Debt Advisor

You will join us as a Debt Advisor providing appropriate advice, support, budgeting and money management assistance to clients who have contacted StepChange Debt Charity with a debt problem.

Debt Advisor Responsibilities:

• Provide a telephone or web based service for clients accessing the charity
• Effectively validate, gather and analyse information provided by a client in order to help them deal with their priorities and to provide them with a solution to allow them to deal with their situation for themselves on an ongoing basis
• Use effective listening and negotiation skills to develop and agree realistic client budgets that fully reflect the client’s situation and best advice
• Present all solutions by describing the advantages and disadvantages according to the clients personal situation and to make a recommendation based on this information
• Ensure that all advice and solutions are presented in accordance with the charity’s policies and procedures and in line with advice Session Quality Standards (and thereby compliant with FCA and Debt Management directives)

Debt Advisor Requirements:

• Telephone and customer contact experience
• Experience of working in a client focused environment
• Dealing with complex queries
• Knowledge of money advice (desirable)
• Ability to explain technical information in a way which is easily understandable to others

About StepChange Debt Charity:

StepChange Debt Charity is a registered charity offering free, confidential advice and support to anyone who’s worried about debt.

Our specialist advisory service helps 620,000 people across the UK each year by advising on personal budgeting, the wise use of credit and, where appropriate, managing achievable plans to repay debts.

With 25 years’ experience, we offer a range of services and solutions through our national telephone service and online debt help tool, via our eight regional centres. We also provide information on avoiding debt, tips on saving money, and day-to-day budgeting advice through our MoneyAware blog.

Location: Cardiff, CF11 9HB

Job type: Full Time, Permanent

Salary: Competitive

You may have experience of the following: Debt Advisor, Call Centre Operative, Call Centre Advisor, Customer Support Representative, Loan Advisor, Helpdesk, Customer Service Advisor, Customer Service Representative, Call Centre Agent, Financial Advisor, Customer Care, Call Handler, Claims Handler, Debt Management Advisor, Telesales etc.

Ref: 93371

Location: Flexible working arrangements considered, including remote working

Duration: 12 month Fixed Term contract

We have an opportunity for an enthusiastic telephone adviser to join our existing Adviceline team, which provides an excellent telephone advice service across Buckinghamshire.

Our telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice will be given over the phone, in addition to self-help materials designed to empower clients to help themselves.

Applicants need to be computer-literate, although training on our case recording systems will be given. You must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving is desirable but not essential.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution, and training and development opportunities to continue your professional development.

Citizens Advice High Wycombe is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Interview date: 12/08/20

Reporting into the Head of Human Resources who is currently remote working, you will be responsible for providing a pro-active and efficient HR service. Your key accountabilities will include:-

Responsibilities:

* Quickly and effectively establishing positive working relationships with HR colleagues and demonstrating an understanding of the Jewish Care Strategic Vision and Values
* Pro-actively seeking opportunities to build relationships and provide professional advice with internal and external stakeholders to deliver an effective HR service to the organisation in a virtual way.
* Able to advise managers on our HR policies and procedures with a pragmatic solution based approach but always within the guidance of Employment Law regulations
* Gaining credibility to become a go to critical friend for managers when dealing with change and culture shift
* Provide advice on any proposed re-organisation structures and help deliver, mitigating risk
* Provide advice on any redundancy process to avoid unfair practice
* Provide advice and support to managers on all aspects of employee relations including absence, performance, disciplinary and grievance issues,
* Up to date experience of ET1 and ET3 Tribunal processes, including the preparation of organised and chronological bundles.
* Being responsible for efficient outcomes to close ER cases within a specified time frame
* Experience of working with Trade Unions
* Up to date, demonstrable continuous personal development
* Organising virtual diary appointments, preparing invite letters/emails
* Typing and collating virtual notes to support Managers in a fast and efficient process
* Adapting letter templates to reflect individual circumstances
* Responsive and efficient to deliver excellent customer service
* Keep the ER case files active and relevant with attention on closed resolutions
* Manage a high volume of complex ER casework
* Devise and implement tailored solutions to complex issues, in line with Jewish Care's policies and procedures to enable line managers to make informed and timely decisions on staffing matters.
* Knowledge of employment law
* Ability to work effectively both as a member of the team and on own initiative

What you'll need:

