Job Purpose

The NABS database is a vital tool to help record service usage, communicate with clients and donors and implement fundraising activities.

The purpose of this role is to support the Senior Database Manager to ensure NABS data is continuously stored and processed securely, in line with GDPR requirements and is optimised through effective data architecture, cleansing and reporting.

Key Responsibilities & Accountabilities

Maintaining and ensuring continuous improvement of NABS data systems, processes and reporting.

• Complex database queries and reporting of information internally.
• Providing segmented data, building queries and exports to extract complex data as required.
• Involvement in ad-hoc projects that involve data or our database systems.
• Periodical data cleansing in line with data retention rules.
• Supporting the Senior Database Manager with GDPR compliance tasks and periodical GDPR reviews.
• Supporting the Senior Database Manger with information gathering to support the production of
• NABS data dashboards and stats reporting.
• Internal support with database inductions and support for new starters and database users across NABS.
• Administration support around policy information and documentation relating to database usage and guidance
• Helping to support NABS ambition to get everyone more comfortable with using data and communicating the benefits of data recording and safe storage.

Additional Role Requirements

• This role may require travel across London and on occasion, within the UK on planned basis.
• Some weekend or late evening work will be required for supporting NABS events and during busy periods, particularly in the run up to large scale events. NABS will endeavour to offer time off in lieu in accordance with its policies

External Guidance

• Dependent of requirement and need, this role will be supported with external direction, through mentoring or informal guidance.

Essential Skills & Experiences

• To have significant experience of Raisers’ Edge for data selection and or a similar database system for highly transferable skill set
• Experience of database maintenance and complex queries
• To have significant experience of data manipulation and reporting
• Experience of cleansing data for continued compliance and security
• Proficient in using Office software
• A commitment to working within NABS’ stated values

Desirable Skills & Experiences

• Experience using analytical tools such as Google Analytics
• Working knowledge or experience of the advertising and/or media industry
• A commitment to continuous learning and improvement

Depaul UK are currently looking for a Database Officer to join us Nationwide (based in your local regional office).  You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £28,000 per annum + pension and benefits. London Salary: £31,500 (ILW) per annum + pension and benefits.

Depaul UK works with some of the most disadvantaged young people in the UK. We specialise in working in communities where poverty and long-term unemployment have resulted in generations of social exclusion and high rates of homelessness.

Over the past 30 years, we have grown as an organisation and developed and enhanced our work and the impact it has across the UK.  Depaul UK has a wide range of services for young people and adults at risk of homelessness.

The Database Officer role:

Depaul UK are currently offering a new and exciting position for a Database Officer to provide support handling data requests for a number of our contracts and funding relationships.

The successful candidate will be responsible for overall data-quality monitoring, evaluating and producing reports. You will be working alongside the Research and Evaluation team to design effective monitoring systems and dashboards for new and existing services.

Experience in Salesforce is essential.

This is a full time and permanent opportunity and will be mainly home based with some travel into the nearest office. We are accepting nationwide applications and the successful candidate will be based in our regional office closest to them.

What makes the Database Officer role exciting?

- Ongoing and targeted learning and development that will support and enable you to deliver the role to a high standard

- A full induction and training to enhance the skills required for the role

- Continuous support and supervision including reflective practice to develop your learning and skills

What will ideally support your success as one of our Database Officer:

- A Salesforce certified administrator with a Salesforce certification (minimum ADM201 or ADX201)

- At least 6 months experience of providing technical support to Salesforce database users

- An in-depth knowledge of In-Form or Salesforce system administration

- Experience in undertaking data monitoring and analysis activities within a social welfare environment using either In-Form or Salesforce’s NFP & charity package.

What’s it like to work at Depaul UK?

You'll be joining a friendly, flexible and values-led organisation, and will receive:

- Competitive salary

- 26 days of annual leave plus bank holidays

- Contributory pension scheme

- Life assurance

So, if this sounds like the perfect opportunity for you and you’d like to become our Database Officer then please click ‘apply’ today – don’t miss out, we’d love to hear from you!

