Customer service jobs in tower hamlets, london

About the Role

We are looking for an HR Administrator to join our growing team.

You will provide effective and efficient administrative support to the HR Manager. You will ensure a high-quality service is provided to all aspects of the organisation’s HR.

This is a fantastic opportunity to grow your HR experience!

Headway East London is an expanding organisation leading in support services for people living with brain injury: you’ll be joining a mission-driven team where your work will make a real difference every day.

Principal Duties and Responsibilities

Recruitment

• Support with recruitment and selection as required. This includes placing adverts, scheduling interviews, requesting references, coordinating induction plans etc.
• Coordinate all documentations for recruits. This includes preparing offer letters and employment contracts, new starter documents.

Volunteer coordination

• Liaise with the Volunteer Lead to process volunteer applications.
• Liaise with the Volunteer Lead to process work experience applications.

These includes Microsoft forms, reference checks and entering data on Chairty Log.

Diversity and Inclusion

• Conduct diversity monitoring for all recruitment applications.

Compliance and Training

• Process and monitor DBS for staff and volunteers.
• Upload new starters on our learning managing system for mandatory training.
• Coordinate and provide administrative support in the delivery of internal and external staff training including, recording attendance, booking external speakers / trainers.

​HR Administration

• Process starters, leavers and changes on HR Information System (Staffology).
• Monitor the HR and recruitment mailbox, responding to queries and signposting emails to HR Manager.
• Respond to reference requests.
• In the absence of HR Manager: Conduct HR induction for newly recruited staff. Provide up to date payroll information to the Finance team and submit monthly pensions payment.
• Assist the HR Manager in developing and maintaining a comprehensive set of HR policies and ensure that all staff know how to access these

Key Relationships - Internal and External
Internal: All staff

External: External providers e.g. payroll, training, DBS

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

About UKCF 

At UK Community Foundations (UKCF), we put inclusivity at the forefront of all we do, we put relationships first and we are ambitious for our members and the communities they serve. 

Everyone should have the opportunity to have a fulfilling life and to feel they belong. This can’t be mandated by government, or done to people, only with them. Change needs to be driven by people who understand the local situation and our support makes this possible. 

UKCF is a national network of community foundations based all over the UK. Community foundations connect philanthropic people with local causes that matter to them. They are charitable organisations focused on supporting a defined geographical area by leveraging funds to support community needs and local organisations making a difference. As well as supporting our members, at UKCF we explore social challenges, we provide national funding and we work with those who have the solutions to improve lives. 

Benefits of working at UKCF include 30 days holiday plus 8 bank holidays, up to two days paid leave for volunteer days, season ticket loans available, enhanced pension and a flexible working plan. As a disability confident employer, we encourage applications irrespective of your age, disability, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex or sexual orientation. 

About the role 

Come and join our small but brilliant Membership and Learning team. We have an ambitious strategy to strengthen the network through growing a culture of continuous learning, improving member insight and developing targeted learning. 

We’re looking for a proactive and detail-oriented individual to support our team with a range of administrative and project-based tasks. The Membership & Learning team is dedicated to developing, co-creating, and delivering engaging, inclusive learning experiences that foster creativity, curiosity, and critical thinking in philanthropy and grant-making. In this dynamic role, you'll be involved in organising conferences and meetings, hosting webinars, managing key projects, and building strong relationships across the network. Your work will be a blend of project coordination, event management, and administration, ensuring our learning initiatives run smoothly and effectively.  

Our members vary from very small teams with two or three staff to well established very well- resourced foundations. The Membership and Learning team are the contact point for all community foundations. You will be supporting the team to: answer members’ enquiries, champion best practice and raise standards. 

Working closely with other teams including Communications, Business Development and Programmes, the Membership and Learning team has an oversight of all UKCF activity relating to our members. 

The ability to listen, problem solve and engage others is critical. You'll bring strong organisational skills, a keen eye for detail, and the ability to manage a diverse and dynamic workload, supporting a range of projects across both the membership network and the UKCF team. 

See the full job description for more detail.

A little about us

This is an exciting opportunity to join the Finance Team of a dynamic and growing children’s charity as Finance Assistant. 

Our mission is to bring hope and positive change to children and families.  To achieve this we deliver a range of services.  The Catholic Children’s Society (CCS) is one of the largest providers of mental health services to schools in London.  Currently we have over 50 counsellors/therapists working on-site in approximately 70 schools (both Catholic non-Catholic).  We also provide high quality early years education and family support, including offering emergency assistance for families in crisis. 

