Customer support jobs

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Operations Director will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

Join Our Team as Head of Finance

Are you a qualified accountant with a passion for making a difference? Do you have a knack for financial analysis and strategic development? If so, we have an exciting opportunity for you!

About Us:
We are a dynamic organisation dedicated to supporting community projects, retail initiatives, and national fundraising efforts. Our mission is to create a positive impact through strategic financial management and exceptional customer service. We are always on the lookout for talented individuals who are passionate about bringing their skills to advance our work tackling poverty in all its forms. This is a great opportunity to work for a flexible employer committed to its staff. The St Vincent de Paul Society is accredited IIP at Silver level and is proud to be a Living Wage Employer.

Working Hours: You will be contracted to 37.5 hours per week, Mondays to Fridays
Location: St Vincent’s Store, Allenby House, Rees Way, Bradford, BD3 0DZ. There is the potential for hybrid working.
Contract: Permanent
Salary: Up to £55,000 per annum
Requirements: This role is subject to 2 satisfactory references

Benefits Package:

• 33 days holiday (pro rata) per year inclusive of bank holidays, increasing to 38 days (pro rata) with service
• Employee assistance programme
• Retail discounts
• An extra day off on your birthday
• Buy/sell holiday scheme
• Cycle to work scheme
• Free will writing
• 1x annual salary death in service benefit
• And lots more

Key Responsibilities:

• Strategic Financial Management: Oversee financial transactions for various projects, including retail, trading, and community support.
• Year-End Accounts: Lead the production and reporting of consolidated year-end accounts, ensuring compliance with legal obligations.
• Business Partnering: Collaborate with managers, budget holders, and the Director of Finance to provide financial insights and support.
• Internal Audits: Conduct internal audits and monitor financial activities to identify and report irregularities.
• Taxation and Compliance: Ensure VAT compliance, oversee Gift Aid schemes, and manage annual tax computations and returns.
• Payroll Oversight: Review monthly payrolls and ensure accurate processing.
• Fundraising Support: Partner with the Fundraising and Communications team to oversee financial aspects of fundraising initiatives.
• Financial Reporting: Prepare accurate, timely management information and provide strategic insights for decision-making.
• Support and Cover: Assist in the overall management of the finance function, helping to embed a high-performance culture. Provide support and cover for the Director of Finance as required.

Person Specification:

• Qualifications: CCAB recognised qualified accountant.
• Experience: Minimum 5 years in senior finance roles, with experience in complex organisational structures and the charity, voluntary, or retail sectors. Experience liaising with auditors, business advisers, and board members.

Skills:

• Advanced IT and data manipulation skills, particularly in Excel (SUMIFS, VLOOKUPS, Pivot Tables).
• Impeccable attention to detail and dedication to accuracy.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks effectively.
• Good organisational skills, including the ability to prioritise and allocate tasks to ensure deadlines are met.

Why Join Us?

• Impactful Work: Contribute to meaningful projects that make a difference in the community.
• Professional Growth: Opportunities for training, development, and career advancement.
• Collaborative Environment: Work with a supportive team of professionals dedicated to excellence.

If you are a proactive, detail-oriented financial expert looking to take the next step in your career, we would love to hear from you!

How to apply: If you have the relevant skills and experience to fulfil this role successfully, please click apply. If you require any adjustments throughout your journey with us, please let us know.

Closing date: 15th May 2025
Interviews: 20th May 2025

Whilst we ask that staff have a connection to Christian values, religion is not considered in recruitment as we value people of all faiths or none.

Previous candidates need not apply. Unfortunately, if you have not received a response within four weeks of your application, you have not been successful on this occasion. We encourage early applications as we may close the listing early once sufficient applicants have been received.

The St Vincent de Paul Society (SVP) was established in England and Wales in 1844 and is part of a large and thriving Christian voluntary movement dedicated to tackling poverty in all its forms by providing practical assistance to people in need in 153 countries. Our core value is one of service and we treat each person as a unique individual deserving of dignity and respect. Person-to-person contact is therefore at the heart of our work and spending time with people is our greatest gift. We offer non-judgemental support to anyone in need, regardless of faith, race, gender, sexual orientation, background, or circumstances.

Wildlife Fundraiser

No experience necessary!

Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!

Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills? 

If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!

The ideal candidate will be based in the advertised location, and will attend venues within an hour's drive of the advertised area. Please only apply to this vacancy if you are based within a 10 mile radius of the advertised location, unless you are in the process of relocating.

