Data manager jobs in stourbridge, worcestershire
Role Summary
We are looking for a passionate and effective Autistic Lived Experience Trainer to support us to deliver an exciting new programme of work. We have been commissioned by an NHS organisation to deliver and support the roll out of autism-informed care training to all staff working in their mental health inpatient settings. This programme of work will run for 9 months, and will include the delivery of various half day and full day autism-informed training sessions both in-person and online. We will also be working closely with Experts by Experience to become skilled and confident in delivery of this training to support the organisational sustainability of this knowledge. The programme of work will also embed an evaluation of the training to demonstrate learning and impact.
The Autistic Lived Experience Trainer will be working closely alongside our Lived Experience Lead to deliver all aspects of the programme, with support from our wider staff team.
Role Description
- Co-facilitate training sessions both online and in-person to staff from various professions and in various roles across mental health in-patient settings.
- Deliver pre-prepared content and facilitate reflective conversations.
- Monitor feedback and adjust content and delivery as necessary.
- Collect and analyse feedback data, both qualitative and quantitative.
- Support Experts by Experience to become confident with delivery of content.
- Ensure training content remains relevant and includes the latest research, alongside lived experience insight.
- Use own lived experience insight to supplement content and support reflection and catalyse change.
- Liaise with NHS colleagues to support training session logistics
- To represent Neurodiverse Connection nationally, regionally and locally as appropriate and to promote the work that we do.
- To work alongside the Neurodiverse Connection staff and associate team to ensure delivery of high-quality work.
- Frequent travel within Norfolk and Suffolk to deliver in person training.
- Some national travel may also be required to support training and delivery on other projects.
Recruitment details
Recruitment Timeline
- Deadline for applications: Monday 7th July, 9am
- Applicants notified if shortlisted no later than: Friday 11th July, 5pm
- Dates of interviews: Friday 18th and Monday 21st July
- Interviewees notified if they have been appointed no later than: Monday 28th July, 5pm
Proposed start date for successful applicant: Start of September
How to apply
The application process is two stages.
Stage 1: download and complete application form.
- You will be asked to confirm you met some of the essential criteria.
- You will be asked to enter your contact details and details of previous work.
- You will then be asked to answer 4 questions.
- Email the completed form to our recruitment email address.
- You will also be asked to complete an equity and diversity form. This is optional.
Stage 2: If you are shortlisted you will be invited to attend an online interview. You will be sent the interview questions 5 days ahead of the interview date.
As part of the interview, you will be asked to deliver a 15-minute virtual training session. We will share the training topic when we invite you to attend the interview.
About Neurodiverse Connection
Neurodiverse Connection is a neurodivergent led Community interest Company.
Our mission is to:
- Listen to and amplify neurodivergent views and voices.
- Give additional consideration to intersectionality and how we can support the amplification of views and voices that are often unseen and unheard.
- Support people from different neurologies to understand each other, facilitating solutions to the double empathy problem.
- Lead on changing understanding of sensory and social processing differences, particularly in relation to the built environment.
- Challenge the common misunderstandings and misconceptions of autism and support an improved understanding of neurodiversity within health and social care.
- Promote an improved understanding of neurodivergent culture and communication.
- Support neurodivergent people to have equal opportunities in life.
- Support neurodivergent people to have equal opportunities and outcomes in health.
- Support neurodivergent employment, including in leadership positions and facilitating change for the neurodivergent community.
How we work
Neurodiverse Connection is a new Community Interest Company. We are working to be a neurodiversity affirming and supportive organisation. We want to support you as an important team member to work on projects that you love, that align with your interests and skills and enable you to have a balanced and rewarding work and personal life. We welcome you working with us and providing gentle challenge if we don’t get this right, so we can learn together. We want to see neurodivergent people treated better, and that starts with us. We hope you’ll work with us to champion this approach for other people, too.
Our commitment to you
It’s part of our mission to be a great place to work and to demonstrate how to work in neurodivergent affirming ways. We believe this is beneficial to everyone, regardless of neurology.
