Data manager jobs in hammersmith, greater london

Legacy and In Memory Marketing Manager

Contract type: 7 Month, Fixed term contract, Full Time, 35 hours per week

Location: London, UK subject to the right to work.

UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role. 

Salary: £44,168 - £46,493 per year with excellent benefits

About WaterAid

Want to use your skills in fundraising and marketing to play a vital role in making clean water, decent toilets and good hygiene usual for everyone everywhere?

We need creative and insight led people. In return, you will be encouraged and empowered to be yourself at your very best.

Join WaterAid as our Legacy & In Memory Marketing Manager to inspire supporters to add water to their will and help millions of people to thrive thanks to the life-changing power of clean water for generations to come. Change starts with water – change starts with you.

About the Team

The WaterAid Legacy & In Memory team is responsible for increasing supporter and public awareness and consideration to give a gift in their will and/or an in memory gift. We deliver an audience led communication programme using diverse channels and products. The team deliver supporter journeys, engage staff in the cross promotion of gifts in wills and in memory giving and all aspects of legacy gift case management. We contribute to 14% of WaterAid’s voluntary income, meaning you’ll be a vital part of helping us reach even more people with life-saving clean water. 

About the Role

As our creative, innovative and data led Legacy & In Memory Marketing Manager, you will be responsible for developing and delivering WaterAid’s legacy and in memory fundraising programme with the support of the Legacy and In Memory Marketing Officer. You will deliver multi-channel campaigns across TV, digital, direct mail, email and events to raise awareness of gifts in wills, generate legacy enquirers and create inspiring journeys to nurture and engage legacy and in memory supporters.

In this role, you will plan, manage and execute multi-channel campaigns across the marketing funnel, as well as work with the Legacy and In Memory Marketing Officer to deliver exceptional stewardship, through personal communications and events, to our committed supporters.

You’ll also: 

• Be responsible for using data, analysis and insight to innovate and maximise both existing campaigns and seek to test new audiences and channels that meet specific objectives within the LIM Team plans
• Undertake Project Management responsibilities required for the successful and timely delivery of multiple channel campaigns – including delivery of the award-winning legacy consideration campaign What Jack Gave across TV and digital
• Manage, coach and motivate the Legacy and In Memory Marketing Officer to deliver their campaigns.
• Manage relationships with external agencies and suppliers to ensure the effective and timely delivery of campaigns 
• Operate a rigorous test to learn methodology, regularly monitoring, evaluating and analysing campaigns

Requirements

You’ll be passionate about using your experience in fundraising and marketing to make a difference by creating inspiring and supporter-led communications that effectively raises consideration for legacy giving and uncovers new legacy prospects and legacy pledgers.

To be successful, you’ll need: 

• Proven experience in direct marketing – print and digital
• Experience of leading and motivating internal and external stakeholders
• Experience of developing and implementing multiple channels campaigns
• Experience in monitoring, evaluating and analysing complex campaigns to improve performance and manage expenditure budgets
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Although not essential, we also prefer you to have:

• Experience of legacy or in memory fundraising

• Experience of innovation and new product development
• Experience of developing and implementing supporter journeys across multiple channels

Closing Date: Applications will close 12:00Pm UK Time on Monday 23 June. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening:

To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Carers are at the heart of everything we do. That's because unpaid carers are the people holding their communities together. Caring can be rewarding, but far too many carers are facing tough life challenges that can make it hard to keep on going. It could be money worries because they've had to give up work or the sheer exhaustion that can come from caring. Carers, of all ages, including young carers, need much more support. And that's why we're on their side, fighting for the recognition they deserve and delivering the services they need most.

We do this by partnering with our UK-wide network of local organisations, who collectively reached over one million carers last year.  We work with our network to deliver the best possible support for carers - both nationally and locally. At a national level we raise funds, influence governments and campaign for change. Then we turn this into what carers really need: small grants, up-to-date information and practical support.

Our ideal candidate:

• Proven experience in project management using Agile and Waterfall approaches, particularly in CRM implementation or similar digital transformation projects.
• Strong understanding of Dynamics / Salesforce CRM systems and their application in a non-profit or charity context.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

If this sounds like you, download the attached recruitment pack to find out more about the role. 

NACCOM is recruiting a new permanent External Affairs Manager to lead the work of our small but highly impactful External Affairs team.

About the role: 

NACCOM is a national network of over 135 frontline organisations and charities across the UK, working together to end destitution amongst people seeking asylum, refugees and other migrants who aren’t able to access public funds because of their immigration status.

We do this by campaigning collectively for a fairer, more humane immigration system that doesn’t leave people destitute, and by sharing our learning, innovation, and resources across our membership to increase the level of accommodation provision and support the network is able to provide.

Join our charity at a pivotal moment. As our External Affairs Manager, you’ll sit at the heart of a high-performing, fully remote team, ensuring that migrant homelessness and destitution is high on the agenda. You will lead and mentor a talented External Affairs team, amplifying NACCOM’s voice as the UK’s expert voice on how the asylum and immigration system drives homelessness and destitution. 

With our 20th-anniversary milestone and a bold new organisational strategy on the horizon, you’ll seize fresh opportunities to deepen our influence. Working hand-in-hand with frontline members, people with lived experience, and high-profile partners, you will deliver sharp, evidence-led campaigns and projects that put migrant homelessness at the top of policy and media agendas. 

