Database administrator jobs near Guildford, Surrey

The Loop is a volunteer-led non profit, non governmental organisation made up of a dedicated team of over 500 chemists, health professionals, researchers and more. Guided by international expertise and experience, we support the establishment of professional drug checking services across the UK.

The Loop offers event-based and community-based drug checking and associated harm reduction services. We also provide training courses in drugs awareness, risk communications, harm reduction, spiking, and managing problems in nightlife. Our training programmes have been booked by staff working across public health, substance misuse services, universities, events, security industries and more.

Following the appointment of our first Chief Executive Officer, The Loop would like to recruit an Administrator.  We are looking for a dynamic individual to provide professional, effective and efficient administrative support to the CEO and board, as well as supporting the team in the coordination and administration of fundraising, marketing and drug checking service delivery.

If you think you have the skills and experience to be an exceptional administrator for The Loop, please submit a CV and covering letter (no more than two sides of A4) addressing how you meet the personal specification.  

Interviews will take place online but we reserve the right to conduct a second round of in person interviews if neccesary.

We are looking for an experienced business administrator to work alongside our Training and Quality Administrator in supporting recruitment and training of volunteers and staff for our National Helpline. This is a varied and busy role that requires excellent organisational and planning skills, ensuring tasks are completed within a time critical timeframe.

The role

This is an exciting opportunity to join the National Helpline on a fixed term contract until the 31st March 2023. The service is undergoing significant transformation to get ready to play its part in the delivery of our Bereaved People First Strategy. The successful candidate will be pivotal in supporting the needs of our volunteers.

The Helpline Administrator will work alongside the Training and Quality Administrator to support:

• The recruitment and onboarding of staff and volunteers into Cruse’s national helpline
• Maintain Helpline Systems
• Monitor the Training Helpline inbox
• Providing administrative support to the Continuous Professional Development programme
• Provide administrative support to the Helpline Training and Quality Manager as required
• Developing and maintaining the helpline filing system
• To Support the roll-out of CRM on the Helpline

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.

The closing date for applications is 19th August 2022 with interviews taking place w/c 22nd August 2022 via zoom.

We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Near Neighbours brings people together in communities that are religiously and ethnically diverse, so that they can get to know each other better, build relationships of trust and collaborate together on initiatives that improve the local community they live in.

Near Neighbours is a subsidiary of the Church Urban Fund alongside the Just Finance Foundation, that focuses on financial education for young people and building financial capability in communities, and whilst these are 3 separate charities, we share an office, senior team and back-office functions. This role would be to work on grant programmes for both Near Neighbours and the Church Urban Fund.

We are currently seeking a process driven, methodical grants administrator with clear communication to support our grants team with all aspects of the grant administration process: from initial enquiries, processing, through to grant monitoring.

The role will be to provide administrative support to our three small grants programmes:

• the Near Neighbours small grant scheme, bringing together neighbours from religiously and ethnically diverse backgrounds
• the Windrush Day Grants Scheme, educating and celebrating  the Windrush Generation and bringing people together
• the Refugee Small Grants Programme, supporting the outreach work of churches and Christian organisations for work with Ukrainian and Afghan refugees

The ideal candidate will have at  least 2 year’s experience in administration or project support, experience working with databases and content management systems, with a knowledge of issues associated with poverty and inequality.

This role offers the opportunity to work as part of a small, friendly, supportive wider programmes team, working on projects in Homelessness, Financial Education, Youth Leadership and promoting faith based social action.

Application deadline Sunday 21st August 2022.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, if you are interested, please do submit your application as early as possible.

To apply, please send us your CV with a brief covering letter telling us why you are interested in the role.

CUF is an inclusive organisation with a diverse workforce, we welcome all applications. We want our workforce to be truly representative of the Communities we serve. Diversity is an asset to our organisation and helps us create an inclusive, welcoming environment for all.

CPRE Leicestershire, the countryside charity, now has an opportunity for a freelance Branch Administrator to assist in providing effective administration for the branch of CPRE Leicestershire.  Currently the role involves approximately 2-4 hours per week, with preparation and attendance at 2 zoom meetings per month (note: these could become face to face meetings at a later date) as well as bi-monthly Branch meetings and the Annual General meeting, all held within the Leicestershire area.  This is a self-employed position offering an hourly rate of £12.50.

