Customer service manager jobs in hampton court, greater london
Westway Trust is seeking enthusiastic and motivated individuals to join their existing dedicated and friendly team of sessional workers to provide ad-hoc support to various departments within the charity. By joining us you will be instrumental in the services and support we provide to our local community in North Kensington.
The Trust currently has a need for sessional Administrators; Receptionists and Events Support staff. If you are keen to join the team on this exciting journey of enhancing the lives of the local people, and don’t mind being contacted at short notice to work (on some occasions), then we would love to hear from you.
About you:
You will need to have the right balance of knowledge and experience with excellent interpersonal and customer-facing skills and will be available to work at short notice. You ideally will reside in North Kensington or nearby, and will be committed to working for a charity supporting and enhancing the lives of people in the local community.
Key responsibilities of the role include but not limited to:
Administration:
- Handling general administrative tasks such as data entry, filing, photocopying, and document preparation.
- Assisting with office organisation and supply management.
- Diary management.
- Respond to enquiries (internal and external).
Receptionist:
- Provide a professional and friendly welcome for all visitors to the building.
- Manage meeting room bookings.
- Set-up and clear-down meeting rooms.
- Receive and respond to incoming calls.
- Open and close the building at the designated times each day.
- Sort and distribute post.
- Signpost safeguarding concerns in line with the safeguarding policy.
Events Support:
- Provide administrative support and excellent customer service.
- Preparing rooms/areas for meetings and events, including the moving of equipment such as tables and chairs.
- Provide support on event day.
Knowledge and Experience:
You will have experience in one or more of the following roles:
- Administration.
- Event support.
- Receptionist.
Personal Skills:
- Reliable and flexible.
- Confident communicator.
- Excellent organisational skills with a high attention to detail.
- Can proactively support colleagues in delivering a successful event.
- Can take the initiative to get things done.
- Proactive attitude with good problem-solving skills.
- Customer focused, with the ability to provide a friendly and efficient service to customers, staff and community members.
- Good IT skills, including MS Office Word and Outlook.
- A willingness to learn, where needed.
- Ability to work independently and as part of a team in culturally diverse environment.
- Connection to or significant understanding of the local area and its social, cultural and political heritage would be highly desirable.
- Commitment to living out the Westway Trust values including placing the community at the centre of all we do.
- Demonstrable understanding of, commitment to, and promotion of equality of opportunities, diversity and inclusion.
Benefits of working with us:
- Great location in the heart of Portobello, North Kensington
- Investor in People (IiP) employer
- Free gym membership at health club one minute walk from the office
- Pension scheme
- Life Assurance
- Free eye test voucher
The application deadline is Tuesday 24 June when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early (an early application is strongly recommended) or re-open the advert at any point should we wish to.
We exist to work together with the local community to enable North Kensington to thrive.





The client requests no contact from agencies or media sales.
In this role, you will ensure the smooth and effective running of our Board of Trustees and its supporting committees. Working closely with senior leaders and Board members, you will be responsible for coordinating meetings, preparing high-quality documentation, and supporting compliance with governance and regulatory standards.
You will play an essential part in delivering a professional and efficient meeting management service. This includes planning and scheduling meetings, drafting agendas and papers, maintaining accurate records, and ensuring that best practice principles are upheld across all committee processes.
You may already have experience in committee administration, or you may bring a strong background in general administration or an educational interest in governance and a willingness to learn.
If you’re a quick learner with a keen interest in developing expertise in committee administration, we’d love to hear from you!
We would like to hear from you if you can demonstrate:
- Experience of providing diary management support
- Experience of committee secretarial duties
- Demonstrate customer service exeperience
- Confident written and verbal communication with colleagues and senior stakeholders
- Demonstrate strong organisational skills including the management of multiple activities.
- Delivery of work that is on time and to a high standard with excellent attention to detail.
- Demonstrate a high level of IT skill that can be used to deliver day-to-day work and to improve business processes.
The salary for this position will be between £30,000 - £34,000 depending on experience. This is a full time post at 36 hours per work and will be offered on a permanent basis. We will consider making this a part-time appointment, but no less than 0.8 FTE.
We value spending time working in-person to develop strong connections with each other and with our mission, so you will be based at our central London office for a minimum of three days a week with the option to work remotely for the remainder of the week.
At the Medical Research Foundation, we believe that diversity drives creativity and innovation. We are dedicated to promoting equality of opportunity, fostering fairness and inclusion, and creating an environment where everyone feels that they belong.
We welcome all applicants including those from individuals from minoritised groups, including those from Black, Asian, and minority ethnic backgrounds, disabled people, and members of the LGBTQI+ community.
Closing Date: 18 June 2025
Interview Date: 1 & 2 July 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for a Marketing and Communications Administrator to join the Marketing and Communications Team . Your role is to provide high quality administrative support to the Marketing and Communications team and the wider Fundraising, Communications and Retail Directorate.
This role is not open to sponsorship.
Role Requirements
- Dealing with incoming enquiries from across the organisation and externally to signpost to the right team in an efficient way.
- Point of contact for clinical administrators attending meetings, feeding back to marcomms team on activities and helping to keep lines of communication open between teams.
- Providing cover on press inbox if needed.
- Working with the team to create and send our weekly news round up.
- Facilitating the local induction and training of new staff to support new starters to feel welcomed, achieve compliance, and get up to speed in their roles.
- Arranging booking of regular Marketing and Communications team meetings.
- Maintaining the team sharepoint site.
- Supporting the team with planning and helping to monitor tasks that come in.
