Customer service jobs

Stewardship are looking for a leader who takes a proactive and highly collaborative approach to their work, leading with humility, transparency, awareness,   listening, and empathy, helping those they work with and the customers we serve, to flourish.

Working closely with our Head of Accounts Examination and Head of Payroll Bureau, you will play a crucial role in ensuring the continuation and growth of our highly valued services with exceptional customer care, as well as the innovation and ambition to develop new services for our church and charity partners.

This is a pivotal leadership role that combines operational excellence with a deep understanding of partner needs, an entrepreneurial instinct to spot new service opportunities, and a heart to serve the Church.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Come and work in a Recruitment & Talent Development Agency which supports young people from disadvantaged backgrounds or underrepresented groups with life changing opportunities in Science, Technology, Engineering and Mathematics (STEM).

Generating Genius

Generating Genius connects students from disadvantaged backgrounds with universities and top businesses in STEM through our various programmes.

The Position

We’re looking for a highly motivated senior programmes officer with excellent organisational and interpersonal skills to run the Schools’ Outreach programmes. These include, but are not limited to, Work Experience Programmes, Corporate Mentoring Programmes and Corporate Insight Days

Annual Rate: £35,000 to £38,000 (pro rata)

Location: The ideal candidate will be based in London. This role is 3 to 4 days per week working from home and 1 to 2 days in the office. Additionally, there will be travel to schools, companies and event venues across England.

Job Type: Permanent Full Time (35 hours per week)

Earliest Start Date: Immediate

Security Clearance: DBS Clearance and references will be required.

We are unable to offer sponsorship for candidates who do not have the right to work in the UK.

About the Role

We're seeking an experienced, enthusiastic Senior Programmes Officer (SPO) who is passionate about supporting online and offline learning and programmes. Your primary responsibility will be to provide day-to-day administrative support for our online and offline schools programmes, collaborating closely with schools and corporate mentors to guarantee a holistic student experience.

If you're someone who thrives in a fast-paced, delivery driven, environment, is committed to delivering high-quality services, and is passionate about advancing online and offline schools programmes, we encourage you to apply.

Responsibilities and Duties:

● Managing our Generating Genius Schools Outreach programmes

● Reporting and creating evaluation models for Schools Outreach programmes

● Monitoring and reporting on student progress during and after programmes

● Organising and creating work experience programmes, mentoring programmes and industry skills workshops

● Run a high-volume rolling student and corporate volunteering mentoring campaign

● Organising and attending events

● Representing the organisation with companies, schools, teachers, and parents

● Ensure compliance with all necessary health and safety legislation for every event.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Demonstrable programme administration experience

2. Excellent written and verbal communication abilities, enabling independent drafting of documents, virtual learning content, and correspondence tailored to diverse audiences.

3. Proficient in numerical analysis, with a keen eye for detail and accuracy when handling complex data, employing a data-driven decision-making approach.

4. Experience in the use of student records systems and virtual learning environments, including proficiency in managing online assessments.

5. Proven experience in stakeholder management, with the ability to interact confidently and professionally with a wide range of stakeholders across two separate areas.

6. Strong time management and organisational skills, adept at meeting tight deadlines and managing competing priorities, particularly across Schools, with a willingness to seek and utilise support as needed.

7. Customer service experience, coupled with the ability to address complaints and service issues efficiently and professionally.

8. Experience of collaborating effectively within a diverse team, demonstrating a proactive approach, and possessing the capability to work autonomously, along with a dedication to fostering equality and diversity in the workplace.

Additional Required Attributes:

● Confident public speaker and presenter

● Workshop facilitator

● Able to create interactive and interesting activities for both online and in-person events

● Happy working with spreadsheets

● Event Planner

● Regular reporting and evaluation creating and writing skills

Desirable criteria 

1. Knowledgeable about e-learning technologies within an educational context, and up to date with current trends in digital education.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Please email your CV and a cover letter outlining why you’d like to work in our team 

An exciting opportunity has arisen for an HR Administrator to join a highly regarded not-for-profit organisation. This is a full-time, 12 month fixed-term maternity cover contract based in London, providing essential administrative support to the HR team to ensure the smooth running of all human resources processes and the employee lifecycle.