We aim to:
- Enable you to shape your role to your strengths and interests.
- Offer flexibility in delivery hours, within agreed parameters.
- Work to make Neurodiverse Connection an organisation that you enjoy being part of, that supports you in your role, that recognises your contribution and that delivers great outcomes for the neurodivergent people we work to support.
- Support to develop in your role through access to training, shadowing and mentoring.
- Access to supervision and a reflective space to support you in a lived experience role.
- Involve you in shaping and directing the organisation.
- Listen when we don’t get it right, and welcome constructive feedback.
- Involve team members in development opportunities and spending the social value we’ve accumulated together.
- 35 hour working week (pro rata).
- 4% work place pension contribution.
- 26 days annual leave plus bank holidays (pro rata).
- Access to a wellbeing fund.
Application deadline: Monday 7th July, 9am
We are a neurodivergent-led Community Interest Company (CIC) created to improve support and outcomes for neurodivergent people.
The client requests no contact from agencies or media sales.
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.
We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
Brief role description:
The Employment Advisor (Community) Midlands will support the following
individuals in sourcing employment, training, vocational and/or educational opportunities:
• Early Service Leavers (ESLs) registered on CTP FHP
• Med Discharge requiring additional employment support.
• “At Risk”2 Employment Support Programme (ESP) Service Leavers (SLs).
• “At Risk” Core Resettlement Programme (CRP) Service Leavers (SLs).
The Employment Advisor (Community) will do this by providing employment & job finding support, access to wider support agencies and, when required, individual needs assessments.
The Employment Advisor (Community) will do this by providing employment & job finding support,access to wider support agencies and, when required, individual needs assessments.
Interested? Want to know more about the Charity? Please visit the Charity's Website
Eager to know more the role? Have a look at the Job Description attached.
What’s in it for you? Check out the Benefits sheet attached.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Monday 7 July 2025
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children



Join Us in Making a Difference at Marie Curie
Marie Curie is the UK's leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.
Your Role in Our Vision
As Legacy Marketing Lead, you'll drive our flagship Legacy Awareness Campaign across multiple channels-TV, radio, digital, and print. You'll lead on free Will services with Farewill and the National Free Wills Network, shaping supporter journeys to increase gift inclusion rates.
Working closely with the Legacy and In Memory Manager and wider team, you'll create and deliver compelling campaigns that boost our legacy pipeline, leveraging data insights, creativity, and strategic thinking.
A creative, strategic marketer who thrives on building relationships and delivering impactful campaigns. You'll combine innovation with data-driven decision-making, leading Marie Curie's legacy marketing to new heights.
In this role, you will:
- Lead and manage the Legacy Awareness Campaign across digital and traditional channels.
- Develop innovative marketing strategies to engage supporters and grow income.
- Manage budgets, draft briefs, and coordinate with agencies and stakeholders.
- Build and nurture internal and external relationships to amplify awareness and action.
- Shape and refine supporter journeys to maximise legacy engagement and impact.
- Oversee free Will writing partnerships and ensure alignment with campaign goals.
- Stay ahead of trends, test new ideas, and ensure compliance with regulations.
- External: Media, design, print, postal, and telemarketing agencies; free Will partners; current and prospective supporters.
- Internal: Fundraising, marketing, compliance, data, strategy, care services, and finance teams.
What you will need
- Exceptional written and verbal communication skills
- Proficiency in IT tools, including Word, Excel, PowerPoint, Outlook, and charity databases
- Experience with virtual meeting platforms
- Strong organisational and administrative abilities
- Skilled in prioritising tasks effectively
- Capable of working independently and collaboratively within a remote team
- Adept at handling sensitive conversations with supporters
- Strong influencing and motivational abilities
- Confident public speaking and presentation skills
Please see full job description here
How to Apply
Submit your CV and cover letter online, highlighting your most relevant skills and experiences for this role. Please also include your preferred location.
