Customer service manager jobs in Three rivers, hertfordshire

We are seeking a dynamic Fundraising Executive to lead on securing income from trusts and foundations. In this pivotal role, you will identify funding opportunities, craft compelling and persuasive applications, and build strong, lasting relationships with funders.

You will also play a key role in supporting wider fundraising activity, including developing corporate partnerships and exploring diverse income streams. Working closely with an experienced and supportive CEO, you will help drive the organisation’s long-term sustainability and growth.

Our organisation benefits from fantastic local support and is highly valued by the young people we serve. We are committed to sustaining our therapeutic services while expanding and diversifying our offer — including social groups for LGBTQ+ young people and mentoring programmes.

With the energy of a new CEO and a clear strategic plan, we are focused on delivering high-quality early intervention that nurtures and empowers young people to reach their full potential.

If you are an experienced fundraiser with a passion for making a meaningful difference, we would love to hear from you. Flexible work options.

Are you a brilliant communicator who loves writing copy and supporting donors? Join a passionate team working to end education inequality through the power of Classics.

We're looking for a Fundraising and Communications Officer to create and distribute newsletters and emails and be the first port of call for new and existing donors. You will enjoy collating case studies and reports, learning about our impact in schools and ensuring that donors and funders have a positive and meaningful relationship with Classics for All. You’ll play a vital role in enabling our programmes to reach schools and students across the UK. This is a varied and rewarding role at the heart of a small, friendly team making a big impact.

Diversity and inclusion

As a social mobility charity, being inclusive is a fundamental value of Classics for All. We welcome applications from all eligible people and are particularly keen to receive applications from those who are from communities that are less represented within the Classics community, such as those from minoritised ethnic backgrounds and those with disabilities.

It does not matter if Classics was offered at your own school, and you do not need to be a Classicist to join our team – there are no Latin tests!

Job Title: Programme Funding Administrator 

Contract Type: 6 month fixed term (with the possibility of extending) 

Location: Hybrid WeWork Kings Cross office (minimum 3 days a week) / remote working (up to 2 days a week)

Salary: £30,500 (London Living Wage) 

Working Hours: Full time 40 (we are open to discussing the possibility of reduced hours, flexible start and finish times, or compressed hours) 

Role Purpose

The Programme Funding Assistant has four core functions:

1. Provide administrative support across a portfolio of income generation streams - Assist in identifying and cultivating strategic partnerships and fundraising relationships, support the development of funding applications, managing donor requirements, reporting to donors, and analysing data.
2. Coordinate TASC’s granting programme - Managing all tasks associated with the annual granting cycle including communication to grantees, including identifying new grantees, supporting the contracting process and supporting the development of the Annual Impact Report. 
3. Provide administrative and research support across TASC’s programme portfolio (Illicit Trade, Education and Responsible Business)
4. General administrative support including TASC’s CRM system

Position in the organisation

• Reports to the CEO but works across all programme pillars to support effective fundraising and granting processes. 

Key Relationships

• Internal relationships - TASC team, consultants, contractors
• External relationships - Donors, grantee organisations

Main Responsabilities 

Will include, but are not limited to:

1. Grant and Donor Administration (50%) 

• Coordination of a portfolio of 5 and 6-figure donors or grantors, with oversight and support from the CEO, securing repeat donations and increasing support where possible
• Administration of existing grants, ensuring that terms are adhered to and reporting processes are managed effectively
• Administration of donor communications
• Support the development of proposals in line with the objectives and guidelines of the prospective grantor outlining why funding is needed, how the project will positively impact beneficiaries, and how the funds will be allocated and managed throughout the project
• Prospecting and researching all donor types (including major donors, corporates, and trusts and foundations) that have aligned priorities
• Lead the donor engagement calendar, including drafting communications and touch points to key donors throughout the year 

2. Granting (20%) 

• Supporting the drafting and processing of all contracts at the annual granting phase
• Coordinating communications to grantee organisations
• Administering the grantee reporting process
• Managing the collation of partner reports and support the drafting the Annual Impact report for the programme

3.Programmes (Illicit Trade, Education, and Responsible Business) (20%) 

• Undertake research across programme workstreams
• Support in the organisation and coordination of events both in the UK and internationally, this could include venue booking, guestlist coordination and liaising with vendors
• Monitor news reports related to forced labour in business supply chains and other programme areas 

4. General administration and management of the CRM (10%) 

• Coordinate meetings and managing the team and CEO calendar
• Report internally on portfolio of relationships and prospects from the CRM, keeping the CRM and internal information management systems updated with records, contact, confidence levels and forecasted donations. 