Key responsibilities of the role:

• Act as the first point of contact for HR and recruitment enquiries, delivering excellent customer service to staff, volunteers, and external stakeholders
• Coordinate recruitment processes, including preparing job adverts, supporting managers with documentation, liaising with candidates and agencies, managing the applicant tracking system, arranging interviews, and issuing offer letters
• Support onboarding processes by preparing contracts, arranging and delivering inductions, setting up new starters on the HR system, and issuing confirmation correspondence
• Administer employee relations and benefits processes, including managing staff changes, leavers, annual leave queries, absence monitoring, and renewals of checks and registrations
• Maintain accurate HR records and databases, run reports, update intranet pages, and ensure compliance with GDPR requirements
• Assist with the coordination of learning and development programmes, including organising training sessions and maintaining attendance records
• Support wellbeing initiatives and activities for staff
• Monitor HR and recruitment inboxes, respond to general queries, and process invoices
• Collate monthly payroll data for submission to finance and support key HR processes such as probation reviews and end-of-year activities

Ideal candidate profile:

• Previous experience in an administrative role within a busy team, ideally within HR
• Strong IT skills, including MS Office (Word, Excel, PowerPoint) and experience with HR databases
• Excellent attention to detail, organisation, and ability to prioritise effectively
• Strong interpersonal and communication skills, with the ability to work collaboratively across teams
• Proven ability to manage sensitive and confidential information with discretion
• Proactive and self-motivated, with a positive approach to work
• Experience of working in the charity or clinical sector is desirable
• Knowledge of Canva or similar design tools would be an advantage

Location: London (minimum 4 days per week in the office after induction)
Salary: £30,000 per annum
Working hours: Full-time (35 hours per week)
Contract: Fixed-term maternity cover (12 months)

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Project Coordinator, Discover! Creative Careers, Cymru
Cydlynydd y Prosiect, Canfod Gyrfaoedd Creadigol
Employment Type: Full Time / Amser llawen
Contract: Fixed Term to 31/3/26 / Tympr penodol tan 31/3/26
Location: Cardiff Caerdydd Office 2-3 days and/or remotely/ Swyddfa 2-3 diwrnod neu/ac o adref
Salary: £32,000 Per annum, pro-rata plus Into Film benefits/Pro-rata, ynghyd â buddion Into Film.

An exciting opportunity is available to work on a new programme in Wales: Discover! Creative Careers, Cymru/Canfod Gyrfaoedd Creadigol. With increased investment from the Department for Culture, Media & Sport (DCMS), the 2025 - 2026 programme features several significant developments including an expansion into two UK nations, widening its reach, and connecting even more young people with opportunities to engage with careers events across all creative industry sub-sectors.

Mae hysbyseb lawn yn y Gymraeg ar gael yn y cam nesaf.

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

About Discover Creative Careers, Cymru

Discover! Creative Careers is a government funded, industry-led programme working to ensure there is a larger and more diverse intake of talent into the creative industries via a broader range of routes. The free-to-access hybrid programme of activities and resources offers meaningful encounters with industry professionals, online tools, training, and support throughout the year.

Discover! Creative Careers, also known as the Creative Careers Programme, was kick-started with funding from the Department for Culture, Media and Sport in 2018 and has been shaped and supported directly by creative businesses, institutions, trade bodies and individuals. The delivery of the programme is led by ScreenSkills in partnership with over 25 organisations and through collaboration with industry, education, and careers professionals.

Discover! Creative Careers, Cymru will provide careers information and employer encounters to young people aged 11-18 and those supporting their careers decisions, with the aim of building a more diverse and inclusive future workforce. The programme will run until the end of March 2026, and will involve working across partners and in collaboration with creative industries organisations across 12 sub-sectors across Wales.

