Data insight manager jobs in southall, greater london

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are now recruiting a Team Lead for our Connect to Work IPS service across Kingston and Sutton. This is an opportunity to help shape high-quality IPS delivery and support a team to achieve strong, meaningful outcomes for clients.

What you’ll be doing

If you were working with us, you would be leading a team of six Employment Specialists, providing day-to-day direction, supervision, and practical guidance to ensure excellent IPS practice. You would offer regular one-to-one supervision, in-field mentoring, training, and caseload management support. Your leadership would help the team deliver consistent quality and outcomes across the service.

You would work closely with clinical team leads, contract commissioners, and health partners, maintaining strong and positive relationships to support collaborative, client-led work. You would also contribute to improving performance by identifying challenges, supporting solutions, and modelling excellent IPS practice.

Data analysis and monthly reporting would form part of your responsibilities, ensuring that performance information is accurate, meaningful, and useful. You would work alongside the Operations Manager to monitor progress, address areas for improvement, and maintain high IPS fidelity. While the Operations Manager leads on quarterly reporting, your support and insight would be essential.

Although this is a busy and varied role, you would not be working alone. You would be supported by the Operations Manager and the wider Head Office team, with access to training, guidance, and practical help to enable you and your team to succeed.

What you’ll need

You do not need previous team management experience. Instead, we are looking for:

• Experience as an Employment Specialist or Senior Employment Specialist.

• A proven track record of achieving strong performance in outcomes and quality.

• Confidence demonstrating IPS principles and modelling good practice.

• Experience improving performance or supporting change, whether individually or across a team.

• Advantageous (but not essential): involvement in an IPS fidelity review.

Candidates should clearly outline how they meet the person specification in their personal statement.

What we offer beyond your salary

• 30 days annual leave plus paid public holidays (FTE)

• Paid company closed days at the end of the year (FTE)

• Flexible, paid Wellbeing Hour every fortnight (FTE)

• Employer pension contribution of 6%

• Supportive senior leadership and Head Office teams

• Opportunities for growth in a rapidly expanding service

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

What’s next

Before applying, please note that we actively review applications and only progress candidates who provide meaningful answers to the screening questions. We carefully assess CVs and personal statements to ensure alignment with the person specification.

If you are ready to guide a passionate team and help deliver high-quality IPS support for our communities, click Apply to submit your CV and complete the screening questions. Final interview details will follow.

Start your application today and take the next step in your leadership journey.

Membership Marketing Manager
Location: Head Office, Regents Park, London NW1 – Hybrid
Contract: 12-months Fixed Term (Maternity Cover)
Hours: Full Time
Salary: £47,250 per annum

Purpose of the role

The Zoological Society of London (ZSL) is an international conservation charity, driven by science, working to protect and restore wildlife in the UK and around the world. Our vision is a world where wildlife thrives and every role, every person in every corner of ZSL has one thing in common – we are all conservationists, and passionate about restoring wildlife.

We have nearly 150,000 ZSL Zoo Members, who made over 680,000 visits to our conservation zoos – London and Whipsnade Zoo, last year, bringing us over £10 million of income; so they play a key role in supporting ZSL’s important conservation work.

The Membership Marketing Manager leads the growth and engagement of the organisation’s Zoo membership base, developing and delivering strategies that drive acquisition, retention, and long-term value. Working collaboratively across teams, the role ensures seamless, insight-led journeys that convert visitors into loyal members and supporters, underpinned by effective CRM communications and data-driven campaign delivery to maximise income and lifetime value.

This is a 12-month maternity cover role with the emphasis on the membership management elements. The position offers hybrid working, with at least one day per week spent in the office to connect with the team (Tuesdays).

Key responsibilities:

• Strategy and growth: Lead the development and delivery of a data-driven membership marketing strategy to grow acquisition, retention, and member value across all channels.
• Collaboration and partnerships: Build strong cross-team and supplier partnerships to enhance supporter experiences, operational efficiency, and member value.
• Performance and insights: Monitor and report on membership performance, providing insights and leadership to drive continuous improvement and team success.
• Fundraising alignment: Collaborate with Fundraising to nurture member-to-donor pathways through targeted segmentation and coordinated communications.
• CRM and retention: Drive personalised, insight-led CRM and retention strategies that deepen engagement and foster long-term supporter loyalty.
• Digital and systems optimisation: Partner with digital and operational teams to optimise online journeys, systems, and data structures for seamless supporter experiences and retention growth.