Our values

We work with children and families of all faiths and none; our sole aim is to help those in greatest need so they can overcome the challenges they face, achieve their potential and have better chances in life.  Our work is underpinned by our core values of integrity, compassion, inclusion and partnership.

What we are looking for

The post will suit someone who is highly numerate, organised and keen to develop and learn new skills (lots of training and development opportunities will be available).  Excellent attention to detail will be essential. This is a rare opportunity to make a real difference, working within a small team to support our finance function and – ultimately – ensure our organisation can achieve its goals and help many more children and families in need. 

What you get in return

The successful candidate will receive an excellent package including:

• Generous annual leave allowance of 27 days p.a. (plus bank holidays).
• Up to 11% employer pension contribution.
• Hybrid working options (once established in the role).
• Access to a staff Health Plan and Employee Assistance Programme 
• The opportunity to wake up each morning and feel you are making a positive difference!

Salary

£30,000 - £32,000
Hours: 35 hours per week

Location

This role will be based at our lovely and leafy Head Office in North Kensington (W10). 

Application process

Please go to 'quick apply'. Please ensure you include a cover letter with your CV. The letter should be no more than two pages and set out why you feel you have the skills and experience to excel in this role (referencing the job description). Please also explain what motivated you to apply. 

The role is a job share and based at our beautiful Grade 2 listed building in Southwark. It is based on 16 hours per week working Thursdays and Fridays, with the potential to extend beyond the initial period of maternity cover.  Remote working is not appropriate for this role.

Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy. 

This is an extremely interesting and varied job. In one week you could be doing any number of things from ensuring our teachers can access the right equipment for their training, to planning a book launch with our librarian, welcoming our trustees to a meeting, scoping and overseeing maintenance works around our building, or looking after a famous children’s author. 

We have a friendly, talented and committed team working both from the building and remotely. We are looking for a special person to ensure everything runs smoothly and efficiently

Reporting to our Chief Executive Officer (CEO), our Centre Manager will: 

• Ensure efficient processes and quality facilities are in place to support the daily operations of our staff, our visitors and other organisations that share our building 

• Maintain the building to ensure that the Centre can function as a public space that looks great, and is secure and safe 

• Be a welcoming and generous host for visitors to our Charity and for event hires at the Centre 

• Support the CEO in maintaining HR systems and processes that adhere to best practice 

• Ensure our staff have the tools available to do their best work by overseeing the outsourced IT support company and maintaining our IT systems and assets.

The person we are looking for will have: 

• amazing organisational skills and the ability to work and manage others under pressure 

• excellent attention to detail and a commitment to evolving systems and processes that make everything more efficient 

• excellent customer service skills and experience 

• the ability to liaise and communicate effectively with a wide range of people within and outside of the organisation 

• a good knowledge of building management and the ability to maintain clear and comprehensive records 

• a willingness to engage, negotiate and hold suppliers accountable for quality service provision 

• confidence working with (and supporting staff to work with) Microsoft Office and online platforms such as Zoom and Microsoft Teams. 

Usual hours are within 9.30am to 6pm but the post requires occasional out-of-office hours and flexible working in order to fulfil event commitments. The Centre Manager is the first point of contact for any building issues that occur out of hours, supported by our security and external keyholder companies. 

If you are interested in being part of our team and taking on this key role, we’d love to hear from you. We are scheduling interviews as applications are received. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role.

Closing date 2nd May 2025 

Job Title: Clubhouse Social Café Manager

Department: Core

Reports to:Head of Business Services

Responsible for: Clubhouse Café staff & Trainees

Salary: 38,000- 42,000 (Dependent on Experience) plus potential for performance-related pay (dependent on café revenue targets)

Closing Date:  11th May 2025

Brentford FC Community Sports Trust

With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.

Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 150 members of staff. 

The Role 

The Clubhouse Social Café Manager will lead on the implementation of the of café (Due to open in October 2024) and will manage the Food and Beverage Operations in line with food, and health and safety regulations. You will be involved in the initial set-up of the facility. 

You  will be responsible for managing the day to day running of the café, providing a diverse of community and health wellbeing projects in collaboration with Trust Senior Manager - Health and Wellbeing. They will also manage and mentor staff and trainees to deliver an effective and inclusive service to customers.

