Customer support jobs

About Fields in Trust

Fields in Trust is the charity that protects the future of our parks, playgrounds, playing fields and green spaces. As a proud Royal Charter charity operating through the UK we work to legally protect thousands of spaces forever ensuring that millions of people have access to a green space close to home.

We act as the long-term stewards of these protected spaces and, through our green space standards and advocacy, have influenced the creation of thousands more.  We’re proud of our 100 year legacy and excited about our bold new five-year strategy to grow our impact and strengthen our influence.

Job Description

Relationship Fundraising Manager

Reports to: Director Income Generation and Communications

Salary: Circa £50,000

Role Overview

This is the ideal role for someone who is genuinely people‑focused, thrives on building meaningful relationships, and takes pride in doing what they say they’ll do — and doing it brilliantly. You’ll inspire potential supporters and surprise and delight funders through thoughtful stewardship, timely communication, and personalised engagement that stands out.

You’ll work as part of the Income Generation Team to build engaging relationships with potential funders, helping to grow our income and deepen the connections that fuel our mission. Working closely with colleagues across our small, collaborative team, you’ll inspire supporters with compelling stories about our work, connect their passions with our purpose, and deliver exceptional experiences that grow and strengthen long‑term support.

Responsibilities include:

Relationship Management

• Build and steward relationships with major Trusts, Foundations, Major Donors, and high‑value volunteers.
• Maintain strong rapport so key contacts feel valued, informed, and inspired.
• Represent the charity as a warm, credible ambassador.
• Provide exceptional stewardship that surprises, delights, and strengthens funder connection.
• Deliver high‑quality updates, reports, and personalised communications.
• Organise meetings, calls, visits, and events that deepen engagement and show impact

Income Generation and Proposal Development

• Write tailored, compelling applications to strategic Trusts and Foundations.
• Deliver inspiring and engaging content to potential Major Donors, working with the wider senior leadership team as appropriate. 
• Work with teams across the charity to gather stories, data, and insights that strengthen cases for support.

Internal Collaboration and Cross‑Team Working

• Partner closely with colleagues — everyone plays a role in income generation in a small team.
• Share pipeline updates, opportunities, and challenges transparently.
• Act as an internal advocate for potential funders, ensuring colleagues understand expectations and commitments.

Data, Systems & Compliance

• Keep accurate, up‑to‑date records of all interactions, applications, and activities in the charity’s Customer Relationship Management system (Donorfy).
• Ensure all fundraising activity complies with data protection laws and fundraising standards.
• Track pipelines, deadlines, and reporting requirements to support effective planning and forecasting

Qualifications

• Experience working with high‑net‑worth clients, building strong relationships and networks.
• Clear understanding of commercial vs. philanthropic giving, with the ability to tailor conversations to donor motivations.
• Experience writing bids, proposals, or tailored funding submissions.
• Natural relationship‑builder — warm, confident, and personable.
• Strong written and verbal communication skills.
• Experience or clear aptitude in fundraising, partnerships, donor relations, or account management.
• Highly organised, reliable, and comfortable managing multiple priorities.
• Curious, proactive, and quick to follow up.
• Passionate about the charity’s mission and impact‑driven.
• Collaborative team player who enhances visibility and understanding of the charity’s work.
• Confident using CRM or database systems to keep accurate records

Additional information

• 25 days annual leave (plus one additional day per year of service, up to five years). 
• Discretionary leave between Christmas and New Year. 
• Two employee volunteer days per year. 
• 5% employer pension contribution. 
• Interest-free season ticket loan. 

Reports to: Senior Grants & Commissioning Manager

Line Manages: No direct reports (subject to change)

Salary: £43,120 - £47,659 (Professional Level 3)

Location: Central London or Hybrid

Contract: 1-year fixed term – potential to extend

Interview dates: Week Commencing 16th March 2026

About the Youth Endowment Fund

We’re here to prevent children and young people becoming involved in violence.

We do this by finding out what works and building a movement to put this knowledge into practice.

In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works

and working for change - scaling and spreading the practices that make a difference.

One of the most important things we do is make sure our commissioning and procurement processes run smoothly and efficiently. We manage complex grant agreements and partnerships that support projects designed to create real impact. To do this well, we need accurate data, clear processes and strong coordination across teams and partners. The Delivery Operations Manager role is critical to making that happen. Reporting to the Senior Grants and Commissioning Manager, you’ll be the central point for operational delivery; drafting and managing grant agreements, maintaining data integrity in Salesforce and ensuring payments and requirements are processed correctly.

You’ll onboard partners, resolve issues quickly and keep everything organised so our teams can focus on delivering change. By supporting operations and improvements, you’ll help us maximise the impact of every pound we invest.

Key Responsibilities

Your role would be essential to keeping our commissioning and procurement processes running smoothly and efficiently. By ensuring consistency, accuracy and timely communication, you’ll help our teams work brilliantly and enable the organisation to deliver funding that makes a real difference. A detailed list of your key responsibilities on how you’ll do this is given below:

Manage grant agreements and contract administration in response to the needs of each team:

o Draft, prepare and execute initial grant agreements and subsequent variations, using Adobe e-Sign where required.

o Accurately input and maintain all project data in Salesforce, including requirements, financial commitments, payment schedules and supporting documents.

o Process adjustments to grant commitments, payment schedules and requirements promptly and accurately.

o Conduct regular data accuracy spot checks in Salesforce to maintain data integrity.

