Customer service management jobs

BeSpace is a small but growing Christian charity with a big vision to see a future where every child has the opportunity to access creative reflective spaces to develop personal tools to pray, reflect and grow spiritually throughout their lives, helping churches, schools and communities to flourish.

We have seen incredible impact through developing prayer spaces in schools across Oxfordshire. Since 2010, over 65,000 children have experienced prayer spaces led by local churches, trained and resourced by us. Currently 60 schools a year have prayer and reflection spaces. Now, we’re building on this momentum to reach over 115 schools in the next three years and are preparing to grow nationally with developing contemplative retreats for schools.

About the Role

In this role, you will:

• Inspire and equip churches to run prayer and reflection spaces in schools
• Pilot school retreats and embed contemplative practices into school engagement
• Recruit and coach volunteer area networkers to grow local networks of volunteers
• Gather stories and evidence of impact, ensuring quality and consistency
• Help position Oxfordshire as a model in developing contemplative retreats nationally. 

You will work closely with our CEO and Operations Coordinator, playing a vital part in both local transformation and BeSpace’s journey towards national growth.

About You

We’re looking for someone who is:

• A practising Christian, personally committed to BeSpaces’s vision, with a passion for children’s spiritual development.
• A natural communicator and encourager, able to train, coach and inspire others
• Organised and proactive, with a pioneering attitude to grow new opportunities
• Flexible and adaptable, willing to work some evenings and weekends.

Role Details

• Position: Oxfordshire Development Lead
• Location: Oxfordshire (Remote, travel across the county required)
• Hours: Full time (part-time considered for the right candidate)
• Salary: £26,000 – £30,000 (depending on experience)
• Start date: From Autumn 2025

How to Apply

Please send your CV (maximum 2 pages) with a covering letter (maximum 2 pages) ensuring you explain how you meet the person specification and Job Description, outlining why you would be suitable for this job by demonstrating the skills and abilities you have gained through your education, work experiences and volunteering opportunities. Please include why you would like to work for BeSpace.

• Closing date: 4pm Monday 29th September
• Interviews: Week commencing 6th of October

Thank you for taking an interest in applying for this role at Imperial Health Charity.

As the Volunteering Officer (Employability) for Imperial Health Charity, you will work in partnership with our NHS Trust to utilise opportunities through volunteering to enhance 
the employability prospects of people living in the local community. 

You will provide the administrative backbone of the team, ensuring that everything is well 
organised and coordinated to provide the best possible experience for everyone who engages with us. Day to day you will manage systems which support how we work and relationships with people, establishing links with volunteers, hospital staff and contacts from within our local communities.

You will work with the Volunteering Manager as a team to ensure that our volunteering opportunities provide mutual benefit to the volunteer and to our beneficiaries.

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

What you’ll do

ShareAction’s Banking Standards team works towards holding financial institutions accountable for their impact on climate change. We have a history of campaigning on key aspects of banks’ climate strategies – such as their emission reduction targets or fossil fuel policies – and we are gradually expanding our work to include other sustainability themes and banking regulation. We have achieved significant wins, such as contributing to HSBC becoming the world’s largest bank to cease financing for new oil and gas fields, Barclays dramatically reducing its oil sands financing, and mobilising investors to call on Societe Generale to set a renewable energy target.

The team is structured around two main pillars: our campaigning and our research pillar. The research pillar ensures that the team’s campaigning and advocacy work is based on sound analysis and facts. The Senior Research Manager oversees the research pillar, currently composed of three more junior researchers. The Senior Research Manager is responsible for developing and implementing a research strategy that underpins campaign needs for analysis and insight in line with campaign timelines and available resources. You will oversee and contribute to the delivery of high-quality research outputs, including thematic reports, investor briefings, and surveys of Europe’s largest banks, and ensure that they are underpinned by clear and robust research methodologies. Alongside the Head of Banking Programme and the Senior Campaign Manager, you’ll act as an ambassador for the team in external forums, the media, and when meeting with and presenting to external stakeholders, including banks, civil society organisations, and investors.

If this role sounds like something that would build on your current skill set and engage you, we’d love to hear from you!

