Data entry volunteer volunteer roles

JOB PURPOSE:

This Role Turns Data Into Action for Community Impact

At Tell My Truth and Shame the Devil C.I.C., every donor interaction, contribution, and campaign generates valuable insight. The Data and Donor Relations Officer ensures that donor information is accurate, secure, and effectively used to build strong relationships, improve engagement, and guide fundraising strategy. You will be the guardian of donor data and the connector between insight and action, ensuring that each supporter feels valued and informed while maintaining ethical and safeguarding standards.

This is not a generic admin role. It is strategic, detail-focused and high-impact, central to the C.I.C’s long-term sustainability.

Purpose of the Role

This role exists to:

• Maintain and manage donor databases with accuracy and security
• Track donor engagement, contributions, and interactions
• Analyse donor behaviour and generate insights to inform campaigns and communications
• Support the Fundraising Director and Communication Specialists with data-driven strategies
• Ensure compliance with GDPR, safeguarding, and CIC policies
• Provide reporting on donor activity, trends, and retention strategies

You are the link between data, strategy, and donor trust.

About the role:

To manage, analyse and maintain accurate donor and stakeholder data, ensuring secure, ethical handling while providing insights and recommendations to improve engagement, retention, and overall donor experience. 

Why This Role Matters

Effective donor data management:

• Strengthens relationships and trust with supporters
• Optimises campaign targeting and impact
• Provides insight for strategic decisions and long-term planning

Without this role, donor engagement risks inefficiency, lost contributions, or ethical lapses. With it, the CIC can grow responsibly and sustainably.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Experience managing donor databases or CRM systems (e.g., CiviCRM, Salesforce, Donorbox).
• Competence in data entry, tracking, and ensuring data accuracy.
• Experience analysing fundraising or donor engagement data.
• Familiarity with Microsoft Excel, Google Sheets, Airtable, or donor management software.
• Knowledge of GDPR, data protection principles, and ethical data handling.
• Experience in non-profit donor relations, fundraising support, or CRM administration.
• Ability to generate clear reports and visualisations for leadership.
• Strong attention to detail and organisational skills.
• Collaborative skills to work with communications, fundraising, and digital teams.
• Ability to identify patterns, trends, and actionable insights from data.
• Problem-solving skills to improve donor systems and processes.

Desirable / Can Be Developed

• Experience supporting segmentation and targeted donor communications.
• Familiarity with donor engagement analytics and reporting dashboards.
• Experience in donor stewardship planning and personalised outreach.
• Understanding of the operational needs of volunteer-led organisations.
• Ability to work with multiple systems and integrate data from different platforms.

Qualifications

• Formal qualifications not required.
• Equivalent professional experience in donor relations, fundraising, or data management is highly valued.

Main Responsibilities/ Key Duties

• Maintain accurate, up-to-date records of all donors, sponsors, and stakeholders across the organisation’s donor management systems or CRM platforms.
• Monitor and track contributions, engagement metrics, and fundraising activities to ensure completeness and accuracy.
• Generate regular reports for leadership, highlighting trends in donor retention, engagement, campaign performance, and income streams.
• Support segmentation and targeting of donors and supporters for personalised outreach and engagement initiatives.
• Collaborate closely with Content and Donor Communication Specialists to personalise messaging based on donor data and behaviour.
• Ensure all personal, financial, and sensitive donor data is handled ethically and securely in line with GDPR, data protection laws, and organisational safeguarding policies
• Analyse donor behaviour, giving patterns, and campaign results to provide actionable recommendations for improving donor experience and engagement.
• Identify opportunities to strengthen relationships with donors and sponsors, including stewardship, recognition, and follow-up communications.
• Maintain and improve data management systems, processes, and documentation to support efficient operations and reporting.
• Liaise with fundraising, membership, and digital teams to ensure consistency and accuracy of donor data across platforms.
• Flag data quality issues or system gaps and recommend solutions to leadership.
• Contribute to planning for scaling donor management systems as the CIC grows.
• Support the development of dashboards, analytics tools, or visualisations to improve understanding and accessibility of donor data.
• Stay up-to-date with best practices in donor management, data protection, and CRM system use within charitable organisations.