- Supporting the Digital Manager with managing tickets and enquiries to our web developers.
- Supporting the Marketing and Communications Officer to manage the collateral review and management process and assist with archiving.
- Assisting with intranet updates.
- Fulfilling printing and laminating requests.
- Creating posters and templates for retail.
- Creating resources for events eg name tags, signage.
Interview Date: TBC
Terms and Conditions
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
About the role:
We’re looking for a passionate and driven Trusts and Foundations Officer to join our ambitious Fundraising team. Working closely with the Trusts and Foundations Manager, you’ll contribute to our fundraising strategy and help meet annual income targets. This is an exciting opportunity to play a key role in securing significant funding that helps us deliver life-changing services across London. You’ll work with a supportive and collaborative team to develop compelling proposals and build lasting relationships with funders who share our vision of ending homelessness.
In this role, you’ll take ownership of a varied portfolio of charitable trusts and foundations, managing the full cycle of fundraising - from research and cultivation to writing applications and providing meaningful stewardship. You’ll collaborate closely with colleagues across the organisation to identify funding needs and shape bids that align with SHP’s strategy and impact.
If you’re a confident communicator with a flair for storytelling, relationship-building, and strategic thinking, this role offers the chance to make a tangible difference every day. You’ll have the freedom to bring ideas, grow income, and develop your skills in a dynamic and rewarding environment where your work truly matters.
The team currently works 2 days in the office in Kings Cross and 3 from home. The office days are currently Wednesday and Friday but do often change depending on the demand of meetings/events/week to week responsibilities.
About you:
- At least one year of experience in securing grants from charitable Trusts and Foundations.
- Track record of securing grants from charitable Trusts and Foundations.
- Understanding of and enthusiasm for SHP’s delivery approach and mission and values.
- Highly numerate and attentive to detail.
- Entrepreneurial, results-driven and able to work on own initiative and also as part of a team, meeting deadlines under pressure.
- Strong analytical skills and the ability to think strategically.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 22nd June at midnight
Interview date: Wednesday 2nd and Thursday 3rd July Online via Microsoft Teams
Please note applications are reviewed for AI use in application questions.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
Up to £34,400 per annum (£43k pro-rata), plus 8% employer pension contribution, excellent holiday
28 hours per week
Hybrid working – homebased working for the majority of time with a need to attend head office in Godalming monthly (open to negotiation), plus a requirement to travel for relevant events and meetings
Use your creativity and compassion to help animals live free from cruelty.
At the League Against Cruel Sports, we are powered by a passionate vision: a society where animals are no longer persecuted in the name of ‘sport’. Legacies already fund around half our work — and as our new Legacy Marketing and In Memory Manager, you’ll play a central role in securing the long-term future of our mission.
You’ll lead the development and delivery of inspiring campaigns that show supporters the incredible impact their legacy could have, helping us protect animals for generations to come. You’ll also develop our first-ever In Memory giving strategy – creating meaningful, sensitive ways for people to honour loved ones through our work.
We're looking for someone with experience of running integrated Legacy and In Memory campaigns across multiple channels – someone who can tell a powerful story, build trust, and connect emotionally with our supporters. You’ll be confident managing projects, budgets, creative suppliers and data. Most of all, you’ll be motivated by impact – using insight and empathy to deliver work that really matters.
This is an exciting time to join our ambitious Fundraising Team as we grow our reach, deepen our supporter relationships and transform how people think about animals and sport. If you want to help build a kinder future, we’d love to hear from you.
What you’ll be doing:
· Driving and delivering legacy strategy; acquisition, conversion and stewardship campaigns
· Designing and launching a new In Memory strategy
· Creating compelling supporter journeys and communications
· Running events, appeals and digital campaigns
· Working closely with internal teams; fundraising, campaigns & communications, public affairs, intelligence and finance
· Using insight and analysis to drive improvement and impact
What you’ll bring:
· Proven experience of Legacy and In Memory fundraising across multi-channel delivery
· Strong project management and creative campaign delivery skills
· Excellent copywriting and creative briefing skills
· Confidence with data, segmentation and analysis
· Confidence to represent the League at supporter events
· A collaborative approach and a genuine commitment to animal welfare
Why Join Us:
We understand the importance of a healthy work-life balance, with 28 days of annual leave (in addition to the public holidays and rising with service) and flexible working arrangements, including options for compressed hours and remote work from, day one. Additionally, our benefits package includes a generous employer contribution of eight percent towards your pension scheme and discounts on shopping, electronics, hospitality and leisure. Find out more about working at the League.
The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.
We believe that together we can end animal cruelty in the name of sport. Join us in our purposeful mission to redefine what is acceptable and inspire positive change in animal welfare legislation.
Ready to make a real difference?
To apply, please submit your CV along with a covering letter detailing your interest in the role and relevant experience and skills by 22 June 2025.
We are seeking an Exhibitions and Collections Projects Manager to join the Crafts Council on a permanent basis. This is a vital role in the Public Programmes team to oversee the maintenance and development of Crafts Council Collections and the delivery of key temporary exhibitions.
Reporting to the Senior Collections and Programme Manager, this role will ensure the Crafts Council Collections are documented and preserved to a high standard for future generations. They will also support the strategic development of the Crafts Council’s programme, managing relationships with external commercial partners, artists and institutions, overseeing project budgets and timelines and contributing to reporting and evaluation frameworks.
This is a dynamic and hands-on role which involves working across the organisation and beyond to deliver and communicate best practice in exhibition production and collection management.