A strong aptitude for communications and campaigns, and an understanding of how that works alongside policy and research to underpin the external affairs function, is vital.

This role is for a dynamic, collaborative advocate who is passionate about social justice. If you’re ready to turn insight into impact — shaping narratives, forging alliances, and driving systemic change—we’d love to welcome you to NACCOM. 

- - - - -

Key role information:

Hours: Full-Time (35 hours) or Part-Time (28 hours) per week 

Salary: Starting salary £43,000 annual FTE (plus £4,000 London Weighting if applicable) 

Leave: 25 days per annum plus Bank Holidays (England and Wales) pro rata plus additional concessionary days off between Christmas and New Year 

Pension:NACCOM will contribute 6% of your gross salary 

Additional benefits: flexible working hours, wellbeing time, wellbeing practice and Calm App

Contract: Permanent 

Location: Home-based plus travel - all in the UK (approx 5 days per month). Opportunity to work part-time in a members’ office or a co-working space. 

Responsible to: Director 

- - - - -

Job purpose:

The External Affairs Manager will work closely with the Director and provide vital support to NACCOM and its members by: 

• Ensuring the strategic planning, management and alignment of communications, policy, research, campaigns, and advocacy as part of the External Affairs function at NACCOM. 

• Ensuring NACCOM’s external affairs functions feed from and into our network development work and our Community Ambassador / Research programme 

• Growing and safeguarding NACCOM’s brand identity, integrity and strategic positioning across all our external channels, networks and audiences. 

• Line-managing and supporting the Policy and Research Co-ordinator, Community Research Facilitator and part-time Communications Co-ordinator (currently covered by a freelancer) as well as managing any external consultants NACCOM works with across the External Affairs function. 

• Along with the Director, acting as spokesperson for NACCOM.

• Overseeing the spend against budget for External Affairs-related work. 

• Representing NACCOM at key, high-level meetings and coalitions, including with journalists, decision-makers and partners. 

• Actively supporting a culture of collaboration, support and mutual respect at NACCOM and across the membership network.

For more information about the role, including person specification, please download the Job Description. 

Recruitment timescales: 

• Tuesday 8 July 2025 at 23.59: Deadline for applications

• Wednesday 23 and Thursday 24 July 2025: Stage one interviews held online as a Zoom call.

• Wednesday 30 July 2025: Stage two interviews with team, ideally in person but possibly online. 

Role Title: Supporter Contact Manager
Salary: £48,166 to £49,558
Location: London
Tenure: Permanent - Full Time

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want

Are you a keen advocate of women and girls’ rights in emergencies? 

Are you ready to take the lead in delivering an exceptional supporter experience and shaping the way people engage with one of the UK’s most impactful international charities? 

Then we'd love to hear from you!

ActionAid UK is looking for a dynamic and compassionate Supporter Contact Manager to lead our dedicated contact centre team. This is your opportunity to drive excellence in supporter engagement, ensuring every interaction reflects our values of justice, dignity and empowerment.

This role sits at the heart of our fundraising operation, where no two days are the same. You’ll be responsible for managing a multi-channel team that handles everything from phone and email to SMS and social media, ensuring every supporter is heard, valued and inspired to remain part of our mission. As the leader of this team, you will ensure not only high-quality service delivery but also that each supporter touchpoint aligns with our “Every Supporter Matters” ethos and feminist leadership principles.

Your impact will be felt across the organisation. You’ll collaborate with teams in fundraising, digital, compliance, data and beyond—ensuring smooth operations and continuous improvement across systems and processes. You’ll guide the development of performance frameworks, bring fresh ideas to enhance our contact strategy, and champion innovation through digital tools like webchat and WhatsApp. We’re looking for someone with a natural flair for leadership and a passion for service excellence. If you thrive on motivating teams, improving systems, managing complaints with empathy, and ensuring every supporter feels truly connected to our cause, then this is your chance to lead with purpose. At ActionAid, we don’t just respond to the world’s challenges—we work to transform them.

We are seeking someone with experience of leading a contact team or similar in a complex work environment, experience of a contact centre environment and associated systems and processes as well as  experience of contributing to an operations management team. An understanding of CRM and contact systems and ability to manage project change processes as well as a commitment to work in person from our London office 2 days a week.

Be part of something bigger. Apply to join ActionAid UK and lead the charge in how we connect with the people who make our mission possible.

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer. 

Additional information

Diversity, equality, inclusion and belonging:

Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.

AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.

Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.

Recruitment processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions.

Ascension Community Trust (ACT) is a much-loved community-based charity in Custom House, Newham.  We deliver a range of projects including Newham District Foodbank (a Trussell Trust foodbank run by ACT and two community partners), welfare benefits advice, immigration advice, ESOL classes, work with adults with learning difficulties, as well as work with children, young people and their families.

This an exciting time for the programme with a SEND school being built next door to our centre, and with established relationships with several care homes – we expect that this programme will go from strength to strength.

The programme currently consists of:

• Inclusive Art Group
• Supported Volunteering
• Weekly Community Meal
• Gardening Project with children from a local SEND school.

You will have the leadership skills to support a small team of sessional staff. You will be at ease in relating to adults and children with learning difficulties as well as their parents and carers. You will be passionate about the well being and integration of people with learning difficulties with an understanding of their needs.

Christian belief is not a requirement of the role; however, it is essential that the successful candidate will be comfortable working in sympathy with our values.

