Customer Services Officer Jobs in Home Based

The Senior Fundraising Officer will play a key role in the Fundraising Team helping to generate significant and increased income from charitable trusts and foundations and corporate partners.

The role will be responsible for ensuring a regular pipeline of new and existing income from both areas and ensuring partners are stewarded appropriately to maximise engagement with the charity’s aims and objectives.

The post holder will:

• Identify, research and develop new trusts and foundations leads.
• Proactively oversee and grow relationships with trusts and foundations that give four and five figure grants, identifying opportunities to strengthen relationships utilising meetings, project visits, informal updates and monitoring and reporting as appropriate.
• Produce formal reports to funders regularly as directed by grant giving bodies.
• Maintain accurate records to support reporting requirements and forward planning.
• To be proactive in cultivating relationships with potential new funders
• To identify relevant statistics and research to contribute to applications.
• Working with colleagues from across QAC to be able to produce compelling cases for support.
• Writing up case studies and developing other content to be used for applications but also within the wider fundraising functions.
• Identify business networking opportunities for QAC to be promoted within identifying new potential business partners.
• To work alongside the Fundraising Officer to build upon and develop our current corporate engagement events.
• Stewardship and engagement of businesses supporting QAC.
• Working within a small team the post holder will provide occasional support to other areas of fundraising including events, community fundraising and charity promotion.
• To undertake training as required to carry out the duties of the post in an informed, effective and efficient manner.
• To keep up to date with new developments in fundraising in these areas through research, reading and attending external meetings.

What's so special about Tearfund's supporters? Can you support and encourage the people who give sacrificially to Tearfund's life-changing work? Tearfund loves these people and wants to thank them and keep encouraging them in their giving.

Tearfund is looking for someone for our Donor Care Team, who will be responsible for processing the gifts and dealing with the financial queries from our supporters. We need someone who is enthusiastic about serving those living in poverty by providing excellent customer service to our amazing supporters. 

Your role will involve opening, sorting and banking donations received in the post, processing and acknowledging the gifts from supporters, answering queries about their giving, providing information about Tearfund's work, and helping ensure that our supporters feel valued, and happy to continue in their giving.

The successful applicant will demonstrate a desire to serve our supporters with professional excellence in a busy environment. You will need to set yourself high standards of working with speed and accuracy in banking and processing gifts.

We are looking for someone who is:

• passionate about Tearfund's work and supporters
• good with numbers
• quick to learn
• possess good organisational skills
• able to juggle competing priorities

Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you!

All applicants must be committed to Tearfund's Christian beliefs.

Please note: This is a 6 month fixed term contract, with the possibility of extension and is Teddington office based 3 days per week.  Both full time and part time applications will be considered.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Who we are

Arts for Dementia is a small charity but a leader in our field. We work with artists, galleries, museums and community spaces to offer inspiring arts programmes for people in the early stages of dementia and their companions. We train facilitators from around the country in early stage dementia awareness and how to deliver effective arts-based activities for people living with dementia.  We also raise awareness of the value of the arts for people affected by dementia through our advocacy work.

Our values

Creative; Inclusive; Collaborative; Empowering; Inspiring

Key responsibilities

Working with and supporting the Programmes and Communications Manager, alongside the Charity Administrator, to deliver creative programmes for people affected by dementia, including:

· Community research, specifically identifying potential partners and referrers for our creative programmes, including older adults organisations, arts organisations, NHS and memory services and community centres

· Community outreach and development, including contacting, building relationships and working with potential partners and referrers, with a key focus on improving the diversity of our network and participants

· Recruitment of workshop participants, particularly identifying key referrers and those working with people with dementia, visiting relevant organisations to raise awareness and share information, and gathering contact details of potential participants

· Participant communication and relationship-building, including reminding participants with dementia and family carers of upcoming sessions, being main point of contact for some programmes

· Co-ordinating creative programmes, including working with host organisations, artists and volunteers to set up the space, welcome participants, support them throughout the session, and ensure their enjoyment and safety

· Assisting at and eventually delivering our training to artists and learning teams from cultural organisations

· Supporting the work of the wider organisation, including our weekly online Art Wednesday sessions, events, exhibitions, fundraising events etc, as needed

· Assisting the Programmes and Communications Manager with volunteer and artist management as needed

Skills, knowledge and experience

Essential

· Excellent networking and relationship-building skills

· Excellent written and verbal communication skills

· Highly organised with excellent time-management

· Experience of community outreach/development

· Experience hosting groups; warm and personable demeanour

· Engaging and enthusiastic when speaking about our work

· Ability to work reliably and independently, including problem solving

· Ability to work flexibly, responding to the changing demands and needs of a small, busy organisation

· Flexible to work some evenings and occasional weekends as needed

· Experience of working remotely

Desirable 

· Experience of customer service 

· Experience with a CRM 

· Experience of the charity sector 

· Understanding of dementia

· Interest in the arts 

We are keen to have a diverse and inclusive team, and welcome applications from minoritised groups. 

