Data Administrator Jobs in Hammersmith, Greater London

Are you passionate about empowering and supporting carers?

This is an exciting opportunity to work for a Queen’s Award winning charity supporting unpaid carers in the London borough of Redbridge.  You will give advice and information to carers and work closely with them to develop person centred support plans.  You will work within a Community Support Team to deliver peer support groups, wellbeing activities, advice surgeries, outreach and events across the borough.

If you have experience of 1-1 support work and of providing advice and information, particularly around welfare benefits, this could be the perfect role for you.  We are looking for someone with an understanding of carers issues and experience of working with people from diverse communities.  This is a varied and demanding role requiring good communication and time management skills and a common sense approach to helping others.  Your skills and experience will make a positive difference to the lives of carers and their families.

This is a part time 21 hour per week post mainly based in Ilford with some community outreach and home working.

Please read the Job Description/Person Specification before completing the application.

Failure to address the requirements of the Person Specification may result in applications not being shortlisted.

Job Purpose

As a Debt Advisor, you will play a crucial role in delivering tailored debt advice and money coaching sessions to NHS staff. Your responsibilities will include conducting financial capability workshops, supporting clients in managing their finances effectively, and maintaining detailed case records.

Scope of Role

The Debt Advisor (NHS Advice) will empower NHS staff to achieve financial stability and resilience by providing high-quality, comprehensive debt advice. Your key responsibilities will include:

1. One-on-One Debt Advice and Money Coaching Sessions:

   • Deliver personalized debt advice and money coaching sessions through various channels, including face-to-face, video, and telephone interactions.
   • Utilize sensitive listening and questioning skills to allow clients to explain their financial challenges and empower them to set their own priorities.
   • Research and explore options and implications, enabling informed decision-making.
   • Maximize income opportunities for clients, including benefits, tax, and housing-related matters.
   • Provide in-depth, high-quality advice and ongoing casework, acting on behalf of clients when necessary.

2. Financial Capability Workshops:

   • Conduct financial capability workshops at NHS sites across London, promoting financial resilience and well-being among staff.

3. Detailed Case Records:

   • Maintain accurate and detailed case records, ensuring compliance with auditing and quality standards.
   • Timely documentation of all case-related activities.

4. Collaboration and Referrals:

   • Work collaboratively with NHS staff and other stakeholders to enhance financial resilience within the NHS community.
   • Refer complex cases to senior advisors or the Quality Assurance Team as needed.

5. Key Working Relationships:

   • NHS Staff: Directly interact with NHS staff to provide tailored financial advice and support.
   • Advice Manager: Regularly report progress, challenges, and outcomes, receiving guidance and support.
   • Debt Advice Team: Collaborate with team members to share best practices and resources.
   • Quality Assurance Team: Review cases, receive assessments, and implement recommended training for continued professional development (CPD).
   • Funders and Auditors: Ensure compliance with funder requirements and maintain auditing standards.

Key Responsibilities

1. Accurate, Effective, and Individually Tailored Advice:

   • Provide personalized debt and money coaching advice across channels.
   • Empower clients to make informed decisions.
   • Maximize income opportunities for clients.
   • Deliver financial capability workshops.

2. Detailed Case Records:

   • Maintain accurate case records.
   • Ensure compliance with auditing and quality standards.

3. Up-to-Date Training:

   • Complete a minimum of 16 hours of technical CPD accredited training or qualifying activity.
   • Maintain a record of all training sessions.

4. Teamwork and Collaboration:

   • Work to an agreed work-plan, meeting targets and milestones.
   • Be an active team member, identifying development opportunities.
   • Demonstrate financial efficiency and value for money.
   • Comply with Toynbee Hall policies and procedures, including health and safety.

5. Other:

   • Travel across London and occasionally the UK as required.
   • Undertake additional tasks delegated by DFA Management.

Please note that we would be willing to explore a higher salary with the successful candidate if they meet all essential and desirable criteria.

Team background

The Debt Advice Team at Toynbee Hall provides essential support to individuals and families struggling with financial burdens. Funded by a diverse range of sources including the Money and Pensions Service (MaPS), NHS, and other partners, we deliver expert guidance and practical solutions to help clients manage and reduce their debt. Our team operates through a network of face-to-face locations including advice centres and NHS sites, ensuring accessibility for all.

