Data insights analyst jobs in westminster, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SQL Insight Analyst
Salary: Up to £40,155 per annum
Location: Remote with quarterly travel within the UK. See the “Please Note” section below for further details.
The vacancy
We have an exciting opportunity for a SQL INSIGHT ANALYST to join our Data, Insight and Research Team working to support teams charity wide in making data-driven decisions. If you believe in the power of data, evidence and how that can help the lives of our armed forces community, this is the role for you.
Please see below for more information on what just might be your future role.
About The Role
As a SQL Insight Analyst, you will be at the heart of our charity’s ambition to drive our decision making through evidence and data backed insights. Working closely with the rest of the Data, Insights and Research team to enable their access to aggregated or granular data points from our Services and Fundraising databases.
You will become an expert on the data points we collect at Help For Heroes and gain understanding of how these all play a part in achieving our overall goal of ensuring Members of the Armed Forces Community Live Well after Service.
About You
You will be a highly motivated SQL code writer with a passion for making a difference in our community. You will need a sharp and dynamic mind that can infer the business logic that underpins the work we do. You will have the adaptability to be able to speak both in business logic and in the translated SQL language that access the data points needed to provide insight on a particular business challenge. Good organisational skills, energy and the ability to listen, build relationships and inspire both confidence and curiosity within our dataset will be essential to drive the change the Charity is looking for.
We are looking for someone with:
- The ability to write efficient and accurate SQL code.
 
- An aptitude for understanding business logic and translating that into all code written.
 
- Strong communication skills to ensure that requirements are agreed and understood on both sides of the ask.
 
- Basic knowledge of BI tools, in order to implement connections and code to allow for visualisation of the aggregated data.
 
- Effective and efficient organisational and IT skills.
 
PLEASE NOTE:
- We meet as a team quarterly, most often in London or in Downton (near Salisbury). Travel and accommodation if required would be provided.
 
- The successful candidate will work 35 hours per week over 5 days, Monday - Sunday. Core working days will be Monday to Friday with core working hours of 10am-3pm. Working hours will vary to ensure a total of 70 hours is covered over a two-week period, so please take this into consideration before applying.
 
- The successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check
 
About the Team
You’ll be joining a dynamic team of Research and Data Analysts who are passionate about supporting people to make a difference in their lives. We amplify the strengths already present in communities, forge lasting partnerships and initiatives that empower members of the AFC to thrive. Together, the Research and Data analysts provide the insights that empower leadership across the charity to make decisions that move us towards our goal of Armed Forces Community Members living well after service.
Please see the job description for more details.
Closing date: 14th November 2025
Please note: We may close this vacancy early should we receive a high volume of strong applications.
The client requests no contact from agencies or media sales.
Since 1960 we have invested more than £500 million in blood cancer research in the UK. Where we’ve invested, survival rates and quality of life have improved. We’ve been working to beat blood cancer for over 50 years, and we won’t stop until we do. Be a part of our story and help us change the world.
Blood Cancer UK is looking for an insightful and proactive Prospect Researcher to play a key role in driving our high-value fundraising pipeline. You will uncover opportunities, provide actionable insights, and support fundraisers in building meaningful, informed relationships that help deliver transformational impact. The role also involves network mapping, monitoring philanthropy trends, and using digital tools to optimise research and reporting.
We’re seeking someone with strong research and analytical skills, confidence using CRM and data analytics tools, and a creative, curious mindset. Excellent collaboration and influencing skills are essential, as you will work closely with fundraisers, senior leaders, and volunteers to grow Blood Cancer UK’s supporter base and help unlock life-changing giving opportunities.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
This is a full-time role, but we will consider applications from candidates looking to work part-time (minimum 28 hours per week) for the right candidate.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.



                    The client requests no contact from agencies or media sales.
About us
The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy.
About the role and you
We are looking for a data professional to support and manage significant changes in the way our charity uses, processes and manages data. Our teams pride themselves on evidence-informed practice, using research and data to enhance their work at every stage. There are elements of our charity’s work which are unique to our field, making our data highly valuable in contributing to the future of preventing child sexual abuse. We collect data all the time: on the individual progress of our clients, the reach of our campaigns and the demand for our support. As part of our new Tech and Data Strategy, we are taking the next stage in our use of data analysis and data science, ensuring that we use our data more effectively and efficiently to support our teams in preventing child sexual abuse.
We are looking for a Data Scientist/Analyst to help us make this change. You will be based in the LFF Research Team, reporting to our Director of Research and Impact.
This role will facilitate better use, processing and management of data across the organisation. It will focus on four areas:
- Data systems and structures
 - Data analysis
 - Data visualisation
 - Data security and compliance
 