* MCIPD CIPD qualified level 5
* Educated to GCSE English and Maths or equivalent
* Able to touch type at speed and be proficient in all Microsoft packages
* Experience of working within a multi-site, unionised environment
* Up to date knowledge of Microsoft Teams and Zoom
* Not for profit and / or care sector experience
* Experience and/or understanding of remote working demands
* Good coaching skills
* Excellent verbal and written communication skills
* Excellent interpersonal skills and the ability to build strong relationships
* Able to engage and collaborate with relevant stakeholders at all levels
* Evidence of ability to deliver high standards of customer service even when under pressure

This role is fixed term for 6 months with immediate start. You will need to be able to drive and have access to a vehicle for work, as this role will involve onsite visits and remote working.

Benefits

Jewish Care offers excellent benefits and training to all staff. Benefits include, free meals, 20 day's annual leave, Jewish Care Pension scheme, various discounts, Loans and mileage reimbursement, ride to work scheme, eye tests, employee referral bonus and more.

About

Jewish Care is a leading communal organisation. We are the largest health and social care charity for the Jewish community in the UK, caring for nearly 7,000 people every week. Approximately 1500 staff from multi-cultural backgrounds together with 3,000 volunteers help to maintain their service. It provides a wide range of services to help meet the community's physical, social and emotional needs, both directly and in partnership with other organisations. We care & support many people including; older people with dementia, disabilities, mental health needs and Holocaust survivors and many more.

We aim to make a positive impact on the lives of Jewish people by creating excellent social care that enhances well-being and inspires them to stay connected to their community. The organisation is committed to finding innovative solutions tailored to the people who use their services.

We are a proud to be multi award winning organisation. Prestigious awards and accolades they have received include; The Skills for Care Best Employer for over 250 people, and The Investors in People Gold standard.

Please be aware that this vacancy will close, once a sufficient number of suitable candidates have been identified therefore, we would recommend that you submit your application as early as possible.

County Advisor

You will join us as a County Adviser and will be coordinating all activity within Gloucestershire.

County Advisor Responsibilities:

You will work with their farming member representatives, your fellow SW regional team colleagues and be a key local, professional source of knowledge, offering advice and guidance on matters of related policy, work and membership. You will be a highly effective networker, bringing individuals and organisations together to energise lobbying campaigns and promote causes. You will support the work of allocated Boards or Forums to ensure that sector views from across the South West Region are fed into national policy.

Reporting to the SW Regional Director, you will manage a diverse employed field force across the county, who promote their organisation and its services at a local level. Your role is to performance manage their county staff network in order to achieve their membership targets to retain and grow their business and in turn their  representative power. Therefore, experience of effectively managing a team is desirable.

Equally you will be able to establish a firm connection and profile with the local membership, ensuring their views are heard. To make that member connection, you will have a good knowledge of current farming and related issues. Therefore, it will be essential to be passionate and knowledgeable about the agri-food sector, ideally having a good understanding of land-based businesses too, whether gained via your education, your background or your experience.

County Advisor Requirements:

Are you a friendly self-starter that is motivated, outgoing, very much a team player and an excellent communicator? You will be people orientated and build lasting professional, business relationships, with a positive outlook and approach. As a strong influencer, you will be driven and have a sense of urgency to get things done. You will enjoy variety and have an energetic work approach, being determined to professionally develop yourself. A high awareness of the key areas affecting farming and food supply chains would be desirable.

About their organisation:

Our client is the voice of British farming, and their members are at the heart of what they do. Promoting competitive and socially responsible agriculture and horticulture, they lobby government and other stakeholders and influence policy at the highest levels to ensure the long-term viability of their members.

Working for the them means working alongside great people, who are recognised for their knowledge and expertise.

Location: Gloucestershire

Hours: Full Time, Permanent

Salary: Starting salary circa £37,667 per annum

Benefits: include 25 days annual leave plus statutory bank holidays (increasing with service), free parking, an attractive contributory National Employment Savings Trust pension scheme, a range of discounts through their Benefits employee portal including gym discounts, holiday discounts.