This job description is not exhaustive. It merely acts as a guide, particularly as this is a new role, and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

PETA Netherlands Membership Coordinator (part-time)

Position Objectives:

• To assist the international membership services manager in providing a high level of care to PETA’s members and supporters
• To coordinate responses to correspondence from members and supporters in Dutch and English, including phone calls, e-mails, and letters
• To provide PETA Netherlands with general administrative support

Reports To:

International Membership Services Manager

Location:

Hybrid in London or remote in mainland UK  

Term of Employment:

Part-time (24 hours per week), 12-month fixed-term (with hope to extend)

Salary:

£17,700 - £18,600 pro-rata (£29,500 - £31,000 full-time equivalent)

Primary Responsibilities and Duties:

• Ensure that all member and supporter contact (letter, e-mail and phone) is handled in a timely, professional, and efficient manner that reflects the organisation’s positions and values, and that outgoing correspondence contains up-to-date information
• Handle incoming member and supporter phone calls
• Translate correspondence from English to Dutch and from Dutch to English
• Verify donor details and input relevant data into the membership database
• Maintain a stock of PETA literature and fulfil supporter requests for leaflets, stickers, and other materials, working with external agencies when necessary
• Process invoices, prepare cheque requests, and liaise with the PETA Foundation’s Finance Department
• Liaise with external agencies as necessary – and as directed by the international membership services manager – in order to resolve any supporter issues
• Open, sort, and distribute incoming post and faxes in a prompt manner, responding and forwarding mail to other agencies as appropriate
• Perform general administrative tasks to support PETA Netherlands
• Perform any other duties assigned by the supervisor

 

Qualifications:

• Excellent verbal and written communication skills in Dutch and English
• Proof of right to work in the UK
• Experience with Windows and Microsoft Outlook
• Knowledge of animal rights issues and PETA’s current campaigns
• Proficiency with computers
• Good proofreading skills
• Excellent organisational skills and attention to detail
• Ability to maintain strict confidentiality at all times
• Commitment to the objectives of the organisation
• Adherence to a vegan lifestyle strongly preferred

Contract Type: Permanent 2.5 days per week

Hours: Part Time, 17.5 hours per week

Location: South London, Birmingham or Manchester (Flexible - can work from home)

Interviews: Friday 17th or Monday 20th April 2026

As a Developer, you will play a key role in embedding our new Microsoft Dynamics 365 CRM. This new platform will be delivered in April giving us a modern, flexible solution to support our fundraising and wider organisational needs.

You will join a newly formed team bringing together developers, testers, and product-focused colleagues. Together, you will design, build, and improve solutions that make a real difference to how the organisation works.

In this role, you will work closely with our fundraising teams to understand their needs and turn them into practical, well-designed solutions. You will be involved in configuring and customising Dynamics 365, supporting integrations, and helping to set good development standards across the team.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need D365 Developers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of D365 Developers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

An established professional membership organisation is looking for a Senior Services Coordinator to support the delivery and development of a portfolio of member services. This role offers the opportunity to combine service management, stakeholder engagement and business development while leading a small team of two.

This role offers a hybrid working arrangement of  3 days in the office and 2 days working from home.

The Role

Working closely with the Head of Services, you will oversee the day-to-day delivery of a portfolio of services provided to members and partner organisations, ensuring they operate efficiently, deliver value and continue to evolve to meet member needs. You will also support the development of new services and partnerships that generate income and enhance the organisation’s offering.