This is an excellent opportunity to play a key role in a respected local countryside organisation, applying your administrative skills and experience to make a real difference to a friendly and passionate group.  Please see the enclosed job description for more details about the role.

Job Purpose

To support students in reaching their full potential through our training programmes as part of a small, dynamic and hardworking team who share the goal of wanting to deliver an excellent experience for our students and tutors. The role covers the following main aspects:

• Programme Administration for college courses based at Waverley Abbey House and online.
• Maintain services to academic staff and the Academic Registrar to ensure the successful running of all programmes.
• To liaise with the Campus administration team regarding course logistics, room bookings etc.

Key Tasks

• To administer higher education programmes for college courses mainly using: Microsoft Office 365 (particularly Outlook, Word, Excel, Forms and Teams); Moodle (virtual learning environment); Quercus (student record system); Sage CRM and Zoom (online meeting platform).
• Liaise with venue conferencing team to ensure that each teaching session is arranged and set up and that final data is available at least two weeks prior to a session date. Update Sage CRM to produce accurate reports for venue team and tutors.
• Maintain placement records on the student administration database (Quercus).
• Assist the Programme Leader, Year Leaders and tutors with tasks associated with the administration of programmes, including group-work, communication with students, handling student feedback and module reports, tracking personal tutorials and keeping accurate attendance registers.
• Assist with open days and graduations as required.
• Assist with the day to day running and growth of the library, including using Soutron (Library management software).
• Maintain store of course resources: stationery; arts materials.
• Provide assistance to the Student Services and Registry teams to cover absences where practicable
• Any other reasonable tasks that may be requested by the Academic Registrar as required to support the developing needs of Waverley Abbey College.

Main performance assessment criteria

• Effective and efficient performance of tasks and the smooth running of courses, confirmed by academic staff, Academic Registrar and campus administration team.
• Accuracy of information communicated and forward planning confirmed by the administration and academic teams.
• Accuracy and organisation of systems and records.

TRUST ADMINISTRATOR (Part time – 0.4 FTE)

Suberb opportunity for someone with excellent interpersonal and organisational skills, a high degree of commitment and the ability to multi-task and work under pressure.

Applications are invited for the post of Trust Administrator with the Daphne Jackson Trust.  This is a superb opportunity for the right person to make a difference in a charity that offers Fellowships for returners after a career break of two years or more. 

The Trust is based in the Physics Department at the University of Surrey and is a small charity that makes a big difference.  The Trust has a very dedicated and friendly team of staff and applicants for this post must be friendly and approachable, efficient and methodical, with a ‘can do’ approach.  This is a post that will suit someone with excellent interpersonal and organisational skills, a high degree of commitment and the ability to multi-task and work under pressure. The ability to prioritise a busy workload and to be able to work independently as well as being an effective member of a small team is essential.

Duties will include daily monitoring of emails, answering calls, dealing with incoming and outgoing post, answering queries from potential applicants, accurate logging of all enquiries and management of the Trust Office. The database of enquirers, candidates, applicants, future, current and former Fellows must be kept up-to-date along with management of electronic copies of application documents and correspondence. The complete list of likely duties is covered in the role description.

Applicants must be computer literate with a fully operational knowledge of Microsoft Office A knowledge of the charity sector and some of the stakeholders with whom the Trust works, such as research funders, higher education organisations, learned societies or the scientific community in general would be an advantage. An interest in the work of the Trust generally and equality, diversity and inclusion (EDI) issues will be a significant advantage. Whilst experience in an administration role is desirable it is equally important to find the right person to join the team who has a common-sense approach, is a quick learner and is happy to communicate at all levels to a range of stakeholders.

Equality, diversity and inclusion is vital for our society, our communities and our workplaces. All of us should have the opportunity to develop our skills and reach our full potential whatever our identity or background. As such we welcome applications from all individuals and backgrounds.  The Trust is fully committed to supporting equality, diversity and inclusion across all areas of our work. We believe this creates collaborative and dynamic workplaces that recognise the contribution and potential of every individual. As a prospective member of the Team, it is important that you embrace our position on this.

Almost all of the Trust staff currently work part time and although many have a hybrid working arrangement, this post will be based in the Trust Office and while there is some flexibility, the hours need to be worked over four or five days.