Closing Date for applications: Wednesday 30th June 12pm

An enhanced DBS disclosure is a requirement for this role. Our recruitment checks, induction, and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community.

We kindly request no contact from Recruitment or Media Agencies.

Background

Dementia UK’s fundraising has seen significant growth over the last five years, and this growth has continued in 2020-21 despite the Covid-19 pandemic. The Database Services team is integral to managing this growth and expansion of fundraising activities and ensuring effective processes and frameworks are in place for further growth in the near future.

Purpose of Job

We are looking for an experienced Database Manager to lead our Database Services team in our strategy to underpin and drive continued growth across a range of income streams. The fundraising teams at Dementia UK are continually innovating and creating new products and activities, particularly in digital areas since the Covid-19 pandemic. The Database Services team needs to be able to provide support to a diverse range of activities while offering guidance and advice to teams developing new initiatives.

You will manage the team in providing excellent data management, data selections, and in analysing and manipulating data in order to inform decisions on fundraising strategy and the overall supporter journey for Dementia UK. You will lead the team to achieve these organisational aims as well as their own personal development goals.

You will have significant experience in database management and will lead the department in adopting new processes and technological solutions to continually improve the charity’s use of data, delegating projects to your team as appropriate. You will work closely with your team, the Head of Supporter Care & Database Services, and other teams to lead projects to improve the management of our data in order to better support and drive fundraising growth and innovation across Dementia UK.

As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions. 

Interviews are due to take place w/c 21st June and w/c 28th June.

Job Title: Database Manager  

Hours: 35 hours per week

Salary: £45,000 - £47,000per annum 

Type of Employment: Permanent

Dept and Location: Fundraising Standards and Operations, Office - London (When restrictions allow)

Line Manager: Head of Fundraising Standards & Operations

Direct reports: Senior Database Executive (Data Analyst),  Senior Database Executive (CRM),                                              Database Executive & Data Selection Officer

We have a fantastic opportunity for an exceptional team leader to join us at Teenage Cancer Trust. With strong management experience, you will be able to lead the database team of 4, providing vital database management and insight to support our fundraising strategy.  

Managing, developing and maintaining the charity’s supporter CRM database (CARE) and related applications, you will be experienced in establishing processes, and training and developing the team so we can help the fundraising group deliver.

If this sounds like you, we would love to hear from you.  You can view the Job Description (add link) before coming back to this page to apply.  

Don’t forget to upload your CV and supporting statement that explains how you meet the criteria for the role.

How to Apply
Please apply by clicking the ‘apply ’button below. Don't forget to complete a supporting statement to accompany your CV which sets out how you meet the requirements of the role. 

Closing Date:                 Tuesday 22 June 2021 

1st stage interviews:    Week commencing 28th June 2021 

2nd stage interviews:Week commencing 05th July 2021

We are committed to working towards ensuring Teenage Cancer Trust is a diverse and inclusive place to work. We welcome applications from everyone regardless of race, age, gender, ethnicity, sexual orientation, faith or disability.

At Teenage Cancer Trust we're committed to delivering a service to teenagers and young adults with cancer that is embedded in safeguarding and safe working practice guidance.In line with our safeguarding approach this role is subject to a DBS check (Disclosure and Barring Service).

For information on how we collect, store and process personal data please refer to our privacy policy

All We Can is looking for someone who shares our commitment to helping people living in some of the world’s poorest communities by ending the suffering caused by inequity and injustice.

The ideal candidate will be a good team player with an eye for details and a love for data, and ideally with some level of experience and a willingness to always improve their skills, specifically in Raiser’s Edge. Supporting the team by ensuring data from multiple sources is organised and recorded, accurately and in a timely manner, this role is vital to ensuring an excellent experience for All We Can’s supporters. In addition, this role will help generate queries, reports and analysis of our data. Could this be the opportunity for you?