If you share our values and want to make an impact within Newham, then we look forward to hearing from you!

Impact Manager Job Description and Person Specification

Job Title: Impact Manager

Role Overview

This is an exciting opportunity to join Young Hammersmith & Fulham as we implement our recently approved Impact Measurement Framework. The Impact Manager will design and implement measurement systems that track progress against our strategic themes while building a stronger evidence base for the youth sector across the borough. This role will act as an impact catalyst (a change agent who drives outcome-focused thinking) for both Young H & F and its members, contributing to a 'culture of impact' where outcome measurement becomes routine and is embedded throughout our network.

Key Details

• Line Manager: Chief Executive Officer
• Salary: £38,000 - £45,000 pro rata (dependent on experience)
• Location: Hybrid -- Ed City Campus, Hammersmith & Fulham, and remote working (with regular on-site presence at Young H & F office and member locations)
• Contract: 12 months with potential for extension; Part-time (16-24 hours per week)
• Annual Leave: 25 days per year (pro rata) plus bank holidays and the Christmas closure period
• Start Date: September 2025

Key Responsibilities

Core Functions

System Design & Implementation

• Develop a comprehensive measurement system aligned with Young H & F's strategic themes and SMART targets (specific, measurable, achievable, relevant, time-bound goals)
• Create user-friendly data collection tools and templates for member organisations
• Establish baseline engagement metrics for all 100+ members and implement regular Net Promoter Score tracking
• Design and launch a pilot impact measurement programme across five member organisations

Data Analysis & Reporting

• Lead creation of quarterly insight reports and annual impact reports for stakeholders
• Develop compelling data visualisations and reporting formats for diverse audiences (trustees, funders, members, young people)
• Interpret data to identify trends and provide actionable recommendations to inform operational decisions

• Support team reporting to partners and funders

Member Engagement & Capacity Building

• Champion the value of impact measurement among member organisations
• Develop practical guidance materials and "low investment, high impact" data collection approaches that respect members' time constraints
• Support integration of outcome measurement into daily activities and member visits
• Design flexible delivery options for training and support (in-person and virtual)

Additional Responsibilities

Research & Innovation

• Conduct a member engagement audit to establish current baselines
• Implement efficient data collection at events and develop youth-led research approaches (research designed and conducted by young people themselves)
• Stay current with youth sector research and policy developments
• Track partnership funding and outcomes data

Quality Assurance & Compliance

• Maintain best practice standards in charity impact reporting
• Ensure full compliance with data protection legislation
• Implement appropriate data analysis tools and methods
• Align data strategy with organisational strategic plan

System Management

• Support implementation of impact data capture within our Plinth system (our internal database)
• Train team members on system usage for recording impact metrics
• Provide regular progress reports on agreed outputs and outcomes

  Person Specification

  Essential Skills and Experience

• Impact Framework Design: Experience creating measurement frameworks for charitable and youth-focused organisations
• Data Analysis: Proven ability to manage datasets, derive insights, and make data-driven decisions
• Capacity Building: Experience supporting skill development within small organisations
• Technical Skills: Familiarity with data visualisation tools and both quantitative and qualitative analysis methods
• Communication: Ability to present data clearly to diverse audiences (from young people to board members)
• Sector Knowledge: Understanding of challenges and priorities within the youth sector
• Trust-Based Approaches: Knowledge of collaborative, relationship-centred methods in impact measurement
• Personal Qualities: Meticulous attention to detail, excellent organisational skills, ability to work independently, proactive and solutions-focused mindset
• Values Alignment: Commitment to fairness, equality, and respect, aligned with Young H & F's values

• Desirable Skills and Experience

• Experience with membership organisations
• Knowledge of the Hammersmith & Fulham voluntary sector
• Experience in youth participation methodologies (approaches that meaningfully involve young people in decision-making)
• Familiarity with Net Promoter Score and member engagement metrics
• Experience designing and implementing pilot programmes

Benefits

• 7% Employer's pension contributions
• Travel and hospitality expenses covered
• Work phone provided
• Death in service payment of three times your salary
• Cycle to Work Scheme
• Tech Scheme for discounted personal laptops/smartphones
• Optional one-to-one external support for personal development
• Training opportunities
• Team lunches and away-day activities

Key Relationships

Internal: CEO, Communications and Marketing Manager, Relationships and Grants Manager, Membership Engagement and Sector Development Manager, Trustees, Project Support and Administration Officer

External: Young H & F's 100+ member organisations, pilot impact measurement cohort, Hammersmith and Fulham Council, funders and partners

About Young Hammersmith and Fulham

Young Hammersmith and Fulham is a membership charity dedicated to supporting young people and children's voluntary organisations in our borough. Our vision is to make Hammersmith & Fulham the best place in London for young people. Our mission is to assist our members in providing meaningful and memorable opportunities for young people.

We support over 100 organisations through exclusive member-only grants, funding support, targeted training, and other opportunities. Our free membership scheme benefits voluntary organisations that help children, young people, and their families in the boroughs of Hammersmith and Fulham.

