Customer support jobs

Who we are:

Hope is here. The Global Returns Project (GRP) is a UK charity unlocking new philanthropy to deliver urgent solutions for our planet.

We are a fast-moving nonprofit that makes donations to high-impact nature and climate charities simple – and we don’t take any fees. We’ve already mobilised nearly £2 million for top environmental solutions and are working to unlock at least £30 million annually by the end of the decade.

We are growing quickly: Last year's annual fundraising was 50% higher than the previous year.

The problem: Charities protecting our planet can turn the tide on climate change and nature loss. They have the skills, strategies and networks to deliver fast and global impact. But less than 2% of philanthropy goes to climate mitigation.

Our solution: In the UK alone, around £2 trillion sits with “HNW+” individuals – those holding between £100k and £30 million. Yet traditional philanthropy largely overlooks them. We’re unlocking this funding by offering trusted, pro bono advice and a simple, portfolio approach to giving. Our expertise in UK wealth advice offers a unique path to scalability and systems-change.

What we are looking for:

Job Title: Major Gifts Lead

We’re looking for a confident, experienced fundraiser to lead major-gift fundraising — securing transformational gifts from high-net-worth individuals. This individual will also assist with building wealth-adviser relationships that generate referral leads. You’ll own the full pipeline: prospecting, cultivation, making direct asks, closing and stewardship.

The ideal candidate will be excited to cultivate networks of wealth managers, private-client teams and other advisers to HNWIs, and to convert adviser introductions into committed support. Importantly, you’ll also prospect independently for major gifts outside those referral streams.

To succeed you’ll master three distinct fundraising pitches: a business case for advisers; an impact case to persuade donors to support our portfolio charities; and a systems-change case to win backing for GRP’s operating costs (salaries, office costs, etc) to keep the charity running fee-free.

You’ll be comfortable making direct asks for funding, with evidence of having closed high-value gifts or multi-year commitments. You’ll be willing to roll up your sleeves and get hands-on with everyday cultivation tasks. You’ll thrive in a small team, taking initiative and juggling priorities. Crucially, you’ll care deeply about climate and nature.

Experience required:

Substantial experience in frontline major gifts fundraising (as a guide, likely 5+ years), or an exceptional track record in adjacent fields (private client advisory, philanthropy advisory, etc).

Skills required:

• Major-gifts fundraising, with track record securing high-value and multi-year gifts
• Confidence making direct asks for major gifts
• Prospecting, research and CRM
• Donor stewardship and tailored reporting
• Excellent written and verbal communication
• Team player
• Time management
• High attention to detail
• Strong understanding of, and passion to address, climate change / nature loss

Skills preferred but not required:

• Experience in environmental philanthropy
• Experience managing relationships with wealth advisers
• Geographic expertise in Jersey, Guernsey or other high-potential jurisdictions
• Trust/foundation expertise

Main duties and responsibilities:

Major gifts to GRP’s portfolio of charities

• Prospect, cultivate and convert major gifts from individuals to support GRP’s charity portfolio.
• Act as principal point of contact for HNW client referrals from GRP’s wealth-adviser network.
• Source and qualify major gift leads outside the adviser network and add them to the pipeline.
• Prepare tailored cases for support, bespoke asks and gift agreements for portfolio donors.
• Coordinate with team to ensure timely, high-quality, bespoke stewardship.

HNW wealth adviser relationships

• Prospect, cultivate and manage relationships with wealth managers, family offices, private-client teams, philanthropy advisers, etc as a referral stream for GRP.
• ​Present GRP’s proposition to advisers (meetings, presentations, webinars) and design adviser-facing materials when necessary.
• Develop initiatives to generate adviser referrals (events, webinars, co-branded materials) and track referral performance.
• Target and visit high-potential jurisdictions (e.g. Jersey, Guernsey) and other adviser hubs (est. once per month).

Major gifts to GRP’s operating costs

• Prospect, cultivate and convert major gifts to GRP’s core operating costs.
• Prepare business-case and budget materials that explain the strategic case for core funding.
• Pursue appropriate institutional core funders (trusts, foundations, family foundations) and draft proposals where needed.