About You

• Successfully managed a membership scheme, running both acquisition campaigns and retention programmes.
• Proven experience of developing and implementing marketing campaigns across of variety of media.
• Knowledge of ticketing/CRM platforms (e.g. Spektrix, Tessitura, or Salesforce).
• Confident using performance and customer data to develop actionable marketing plans.
• Familiar with customer databases and developing membership customer journeys.
• Strong interpersonal skills and demonstrable experience of sourcing, managing, negotiating and liaising with suppliers.

About Us

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. 

What do we offer?

At ZSL, we are proud of our approach to employee benefits. Our benefits include: 

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct 
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you 
• Holidays – 25 days annual leave allowance, plus UK bank holidays 
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme 
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops 
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle 
• Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work 
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages 

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group. 

This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.

Closing Date: 16 December 2025
Interviews will be held on 19th December, in person at our head office in Regent's Park, London Zoo.
 NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.

It’s important to highlight your unique skills, experience, and knowledge. Over reliance on AI-generated content may miss key criteria outlined in the job description and reduce the effectiveness of your application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP

The Lord’s Taverners exists to positively impact the lives of young people facing the challenges of inequality. Through inclusive and transformative cricket programmes, we empower young people with disabilities and from disadvantaged communities across the UK and beyond.  

The Role  

We are seeking a dynamic, relationship-driven Philanthropy Manager to lead the growth and development of our major donor programme. Working closely with the Head of Philanthropy and Engagement Events, you will shape and elevate our philanthropy offering, strengthening the foundations, cultivate meaningful long-term relationships, and play a pivotal role in driving significant income growth for the charity.  

This is an exciting opportunity for someone with strong major donor expertise, strategic insight, and a passion for changing young lives through sport.  

About You  

You will bring experience, confidence and creativity to this high-impact role. You’ll be motivated by building a strong pipeline, implementing a prospecting culture and developing strong relationships which in turn secure transformational gifts, and comfortable influencing, collaborating and communicating at all levels – including with high-net-worth individuals.   

Benefits  

- 25 days annual leave + Bank Holidays   

- Five additional holiday days between Christmas and New Year   

- Pension contribution of 6%   

- Group income protection (long-term incapacity pay)   

- Critical illness   

- Life assurance (death in service)   

- Health Cash Plan   

- Enhanced maternity and paternity leave pay   

- Employee Assistance Programme (Health Assured)   

- Two volunteering days   

- Birthday day off   

- Season ticket loan   

- Flexible working   

- Wellbeing plan   

Application Instructions 

Deadline for applications: 15th December   

First round interview, in person 17th or 19th December   

Second round interview, online 22nd or 23rd December  

Job Title:  Development Manager

Location:  London

Reports to:  Chief Executive Officer

Job Summary

The Development Manager will be a dynamic and experienced fundraiser with strong technical skills in grant and funding solicitation, management and stewardship across Crisis Action’s current donor targets including major foundations, governments, and High Net Wealth Individuals (HNWI). They will serve as the anchor of a newly configured fundraising team designed to support Crisis Action to nurture its existing donors and secure the next generation of support for its ground-breaking work.

This role is pivotal in ensuring excellence in our outreach, proposals, reporting and communication to drive resource mobilisation that is essential for the organisation’s financial sustainability at a time when our distinct model and way of working is needed more than ever.

Principal responsibilities

Donor engagement and communications 

• Oversee and coordinate day-to-day engagement with current and prospective foundation, government and individual donors by members of the Crisis Action team
• Represent the organisation vis-à-vis donor representatives 
• Support HNWI donor benefits structure and cultivation plans
• Prepare compelling and timely donor reports, donor updates, letters of receipt and other outreach materials in collaboration with finance and campaign teams.

Grant management and oversight 

• Ensuring timely and skilled drafting, consultation and sign off of high-quality grant proposals 
• Timely acknowledgement of all contributions and compliance with donor requirements
• Preparation of high-quality proposal budgets and financial reports for donors in compliance with grant specifications and deadlines, in close cooperation with the Finance Team
• Review all grant agreements and monitor/ensure the organization's adherence to its contractual commitments. 

Strategic vision and guidance: 

• Provide strategic support to the Chief Executive Officer on short- and long-term fundraising strategies and broader resource mobilisation initiatives to ensure our fundraising strategy and its implementation helps achieve organisational goals
• Set fundraising targets and produce periodic funding forecasts in consultation with members of the team.