Closing date: 26th July 2020

Interview date: 11th August 2020

You may have experience of the following: Policy Advisor, Membership Association, Farming, Agriculture, Rural Affairs, Membership Advisor, Stakeholder Management, Legislation, Member Adviser, Lobbying, Farmer, Land Agency, Surveyor, Farm Trader, Grain Trader, Tractor Sales, Machinery Dealership, Environmen Policy, Feed Sales, Customer Service, Customer Service Coordinator, Relationship Management, Charity, Charities, NFP, Not for Profit, Third Sector, Policy Officer, etc

Ref: 93433

If you are a Health and Safety Advisor looking for a wider range of experience in a complex but very rewarding environment, we would like you to join our small, highly regarded Health and Safety team. You will have the opportunity to develop new skills and the ability to apply your own initiative and judgement.

St Mungo’s is a registered housing association and charity providing accommodation and support services for homeless and other disadvantaged people, many of whom have complex support needs including mental health and substance misuse. The Health and Safety team’s activities are vital to the safety and recovery of our clients so your work will make a real difference to helping change lives. Meeting and interacting with our clients on a regular basis, you will:

• Carry out health and safety audits and inspections;
• Deliver training to managers and staff;
• Provide a high quality and responsive advisory service to St Mungo’s across all services and residential properties.
• Carry out Fire risk assessments

You will be passionate about health and safety, have a really good command of detail, and be flexible and able to manage multiple priorities. You must also:

• Be customer focused and have a track record of building great working relationships with a variety of people. 
• You will be a qualified Health and Safety professional.
• You will also have an understanding of the kinds of health and safety challenges which may arise in an organisation working with vulnerable people who may exhibit challenging behaviour.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.

• Flexible Working and Other Benefits

We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on Monday 6 July 2020

Interview and assessments on: Thursday 16 or Friday 17 July 2020

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

County Advisor

You will join our client as a County Adviser and will be coordinating all of their activity within Shropshire.

County Advisor Responsibilities:

You will work with elected office holders and the regional team and will be a key local source of knowledge as well as being able to offer advice and guidance on matters of policy and membership. You will be able to network effectively, bringing individuals together to energise lobbying campaigns and promote our client's causes. You will support the work of allocated Boards or Forums to ensure that members views from across the West Midlands Region are fed into national policy making.

Reporting to the Regional Director, you will manage a diverse team of Group Secretaries, who promote the organisation and its services at a local branch level. Working with this team you will be expected to achieve new member recruitment, existing member retention and member support and connection objectives and targets.

Most importantly, you will be able to establish a firm connection with the local membership, and ensure their views are heard. To make that member connection, you will have an in-depth knowledge of current farming issues and a real passion for agriculture, whether gained through your education, your background or your experience. Knowledge of the local area and its agricultural/land-based industry landscape would be ideal but not essential.

County Advisor Requirements:

You are sociable and friendly, outgoing and a good communicator. One of your strengths is that you are people orientated and build lasting business relationships, often tending to see the positive side of things. You have strong influencing skills and you are driven and have a sense of urgency to get things done. You like variety and are energetic in your work approach, and you are keen to develop yourself professionally.

About our client:

They are the voice of British farming, and their members are at the heart of what they do. Promoting competitive and socially responsible agriculture and horticulture, they lobby government and other stakeholders and influence policy at the highest levels to ensure the long-term viability of their members.

Working for them means working alongside great people, who are recognised for their knowledge and expertise.

Location: Shropshire

Hours: Full Time, Permanent

Salary: Starting salary circa £37,667 per annum

Benefits: include 25 days annual leave plus statutory bank holidays (increasing with service), free parking, an attractive contributory National Employment Savings Trust pension scheme, a range of discounts through their Benefits employee portal including gym discounts, holiday discounts.

Closing date: 5th July 2020

Interview date: 14th / 15th July 2020

You may have experience of the following: Policy Advisor, Membership Association, Farming, Agriculture, Rural Affairs, Membership Advisor, Stakeholder Management, Legislation, Member Adviser, Lobbying, Farmer, Land Agency, Surveyor, Farm Trader, Grain Trader, Tractor Sales, Machinery Dealership, Environmen Policy, Feed Sales, Customer Service, Customer Service Coordinator, Relationship Management, Charity, Charities, NFP, Not for Profit, Third Sector, Policy Officer, etc

Ref: 93312

Are you an excellent listener with a calm and responsive approach?

We are looking for an individual experienced in social care who has excellent customer care skills and a positive and confident communication style. You will need to be able to deal with issues that arise in a calm manner, offering appropriate support and advice to those who call. You will also require good IT and administration skills including Microsoft Word and Excel.

Senior responsibilities:
This role is ideal for those individuals who are looking to progress into management whilst working within a very experienced and established team.