Location: Centrally located, light and airy office on Regent Street, London. Minimum one day per week in the office. Approx. one day London/UK travel per week.

Benefits: 12.5 days’ annual leave (pro-rata), plus statutory bank holidays (pro-rata). Occasional 1–2 days’ additional paid leave over Christmas period. Flexible working.

Reports to: CEO

Preferred start date: 30 March 2026. Applications reviewed on rolling basis.

Finance Manager

Salary: £40,000-£45,000 per annum (depending on experience)

Contract: Permanent, full-time, 35 hours per week (part-time hours considered)

About the role

Use your finance skills to help keep the UK’s churches open and in use. Come and join a small team at the National Churches Trust and work alongside the Head of Finance and the Finance and Governance Officer by managing the charity’s day-to-day financial operations, ensuring accuracy, compliance, and timely reporting.

We’re looking for someone who can work collaboratively and who is detail orientated. This pivotal role in the charity provides the financial backbone that supports decision‑making and organisational stability. If you enjoy bringing order, clarity, and momentum to finance operations – and want your work to support the conservation of some of the nation’s most important buildings – we would love to hear from you.

Benefits

As a member of staff, you will have access to our employee benefits programme, managed by HSF, which offers a health plan, access to counselling and legal support, and a discount programme for benefits such as gym membership and personal accident cover. You will also have access to free communications events, resources and mentors through our Charity Comms membership. A ten per cent pension contribution, as well as additional time off between Christmas and New Year.

About the National Churches Trust

We want to keep the UK’s wonderful collection of church buildings well maintained, valued and in use. Working on the ground in all four nations, we support churches of all denominations. Our vision is to see open churches thriving at the heart of communities.

Our mission

• We Speak Up: churches are valued and supported
• We Build Up: churches are well maintained, adaptable and in good repair
• We Open Up: churches are sustainable, open and welcoming support

Our values

• Being straightforward in responding to others’ needs
• Providing support that makes a difference
• Joining forces to achieve greater impact
• Driving change that brings our vision closer

To find out more about this role and to apply, please visit our website via the Apply button.

Closing date: Sunday 15 March 2026.

Interviews: Tuesday 31 March 2026 | Westminster, London.

This is an exciting opportunity to establish RLSS UK’s first-ever corporate fundraising function. The Corporate Partnerships Manager will build, lead, and deliver a new programme that maximises income from corporate supporters and aligns partners with our mission to save lives. You will be responsible for developing the strategy, creating the tools and foundations, proactively generating new business, and delivering excellent stewardship as partnerships are secured.

This role requires a commercially aware, results-driven individual who understands how to position partnerships in a way that delivers mutual value and translate opportunity into income through focused action, strong relationship building, and a clear understanding of corporate priorities.

This role is ideal for someone who thrives in a build from scratch environment, combining strategic thinking, creativity, and hands on delivery.

ROLE OVERVIEW

As the Corporate Partnerships Manager, you will lead the development and delivery of RLSS UK’s new corporate fundraising function, create a sustainable strategy, and build a strong pipeline from the ground up.

You will identify, secure, and grow high-value partnerships that align with corporate priorities, producing compelling and commercially compelling propositions that demonstrate clear mutual benefit. Working collaboratively across the organisation, you will ensure partnerships support RLSS UK’s mission and contribute to long term income growth.

 

KEY TASKS AND RESPONSIBILITIES

Strategy and Planning

• Develop and deliver RLSS UK’s first corporate partnerships strategy, setting clear priorities and income targets for year one and beyond.
• Lead the development of a corporate partnerships income stream, building a sustainable portfolio of partnerships and relationships.
• Create the foundations for growth including a case for support, stewardship framework, pitch decks and templates and KPI and reporting tools.
• Establish systems and internal processes required for a corporate fundraising function.
• Use sector insights, benchmarking, and data to inform strategy and identify opportunities for growth.

