Marine Society and Sea Cadets are seeking to appoint a Supporter Care Officer to join our team based in London (temporarily working from home). You will join us on a full-time permanent basis, and in return, you will receive a competitive salary of £25,000 per annum.

Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Supporter Care Officer who will be the main point of contact for supporters, prospective supporters and the public. They will need to effectively respond to interactions and enquiries using multiple communication channels (phone, email, letter, social media and text).

Key responsibilities Supporter Care Officer include:

- Manage the administration and use of the Fundraising CRM system
- Maintaining Database records
- Manage and report on Legacy and In Memorium donations
- Supporter Engagement – using a multitude of platforms and channels. Taking ownership of any interactions.

Our ideal Supporter Care Officer will:

- Experience in customer service environment
- Strong degree of computer literacy and strong appreciation for phone, web and databases
- Excellent interpersonal and communication skills
- Excellent planning ability and organisational skills, with strong attention to detail
- Ability to analyse and evaluate data and information
- Computer literacy – good knowledge of Microsoft Word, Excel and PowerPoint, email, internet and experience of in-house databases together with use of web-based information system
- Flexibility – ability to adapt and be flexible in approach to work
- Ability to work unsupervised
- Experience of working with a budget and monitor expenses
- Using contact data base management systems to manage information and working in an office environment to deadlines
- Ability to handle mass mailings including mail merge

In return as our Supporter Care Officer you will receive:

- Pension Scheme
- Life Insurance
- Private Medical Insurance
- Employee Assistance Programme
- season ticket loans
- Eye Care

Closing Date: 25th March 2021
Interviews:  Beginning April 2021

If you feel you have the skills and experience to become our Supporter Care Officer then please click “apply” below – we’d love to hear from you!

Applications should consist of a CV and supporting statement. Without this, we sadly will be unable to consider your application for this role.

Our charity is on an incredible journey and this is a hugely exciting time to join our team.

2020 saw the UK come together in an outpouring of love and support for the NHS. As the NHS’ national charity and membership organisation for the NHS’ official charities throughout the UK, NHS Charities Together is the central charity receiving additional funding and support for our National Health Service where and when it needs it most. Thanks to phenomenal public support, our national Covid-19 Appeal has raised more than £150 million to help NHS staff, volunteers and patients through the immediate and long-term effects of coronavirus. 

The recruitment of this post is part of an ambitious plan to develop and execute a proactive and sustainable Fundraising strategy.

We are a small but growing staff team and as Supporter Care Officer you will play a key role as we work hard to make a difference to the lives of NHS patients, staff and volunteers.

You will be responsible for responding to enquiries from potential supporters by providing information on the latest fundraising activities and ensure when thanking donors, the impact of their donation is highlighted.

If you have a can-do, positive attitude with a passion for building relationships that can inspire an enquirer to become a supporter for NHS Charities Together then we would love to hear from you.

Location: Bristol, UK – office-based 
Salary: £21,905 p.a
Duration: permanent
35 hours/week • Benefits • Pension

This is a great opportunity to join a professional fundraising team in a dynamic international development charity. Our goal is to reduce poverty and protect the environment in the drylands of Africa – helping some of the poorest communities in the world to grow a way out of poverty.

We’re looking for an enthusiastic, personable and conscientious individual with a passion for providing excellent supporter care for Tree Aid’s donors. Your role will be to support all areas of administration for the Supporter Fundraising department, primarily through the administration of donations, donor correspondence and database analysis.

Key objectives are to:

1. To support all areas of administration for the fundraising department
2. Process donations and respond to enquiries, maintaining a high level of donor service
3. Work with the Finance Department to ensure accuracy of donations reporting
4. Assist with income generating activities and provide support to the Fundraising Officers

Who we are looking for:

We’re looking for an enthusiastic, friendly and organised administrator to join our professional fundraising team.

You will be confident in communicating with our supporters on the telephone and by email, have excellent written communication skills and be familiar with using databases for inputting and analysing data. 

You will be responsible for a variety of administrative tasks, have excellent organisation skills and will be expected to play a vital role within the fundraising team. 

Our approach to recruitment:

We value diversity and welcome applications from applicants from all backgrounds. We particularly welcome applications from people with a Black, Asian or minority ethnic (BAME) background.