Salary offered is pro rata of £25,000. Closing date for applications is 12 noon on Friday 2nd September 2022 with applications reviewed on a rolling basis up to the deadline. Please send a CV and covering letter stating where you saw the role advertised and why you think you would be suitable to Dr Katie Perry, Chief Executive, at the Daphne Jackson Trust.Further information on this role and a job description are available to download from our website. If you wish to have an informal conversation about the role please call us. 

Clinical Administrator

Full time – 35hrs per week

Salary: £18.474 - £23.223 – dependent on experience

Location: Home based

Closing date for applications: 17th August 2022 9am

Interviews will take place online via video conference – week commencing 22nd August 2022

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

The Role

This is a great time to join GamCare as we celebrate our 25th anniversary. We’re recruiting a Clinical Administrator within our Clinical Services Team which is a brilliant opportunity for someone who is a confident communicator, works collaboratively, has a can-do attitude, and enjoys being part of a small team.  The Clinical Services Team is growing, we are offering the opportunity for you to use your experience of working with stakeholders to implement good practice and create workable solutions. 

The Clinical Administrator is pivotal in the Clinical Services Team, you will be creating and delivering proactive and comprehensive administration support while working under the coordination of the Senior Administrator to support the clinical administration team on a range of administrative tasks.

As the successful candidate you’ll have responsibility for data and information tasks for a treatment service or a number of treatment services, to support effective data inputting, quality and reporting.

Key Responsibilities

• Provide day to day administration support to treatment services, managers, and staff
• Monitor and manage inbound referrals to the service
• Organise calendars, diaries and meetings across multiple teams and staff members
• Set up external meetings and events for teams, booking and preparing rooms, resources and liaising with outside agencies
• Provide support to treatment team to undertake follow-up with clients
• Book in and reschedule client appointments where needed
• Undertake satisfaction surveys with clients

About You

As the successful candidate you’ll be required to proactively complete tasks and projects, gathering information, responding to enquires and work with internal and external stakeholders. Your prior experience in an administrative role means you will be competent in organising calendars, diaries and meetings across multiple teams.

With demonstrable experience of managing multiple stakeholders in a dynamic organisation you will have honed your skills in operational support and administration which will have given you the tools to update spreadsheets, populate reports, case management systems and databases along with supporting the creation of process maps and guidance documents.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%.
• Discretionary company sick pay from day one of service.
• Employee Assistance Programme – 24-hour support
• Cycle to Work Scheme

Working Pattern

GamCare’s standard working pattern is Monday to Friday, 9am to 5pm, however we operate under a flexible working policy so working hours are open to negotiation as the treatment services run from 9am to 8pm Monday to Thursdays and 9am to 5pm on Fridays.

For this job, you will need to have a confidential space within your home to work from, and a stable internet connection.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

For any further information on the role please contact Recruitment Inbox and the team will be happy to help.

Main purpose of job

The post is required to manage our fundraising CRM database, leading on all data integrations, business processes and reporting. The post will be responsible for the effective processing of all fundraising data and to facilitate accurate and appropriate communications with supporters and volunteers to attract, retain and maximise support. The post is required to support the integration of our fundraising database with finance systems, our website and other electronic income streams.

1. Work relationships

This post holder will work closely with and report to the Head of Data and Technology and will also work closely with the following:

• The Fundraising Team, Finance, Volunteer, Supporter Care Services and HR teams regarding effective data management, selections, training and reporting
• The Care Team regarding cross checks and supported family data updates
• The Communications Team and Fundraising Teams regarding data selections
• External contractors
• The post holder will manage volunteers who support maintaining data hygiene

1. Decision making authority

The post holder will be required to make decisions regarding how data is processed, stored, flagged, selected, maintained and supplied internally and externally.