What you’ll bring to the team

To be successful, you will:

• Have a good understanding of how banks work and how they can help address climate change, developed through experience working in or with banks.
• Be a strategic thinker.
• Have excellent project management and organisational skills, with a proven ability to autonomously manage research projects, allocate tasks, and handle multiple competing priorities to meet deadlines.
• Have extensive experience carrying out research and an ability to summarise complex issues and datasets for others in a clear and concise way.
• Have advanced Excel skills.
• Have experience managing a team of research professionals and/or providing direct line management support.
• Have a proven ability to handle relationships with multiple external stakeholders in the private and public sectors.
• Have excellent communication skills, both written and verbal, and the ability to flex your style according to your audience.
• Be a collaborative team player who is comfortable receiving feedback and ideas from more junior staff, seeks opportunities to support colleagues and is willing to support other areas of work as needed.
• Be passionate about the issues ShareAction advocates for and be comfortable working in a campaigning environment.

It would also be great – but not essential – if you meet the following criteria:

• Experience in conducting surveys and/or carrying out qualitative or quantitative research on financial institutions.
• A good understanding of responsible investment.
• Experience integrating innovative tools and approaches into research processes, such as AI tools.
• Subject matter knowledge in climate change, biodiversity and/or human rights.
• Experience using the Salesforce CRM system and/or Cascade and/or Eikon.

We have a formal hybrid working policy in place, and the Banking team meets in the office every Tuesday for a team meeting and team lunch. We also aim to organise additional team-specific meetings on those days. We expect candidates who live in London to come to the office every Tuesday and those who live outside London to come to the office two Tuesdays a month.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• An 8% non-contributory pension invested with NEST and their green funds.
• A healthcare plan with Bupa.
• An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• Death in service cover of 3x salary.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay: starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday, 29th September 2025.

Applications will be reviewed regularly, and this advert may close earlier than stated if a suitable candidate is identified. You are therefore encouraged to apply as soon as you can. Previous applicants should not reapply.

Interview dates: There will be two rounds of online interviews for selected candidates.

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

We are seeking an experienced and dynamic (Senior) Research Officer. This exciting role involves undertaking research on gambling related financial harms and engaging with stakeholders in financial services firms to practically apply our research to their work. The successful candidate will demonstrate excellent critical thinking, research and policy development skills, with the ability to digest complex information quickly and appraise firms work against regulatory requirements, best practice examples and policy recommendations.

The successful candidate will primarily work as part of the Gambling Harms Action Lab team where we’re bringing together seven representatives from financial services firms to explore ways to reduce gambling related financial harms. The (Senior) Research Officer will be an integral part of the team working to tackle gambling related financial harms through delivering timely and insightful research and consultancy support. 

We are looking for an exceptional team member who is driven to create meaningful change and is passionate about tackling gambling related financial harms. The successful candidate should have a genuine commitment to our organisation's mission, as well as to the principles of equality, diversity and inclusion. 

Finally, we’re looking for an individual who can work independently and as part of a team, with strong organisational skills, who can manage their own time, meet deadlines reliably, plan work effectively and drive work forward.

Key tasks in the role will include: 

• Developing and maintaining a strong understanding of key developments in gambling and financial services sectors, including regulatory guidance and best practice.

• Developing and strengthening relationships within financial services firms by delivering support to practically apply existing and new research to financial services work with customers with experience of mental health problems and or gambling harms. 

• Collaborating, brainstorming and analysing to identify potential policy solutions to address gambling related financial harms. 

• Collating insights from our Research Community of people with lived experience of mental health problems, and sharing these learnings through insight reports and briefings with financial services and other stakeholders.

• Supporting the Head of the Gambling Harms Action Lab with monitoring and measuring the impact of our work, engaging with key stakeholders, and suggesting innovative new ways to increase our impact. 

• Supporting other teams within the organisation to deliver our programme of research and consultancy work

Individual Giving Officer (Maternity Cover)

Location: London/Hybrid

Department: Group Marketing and Communications

Contract type: Fixed Term Contract

Hours: 35 (Full time) - Part time 28 hours considered

Salary: £30,000 - £35,000 per annum depending on skills and experience

Join us as an Individual Giving Officer and help raise vital funds to support Big Issue vendors across the UK.

At Big Issue Group, we're on a mission to end poverty through innovative social enterprise. You'll know us best for our iconic magazine sold by vendors on streets nationwide – but we do so much more than that.

We create opportunities for the 14.5 million people living in relative poverty in the UK to earn, learn and thrive.

As our Individual Giving Officer, you'll be at the heart of raising unrestricted funds that directly support our work with Big Issue vendors and our broader poverty-fighting initiatives. This isn't just about fundraising – it's about connecting with people who share our vision and want to be part of the solution.