At Bexley Voluntary Service Council (BVSC), you will find a team who are absolutely committed to supporting a strong, sustainable, and influential voluntary and community sector that can make a positive impact on people’s lives in Bexley.

We work hard, we help each other and go out of way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that BVSC is the best it can be. Above all, everything we do is to strengthen our local Voluntary and Community Sector.

We are looking for a dynamic individual to take on the day-to-day administration of BVSC. This is a key role at BVSC – a varied, interesting, creative role that requires a solid background in IT, database management, website maintenance, administration and supporting a large team.

Key Duties:

• Reviewing, refining and managing our database and website
• Ensuring the Community Directory is up to date, ‘live’ and reviewed regularly, with organisations supported to update and amend their own directory entries
• Providing administrative support to the CEO and HR & Governance Manager in their day to day work
• Supporting the Office Manager with induction and provide general support to the staff team with IT
• Being a key member of the social media and communications team
• Managing room bookings, events and CEO diary
• Supporting the Office Manager to manage the office service contracts

Planning Reviewing and Organising

• Overseeing the day-to-day BVSC administrative processes which include booking rooms, diary management, receiving phone calls, managing a general email inbox, updating our website and database, helping problem solve if occasional IT issues occur.
• Processing and recording Community Lottery applications.
• Team members are responsible for their own administration; however you will provide admin support to the organisation eg booking training courses, managing room bookings, offering support to staff that are facilitating Teams meetings/training events.
• Maintaining levels of stationery and office supplies as appropriate.
• Ensure all electronic and paper record systems which contain sensitive or person identifiable records are stored in compliance with the Data Protection Action and our Information Governance standards.
• To actively plan, support, and administer BVSC’s networks, internal and  public meetings – taking minutes when required.
• To review current electronic filing systems, keeping folders organised, up to date and using archive appropriately.
• To be a key member of the communications team that manage the BVSC Twitter, Facebook and Instagram accounts keeping them current and relevant by scheduling content created by the team.
• Raising and processing Purchase Orders to buy equipment and services for the organisation.

Communication

• Respond to general enquiries, answer the BVSC phone and being the first point of contact in the office, ensure delegation of this responsibility in your absence
• Communicating with all partners via email, letter and over the phone
• Being the key point of contact for all suppliers and support contracts

Research, Support & Development

• The post holder will help produce regular impact reports for senior staff
• Contribute comprehensively to the annual workplan, updating and completing actions as they arise
• Support BVSC and our member groups to meet quality standards as needed
• Research local and national events, training and funding opportunities to publicise for the charity sector
• To undertake any other duties which the CEO, line managers or Trustees may reasonably require.

Person Specification

Essential 

• Experienced office administrator with excellent interpersonal and communication skills
• The ability to work as part of a team and provide efficient and professional administrative support to other office members
• Excellent working knowledge of Microsoft 365 suite including Word, Excel, Outlook, and a range of 365 apps e.g. Teams, Forms, SharePoint – these are used daily
• Excellent IT skills and experience of maintenance and input to CRM database systems
• Experience of working within a framework of confidentiality and with access to sensitive personal data
• Knowledge of website management and maintenance (WordPress and Drupal)
• Experience of using various design, communication, or project planning platforms e.g. Canva, Sway
• A creative problem solver and able to prioritise a varied workload, managing conflicting priorities to meet deadlines
• Ability to develop and maintain relationships with colleagues, professionals, and voluntary sector providers across the borough
• Enthusiasm, flexibility and a positive ‘can do’ attitude
• Ability to prioritise your own workload and effectively manage several tasks at any given time
• Strong organisation and planning skills and the ability to work with initiative and with limited supervision
• The personality and temperament to deliver in a sometimes fast changing and busy environment

Desirable 

• Existing knowledge of local voluntary services and resources
• Must have access to own transport (car, motorbike, bicycle) and able to travel efficiently across the borough
• Ability to contribute own ideas and solutions to the team
• A good level of written and spoken English and grammar, numeracy, attention to detail with high level of accuracy
• Alignment to our organisational values

We have an exciting opportunity for a Triage and Early Intervention Officer to join the Independent Domestic Abuse team in either our Preston, or Accrington Offices, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at either our Preston or Accrington Office. After six months probation you will be eligible to apply for hybrid working. All travel costs to and from appointments from your office base will be reimbursed.

As a Triage & early Intervention worker you will be:

• Making initial contact assessing and providing information to victims/survivors of domestic abuse
• Providing any immediate safety and support needs for the victims/and their children(s) including safeguarding when required.
• Providing administrative support to our wider team to support them in the delivery of advocacy to victims/survivors of mainly domestic abuse.
• Liaising with the police and other agencies to ensure all relevant information is collected including safe contact numbers and consent from victims/survivors.
• Gathering feedback from service users and collating this into monthly reports and contributing to monitoring information for the service.
• Participating in regular supervisions and reviews.