What You Gain

• Founding experience in donor relations and data-driven fundraising
• Strategic insight into community-based fundraising and supporter engagement
• Leadership exposure in managing sensitive information and reporting
• Priority consideration for future paid roles
• Direct contribution to C.I.C sustainability and long-term impact

This role builds data stewardship, analytical thinking, and donor engagement skills.

This role is not suitable if you:

• Prefer low-responsibility volunteer work
• Avoid handling sensitive data or detailed reporting
• Are seeking immediate paid employment
• Are uncomfortable applying analysis to strategic decisions

Important to be clear:

• This is a volunteer role during the C.I.C’s build phase
• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:

Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.

A Final Word
Data is about people, not numbers.

If you know that:

• Trust is built through care and accuracy
• Privacy is a safeguarding issue
• Respect keeps relationships strong

Cystar

We empower people with PCOS through a personalized digital platform for education, care, and community.

Product Data Analyst (FemTech)

Volunteer Opportunity: Product Data Analyst (HealthTech Startup)
We’re building a digital health app to support people with PCOS (Polycystic Ovary Syndrome) through symptom tracking, personalised insights, and educational resources. As we prepare to grow, we’re looking for a volunteer Product Data Analyst to help us turn raw product data and user feedback into meaningful insights.
What you’ll help with

• Structuring product and feedback data in Google Sheets
• Setting up simple dashboards in Looker Studio
• Analysing patterns in user feedback (e.g., which features users request most)
• Identifying usability issues across app pages (e.g., symptom tracker, supplements, quiz)
• Helping the team understand how users interact with the app
• Helping build strategy 
• Using AI (plus)

Tools we’re using

• Google Sheets
• Looker Studio
• Firebase

Who this role is ideal for

• Students or early-career professionals in Data Analytics, Data Science, Product Analytics, or HealthTech
• Someone who wants hands-on experience with a real startup product
• Comfortable working with spreadsheets and visualising data
• Curious about digital health and women’s health

What you’ll gain

• Real startup experience working on a live product
• Opportunity to shape how data informs product decisions
• Portfolio work (dashboards and analytics frameworks)
• A chance to contribute to improving support for people living with PCOS

Time commitment

• ~5–6 hours per week (flexible)

If you're interested, do apply.
Let’s build better tools for women’s health together ��

Minimum Hours per Week:

4-6 hours per week

Duration:

1-2 months

Have you confidently used the Beacon CRM system before? Do you thonk you could share your experience of Beacon use and functionality with otthers?

We are looking for someone experienced in the use of Beacon CRM system who can assist our Funrasing & Engagement Team to make the best of this software and can asist with data analysis to help us build our fundraising contacts and achievements.

MednTech

We provide an Android AI tool that analyzes cervical images to support frontline screening decisions.

Synthetic Data Engineer-Medical Imaging

About MedNTech
MednTech is a nonprofit organization developing AI-powered tools to improve early detection of cervical cancer and expand access to care in underserved communities, particularly in Africa. It works by equipping frontline healthcare providers with accessible technology and partnering with local health systems to improve outcomes and empower patients. We have already implemented our diagnostic model in real-world settings in Rwanda. We are now looking to further improve its performance and robustness before our next deployment, and are currently seeking volunteers to support this initiative.

Why Volunteer With Us

We are early-stage, moving fast, and building something that matters. You will have real ownership over technical decisions that directly shape a tool going into the field. Cervical cancer is one of the most preventable cancers in the world, yet it remains a leading cause of cancer death in low-resource settings simply because screening does not reach the people who need it. The tool you help build changes that. If you want your code to save lives, this is that opportunity!

Role Overview
We are looking for a data professional to design and implement synthetic data generation pipelines. These images will be used to augment limited cervical image datasets and improve the robustness of our cervical cancer screening model.