About You 

We are looking for a passionate, inspiring catering/hospitality specialist to lead on training, mentoring and the hospitality operation of our new Clubhouse Café at Gunnersbury Park. The café is part of the new Community Sports hub at the site and will also double as a social and community space linking into community projects for all ages. Projects will include mental and physical health with the space acting as a central meeting/training hub. In this capacity you will work closely with the Trust's Health and Wellbeing Senior Manager. 

We are partnering with the homeless charity Change Please to create a West London training hub. The successful candidate will be responsible for managing and training the café team. Our founder partners in the project are The University of West London (UWL) and the Premier League and Professional Footballers Association Fund. We are linking with the University to offer a range of immersive opportunities for their catering and business students and our Café Manager will link with them on a number of working projects.

The other aspect is the promotion and training in the importance of food, health and performance and the Manager will work with our Trust team to create innovative content and inspiring outreach programmes. Whilst we expect the Manager to have an active interest in food and nutrition, we plan to put some catering support and training in place to support the position.

We are looking for a highly motivated individual who has appropriate experience to lead the food and beverage side of the operation. They will be involved in the initial set-up of the facility (Due to open in Summer 2025) and the establishment of appropriate operation and health and safety procedures.

We have developed a sustainable business plan, however you will have the opportunity of contributing to the ongoing development plan. We have the benefit of understanding who our customers are, when they are, and even when they will arrive! This will need to be balanced with the social and community programme, and whilst it will be a challenge, it will also make for an enriched role in dealing with a range of people and organisations.

The Trust is a progressive, driven organisation with many facets. The Clubhouse will become one of our key hubs, also working with our stadium hub. This is a unique opportunity to combine sport and physical activity with nutrition and social projects. If you are up for the challenge of becoming part of our growing team, we would like to hear from you.

Key Responsibilities

• Lead on the implementation of the café, including the setup, adherence to food and health safety and regulations, and staffing.
• Development and procurement of suppliers for café to ensure efficient service delivery.
• Contribute to and delivery of project-based business plans as directed by the CEO and Head of Social, Education and Health Hub.
• To  organise and manage the preparation and presentation of food whilst ensuring agreed standards are maintained at all times, and that any special dietary needs are catered for.
• Adherence to HACCP and all other food safety regulations and COSHH regulations., ensuring the statutory requirements are met and all necessary records are maintained.
• Deal with customer feedback in a courteous, efficient and timely manner, monitoring and evaluating this feedback, making appropriate recommendations and taking action for service improvements.
• Working safely with kitchen equipment and ensuring that all other health and safety procedures are followed.
• To maintain a clean, healthy and safe working environment in accordance with guidelines.
• To mentor staff, trainees and work experience students in the effective operation of the facility.
• Deliver appropriate training to Clubhouse Café Staff, to foster a culture of excellent customer service.
• Stay informed about safeguarding policies, procedures, and best practices.

Essential Criteria

• Level 1,2 and 3 Food Safety Awards
• Level 2 Health and Safety in the Workplace Award
• Awareness of Control of Substances Hazardous to Health Regulations (COSHH) and chemical safety
• Experience of kitchen equipment
• Experience as a manager of operations and staff in a food and beverage business.
• Experience as a manager responsible for compliance, particularly health & safety and licensing, as well as finances in a food and beverage business.
• Experience in project management and meeting deadlines.
• Experience of supervising and training small groups of staff
• A working knowledge of budgets and gross profit margins
• Good team player

Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.

Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.

 Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. 

 If you would like to find out more,  please click the apply button. You will be directed to our website to complete your application for this position.

Partnership Experience Manager (Maternity Cover)

Salary: £38,814 - £44,581 pro-rata (depending on experience and FTE)

Contract: 12 months fixed-term contract (Maternity Cover- might be potentially extended)

Start Date: Date to be agreed (potentially August)

Location: This is currently a blended-working role with two in-office days (Tuesday-Thursday) during term time and the flexibility to work from home during school holidays. Occasional travel to schools and events will be required. 

We will consider reduced office days for a successful candidate based in one of our target regions across the North and Midlands. If this might be relevant for you we are happy to explore in a conversation with you before or during the recruitment process. 

We are currently based at Resource for London near Holloway Road station, however, our office will be moving to another location in London in the coming months. 

Working Pattern: 37.5 hours per week. Our core hours are 09:30 - 16:00 from Monday to Friday. This role can be either full-time or part-time (0.8 FTE minimum) and we are open to flexible working requests. 