Role Summary

This exciting Project Coordinator role is central to the delivery of Discover! Creative Careers, Cymru, a high-impact initiative designed to open creative sector pathways for young people, particularly those from underrepresented communities.

Working closely with Into Film Cymru’s team and delivery partners, the Project Coordinator will manage the day-to-day planning, logistics, communications, and coordination of Discover! events, workshops, and in-school activity across the nation with support and guidance from the Project Manager.

This role requires excellent organisational skills, strong bilingual (Welsh/English) communication, and a commitment to inclusive practice.

The successful candidate will ensure smooth delivery of activity during a busy delivery window and support accurate data collection and reporting throughout the project lifecycle.

Main Responsibilities:

• Coordinate the planning and delivery of Discover! Creative Careers, Cymru activities in partnership and with support from a wide range of partners. Events to include in-school and online events, creative careers talks, workshops, and live showcases.
• Act as the main point of contact for participating delivery partners and where needed, educators and Careers Leads during the project period.
• Support partners to manage bookings, scheduling, travel logistics, and delivery arrangements for all events, ensuring quality and consistency across different locations.
• Liaise and manage projects with support from Into Film central teams.
• Liaise and work closely with Discover! Creative Careers Teams across the nations to ensure alignment with UK-wide Discover! plans and timelines.
• Support partners with safeguarding protocols, access arrangements, and risk management procedures for all activity.
• Support the collection and input of participant and engagement data via partner organisations and using Into Film’s CRM system (Salesforce) and contribute to evaluation and reporting.
• Respond to teacher queries, partner feedback, and delivery challenges promptly and professionally.
• Ensure all delivery is aligned with the programme’s objectives to reach underrepresented groups and priority areas across Wales.
• Provide regular updates and progress reports to the Into Film Cymru Programme Lead and UK Delivery Team.
• Any other reasonable duties assigned by Into Film.

General Responsibilities:

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.

Person Specification:

Minimum Requirements:

• Proven experience of coordinating projects or events with multiple partners or stakeholders on a national level.
• Strong organisational skills, with the ability to manage competing priorities in a fast-paced environment.
• An understanding of the Careers landscape in Wales and the CWRE and CWW frameworks.
• Proven track record and excellent communication and relationship-building skills, especially with educators, youth partners, and industry stakeholders.
• Demonstrated understanding of the education landscape and/or youth engagement in Wales. 
• Demonstrated understanding of the creative sector in Wales. 
• Confidence using spreadsheets, scheduling tools, and CRM systems (e.g. Salesforce or equivalent).
• Experience of managing logistics, bookings, or scheduling for live in-school or online activity.
• A commitment to inclusive practice and equitable access for all learners.
• Strong Welsh and English language skills (oral and written) are essential for this post. This role requires working with Welsh and English speakers across every aspect of delivery – including working closely with partners within the education, creative and cultural sectors in meetings, through emails and at public events.
• Ability to travel independently across Wales; full, clean UK driving licence and access to a vehicle is essential.
• Willingness to work occasional evenings or weekends, with notice, if required.

Desirable:

• Familiarity with safeguarding and risk management protocols working with schools and/or youth settings.
• Experience supporting monitoring and evaluation processes.
• Familiarity with the Microsoft Office suite.
• An appreciation for, and knowledge of, film and creative learning.

Into Film employees enjoy the following benefits:

• Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year.
• Pension – matched up to 5% of salary (2% above statutory employer contribution).
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
• Enhanced parental/paternity/shared parental leave.
• Interest-free non-essential study loans.
• Interest-free bike/scooter/travelcard loan.
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
• Wisdom health insurance cover – non-contributory (apart from employee tax contribution).
• BenefitHub portal – offering discounts on healthcare, wellbeing products, and lifestyle products and services.

All Into Film staff work in a hybrid working pattern. At the Cardiff office we typically work 2-3 days per week in the office but offer flexibility to work fully remotely, with attendance at the local and national offices as required, along with some travel across the UK, as appropriate to the role.