Key Responsibilities

• Develop synthetic image pipelines using diffusion models (Stable Diffusion, DreamBooth, LoRA) or GAN-based approaches
• Generate class-balanced datasets, particularly for underrepresented abnormal cases
• Design and run experiments comparing real vs synthetic vs hybrid datasets
• Evaluate synthetic data quality using FID, KID, and downstream model performance
• Implement prompt engineering and conditioning strategies for medically realistic outputs
• Perform domain gap analysis between real and synthetic data
• Collaborate with ML engineers to integrate synthetic data into training pipelines

Required Skills

• Experience with PyTorch and Hugging Face Diffusers or GAN frameworks
• Strong understanding of data augmentation vs synthetic generation tradeoffs
• Experience evaluating generative models (FID, distribution alignment)
• Familiarity with medical imaging challenges (preferred but not required)

Preferred Qualifications

• Experience with GAN based models and LoRA fine-tuning pipelines

• Prior work with imbalanced or medical datasets

• Understanding of bias in synthetic data

• All roles are highly collaborative and will work closely across the MednTech AI pipeline

• Experience with healthcare AI, low-resource environments, or global health applications is a strong plus

• Candidates should be comfortable working in fast-paced, early-stage environments

Minimum Hours per Week:

4-6 hours per week

Duration:

One-off project

MednTech

We provide an Android AI tool that analyzes cervical images to support frontline screening decisions.

Data Preprocessing Model Specialist-Input Quality & Standardization

About MednTech
MednTech is a nonprofit organization developing AI-powered tools to improve early detection of cervical cancer and expand access to care in underserved communities, particularly in Africa. It works by equipping frontline healthcare providers with accessible technology and partnering with local health systems to improve outcomes and empower patients. We have already implemented our diagnostic model in real-world settings in Rwanda. We are now looking to further improve its performance and robustness before our next deployment, and are currently seeking volunteers to support this initiative.

Why Volunteer With Us

We are early-stage, moving fast, and building something that matters. You will have real ownership over technical decisions that directly shape a tool going into the field. Cervical cancer is one of the most preventable cancers in the world, yet it remains a leading cause of cancer death in low-resource settings simply because screening does not reach the people who need it. The tool you help build changes that. If you want your code to save lives, this is that opportunity!

Role Overview
Your role will be to aid design and implement a preprocessing model that ensures all incoming cervical images meet strict quality and consistency standards before being passed into downstream models.
Our cervical cancer screening method is dependent on pictures taken using a smartphone, leading to large variation in lighting and cervix positions in the image. On top of natural variances in fluid blockages or rotation and angle or cervix, it’s important that only valid images are run through our model.

Key Responsibilities

• Build automated checks for:
• Lighting normalization
• Blur and focus detection
• Angle and framing validation
• Specular reflection handling
• Develop preprocessing models or heuristics to:
• Enhance image quality (contrast, de-noising)
• Standardize image format, resolution, and scale
• Implement image rejection and acceptance criteria pipeline
• Create a quality scoring system for input images
• Collaborate with CV and ML engineers to optimize preprocessing impact on performance
• Optimize preprocessing for real-world noisy data (mobile capture, low-resource settings)

Required Skills

• Strong background in computer vision fundamentals
• Experience with OpenCV, PIL, or similar image processing libraries
• Understanding of image quality metrics
• Experience building automated data validation pipelines

Preferred Qualifications

• Experience with medical image preprocessing

• Familiarity with variability across capture devices and environments

• All roles are highly collaborative and will work closely across the MednTech AI pipeline

• Experience with healthcare AI, low-resource environments, or global health applications is a strong plus

• Candidates should be comfortable working in fast-paced, early-stage environments

Minimum Hours per Week:

4-6 hours per week

Duration:

One-off project

JOB PURPOSE:

This Role Transforms Volunteer Activity Into Structured, Ethical, High-Impact Operations

At Tell My Truth and Shame the Devil C.I.C., our work is powered by people. Volunteer contribution is not just support, it is community, capacity and impact. The Volunteer Operations Analyst ensures that this contribution is organised, visible and aligned with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting people, systems and structure—ensuring that volunteer engagement is consistent, well-managed and sustainable as the C.I.C grows.

This is not a purely administrative role. It is insight-driven, systems-focused and central to how the organisation operates effectively behind the scenes.