Key Responsibilities

• Manage the day-to-day delivery of a portfolio of membership services and programmes.
• Lead and support a small team, overseeing performance, workload and development.
• Monitor service performance, risks and compliance, ensuring appropriate processes and controls are in place.
• Investigate and respond to service-related enquiries or complaints.
• Conduct research to understand member needs and identify opportunities to improve services.
• Support the development of new products, services and partnerships.
• Assist with projects to implement new services, working with internal teams such as IT, finance and project management.
• Build strong relationships with internal teams, members and external partners.

About You

You will be an organised and proactive professional with strong administration, customer service and stakeholder management skills. You will enjoy improving services, identifying opportunities and working collaboratively across teams.

You will need to demonstrate:

• Excellent organisational and administration skills with strong attention to detail
• Experience delivering or managing services, programmes or projects
• Strong customer service and stakeholder engagement skills
• Experience researching, analysing information and making recommendations
• Confidence managing multiple priorities, improving processes and handling difficult situations
• Experience leading or supporting a small team
• Strong written and verbal communication skills
• Good attention to detail
• Good IT skills including MS Office, mainly Excel

Experience working within membership organisations, professional bodies or regulated environments would be beneficial but is not essential.

Why Apply?

This is a great opportunity to join a respected organisation where you can shape services, develop partnerships and make a real impact on member experience while gaining exposure to service development and strategic projects.
 
 Please apply with your CV today and a member of the TPP team will be in touch with you if your experience meets the requirements of the role.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

SWS Taskforce and UK Programme Co-ordinator

Are you an experienced administration and customer service professional looking to apply your organisational and customer service skills to an impact-driven programme, committed to safeguarding seasonal workers’ rights and supporting an ethical and sustainable UK horticultural sector?

Then this could be the position for you.

We are looking for an experienced administrator to provide programme co-ordination support as a key member of the Seasonal Worker Scheme (SWS) Taskforce Secretariat team in Stronger Together to ensure that Taskforce governance and programme activities are appropriately coordinated and excellent customer service is provided.

In this varied role you’ll be involved in supporting the organisation of webinars and face-to-face events, providing secretariat support to governance meetings – including minute taking – you’ll ensure programme impact data is accurately captured and reported, and distribute a range of internal and external communications for the Taskforce.

You’ll also provide effective and efficient administrative support to Stronger Together’s other UK programmes on specific projects and operational processes.

You will be UK-based with eligibility to work in the UK. You’ll work from home and join a friendly, supportive, and committed global team, and contribute towards creating systemic change.

Who we are:

Stronger Together is an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes. We work across three continents and within multiple sectors with many organisations to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation.

The Seasonal Worker Scheme (SWS) Taskforce brings together over 50 industry trade bodies, retailers, growers, recruiters and non-profits to ‘work collaboratively to develop and implement tangible actions to help safeguard and ensure access to workers’ rights in the UK Seasonal Worker Scheme and wider UK horticulture.

What we can offer you:

• A full-time maternity cover contract, fixed term until end April 2027
• Competitive salary (salary band £28,575 – £35,719) gross annually for full-time and enhanced employee benefits
• Being part of an innovative and exciting not for profit organisation
• A friendly global team which is passionate about and committed to fair work, responsible recruitment and systemic change
• Flexible and family-friendly working arrangements
• UK-home-based, with regular in person and online meetings and social team gatherings.

How to apply:

Please use the link above to visit our website. 

Timeline:

• Application deadline: 23:59 GMT –  Monday 6th April 2026
• Shortlisting: W/c 6th April 2026
• First interviews: W/c 13th April 2026

We are seeking a fantastic corporate partnerships manager to join our Income Generation team. This is a key role for the organisation, proactively leading on new business; delivering mid and high-value partnerships and maintaining a healthy and active pipeline of new prospects to support the long-term sustainability of our work. The successful candidate will develop compelling proposals and pitches to build new relationships and provide excellent stewardship for existing corporate partners. They will manage and deliver the Income Generation strategy, annual operational plan, and income forecasting and develop accurate annual budgets and forecasts, monitoring performance against plan and meeting KPIs and targets.
We are looking for an individual able to demonstrate a good track record of success in achieving and exceeding set income targets in corporate fundraising as well as devising, driving and delivering corporate fundraising plans. Excellent written and creative skills, with experience in developing relationships is crucial as is the ability to organise, prioritise, and deliver high-quality work to tight deadlines. Strong networking skills with the ability to manage high-profile relationships professionally and tactfully are essential.