Coordinate grantees and partners

o Onboarding new grantees, evaluators and researchers onto our designated community platform when they are approved by each team.

o Act as a main point of contact for Programmes, Evaluation, Change and Evidence teams to resolve payment approval issues and discrepancies when they come up.

o Chase external partners for outstanding invoices and ensure timely resolution of payment-related queries.

Provide directorate-specific support

o For the Programmes team: Manage the team inbox, allocate new

applications to assessors, set up interviews and provide GEM administrative support when required.

o For the Evaluation team: Maintain an evaluation report tracking system to monitor deadlines and ensure timely submissions.

o Ensure data archiving is completed and shared with ONS/DfE as required.

Support process improvements and system integrity

o Assist the Senior Grants and Commissioning Manager and Assistant Director of Finance and Operations in implementing improvements to commissioning and procurement processes.

o Provide backup technical support for Salesforce during periods when the Senior Grants and Commissioning Manager is unavailable or requires assistance.

o Identify and suggest process enhancements to drive efficiency and consistency across commissioning operations.

Enable effective communication and reporting

o Serve as the main point of contact for initial commissioning and procurement requests when they arise, ensuring streamlined processes and avoiding duplication.

o Provide timely responses and clear communication to internal teams to improve stakeholder experience.

o Keep senior leadership informed with forward plans, dashboards and progress updates to support better strategic decisions.

Please visit our website for the full 'About you' information.

While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of youth violence.

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

To Apply

Please send a CV, your answers to the two questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Sunday, 8th March 2026. When applying for this role, please ensure that your cover letter can answer, within a maximum of 400 words per answer, the following questions below:

1. Please provide an example of when you’ve supported a team to develop a new process or system. What did you do, what impact did it have, and what did you learn?

2. Please provide an example of when you’ve had to quickly learn a new operational process or system and put it to immediate use. How did you go about it and what challenges did you face.

You’ll be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

Interviews will take place in the week commencing the 16th March 2026.

Benefits Include

• £1,000 professional development budget annually

• 28 days holiday plus Bank Holidays

• Four half days for volunteering activities

• Employee Assistance Programme – 24hr phone line for free confidential support

• Volunteering days - 4 half days per year

• Death in service - 4 times annual salary

• Flexible hours. Core office hours 10am – 4pm

• Financial support including travel and hardship loans

• Employer contributed pension of 5%

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area

Hybrid working with 2 days per week from the London Bridge office

Closing Date: 8am on 9 March 2026

This is an exciting opportunity for an Events and Community Fundraising Executive to take responsibility for supporting the delivery of the Whizz Kidz third-party events portfolio, including the London Marathon and Great North Run, and supporting our community fundraisers to raise vital funds.

You will support our events from set up and planning, recruiting and stewarding supporters whilst maintaining an excellent level of supporter care. We are seeing a growth in the number of fundraisers, so it is an exciting time to join Team Whizz Kidz.

Key accountabilities as our Events and Community Fundraising Executive include:

• Being the first point of contact for enquiries from events participants and community fundraisers

• Able to build and develop relationships with fundraisers

• Responsible for general administrative duties such as coding income, thanking supporters and managing and maintaining accurate records on Microsoft Dynamics

• Support on event days with logistics and set up

• Support with volunteer recruitment for the London Marathon

• Produce tailored materials, e.g. fundraising packs and newsletters to motivate and support event participants.

• Work in partnership with our Whizz Kidz running coach to ensure content is received on time and to an agreed standard.

• Work and maintain third-party event platforms

• Responsible for some of Get Involved section of the website, ensuring it regularly updated and optimised

• Maintain webforms to ensure relevant data is captured at the point of sign up

• Support on event marketing campaigns with the Events Fundraising Manager

• Develop and deliver motivating stewardship journeys

• Build strong working relationships with other members of the Events and Community team and the wider Fundraising team and support other team members when required

• Work across internal teams to market places, ensure our participants our supported in the most appropriate way and spot cross-selling opportunities

• Keeping up-to-date with current trends in the UK events market and charity sector.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and job rank of the post.

The person

You will be an enthusiastic and driven professional, with project management, administration and data skills, with experience in customer care and events.

You will have a strong eye for detail, great organisational skills and a pro-active approach to work. You will understand the importance of delivering exceptional supporter care and stewardship journeys to raise value funds.

