Customer Services Officer Jobs in Home Based
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Location: Remote (UK based)
Salary: £29,450.00 per year (plus Inner London Weighting if applicable)
Length of contract: Fixed term until 31st March 2025
Hours per week: 37 (also available on a term time only basis - please include desired work pattern in your application)
Closing date: 24th June 2024
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Children and Young People Training Coordinator role:
As Children and Young People Training Coordinator, the successful candidate will play an integral role in supporting the Children and Young People (CYP) team with the daily functions that are necessary to enable the CYP work (What Works and Expect Respect programmes) to run smoothly and includes the effective and strategic support for training structures by being the key contact for external coordination with schools and the assistance of training delivery. The successful candidate will be responsible for developing and running the effective implementation and maintenance of administrative structures, systems, and processes.
Key duties and responsibilities of the Children and Young People Training Coordinator:
- To act as the point of contact and reference for training officers, schools and other internal and external partners and customers
- To organise the timetabling, travel and logistics, materials and other relevant support to the ensure the smooth delivery of the programme.
- To ensure that payments, invoicing and purchases and expenses are accurately processed to always ensure financial accountability.
- To track the impact of the programme delivery and maintain accurate records that can support reporting to the Accountable lead, the board and to funders.
- To maintain the team’s risk register and ensure that data is stored and managed in line with GDPR and confidentiality.
- To support the service in any other way necessary within the parameters of the role.
What we are looking for in our Children and Young People Training Coordinator:
- Warm and personable.
- Strong analytical skills and problem-solving capability.
- Result oriented.
- Influence, motivate and communicate effectively with a wide range of people, inside and outside our own organisation.
- Committed to the best outcomes for children and young people.
Benefits of joining us as our Children and Young People Training Coordinator include:
- Generous Annual Leave: 25 days (with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days) + the usual 8 UK bank holidays + 2 additional days in March and August + 3 days of ‘end of year’ leave, bridging the gap between the festive holiday period and new year.
- Valuable Pension Benefits: a generous 7% employer contribution.
- Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
- Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
- Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
Please ensure that you also complete the EDI form and send all completed paperwork to our Recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).
NB:
- Women only need apply under schedule 9 (Part 1) of the Equality Act 2010.
- If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
- We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses is received.
- All posts, including remote posts, must be based in the UK.
- Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
- Please read our Single Sex Statement titled "Position regarding member services and direct services to survivors" on our website.
The client requests no contact from agencies or media sales.
Please note that this is a fixed-term contract for 8 months, starting September 2024
Location: Flexible with some paid travel to London (if based outside of London)
A little bit about the role
We seek a graduate with excellent communication skills for our Recruitment team. You must be able to manage data, multitask, and adapt to dynamic environments. Enhance Frontline’s social worker training selection process with autonomy and a commitment to continuous improvement.
The Recruitment team is responsible for sourcing, selecting and hiring for 500 places for Approach Social Work (previously known as the Frontline programme) in local authorities across England.
We think the internship at Frontline is unlike other internships. You’ll be given plenty of opportunity to develop key skills for your future career, while also holding a core role within the team. You will be joining us at our busiest time and so will have day to day coordinator responsibilities throughout the year. This makes it a great first step into your career as you’ll have real practical examples to take forward. You will work with the Selection Manager and Selection Officers to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout.
Some key responsibilities include:
- Facilitate at Approach Social Work assessment centres, supporting assessors and sharing responsibility for ensuring days run smoothly and consistently
- Manage the logistics involved in planning and delivering over 40 assessment centre days (e.g. responding to candidate queries, monitoring candidate sign up, scheduling assessors)
- Act as first point of contact for candidates experiencing technical difficulties with IT systems used as part of selection process.
A little bit about you
The role would suit a recent graduate with experience in event planning, logistics coordination, or customer service. We’re looking for someone who is detail-oriented and excels at managing multiple tasks and priorities. The ideal candidate will be a strong communicator who can support candidates through the selection process, troubleshoot technical issues, and ensure smooth operations at assessment centers.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
Disability Solutions West Midlands are seeking a motivated individual with an advice background who is looking for additional training to become our DisAbility Connect Project Worker. The successful candidate will have a knowledge of the health and social care/local community landscape and experience of working in the community advice sector, or social prescribing. The successful candidate will have a full driving licence and daily use of a car. We warmly welcome applications from ex-military personnel.