Position: Wildlife Fundraiser Thetford

Ref: APR20255353

Location: Thetford

Salary: £25,847.00 - £27,594.00 per annum

Contract: Permanent

Closing Date: Sun, 4th May 2025. We reserve the right to close this recruitment at any stage once we have made a hire.

The Role

Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.

Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for. 

What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being. 

What do current employees say about this fantastic position?

‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee

But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way. 

About You

What we need from you: 

• A passion for conservation (no prior knowledge required);

• Resilience 

• Ability to work to targets;

• A driver's licence valid for use in the UK;

• Happy to work 3 out of 4 weekends;

• Happy to travel (on average) an hour away from home each day;

• Willingness to work outdoors and independently;

• Fundraising/Sales and Customer Service experience (desirable). 

Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience. 

If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.

We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor when you apply. 

Additional information

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.

Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP

Please note: This role is being advertised by NFP People on behalf of the organisation 

Wildlife Fundraiser

No experience necessary!

Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!

Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills? 

If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!

The ideal candidate will be based in the advertised location, and will attend venues within an hour's drive of the advertised area. Please only apply to this vacancy if you are based within a 10 mile radius of the advertised location, unless you are in the process of relocating.

Position: Wildlife Fundraiser Billericay

Ref: APR20255354

Location: Billericay

Salary: £25,847.00 - £27,594.00 per annum

Contract: Permanent

Closing Date: Sun, 4th May 2025. We reserve the right to close this recruitment at any stage once we have made a hire.

The Role

Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.

Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for. 

What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being. 

What do current employees say about this fantastic position?

‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee

But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way. 

About You

What we need from you: 

• A passion for conservation (no prior knowledge required);

• Resilience 

• Ability to work to targets;

• A driver's licence valid for use in the UK;

• Happy to work 3 out of 4 weekends;

• Happy to travel (on average) an hour away from home each day;

• Willingness to work outdoors and independently;

• Fundraising/Sales and Customer Service experience (desirable). 

Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience. 

If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.

We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor when you apply. 

Additional information

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.

Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP

Please note: This role is being advertised by NFP People on behalf of the organisation 

Wildlife Fundraiser

No experience necessary!

Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!

Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills? 

If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!

The ideal candidate will be based in the advertised location. Please only apply to this vacancy if you are based within a 10 mile radius of the advertised location, unless you are in the process of relocating.

Position: Wildlife Fundraiser Chelmsford

Ref: APR20255867

Location: Chelmsford

Salary: £25,847.00 - £27,594.00 per annum

Contract: Permanent

Closing Date: Sun, 11th May 2025. We reserve the right to close this recruitment at any stage once we have made a hire.

The Role

Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.

Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for. 

What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being. 

What do current employees say about this fantastic position?

‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee

But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way. 

About You

What we need from you: 

• A passion for conservation (no prior knowledge required);

• Resilience 

• Ability to work to targets;

• A driver's licence valid for use in the UK;

• Happy to work 3 out of 4 weekends;

• Happy to travel (on average) an hour away from home each day;

• Willingness to work outdoors and independently;

• Fundraising/Sales and Customer Service experience (desirable). 

Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience. 

If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.

We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor when you apply. 

Additional information

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.

Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP

Please note: This role is being advertised by NFP People on behalf of the organisation 

Job Tile: Operations and Office Administrator

Reporting To: Fundraising and Operations Manager & Health & Safety Officer

Days & Hours: Monday to Friday. Full-time - 37.5 hours per week

Salary: Depending on experience. This will be discussed with the shortlisted candidates.

Additional Benefits:

• An additional week of holiday (vs national entitlement)
• Four discretionary days of holiday over the Christmas period when the office is closed
• Discretionary Christmas bonus
• Discretionary paid compassionate leave
• Discretionary Occupational Sick Pay
• Discretionary paid time-off for dependents
• Discretionary paid time-off for public duties
• Discretionary additional bank holidays (if any announced by the government)
• Flexible working
• Training
• Long Service Awards
• Private Healthcare Scheme
• Death in Service Benefit
• Pension enrolment (optional)
• Invitation to Charity conferences and webinars

Job purpose

The Operations and Office Administrator will provide wide-ranging administrative & operational support to ensure an efficient office environment, contributing directly to the delivery of the international Missionary Society of St Columban’s mission priorities.