You will work to forge and sustain long-term, constructive partnerships with new and existing partners that help us grow funds and achieve our charitable goals. You will: 

· quickly learn and be able to articulate well our campaigns and victim service and their evidence base, our funding need, and the actions that corporates can and should take to prioritise safe and green use of roads, through funding us and supporting our campaigns

· find and unlock access to senior leads within companies not already working with us (e.g., public affairs, communications and corporate social relationship teams) as well as taking up the reins of stewarding relationships with some of the companies already working with us

· listen and understand corporates’ priorities, understanding their budgets, potential to fundraise within their teams and networks, and their safety, sustainability, policy and pr priorities; and articulate what Brake does and our need for help

· forge, together, actionable joint plans that generate funds for Brake from a company, directly or through their supply chain / customers. You will achieve six figure funding targets, by generating five figure funds from new and existing partners

· Work alongside team members in public affairs, PR, and public engagement to understand our programmes of work in campaigns and seek the engagement of new and existing corporate supporters in those programmes, for example through participation and sponsorship

· Be responsible for developing your own pipeline of leads and accurately forecasting income you will fundraise from this pipeline and listing partnership activities that will be delivered

· Operate within Brake’s Ethical Partnership Policy and other policies, which enables us to sustain our charity values and work alongside corporations safely.

· Be a team player and able to step up to the plate and speak up for the charity, for example giving speeches or undertaking interviews on the charity’s behalf.

Have a look at our comprehensive job description

Donor Relations Manager

Department: Proposition Dev & Supporter Engagement
Grade and Salary: £45,031 - £48,607 per annum, including London Weighting Allowance
Job ID: 142025

About Us

Philanthropy & Alumni Engagement (P&A) provides a fundraising and alumni engagement function in support of King’s College London. We are proud to work with colleagues across the university and its health partners to help them serve society through world-leading education, research and healthcare.  Our work also includes a partnership with the Maudsley Charity in support of children’s mental health initiatives between the university’s Institute of Psychiatry, Psychology and Neuroscience and the South London & Maudsley NHS Trust.

​We are a committed team that brings together fundraisers working across different channels, alongside colleagues who promote King’s College London’s engagement with its worldwide alumni community. Our work is underpinned and enhanced by a range of dedicated professionals in supporting areas covering proposition development, supporter engagement, supporter operations and business operations.

​We have an impressive, well-established track record of success in securing support that allows the university and partners to deliver on their missions. This includes our global, award-winning World Questions: King’s Answers campaign, which set the standard in the sector and enabled us to raise substantial funds to help tackle some of the world’s biggest challenges. Ambitious and innovative, the team has won awards such as a CASE Platinum Award for Fundraising and a CASE Gold Award for Donor Relations and Stewardship. We are strongly values-driven with a focus on sustaining an excellent and supportive culture, which we see as key to creating a successful team that can support the university and its partners in making a real and positive difference to the world we live in. 

More on King’s College London

​King’s College London is an internationally renowned university delivering exceptional education and world-leading research. The university is dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place.  Through its commitment to exceptional education, impactful research and genuine service to society, King’s College London is creating positive change in its communities, both in London and on the world stage. The Strategic Vision 2029 looks forward to King’s College London’s 200th anniversary in 2029 and sets out ambitious plans in five key areas:  

• ​Educating the next generation of change-makers; 

• ​Challenging ideas and driving change through research; 

• ​Giving back to society through meaningful service; 

• ​Working with our local communities in London; 

• ​Fostering global citizens with an international perspective.  ​

About the role

This role will shape how King’s builds trust, celebrates generosity, and strengthens long term donor relationships. The Donor Relations Manager (maternity cover) will lead the creation and delivery of high quality stewardship for some of the university’s most impactful supporters.

