Dear Applicant:

Re:  Employment Adviser

The Limehouse Project (LHP) is one of Tower Hamlets leading community anchor organisation, providing a wide range of services to communities throughout east London. From legal advice on a range of social welfare issues to financial capability services, accredited learning programmes, and employment support services, we work both independently and in partnership with a wide range of other organisations and businesses to ensure every one of our client’s is given the timely aid and active support they need to deal with – and move on from – whatever issue they face.

Limehouse Project has this excellent opportunity for an Employment Adviser working 35 hours per week, providing high-quality advice and support to our clients to empower them to progression and employment opportunities. This role is more crucial than ever amid the Covid-19 crisis, to enable and empower our service users and respond effectively in this current economic climate.

Your key responsibilities as Employment Adviser:

• Deliver employability support services face to face and remotely
• Provide holistic information and advice and guidance (IAG) and identify pathway routes for skills development through opportunities in training, work experiences, volunteering and employment options.
• Provide practical assistance in one to one and group support for employment related activities; creating CVs, assisting applications, improving interview techniques, employability skills and conducting better off in work calculations
• offer post-employment support to ensure a smooth transition from benefits to salary.

Does this describe you?

You are client focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied clients base. You will have at least one-year experience in the field of Employment.

Enclosed are as follows:

• Job description & Person specification
• Application Form
• Guidance Notes on completing the Application Form
• Limehouse Project Recruitment Monitoring Form
• Annual Report to give you some background information about Limehouse Project

We look forward to receiving your completed application. 

Closing date:  Sunday the 8th of August 2021. Time: 5.00pm

Interview:  Via Teams, Wednesday the 11th of August 2021

*Please see the recruitment pack attached for the full job desciption , personal specification and Training and Employment Coordinator contact details for informal discussion regarding the role.

Are you a welfare benefits advisor with at least one year's experience?  Do you have lived experience of disability, which could include mental health issues or a long term condition?  Would you like to work for a thriving Deaf and Disabled People's Organisation delivering an inclusive and person centred service, using your own lived experience to inform the way you support our customers?

We are looking for an enthusiastic peer welfare benefits advisor to join our busy but friendly and supportive Touchpoint Team.Touchpoint is a holistic support service for disabled people – we include deafness, physical or sensory disability, mental health issues, learning difficulty and long-term health conditions. We work with people who feel support from other organisations does not meet their needs.  The goal of our service is not to solve all of the issues that people are facing ourselves, but to work with them to overcome life’s challenges together, and linking in with other activities or services that are best placed to help. The goal of our services is to support people to hold those relationships confidently themselves by supporting them in overcoming disabled barriers.

We are looking for a knowledgeable and experienced welfare benefits advisor who understands the social model of disability, peer support and person-centred practice; is committed to reflexively using their own lived experience to translate those values into their own everyday practice; and has an understanding of the barriers disabled people face to get the right outcomes from advice services.

You will have at least one year’s relevant work experience, good, contemporary knowledge of the benefits system and an ability to work in an empowering way. You will provide a service which helps people access their entitlements, particularly those who face barriers in accessing mainstream services – e.g. because they need a home visit, extra time, or a time slot that works around their capacities. 

In return, you will become part of a happy and motiviated team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.

The contract until 31st March 2022 in the first instance, but we are currently applying for further funding which would, if successful, secure the role until March 2024.

To apply, please submit your CV and a brief covering letter explaining how you would use your lived experience of disability, which could include mental health issues or a long term condition, to inform your work, as well as detailing your welfare benefits experience and why you would like to work for Inclusion Barnet.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve our mission in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this exciting agenda.

Job Description

Are you an experienced HR professional with strong generalist experience? Are you looking to make real impact in improving employee engagement for your people?

As the HR Advisor for Catch22 you will be responsible for providing expert ER advice and guidance, in line with best practice and our Catch22 policies and procedures. Ensuring that across the Catch22 group, our people managers receive a professional, high quality, customer focused and consistent ER service.

Working closely with the HR Officer and People Business Partners, you will also contribute to the development of key HR interventions, to help improve our HR processes and practices across Catch22.

You will also work collaboratively across the People Team as and when required, particularly in the area of key recruitment and TUPE.

This is a great opportunity to gain organisational exposure to the key organisational hubs.