Candidates are required to be fluent in Welsh and English, including in their listening, speaking, reading and writing, and must meet skill level 4 – proficiency (Welsh and English), as described by learnwelsh.cymru; these skills will be tested at interview.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

Closing date: 9:00am, 5th September 2025
Dyddiad cau: 9:00am, 5ed Medi 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to Applied to complete your application for this position.

Applied aims to overcome unconscious bias in recruiting. The responses are anonymised, and reviewed in a random order by members of our team.

No agencies please.

We have an opportunity for a Buyer to join our team in Basingstoke.

This is a full time permanent role with a mix of home and office working. 

The starting salary is £30,000 to £36,000 depending on your experience.

The Role:

As a Buyer you will be supporting the delivery of our procurement sourcing projects and the pipelining of some of our procurement activity. 

You'll work collaboratively with the wider Procurement team, project teams, and engage with key stakeholders to assist with  identifying their requirements. 

This role will give you the opportunity to be more involved in the end to end procurement process, and you will be expected to define, scope and start to implement the sourcing strategy

What we need from you:

You will need to have an understanding of the principles of procurement and category management in a business context.

You'll also need experience of sourcing, negotiating with suppliers and managing supplier relationships. 

We are looking for:

• Excellent communication skills with internal and external customers
• The ability to listen and understand what our stakeholders need 
• The confidence to negotiate the best outcome for SNG
• The ability to work in an ethical and compliant manner
• A positive and proactive approach

Experience of working in the housing or public sector is not essential, but would be an advantage. 

What we can offer you:

As a member of the Procurement Team you'll be part of a friendly, active and dynamic working environment. 

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:
•    £450 yearly flexible benefit pot to use against benefits of your choice
•    Flexible working
•    25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
•    A chance to buy or sell holiday as part of our flexible benefits package
•    A generous pension scheme matching up to 12%
•    Life cover as soon as you join us
•    You will be a part of our Recognition scheme 
•    A range of wellbeing discounts including Gym Memberships

About us:

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.

Community Based/Home Working – South East

Permanent, Full Time

Circa £30,000 plus competitive benefits

Do you want to make a difference?

Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are seeking an individual to undertake the dual role of promoting the profile of the RAF Benevolent Funds welfare offer, whilst also carrying out welfare casework. This is a community-based position working from home but covering the South East of England, East Sussex, West Sussex, Surrey, Kent and Essex.

Post holders will be expected to undertake holistic assessment of need both remotely (over the telephone and online) and when required in person across their region. You will be expected to work with individuals who may have complex and sometimes challenging welfare needs, assisting them by identifying appropriate support from within both the RAF Benevolent Fund and the wider statutory and military charity sector, ensuring that support is made available to meet their need through the case working process.

The successful candidate will have experience of working in a social welfare role supporting individuals and will have strong people and relationship-building skills, as well as empathy with or understanding of issues affecting the Armed Forces community.

This is home based and the candidate must have their own vehicle for use of traveling around the region covered. Occasional travel to London will be required. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK.

To apply, please send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Wednesday 3rd September 2025, 5pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. This role requires an Enhanced DBS check. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

An exciting opportunity has arisen to join the Association of Colleges (AoC) as an Events Executive. AoC is the national voice for further education colleges in England, representing almost 95% of the sector and supporting over 2.2 million students every year. As a not-for-profit organisation established by colleges, for colleges, we are committed to transforming lives through education, skills and opportunity.

We are seeking an experienced Events professional who is passionate about delivering high-quality events and exceptional customer service. You will coordinate and support the delivery of a vibrant calendar of specialist further education events, including AoC’s flagship annual conference for professionals across the FE college sector. This is a dynamic and rewarding role within our Events, Training and Sponsorship team, offering the opportunity to work across a wide range of high-profile projects and initiatives.

We’re looking for someone with strong communication skills, both written and verbal, and excellent personal organisation. You’ll be confident managing multiple projects simultaneously, committed to accuracy, and able to stay calm and focused under pressure. Proficiency in Microsoft Excel, Outlook and Word is essential, and experience in events or project coordination would be an advantage. You should enjoy working collaboratively and be motivated by delivering a first-class experience for delegates, speakers, sponsors and exhibitors.