About You
- You will bring adept production and organisational skills to this role
- You will be confident leading the planning and delivery of exhibitions and collection projects working in collaboration with artists, partners, contractors and venues
- As an experienced exhibition project manager, with expertise in collection management, you will have a strong understanding of what it takes to successfully realise displays to a high standard and be familiar with collection management procedures and systems
- You should be a self-starter who is confident working independently and as part of a team
- You should be a clear communicator ensuring that project information is disseminated and adhered to by all stakeholders.
Main Duties
In collaboration with the Senior Collections and Programme Manager, you will:
- Oversee planning and arrangements for installation and de-installation of exhibitions including Brookfield Properties Craft Award summer exhibitions
- Maintain exhibition and collection project budgets, timelines and documentation to a high standard
- Lead dynamic teams of casual assistants, freelance technicians, designers, conservators and photographers as required
- Facilitate accessibility of the Crafts Council Collections including Primary, Handling, Archive, Oral Histories and Library. Leading on both online accessibility via Collections Online and ensuring the collection is available to its audiences physically
- Ensure maximum impact from National Lottery Heritage Funded project 'Craft for the People' Is achieved, ensuring crafts council collection is available to a wider amount of people and is more resilient
- Oversee management of upcoming loans, arranging object transportation, entry and exit processes, loan agreements, mounting and conservation, where needed
- Lead on loans marketing and collections income generation projects
- Oversee collection management projects, including acquisitions, auditing, condition checking, improving packing, image and copyright licensing, object photography, location and movement control. Recording Information on Crafts Council's CMS Museum Index +
- Review and improve collections storage processes, embed collections trust benchmarks in security, building management system for temperature and humidity control, pest and disaster management
- Contribute to implementing cost-effective and environmentally sustainable working practices for exhibitions and collection maintenance
- Ensuring that we are recording the impact of our programming by recording data and KPI's. Integrating our customer relationship management system Salesforce.
Please see our Job description for further details.
Salary
£31,500 gross per annum based on part-time working 32.65 hours / 4.5 days per week
(£35,000 gross per annum based on full-time working)
Contract and Hours
Permanent, 32.65 hours / 0.9 / 4.5 days per week
A typical working day is 9.15-5.30pm, including a lunch break (unpaid). With some remote work, a minimum of three days per week are to be worked at Crafts Council office and gallery.
To commence as soon as possible from July 2025 onwards.
Crafts Council aims to support flexible working and part time arrangements where it is appropriate for the role.
Deadline: 12 noon Wednesday 18th June 2025
Interviews: From week commencing Monday 30th June 2025
Please provide a CV and covering letter including the following information:
1. Your interest in working for the Crafts Council and this position
2. Details of your relevant knowledge, skills and experience
3. Tell us about an exhibition or collection you have been inspired by including the reasons why and how this has impacted your work
The client requests no contact from agencies or media sales.
The multi award-winning ISM is the dynamic, change making professional membership body for musicians. With a current membership of over 11,000, the ISM is known for its campaigning work as well as its comprehensive services for its musician members.
The ISM is now looking for a talented marketing professional to join the collaborative and creative marketing team at the ISM to drive our marketing activities: in particular recruitment of new members. You will have a good understanding of why professionals join a membership organisation and great analytical skills as well as emotional intelligence and keen attention to detail. You will also work with membership colleagues to promote retention within the membership. You will be able to demonstrate significant effectiveness in your career to date and have at least 5 years’ marketing experience, preferably in a membership organisation or in an arts setting.
You will be joining a professional staff team who are based in Bayswater, London. The role is hybrid but at least 3 days per week will be in the office.
For a full job description for this role and details of how to apply please visit the ISM website.
Closing date is Monday 23rd June. Interviews will take place face-to-face and applications generated by AI will not be considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Interim - High Value Fundraising Operations Consultant, a unique contract opportunity, joining a well-known charity based in Greater London.
This ‘High Value Fundraising Operations Consultant’ role offers a unique opportunity for someone with a strong understanding of High-Value Fundraising, along with operations, systems and data to influence a critical CRM transformation project that will shape the charities future engagement with supporters.
- Contact Length: July 2025 – June 2026
- Days: Ideally Full-Time, though open to considering 4 days, potentially 3 days per week.
- Hybrid: Ideally 2 days per week in the London office.
- Day Rate: c.£475.00 a day. Open to further conversation.
It’s an exciting time to join the team as the charity embarks on a major cross-organisational initiative to consolidate all data into one integrated CRM system. As part of this ambitious project, this new role has been created to ensure philanthropy fundraising operations are fully represented and embedded in the design of the future system.
The ‘High Value Fundraising Operations Consultant’ will play a crucial role in representing the Philanthropy & Trusts team through this CRM transformation programme.
With a strong understanding of high-value fundraising, you will work closely with colleagues across Philanthropy, Partnerships and Commercial (PP&C) to understand the nuances of working with major donors, trusts and foundations, and partners.
You will use this in-depth understanding of the team’s key relationship management and data needs to represent PP&C as a subject matter expert through the CRM transformation programme to ensure the system meets the strategic and operational requirements of high-value fundraising.
Key Responsibilities
Stakeholder Engagement & Requirements Gathering:
- Shadow members of the Philanthropy & Trusts team to gain a comprehensive overview and insight into workflows, processes and associated system and data requirements.
- Provide new ideas and initiatives to the Philanthropy & Trusts team for consideration to implement within the new CRM system, e.g. KPI monitoring, moves management.