Research and intelligence: 

• Carry out donor research and provide strategic insights and donor related updates and background information to relevant colleagues.
• Monitor and ensure a solid pipeline of donor prospects

Team coordination and collaboration 

• Ensure that there is a clear workplan that anticipates what has to happen when to guide team resource allocation and workload management
• Ensure effective and efficient processes of gathering and sharing information across the team to support timely donor engagement and stewardship with clear protocols on the cadence of team calls and written updates 
• Support colleagues to adhere to agreed fundraising roles and responsibilities 

Communications 

• Ensuring effective and timely communications to donors, Crisis Action’s board and team 
• In collaboration with the CEO, ensure timely and regular flow of information to the team on fundraising progress
• Timely production of high-quality fundraising updates for our Board 

Data and Systems Management 

• Sustain, manage and where possible further develop the relevant administrative infrastructure, including grant tracking and reporting systems, Salesforce contact database, events calendars, contact lists, donor profiles, website and annual report donor acknowledgement lists and meeting minutes 

Job Specifications 

Essential Skills & Experience

• Minimum 5 years’ experience in fundraising, donor relations, or development within the non-profit or international advocacy sector
• A proven track record of engaging with foundations and government officials to secure and manage grants
• Demonstrated ability to forge new donor partnerships, and a track record of bringing in new revenue
• Strong understanding of government and foundation funding landscapes with at least some familiarity with differences between them and the stewardship of major gifts from individual giving 
• Experience in drafting compelling fundraising proposals, reports and donor updates for a variety of donors – foundations, governments and individuals 
• Strong all-round communication and storytelling skills
• Experience producing a range of communications materials for different audiences
• Strategic thinker with the ability to translate organisational goals into actionable fundraising plans
• Proficiency in CRM systems (e.g., Salesforce) and grant management tools
• Ability to work collaboratively across teams and cultures with colleagues dispersed across the world
• Financial literacy and a proven ability to understand and construct budgets
• Collaborative and empathetic approach to team and donor engagement 
• Enthusiasm, initiative and willingness to learn
• Ability to work well under pressure and meet deadlines 
• Excellent organisational and administrative skills, including a systematic approach to maintaining donor tracking systems
• Fluency in oral and written English 
• Proficiency in Salesforce and Microsoft Office (Word, Excel, PowerPoint)
• Ability/willingness to travel to staff retreats and for donor visits. 
• Legal right to work in the UK

Desirable skills and experience

• Proficiency in additional languages
• Established donor networks
• Experience managing major gifts and cultivating individual donor relations
• Knowledge of conflict, human rights, or social justice issues

Key Relationships

• Senior Management Team, Development Team, Finance Team, Campaign Leads, Office Directors

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary & Benefits 

Salary: We have set bands for the salary range for all positions at Crisis Action. The baseline of our salary range for this position is £40K per annum. 

Benefits: 25 annual leave days (30 days after 3 years). Up to 6% contribution to pension. 3-month long service leave after 6 years and one-month sabbatical leave in year 10. CA additionally offers an annual inflationary increase, and 2% salary increase in year 2, 4 and 8 subject to availability of funds. 

DEI (Diversity, Equity and Inclusion) Statement

Crisis Action values and nurtures an inclusive culture that sees the diversity of its board, staff, partners, and all we work with as a strength and source of innovation and creativity. We welcome applications from anyone no matter your background, gender identity and expression, nationality, language, ethnicity, colour, caste, race, sexual orientation, ability, religion or belief, age, marriage, civil partnership, or parental status. Equality among all is a driving force in our work and a feature of our recruitment. We strive to ensure that all employment decisions are made entirely on merit. 

Job Title: Volunteer Experience Manager

Team: People and Culture

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)

*This role sits within a pay grade with a pay range of £43,495 to £65,242. The salary on appointment will be set at the lower end of the pay range, to a maximum of £47,845 depending on the candidate's skills and experience. If you are on the same grade then the salary will be as reflected in our pay policy. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

The Volunteer Experience Project aims to create a volunteering journey that is inclusive, engaging, and impactful, one where every volunteer feels welcomed, valued, and supported. A key focus is ensuring our volunteer community better reflects the diversity of the communities we seek to serve.

Our ambition is to grow our volunteer community by 10,000 people over the lifetime of our ten-year strategy, with a particular focus on engaging underrepresented groups:

• People living in communities ranked 1–5 on the Indices of Multiple Deprivation (the 50% most deprived communities)
• People from Global Majority backgrounds
• Women in leadership roles
• Volunteers with a sensory or physical disability

The project is already underway, and this role will bring the drive, expertise, creativity, and insight needed to help make it a success.

Context and purpose of role

The Volunteer Experience Manager is responsible for overseeing and enhancing the volunteer program within the Ramblers. This role involves recruiting, training, managing, and retaining volunteers, ensuring they have a meaningful and impactful experience. The Volunteer Experience Manager works closely with various departments to align volunteer efforts with the organisation’s mission and goals.

The role will report directly to the Head of People Experience.

Key responsibilities

Volunteer Recruitment and Onboarding

• Develop and implement strategies to attract and recruit a diverse pool of volunteers.
• Design and deliver comprehensive orientation programs to introduce new volunteers to the organisation and their responsibilities.