In addition to in-person advice, we leverage technology to reach clients who may not be able to access traditional services. We provide video advice to people in prison, those receiving employment support in job centres, and other remote clients. Our advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Our work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

By integrating direct support with strategic partnerships, the Debt Advice Team at Toynbee Hall not only addresses immediate financial challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across diverse demographics.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

This role is to deliver a co designed menu of support, in collaboration with The National Autistic Society, Surrey and Borders Partnership NHS Trust, and Barnardo’s. The practitioner will provide impactful, school-based support to parents and carers of children and young people, and offer consultancy, professional training and advice to school staff, school-based needs teams and system wide partners. The aim is to improve the knowledge and confidence of those supporting children, young people and their families with additional and potentially neurodivergent needs, at an early stage. 

The role will predominantly involve working within the organisations focus areas within Surrey (Waverley, Surrey Heath and Runnymede), but at times will require travel across Surrey, so access to a car is essential. 

Responsibilities  

• ·To actively encourage and facilitate collaborative ways of working with all stakeholders. 
• To be proactive in terms of outreach to enable all parents to access the service, especially those  families who may be deemed as hard to reach. 
• To be able to manage own diary and ensure effective use of time across the variety of tasks within the role. 
• To be responsible for contacting and arranging all consultations and training sessions, carrying out corresponding administrative tasks with all stakeholders 
• To work collaboratively with schools and to support them in identifying training needs. 
• ·Providing case-based consultations to schools and professionals within Cluster teams. 
• ·To attend fortnightly cluster meetings. 
• ·Where possible, to involve children, young people and their parents/carers in the co-production of programmes, activities and services. 
• To deliver a place-based programme of support to parents and carers in schools, within the clusters in which you are based. 
• To achieve contractual targets and use agreed systems for outcomes and reporting. 
• Adhere to school and organisation safeguarding processes. 
• To deliver online and in person training to partnership colleagues. 
• To contribute to the creation and maintenance of a database system within the cluster teams in which you are based. 
• To record and collect data with various tools and use this to evaluate the effectiveness of services. 
• To keep accurate records of individual engagement, evidence of change and celebrate progress with children and young people. 
• To provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated. 
• To provide written case studies as evidence of the effectiveness of individual interventions. 
• To work as part of a team and attend team meetings, training events and participate fully in one to one, peer and group supervision. 
• To work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support. 
•  To work within Eikon’s internal policies, safeguarding and data protection regulations 
• To assist with the development and progression of the service by adhering to all communication requests and assisting with peer progression development when requested through case supervision. 
• To be responsible for equipment/resources linked to service delivery. 
• To promote, monitor and maintain health safety and security in the working environment 

Location: Home Based
Salary: £16,500 (£27,500 FTE)
Hours: 21 hours (3 days per week)
Department: Business support
Job Type: Part time
Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in the criminal justice system?

We’ve made substantial progress as we implement our new strategy, with improvements and expansions to our delivery model and a renewed vision and mission. To support our recent growth, we are recruiting for a new part time Finance Officer to help us effectively manage our day-to-day financial processes and provide financial and administrative support to our growing team of staff and volunteers.

Working closely with colleagues across the charity, your responsibilities will include the processing of purchase invoices and expenses, raising of contract invoices, assisting with budgets and forecasts and supporting our Income Generation team with their finance needs. You will also have the opportunity to contribute to various finance projects and strategic initiatives.

It is essential that you have strong organisational skills, excellent attention to detail, good communication abilities, and a proactive attitude towards assisting with diverse finance tasks. Ideally you will possess a formal accounting qualification (AAT or equivalent) or be able to demonstrate a strong understanding of basic accounting and bookkeeping. Underpinning this will be the ability to build relationships, and personal qualities that include persistence, determination and a problem-solving approach. We want to hear from applicants who are as committed to the cause as we are.

This is a home-based role but may require occasional travel around the UK including overnight stays.

Employee benefits include a company contribution to pension scheme of up to 5%, 18 days holiday (30 days FTE) plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions.