Application deadline: Wednesday 18th June 2025
Salary: £35,530 - £39,474.00
Contract: Full Time Contract Role - 12 months Maternity Cover
Location: UK OR Ireland Homebased
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The new Finance Administrator will join our small and friendly UK team for 15 hours a week, starting from June. They will be responsible for effective financial and legal activities of the UK team.
- This role is for someone living in the UK.
- The job is remote (working from home) with staff meetings in person every few months. Hours can be flexible.
- The initial contract is 12 months, but can be extended upon review.
- Salary is in the range of £26k-£27k (pro rata).
ABOUT MIDDLE EAST MEDIA: We are a Christian organisation producing media and empowering other content creators to move the people of the Middle East towards faith in Jesus Christ. Together with our teams and supporters, we’re using creative media to reach those who need it most—especially in places where sharing the message of Jesus is challenging.
Key Responsibilities
1.Regular Reporting
- Forecast and create monthly cash flow as requested.
- Report on cash reserve levels with reference to the reserves policy.
- Produce timely and accurate management and financial accounts information, as requested by the Director or Trustees each month, with full explanation on significant areas and variances from budgets, using accrual accounting methods.
- Prepare and send quarterly & yearly reports to the financial team of the International Board.
- Produce other reports and recommendations as appropriate or requested.
2.Budgets
- Help to generate annual budgets.
- Work with staff and Treasurer to identify risks & opportunities to help deliver within the budgets.
- Facilitate financial support and guidance to budget holders.
3.Audit and Year End
- Prepare the information for statutory annual accounts for the auditors.
- Liaise with external auditors or equivalent, as needed.
- Submit annual returns to the Charity Commission on time.
4.Controls, Procedures, Systems
- Ensure accounting process remains compliant with the appropriate Charities SORP (Statement of Recommended Practice).
- Manage the annual report process to ensure a quality annual report is produced with an accurate and dynamic reflection on the year that the report refers to.
- Provide support in reviewing, monitoring and developing an appropriate and effective financial framework (policies, regulations, procedures and controls) that are in line with MEM’s strategy and values.
- Ensure financial processes and policies are up to date, communicated to and understood by the staff team and the Trustees. Ensure they are also in line with any regulatory requirements.
- Ensure appropriate risk management techniques and financial controls are embedded throughout the charity at strategic and operational levels.
5.Donor Support
- Deal with any donor queries that come by email.
- Maintain up-to-date records of donors, field staff and other contacts in the MEM’s database.
- Support the team with gift acknowledgements.
- Set up standing orders and keep records.
- Process and record completed Gift Aid declarations, and regularly submit Gift Aid reclaims to HMRC.
6.Financial Administration
- Input all financial data (income and expenditure) into organisation’s CRM, accounting and other relevant software.
- Prepare and follow up suppliers’ invoices for payment.
- Make payments for all authorised invoices.
- Process expense claims and make payments.
- Manage the banking of income (cheques and cash).
- Schedule transfer of funds to the field on a regular basis, making sure the transfer statements have the right codes.
- Act as one of the signatories for the bank accounts making amendments, payments and being a first point of communication with bank as required.
- Liaise directly with the outsourced payroll provider. Prepare, submit and issue P11Ds and ensure appropriate payment.
- Manage pension details and ensure contributions for all staff are made on time.
7.Other Duties
- Provide support during the recruitment process.
- Collate staff timesheets, keep track of holiday and staff sickness in line with MEM policies.
- Prepare and check monthly payroll details before sending to the payroll provider, including sickness reporting etc.
- Manage incoming post and liaise with Mailbox administration (mail will be forwarded to your address).
- Be the primary contact with the Charity Commission.
- Determine the insurance needs and negotiate suitable policies on a timely basis.
- Contribute to the general operation and activities of MEM’s UK team, attending meetings as required, sharing knowledge and expertise.
HOW TO APPLY:
- Please send your CV with a cover letter including WHY THIS JOB APPEALS TO YOU.
- Applications close midnight Sunday 8th June 2025.
- Interviews early June.
- Contact Jolita if you have any questions.
The client requests no contact from agencies or media sales.
