Customer support jobs

Data Support Executive

12-Week Temporary Contract

£24,479 - £25,064 + £3,366 London Weighting (pro rata)

Are you immediately available and looking for a short-term data role where your work genuinely contributes to protecting children?

We're supporting a nationally recognised children's charity to recruit a Data Support Executive on a 12-week temporary contract. The organisation relies heavily on voluntary income to fund its life-changing services - and the accuracy of its supporter data is fundamental to making that possible.

This is an excellent opportunity for someone who enjoys working with data in a busy, purpose-driven environment and can quickly add value to a high-performing team.

The Role

You'll be joining the Income Generation function, supporting a fast-paced Data Processing team responsible for handling high volumes of donation and supporter information.

With millions of supporter records and significant annual income to process, the team plays a critical role in ensuring that data is handled accurately, securely and in line with compliance requirements.

Your responsibilities will include:

• Preparing, importing and validating supporter data within core database systems

• Ensuring income and supporter information is processed accurately and on time

• Supporting financial reconciliation and data integrity checks

• Responding to queries from internal colleagues and external fundraising partners

• Assisting the wider team with administrative and process support

Given the short-term nature of this contract, the team is looking for someone who can hit the ground running and work confidently with structured processes.

About You

You'll likely have previous experience in a data, CRM or income processing role and feel comfortable working with large datasets.

We're looking for someone who:

• Has experience working with databases and understands data accuracy principles

• Has knowledge of financial or income-related processes

• Demonstrates exceptional attention to detail

• Can manage workload effectively in a busy environment

• Communicates clearly and professionally

• Brings a positive, proactive approach to team working

Why Apply?

Alongside the opportunity to support work that makes a tangible difference to children's lives, the organisation offers:

• 29 days annual leave plus bank holidays (pro rata)

• Increasing to 32 days after five years' service

• Access to an employee discounts platform

• Employee Assistance Programme

• Fle

Barnet Mencap is a charity based in Finchley that provides support and runs a multitude of projects for people with learning disabilities and/or Autism. We are dynamic, enthusiastic, diverse, and committed to equal opportunities and the safeguarding of children and adults at risk.  

There is currently a vacancy within our Equality Housing Team for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for. 

The successful candidate will have: 

• Experience of working with adults with learning disabilities and autistic adults in a community setting 

• Understanding of the issues faced by people with learning disabilities and autistic people living independently and the skills to meet their practical, social and emotional needs 

• A ‘Person Centred Planning’ ethos 

• Providing support with personal care as required

• Excellent communication and record keeping skills 

We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important. So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working, and our team can benefit from other perks including the Blue Light Card. 

To apply, please send your CV alongside a covering letter explaining how you meet the criteria on the person specification or fill in an application form which you can find on our website.   

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997.   

Closing Date:  Tuesday 17th March

Interview Date:  Wednesday 25th March

We're looking for a motivated and proactive Training Account Manager to join the Business Development and Fundraising team working from home, 37.5 hours a week.

Can you build strong client relationships? Are you confident generating new business while delivering excellent customer service? Do you want a role where your commercial skills directly support a charity's mission?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

As our Training Account Manager, you'll play a key role in driving income and expanding our commercial training portfolio. You will:

• Develop and manage relationships with new and existing clients across England and Wales
• Proactively identify and secure new business opportunities
• Promote our specialist training that enhances outcomes for victims and improves professional practice
• Deliver high-quality customer service from initial enquiry through to post-delivery follow-up
• Manage a busy pipeline, prioritising leads and meeting income targets
• Work collaboratively with internal teams to ensure smooth delivery and exceptional client experiences.

This role requires confidence, adaptability and a strong balance of sales focus and client care. You'll be comfortable working independently, managing competing deadlines and keeping a clear focus on results that directly benefit victims and the wider organisation.

The role is home-based with some national travel.

Please see the attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Are you passionate about making a real and lasting difference to the lives of young people in London?