For full Job Description click here.

To succeed in this role:

• You will be able to provide expert advice and deal with matters in a timely manner.
• You will be able to make sound judgement on when to escalate matters identifying risks and looking at possible solutions.
• You will be a fast learner, with a curious mind, with the ability to learn from previous examples and capture the key lessons to be learned from people related issues that arise.

Qualifications

• Level 5 CIPD

Experience 

• Significant experience of managing ER casework from informal stages through to formal hearings and appeals.
• Dealing with front line manager queries.
• Handling multiple tasks and working under pressure.
• Drafting / updating clear and concise HR policies and management guidance documents.
• Delivering training.

Other

• Understanding of and commitment to Catch22’s vision.
• Share Catch22’s values.

Additional information

Salary: £30,000 - £35,000 per annum

Contract: Fixed term until 31st December 2021

Location: You will need to be able to work flexibly. Whilst home-based, you will need to travel regularly across the designated area including but not limited to London and Brasted, Kent.

Benefits

• Pension scheme with matching contributions of up to 4%
• Discounted shopping opportunities
• Cycle to work scheme

About The Role

Are you a natural people person, with the ability to deliver excellent Customer Service? If so, please read on.
 
As a Customer Services Adviser, you will be the first point of contact for all repair and housing related requests from our customers - primarily by phone, but also via email, Live Chat and social media. This may include carrying out fault diagnostics, establishing access arrangements and booking appointments. It is a busy, but super friendly environment, based in our custom built office in Tolvaddon.
  
We have the following hours and shift patterns to offer:

- 1 x 16 hours per week - working Mon - Wed and Fri, 1pm to 5pm

- 3 x 17.4 hours per week Mon, 9am to 5pm, Wed and Thurs, 12pm to 5pm, OR Mon, 9am to 5pm, Tues and Wed 12pm to 5pm OR Mon, 9am to 5pm, Tues, 12pm to 5pm and Fri, 12pm to 5pm.

- 2 x 20 hours per week - working Mon to Fri, 1pm to 5pm OR Mon to Fri, 8am to 12pm

- 1 x 22.2 hours per week - working Mon, Wed and Fri, 8am to 4pm

The salary range displayed is dependent on hours worked and will be discussed at offer stage.

About The Candidate

To be considered for the role of Customer Services Adviser you will:

- be completely committed to the delivery of excellent customer service.
- have excellent communication skills, whilst being patient and empathetic with our diverse customer base.
- have an inquisitive mind with the ability to draw out key information, therefore ensuring the customers' repairs are fixed on a first time basis.
- have good IT and record keeping skills with the ability to multi-task.
- be committed to our values; We are Customer Focused, We Challenge Convention, We Deliver Together.

What we offer: 

• Competitive salary • Defined Contribution pension scheme – employer contribution of 6% - 9% • Death in Service benefit ( 3 x salary) •  26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days • Annual Leave purchase • Family Friendly policies • Health Cash Plan including dental and optical cover • Employee Assistance Programme • Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs  •  Cycle to Work scheme •  Car Benefit scheme • Learning and Development including coaching and professional qualification support • Volunteering Days • Discretionary Bonus scheme

We also have an onsite café, free parking and a car share scheme.

About The Company

At LiveWest, we believe in a home for everyone. We are a secure and growing business, and we own and manage over 38,000 homes across the South West, from Cornwall to Gloucestershire.
 
We take the time to listen to, understand and learn from our customers. We focus on thriving as a business and employer, so we can deliver more homes and even better services.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.

You may have experience in: customer care, customer facing retail, hospitality, inbound call centre, contact centre, customer service centre, Social Housing, Housing Association.

Customer Support Officer 

Our client is expanding their busy Customer Services department and is looking for dynamic and self-motivated individuals to join their friendly and dedicated team.

Customer Support Officer Responsibilities:

• Dealing directly with customers by telephone, web and email in line with agreed guidelines.
• Communicating and coordinating with internal departments to resolve queries.
• Following up on customer interactions.
• Providing feedback on the efficiency of the customer service process.
• Proactively identifying potential solutions to improve customer service.

Customer Support Officer Requirements:

Candidates will need excellent written and verbal communication skills, an ability to meet deadlines and a collaborative and agile approach. You must have experience in Customer Service within a commercial environment and the ability to work on your own and within a team.