- In collaboration with the CRM transformation programme team and Data Services team, document and articulate the specific data requirements for high-value fundraising, including relationship management, prospecting, stewardship and reporting.
- Act as the key liaison between the Philanthropy, Partnerships & Commercial team, the CRM transformation and the Data Services team during the programme delivery.
Project Delivery Support:
- Attend meetings to ensure high-value fundraising needs are considered during system design, development, and testing.
- Participate in project workshops, sprint reviews, and user acceptance testing to validate functionality against requirements.
- Champion user needs and advocate for system features that support strategic fundraising goals.
Process Improvement & Change Management:
- Identify opportunities to streamline or enhance existing workflow, systems, data and reporting processes in preparation for system transition, in collaboration with relevant stakeholders.
- Support the development of new workflows, systems, data and reporting processes that align with the Launchpad system’s capabilities.
- Contribute to change management efforts, helping to communicate system changes to internal stakeholders and support adoption across high-value teams.
- Support training sessions and act as a knowledge hub for team members during system implementation.
Essential Experience and Skills:
- Proven experience working with or supporting high-value fundraising teams (major donors, trusts & foundations, or corporate partnerships).
- Strong understanding of fundraising CRM systems (Salesforce, Raiser’s Edge or similar) and the workflow, system and data needs of philanthropic teams (e.g. KPI monitoring and management, donor stewardship journeys, prospecting, due diligence and moves management).
- Excellent communication and stakeholder management skills, with experience of effective cross-functional working.
- Experience collaborating with data services teams or on implementation projects in a charity or fundraising environment.
Deadline for applications: Wednesday 11th June. Due to the short deadline, if the role is of interest, please apply as soon as possible.
As a leading fundraising consultancy and search practice, and a certified B Corp™, the AAW Group is committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and are happy to make reasonable adjustments, working with our clients, for any disability or other additional needs throughout the recruitment process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This is a varied role, ideal for someone who enjoys working across lots of projects at the same time. Your main focus will be managing our staff training programme, supporting with the recruitment and onboarding of new staff and overseeing our office functions. You'll also look after some of our financial admin as well as providing some executive support for our Board of Trustees. We're a small team of 30 staff and the role is a hybrid, designed to support all aspects of the central functions of the Charity.
Your HR responsibilities (around 3 days a week), will be to:
- maintain accurate HR records for all staff
- manage and administer our HR platform, Employment Hero
- co-ordinate our annual training schedule, manage the training budget and oversee our external trainers
- lead on the recruitment and onboarding of new staff
- oversee our DBS Records
- develop and oversee staff inductions
- manage the timesheets and payroll for Ignition Brewery, the Charity’s trading subsidiary
- lead the organisation in becoming a Disability Confident employer
- contribute to the development of the our HR policies and procedures
Your admin responsibilities (around 2 days a week), will be to:
- act as the office manager, ensuring that staff offices are maintained in a neat and tidy fashion
- act as Secretary for the Board of Trustees and Risk & Finance sub-committee, organising meetings and taking minutes
- manage service users' personal account records
- send out monthly statements to parent-carers and follow up on overdue accounts
- support the CEO and Finance Manager with the development and roll-out of new digital platforms as the service grows
- organise staff events such as annual training days, Christmas parties, etc…
- monitor stock levels and order supplies
- manage petty cash
- maintain our public noticeboards
- answer telephone and email enquiries
You'll also support our service delivery team at major events (e.g. annual show, sports day, etc…) and establish and maintain excellent working relationships with parent-carers, external agencies, funders, local authorities and other external stakeholders.
What we need from you (the essentials):
- a minimum of one years’ experience working in a fast-paced administrative environment
- excellent communication and interpersonal skills
- good written skills, with an ability to produce reports and other relevant documentation using Microsoft Office and CRM systems
- strong organisational skills with an ability to plan ahead and work across different areas of the charity simultaneously
- an ability to maintain discretion and confidentiality
- meticulous attention to detail with an ability to perform tasks accurately and efficiently
- a flexible and ‘hands-on’ approach to your working practice, with a ‘can-do’ attitude
- a willingness to learn and an openness to feedback in order to improve your work
What we’d also like from you (the desirables):
- previous experience of working in a HR and/or admin team
- an ability to manage projects through to completion
- experience of working with neurodivergent adults and/or adults with learning disabilities in a voluntary capacity
Brighter Horizons believes that every adult is entitled to live freely of abuse, harassment and bullying and, as such, is committed to safeguarding and promoting the welfare of vulnerable adults. This post is subject to a satisfactory standard DBS check.
Our mission is to enable people with learning disabilities to live independently, to find belonging and to be active members of their community.




The client requests no contact from agencies or media sales.
Contract: 12-month fixed term contract, part time, (28 hours per week)
Salary: £43,962 - £47,502per annum + London weighting allowance at £3,954 per annum, pro-rated
Location: Hybrid, London, Victoria Animal Hospital SW1V 1QQ (2 days per week in the office)
Closing date: Sunday 22 June 2025
Interview dates: 30 June & 1 July 2025
Join Blue Cross as a Project Manager and help shape the future of our Veterinary Services, helping people on low incomes to access vital healthcare for their pets. As part of our central Strategic Planning team, you’ll use your project management skills to help deliver an ambitious expansion programme to reach more pets and people across the UK who need our help, at a time when it has never been needed more.
More about the role
In support of our three-year strategy, Our Focus, we’re working to increase the number of pets we help through our veterinary services whilst maintaining a financially sustainable service for the charity.