The Role

We are currently looking for an enthusiastic, highly motivated, and experienced support worker to join our Young People Support Team based in Hackney. You will provide client directed, person centred support to help young people achieve personal goals and aspirations for independent living, training, employment, and education. You will assist and collaborate with young people to create and carry out a support plan designed around their needs and aspirations, providing information and inspiration, practical support, innovation, and encouragement. You will have an individual caseload but will work alongside a team of Support Workers, with similar client groups, working to the same principles and goals. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, and this role is part-time 16 hours per week, worked over 3 days. Your working hours will be Wednesdays 11am-3pm, Thursdays 10am-4:30pm (with an unpaid 30 minute break), and Fridays 10am-4pm (with an unpaid 30 minute break). Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

About You

You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work. 

The role

We are seeking an Assistant Shop Manager for our busy Highgate charity shop. This hands-on retail role is ideal for someone who enjoys charity retail, thrives on initiative, is motivated to take on responsibility for shop performance, and is passionate about working with volunteers and supporting a meaningful cause.

About the role

• Support the Shop Manager with the day-to-day running of the shop, taking an active role in maximising income and Gift Aid.
• Provide consistently high standards of customer and donor service, creating a welcoming and inclusive atmosphere.
• Drive sales, maintain strong retail and merchandising standards, and contribute to meeting targets.
• Oversee stock processing: sort, quality-check, price, rotate, and creatively merchandise items.
• Assist in recruiting, training, motivating, and supporting a diverse team of volunteers and trainees.
• Take on supervisory and leadership responsibilities in the Shop Manager’s absence.
• Carry out cash handling, till reconciliation, banking, and basic admin, including Gift Aid systems.
• Ensure compliance with health and safety, safeguarding, trading standards, and charity retail policies.
• Promote the charity’s mission in the local community and support local fundraising and promotional activities.

About you

• Retail experience with responsibility for sales and operations, ideally in a charity or not-for-profit environment.
• Experience supervising, supporting, or closely working with volunteers or staff.
• Experience of targets and understanding how shop income supports charitable services.
• Strong organisational skills and ability to prioritise in a busy environment.
• Confident communicator who can motivate and encourage others.
• Comfortable using basic IT (till systems, email, spreadsheets, Gift Aid platforms).
• Positive, proactive, and flexible, with a hands-on approach to shop work.
• Able to work on a Rota including weekends and occasional bank holidays.

Victim Support is recruiting for a Community Engagement and Training Officer. The role is on a fixed term contract until 31st March 2027 and is homebased. Although this is a 25 hour role, there maybe an element of flexibility in hours and number of days worked. Happy to discuss this further at interview.

Engagement in Bedfordshire is key for us in Victim Support and this role is instrumental to enable us to share what we do with our clients, commissioners, partners and staff.

This vital role will support the specialist domestic abuse and stalking team in Bedfordshire, through engagement by leading on raising awareness of our local services through social media, attending events, delivering training to a range of partners and importantly leading on our client engagement activities.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

This is a pivotal role within the Bedfordshire team. We are looking for someone who will be resilient, confident & able to engage others, happy to work as part of a team, and willing to constantly learn and adapt to new legislation. You must have good communication skills and the ability to work on your own initiative. You will need good IT skills and the ability to develop and deliver training, presentations and reports. Knowledge of domestic abuse and stalking would be advantageous.

You will need to have the ability to prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner. Have an understanding and knowledge of, and an active commitment to promoting equal opportunities and diversity. Knowledge of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Make a difference every day with PDSA 

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.   

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.   

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.  

About you 

We’re looking for a Client Services Manager to lead our reception teams across two PDSA sites:

• Edmonton Green (N9 9AA) – 3 days per week
• Hendon (NW4 4JU) – 2 days per week 

This role involves regular travel between both locations, so flexibility and confidence working across multiple sites is essential.

You’ll manage a team of 10 receptionists who provide cover 7 days a week, ensuring high standards of customer service are delivered consistently, both in person and remotely.