The postholder will work alongside experienced researchers to develop a new portfolio of priority projects to enhance our work. With no fixed task list or assigned service, this role offers the freedom to explore and innovate, identifying where data, data science, and data systems can drive real change.
This role will be remote or hybrid - we have offices in Bromsgrove, Epsom and Edinburgh.
What you’ll get from us
We offer the following benefits:
- Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
 - NEST pension
 - 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
 - Up to 5 days’ learning and development per year
 - Flu jabs & eye tests
 - Season ticket loans
 - Charity discounts
 - Employee assistance programme
 - Option of private healthcare with Benenden
 
How to apply
We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline.
To apply, please download the job pack and return your completed documents by Monday 24th November at 5:00pm. Stage 1 interviews are scheduled to take place on 4th December and stage 2 interviews are scheduled to take place on 10th December for shortlisted candidates.
If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.
#data #research #datascientist #dataanalyst #dataanalysis #datasecurity #datacompliance #datavisulisation
To prevent child sexual abuse and exploitation
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
You’ll play a central role in helping us understand and improve our digital performance. Leading on embedding Google Analytics 4, you’ll shape our digital measurement strategy, and ensure our tracking and reporting is accurate, insightful, and aligned with our broader data ecosystem. Working closely with internal teams and external agencies, you’ll support website optimisation, user experience improvements, and the development of accessible dashboards that inform decision-making across the organisation. You’ll help us make the most of our digital data, combining it with CRM and other sources to generate joined-up, actionable insights. Whether it’s supporting ecommerce tracking, running A/B tests, or identifying opportunities for growth, your work will help us connect more meaningfully with our audiences.
About you
You’ll bring hands-on experience in digital analytics and a passion for using data to improve user experience and drive meaningful change. You’re comfortable working with tools like GA4, Looker Studio, Google Tag Manager, and native analytics platforms across email, social, and search. You’ve used data to optimise customer journeys, run A/B and multivariate tests, and improve conversion through insight-led decision-making. You know how to present complex findings clearly, whether through dashboards or conversations, and you enjoy supporting others to build their confidence with data. Whether your background is in the charity sector or elsewhere, you’re curious about emerging digital trends and motivated by the opportunity to make digital experiences more inclusive, engaging, and impactful.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Wednesday 5 November 2025
Interview date
First interview week commence 10 November 2025
Second interview week commence 17 November 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Salesforce Administrator and Analyst
We are looking for a proactive and detail-oriented Salesforce Administrator and Analyst to join the IPS Grow team.
If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!
Position: IPS Grow - Salesforce Administrator and Analyst
Location: London/hybrid
Hours: Full-time
Salary: £39,000
Contract: Fixed Term Contract to 2029
Closing date for applications: Monday 10 November at 9am
First round interviews: Monday 17 November 2025
Second round interviews: Wednesday 26 November 2025
The Team
IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services in mental health, primary care, and drug and alcohol teams across England.
The Role
This role sits within the IPS Grow Operational Support function and will play a key part in supporting the development, maintenance, and continuous improvement of the Salesforce-based CRM system. You will work closely with colleagues across IPS Grow and Social Finance’s Data and Digital Community of Practice to ensure tools meet the needs of frontline teams and stakeholders.
Key responsibilities include:
- Salesforce design, development and support
 - Data analysis and reporting
 - User support and continuous improvement
 - Collaboration and communication
 
Please note: this role is a fixed term contract to 2029
About You
We are looking for someone with:
- Experience working with Salesforce or similar CRM systems, including configuration, customisation and user support.
 - The ability to advise on design decisions and adapt/develop Salesforce functionality (e.g. custom objects, workflows, automations) without needing to code.
 - Strong analytical skills, with experience cleaning and interpreting data using Excel, Power BI or similar tools.
 - The ability to communicate technical concepts clearly to non-technical audiences.
 - A collaborative approach and willingness to learn from others.
 - Strong organisational skills and attention to detail.
 