Person specification

• Knowledge of events fundraising (preferably third party) and fundraising practices 

• Excellent written and verbal communication skills -with the ability to authentically communicate to support fundraisers, convey the work of the Whizz Kidz and show impact of support

• Ability to build and develop strong relationships, internally and externally, to be able to maximise opportunities

• Ability to manage deadlines and effectively balance a varied and ever-changing workload whilst maintaining excellent attention to detail

• Use initiative to drive things forward, solve problem and seek opportunities to grow income and brand awareness

• Basic understanding of fundraising compliance and law

Experience

• Experience of event fundraising within the charity sector

• Experience of delivering excellent supporter care and stewardship to maximise opportunities and promote brand loyalty

• Experience of using and maintaining a database

• Demonstrable track record of building strong relationship management with multiple fundraisers, with different motivations, value and support needs

Personal qualities

• Alignment with our values – young people focused, ambitious, inclusive and collaborative

• Passionate about supporting young wheelchair users and creating societal change

• Able to enthuse, motivate and engage others to raise valuable funds

• Great use of initiative and self-driven to find solutions

• Willing to go above and beyond to support fundraisers and Whizz Kidz

Please note: This post is subject to a Basic level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

Annual leave

25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

Christmas closure

In addition to annual leave, employees get three days of paid Christmas leave.

Pension

Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

Simply health

Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan

An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

To Apply

For more information and to apply visit our website via the apply button. 

Closing Date: 8am on 9 March 2026

Funders In Good is looking for a Programme Officer to join our programmes team and help deliver initiatives that support and grow social ventures.

Funders In Good provides capacity-building support, including training, diagnostics, tailored grants, and strategic support, to help social ventures enhance their growth and impact. By 2035, our goal is to help build 10 best-in-class community organisations serving Islam and Muslims in the UK. We back ventures and leaders who are contributing to our vision of a society in which commitment to God is flourishing.

As a Programme Officer, you will work closely with the existing team to develop and deliver high-quality interventions. You will support key areas of work within our programme framework, contribute to the delivery of ongoing projects, and assist in other important areas of the organisation, such as our Funder Community and core operations.

We are looking for an organised, experienced, and confident Programme Officer who is committed to our vision.

To apply for the role, please submit your CV and prepare a supporting statement (maximum 200 words per question), answering the following questions:

1. What resonates with you about Funders In Good’s God-centred mission and long-term approach?

2. How you would plan, deliver, and evaluate a cohort-based capacity-building programme.

3. How you would handle a disengaged venture leader while managing competing programme priorities.

Please read the Job Description for full details or to arrange an informal chat with the team. Please note the applicant should be UK based, as the role will require travel to London.

Have you got what it takes to help St Margaret’s Hospice raise over £10m+ every year? Do you have a passion for people and building relationships to realise vital income? Do you have experience of fundraising or the commercial acumen to know what makes a great charity retail brand? Can you craft a compelling case for support and negotiate multi-year six figure grants?

Join St Margaret’s Hospice as our Director of Income Generation and play a vital role in ensuring fundraising and retail remain central pillars of our new five-year strategy.

What can you expect to be doing? 

As a senior leader, you’ll help shape the future of St Margaret’s at a defining moment for the hospice sector, where financial sustainability is essential.

Hospices play an integral role in local communities, and here at St Margaret’s, we pride ourselves on thinking of our income generation activities as an extension of the care and compassion that is core to who we are. 

Working closely with your peers within the executive, as well as the Board, you’ll be an ambassador for St Margaret’s, and expected to represent the hospice. You’ll develop and own pivotal relationships both internally and externally, and role model the values of compassion, collaboration and ambition, while holding yourself and others to account so the best interests of St Margaret’s are always met. 

What can you expect to be good at?

From legacies to lottery, challenge events to collections, merchandising to retail operations, you’ll know how to raise significant funds, and will be experienced in leading and inspiring teams to achieve their goals.

Ideally, you will have a strong grounding in charity, either as a fundraiser yourself or having worked in charity retail. Alternatively, you may have transferable skills and the drive to learn and apply your knowledge and experience in a hospice setting.

Either way we are looking for an individual who can demonstrate relevant and lived experience, tenacity, curiosity and a hunger to succeed.

We also welcome high performing individuals who are looking for their first director role.

We invite applications from a diverse range of backgrounds and experiences and are committed to helping you thrive. If you're excited about this role but don’t meet every requirement, we still encourage you to apply.

What can we offer you?

• Salary: £80,000 to £87,975 per annum
• Location: Taunton or Yeovil, with regular travel across Somerset
• Contract: Permanent
• Working Pattern: Full time (37 hours per week), including some evenings and weekends

Holiday entitlement

• 29 days holiday, plus bank holidays, increasing to 33 days after 5 years
• Ability to buy and sell annual leave

Pension scheme

• NHS employees eligible to continue with their NHS pension scheme*
• Non-NHS employees will receive 5.5% employer and 5% employee contribution.

Plus…

• Life assurance cover
• Health Cash Plans
• Virtual medical care with unlimited access to a GP 24/7,
• Confidential and free 24-hour Employee Assistance Programme for you and your family offering: Counselling, Support, Legal, Financial and Medical Information and Advice
• A Vitality & Wellbeing health portal.
• Blue Light Discount Card
• Enhanced maternity leave*
• Excellent learning and development opportunities
• Free on-site parking in Yeovil and Taunton
• Volunteering and fundraising opportunities

*Eligibility criteria applies

How to Apply
Click the apply button to complete the online application form and upload your CV.

As part of the application process, you will be asked for to complete a supporting statement detailing how your skills, knowledge and experience align to the person specification.