Our 2025-2027 Strategic Plan

Development - Strengthening member capacity and quality to enhance opportunities for young people

Resources - Expanding impact through partnerships and effective grant distribution

Futures - Amplifying youth voice, developing leaders, and increasing participation for positive change

How We Work

• Securing funding for organisations to collaborate
• Providing grant funding
• Capacity development through networking, training, and qualifications delivery
• Campaigning for the rights of children and young people

Our Values

Accountability: Taking responsibility for using resources efficiently to achieve measurable results

Ambition: Setting aspirational yet realistic goals through informed partnerships and cooperation

Collaboration: Respecting and valuing others, recognising that diversity is a strength

Creativity: Embracing innovation and new ideas as an intelligence-led organisation

Integrity: Operating at the highest standards of honesty and behaviour, consistently acting in the best interests of children and young people

Our Principles

• Bring organisations together on equal terms
• Celebrate the cultural identity of youth organisations and young people
• Promote local development and ownership of youth provision
• Collaborate to build foundations for community involvement
• Commit to ongoing participatory review and evaluation with regular stakeholder feedback

Diversity and Inclusion Statement

Young Hammersmith & Fulham is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences, and we do not discriminate based on ethnicity, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.

How to Apply

To apply for this position, please send your CV and a cover letter detailing your relevant experience and why you're interested in this role.

Application Deadline: Thursday 10th of July 2025

The National Youth Agency is looking for a new Assessment & Data Administrator to join our Academy Team.
 
Contract: Permanent
Hours: Part time – 18.5 hours per week
Salary: £25,000 per annum (pro rata £12,500)
Remote: This role is homebased with occasional travel for staff residentials and other events.
 
What we do
 
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
 
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
 
About the Role
 
We are looking for someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role. 
 
The Assessment and Data Administrator role is responsible for assisting with online assessment systems to ensure that full compliance of awarding organisations requirements are adhered to. Additionally, this individual will be the first point of call within the team for candidate or customer queries around our operational processes. 
 
We are looking for a positive, self-starter with strong organisational skills, who is confident with managing multiple tasks, and priorities and is able to provide an efficient support. The ideal candidate will be able to work well in a team and also work of their own initiative, confidently communicate with stakeholders at varying levels of seniority and display judgement, integrity and trustworthiness as you will be privy to learner information.
 
To be considered for this role, the successful candidate must have previous experience of working with IT and online learning platforms and be confident in managing the breadth of tasks within this function.
 
Key responsibilities for this role will include:

• Registration of learners across awarding organisation(s) for all courses.
• Maintenance of learner records with the awarding organisation(s).
• Supporting lead IQA in preparation for external quality assurance visits.
• Management of and claiming of completed certificates and their distribution to learners across all courses. 
• Maintaining accurate records of learner data for reporting and planning purposes. 
• Supporting the Academy team by providing data on learner number, course breakdown and completion rates. 
• Handle incoming enquiries relating to Academy operational processes. 
• Create effective interactions with customers across various platforms. 
• Collaborate with cross-functional teams to escalate and resolve complex customer queries, fostering a seamless customer journey. 
• Managing customer queries and assigned inbox. 
• Ensure the NYA follows best safeguarding best practice. 
• Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England. 
• Ensure the NYA follows best safeguarding best practice. 
• Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England. 
• Develop and maintain an understanding of NYA internal processes and the wider Youth Work qualification landscape. 
• Effectively troubleshoot and answer customer queries, seeking appropriate solutions and liaising with other departments to ensure customer support is delivered to the highest standard. 
• Maintain in-depth knowledge of NYA Academy products and services. 
• Contribute to the development and improvement of the customer service knowledge base, ensuring relevant and up-to-date information is available. 
• Provide support to the Academy Team and wider NYA as appropriate 
• Provide effective call handling day-to-day.
• Any other duties that may reasonably be required of the role.

 
Please refer to our Candidate Pack for more information on the role and the requirements.
 
Why Work for NYA?
 
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.

• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

 
How to Apply:
 
Please download our applicant pack to find out more about the role and requirements
 
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:

• A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
• A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
• We will request data for our EEDI monitoring purposes, providing this is optional.

 
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
 
The National Youth Agency is an equal opportunities employer.
 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
 
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
 
Youth Work changes lives
 
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
 
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
 
REF-221 931

Please Note - This role is covering the NE of England, Wales and Northern Ireland.

Purpose of the job

This role creates a positive impact for young people by managing partners through the effective delivery of our youth work programmes, delivering high quality facilitation and training and building excellent relationships across a region to contribute to improvements in our network offer.

 Working with Project Mangers across Network Delivery, you will enable the effective delivery of our provision to the youth sector through effective contract management and support for partnerships with Delivery Partners and Grantees. You will deliver high quality training and facilitated sessions, translating curriculum and content into engaging and effective delivery. Working across the Northeast of England, Wales and Northern Ireland you will pro-actively build relationships with organisations and networks and foster connections that will help to unlock youth work for all young people. You will gather insights from across your area to feed into and contribute to the development of our offer to our network.

Why work at UK Youth?

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We have influence as a sector-supporting infrastructure body, a direct delivery partner and a campaigner for social change. As outlined in our 2025 #unlockingyouthwork strategy, we believe youth work is a catalyst for change that young people need now more than ever. We play a unique role in addressing; the lack of investment into the youth sector, the lack of cross-sector understanding of how youth work makes a difference and the limited opportunities to embed effective solutions.

 We are building a movement of change; galvanising likeminded individuals, organisations, government, and businesses from all sectors, to work together and deliver system change for all young people. Together we will create a society that understands, champions, and delivers effective youth work for all.