Role Responsibilities:
You will be delivering a unique and innovative information and advice-based support and enablement service for people with disabilities who are living complex and challenging lives:
· Helping them to understand and identify the issues that are undermining their quality of life.
· Exploring options for solutions, opportunities, and ways forward with clients and helping them to make choices.
· Supporting clients’ development of action plans.
· Enabling clients to fulfil their action plans and gain the life-toolkit and ability to manage future setbacks and take advantage of new opportunities.
37 hours per week with starting salary of £23,698 with pension contribution and Employee Assistance Programme.
Currently office-based Monday, Tuesday, and Thursday 08.30am-4.30pm, with other hours currently home-based (Wed, and Fri).
About Disability Solutions West Midlands (DSWM) - we are a user-led pan-disability charity based in Stoke-on-Trent and have been working in the city for over 40 years. Our mission is to empower people with disabilities and long-term health conditions to attain the highest possible quality of life, through listening, information, advice, guidance, and emotional support.
The DisAbility Connect Project is an innovative project which offers bespoke information and advice, assessment, and action-planning for people with disabilities and/or long-term health conditions.
The project strives to help those who are not connected to appropriate benefits, services, and opportunities in their communities, with the aim of helping individuals and their families to improve their standard of living.
Please see full job description below for further information.
Please note: Candidates attending interview will be asked to deliver a presentation for no more than 7minutes responding to the following question:
“'What challenges do you feel people with disabilities and their families may face when seeking and engaging with support, services, and opportunities within the community?'
Candidates are asked to bring their presentation on a data stick. A laptop and projector will be ready for candidates to use on the day of the interview.
Promote and empower people living with disability by providing advice and information, education and assistance to facilitate choice and independence.
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The client requests no contact from agencies or media sales.
Job Description
About Bank Workers Charity
We’re the benevolent society supporting UK bank employees and their families. Each year we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners and grant giving.
About you
Are you a creative and strategic thinker with a passion for crafting compelling narratives? Do you have a proven track record in developing successful marketing campaigns and content planning/delivery? Do you keep an eye on the metrics – changing your approach according to what the data tell you? If so, you could be the perfect Marketing Manager for our team.
About the role
Hybrid working (minimum two days a week office based for FTE)
In this role, you will play a pivotal part in shaping our messaging, supporting our fundraising efforts, and leading our marketing strategy to position the charity as a trusted provider of financial and wellbeing support for those most in need, and as a signposting and early intervention resource for the wider community we support.
As our Marketing Manager, you will develop and implement a comprehensive content strategy that aligns with our marketing objectives and brand identity, while creating and managing an editorial calendar to ensure consistent and timely content delivery across all channels. You will craft high-quality, engaging, and persuasive copy for various platforms, including websites, reports, email campaigns, and print materials.
Collaborating in cross-functional teams, you will develop and execute integrated marketing campaigns, monitor and analyse campaign performance metrics, and make data-driven decisions to optimise content and strategies.
What we offer
We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.
Our benefits include:
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30 days holiday plus public holidays (with the option to buy additional leave)
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8% employer contribution to BWC’s pension scheme and up to 3% matched with employee contributions
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A wide range of employer funded wellbeing experiences through Heka
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Flexible benefit provision (including Medicash plan, cycle to work, payroll giving and electric car scheme)
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Group Life Cover (three times annual salary)
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Weekly wellbeing half hour
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Season Ticket Loan (upon successful completion of probation)
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Employee Assistance Programme
To apply, please send a CV including a supporting statement (no more than one side of A4) outlining how your experience meets the criteria set out in the person specification in the Applicant Pack.
Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities.
The client requests no contact from agencies or media sales.
Senior HR Business Partner - Human Resources
£31,479 progressing to £34,977 per annum
Fareham
Permanent, Full Time
Full time, 37 hours a week. Working between 9am and 5pm, Monday to Friday.
Our client has an exciting new opportunity to join their Human resources team as a Senior HR Business Partner.