Key Responsibilities

Office Operations: Ensure the smooth running of the office through the management and coordination of IT systems, office supplies, post, telephone/internet, document filing and retention, and oversight of maintenance and improvements to equipment and the working environment.

PA & Administration: Provide IT and administration support to the Regional Director, the Fundraising and Operations Manager, Regional Council, the Board of Trustees, Mission Appeals Team and the community living at St Columban’s House; including minute-taking, arranging meetings, drafting and sending correspondence, database administration, preparation of reports, and booking travel and appointments.

Venue Hire & Events Administration: Coordinate room and grounds hire at St Columban’s – handling enquiries and bookings, diary management, health & safety compliance, preparing the venue, maintaining and improving the facilities, advertising – and assist with the planning and administration of events organised by the Charity.

Reception: Host visitors and handle enquiries by telephone and email; including deliveries/collections, maintenance and supplier visits, and members of the public contacting the office to donate, request a Mass, update their record details, meet with a priest, or for any other reason.

Health & Safety Administration: Manage the online system for health & safety, coordinate the review and update of risk assessments for the office, house and grounds, organise training and briefings, monitor and re-stock first aid supplies, act as a health & safety marshal and organise staff appointed as first aiders and fire marshals.

Principal Tasks

Under the supervision and management of the Fundraising and Operations Manager, you will:

Office Operations

• Champion Microsoft 365 and provide support and guidance to staff in how to make best use of its capabilities.
• Oversee the performance and maintenance of our IT server and network, maintain regular contact with our IT services provider to ensure all issues are resolved.
• Maintain, service and replace office equipment and furniture as required, including IT and telephone systems.
• Monitor and order stock of office supplies, including stationery, cleaning and sanitary products.
• Oversight of office cleaning arrangements.
• Organise and promote recycling to staff for equipment and supplies no longer required.
• Oversee and develop systems for document filing and storage.
• Arrange for confidential disposal of documents in accord with the Charity’s retention policy.
• Oversee arrangements, equipment and systems for receiving and sending out post.
• Process monthly Charity ‘Response with stamps’ claims.

PA & Administration Assistance

• Assist the Regional Director with day-to-day IT and administration tasks.
• Assist the Columban Fathers with administration tasks, when needed.
• Assist with arranging parish appeals and processing the response to appeals.
• Support with direct mail and other fundraising activities.
• Update supporter records in our CRM database.
• Attend and take minutes at Charity meetings.
• Book travel and appointments for the Regional Director and the Columban Priests.
• Prepare and send correspondence by letter and email.

Venue Hire & Events Administration

• Develop a robust and efficient system for the hire and use of the facilities at St Columban’s, covering both external bookings and internal use by staff and volunteers of the Charity.
• Handle all enquiries and bookings.
• Maintain a bookings diary/calendar that is available to all who need access.
• Keep a complete record of all bookings, related documents and correspondence in our CRM database.
• Ensure hirers and users of the facilities are briefed in all matters related to health & safety.
• Ensure the facilities are clean and ready to use before and after each booking.
• Host or arrange hosting for each booking.
• Process payments/donations made for the hire/use of the facilities.
• Collect and record feedback on their experience from external hirers and users.
• Work with the Buildings & Maintenance Manager to maintain and improve the facilities.
• Advertise/market the facilities to agreed target audiences.
• Provide planning and administration assistance for events organised by the Charity.

Reception

• Welcome and host all visitors to St Columban’s during normal opening hours.
• Maintain a visitors log and ensure all visitors sign in and sign out when leaving the building.
• Handle enquiries by telephone and email.
• Process requests from Charity supporters to donate, request a Mass or to update their database record.
• Receive and keep a daily log of deliveries, collections and service/maintenance visits.
• Ensure the Reception area is kept clean and tidy.

Under the supervision and management of the Health & Safety Officer, you will:

Health & Safety Administration

• Maintain and update BrightSafe, our health & safety planning and records management tool.
• Maintain regular contact with Peninsula, our Health & Safety service provider
• Review and update risk assessments for the office and conference room areas.
• Prompt and assist those responsible to review and update all other risk assessments.
• Ensure actions identified following a review are completed and updated in BrightSafe.
• Check and restock First Aid kits.
• Recruit and organise a team of first aiders and fire marshals.
• Provide and monitor accident books for the whole site and keep a central record of accidents reported.
• Arrange training for staff and volunteers in liaison with their line managers.