To achieve this, we’ve designed a programme of service design and improvement projects, and as Project Manager, you’ll play a vital role in bringing this vision to life.
Working closely with the Programme Lead and Head of Veterinary Operations, you’ll lead the implementation of a key service design project across our hospitals, working with hospital teams to make the transition as smooth as possible whilst maintaining focus on the project benefits. You’ll also support the programme team to apply our project methodology ensuring the necessary structure and governance.
We’re looking for someone with a track record of delivering large, service design changes in operational, customer-facing environments. You’ll be an experienced Project Manager, with a collaborative approach and great stakeholder management skills to enable you to lead our teams and clients successfully through this transition. Experience in a similar healthcare setting would be beneficial, in addition to a passion for pet welfare and empathy for our clients.
At Blue Cross, we offer a rewarding career where you can make a tangible difference to the lives of pets. You'll join a passionate and dedicated expert team committed to our purpose to help pets and people thrive together.
We provide an inclusive, supportive and collaborative work environment, opportunities for professional development, and a competitive benefits package, including flexible working arrangements.
What you’ll do:
- Plan and deliver your projects using our tried-and-tested project management approach (based on Prince2) to achieve successful outcomes.
- Keep a close eye on project progress, budget, quality and performance to ensure we meet our goals.
- Build strong relationships with colleagues and external partners linked to your projects.
- Work collaboratively to create realistic plans and allocate resources effectively.
- Clearly communicate project updates, challenges, and successes to stakeholders and senior leadership.
- Manage changes and issues, finding creative solutions.
- Identify and manage project risks.
- Maintain accurate and up-to-date project records.
Want to know more? We've attached a detailed job description that outlines the role and responsibilities in greater depth.
About you
We’re seeking a highly motivated and experienced Project Manager with a passion for project management and pet welfare. You’ll be a natural leader with excellent communication and interpersonal skills.
You’ll have a proven track record of delivering large, successful projects on time and within budget to meet their goals.
Knowledge, skills, and experience
- Experience leading strategic, cross organisation service design projects successfully from start to finish
- Strong project management skills and in-depth technical knowledge (Prince2 or equivalent)
- Excellent organisational and planning abilities
- A keen eye for detail and accuracy
- Excellent interpersonal and communication skills with extensive experience of engaging, influencing and working with diverse teams and external clients to deliver change
- A passion for pet welfare
- Experience managing multiple projects simultaneously
- Experience working in a busy role and to deadlines
It would be great (but not essential) if you also had:
- Previous animal welfare/charity experience
- Experience working in a similar healthcare setting
- Change management qualification
- Experience of using MS Project
Ready to join us?
Click the ‘Apply Now’ button to complete a short application form and upload your CV ahead of the closing date on Sunday 22 June 2025.
We may close this advert early if we receive a high volume of suitable applications. We look forward to receiving your application!
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.
With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme
- Annual volunteer days
- Claim for professional fees
- Charity worker discounts across a variety of retailers.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about fashion or furniture and want to make a difference through your work? We are looking for a dynamic and experienced Store Manager to join our team, focusing on driving sales while supporting our charitable mission.
About Emmaus Greenwich
Emmaus Greenwich is a unique charity that offers a home, work experience, and individual support for up to 45 people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, meaningful work opportunities, and a sense of belonging.
At the heart of Emmaus Greenwich is our companions. Companion is the name given to people who live in an Emmaus community and contribute to the social enterprise, where they support themselves and one another.
Emmaus Greenwich offers an individual holistic package of support and a tailored development plan to support each companion develop new skills (or build on existing ones) to boost confidence, improve mental and/or physical health and wellbeing, and increase employability.
About the Role
As the Store Manager, you will play a key role in supporting our Retail Manager to maximise sales and ensure the smooth operation of our retail business. You’ll be part of an enthusiastic Retail team that values collaboration, innovation, and a shared commitment to positive change.
Key Responsibilities:
- Assist the Retail Manager in achieving sales targets and operational goals.
- Lead, inspire, and manage a dedicated team, including staff and volunteers.
- Ensure exceptional customer service and a welcoming store environment.
- Manage inventory, merchandising, and store presentation to align with brand standards.
- Oversee daily store operations, including cash handling, reporting, and compliance.
- Contribute to marketing initiatives and community engagement efforts.
About You:
- Experience: Previous experience in a store management role within the fashion or furniture industry is essential.
- Skills: Strong leadership skills with proven line management experience. Experience managing volunteers is highly desirable.
- Attitude: Positive, proactive, and passionate about driving change. A “can-do” attitude and optimism for the future are a must.
- Passion: Enthusiasm for fashion, furniture, and making a positive impact through charity-focused work.
Why Join Us?
- Training: Additional training and development opportunities will be provided.
- Team: Join a friendly and supportive team that is dedicated to making a difference.
- Impact: Be part of a company that values its people and their contributions to both business and community.
If you’re ready to take the next step in your career and share our passion for fashion and positive change, we’d love to hear from you!
How to Apply:
Please submit your CV and a cover letter explaining why you would be a great fit for this role.
Emmaus Greenwich supports people to move on from homelessness




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Fundraising Manager
Part-time, 21 Hours per week
Permanent
Hybrid (minimum one day in Twickenham Office per week)
£42,000 (pro rata) depending on experience
FIRST STAGE INTERVIEWS WEEK COMMENCING 16TH JUNE
SPEAR is a lifeline to hundreds of people each year who are experiencing, or at risk of, homelessness across six London boroughs. We provide essential outreach support, a variety of accommodation options, tenancy support services and vital health programmes. In 2024 we supported 804 people experiencing homelessness. This included 466 people found rough sleeping, 227 people in accommodation-based and floating support and 84 young people aged 16-25.