The closing date for this role is Monday 17 June 2024 at 5pm and interviews are planned for the w/c 24th June 2024.

REF-214 458

Recruitment: Triage and Wellbeing Worker at Age UK Redbridge, Barking and Havering

Age UK Redbridge, Barking and Havering are recruiting for:

Triage and Wellbeing Worker  
Hours: 14 hours per week

Salary:  £22,250 pro rata (£8900 actual for 14 hours/week)

Closing date: Monday 10th June 2024
Proposed interview date: Monday 17th June 2024

We are looking for a Triage and Wellbeing Worker to be the first point of contact for Age UK Redbridge, Barking and Havering enquiries and provide triage and signposting to relevant internal and external services.

The Triage and Wellbeing Worker will be the first point of contact for Older People, Carers, Professionals & Visitors who approach Age UK RBH, either by telephone or visit to the Age UK office.

The post holder will identify the information, advice and support needs of older people and their carers who are referred or make contact with Age UK RBH and signpost or refer them, where necessary to the most appropriate service or organisation both internally & externally.

You will need to have experience of providing information and signposting by telephone as well as experience of working with older people or vulnerable groups and their carers (preferable).  The post holder requires excellent communication skills, with the ability to communicate effectively both written and spoken as well as the ability to organise self, prioritise varied workloads, plan effectively.  We are looking for someone with a Good understanding of issues affecting older people and their carers.

The position requires good computer skills including fast, accurate data entry and internet research and accurate record keeping are also required. An appropriate DBS Disclosure will be carried out for this post.

To apply: Please check our website for further details and a full application pack

Completed application forms and Equal Opportunities Forms should be returned to Gabby O’Neill using the email: admin or alternatively post to Gabby O’Neill, Recruitment, Age UK Redbridge, Barking and Havering, 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.

Director of People and Culture, L'Arche in the UK

ABOUT L'ARCHE 

L'Arche is a worldwide movement of people with and without learning disabilities building community together. We aim to be a beacon for our society - of what social care can be, what life with learning disabilities can be, and what a human society can be.

L'Arche in the UK is a registered charity and a regulated provider of care and support. Our 11 Communities in England, Scotland and Wales offer a varied mix of adult supported living, registered care, and day services.

Our UK annual turnover is about £20m. Well over a thousand people across the UK belong to a L'Arche Community, including about 300 people with learning disabilities and more than 700 employees and volunteers.

ABOUT THE ROLE

Reports to: National Leader / CEO

Direct reports: HR Advisor, Head of Learning and Development

Salary: £72,800 (plus London weighting where appropriate)

Location: Hybrid, with 2-3 days a week in our London office, or in another L'Arche location. (If your base is outside London, you can expect to spend 2-3 days a month in the London office). The role includes regular travel to L'Arche Communities UK-wide, and to national meetings. 

Hours of work: 37.5 hours per week, full time

Purpose of the role:

Lead people vision, strategy, systems and services that make L'Arche a great place to work, belong, and grow in Community - so that we live out our mission and values.

Key responsibilities:

Vision and values

• Lead L'Arche in our identity as a life-giving place to work, belong and grow, in line with our mission and values.
• Develop a coherent vision and strategy for L'Arche as a place where people can flourish.
• Integrate this people vision into organisation-wide ambitions, priorities and initiatives.
• Build clarity and confidence about how to bring together the L'Arche focus on community, mutuality, and spirituality.

Recruitment, retention, and belonging

• Build a L'Arche-wide focus on belonging, wellbeing and employee retention.
• Oversee recruitment strategy and processes across l'Arche.
• Lead on workforces strategy, pay and rewards.
• Support L'Arche Communities to welcome a new generation of volunteers and friends.
• Lead employee and volunteer engagement, and build a culture of co-creation, ownership, and voice for everyone.

Learning, development, and formation

• Oversee co-production and roll-out of a new Values, Skills and Behaviours Framework.
• Lead a new initiative on line management skills and culture.
• Oversee the national Learning and Development team in providing central programmes for assistant and leader induction and leadership development.
• Support Communities to identify and develop future leaders.
• Oversee development and implementation of an overall strategy for learning, development, and formation.