This role exists to:

• Support the coordination and tracking of volunteer activity across teams

• Translate organisational needs into structured volunteer workflows

• Maintain and improve systems for onboarding, engagement and offboarding

• Monitor volunteer participation, capacity and gaps

• Support compliance with safeguarding and organisational policies

• Ensure consistency, documentation and scalability in volunteer operations

You are the link between volunteers, systems, operations and organisational visibility.

About the Role

To provide operational support, coordination and systems oversight for volunteer engagement across the organisation—ensuring that volunteers are effectively onboarded, supported, tracked and aligned with the C.I.C’s mission and safeguarding values.

Why This Role Matters

Strong volunteer operations:

• Ensure volunteers are supported, organised and able to contribute effectively

• Maintain safeguarding, compliance and ethical standards

• Create visibility of who is doing what across the organisation

• Build sustainable systems that reduce confusion and duplication

• Strengthen the organisation’s ability to grow and deliver impact

Without this role, volunteer engagement can become inconsistent, unclear and difficult to manage. With it, the organisation operates with clarity, structure and confidence—ensuring that every contribution is meaningful and well-supported.

Experience Qualification and Requirements

Technical Skills

• Strong proficiency in:

• Google Sheets / Microsoft Excel

• Data tracking and reporting tools

• Ability to organize and interpret large sets of data

Analytical Skills

• Strong problem-solving and critical thinking ability

• Ability to identify patterns, trends and inefficiencies

• Detail-oriented with a structured approach to analysis

Communication Skills

• Ability to present data in a clear, concise and actionable format

• Strong written communication for reporting

Organisational Awareness

• Understanding of how teams and workflows interact

• Ability to think in systems, not just tasks

Preferred Background in:

• Operations 

• Business Administration

• Data Analysis or related fields

Preferred previous experience in:

• Operations analysis

• Project tracking

• Process improvement roles

• (Experience working in remote or volunteer-based organisations is an advantage)

Main Responsibilities/ Key Duties

Core Objectives:

• Provide clear visibility into operational performance across all teams

• Identify inefficiencies, bottlenecks and process gaps

• Recommend practical, data-backed improvements

• Support leadership with structured reporting and insights

• Strengthen accountability and operational clarity across the organisation

Key Responsibilities:

1. Data Tracking & Performance Monitoring

• Develop and maintain centralized tracking systems (e.g., Google Sheets)

• Monitor key operational metrics across departments, including:

• Volunteer recruitment and onboarding timelines

• Task completion rates across teams

• Program and project delivery timelines

• Ensure data is accurate, up-to-date and consistently maintained

2. Reporting & Insights

Prepare weekly or bi-weekly operational reports for leadership

• Clearly highlight:

• Performance trends

• Delays and inefficiencies

• Areas requiring attention

• Translate raw data into clear, actionable insights

3. Process Analysis & Mapping

Document and map existing workflows across functions (HR, Programs, Operations, Teams, etc.)

Identify:

• Bottlenecks

• Redundant steps

• Communication breakdowns

• Provide structured recommendations for process improvement

4. Risk Identification & Escalation

Proactively flag:

• Missed deadlines

• Workflow delays

• Inactive or unresponsive team members

• Escalate findings to the Operations Manager with supporting data and context

5. Systems & Process Optimization

Recommend improvements such as:

• Workflow restructuring

• Automation opportunities

• Standardized templates and tracking systems

• Continuously evaluate the effectiveness of existing systems and suggest refinements

6. Cross-Functional Collaboration

Work closely with:

• HR Team (for recruitment and onboarding tracking)

• Team Leads (for task and performance tracking)

• Operations Coordinator / Executive Assistants (for workflow visibility)

• Ensure alignment between data insights and operational execution

Scope and Boundaries for the role:

To ensure clarity and efficiency:

The Operations Analyst WILL:

• Analyze data and workflows

• Provide insights and recommendations

• Track and report performance metrics

The Operations Analyst WILL NOT:

• Manage or supervise team members

• Enforce task completion or chase individuals

• Schedule meetings or handle administrative coordination

• Make final operational decisions

Working Relationship:

The Operations Analyst will:

• Report directly to the Director of Central Operations & Executive Coordination

• Support decision-making but will not replace leadership authority

• Work collaboratively across all teams while maintaining objectivity and independence

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Accuracy and consistency of operational data