You will need to:

• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the myths, facts and misconceptions about domestic abuse.
• Understand Safeguarding issues, and the legal responsibilities surrounding these issues.
• Understand the needs of victims/survivors of domestic abuse.
• Understand the effects of trauma and the importance of trauma informed practice.
• Have a good understanding of the Criminal Justice System.
• Have strong crisis management skills and the ability to deal with stressful and difficult situations.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
• Demonstrate the ability to use IT applications competently including, Microsoft Word, Excel etc. and Case Management systems in order to keep accurate records and monitoring your performance.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Purpose of the Post/Responsibilities

This is a full-time position reporting directly into the CEO/CFO with an expectation of being on site in the award-winning Caudwell International Children’s Centre in Staffordshire a minimum of 3 days a week, depending on meetings and events.  We are seeking an inspirational leader with the ability to identify opportunities and grow diverse income lines to support the Charity’s expanding service delivery.

Responsible for the strategic management and development of the Charity’s income generation, this role will play a pivotal part in taking the Charity to the next level and helping to change the lives of disabled children across the UK and beyond.

The successful candidate will oversee the main public-facing fundraising activity for the Charity, providing strategic leadership and tactical supervision to a growing team of Fundraisers.

You will be expected to develop a robust and diverse fundraising portfolio across several designated income strands to generate increasing levels of fundraising income year-on-year.

It has been recognised that the Charity currently has minimal market share in most standard charity income lines and this role will be fundamental in developing the required infrastructure, resource and ‘products’ to begin growing market share over the medium to long term.

A primary responsibility of the role will be to assess, develop and implement a new donor management system; ensuring new and existing supporters have a clear communication and cultivation journey with assigned fundraisers adopting relationship responsibilities throughout.

The required standard levels of customer service and donor management for all supporter relations across the Charity will be established and promoted to ensure the required levels of consistency.

This growth will occur while maintaining and strengthening the established income lines which already exist, such as Events and Challenges.

Events are a part of Caudwell Children’s DNA and the single largest income generator in the Charity’s Fundraising Department, therefore there will be a specific focus on maintaining and developing this important department.

The role will initially be responsible for developing two designated teams of fundraising colleagues:

• Individual Giving (Team size: 3)
  • (Wills & Legacy, Regular Gifts/Direct Debit, Major Gifts, Raffle/Lottery, Payroll Giving).
• Community Fundraising (Team size: 6)
  • (Events, Challenges, Mass Participation, Street Collections).

Remaining income streams (Trusts & Foundations, Public Sector Funding, Earned Income and Trading Income) will be managed by the Director of Corporate Fundraising.

As part of the Senior Leadership Team the successful candidate will be responsible for reporting to the CEO/CFO and fellow Directors regularly on strategy and performance.

Monthly reporting to the Trustee Board and regular ad-hoc correspondence with Trustees will also be required.  

Success will be monitored annually by the Trustee Board against KPI’s including income growth, ROI and market share. 

Person Specification

1. Significant experience in fundraising/sales/business development management.
2. Demonstrable understanding of the charity sector and professional fundraising. 
3. Enthusiastic advocate of business planning and sales management.
4. Considerable experience and competence in planning, developing and managing the operations of a successful Sales/Fundraising Team.
5. Experience and skill in new business development.
6. Willingness and ability to undertake basic administrative activities (not expecting of others what you would not do yourself).
7. Highly computer literate with strong competence in using mainstream computing packages and products.
8. Driven, proactive and productive self-starter – able to work efficiently and achieve a lot under their own steam but not afraid to ask questions when needed and manage up.
9. An enthusiastic, driven and sensitive leader – able to inspire and encourage others to give their best.
10. Well organised with the ability to prioritise and manage own (and other people's) workload.
11. Confident, professional and friendly communicator with a hands on approach.
12. Confident to ensure all work complies with Equal Opportunities, Health & Safety, Data Protection and other policies of Caudwell Children.

This Job Description is not exhaustive.  It outlines the general ways in which it is expected you will meet the overall requirements of this post.

Salary for this role is £70k to £80k depending on experience plus bonus and car allowance. 

Disclosure and Barring Service Checks

The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process.  All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974).  This role is eligible for a Standard disclosure.

Equal Opportunities

Caudwell Children is a Disability Confident employer committed to offering an interview to all applicants who meet the minimum criteria and declare they have a disability as defined in the Equality Act 2010.  We are committed to creating a diverse environment and will not discriminate for any reason against any person because of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex or sexual orientation.  We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background and other underrepresented groups.

How to Apply

To apply for this role please click on the 'Apply' button to submit your full CV along with a covering letter detailing suitability for the post.  The closing date for applications is Wednesday 10th July 2024.

Thank you for your interest in Caudwell Children.

Donor Support Officer (Finance and Administration)

Salary: £26,024 per annum available at 28-35 hours per week (pro-rata if part-time)

Length of post: Fixed term for 2 years with the possibility of extension

Location: Kendal or Carlisle with some home/remote working available in line with the needs of the role

The role will support the team through finance and administrative duties but also allow for career development through training, mentoring and the opportunity to gain formal qualifications in this area of work.