Have a look at the job description in our job pack on our website and see if this is the job you have been looking for.  If it is, we’d love to hear from you.  Please complete the application form and return it to us by Friday 25th June, 2021, 12:00 pm.

Salary: £35k per annum

Term of appointment: 6 Month contract – with possible extension.

N.B.: You must have the right to live and work in the UK to be considered for this role.

About All We Can:

All We Can is an international development and emergency relief organisation. It helps find solutions to poverty by engaging with local people and organisations.

All We Can is the Methodist development and relief agency and an integral part of the Methodist Church in Britain’s response to international development and relief with its vision, priorities and values grounded in Christian principles.

Application Instructions:

Applications should be sent by email and must be received no later than midday on Friday 25th June, 2021. Interviews will be held on Monday 5th July, 2021.

Applications will be reviewed on an on-going basis and interviews of strong candidates may be conducted before the advertised date. Early applications are strongly recommended.

Your application should be on the application form downloadable from the All We Can website 

Note: We do not accept CV’s or other documentation, the All We Can application form must be completed for you to be considered for the job. The appointment is subject to a Disclosure and Barring check, please see application form for full details. We do not wish to be contacted by recruitment agencies. All We Can is the operating name of the Methodist Relief and Development Fund, a charity registered in England and Wales, number 291691

Harris Hill are working exclusively with a wonderful international development charity. The Database Officer is responsible for supporting the charity's database operations, including ensuring all income received is accurately and promptly processed; helping to maintain the database to ensure data quality; assisting with data selections; and generally assisting Fundraising teams with their data requirements. There is great scope for developing wider skills and knowledge in assisting the database team with fundraising data selections and helping to shape policy and procedure. Please note this role is a 9-month FTC.

Key responsibilities

* Daily importing of donations and personal data from a range of sources, including external agencies and charity's websites, to Raiser's Edge using Import-o-Matic, RE imports, and occasional batch and manual entry.
* Working closely with the Database Manager and Finance team, reconciling gift income between Raiser's Edge and Microsoft Business Dynamics.
* Regular reconciliation of incoming gift and merchandise sales data from various suppliers and fulfilment house to ensure accuracy.
* Ensuring data quality and integrity is kept up to date and in compliance with GDPR and relevant legislations through regular queries and global changes.
* Updating GDPR compliant consent requests for mail, telephone, email and SMS communications.
* Ensuring Gift Aid declarations are recorded accurately and in compliance with HMRC regulations.
* Working with the Database Manager and team, developing and documenting up-to-date Operating Procedures for data entry, importing, and checking data.
* Working with the Senior Officers, creating data selections for fundraising and other purposes as required.

Person specification

* Working knowledge of data protection, charity law and fundraising regulations and good practices and GDPR.
* Proficiency in Microsoft Excel, basic working knowledge of Microsoft Access.
* Working knowledge of Mailchimp, and ideally its integration with Raisers Edge via Import-o-Matic Working knowledge of Blackbaud Merchant Services and other online giving portals.
* Working knowledge of financial software, especially Microsoft Business Dynamics.
* Experience of using the Raiser's Edge and Import-o-Matic database at an advanced level.
* Experience of income processing on Raiser's Edge.
* Experience of database administration.
* Experience of dealing with Gift Aid, including reconciliation and working on claims.
* Experience of dealing with external agencies such as mailing houses and data management companies.
* Experience working within a charity or not-for-profit environment.

Closing date : Monday 10th May

Database Manager

A brand-new role has arisen for a Database Manager to join a well-loved and award winning international charity based in London (initially remote – very flexible working encouraged). As the Database Manager, you will have full control over reporting / analysis, database administration, database strategies and more.

As the Database Manager, you will be integral to during a period of growth and change within the CRM team at the charity. This is the perfect role for a Database Manager to take the next step in their career, join a growing team and lead on some very cutting edge projects.