Main Responsibilities
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Advice – to advise managers on all human resources matters
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Employee relations – to manage complex staff relations casework, such as grievances, disciplinaries and long term absence, liaising with their legal representatives as required, particularly when there is potential high risk and impact to the organisation
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Policies – to ensure knowledge of all human resources policies, work with their legal provider to monitor all human resources policies to ensure they are in line with current legislation and work with their human resources manager to ensure that they are updated appropriately
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Recruitment – to work with managers and the human resources team in recruitment and selection, to provide advice in complex situations
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Coaching – to guide managers regarding the organisation’s policies, practices and processes, and lead on the delivery of manager's briefings
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Development and training – to contribute to supporting managers in developing their people management skills when dealing with staff issues. Identify training needs, in the day to day that could include management development, guidance through complex processes, and understanding of employment legislation as needed
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TUPE – to lead and manage the human resources process in relation to tenders and TUPE projects, liaising with internal and external parties
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Wellbeing– to contribute and lead where necessary in ensuring the welfare and wellbeing of all staff, and advise staff and managers as appropriate
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Benefits – to contribute to the continual review of the overall offering and proactively suggest initiatives outlining a clear business case, including commercials
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System – to lead on the day to day maintenance of the human resources system data in an accurate, timely and professional way, and oversee reporting needs. To work with managers to use the data to inform and improve efficiencies and adherence to policies and procedures
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Management information – to lead on provision and analysis of human resources reporting cyclically and ad hoc and on demand requests
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Team – to support and coach other human resources team members. Work as part of the team on other human resources led initiatives and projects
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Processes – to identify process improvements to help the team deliver human resources and wider objectives to ensure efficient and effective human resources delivery
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Management – to provide direct line management for several members of the team
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Change – to support in driving change in the development and implementation and human resources protocols and processes
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To support with the delivery of the people strategy
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Deputising and covering the human resources manager as necessary, including attendance at internal and third-party meetings, work with the executive director of people and programmes and other members of the directorate as appropriate
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Engagement with internal and external contacts and organisations, not only within the human resources field, to network, and have the opportunity to knowledge share and best practice
Experience, Qualifications / Training, Knowledge and Skills
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CIPD qualified, or equivalent qualification through experience
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Solid experience across all aspects of human resources, particularly with demonstratable expertise of dealing with complex and high risk matters
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Experience of managing and reporting key performance indicators and human resources metrics
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Experience of line managing others, ideally in a human resources team
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Excellent communication skills
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IT literate/competent
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Customer focussed, with a strong sense of service delivery
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Organised, strong attention to detail and an ability to prioritise
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Up-to-date knowledge of employment law and HR best practice
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Demonstrable ability to work across all levels within the organisation
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Ability to appropriately balance the considerations of staff and organisation, within the parameters of legislation and regulation
Additional Requirements
Enhanced disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role
This role requires travel to multiple operational sites across a large geography, a full drivers’ licence and access to a vehicle is desirable
They reserve the right to close their adverts early if a successful candidate is found, so please submit your application as soon as possible.
About the Company
They offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Their services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.
They work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton.
They’re committed to creating an inclusive and diverse workforce that embodies their values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.
They welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
Lingen Davies Cancer Fund exists to enhance cancer services and improve lives in Shropshire, Telford & Wrekin, and Mid Wales. Founded in 1979, with the aim of bringing cancer services to Shropshire for the first time, our work is now focused in three key areas: cancer prevention and early diagnosis, excellent treatment delivered locally, and living well with and beyond cancer.
Two of our Fundraising Team have recently departed for exciting new projects, and we have taken this opportunity to create some different posts within the team. We really value our relationships with businesses and major donors around the region, and we are very pleased to be recruiting to this role, which will build capacity and focus in this area.
Our Relationship Fundraiser will work closely with colleagues across the charity to deliver excellent supporter care and stewardship, building long term relationships for Lingen Davies Cancer Fund. Attending a range of community events and networking opportunities to act as the face of the charity, including delivery of presentations, and to raise our profile across the region.
You will be responsible for maintaining and growing relationships with local businesses, and ensuring excellent stewardship of our donors, especially those giving larger philanthropic contributions.
You will also take the lead on our Friends of Lingen Davies scheme for regular donors, ensuring they are kept informed and engaged, and building their numbers.
You will work with colleagues to develop the use of our CRM system and apply data analysis to support delivery of the role, and to develop future plans and direction. You will be self-managing, motivated, have excellent interpersonal skills and be computer savvy!
The role will ideally be 4 days per week (or equivalent hours). There will be work out of office hours where TOIL will be occurred.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
This role is crucial in supporting the Head of Strategy in developing the organisational strategy and operational plans, making sure that everything stays on track.