About the Organisation
Since 2007, the organisation has helped to pioneer a series of programmes to improve outcomes for individuals with complex needs. These innovations, including the social impact bond model, have mobilised more than £500 million globally. With sister organisations in the US, Israel, the Netherlands and India the organisation has network of partners across the world.
Equality, diversity and inclusion
We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. The organisation is an equal opportunities employer and support a range of flexible working options.
The application process uses Applied, a platform developed by the Behavioural Insights Team, to record your application. Applied is focused on using behavioural and data science to improve hiring decisions and minimise unconscious bias in the recruitment process. You will be asked to respond to four situational based questions, which will allow you to express your ability.
You may have experience in other areas such as CRM Administrator, CRM Systems Administrator, Salesforce CRM Administrator, Salesforce Admin, Salesforce Platform Administrator, Salesforce Support & Admin, Business Systems Administrator, Junior Salesforce Administrator, Salesforce Analyst, Systems Analyst.
This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join MSI UK as a Lead Analytics Engineer and make a real impact with your skills.
Are you ready to lead transformative analytics in a mission-driven organisation? At MSI Reproductive Choices UK, we’re looking for a Lead Analytics Engineer to shape the future of data-driven decision-making in one of the world’s leading providers of sexual and reproductive healthcare.
Hours: Full time, 35 hours per week
Contract: Permanent
Salary: £58,969.32 - £64,866.26 (Depending on experience)
The Role
As Lead Analytics Engineer, you’ll:
- Design and deliver impactful analytics solutions using Power BI and Azure Analysis Services.
 - Lead a team of analytics professionals, mentoring and setting best practices.
 - Introduce machine learning and AI to support predictive insights.
 - Collaborate with stakeholders to drive data-informed decisions across the organisation.
 
What You’ll Bring
- Proven experience in analytics, BI, or data science with both hands-on technical delivery and leadership responsibilities.
 - Expertise in Power BI, SQL, and semantic modelling.
 - Experience applying ML / AI techniques (e.g., predictive modelling, NLP) to real-world problems.
 - Excellent communication skills and a passion for mentoring.
 - A degree in a relevant field or equivalent experience;
 - Relevant certifications in Power BI, Azure, or data science are a plus.
 
What We Offer – More Than Just a Job
We support your wellbeing, growth, and work-life balance with a range of benefits:
Financial Benefits
- Competitive salary with clear progression
 - Up to 5% employer pension contribution
 - Blue Light Card discounts
 
Health & Wellbeing
- 24/7 Employee Assistance Programme
 - GP consultations via Doctor Line
 - On-site Mental Health First Aiders
 
Work-Life Balance
- Bank holidays and weekends off
 - Birthday bonus day off
 - Family-friendly policies
 
Career Development
- Training and development
 - Accredited apprenticeship opportunities
 - Clear career progression routes
 
Ready to lead with data? Apply now and drive meaningful change.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.
                                


                    The client requests no contact from agencies or media sales.
Ivy Rock Partners are delighted to be supporting a leading London-based higher education institution recognised globally for its creativity, inclusivity, and academic excellence. The organisation combines world-class teaching and research with a vibrant, collaborative culture, making it an exceptional place to work and develop your skillset.
The opportunity:
We are seeking two Senior Finance Analysts to join the central finance team on fixed-term contracts of 9 months and 18 months. These roles sit at the heart of the organisation’s financial planning and analysis function, providing high-quality insight to support strategic and operational decision-making.
The positions offer an excellent opportunity to play a key role in the financial management of a complex and innovative institution, working with senior stakeholders to enhance performance, data integrity, and financial understanding.
Key responsibilities:
- Lead and deliver financial planning, forecasting, and analysis to inform strategic and operational decisions
 - Prepare and present management accounts, variance analysis, and financial performance reports
 - Develop and maintain robust financial models, performing scenario and sensitivity analysis
 - Work confidently with large and complex data sets, ensuring accuracy, insight, and compliance
 - Contribute to statutory accounts preparation and external reporting, ensuring accuracy and adherence to accounting standards
 - Support cashflow forecasting, business planning, and audit preparation
 - Partner with colleagues across Finance and senior leadership to strengthen financial processes and insight
 - Play an active role in finance transformation projects, including chart of accounts redesign and data model development
 
About you:
You will be a skilled finance professional who combines strong analytical expertise with excellent communication and stakeholder management skills.
Essential experience / qualifications:
- Qualified accountant (ACA, ACCA, CIMA or equivalent)
 - Significant experience in financial planning and analysis (FP&A) or senior analytical roles
 - Proven ability to manage and interpret large, complex data sets
 - Strong understanding of statutory accounts and financial reporting requirements
 - Excellent Excel and financial modelling skills
 - Confident presenting complex financial information clearly to non-financial audiences
 
Desirable experience:
- Experience within higher education, public sector, or large multi-entity organisations
 - Involvement in finance data or systems transformation projects
 