Benefits of working for Challenge Partners

• Work-life balance

• Annual leave

• Employer pension contributions

• Health and wellbeing support

• Training and development

• Family-friendly policies

• Connection and celebration

About the role

You will play a key role in driving the continuous improvement and growth of our national partnership through deepening the quality and impact of our local collaboration hubs. You will also oversee the day-to-day running of hubs of our schools and trusts, which includes holding responsibility for the operations of the Partnerships Team and working closely with the Partnership Lead to ensure that all hubs, schools and trusts have an excellent experience with Challenge Partners. 

You will also oversee the implementation of the organisation’s Account Management strategy, working closely with members of the Leadership Team  to implement our strategy for effective partnership experience (our term for account management and customer service) for our partner schools and trusts. This includes holding some key strategic relationships, representing the organisation at external meetings and overseeing partner experience operations.

Key Responsibilities

The Partnership Experience Manager will have the following key areas of responsibility and will be expected to undertake other responsibilities commensurate with the role as requested:

Strategic Leadership and Management  - Hub Quality and Impact

• Develop and lead our strategy to improve the quality and impact of Challenge Partners’ Hubs, continuing to develop high performing hubs and supporting rapid improvement in new and emerging hubs

• Deliver, grow and evaluate the impact of our hub-led programmes: Middle Leaders’ Quality Assurance Review and Leadership Residency Programme

• Oversee the continuous improvement of national Knowledge Exchange and Areas of Excellence

• Lead a Hub Quality and Impact team, including all central team hub owners and executive hub links, through providing clarity on the Hub Quality and Impact strategy and operations.

Strategic Leadership and Management - Partnership Experience and Communications

• Develop and lead the implementation of our Account Management strategy ensuring that accounts are given the attention needed to ensure a smooth experience and high satisfaction rates

• Oversee Customer Care processes across the organisation, guaranteeing that any issues are resolved in a professional and timely manner 

• Oversee whole partnership communications, including half termly partnership newsletters

• Develop and maintain effective stakeholder relationships (Senior Partners, Hub Managers, trust CEOs) with your allocated key accounts to ensure that regular dialogue with them informs the strategy and continuous improvement in our support of hub quality and partner experience

• Act as an ambassador for Challenge Partners, representing the organisation externally where required

• Lead an Account Management approach through providing clarity on the account management strategy and operations.

Oversight of partner experience and hub management operations 

• Line management of the Partnership Lead and one or two Partnership Co-ordinators

• Team leadership of the Hub Quality and Impact and Account Management teams, delegating tasks appropriately 

• Work closely with the Partnership Lead to ensure the smooth day-to-day running of all hubs 

• Act as a point of escalation for any issues across hubs

• Identify hubs at risk, and lead on creating sustainable solutions with team members

• Work closely with the Finance Team to facilitate our invoicing processes for each academic year 

• Oversee hub funding processes across all hubs, proactively considering any changes needed in line with Hub Quality work

• Oversee Pricing Governance processes

Leadership Responsibilities for all Managers

• Foster a collaborative, high-performance team culture.

• Provide coaching and mentorship to develop team members’ potential.

• Drive innovation and professional development, aligning with Challenge Partners’ vision and growth strategy.

• Collaborate with Managers across teams to align efforts, ensuring a seamless experience for our school and trust partners.

• Contribute to organisational strategy, future planning, and priorities as part of the middle leadership team.

General Responsibilities

• Champion Challenge Partners’ vision, values, and commitment to diversity, equity, and inclusion.

• Take ownership of personal development and actively contribute to team learning.

• Work flexibly, undertaking additional duties as required.

• Maintain high standards of health, safety, and welfare for yourself and others.

• Attend events and external meetings, which may require travel and occasional overnight stays.

Person Specification

• Strong commitment to Challenge Partners vision and mission.

• Proven track record in strategic leadership and managing key external relationships.

• Knowledge and experience of the education sector.

• Excellent interpersonal skills used to build positive relationships with diverse stakeholders.

• Strong written and verbal communication skills.

• Experience in leading teams and developing others (formal line management experience is not required if transferable people management skills can be demonstrated).

• Proactive in improving processes, identifying risks and solving problems.

• Exceptional organisational skills, with the ability to prioritise and adapt to changing needs

How to apply

Please submit your application on Applied by 10am on Monday 19th May 2025. You will be asked to upload your CV and answer five competency and scenario-based application questions.