Reporting into the Head of Donor Relations, the role oversees the project management of more than 120 bespoke donor reports each year - compelling, insight rich updates that show donors the real difference their gift has made across King’s, from pioneering research into personalised cancer treatments and young people’s mental health to innovative programmes in AI and Law and sustainability. Working closely with fundraisers and our Advancement Writing team, the post-holder will ensure every report is delivered on time, to an exceptional standard, and with opportunities to introduce more personalised, creative stewardship along the way.

The post holder will partner with fundraisers to design tailored stewardship plans for major and principal gift donors, including those giving £5m+. This includes impact reporting, naming and recognition, and bespoke engagement projects that help donors feel valued, connected, and confident in their support of King’s.

Strong project management skills, excellent writing and organisational abilities, a sharp eye for detail, and the ability to juggle deadlines with confidence and initiative are key to this role, as are creativity, curiosity, and a passion for crafting meaningful donor experiences.

This is a full-time post (35 Hours per week) and is a fixed term contract for the year of maternity cover. P&A has a hybrid working approach, with a minimum of 40% of time in the office. Typically, this equates to two days per week, but we’re very happy for colleagues to be in more frequently if they so wish.

About You

To be successful in this role, we are looking for candidates with the following skills and experience:

Essential criteria

· Understanding of one or more of: UK Charity sector/Higher Education and donor relations/stewardship

· Project management skills and strong editorial, copy writing and proof-reading skills

· Insight driven – ability to think about what is and isn’t working, see new innovations in the sector and take on feedback from fundraising colleagues and our donor community

· Ability to meet deadlines, work well under pressure and deliver projects to budget

· Strong relationship management and people focused skills with proven experience in collaboration across teams to achieve shared goals

Desirable criteria

· Adobe InDesign software experience

· Experience of using Microsoft Dynamics or similar customer/donor data base and associated processes and systems

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

We are open to discussing flexible working arrangements, including part-time, compressed hours and/or job shares, as appropriate and in the context of the business needs associated with the role. 

We offer the opportunity of an “Ask Us Anything” Teams call on Thursday 9th April 2026, 12 – 12:45. During this call you will be able to ask any questions you might have about the role, the selection process, our department, our core values and work culture, our current hybrid work policy, or simply listen to others’ questions. 

​This roles with have two interview stages, a standard skills-based interview followed (for up to two appointable candidates) by a Core Values interview. 

 Close Date: 12-Apr-2026

​First stage interviews are likely to be held on w/c 20th April 2026.

Core Values interviews are due to be held on w/c 27th April 2026.

We have an exciting new opportunity to join Icebreaker One as a Stakeholder Engagement Coordinator

About Icebreaker One

We are a diverse collection of like minded people whose expertise spans policy and science, finance and engineering, data and systems—working together to tackle one of the greatest challenges of our time. We need your help.

Our mission is to make data work harder to deliver net-zero outcomes. 

The role

Contract:  Permanent - ASAP 

Location:  Remote 

Hours:  Full time (Icebreaker One works a four-day week, Mon-Thurs)

Rate:  Circa £28k 

Core Responsibilities

• Support the Account Manager in maintaining and progressing a pipeline of stakeholder and client relationships, ensuring consistent and timely communication

• Attend client and partner meetings alongside (or on behalf of) the Account Manager; take live notes, capture actions and send clear follow-up summaries to stakeholders

• Track delivery of all agreed actions with the Account Manager, flagging delays or issues proactively

• Maintain and update IB1's CRM (Capsule) with accurate pipeline data, contact records, contract timelines and renewal deadlines and using it to prepare and update metrics as directed

• Conduct research into prospective partners, sector organisations and funding opportunities across priority sectors to develop the sales pipeline development

• Support the preparation of proposals, pitch materials, statements of work and contract documentation 

• Support community engagement, assisting in developing relationships, and other engagements

• Assist in coordinating IB1's stakeholder engagement activities - including AGMs, webinars, roundtable events and community forums - in collaboration with the Membership and Communications teams

• Help map and maintain IB1's stakeholder landscape across priority sectors, identifying gaps, opportunities and relevant networks

• Socialise the IB1 Constellation among teams within strategic partner organisations, supporting wider awareness and participation in IB1's expert network

Supporting responsibilities 

• Maintain and improve Standard Operating Procedures for stakeholder outreach, meeting management and pipeline administration