This will include assisting in monitoring the progress of strategic planning, planning workshops to facilitate internal communication and learning, but also supporting in routineday-to-day tasks including scheduling, managing the flow of, filing, archiving and securing of important/confidential information, facilitating smooth and effective communication with relevant stakeholders and by providing administrative support on small-scale projects.
We need someone who is a quick learner, proactive, and can adapt quickly. Your work directly impacts the future strategic direction of Muslim Aid.
About the Role:
- Assist in the development and implementation of organisational strategies and plans.
- Support in the monitoring of key deliverables against identified indicators in the operationalisation of the strategy, including effective coordination with relevant departments to ensure milestones are met.
- Undertake small-scale project work including researching, analysing and recommending next steps.
- Where necessary, read, research, and summarise documents, reports, and articles, advising the Head of Strategy on current sector developments.
- Develop a thorough understanding of Muslim Aid's work areas in order to ensure strategic linkages/appropriate dissemination of information or assignment/follow up of actions.
- Analyse data and metrics to provide insights and identify opportunities for improvement or innovation
About You:
To be successful in this role, you will need:
- Educated to Bachelor’s degree level.
- Experience of organising and coordinating meetings and events.
- Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
- Ability to create, organise, and maintain both physical and digital records, ensuring easy retrieval and secure storage.
- Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
- Ability to be flexible and adaptable to changing priorities and be able to quickly adjust plans and schedules as necessary.
Why you should apply:
Join us as a Strategic Support Officer and play a crucial role in driving our strategic initiatives. Facilitate stakeholder communication, manage strategic documentation, and assist in research and analysis to advance Muslim Aid’s mission. Ready to make a difference? Apply now!
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Hours: 28 hours per week
Basis: Fixed term 12 month post
Location: Cardiff Office and home
Salary: £24,440 per year (£30,550 full time equivalent)
This is an exciting opportunity to join the RNIB in a special project developed in partnership with housing providers in Wales.
The Vision Friends project aims to increase knowledge and awareness of sight loss and hidden sight loss in older people across all tenures from general needs housing to supported housing, sheltered, extra care housing, care homes and nursing homes.
As a Vison Friends Project Engagement and Training Officer, you will be in charge of delivering and monitoring the project, including creating communication plans, reports and stakeholders' networks. You will also identify training needs for the team and deliver training to project partners, developing content and solutions, and ensuring that Vision Friends and project partners have the right tools to make this project a success. By representing the RNIB/RNIB Cymru on local and national groups, you will ensure inclusion and access to information advice and support to enhance the wellbeing and independence of people with sight loss.
The ideal candidate will have extensive experience in delivering training, using different mediums, such as Microsoft Teams and face to face sessions, and project management. They will also have significant experience of the sight loss sector and/or working with older people or people with complex needs such as Dementia, Stroke or Learning disabilities.
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
For more information on our available benefits, please visit our .
If you are having trouble applying online or would like more information, please contact us on .
If you would like to apply for this great job opportunity please review the documents linked below, then select "Apply Online" at the bottom of this page and complete our application form, telling us how you meet the Specialist Skills, Knowledge and Experience criteria (Section 1 of the person specification in the Job Description). Guidance for completion can be found on each page of the application form.
Appointment is subject to an Enhanced Criminal Records Check and relevant Barred Lists check.
We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.
One of our core values is to be led by blind and partially sighted people and we involve our customers in recruitment. Please be advised that your anonymised application may be shared internally with those involved in the recruitment process.
RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.
Swyddog Ymgysylltu a Hyfforddi Prosiect Ffrindiau'r Golwg (Caerdydd - lleoliad hyblyg)
Cyflog: £30550 y flwyddyn pro rata
Math o gontract: Contract Tymor Penodol (1 flynedd)
Oriau: 28 awr yr wythnos
Dyma gyfle cyffrous i ymuno â'r RNIB mewn prosiect arbennig sydd wedi'i ddatblygu mewn partneriaeth â darparwyr tai yng Nghymru.
Nod prosiect Ffrindiau'r Golwg yw cynyddu gwybodaeth ac ymwybyddiaeth o golled golwg a cholled golwg gudd ymhlith pobl hyn sy'n byw mewn pob math o gartrefi, o dai anghenion cyffredinol i dai â chymorth, tai gwarchod, tai gofal ychwanegol, cartrefi gofal a chartrefi nyrsio.