This charity offers very flexible working including 35 hour working weeks and the chance to work from home 2-3 days per week if you so wish.

Skills required for the Database Manager are:

- Strong skills in a fundraising CRM (Salesforce, Dynamics, Raisers Edge, Care CRM)
- Experience working with campaign automation tools (e.g Adobe Campaign Manager)
- Ability to manage multiple projects at once
- Great communicator and stakeholder management skills

Database Manager / CRM Manager / Salesforce / Dynamics CRM / CRM Project Manager

Salary: £42,000 - £45,000 + Excellent benefits

Location: Farringdon, London (initially remote – flexibility encouraged!)

Contract: This role starts as a 12-month fixed term contract (moving to 3 year contract)
 

Apply now for immediately consideration regarding this excellent opportunity!
Understanding Recruitment is acting as an employment agency for this vacancy

Dignity in Dying is offering a fantastic opportunity to work for the UK's leading campaign for assisted dying for terminally ill, mentally competent adults. We are looking for a Database Support Officer who will use their administrative and customer service skills to ensure an excellent end-to-end service is provided to members and donors of Dignity in Dying, and our sister charity Compassion in Dying. This role is ideal for anyone wanting to use their database experience to take their next (or first) step into campaigning and the not for profit sector. If you're passionate about choice at the end of life, this could be the role for you! 

The Database Support Officer will provide administrative support to both the Fundraising and Marketing, and Finance teams by processing and recording donations accurately and efficiently on both organisations’ databases (Raiser’s Edge), providing excellent customer service to supporters, providing accurate data for direct mail and audits purposes, and liaising on technical support for the database.

Key Responsibilities

Processing donations

• Process all incoming donations made by cash and cheque
• Enter onto the database all donations made by cash, cheque, and credit card
• Enter onto the database all donations to Compassion in Dying made by CAF and Just Giving
• Using bank statements provided by the Administration and Finance Support Officer, enter onto the database all standing orders and legacies
• Process all online donations received through Stripe and PayPal on spreadsheets provided by the Administration and Finance Support Officer
• Process other supporter data from third parties onto the database e.g. legacy pledgers from our Free Will suppliers
• With the Administration and Finance Support Officer, process Gift Aid claims for Compassion in Dying

Membership/donor programme

• Ensure members and donors are thanked - demonstrating how donors and members are valued, and promoting recruitment and retention
• Enter new Dignity in Dying members onto the database and work with the Administration and Finance Support Officer to ensure all new members receive their membership pack
• Process Dignity in Dying membership renewals and send out regular renewal reminders by email and hybrid mail
• Act as the main point of contact for membership queries from Dignity in Dying members by phone, email, and mail

Technical database support

• Prepare data selections for direct mail e.g. appeals and Campaign newsletters
• Run reports on the Raiser’s Edge as required
• Work with the Finance Manager and Administration and Finance Support Officer to ensure that all necessary data is prepared in time for annual audits
• Induct new staff not familiar with the Raiser’s Edge on the database’s functions that are relevant to their role
• Act as the main point of contact for IT support related to the database, for suppliers such as Blackbaud and Sys Group
• Clean data between both organisations’ databases, ensuring data is as up-to-date as possible
• Make sure data is stored in compliance with General Data Protection Regulation (GDPR)

Person Specification

Experience

• Experience of working with the Raiser’s Edge database
• Experience of administrative and customer focused work in a fast-moving environment
• Experience of dealing with enquiries from members of the public

Knowledge

• Excellent IT skills including a comprehensive knowledge of the Microsoft Office suite of programs
• Knowledge of different functions and abilities of the Raiser’s Edge database
• Knowledge of administrative systems and procedures

Skills and Abilities

• Ability to plan, organise and prioritise own work to deal with conflicting priorities and ensure deadlines and objectives are met
• Excellent attention to detail
• Good verbal and written communications skills, including the ability to respond to enquiries politely and sensitively
• Excellent customer service skills
• Good interpersonal skills including the ability to work co-operatively and effectively with others as a member of a team

Values

• Commitment to Dignity in Dying’s vision and mission.
• Commitment to Compassion in Dying’s vision and mission.