Training and Development

• Create and facilitate ongoing training programs to enhance volunteer skills and knowledge.
• Provide resources and support to ensure volunteers are equipped to perform their roles effectively.
• Organize workshops, seminars, and training sessions to foster continuous learning.

Volunteer Management and Coordination

• Ensure accurate records of volunteer hours, roles, and performance are maintained.
• Develop and implement policies and procedures for volunteer management.

Volunteer Retention and Engagement

• Design and execute recognition programs to acknowledge and celebrate volunteer contributions.
• Organise events and activities to keep volunteers engaged and motivated.
• Regularly communicate with volunteers to provide updates, gather feedback, and address concerns.

Program Evaluation and Improvement

• Monitor and evaluate the effectiveness of the volunteer program.
• Conduct surveys and assessments to gather feedback from volunteers and identify areas for improvement.
• Implement changes and enhancements based on feedback and best practices.

Collaboration and Partnership Building

• Work closely with teams to identify volunteer needs and opportunities.
• Build and maintain relationships with external partners and community organisations to expand volunteer resources.

Technology and Data Management

• Utilise technology track and manage volunteer information.
• Maintain up-to-date records and generate reports on volunteer activities and program outcomes.
• Leverage communication tools and platforms to effectively engage with volunteers.

Impact: The Volunteer Experience Manager plays a critical role in enhancing the effectiveness and impact of the volunteer program. By creating a positive and structured environment for volunteers, they contribute significantly to the organisation’s success, the personal growth of volunteers, and the broader community. Leading to increased volunteer retention, optimised resource utilisation, and a stronger, more engaged community.

Other

• Undertake such other duties as may be reasonably required of the post
• Engage and proactively develop excellent working relationships across the organisation.

The person

Qualification

• Relevant volunteer management qualification or comparable experience

Knowledge, Skills and Experience

Knowledge

This section specifies the theoretical understanding or specific expertise needed for the role:

• Knowledge of the value volunteers add, and the impact they bring to organisations.
• Expert and up-to-date knowledge of the law relating to volunteering and volunteering best practice principles, and procedures, particularly around recruitment and retention.
• Demonstrable knowledge and experience of implementing best practice solutions to drive a volunteering involving ethos and culture.

Skills

This section details the specific abilities and competencies required to perform the job

Effectively:

• Strategic Thinking: Ability to develop and implement strategic initiatives
• Communication Skills: Excellent verbal and written communication skills
• Interpersonal Skills: Strong relationship-building and influencing skills
• Analytical Skills: Ability to analyse data and use insights to drive decision-making
• Problem-Solving Skills: Proactive approach to identifying and resolving issues

Experience

This section specifies the practical, hands-on experience required for the role:

• Experience of ensuring Volunteer and Volunteer Role Manager journeys are accessible and encourage diversity, equity and inclusion.

Personal Attributes

• Active Listener: Listens attentively to others and values their input
• Collaborative: Values and leverages diverse perspectives and skills within the team
• Adaptable: Able to adjust to new situations and challenges with ease
• Problem Solver: Proactively identifies issues and works towards effective solutions
• Analytical Thinker: Analyses information thoroughly and makes sound decisions.
• Detail-Oriented: Pays attention to detail, ensuring accuracy and thoroughness in work
• Mentoring: Willing to mentor and support the development of team members
• Innovative: Embraces new ideas and technologies to improve processes
• Ethical: Upholds ethical standards and integrity in all actions

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Senior Finance Business Partner.

East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.

They are now seeking an experienced Senior Finance Business Partner to take full accountability for delivering strategic financial insights and support across the organisation. This pivotal leadership role will enable the Financial Controller to focus on broader strategic priorities, while ensuring robust financial management, insightful analysis, and effective governance throughout the organisation.

Key responsibilities include:

• Partnering with budget holders across the organisation to develop budgets, forecasts, and reports that inform strategic decision-making.
• Enhancing the quality, accuracy, and timeliness of financial data to create a more forward-looking, insight-driven finance function.
• Lead on the production of end-to-end management accounting.
• Leading ongoing improvements in financial systems, processes, and reporting to drive efficiencies and foster better collaboration.
• Providing financial leadership during key projects, including refining forecasting accuracy and streamlining year-end procedures.
• Acting as a trusted adviser to the senior leadership team, clearly communicating financial risks, opportunities, and insights.

The Ideal Candidate Will Demonstrate:

• Proven experience working directly with budget holders and engaging senior stakeholders.
• Strong expertise in budgeting, forecasting, and financial planning & analysis
• The ability to manage and develop a finance team, with a focus on process improvements.
• Experience in the social housing sector
• Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
• A collaborative, proactive approach with the resilience to work effectively under pressure.