Fel Swyddog Ymgysylltu a Hyfforddi Prosiect Ffrindiau'r Golwg, chi fydd yn gyfrifol am gyflawni a monitro'r prosiect, gan gynnwys creu cynlluniau cyfathrebu, adroddiadau a rhwydweithiau rhanddeiliaid. Byddwch hefyd yn nodi anghenion hyfforddi ar gyfer y tîm ac yn rhoi hyfforddiant i bartneriaid y prosiect, yn datblygu cynnwys ac atebion, ac yn gwneud yn siwr bod yr offer cywir gan brosiect Ffrindiau'r Golwg a'i bartneriaid er mwyn sicrhau bod y prosiect yn llwyddo. Drwy gynrychioli'r RNIB/RNIB Cymru ar grwpiau lleol a chenedlaethol, byddwch yn sicrhau cynhwysiant a mynediad at wybodaeth, cyngor a chefnogaeth i wella lles ac annibyniaeth pobl hyn sydd â cholled golwg.
Bydd gan yr ymgeisydd delfrydol brofiad helaeth o ddarparu hyfforddiant, gan ddefnyddio gwahanol gyfryngau, megis Microsoft Teams a sesiynau wyneb yn wyneb, ac o reoli prosiectau. Bydd ganddynt hefyd brofiad sylweddol o'r sector colled golwg a/neu o weithio gyda phobl hyn neu bobl ag anghenion cymhleth fel Dementia, Strôc neu Anableddau Dysgu.
Os hoffech wneud cais am y cyfle gwych yma i weithio gyda ni, edrychwch dros y dogfennau sydd wedi'u rhestru isod, yna dewiswch "Apply Online" ar waelod y dudalen hon a chwblhewch ein ffurflen gais, gan sôn wrthon ni sut rydych chi'n bodloni'r meini prawf o ran Sgiliau Arbenigol, Gwybodaeth a Phrofiad (Adran 1 o fanyleb yr unigolyn yn y Disgrifiad Swydd). Mae canllawiau ar gyfer cwblhau i'w gweld ar bob un o dudalennau'r ffurflen gais.
Bydd y penodiad yn amodol ar Wiriad Cofnodion Troseddol Manylach a gwiriadau perthnasol o Restrau Gwaharddedig.
Ni yw Sefydliad Cenedlaethol Brenhinol Pobl Ddall (RNIB) ac rydyn ni yma ar gyfer pawb y mae colled golwg wedi effeithio arnyn nhw. Mae gweithio i ni yn golygu gweithio i un o elusennau mwyaf gwledydd Prydain, gan gefnogi bron i ddwy filiwn o bobl sy'n byw gyda cholled golwg ym Mhrydain.
Salary: £70,000-£75,000
Location: London
Job Type: Freelance - 12 month FTC
Digital Delivery Lead required to plan and deliver a digital transformation roadmap and ongoing strategy for a charity.
THE COMPANY
My client is a fantastic national charity supporting people in film and television. They're building a brand new marketing and fundraising team to help them change the way they communicate, engage and raise funds to deliver their new strategy. Similar to a start up company you'd be in charge of devising the high level digital strategy as well as rolling up your sleeves and being hands on.
THE ROLE
In the role of Digital Delivery Lead you will be responsible for the development and delivery of the charity's digital roadmap ensuring that it aligns with the digital maturity model.
You will also be responsible for:
Working with senior leadership to develop and deliver the wider organisational digital strategy and ensure buy-in from stakeholders
Championing digital, innovation, and technology to senior stakeholders.
Monitoring and reporting on the digital transformation budget.
You will be responsible for product development and management including:
- Manage the ongoing development and continuous improvement of the new website
- Work closely with the Support Services team to plan, maintain and develop our digital services for users to improve their financial, mental, and physical wellbeing, ensuring our offer reflects industry values, is cost effective and places user experience at its centre
- Ensure our digital products and services are intuitive and enable seamless, curated user journeys
- Work with teams across the organisation to develop digital solutions for elements of different campaigns and workstreams, from forms to webinars
- Take a test and learn approach to manage the continuous development and delivery of digital products and services
- Work with the Digital Product Manager on the full redevelopment of the existing product, overseeing all digital elements of the programme to ensure alignment with our wider digital transformation work
- Supporting the Digital Officer on the day-to-day maintenance of our digital platforms
YOU
In order to be shortlisted for the role of Digital Delivery Lead you will need:
- Significant experience in the development, delivery and management of digital products and strategies which support organisational goals and objectives.