• Generate regular reports and pipeline summaries for the Account Manager and senior team

• Use insight from ongoing stakeholder engagement to feed back into and improve internal account management processes and documents

• Attend daily standups, Show & Tells and standing team meetings; contribute to a collaborative, open working culture

• Inputting and supporting into Bids & Grants where requested including but not limited to:

  • Communicate potential bid opportunities with IB1 bids team 

  • Updating trackers 

  • Creation of bid document templates 

Knowledge, Skills, Experience

Demonstrable experience of:

• A minimum of 2 years demonstrable experience in a similar role

• Excellent communication and writing skills

• A proven track record of supporting communication with clients / key relationships

• Highly organised and capable of managing time and tasks effectively

• Engaging people one-to-one effectively online and in person

• Ability to summarise findings so that they can be understood by non-experts

• Bringing together groups and individuals and uniting them with a common cause—via a range of face-to-face and virtual events, get-togethers, social media and communication forums

• Using and applying Google Suite/Workspace, Slack, Zoom, social media and other tools for working remotely and in the open

• The ability to work in a fast-paced, collaborative environment

Specifics, ideally some or all of the following:

• An understanding of net-zero business and policy landscape in our sector focuses (e.g. energy, ESG, finance, built world, transport, agriculture), and Net-zero standards, frameworks, methodologies 

• An understanding of standards & licensing (e.g. Open, Shared, and Closed data)

• An understanding of governance, regulations, and approaches around data sharing (e.g. Smart Data, GDPR)

Apply today

Email a CV and cover letter/links to pages that show us what you have done, and can do, to help us achieve our mission.

Applications must be received by 0900 (GMT), 2026-04-20

As a team, we are committed to equality and creating an inclusive culture with diverse and balanced backgrounds. We actively encourage applications from everyone and will help to support you to reach your full potential and to be yourself in a working environment based on dignity, respect and mutual support. Before applying you will need to ensure you have the right to work in the UK and can provide documentary evidence of this. The role does require the applicant to be able to work within a UK time zone

If you have any queries or need any advice or adjustments at any stage of the recruitment process please contact us

Full details and how to apply are available on our website 

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Lambeth. No personal care or experience required, just the right values.

£30,784.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

• Deliver all aspects of support to enable a customer with complex needs to develop independent living skills as appropriate to their individual needs.
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
• Undertake support planning and risk management.
• Deliver robust medication support informed by external partners and in compliance with our Medication Policy & Procedure
• Undertake a case load of customers with key work responsibilities.
• Maintain solid knowledge of relevant referral partnerships and specialist support agencies.
• Working together with family, primary and secondary health agencies to reduce risks and increase independence.

What you'll bring:

Essential:

• NVQ Level 2 or equivalent or experience within charity/social care sector or mental health.
• At least 1 years' experience of support work with people with mental health related support needs.

Desirable:

• Experience of working with vulnerable people.

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

We are looking for someone with at least 2 years experience of communications and marketing, who is comfortable managing multiple timelines and responsibilities with a keen eye for detail and passion for LGBTQ+ communities to join us as Marketing Coordinator.

The London LGBTQ+ Community Centre is a sober, intersectional, intergenerational, community centre and café where all LGBTQ+ people feel welcome and supported, can build connections, and flourish. Our vision is for a more connected, belonging and thriving LGBTQ+ community in London.

Overview of the role

Event marketing

A key responsibility of the Marketing Coordinator will be to promote our programme of community-led events at the Centre – an exciting mix of meetups and socials, wellbeing sessions, healthcare drop-ins, arts and crafts, sports classes and a wide range of workshops.

It will be the responsibility of the Marketing Coordinator to work closely with our Events and Outreach Lead and event facilitators to ensure all events are marketed appropriately, ensuring accuracy and maximum visibility.

Community customer service

As a community centre, we work very closely with multiple LGBTQ+ communities and individuals, operating as a key resource and signposting hub for the community. As part of this role, you will be responsible for managing our digital enquiries both on email and social media. 

Digital content and social media

As the Marketing Coordinator you will be responsible for the management of all event marketing, including on social media and Eventbrite, creating our weekly newsletter and designing social media assets and content to advertise events. 