Your day-to-day will involve developing and running campaigns that recruit new supporters and keep our existing donors engaged across multiple channels. You'll get to work closely with our vendors and support teams to uncover the powerful stories that show the real impact of people's contributions – then craft these into compelling content that inspires others to get involved.

We're looking for someone who can think creatively about income generation, manage the production of supporter materials, and dive into the data to see what's working. You'll be collaborating with colleagues across the organization and working with various stakeholders to make sure our message resonates with supporters.

This role comes with ambitious growth targets, and you'll play a crucial part in helping us reach them. If you're passionate about using storytelling to drive social change and want to directly support the vendors and communities we serve, we'd love to hear from you.

We are looking for this role to ideally start early November.

Salary and Benefits offered

• Salary - £30,000 - £35,000 per annum - for full time.
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Company Sick Pay
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
• Access to Blue Light Card benefits scheme.
• Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment

Workplace details

This role is based at the Big Issue Groups Head Office at Finsbury park with Hybrid Working available.

Closing date - 12th September 2025 (23:59pm) - Interviews and shortlisting may take place before the advertised closing date so please apply asap.

Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

Since 1991, the Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now the Big Issue Group consists of the Big Issue Media Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Impact Ltd.

REF-223 692

Independent Committee Member - Operations Committee
Office location: Birmingham, B15 1LZ
Salary: £5,000 per annum plus reasonable expenses
Hours per Week: 0 Hours variable
Term: Fixed term up to 3 years, subject to renewal/reappointment for a further 3 year max

Who is Midland Heart? We are a large charitable registered provider of social housing, headquartered in Birmingham, with operations throughout the Midlands.

We are first and foremost a business with a strong social purpose. For over a century we have focussed on our mission to provide high quality, safe and affordable homes that allow people to live truly independent and fulfilling lives. The housing sector is both challenging and an area of great opportunity. Our corporate strategy “Tenants at Heart” will ensure that the business remains strong at a time of uncertainty and challenge for the sector. 

What is the Operations Committee? The Operations Committee's focus is to ensure that our tenants' views are heard and translated into action by Midland Heart. One of our Independent Committee Members is reaching the end of their term in office, so we're seeking a new member to join us in September 2025; playing a critical role in shaping our operations and helping to ensure that Midland Heart continues to provide brilliant homes and services for our tenants, now and into the future.

As a member of our Operations Committee, you'll contribute your experience, knowledge and insight to provide effective scrutiny and guidance to our Executive Team and our Board regarding our approach to tenant engagement, delivering tenant focused service, our operational performance, as well as our policies that directly impact the service and homes that we provide.

Our ideal candidate? You'll have a strong housing, facilities or asset management background and not have previously served on our Operations Committee. To make the most positive impact possible, you'll also come equipped with previous experience of customer / tenant relations and/or customer regulation, for example: fair access to services, customer engagement and involvement, understanding customer needs and priorities and seeking assurance that these are being met.

The closing date for applications is 5th September 2025.
Assessments planned to take place on 19th September 2025.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can see the full Role Profile and upload a CV and Covering Letter of no more than two pages, clearly explaining why you are interested in the post, the extent to which your skills and experience meet the role description and why you consider yourself suitable.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

The British Academy – the UK’s national body for the humanities and social sciences - is seeking a Membership and Training Assistant to join the Early Career Researcher Network (ECRN) team, supporting the delivery of our inclusive, researcher-led network for early career researchers working across the SHAPE disciplines.

The role

The ECRN Membership and Training Assistant will play a key role in providing administrative support for the Early Career Research Network. The role holder will work closely with the ECRN team and will interact with researchers, universities and other stakeholders, as well as academic Fellows and colleagues from across the Academy.

You will support the ECRN Membership Manager in overseeing the day-to-day operations of the Network’s membership function. Key responsibilities include monitoring membership workflows, responding to member enquiries in a timely and professional manner, and serving as a primary point of contact for early career researchers interested in joining the Network. 

The primary focus of this role will be managing membership and data-related activities, but you will also be providing administrative and logistical support for the Leadership and Advancement Programme and wider Network as required.

You will be confident using Microsoft Office programmes daily, such as Outlook, Excel and Teams and will be supporting with online events through Zoom. You will have to keep membership records up to date on our CRM database, Salesforce and communicate with our members.

The role holder will gain a proficient understanding of our membership policies and procedures and support the management of our online community platform.

You will be expected to travel across the UK from time to time to attend events and meetings with our delivery partners and other key stakeholders where appropriate.