 

Partnership Development

• Build and actively manage a new business pipeline from scratch, ensuring consistent prospecting and follow up.
• Conduct in-depth prospect research to identify target companies, align commercial priorities, and map key decision makers.
• Develop compelling, tailored proposals, pitches, and partnership packages that clearly articulate impact and mutual value.
• Secure a diverse portfolio of partnerships including multi-year strategic, six-figure, Charity of the Year, cause-related marketing, and sponsorship agreements.
• Create cultivation journeys for high-value prospects, maintaining momentum from first contact to close.
• Represent RLSS UK externally at meetings, events, and networking opportunities, confidently positioning the organisation with senior stakeholders.
• Work closely with commercial colleagues to ensure alignment and avoid overlap with existing commercial contracts.

 

Account Management

• Provide effective day-to-day relationship management to ensure partners feel supported, informed, and engaged with RLSS UK’s mission.
• Deliver clear partnership growth plans that maximise income, engagement, impact, and mutual benefit.
• Identify and activate opportunities to expand partnerships across corporate philanthropy, payroll giving, strategic volunteering, sponsorship, cause-related marketing, and employee engagement.
• Build and maintain positive relationships with senior stakeholders, acting as a trusted and credible partner.
• Monitor partnership delivery against agreed KPIs and use insight to refine and strengthen activity over time.
• Produce high-quality written communications, proposals, and impact reports tailored to individual partners.
• Work collaboratively with colleagues across Fundraising, Marketing and Communications, Education, and Commercial teams to ensure consistent and high-quality delivery.

Reporting and Evaluation

• Use data-driven insights and KPIs to evaluate and refine strategies for maximum impact, income growth, and return on investment.
• Ensure compliance with fundraising regulations, UK GDPR, and RLSS UK policies.
• Maintain accurate pipeline and forecasting information within the CRM system.
• Deliver annual reviews for partnerships to demonstrate impact and ensure all partnerships are meeting agreed KPIS.
• Identify emerging trends and opportunities to diversify income streams and enhance brand visibility.

Other Duties & Responsibilities

• All other duties reasonably associated with your role, as directed by the Line Manager.
• Line management responsibility for the Supporter Engagement Executive, including performance and development, assigning day-to-day tasks and projects, and providing guidance and support.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme.
• Demonstrate and uphold the Society’s values and behavioural standards at all times.
• Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.

 

PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes

• Experience in business development, fundraising, partnerships, or relevant commercial roles.
• Ability to build strong relationships with senior internal and external stakeholders.
• Experience securing and managing partnerships across at least two of:
• • Charity of the Year
  • Strategic partnerships
  • Sponsorship
  • Cause related marketing/ brand licensing
• Confident pitching and negotiating with senior corporate leaders.
• Strong strategic thinking coupled with hands‑on delivery.
• Excellent written and verbal communication skills.
• Ability to create persuasive proposals and cases for support.
• Strong organisational and project management skills.
• Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity.
• Strong understanding of CRM systems and fundraising technologies, and how these support effective partnership programmes.
• Understanding of fundraising regulation, GDPR, and ethical fundraising practices.
• Experience managing budgets and ensuring effective allocation of resources.
• Comfortable working in an environment where systems, processes, and programmes are being built from the ground up.

Desirable Relevant Experience, Skills and/or Aptitudes

• Knowledge and understanding of RLSS UK.
• Previous experience of line management.
• Experience of working in a charity or organisation where corporate fundraising or partnerships have been developed from the ground up, including building systems, processes, and pipeline momentum.
• Experience working in a small team or start-up environment.
• Commercially minded, with a strong understanding of the corporate landscape and the ability to shape compelling, mutually beneficial partnership opportunities that align business priorities with charitable impact.

ABOUT RLSS UK

The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people to enjoy water safely and achieve our vision; communities free from drowning.

With increasing corporate focus on ESG, community safety, and employee wellbeing, RLSS UK is uniquely positioned to build strategic partnerships that help companies keep their people and communities safe around water.

WHAT RLSS UK CAN OFFER YOU

RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Medical Scheme*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme via Health Assured
• Life Assurance Scheme
• Howdens Sports Benefits/Perks at Work
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company Events and more!