• First round of interviews (remote)- wlc 26th May 2025 (Specific dates TBC)

• Second round of interviews (face-to-face)- wlc 2nd June 2025 (Specific dates TBC)

A note on AI 

At Challenge Partners, we are committed to a fair and inclusive recruitment process. We don’t use Artificial Intelligence (AI) for recruitment - applications are reviewed by members of the team and we use blind shortlisting to mitigate potential bias and ensure all candidates are considered on merit.

Whilst we recognise that AI can be a useful tool for tasks like proofreading, we encourage you to share genuine examples from your own experience so we can better understand your unique skills and perspective. Authenticity is important to us and we want to hear your voice throughout the application process.

DEI Statement

Challenge Partners is committed to further enhancing diversity, equity and inclusion within our team and we welcome applications from all suitably qualified persons regardless of their race, gender, sex, disability, religion/belief, sexual orientation or age. 

Safeguarding Statement

Challenge Partners is committed to safeguarding and promoting the welfare of children, beneficiaries and staff. We expect all employees, consultants and volunteers to share this commitment. All offers of employment or contracts with us are subject to a satisfactory DBS check and references. 

No agencies please.

At The King’s Trust, we’re on a mission to help young people thrive—and technology plays a vital role in making that happen. We’re looking for a IT Service Owner- (Fundraising) to lead the way in ensuring our fundraising systems and technology are optimised, effective, and aligned with our long-term strategy.

In this role, you’ll own the end-to-end delivery of fundraising technology solutions, collaborating with stakeholders to shape and implement a service that supports our fundraising teams, enhances supporter engagement, and drives revenue growth.

What You’ll Do:

 Lead the strategy, development, and optimisation of fundraising technology

• Work with stakeholders to ensure our systems support fundraising excellence
• Ensure our fundraising tech is scalable, secure, and future-proof
• Identify and mitigate risks while ensuring best-in-class data governance
• Keep on top of emerging fundraising technologies and digital trends
• Align fundraising technology with Finance, Delivery and People systems and overall Enterprise Architecture 

What You’ll Bring:

�� Strong leadership and stakeholder management skills
�� Technical knowledge of fundraising systems and CRM platforms
�� Ability to translate complex tech into simple, effective solutions
�� Experience delivering successful technology projects in fundraising or NFPs
�� A passion for leveraging technology to maximise fundraising impact

 This is a fantastic opportunity to shape the future of fundraising technology at The King’s Trust, making a tangible difference in young people’s lives

Culham St Gabriel’s Trust is an endowed charitable foundation whose vision is for a broad-based, critically reflective religion and worldviews education contributing to a well-informed, respectful and open society. The Trust is committed to providing teachers of religion and worldviews and other professionals with the connections, challenges and professional development they need. 

As our Digital Operations Manager you will be an experienced professional who is passionate about digital strategy and transformation. You will have knowledge of the charity, education or religion and worldviews sector. You will be a collaborative team player who thrives in an often-changing context, having an innovative and adaptable approach to your work.

You will join a small, friendly staff team. Our values lie at the heart of everything we do and are summed up in the principles of empowering others and collaborating purposefully. We are a remote working organisation, meeting regularly online for team meetings, and in-person at least once a month. Occasional travel to other in-person meetings on Trust business may be required as part of this role. 

It is necessary that you have a right to work in the UK.

We encourage you to have a short informal conversation about this role before you decide whether to apply. 

Reports to: Chief Executive

Key Benefits: 10% employer pension contribution, salary sacrifice scheme offered, optional private health insurance, employer supported volunteering scheme.

Holiday Entitlement: 25 days per annum, bank holidays and four discretionary days pro rata 

We are seeking a proactive and experienced Café Supervisor to oversee the daily operations of The Shack Café, a busy student-facing outlet at KCLSU. This role is ideal for someone with a passion for hospitality and team leadership, committed to delivering excellent service and creating a vibrant, welcoming space for students, staff and visitors.

The postholder will lead a team of student shift leaders and staff, ensuring smooth daily operations, high standards of cleanliness, and exceptional customer service. You'll take a hands-on approach, often setting an example on the floor while supervising your team effectively. Key duties include managing financial processes such as accurate till operation, invoice processing, and stock control. You will strive to minimise wastage and losses through regular audits and clear procedures, maintaining accurate records of all transactions and stock movements.

You will also lead on staffing—recruiting, training, and supervising your team of around 12 student staff members. Responsibilities include creating rotas, processing payroll, and managing performance through regular feedback and support, while fostering a positive and productive team culture.