If you’re a proactive and detail-oriented professional looking to make a difference in a values-led organisation, we’d love to hear from you!

At AoC, we value trust, flexibility and professional growth. You’ll join a high-performing, mission-led organisation that offers generous benefits, flexible working, and opportunities to develop your career while making a positive impact on the FE community.

Hours: Full Time, 37.5 Hours per week
Salary: £29,946 - £31,350 (depending on experience)

How to Apply

If you think you have the skills, experience, and attributes to hit the ground running in this position, we would welcome your application. Click 'apply now' below.

To be considered for this role, your application must be submitted and received by 10am on 8 September 2025.

Interview Date: 18 September 2025

Location: Onsite, AoC London Office

AoC is committed to providing equal opportunities and embracing diversity. We encourage applications from everyone and will not discriminate against any applicants on the basis of age, disability, sex, gender identity, marital status, pregnancy, race, religion or belief, or sexual orientation.

Thank you for your interest in this opportunity to join the AoC team.

REF-223464

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Tabard Court Service Tower Hamlets.

£29,209.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Tabard Court is a mental health supported accommodation for individual with significant offending histories. You will work within a multi-disciplinary team, providing support to customers with a range of mental health needs - emotional, social, physical or domestic -, who have had contact with the Criminal Justice System. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality evidenced based care and risk management strategies working closely with clinical colleagues. You will have a thorough understanding of the principles of recovery, be highly motivated and committed, making a significant contribution to the development of the service and building on your previous experience and skills in the fields of mental health and/or criminal justice system.
The post holder will facilitate the liaison between Tabard Court and mental health services in the area and work flexibly to respond to emerging needs and effectively address the needs of the customer case load.
This role will include shift working including: every other weekends, early shifts (8am start) and late shifts (until 10pm).

What you'll do:

* Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
* Lead on an area of specialism (e.g. ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Conducting regular key work sessions that are innovative and engaging in order to develop and achieve goals
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Providing support with daily living activities, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Develop and maintain links with all key agencies and service providers in the local community
* Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
* Develop knowledge around the local mental health system to ensure customers receive the best treatment available
* Empower customers to ensure they receive the service and benefits they are entitled to
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Adhere to Look Ahead's Policies and Procedures
* Engage in learning and development activity to increase knowledge and skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm, dynamic, friendly presence and open behaviour
* Is non-judgemental with the ability to cope with challenging behaviour and demonstrates a positive attitude to risk management.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

For a full job descritpion please see our website.

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlining needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.  

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the West Midlands region, which includes:

Birmingham, Sandwell, Walsall, Dudley, Wolverhampton, Solihull, Coventry, Warwickshire, Worcestershire, Herefordshire, Shropshire and Staffordshire

There will be occasional travel around the West Midlands Region and you may be required to travel at short notice for face to face meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the West Midlands, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the West Midlands would be valuable.

 About SSAFA 

 SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us. 

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on Sunday 31 August 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: TBC

We have an exciting opportunity for a Children and Young People Domestic Abuse Practitioner to join New Era working in Staffordshire. The position is 37.5 hours a week on a Permanent Contract with the Safe Accommodation Team.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Staffordshire (we have an office in Stafford or Stoke). The caseworker will work directly with children and young people across the area; with hybrid working an option after the 6 month probationary period.

As a CYP DA Practitioner you will be:

• Working directly and indirectly with children and young people
• Delivering services mostly through education establishments
• Working within a wider DA service for the whole family approach

You will need:

• Good communication skills
• An ability to engage, build rapport and motivate young people
• Good understanding of domestic abuse and its impact on young people

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We're looking for a kind, compassionate and resilient Enhance Support Worker to join our Shirland West service in Westminster.

£29,057.60 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.

What you'll do:

* Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
* Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours

What you'll bring:

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the full job description.

Are you excited by the prospect of working for a dynamic and evolving organisation that supports St George's University Hospitals NHS Foundation Trust to build excellence in care, advance research and innovation and enrich the health-care experience?