• Timeliness and quality of reports

• Clarity and usefulness of insights provided

• Number and impact of process improvements implemented

• Increased efficiency in key workflows (e.g., reduced onboarding time, improved task completion rates)

What Success Looks Like in This Role:

Within the first 60–90 days, the Operations Analyst should:

• Establish a centralized operations tracking system

• Deliver consistent and structured performance reports

• Identify at least 2–3 key operational inefficiencies with clear recommendations

• Provide leadership with improved visibility into organisational performance

Are you a compassionate, good listener with a non-judgmental attitude?  Are you keen to make a difference and contribute to the impact BCWA makes?

We’re looking for friendly, empathetic volunteers to join us, who have strong interpersonal skills and are able to navigate digital systems. Whether you’re a confident communicator who wants to help survivors or a reliable and honest volunteer looking to build your administration and inputting skills, we’d love to have you on board as a SPOC Administration Volunteer!

Administration Volunteers will volunteer within the BCWA SPOC Team, who provide key administrative support to all BCWA services. Volunteers will assist in the smooth running of SPOC; they will access and input case data, collaborating with SPOC staff to ensure cases are allocated correctly. They will also have the opportunity to answer phone calls and enquiries, once they become confident in their role.  The SPOC team is a busy, sometimes high-pressure environment – our volunteers are integral at our busiest times of the year to ensure our clients and services get the support they need.

Volunteering with our SPOC team as an administrator might look like:

• Inputting data into the BCWA case management system.
• Consulting with our SPOC staff to ensure correct allocations.
• Reading referral information and identifying and establishing types of abuse.
• Future opportunities to answer enquiries and phone calls once you have an established knowledge of BCWA services and feel comfortable doing so.
• Being an advocate for BCWA!

As a BCWA SPOC Volunteer, you’ll get:

• All the training you need to understand and be prepared for your role with us, so you can use your time with us to grow and learn!
• Regular check-ins and contact with our Volunteer Coordinator as an opportunity to catch up, reflect and feedback on your volunteering experience with us.
• Access to the Wisdom App and the BCWA wellbeing provision.
• Access high quality support and advice from BCWA whenever you need it.
• Your travel to and from sessions expensed.
• A reference to support you in your next steps, whether that is a voluntary or paid role elsewhere.
• The knowledge that you’re making a real difference to the lives of victims and survivors of violence and abuse as you volunteer alongside a passionate and experienced team!

Important information for all positions

Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.

Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.

Volunteering checks

As a responsible volunteer provider we adhere to safer recruitment practice and all our volunteers are subject to the following checks:

Right to volunteer in the UK

To avoid discrimination we treat all volunteer applicants equally.

We therefore ask all volunteers to confirm they have a Right to Volunteer in the UK.

References

If offered a volunteer role, we will seek 2 references. Ideally, one of these should be your current or last employer, however we understand this isn’t always possible. We ask that one of your referees has known you at least a year.

Examples of references could include:

• a professional from your centre of study, for instance a teacher, lecturer or headteacher
• GP or health visitor
• a character reference from a person who knows you (no familial relations or partners)
• a civil servant from a government agency
• a bank manager

DBS

All volunteer roles are subject to DBS checks at the relevant level.

People & Planet is looking for volunteers to assist with compiling its 2026/27 People & Planet University League; the only higher education ranking that classifies based on ethics and climate justice criteria.

Universities impart skills and knowledge, form life-long beliefs and behaviours, act as centres of communities, employ, house and feed large numbers of people and promote the creation and sharing of knowledge. We believe this makes them uniquely placed to lead on environmental and ethical issues. For this reason the People & Planet University League has been running since 2007 and has been published by high-profile media partners such as The Guardian (2021, 2022. 2023, 2024, 2025), The BBC, and whose data is used in the Sunday Time Good University Guide.

Volunteers will research publicly available university documents and assess universities against our marking criteria, which cover a wide range of climate and social justice issues including decarbonisation, fossil fuel divestment, ethical banking, workers’ rights and environmental management among others. This work will help to incentivise the university sector towards taking immediate and appropriate action on the climate crisis and upholding the rights and wellbeing of all people internationally.