The Café Supervisor will work closely with the Commercial Manager – Strand to develop exciting product offerings and promotions. With support from the marketing team, you'll ensure effective merchandising and campaigns that increase sales and engage the student community. Strong relationships with students, colleagues, and suppliers are vital.

You will also manage catering bookings and ensure services meet high standards, from enquiry to delivery. Compliance with food hygiene, health and safety, and equipment maintenance is essential. Issues must be reported promptly, maintain a safe environment, and ensure all staff follow uniform and cleaning protocols.

The list above is not exhaustive. We recommend you to read through the Job Pack to understand the scope of what the role entails.

Application Process

To apply, please download and complete an application form and an equal opportunities monitoring form below and email your completed application directly to our email address.

Once shortlisting is completed, we will contact you and inform you of the progress of your application.

Please download application form here

Please download EOM Form here

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavour to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

As you will also see on our Job Pack that we are an equal opportunities employer and live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.

Benefits of Working for KCLSU include:

• Hybrid Working Policy 
• Pension Contribution
• Interest Free Season Ticket Loan & Computer Loan
• Cycle to work Scheme
• Enhanced Sick Pay
• Enhanced Maternity and Paternity Pay
• Eye Tests & single focal glasses allowance
• 25 days holiday entitlement & bank holidays & discretionary closure days per annum
• Discounts on KCLSU venues
• Employee Assistance Programme
• "No meeting Friday" ethos
• KEATS Learning Platform & LinkedIn Learning subscription
• Death in Service
• Access to Kings Libraries

Eligibility 

To be eligible to apply for this role you must: 

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) prior to your start date
• Not be a trustee of King’s College London Students’ Union 
• Have a National Insurance number, or be in the process of applying for one

Thank you for applying with us. We look forward to bringing your talent onboard and working with you!

Intensive Housing Management Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

ABOUT THE ROLE

As an Intensive Housing Management Officer (IHMO), you will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. If you’re driven to make a meaningful impact, this is the opportunity for you!

Havering Complex Needs Pathway: Offers support to 23 residents across 5 services for individuals with low to medium level complex needs. The pathway is designed to support residents and participants in the Havering Borough to reintegrate back into the community and prepare for independent living. This role would be a floating officer based in the Havering borough supporting across the numerous services providing Intensive Housing management support. 

Shift Pattern: 37.5 hours per week, 9:00AM -17:00PM or 13:00PM - 21:00PM Monday - Sunday, Onsite. 

Salary: £26,100  

WHY YOU WILL LOVE THIS ROLE 

This role is ideal for someone who thrives in a people-centered environment, enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals.

What are we looking for? 

• Previous experience and knowledge within a supported housing management setting
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex needs 

What we offer

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

We are looking for an enthusiastic and proactive Community Hub Co-ordinator to lead the development and day-to-day running of our exciting new Community Hub, made possible thanks to five years of National Lottery funding. This is an incredible opportunity to be part of a member-led organisation that supports people with a learning disability and autistic people to thrive.

You’ll shape a vibrant, inclusive and accessible community space at the heart of Bexley—one that offers a range of activities, support, and services. The exact shape of the Hub is still to come—because we’re co-creating it with our community. From creative workshops and peer-led support, to potential social enterprises like a community café—your ideas, energy and leadership will help make it happen.

You’ll lead a team that includes staff with learning disabilities or autism, and you’ll work closely with our partners and other charities to open up new opportunities for local people.

This role is ideal for someone who is dynamic, compassionate, and organised—with experience of coordinating projects, working with people with learning disabilities and/or autistic people, and a strong belief in inclusive community-led change.

About Us

Bexley Mencap is a small but growing local charity working exclusively with people with a learning disability and their families. Our vision is a world where everyone is valued, respected, and empowered to live life to the full.

We provide support, activities and opportunities for people to thrive. We’re proudly member-led, passionate about inclusion, and committed to creating spaces that feel welcoming and safe for all.

We’ve just secured five years of National Lottery funding to create a brand-new Community Hub in Bexley. This will be a truly shared space—designed with and for our members—where people with a learning disability, autistic people, and the wider community can come together, connect, and grow.

About the role

 As Community Hub Co-ordinator, you’ll lead the launch and development of this exciting new space. You’ll manage the day-to-day running of the Hub, support and line-manage a small team (including staff with lived experience of learning disability or autism), and co-design a wide variety of services, events, and partnerships with our members and community.

