Database and supporter care assistant jobs
Starting Salary: £34,629 - £37,868 (pro rata) This is the full-time amount, and the salary will be prorated based on the hours of the post.
Contract: Permanent
Location: Working from home.
The successful candidate must be able to travel widely around the area covered
Hours: Part time 3 days per week (21 hours per week)
Job Profile
CAFOD’s work in the Catholic community of England and Wales is to inspire and resource Catholics to participate in the Church’s mission to overcome poverty and injustice in partnership with CAFOD.
The main purpose of this role is to inspire and increase the participation in CAFOD’s work of Catholic parishes, schools and the broader Catholic community within the Plymouth Diocese. CPCs are accountable for delivering CAFOD’s annual participation plans locally across England and Wales. As well as growing the number of parishes and schools participating to address global poverty and express solidarity with our global family, we aim to increase the breadth of their engagement, participation.
This will be accomplished partly by the recruitment and support of a team of committed, inspired and well-resourced volunteers working in parish and school communities to enable and equip Catholics to give, act and pray. The work will also involve meeting important church-based stakeholders, advisers and networks within the diocese to build fruitful and positive relationships.
The post reports to the Community Participation Manager for Wales & West Region (The dioceses of Lancaster, Liverpool, Salford, Shrewsbury, Wrexham, Cardiff-Menevia, Clifton, Birmingham, and Plymouth)
The Community Participation Coordinator (CPC) is part of a regional team working across a group of dioceses and whilst having a primary focus on one diocese, is responsible for the results of the regional team plans in relation parishioner and school participation and volunteer recruitment and retention.
The role will be home based, although the post holder will be mobile and flexible to meet volunteers, clergy and other stakeholders and contribute at events as required.
The role requires a willingness to be adaptable to support the work of the regional team, deploying skills, knowledge and at times activity in other parts of the regional team area. This is likely to require some additional travel (which would be reimbursed by CAFOD). The post also requires weekend and evening work for which time off in lieu (toil) can be claimed.
Key Responsibilities
Delivering participation plans
- Share accountability for delivery of annual participation plans for the region (a group of dioceses) with a primary focus on one diocese, and for fundraising, education, campaigns, and other targets, as delineated by the participation plan for the region. It is usually anticipated that the role will have an 80% focus on parish communities and a 20% focus on school communities
- Contribute to the development and delivery of a regional plan across a number of dioceses in support of the annual participation plans and appropriate for local contexts
- Achieve targets for increasing parishioner and children & young people participation primarily through recruitment and retention of volunteers and working with clergy, religious, diocesan and parish advisers and administrators etc.
- Monitor and share information around community participation and recruitment, activity, development and retention of volunteers
- Closely monitor parish participation activity
Managing volunteers
- Be the local volunteer manager in a specific diocese or dioceses
- Hold the relationship with, and coordinate the work of, a number of volunteers in order to achieve the annual participation plan in the region
- Contribute to increasing the number and activity of parish and school volunteers and volunteer co-ordinators in line with the regional team plan
- Contribute to the development of volunteering opportunities and volunteer leadership
- Match the offers, skills, experiences and expectations of volunteers with opportunities and needs in relation to CAFOD’s plans for parishioners and children & young people
- Ensure each volunteer is appropriately inducted, briefed, trained and resourced
- Increase and ensure volunteer retention through induction, support, affirmation and effective management of the volunteer throughout their involvement with CAFOD
- Organise and promote volunteer meetings and training opportunities to be delivered either by national programme teams or self or members of her/his regional team
- Ensure volunteer records are accurate and up to date on the database.
Managing relationships
- Build and maintain key relationships, including with priests, advisers, school staff and others within a diocese as determined in the regional plan. Be point of contact with the local Bishop.
- Build and maintain effective working relationships with diocesan communications officers and press and be a point of contact for local broadcast and print media, to increase opportunities for Catholics to hear about CAFOD’s work, working with and through media volunteers where possible.
All staff are expected:
- To attend and contribute to regular Team, Group and CAFOD-wide meetings and briefings
- To participate in training and other activities as requested by the line manager
- To work as a supportive member of the team, providing cover for and training of other team members and volunteers as required
- To be accountable for the achievement of objectives set by the line manager
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves responsibility for people who will have contact with children, young people and vulnerable adults and applicants will be subject to specific checks related to safeguarding issues. The post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service).