*Subject to eligibility criteria

YOUR APPLICATION

Please send your CV along with a Cover Letter outlining why you should join our Income Generation and Engagement Team 

Closing Date – 5.00pm, Tuesday 17th March 2026

Interview Date – Tuesday 31st March 2026 at our Worcester Head Office (subject to change)

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Our Aims

The Urban Partnership Group (UPG) is a community and regeneration organization situated in West London offering a wide range of activities at its bases at the Masbro Centre, Edward Woods Community Centre, Masbro Brook Green, and Flora Gardens Family Centre  projects managed include those for older people, youth, children center services, volunteering and community champions.  Through these projects UPG hopes to enhance the health, wealth and well-being of the centers’ users.

Role

To be responsible for the day-to-day provision of an efficient, welcoming and professional reception and administrative/business support service to the Masbro Community Centre.

The applicant will be the first person a visitor, client or customer meets or speaks to face to face or on the phone.  The applicant will need to have a good rapport with people and make them feel welcome and at ease.  UPG deliver a range different activities a week with a footfall of over 500 people a week.

Supporting providers and users of the Community Centre.

Duties and Responsibilities  ​

1. As the receptionist and administrator, ensuring all users and visitors are dealt with promptly, professionally and courteously.

2. Provide a warm, supportive and nurturing front-of-house presence, building positive relationships with service users, tenants, volunteers and partners.
3. Develop and maintain effective clerical and administrative systems in line with UPG policies and procedures, reviewing and improving systems where necessary.
4. Carry out general administrative duties including (but not limited to):
   • Managing incoming and outgoing post
   • Responding to written and verbal enquiries
   • Coordinating bookings for workshops and classes
   • Processing invoices and supporting basic financial record-keeping
   • Assisting with room and hall hire bookings and issuing hire agreements
   • Attending and minuting meetings as required
   • Undertaking follow-up actions where necessary
5. Assist with the reporting and monitoring of repair and maintenance issues and liaise with contractors where appropriate, escalating concerns to the Centre Manager / CEO.
6. Support the scheduling of events, activities and services, including providing accurate information and assisting with room set-up and clear-down when required.
7. Maintain clear and accurate records of Centre usage, including visitor logs, attendance registers and staff whereabouts for emergency purposes.
8. Work collaboratively with reception and administrative colleagues across all UPG sites to ensure consistent systems, shared best practice and coordinated cover arrangements where required.
9. Develop and maintain links with borough-wide support services to ensure effective signposting for residents and organisations.
10. Undertake student enrolment, inductions, DBS checks and other relevant compliance procedures for volunteers, staff and external groups, ensuring records are securely maintained.
11. Support the promotion and publicity of the Centre, including updating noticeboards, digital displays, website content and social media platforms in collaboration with the Family Services and Performance Manager and colleagues at other sites.
12. Assist in gathering data and basic monitoring information required for reports to funders and stakeholders.
13. Support room inspections and ensure spaces are prepared to a high standard before and after use.
14. Promote a culture of inclusion, respect and community cohesion, demonstrating empathy and sensitivity when supporting individuals from diverse backgrounds.
15. Work at all times in accordance with UPG policies, particularly regarding equal opportunities, safeguarding, health and safety, risk assessments and confidentiality.
16. Assist with fire drills, emergency procedures, risk assessments and compliance monitoring.
17. Demonstrate commitment to equality, diversity and inclusion in all aspects of work.
18. Provide occasional administrative support to senior management, including diary coordination and document preparation where required.
19. Undertake any other duties as directed by the CEO or Line Manager that contribute to achieving UPG’s aims and objectives.

Please see the attached Person Specification. 

Store Manager

Salary: £21,294.00 per annum
Location: Hinckley
Weekly Hours: 32.5

The Vacancy

Job Title: Store Manager
Location: Hinckley
Salary: £21,294.00 per annum
Weekly Hours: 32.5
Reference: YMC1168150

Are you an experienced retailer?

Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Hinckley store.

Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.

You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.

Why join YMCA England & Wales?

We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales. Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.

At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

We have an exciting opportunity for a Family Caseworker to join the Homicide team in Thames Valley, working 30 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

As a Family Caseworker you will be joining a passionate and committed team who provide a high quality and bespoke support to our service users. We pride ourselves on delivering exceptional trauma informed advocacy and support. You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users.

Once in post you will benefit from the mandatory comprehensive training programme which will build on your existing skills and experience to prepare you for the role. Homicide Service training includes, criminal justice process; trauma informed approach to support; supporting traumatically bereaved families; personal and professional resilience.