You can learn more about the role via the candidate pack attached to this advert or, for an informal chat with our CEO, Joanna Hall, contact the Recruitment Team.

With a new CEO in post, and momentum being built as we roll out our new strategy – it’s an exciting time to join the team. We look forward to learning more about you and why you think you can be a great match for St Margaret’s.

Closing date: 6th March 2026. We may close this vacancy early if we receive sufficient applications for the role.

Unfortunately, we are not able to offer visa sponsorship at this time. 

DBS Information

This role requires a criminal background check via the disclosure procedure.

The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.

Temporary Database & Insight Officer
Rate: £16.06 per hour
Location: Remote

We're supporting a national charity to recruit a Temporary Database & Insight Officer to join their Fundraising and Supporter Engagement team during a period of development and change.

This role is ideal for someone with strong CRM and data processing experience who enjoys improving systems, ensuring data integrity, and enabling colleagues to use data effectively.

The role

Reporting to the Database and Insight Manager, you'll oversee the administration of financial and supporter data from multiple internal and external sources. You'll manage data imports, maintain compliance, improve processes, and provide user support across the organisation.

A key focus will be maximising the benefits of a recent Donorflex V12 upgrade and supporting ongoing work towards a more integrated organisational CRM.

Key responsibilities

• Managing regular giving within Donorflex, including BACS set-up, amendments, cancellations and reconciliation

• Processing and auditing Gift Aid claims

• Executing and developing data imports from multiple platforms, ensuring accuracy, reconciliation and correct income coding

• Liaising with third-party suppliers and internal stakeholders on data specifications and transfer routines

• Running data integrity reports, audits and investigations, making recommendations to improve data quality

• Undertaking data cleansing and deduplication (in-house and externally supported)

• Developing and improving database and financial data processes

• Onboarding new Donorflex users, managing permissions, delivering training and producing guidance materials

• Managing a shared inbox and acting as first point of contact for database queries

• Supporting the Fundraising and Supporter Engagement team with data selections and insight reviews

About you

Essential experience:

• Proven experience working with CRM systems

• Experience processing direct debits and financial data

• Experience importing and exporting data using different rules and criteria

Technical knowledge:

• Knowledge of BACS, Gift Aid and relevant legislation and codes of practice

• Working knowledge of GDPR, PECR and information security

• Advanced IT skills, particularly Excel (pivot tables, complex formulas, data visualisation) and SQL

Skills & attributes:

Global Acquisition Executive 

Remote | Full-time | Up to £30,000

Join Animals Asia at a pivotal moment in our mission to end cruelty and restore respect for animals across Asia. We are on a historic journey to end bear bile farming and transform the lives of captive animals.

This is your chance to grow a global supporter community that creates real impact. Every new supporter you connect with expands our reach, strengthens campaigns, and brings us closer to a cruelty-free future.

We are looking for a Global Acquisition Officer to help attract new supporters through high-quality content that connects people to our mission and inspires action. Reporting to the Global Acquisition Manager, you’ll deliver multi-channel campaigns across global markets, including paid social, PPC and other digital channels. You’ll craft engaging digital content, design and optimise donation and landing pages, and track performance to continually improve results.

You’ll collaborate with teams across Individual Giving, Communications, Supporter Care, Data, Technology, and Insights and Programs to bring stories to life and run campaigns that motivate supporters to act. You’ll also contribute to wider Acquisition programs, from DRTV and cold mailing to digital lead generation.

This role is ideal for someone early in their digital fundraising or marketing career who is organised, analytical, and creative. You’ll thrive if you bring a data-driven approach with experience in testing and optimising campaigns and turning innovative ideas into measurable results.

If you have 1–2 years’ experience in digital fundraising, direct marketing, individual giving, or a similar role, and are excited by the chance to grow a supporter base that fuels campaigns with real-world impact, we’d love to hear from you.

Closing date: 13th March 2026

Closing date: 13th March 2026. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. Interested parties, Interviews will be conducted during the week commencing 23rd March 2026 via Zoom or Google Meet. Find out more about us on on our website.

Are you a visionary leader who can help shape the next stage of our work to protect, create and restore Scotland’s woodlands?

We are looking for our next Chief Executive, someone who can lead the charity into an exciting period of growth and change.

FWS is a Scottish charity working to create a Scotland where trees and native woodlands are thriving for our wildlife, communities and climate.  Our mission is to protect, create and restore these vital habitats through knowledge, partnership and practical action.

Founded in 2012 to support innovative thinking for trees and native woodlands, we have grown into an organisation delivering practical action at scale. Today, our work stretches from city spaces to wild places — supporting farmers and landowners to create or restore native woodlands, strengthening local nurseries, building sector skills, and bringing trees into everyday landscapes across Scotland.

The organisation has grown rapidly over the past three years, and now operates as a team of seven delivering national programmes across Scotland.

About the role

This is a rare opportunity to shape a small, ambitious and high‑performing charity at a time of growth and increasing national influence.