About our client:

They are a UK-based international accountancy membership and standard-setting body. They are the only such body globally dedicated to public financial management.

They believe that improving public services is the key to changing lives for the better and that good public financial management is central to achieving this ambition.

Location: Home based with attendance at your nearest office once a week and attendance at their Chester office once a month. They have offices in London, Chester, and Edinburgh.

Contract Type: Permanent

Hours: Full Time, 36 hours per week (normally between the hours of 9.00am to 5.00pm)

Salary: £18,000 per annum

Benefits: 25 days annual leave, up to 10% employer's pension contribution, Life Assurance to the value of 2 times your basic salary, season ticket loans, Employee Assistance Helpline, exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers.

Closing date for applications: 4th August, 2021

Please note they may close the vacancy early once a sufficient number of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

You may have experience of the following: Customer Support, Customer Support Officer, Customer Service Officer, Customer Service Representative, Customer Services Agent, Customer Services, Customer Services Advisor, etc.

Ref: 101 310

Are you interested in a career in customer service?  Do you love providing excellent customer service? Would you love to work for an amazing charity that funds research that really does save lives?

If that sounds like you, we want to hear from you!

About the role

We’re looking for Customer Care Advisors to help us provide a fantastic responsive service to all our customers. 

Acting as one of the first points of contact with the customers, representing British Heart Foundation (BHF) you’ll provide an exceptional level of customer service. You’ll respond to and resolve inbound customers, supporters and fundraisers queries via telephone, email and live chat.

Using the BHF’s Customer Relationship Management database you’ll keep records of all contact made, updating customers’ addresses, contact preferences and all other admin needs.

Please note we have three positions. Two are full time, permanent roles, the third is a fixed term contract for 11 months.

About you

You’ll be a fantastic communicator, able to listen and problem solve with a high standard of written and spoken English.

With a real passion for delivering world-class customer service, you'll be able to demonstrate excellent customer service skills, with energy and empathy by telephone and in writing.

You’ll be detail oriented so you can efficiently and accurately record data. With strong IT and computer literacy skills.

Please note this position is home based with an occasional requirement to travel to our Customer Service Centre in Birmingham.

About us
 
We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

Interview process 

The interview process will be held over MS Teams. 

Please note we have three positions available. two are permanent positions, the third is an 11 month fixed term contract 

This is an exciting time to join the organisation at a period of growth in size and reputation and an opportunity to be at the heart of Merton’s response to Covid-19 recovery.

The I&A Adviser will have an essential role in the organisation, working directly with older people to triage and identify needs and provide advice to help people to access high quality support. Despite the rapidly evolving situation due to Covid-19 we anticipate that the role will deliver support face to face at our centre, in client’s homes, on the phone and by email.

The role will provide information and advice, including casework, in a wide field of subjects, including welfare benefits, housing, health, community care, and local services, to older adults (65+) across the London Borough of Merton.

Due to the nature of the role a car driver with access to own transport is essential.

The I&A Adviser will have an essential role in organisation, working directly with older people to triage and identify needs and provide advice to help people to access high quality support. The role will provide information and advice, including casework, in a wide field of subjects, including welfare benefits, housing, health, community care, and local services, to older adults (65+) across the London Borough of Merton. 

Summary of Duties:

1. To explore the needs of older people, identifying options, providing high quality information and advice to older adults across multiple channels including face to face, clinics, home visits and telephone
2. To perform benefit checks using our benefits calculation programme
3. To support clients with forms and applications for benefits and other relevant matters such as accessible transport schemes e.g. Blue Badge, Taxicard, Dial-a-Ride
4. To act as the client’s representative where required
5. To complete case records and follow up actions on our confidential database
6. To collect and report monitoring information
7. To work with the Information & Advice Manager to support and train volunteers
8. To liaise with external partner agencies in order to promote, develop and deliver the service
9. To deliver outreach work and support events as required

How to apply

You can apply electronically or by post by sending your CV and a covering letter outlining your skills and experience in relation to the Job Description and Person Specification below. Your CV should be no more than two sides.

Please ensure that your covering letter demonstrates how your experience‚ skills and abilities meet the selection criteria set out in the Job Description and Person Specification. Applications submitted without a personal statement will be rejected. Please also ensure you complete the equal opportunities monitoring section at the end of your application form.