You will be based in the South Thames Valley, with a primary focus on Berkshire but will also be required at times to cover Buckinghamshire, Oxfordshire and Hampshire. The role is home based, but with the expectation to travel within these specified regions as well as a requirement for occasional travel outside of these specified regions. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Key Responsibilities:

You will have resilience and adaptability; understand the importance of professional boundaries; possess strong listening skills and the ability to demonstrate empathy.

You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload.

As a fully trained Homicide Family Caseworker you will be responsible for managing your own complex caseload to the highest quality standards.

You will need:

• Understanding of the impact of crime on victims.
• Effective verbal and written communication skills.
• Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
• Ability to balance competing needs and priorities.
• Ability to work independently and as part of a team.
• A successful track record of building effective working relationships across internal and external stakeholders.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

As our Direct Marketing Officer, you will help deliver direct marketing activity that connects supporters to our mission. You will develop marketing campaigns that motivate audiences through engagement that ultimately supports income for the association. Every appeal, every message, every interaction will play a part in supporting our MND community.

Working closely with colleagues across the Association and trusted external partners, you will create compelling communications that make a big impact!

Key Responsibilities

• Responsible for planning and delivering direct marketing campaigns to recruit, develop and build relationships with supporters through a variety of channels
• Source information in order to produce appeals, newsletters and other information for supporters as appropriate, liaising with colleagues, key stakeholders and external agencies as necessary
• Day-to-day management of relationships with key external agencies and suppliers, including direct marketing agencies (e.g. printers, fulfilment houses and telemarketing agencies)
• Tracking and monitoring income and expenditure for campaigns to ensure all commissioned activity is carried out on time, within budgets and to agreed standards
• Reporting of results, and analysis of key activities against KPI’s and targets as well as making recommendations for future activity
• Respond to queries regarding direct marketing campaigns in a timely and professional manner
• Stay informed of competitor activity and legal requirements of fundraising and direct marketing in order to constantly evolve creative techniques and deliver communications that meet appropriate UK regulations

About you

• Experience of delivering Direct Marketing campaigns online and offline (acquisition and development), preferably in the not-for-profit sector
• Strong knowledge of direct marketing principles and experience of working with direct marketing agencies
• Excellent communication and attention to detail with the ability to develop good working relationships with external agencies/suppliers and key stakeholders
• Ability to harness CRM databases for potential direct marketing
• Experience in producing, analysing and interpreting statistical data
• Ability to manage multiple projects to tight deadlines, problem-solving and the confidence to make decisions

Further information about MND Association and full job description is available in the attached Candidate Pack.

Hybrid Working and Flexibility: Requirement to attend the Northampton office 1 day per week. 

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

The Role
We are looking for a Supporter Acquisition Lead - Face to Face to drive forward our ambitious direct dialogue supporter recruitment programme, recruiting 100,000 new supporters a year so that we have the funds we need to reach every deaf child.
 
 
What you'll do
 

• Establish relationships with and onboard new direct dialogue recruitment agencies 
• Manage supporter acquisition campaigns, sustaining relationships through challenges
• Report on and optimise campaigns, with a view to customer experience and lifetime value
• Be a valued source of knowledge, advice, coaching and support for the Acquisition and Supporter Care teams
• Take an active role in, and further develop, our programme of agency visits and mystery shopping

 
What you'll need
 

• Extensive experience of working with direct dialogue recruitment
• Genuine enthusiasm for Face to Face fundraising and its role in the fundraising mix
• Able to build and sustain great relationships in the face of challenges
• Coaching and mentoring skills to help develop others in the team
• Strong digital skills and a sound understanding of agile values & principles.
• A criminal record check / DBS disclosure (if offered the position).

 

What you'll get

• Home-based working with flexible hours.
• 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan.
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

 
What we do
 
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
 
 
Pre-employment checks
 
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.
 
To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
 
 
Disability Confidence
 
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact us with any accessibility or reasonable adjustment enquiries.
 
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.