The Movements Trust is a start up charity operating in the UK and elsewhere. Our mission is to increase the funding that reaches social movements working on a Just Transition.
We're seeking someone who is enthusiastic, committed to movement building and campaigning, great at details and systems, and overall an effective team player in a remote setting.
Our new Movement Officer will -
- Be the first point of contact for movement enquiries, monitoring our inbox and responding to queries
- Support movements, campaigners and activists make applications to the Trust for our sponsorship service or grants programmes,
- Work with the Team and our Board of Trustees to ensure movements are screened and on-boarded
- Work with the Team to ensure we develop excellent services for movements, as well as helping to develop more events and support for movement building, improve our communications, fundraising and overall management so that we can continue to grow!
KEY SKILLS
Essential
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Good administrative skills, preferably within a charity setting
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Experience of managing finances eg record keeping, processing and budgeting
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Understanding and/or experience of community organizing, activism, campaigning and/or movement building
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Good communications skills - able to meet movements and explain our services to them, and to bring movements together to share experiences
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Understanding and commitment to the objectives of the Trust eg Charitable standards, a ‘Just Transition’ and social movements
Desirable
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Fundraising - either applying for grants, or grant distribution
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Using social media and digital tools
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Communication and awareness raising techniques
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Support Services Co-ordinator provides the key interface between those looking for support and the resources at Lupus UK.
This is a new role. We have identified the need for a specialist role leading on the delivery and development of our support services, including recruiting and training volunteers to deliver those services. The aim for this role is to create a fully responsive support service for the UK wide lupus community.
Please submit a CV, no more than three pages, and a covering letter, no more than two pages of A4. The covering letter should contain a brief statement on why you would like the role and an indication of how you meet each item on the person specification, providing examples where possible, unless referenced in your CV.
The client requests no contact from agencies or media sales.
Membership & Engagement Officer
Salary: £31,716 per annum to £33,322 per annum (plus up to £4,677 regional weighting allowance) – based on scale point 24 – 26 on AUK’s pay scale
Location: Predominantly Home-based with a need to work from the London office on an ad-hoc basis.
Hours: Permanent / Full Time (Mon-Fri) – 35 hours per week.
Interview: w/c 30th June 2025
Benefits include: 20 days annual leave (increasing annual to a maximum of 25 days), 3 days Christmas/New Year leave, home working allowance
About Us:
AdviceUK is a small, growing charity working to improve the lives of people in need of advice through the support it gives to its members.
We currently have over 700 members, who have supported 1.7m people with free advice on a diverse range of issues including debt, benefits, housing and immigration problems.
This is an exciting time to join us, in 2024 we launched our new 3 year strategy to develop our services to members and increase organisation capacity.
As part of our continued growth, we are seeking a Membership & Engagement Officer to join our team.
Key responsibilities include:
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Working directly with members to understand and respond to their needs, helping them improve service quality, sustainability, and impact.
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Supporting the Membership and Services team to respond effectively and efficiently to member queries
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Support the recruitment and retention of members
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Analyse member trends and use this information to support the development of engagement strategies
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Collaborate with partners to deliver high quality services
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Manage and moderate online events and member communities
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Supporting Membership with membership renewals.
We are looking for an experienced Officer with the following attributes and experience:
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Experience of working in a service that gives social welfare advice OR experience of working in a VCS infrastructure organisation or multi-agency network.
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Understanding of the advice sector and pressures on services.
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Experience working in a support, membership, or advice network environment.
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Organising events and forums (both virtual and in-person).
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Engaging and supporting organisations or individuals in a professional context.
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Collaborating with external partners and service providers
Posted on: 06 June 2025
Closing Date: 23rd June 2025
Our purpose is to improve the lives of people in need of advice. We do this by supporting our members, so it is easier for them to help their clients.

The client requests no contact from agencies or media sales.
About the opportunity
Do you thrive on delivering outstanding support?
This newly created role within the Regional Fundraising Support Team plays a key part in driving the Regional Fundraising Team’s 2030 strategy — streamlining processes, enhancing efficiency, and ensuring unified ways of working across all three nations.