You will also be expected to carry out routine administration tasks such as preparing personnel files for CQC inspections, recording & managing incident reports and collating & organising timesheets.

Terms of the role:
Hours are on a waking night basis, shifts will operation from 7.50pm till 08:10am.

Due to the nature of this role, the post is not suitable for individuals with commitments during the day which may affect their ability to perform a waking night shift.

The Out of Hours Service…

Creative Support’s Out of Hours service, based at our Head Office in Stockport Town Centre, provides essential support to staff, service users and third parties outside of normal office hours every day including Christmas Day.

The OOH Service offers expert internal advice as a telephone service, run each night by a qualified and trained social care advisor and a trained administrator. The core purpose of the service is to respond to serious issues and incidents that arise within the organisations services nationally.

What We Offer…

This is a perfect opportunity for those who are seeking to progress in the health and social care sector. We will support your continuous development by offering training and support. You may also have the opportunity to get involved in other aspects of quality within Creative Support such as assisting with key pieces of quality work.

Do you want to be part of an organisation that fights for children every single day? Then join us as Resourcing Partner, working with hiring managers to develop and deliver innovative, best practice resourcing solutions to meet organisational priorities, drive behaviour and culture change and establish Save the Children UK as an employer of choice.

It is an exciting time to join the HR team at Save the Children UK. We are embarking on a significant departmental change to drive the delivery of first class service to our organisation. Our key focus is to deliver a more streamlined, efficient and consistent service that will enable the organisation to focus on its number one commitment; improving the lives of children around the world. As a result we have created a number of new  specialist roles within the HR team to drive forward the change within HR and the wider organisation, with a strong focus on improving our culture and supporting our people. Right now, we are looking for people who want to help build a leading HR function and establish a long-term approach to achieving these goals. So, if you want to join us on this exciting journey and play a key role in an organisation which fights for children every single day then this could be the perfect opportunity for you.

As Resourcing Partner, in this exciting new role at Save the Children, you will develop and deliver resourcing plans to ensure we have the right talent in the right place at the right time to deliver our ambitious objectives for children. You will partner with managers from across the organization to identify resourcing needs and you will implement strategies to build a pipeline of talented candidates. You will manage the resourcing process from start to finish, ensuring candidates get an excellent candidate experience throughout and providing support to hiring managers and HR colleagues in effective sourcing and attraction methodologies. In addition you will:

• Act as an expert point of reference within the HR team on all aspects of workforce resourcing

• Undertake assessment of external market insights and opportunities for direct sourcing

• Build and develop strong working partnerships with a range of key internal and external stakeholders

• Coach and facilitate the acquisition and development of skills and knowledge in others (managers and colleagues) so that they are better equipped to be self-reliant in managing resourcing matters

• Lead, implement or participate in projects in order to deliver organisational objectives as well as enabling appropriate changes in Resourcing policy or practice to take place.

To be successful you will have expert knowledge of professional workforce resourcing practice and procedure gained through a recognised professional qualification (or equivalent) as well as significant operational application and delivery experience. The ability to successfully navigate and resolve complex resourcing risks is also essential as is evidence of problem solving and applying judgement in a Resourcing context. In addition you will have:

• Evidence of working knowledge and practical application of workforce resourcing practice based on latest thinking, trends and developments

• An understanding and practical application of employment legislation and best practice in resourcing matters

• Strong project management planning and prioritisation skills

• Evidence of operational delivery skills with the emphasis on delivering high quality, customer orientated services to meet required SLAs and KPIs.

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

If you share our belief in the power of children, join the fight. It takes relentless determination, creativity and a real commitment to real change. Because every child should be able to make their mark on their world, and help to build a better future. We look forward to hearing from you.

To apply please visit our website.

Closing date: 19th July

Remote working or based at one of our Shelter Offices (to be discussed and confirmed)

Closing date: 19th July 2020 at 11.30pm. Interviews: Initial interviews : 29th and 30th July 2020. Final Interviews: 5th August 2020

Are you a highly skilled manager with proven experience of overseeing complex services, budgets and contract requirements in a large-scale operation across a wide geographical area, ideally in the voluntary/not for profit sector? Can you evidence where you have led change, driven efficiency and improved service effectiveness?
Then join Shelter as Head of Local Services - North and you could soon be responsible for the strategic and operational oversight of our Hubs in the North region, driving through a change programme that will revolutionise how our services are delivered.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

With more than 500 staff and an annual budget of over £20 million, our Local Community Services division provides expert advice and support over the phone and face-to-face from a national network of Shelter hubs. Our vision? For our hubs to be at the heart of their communities, bases for activism as well as for help and support. To deliver a personalised housing service developed with the local community, which brings together all of our resources and expertise to maximise our impact on local housing issues and needs. You’ll help make sure we do this in our North region.