Person Specification
Understanding our context
- A Understanding Catholic identity: detailed and sympathetic knowledge of the life, culture and structure of the Catholic Church in England and Wales, and an ability to work effectively within it; especially an understanding of parish community life
- B Understanding CAFOD: understand, demonstrate and actively support CAFOD’s vision, mission and values and what we aim to achieve.
- C Understanding international development: have an understanding of the nature and causes of world poverty and how it affects different individuals, groups and communities
Working together
- D Managing ourselves: Strong interpersonal skills including an ability to develop personal relationships quickly and to inspire and convince others. Ability to be self-motivated and able to work in isolation at times.
- E Working with others: builds positive and fruitful partnerships particularly with volunteers; works effectively as part of a regional team to ensure sharing of good practice and shared workload; being willing and able to help other team members and be helped to achieve delivery of a regional team plan
- F Communicating: can communicate strongly CAFOD’s vision for community participation and volunteer partnership; share knowledge and information across CAFOD
- G Looking outwards: Collaborates with partners, supporters and donors to achieve the best balance between their objectives and CAFOD’s Mission
Making change happen
- H Managing resources: confident with analysing and using data for planning, monitoring and reporting: Proven planning, time-management and organisational skills
- I Achieving results: Ability and willingness to focus on achieving results, especially for the delivery of shared regional plans for community participation and income growth
- J Managing our performance: Ability and willingness to work to targets and achieve results
- K Taking the lead: Motivates others to get things done
Job-specific competencies
- A demonstrable commitment to volunteering and understanding of its potential as a force for change
- Experience of managing multiple stakeholders and relationships to successfully achieve objectives eg with clergy, stakeholders and a wide variety of volunteers.
- Experience of managing volunteers, including recruitment, retention, deployment and celebration.
Please click here for a full list of CAFOD’s Staff Benefits
Come and join us and help make a real difference in the lives of the world’s poorest communities.
CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.
Registered Charity
101 - 500
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Eastern Region –Norfolk, Suffolk, Cambridgeshire, and Northamptonshire. Home based with some travel expected
Ref: SAD-251
Are you a proactive, highly organised and collaborative individual with a proven record of developing and maintaining systems for data collection, analysis, and reporting? Do you have sound experience of providing vital support to colleagues?
If so, join St Giles as a Senior Administrator and Data Coordinator, where you will work alongside the Eastern Region Footsteps coaches and Management Team to coordinate data collection and analysis to support the service to achieve its contractual requirements.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
Who are we?
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.
The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.
The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales.
About this key role
Our successful candidate will provide line management support, guidance and coaching to two administrators, ensuring their responsibilities are clear and that they are supported to carry out their roles, plus provide positive and proactive peer support to Admin and Coaches to ensure that data is collected reliably and consistently. You will also manage the allocation and appropriateness of all referrals coming into the Eastern region CRS service and ensure all referrals are accurately recorded, plus coordinate the data collection across the Eastern Region Criminal Justice contracts.
We will also rely on you to monitor the service and support with the development, implementation, and the maintenance of effective data collection systems, as well as offering training where necessary to ensure the team can perform data collection effectively. Interpreting and explaining complex data to the admin and delivery team for purposes of clarity/verification is also an important duty, as is supporting with the development and maintenance of processes around referrals, data collation and the production of reports.
What we are looking for
- Experience in working together as part of a multi-agency team to achieve a common goal
- Experience of working in a high intensity environment
- To have a relevant qualification or be working towards one to ‘A’ Level standard or above
- An understanding of the barriers faced by people with complex and multiple needs
- Knowledge of relevant services in the local community
- Impressive interpersonal, relationship-building and communication skills, verbal and written
- A flexible, collaborative and professional approach to your work
Please note: this role requires that successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 20 July 2025 at 11 p.m.
Interview date: 28 July 2025
Registered Charity
501 - 1000
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Thank you!
Fundraising Manager
Location: Based at Wandlebury Country Park, Cambridge CB22 3AE
Salary: £35,000 - 40,000 FTE dependent on experience.
Closing Date: 21 July 2025
Hours: Part-time 18-26 hours per week
Permanent position
About Cambridge Past, Present & Future
Cambridge Past, Present & Future is a local charity that protects the beauty of Cambridge and its environment.
We care for the green setting of Cambridge and its most valuable landscapes, and we are working to enhance and connect them for nature and people.
We inspire people of all ages to get outdoors and help them to enjoy, learn about and get involved with their local environment, heritage and culture.