You'll be joining a team rich in expertise and experience, where collaboration is essential.
It is an exciting time to join Regional Fundraising. As a growing team with ambitious goals over the next five years, your success in this role will support Alzheimer’s Society to campaign for change, advance research toward a cure, and provide vital support for people living with dementia today.
This is a homebased role with occasional travel for internal meetings. You must reside in the UK and have the correct right-to-work documents to work in the UK.
About you
We are looking for a dedicated individual with a passion for delivering high-quality support, exceptional organisational and time management skills, and a keen eye for detail. As data handling is a key component of our team's work, proficiency in Excel is essential for success in this role.
First round of interviews are planned for week commencing 30 June 2025.
Questions? Attend our drop in session: Wednesday 11th June, 1pm - 2pm, email our careers team on for joining details!
What you’ll focus on:
- Management of data quality processes
- Supporting the continual review of processes and systems for efficient and innovative ways of working
- Producing weekly and monthly reports to support income generation across all four core income streams within Regional Fundraising
- Supporting the training of Regional Fundraising colleagues on systems and processes
- Working closely with the multi-disciplined Regional Fundraising Team across England, Wales and Northern Ireland and with the wider Income and Engagement Directorate.
Membership & Services Administrator
Salary: £26,031 per annum to £27,349 per annum (plus up to £4,677 regional weighting allowance) – based on scale point 16 – 18 on AUK’s pay scale
Location: Predominantly Home-based with a need to work from the London office on an ad-hoc basis.
Hours: Permanent / Full Time (Mon-Fri) – 35 hours per week.
Due to the nature of the role there is a requirement to work core hours of 9am – 5pm (or as agreed at interview)
Interview: w/c 30th June 2025
Benefits include: 20 days annual leave (increasing annual to a maximum of 25 days), 3 days Christmas/New Year leave, home working allowance
About Us:
AdviceUK is a small, growing charity working to improve the lives of people in need of advice through the support it gives to its members.
We currently have over 700 members, who have supported 1.7m people with free advice on a diverse range of issues including debt, benefits, housing and immigration problems.
This is an exciting time to join us, in 2024 we launched our new 3 year strategy to develop our services to members and increase organisation capacity.
As part of our continued growth, we are seeking a Membership & Services Administrator to join our team.
Key responsibilities include:
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Processing Membership applications via SharePoint.
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Mailbox management.
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Generating reports via Salesforce (CRM) and accurate data entry.
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Handling customer enquiries from a range of stakeholders.
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Responding to "contact us" forms and leads.
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Setting up member-forums and events, logging attendees, updating agenda and co-hosting.
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Supporting Membership officers and Manager with membership renewals.
We are looking for an experienced Administrator with the following attributes and experience:
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Membership Administration (desirable)
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Experience using Salesforce CRM (desirable)
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Detail orientated and highly organised
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Self-motivated with ability to work with autonomy
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Happy to work mostly from home
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Well-honed customer service and/or membership-care experience.
Posted on: 06 June 2025
Closing Date: 9am 24th June 2025
Our purpose is to improve the lives of people in need of advice. We do this by supporting our members, so it is easier for them to help their clients.

The client requests no contact from agencies or media sales.
Community Project Lead
- Two-year fixed term, full-time (35 hours per week) or part-time (minimum 21 hours per week considered), £28,000 – £32,000 per annum depending on experience (pro rata if part-time)
- Remote or office-based. Occasional visits to IPSEA’s office in Takeley or a London venue required. This role will also include frequent travel to meet with community partners.
Do you have experience working with under-served communities and leading impactful outreach projects? Are you passionate about improving access to support for families of children and young people with special educational needs and disabilities (SEND)?
IPSEA is the leading charity in the field of SEND law in England, and we provide free and independent legal advice and support to families of children and young people with SEND. We also provide training on the SEND legal framework, and we influence policy at both a local and national level.