HR structures, strategy, and services

• Ensure L'Arche has the skills, policies, systems, and information for consistently good and compliant HR services and line management.
• Review and lead people functions across L'Arche, to ensure clear, coherent, and cost-effective HR services.
• Manage the HR team, Learning and Development team, and national HR and L&D budgets.
• Oversee the accuracy and relevance of admin and data systems.
• Oversee HR employee relations and whistleblowing across l'Arche.

Leadership

• Champion the mission of L'Arche and model our values.
• Contribute expertise on HR, inclusion, employment law and learning and development to wider discussions.
• Maximise the voice, power, and engagement of employees and of people with learning disabilities.

A full role description and person specification can be found in the Recruitment Pack.

The closing date for applications is midnight on Sunday 16 June. 

The first round of interviews will be online, between 28 June and 5 July.

To apply, please answer the questions on our online application form.

Please also read our privacy notice for job applicants.

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Operations Manager to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Operations Manager's role is critical to the charity's long-term sustainability and is pivotal in ensuring that we remain relevant and necessary.

This is an internally focused role in our service delivery, covering clients' and volunteers' journeys. You will be part of the management team, ensuring the smooth and efficient delivery of our central team's support to our network of branches.

We seek someone passionate about providing a quality service to everyone and who is not afraid to drive change and improvement. Experience in being part of a team delivering a change programme that involves volunteers is essential. You must demonstrate that you are a resilient, strong team player with an eye for detail and excellent people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.

As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO and the Strategic Programme & Change Manager to help develop REMAP's operational structure and support its day-to-day operations.

About You

We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Terms & Conditions

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: 37 hrs—a minimum of core hours from 10 am to 3 pm Monday through Friday must be met.

Salary: £35,000 – 40,000, dependent on experience

Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.

To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the person's specifications. 

We are a Disabled Confident employee.

Youth Engagement Worker 
Salary Banding: £27,500 -  £28,250 
Contract: Permanent 
Hours: Full Time, 37 Hours Per Week 
Location: Hybrid / Hatfield - Candidates must have a full driving license and use of own vehicle for business purposes

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

Herts Young Homeless (hyh) are seeking a dynamic and enthusiastic youth engagement worker to join our charity. hyh's strategic aim is to 'Be More Youth Led' and this role is crucial in supporting that commitment. The right candidate will be fun, open-minded, tech savvy and enjoy working using their own initiative. They will be passionate about youth engagement and motivated to translate youth ideas into actionable plans for the charity.

hyh believe that young people should have opportunities to have their voices heard, valued and acted upon in decisions that affect them. Young people are experts in their own lived experiences; at hyh we recognise that they are key to ensuring our services are relevant and work effectively for young people now and in the future.

This role will facilitate a variety of fun and meaningful engagement opportunities for young people to have a voice on decisions that affect them. The successful candidate will create open, safe and inclusive spaces for young people, to enable them to form and express their voice on issues that are important to them and to hyh. The youth engagement worker will have the opportunity to inform, develop and grow our youth engagement offer; if successful this may lead to professional development opportunities such as line management of volunteers and staff.

What can you bring to the team?

• Candidates Must have a full clean driving license and use of own vehicle for business purposes
• Co-facilitate annual ‘Youth Summits’; consulting young people from across the county on issues related to the charity/youth homelessness.
• Launch and facilitate a youth advisory board (online and in person). Act as an advocate to deliver key youth board messages to our leadership team and board.
• Co-ordinate work experience and apprenticeship opportunities for young people.
• Organise and co-facilitate social events for our young people.
• Support our young housemates in completing ASDAN qualifications.
• Support the content of our digital communication to young people.
• Complete relevant data to monitor and evaluate the effectiveness of youth engagement work.
• Ensure youth engagement and coproduction is considered at all levels of the organisation to ensure decision making is youth informed where appropriate.
• Develop new an innovative ways of involving hyh services users in shaping our services and coproducing our work.
• Ensure good ‘youth voice’ communication across all hyh services, providing updates at service team meetings.
• Co-ordinate young people’s involvement in staff recruitment, training and induction
• Establish and maintain good working relationships with external organisations and professionals.