You’ll also work with other local organisations and charities to expand the support on offer—exploring exciting ideas like social enterprises, creative groups, advice drop-ins or a community café. This is a hands-on role. Some days you’ll be welcoming people and helping with a session, other days you’ll be planning future activities, liaising with partners, or exploring funding ideas. No two days will be the same.

We’re a growing organisation with big ambitions—so this is a great time to join and shape something truly special.

About You

 You’re proactive, passionate, and organised. You love bringing people together, creating welcoming spaces, and making things happen.

You’ll have experience of managing community-facing services, working with diverse groups (ideally including people with learning disabilities or autistic people), and leading a team.

You’re happy rolling up your sleeves to get things done—and you’re confident developing new ideas, building partnerships, and planning activities.  Being a car driver is a plus (but not essential), and some evening or weekend working may be required. We’re happy to talk about flexible working, part-time options and job shares.

What we offer

 We offer a range of benefits including discounts at local shops and restaurants (through a Blue Light Card), training and development opportunities and flexible working.  We also offer 22 days holiday plus all English bank holidays, as well as a variety of other leave such as volunteering days and enhanced carers leave.

Person Specification

Our work is underpinned by our values and you will be expected to demonstrate these in your daily work:

Nurturing:  You work in a person-centred way supporting every individual to reach their full potential.  You empower people to take risks and develop their skills

Approachable:  You can communicate with a range of people with differing abilities and maintain a welcoming and friendly atmosphere for the people you support and their families.

Inclusive:  You involve people you support in all aspects of services.  You are able to communicate effectively with people with a learning disability and adapt your approach where need.

Passionate:  You are dedicated to improving the lives of the people that we support.  You will professionally challenge where necessary whilst maintain effective working relationships.

Respectful:  You treat everybody with compassion, dignity and respect ensuring privacy and confidentiality for the people we support.

You will also be able to demonstrate or tell us about the following areas in your application and at interview:

Skills, Abilities and Knowledge

Essential

· Excellent organisational and time management skills, with the ability to plan and prioritise a varied workload.

· Strong interpersonal and communication skills, able to work effectively with a wide range of people including people with learning disabilities and autistic people.

· Ability to coordinate multiple projects or activities, ensuring smooth delivery and follow-up.

· Ability to work both independently and as part of a team, using initiative and sound judgment.

· Confident IT user, including Microsoft 365 (e.g. Outlook, Word, Excel), Canva, and database/CRM systems.

· Understanding of safeguarding responsibilities and how to implement them in a community setting.

· Good working knowledge of inclusion, accessibility and equality in service delivery.

 Desirable

· Understanding of the voluntary and community sector and the opportunities and challenges it faces 

· Understanding of the support needs of people with a learning disability and/or autistic people.

Experience

 Essential

· Proven experience of running or coordinating community-based services, hubs, or similar projects.

· Experience of working directly with people with a learning disability and/or autistic people (in either a paid or voluntary capacity).

· Experience of line managing or supervising staff and/or volunteers, including giving feedback and supporting development.

· Experience of organising and delivering events, activities or workshops.

· Experience of maintaining records and reporting on impact or outcomes.

Desirable

· Experience of working in partnership with other organisations or agencies.

· Experience supporting or delivering social enterprise or community business activity.

Values and Personal Qualities

 Essential

· A strong commitment to the rights, inclusion and empowerment of people with learning disabilities and autistic people.

· A values-led approach aligned with Bexley Mencap’s ethos: Nurturing, Approachable, Inclusive, Passionate, and Respectful.

· Calm and approachable under pressure, able to adapt to unexpected challenges and find practical solutions.

· Willingness to “muck in” and take a hands-on approach to running the Hub—including setting up rooms, greeting visitors or supporting a group activity.

· Creative, enthusiastic and pro-active—always looking for ways to improve what we offer and how we work.

· Commitment to learning, personal development and continuous improvement.

· Willing to work occasional evenings or weekends and travel locally when required.

Desirable

· Lived experience of disability or of supporting someone with a disability.

· Holds a full driving licence and access to a vehicle (or equivalent ability to travel within the borough).

Join the leading national charity dedicated to supporting babies, families and neonatal healthcare professionals. This is an excellent opportunity for a creative and proactive programme lead to make a real difference to the lives of babies in neonatal care.

Role Summary 

One in seven babies is born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby.

Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for a Baby Charter Programme Lead to join our enthusiastic and passionate team.
 