We help to protect, celebrate and improve the important built heritage of the Cambridge area.
We own and care for Wandlebury Country Park, Coton Countryside Reserve, Bourn Windmill, Hinxton Watermill, and Cambridge Leper Chapel; we also manage Grantchester Meadows. We deliver a busy schools and public events programme. We were founded in 1928 to preserve the beauty of the historic city of Cambridge and its countryside setting and we work hard to influence the planning and development of the greater Cambridge area.
We are a team of 17 staff (7 full- and 10 part-time/seasonal) supported by over 100 volunteers and assisted by field teachers, advisors, and service providers.
The Opportunity
This is an exciting time to join our charity: Cambridge is changing rapidly, and we are working hard to tackle issues such as the loss of nature, climate change and access to green space. We have inspiring new projects to expand habitats and green spaces on the Gog Magog Hills, to create a new wetland at our Coton Reserve, to plant trees and woodlands and to save one of Cambridge’s oldest buildings. Right now, the work of our charity is needed more than ever before, and we need the financial resources to be able to step up and make even more of a difference.
This is a fantastic opportunity for an experienced fundraiser to help us increase our income from mid-level and major donors, trusts and foundations, and legacies.
Committed to our causes, you will use your donor cultivation skills to strengthen existing relationships and use your research and networking skills to identify and cultivate new opportunities. Your excellent written and development skills will enable you to work with colleagues to turn their visions into compelling proposals for funders and our wider support base. Your knowledge of fundraising best practice will ensure that we deliver an excellent donor experience.
You will be an effective worker with an eye for detail who can use your experience to fulfil the administrative and reporting requirements of the funds you are helping to raise.
You will work alongside our Membership & Communications Manager and have some support from our Administrative Assistant. You will also be supported in your work by the CEO, trustees, volunteers, and external contractors.
You will be part of a friendly and committed management team where you can make a difference, and your work will have an impact.
Our office is in an 18th century building overlooking the beautiful Wandlebury estate. Wandlebury is located on top of the Gog Magog Hills just south of Cambridge.
Key responsibilities and deliverables:
- Achieving fundraising targets
- Fundraising from:
- mid-level and major donors
- trusts and foundations
- memorial fundraising and legacies
- businesses and corporates
- identify other opportunities
- Fundraising support services, budget management, reporting, policies and procedures
- Work closely with the Senior Management Team
- Recruit and manage fundraising staff and volunteers
Person Specification
- Graduate level/higher qualification; or a relevant qualification in fundraising
- Demonstrable evidence of successful fundraising from individual major donors, trusts/foundations, and grant funders
- Excellent written and personal communication skills, with evidence of producing effective fundraising content
- Good IT skills (spreadsheets, M365, database management) and experience of fundraising support systems
- Experience of the not-for-profit sector
- Knowledge of UK fundraising and data protection regulations
- Experience of administering grants and donations
- Experience of organising donor cultivation and solicitation events
Benefits
- 33 days FTE annual holiday entitlement pro-rated, includes allowance for Bank Holidays.
- Pension contribution of up to 5% of gross pay.
To Apply
If you feel you are a suitable candidate and would like to work for Cambridge Past, Present & Future, please do not hesitate to apply.
Thank you!
Are you a creative marketing professional who wants to make an impact?
The Royal Hospital Chelsea is looking for a skilled Marketing Officer to contribute to and deliver effective marketing campaigns to help meet the organisation's core strategic objectives. This is an exciting new role within the Marketing and Communications team and a fantastic opportunity to join an historic organisation, the home of the iconic Chelsea Pensioners since 1692.
The successful candidate will have relevant experience of delivering impactful multi-channel campaigns for a range of audiences, and ideally at a nationally recognised organisation within the military, charity, cultural or public sectors. You'll be responsible for marketing a wide range of projects including our recently launched, nationwide Veterans' Outreach programme, the Soane Stable Yard - which is open to the public 7 days a week, and our year-round events programme, as well as working with our partners to promote the Chelsea Heritage Quarter.
Who we're looking for:
We are seeking a proactive marketeer, who is equally comfortable planning and implementing campaigns as well as creating compelling content, with excellent attention to detail and a good understanding of what drives public engagement and support for an organisation like the Royal Hospital.
The successful candidate will be:
· A skilled and confident executor, who is experienced in consumer marketing and promoting a wide range of projects including public events to the right audiences.