This is a diverse, hands-on role where you’ll shape the client experience, support your team, and make sure every visitor feels welcomed, listened to and supported. Alongside line management, you’ll also take responsibility for key health and safety tasks, helping to maintain a safe, compliant and well-organised environment for colleagues, clients and pets.

Your responsibilities will include:

• Leading and developing the reception team across two sites
• Managing staff both in person and remotely
• Maintaining excellent customer service standards
• Handling and resolving client issues confidently and professionally
• Improving the client journey and communication processes
• Overseeing client-facing administration and risk assurance
• Managing health and safety responsibilities within the hospitals
• Building positive relationships within the local community

You’ll work closely with clinical colleagues to ensure our hospitals run smoothly, compassionately and efficiently.

About you

We are looking for a confident, empathetic leader who thrives in a busy, client-facing environment and can handle challenges calmly and professionally.

You’ll bring:

• Experience managing teams in a busy customer-focused setting
• Confidence leading people both in person and remotely
• Strong problem-solving and communication skills
• The ability to deal with a wide range of client situations
• Good IT skills, including Microsoft Office
• Excellent organisation and attention to detail

Experience in a veterinary environment is desirable but not essential – full training will be provided. Most importantly, you’ll share our values and passion for supporting people and pets when they need us most.

Rewards, support and benefits

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them. 

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: 

• 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually. 
• Generous pension options, with PDSA contributions starting at 5% and rising to 10%. 
• Life assurance providing four times your annual salary for added peace of mind. 
• AXA Health Employee Assistance Programme, with 24/7 wellbeing support
• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform. 
• Enhanced maternity, paternity and adoption leave to support you and your family. 
• 15% discount on PDSA Pet Insurance plus access to staff veterinary services. 

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.    

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.  

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.  

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.  

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.  

Job Title: Deputy Renewals Manager
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £37,800 per year, Band F, Level 3
Hours: Full-time, 35 hours per week - 5 days a week during probation. Option to work from home up to 2 days a week after probation.
Contract: Permanent

About the Role:

This role sits within a young, diverse team united by a strong commitment to excellent customer service.

As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support.

What you’ll do as a Deputy Renewals Manager:

• Lead and motivate a telephone-based renewals team to deliver high-quality customer service
• Act as Deputy to the Renewals Manager, supporting income targets and day-to-day performance
• Coach and performance-manage team members, acting as first point of escalation
• Oversee renewals, MTAs, new business, claims and queries with a focus on accuracy 
• Build strong relationships with charity clients and identify opportunities to retain and grow business

What we’re looking for as a Deputy Renewals Manager:

• Experience in commercial insurance and insurance broking
• Leadership or supervisory experience within renewals or existing business
• Strong knowledge of FCA regulation, TCF and compliance requirements
• Confident communicator with excellent customer service and complaint-handling skills
• A proactive approach with the ability to drive performance and commercial results

Benefits

We’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.

• 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
• Flexible working hours and hybrid options
• Work in a way that suits you, your role, and your department
• Double-matched pension up to 10% of gross salary

For a full list of our benefits, click .

Closing date for applications: 23:59 Sunday 15th March 2026

Interviews will be on an ongoing basis until the position is filled.

We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota hours.

As a Helpline Adviser you will:

• Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

About you:

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We are looking for a resilient and dedicated person to join our Avon & Somerset team as an Adolescent and Child to Parent (APV/CPV) Violence Independent Domestic Violence Advocate (IDVA), working within the VS team as part of the Avon & Somerset Victim Service partnership.

The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of adolescent and child to parent violence and providing initial support in a dynamic and ever-changing environment. The role is part-time and is hybrid between our Bristol office and home working. A suitable and confidential workspace at home is therefore required.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression

About the Role:

You will provide high quality support to all victims of APV/CPV, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also provide cover for the local VS Helpline.