Some weekend and out of hours work may be required occasionally.

Person Specification:

Qualifications/training:

Essential:

• GCSE or equivalent in English and Maths (grade C or above)

Desirable:

• Business Administration Level 3 or equivalent qualification or experience.
• Microsoft 365 qualifications or equivalent training
• Health & Safety related training
• Other qualifications or training relevant to the role

Skills/competencies:

Essential:

• Competency in Microsoft 365 applications, especially Outlook, Word, Excel, SharePoint and Teams
• Accuracy, attention to detail and an aptitude for problem solving
• Excellent verbal & written communication skills
• Capable of working independently and collaboratively as part of a team
• Confidence in building relationships with various stakeholders

Desirable:

• Competency in Microsoft 365 admin centre and other 365 applications
• Competency in Donorflex or similar CRM database systems
• Knowledge and understanding of office IT systems and requirements
• Knowledge and understanding of workplace health & safety

Previous experience:

Essential:

• A minimum of 5-7 years’ experience of office-based administration work

Desirable:

• Employment within a Charity
• Reception/front of house
• Office filing systems
• Event administration

Special aptitudes and knowledge:

Essential:

• Confident and courteous with people on the telephone, in person and in correspondence by letter and e-mail
• A team player
• Ability and willingness to learn and adapt to new ways of working
• Responsible for undertaking core learning for the role
• Determined, innovative, target driven and self-motivated

Desirable:

• Empathy with the charitable aims of the Columban Missionaries.

Join Our Team!

Crohn’s and Colitis UK has an exciting opportunity for a Trusts & Philanthropy Officer to join our team. In this role you’ll play a key part in growing our income from charitable trusts and foundations,  whilst also cultivating relationships with our major donors to inspire long-term support and generate sustainable funding.  If this sounds like a good fit for your skills and experience, then we’d love to hear from you!  

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025 and beyond, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

Around 75% of your time will be devoted to securing funding from trusts and foundations. This includes researching, identifying new opportunities and crafting compelling, tailored funding applications. The remaining time will be dedicated to building and nurturing relationships with new, lapsed and existing major donors and developing creative and engaging stewardship plans to inspire and secure high value gifts.

About you

This is a great role for someone with previous experience of both Trust Fundraising and Major Donor Fundraising. You’ll have excellent communication skills to enable you to quickly build solid, strong relationships both face to face and over the telephone. Excellent writing skills are essential as well as good organisational skills and CRM experience. In these challenging times you’ll need to channel your creative skills to develop exciting stewardship plans.

In this role you will need:

• Previous evidenced experience of securing donations from Trusts and Foundations, and Major Giving Fundraising experience
• Experience of producing outstanding, high quality, imaginative and compelling applications and reports
• Experience in prospecting for new business opportunities via multiple research channels

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although there will be occasions when you will need to attend face-to-face meetings with, donors, your team, our partner agencies, or several team away-days each year. In addition, the charity meets four times annually at its office in Hatfield (or a location in London) for its ‘All Staff Together’ days, at which attendance is mandatory.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

Wildlife Fundraiser

No experience necessary!

Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!

Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills? 

If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!

The ideal candidate will be based in the advertised location, and will attend venues within an hour's drive of the advertised area. Please only apply to this vacancy if you are based within a 10 mile radius of the advertised location, unless you are in the process of relocating.

Position: Wildlife Fundraiser Luton

Ref: APR20255351

Location: Luton

Salary: £25,847.00 - £27,594.00 per annum

Contract: Permanent

Closing Date: Sun, 4th May 2025. We reserve the right to close this recruitment at any stage once we have made a hire.

The Role

Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.

Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for. 

What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being. 

What do current employees say about this fantastic position?

‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee

But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way. 

About You

What we need from you: 

• A passion for conservation (no prior knowledge required);

• Resilience 

• Ability to work to targets;

• A driver's licence valid for use in the UK;

• Happy to work 3 out of 4 weekends;

• Happy to travel (on average) an hour away from home each day;

• Willingness to work outdoors and independently;

• Fundraising/Sales and Customer Service experience (desirable). 

Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience. 

If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.

We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor when you apply. 

Additional information

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.

Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP

Please note: This role is being advertised by NFP People on behalf of the organisation 

About the Job
It is an important time at Sophie Hayes Foundation. Our strategy ‘Sustainable Freedom from Modern Slavery’ has launched and the charity is in a period of exciting transformation. This role is essential for the delivery of the strategy and ensuring that survivors of modern slavery, human trafficking, and exploitation have access to the support and opportunities they need to achieve their aspirations, independence, and a positive future – with soaring numbers of referrals to the NRM and thousands more victims living in fear of a hostile environment, this has never been more important than now.

But we cannot do this work without funds. Alongside a small, friendly, and dedicated team, you will coordinate and deliver a range of fundraising activities.

About You

This role would suit someone looking for meaningful, creative, and varied work, in an enthusiastic and motivated team.

You may have started to build a career in charity fundraising, corporate business development, or related areas.

You may have gained some experience across multiple different types of fundraising and development such as grant applications; donor relationships; community events; or institutional bidding.

You may enjoy networking and relationship building; designing creative projects, bids, activities, and events; and also, be comfortable with data management via a CRM.

We would love a team member who is efficient, reliable, creative, enthusiastic and ready to get stuck in helping across our range of fundraising activities.

We welcome applications from individuals with a range of skills and experience drawn from their professional and personal lives. We are happy to discuss adaptations to the role and the recruitment process.

If you find this role exciting and feel you have some, but not all the skills needed, please do reach out for a conversation.

What You’ll Do

• Trusts & grants: Work with the Development & Communications Manager to write and submit compelling funding applications to trusts, foundations and grant-making bodies to secure new and repeat funding.

• Scout for, build and maintain relationships with existing and new funders, donors, and partners, ensuring ongoing engagement and support.

• Events: Plan, organise and manage fundraising events, including overseeing event logistics, participant engagement and post-event follow up.

• Work with the Development & Communications team to generate new, innovative fundraising concepts and bring them to fruition.

• Manage the database of funders and donors and ensure contact is up to date.

• Support with monitoring and evaluation, including reports to funders

• Work closely with the communications team to ensure coordinate donor and external communications, and to contribute to our social media presence

• Identify roles and responsibilities that could be delegated to volunteers to maximise their support, supervising those assigned to you.

• Represent the Sophie Hayes Foundation with colleagues at meetings and events with external stakeholders. This may include deputising for more senior colleagues on occasion.

• Ensure the highest standards of safeguarding across all activities.

• Other duties which may arise under the implementation of the new strategy, as directed by the Development & Communications Manager.

Community Fundraiser

We are looking for a passionate and proactive Community Fundraiser to engage individuals in local communities to maximise income generation by developing and maintaining relationships.

If you feel you have the skills and experience for this varied and extremely rewarding role, then apply today!

Position: Community Fundraiser
Location: Hybrid – with a minimum of 2 days in the Cambridge office
Salary: £24,000 – £26,000 per annum (depending on skills and experience)
Hours: Full time (37.5 hours per week)
Contract: Permanent

Closing date: Sunday 18th May 2025 – however, we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found.

About the role:

This is a varied and rewarding opportunity to support local people who are fundraising for an incredible cause. As a Community Fundraiser, you’ll be working with individuals, schools, community groups, and challenge fundraisers across the East of England to raise vital funds for the hospitals.

You will be responsible for building strong relationships, supporting and inspiring fundraisers, and helping to deliver a calendar of community fundraising activities and events. You'll also have the chance to get creative with communications and storytelling and gain valuable experience as part of a supportive and ambitious team.

Key responsibilities include:

• Supporting individuals and groups in their fundraising efforts
• Attending and representing the organsation at community events (some evenings and weekends required)
• Planning and delivering engaging fundraising activities
• Producing communications for campaigns, social media, and supporter updates
• Maintaining accurate data and records using our CRM (Donorfy)
• Helping to build awareness of the charity and its impact

About you:

To be successful in this role, you will be a strong communicator with a flair for building relationships and inspiring others. You’ll be enthusiastic, well-organised, and ready to get stuck in with a wide variety of tasks.

You’ll also have:

• Excellent organisational and time management skills
• A keen eye for detail and conscientious approach to your work
• Confidence using Microsoft Office and handling data
• Ability to work independently and as part of a team
• A warm, enthusiastic attitude and passion for making a difference
• A full driving licence or access to a car

Desirable:

• Previous experience in fundraising or a community-based role
• Familiarity with Donorfy or similar CRM systems
• A creative flair and enthusiasm for healthcare and charity work

In return:

This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.