• Location: Hybrid, with a minimum of 1 day per week worked in our London Bridge office
• Salary: £38,910 FTE (£26,681 per annum actual salary)

• Terms: 24 hours per week, 12 month fixed term.

Role Details

We are looking for someone with a passion to improve healthcare for babies born premature or sick, through the leadership of Bliss’ major practice improvement programme, the Bliss Baby Charter.

The Baby Charter is a national accreditation programme being undertaken by most neonatal units in the UK. It aims to improve outcomes for babies born premature or sick by encouraging neonatal healthcare professionals to involve parents in the care of their baby. This is known as Family Integrated Care, or FICare.

The ideal candidate will be able to demonstrate the following skills and experience: 

•Strong experience of planning and delivery of services for clients, customers, service-users or beneficiaries.
•Strong understanding of supportive line management, helping direct reports to achieve their objectives, to learn and develop in their roles
•Demonstrable experience of building and maintaining relationships with internal and external stakeholders, and the ability to influence and negotiate effectively.
•Strong understanding of equality, diversity and inclusion in the context of service delivery
•Ability to work using own initiative, to work cooperatively as part of a team, and collaboratively across teams

How to apply

Interested applicants are requested to submit the following documents

• Your CV (please ensure this does not include your age, gender or any other personal characteristics)
• Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000-1500 words long

This information is used when shortlisting candidates for interview. Please note this role has been re-posted, previous applicants need not apply.

Don’t meet every single requirement? 
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Bliss we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every aspect of the job description, we encourage you to apply to tell us what you can offer our organisation. You could be just the right candidate for this or other roles

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.

Recruitment Timeline 

• The deadline for applications is 9am Wednesday 14 May 2025.
• First round interviews will be held virtually on w/c 19 May

• Second round interviews will be in person at our London Bridge offices on w/c 26 May

Position: HR Officer - Recruitment and Administration
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £26,384 per annum plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*you’ll start at the entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

As the HR Officer you’ll be responsible for providing an efficient, friendly and high-quality HR and recruitment service to our amazing internal customers across the organisation.

You’ll also be undertaking general HR support and provide cover for colleagues within the HR Operations team as and when required.

Your responsibilities will include:

• Liaising with our managers regarding recruitment and advertising agencies
• Compiling and issuing application recruitment packs, arranging interviews
• Maintaining our database to monitor vacancies and applications (to be replaced by the new ATS)
• Updating recruitment pages on the MS Society website
• Processing new appointments (including completing all required pre-employment checks) and changes to existing employment contracts using established templates
• Responsible for keeping the HRIS updated and ensure that all employee information is added / updated accurately on a timely basis
• Responsible for maintaining appropriate paper and electronic records including ensuring that records are compliant with relevant legislation and records management policies
• Processing probation and other documentation
• Supporting with pay and benefits administration
• General admin support as required

You’ll have:

• Experience working in an administrative capacity within HR
• Experience of working within recruitment
• Experience using an HRIS
• Excellent customer service skills
• Exceptional attention to detail
• A demonstrable commitment to collaborative team work
• A demonstrable commitment to inclusive working, ensuring equality and valuing diversity

Closing date for applications: 9:00 am Sunday 11th May 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

At The King’s Trust, we’re committed to creating opportunities for young people—and strong financial systems help us deliver on that promise. We’re looking for a Finance Service Owner to lead the development and optimisation of our finance systems, supported by effective processes, technology, data and people.

This is a unique opportunity to shape the future of finance technology, ensuring our systems are efficient, secure, and scalable, while supporting key teams across the Trust.

What You’ll Do:

• Lead the strategy, development, and optimisation of finance technology
• Work with stakeholders to ensure our systems accurately support finance business processes and people
• Align finance technology with Fundraising, Delivery and People systems and overall Enterprise Architecture 
• Own the end-to-end delivery of finance technology solutions
• Ensure our finance architecture is robust, scalable, accessible and future-proof
• Stay ahead of emerging financial technologies, best practices and compliance requirements
• Identify risks, develop disaster recovery plans, and maintain strong data governance

What You’ll Bring:

�� Expertise in finance systems and technology solutions

�� Strong leadership and stakeholder management skills

�� Ability to translate technical concepts into clear, actionable solutions

�� Experience working with not-for-profit organisations and financial processes

�� A passion for using technology to enhance financial efficiency and transparency

Join us in shaping the future of finance technology at The King’s Trust and help us maximise our impact for young people.