Benefits:
- Generous annual leave (34 days excluding bank holidays) plus 2 days’ paid volunteering leave.
 - Discounted medical insurance and eye care benefits.
 - Pension scheme with competitive employer contribution (e.g., LGPS) for eligible staff.
 - Flexible and hybrid working arrangements (flexible hours and dynamic working policy).
 - Discounts and interest-free loans for travel, tech purchases, lifestyle brands, gym/fitness centre access, nursery fees and more
 - Defined LGPS pension scheme
 - Staff development support
 
For a confidential conversation about the role please get in touch with Megan Hunter
The Talent Set are proud to be partnering with Christian Aid to recruit this pivotal role as part of their ongoing transformation to become a 'digital first' organisation. 
Role: Digital Performance Advisor 
What’s on offer:
Salary:  London £54,527. Cardiff/ Warrington/ Edinburgh £49,664
Location: London, Cardiff, Warrington or Edinburgh 
Pattern: Hybrid 2 days/week 
Permanent: full-time with flexible hours
The role:
- Conduct in-depth analysis of user behaviour across Christian Aid’s digital platforms using a range of analytics tools. Structure, extract, and interpret data to generate insights that inform and improve the overall digital experience.
 - Develop and present data-driven hypotheses to evaluate and optimise campaign performance. Provide clear feedback and actionable recommendations to support ongoing digital enhancements.
 - Serve as a subject matter expert in digital analytics, delivering detailed campaign performance reports and actionable insights. Collaborate closely with cross-functional teams to build consensus and drive data-informed decision-making.
 - Utilise digital reporting dashboards such as Power BI and Looker Studio to effectively communicate key digital KPIs, enabling informed, strategic decisions across the organisation.
 - Perform user experience analysis through usability testing and analytics tools to identify opportunities for improvement on the Christian Aid website, ensuring an optimised and impactful user journey.
 - Design and implement robust A/B and multivariate testing strategies. Ensure thorough documentation, analysis, and dissemination of testing outcomes to promote a culture of learning, iteration, and continuous improvement
 
About you:
- Demonstrated expertise in digital analysis and insights, with a strong track record of producing data-driven reports and actionable recommendations across platforms such as Google Analytics 4, email marketing, social media, and META.
 - Proven ability to optimise marketing, fundraising, and conversion strategies through comprehensive performance analysis.
 - Highly proficient in statistical analysis techniques, including:
	
- Descriptive and comparative statistics
 - A/B testing
 - Data modelling to identify trends and support performance improvement
 
 - Advanced knowledge of digital performance tools and frameworks, including:
	
- Google Analytics 4 (funnel analysis, segmentation, e-commerce tracking)
 - Google Tag Manager
 - Hotjar or ContentSquare
 - Power BI
 - Looker Studio
 
 - Skilled in defining and managing tracking requirements, implementing tag management solutions, and integrating digital data with CRM systems.
 - Strategic and analytical thinker with a strong learning mindset; able to work independently to:
	
- Identify performance gaps
 - Develop innovative solutions
 - Implement methods to improve user experience and increase conversions
 
 
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
*Please note, all 3rd party agencies speculative CVs and direct will be forwarded onto The Talent Set*
1st stage Interviews to be held via Teams on Thursday 9th October, with 2nd stage being held on Thursday 23rd October (likely to be in person at their Waterloo offcie).
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Financial Planning and Analysis Manager
£52,744 pa plus excellent benefits
London WC1 and home-based - hybrid with expectation to work at London office 40% of the time
35 hours per week, full-time
Permanent contract
The Royal College of Paediatrics and Child Health (RCPCH) is seeking a strategic and analytical Financial Planning and Analysis (FP&A) Manager to play a pivotal role in supporting the College’s mission to improve child health by ensuring effective financial planning, reporting, and business partnering across the organisation.
Reporting to the Associate Director of Finance, you will lead on the annual budgeting and forecasting process, produce regular financial performance reports, and develop financial models to support key strategic decisions. You will ensure that the College’s leadership has access to clear, insightful analysis to guide financial and operational planning.
You will foster a culture of effective business partnering, providing expert financial advice and support to budget holders and colleagues across the organisation.
Key responsibilities include:
- Leading the annual budgeting process and developing regular reforecasts in alignment with the College’s strategic priorities
 - Producing timely and accurate monthly, quarterly, and annual financial reports and analysis
 - Developing financial models to support key strategic and operational decisions
 - Providing financial insight and advice to senior leadership and budget holders to support informed decision-making
 - Line managing and developing the Finance Analyst, fostering a culture of excellence, accountability and continuous improvement
 - Ensuring the integrity of financial information through robust processes, controls, and analytical review
 - Partnering with the Financial Controller to support compliance, audit preparation, and financial controls
 - Supporting finance system development and the use of tools such as Power BI for enhanced reporting
 