We are seeking a dynamic and experienced Corporate Fundraising Manager to lead and grow our corporate giving and partnerships income stream. Corporate Giving at SPEAR comprises just over 20% of our fundraised income, with a mix of direct giving, local COY partnerships and employee fundraising. This is a key role within the Fundraising and Engagement team, responsible for developing and managing relationships with corporate partners to generate sustainable income and deepen engagement with SPEAR’s mission.
You will also play a strategic role in identifying new prospects, securing partnerships, and delivering excellent account management to all existing supporters. There is scope to grow the role with professional growth opportunities for the right candidate. Please see the Job Description and Person Specification for more information.
Your Benefits
- 34 days’ holiday, (inclusive of bank holidays) increasing with length of service
- Enhanced maternity and paternity leave
- Enhanced occupational sick pay
- Enrolment into our pension scheme after three months’ service
- Yearly eye care vouchers
Your Perks
- 24-hour access to confidential counselling services (EAP)
- Free staff wellbeing sessions
- Flexible working
- Free moving house day
- Staff interest-free loan and season ticket loans
- Cycle to work scheme and free parking at some sites
Once you join us, you will be eligible for a whole host of benefits. Need a day off to move house? We can do that. Want to be out in nature every day and cycle to work? No problem. Need to know you’ll be financially secure whether you’re sick, having a child or simply in the future? We’ve got that covered with sick pay, parental leave and a great pension scheme.
We’ll also ensure your mental wellbeing can be your number one priority through access to a confidential counselling service, so you can go home every day, knowing your hard work is helping some of those most marginalised in society move from homelessness to independence.
SPEAR welcomes and encourages applications from everyone, regardless of age, disability, gender, ethnicity, religion or sexual orientation.
Please apply using the button shown.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're Morden College: An almshouse charity with a proud 330 year history and a big vision for the future. We're entering in to a exciting new phase, with a fresh strategy focused on excellent housing, high quality services, and thriving communities.
What you’ll do
As our Director of Resident Services, you’ll be a key member of the Senior Leadership Team, leading on everything from resident experience and care quality to community life and strategic direction. You’ll:
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Oversee services that help residents feel safe, supported, and truly at home.
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Lead teams, manage budgets, and make sure everything runs smoothly.
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Champion inclusion, wellbeing, and independence for older people.
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Collaborate across teams and with external partners to keep improving what we do.
What you’ll bring
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A strong background in leadership in a charity or customer services setting, perhaps in health, social care, or housing.
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A strategic mindset and a warm, people-first approach to leadership.
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Excellent communication, financial oversight, and problem-solving skills.
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A deep commitment to dignity, equity, and resident voice in everything we do.
Why join us?
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A real chance to be part of shaping a vibrant, values-led organisation.
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An ambitious, kind, and forward-thinking team.
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Great benefit and wellbeing initiatives flexible working, and the opportunity to genuinely improve lives.
Please send a covering letter (no more than two pages) setting out why you are the right person for this role and how you’d approach it to the email address provided in the candidate recruitment pack.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Placement Manager to join our Business Commissioning and Placements Team. This role of Placement Manager is key to the successful management of children’s placements across school residential, neurorehabilitation and community rehabilitation services (UK and International).
You will provide centralised administrative support during a child’s placement, coordinating effective and timely communications between internal and external stakeholders from pre-admission through to discharge.
Staff benefits include, shuttle bus, and more… Read more below
Role Requirements
- Work in collaboration with the Senior Placement Managers and multidisciplinary team to manage the child’s pathway from the time they are accepted for admission, through their care pathway and discharge.
- Work with Senior Placement Managers and Senior Business Development & Commissioning Manager to ensure the package and contract issued to funders is appropriate for the child’s needs and is regularly reviewed to ensure the care needs.
- Work with multi-disciplinary teams across school and child and family services to ensure that all clinical and contractual requirements for the child are comprehensively managed.
- Escalate complex and unresolved issues for support to ensure a positive outcome.
- Ensure the parents/guardians, multidisciplinary team are aware pre-admission and throughout the admission of the arrangements for the admission, including length of stay and discharge plans.
- Take on the lead role for discharge coordination for children and young people accessing neurorehabilitation and step-down placements. Proactively plan discharges including liaison with multiagency teams required to take over care. Where appropriate, chairing discharge planning meetings.
For more detail, please see the Duties and Responsibilities in the candidate briefing pack.
Interviews will be scheduled for week commencing 16th June 2025
Strictly no agencies, please.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Service Officer
About Us
Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:
We work alongside people to help them escape poverty, build confidence, and find community.
Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.
We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.
Mission
The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other
Vision
Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again.
Values
These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation.
An organisation that is driven by people with integrity and commitment to the cause
We believe in leadership, development, growth, and continual learning
Ensuring fairness, equity and equality
Creating a place of respect, kindness and dignity for all
A healthy environment where people have fun and can be creative
Salary £16,224 per annum
Permanent Contract. ( Subject to further funding )
Part-Time, 20 hours over 5 days
Term Time
Monday, 1 pm - 6 pm
Wednesday 1 pm - 6 pm
Thursdays - 1 pm - 6 pm
Fridays 9 am - 2 pm
Saturdays 9.30 am -2.30 pm
(including 1 hr unpaid lunch)
School Holidays
Monday - 9 am-2 pm
Tuesday - 9 am - 2 pm
Wednesday 9 am - 2 pm
Thursdays 9 am - 2 pm
Saturdays 930 am - 230 pm
(including 1 hr unpaid lunch)
Working - from our Offices and Centres and in the community/outreach locations
The post holder must be flexible to work evenings and weekends to meet client and community needs.