We recruit with openness and transparency. We employ people on the basis of their ability to carry out the role being recruited for. We ensure that no applicant receives less favourable treatment than any other on the grounds of disability, gender, race, religion or belief, age, sexual orientation, marital status, parental status, caring responsibilities or hours of work.

How to apply:

To apply, please visit the Tree Aid website. Please send us your CV, together with a Supporting Statement (max. 2 pages) explaining how you meet the person specification, plus equal opportunities form. See Tree Aid website for details. 

Key dates:

Closing date: 9am Monday 15th March
Online task submission: Tuesday 16th March
Interviews: Friday 19th March
Start date: Monday 19th April or as soon as possible thereafter

Candidates must be legally entitled to work in the UK at time of application.

As a charity with limited resources we can only respond to successful applicants.

Interviews: 17th and 18th March 2021

The Supporter Care Advisor helps those with sight loss to live the life they choose by providing a first-class customer service to current and future potential supporters with the aim to maximise retention of existing supporters and grow a long-term supporter base. This role is responsible for answering supporter queries and concerns by phone, email or postal correspondence.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

The successful candidate will be required to work in the Reading office, including during lockdowns.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate profile

To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;

Essential
• Proven experience in administration within a Customer Service environment.
• Demonstrable experience of using a Customer Relation Management (CRM) system to record customer activity.
• Proven understanding of Gift Aid and data protection regulations.
• Good Microsoft Word, Outlook and Excel skills.
• Demonstrable evidence of willingness and ability to deliver the highest standards of customer care.
• Confident telephone manner showing patience, empathy and listening skills.

Desirable
• Previous exposure to working in the charity sector.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button above. As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Supporter Care Administrator

London

£20,286 - £24,344 per annum

35 hours per week

Permanent

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people. We are almost wholly reliant on income received from supporters and donors to the charity. Looking after these supporters is crucial. 

Working in the Fundraising and Communications department, the Supporter Care Administrator will be responsible for dealing with enquiries from the charity’s supporters and members of the public, delivering excellent supporter care to all.  This involves working with internal colleagues and external fundraising agencies to manage supporter care processes effectively including all areas of administration.

In addition, the Supporter Care Administrator will ensure that processes are in place so that supporters’ donations are added to the organisational database, banked and thanked in a timely and accurate manner, and that complaints are dealt with appropriately. The post involves significant database work so close attention to detail and accuracy is important. 

You will have experience of working in a fast paced customer care environment, ideally within a charity, be an effective communicator and a confident user of Excel and Word. Previous database experience would be preferable. 

To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop / laptop devices.

The closing date for applications is on Wednesday 10 March 2021 at 23.59.

We expect interviews to be held via Zoom on Monday 22 and Tuesday 23 March 2021.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 

We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 

We are also committed to promoting work-life balance amongst our staff.

Supporter Care Assistant, Fundraising department

• Location: Bristol, UK – office-based
• Salary: £21,905 p.a
• Duration: permanent
• 35 hours/week
• Benefits
• Pension

This is a great opportunity to join a professional fundraising team in a dynamic international development charity. Our goal is to reduce poverty and protect the environment in the drylands of Africa – helping some of the poorest communities in the world to grow a way out of poverty.

We’re looking for an enthusiastic, personable and conscientious individual with a passion for providing excellent supporter care for Tree Aid’s donors. Your role will be to support all areas of administration for the Supporter Fundraising department, primarily through the administration of donations, donor correspondence and database analysis.

Key objectives are to:

1. To support all areas of administration for the fundraising department
2. Process donations and respond to enquiries, maintaining a high level of donor service
3. Work with the Finance Department to ensure accuracy of donations reporting
4. Assist with income generating activities and provide support to the Fundraising Officers

Who we are looking for:

We’re looking for an enthusiastic, friendly and organised administrator to join our professional fundraising team.

You will be confident in communicating with our supporters on the telephone and by email, have excellent written communication skills and be familiar with using databases for inputting and analysing data.

You will be responsible for a variety of administrative tasks, have excellent organisation skills and will be expected to play a vital role within the fundraising team.

The full job description and person specification, and equal opportunities monitoring form can be downloaded from the Tree Aid website. Candidates must be legally entitled to work in the UK at time of application.

Apply through the Tree Aid website. Please send us your CV, together with a Supporting Statement (max. 1 page) explaining how you meet the person specification, and equal opportunities form.

Candidates must be legally entitled to work in the UK at time of application. As a charity with limited resources we can only respond to successful applicants.

