Office packages (outlook, excel, word).
- Good organisational and interpersonal skills.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect, and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.
Project Officer – Supported Housing
£6,514.56 per annum (£25,334.40 FTE / £13.92 per hour)
Chester – Office Based
Permanent
Part Time – 9 hours per week (worked on a rota basis)
Closing Date: 9.00am on Thursday 30 May 2024
Interviews will take place on Thursday 6 June 2024
Are you passionate about supporting Tenants to live independently in the community?
Do you have experience working in a mental health setting, or studying or wishing to further your career in Social Care?
Do you have the drive to make a difference by living our client’s values every day to deliver an excellent customer experience?
You'll add significant value contributing to a comprehensive supported housing management service working with their customers to maximise their quality of life. You'll work with their residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.
They’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving their communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
You’ll be able to…..
Deliver an excellent customer focused service on site, that is challenging and very varied.
Supporting Tenants to achieve independence within a supported housing scheme by working closely with outside agencies. To ensure that Tenant’s mental and physical health needs are being supported, keeping Tenants safe in their own environment.
Complete statutory building safety checks and support the Team with accurate reporting of repairs.
To work in a small team but with the capability of communicating well with internal departments, and outside agencies to deliver excellent holistic support for Tenants.
So, take a look at their job profile - if you think you’ve got most of what they are looking for, but not everything, they’d still love to hear from you.
About their team …
Their team is great! They’re led by their Executive Director of Customer Experience.
They work hard, support each other, and also like to have fun!
You’ll be part of their new Customer Experience Directorate – where you'll work as part of their Neighbourhood Teams who are led by their Assistant Director of Neighbourhoods and you’ll be reporting to their Supported Housing Manager - it’s an exciting team to be part of, as they deliver their new corporate plan ambitions.
Membership Services Manager (Sales)
Advancement
Full-time
Permanent
£33,368 per annum
Application deadline: 12pm (midday) on Monday 27 May 2024
About the role:
The British Museum is seeking a new Membership Services Manager (Sales) to deliver a first-class service for Members onsite, maximise income from Membership sales and manage the Members' Room. The role will work to ensure that Members' generous support is reciprocated with an experience of enduring value, while also utilising every opportunity to generate the best returns for the Museum.
Key areas:
Manage and directly oversee the work of the Membership front of house team, liaising with stakeholders and other departments to deliver onsite Membership benefits and support, facilitating the best access for Members, resolving and escalating any feedback that arises, providing high standards of customer care.
Take primary responsibility for the generation of revenue from Membership sales, developing a sales strategy to ensure targets are met and exceeded, reporting and monitoring on weekly and monthly sales, working across the Museum to ensure the best availability and visibility of Membership sales channels.
Take primary responsibility for the operation of the Members' Room, managing the relationship with the Members' Room caterer, overseeing the budget and expenditure each year, delivering a first-class service which maximises revenue and Member satisfaction.
About you:
- Experience in a busy front of house environment in the public or private sector.
- Strong sales experience and commercial awareness.
- Excellent face-to-face customer service skills.
- First-class attention to detail and accuracy in all administrative processes.
- Conscientious and proactive mindset, with a willingness to never let a problem go unresolved or an opportunity for incredible service unrealised.
- Talented at building relationships across multiple departments, analysing and presenting complex information, and managing and leading colleagues.
- Experience of managing projects and liaising with external suppliers.
About the British Museum:
Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
- Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
- Interest-free travel, bicycle and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
Additional details:
For more information about this role, please see the job description.
If you have any additional needs that we should be aware of in order to support you with your application, please provide details
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
New Horizon Youth Centre runs a busy day centre from Monday to Friday, providing basic needs to young people experiencing homelessness and a one-stop-shop for housing advice, youth work activities, counselling, jobs, education and training support. The Services Manager (Day Centre) is a brand new role for the organisation. They will work as part of the existing Youth Work Team to provide vital additional capacity and expertise to respond to the significantly increased demand we have been experiencing. This role is primarily focused on delivering our frontline day centre service each week. You will spend around 2-3 days per week frontline as our Duty Manager ensuring the smooth running of the day centre. You’ll also be responsible for coordinating our weekly rota, line managing the team, overseeing our Locums, Students and Volunteers programme, supporting with donations and day centre stock, and delivering staff training . You should be passionate about supporting young people who are unsafe or facing homelessness, be able to motivate a multi-disciplinary team of staff and have the energy to problem solve in a fast-paced environment on a daily basis.
Salary: £37,024 - £41,600
Closing Date: 10am, 3rd June 2024
The client requests no contact from agencies or media sales.