As Chief Executive, you will report to and work closely with our Board of Trustees, providing strategic leadership and acting as the organisation’s senior representative. You will:

• Lead the delivery of our strategic plan and future direction
• Strengthen partnerships across the woodland, environmental, community and land‑use sectors
• Oversee programme delivery and organisational performance
• Support, motivate and develop our small and committed team of seven, working across programmes, fundraising and communications
• Represent Future Woodlands Scotland at senior levels across Scotland

You will bring strategic clarity, a collaborative leadership style, and the ability to build strong, trusted relationships across sectors and with funders.

Location

This role is Scotland-based, working from home with travel across Scotland to meetings. Our current team is spread across Dumfries & Galloway, Lothian, Central Scotland and Aberdeenshire.

Contract and salary

• 8% employer pension contribution
• Permanent, part‑time (3 days per week)
• £65,000–£75,000 FTE, depending on experience
• 25 days annual leave + 10 public holidays (pro rata)
• Additional annual leave increasing with length of service, up to a maximum of 10 additional days.

How to apply

Before applying, please read the Candidate Pack for full details of the role, responsibilities and the application process. You can find it on our website. 

Invitations are invited from suitably qualified people and applications should consist of a CV and covering letter. The covering letter should explain how you meet the essential skills set out in the Candidate Pack and what you would bring to Future Woodlands Scotland.

If you would like an informal chat about the role, please contact Shireen Chambers to arrange a call (details in Candidate Pack).

Key dates:

• Application deadline: Midday, Monday 16 March 2026
• Interviews: Monday, 30 March 2026, in Edinburgh in person

Support Officer: Funding & Partnerships (Maternity Cover. April 2026 - March 2027)

​The Support Officer (maternity cover) is a key team member. You will provide operational and administrative support to the team and will have a clear focus on team objectives, as well as your own. You will be highly organised and proficient in Microsoft Office suite with experience using finance and CRM software. You will have budgeting and writing skills. A background in programme or account management, together with language skills is an advantage. You will share our passion for working with the most marginalised communities globally on HIV, gender, human rights and health. ​

Who we are

We’ve been on the frontline of the world’s response to HIV and AIDS for over 25 years, working with marginalised people who are denied HIV prevention and treatment simply because of who they are and where they live.

Set up in 1993 to work with community groups in the countries most affected by the global AIDS epidemic, we’ve continually adapted our approach, looking for innovative ways to break down the barriers that marginalise people living with, or at risk of acquiring, HIV. All with one goal in mind – a future free from AIDS for everyone, everywhere.

Everything we do is rooted in our two key beliefs:

• That the lives of all human beings are of equal value.
• That everyone has the right to access the HIV information and services they need for a healthy life.

Today, we work with communities in more than 40 countries, taking local, national and global action on HIV, health and human rights.

As a global partnership that is open to everyone, we can only do what we do – and achieve what we want to achieve – by working with partners from grassroots community groups to national governments. Our partners drive change where it matters, shaking up the status quo and making a noise on issues the world often chooses to ignore.

Are you the Frontliner we’re looking for?

You are a committed team member with a clear focus on team objectives, as well as your own. You will promote best practice within your field of expertise and challenge ways of working to ensure the highest quality and levels of efficiency. Your actions will be aligned with Frontline AIDS vision and you will inspire the same behaviour in your peers. You are comfortable working in a matrix management environment.

​How to apply

Find out more by downloading the full job description and person specification.  If you are excited by this opportunity and think it’s right for you, we’d love to hear from you so apply by uploading your CV along with a covering letter outlining why you are a great match for this role. 

Closing Date is: 10th March 2026​

​We are transitioning to a hybrid model of working.  We are currently working from home but you will also be required to spend time working alongside your team as appropriate in our office in Brighton (East Sussex, UK) or in South Africa if based there. ​The successful applicant will need to either hold, or be able to obtain, the right to work in the UK  or South Africa.

Please not salaries are benchmarked locally.

Protection of Children and Vulnerable Adults

Frontline AIDS ​operates a rigorous recruitment and selection process that reflects our commitment to child protection.  The Protection of Children and Vulnerable Adults Policy can be downloaded here

Frontline AIDS is committed to diversity and inclusion in its hiring approach.  We welcome applications from Black people, and other people of colour, people with disabilities, people living with HIV and LGBTIQ+ and non-binary individuals.

All offers of employment will be subject to satisfactory references and a criminal records check. Having a criminal conviction and/or any other information divulged on the DBS/PVG or country equivalent check would not necessarily prevent you from working for the charity, but any recruitment decision will be dependent on the nature of the position sought and the circumstances and background of the offence(s)

Young Citizens is recruiting a Communications & Engagement Coordinator to join us in a hands‑on role at the heart of our mission to help young people become active, engaged and informed citizens. As part of our national charity's central team, you’ll deliver essential engagement campaigns and content that help us stand out to schools, communities, partners and the wider public.

Your Role's Purpose

This role brings together a varied mix of communications work, giving you the chance to shape how Young Citizens’ story is shared with schools, partners and the wider public. You’ll help bring our work to life through clear, engaging content and play a part in the moments that showcase our impact throughout the year. Working closely with colleagues across the charity, you’ll support campaigns, highlight powerful stories, and help ensure our communications feel purposeful and relevant.