Key dates:

• Closing date: 9am Monday 15th March
• Online task submission: Wednesday 17th March – you will be notified of this if successful at first stage
• Interviews: Thursday 18th March
• Start date: Monday 19th April or as soon as possible thereafter

Our approach to recruitment:

We value diversity and welcome applications from applicants from all backgrounds. We particularly welcome applications from people with a Black, Asian or minority ethnic (BAME) background.

We recruit with openness and transparency. We employ people on the basis of their ability to carry out the role being recruited for. We ensure that no applicant receives less favourable treatment than any other on the grounds of disability, gender, race, religion or belief, age, sexual orientation, marital status, parental status, caring responsibilities or hours of work.

Our client, an international health charity is looking to recruit a Supporter Care Officer, the charity has gone through an impressive state of growth, tripling their income over the past 5 years. The successful candidate will deal with all incoming supporter enquiries, ensuring that excellent care is delivered to all existing and prospective supporters. This role will also include a small amount of database administration.

Duties for the Supporter Care Officer:
First point of call for all supporter queries, new and existing
Sending thank you and communication emails and letters
Assisting the manager with supporter journey projects
Manage banking and post
Amending records and updating Gift Aid status
Sharing donor communications with internal teams
Process and reconcile incoming gifts
Updating donor information and records

You will have:
Previous experience within supporter or customer care
Strong data administration skills
Ability to work from own initiative
A passion and interest for excellent supporter care and communications

If you would like to have an informal discussion, please call on 02030 062787 or email [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Temporary Supporter Care Officer (Income Processing), London, Health Charity, £18 per hour via umbrella (In Scope IR35), contract (up to 3 months)

• Are you a supporter care officer with experience in processing income from supporters?
• Do you have a background of providing excellent donor care?
• Would you like to work for a leading and innovative health research charity?

I am working alongside a health research charity. They are seeking an excellent Temporary Supporter Care Officer (Income processing) to come and in support the charity with ensuring efficient and effective processing of income from supporters as well as providing excellent donor care.

In this role, you will be responsible for...

• Ensuring efficient and effective processing of income from supporters as well as providing excellent donor care
• Processing and posting all income onto the charity's database (ThankQ)
• Administering thank you communications to all supporters
• Receiving donations over the telephone by Credit/debit cards
• Carrying out donation processing and administration duties for CAF
• Adhering to all data protection, data maintenance, PCI compliance and data collection procedures

You will be ideally suited for this position if you have…

• Experience of working in supporter care
• Worked with databases and previously produced reports, analysis and statistics
• Experience of working with charity CRM databases (preferably ThankQ)
• Strong relationships building skills
• Excellent communication skills
• Ability to work autonomously

What next?

An appointment is looking to be made urgently, with applications being reviewed on a rolling basis. As such this opportunity is liable to close at short notice so apply now to avoid disappointment! If you wanted to find out more about this Temporary Supporter Care Officer (Income Processing) position, get in touch ASAP on the below:

Tel: 0207 269 6338

Email:

________

As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

If you know anyone looking for a new role, your referral could earn you £250

The consists of five distinct brands: , , , and . If you or anyone you know is looking to join our growing recruitment team, speak to us today. £250 is on offer for any referrals we successfully hire.

Based within the Fundraising Team and working closely with Finance, the post holder will ensure the efficient and effective processing of income from supporters and provision of excellent donor care.

Client Details

A Childrens Charity in Central London, offering 3-6 months home working

Description

· Processing and posting all income (i.e. cheques, postal orders, cash, CAF, Charities Trust vouchers) onto the ThankQ database, ensuring that all income information is kept up to date and within timescales set

· Administer and write thank you letters and emails to supporters ensuring that all donors are given the opportunity to make their donation tax effective, where appropriate, by sending out 'Gift Aid Asks' and follow up with reminder emails when Declarations not returned, following agreed processes.

· Set up and amend Gift-Aid Declarations on the supporter database (oral and written) as necessary whilst ensuring that accurate records are kept in accordance with the gift aid procedures and the Inland Revenue's requirements in this area.

· Be responsible for receiving donations over the telephone by Credit/Debit cards - displaying excellent customer care skills at all times.

· Communicate with donors, supporters and internal people to resolve all queries in a patient and sympathetic manner, promptly and courteously whilst displaying excellent customer care skills at all times.

· All communications with supporters and donors to be accurately recorded on the ThankQ database following agreed procedures.