Essential skills and experience include:
- Qualified accountant (ACA, ACCA, CIMA, or equivalent)
 - Minimum of 5–7 years’ experience in financial management roles
 - Strong analytical skills and ability to provide clear, actionable insights
 - Proven experience of leading budgeting, forecasting and financial reporting processes
 - Excellent communication and stakeholder engagement skills
 - Advanced Excel skills and experience of financial modelling
 
The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.
The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.
The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.
Closing date: 10 November 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Royal College of Paediatrics and Child Health advocates on child health issues at home and internationally.


                    The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About HOST
HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges.
And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive.
We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term.
In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future.
Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world.
About the Role
As Partnerships Manager: Changemakers, you’ll lead the team that supports HOST’s global community of hosted partners (HPs). You’ll oversee all Community Support activity, ensuring partners receive the clear, responsive, and values-led service that enables them to focus on making change happen.
This role sits at the heart of the Partnership Management Circle. You’ll manage a small, high-performing team of Community Support Leads, coordinate cross-team development projects, and ensure that systems, processes, and communications evolve in step with the growing needs of our hosted partners.
Core Responsibilities
1. Leadership and Management
- 
	
Line manage the Community Support Team, providing coaching, direction, and performance feedback.
 
- 
	
Oversee delivery of all Community Support activities, ensuring consistency, quality, and alignment with HOST’s mission and tone of voice.
 
- 
	
Coordinate cross-team projects that strengthen HOST’s service offer and internal collaboration.
 
2. Hosted Partner Experience and Development
- 
	
Lead the design and delivery of the Hosted Partner Journey, from onboarding to exit.
 
- 
	
Oversee the production of guides, FAQs, and templates that improve hosted partner understanding and experience.
 
- 
	
Manage complex partner queries and ensure appropriate resolution in collaboration with Legal, Finance, and Operations.
 
3. Systems, Processes, and SOPs
- 
	
Develop and maintain all Community Support SOPs.
 
- 
	
Support the development and testing of HOSTHub features relevant to Project Hosting.
 
- 
	
Work with the Tech and Operations teams to improve efficiency and automation.
 
4. Risk and Compliance
- 
	
Lead risk identification, screening, and management for Hosted Partners.
 
- 
	
Work closely with the Legal Circle on legal requests, contract amendments, and risk escalations.
 
- 
	
Maintain accurate documentation of risk assessments and resolutions.
 
5. Pricing, Performance and Development
- 
	
Set and manage pricing within the approved HOST fee range.
 
- 
	
Track and analyse key performance indicators (KPIs) with support from the Data Analyst.
 
- 
	
Lead annual Project Hosting service reviews and contribute to continuous improvement.
 
6. Collaboration and Communications
- 
	
Work with Communications to deliver partner-facing materials, including the Project Hosting Bulletin.
 
- 
	
Ensure all partner resources reflect HOST’s empowering, expert, and empathetic tone.
 
Required Experience
- 
	
5+ years' experience in operations, partnerships, or programme delivery within a not-for-profit, social enterprise, or international NGO.
 
- 
	
3+ years' experience managing partner or client relationships, ideally across multiple regions or cultures.
 
- 
	
2+ years' experience leading and developing a small team, including setting goals, coaching, and performance management.
 
- 
	
Confident managing systems, workflows, and digital tools (such as ClickUp, Zendesk, Jotform, or CRM platforms).
 
- 
	
Proven ability to coordinate across departments and disciplines to resolve complex partner or client issues.
 
- 
	
Experience designing, documenting, and improving organisational processes or SOPs to drive efficiency.
 
- 
	
Strong analytical and reporting skills, with the ability to interpret data and translate insights into service or system improvements.
 
- 
	
Excellent written and verbal communication skills, with the ability to represent HOST’s tone and values in partner-facing communications.
 
- 
	
Demonstrated organisational and problem-solving skills, with a track record of meeting deadlines in fast-moving, distributed teams.
 
- 
	
Confident working independently in a remote, cross-cultural environment, with strong self-management and collaboration skills.
 
At HOST, we believe change starts with people who care.
If you’re passionate about building systems that help others thrive — and want to play a key role in supporting changemakers around the world — we’d love to hear from you.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.