Key Responsibilities:

• Identify and assess the risks and needs of APV/CPV victims using an evidence-based risk identification checklist.
• Focus on and prioritise high risk cases and provide a pro-active, short to medium term crisis intervention service. Deliver individually appropriate tailored support and information, advocacy, and practical support.
• Work with victims of APV/CPV to assist them in accessing services to keep them and their family safe. Develop individual safety plans to meet client's needs as identified in the risks and needs assessment.
• Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Work within the legal framework relating to the protection of children and vulnerable adults, including the policy and procedures of the Local Safeguarding Adult and Children's Boards.
• Providing advocacy and information to victims including exploration of legal and civil options, housing, health and finance and support clients through the criminal justice system.
• Support the empowerment of the client.
• Comply with data protection legislation, confidentiality and information sharing policy and procedures, as well as all legislation connected to your work.

About you:

You will need:

• A good command of the English language both verbally and in writing.
• A good understanding of APV/CPV and/or domestic abuse including the impact of these on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children.
• Understand Safeguarding issues and the legal responsibilities surrounding these issues
• Direct service delivery experience to victims of domestic abuse or APV/CPV
• Experience of working within a multi-agency and legislative framework
• Experience of managing a complex caseload, to prioritise work and deal with competing demands
• Strong crisis management skills and the ability to deal with stressful and difficult situations
• Excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals
• An IDVA qualification or willingness to work towards this

Please note that duties may differ to those listed in the job description due to the nature of APV/CPV work so this provides an indication of duties.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

In this pivotal role as Prospect Research Manager at Diabetes UK, you will lead on managing prospect research, pipeline development, and adhere to best practice across income streams with a clear strategy that focuses on sourcing prospective high value donors to fund key strategic ambitions. One in 15 of us is now living with diabetes. Together, we have the opportunity to change this for the next generation. We are looking for someone who is a strategic thinker, analytical, organised in their approach and who can demonstrate accuracy and attention to detail in their work.   Join us and be part of something truly transformational as we change the narrative around diabetes and create a more inclusive world.

We are looking to fill a varied and exciting role at the award-winning Hawk Conservancy Trust. This role will be responsible for creating and delivering a diverse and innovative programme of high-quality marketing and communication activities to excite, engage and inspire our audience. Collaborating across the organisation, and with partners, the Marketing and Communications Manager will work across various platforms to raise awareness and generate income and support, whilst ensuring brand consistency and accuracy. Marketing is at the heart of the Trust’s success and is integral to the Trust’s customer-focused ethos. Excellent project management skills are required to manage the range of work the team are responsible for. 

The Hawk Conservancy Trust is a conservation charity and award-winning visitor attraction with a mission to conserve birds of prey. Set in 22 acres of woodland and wildflower meadow, the Trust is a centre of excellence for learning about raptors, habitats, ecology and conservation, and having a fun-filled day. There are over 130 birds of prey on view, from owls to eagles. Many of these birds are involved in the spectacular daily flying demonstrations, whilst others are part of important breeding programmes.

Main purpose and scope of the job

This role is full of variety and creativity. You will be responsible for delivering the annual marketing and communications plan which will include project management, social media, digital campaigns, planning, research, analytics, advertising, exhibitions and the production of marketing materials. The role is a brand champion, working to ensure that all marketing communication is relevant, accurate, up-to-date, and adheres to the brand guidelines, professionally representing the Trust as a leader in bird of prey conservation and as an awardwinning visitor centre. The role will inspire our audience to visit and increase support for, and awareness of the conservation and research work undertaken by the Trust. 

Person specification

Behavioural traits

Passionate, friendly, knowledgeable, uplifting, aspiring, genuine (our values)

Professional and trustworthy

Proactive, self-motivated and purpose-driven

Collaborative Skills and Experience 

Essential

Proven experience in a marketing and communications role

Highly organised; able to be logical, analytical and structured, resilient and able to manage multiple projects, deadlines and competing priorities

Strong copywriting and storytelling skills, able to produce creative and imaginative content for diverse audiences

Proficient in Canva and Microsoft Office, familiar with photo and video editing

Proven experience managing websites (WordPress), social media management, including Facebook, TikTok, Instagram and YouTube, managing digital advertising including Meta and Google, e-newsletter creation using Mailchimp

Strong reporting and analytical skills, familiar with digital analytics (Google, Meta etc)

Excellent verbal and written communication skills

Ability to work collaboratively with all team members, internal and external

Customer-focus, an ingrained understanding of the importance of outstanding customer service. Exceeding customer expectations is paramount across the whole of the Trust

Desirable

Degree-level qualification in marketing or communications

3+ years in a similar role.