You’ll also benefit from:

• Pension Scheme
• Group Life Assurance (4x salary)
• Enhanced Maternity and Paternity Pay
• Annual Eye Tests + £65 towards computer-use glasses
• On-site Leisure Centre
• NHS Discount Schemes
• Health Cash Plan – Medicash
• Employee Assistance Programme
• 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years)
• Cycle to Work Scheme

We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we’re always looking to enrich and diversify our charity.

Other roles you may have experience in could include Fundraising, Fundraiser, Community, Community Fundraiser, Community Fundraising, Community Engagement Officer, Volunteer Coordinator, Fundraising Assistant, or Charity Support Officer, Events Fundraiser, Individual Giving, Supporter Engagement, In Memory Fundraiser, Challenge Events Fundraiser.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

At The King’s Trust, we’re committed to creating opportunities for young people—and strong financial systems help us deliver on that promise. We’re looking for a Finance Service Owner to lead the development and optimisation of our finance systems, supported by effective processes, technology, data and people.

This is a unique opportunity to shape the future of finance technology, ensuring our systems are efficient, secure, and scalable, while supporting key teams across the Trust.

What You’ll Do:

• Lead the strategy, development, and optimisation of finance technology
• Work with stakeholders to ensure our systems accurately support finance business processes and people
• Align finance technology with Fundraising, Delivery and People systems and overall Enterprise Architecture 
• Own the end-to-end delivery of finance technology solutions
• Ensure our finance architecture is robust, scalable, accessible and future-proof
• Stay ahead of emerging financial technologies, best practices and compliance requirements
• Identify risks, develop disaster recovery plans, and maintain strong data governance

What You’ll Bring:

�� Expertise in finance systems and technology solutions

�� Strong leadership and stakeholder management skills

�� Ability to translate technical concepts into clear, actionable solutions

�� Experience working with not-for-profit organisations and financial processes

�� A passion for using technology to enhance financial efficiency and transparency

Join us in shaping the future of finance technology at The King’s Trust and help us maximise our impact for young people.

Radley College is seeking to appoint a dedicated and forward-thinking Radleian Society Manager to lead and develop the College’s alumni relations programme. This is a key strategic role, focused on fostering strong, lasting relationships with Old Radleians (“OR”s), current and former parents, and former staff.

Reporting to the Development Director, the post holder will be responsible for delivering an ambitious and wide-ranging engagement programme that reflects the values and vision of Radley College. This includes oversight of events, communications, digital engagement, and the facilitation of mentoring and networking initiatives through the College’s Futures Programme.

The successful applicant will

Lead a dynamic calendar of alumni and parent engagement events, including reunions, networking forums, and social gatherings

Oversee communications, both digital and print, to ensure high-quality, consistent outreach and storytelling

Act as liaison to the Radleian Society Committee and other affiliated groups, managing volunteer engagement and project delivery

Work collaboratively with colleagues across the Development Office and Futures Team to connect alumni with current pupils and recent leavers

Utilise data insights to inform strategy, track engagement, and report on key outcomes

We’re seeking a passionate and strategic individual with a strong background in alumni relations, events, or community engagement. You’ll be an experienced team leader with excellent interpersonal skills and the confidence to connect with a wide range of stakeholders.

We encourage early application and reserve the right to appoint at any time. Closing date for applications is 12 noon Thursday 15 May 2025 with first interviews being held on Tuesday 20 and Wednesday 21 May, and second interviews on Thursday 22 May.

Executive Assistant

We're looking for an Executive Assistant to act as the first line professional point of contact for the Connexional Secretary.

This is an executive level support role for someone who is accustomed to working in a professional environment and who is willing to go ‘the extra mile’.

To be successful in this role, in addition to excellent administrative skills it is essential that you have proven abilities of:

· working in a PA role in a complex organisation

· organising meetings and diaries and filtering and providing information.

· paying close attention to detail and working under pressure and to tight deadlines.

· managing and prioritising your own workload as well as working as part of a team.

This role is based at Methodist Church House, London, with the possibility of flexible working.

The Executive Assistant is required to be in sympathy with the ethos of the Methodist Church.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), annualised hours and a Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

The successful applicant will be required to live either within or close to either District and will be expected to travel extensively across both Districts and beyond for work purposes.