 

Key responsibilities

Programme delivery

• Account and contract management of relationships with a portfolio of Delivery Partners and Grantees within your geographical location

• Ensure that Delivery Partners and Grantees understand their programme and grant requirements and are successfully delivering against those

• Support Project Managers in coordinating and administering a range of project activities through the project lifecycle including contracting, onboarding, monitoring progress, event management and delivery and data collection

• Conduct visits to youth organisations engaged in our digital and physical delivery

• Support the Impact team with monitoring and evaluation of our work as required, including data input and collection

• Support the External Relations team with opportunities to engage media and politicians with specific projects.

Facilitation and training

• Deliver engaging and effective facilitation, training and events across both digital and physical platforms.

• Translate curriculum, content and workforce development tools into impactful delivery for youth workers and young people across both digital and physical platforms.

Network Development

• Build knowledge of the provision of support for young people in your geographical location to enable you to act as an effective relationship builder, networker and connector

• Actively engage individuals, organisations and specific networks that can support development of our delivery (e.g., employment networks, regional infrastructure organisations, Violence Reduction Networks)

• Facilitate Delivery and Grantee networks and collaboration spaces as per the requirements of our youth work provision and network offer

• Engage Delivery Partners and Grantees with our network offer and facilitate the embedding of our youth development content and workforce support tools

• Identify opportunities to showcase excellent Delivery Partner and/or Grantee practice to the wider network through our internal and external channels

• Develop regional network insights and intelligence and feed those into the development of our network offer

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: 2nd July 2025 at 23:59pm (midnight)

Interview Dates: 11th July 2025

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

Purpose of the role:

The Junior Salesforce Administrator role supports the effective use and ongoing development of the Churchill Fellowship’s Salesforce CRM platform and related applications. Working closely with the Salesforce Team and other internal teams, you will ensure our data remains accurate and accessible, help to improve business processes, and provides user support and training across the organisation. You will play a key part in ensuring Salesforce functions as the single source of truth for organisational data. 

Key responsibilities:

Salesforce Administration and Support:

• Support day-to-day Salesforce user needs, including responding to support tickets and troubleshooting.
• Maintain data quality through duplicate management, validation rules, and standardised field formatting.
• Assist with regular data cleaning activities and updates to system records. 
• Help to prepare technical documentation and user guidance materials. 
• Contribute to routine platform maintenance, upgrades, and third-party app integrations (e.g., FormAssembly, Conga). 
• Support data reporting and dashboards to ensure teams can access reliable insights. 
• Collaborate on developing and refining automated processes using Flows and other Salesforce tools.

Grant & Event Technical Support:

• Assist with the technical setup of grant-related processes in Salesforce, including automations and applicant communications. 
• Support the Events and Development teams with Salesforce Campaign setup, RSVP forms, and invitation tracking. 
• Help ensure integrations and automations run smoothly before, during, and after events. 
• Monitor engagement and follow-up activities through reports and dashboards.

Systems Training & Team Support:

• Provide training and onboarding support to help new and existing staff understand and use Salesforce effectively.
• Contribute to the identification of system improvement opportunities to support organisational needs. 
• Work with internal teams to ensure data protocols are followed and support the development of efficient processes. 
• Contribute to a culture of collaboration and continuous learning by proactively offering ideas for improvements.

Other:

• To undertake any other reasonable duties as and when required. 

Person Specification

Qualification: 

• Degree level or equivalent transferable skills
• Salesforce Certified Administrator 

Skills and Experience 

• Strong communication and interpersonal skills for communicating face-to-face, in writing and by telephone with individuals at all levels 
• High standard of written English 
• Strong IT skills, including high levels of proficiency in all aspects of Microsoft Office, especially Excel. 
• Excellent organisational, and time management skills with an ability to prioritise competing demands 
• Strong attention to detail and accuracy 
• Knowledge of standard Salesforce objects, creating custom fields, page layouts and record types  
• Experience of managing users, creating, freezing, and deactivating users, assigning user profiles and permission sets, and resetting passwords 
• Experience of using dataloader to bulk import, export and delete data 
• Experience of using data visualisation tools e.g. Power BI 
• Experience using and supporting Salesforce (Customer Relationship Management) Database 
• Experience with Salesforce automations and supporting data processes or reporting 
• Evidence of working in a team and contributing to a culture of a diverse and collaborative working environment 

Personality Characteristics 

• A great team player with a pro-active, confident, and positive approach and the ability to contribute to a culture of collaborative working 
• The ability to work with good humour, tact, and diplomacy and to maintain confidentiality 
• Commitment to equity, diversity and inclusion
• To have a genuine commitment to the values and ethos of the Churchill Fellowship 
• Positive attitude 
• Ability to meet deadlines 
• Proactive and able to work well independently as well as part of a team 
• Passionate about achieving excellence through personal development and continual learning 

TCF Competency Framework 

Role Specific Responsibility 

• Demonstrates initiative and shares ideas to improve team processes. 
• Supports colleagues by sharing knowledge and informal coaching. 
• Applies best practice in daily work and encourages consistency across the team. 
• Contributes to the delivery of operational plans and change efforts. 
• Maintains a strong focus on individual and team objectives. 

Quality & Efficiency 

• Delivers accurate, high-quality work to agreed deadlines. 
• Balances efficiency with attention to detail. 
• Supports process improvements to enhance team performance. 
• Uses planning tools and methods to manage workloads. 
• Applies a methodical approach to complex or competing priorities. 