The role offers a generous 33 days on annual leave, highly competitive pension and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.

The closing date for applications is 7th December, but applications will be reviewed on a rolling basis - early submission is highly recommended.

Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.

Business Planning & Performance Specialist

Permanent. Full Time. Hybrid working. (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days).

Location: The role can be based in the following locations:

UK - Cardiff, Edinburgh, London, or Warrington

Salary:

London: £53,459 (including London allowance) per annum

Cardiff, Edinburgh, and Warrington - £48,576 per annum

Applications are reviewed on an ongoing basis. We will be conducting interviews as suitable candidates apply and we'll ready to hire if we find the right person before the job ad closes. So, if you're interested in this role we encourage you to apply as soon as possible.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. 

About the role

Reporting in to the Strategy & Performance Lead, the Business Planning & Performance Specialist will co-lead the corporate planning and reporting cycle, cascading the global strategy into annual corporate plans and OKRs, while fostering a culture of continuous learning and improvement. 

The post-holder will partner with their assigned departments to support them to be high performing teams with business plans aligned to organisational values and goals, and together with the Strategy and Performance Lead and the Business Insights & Intelligence Analyst, they ensure alignment between departmental objectives, operational plans, measures of success and support high performance.

Some of the main responsibilities of the Business Planning & Performance Specialist will include:

• Support the Strategy and Performance Lead in setting and maintaining the strategic planning framework cascading strategy into annual business plans for all business units, enabling alignment with organisational values and goals.
• Co-Lead Corporate Planning and Reporting: Co-lead the organisation-wide corporate planning and reporting cycle—shaping the organisation annual corporate plan, defining OKRs, and tracking progress. Work alongside the other Business Planning and Performance Specialist to drive a consistent and effective business planning process.
• Lead Development of Business Plans and OKRs: Lead the development of annual departmental business plans and OKRs, ensuring alignment with corporate OKRs and integrating budgeting and risk management to produce coherent, strategically connected plans.
• Support Departmental Leadership: Work closely with Senior Management Teams—particularly within Income and Public Engagement, Finance, and Governance—to develop and deliver clear, trackable business plans aligned with organisational strategy. Serve as an active member of relevant departmental management teams to ensure Christian Aid’s strategy and corporate plan are fully embedded across both operational and strategic workstreams.
• Manage Corporate Performance Reporting: Oversee organisation-wide performance tracking and reporting, ensuring timely and accurate updates for senior leaders and key external stakeholders, including inputs to Christian Aid’s Annual Report & Accounts.
• Ensure Strategic Alignment: Liaise closely with the Strategy and Learning Manager and the Impact and Evidence Manager to ensure departmental plans are aligned with the overarching organisational strategy and can support effective reporting and performance management.
• Facilitate strategic decision-making, prioritisation, and tracking of performance against plans in the department, feeding back continuously to improve performance.
• Strengthen Leadership Engagement: Coordinate with senior leaders to support strategic engagement with business plans and performance reports, enabling strategic thinking, accountability, and maximising impact.
• Champion Data-Driven Culture: Promote and embed a data culture across the organisation, working closely with Business Insights & Intelligence Analysts to support data-informed decision-making.
• Promote Continuous Improvement: Foster a culture of continuous improvement and lead enhancements to planning and performance processes to improve organisational effectiveness.
• Collaborate Across the Organisation: Work collaboratively with internal stakeholders to ensure quality engagement, consistent approaches, and alignment across planning, performance, and learning activities.

About you

Who we are looking for

Essential:

• Significant experience in leading organisational planning and performance within a complex, multi-unit environment, including translating strategy into coherent, actionable operational and business plans.
• Strong analytical skills, with significant experience using a range of qualitative and quantitative data sources to inform planning, prioritisation and performance monitoring.
• Proven ability to work collaboratively across departments and leadership groups, building consensus on strategic goals, OKRs and performance measures.
• Experience producing high-quality organisational reporting, such as Annual Reports, Progress Reports, Results Reports or similar publications.
• Broad organisational understanding, with knowledge  and experience of working  finance and governance, or fundraising teams
• High-level facilitation and engagement skills, with the ability to communicate planning and performance concepts clearly, run effective workshops, and ensure corporate processes are accessible and well understood- fostering high ownership and accountability behaviours in teams.
• Strong financial literacy, including understanding of budgeting and financial management practices, and the ability to integrate financial planning with business planning.
• Advanced planning, performance and prioritisation skills across diverse functions and operating contexts.
• Solid grounding in project management, including practical tools and methods for tracking and delivering multi-stream plans.
• Highly developed problem-solving skills and the ability to find innovative and practical solutions.
• Excellent negotiation and influencing skills, with the ability to secure buy-in, shift behaviours, and support adoption of new processes and ways of working across the organisation.