- Creative in crafting compelling marketing content to deliver effective, multi-channel marketing campaigns.
- Experience of working with a range of partners to help raise awareness and engagement, as well as suppliers such as designers and photographers.
- Relevant marketing experience in a military, charity, cultural or public organisation would be particularly advantageous.
How to apply: Please submit your CV and a covering letter (no more than 500 words) outlining your most relevant experience for this role and setting out why you think you'd be the most suitable candidate.
About Us.
The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.
The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.
Registered Charity
101 - 500
To provide Army veterans with the support and comradeship they need in recognition of their service to the Nation and to safeguard their historic home
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
North Wales and Dyfed Powys.
Ref PWC -252
Are you a proactive, organised and compassionate individual with a proven record of working with male adults in the criminal justice system whether in the community or in prisons? Do you have experience of engaging successfully with challenging people such as people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused?
If so, St Giles Trust is looking for a Personal Wellbeing Coach to join us and help to oversee the delivery of Personal Wellbeing services to referrals made by Wales Probation Service.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
St Giles is now a kickstart employer, so we are part of the scheme which provides job opportunities for 16-24-year-olds who are currently on Universal Credit and are at risk of long-term unemployment.
The Wise Group is a leading social enterprise working to lift people out of poverty. St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. As a result, we have been awarded contracts to deliver Personal Wellbeing Services for North and South Wales. These services will involve a range of support to community offenders and prison leavers including families, emotional wellbeing, lifestyle and associates and social inclusion (including meet at the gates).
About this exciting opportunity
Working as part of a multi-agency team, you will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison. You will undertake assessment and action planning with individual service users, create a safe and trusting environment, using trauma-informed practice to successfully facilitate a supportive and constructive relationship with service users, plus deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes.
We will also count on you to develop and maintain positive working relationships with external agencies, including probation, prisons, partners, and others who will assist in achieving prescribed outcomes for service users, ensuring you work towards contractual targets and outcomes within agreed timescales. Using agreed CRM databases and recording all activity relating to caseload and providing updates and reports are also key duties.
What we are looking for
- Experience working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project
- L3 in Advice and Guidance or equivalent (desirable)
- The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
- An ability to work sensitively with clients applying trauma-informed strategies
- Impressive IT, relationship-building and communication skills, both verbal and written.
Please note this role requires Enhanced Adult DBS checks.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: Sunday, 17th August 2025 at 11.00pm
We will be shortlisting and interviewing candidates on a rolling basis. We reserve the right to close this position at any time.
A ydych chi'n unigolyn rhagweithiol, trefnus a thrugarog, gyda hanes profedig o weithio gydag oedolion gwrywaidd yn y system cyfiawnder troseddol boed yn y gymuned neu mewn carchardai? A oes gennych chi brofiad o ymgysylltu'n llwyddiannus gyda phobl heriol, er enghraifft pobl sydd ag anghenion cymhleth, pobl sy'n amharod i drafod eu hanghenion, a phobl sy'n ddig ac yn ddryslyd?
Os felly, mae Ymddiriedolaeth St Giles yn chwilio am Hyfforddwr Lles Personol i ymuno â ni a helpu i oruchwylio'r gwaith o ddarparu gwasanaethau Lles Personol i atgyfeiriadau a wneir gan Wasanaeth Prawf Cymru.
Ynghylch Ymddiriedolaeth St Giles
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir y mae ei hangen arnynt yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol neu fod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill.
Mae St Giles bellach yn gyflogwr Kickstart, felly rydym yn rhan o'r cynllun hwn sy'n darparu cyfleoedd gwaith i bobl ifanc 16-24 oed sydd ar Gredyd Cynhwysol ar hyn o bryd ac sydd mewn perygl o ddiweithdra hirdymor.
Mae’r The Wise Group yn fenter gymdeithasol flaenllaw sy'n ceisio codi pobl allan o dlodi. Daeth St Giles a The Wise Group at ei gilydd i ffurfio partneriaeth gyda'r nod o gefnogi'r diwygiadau Ailsefydlu Prawf drwy gynnig gwasanaeth o ansawdd uchel wedi'i ategu gan staff sydd â phrofiad byw a chymhwysedd diwylliannol. O ganlyniad, dyfarnwyd cytundebau i ni i ddarparu Gwasanaethau Lles Personol ar gyfer Gogledd a De Cymru. Bydd y gwasanaethau hyn yn cynnwys amrywiaeth o gymorth i droseddwyr cymunedol a'r rhai sy'n gadael carchardai gan gynnwys teuluoedd, lles emosiynol, ffordd o fyw a chysylltiadau cyswllt a chynhwysiant cymdeithasol (gan gynnwys cwrdd wrth y gatiau).