Communication 

• Communicates clearly and professionally in all formats. 
• Adapts communication style to suit different audiences. 
• Actively listens and offers clear, constructive feedback. 
• Supports resolution of miscommunications through open dialogue. 
• Begins to influence others through collaborative communication. 

Problem Solving 

• Identifies root causes of problems and proposes logical solutions. 
• Uses sound judgement in addressing issues. 
• Anticipates risks and flags challenges proactively. 
• Draws on past learning to inform current decision-making. 
• Seeks input when appropriate and contributes to team solutions. 

Teamwork 

• Collaborates effectively with others to meet team goals. 
• Encourages a supportive and inclusive team culture. 
• Takes responsibility for contributions to group tasks. 
• Builds relationships across departments to strengthen collaboration. 
• Helps maintain team focus during challenging situations. 

Leadership 

• Leads small projects or workstreams with minimal supervision. 
• Supports junior team members through guidance and example. 
• Demonstrates positive, professional behaviour at all times. 
• Motivates others and supports team engagement. 
• Shows growing confidence in influencing outcomes. 

Decision-Making 

• Makes timely decisions using data and evidence. 
• Considers broader impact on colleagues and the organisation. 
• Takes ownership of decisions and adapts when needed. 
• Escalates appropriately and contributes to collective decision-making. 

Stakeholder Management

• Manages day-to-day relationships with internal and external stakeholders. 
• Communicates consistently and responsively to build trust. 
• Understands stakeholder needs and aligns responses accordingly. 
• Anticipates concerns and takes proactive steps to address them. 

Change Management 

• Positively engages with and supports change initiatives. 
• Explains changes clearly and constructively to others. 
• Encourages adaptability and a forward-thinking approach. 
• Champions small-scale improvements within the team. 

Strategic Thinking 

• Understands how own work contributes to organisational goals. 
• Thinks beyond immediate tasks to consider future needs. 
• Anticipates how changes may affect team priorities. 
• Offers ideas that align with broader strategic aims.

Interpersonal Skills 

• Builds trust and rapport with a wide range of colleagues. 
• Demonstrates empathy in sensitive or difficult conversations. 
• Promotes respect and inclusivity in interactions. 
• Responds constructively to differing perspectives. 
• Shows emotional intelligence in day-to-day exchanges. 

About our charity:

Join us to support people-led change across the UK 

We run the Churchill Fellowships, a unique programme that supports UK citizens to find new solutions worldwide for today’s most pressing challenges.

Every year we fund over 100 new Fellows to discover the latest ideas and best practice in any practical issue they care passionately about, anywhere in the world. The topics they explore cover every aspect of society and are often informed by their own lived experience. They meet leading practitioners, encounter cutting-edge projects and gather their findings in a published report. We help share their findings to inspire change in communities, sectors, and fields across the UK.

Fellows tell us that their Fellowship is life-changing, for themselves and for those who benefit from their global learning. These are dedicated and practical individuals with a strong vision of the change they want to see, the knowledge to progress it and the drive to make it happen. As a result, their impact is felt throughout the UK and many go on to be leaders in their fields.

Our unique approach has created a community of thousands of highly effective changemakers working on the frontlines of today’s key issues. At the heart of all this is a simple but enduring concept: we are empowering individuals to learn from the world and transform lives across the UK.

Working for The Churchill Fellowship

Detailed package, benefits and wellbeing package:

• Salary c. £32,500-£35,000 per annum (5 days per week / 36.5 hours)
• Hybrid working policy (minimum of 1-2 days per week in the office)
• 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break 
• 1 weeks paid leave for volunteering 
• Non-contributory pension scheme with 10% employer contribution
• Enhanced maternity, paternity and adoption leave and pay
• Employee Assistance Programme
• Life Assurance
• Bike purchase salary sacrifice scheme (Cycle2Work)

Standard working hours are 36.5 hours a week 9.30am until 5.00pm, Monday to Thursday and from 9.30am until 4.00pm on Friday, including a paid lunch break of one hour.

We have embraced the benefits of working from home and at the same time, we value the contribution of face-to-face contact in building teamwork, collaborating with your colleagues, exchanging ideas and know-how, and for work efficiency. We therefore operate a hybrid working policy, where staff can work from home if they wish, however everyone is required to work in the office a minimum of 1 to 2 days a week with Tuesdays as the core day for regular whole team meetings.

Note: unfortunately, we are not currently in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK.

How to apply 

Please submit your CV, along with a cover letter using this as an opportunity to tell us a bit more about who you are as a person. As a people centred, relational organisation, we want to understand how you as an individual are going to be a great fit for this role. Please also include a link to your Trailhead profile. 

Recruitment Process

We hope to meet initially with as many candidates as possible, however where demand is unusually high, we may not be able to meet everyone.

If your skills and experience are relevant to the role, you will likely meet with a member of the HR Team to talk through any questions you may have, and for us to find out a bit more about you.

You will then be asked to submit a technical task, for review by the panel prior to selecting the shortlisted candidates for interview, further details will be provided in the initial conversation.

Once the advertising has closed, we will invite the shortlisted candidates to a formal in-person interview on the 15th July 2025, with the view to appointing the Junior Salesforce Administrator as soon as possible after that.  The successful candidate will ideally start in September 2025.

Equity, diversity and inclusion are core to the values and ethos of the charity’s work across all activities. The Churchill Fellowship is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences.  Our office accommodation is accessible throughout.   