Closing date: 26 May 2025

Interviews to take place on: 12 June 2025 in London

Introduction to TDS

TDS is a not-for-profit organisation with a clear social purpose: to raise standards in the private rented sector. Established to create a fairer and more professional rental market by protecting deposits and resolving deposit disputes, TDS has since expanded its mission. Today, we invest in a range of additional services and initiatives that further our commitment to improving the sector.

Key initiatives relevant to this role include:
- Developing an influential research programme to ensure that laws and regulations are informed by robust evidence.
- Funding a range of projects and organisations through our two independent charities.
- Leveraging our direct communication channels with millions of tenants, landlords, and letting agents to educate and inform all parties.

JOB DESCRIPTION

Key initiatives relevant to this role include:
- Developing an influential research programme to ensure that laws and regulations are informed by robust evidence.
- Funding a range of projects and organisations through our two independent charities.
- Leveraging our direct communication channels with millions of tenants, landlords, and letting agents to educate and inform all parties.

Introduction to the Role

We are looking for a Research and Policy Officer (Maternity Cover) to join our expanding Policy and Research department, which also oversees the TDS Charitable Foundation. This is a pivotal role supporting our mission to improve standards in the private rented sector through impactful research, thought leadership, and policy engagement.
The successful candidate will play a key part in delivering our research programme, including overseeing flagship projects like the Voice of the Tenant and Voice of the Landlord surveys, and producing high-quality qualitative and quantitative research.

You will also support the smooth running of the Charitable Foundation’s grant-making and governance activities and contribute to our work influencing policy and practice across the UK’s private rented sector.
This is a great opportunity for someone passionate about housing, with a solid grounding in research and an interest in policy, to join a values-driven organisation delivering real-world impact.

PRINCIPAL RESPONSIBILITIES

Research
1. Collaborate with external research contractors to deliver the regular ‘Voice of the Tenant’ and ‘Voice of the Landlord’ Survey.
2. Ensure the research findings are widely disseminated through different channels, including events, publications, briefings and digital content.
3. Help identify research gaps and contribute to the development execution of new research projects or commissioning of external research.
4. Conduct proactive desk-based research to identify emerging trends, new policy developments, and partnership opportunities relevant to the Foundation and the sector.
5. Undertake in-house research activities, such as literature reviews, focus groups, stakeholder interviews, where required.
6. Contribute to the drafting and production of high-quality research reports and briefings, ensuring clarity, accessibility, and relevance for policy and practice audiences.

Policy
7. Monitor and analyse relevant legislative and regulatory developments, consultations, and debates, identifying implications for the sector and TDS’s work.
8. Support the development of TDS’s policy positions by preparing briefings, drafting responses to consultations, and summarising evidence from research.
9. Help communicate TDS’s policy insights and positions clearly and effectively to internal stakeholders, partners, and decision-makers.

Charity co-ordination
10. Act as a key point of contact for grant-funded projects, supporting projects to share progress and impact, and identify any support needs.
11. Help to Coordinate the TDS Charitable Foundation’s quarterly Board of Trustee meetings, including preparing board papers, taking minutes, and following up on actions.

PERSON SPECIFICATION

Essential characteristics

1. Qualifications and experience
Essential:

• Educated to degree level in a relevant subject.
• At least 3 years’ experience in research, social policy or similar role (or equivalent post-graduate study).
• Knowledge of research design
• Proven track record of producing content to communicate to different audiences.
• Experience of building relationships with external stakeholders.

Desirable:

• Knowledge of the housing sector or charitable work.

2.  Job Knowledge
Must be able to:

• Demonstrate excellent verbal and written communication skills.
• Show an ability to build relationships with stakeholders.
• Demonstrate organisational skills to help coordinate multiple projects.
• Utilise strong IT skills including sound knowledge of MS Office.
• Prove ability to write content for different audiences.

3. Communication
Must be able to:

• Work as part of a team;
• Have good interpersonal skills, communicating effectively with colleagues, funded projects and other stakeholders.

4. Equal Opportunities

• Must be able to demonstrate a commitment to equal opportunities, diversity and inclusion.

5. Required behaviour and attitude

• Applicants must be able to:
• demonstrate an affinity for customer excellence
• recognise the importance of fairness in all of our work
• demonstrate how they are making a difference in the work that they do
• is able to articulate the importance of teamwork
• are committed to excellence in all that we do;
• help create a great place to work.

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

Hours of the role
35 hours per week. Monday to Friday, 9am to 5pm.

To apply, please submit your CV and a covering letting outlining how your skills and experience match the person specification.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.