Data Support Volunteer Roles

Are you an advocate for an individual’s right to privacy? Do you believe that people should know how their personal information is being used, stored and shared? What about the right to only receive communications that they want? 

 If so, please get in touch to become a data governance volunteer! At the MS Society we care about issues like ethics, data protection and the rights of individuals privacy. People entrust us with their personal details, and we work hard to keep that trust and respect their wishes.

  In this home based volunteer role; you’ll help raise awareness of why this is important and all the things that can be done to keep data safe and secure.

 We’ll support you in your volunteering, giving you opportunities to lead positive change, meet and network with other volunteers, and develop your skills through training. We’ll also cover reasonable expenses if you are asked to travel to take part in activities including training.

 What the role involves   

 The role will involve a varied number of administrative tasks. We work behind the scenes supporting volunteering groups, individual volunteers, staff, supporters and service users to exercise their rights and keep the MS Society compliant with data protection regulations. These activities will include:

• Setting up and attending relevant meetings to support staff with providing advice 
• Supporting the writing and publishing blogs and data process guidance and policy, such as proof reading, cross reference 
• Collaboration in the review of training material and data collection forms and processes 
• Populating and reviewing our risk register 
• Supporting the team to carry out data protection rights requests on our in-house system (One Trust) 

What you need for this role

•  Passionate about the MS Society and our mission 
• To be passionate about data protection rights as a human right 
• An understanding of data protection and a willingness to learn and keep abreast of changes. 
• An ability to work well and collaborate with others 
• An understanding of Microsoft 365 and databases including Excel
• Access to a PC and the internet 

In order to volunteer in this role, you will need to:

•  Complete an application 
• Have an informal conversation with the Volunteer Manager for this role, to discuss whether becoming a data governance support volunteer is right for you 
• Complete your Welcome and Induction Checklist in the back of your ‘Welcome Pack’ (opens in new window).

We are currently looking to recruit a Keeping in Touch telephone support volunteer to provide a light touch support service for carers following their registration with Carer Support Dorset with the aim to keep up to date with the cares current needs, and intervene where appropriate to avoid crisis situations through referral to the carer case workers at Carer Support Dorset. Induction training will be provided to meet the needs of the role, as well as ongoing support and supervision, and additional training as necessary. Out of pocket expenses will be paid.

We are currently looking to recruit a Keeping in Touch telephone support volunteer to provide a light touch support service for carers following their registration with Carer Support Dorset with the aim to keep up to date with the cares current needs, and intervene where appropriate to avoid crisis situations through referral to the carer case workers at Carer Support Dorset. Induction training will be provided to meet the needs of the role, as well as ongoing support, supervision, and additional training as necessary.

About Us

We are the only national non-profit supporting people in the UK impacted by borderline personality disorder (BPD). We provide peer support, signposting, information and advice to individuals living with BPD, their families and carers. 

About the Role

Our busy support services team is seeking a reliable and organised volunteer to assist the signposting service. You will respond to queries from health and social care professionals and service users. In addition, you will provide administrative support to the team and processing referrals emailed into the service.

Responsibilities in this role include:

• Providing information and advice to health and social professionals and service users
• Processing new referrals
• Navigating and inputting information into our secure database, handling client data and sensitive information
• Explaining confidentiality to health and social care professionals and service users and seeking consent to store or share information where necessary
• Signposting and referring callers to appropriate alternative services as required

Who are we looking for?

The ideal volunteer will have:

• An understanding of the issues faced by people impacted by BPD, or willing to learn about this
• Excellent interpersonal and communication skills
• Good administrative and computer skills including proficient use of Microsoft Office
• A solid understanding of the importance of professional boundaries and confidentiality
• The ability to exercise a non-discriminatory, non-judgemental approach to supporting people
• A flexible approach to your work
• Strong organisational skills and the ability to prioritise

Please note you will need a DBS check (if you do not have one, we can do that for you)and two references for this role. 

What can you gain from this opportunity?

As part of this role you will have the opportunity to:

• Work as part of a national organisation to support people impacted by borderline personality disorder, and their families
• Develop skills in providing signposting, information and advice
• Gain knowledge of the support service options available to people in the UK
• Gain experience of multi-agency partnership working

We offer full volunteer induction and training, where you will be fully supported to understand, and carry out every aspect of the role. 

We are committed to creating a diverse and inclusive environment for our volunteers. The service users we support come from all backgrounds and we want to reflect that in our volunteering team. We are happy to consider any adjustments you might need to support you in your role. If you would like to discuss this further with the volunteer team, please let us know. This will not affect your application.