About the Academy

The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1,700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas, engages the public with fresh thinking and debates, and brings together scholars, government, business, and civil society to influence policy.

The Academy currently has five directorates: Communications & Marketing, Development, Policy, Research, and Resources, plus a small Governance & Fellowship Team. We have increased staffing in the last 12 months and expect to continue to grow this year.

Working at the Academy

Our senior management team has worked with staff to foster a culture of collaboration, respect, and empathy in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning and development, wellbeing, and equality, diversity and inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success as we move forward and continue to grow. Find out more about the British Academy, including our Equality, Diversity, and Inclusion Statement, on our website.

Terms and conditions

The British Academy is based at 10–11, Carlton House Terrace, St James Park, London, SW1 – a Grade 1 listed building. We offer a competitive benefits package, including a 35-hour working week, 34 days’ annual leave plus Bank Holidays, a subsidised canteen and an excellent occupational pension.

To apply and to see the full job description and our workplace values, please click the Apply button to access the Applied recruitment platform.

Closing date: Noon on 10 September 2025.

Interviews for this role are currently scheduled for 29 September 2025, but this may be subject to change.

We welcome applications from people of all backgrounds, in line with our commitment to creating a diverse and inclusive working environment, promoting equal opportunity, and addressing under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.

About the role

Are you passionate about people, diversity, equity, and inclusion, alongside learning and development? We are seeking an HR and Safeguarding Manager (maternity cover) to be a point of expertise for HR within the organisation, lead the ongoing implementation of our DEI and L&D strategies, support our robust Safeguarding procedures and policies. The role aims to
cultivate a supportive work environment that empowers our team to achieve our charity's vital mission.
At Action Tutoring, our dedicated team is central to everything we do. With a collaborative and supportive culture at the heart of our strategy, ensuring the smooth and effective running of our people operations is a key priority for us.

Deadline: Sunday, 28th September 2025
Interviews: Friday, 3rd October 2025
Start date: Ideally Monday, 19th December 2025
Place of work: Flexible/hybrid. The candidate can be based anywhere in England. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Main responsibilities

Core responsibilities

• Ensure the accuracy and integrity of our employee data and processes, recognising their critical importance for Action Tutoring, including payroll, reporting, and compliance.
• Provide direct support and guidance to line managers in implementing HR policies and procedures. Proactively escalate complex issues and remain diligently up-to-date with developments in HR law to ensure ongoing compliance.
• Line manage the Safeguarding and HR Officer, providing comprehensive support, mentorship, and opportunities for professional development.

Safeguarding

• Actively contribute to the safeguarding team, providing essential support and guidance to the Safeguarding and HR Officer on queries and cases and escalate as relevant to the Designated Safeguarding Officer.

Recruitment and Learning & Development (L&D)

• Coordinate and drive learning and development initiatives across the organisation, ensuring Action Tutoring's L&D approach and action plan are effectively implemented and collaboratively supported.

Diversity, equity and inclusion (DEI)

• Work with the Senior Management Team to implement the DEI strategy and action plan.
• Actively support and develop a positive and inclusive working culture across all teams and staff.

Any other ad hoc responsibilities as deemed relevant by the CEO.

Person specification

Qualification criteria

• The right to work in the UK.
• CIPD level 5 certificate or equivalent experience
• At least two years' experience holding HR responsibilities.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Strong knowledge of HR processes, policies, procedures, employment law, and best practices. You'll be up-to-date with current regulations.
• Knowledge of safeguarding, and understanding of why it is critical to Action Tutoring and a proven ability to ensure processes are correctly followed and appropriately escalated.
• The ability to successfully balance individual needs with the operational and ambitious goals of the organisation. This means demonstrating compassion while supporting our strategic objectives.
• Experience using Human Resources Information Systems (HRIS).
• Strong project management experience.
• Proven experience implementing learning and development initiatives.
• Excellent people management skills, including the ability to be approachable, empathetic, and discreet when required.
• Exceptional verbal, written, and numerical skills.
• Demonstrable attention to detail and a strong ability to prioritise effectively.
• Confidence in communicating change to stakeholders at all levels.
• A commitment to diversity, equity, and inclusion.
• A commitment to the mission and values of Action Tutoring.
• A commitment to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have:

• Line management experience.
• Transferable experience in the charity or NGO sector.
• Have previously led on or substantially supported safeguarding in a previous role.

Join the Air Cadet Charity – Be the Heart of Our Operations!