Please inform us of any reasonable adjustments we can make to support you through our recruitment process.

Completed applications should be returned to us by noon Monday 9th August 2021.

About Migrant Help: 

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. This includes understanding the importance of having a work life balance, offering enhanced family friendly provisions, additional holiday entitlements, Perkbox benefits and a non-contributory pension scheme.  We are currently looking for 6 Advisers who would be joining our diverse and fast paced team in Dover.

 Scope of Role 

• To provide advice, guidance and support to those seeking asylum in the UK via the telephone helpline service.
• To meet internal standards on performance and call handling as set by the Head of Advice Centre
• To meet all regulatory standards in line with Migrant Help and OISC best practice.
• Liaise with other departments to ensure that customer and client service standards are met.

Main Duties & Responsibilities: 

• Work as part of the Eligibility, Advice and Guidance Line Team to ensure compliance with all applicable regulatory requirements, policies and procedures to provide the correct advice and guidance to all who contact the centre.
• Work as a We Are Digital adviser when required.
• Handle calls effectively working in a timely way to ensure that the Centre operates efficiently and effectively to meet the needs of the contract.  Ensure that case notes are accurate and succinct.
• Work with interpreters as required.
• Undertake casework as required to assist with providing that timely service.
• Ensure that any advice or support previously provided that is incorrect is reported and corrected.
• Ensure that all documents are submitted within required time frames.
• Ensure that a professional and courteous service is provided to all clients, both internal and external.
• Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work.
• Attend and participate in team briefs and meetings, participate in training and appraisal processes as required.
• Adhere to Data Protection regulations and GDPR
• Adhere to the Staff Code of Conduct

Benefits:

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work these include:

     •  Flexibility and work life balance
     •  Enhanced family friendly provisions
     •  Additional holiday entitlements
     •  Perkbox benefits
     •  Non-contributory pension scheme. 

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. 

Special Requirements:  

• This post is subject to an Enhanced Disclosure and Barring Service (DBS) Check.
• This post is subject to a Counter Terrorism Check (CTC).
• Suitable candidate must be OISC registered or have the willingness to work towards OISC qualification. 
   

Therefore the applicant must:

• Be able to prove their right to work in the UK by providing a valid passport or other right to work documents, such as work visa, settled status document, certificate of registration or naturalization as a British citizen etc. Any offer of employment will be subject to CTC clearance which requires a valid passport.
• Be able to provide continuous UK address history for the previous 5 years.
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
   

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. 

We are looking for a committed Immigration Advisor to join Latin American House. The position is part-time three days a week, initially for one year, with the possibility of extension.

The Immigration Advisor will be responsible for providing specialist immigration legal advice and will be expected to be registered with the Office of Immigration Services Commission (OISC) or Solicitors Regulatory Authority and ideally provide advice at OISC Level 3 or equivalent. As a minimum, you will provide advice at OISC Level 2 or equivalent.

The successful candidate will be familiar with the immigration challenges and social issues affecting the Latin American communities in the UK. You will be efficient, proactive, and supportive dealing with different immigration cases and queries. You will be committed to providing excellent customer service and support for our communities. You will maintain high-quality standards, compliance with regulations as well as AQS and OISC requirements.

The post-holder will also be responsible for empowering at least one volunteer and contribute to the overall well-being of our users and organisation. The ideal candidate will be bilingual in Spanish and English and have some fluency in Portuguese. S/he will have the following qualifications and experience:

• OISC Level 3 - or Level 2 at least, with a degree in law and at least two years work experience in a similar role, including familiarity with advice quality standards

• Experience in supporting BAME communities, understanding of the needs of vulnerable Londoners, and knowledge of immigration law and the regulatory issues that the service requires

• Passionate about Latin American communities, excellent customer service, and willing to develop and grow as a professional.

The starting date for this role is the 1st of September 2021.

Interviews will be held on the 19th and 23rd of August.

Please find below a Job Description, an Application Form, and an Equal Opportunities Form. To apply, please read the guidelines and return the completed Application Form and Equal Opportunities Form by Thursday 12th of August at 5 pm.

This position is funded by Trust for London’s Pathways to Settlement programme.