Desirable:

• Highly developed communication skills and the ability to understand and translate complex information to a variety of audiences.
• Experience working in multicultural and diverse environments with a strong commitment to Christian Aid’s values and mission. 
• Experience of working in a dispersed team.
• Highly developed ability to think strategically and laterally, combining big picture thinking with practical application.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Group Financial Accountant.

East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.

They are now seeking a highly skilled Group Financial Accountant to take full responsibility for delivering accurate financial reporting, supporting compliance, and providing key insights to the organisation. This pivotal role will ensure robust financial controls, effective statutory and management reporting, and continuous process improvement across the finance function.

Key responsibilities include:

• Preparing and delivering accurate group financial statements in accordance with statutory and accounting standards.
• Supporting the production of management accounts, with detailed analysis to support decision-making.
• Ensuring compliance with all financial regulations, including VAT, tax, and other statutory requirements.
• Assisting with year-end processes, audits, and liaising with external auditors.
• Maintaining and improving financial systems, processes, and controls to enhance efficiency and accuracy.
• Supporting the finance team with technical accounting queries and process improvements.
• Contributing to the organisation’s financial planning and forecasting processes as required.

The Ideal Candidate Will Demonstrate:

• Proven experience in financial accounting, ideally within the social housing or a similar sector.
•  Strong technical accounting knowledge, including IFRS and UK GAAP.
• Experience preparing statutory financial statements and managing audit
• Ability to work accurately under pressure and meet tight deadlines.
• Excellent communication skills, capable of liaising with external auditors and internal stakeholders.
• Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
• A proactive, detail-oriented approach with a commitment to continuous improvement.
• Experience in leading or supporting on the implementation, enhancement, or integration of finance systems to improve reporting, automation, and data quality.

The role offers a generous 33 days on annual leave, highly competitive pension, and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.

The closing date for applications is 7th December, but applications will be reviewed on a rolling basis—early submission is highly recommended.

Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.

We’re looking for an exceptional Head of Management Accounts to lead our financial planning and analysis function and ensure our budgeting, forecasting and reporting processes deliver accuracy, insight and long-term financial sustainability. You’ll shape and develop the management accounting team while leading business partnering activity and strengthening financial understanding across the organisation.

The Role:

• Lead the Trust’s financial planning, budgeting, forecasting and reporting processes, ensuring accuracy, transparency and long-term financial sustainability.
• Act as a strategic financial partner to senior leaders, providing insight, analysis and recommendations that inform strategic and operational decision-making.
• Oversee financial management across all directorates, including cash flow, reserves and investment planning, ensuring alignment with organisational priorities and risk appetite.
• Support the CFO in the preparation of financial reports and presentations for trustees, funders and other external stakeholders.
• Lead the monthly management accounts, year-end process, audit activity and statutory reporting, ensuring compliance and timely delivery.
• Develop and embed a strong business partnering culture, building financial capability, confidence and accountability among budget holders and project leads.
• Drive the continuous improvement of management accounting processes, reporting and controls to enhance efficiency, consistency and data integrity.

The Candidate:
We are looking for candidates who have the following:

• CCAB qualification (CIMA, ACCA, ACA or equivalent international qualification).
• Proven experience leading management accounting and financial planning teams in a complex charity or commercial organisation.
• Significant experience developing and reviewing monthly management accounts, including reconciliations, variance analysis and forecasting.
• Excellent understanding of finance systems and data flow across diverse systems, including CRM integration.
• Demonstrable experience supporting restricted fund budgeting and monitoring, and financial partnering with fundraising or project-based teams.
• Excellent communication and stakeholder management skills, with the ability to influence and challenge constructively.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 days + bank holidays (pro rata for part time)
• Buy and Sell Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme

About Us: The Woodland Trust is the UK’s leading woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams.

Closing Date: 15 December 2025

Ref: 7207

Are you ready to make a difference? Save the Children UK has an exciting opportunity for an ambitious face-to-face specialist to join us as our Face-to-Face Acquisition Manager. We are keen to hear from highly motivated individuals with a proven track-record of successfully delivering large scale agency fundraising programs.

For this role you'll be required to work from our Farringdon, London office one day per week. Some weeks this may be slightly more, others slightly less.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About you

As our Face-to-Face Acquisition Manager, you will set the standard for brilliant, effective fundraising putting our supporters are at the heart of everything we do. Working with the Senior Manager and Direct Engagement team you will take the lead, bringing both fundraising and operational expertise to deliver strong data driven campaigns, ensuring its success day to day. 