1. Scope of job

• Database management
• Database integration
• Reporting
• Data segmentation and preparation of mailing lists
• Database training
• Keeping up to date with sector trends, best practice and policies

Part 2: Main duties and key responsibilities

1. Use headings from the scope

• Database management
  • Support the fundraising, finance, volunteer and HR teams in developing effective and streamlined processes to manage data from a variety of sources
  • To work closely across all fundraising teams to ensure the fundraising CRM database holds all information required to maximise the development of our supporters
• Database integration
  • Ensure effective and efficient integration between our fundraising database and our website, electronic donation pages and relevant finance systems
• Reporting
  • Provide all regular and ad hoc reports to relevant teams. Improve the quality and frequency of reports to meet the needs of the fundraising and marketing teams via advanced Excel reporting and ideally SQL Server tools
• Data segmentation and preparation of mailing lists
  • To manage all data selections and data usage to maximise response and income.
  • Optimize the targeting and segmentation of donor data to drive marketing effectiveness & increase return on investment
• Database training
  • To oversee and provide training on Raisers’ Edge to staff and volunteers supported by User Guides and Quick References and to train up Super Users within the organisation to manage their own areas
  • To ensure staff and volunteers are trained to provide accurate date capture and provide reports to monitor accuracy and address errors
• Keeping up to date with sector trends, best practice and policies
  • To ensure Raisers’ Edge is up to date and relevant functions used to their full capacity
  • To secure the database by developing procedures and controls to ensure data security, data protection and all legal requirements are complied with, working closely with the finance and IT teams
  • To keep up to date with alternative CRM software and attend relevant conferences / demonstrations

1. Other duties

• The post holder will be required to apply for a Disclosure check

1. Mandatory Criteria

The post holder will be working in a developing environment and will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Chase.

1. Health and Safety

Responsibility for health and safety in the area under their control and ensure that they are familiar with the organisation’s policy on health and safety at work.

1. Our values and behaviors

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life–limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goal. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Part 3: Person specification: Qualifications, experience and skill levels

1. Qualifications

Essential:

• Educated to degree level or equivalent

1. Experience

Essential:

• Proven experience as Fundraising Database Manager
• Excellent and demonstrable understanding of data administration and management functions (collection, analysis, distribution etc.)
• An analytical mind-set with a ‘can-do’ approach to problem-solving
• Excellent communication and collaboration skills

1. Knowledge and Skills

Essential:

• Proven experience with a fundraising CRM (preferably Raiser’s Edge)
• Knowledge of how business systems can be utilized to enhance and improve business processes and functions.
• Strong reporting skills and ability to work with people of all levels of technical ability
• Experience with SQL and the ability to understand, amend and run database queries
• Proficient in MS Office (with a focus on advanced Excel skills)

Desirable:

• Experience with Raisers Edge
• Experience using SQL Server tools such as SSRS and SSIS

1. General attributes

• Ability to communicate technical subjects to inexperienced users
• Sensitive to the cultural impact of introducing new working processes
• Well organised; proactive team player with initiative
• Commitment and an understanding of the challenges and opportunities of working in the charity sector

Kingston Carers’ Network (KCN) is a registered charity, established in 1994, providing independent information, support and advocacy to people who provide unpaid care for someone living in the Royal Borough of Kingston-upon-Thames. 

We are seeking a Part-time Carers’ Support Worker to provide advice to carers on a wide range of issues including community care, housing, welfare benefits, carers’ rights, employment, education and disability issues. We are currently supporting over 4000 carers who are caring for a relative or friend with a disability, illness, mental health problem or substance addiction.

The successful candidate will have the ability to interview carers using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

Experience of supporting carers on a range of issues, including carers’ rights, community care and respite care.is desirable.

JOB DESCRIPTION

Job Title: Adult Carers’ Support Worker

Salary: £14,854

Fixed contract until March 31st, 2023 (extension dependent on funding)

Hours of Work: 18 per week

(may involve occasional evening/weekend work)

Holiday Entitlement: 25 days per annum plus statutory holidays

______________________________________

RELATIONSHIPS

Responsible to: Deputy Chief Executive

Chief Executive

Board of Trustees

______________________________________

PROJECT AIMS

· To provide advice to carers on a wide range of issues including community care, housing, welfare benefits, carers’ rights, employment, education and disability issues.

· To carry out ‘trusted’ Carers’ assessments to assess carers’ needs and to develop support plans to meet those needs.

· To advocate for carers to access the support they need.

· To work with colleagues to identify the need for other support to carers and their families.

· To raise awareness of carers’ issues and needs with other organisations in the borough.

· To support carers to access relief/respite breaks available and inform carers about direct payments, personalised budgets and other relief schemes.