Alongside this you will manage event queries from the community and work closely with our Events and Outreach Lead on ticketing and scheduling.

As we continue to evolve, we’re looking into the future of the Centre and how we can reach even more LGBTQ+ people across London. Therefore, this is a crucial role to market the Centre – so people know we’re here! – and to tell the stories of the community who use the space.

Key responsibilities and duties

Event marketing

• Creating and updating event pages via Eventbrite

• Communication with event facilitators about marketing for their events

• Collaborating with event facilitators to create marketing materials (i.e IG Reels) to promote events

Community customer service

• Managing our public email inbox and responding to queries from the community

• Responding to queries from the community via DM’s and comments 

Social media management

• Scheduling and posting content on our main social media accounts (Instagram, Facebook, LinkedIn)

• Keeping up-to-date with new changes to social media channels and trends to inform our content 

Content creation

• Writing copy for a wide range of platforms (online and print)

• Creating graphics for social media and emails in Canva

• Designing print marketing materials

• Filming and editing social media content at the Centre 

Email newsletter management

• Creating our weekly email newsletter via Mailchimp

• Working alongside our Communications and Marketing Manager to develop new content 

Tracking and reporting

• Recording analytics across all our platforms to inform our content 

• Through analytics review, recommend ideas to develop our communications strategy

CRM

• Using our Beacon CRM to manage facilitator relationships and event details

• Utilise CRM and Mailchimp integration

• Ensure contacts and information are kept up to date

To apply:

Applications close Friday 17 April at 5pm

To apply visit our website, using the 'Redirect to recruiter' link at the bottom of the page.

Corporate Partnerships Officer

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Summary for Corporate Partnerships Officer

• Join a high‑performing Partnerships and Philanthropy team of eight fundraisers specialising in securing high‑value support from corporates and charitable trusts.
• The ideal candidate will bring:
  • Experience in fundraising and relationship management.
  • Proven ability to develop and manage a fundraising portfolio.
  • Strong relationship‑building skills and a proactive, creative approach.
  • Excellent research, writing, presentation, and organisational capabilities.
  • The confidence to work independently while contributing effectively to team goals

Key Responsibilities

• Collaborate closely with the Senior Strategic Partnerships Manager, Corporate Partnerships Manager, and Senior Corporate Partnership Officers.
• Manage a portfolio of existing corporate partnerships, ensuring high‑quality stewardship and maximisation of income and mutual value.
• Develop and maintain a pipeline of new business opportunities.
• Lead or support:
  • Charity of the Year partnerships.
  • Corporate event management and support.
  • Partnerships with pharmaceutical companies.
  • Sponsorship initiatives.
  • Cause Related Marketing (CRM) collaborations.
• Contribute significantly to achieving ambitious team fundraising targets.
• Help drive improvements for everyone affected by bowel cancer through impactful partnership work.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. 

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR won the Change Project of the year award in 2023 and has been shortlisted for the following awards for our Real Talk campaign in 2025: 

• Charity Times Award- PR Team of the Year 
• Third Sector Award- Best Large Charity Film 
• Third Sector Award- Communications Campaign of The Year 
• ​Third Sector Awards- Large Corporate Partnership of the Year 

Overview

Prostate Cancer Research (PCR) is seeking a highly organised and proactive Patient Engagement & Programme Officer to support the delivery of several key patient-focused initiatives, including the infopool and Prostate Progress. 

This role will sit within the Patient Projects team, providing operational, administrative, and patient engagement support across a range of programmes designed to support and empower men affected by prostate cancer. 

The postholder will play a critical role in ensuring the smooth delivery of patient communications, programme logistics, digital resource management, and recruitment support for the national Prostate Progress research platform. 

The role will be split approximately 50% supporting Prostate Progress recruitment and patient engagement activities, and 50% supporting wider programmes. 

Key Responsibilities 

Prostate Progress – Patient Recruitment & Support 

Provide support to patients and participants, particularly during the upcoming national recruitment campaigns delivered with NHS DigiTrials. 