Experience using data and analytics to measure impact

Experience in charity, public or community sector

Familiarity with CMS systems

Familiarity with CRM systems

Knowledge of SEO and AIO

Graphic design

Knowledge of data protection best practices

Subject to references and DBS check Application

Actively interviewing. Closing date for applications: 9 March 2026. We may choose to close applications early if we have received sufficient applications, so please don’t wait until the closing date to apply.

How to apply: please send your CV and covering letter explaining why you think you are the right candidate for this role and highlighting any experience that may support your application. Your covering letter should be no longer than 750 words.

Networks for Nature spans c60 square miles from the River Dee to the River Mersey, including Chester and Ellesmere Port. This is a collaborative partnership project working with Cheshire West and Chester Council, The Land Trust, Cheshire Wildlife Trust, Canal and River Trust, and Sustrans with the aim to drive nature recovery in a mixed-use landscape, creating diverse habitats for species to thrive now and for years to come. We will empower communities to have an active role in conservation action and stewardship and will focus on making nature more accessible to and inclusive for everyone to enable connection and improve wellbeing. To find out more about Networks for Nature visit Networks For Nature | Conservation at Chester Zoo.

As a Wildlife and Wellbeing Officer, you’ll work closely with the Wildlife and Wellbeing Assistant Manager and Networks for Nature project staff to engage and empower communities to make a real impact on conservation efforts and to improve access to nature. You will support with maintaining and establishing community relationships, supporting the development and delivery of a programme of wildlife and wellbeing activities and supporting in building the capacity of community groups, community leaders and other stakeholders within the Networks for Nature project area. You will deliver a broad range of activities, including Family Wildlife Clubs, Wildlife and Wellbeing Clubs, Community Action Days, activities linked to Green Social Prescribing (GSP), GSP workshops for healthcare professionals and activity stands within community settings. You will also actively promote and develop community network links.

Due to the working rota of 10 days in 14 and working every other weekend, there will be some cross-over between the activities delivered within this role and the Community Volunteer Officer role.

We’re looking for someone who can:
 

• Activity Planning & Delivery: Help plan and run a broad programme of wildlife and wellbeing activities to community groups, including Family Wildlife Clubs, Wildlife and Wellbeing Clubs, Conservation Action Days, activities linked to Green Social Prescribing (GSP), GSP workshops for healthcare professionals and activity stands at community events. Effectively adapting each activity to meet the needs of each group.

• Community Relationships: Develop and maintain relationships with community groups to support their continued participation in the project and commitment to creating habitats for UK Wildlife. Including administrative support, dealing with queries via email and telephone and attending meetings, consultations and networking events.

• Content Creation: Research and contribute to the development of resources and new engagement activities designed to support participation in the Networks for Nature project.

• Measuring Impact: Work closely with the Wildlife and Wellbeing Assistant Manager to support in the delivery of an evaluation programme for the Networks for Nature project, including collection and collation of data from project participants, initial analysis of results and presenting findings to key stakeholders.

• Safety & Risk Assessments: With support from the Wildlife and Wellbeing Assistant Manager, ensure that all activities are safe and appropriately risk assessed.

• Developing Expertise: Proactively develop own expertise as a conservation educator, focused on community engagement, UK wildlife and nature and wellbeing.

 

What makes Chester Zoo a great place to work?

Well, where do we start? Here goes…

We’re a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place.

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.

Our working environment could not be more different from a typical office – where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?