What can we offer you?

• A supportive, knowledgeble team and organistion 
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• Holiday Purchase Scheme
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working - option to work from home up to 2 days per week
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme

If you are passionate, conscientious and take pride in doing a job well and making a difference, then we would love to hear from you!

Please apply via the link on the vacancy found on our website attaching a CV with a covering letter AND/OR a short (less than 2 mins) video as to why they are passionate about youth engagement.If you require any adjustments to support your application please let us know and we will be happy to help where we can.

Closing Date 7th June 2024 and interviews will be arranged as applications are reviewed but will be no later than week of 10th June 2024.  The second stage will be a Young Panel Group Task followed by a personal Interview on the 18th June 2024.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so

You will be highly organised, with strong experience of administering financial and operational support to an organisation.  As a positive ‘can-do’, resourceful and supportive team player, you will be confident working alone and with others, as part of a small team. 

You will be ready and able to work remotely in the UK. 

We are committed to supporting professional development, and flexible working.

This role will join a vibrant and ambitious fundraising team made up of; major giving, trusts and foundations, prospect research, individual giving, community, events, legacies, innovation and supporter experience. The team’s mission is to raise income for our three hospitals to enable them to continue their vital work. This role will make a huge difference in helping us do that. 

The post holder will manage our supporter panel, cultivating relationships with panel members. Working closely with the Supporter Experience and Journeys Manager this role will test new journeys, support implementation of new fundraising products and integrated campaigns, championing supporter needs and pain points, ensuring their valuable insights contribute to the enhancement of our supporter experiences and journey initiatives.
 

Key Responsibilities

Supporter Experience and journey best practices

• Identify and improve key pain points in existing supporter journeys; making recommendations for improvements that colleagues can implement and support them on how to measure and report back on those changes.  
• Support on measuring supporter satisfaction and testing outputs with supporters.
• Support fundraising colleagues to implement supporter journeys and stewardship programmes across the portfolio to maximise net income and retention of supporters.
• Lead the annual supporter experience and journeys audit, facilitating process discovery workshops to identify pain points and make recommendations on improvements to wider stakeholders and monitor the improvement progress. 
• Deliver process maps for all supporter journeys, ensuring they are monitored and kept up to date. 
• Review communications against supporter journey maps to ensure the supporters needs are met. 
• Help deliver the Supporter Experience and Journey strategy.
• Assist in piloting new stewardship journeys for supporters, ensuring that they feel valued and involved in the charity’s work.
• Collaborate with internal teams, including marketing, fundraising, communications, and program delivery, to ensure alignment and integration of supporter experience initiatives across the organization.

Data & Insight

• To work closely with our Supporter Experience and Journey Manager to gather insight with the data team to optimise current personas and identify new personas. 
• Manage a supporter feedback panel, recruiting new members and conducting user testing to assess the effectiveness of our journeys, experience, products, and integrated campaigns with them.
• Liaise with the fundraising, supporter care, digital and data teams to identify recurring supporter journey issues and make recommendations for improvements.
• Support on implementing our effectiveness evaluation approach to supporter experiences, journeys, and initiatives. Regularly reporting on key metrics and using findings to drive continuous improvement in collaboration with the digital and data team.
• Support on conducting research and analysis to gain insights into supporter behaviours, preferences, and pain points. Utilize data-driven insights to inform decision-making and enhance supporter journey initiatives.

Driving the adoption of supporter-first approach

• Develop and foster excellent working relationships to establish buy-in for a data-driven and supporter-first approach to fundraising across the charities and be prepared where necessary, with sound rationale, to recommend solutions that meet supporter needs, strategic objectives, and journey best practises.
• Help to drive a culture of continuous improvement by identifying opportunities for innovation and optimization within the supporter journey. Implement feedback loops and mechanisms for ongoing refinement of supporter experience strategies.
• When necessary, work with stakeholders to understand detailed operational processes and identify opportunities for a supporter-first approach to help fulfil their requirements. 
• Keep up to date with supporter-centric industry trends, techniques, and best practices related to supporter experience and supporter journeys and share learnings with stakeholders.