Parkinson’s changes lives. From the day of diagnosis, people with Parkinson’s and their loved ones need to know we’re by their side.

By 2024 Parkinson’s UK will provide personalised information, services and opportunities, from day one, to many more people affected by the condition. But, we need your help to do this.

If you're looking to meet new people and make a real difference in your local community, this role is for you. Leading the support group in Reigate, you'll help people affected by Parkinson's to draw on invaluable support from their peers.

You'll have a chance to use and develop your administrative, leadership and communication skills - supported by local staff, to develop a programme of activities for your group.

As part of recruitment, you will be asked to provide a reference for this role. Speak to your staff contact for more information.

Why we want you

Support groups across the UK are run by volunteers and offer friendship and support to people living with Parkinson's and their families and friends. These groups need a leader, working with other staff and volunteers, to coordinate and arrange the activities the group will offer - from monthly talks, to yoga.

What you will be doing

• Act as a contact for local and UK office staff
• Arrange the group's programme of activities, including any outings
• Organise room booking and refreshments
• Working with staff and other volunteers to ensure the group runs in line with Parkinson's UK guidelines

The skills you need

• Strong administrative skills, communication and IT skills in order to ensure smooth running of the group
• Collaborative and team focused, as you will need to gather and distribute information to everyone involved
• A positive attitude to making things happen in the local community
• Motivated and reliable, with strong organisational skills in order to support the group
• Enthusiastic and friendly, as you will be representing both the local group and Parkinson's UK

What's in it for you

• You'll help people with Parkinson's in your community get connected to invaluable support from their peers
• Meet new people and make new friends, both in the group and in the local community
• Learn and develop valuable organisational, administrative and people skills

Disclaimer

It's important that people affected by Parkinson’s can trust us with their personal information. You would be handling personal or sensitive data, so by undertaking this role you'll need to complete our Advanced Data Protection training. Your Parkinson’s UK staff contact can help you do this. You will also be required to sign a confidentiality agreement.

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. 

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace. 

Ready for an adventure? Dive into the heart of Quilombo UK by exploring our website and videos! Explore the values that guide our  mission, values and the impactful work we do to make a difference in our community.

Join us in leading positive change!

Role Description:

As a Personal Assistant within the Directors' Support Team, you will play a pivotal role in facilitating the efficient functioning of the Directorship. This is a volunteer position, requiring a commitment to our mission and a keen desire to contribute to the success of Quilombo UK.

The ideal candidate will possess a strong understanding of taking briefings, translating them into actionable outcomes, and contributing to the overall success of the organisation.

 Main Responsibilities

• Conduct comprehensive research on various topics relevant to Quilombo UK's mission and initiatives.

• Analyse and synthesise information to provide insightful reports and recommendations to the Directors.

• Work closely with the Directors to understand their priorities and preferences.

• Assist in the preparation of briefings and communications, ensuring clarity, accuracy, and alignment with organisational objectives.

• Receive and interpret directives from the Directors, translating them into actionable tasks.

• Collaborate with relevant teams to drive outcomes and ensure timely completion of tasks.

• Manage the Directors' schedules, appointments, and travel arrangements.

• Maintain confidentiality and handle sensitive information with discretion.

Essential:

• Experience in a similar role, preferably supporting senior executives or Directors.

• Proven ability to conduct thorough research, analyse data, and present findings in a clear and concise manner.

• Strong written and verbal communication skills, with the ability to draft professional and articulate documents.

• Demonstrated experience in taking directives, converting them into actions, and delivering outcomes.

• Proactive mindset with the ability to anticipate needs and take initiative in a fast-paced environment.

• Ability to work collaboratively with a diverse team and contribute to a positive working environment.

• Willingness to volunteer time and effort to support the mission and goals of Quilombo UK.

• Office (Excel, Word, PowerPoint)

Desirable:

• Committed to working with the community with a passion for helping others less fortunate.

• Can work without much supervision

What we offer:

• Online placement

• Opportunity for professional growth and development in PA. 

• A collaborative and inclusive work environment that values diversity and innovation.

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Can you help with providing a welcoming reception service to visitors and callers to Age UK BRWF's Windsor Street (Bromsgrove) office?