Our fundraising team is small, but effective and is supported by the expertise and commitment of our marketing staff.  Our team is dynamic and adaptable and we are looking for a highly motivated administrator who can support the existing team by being adaptable to using their skills and energies to meet the challenges of multiple priorities.  You will be playing to your strengths and benefitting from the strengths of others in our team.

Our income comes primarily from our wonderfully supportive memberships, grants, and donations from individuals, and business supporters.  We are now seeking an efficient administrator with a sound financial background to support our fundraising activities.

Main Responsibilities will include:

• Compiling and processing invoices for grant claims
• Responding to enquiries from businesses and individuals who wish to support our work
• Provide excellent customer service to all our supporters via written and verbal communication
• Administer corporate volunteering days for businesses and arrange bookings with the Trust's conservation teams.
• Updating and administering memberships through our database system (Access Charity CRM)
• Assist the fundraising team with the administration of mailings

As this role is supporting the fundraising team there will be opportunities to develop a career in this area of work. This could be through formal qualifications or through in-house mentoring which could lead to career progression.

The closing date for applications is 09:00 on Thursday 27 June 2024.

Interviews will be held on Friday 5 July 2024 at our headquarters in Kendal (with the possibility of second interviews on 12 July 2024)

To apply, please click on the link below

Cumbria Wildlife Trust is devoted to the conservation of the wildlife and wild places of Cumbria.

We are looking for a Community and Projects Officer to support us in our mission to transform the physics landscape for the UK and Ireland, and ensure a thriving physics ecosystem that contributes to innovation, discovery, research, growth and debate in the UK, Ireland and beyond. We are very proud of our innovative strategy and you can watch this film for more information about our work.

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries and generous benefits.

What will I be doing?

• Foster a professional and welcoming environment that facilitates high satisfaction with members and community
• Manage our IOP Medals and Prizes and support our strategic engagement with academia, universities, national research facilities and independent research organisations.
• Play a critical role in our physics programme that will annually deliver up to four strategic impact projects to shape the debate on matters of importance to the physics community in academia and business across the UK and Ireland in order to influence and drive impact.

Projects you work on may include:

• Support our impact projects in science and innovation. Past projects include Green Economy, Quantum and Semiconductors.
• Manage the IOP Medals and Prizes, including execution of the engagement plan, managing key stakeholders including Awards Committee and providing customer service to nominees and winners.
• Manage and engage with key stakeholders in academia, including IOP Fellows and Members, award winners and universities, bringing new members into the fold.

Who will I work with? 

• Members, including Council Trustees and Special Interest Group Committees.
• Senior individuals within academia and business.
• Staff within the Science and Innovation Department, and across the IOP and IOPP.

Essential Criteria and Skills required 

• Organisational skills – ability to work with minimum supervision, prioritise workload, and handle multiple tasks.
• Interpersonal skills – ability to positively communicate with others; the confidence to listen and understand.
• Communication skills – ability to express information clearly and effectively in written and oral form.

Nice to have

• Understanding of physics/a physics undergraduate degree or equivalent.
• Experience of a membership organisation.

How will I be working?

The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work.

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society.

We have an ambitious new corporate strategy and you’ll play a part in helping us to deliver it.  There’s never been a more exciting time to join the IOP - watch our film to find out more about our work.

As well as a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including:

• An excellent pension scheme
• Private medical insurance
• Generous annual leave (25 days starting as a standard pro rota where required)
• Floating bank holidays
• Gym Membership (Via salary sacrifice) and much more!

To apply for this role please click the link below, best of luck with your applications! 

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

Hours: Part-time, 18.75 hours per week    

Contract: Permanent

Salary: £30,285 - £32,330, pro-rata per annum  

Location: Stoke Newington, London

Start date:  June 2024

Our client Peter Bedford Housing Association (PBHA) is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, PBHA work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users is key to this.

The role:

Housing Officers work within PBHA’s Housing Team to provide a quality housing management service to tenants with additional tenancy sustainment needs. Post holders will work from PBHA’s main office in Haggerston, with access to local offices where appropriate. However, most of the work will be in tenants’ homes in the community. The post holder will be issued the IT equipment necessary to facilitate mobile working.

Aims of the post

Housing Officers work with vulnerable tenants to enable them to sustain their tenancy and participate in their community.

Specific Responsibilities

• To be responsible for working a caseload of tenants within a locality.

• Identifying individual tenancy needs through assessment and an identified Housing Plan detailing risks, needs and move on plans.

• Regular contact with tenants as per plan.

• Provide a weekly housing management drop in at PBHA’s hubs.

• Ensure that tenants apply for benefits where eligible, and signpost tenants to information on how to maximise income

• Record and monitor any breaches of tenancy agreement and work proactively and within procedures to resolve them.

• Liaise with housing officers, the finance and adult learning departments to provide effective prevention and management of rent issues, escalating where necessary in accordance with arrears policy and standard operating procedures.

• Liaise with colleagues to ensure void targets are met and properties are let within agreed timescale.

• Assist in the moving in/out process.