We are looking for a proactive Business Development Co-ordinator to support bids, tenders and funding opportunities. You’ll keep processes running smoothly, coordinate responses, maintain systems, and provide research and insight to help expand our mental health services. This is a great opportunity to grow your skills while making a real impact.

 

You will:

• Support the identification, preparation and submission of bids, tenders and funding opportunities
• Monitor tender portals, organise documentation and manage deadlines and trackers
• Coordinate internal contributions to tender responses, including policies, evidence and method statements
• Assist with drafting, formatting, proofreading and uploading tender submissions
• Conduct research into commissioning trends, competitor activity and market intelligence
• Maintain CRM systems, tender pipelines, outcome logs and shared document libraries
• Coordinate meetings, timelines and internal communication related to tender activity
• Support reporting and insight gathering to inform future business development activity

You are:

• Highly organised, methodical and able to manage multiple priorities effectively
• Detail-oriented, with a strong commitment to accuracy and quality
• A confident written and verbal communicator
• Proactive, positive and solution-focused, with a willingness to learn and develop
• Comfortable working collaboratively with colleagues across teams and disciplines
• Skilled in using Microsoft Office tools, including Word, Excel and SharePoint
• Curious and analytical, with an interest in research and market intelligence
• Committed to working within organisational values, policies and quality standards

Please find the job description attached and only apply if you meet the requirements of the role. 

Membership and Registry Officer (Temporary) 4-week temporary assignment · Immediate start · £15.93 per hour · 1 day per week on site (London)

Are you passionate about supporting people, providing guidance, and keeping essential processes running smoothly? We are looking for a Membership and Registry Officer to join our client on a temporary basis, helping deliver a high-quality experience to members, prospective registrants, and key stakeholders.

This role is ideal for someone who thrives in a customer-focused environment, enjoys working with data and CRM systems, and is confident communicating across a range of channels. You'll play an important part in supporting membership and registration processes, ensuring accuracy, consistency and excellent service.

About the Role:

You will support the Membership and Professional Standards Department to:

• Provide efficient administration for membership and registration processes
• Process applications, elections, reinstatements and transfers
• Respond to membership and subscription enquiries
• Maintain and improve data integrity within the CRM
• Support recruitment, engagement and retention activities
• Contribute to departmental targets for subscriptions, recruitment and retention

What You’ll Do Membership Recruitment and Retention

• Provide guidance to prospective and upgrading members via email, phone, video call and social media
• Support the conversion of new and existing enquiries into membership and registration
• Record and monitor recruitment and retention activity, producing clear statistics and reports
• Assist with communications to existing, new and prospective members
• Create and coordinate recruitment and retention campaigns, including related CRM administration
• Actively follow up leads and enquiries
• Assist with company annual payment scheme administration
• Update member records with accuracy and care

Marketing and Communications Support

• Help deliver clear and consistent messaging on membership and registration benefits
• Contribute copy and digital content for newsletters, social media, and website blogs
• Support promotional activity across digital platforms
• Assist with creating content such as case studies, fact sheets, FAQs and digital assets
• Support with the design and production of promotional materials for events and campaigns

Administration, Subscriptions and Data Management

• Respond to enquiries via email and phone
• Support processing of membership and registration applications
• Handle reinstatements, transfers and dual registration requests
• Support annual subscription communications and renewals
• Process payments (credit card, cheque, BACS) and issue reminders, notices and receipts
• Assist with annual and monthly Direct Debit processes
• Support subscription reconciliation and data management
• Maintain CRM data, ensuring accuracy of records, demographics and post-nominals
• Issue usernames, passwords and updated correspondence as required
• Assist with Branch and Committee data updates

What You’ll Bring

• Experience in a membership organisation, professional body, or customer-focused environment
• Ability to provide clear, accurate advice by email, phone and in person
• Strong written and verbal communication skills
• Excellent organisation skills and the ability to manage day-to-day work effectively
• A collaborative approach and ability to build rapport with stakeholders
• A high level of accuracy and attention to detail
• Confidence using multiple IT systems, especially Microsoft tools
• Ability to analyse data and present information clearly

How to Apply:

To apply for the Membership and Registry Officer role, please reply and upload your CV quoting reference 82451SOH and we can provide more information to you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

The Role 
 
As Deputy Shop Manager at our shop in Skipton, you will  manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond. 