We are looking for an experienced and motivated Community Project Lead to join our team and lead the development of our advice services for under-served communities. This two-year, fixed-term role is a key part of our strategy to reach groups who may not traditionally engage with IPSEA’s support - including children and families with English as an additional language, cared-for children (children in care), migrant children, detained children, and Gypsy, Roma and Traveller communities.
The project builds on a detailed scoping exercise we’ve recently completed, which involved working closely with a wide range of charities and organisations that support these communities. The resulting report outlines the barriers they face, and will form the foundation for this project and directly inform the work you will lead.
What you’ll do
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Design and develop pilot advice services that are tailored to the needs of under-served communities, using findings from IPSEA’s research
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Build and maintain strong relationships with community groups, charities and service providers to co-produce accessible services
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Collaborate with IPSEA’s advice, legal and policy teams to address the barriers these communities face in accessing SEND legal advice
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Contribute to and share outreach materials, training resources and toolkits to support families of under-served communities and empower local advocates
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Plan and lead workshops, focus groups and community events to raise awareness, gather feedback and enhance service delivery
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Monitor and report on project outcomes and impact, providing regular updates to IPSEA staff and stakeholders
You can work remotely or from IPSEA’s office in Takeley, with frequent travel required for essential meetings and community engagement.
If you share our commitment to protecting, promoting, and upholding the rights of children and young people with SEND, and would like to use your skills to improve access to vital advice and support, we would love to hear from you.
Visit our website to download a recruitment pack and application form.
Closing date for applications: 9am on Monday 16 June 2025
First-round interviews: Wednesday 25 June 2025 (London)
The client requests no contact from agencies or media sales.
Do you have experience of outbound calling in a customer service environment? Are you passionate about delivering exceptional customer service?
Would you like to help us drive increased revenue for our cause?
Here are the skills and attributes we are looking for:
- Experience of inbound and outbound calling in a customer sales environment with an objective of relationship building, enhancing customer experience, and increasing revenue
- Passion for delivering world-class customer service
- Excellent customer service skills, with energy and empathy by telephone and in writing
- Excellent attention to detail
- Excellent administrative and time management skills to deliver results on time and within target
- High standard of written and spoken English
- Good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data, able to demonstrate accurate data entry and recording skills in a timely manner
About the role
As a member of our Customer Engagement team, you will play a key role in delivering an exceptional level of service to all British Heart Foundation (BHF) customers. Your work will directly support revenue growth through a combination of inbound and outbound stewardship, including timely responses to emails, phone calls, and live chat, as well as converting leads into confirmed sales.
You will serve as the primary point of contact for defibrillator and medical sales, offering tailored advice to both B2B and B2C customers to help them make informed purchasing decisions. Your ability to understand the unique needs of each customer type will be essential in providing a high-quality, personalised experience.
In this role, you’ll identify upselling opportunities and provide expert guidance on our products, addressing any questions or concerns with professionalism and clarity. Using company data and scripted guides, you will actively pursue leads and explore new business opportunities, always with a focus on expanding our customer base.
Building and maintaining strong, professional relationships will be central to your success. You will manage the entire customer journey—from initial enquiry through to aftersales support—ensuring a seamless and positive experience throughout. Additionally, you’ll contribute to the ongoing improvement of our customer service by generating insights and recommending enhancements to our systems, processes, and overall approach.
Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office (B37 7YE). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About Us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
We offer our staff generous benefits, such as:
- 30 days annual leave plus bank holidays.
- Private medical insurance, dental health cover, and money towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
- Life assurance.
- Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
Interview process
The interview process will consist of twostages. First stage interviews will be one way video interview. For those successful, there will be second stage interviews in-person which is planned for 25/06 at our Birmigham Office (B37 7YE)
Our vision is a world free from the fear of heart and circulatory diseases.