Work environment

• The post holder should expect to:
• Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home. 
• Be responsible for the input and maintenance of databases and files relevant to the post requirements.
• Will occasionally be required to attend events in the evening and at weekends.

Skills, Knowledge and Expertise

• Experience of developing best in class user journeys and experiences in the commercial or non-for-profit sector.
• Experience leading complex cross channel journeys or communication plans from start to finish. 
• Experience of facilitating or supporting on user research activities including focus groups, surveys, and user testing. 
• Experience in reporting, evaluating, and testing. 
• Experience of facilitating workshops both virtually and in person. 
• Ability to interpret complex requirements and user needs and make recommendations of implementable solutions.
• Proven understanding of how best to use data insight and analysis to make decisions and inform actionable plans.  
• Knowledge of a Fundraising Database (e.g. Raiser’s Edge or Salesforce)  
• Knowledge of analytic tools (e.g., data dashboards). 
• Knowledge and demonstrable experience of adhering to GDPR and PECR laws and codes of conduct.  
• Understanding of NHS Charities or healthcare fundraising.  
• Excellent interpersonal skills and negotiation skills with the ability to motivate and influence people.  
• Ability to work as part of team and also to use own initiative.  
• Willingness to work had and attend, where necessary commitments outside normal office hours.

We're seeking a skilled and dedicated Maintenance Contracts Officer to join our team in Kings Cross. Working across almost all London Boroughs, we strive to provide a warm, safe home, from which our residents can begin their recovery, and our Maintenance Contract Officer plays a vital role in managing our contracted services effectively to enable this. This is a great opportunity for someone who is resourceful, interpersonal and a strong team player. 

About the role:

As a Maintenance Contracts Officer, you will be responsible for ensuring our contracted suppliers provide high quality, reliable services to our supported housing schemes, to ensure clients have safe, good quality accommodation they can call home.

In your role, you will lead on tender and procurement processes to secure contracts with suppliers that deliver reliable, cost-effective, and high-quality services. You will be responsible for ensuring all contracted suppliers hold relevant qualifications, health and safety and, insurance requirements at the point of tender and throughout the contract period.

You will work with the wider maintenance team to respond to queries from our supported housing colleagues related to contracted services.  

About you:

• You’ll bring experience of contract administration and monitoring the performance of contracted suppliers, with the ability to implement and manage supplier performance improvement plans.  
• Your toolkit includes an understanding of customer needs, and how to manage expectations to deliver a professional service, including recognising and managing dissatisfaction. 
• You have strong negotiation skills, actively listen and effectively adapt to meet the needs of all stakeholders.  
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering the service. 
• You are self-motivated and understand the impact of your work and follow through.
• You can handle multiple tasks and projects simultaneously and prioritise and schedule tasks to meet deadlines and goals.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

This role is more than a job, it’s about making a safe home for people who have experienced homelessness, we offer the opportunity to be part of supportive team who care about the way we do things, and work to improve homes and make a real difference in people’s lives.

Apply now to become a pivotal part of the Single Homeless Project’s Maintenance Team.

Important Info:

Closing Date: Sunday 02nd June at midnight

Interview Date: Wednesday 12th June at 245 Gray’s Inn Road, WC1X 8QY 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

As the Big Local programme enters its final stage, PSBL are seeking a driven and passionate community development officer to join our team and help realise the vision of the Plaistow South Big Local partnership and establish its legacy.

You will usually be based at our new office at Memorial Community Church, Barking Road, E13. You will work alongside the team, providing support across a diverse range of projects. There won’t be many typical days, but your role will include delivering community events and outreach to help residents find their voice, take ownership and reach their potential, alongside general administration task and content creation for our social media platforms and promotional materials.  

This is an excellent opportunity for a highly organised individual with experience of working with communities in either a paid or voluntary capacity. You will be proactive and passionate, using your strong communication skills to engage and build rapport with local people, with experience creating supporting them to come up with great ideas for new initiatives that boost opportunities and improve social cohesion. An ability to work independently is key, with experience of managing multiple and varied priorities.

You will also have good digital skills, using your experience of creating online communications for community projects to be the team’s digital lead. As well as being confident supporting administration tasks including data management and impact reporting.

