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Closing in 6 days
The Talent Set, City of London (Hybrid)
£33,000 per year
Posted 1 day ago
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£23,970 - £24,570 FTE (£14,382 - £14,742 pro-rata for 22.5 hours/week)
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Join the Royal Historical Society's professional office and help support history and historians.
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£12,737 per annum (£29,700 FTE)
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£25,000 - £30,000 per year dependent on your skills, knowledge and experience
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Page 25 of 52
City of London, Greater London (Hybrid)
£33,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The Talent Set are delighted to be working with a fantastic health charity to recruit their Supporter Care Officer.

The charity offers a flexible working environment, working from their London office 2 days per week.

We are looking for a highly organised and confident Supporter Care Officer to administer and provide an excellent supporter care service for the Fundraising team.
You will be the first point of contact for prospective and existing supporters, helping with enquiries, taking donations, reassuring concerns and ensuring supporters have a positive experience with every contact and interaction they have. You will be confident working independently and will use your own judgement to solve problems and communicate with a wide range of our supporters and donors – and guiding them to key information, quickly and clearly, using offline and online channels.

Key Responsibilities:
 

  • Responsible for providing a welcoming and professional first point of contact for prospective and current supporters who contact the charity by telephone, mail, or email.
  • Deal with enquiries, concerns, or complaints about fundraising activities, diplomatically and sensitively, taking responsibility for following up with clear, accessible and relevant information.
  • Send out thank you letters and welcome packs promptly and within agreed time frames, to ensure all supporters, especially new donors, regular givers and legacy pledgers, feel valued and motivated to keep donating.
  • Use own initiative to thank our mid-value donors and legacy pledgers personally where possible, in accordance with our stewardship plans.
  • Proactively suggest improvements to our supporter stewardship strategy and working with the Individual Giving Manager to implement these.
  • Use Raiser’s edge/ RE NXT, our customer relationship management database, with accurate data entry for all enquiries, updating customers’ addresses, contact preferences and all other admin needs.


Person Specification:
 

  • Have a good standard of IT skills and computer literacy specifically relating to MS office packages, database/ CRM systems and the recording or inputting of data.
  • Experience of providing excellent customer service, ideally within charity fundraising.
  • Strong written and verbal communication skills a good level of confidence, diplomacy, and empathy, especially on the telephone.
  • Well organised and able to manage and prioritise workload, to meet deadlines.
  • Able to use own judgement and take the initiative to introduce new ideas to improve service.
  • Demonstrates ability to make decisions on enquiries, including escalating complex issues when needed.
  • Excellent administrative skills and attention to detail, with an understanding of processes and protocols to protect data and uphold GDPR.
  • Strong interpersonal skills and comfortable talking to people of all backgrounds.



To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Posted by
The Talent Set View profile Organisation type Recruitment Agency Company size 1 - 5
Posted on: 05 September 2025
Closing date: 12 September 2025 at 14:06
Tags: Fundraising, Customer Service