About the Role
This high profile role is all about transforming, rather than simply managing, services. Indeed, we want you to deliver a change programme with your managers that will ensure hubs inspire and enable people to support us in delivering sustainable systemic change for individuals, the wider local homeless community and local homeless practice. This will involve a massive shift in mindset on how our services are delivered and we will look to you to make suggestions in how to bring about tangible improvements. This is not a static change programme, it will need to continuously improve in order to meet ever-changing demand and deliver high quality, integrated services that meet the holistic needs of those in housing need.

About you
To succeed, you’ll need significant experience of leading change, driving efficiency and improving service effectiveness, along with a track record of managing remote teams across a large geographical area in a matrix management framework. You’ll also need experience of engaging with communities, understanding how they operate and working with them to drive systemic change. The tenacity, persuasiveness and resilience it takes to build partnerships and deal with push backs is important too, as is the compassion and empathy it takes to work with service users and people with lived experience and volunteers. 

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our North Region management team and be the change you want to see in society. 

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

To apply please email your CV and a supporting statement that addresses the key criteria on the job description via the apply button.

LONDON & SOUTH WORKSHOP COORDINATOR

Reporting to the CEO

4 days per week with additional day to be offered in accordance with future funding

Are you committed to sustainble freedom through independence for all women survivors of human trafficking?

Are you ready to join Sophie Hayes Foundation as we continue on an exciting phase of growth and development, and be a valued member of the organisation’s programme team?

The successful candidate will focus on delivering our unique Employability Programme's Workshops across London and the South, through effective and productive collaborations.

Detailed Role Description

1. Manage and deliver Workshops across the London & South, by building partnerships with other NGO’s and referral partners, resourcing, equipping and training facilitators and co-ordinating programmes
2. Effectively and efficiently manage local Workshop budgets 
3. Manage all KPI’s, ensuring correct reporting of programme outputs and outcomes. 
4. Continuously improve the Workshops programme through learning from feedback. 
5. Ensure our survivors, partners and volunteers are engaged, motivated and ‘have a voice’ to influence and shape our programme design. 
6. Build relationships and source long term, broad impacting relationships with businesses and training institutions, in partnership with the London & Couth Coaching Coordinator
7. Supervise and manage Workshop volunteers, with the objective of growing individual and group capabilities, skills and resources.
8. Consistently work with and encourage the growth of leadership volunteers in order to increase organisation capacity and capabilities

Person Specification:

Essential

1. Minimum 3 years’ experience of successful programme delivery in the UK charity sector
2. Educated to degree level or equivalent, or the ability to demonstrate competence through experience
3. Experience of working to, and meeting KPI’s
4. Experience of proactively researching and engaging current and prospective partners
5. Knowledge of best practice in programme delivery
6. Outstanding communication skills and the ability to tailor written and verbal content and style to a range of audiences.
7. Ability to work under pressure and deliver outcomes to tight deadlines
8. Strong IT skills (Blackbaud Etapestry or similar CRM systems etc. Microsoft Office including Word, Excel, PowerPoint, Outlook,)
9. Ability to work on own initiative as well as a key member of a team
10. Flexible and proactive approach and attitude
11. Enthusiasm and drive to make things happen
12. Ability to work occasionally outside of normal office working hours
13. Supportive of a small but fast paced team 
14. Supportive of non-Birmingham locations
15. Driving licence

Desirable

1. Knowledge and understanding of the human trafficking and modern-day slavery sector
2. Experience of using social media and digital communication tools

APPLICATION PROCESS AND CRITERIA:

1. Applications without a covering letter will not be progressed to the next stage
2. Selected candidate will be required to complete a DBS and must have the right to work in the UK
3. As a provider of programmes for women survivors of human trafficking, we are seeking female candidates only.
4. We are committed to selecting candidates for employment based on aptitude and ability, irrespective of gender, race, ethnic origin, disability, nationality, sexuality, religion or belief, marital status or social class.