There will be work/training outside of office hours, including evenings and weekends, with appropriate time back in lieu.
Main Purposes of Job and Key Tasks
Do you have an empathic personality and want to work in a challenging but rewarding field? Spring Community Hub has an exciting opportunity to recruit a Service Officer
The Service Officer will play a crucial role in supporting the mission of our charity by providing comprehensive assistance and advocacy services to individuals and families in need. This position will involve engaging with diverse communities and ensuring that all services are delivered with cultural sensitivity.
The Service Officer will work collaboratively with staff and volunteers to deliver Food Bank services, Activity Camps, and Afterschool club, advice and advocacy support, clothing assistance, cooking programs, and Social Supermarket Operations, as well as support initiatives for the elderly, individuals experiencing poverty and isolation, and families with children.
The post holder must be an enthusiastic and motivated person to coordinate and manage our Food Banks, Community Café, and Social Supermarket, including the supervision of its volunteers/staff, as well as planning, organising, and implementing supermarket collection.
The post holder will be required to be flexible to the changing needs of the organisation and as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the Leadership Team/ CEO and trustees.
About the Role / Key Responsibilities
Programme Planning, Delivery and Implementation
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To design and deliver the Activity Camps and After School Club Programme calendar, curriculum, and events that are outcomes-focused, educational, and engaging, and enable young people to develop a range of skills appropriate to their needs.
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Working with Children, young people, and their families to build services that meet their needs, wants, and aspirations of the individual.
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Work in Collaboration with the Leadership Team to oversee the work of the Spring Activity Camps Coordinators to design and develop a range of activities, workshops, and programmes to meet the needs of our children, young people, and their families
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Collaborate with other staff members, volunteers, and external partners to deliver engaging, fun, and impactful activities
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Ensure all activities align with the organisation's mission and values and promote personal growth, inclusivity, and well-being.
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Oversee and coordinate the operations of Food Services
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Assist clients in accessing food bank services, ensuring they receive the necessary support with dignity and respect.
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Maintain inventory management for food items and coordinate food drives and partnerships with local suppliers.
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Developing and coordinating effective stock control systems, arranging timely transportation of collections and deliveries, and meeting legislative standards - i.e., Health & Safety/Environmental Health.
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Provide and oversee assessments of guests, customers, and service users on a one-on-one/group basis to ensure they receive adequate advice/signposting and support on benefits, housing, financial support, and other relevant issues impacting clients' well-being. Work in collaboration with the Advice and Advocacy team.
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Advocate on behalf of clients to secure access to necessary resources and services.Stay updated on the relevant policies and available community resources.
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Oversee the operation of the clothing bank, ensuring that items are organised, available, and of good quality for clients..
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Develop and oversee cooking workshops that celebrate cultural diversity and promote healthy eating practices.
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Collaborate with local chefs or volunteers to create a welcoming environment for participants.
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Oversee in the day-to-day operations of the social supermarket, ensuring a welcoming atmosphere for customers.
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Engage with elderly clients and those experiencing isolation to provide companionship, support, and resources related to their specific circumstances.
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Work on outreach programs targeting vulnerable populations to provide suitable assistance.
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Educate the team on nutritional options and food
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Lead or assist in after-school clubs and programs that promote educational engagement, social skills, and personal development for children.
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Support families to identify their needs and connect them with appropriate services and resources.
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Represent Spring Community Hubs Service and project at relevant forums and meetings across the Borough and at a London/National level
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Ensure that all processes and procedures in the SCH manual are being followed
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Ensure that the foodbank meets health and safety/environmental health standards in all its locations
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Bring to the attention of the Service Manager any concerns about the running of the project or its future sustainability
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Oversee the food Services in conjunction with the Service Manager
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Organise and run food collections in conjunction with Hub support
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Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.
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Keeping up to date with legislation and policy related to the Service and making any necessary modifications to accommodate changes.
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Overseeing stock orders and working in collaboration with the Hub support and Finance department.
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Comply with SCH policies and procedures regarding the operation of services and policies
Strategy, Stakeholder Management, Leadership, and Management
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Representing the organisation on a strategic level at external meetings and events with Community partners, Local Authorities, Funders, and other key stakeholders
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Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.
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Foster relationships with local organisations, community leaders, and stakeholders, and participate in community outreach initiatives to raise awareness about available services and encourage community involvement.
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Maintaining relationships with suppliers, community groups, Schools, Libraries, supermarkets, and other stakeholders.
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Supervise the work of the Activity Camp Coordinators, Bank Staff, Volunteers, and Facilitators during Camp and Activity Sessions
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As one of the Deputy Safeguarding Leads, manage any concerns about a child, young person or family's welfare effectively and share concerns with the Leadership Team and other DSLs.
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Actively contribute to and participate in AGMs, Away Days, Team Meetings, Development Sessions, and other Internal Meetings
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Support in the rolling recruitment of Coordinators, Bank Staff, and Volunteers to meet the needs of the service.
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Work with the Leadership Team to ensure up-to-date Employment, Training, and other HR records for all Staff and Volunteers within the Team, and work in collaboration with the Business Support Team
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Work with the Leadership Team to ensure the service and Resources are used effectively within designated budgets, including the reimbursement of expenses.