Age UK Bromsgrove, Redditch & Wyre Forest is seeking the support of friendly and organised volunteers at its Windsor Street office to: 

• Meet and greet visitors to the office
• Answer the telephone (referring to the appropriate person or taking messages)
• Support members of the team with simple administration tasks (e.g. booking appointments, photocopying, preparing post for mailing, updating databases etc.)
• Have an understanding of the services and support provided by Age UK BRWF and convey this in a positive manner when speaking to people

Personal qualities and experience most suited to this role:

• Friendly and approachable, with good interpersonal and communication skills
• Patient and flexible
• Experience of answering Telephones and using IT
• Able to use their initiative and also be part of a team
• Understands the need for confidentiality
• Willingness to undertake training and work within Age UK BRWF’s guidelines and policies (including Data Protection)

How much time is involved? 

• Regular commitment of 3 hours a week (10am-1pm, Monday – Thursday) 

What you can expect from us?

• We will make sure that you receive appropriate training for the role and that you have the support of a member of staff.  We offer a range of benefits to our volunteers and will also cover agreed out-of-pocket expenses

Volunteer for Birmingham and Black Country Wildlife Trust and make a lasting contribution to nature’s recovery!

Birmingham and Black Country Wildlife Trust is one of 46 local, independent Wildlife Trusts and is the charity that works to make the environment of Birmingham and the Black Country (Dudley, Sandwell, Walsall and Wolverhampton) a better place for wildlife and people through environmental education, community involvement, ecological and practical work.

We are a small resources team and would like some help with:

·administration tasks to help keep our volunteer records up to date;

·answering some emails and perhaps making some calls to potential new volunteers; and

·digitalising some of our paper documents which are currently stored in the office.

We would like someone who could come into our office (B18 7EP) on a Tuesday or Wednesday. We would like this to be a longer term role as we will need to set you up on our volunteering systems and provide training to use them.

Main tasks include:

Checking and responding to enquiry emails.

Perhaps making a few outgoing calls to potential volunteers.

Updating records on our volunteer system.

Scanning and filing documents.

Data inputting.

General office tidying.

Dealing with forms and sharing information with relevant staff.

 What skills or experience are needed to do the role?

Some administrative experience would be useful, but is not essential.

We would like someone who is confident in using new computer systems and can work independently.

We can provide training and ongoing support in using our software and computer systems. We would also provide training on data protection and GDPR. Ongoing support would be available from our Resources team.

 What could volunteers gain from the experience?

Office based administrative experience.

Forming new social relationships.

There is also the opportunity to engage with our Conservation team and learn more about the conservation work we do within Birmingham and the Black Country.

Out of pocket expenses will be paid.

References may be required.

SLDAS OCN Accredited Volunteer Training Programme

SLDAS is a local organisation working in South Liverpool. We support women who have experienced or are experiencing domestic abuse. We are a small team and are busier than ever and we need volunteers to help us reach all the women who we support. Have you got some time to give us?

All volunteers complete our Open College Network training programme that is accredited with Open Awards. Our aim is to provide trainee volunteers with the skills, knowledge and confidence necessary to enable them to work with women who are currently experiencing domestic abuse or have experienced it in the past.

Carers Trust Hillingdon is the leading charity in the London Borough of Hillingdon and we are looking for enthusiastic and caring individuals to provide a warm and friendly welcome to all our visitors and support the staff in a variety of administrative tasks.

Our vision is to be recognised as the gateway to a better life for all unpaid carers in Hillingdon.

Main purpose of volunteering role

To provide a warm and friendly welcome to all our visitors and support the staff  with a variety of administrative tasks.

Availability

The role is required on Mondays and/or Wednesdays, 10am – 4pm.

Location

Based at Carers Trust Hillingdon offices on Uxbridge High Street, UB8 1JT.

Key responsibilities

· Work on your own in the Advice Centre welcoming visitors

· Be patient and empathetic to any visitors and call for an appropriate staff member to deal with the concern

· Answer incoming calls and transferring to appropriate member of staff

· Make calls on behalf of the staff, inviting carers to activities etc.

· Various administrative tasks such as photocopying and inputting data

· Input data onto charity log

· Help support outreach activity

· Help support fund raising activities

Specialist skills/training/knowledge

· Good communication and interpersonal skills to be able to talk to clients

· Good telephone and computer skills

· Show high standards of professional behaviour and appearance

· Be able to reach the venue via public transport or own transport (expenses will be paid)

Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.

Remote Family Support Volunteer – Live Chat

We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.

Organisational values:

Mission: We build better family lives together.

Vision: Families should have access to active support and understanding. 