Ynghylch y cyfle cyffrous hwn
Gan weithio fel rhan o dîm aml-asiantaeth, byddwch yn darparu cymorth sydd wedi’i ganolbwyntio ar yr unigolyn i lwyth achosion o ddefnyddwyr gwasanaeth a fydd naill ai'n cyflawni dedfrydau cymunedol neu'n cael eu rhyddhau o'r carchar. Byddwch yn ymgymryd â chynllunio asesu a gweithredu gyda defnyddwyr gwasanaethau unigol, yn creu amgylchedd diogel ac ymddiriedus, gan ddefnyddio ymarfer trawma-gwybodus i hwyluso perthynas gefnogol ac adeiladol gyda defnyddwyr gwasanaeth, ynghyd â darparu ystod o ymyriadau i ddefnyddwyr gwasanaethau sy'n cyfrannu tuag at gyflawni canlyniadau rhagnodedig.
Byddwch hefyd yn datblygu a chynnal perthnasoedd gweithio cadarnhaol gydag asiantaethau allanol, gan gynnwys y gwasanaeth prawf, carchardai, partneriaid, ac eraill a fydd yn cynorthwyo i sicrhau canlyniadau rhagnodedig i ddefnyddwyr gwasanaethau, gan sicrhau eich bod yn gweithio tuag at dargedau a chanlyniadau cytundebol o fewn amserlenni y cytunwyd arnynt. Mae defnyddio cronfeydd data CRM y cytunwyd arnynt a chofnodi'r holl weithgaredd sy'n ymwneud â llwyth gwaith a darparu diweddariadau ac adroddiadau hefyd yn ddyletswyddau allweddol.
Yr hyn rydym yn chwilio amdano
- Profiad o weithio gydag asiantaethau partner naill ai fel rhan o dîm aml-asiantaeth sy'n gweithio tuag at amcanion cyffredin neu o negydu gyda’r nod o sefydlu cysylltiadau i hyrwyddo nodau prosiect
- L3 mewn Cyngor ac Arweiniad neu gyfatebol
- Y gallu i asesu anghenion cleientiaid a darparu cymorth wedi'i deilwra a arweinir gan gleientiaid drwy gynllunio gweithredu ac ymyriadau sy'n cynnwys cyngor, arweiniad, eiriolaeth a hyfforddi
- Y gallu i weithio mewn dull sensitif gyda chleientiaid gan ddefnyddio strategaethau sail-trawma
- Sgiliau TG, meithrin-perthynas a chyfathrebu nodedig, ar lafar ac yn ysgrifenedig
Sylwch fod y rôl hon yn gofyn am wiriadau DBS Oedolion Uwch a fetio HMPPS.
Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cynghori a chwnsela, talebau gofal plant, benthyciad tocyn tymor a llawer mwy.
Bydd St Giles yn gwarantu cyfweld â phob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag.
Rydym yn gyflogwr hyderus ecwiti a chynhwysiant. Rydym yn croesawu pob cais ac rydym yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n nodi eu bod yn anabl, niwro-eang, niwroamrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad byw ac amrywiaeth meddwl ei gynnig i'r sefydliad.
Registered Charity
501 - 1000
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Thank you!
We’re an independent charity that gives you the power to speak up to stop crime, 100% anonymously. Whoever you are, wherever you live, from communities to companies. By phone and online, 24/7, 365 days a year.
We also share advice on how to protect the people you care about from crime, so everyone can feel safe.
We are looking for Contact Centre Agents to work 24/7 shifts. The role will involve ensuring that information received from the public is passed to the relevant agency accurately and securely, without any reference to the caller’s identity.
We welcome those with experience from a variety of backgrounds for this role, whether it be retail, office roles or otherwise.
Ideally, you will live in the London Boroughs of Sutton, Croydon, or neighbouring areas.
It is also essential that you have:
·good computer skills
·experience of working in an environment dealing with sensitive information
·experience of communicating well with others
·experience of working as part of a team
Contact Centre Agents must display honesty, integrity and reliability.
The client requests no contact from agencies or media sales.