This is an exciting opportunity to join the National Lottery Community Fund in a pivotal role in which you’ll shape the future of funding policy and practice across the organisation. Having a suite of effective funding policies is essential to the Fund, guiding our funding practice, enabling a consistent customer experience and alignment with relevant statutory frameworks. As Head of Funding Policy and Practice you will be responsible for maintaining and evolving the Fund’s suite of funding policies, playing a critical part in shaping the future of funding. The role offers an energising mix of strategic leadership, policy development, stakeholder engagement and cross-organisational collaboration, with the impact of your work being felt right across the organisation.
In this role, you’ll have the opportunity to lead a dynamic and important programme of work that is critical to the success of the Fund. The role will involve a variety of responsibilities, including:
- Lead and oversee the Funding Policy and Practice programme, ensuring that adequate resources, expertise, and capacity are in place to achieve successful outcomes.
- Develop a strategic roadmap for the programme, identifying key priorities and creating a plan to update existing policies and develop new ones as necessary.
- Gather insights from both internal and external sources to assess the current funding landscape and guide decision-making in policy development and support for good funding practice.
- Act as an ambassador for the programme, advocating for it at senior leadership levels, with the Board and across the organisation to ensure alignment with broader goals.
- Establish and maintain clear governance frameworks to manage decision-making processes and prioritise policy development.
- Foster collaboration across various teams to ensure seamless implementation of policies and initiatives.
Your day will be a blend of strategic thinking, stakeholder engagement, and practical execution, with plenty of opportunities to collaborate, influence, and drive change across the Fund.
We’re looking for someone with the expertise and passion to drive policy development and ensure our funding practices remain top-notch. You’ll bring a strong background in funding policy work in a grant-making environment. Excellent leadership and collaboration skills will be essential in building relationships at all levels, from senior management to external stakeholders and funding colleagues across the Fund. You’ll have a keen understanding of the funding landscape, the nuances of working within a public body, and a deep commitment to delivering policies that make a tangible difference. If you’re ready to take on a leadership role in an important organisation and have a genuine passion for supporting communities, this is the role for you.
Interview Date: Week Commencing 14th and 21st July - Virtual
Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.
Briefing sessions: We will hold two briefing session to further outline the role and answer questions on the following dates:
- 10 June, 2-3pm
- 12 June, 10-11am
On application, please align your supporting statement to the criteria below
Essential criteria:
- Experience in leading the development and delivery of effective funding policy for a funding body or function.
- Strong leadership skills, able to establish a clear vision and set direction for a programme of work, drawing on evidence and engaging others to shape a direction of travel.
- Strong engagement and collaboration skills, able to work with a range of people both internally and externally, at all levels of seniority.
- Excellent analytical skills, able to draw on data and qualitative evidence from a variety of sources to shape priorities.
- Excellent written and verbal communication skills, including ability to prepare informative, engaging and succinct policy on complex topics.
- Ability to translate corporate plans and strategies into tangible policies while balancing operational challenges.
- A strong understanding of the funding environment for civil society organisations and ability to understand the implications of developments in the wider environment for your work.
Desirable criteria:
- Good understanding of the implications of the Fund’s status as a public body for policy and practice
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
We’re looking for a well-organised person, with excellent attention to detail and a can-do attitude. You will enjoy undertaking a variety of work from project work to administration. You will have gained two-years work experience in grant making, so will be comfortable working with others and will feel confident using IT applications and databases.This role is remotely based, you’ll be in touch with the rest of the team on a daily basis, but you’ll also feel comfortable undertaking tasks yourself and will competently manage your own time.You will also have a passion for our values and our work. If this sounds like you, we’d love to hear from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our friendly and mission-driven team at NFER, where you’ll help bridge the gap between research and classrooms. This is your chance to bring vital insights directly to schools – raising awareness of the NFER Classroom brand and increasing the reach and impact of our research findings within the education community.
Pay: £36,000 - £40,000 (FTE)
Contract: 18-month fixed-term contract
Hours: Part-time (21 hours)
Location: Remote within the UK, with occasional visits to our Slough office (approx. 6 times per year)
Annual Leave: 30 days plus 4 paid closure days FTE
Pension Contributions: 10% employer contributions
Family Support: Enhanced maternity/parental leave and paid compassionate leave
What you’ll be doing
In this role, you’ll be at the heart of our mission to connect schools with powerful, practical research. You’ll take a leading role in shaping how NFER communicates with educators, using your creativity and insight to bring our work to life across digital channels.