People Development Advisor

The advisor role is a key role within the People Development team, working within the team and across various business areas to develop and design the most appropriate routes for delivering learning across the organisation, following the 70:20:10 model.

People Development Advisor Responsibilities:

• Work with the People Development Manager and People Development Coordinators to deliver and continuously develop the learning and development priorities for the organisation, working with key stakeholders to support and enable the scoping, design and delivery of development and learning in line with these priorities. This may include enabling the development of new learning interventions or continuous improvement of existing provision.
• Work with internal subject matter experts, creating tools and platforms that enable them to deliver internal development interventions, share and develop skills and knowledge across our client.
• Maximise the use of pro bono and volunteering opportunities to deliver learning and development across the organisation
• Support the People Development Manager to manage use of Apprenticeship Levy funds and find new and creative opportunities for this funding stream
• Supporting our internal customers to establish the best route to meet development and skills needs
• Work with external suppliers to commission development activity where appropriate, with a focus on ensuring value for money

People Development Advisor Requirements:

Successful applicants will thrive working on and supporting L&D projects across the organisation as well as supporting their team of People Development coordinators. They're looking for a self-starter who enjoys seeing things through from conception of ideas to design, delivery and evaluation. Managing internal and external relationships within projects is a key skill in this role in addition to strategic and critical thinking.

About our client:

Today, 12 children and young people in the UK hear the shocking news they have cancer. Our client, a leading cancer charity for children and young people, and their families, provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.

What they offer:

In return for your commitment, they offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan.

They are always looking for talented people from all backgrounds, to join them and help improve the lives of children and young people with cancer and their families. They particularly want to encourage people from under-represented groups to step forward and apply to work or volunteer with them.

 
They’re committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

Location: Either based in Bristol, or homeworking with occasional travel to Bristol
Contract Type: Permanent
Hours: Full Time, 35 per week
Salary: £28,792 per annum, plus benefits

Closing Date: 5 August 2021

You may have experience of the following: People Development Advisor, HR People Development Advisor, HR Advisor, HR Officer, Learning and Development Advisor, L&D Advisor, L&D Coordinator, Training, L&D, Learning and Development, L&D Administrator, CIPD, etc.

Ref: 101 286

You will be allocated designated directorates to support and develop relationships with stakeholders. You will support these designated directorates in the development and delivery of targeted recruitment plans and management of specialist and senior recruitment campaigns.

Client Details

Leading charity in the health-care field.

Description

Managing campaigns for hires within the designated directorates, utilising direct, active sourcing & promotional methods

· Supporting on recruitment for change programmes or complex recruitment campaigns

· Working with Recruitment Coordinators to evaluate recruitment campaign success against recruitment SLAs/timeliness, quality & success of attraction methods.

· Liaise with recruitment agencies and preferred suppliers as required and manage the relationship effectively to ensure that Marie Curie are being considered as employer of choice and recruitment agencies are facilitating this

· Provide support with shortlisting and screening against the essential criteria to ensure that managers are supported through this process in an efficient way.

· Provide coaching to Line Managers on all aspects of the recruitment process as required to ensure that managers have the capability to select the best candidates for the role.

· Accountable for the monitoring and evaluation of recruitment campaigns, recruitment metrics and reporting. Ensuring recruitment costs are in line with budgets and ensuring that invoices are logged and processed

· Staying up to date with external best practice in talent acquisition and recruitment methods

· Undertake designated project work with or on behalf of the Senior Advisor Recruitment Services or Business Partner Recruitment Services

· Undertake any other duties as directed

Profile

Significant and recent experience of high-volume recruitment work preferably in a multi-site/recruitment environment

· Experience of developing creative recruitment campaigns utilising direct sourcing methods and working with managers to solve recruitment challenges

· Proven ability in building and managing relationships with internal and external stakeholders

· High level of customer focus and the ability to engage prospective candidates

Job Offer

You must be available on a short notice period or be immediately available to be considered for this interim role.

This is a 3-6 month temporary role paying £12-15ph dependant on experience.