• Ensure tenants understand their rights and responsibilities in their occupancy agreements.

• Deal with complaints, nuisance and tenancy disputes as they arise. Work with tenants to promote self-help and mediation approaches to dispute resolution and address and escalate in line with procedure.

• Inspect and order furniture, assisting tenants where they are able to do so.

• Recharge former tenants where applicable.

• Carry out regular building inspections, helping tenants to report repairs.

• Take pride in PBHA’s property and assets and encourage tenants to do so.

• Enforce the conditions of tenancy that enable PBHA to undertake urgent works such as gas servicing.

• Carry out H&S and fire checks and assessment, liaising closely with others to ensure that follow up actions are completed.

• Report safeguarding concerns as appropriate.

Customer Focused Services

• Promote and support tenants/participants to access PBHA’s participation and co-production opportunities.

• Adhere to lone-working procedures.

• To positively promote and signpost tenants and participants to report complaints in line with PBHA’s practice.

• To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments.

• To take collective responsibility for any shortfalls identified through complaints.

• To act within the Professional Standards for engaging with complaints as set by the Chartered Institute of Housing.

Team Responsibilities

• Providing a reception service at the office.

• Involvement in the selection and induction of new workers and volunteers.

• Taking part in planning the team’s work and the annual plan.

• Ensuring that proper records are kept and information is passed to other team members as necessary.

• To ensure that PBHA’s computerised and manual systems are accurately updated specifically in relation to contact with tenants and service users.

• To meet required standards and contract compliance o commissioning bodies where PBHA delivers a service.

General Responsibilities

• Participate in key meetings

• Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required

• Promote, develop and support PBHA’s ethos, values and impact

• Provide cover for other managers and workers

All staff are expected to:

• Work co-operatively as part of a team and with other teams

• Be involved in the selection and training of new workers and volunteers

• Participate in staff training and development activities, staff supervisions, appraisals and all relevant meetings

• Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary

• Plan and organise own work with a minimum of day to day supervision

• Undertake all other reasonable duties

General Information

Please note that:

• Postholders must recognise the needs of the organisation to adapt the role and responsibilities of the postholder as is necessary.

• All PBHA work premises are non-smoking. 

Access Information 

The post is based at our Hubs. The Kingsland Hub site has one level and is accessible to wheelchair users. Clissold and Isledon Hubs have step-only access. The role involves travel within Hackney and Islington and working in tenants’ homes.

Accountability

The post holder is accountable to the Housing Coordinator (Supported Housing).

Main Conditions of Service

This is a part-time position. The post is for 18.75 hours per week. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period. PBHA implements Agile working practices which are to be negotiated with the line manager.

Annual leave entitlement is 26 days per year (pro rata) plus normal bank holidays pro rata (inclusive of bank holidays). This will rise after each completed year of service to a maximum of 30 days (pro rata).

Salaries are revised each year. The starting salary for this post will be £30,285 pro rata (SCP 8-12).

The post holder will be auto enrolled to be a member of the organisation's contributory pension scheme if eligible.

In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months).

PBHA is committed to equal opportunities and anti-discriminatory practice and is striving to be an anti-racist organisation.

Role Requirements:

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.

The minimum experience required for the post is:

• To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health; learning difficulties; people who have been homeless and rootless; or people who have alcohol-related problems.

• To have an understanding of the particular wellbeing needs of minority ethnic groups.

The competencies required for the post are the ability to:

• Can positively contribute and take initiative; good negotiation skills

• To be positive, resourceful, and resilient when working in a challenging environment

• Able to constructively challenge and lead positive change

• Promotes positive risk taking and helping people to find their own solutions to engrained challenges.

• Understanding and ability to manage boundaries effectively, including awareness of limits of own competence, role and responsibilities

• Good verbal, written & positive interpersonal communication skills, ensuring that stakeholders are treated with respect and dignity

• Ability to manage, plan and take responsibility for your own caseload

• Organise work effectively by prioritising, planning and excellent time management

• Establish productive partnerships with a range of key stakeholders

• Good computer literacy including the ability to use Windows applications and word processing and database packages. This also includes the ability to use the internet and to draft and send e-mails.

The successful candidate will need to be committed to:

• PBHA’s Equality and Diversity policy

• Co-operative team working.

• Have the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.

PBHA offers in return:

• 26 days annual leave plus bank holidays, rising to 30 days with service

• Company pension scheme with employer matching up to 5% of contributions

• Agile working

• Eye care vouchers

• Cycle to work scheme

• Enhanced company sick pay

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

Through our three charities, we work in partnership with the Guy’s and St Thomas’ NHS Foundation Trust to deliver world class care. 

Crucial to this is the energy and focus we bring to ensuring charitable donations are utilised as effectively as possible through the Guy’s Cancer Charity, the Evelina London Children’s Charity and the Guy’s and St Thomas’ Charity. You will work in our Trust Engagement team, which is responsible for developing projects with colleagues at the Trust, making grants to deliver those projects and managing those grants on an ongoing basis. We also manage many donations for specific Trust services, which are held in our special purpose funds and disbursed through partnerships with Trust staff.