· To work as part of a team to ensure that the vision and aims of KCN are promoted.

PROJECT OBJECTIVES

· Interview carers using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

· To give advice and assistance to carers and their families on welfare benefits and other carer-related issues.

· To be resilient and professional when facing challenging situations.

· To deliver advice from the office or outside of the office as appropriate.

· To complete Carers’ Assessments.

· Use the local authority’s Information database to record outcomes of Carers’ Assessments.

· Use the reference materials to find, interpret and communicate the relevant information.

· Research and explore options and implications so that clients can make informed decisions.

· Act for the client where necessary by calculating, negotiating, drafting claims or writing letters and telephoning.

· Prepare and present cases to appropriate statutory agencies and tribunals etc.

· To advise on any other matters relevant to carers that may be required.

· Negotiate with third parties such as statutory and non-statutory bodies as appropriate.

· Refer internally or to other specialist agencies as appropriate.

· Ensure that all work conforms to the organisation’s requirements and other funding requirements, as appropriate.

· Assist with campaigning work by providing information about clients' circumstances through the appropriate channel.

· Keep up to date with legislation, policies and procedures and undertake appropriate training.

· Read relevant publications.

· Attend relevant internal and external meetings as agreed with the line manager.

· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

· Use IT for statistical recording of information relating to campaigning and funding requirements, record keeping and document production.

· Ensure that all work conforms to the organisation's systems and procedures.

· Provide statistical information on the number of clients and nature of cases.

· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

· Demonstrate commitment to the aims and policies of KCN.

· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

· To act as a mediator for carers when appropriate.

· To take part in the provision of training courses and information sessions for professionals and carers run by KCN.

· To contribute to the KCN Newsletter, and to publicity for displays and local Carers’ Week activities.

· To undertake any other duties as may be requested from time to time for the smooth running of the organisation.

KINGSTON CARERS’ NETWORK

Registered Charity No: 1151456

PERSON SPECIFICATION – Adult Carers’ Support Worker

Essential

· Ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower carers, whilst maintaining structure and control of meetings.

· Ability to listen, respond sensitively and make appropriate referrals eg for counselling as carers often share their emotional difficulties with the Carers’ Support Workers

· Ability to be resilient when dealing with emotionally stressful situations.

· Ability to manage challenging situations professionally

· Good numeracy and literacy skills.

· Commitment to work within the aims, principles and policies of the organisation.

· Ability to give and receive feedback objectively, sensitively and constructively.

· Ability to monitor and maintain required standards.

· Ability to use IT systems and packages, and electronic resources in the provision of advice, record keeping and document production- this post is self-servicing.

· Commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.

· Ability to research, analyse and interpret complex information.

· Ability and willingness to work flexible hours.

· An understanding of the role of carers and some of the issues that may affect them.

· Ability to communicate effectively both orally and in writing at all levels.

· Good time management skills and an ability to prioritise workload.

· Commitment to maintaining relationships based on trust and confidentiality.

· Understanding of equal opportunities and diversity.

Desirable

· Experience of supporting carers on a range of issues, including carers’ rights, community care and respite care.

· Experience of benefits advice work, across the full range of welfare benefits.

· A knowledge of welfare benefits

· Ability to manage varied and complex caseload and to monitor outcomes

· Experience of support and advocacy work with carers

· Experience of achieving targets and using monitoring systems

· Use of car.

· Knowledge of legislation relating to carers.

· Experience of working with carers and/or carers’ groups.

· Ability to design and produce appropriate information and publicity materials.

Post of Adult Carers Support Worker

CONDITIONS OF SERVICE

The basic terms and conditions of service are set out below. A full description of all terms and conditions will be issued as part of the employment contract.

Salary: £29,709 (pro rata)

Hours: 18 hours per week. Staff are expected to work flexible hours with occasional weekend / evening work.

Holiday

Entitlement: 25 days per year + public holidays

Travel

Expenses: Kingston Carers’ Network reimburses travel expenses on public transport incurred in the performance of official duties, or offers a mileage allowance for staff members using their own cars.

Contract: This post is initially funded for 12 months.

Please note that this role is subject to a basic DBS check.