The role will develop and improve the following areas:

• Qualitative research skills

• Attention to detail

• Use of data collection software

• Time management and keeping to deadlines

• Working independently and remotely

• Communication skills

• Knowledge of environmental management processes and sustainability reporting.

Training is provided for the role. We believe the skills and experience gained could be valuable for a number of career paths, including working in NGOs, corporate sustainability, estates management, higher education policy making, research and campaigning among many others.

People & Planet would like to support volunteers in their future careers, so will give all volunteers an official reference letter on successful completion of their placement and will act as a referee for future positions for which you may apply. From last year’s cohort, 100% said they would recommend this position to someone who wanted to add experience to their CV.

Feedback from previous volunteers

‘I think as someone looking for relevant experience to bolster a CV, this is a helpful and not-too-time-consuming position. It had exactly the kind of flexibility that I required at this point in time.’

‘It's a really great opportunity to hone one's research skills, learn more about what our universities can do to improve their impact on the planet, and make a small but real difference.’

Person Specification -the following are essential:

• Access to a computer or laptop and internet connection.

• Familiarity with desk-based research.

• Ability to work accurately and efficiently to agreed standards.

• Reliability and commitment to completing work to deadlines.

• Able to communicate needs with staff at People & Planet and if needed, ask for appropriate support to complete tasks in time.

• Ability to search policy documents for specific information in English.

• Ability to assess information against standardised frameworks.

• Ability to work remotely and independently

The following are desirable:

• Awareness of current issues in sustainability and ethics.

• Experience of research and data collection.

• An interest in higher education policy.

Please note anyone employed by a UK university cannot volunteer as a Researcher.

You will need to commit to

• Two 25 hour weeks of remote work in July and August.

• 5 hours work per day for the two week period. Volunteers can manage their own time flexibly and will receive support from People & Planet, but must meet task deadlines on a weekly basis and attend a short daily meeting. Volunteers are free to work evenings and weekends, but please note People & Planet operates a 4 day week from 9-5.

• One induction session the week prior to your 2 week engagement.

• Completion of a self-access standardisation activity prior to the start of your engagement.

• Attending a brief meeting in the morning or afternoon each day and one individual check-in meeting in week 1.

• Checking the work chat function regularly.

Summer timetable

June 22nd-July 3rd Ethical Investment and Banking, Ethical Careers and Recruitment, Education for Sustainable Development. Induction 18th June 10am

July 13th-July 24th Sustainable Food, Staff & HR, Environmental Policy and Strategy Induction 9th July 10am

August 3rd-August 14th Managing Carbon, Workers’ Rights, Staff and Student Engagement. Induction 30th July 10am

How to Apply

Fill in this form and attach a C.V that has your full name in the filename.

Applications will be processed on a rolling basis until positions are filled, so please apply early to avoid disappointment. The deadline for applications is Wednesday the 20th May at 11:59

Candidates will need to attend a non-competitive group recruitment session and complete an online self-access task before being invited to volunteer with us.

Please let us know if you have specific access needs and what we can do to make the interview, training and volunteer experience more accessible to you, including organising a one-on-one interview. We welcome people with hearing loss, deaf and or disabled people to apply for this volunteer opportunity -unfortunately we don't use BSL so would need to make alternative support provisions for the training, unless a BSL interpreter can join you. If you have specific needs where we might support you by making this volunteering opportunity more accessible, please contact us.

People & Planet welcome applications from BAME folks and people of colour, from disabled people, from LGBTQI*people, from people who speak English as a second language, from people who identify as non-binary gender, from women, from people of different ages, from people with caring responsibilities and from people with irregular migration status, people seeking asylum in the UK or with a migrant background, folks with a working class background, and everyone else.

Be the first friendly voice a carer hears.
Help someone feel supported from the moment they reach out.

Carers Trust Solihull is looking for a First Point of Contact Admin Volunteer who enjoys helping people and keeping things organised. You will welcome new carers, handle enquiries, and make sure every person who joins our service gets a smooth and supportive start.