Are you a highly organised and proactive administrator who thrives in a varied role? Do you want to be an essential part of a charity dedicated to empowering young people across the UK? The Air Cadet Charity is looking for a versatile Administrator to join our dedicated team.

About Us:

The Air Cadet Charity is the principal charity supporting the Royal Air Force Air Cadets. We provide vital grants for activities, equipment, and opportunities, helping young people develop skills, confidence, and reach their potential through aviation, adventure, and community engagement. From adventure training to simulators and training equipment, we ensure the RAF Air Cadets organisation continues to thrive and inspire.

The Role:

This is a pivotal role, offering broad administrative support to our small, dynamic team. You'll be the go-to person for a range of essential functions, from a broad range of administrative tasks and supporting our board to handling general enquiries and providing comprehensive administrative assistance. Your efficiency and attention to detail will be key to helping us deliver our mission effectively.

You'll be responsible for:

• Finance Administration: Processing invoices and expenses.
• Secretary to the Board: Arranging board and committee meetings, helping to prepare and distributing agendas and papers, taking accurate minutes, and following up on action points.
• Diary Management: Efficiently managing the diaries for key team member and trustees, scheduling meetings, and coordinating appointments.
• General Enquiries: Acting as the first point of contact for the charity, handling phone calls and emails, and directing enquiries appropriately.
• Team Administrative Support: Providing comprehensive administrative support to the wider team to ensure smooth operations.

What we're looking for:

• Proven experience in a diverse administrative role, ideally within a charity or small office environment.
• Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple deadlines effectively.
• Strong administration skills and a meticulous eye for detail.
• Demonstrable experience as a secretary for a board or committee, including minute-taking.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CRM systems.
• Exceptional communication skills, both written and verbal, with a professional and friendly approach.
• A proactive, adaptable, and self-motivated approach.
• A genuine interest in supporting young people and the mission of the Air Cadet Charity.

All applicants must have the right to work in the UK. The successful candidate may be required to hold a level of security clearance.

Why join the Air Cadet Charity?

• Be part of a small, impactful team directly contributing to the development of young people across the UK.
• Enjoy a varied and engaging role where no two days are the same.
• Benefit from a supportive and collaborative work environment.
• 26 days annual leave + bank holidays
• Employee life assurance scheme

Salary: £26,000 per annum, pro rata

Location: Remote/Hybrid with occasional travel to events/meetings around the UK and to the Sleaford, Lincs office as required.

Hours: Part-time (5 morning/afternoons per week – 18.75 hours – some flexibility is required to accommodate meetings).

Ready to be the backbone of our charity?

To apply, please submit your CV and a covering letter (maximum 2 pages) outlining your relevant experience and why you're interested in this varied role by 9am on 8th September 2025.

Join us in our mission to support the RAF Air Cadets!

The Air Cadet Charity is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be subject to a satisfactory DBS check.

The role

The Development Manager (Philanthropy and Fundraising) position marks an exciting new chapter at The Carers' Centre. In this pivotal role, you will lead income generation efforts for our forward-thinking local charity. You will be responsible for identifying new sources of unrestricted income, strengthening existing income streams, and building strong relationships with both new and established supporters.

Success in this role will be evaluated based on mutually agreed Key Performance Indicators (KPI’s) such as campaign engagement, donor retention and income growth.

We are seeking a visionary strategist who thrives on collaboration and is committed to helping to secure the long-term sustainability of The Carers' Centre, ensuring a brighter future for unpaid carers. As the Development Manager, you will be responsible for cultivating impactful donor relationships and building a dynamic fundraising team to drive increased donor retention and income for the charity.

About you

You will play a key role in the financial sustainability of the organisation, helping to shape the future of support for unpaid carers in BaNES. With a proven record in philanthropy and at least one other income generation activity, alongside effective management skills you’ll have the knack for crafting compelling results driven proposals that resonate with donors and funders alike. Your prowess as a skilled communicator allows you to expertly forge tailored relationships with a diverse array of stakeholders, whether in the digital platforms or face to face encounters.

As an expert in organisation, you possess the capability to conceive and deliver productive income generation strategies with finesse. Your understanding of fundraising legislation equips you with the knowledge needed to navigate the intricacies of this field. In short, you're the dynamo we need to help drive our mission forward.

About us

The Carers’ Centre is a local independent charity with a big vision! We want to live in a community where unpaid carers are fully recognised, valued, and supported. By joining The Carers’ Centre, you are joining a team dedicated to helping families across Bath and North East Somerset when they need us most.