 You will play a central role in ensuring the positive impact of our grant making and special purpose funds for patients and staff at the Trust and will work closely with our Funding Managers to support our funding processes and the design and delivery of projects across our three charities.
 

 You will also work closely with colleagues in our Fundraising, Evidence and Impact, Finance and Operations and Communications teams as well as colleagues across the Guy’s and St Thomas’ NHS Foundation Trust.
 

 This role has huge potential for an ambitious, energetic and self-starting professional to have a significant impact on the lives of patients and staff across the Trust’s hospitals and community sites. 
 

 You do not need established expertise in health; but the ability to learn and establish credibility quickly is important. 
 

 We are committed to promoting diversity, equity and inclusion at all stages of our funding and this will be a crucial element of your role.
 

Key Responsibilities

• Develop and manage a portfolio of grants, advising and guiding applicants and grant holders, with appropriate support from Funding Managers where needed.
• Manage questions and issues on grant or fund expenditure as escalated by the Funding Operations team, or delegated by the Funding Manager.
• Manage initial enquiries from Trust staff, responding to potential applicants and progressing ideas as agreed.
• Support the Business Manager to co-ordinate Committee meetings for all three Charities, including liaison with applicants and progressing meeting actions.
• Build strong relationships with the Fundraising and Communications teams, supporting robust information flow between the teams.
• Build strong relationships with grant holders, Special Purpose Fund holders and other Trust contacts, helping to raise the profile of our three Charities and spot opportunities to develop and fund work.
• Become familiar with the Charities’ Special Purpose Funds (SPFs), supporting annual requests for spending plans, coordinating approvals, and responding to queries from fundholders.
• Develop and manage a process to monitor fundraising income into SPFs and allocation of restricted donations.
• Work with the Trust Engagement Business Manager to design reporting that enables robust pipeline and grant management, and supports monitoring and evaluation.
• Support improvement projects as needed, such as improvements to funding schemes, funding operations or business systems.

Other tasks relating to the grants and special purpose fund process as delegated 

Skills, Knowledge and Expertise

• Experience in a customer-facing role, ideally in a funding or fundraising environment or similar
• Managing relationships with stakeholders, and particularly helping them to navigate complexity
• Using a database to manage information and projects
• Experience of working with budgets and other forms of financial information
• Using reports to gain insight, assess progress and inform plans
• Analysing narrative and/or financial information to make decisions
• An interest in health, philanthropy, and diversity, equity and inclusion
• Good knowledge of Microsoft Office packages
• Able to manage and analyse financial information
• Able to build strong relationships with stakeholders and customers, to help them achieve their objectives
• Able to grasp complex situations quickly and navigate complicated structures
• Excellent written and verbal communication skills, and demonstrable listening ability
• Empathy and patience
• Problem-solver, able to use initiative and find pragmatic solutions
• Comfortable managing and prioritising a varied workload and multiple stakeholders

Keen to learn and develop new skills 

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance 
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

About Guy's & St Thomas' Foundation

At Guy’s and St Thomas’ Foundation, our mission is clear – to build the foundations of a healthier society.
 

As part of our team, including Impact on Urban Health and three NHS charity brands, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently

If your based from our London office, you will also receive £3,250 location allowance on top of your salary

You have substantial experience of working in a supported housing or general needs housing management environment and a good understanding of mental health, domestic violence, drug and alcohol issues. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship as a Housing Management Officer.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.

Join us as a Housing Management Officer and you could soon be providing vital support to our Housing Manager Lead, as together you help us plan and organise all regulatory housing management activities. We’ll also rely on you to lead on day-to-day tenancy management, work with Area and Service Managers to support housing related services and ensure the compliance of housing related activities. Conducting regular inspections on properties, overseeing void reporting and assisting with the delivery of relevant data and analysis of voids – these are just some aspects of this interesting and varied role that’s all about delivering good quality homes and services to our tenants and residents.

To succeed, you’ll need Chartered Institute of Housing (CIH) Level 3 Certified Practitioner status (or equivalent) and an excellent understanding of  void management, bad debt and maximising income, plus the relevant regulatory requirements.

You’ll also need experience of working in a customer-focused environment or service and an understanding of the issues associated with individuals who may have complex support needs. Comfortable working in partnership with other key agencies and local communities, you’re also adept at identifying and monitoring key compliance in respect of health & safety requirements relating to properties and tenants. What’s more, you’re well organised, great at negotiating and developing effective working relationships with a variety of stakeholders and happy to provide housing training to colleagues.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week. 

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification,  will be considered for an interview.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.

About First Step Trust (FST)

FST was established in 1994 with the aim of providing access to work experience and salaried employment for people with severe and enduring mental health problems and other disadvantages. Over the years we have managed to adapt our service offer to meet the ongoing changes in funder requirements. We have achieved this by extending our offer to a wider group of long term unemployed people to include a range of practical work and office based work and good quality training courses.