Alongside managing content and channels, you’ll be high energy but organised in keeping our communications running smoothly behind the scenes, from responding to external enquiries to supporting events, maintaining our systems and assets, and helping programme teams refine materials and messages. It’s a role for someone who enjoys a fast-paced organisation with experience in ensuring strong execution of marketing and communications work alongside contributing to how we improve and strengthen processes.

In Year 1, your primary focus will be to: 

• Ensure development of high‑quality content and manage outputs across digital channels, from email blasts to LinkedIn campaigns
• Design targeted national campaigns that reach priority audiences, especially teachers and schools
• Help ensure our messaging is clear, consistent, and aligned with our mission and values
• Assist with the annual communications plan and organisation‑wide campaigns
• Support impact reporting and storytelling across platforms
• Provide communications and PR support to senior management for fundraising, events, and partnerships
• Contribute to the ongoing development of our communications approach across channels

Who we are looking for

This role is our primary communications role, working with our education and delivery managers to ensure great comms for the charity. It requires someone ready to own and lead this work understanding out to ensure good quality assurance processes but also strategic deployment of e-comms.

You should have around three or more years’ experience in communications, digital marketing, or a similar role, ready to lead a busy portfolio of work. 

We’re looking for someone who is:

• Creative and digitally apt, with experience producing engaging content and managing social media and main digital channels (website, key social media outlets and complex e-mail campaigns).
• A clear and adaptable communicator, familiar with writing for a range of external audiences and adapt to format and styles, presenting our work in a compelling format.
• Highly organised and dependable, comfortable managing multiple projects, meeting deadlines, and proactive in keeping things on track. 
• Insight‑driven and data confident, comfort sorting through analytics, CRMs and audience feedback to report outcomes, drive decisions and improve communications.
• Collaborative and relationship‑focused, able to work well with colleagues across teams and support shared goals and respond to the strategic objectives set by leadership.
• Attentive to detail and brand‑aware, ensuring consistency in tone, design and messaging across all materials.
• Motivated by our mission, with an interest in education, youth engagement, democracy, or helping young people develop key life skills.

Why join us?

• Make a real difference by helping deliver inspiring citizenship experiences to young people nationwide.
• Shape and strengthen the delivery of our flagship national programmes.
• Join a supportive, purpose‑driven team that values collaboration, flexibility, and doing great work together.
• Grow with us as we deliver our new three‑year strategy and embed smarter, stronger delivery processes.

If you're excited about making a tangible impact through high‑quality programme delivery, and want to contribute to a mission‑driven organisation, we’d love to hear from you.

A few useful notes to apply: 

• Please submit a covering letter of no more than two pages alongside your CV, outlining your interest in this role. Applications without a covering letter cannot be reviewed. 
• If you have any questions before applying, please contact our HR team.
• Only applications via Charity Job will be accepted.

For full details on the role, responsibilities, and our charity's work, see the job pack. 

The closing date for applications

The closing date for applications is 9am, Friday 13 March 2026. However, we start reviewing applications from Friday 28 February 2026 so early submission is strongly encouraged. Please note that if the role is still advertised, it means we have not yet made an appointment. We reserve the right to close the application process early if a suitable candidate is identified.

We are seeking a Senior Fundraising Manager to join our dedicated team on a 12-month fixed-term maternity cover contract.  You will be joining a dynamic, supportive and hard-working team working consistently above their targets.  This role is suited to both established senior managers and those looking to move into a more senior role.

St John’s Hospice We provide quality, holistic care to people living with life-limiting illnesses and their families across North London. As well as our Inpatient Unit and Wellbeing Centre located in St John’s Wood, we work out in the community, in people’s homes, providing care to more than 4,500 people every year.

If you are ready for a new challenge and share our passion and commitment to providing quality, holistic care to patients and their families, then we would love to hear from you.

 Key responsibilities of the Senior Fundraising Manager?

Strategic Leadership & Income Generation

• Follow the fundraising strategy, developing and executing annual plans to achieve revenue targets and diversify income streams.
• Oversee the growth of Individual Giving, Regular Giving, and In Memory Giving, and Community Fundraising initiatives.
• Design and implement targeted fundraising campaigns, leveraging insights and KPIs to maximise donor engagement and income.
• Promote fundraising opportunities across community networks, digital channels, individual giving portals, and public platforms.

2. Team Leadership & Management

• Manage and inspire a team of fundraising professionals, ensuring objectives, 1:1s, and appraisals are delivered in line with HR policy.
• Develop clear annual training, time management, and support plans for staff and volunteers.
• Provide day-to-day leadership to ensure high performance, accountability, and a collaborative working culture.

3. Volunteer Programme Oversight

• Oversee the ongoing development of the Hospice volunteer programme alongside the Volunteer Executive, ensuring effective recruitment, onboarding, training, and retention.
• Work directly with clinical teams to align volunteer support with operational needs, guaranteeing smooth running of hospice activities.
• Ensure all volunteers receive regular feedback and adhere to health and safety requirements.
• Maintain and develop the programme in line with Investing in Volunteers standards.