Support work:
 To recognise women and children’s individual needs, providing a short to medium
term service to meet those needs
 To support the empowerment of the service user and facilitate their understanding of
the dynamics of domestic violence
 To carry out risk assessment and safety planning with women
 To promote women’s safety within multi-agency arenas such as MARAC and Drive
meetings
 To work with women to access services to help keep them and their children safe
 To facilitate access to BSWA and its services
 To devise and implement appropriate and safe methods of communication with
women and children, in agreement with your line manager

Job title: Employee Relations Advisor 

Region: National, Homebased 

Directorate: HR and L&OD 

Contract: 4 months Fixed Term Contract. Full Time, 35 hours per week 

Salary: £31,000 to £36,000 per annum pro rata 

About The Royal British Legion 

Careers in People and Legal 

Across the country, in every city and on every street, the Legion is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members supported by our Membership team, 60,000 volunteers supported by our Volunteering team, and a network of partners all helping us give support wherever and whenever it's needed. 

At its heart, the Legion is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them. 

It's this mission, this scale, this opportunity and the values we all live by, that makes the Legion such a fulfilling place to thrive. 

Within our People and Legal directorates, you’ll find teams such as Human Resources, Learning and Organisational Development, Legal, Governance, Public Affairs and Public Policy, and Health and Safety. If you were to join any of them, you’d be central to ensuring this vision comes to life, and that our people operations run efficiently both internally and externally. 

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In a team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK. 

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required. 

The Role 

Local Responsibility - National Impact. This is an exciting and challenging role. CIPD Level 5 or above, as part of a team, you will be responsible for leading a HR initiative across a regional area. We’ll rely on you to champion our values and ensure that all our ER interventions are focused on supporting our organisation and colleagues. 

You will need to be able to work in a fast-paced, time restricted busy environment and demonstrate a “can do” approach to any challenges. In this role you will be responsible for providing professional, consistent, and effective Employee Relations advice to colleagues and people managers. You’ll primarily work in our Regional Operations Directorate which is currently going through a Welfare re-design.  You will need significant experience in restructures and consultation processes.Moreover, you will play a crucial role in shaping the Royal British Legion HR culture. 

What will you be doing? 

You’ll be expected to use your experience of collective consultation and work with restructures and OD changes and provide expert ER advice / support. 

You’ll be providing clear guidance to managers regarding their responsibilities within a process and procedure and the elements the HR function will undertake. 

You’ll be alert to coaching, guiding and supporting people managers to formulate pragmatic and business focussed solutions, balancing that with policy application and broader employment legislation. 

You will be passionate about excellent customer service and delivering professional HR support to the business and be able to showcase your strong commercial approach and understanding of business needs. 

You will be analysing data and management information in order to provide clear people information to the organisation. 

You’ll be enthusiastic, flexible in your approach, open to learning and comfortable with change and the ambiguity that comes with it. 

You’ll be able to balance multiple priorities and work streams; and use your excellent communication skills including listening, writing and presentation. 

You will be covering a National remit; currently due to the Covid-19 pandemic your work will be home based. 

Diversity Statement 

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us. 

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be. 

It’s why we welcome applications from people with diverse backgrounds and experiences. 

How to Apply 

Please apply by clicking ‘Apply online’. 

Closing date for this role is:Wednesday 4th August 2021 

Interviews will be remotely via teams. 

Title Policy Lead
Salary £35,000
Hours/Contract 35
Contract Type FTC 12 months
Based London
Closing date: 16th August 2021
Interview date: w/c 16th August 2021

The Policy Lead will develop, maintain and review the people policies and associated processes, taking ownership for ensuring that all approved documentation meets the required standards in terms of best practice and fitness for purpose. The role will work across the department to support the HR operations team with a strong emphasis on policy alignment for our systems integration work and for future strategic initiatives in the areas of reward, payroll and change management. Other areas of focus will include employment policy and legislation, communications and general project support.
What we are looking for:
- Excellent communication and interpersonal skills including influencing, persuasion and negotiation.
- Evidence of well-developed customer service skills and of successfully building and managing client relationships.
- Ability to organise own workload to meet deadlines with effective time management skills under tight time constraints
- Experience of documenting operational policies and processes, taking into account systems, people and practice issues following a project management approach.
- Working knowledge of rostering, pay and time management policies and handling legacy issues from a previous role.
- Knowledge of Oracle systems would be a distinct advantage.
What's in it for you:
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working
Click here to view our full job description.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We reserve the right to close this vacancy early. Agencies need not apply.