Camps and Event Management:
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Coordinate and oversee the planning, logistics, and execution of SCH Holiday Camps, Afterschool Camps and Events.
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Ensure adherence to Health and Safety Guidelines, Risk Assessments, and appropriate Safeguarding measures.
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Manage Camp staff, volunteers, and external contractors during activities and events, creating a positive and inclusive atmosphere.
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Liaise with schools, organisations, local authorities, and volunteers to explore ways of sustaining and improving the provision.
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Promote and market the project through outreach to schools and other community groups in Southwark/Havering and surrounding areas, and organise bookings.
Volunteer Management:
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Work in collaboration with the Leadership Team and Business Support Team to recruit and train Volunteers.
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Oversee and manage the volunteers in the team who support activities and events, providing necessary guidance and supervision.
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Work with the Leadership team to foster a positive and inclusive volunteer culture, recognising and appreciating their contributions.
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Work with the leadership Team to monitor and evaluate volunteer performance and provide constructive feedback, reports, and support as needed.
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Coordinate and oversee all Food Service / Project volunteers, and oversee the volunteer timetable to ensure the best use of volunteers
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Coordinate the volunteer team at the warehouse and oversee groups of corporate volunteers, school groups, and other youth groups visiting to help.
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Ensure that volunteers are trained to undertake responsibilities within the warehouse and to meet the relevant legal requirements. This could include basic food hygiene, first aid, evacuation procedures, manual handling and lifting, health and safety, and fire procedures
Administration and Reporting:
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Maintain accurate records of activities, participant attendance, incidents, Impact Reporting, Monitoring and Evaluations, including referral processes, and ensure the requirements of Data Protection, Quality Assurance, Funding, and Compliance are met.
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Prepare regular reports for all the Projects highlighting progress, challenges, and recommendations for improvement.
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Work within agreed budgets for activities, Camps, and Pastoral Care Services, ensuring efficient resource allocation.
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Ensure that local data is entered into the database
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Maintain accurate records of client interactions, services provided, and outcomes achieved for reporting and evaluation purposes.
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Provide regular updates to the Leadership Team on service delivery and community needs.
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Produce monthly project reports and keep the CRM/ Database updated
Person Specification
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Experience in working with children and young people, in particular individuals who are experiencing significant Poverty and Inequality and may also have multiple and complex needs.
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The ability to communicate effectively with a wide variety of people and establish and maintain good working relationships with Partners and external stakeholders
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Proven Line Management and Supervisory experience
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Willingness to undertake further training as required by Spring Community Hub
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Commitment to the concept of continuous improvement of procedures and practices
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Ability to remain calm in challenging situations and reinforce boundaries
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Ability to support people in managing difficult feelings, and communicate their needs effectively
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Knowledge of best practice for lone working, data protection, and safeguarding adults
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Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
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Strong sense of self, and ability to set and maintain boundaries and lead by example
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Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
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Excellent listening skills
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Ability to work collaboratively with colleagues and others.
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Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way
Qualifications and Skills:
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Qualifications/Experience in a relevant field (e.g., social work, Counselling, psychology, Information Advice and Guidance, Education, or related disciplines). A master's degree is desirable.
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Proven experience in Programme Planning and Event Management, preferably within a Charity, Community, Education, or similar setting.
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Strong organisational, Project Management and Prioritising abilities, with impeccable attention to detail.
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Excellent communication and interpersonal skills, with the ability to interact effectively with participants, volunteers, and external partners.
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A compassionate and empathetic approach, with a genuine interest in the well-being of others.
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Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.
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Proficiency in using relevant software for record-keeping and report generation.
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Empathy and compassion for individuals facing hardship
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Strong organisational and problem-solving skills.
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Proficiency in Google Workspace and databases, and experience with client management and other IT / Project Management systems.
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Cultural competence and sensitivity to diverse backgrounds and experiences.
- A degree in social work, community development, or a related field is preferred.
- Experience working in a charity or community service environment, particularly with vulnerable populations.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse groups.
- Understanding of issues related to poverty, housing, and social welfare systems.
- Ability to work both independently and as part of a team
Commitment to Equal Opportunities
All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying
We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.
We believe diversity is a strength, and we aim to make sure that SCH reflects the communities we serve.
SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.
We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.
Responsible for staff/equipment
Spring Activity Camp Coordinators/Bank Staff/Facilitators and Sessional Volunteers/Partnerships/Phone/Laptop
Reporting to…
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Spring Activity Camp/Pastoral Manager
Why Join us / Benefits
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A warm, welcoming, and passionate working environment.
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People-focused with a friendly and supportive workplace culture
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We are a London Living Wage Employer
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An active commitment to equality and diversity
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We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.
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Generous annual leave entitlement: 33 days annual leave (including bank holidays)
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Company pension scheme.
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Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team
How to Apply
Complete the application form. You will be asked to submit a CV if suitable.
Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after interview for the successful candidate)
Closing Date: Interviews to be held virtually on a rolling basis
Application process:
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Complete our Application form
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Submit your CV with a Supporting Statement.
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Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview
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If you are shortlisted from the Telephone Interview, you will be invited to a formal interview which will consist of the following:
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A Presentation topic will be shared with you in advance
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60-minute Panel Interview with members of the SLT / Board of Trustees
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Questions will be shared with you before the interview so that you can prepare.
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Role-specific Practical Task
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Compliance and Development Manager to discuss how we can help.
Spring supports people in crisis to gain independence and live healthy lives in a connected, supportive community through our hub and activities.




The client requests no contact from agencies or media sales.