Do you have experience in managing a Finance Function, training and mentoring staff to fulfil their potential, a proven track record of relaying financial information to non-financial stakeholders and a sound working knowledge of accounting systems? 

If so this may be the role for you!

The Finance Manager is a key member of the wider Finance and Operations team and will lead the finance function of the charity and provide excellent finance support for the Senior Executive.

We are looking for an individual who can:

• Maintain a robust financial control framework and provide high quality timely financial management information to ensure effective decision making.
• Prepare annual financial statements and support an efficient external audit process.
• Lead on the annual budget setting and quarterly forecasting processes.
• Deliver continuous finance process improvement and finance training for SGHC staff.
• Support the maintenance of dynamic and strategically aligned partnerships with finance colleagues across all our key stakeholder groups.

SGHC provides a generous benefits package including defined contribution pension scheme, life insurance, flexible working, enhanced maternity package, extended leave, development and well-being days. season ticket loan and an employee assistance programme.

ROLE PURPOSE

To manage the finance function of the charity and provide excellent finance support for the Senior Executive which will include:

• Maintaining a robust financial control framework and providing high quality timely financial management information to ensure effective decision making.
• Preparing annual financial statements and supporting an efficient external audit process.
• Supporting the annual budget setting and quarterly forecasting processes.
• Leading on continuous finance process improvement and finance training for SGHC staff.

MAIN DUTIES & RESPONSIBILITIES

1. Staff management

1.1. Carry out all line management duties in line with organisational policy and procedure, including:

• Diversity and inclusion - encouraging an inclusive environment.
• Recruiting and inducting good quality staff o Proactively addressing performance, conduct or other employee relations issues.
• Support and coach your direct report to ensure objectives and development goals are achieved.

2. Management of Income and Payments Processing Operations

2.1. Responsible for ensuring that all fundraising and investment income is accurately recorded in the finance system.

2.2. Ensure the reconciliation of all income data from the bank against Raiser’s Edge (CRM system) to ensure data is accurate and complete and then recorded in the finance system once reconciled.

2.3. Manage an efficient and effective Accounts Payable function, ensuring that the work performed by the Senior Finance Assistant is at the required standard.

2.4. Lead on all communications with internal stakeholders, including Trust finance and Special Purpose Fund Advisers, to resolve any issues arising and produce monitoring reports on a regular basis.

3. Transactional accounting and fund management

3.1. Ensure systems are in place to identify and correctly record restricted donations, so that these are properly monitored and utilised.

4. Financial Control Framework

4.1. In consultation with the Director of Finance & Operations, ensure that appropriate controls, processes and procedures are in place, regularly reviewed and assessed for operational effectiveness.

4.2. Review and update Finance Procedures and effectively communicate these to staff, arranging training where necessary, within the Finance Department and across the Charity.

4.3. Ensure effective maintenance of the balance sheet, including regular key control account reconciliations (bank and other).

4.4. Monitoring of balances with the Trust, ensuring these are promptly settled, with discrepancies investigated and resolved.

5. Management Reporting

5.1. Delivery of timely and accurate monthly management accounts for the Charity, including enhancing the production process and communication of timetables.

5.2. Co-ordinate the production of narrative reports to support review by the Director of Finance & Operations.

6. Financial reporting and audit

6.1. Lead the Finance team in the production of financial statements which are fully compliant with the Charity SORP to meet required audit and Board approval deadlines.

6.2. Lead the relationship with external auditors and all arrangements surrounding the annual audit fieldwork.

6.3. Preparing required audit documentation in accordance with agreed timetables. 

7. Budgeting and Forecasting

7.1. Assist the Director of Finance & Operations in the production of annual budgets, working closely with budget holders within the Charity to ensure completed in accordance with agreed timescales.

7.2. Lead on the quarterly re-forecast process, producing relevant analyses to understand and monitor key changes.

8. Banking and Investments

8.1. Work alongside the Director of Finance & Operations to maintain a strong relationship with the Charity’s banking and investment managers and take the lead on the day to day administration of the banking arrangements.