A homelessness charity based in Woking are looking for a Day Services Team Leader. The charity are looking for someone with management experience who can work in a busy, but rewarding environment who has compassion and empathy towards the charity. The role is perfect for someone who has pre-existing management skills along with plenty of creativity and the ability to think on their feet. It is essential you share a passion for supporting people with a multitude of complex needs and that you have experience of working with people to achieve their goals and aspirations.

Key responsibilities:

* Ensure the smooth running of all services in line with contract requirements
* Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service.
* Direct line management of day staff including Outreach Team (Assertive Outreach, Generic Outreach and Criminal Justice workers), Prop Day Centre Team, volunteers and Kitchen Supervisor.
* Work with the Chief Operating Officer to set targets and monitor performance of the team
* Help develop housing opportunities through good working relationships with housing providers and local authorities.
* Support staff to provide appropriate, holistic support to our clients including delivering workshops.
* Record all contact with clients electronically in a timely manner ensuring accuracy at all times.
* Recording and securing all paper documentation according to the Data Protection and Confidentiality policy.

In order to apply you should have the following experience:

* Experience of supporting clients with marginalised needs
* Line management experience

* Experience of delivering a customer focused service
* Being able to produce or managing a budget
* Experience of developing and delivering policy and procedures
* Experience of using a database and creating reports
* Experience in managing volunteers

The closing date is Tuesday 4 th August 2020.

St John Ambulance Cymru (SJAC) has supported people and communities across Wales since 1880. We existed before the National Health Service and provided the earliest ‘medical’ support to those who were sick or injured.

Now, in 2020, SJAC continues to perform a major role in strengthening community resilience, ensuring people are trained in first aid and able to fulfil key front-line roles to support our vulnerable people, in addition to offering the opportunity for people from all backgrounds to develop their personal skills and confidence to support our charitable and commercial services whilst assisting their own career development. As a Charity, we partner with the Welsh NHS Health Boards and the Ambulance Services NHS Trust, providing Non-emergency Patient Transport Services (NEPTS) in addition to a falls service as well as maintaining our reputation as being the leading organisation to deliver first aid training to both commercial businesses and local-based communities including school throughout Wales.

We also provide additional support to the people of Wales through:

• Medical duties at events
• Community based divisions
• Falls Assistant programme
• Caring Caller programme
• Community First Responders (CFR)

Since March 2020, SJAC has worked in an even closer partnership with WAST and NHS than ever, as we have increased capacity and developed new innovative ways of working in order to assist and relieve the overwhelming pressure brought by COVID-19.

We have helped by providing an average of 30 additional ambulance crews per week, 3707 volunteer ambulance hours throughout April and May and 873 volunteer hours at the Dragon’s Heart Field Hospital. We are now also providing volunteer support to Pharmacy Deliveries throughout Wales.

St John Ambulance Cymru is currently undergo an extensive and exciting programme of modernisation, forward thinking, encompassing a review of its existing service, financial and workforce model, developing a rejuvenated culture aligned to our core vision and values to improve the volunteer experience and our offer to the people of Wales.

Your new role

Reporting to the Chief Executive, the Director of Finance and Corporate Services is a strategic and visible senior leadership role.

You will be technically and intellectually strong and have excellent vision and leadership skills to drive continuous improvement, providing high quality financial information and advice to enable the Senior Management Team to meet its operational and strategic challenges. You will provide strategic financial leadership to St John Ambulance Cymru (SJAC) through the development and implementation of financial plans to ensure that the business remains financially sustainable.

Within this, you will develop and lead the overall annual and long term strategic financial planning process across the organisation, including delivery and presentation of the financial part of the annual plan. You will lead the development of internal audit systems/processes and St John Ambulance Cymru’s strategic approach to finance and resourcing, including annual and long-term budget setting, performance analysis, capital expenditure/investment, risk management, project evaluation and decision making.

Additionally, the position will oversee responsibility for the provision of IT services equipped to support the overarching modernisation agenda, requiring development and implementation of a sponsored IM&T strategy which clearly outlines SJAC’s IT platforms and systems to meet our ambitions. This role will further require the post holder to develop and oversee the delivery of a property strategy to ensure robust management of the Charity’s assets and facilities management, aside from developing and implementing an effective procurement strategy to provide service improvements and cost reduction. This is envisaged to be a broad financial role that encompasses not only financial and treasury management but will also provide strategic leadership for the development of a modern corporate services function.