Prospectus is delighted to be working with Christian Solidarity Worldwide (CSW) to recruit a Data Officer on a part time basis who will manage CSW's data and database. This will include daily administration of the database, processing income, providing segmented data selections, statistical reports and data analysis, and in particular to enable fundraising, campaigns, communications and supporter development initiatives. Please note this role is offered as 21 hours a week and can be worked remotely with occasional travel to London when required.

CSW is a Christian human rights organisation specialising in freedom of religion or belief, and as Christians, they stand with everyone facing injustice because of their religion or belief.

The main responsibilities of this role include ensuring optimum use of the database and compliance with GDPR for all supporter data, and supporting CSW in gathering and measuring impact. In time, this role will also support the implementation of a new CRM. You will also train database users, oversee the accurate daily processing, input and fund allocation of gifts and handle supporter queries around personal data, donations.

To be successful as a Data Officer you will have experience of using databases as an administrator, including maintaining accuracy, integrating systems with datasets and importing and exporting data. You will be comfortable with data segmentation and have high attention to detail and accuracy. You will also inspired by CSW's mission and eager to play your part, through this role, in ensuring freedom of religion and belief for all.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV, covers letters are not require, as you will be asked to complete an application form. Should your experience be suitable, we will send you the full job description and arrange for a call to discuss the role further.

Contract Type: Permanent
Location: Home Worker - England and Wales
Salary: £20,872 - £22,143 per annum (depending on skills and experience) + London Allowance £3,600 (if applicable)
Working Hours: 35 per week

Closing Date: 08 September 2022
Interview Date: TBC (via Zoom or Teams)

Please note the deadline for submitting applications for this vacancy is 23:59pm on the closing date.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About Alzheimer\'s Society

Who we are

Alzheimer’s Society are a vital source of support and a powerful force for change for everyone affected by dementia.

What we want

We will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

What we do

We support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.
No matter whoever you are, whatever you’re going through, you can turn to Alzheimer’s Society/us for expert support through practical advice, emotional support, and guidance for the best next step
We join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future.

How we do it

We’re the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia.
About the role

We have a great new opportunity for a Corporate Account Officer to join our Fundraising division!

As our Corporate Account Officer, you will support the account management team to deliver our portfolio of accounts. Your role will be the first point of contact for employee and charity champion contacts and you will support the team through creating fundraising toolkits and supporting with the delivery of fundraising events.

Reporting to a Senior Corporate Account Manager, this is an exciting opportunity for you to build experience working within a Corporate Accounts team and develop your account management skills, and truly make your mark and have a positive impact on the charity and businesses you work with.

This role will give you a chance to really make a difference to people with dementia who need our support.

About you

- Ability to think think creatively
- Experience in providing excellent customer service.
- Excellent IT skills including Microsoft Excel, Word, PowerPoint and Outlook
- Experience an administrative or volunteer role within a fundraising environment
- Experience of using a CRM database (desirable)
- If you relish the challenge of building strong relationships both internally and externally with companies and colleagues alike, then we are interested in hearing from you.

Person Specification

- Excellent communication skills, both verbal and written [essential]
- Excellent organisational and timekeeping skills [essential]
- Excellent attention to detail.
- Be a team player, supporting colleagues when there are deadlines, and who knows when to ask for help themselves.
- Be a self-starter and incredibly motivated.
- Demonstrate your creative nature.

You may have experience of the following: Corporate Accounts Officer, Sales Support Administrator, Internal Account Manager, Office Administrator, Account Administrator, Charity, Not for Profit, Third Sector, etc.

Ref: 135 605

The primary functions of the role are to:

• Be responsible for engaging, inspiring, and developing a new demographic of supporters across the education sector alongside the retention of an existing and loyal supporter base
• Refresh and expand Lepra’s bank of education material, with a specific focus on links to the KS2 and KS3 curriculum
• Work closely with colleagues in India and Bangladesh to develop a “buddy” programme
• Achieve an annual unrestricted income target

The successful candidate will have experience of some of the following; 

• Managing a strong pipeline via telephone, remote, or face to face negotiations to generate fundraising income
• Demonstrable experience of developing meaningful, lasting, and positive relationships to inspire and motivate supporters on a consistent basis
• Strong problem-solving ability and confidence to bring in new ideas and drive them forward
• Use of CRM databases, processing of information and maintaining records