Are you a finance/ operations professional with knowledge of the charitable sector? Are you looking for part time, flexible hours with the option to work from home? Would you like an interesting and varied role with friendly and supportive colleagues? If so this could be the role for you.

We are looking for someone to lead the governance, financial and operational management functions of a small charity that helps philanthropists manage their charitable giving.

About us

The Charity Service helps major donors to successfully manage their charitable giving. Our core services include Donor-Advised Funds (DAFs) and strategic philanthropy advice. We also manage our own Greater Manchester Grants Programme.

The role

The Finance and Operations Manager will oversee the charity’s back-office functions, ensuring that the charity meets the highest standards of governance and management and that the charity’s philanthropy services are delivered efficiently and effectively.

The key responsibilities of the role are:

• Providing the accounting and financial management function for the charity.
• Overseeing the management of the charity’s portfolio of investments, including expanding the range of investment options for our DAFs.
• Managing the human resource function.
• Managing the governance function for the charity and supporting the Board of Trustees to govern the charity effectively.

 About you

To apply, you'll need to be able to clearly demonstrate:

• An understanding of the charity regulatory environment.
• Financial management and accounting experience.
• Experience in using accounting software.
• Good communication skills, including excellent report-writing skills.
• A high level of competency in Word, Excel and PowerPoint.
• An ability to work remotely under own initiative and manage time effectively.
• Committed to equality, diversity and inclusion.

Location

Our team are based remotely with some travel to central Manchester. For the Finance and Operations Manager role, you will be required to travel to Manchester to attend in-person trustees’ meetings every quarter.

Benefits

We are committed to providing our employees with a supportive and engaging environment. We offer:-

• Flexible working arrangements that allow you to adapt your working hours to fit alongside family and other life commitments.
• Ongoing professional development and training opportunities.
• A standard 35-hour working week for full-time positions.
• 25 days holiday entitlement, plus the usual public bank holidays in England and Wales for full-time positions (pro-rated for part-time positions).
• Additional leave between Christmas and New Year
• 5% employer pension contribution (with 5% employee contribution).

Our values

The Charity Service is an independent not-for-profit charity driven by our mission and values. We believe in philanthropy that supports charities to achieve their mission, builds strong, open and trusting relationships, and respects and values diversity.

We know that diverse teams make better decisions, and are more creative and stimulating to work in. We aim to foster an inclusive working environment where every individual, regardless of background, feels valued and empowered to contribute.

Application resources

Full job description and person specification attached.

How to Apply

If you are excited by this role and have the relevant skills and experience to apply, we would be delighted to hear from you.

Please apply via the Charity Job website, sending us a copy of your CV with a short covering letter showing how you meet the person specification.

Application deadline: Thursday 10th July

Interviews: Interviews will be held in Manchester on Wednesday 23rd July

London Youth Gateway is a sector leading service supporting 18-25 year-olds facing homelessness or rough sleeping across the capital. Our mission is to make sure young Londoners bounce back quickly and safely in times of crisis and to prevent or solve their homelessness for good. You will be playing a leading role in helping to shape the work of the partnership, its collaborative processes as well as its connections with each of the London local authorities.

This is a key role in our organisation, and we are looking for someone with demonstrable experience in partnership and stakeholder engagement who knows how to get and keep people on board to meet mutual or differing needs. The ideal candidate will be a confident communicator and persuasive negotiator with an eye for detail. You will be able to facilitate multi-agency meetings and collaboration, hold responsibility for regular reporting to the commissioner, and contribute to our broader policy and influencing work. We have big ambitions for an organisation our size, so we are on the look-out for someone who can work at their own initiative, support our different teams, and is not afraid to get hand-on with administrative tasks, while tuning into partner priorities and sniffing out great opportunities to connect.

 

About Katherine Low Settlement  

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

We’re looking for a dynamic and strategic Operations Director to play a key role in shaping and supporting everything we do at Katherine Low Settlement. Sitting at the heart of our leadership team, this role is all about making sure our charity runs smoothly, sustainably, and with purpose — so we can keep making a difference in the lives of those who need us most.

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Director of Operations will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

 

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

 

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

 

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

1. Brief job description

Role: Office and Fundraising Administrator

Salary: £25,000 - £30,000 depending on experience

Holiday allowance: 25 days per annum plus UK bank holidays

Contract type: Permanent

Probation period: Three months

Hours of work: Core hours are between 10am and 4pm. You will work 7 hours per day (excluding a lunch break) 5 days per week. Start / end times can be flexible, so long as the core hours are worked (or a variation in agreement with your line manager)

Location: Save the Rhino International supports a hybrid work model. For this role, it is anticipated that you will work a minimum of three days a week from our office (Unit 3, Coach House Mews, 217 Long Lane, London, SE1 4PR). Further flexibility can be discussed with your line manager

Line Manager: Operations and Finance Lead

Start date: As soon as possible

Application closing date: 23:59 (BST) on Monday 30 June. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
 

2. About Save the Rhino International – leading the charge!

At Save the Rhino International, we believe rhinos are magnificent, in themselves and as champions of the incredible wild landscapes in which they live. And they are endangered. To thrive, both rhinos and people need a world that is healthy, diverse and resilient.

We connect people striving to conserve rhinos and their habitats with people who want to support that vital work, and we contribute our own knowledge and skills to the conservation effort. Every day we work with a wonderful community of passionate friends, partners and supporters, to ensure that all five species of rhinos thrive in the wild.