In this role, you will:

• Manage the team to drive the success of our face-to-face agency program, meeting and exceeding KPIs and targets through effective management of stakeholders.
• Manage budget allocation and optimisation across channels, ensuring resources are utilised efficiently.
• Lead the implementation of compliance and safeguarding programs, maintaining the highest standards.
• Support delivery of our innovative fundraiser engagement program, optimising performance and motivation.
• Utilize data-driven insights to adapt campaign delivery and drive continuous improvement ensuring supporter insight and data analysis play a pivotal role in decisions.
• Build strong relationships with agencies through direct engagement and site visits, ensuring transparency and excellence.
• Collaborate with internal teams to improve processes and deliver exceptional results.

To be successful, it is important that you have:

• Experience of managing the delivery of end-to-end face-to-face fundraising activity.
• Experience of task managing a team to deliver results.
• An in-depth understanding of the F2F landscape and different agency models.
• Experience of designing and delivering exceptional training to drive engagement.
• Knowledge and experience of the compliance environment for charity marketing.
• Experience of managing budgets.
• Ability to analyse, interpret & explain results with a focus and drive on results.
• Excellent written and verbal communication skills.
• Commitment to Save the Children's vision, mission, and values.

 What we offer you:

• A diverse, unique role where no two days are the same, with huge capacity to build and acquire new personal and professional skills and create your own scope to make change within one of the world's leading international charities.
• Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Ways of Working

The majority of our roles can be performed remotely in the UK. However, for this role, you will be required to work from our Farringdon Office- London 1 day a week, some weeks this might be slightly more, some weeks could be slightly less Please note that travel costs to your contracted office will be at your own expense. The role requires you to regularly visit teams throughout the UK, costs of which will be covered by SCUK. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

The Research Manager at Healthwatch Hounslow will be an experienced manager of community-focused projects or programmes.

You will be comfortable with all aspects of research – from scoping, to desk research, to fieldwork, to analysis and writing reports. You will be a clear and confident communicator, whether producing concise, engaging content such as reports, or resenting/speaking in meetings or at events.

We are looking for someone who understands and has experience of creatively engaging diverse groups and communities – particularly seldom heard and underserved groups. Ideally you will be familiar with and an advocate for the principles and practices of co-production and public involvement.

The Research Manager will enjoy engaging with a wide variety of people – from hearing residents’ views and experiences of services, to influencing senior commissioners or providers of health services to make changes and improvements.

You will have a keen interest in Health and Social Care; and a passion to ensure that local people in the community are heard, and health inequalities are addressed.  

Do you enjoy crafting stories that bridge divides and create powerful connections? Are you an organised, proactive operator who thrives in a dynamic team? Do you want to help shape a growing community of social leaders tackling poverty in the United Kingdom?

UK Acumen Academy is looking for a Communications & Operations Officer to support our programmes and spread the word about our UK Fellows. We are seeking a self-starter with experience designing and delivering impactful communications who’s eager to learn, collaborate, and grow.

About UK Acumen Academy

UK Acumen Academy is a charity (Charity number 1185457) that develops and delivers transformative leadership programmes, including the Acumen Fellowship, to equip social entrepreneurs across the United Kingdom with the tools and community needed to strengthen their leadership, scale their impact, and create lasting change. 

As the regional partner of Acumen Academy, the world’s school for social change, we are building a locally-rooted and globally-connected network of extraordinary leaders and organisations dedicated to solving problems of poverty and building a world based on dignity.

Through our flagship UK Fellows Programme, we have provided catalytic support to 85 Founders, CEOs, and senior leaders, whose innovations have positively impacted over 3 million lives across the United Kingdom.

Role Summary

As Communications & Operations Officer, you will strengthen how Acumen Academy UK communicates and delivers its mission - supporting bold social leaders and amplifying their stories of change.

Your focus will be on communications: creating and sharing campaigns that tell the story of our Fellows, programmes, and partnerships. Alongside this, you will play a key operations support role, ensuring the smooth running of our programmes, events, and participant communications.

Working closely with the UK Director, Senior Programme Manager, and Acumen Academy’s global marketing team, you’ll help shape how we reach new audiences, engage our growing community, and turn insights into action - while developing your own professional skills and networks.

This role is a full-time role and has a salary of £25,000 to £28,000 per year (depending on experience).