We provide trusted information, advice, and support to unpaid carers of all ages, enabling them to maintain or improve their health and wellbeing, stay in control of their caring role, and get connected with others in a similar situation to them. In addition, we work with the wider community to improve recognition and support for unpaid carers.

We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults and expect all staff and volunteers to share this commitment. All applicants are subject to a satisfactory Disclosure and Barring Service check and at least two independent references.

We are committed to providing services that embrace diversity and promote equality of opportunity.

Why join us?

· Our small but passionate team thrives on collaboration, open communication, and celebrating impact together. We’re all in this to make the world a little better.

· We want our employees to have more control over their work/life balance, that’s why we offer flexible start and finish times, as well as the ability to enjoy our beautiful riverside office which comes with free parking, and to work from the comfort of your home.

· With work/life balance in mind and the many caring roles we know people can experience, we make sure our policies work for families.

· As a small but powerful local charity, we rely on digital innovation. You’ll use tools such as CRM systems, collaborative tools, email marketing platforms and social media analytics to engage donors and drive campaign effectiveness in partnership with the comms team.

· As well as all this, you will receive a 5% pension contribution, generous sickness pay, 25 days annual leave plus bank holidays and discounts through an employee discount scheme. In addition, you will also get an additional day of leave each year, for 5 years.

We welcome applications from all backgrounds and communities. We are committed to building a diverse team that reflects the people we serve.

Key duties and responsibilities

Main responsibilities

In line with our income generation strategy:

· Lead on the strategic planning and implementation of income generation activities to help build sustainability of The Carers’ Centre and its services for 19,600 unpaid carers across Bath and North East Somerset.

· Develop and implement a stewardship programme for donors and funders building support and securing new income for The Carers’ Centre.

· Work collaboratively with colleagues to help deliver The Carers’ Centre vision for carers.

Income generation

· Design and deliver a diverse income generation plan to support philanthropy and fundraising in line with The Carers’ Centre Strategic Plan.

· Co-produce annual philanthropy and fundraising targets and take the lead responsibility to instigate and co-ordinate the activity that will achieve them.

· Build long-lasting relationships with key local philanthropists, donors, and funders.

· Work proactively with colleagues to research, identify and scope a portfolio of compelling projects and proposals that will appeal to donors and funders.

· Work closely with communication colleagues to develop appropriate communications campaigns and activities for different supporter groups.

· Contribute towards the charity’s communications and marketing strategy ensuring fundraising is embedded.

· Develop, maintain, and implement relevant policies and procedures in line with our growth plans.

Line management

· Provide effective line management and support to direct reports to help them maximise their potential and effectiveness.

· Ensure line reports consider their own health and wellbeing.

General

· Uphold and embed our values and behavioural competencies.

Ensure you and your reports:

· Uphold and embed our values and behavioural competencies in your work

· Deliver against the agreed workplan.

· Adhere to the Carers’ Charter.

· Work within The Carers’ Centre’s policy framework.

· Ensure that you adopt good practice within the Carers Trust network.

· Take responsibility for ensuring communications are in line with GDPR and The Fundraising Regulator guidelines.

· Encourage carers to provide feedback on The Carers’ Centre services and to become actively involved in shaping future delivery.

· Work with the Carbon Champion, the Senior Leadership Team and small working group of colleagues to look for ways to reduce carbon footprint across the organisation, make cost savings on energy usage and achieve targets throughout the Carbon Footprint project

· Support the Carbon Champion by implementing environmentally friendly practices to help reduce our carbon footprint.

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.

They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.  The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

• Lead on rent accounts and be the point of contact for tenants for queries
• Maximise income recovery through intervention
• Follow landlord approved escalation processes and procedures
• Hit personal and team KPI’s and help with the take-up of Universal Credit

Requirements:

• Knowledge of income management and relevant housing legislation
• Understanding of welfare benefits and use of financial records and IT systems
• Strong customer service and working well in a team environment
• Ability to communicate effectively with both internal and external stakeholders

If you are looking for your next role and are experienced in Rental Income, please apply ASAP.

Main Purpose of Role

CFAB is a national charity and the UK-branch of the International Social Service network. Our social work team helps to resolve cases involving child protection, children in care, and vulnerable adults when the case crosses international borders. CFAB social workers offer advice and guidance to individuals and local authorities and help to link social work services between the UK and another country. CFAB social workers engage in direct work with beneficiaries through kinship assessments and risk assessments.