Values: Trustworthy, Compassionate and Collaborative

Purpose of the role: To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.

Live chat: is a free confidential service that is accessed via our website. Service users are offered emotional support, information and advice and guidance on a broad range of family issues.

Supervised by: The Shift Supervisor

 Activities: The volunteer will be fully supervised, supported and trained to provide the following activities:

·Provide emotional support to family members via our live chat service

·Use the Family Lives support model and tools to provide an empathic responses

·Ensure that all service users receive a high quality experience

·Sign post users to other agencies for information and additional support

·Complete conversation data records

·Alert the shift supervisor to any difficult situations

 

General: Volunteers should be willing to:

·Attend the relevant volunteer training

·Maintain confidentiality and adhere to the other policies and procedures of the organisation

·Participate in regular support, supervision meetings and learning sessions as agreed

For home based volunteers only:

·Volunteers will need a Laptop/PC, plug in headset with microphone, fast broadband and a private place to work from home

·Volunteers need to be IT/PC literate and confident troubleshooting should they have technical difficulties

 Time: We would be looking for volunteers to commit to one four-hour shift per week, plus attending training and supervision.

Location: working remotely from home

 You need to be a UK resident

Supervision and Support:

·Supervision during shifts

·Debrief after every shift

·1 to 1 supervision every 6 months

·Staff available outside of shift within office hours

·Annual review

 

The Benefits of Volunteering:

·Satisfaction in making a real and lasting difference to families who are struggling

·An opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience

·Being part of a team of Family Lives volunteers and staff

·Personal development

·Opportunities to meet and interact with a wide range of people

·Out of pocket expenses reimbursed to a maximum of £10 per session if working from a centre

·Flexible hours

 

Volunteer Person Specification. We are looking for individuals who:

·Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role

·Have an ability to respond empathically to emotional content

·Good written and verbal communication

·Have good keyboard skills and IT skills, with a minimum of 50 wpm

·Can demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting

·Have a fluent, descriptive and expressive use of English

·Can remain open minded and non-judgemental

·Willing to commit to work within Family Lives’ policies, in particular our Confidentiality Policy and Risk of Harm Procedures

·Willing to commit to attending regular supervision and support sessions

·Willing to work as part of a team

·Willing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation.

Typing Task Prior to Application for Live Chat

Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 50 words per minute. 

Please take a screen shot and send it across with your application

You can have up to 3 attempts and decide which result you would like to forward as part of your application

Typing task

Go to the website typingtest

You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).

We have remote voluntary call taker training groups the dates are below are you would need to be able to attend all 5 Modules from the training group.

Our next training groups are:

April training dates:

Module 1 - Monday 22nd April

Module 2 - Wednesday 24th April

Module 3 - Monday 29th April

Module 4 - Wednesday 1st May

Module 5 - Wednesday 8th May

10am to 2pm

We are also running Saturday remote call taker training in June over 5 Saturday's the dates are to be confirmed.

Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.

You will support our Administrators and front line workers with a range of administrative functions to support them with their daily activities and workload. This will give you the opportunity to be involved with a variety of administrative duties including filing, writing notes and supporting the front line workers with the administrative preparations of their group delivery and updating of their client case notes.

This is a fantastic opportunity to use your organisational and administrative skills while gaining an understanding of the roles and support function of our front line services.

The volunteer role will be subject to prison vetting and security checks. This is in addition to what is required for community working.

Accountabilities 

Service Delivery – Client support tasks

· Support administrative staff and front line workers with data entry onto database system.

· Provide assistance at reception/in admin office answering and taking messages and transferring phone calls.

· To assist with filing and maintaining of administration records in an orderly user-friendly system. 

· Support front line staff with administrative paperwork required for group sessions or group meetings.

· To assist with minute taking.

· To maintain confidentiality and data protection principles, raising any issues with your line manager as appropriate.

Additional tasks

· Engage in support and supervision provided.

· To keep a good record of your work, including reporting verbally to their supervisor and completing relevant forms.

This may vary depending on your specific team and time commitment.

Expenses

• Travel expenses (within 20 miles of the service) 
• Up to £6.50 lunch expenses.
• Any additional expenses will need to be pre-agreed with placement supervisor.

Qualities

Below is a list of the qualities that we are looking for from volunteers:

 

· If in recovery, to be 6 months abstinence from all mood altering substances if in recovery.

· Must be over 18 years of age.

· Ability to use computers and IT equipment.

· To have good verbal and written communication skills.