Specifically, you will: 

• Play an active part in running our shop in Skipton, supporting the Shop Manager in implementing processes and ways of working.

• Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity. 

• Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation. 

• Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a positive retail environment. 

• Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received). 

• Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes. 

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters. 

 
About You 

To be considered for this role, you will need: 

• To ideally be educated to GCSE level or equivalent but not essential.

• Experience of managing people/volunteers including recruitment and development.

• To be highly organised with good time management skills.

• To be able to prioritise workload and meet deadlines.

• To be able to use own initiative.

• To be resilient and adaptable to change. 

• To have good planning, guiding and motivation skills to successfully achieve targeted income is desirable.

• A willingness and ability to occasionally travel across the Yorkshire region as needed for training sessions and team meetings. 

• A willingness and ability to safely lone work. 

• A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include: 

• A check on your employment history, by seeking two references

• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006 

• To undertake an enhanced DBS check. 

Please note, this role is not eligible for a visa sponsorship. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 3 March 2026. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us. 

Shape the Future of a Unique Regimental Museum

HorsePower, the Museum of The King’s Royal Hussars, is embarking on an ambitious transformation. We are developing a bold new “Museum of the Future” that will reinterpret over 300 years of regimental history through engaging, modern and interactive displays.

We are now seeking an experienced, motivated Fundraising Manager to play a pivotal role in raising £100,000 by mid-2027 to fund the redesign phase and to help establish strong, sustainable fundraising practice for the museum’s next chapter. This is an exciting opportunity for a fundraiser who wants real ownership, influence and the chance to make visible impact in a small but ambitious heritage organisation.

About HorsePower

Located at Peninsula Barracks, Winchester, HorsePower tells the story of The King’s Royal Hussars from 1715 to the present day, spanning India, Waterloo, the World Wars and modern conflict. The museum holds a fascinating collection and unique archives and is now launching a five-year strategic plan to become one of the most vibrant and accessible small military museums in the South of England.

 

The Role

This is a new role with scope to shape both strategy and delivery. You will lead on trusts, foundations, corporates and major donors, working closely with the Fundraising Trustee and Curator to:

• Build and manage a strong pipeline of funding opportunities.
• Write compelling grant applications and major funding proposals.
• Cultivate relationships with individual and corporate supporters.
• Put in place effective fundraising systems, processes and reporting.
• Develop long-term relationships for future capital funding appeals.

You will be confident working independently, comfortable in a small organisation and motivated by building something with lasting value.

 

Key Responsibilities

• Audit current fundraising activity, supporters and data
• Research, develop and submit high-quality trust and foundation applications
• Identify and cultivate prospective major donors and corporate partners
• Support stewardship, recognition and donor communications
• Maintain accurate CRM records and GDPR-compliant processes
• Produce concise monthly progress reports for trustees

 

About you – Essential.  You will bring:

• At least three years’ successful fundraising experience (trusts, foundations, major donors and/or corporate partnerships)
• A strong track record of securing significant gifts and grants, ideally within culture, heritage or the wider nonprofit sector
• Excellent written and numeracy skills and experience of crafting persuasive funding proposals
• Confidence building relationships with funders, trustees and senior stakeholders
• Highly organised working practices and strong attention to detail

Desirable - Experience in museums or heritage, an interest in military history, and a creative, entrepreneurial approach to income generation.

 

Why join us?

• A rare opportunity to shape a museum redevelopment from the ground up
• Flexible working in a supportive, purpose-driven organisation
• A high-impact role where your work will directly influence the museum’s future

 

Applications: Interested applicants are requested to submit a short covering letter or email stating why they are suitable for the role, a CV and two references.

Closing date: 25 March 2026
 

Interviews: Late March/early April (online first round, final stage in Winchester)

We may close early if sufficient strong applications are received.

HorsePower is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.  We also welcome applications from candidates who may not meet every criteria but can demonstrate relevant transferable skills and experience gained through work, study, volunteering or other life experience.

This important role supports the operational delivery of the charity’s busy events programme and supports the team and running the office.