The main purpose of the role is: to manage a caseload of complex cases originating in the UK or overseas which involve child protection issues; to support, advise and quality assure the work of social workers in other countries; to deliver training to professionals on issues related to international social work, and: when needed, to complete kinship assessments of family members who have come forward to care for a child in care.

Note: Whilst there are some opportunities to complete direct work with service users, such opportunities are limited as the focus of the role involves supporting social workers abroad and delivering training to UK Local Authorities.

Main duties, tasks and key results

1. To hold a caseload of allocated cases originating in the UK or overseas

• Quality assuring complex kinship and parenting assessments completed by social workers abroad for court proceedings in the UK.
• Managing complex cases requiring liaison with local authorities or individuals in the UK, and the relevant authorities overseas to resolve the case;
• Assessing cases referred to CFAB, identifying the intervention required and the resources/agency to undertake it
• Preparing information for referral abroad or to an agency in the UK;
• Establishing, developing and maintaining relationships with clients and/or agencies in the UK and overseas to ensure the progression of cases to resolution;
• Ensuring that all cases are dealt with in a manner consistent with CFAB guidelines and Social Work England’s’ professional standards;
• Undertaking the required administrative tasks.

2. To participate in running the Advice Line service and responding to enquiries made to CFAB

• Offering advice to local authorities, NGOs and individuals
• Advising on referral procedure and fees
• Sending follow-up documents to enquirers
• Liaising with overseas partners for advice and to establish if services are available

3. To provide training to local authority professionals

• Deliver training sessions, jointly and single-handedly, to UK authorities on issues relating to international child protection, e.g. child trafficking and private fostering
• Present on CFAB’s behalf to conferences on international child protection, as required.

4. To undertake social work assessments

• Undertake kinship assessments of individuals in the UK who have applied to care for a child within their family who is in care in another country;

5. To support the development of the Social Work Team and wider CFAB team through:

• Participation in social work and CFAB team meetings
• Regular supervision meetings with line manager
• Representing CFAB to external partners
• Contributing to special projects as required

6.  To be adaptable and willing to take on new roles and responsibilities as the services of CFAB develop in response to the changing needs

7. To maintain up to date knowledge of legislation and policies affecting the work of CFAB to ensure a high quality consultancy service to service users.

8.  To present, represent and promote the organisation to a range of audiences and settings, including promotional events.

SKILLS/ABILITIES/KNOWLEDGE

Essential

1. Right to work in the UK

2. A thorough and in-depth knowledge of safeguarding issues and all relevant UK legislation and knowledge of international regulations.

3. Strong reporting writing and analytical skills 

4. Ability to use discretion and judgement when dealing with sensitive and confidential information.

5. Ability and commitment to undertake all duties and interactions with employees, partner providers and customers fairly, without unlawful discrimination, and with due regard to CFAB’s equality, diversity and health and safety polices.

6. Knowledge and understanding of cross cultural social care issues and commitment to the charitable services CFAB provides.

7. Excellent spoken and written English.

8. Excellent ICT skills.

Desirable

9. Experience of conducting assessments to inform court proceedings in the UK

10. Experience of working for a charity or NGO

11. Experience of working in international child protection and/or in multicultural settings.

12. Ability to speak and write to a business level in a language relevant to CFAB’s work other than English

Special issues

Occasional requirement to travel within the UK to complete assessments or deliver training.

Key external contacts

International Social Service network partners

Local Authorities across the UK

Additional Requirements

1. Ensuring adherence to necessary legislation e.g. Data Protection Act, Health and Safety Act

This job description is a non-contractual document and may be changed at any time by CFAB. All employees are expected to be flexible over the tasks/duties and responsibilities of their roles in order to meet the needs of both of CFAB and our service users/partners.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: The role is primarily based at Crisis Skylight Brent (1-2 Bank Buildings, High St, NW10 4LT). This role will include some outreach and there is an expectation to travel across the wider Harlesden area and other parts of Brent to support individuals and meet relevant support agencies.

Contract: 12-month fixed term contract

About the role

This is an exciting new role in Crisis to deliver upstream prevention in partnership with Brent Council in Harlesden by supporting a newly set up Neighbourhood Team and contribute towards its key aims of preventing homelessness and income insecurity as part of Crisis and Brent Council’s place-based approach.