· Follow agreed processes for coding all income accurately including restricted income.

· Carry out donation processing and administration duties for CAF.

· Download and reconcile weekly reports from JG and VMG and prepare for importing donations accurately onto the supporter database

· Download and reconcile monthly reports from CAF, Charities Trust & Charitable Giving and prepare for importing payroll giving donations onto supporter database. All to meet month end and team timescales.

· Prepare, reconcile and import relevant files from online giving platforms (JG, VMG, Much Loved, etc) and other sources (credit card, direct debit, standing orders, cheques and cash) into ThankQ within agreed schedules.

· Add and amend details within the supporter database, follow data protection, data maintenance, PCI compliance and data collection procedures.

· Maintain the security and confidentiality of individual details as required at all times.

· Follow agreed processes for filing, storing and destroying paperwork.

· Follow the agreed process for complaint handling. Reporting any problems as and when they arise.

· Complete other Supporter Care duties as required by the Senior Fundraising & Events Coordinator

Profile

• An understanding of the charity sector and charity income streams
• Substantial experience of working with databases and experience of producing reports, statistics and analysis
• Experience of monitoring and maintaining recording systems and procedures
• Experience of using a range of IT packages including ThankQ (or Raisers Edge) & MS Office (word processing, spreadsheets and databases

Job Offer

£14-15ph & Working from Home

My Care My Way

My Care My Way (MCMW) is an innovative way of working with people over the age of 65 with complex needs and conditions. The person is at the centre of holistic care planning across organisations such as health, social care and the voluntary sector. This way of working is a more coordinated, consistent way of providing care for people over 65 with long term conditions in West London and requires people with commitment and passion to work with older people. My Care My Way has been created following intensive work with professionals, patients and the voluntary sector to create a model of care rooted in evidence and designed to meet local needs.

Patients are at the heart of the model, and are working in partnership with professionals, supported by a dedicated integrated care team. All involved, including the person and their carer, will design care plans together to keep the person well for as long as possible and to achieve outcomes that they identify.

My Care My Way delivers more consistent care for patients at their GP practice, within two multi-functional Integrated Care Hubs in the locality, or within their homes.

Role Summary

The Health and Social Care Assistant (HSCA) role offers an exciting opportunity to become part of the My Care My Way workforce; bringing together health and social care expertise to deliver real change for how care is delivered in West London.

The vision for this role is aspirational, in that it aims to bring together over time duties that are carried out by Health Care Assistants, Social Care Trusted Assessors, Navigators, and other disciplines. The post holder will also be equipped to provide low level mental health support. There is an emphasis on promoting independence and supporting patients to adopt self-care approaches, by linking them in with voluntary sector services based on their long term conditions, interests and preferences.

**Please note, this role may involve working some Out of Hours shifts, covering evenings and weekends**

There are currently five full-time vacancies (37.5 hours per week, Mon-Fri).

To apply:

Please email a CV and supporting statement that addresses all the essential criteria to our Recruitment dept. Contact details may be found on our site. CVs submitted without a supporting statement will not be considered.

Recruitment is on a rolling basis until all vacancies are filled. Interviews will be held remotely.

Support Assistant

Aim of the role: To support and empower our customers to increase their life skills

Salary: £20,600 per annum

Location: Croydon

Contract: Permanent

Hours: 37.5 per week.  Working on shift which is 5 days a week over a 7 day rota, including early mornings, evenings and weekends

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About the Role

The aim of the role is to support and empower our customers to increase their life skills, self-management and confidence to successfully sustain independent living.

You will be part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach.

You will work alongside Support Worker colleagues to assess customer needs and risks and ensure our customers can thrive and achieve their potential.

About You

As well as having an interest in supporting vulnerable people to achieve independent living, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

The Diocese of Coventry is seeking to appoint a full time Assistant Diocesan Safeguarding Adviser to support safeguarding provision in the Diocese through expertise, advice, guidance, oversight and training.

Based in Coventry, the Assistant Safeguarding Adviser will support the work of the Diocesan Safeguarding Team; be responsible for case work across a range of safeguarding situations including risk management and assessment, providing advice and guidance on safeguarding matters to parishes and to senior staff in the diocese; support and promote the development and embedding of policy and good practice across the diocese; and support the development and delivery of safeguarding learning in line with the National Safeguarding Learning & Development Programme.