The events programme is diverse - from drinks receptions and report launches to events at agricultural shows across the UK - and support on administration for the wider charity, including some communications activity. Through these events, we drive awareness of our work supporting family farms and rural communities. In doing so we also garner support from funders to tackle the issues facing the countryside, ensuring our work reaches a diverse audience to raise awareness.

Under the direction of the Head of External Affairs, and with support of the wider staff team, you will be responsible for coordinating and running all the charity’s events, including full administrative support, booking venues, the invitation process and guest lists, organisation of collateral (including marketing and promotional information), catering arrangements and researching and inviting speakers. You will be also ensuring effective follow-up to each event such as wider dissemination of event content, evaluation, and reporting.

Working on events will account for approximately 75% of the role. The remaining time will be spent working across the charity undertaking a variety of administrative tasks. This will include supporting the team with mailings, coordination of specific activities and some general office management. Whilst reporting to the Head of External Affairs, this role will work closely with several team members, particularly the Executive Support & Governance Manager, providing a unique opportunity to gain knowledge and experience of different aspects of the charity’s work.

What we are looking for

This is an important role, and we’d like you to have a sound working knowledge of end-to-end event management and office experience within a charity or other professional environment.  To be successful you will be required to demonstrate a confident attitude supported by good written and verbal communication skills.  You must be comfortable using Microsoft office suite, events management platforms and our CRM system (currently Salesforce). You will be able to manage your time and prioritise your workload.  An ability to engage with a wide range of people is also advantageous. Most of all is the desire to provide first class customer service.

This position requires you to be a reliable individual with a detailed, methodical and organised approach who can work independently as well as part of a team. You will enjoy detail and managing data, all this supported by an interest in our work and the desire to develop a successful programme of events. You must be able to handle confidential information with discretion.

If you are organised, detail-oriented, and enjoy providing support in a fast-paced office environment, we would love to hear from you. This is an exciting role that would suit someone looking to gain wide-ranging experience in the charity sector and who is keen to have an outward-facing position enjoying regular contact with our supporters and those who benefit from the RCF’s support.

Foss Island Retail Park, York, North Yorkshire 

Full-time, 37 hours per week. Your working pattern will be 5 days over 7, working at least one weekend day per week.

From £25,500 per annum, depending on skills and experience  

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As one of Team Leaders, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 
 
We are currently looking for a Team Leader to join our team at our new Superstore in York. 

As a Team Leader, you will oversee the day-to-day operation of one of the departments of the superstore. This includes leading a team of employees (shop assistants) and volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that employees, volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.  

You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research. You will also be a passionate and enthusiastic ambassador for the charity and its work. 
 

Specifically, you will be responsible for: 

• Running the department commercially, including display and merchandising, stock management and generation, maintaining shop standards, layout of store and opening and closing of store.  

• Supporting the management team in delivering ambitious sales targets whilst maintaining shop standards, commerciality and compliance.  

• Assuming Duty Manager responsibility in the absence of the store management team.

• Opening and closing the store if required as duty manager and responding to alarm call-outs as a listed key holder if required.

• Working a flexible shift pattern to reflect the business needs, including weekends and pre-retailing hours.  

• Ensuring the department is presented to the highest standards with attractive visual merchandising and attractive window displays.  

• Ensuring that all charity policies, shop standards and operations procedures are communicated effectively to all retail assistants and volunteers and are maintained and followed consistently.  

• Line managing the Retail Assistants, ensuring you develop and retain talent by conducting regular performance development reviews, implementing action plans, training, and supporting personal development and growth.

• Taking on leadership of employees across the whole store when acting as Duty Manager.

• Support in managing the sales and profit of the Superstore and where possible exceeding agreed targets across categories (Donated stock, cash, benchmark gift aid, average selling price, sell through, stock processing). 

• Ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.  

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.  

About You 

To be considered for this role, you will need: 

• To be educated to GCSE level or equivalent or have experience in a similar role at a similar level. 

• Experience in managing people/volunteers, including recruitment and development. 

• To have excellent communication and interpersonal skills.   

• To be highly organised with good time management skills.

• An ability to prioritise workload and meet deadlines.

• Previous retail experience in the charity sector or commercial sector is desirable.

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 09 March 2026. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us.