We are pleased to be working with a wonderful health charity to recruit their next Database Officer, this a varied and exciting role, in which you can develop your database skills. This is a unique position in the fact that our client is willing to train and develop their next employee and would consider candidates that have a small amount of data experience.

Main duties for the Database Officer:

Data administration and support to the team
Manage data imports
Run selections and queries
Develop dashboards
Maintain quality and integrity of the database
Provide detailed support and training to users

You will have:

Excellent communication skills
Ability to multitask and support staff
Database experience or a desire to develop in this area

If you would like to have an informal discussion, please call Chloe  on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

We are delighted to be working with a growing health charity to recruit their next Database Manager, the successful candidate will have previous experience of managing a small team and will have extensive and broad experience of managing charity databases.

Main duties for the Database Manager:

Line management and development of a small team of 3

Create a new 5-year data strategy for the organisation
Provide expertise within database management and complex insight and analysis
Manage and review KPI’s and SLAs for internal and external contacts
Manage third party suppliers

Work closely with finance to reconcile data
 

You will have:
Excellent attention to detail
Extensive data management experience, including analysis and insight
Excellent communication skills
Ability to lead and develop a growing team

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Eden Brown is pleased to be working with a fantastic health charity in London on their Database Manager post. This role offers a great salary, superb benefits and a huge 33 days annual leave excluding bank holidays.

They are looking for an experienced Database Manager to lead their Database Services team in their strategy to underpin and drive continued growth across a range of income streams. The fundraising teams at the charity are continually innovating and creating new products and activities, particularly in digital areas since the Covid-19 pandemic. The Database Services team needs to be able to provide support to a diverse range of activities while offering guidance and advice to teams developing new initiatives.

The Database Manager will manage the team in providing excellent data management, data selections, and in analysing and manipulating data in order to inform decisions on fundraising strategy and the overall supporter journey for the charity. You will also lead the team to achieve these organisational aims as well as their own personal development goals.

The successful applicant will have significant experience in database management and will lead the department in adopting new processes and technological solutions to continually improve the charity's use of data, delegating projects to your team as appropriate. You will work closely with your team, the Head of Supporter Care & Database Services, and other teams to lead projects to improve the management of our data in order to better support and drive fundraising growth and innovation across the organisation.

Eden Brown welcomes and encourages applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

I am happy to be working with an amazing end of life charity in search of a Raisers Edge Database Support Officer. This role is to ensure an excellent end-to-end service is provided to members and donors to the charity, reflecting how the organisation values their supporters.
The Database Support Officer will provide administrative support to both the Fundraising and Marketing, and Finance teams by processing and recording donations accurately and efficiently on both organisations' databases (Raiser's Edge), providing excellent customer service to supporters, providing accurate data for direct mail and audits purposes, and liaising on technical support for the database.

Key Responsibilities Processing donations:
Process all incoming donations made by cash and cheque
Enter onto the database all donations made by cash, cheque, and credit card
Enter onto the database all donations
Using bank statements provided by the Administration and Finance Assistant, enter onto the database all standing orders and legacies
Process new Direct Debits and ensure that members/donors receive confirmation
Process amendments and cancellations to existing Direct Debits and ensure members/donors are informed accordingly
With the Administration and Finance Assistant, process Gift Aid claims

Membership/donor programme:
Ensure members and donors are thanked - demonstrating how donors and members are valued, and promoting recruitment and retention
Enter new members onto the database and work with the Administration and Finance Assistant to ensure all new members receive their membership pack
Process membership renewals and send out regular renewal reminders by email and hybrid mail
Act as the main point of contact for membership queries from members by phone, email, and mail
Technical database support:
Prepare data selections for direct mail e.g. appeals and Campaign newsletters
Run reports on the Raiser's Edge as required
Work with the Finance Manager and Administration and Finance Assistant to ensure that all necessary data is prepared in time for annual audits
Clean data between both organisations' databases, ensuring data is as up-to-date as possible
Making sure data is stored in compliance with General Data Protection Regulation (GDPR)
If you have the above skills and experience and are immediately available, please apply online today!