· To have a clear understanding and maintain a high degree of confidentiality.

· To have a clear understanding of how to set and maintain boundaries.

· To have the ability to reflect and receive feedback.

· To be reliable, flexible and committed.

· To treat individuals with respect and dignity.

· To have the ability to follow instructions.

· To be committed to own learning and development.

Checks required for this role

· Reference (this may be from a keyworker, volunteer supervisor, tutor or sponsor if you are not able to provide a work reference)

· Enhanced DBS Check

· The volunteer role will be subject to prison vetting and security checks. This is in addition to what is required for community working.

 

 

Administrative Support Volunteer

As an Administrative Support Volunteer, you will play an essential role in the team, complimenting the work of the London Hub and allowing Shelter clients to receive the support that they need. The opportunity will allow you to make a difference in your local community as well as gaining hands-on experience in one of the UK's leading housing charities.

Suggested Involvement: A suggested minimum commitment of one day per week for six months

Availability:  This volunteering opportunity will take place within our working hours, Monday-Friday, 10:00-17:00

Location: This role is based at 26-28 Ramsgate Street, London, E8 1LD

Supervised by: Hub Administrator

Why get involved with Shelter?

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams, and they all contribute their valuable time, skills and experience. We simply couldn’t achieve our goals without them.

Main tasks

• General administrative tasks (photocopying, scanning, and minute taking)
• Covering reception and meeting and greeting people who are dropping into the office on an ad hoc basis
• Supporting the delivery of Lived Experience Insight activities, by assisting setting up meetings & listening events, send reminder invites and forwarding other event information.
• Conducting client feedback calls
• Updating local resource documents, such as local authority information sheets
• Inputting information on to our case management system
• Supporting the team with resources for delivery of training

Skills and experience required

• Previous administrative experience or an interest in gaining administrative skills
• An interest in social welfare e.g. housing, welfare benefits, debt.
• Ability to manage your own time and task load
• Confident and professional telephone manner
• Good communication skills (this may be through experience of working with the public).
• Confident IT skills including Microsoft Office programmes.
• The ability to work as part of a team and value others
• Willingness to follow Shelter’s policies including Volunteering, Health & Safety, Equality & Diversity, Confidentiality and Data Protection

Induction, learning and development

To enable you to take part in this opportunity, Shelter will:

• Provide you with a Volunteer Handbook and all Policies & Procedures
• Provide e-learning including Equality & Diversity, Health & Safety, Data Protection, Environmental Awareness and Safeguarding
• Provide access to other appropriate Shelter training
• Provide a local induction relevant to your role
• Pay ‘out of pocket’ expenses in line with Shelter’s Volunteer Expenses Policy

Benefits of volunteering with Shelter

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable work experience
• Be part of a great team
• Build your confidence and develop transferrable skills
• Enhances your CV

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.

Mynshull’s Educational Foundation is committed to improving the life-chances of young people from Manchester and Salford, so they can grow up to fulfil their potential. Through the provision of small grants, we aim to reduce the barriers that young people face to education, skills and training.

We provide funding for young people aged 25 or under to help them obtain equipment, uniforms or experiences that support them in starting or continuing their education or training.  Some examples include grants towards the cost of school trips and residentials, text books, stationery, apprenticeship equipment such as tools, and musical instruments.

We are currently recruiting for trustees to join our board.  The right candidate will understand the challenges faced by young people in Manchester and Salford; this may be through their own lived experiences or through professional experience, for example in education or health and social care.  The successful candidate will be passionate about improving outcomes for young people.  Previous experience of being a trustee is not essential to this role.

A full role description and person specification can be found in the attached Recruitment Pack. 

As a trustee you would be expected to attend a minimum of 4 board meetings (2 hours each) per year, as well as commit approximately 1 to 2 hours per month to reviewing applications for funding (this can be done remotely, online). 

Mynshull’s Educational Foundation is committed to fostering an inclusive environment, where all trustees feel valued and empowered to contribute.  We welcome applications from people of all backgrounds.  We particularly welcome applications from people who have experience of using charity services or delivering services in Manchester.

For an informal discussion of the role, the foundation’s activities and what is involved in being a trustee, please get in contact.

This role is subject to pre appointment checks including a Standard DBS Check.

Gaddum (charity number 507162) provides administrative support and data processing for Mynshull’s Educational Foundation (Charity number 532334) which is an independent charity.  

If you have any questions about your personal information and data, how it is used or stored, please do not hesitate to get in contact with us.