What you’ll need to succeed

To be considered for this role you will be a senior finance professional (i.e. Qualified accountant (ACA, ACCA, CIMA, CIPFA), educated to Masters Level with a proven track record of positive financial leadership. You will be able to evidence being an effective leader with exceptional people management and first class communication skills, with a passion for delivering excellent customer service, working collaboratively with stakeholders at all levels. Commercially astute, you will have the ability to influence at Senior Management Level and at Board level.

Experience in financial management within the charitable sector is a distinct advantage.

For full details of the role including the required personnel specification please download the attached job description and application form.

To apply, please email your CV along with a statement of suitability (no longer than 2 pages) and your completed application form

Closing date for applications: Wednesday 8th July 2020.

Job Title:  Head of Your Choice Services

(Registered Manager for Domiciliary Care Agency)

Hours: Full time / permanent

Salary: £37 - 43K

Location:  Newbury

We are working in partnership with a well-established charity, West Berkshire Mencap, which is looking to appoint a new Head of Your Choice Services, who will be the Registered Manager for the Domiciliary Care Agency.  This key individual will ensure the delivery of high quality, customer focused and person-centred services to YCS clients and families in order to maximise their independence and quality of life within a safe and secure environment. You will provide effective strategic leadership and operational management of all services delivered within the two Houses as well as out in the community ensuring compliance with current regulatory requirements. 

The successful candidate will need:

• Level 5 (Leader in Adult Care) or equivalent qualification
• Experience of leading, managing, coaching and developing multi-disciplinary teams in a residential/nursing care or similar environment
• Comprehensive understanding of the needs of people with learning disabilities who require care and support within a residential care setting
• Knowledge of regulatory responsibilities of a Registered Manager and the legal framework relating to the provision of care and learning disability services
• Experience of managing a budget, ensuring value for money and that resources are used effectively
• Comprehensive knowledge of assessment and support planning
• Effective performance management skills
• Clear vision to ensure that both clients and colleagues alike experience a positive and engaging environment at all times

In order to lead on the continuous improvement and development of all services within YCS to meet the needs of current and prospective customers, the successful candidate will possess excellent planning, organisation and communicating skills.  You will be a skilled negotiator, possess excellent influencing and networking skills and will demonstrate a strong commitment to diversity and equality, both in employment and service delivery. 

To apply, please submit your CV and supporting statement quoting our reference JO2760.

For any further information, please contact Jenny Warner at Charisma Charity Recruitment.

Closing date for applications: Our client is keen to appoint to this role so please apply asap

Interview date: interviews (via video) will be held during June

Title: SENDIASS Coordinator
Location: Warwickshire
Department: SENDIASS
Hours of work: Full time, 36 hours per week
Salary Details: £26,465 per annum

About KIDS

KIDS is a national charity which has been supporting disabled children, young people and their families since 1970.

We work with children, irrespective of their disability or impairment, from birth through to 25 years. Each year we support over 15,000 disabled children, offer over 120 different services and work with about 80 Local Authorities across England.

We are passionate, caring and trusted and our vision is a world in which all children and young people realise their aspirations. We offer support and practical help for families, every step of the way.

About the Role

As a SENDIASS Coordinator, you will be supporting disabled children, or young people and their families, accessing our services. This is a great opportunity to develop your skills in a rewarding role, and gain a strong sense of achievement.

• You will coordinate and develop a high quality SEND Information, Advice and Support Service for children and young people with SEND aged 0-25 years and their parents and carers in compliance with the SEND Code of Practice and national and local standards. 
• You will work strategically to support the development of SEND services in the area.

About You

To be able to carry out this role we would expect you to have the following characteristics:

• Minimum of 2 years’ experience delivering services to Children, Young People or families with SEN or disability
• Educated to a minimum of level 3
• Minimum 1 years’ experience of team leadership
• Ability to manage service and own workload
• Proven ability to manage the day to day responsibilities of direct service provision
• Ability to create and manage networks
• Experience of multi-agency working
• Minimum 1 years' experience within a customer facing role
• Experience of delivering training and or presentations

Advertising End Date: 17 Jul 2020
Interviews for this role will be held the week beginning 20 July.

TO APPLY AND FOR MORE INFORMATION

Please click ‘Apply’ to be redirected to our website to apply online.

No agencies please.