8.2. Ensure that bank mandates are up to date.

9. Systems and Data

9.1. Finance system

• Liaise with Application’s Supplier and Trust Systems support team in the maintenance and development of the finance system, ensuring essential maintenance are carried out as necessary to prevent cyber fraud and maintain data integrity.
• Provide support to the Finance team for the accounting functionality within the finance accounting application and its integrated systems.

9.2. System maintenance and training

• Support the Director of Finance and Operations with managing user access, permissions and privileges on the finance system, ensuring that any changes to staff are reflected immediately.
• Ensure all new staff are trained on the Finance System and that current staff receive updates as necessary.

Any other duties commensurate with the post as requested by the Director of Finance & Operations.

We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our learning disabilities service in Hertfordshire.

£23,046.00 per annum, working 32 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

* Annual leave increasing up to 30 days with length of service

* Free DBS (take this out if BSW advert)

* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

* Fully paid induction programme and further training

* ILM courses and Apprenticeship Programmes

* Cycle to work scheme

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.

This role includes weekend work and will involve shift-based scheduling during weekends.

Driving is mandatory for this role.

This role requires sleep-in shifts at the service.

What you'll do:

* Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open up new opportunities for the customer;

* Developing the customer's independent living skills and involving them in aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating;

* Supporting the customer in their sensory routine, trialling and testing new sensory experiences;

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

* Enjoys social interaction and the company of others, joins in with the hobbies and interests of the customer and is able to facilitate connections with new people and places;

* Has a reasonable level of physical fitness and is able / likes to participate in active pursuits such as running and swimming;

* Is confident enough to try new things and take positive risks on a regular basis;

What you'll bring:

Essential:

* NVQ Level 2 or equivalent

* Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities

* Driving licence and a willingness to drive as part of support duties;

Desirable:

* Experience of engaging vulnerable people with complex needs in meaningful activities.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

* We focus on Excellence and innovation.

* We are Caring and Compassionate.

* We are Inclusive and Trusted.

* We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

Please see our website for full Job decription

Role description:

We are seeking a technically excellent management accountant to play a central role in the finance team at this young and vibrant charity, preparing monthly management information to aid business decisions, and undertaking project work as requested.

Main Responsibilities:

Management Accounts preparation

• Account for accrued income and expenditure, including:

           - Accrued legacy income

           - Accrued trust income

          - Other accrued income

          - Accrued grant expenditure

          - Normal accruals and prepayments

• Reconcile all control accounts regularly
• Prepare and post journals as required
• Prepare monthly management accounts, including restricted and unrestricted reserves

Record keeping

• Contribute to the proper maintenance of book keeping records where necessary, to comply with statutory, financial and GDPR regulations
• Assist in gathering documentation for audit, ensuring necessary information is organised and available
• Assist in year-end statutory accounts preparation
• Ensure that all relevant finance processes and systems are adhered to

Other

• Liaise with fundraising team to assist in reconciliation of finance software to fundraising CRM software
• Produce ad-hoc reports as required
• Complete government and other surveys as required
• Represent the Charity in all dealings with internal and external stakeholders in a professional and efficient manner.
• Champion our code of behaviour and act as a role model, ensuring that our safeguarding and other key policies and procedures are adhered to at all times so as to protect the people we work with and our reputation.
• Perform other duties as reasonably required in line with the nature of the role.

Person Specification:

Knowledge and experience

• Qualified or part-qualified ACA, ACCA or CIMA
• Experience of management accounts preparation
• Experience of working with accounting software
• Experience of reconciliations
• Demonstrable experience of accounting in a charitable organisation would be useful but not essential.

Skills, abilities, and behaviours

• A drive for accuracy
• Excellent problem solving skills
• Excellent communication skills – liaison with other charity staff will be essential
• Excellent technical accounting skills
• A drive for adherence to processes
• Considerable IT skills, including database work and Excel
• Good written communication skills
• Commitment to team-working and respect and consideration for the skills of others