One day you might be crafting social media content that sparks conversation among teachers, the next, you’ll be writing an email newsletter that lands just right with a headteacher seeking evidence-based ideas. You’ll help turn research into engaging, accessible summaries, so schools can quickly grasp key insights and put them into action.
You’ll also update and improve our For Schools website pages, ensuring every word is useful and user-friendly. Behind the scenes, you’ll track performance using analytics, learning what works and what could work even better. And throughout it all, you’ll collaborate with researchers, designers, and communications experts to deliver thoughtful, impactful campaigns that schools actually want to read.
PERSON SPECIFICATION
Essential skills and experience:
- Experience in marketing communications or a related role
- Excellent writing skills and creative flair
- Confidence using digital tools such as social media platforms, Canva, Google Analytics and CRM systems
- Strong time management and the ability to work independently
- A collaborative approach and a clear focus on impact
- Experience working in or with schools is a bonus, but not essential.
If you meet only 70% of our essential skills, still apply; you may have skills we didn’t know we needed.
Other roles you may have experience of include: Marketing Executive, Marketing Officer, Marketing Assistant, Marketing Coordinator, Marketing Specialist, Brand Executive, Communications Executive, Digital Marketing Executive, Social Media Executive, Content Marketing Executive, Email Marketing Executive, SEO Executive
WHY NFER?
At NFER, we are recognised globally for providing trusted research, resources and insights that drive meaningful change. By joining us, you’ll contribute to a mission that prioritises impact over profit, working in an environment where collaboration, flexibility, and inclusion are valued.
What we offer:
- A supportive and inclusive workplace culture.
- Opportunities to develop your skills and advance your career.
- Flexible working arrangements to support work-life balance from day 1.
- The chance to make a real difference in the education sector.
APPLICATION PROCESS
We are reviewing applications on a rolling basis and encourage you to apply early. Shortlisting will commence from 23rd June 2025.
We are committed to creating an inclusive and accessible recruitment process. If you require any adjustments or accommodations at any stage, please don’t hesitate to contact us. We’re here to support
you and ensure a positive experience. For further details, please review the Job Information Pack.
If you’re ready to bring your skills and passion to a role that makes a difference, we’d love to hear from you. Apply now and start your journey with NFER.
The client requests no contact from agencies or media sales.
Salary: Grade 5- £37,181 per annum pro rata
Location: Flexible
Contract: Fixed term - 12 months
Hours: Full time - 37.5 per week
Closing Date: Sunday 22nd June 2025 at 11.30 pm
We are looking for someone with experience of quality monitoring, data and reporting to join us and evaluate our Services. You could soon be playing a vital role helping people who are affected by the housing emergency.
About the role
Shelter has an ongoing partnership with a hero charity partner which is centred on building the UK’s financial resilience. Together we aim to break the vicious cycles that leave people with poor financial health and negatively impact their housing situation; through Shelter’s emergency services, piloting new programmes to challenge unfair systems, and empowering communities with their rights.
You will be leading on the evaluation of this partnership and will work closely with the service delivery teams across Shelter in England and Scotland. You will assess the impact of the work so far with a view to upscaling the partnership in future.
About you
You will have experience of using frameworks to monitor work quality and impact, using data to draw conclusions and make recommendations. Adopting a strategic approach, with knowledge of systems change, research analysis and experience of working with stakeholders, you will have strong problems solving skills and are able to use initiative to get things done. You also have experience of producing high quality written materials as well as verbal presentations tailored to your audience.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
Your role will be part of Shelter England’s Quality, Compliance & Planning team and will work with the Quality Managers to review the quality, value and impact of the work in our services. This role will primarily focus on the range of work funded by our partner grant.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 1000 words in total.
Any applications submitted without a supporting statement will not be considered.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.