Experience developing, delivering, and managing cross-organisational digital roadmaps.
Experience managing and implementing large-scale digital change projects.
Complete familiarity with the digital production cycle - including briefing, estimating, risk management, project control and management.
Proven experience delivering excellent digital services and products for a range of audiences and their specific needs.
Excellent project management skills and familiarity with Agile principles.
High level of knowledge and expertise in UX, accessibility, user research
and testing, and evaluation.
Understanding of CRM systems, such as Salesforce.
Excellent analytical and reporting skills, including familiarity with GA4 and other packages.
Track record of actively championing continuous improvement and data- informed decision making.
Ability to communicate complex digital concepts or solutions in a simple
way for colleagues with limited digital experience.
Salary: £70,000-£75,000
Location: London
Job Type: Freelance - 12 month FTC
NB: You must be eligible to work in the UK
If this role isn't what you are looking for, don't worry. At Stopgap we cover a wider range of freelance and permanent positions with dedicated sector specialists. It is worth checking our website for all our latest jobs and registering to receive job alerts so you are the first to know about a new opportunity.
Marketing, Digital and Creative Recruitment
Stopgap - Talent With A Spark
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Seeking an experienced Finance Executive for Andrews Charitable Trust (ACT), working within the friendly finance team of Andrews Property Group. ACT works to strengthen charitable organisations that support people, homes and community. Uniquely, it owns the Andrews group of property services businesses and earns most of its income through the annual profits of the business.
The role is part-time, 15 hpw, or 2 days a week 9am to 5:30 pm (including 1 hr lunch break) flexibly between Monday to Friday and with hybrid working possible. Great set of benefits listed at the bottom of this advert.
The Role
As the Finance Executive, you will play a vital role in ensuring that accurate financial records and compliance for the charity are maintained, reporting to the Andrews Finance Director.
You will be responsible for managing financial transactions, reconciling accounts, and providing support in financial reporting for the ACT Charity Director and her board of trustees. This role offers an opportunity to contribute to our social mission and to work with organisations supporting people affected by housing-related poverty.
Person Specification & qualifications required:
- Proven Charity Accounting/Finance Experience.
- Proficiency in accounting software (we use XLedger) and Microsoft Excel.
- Strong attention to detail and accuracy in data entry and record keeping.
- Ability to work both independently and collaboratively in a team environment.
- Basic AAT qualification would be advantageous/preferred but not essential
Our fantastic benefits package includes:
- Flexible working on a hybrid basis from Bristol/Keynsham office & remotely
- Training and exciting development opportunities
- Birthday Day Off
- Pension and enhanced scheme available after 2 years of service
- Death in Service Benefit
- Employee Assistance Program
- Opportunity to volunteer for ACT (Andrews Charitable Trust)
- Cycle To Work Scheme
- ,,, and more
A grant giver and social investor, focused on tackling housing-related poverty, and also running the Speaking Volumes book grants programme
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Café Manager
Full time (37 hours)
Hornbeam Park, Harrogate, North Yorkshire
The Role
An exciting Café Manager position has opened at our Yorkshire Cancer Research Centre, which houses a fully integrated Cancer Rehabilitation Centre, Shop, Donation Centre, Office, and our first-ever Café, named Café Hornbeam.
We are looking for an experienced Café Manager who will provide excellent customer service, prepare delicious food, and create a warm and welcoming space, inspiring their Deputy Café Manager and team of employees and volunteers to do the same. This role will be accountable for the overall management of the Café, including process and policy adherence and development, and Food Safety.
Specifically, you will:
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Uphold and manage café operating procedures and policies, including Food Safety, Allergens, Health and Safety and Trading Standards.
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Manage the product mix, introducing new products where appropriate and maximising profit margins.
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Identify appropriate food and drinks suppliers and build and manage supplier relationships.
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Maintain an up-to-date awareness of developments within the café/food service industry to make or recommend appropriate changes to the delivery of café services and products.
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Ensure the café is presented to the highest standards with attractive merchandising of food and drinks.
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Effectively manage time to work alongside the team, whilst completing managerial duties.
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Plan and oversee the implementation of new menus, specials, and food and drink related offers.