What you will do
• Record new carer registrations using our simple database.
• Prepare and post welcome packs, including carer ID cards.
• Complete the short 5-question contingency plan with each new carer.
• Answer incoming calls and direct them to the right team.
• Respond to enquiries in a calm and professional way.
• Log actions and update records so carers receive accurate support.
• Signpost carers to Solihull Council services when needed.
• Follow confidentiality, safeguarding, and data protection procedures.

What you need
• Four to five hours a week, on a day that suits you.
• A steady, organised approach.
• Confidence speaking with people.
• A wish to make life easier for unpaid carers in Solihull.

If you want to make a real difference with a warm, supportive team, this role gives you the chance to help from the very first hello.

Volunteer Admin Support

Across the UK, our local branches help disabled people live the lives they choose. Every year, our skilled volunteers respond to thousands of requests, designing and creating bespoke equipment free of charge.

As a local admin support volunteer you are the lynchpin of our local branch activities. You will often be the first point of contact, ensure useful information is circulated to other members and help us make sure we keep all the data and details we need up to date.

What the role involves

This is a varied role that each branch tends to do a bit differently, but it will involve:

• Keeping records and data up to date and taking notes at meetings

• Preparing mail-outs

• Answering enquiries

• Accessing the branch REMAP and Portal accounts

• Booking venues for meetings

• Ensuring branch members are aware of current agreements/activities

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

• Confident using Microsoft Office, the internet and email

• Comfortable organising the administration of a group

• Able to follow REMAP policies and procedures

• Able to understand and apply our risk management system

• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures and a commitment to our aims and values

You’ll also need to complete the induction checklist and some online training.

Where will I volunteer?

This role is largely home based, but it varies from branch to branch – some branches hold in-person meetings once a month or so, and their volunteers tend to be based in the area the branch covers.

If it works better for you, however, there’s a possibility this role could be done remotely.

Time commitment

This also varies, but it’s generally around 1-3 hours a week.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

Are you passionate about sustainability? Do you want to make a real impact on household carbon footprints and promote sustainable living? Can you help us deliver our innovative E-Save app and outreach programme?

What will you be doing?

To support delivery of the E‑Save app, you’ll provide essential administrative support to our volunteer‑led, largely remote organisation. 

You’ll help keep the charity running smoothly by supporting the board and key personnel with communications, record‑keeping, document updates, online meeting organisation, task tracking and maintaining clear, well‑ordered systems.

What are we looking for?

We’re seeking a UK‑based volunteer with at least three years’ administrative experience, including confident use of Microsoft tools. 

You’ll be organised, detail‑focused and able to manage your own workload. 

You’ll support meetings, maintain online files, update documents, manage data and contact lists, and provide general admin support to the Board, Operations Director and volunteer HR team as needed.

What difference will you make?

Your work will provide the operational backbone needed for the organisation to grow and deliver its ambitious programme. 

By ensuring effective administration and communication, you’ll help enable drive the  focus on environmental impact—supporting the delivery of the E‑Save app and helping bring practical climate action into everyday homes across the UK.

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton that supports, empowers, and advocates for women and children.

We aim to encourage women to become self-reliant by helping them identify their needs, make informed choices, and create their own solutions. Our services include a baby bank, a charity shop, and a range of community support initiatives for women facing crises or challenging circumstances.

Our Wolverhampton Baby Bank is a flagship project supporting families with children aged 0–3 by providing essential items and connecting them to vital community services.

About the Role

We are looking for a dedicated and organised Office Manager (Onsite Volunteer) to oversee day-to-day administrative operations and act as the first point of contact for clients, visitors, and enquiries.

This is a key role within the organisation, ensuring smooth communication, efficient processes, and a high standard of compassionate service delivery to the community.

Key Responsibilities

• Serve as the first point of contact for all incoming phone inquiries and visitors.

• Respond to client inquiries professionally and compassionately.

• Conduct initial intake screening and gather essential client information.

• Schedule appointments and manage staff calendars.

• Maintain accurate records of calls, referrals, and appointments.

• Manage email correspondence and administrative communications.

• Prepare, organize, and securely maintain client documentation.

• Maintain digital and physical filing systems in compliance with data protection policies.

• Support day-to-day office operations and ensure smooth administrative workflow.

• Track action items from meetings and follow up with relevant staff.