They will be

• Ambitious, self-motivated, and adaptable to make the most of this exciting opportunity
• A self-starter, able to work accurately on own initiative and to tight deadlines in a team environment
• Be able to work in a team and to demonstrate a flexible approach to work
• Able to analyse and act on data
• An effective communicator both verbally and in writing, adapting style to suit the audience, for example supporters, colleagues, partners, NGOs
• Commitment to the principles of the charity sector and values of Lepra

They must be a car owner and be able to use the car for business travel

Amongst our benefits are;

• Contributory pension
• 26 days annual leave (plus bank holidays)
• Free Life Assurance to four times salary
• Study and professional fees support   
• Cycle Scheme 
• Opportunity to visit our programmes in India & Bangladesh

Please apply with a cover letter and CV. We will start our processes upon receipt of applications and may choose to close the application process early. 

We are an equal opportunities employer and encourage applications from all sections of society and from applicants who do not meet the full criteria but are looking for a step up in their career. We cannot offer sponsorship so you must have the right to work in the UK. 

Legacy Officer

• Remote with occasional trips to Telford Head Office
• £29,000 per annum
• 35 hours per week, full-time - permanent

About Us

In 1917 the first People’s Dispensary for Sick Animals was founded to provide vet care for sick and injured pets. Now, over 100 years later and with 48 pet hospitals fully operational across the UK, we’re proud of the fact that we continue to provide expert care to those pets and people who need us most.

As a key member of our Legacy Team, this role offers you the opportunity to manage a portfolio of legacy cases ensuring our Trustees duties are fulfilled and enables you to develop one to one relationships with executors. You will be familiar with the administration of trusts and estates or have a background in legacies in the charity sector. This is a critical area for PDSA as legacies pays for 2 out of 3 pets we treat. You will need to be empathetic with great communication skills to make sure that PDSA maintains its professional reputation.

About the Role

As a Legacy Officer, you will manage a portfolio of legacy cases ensuring compliance with our legal and regulatory obligations. This will involve:

• Quickly understanding legal information and, using your attention to detail, to summarise complex information for a senior management audience
• Ensuring PDSA’s full and correct entitlements are received in accordance with the law and the benefactors will while preserving the reputation of PDSA
• Contributing to legacy forecasting through accurate recording of information
• Working with existing policies but being confident to challenge the status quo
• Developing effective relationships with a wide range of stakeholders and colleagues

About you

You will ideally be working in a charity environment or a private client solicitors with proven success in the administration of trusts and estates. You will be:

• Proven experience in the administration of trusts and estates or background in legacies in the charitable sector
• Self-motivated with a proactive approach to your work
• Empathetic with excellent communication skills
• Confident and used to working at a fast pace in a complex environment
• Knowledgeable regarding Microsoft Office and basic database management

About the rewards

In addition to the salary and 35-hour week indicated, we also offer a variety of benefits, including:

• 25 days holiday per year plus bank holidays and the option to buy and sell holidays
• Additional Well Being Day every day
• Contributory pension scheme and life assurance (4 x annual salary)
• Employee Assistance Program and on-line Well Being Centre
• Range of Retail Discounts etc

So, if you’re ready for your next challenge and looking to further your career in a wholly supportive environment, where both pets and people feel right at home, then we look forward to meeting you.

This is a key role in the effective running of the Clinics and Helpline teams and its activities. It will involve taking the lead in project managing work undertaken by the team as a whole, in ensuring that both clinics and helpline services are managed effectively and efficiently across the team.

The coordinator will provide comprehensive and responsive administrative support to the teams. It will also involve working closely with the Interim Lead for helpline and clinics, and the Deputy leads to support with administrative tasks. This will involve data entry onto the database, coordinating clinics taking place by telephone and virtually online within different clinic services.

They will be responsible for both team’s administrative projects as required and to support the Interim lead in coordinating key areas of activity including monitoring project plans, budget management and outcomes. The post holder will work with key members of staff including Admiral Nurses to ensure specific projects and activities delivered, completed on budget by project managing effectively. The post holder will act as the first point of contact for those wishing to contact the Clinics and helpline teams by prioritising and coordinating queries, drafting and sending out correspondence as appropriate and working with the team to ensure timely responses.

Interview: w/c 22 August 2022