Our approach is about giving workforce members the chance to overcome some of the difficulties facing them by getting them involved as colleagues. We provide ‘on the job’ training, advice and support to enable each person to improve their basic skills and knowledge of the various work undertaken. This will include supporting workforce members to gain recognised qualifications and access to work placements with our customers and other organisations.

In the run up to the pandemic we had 4 garages and Abbevilles. During the pandemic we lost 3 garages due to the loss of trade (Salford), the ending of a lease (Lambeth) and an agreed early termination of the lease in Bexley. We also lost funding for the Lambeth project March 2023 when our contract came to an end.

In addition to the pandemic, funders have increasingly been looking for projects that get people into work and then offer support to help them stay in employment. The Individual Placement and Support (IPS) is the preferred model for most funders.

Whilst IPS has it benefits it is not suitable for the group of people FST works with due to the levels of literacy / numeracy, low self-esteem, low self-confidence and other factors including low level or no formal marketable skills to offer employers. The majority of the FST workforce have been unemployed anywhere from 5 to 10 years or more; 44% have never worked. We also know that most find it difficult to engage with more traditional forms of learning e.g. college, when they first join us. Prior to joining FST 55% of workforce members had achieved Level 1/Foundation or below (41% have none).

In practice this means that IPS is not suitable for them as the type of work they are eligible for (shelf stacking, warehouse work etc.) does not pay enough to make the transition from welfare benefits viable. Furthermore there is a genuine concern about not being able to return to the same level of benefits if they are unable to stay in work.

The welfare benefit trap is well known and our response has been to focus on developing people’s marketable skills across a range of practical and office / finance work.

In practice it can take 2 to 3 years or more to help people overcome the issues they face in learning new skills and overcoming the psychosocial issues alongside the fear of losing welfare benefits. The results of this approach, however, are impressive with a core group of people moving (sustainably) on to salaried employment with FST or externally. 

In more recent years we have shifted our focus to developing new ways of learning and accreditation using technology including Virtual Reality (VR) QR codes and other assistive technologies (SMaRT Pathways).  These programmes are aimed at helping the FST workforce gain the skills they need to access well paid employment in sectors where there are severe skills shortages e.g. the automotive trades, construction and catering.

In addition to SMaRT Pathways there is FST’s SMaRT garage services. Our social enterprise based in Woolwich which provides MOT testing, vehicle repair and servicing to both private and commercial customers. It also provides learning opportunities and work placements for workforce complementing SMaRT Pathways training. The garage also offers opportunities to gain work skills in reception, customer service, parts ordering and other relative administration tasks.

FST’s main office, also based in Woolwich, offers work skill opportunities in finance, marketing, training and general administration in addition to delivering short course training programmes.

We also run 3 work projects in secure units in the North West offering work experience in catering, car valeting and delivering training courses.

About the role

The General Manager will play a pivotal role in overseeing all aspects of FST’s operations, including service delivery, human resources, outcomes governance and compliance, finance, and administrative functions.

Working closely with the CEO, you will be responsible for ensuring the smooth and efficient functioning of our day-to-day operations across the organisation, while contributing to the strategic planning and growth of the organisation. 

Working closely with the CEO you will lead the day-to-day internal operations and business activities to ensure the smooth running of FST. You will act as a strong team leader, who motivates and inspires a small team, fostering and supporting the CEO to champion a positive organisational culture. 

Who are we looking for?

We are looking for someone with sound experience in a range of management roles including direct line management and senior management.  FST is poised to grow and as we develop our capacity it is likely things will change and develop organically.  As such the General Manager will need to be flexible in their approach to overseeing this part of our growth. 

Whilst you don’t have to be an HR professional/expert or be qualified, we are looking for someone who has experience of managing staff in a supportive environment.  This means that you will have some understanding of managing staff within an HR framework, finance and budgeting, team dynamics and the FST philosophy 

We need someone who can demonstrate the ability to oversee the successful delivery of our services, both via funding contracts and our trading activities. You will also be involved in sourcing new business and the expansion of our existing customer base. 

You will come with flexibility and adaptability to navigate the unique challenges and opportunities faced by a small organisation. Whilst this is a strategic role there will be times when the situation demands direct action. This is particularly relevant when developing and supporting the people who use our services (workforce) to develop their skills, confidence and work ethic.

You will be a strong, hands on line manager with the experience to make things happen, along with the ability to think strategically with a track record of taking a project from inception to conclusion.

Main duties and responsibilities:

• Oversight and management of day to day operations of all FST activities including staff management and support, budgetary management, health and safety, training and development of the workforce.
• Under the direction of the CEO, implement FST strategies, plans and processes.
• Manage and monitor finances, analysing income and expenditure against project budgets and produce reports as required.
• Ensure our social enterprises are commercially viable without compromising on the values underpinning FST.
• Ensure services are delivered in line with service delivery agreements and in line with FST’s vision and philosophy
• Developing and maintaining good relations with local community organisations, funders and referring agencies.
• Managing and monitoring outcomes to ensure funding contract requirements are being met.
• Ensure FST is compliant with Health & Safety, GDPR and other relevant legislation
• Work in accordance within the limits and parameters as set out in FST’s policies and procedures, by the Board and CEO.
• Perform other tasks as reasonably required according to the needs of the project and FST. 