• Assist in preparing reports, summaries, and operational documentation.

• Coordinate communication between staff, volunteers, and external partners.

• Monitor office supplies and maintain administrative resources.

• Ensure compliance with safeguarding, confidentiality, and organizational policies.

• Escalate urgent, complex, or sensitive cases to appropriate personnel.

What We’re Looking For

• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• Confident handling phone and client-facing interactions
• Compassionate, professional, and client-focused approach
• Ability to work independently and take initiative
• Good knowledge of Microsoft Office (Word, Excel, Outlook)
• Understanding of confidentiality and data protection practices

Experience & Qualifications

• Previous experience in office administration, customer service, or similar roles (2–3 years preferred)
• Experience in nonprofit, community, or healthcare settings is an advantage
• Degree in Business Administration, Management, or related field (preferred but not essential)

Volunteer Commitment

• Minimum 12 hours per week
• Attend agreed shifts consistently
• Complete induction and participate in a 6-week review
• Maintain professionalism, confidentiality, and reliability

Why Volunteer With Us?

• Gain hands-on experience in office management and operations
• Develop leadership, communication, and coordination skills
• Work in a supportive, purpose-driven environment
• Make a meaningful impact in the lives of women and families
• Build valuable experience for your CV

Apply Now

If you’re organised, compassionate, and looking to make a real difference while building your professional experience, we’d love to hear from you.

Job Title: Finance Assistant                                                                           

Reports To: Finance  Manager 

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Finance Assistant to support the day-to-day financial operations of Quilombo UK. This is an ideal role for someone looking to apply or gain hands-on experience in finance within the Third Sector, while contributing to a meaningful, community-led cultural project. 

Position Overview:
The Finance Assistant will support the Finance Manager in tasks such as financial data entry, expense processing, reconciliation, and reporting. This role requires someone with good numerical skills, attention to detail, and a proactive mindset. The opportunity offers valuable exposure to nonprofit financial processes, along with flexibility and training support.

Key Responsibilities:

Finance & Data Entry:

• Collect and accurately enter financial data into spreadsheets and databases.

• Assist in processing staff and volunteer expense claims, ensuring proper documentation and approval.

• Support with checking account balances and assisting in payment reconciliation tasks.

Budgeting & Analysis:

• Help perform calculations and draft basic financial reports.

• Review department budgets regularly and report discrepancies to the Finance Manager.

• Assist in auditing financial records and preparing financial statements.

Reconciliation & Compliance:

• Reconcile discrepancies in financial records and propose corrections.

• Adhere to the organisation’s financial policies and reporting procedures.

• Respond to internal finance queries and offer support where needed.

Continuous Improvement:

• Suggest improvements to increase efficiency, accuracy, or cost savings.

• Maintain accurate documentation and support reporting for audits or internal reviews.

Required Qualifications:

Education:

• Graduation required; relevant coursework or volunteer experience preferred.

• Previous experience in finance, bookkeeping, or administrative support is advantageous.

• Understanding of basic accounting principles is desirable.

Skills:

• Strong numerical skills and analytical mindset.

• Proficiency in Microsoft Excel and Word.

• Excellent organisation, time-management, and attention to detail.

• Ability to communicate clearly with internal stakeholders.

• Professional, self-motivated, and able to work independently.

Benefits:

• Gain real-world experience in finance and bookkeeping within a nonprofit setting.

• Learn financial processes used in the Third Sector.

• Receive mentoring and training to develop finance and administrative skills.

• Work remotely with a supportive and mission-driven team.

• Reimbursement of local travel expenses if in-person attendance is required.

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.

The national charity No Panic supports people with anxiety problems, such as panic attacks, OCD, agoraphobia, social phobia & health anxiety. Our main service is our helpline.

We seek a volunteer to coordinate the Fundraisers Engagement Team, who liaise with people raising money for us by participating in challenges/contests.

The role is to keep track of current and potential fundraisers contacted by team members & the amounts of money raised, & involve other No Panic Teams as necessary.

The Co-ordinator may also carry out the roles of fundraiser contactors, when there is insufficient capa

You will need to provide a reference.

We ask you to commit to volunteer for a year.