Our core values, on which we will never compromise, are Integrity, Collaboration and Determination. We express those values through how we behave and talk to the world – who we are: Friendly, Knowledgeable and Passionate.

Save the Rhino International was established as a UK-registered charity in 1994. In the financial year ending 31 March 2024, we raised £4.4 million in support of our conservation partners in Africa and Asia.
 

3. About the role

The Office and Fundraising Administrator is an important role within Save the Rhino, supporting key functions primarily within our Fundraising and Operations pillars.

Reporting to the Operations and Finance Lead, the Office and Fundraising Administrator undertakes a range of administration and finance tasks to support office management, financial management, and fundraising, and is one of the first points of contact for our supporters and members. The Office and Fundraising Administrator will need to work regularly with Microsoft Office documents, spreadsheets and presentations, and with our Salesforce-based supporter and donation management systems. The Office and Fundraising Administrator also supports the Fundraising Team with aspects of supporter engagement and manages SRI’s volunteer programme.

In addition, depending on the experience and interests of the successful candidate, there may be opportunities to develop other skill sets.

Save the Rhino International is a small and friendly organisation with big ambitions. Every day, we strive to achieve our vision of all five rhino species thriving in the wild. We have an informal, genuine, and supportive atmosphere, whilst expecting high professional standards of all our staff. All members of our team are required to support the work of each other: enthusiasm, flexibility, and a willingness to pull together when required are essential. 
 

4. Key Responsibilities

The primary responsibilities of the Office and Fundraising Administrator are to:

• Work with the Operations and Finance Lead, including:
  • recruitment and management of office volunteers and providing admin support to recruitment processes;
  • financial administration, including importing and reconciling donations and other income, logging and banking cheques and cash;
  • overseeing the management of SRI’s office, including booking annual inspections / tests, carrying out regular fire-safety checks, liaising with suppliers and contractors, and acting as the lead Fire Marshall;
  • acting as a second point of contact with SRI’s IT contractors, maintaining logs of equipment and licence allocations, acting as an Administrator on some IT services (depending on experience), and inducting new team members on key SRI IT platforms;
  • managing stocks of stationery, office consumables and equipment; assisting with booking work-related travel / accommodation for team members and volunteers, as well as occasional booking of external meeting rooms, venues etc.; assisting with administration of Board / subcommittee meetings, including diary management; and maintaining a log of SRI’s policies, and their review dates.
• Support the Community Fundraising Manager, including:
  • managing communications with fundraisers; setting up appointments; assisting with event preparation and logistics; welcoming fundraisers when visiting the office; assisting with the recruitment of London Marathon runners;
  • recruiting and managing event volunteers; creating and maintaining accurate records of fundraisers, donors and volunteers using SRI’s Salesforce CRM; and helping to set up fundraising and campaign pages on fundraising platforms.
• Support the wider fundraising team through:
  • engaging with SRI’s members, including: sending out membership packs, responding to queries, and chasing failed payments;
  • assisting with updating the online merchandise shop and creating bespoke stores for specific events, e.g. in schools;
  • monitoring participation in SRI’s lottery, importing player information into Salesforce, and providing monthly reports to the local council; and updating records linked to legacies.
• Support general office administration
  • answering general enquiries via the phone and main office inbox; receiving post; taking payments over the phone; taking notes of the weekly team meeting; and other tasks as needed and consistent with the role.

5. Person specification

Essential skills/ experience:

• Excellent oral and written communication skills, with a friendly and approachable manner and high attention to detail
• Experience working in customer-facing role, and handling enquiries
• Highly organised, with ability to prioritise workload and meet deadlines
• Proficient user of MS Office, particularly Excel, Word and Outlook and of CRM databases
• Experience carrying out data entry in an accurate and efficient manner
• Experience providing administrative support as part of a busy team
• Ability to be flexible, enthusiastic, self-motivated and self-confident, working both independently and as part of a team

Desirable skills/ experience:

• Experience using Salesforce
• Experience carrying out financial reconciliation
• Experience overseeing IT provision in an office environment
• Degree or professional qualification in a relevant discipline

6.       Protecting your data

Save the Rhino takes your data protection seriously. Our full privacy policy for recruitment can be found on our website.

South East London Mind’s award-winning Mindful Mums programme aims to build resilience and prevent pregnant and new mums from developing mental health problems during the perinatal period (pregnancy up to 1 year). The service has supported over 4,000 parents within the last eight years.

We are looking for a Senior Project Coordinator (Maternity Cover) to act as our Single Point of Access for professionals, service users and volunteers. The role is responsible for managing all referrals, providing holistic and person-centred support to vulnerable women experiencing mental health challenges. The role will provide high quality and supportive line management of staff, and will oversee the recruitment life cycle of volunteers to the Mindful Mums project, including interviews, onboarding, training and supervision.

You will be highly organised with experience of staff and data management in a target-driven environment. Working independently but collaboratively, you will take a solution-focused approach to improve processes and will be able to utilise databases to produce and analyse reports. You will also be a confident facilitator, as some group and training delivery will be expected.

This role would ideally suit a parent who has successfully managed their own perinatal mental health problems and those with good understanding of promoting positive perinatal mental wellbeing.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 23rd June (11:59pm)

Likely interview date: Week beginning 7th July

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.