Hours: 35 hours per week (full-time)

Location: You will work in Healthwatch Newham’s Office 3 days per week. You will also spend two days per week at a community organisation within Newham

Annual leave: 28 days per annum, excluding bank holidays

Overview

Healthwatch Newham wishes to employ a Deaf Outreach Worker.  The role will work with the Deaf community on an action plan of delivery to make improvements across Newham. This is a fixed term contract of 12 months and you will work in partnership with the Newham health and social care system.

You will be a Deaf person with life experience of being Deaf and Deaf culture. You will be fluent in British Sign Language (BSL) and used to working in a bilingual environment with Deaf and hearing colleagues.

We have developed a job description for the Deaf Outreach Worker.  This will provide further information on Healthwatch Newham and the role.  It will include the main tasks and responsibilities, and the skills and experience we are looking for.

At the bottom of this page under 'Application Resources' you will find a BSL Translated video for the job description

Closing date: Tuesday 4th June, 9am

Interview date to be confirmed. Interviews will be held in person, in Newham. We will arrange a British Sign Language Interpreter for the interviews.

Just Like Us is the LGBT+ young people’s charity and works with thousands of schools and young people across the UK through its programmes.

Our Education Programmes are focused on engaging primary schools, secondary schools and sixth form colleges across the UK to take part in our programmes and ensure LGBT+ young people can thrive. Just Like Us has already worked with thousands of schools and gained recognition for our Growing up LGBT+ report (2020) and our Positive Futures report (2023). By 2025, we aim to reach more than 60,000 school pupils annually through our programmes. 

This role is critical to the delivery of this mission and will support the Head of Education Programmes to meet the needs of our several thousand-strong school network so that we can reach even more LGBT+ young people across the UK. This role will be working across School Diversity Week and the Pride Groups programme. 

This role is an entry-level position and will provide the successful candidate with a strong foundation for a career in the voluntary sector. We are looking for someone who is eager to learn, with strong organisational and administrative skills, and good communication skills to join a friendly, driven Programmes Team. 

We are very keen to hear from underrepresented voices, particularly trans and non-binary, Black and/or PoC candidates.

Please see the application pack for more details and how to apply.

Job description

Programme delivery:

• Support the Programmes Team to deliver our programmes, including Pride Groups, School Talks and School Diversity Week 
• Manage the administration of Education Programmes 
• Act as a first point of contact for schools on our programmes, answering questions, sharing new resources and encouraging participation. This includes engaging with new schools to increase our networks and managing a busy inbox 
• Engage new schools to increase our networks, including representing the charity at conferences and events 
• Maintain good relationships with school contacts, lead on liaising with school staff to confirm bookings, monitoring invoices, membership and renewals
• Work collaboratively across teams to manage logistics and ensure the smooth running of Just Like Us programmes throughout the academic year. 
• Support the delivery of our education programmes, including delivering talks, and training for teachers and other education stakeholders on LGBT+ issues
• Support with the creation and development of education resources 
• Assist the monitoring and evaluation of programmes by distributing surveys, collecting case studies and providing analysis of data obtained to evidence our impact
• Support our marketing and communication initiatives, writing emails and monitoring open rates
• Assist with the maintenance of our online portals of resources for school staff and the online school staff networks 
• Support programme effectiveness by streamlining internal workflows and procedures 

Cross-team working

• Collaborate with colleagues in our Communications, Development and Education to deliver our charitable purpose 
• Diversity, Equity, and Inclusion (DEI) Initiatives: Champion diversity, equity, and inclusion initiatives within the charity, promoting a culture that embraces and celebrates individual differences.
• Alongside the senior leadership team, support the development and implementation of DEI strategies to ensure the organisation's programmes and workplace practices are inclusive and reflect the diverse communities it serves.

Safeguarding is a collective responsibility and all employees, volunteers, and stakeholders are expected to actively contribute to creating a safe and supportive environment for children, young people, staff, adults at risk and programme participants.

The listed role responsibilities are not exhaustive and employees may be required to take on additional tasks related to other organisational needs as and when necessary.

Applicants must have the right to live and work in the UK.

Please see the application pack for more details and how to apply.