4. Donor Relations & Stakeholder Engagement

• Cultivate, steward, and strengthen long-term relationships with key donors, sponsors, community partners, and supporters.
• Support the delivery of fundraising events such as community fairs, and photography competitions, attracting large public support. Support the team during gala dinners and garden parties. Oversee the Events Executive in all areas of their role.
• Enhance the Hospice’s visibility and supporter engagement through partnership building and community presence.

5. Data, Finance & Compliance

• Ensure all donor and volunteer records are held and maintained under GDPR and internal data protection regulations.

Am I the right person for this Senior Fundraising Manager role?

• At least 3 years’ experience in the fundraising sector
• Experience in managing volunteers and/ or a team of employees with ability to motivate
• Experience in Community/ event fundraising
• Experience with an individual/ regular giving programme
• A proven track record of delivering against targets and deadlines
• Proven experience of identifying and responding to external opportunities and an ability to translate into plans of action
• Experience of representing an organisation at senior level
• Excellent communication skills both written and verbal
• Management of people from all diverse backgrounds
• Attention to detail
• Knowledge of all main Office 365 suite and CRM systems
• Understanding of GDPR, Gift Aid and Charity Governance

Why apply for this role? 

At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits; 

When you become part of the HJE Family, these are some of the benefits you will receive:

• Private healthcare scheme worth up to £20,000 per year
• 27 days annual leave
• Blue Light Card discounts
• Interest-free season ticket loans
• Cycle to work scheme
• Free eye check-up vouchers with contribution towards lenses
• Free newspaper and media subscriptions
• Local Business discounts
• Discount in our Hospice Charity shop
• Refer a Friend scheme
• Free Cinema Society Membership offering discounted tickets
• Personal development and training courses
• Annual events and recognition awards
• Career progression and increments
• For employees joining us from the NHS, we can provide continuation of your NHS pension

If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.

Contract: Fixed Term Contract for 6 months, full time (40 hours p/week over 5 days)

Salary: £39,923 - £54,074 per annum plus £3,954 London Weighting Allowance  

Location: Victoria Animal Hospital, London SW1V 1QQ  

Closing date: 11th March 2026 

Interviews: W/C 16th March 2026

 
We believe veterinary care should reach those who need it most - regardless of circumstance. As a Veterinary Surgeon with us, you won’t just be practicing medicine; you’ll be making a meaningful impact on vulnerable animals and the communities that depend on them.

More about the role

Veterinary Surgeons at Blue Cross are exposed to a wide variety of medical, surgical and emergency cases, enabling rapid development of skills and confidence in general practice. 

This is a full time, fixed term contract for six months. The shift pattern is mostly Monday-Friday 9am-5pm, allowing for an excellent work-life pattern. You will be a part of the evening and weekend rota, which is shared between vets based across Victoria, Merton and Hammersmith resulting in about 2 evening shifts a month and 1 weekend day shift (compensated by time in lieu) every 6 weeks. You will be based primarily at our Victoria hospital, however some flexibility in supporting pets at our other sites is needed. 

About the hospital 

The Blue Cross Victoria hospital has been in operation since its opening in 1906, remaining steadfast in its commitment to helping pets and their owners in need. 
 

Equipped with state-of-the-art veterinary facilities, you will be joining a hospital that spans six floors with six consultation rooms, two theatres, four minor procedure rooms and a laboratory. We are also lucky to have an ambulance service dedicated to transporting animals to and from the hospital. 

Victoria is a 24-hour hospital with a dedicated night team, allowing for much desired case continuity. You will take an active part in our team development days, where once a month we provide emergency services only, allowing time for in-house cadaver training, case discussions and team meetings.

About you

We're looking for a pragmatic and competent Veterinary Surgeon who thrives in a team environment. You'll demonstrate excellent communication skills and a commitment to delivering compassionate care to our patients and their owners. 
 
With a strong work ethic and a genuine desire to make a difference, you'll embody our Blue Cross values and contribute to our culture of compassion, courage, and inclusivity. 

Essential qualifications, skills, and experience:

• Member of Royal College of Veterinary Surgeons 
• Demonstrable small animal or mixed practice experience 
• Sole charge experience 
• Excellent written and verbal communication skills in English

If you're looking to join a team dedicated to making a positive impact in the lives of pets and their owners, this is an ideal opportunity to expand your experience and make a real difference. 

How to apply  

Visit our website and click the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.  

About Blue Cross

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page

Fat Macy's is looking for a Head of Programmes to lead the development and delivery of our programmes as the charity grows in response to increasing need for our services and a changing external landscape. This is a key role at a time of significant organisational development, offering the opportunity to shape how we work and how we support our beneficiaries in a truly meaningful way.

About Fat Macy's

Fat Macy's is a charity and social enterprise which supports individuals experiencing homelessness towards lasting and secure employment, resettlement, and overall better personal wellbeing. We deliver on this mission through our Milestone Programme, a 200-hours hospitality based skills and training initiative which consists of the Training Academy (50 hours) and real-life work experience (150 hours). On graduation from the Milestone Programme, beneficiaries receive access to a £1,500 Housing Deposit Award enabling a safe and sustainable transition into the private rental sector, and long-term, tailored employability, resettlement, and wellbeing support.