We are looking for a Database & Insight Officer to be responsible for the running and development of the Fundraising Database (Raiser’s Edge) and help us develop segmented marketing appeals and data reporting. You will be based at our Tring office but a blended working pattern is in place to split time between office and home working if preferred.

You will need:

• sound knowledge and experience of database management
• strong written and verbal communication
• strong understanding of CRM and marketing principles
• experience of data related direct marketing appeals
• experience of data analysis and segmentation
• strong understanding of legal aspects to data and fundraising
• the ability to build good relationships.

We offer development, flexible working, opportunities to volunteer and 25 days’ holiday per year plus bank holidays.

At Rennie Grove Hospice Care, we’re all about making every moment matter for our patients and families, and you can play your part in that. We provide care and support for adults and children diagnosed with cancer and other life-limiting illness, and their families, visiting day and night. It’s important work and, to make it all happen, we need talented and passionate people.

Closing: 28 May 2021 at 12 noon

Interviews: 8 June 2021

Two 12 month fixed term contracts and one fixed term contract until 31 March 2022 available.

Do you want to use data-driven approaches to bring change to people’s lives? Enjoy meeting new people, helping them and teaching them new skills? Want to gain new experiences in the diverse and developing homelessness sector?

We have an exciting opportunity for you to work with data to help thousands of rough sleepers get the help they need. We are looking for a new Database Support Officer (known internally as a CHAIN Support Officer) to bring their enthusiasm, technical and communication skills to our fast paced environment, which nurtures future development opportunities.

If any of those sound like you then we would love to hear from you!

About the role

CHAIN – the Combined Homelessness Information Network – is a multi-agency database for rough sleeping services in London. It plays a central role in the work of street outreach teams, allowing them to share information with each other and ensuring their clients get the right support. CHAIN was instrumental in coordinating the effort to help hundreds of people into accommodation during the Everyone In scheme in 2020. It is one of the world’s most comprehensive systems of its kind, and is used for developing London and UK-wide rough sleeping strategy and policy.

The Support Officer role involves working collaboratively with a large range of different users and quickly understanding their needs. This dynamic role requires a flexible skillset, responsiveness and a willingness to learn.

As a Support Officer you will:

• Run the busy CHAIN Helpdesk service, fielding a wide range of enquiries and support requests
• Be a point of contact for various outreach services and local authorities across London, completing bespoke reports on request and keeping on top of developments in the wider sector
• Facilitate training sessions, inducting new workers into the context of the system, data protection, and providing hands on training on how to use CHAIN
• Ensure that the information in CHAIN is reliable and accurate by investigating the data and cleaning it
• Produce useful, accurate reports and statistics, including the quarterly and annual CHAIN reports
• Participate in the ongoing development and improvement of the system

About you

The ideal candidate will combine a genuine enthusiasm for helping others and continuously improving services with great attention to detail and problem-solving skills. You’ll have a high level of skill in Excel and some understanding of managing databases. We’ll provide lots of support to develop your skills in using Access/SQL and Salesforce, data protection policies and your understanding of the work of the sector.  

This is an exciting time to become a Support Officer for CHAIN, as we carry out some major upgrades to the system and adapt to new ways of working. Initially home-based, once regulations allow this role is likely to involve working in our Tower Hill office at least three days per week, facilitating in-person group training and visiting rough sleeping services across London.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 5 July

Interview and assessments on: 14 and 15 July, to take place via video call

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.