Responsibilities include: 

• Managing and triaging incoming emails and phone enquiries from patients responding to recruitment invitations or having issues using the platform 
• Responding to patient queries using approved FAQ materials and support documentation 
• Escalating complex queries or complaints to appropriate internal teams 
• Liaising with our technical support team to resolve participant platform issues and triaging issues accordingly 
• Supporting the development and refinement of participant support materials and FAQs 
• Maintaining clear records of common issues, feedback, and participant concerns 
• Supporting on the development and delivery of Prostate Progress’ engagement and stewardship plan, ensuring they receive regular communications which maximise engagement and ensure retention 
• Ensuring all communications provide a professional, supportive and patient-centred experience 

Additional helpful responsibilities could include: 

• Monitoring recruitment engagement metrics and identifying emerging support issues 
• Flagging trends in patient questions that may require updated communications 
• Supporting participant follow-up communications where appropriate 

The Infopool 

Support the Head of Health Information in maintaining and improving the infopool, PCR’s digital patient information platform. 

Responsibilities include: 

• Managing routine website administration, including checking links, updating resources and uploading new content and materials 
• Ensuring patient resources remain accurate, current and accessible 
• Supporting the administration of Google Analytics and Hotjar surveys 
• Assisting with analysis of website usage data and patient feedback 
• Analysing simple infopool survey feedback data coming from three clinical sites.
• Liaising with the clinical teams to ensure that they have all the materials they need. 
• Supporting the maintenance and organisation of resource libraries and toolkits 
• Assisting with preparation for our annual Patient Information Forum (PIF) TICK reaccreditation.
• Ensuring that documentation is up to date, all clinician sign-offs are complete and accreditation forms are submitted on time. Processing invoices – sending to finance and completing budget sheets.
• Working with other teams to identify opportunities to use infopool patient stories more widely, including supporting case study development and ensuring appropriate permissions are obtained for reuse across PCR activities. 

Programme Administration & Operations 

Provide operational and administrative support to the wider Patient Projects team. Responsibilities include: 

Financial & Reporting Support 

• Processing invoices and submitting them to finance 
• Logging expenditure accurately within programme budget trackers 
• Supporting end-of-month reconciliation and reporting checks 

Materials & Resource Management 

Supporting the Senior Programme Manager in: 

• Managing stock levels for printed materials and patient resources 
• Coordinating ordering and reprinting of materials 
• Monitoring and maintaining inventory 
• Responding to general materials queries 

Administrative Coordination 

• Maintaining and updating the hospital adoption tracker
• Supporting shared inbox queries where required 
• Providing administrative support across the Patient Projects team 

Event & Conference Support 

Supporting the Senior Programme Manager and Health Equity Manager with PCR’s presence at conferences, meetings, and events and organisation of patient workshops and focus groups.

Responsibilities may include: 

• Coordinating logistics for event materials and shipments 
• Researching and booking suitable venues for workshops and arranging refreshments.
• Arranging online focus groups – liaising with patients and sending out pre-group materials.
• Processing patient expenses following focus groups and workshops. 
• Booking courier collections and managing delivery returns 
• Researching and booking suitable accommodation near conference venues 
• Supporting preparation of materials for events and exhibitions 

Providing on-site support when required, including: 

• Setting up conference stands 
• Managing printed materials and stock 
• Supporting delegate sign-ups 
• Directing queries to appropriate team members 
• Taking minutes at workshops and focus groups. 

Person Specification 

We are looking for someone who is: 

• Highly organised with strong administrative skills
• Comfortable managing multiple priorities
• Confident communicating with patients in a professional and empathetic manner 
• Digitally confident and comfortable managing web platforms and analytics tools 
• Detail-oriented with strong record keeping and data management skills 
• Proactive and able to work independently within a hybrid team environment 

Desirable experience includes: 

• Experience working in healthcare, research, or charity sectors 
• Familiarity with CRM systems, website CMS platform Drupal, and online analytics tools such as Google Analytics and Hotjar 
• Experience handling customer or patient enquiries 

For more information about the role, please contact our Head of Health Information, Sara Nelson for an informal chat. You can find contact details in the full job description attached. 

For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool 

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.