The Package
 

• Temporary contract until 30th September 2028

• 35 hours per week

• Salary £23,187.50

• The postholder will work 10 days over 14, working every other weekend and with two regular days off in the week

• 33 days annual leave plus the option to buy or sell up to 5 days (pro rota)

• Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family

• Cycle to work scheme

• Healthcare plan and employee assistance programme

• Discounted gym membership

• Discounts on cinema tickets, restaurants, high street shops and more via Perks

• Pension scheme with generous employer contributions up to 9% 

Our Requirements:
 

• An understanding & affinity to the organisation’s mission, vision & values, with a strong interest in the conservation of UK nature.

• Experience delivering educational and wellbeing focused activities with a range of different audiences across a variety of ages and needs, preferably within an environmental education or conservation focused organisation.

• Experience presenting to audiences.

• Experience developing quality resources for learning.

• Experience of delivering activities/training with a range of audiences.

• Sound working knowledge of computer software systems e.g. Microsoft Office Suite

• Excellent interpersonal skills

• Excellent communication and literacy skills including by phone, face to face and via email/online discussion boards

• Excellent time management, administration and planning skills.

• Experience of working in a busy office environment as part of a team & on own initiative

• Full driving licence
 

Although not essential, the following would be desirable:
 

• Knowledge and understanding of the health and wellbeing benefits of accessing nature and the models used to deliver these benefits.

• Experience working with audiences with special educational needs and/or mental health challenges and/or socio economically deprived.

• Experience working collaboratively with community partners.

• Experience monitoring and evaluating engagement activities in a community context.

Due to the nature of the organisation and the role, this post is subject to a DBS check.

Contract: Permanent, Full-time

Location: Hybrid – minimum 2 day per week in the London office (Farringdon)

Turn2us is a leading UK charity tackling financial insecurity and its structural causes.  They work with co-producers and partners to provide people in financial crisis with the means to get back on their feet, build resilience and thrive moving forward with their lives.

As an equal opportunities’ employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like them, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

MLC Partners are exclusively recruiting for a Business Support Officer role. This is a key position providing high-quality business, project and administrative support, helping teams stay organised, connected and able to deliver effectively. It’s a varied opportunity for someone proactive, highly organised and systems-focused, who is keen to develop within a fast-paced charity environment.

About the role

The Business Support Officer will provide high-quality business, project and administrative support across the Income & External Affairs and Impact, Digital & Data directorates. Working closely with senior leaders, you’ll help coordinate priorities, keep activity on track, and ensure the smooth running of meetings, reporting, events and day-to-day operations.

Skillset & Knowledge:

• Proven experience providing executive support, including complex diary management and meeting coordination, with a track record of handling sensitive information with confidence, discretion and professionalism.
• Strong organisational skills, able to manage multiple tasks, priorities and deadlines, including coordinating events end-to-end.
• Excellent written and verbal communication, with high attention to detail and accuracy.
• A proactive self-starter, able to take initiative to schedule meetings and manage logistics smoothly with minimal oversight.
• Strong monitoring and reporting capability, including accurate data collation and entry, maintaining well-organised directorate records, and ensuring GDPR-compliant information management.
• Understanding of project management principles to support delivery of specific directorate initiatives, including tracking actions and deadlines, and preparing materials to support delivery of plans and priorities.
• Familiarity with financial and administrative processes, including reconciliation, processing invoices and updating the CRM.
• Experience in the charity or social justice sector, with an understanding of UK poverty and inequality (desirable).

Why Join Turn2us?

Turn2us is an ambitious and values-driven charity that believes that everyone should have financial security so that they can thrive. The organisation offers flexible working, generous benefits, and the chance to lead within a culture that prioritises learning, wellbeing and meaningful impact.

How to apply/interview dates:

To express your interest about the role, please contact Briar at MLC Partners directly or submit your application via the link provided.
We particularly welcome applications from individuals with lived experience of financial insecurity or those from underrepresented communities, including Black, Asian and minoritised ethnic groups, disabled people, and LGBTQIA+ individuals.

Key Interview dates:

Applications closing date: Monday 2nd March 5pm

1st stage interview (on Teams): Tuesday 10th March

2nd stage meeting (in person, Farringdon): Monday 16th March