Key Responsibilities

Communications

• Design and deliver digital campaigns, newsletters, and social media that amplify the work and impact of UK Fellows

• Write and edit engaging content for blogs, reports, and events that tell the story of our community and partners

• Collaborate with Acumen Academy’s global marketing team to align messaging, share content, and contribute to global storytelling initiatives

• Track and evaluate engagement data to inform strategy and improve communications performance

• Create visual assets (using Canva or Adobe Creative Cloud) that are on-brand, accessible, and inspiring

Operations

• Coordinate event logistics, participant communications, and cohort updates to support smooth programme delivery

• Manage systems such as Airtable, GDrive, and Microsoft Excel for data tracking and reporting

• Support data collection and impact reporting for projects and funders

• Contribute to improving internal processes that strengthen the participant and partner experience

Qualifications and skills

• Experience creating and managing digital communications (email, social media, web, or campaigns)

• Have an eye for detail

• Can use data to learn and refine

• Comfortable with ambiguity and can take initiative

• Can build strong, authentic relationships and enjoy working collaboratively

• Care deeply about social change and are aligned with Acumen’s values: humility & audacity, integrity & respect, listening & leadership, generosity & accountability

Nice to have:

• Experience crafting stories that connect diverse audiences to purpose

• Familiarity with Canva, Adobe Creative Cloud, Hubspot, or similar tools

• Experience working in purpose-driven or community-focused organisations

• An understanding of the UK social-impact ecosystem

About Time to Shine: This role is part of the Time to Shine leadership programme established by The Rank Foundation. If successful, you will join a cohort of emerging leaders across the Rank network. Over 12 months, you will take part in structured training and peer learning designed to strengthen your leadership, communication, and organisational skills while contributing to your host organisation’s impact.

We encourage applications from people with a wide range of backgrounds and experiences. You do not need to meet every criterion to be considered. As this role is part of the Rank Foundation’s Time to Shine programme, we particularly welcome applications from people who may be underemployed or unemployed, while still warmly encouraging anyone who feels they could thrive in the role to apply.

Employee benefits at UK Acumen Academy

We care about our people and giving them the things they need to succeed, and we are passionate about UK Acumen Academy being a great place to work. Wherever possible we aim to give each person responsibility to choose when and where they work, and to find the right balance between team-based and home working. We have shared office space in Somerset House, and for those working at home we’ll provide you with a laptop and an allowance to get yourself set up. Our pro-rata benefits include:

• Flexible working (with 2 days in the office)

• 33 fully flexible holiday days (including the 8 UK bank holidays)

• £600 annual budget for learning and development

• Access to all Acumen Academy’s online courses free of charge

• Monthly in-person team days

• Monthly working-from-home allowance

• Enhanced maternity and paternity leave

• 3% employer pension contribution

How to apply: 

• Stage 1: Complete your online application (tell us what you can do)

• Stage 2: Invited to an video interview with the UK Senior Programme Manager

• Stage 3: Invited to complete a short case-study exercise (show us what you can do)

• Stage 4: Invited to a video/in-person interview with the UK Acumen Academy team

Diversity: UK Acumen Academy knows that we are strongest when our team has a variety of experience, expertise, and insights to draw from. For us, diversity isn’t merely a strategy: it’s an essential part of our organisational success. We are committed to ensuring that UK Acumen Academy is representative of our society at large, and is an inclusive environment for all, regardless of race, sex, gender identity, sexual orientation, faith, and socioeconomic background.

Do you want to join a passionate and driven Philanthropy team? Do you love uncovering opportunities, connecting insights, and helping to grow meaningful supporter relationships that make a real difference?

Working for this social welfare charity, you will lead on identifying and researching potential major donors, trusts, and companies, turning complex information into clear and actionable insights.

The charity are looking for a proactive individual with excellent analytical skills, a passion for prospect research, and a commitment to maintaining high-quality data.

This is hybrid role with 2 days per week in the London office.

The Charity
A long standing national charity, dedicated to providing life long support from advice services to rehabilitation. They have a staff of c1,500 people securing over 150m last year.
You would be joining a highly respected organisation, known for its supportive and inclusive working culture, offering fantastic benefits including 28 days paid holiday per year (plus bank holidays), contributory pension scheme -employer contribution up to max of 10% and an employee assistance programme as well as much more!

The Role
Working with publicly available information, develop the prospect research function
Work with the team to provide high quality research materials
Ensure new prospects are identified across all fundraising streams
Develop and deliver an effective new business strategy for Trusts and foundations, focusing on the 5 and 6 figure + gift levels
Manage supporter information with respect, and maintain high quality data
Identify, develop and maintain cross stewardship opportunities with other engagement teams

The Candidate
Demonstrable experience of personally conducting research into high-net-worth individuals, companies or Trusts
Experience of retrieving, collating, analysing, distilling and presenting information from a wide range of sources
Experience of presenting research findings to a high standard in a readable, accessible format
Passion for Prospect Research

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.