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Manage the Deputy Café Manager and Café Assistants, including supporting them with their continued development, managing rotas and timesheets, providing training and providing appropriate support when needed.
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Maximise profitability through driving sales and managing and controlling costs, stock, and margins effectively.
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Be trained as a First Aider and Fire Marshal.
About You
To be considered for this role, you will need:
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Proven experience of working in a catering or hospitality role at a similar level.
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Level 3 Food Safety & Hygiene Certification.
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Experience in managing staff and/or volunteers including recruitment and development.
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To be highly organised with good time management skills and the ability to prioritise your workload to meet deadlines.
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Excellent communication and interpersonal skills with the ability to motivate yourself and others.
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Strong leadership skills with the ability to coach, develop and nurture talent.
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To be resilient and adaptable to change.
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To be willing to undertake an enhanced DBS check with children's barred list due to the requirement to supervise and train Cafe volunteers between the ages of 14 – 18 years old.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our [Job Title], you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 20th June 2024. Please read our privacy notice before applying.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
We are looking for confident, customer-focused individuals with great interpersonal skills for this busy Repairs role. If this is you, come and join us at ISHA as one of our Repairs and Maintenance Advisors.
Repairs and Maintenance Advisor (x3)
Hours: 35 hours (full time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £30,886
Contract: Permanent
This is an exciting opportunity for an experienced Repairs and Maintenance Advisor who understands customer needs and has a positive customer output and able to work in our small, but supportive, Housing & Neighbourhoods Team working on all aspects of Repairs. It is an interesting and varied role for an engaging, solution-focused person, with a passion for providing an excellent customer outcome across ISHA’s portfolio and help keep our residents safe in their homes, and someone who wants to add value within an organisation.
You will bring your knowledge and experience by providing advice and support to various stake holders, staff and residents by keeping CRM up to date and be able to demonstrate excellent customer service is being provided. You should be a resilient, professionally curious person, who is enthusiastic about a career in the Social Housing.
You will work closely with the Repairs Manager to support with continuous improvement across all service areas, while helping to support and achieve our organisational objectives.
Some of the key responsibilities of the role include:
- Manage and respond to inbound calls
- Problem solving and working with other departments to obtain a resolution for the best customer outcome
- Listening carefully to customer’s requirements
- Ensure the highest standards of customer care at all times
- Share best practice knowledge with colleagues to promote continuous improvement
You
We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused repairs service to residents, employees and senior leaders.
This is busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring consistency, alongside considering and minimising risks, who will play an integral role in delivering our repairs service.
Working closely with our key internal and external stakeholders, you will continue to work in a way that has the customer’s needs at the forefront of everything that you do. Providing a first-class service is a high importance of ISHA. You will be required to multitask on a daily basis and have a real desire to make a difference.
You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office.
Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.
Other information
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do apply.
This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.
Deadline: 09:00am 25 June 2024
Interview: Monday 1 July 2024 in person at 102 Blackstock road.
Interested?
If you would like to find out more, please click the apply button. You will be redirected to complete your application for this position.
Please note: We can only able to accept applications from candidates with eligibility to currently work in the UK.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.
No agencies please.
Are you a process improvement professional who is passionate about animal welfare?
Dogs Trust is on a mission to become more efficient and effective in the way that we do things, and we need a Process Improvement Specialist to enable us to do more, with less, while still delivering the same great impact.
About this role:
As Process Improvement Specialist, you will:
- work closely with colleagues across the organisation to identify and implement process efficiency and automation opportunities, from start to finish,
- develop and maintain process documentation, such as procedures, process maps and guides,
- regularly analyse data to understand the effectiveness of processes across the organisation, paying close attention to detail at all times,
- complete process mapping and reviews in order to maximise efficiency, coming up with solutions to complex problems swiftly.
About you:
To be successful in this role you should be truly process driven, with experience of implementing new processes and streamlining existing ones, with a knack for understanding a problem, analysing, and then fixing it. You’ll need to be a people person, as you’ll be business partnering colleagues and ‘meeting them where they are’, as they map out their processes and identify areas for improvement. You’ll need to be very detail orientated, and it would be beneficial if you have some Six Sigma certification to support your experience in process improvement. Additionally, you’ll need a commitment to the aims and objectives of Dogs Trust.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About this team:
Under the leadership of the Chief Operating Officer, the Finance, IT, Governance and Risk, Efficiency and Sustainability, Facilities and Legal teams provide professional business advice and central support to Dogs Trust. These traditionally ‘back-office’ teams work closely with the rest of Dogs Trust to enable them to work more efficiently and effectively to deliver our mission. Current turnover is in excess of £110m and is still growing and staffing levels are approaching 1,500 FTE. The Efficiency and Sustainability function is being introduced as a new department in a response to the growing need to work in a more cost effective, sustainable and strategically commercial way.