This is an exciting opportunity for a suitably experienced professional with a social work, probation, police or other relevant background to join the team as we continue to develop a culture of safeguarding throughout the diocese as part of our ongoing commitment towards making churches safer for everyone.

The Diocese of Coventry is committed to creating and sustaining a diverse and inclusive workforce which represents all aspects of the communities we are part of and welcomes all applications. As an equal opportunities employer, we particularly welcome applications from Black, Asian, Minority, Ethnic (BAME) candidates who are currently underrepresented in our organisation. All appointments will be made on merit of skill and experience relative to the role.

If you have a disability or long term illness that otherwise prevents you from meeting any of the essential criteria, please contact us to discuss whether reasonable adjustments can be made.

An application form, full job description and Person Specification are available from the Diocesan vacancy pages, which you can access by clicking "apply".

Closing date for applications: Monday 29th March 2021 at 12 noon

Interviews will take place at the Diocesan office or via Zoom (depending on government guidelines) on: Wednesday 14th April 2021

Please send your completed application form to: Simone King

This is a part-time (17.5 hours per week) FTC. Salary advertised is the full time equivalent.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide.

About the role

This is a key fundraising support role within the Fundraising Team in Ireland and is responsible for the administrative and support tasks relating to the fundraising team. A key part of the role will focus on updating and maintaining the supporter database. To include supporter relationships, income, appeal coding, acknowledgment letter templates and other tasks as necessary.

About you

Essential

-Educated to degree level or equivalent

-At least two years administrative experience in a customer/supporter care environment.

-Ability to use CRM databases for fundraising or marketing purposes

-ECDL or equivalent MS Office qualification

-High level of numeracy, accuracy and attention to detail

-Excellent inter personal and communication skills

-Confidentiality and discretion

-Ability to work with limited supervision, under pressure and juggling multiple priorities

-Fluent written and spoken English

Desirable

-Experience of using a CRM database

-Experience of working within fundraising or the charity sector

-Understanding the legal requirements and data protection relating to fundraising

-Experience of supervising volunteers

Further information

This role requires applicants to have the right to work in the country where this position is based.

All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Competency questions (if required)

As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:

Strive for Improvement: Tell us about a time when you took an initiative to solve a problem

Build Partnerships: Tell us about a time when you contributed time and ideas to a piece of work which was beyond you or your team's role

Deliver Results: Tell us about a time when you planned, monitored and delivered a SMART (Specific, Measurable, Achievable, Relevant and Time-bound) work objective to the standard required

We are looking for an energetic and enthusiastic Assistant Buyer to join the RSPB Commercial Team at our HQ to assist the Product Manager for Bird food, Bird Care and Optics.

Assistant Buyer
Reference: FEB20210282
Location: RSPB England – HQ, Sandy, Beds
Salary: £17,276.00 - £18,804.00 Per Annum
Benefits: Pension, Annual Leave, Life Assurance
This is a great opportunity to work for the largest wildlife conservation organisation in Europe where you can be a part of our work to care for the environment and save nature.

About the Role

This role involves supporting the Product Manager in sourcing products, developing our ranges, and managing our preferred suppliers to maximise our potential for income generation and contributing to other strategic objectives.

You will need to be very organised, a team player, able to interpret sales data, and have great communication skills. This role will also include liaising with many different internal stakeholders, and managing and negotiating with our suppliers.

This role manages a busy schedule of daily administrative tasks and maintains our product and supplier records in database systems. 

This role is a great opportunity to gain experience and skills in buying and product management.

What we need from you

Essential:

• GCSE, A level or equivalent in Maths and English or equivalent subjects which demonstrate literacy and numeracy skills.
• Communications - listening, written and verbal: Able to communicate in a clear manner at all levels to develop shared understanding.
• Influence - relationship building: Being able to persuade others and negotiate to reach an agreement. Able to motivate, inspire and build respect.
• Judgment and decision-making: Able to define and clarify a situation through gathering facts and evidence, evaluating options and making a justifiable decision, to progress work.
• Numeracy and analysis: Able to understand and interpret numerical/analytical scenarios.
• Working as part of a team either in employment or as part of a project or activity outside/in addition to mainstream education.

 Desirable:

•  Experience in retail procurement or merchandising

Expiry date: 23:59, 07 March 2021

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can download the role profile and application details.

When you make your application please ensure that you include reference number FEB20210282 on any correspondence.

No agencies please.