Candidates will have:

• Demonstrable experience of all aspects of managing staff and operations, ideally within a smaller organisation.
• Experience of implementing strategies, policies and procedures.
• Awareness of the demands of operating within a trading environment where commercial standards are applied.
• Excellent administrative skills.
• Understanding of and commitment to diversity, equality and inclusion
• Demonstrable organisational skills
• Excellent communication skills.
• Excellent knowledge of MS Office programmes, Internet Explorer and Social Media.
• Commitment to equal opportunities principles and practice.
• Understanding and commitment to the values, principles and approach of FST.

Data Operations Officer

Contract: Permanent, Fulltime, 35 hours per week

Salary: £39,358 - £41,325 with excellent benefits

Location: London, UK

Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

About WaterAid:
Want to use your skills in data to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as a Data Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid Data Operations Team works in close collaboration with colleagues in the wider Community and Fundraising directorate as well as Finance, and the team plays a vital role ensuring that WaterAid UK adopts an insight-led and data-driven approach to maximising return on investment in fundraising and campaigning activity.

The Data Operations Team is responsible for the day-to-day running of WaterAid's CRM and Integration Hub. This responsibility requires that the team manage the input of data from external sources (import files from multiple agencies) via the Integration Hub and for the output of key financial processes such as the Gift Aid and Direct Debit claims, while ensuring that the systems are always available to end-users and that security and access are managed in accordance with best practice.

The team also hosts the Data Support function, providing resolution to most Data Operations related cases and allocating cases to other members of the wider department where appropriate.

About the Role:
As our positive and proactive Data Operations Officer you will play a crucial role in ensuring that key processes are efficiently executed and help to coordinate incoming support requests to the team. You will play a key role in ensuring the integrity and accuracy of WaterAid's fundraising data, carrying out data quality checks and financial reconciliation.

You'll also be responsible for carrying out key financial processes from the database, such as Direct Debit and Gift Aid claims. We're looking for someone who is motivated and enthusiastic, with a high attention to detail and the ability to use their initiative to solve problems.

About You:

• Experience of working with data in a relational database
• Great verbal and written communication skills
• Excellent IT skills, with advanced experience of using Microsoft Excel and Word
• A solid understanding of the Direct Debit Scheme and Gift Aid
• Good understanding of fundraising products.

Although not essential, we also prefer you to have:

• Experience of using Microsoft Dynamics 365.
• Experience of using a helpdesk application, with an ability to use initiative to prioritise effectively and provide support to colleagues.
• Experience of submitting Direct Debits to Bacs.
• Knowledge of HMRC Gift Aid regulations.
• Knowledge of SQL, SSMS and their application.

Closing date: Applications will close at 23:59 on 30^th June 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

         Job Description

Job Title: Operations Manager

Reporting To:  Operations Director

Salary:£35,000 - £38,000 per annum ( based on Experience)

Seniority Level: Management

Location: On-site in Tooting Broadway, London

Contract:Full-time, 12-months fixed term, with potential to make permanent

POSITION SUMMARY

Business Launchpad wishes to hire a highly organised, process-driven individual to oversee operations for its Tooting Works business centre.

As a key member of the Tooting Works team, the Operations Manager oversees the renting of our office units, tenant relations, and building maintenance and management, among other things. The post holder ensures the centre is run to a high standard, including excellent customer service, compliance with all current building and health and safety legislation, a high occupancy level and operation within budget.

The Operations Manager line manages four team members, making up the lettings team and the maintenance team, and works closely with other teams, including marketing, finance and the delivery team for the Business Launchpad charity.

About Us

Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own businesses. 

ROLE & RESPONSIBILITIES

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained and running smoothly, and that the lettings process is compliant and well-managed.
• Implement and monitor operational policies and procedures to improve efficiency and service quality, including opportunities to digitise procedures and services.
• Manage building improvement and repair projects in collaboration with the maintenance team and the operations director.
• Ensure compliance with health and safety regulations and manage risk assessments.
• Identify, anticipate and address problems and opportunities for the business centre in collaboration with senior management.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

•  Bachelor’s degree or higher.
• At least 2 years’ experience in operations work.
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software, or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
•  Resilient and adaptable with ability to multi-task.
• Solution finder.

About Rewards

• 25 days’ annual leave plus bank holidays
• Personal annual training budget
• Employee assistance programme including counselling
• Regular team socials throughout the year
• Generous sick pay allowance following probation
• General eye test
• Well-being day ( 1 day per year)
•  Volunteer day ( 1 day per year)

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Pre-employment Checks

Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check
• Receipt of two satisfactory references
• Proof of eligibility to work in the UK.

Please email your CV with a cover letter stating why you are interested in this role.

Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Equal Opportunities Statement

We are an equal opportunity employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual background or circumstances.