This role is being offered as a fixed term contract for 12 months.
To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Supportability is a sector-leading Charity that provides high-quality, person-centred individual and group-based services for Children, Young People, and Adults. We believe people with disabilities are equally valued and empowered to live full and rewarding lives.
We are seeking an Operations Manager to join the Senior Leadership Team (SLT) at our Head Office in Heaton Moor, Stockport. The post holder will be responsible for managing and developing the Charity’s service provision and ensuring compliance with CQC regulations. You will be expected to provide strong leadership and management to the service managers (residential and day opportunities) so that they are effectively developed and organised and operate as an effective management team to ensure operational reliability, consistency, and affordability for those we support.
You will contribute to the Charity’s strategic planning, governance and lead on quality improvement and financial and performance management of operational services and will also have responsibility for the achievement of key objectives within the Charity’s Strategy and Business Plan in conjunction with the Chief Executive, Deputy Chief Executive and Service Manager roles.
Do you have what we are looking for?
Applicants must have the following qualifications and experience (further requirements are contained within the job description):
· A level 5 qualification in Leadership and Management in Health and Social Care or equivalent qualification or a willingness to work towards
· Management experience in the health and social care sector
· Experience of working as part of a Senior Management structure within health and social care or working with and reporting into a senior management team and board of trustees
· Comprehensive knowledge and understanding of regulation and legislation in relation to the children and adult disability sector.
· A good understanding of CQC and the ability and experience to ensure service provisions meet the required standards to achieve a “good” rating at the very least.
· Experience in implementing and/or adhering to Quality Assurance frameworks and an understanding of the importance of these in supporting and positively impacting good quality service provision
This position is subject to an Enhanced DBS check, and two satisfactory references, one of which must be from your current or most recent employer.
Reports To: Senior Partnerships & Engagement Manager
Salary: Points 28-31, £26, 669 - £29, 450
Department: Growth & Engagement
Location: Central Office, Belfast
Hours of Work: 35 hours per week, mainly Monday to Friday. A hybrid working system is in place (at least 2 days in office per week).
A flexi-time system is in operation and reasonable hours outside of this will be required to fulfil the duties of this position (some evening and weekend work).
Job Purpose: This is an exciting and varied role within Simon Community, developing and supporting corporate partnerships across Northern Ireland and driving our volunteering activity.
Working closely with the Partnerships & Community Engagement team, you will be exceptional at building relationships either in person, on the phone or via written communication. You will be adept at spotting opportunities for future engagements be able to manage a busy and varied workload, and develop and nurture new connections across NI.
Essential Criteria:
- At least 2 years’ experience in a relationship-based role, e.g. in fundraising, account management, sales, or relevant field.
- Experience of working in a busy team across multiple projects.
- Highly IT literate with confidence in using full MS suite, CRMs and digital tools.
- Full driving licence and/or access to a suitable means of transport to travel across the region regularly (at least 1 day per week).
- Passionate about ending homelessness in NI.
Desirable Criteria:
- Experience working for a charity/non-profit.
- Experience of Canva or MS Publisher
- Experience of marketing/digital media
- Working knowledge of volunteer management.
Skills & Knowledge:
- Exceptional interpersonal and relationship building skills.
- First rate communication skills, both written and oral.
- Excellent organisation and time management skills with an ability to demonstrate high level attention to detail.
- A ‘can do’ attitude and willingness to try new things.
Why work for the Simon Community?
We offer an extensive benefit package, including:
- Pension Plan
- Employer funded Healthcare - Benenden Health and Health Shield (includes savings on gym memberships and retail outlets)
- Death in Service Benefit
- Generous Annual Leave Entitlement
- Learning and Development Opportunities
- Compassionate Culture
- Occupational Sick Pay
- Health & Wellbeing Initiatives
- Management Development Programmes
- Long Service Awards
- Blue Light Card Scheme.
The client requests no contact from agencies or media sales.