You will:

• Be a first point of contact for people in Harlesden who are at risk of homelessness, who are also likely living with debt / income insecurity and who may not have engaged with services or who fall outside homeless services’ criteria or statutory level support and who could benefit from holistic earlier support.

• Through high quality, person-centred IAG, coaching, advocacy, casework and a range of relational methods you will enable local people in Harlesden to resolve issues themselves, access services or be linked to the integrated neighbourhood team to help to address to address barriers and seek solutions.

• Reach out to people in the community, listen carefully to their story as you work with them to agree options and possibilities, and identify a range of solutions to support their goals, improving income security and preventing possible future homelessness.

• As lead worker create person centred support for an individual, to build collaborative, consistent and Psychologically Informed relationships with individuals and stakeholders from a range of services within and outside the integrated neighbourhood team.

About you

• You have worked within a relevant sector that supports people e.g., homelessness, mental health, drug and alcohol treatment, social care, education and skills, youth work, community development

• You can demonstrate awareness of barriers to engagement and participation experienced by people facing homelessness or a future risk of homelessness and other forms of social exclusion with an understanding of how they might be overcome.

• You have experience of assessing presenting needs, and an understanding of strengths-based assessments and action planning. Empathy and understanding of the barriers to accessing services and support faced by homeless people including mental health issues, and awareness of ways to over-coming them, including planning and reviewing actions and goals, meeting client needs and priorities.

• You work collaboratively with the ability to build and manage successful relationships with external agencies and relevant service providers and successfully advocate on behalf of clients and strong interpersonal skills.

• You have experience of delivering high quality information, advice and guidance or coaching and managing a caseload within a relevant sector, holding a Level 3 Information, Advice and Guidance or coaching qualification or be willing to work towards one.

• You are able to effectively manage own workload, including a varied caseload, with excellent organisational skills and the ability to manage conflicting priorities, exercise judgment under pressure and balance competing demands and willingness to reflect upon and develop own practice.

• You are a strong team player and ability to work on own initiative and seek support and advice where appropriate

• You can demonstrate knowledge of safeguarding and commitment to act in compliance with safeguarding policy and procedures
• You will demonstrate commitment to Crisis’ purpose and values, alongside Brent Council’s values .

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 10 September 2025 at 23:59

Interview date and location: Wednesday 19 September 2025 at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT.

We would strongly encourage you to visit Crisis Skylight Brent prior to applying. We are holding an open evening on 2nd September from 17.00 – 18.00 hrs and 18.00 to 19.00 hrs at Crisis Skylight Brent, 1-2 Bank Buildings, High St, London, Harlesden, NW10 4LT to meet with the Skylight Director and some of the team. To RSVP and let us know you’ll be attending please email us.

If you’re unable to make the open evening but would like to have an informal conversation about the role, please email us and we will arrange a call.

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Purpose of Job

To deliver a high-quality service to and facilitate opportunities for individuals with spina bifida and/or hydrocephalus and their families/carers through Shine membership.  To empower and enable members Living with the conditions to lead healthy and happy lives through greater independence, better condition management and by creating links to the Shine community across England.

SHINE has over 14,500 members with spina bifida and/or hydrocephalus. This post will bring a real focus to the Essex, Suffolk & Norfolk area and will be an exciting opportunity to engage with members and develop and deliver the services we offer.

Our Little Stars project for 0–12 year olds has been established for over 3 years supporting younger members and their families with their diagnosis and beyond. We also have a growing Teen membership known as FIRE (Friendship, Independence, Resilience, Equality) Working alongside our multi skilled, established team, you will be supporting members across all age groups and building on the great foundations already in place.

We are looking for someone who can cover the Essex, Suffolk & Norfolk area. You will be home based but will be required to attend clinics in this area and London, events and meet members one to one where necessary within your allocated area and occasionally across wider areas and nationally.

Shine will offer you:

• A competitive salary of £28,471 (pro-rata for part-time hours)
• Regular working hours, and no shift work (some very occasional weekends or evenings) 
• 3% pension contribution
• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours)
• Additional annual leave due to length of service
• Opportunity to purchase additional annual leave
• Broadband allowance
• Life insurance after 12 months’ employment 
• Access to our Employee Support Programme
• Support to learn and develop

Please see the full Job Description & Person Specification below and on our website. 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.

If you would like to discuss the role, please contact Sarah Carrier, England Services Manager by email to arrange a convenient time for a call.

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted*

Closing date: Monday 15th September 2025 11pm

Interviews: Friday 26th September 2025

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.