About The Role

As a new role within our organisation’s structure, the Head of Programmes position will be varied and evolving, with a strong focus on the line management and support of our front-line team, ensuring high-quality, consistent delivery across programmes. This role will line manage our Senior Employability & Engagement Officer and Programme Support Officer, and eventually lead on the recruitment and management of a dedicated Resettlement Officer role as funding allows. In the meantime, the Head of Programmes will provide our front-line resettlement support to beneficiaries.

Alongside this, the Head of Programmes will play a central role in driving continuous improvement, supporting growth, and contributing to the overall strategic development of the charity as it navigates change. As a member of the Senior Leadership Team, you will work directly with the Managing Director to ensure the charity is fulfilling its mission and achieving a high-level of impact.

Please see the recruitment pack for further information on duties and responsibilities.

Person Specification

We know there are great candidates who will not fit every criteria outlined or who have important skills we have not mentioned. If your experience looks different to what we have described below but you believe it is relevant to the role, please do not hesitate to apply.

Essential Criteria:

• At least 5 years of professional experience in the public or charity sectors, ideally in front-line service provision/support work and/or homelessness.
• Successful line-management experience, leading high-performing teams and embedding a culture of continuous improvement, professional development, and accountability.
• Track record of leading a programme of work and meeting key impact KPIs, metrics, and outcomes, including ongoing monitoring and evaluation.
• Strong communication and team-working skills coupled with solid organisation and attention to detail.
• Resilience and adaptability with the capability to work in a dynamic and agile environment involving significant contact with individuals living in temporary accommodation.
• Sound IT skills including confident use of Microsoft Office, Google Workspace and/or CRM systems/other databases.
• A commitment to equity, diversity, and inclusion.

Desirable Criteria:

• Experience of providing front-line resettlement support.
• Good working knowledge of relevant policy, legislation, and best practice  - benefits system, supported accommodation, safeguarding etc.

First Steps ED is a specialist charity supporting people affected by eating disorders and disordered eating, and their families, across the UK. We provide early intervention, peer support, therapeutic services, and evidence-informed resources designed to improve access to help, reduce isolation, and promote recovery.

Digital communications are central to how First Steps ED reaches people in need, builds trust with service users, strengthens relationships with funders and partners, and amplifies our influence. Our website, social platforms, and email communications are often the first point of contact for individuals seeking help, and a key driver of fundraising, engagement, and organisational growth.

Role Overview:
The Senior Digital Marketing Officer will play a critical role in shaping and delivering this digital presence. You will be responsible for translating our values, services, and impact into compelling, accessible digital content that reaches diverse audiences, drives engagement, and supports income generation. Working closely with the Head of Fundraising & Communications and the Senior Communications Officer, the postholder will ensure that First Steps ED’s digital communications are ethical, inclusive, data-led, and aligned with our organisational priorities.

The post holder will be required to attend our Derby office at least two times per week

Key Responsibilities:

• Lead on digital communications, performance, and audience engagement.
• Deliver an integrated communications that supports income generation, awareness, influence, and service delivery.
• Evaluation of First Steps ED’s digital presence across website, social media, email, and paid digital channels.
• Ensure digital communications are accessible, ethical, on-brand, and data-led, strengthening First Steps ED’s public profile and engagement with key audiences.
• Set social media frameworks, objectives, and performance indicators.
• Manage content calendars, paid campaigns, optimisation, and analytics across LinkedIn, Facebook, Instagram, and X.
• Own email platforms (e.g. Mailchimp), performance tracking, and optimisation.
• Produce regular newsletters, ensuring they are newsworthy, well-designed, and properly formatted.
• Own SEO strategy, Google campaigns, and digital advertising.
• Monitor and report on First Steps ED’s digital presence across website, social media, email, and paid digital channels.
• Work closely with other departments to align digital communication efforts with the charities goals.

Qualifications:

• Experience: Proven experience in digital communications or digital marketing role, preferably within the non-profit sector/ charity sector.
• Education: Degree in Marketing, Visual Communications, Journalism or a related field or equivalent professional experience.
• Skills:

· Excellent written and spoken English, with strong copy-editing and proofreading skills.

• • Proven ability to manage multiple projects and meet deadlines.
  • Proven ability to manage paid digital advertising campaigns across Google Ads and social media platforms.
  • Experience managing websites, social media channels, email marketing platforms (e.g. Mailchimp), and integrated digital campaigns.
  • Strong analytical skills, including experience using GA4 or similar tools to evaluate performance and inform strategy.
  • Excellent organisational and planning skills.
• Personal Attributes:
  • Passionate about mental health and eating disorder awareness.
  • Creative and innovative thinker with a flair for communicating story through social media.
  • Strong understanding of accessibility, inclusive communication and digital best practice
  • Strong interpersonal skills and ability to work as part of a team.

What we offer 

• 28 days annual leave (pro rata for part time) 

• Enhanced sick pay 

• Company events 

• Access to our Employee Assistance Program + Wellbeing App 
• Health Cash Plan with BHSF (after probation)

• Company pension -  5% employee, 3% employer 

• On-site parking 

• Referral programme 

• Work from home (depending on role) 

• Casual dress 

• Accredited training programme towards CPD 

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.