Database Jobs
The Database Assistant will maintain Symplectic Grant Tracker, a key organisational database, ensuring all data is accurate and meaningful. This database holds the application portal for organisations and is how the Grants & Learning Team manage and support funded partners with their grants. You will undertake regular database administration tasks, such as adding new users, updating forms, importing data and amending the database where required by the team.
You will play a key role in the organisation around GDPR and data protection, working alongside the Database Administrator with a focus on our Salesforce databases, to ensure consistency across both systems. You’ll be working within a team that advocates for evidence-led decision making and a sustainable data culture.
You’ll be a member of the Communications & Marketing team, reporting into the Insights Manager. You’ll also be working closely with the Grants & Learning Team who are responsible for delivering our ambitious, nationwide grants programme and who currently support over 500 grassroots organisations and 18-25 year old creatives. This role will be responsible for ensuring that the correct information is stored effectively and is easily accessible, reportable and usable on Grant Tracker. The Database Assistant will assist us to demonstrate delivery against our Business Plan by programming our grants database to be the most effective at collecting and producing the data output needed by the team.
This new role will be a reliable support for users across the organisation, providing helpful and friendly support.
About you
You will have experience with databases, excellent administration, communication and analytical skills, and a keen eye for detail. You will be highly organised, task-focussed and have a methodical approach to your work. In addition, you’ll be able to demonstrate good understanding of regulatory and compliance practices surrounding data protection. You will lead on with the review and writing of guidance and user support materials, enabling users to feel confident in their use of databases.
You’ll enjoy liaising with colleagues and staff at all levels. You’ll be proactive, thriving in a busy environment with an ability to prioritise based on organisational need. You’ll have a collaborative approach, able to communicate to audiences with varying levels of technical expertise.
Your key data management and interpersonal skills will help us work towards our organisational outcomes; to equalize access and outcomes for children and young people, empower projects and professionals to survive and thrive, and inspire change amongst the creative ecosystem.
You will be interested in developing a career in data management, particularly in the creative sector and/or grant-making. This role will enable you to develop your technical skills while gaining a good understanding of how a grant-maker and creative industry-based organisation works, as data and data management cuts across all elements of our work.
Key responsibilities
General administration duties
- General administrative functions for Grant Tracker: user maintenance, updating records, importing data and amending the database.
- Database administration for funding programmes: setting up funding rounds, building forms, testing and ensuring data integrity.
- Create and maintain reports and dashboards for teams across the organisation, presenting data in a useful and efficient way.
User support
- Provide training for new users and growing Grant Tracker skillsets across Youth Music with one-off and ongoing training, support the development of our ‘super-users’, maintaining relationships across the team and supporting them with their daily system requirements.
- Maintain user manuals and system documentation, building upon existing data management processes and user guides.
- General bug-fixing and user support.
Database maintenance and integrity
- Performing database maintenance tasks, including diagnostic tests and ensuring data integrity.
- Ability to find creative and innovative solutions to solve problems and improve efficiency.
- Ensuring we comply with our own policies across all our databases with regards to GDPR legislation.
- Managing the relationship with our technology partners by gathering detailed requests for improvements or changes to the system.
General
- Carrying out all such additional duties as are reasonably commensurate with the role.
- This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.
Person specification
Essential
- At least one year’s continuous experience working in a similar role.
- Ability to work independently with own initiative on various ongoing projects.
- Excellent attention to detail, with high levels of accuracy and consistency.
- Good understanding of GDPR, and familiarity with approaches to ensuring data integrity.
- Strong MS Office skills, including the ability to segment, analyse and manipulate data (Advanced Excel).
- Strong relationship-building skills with the ability to provide helpful and friendly support to database users during introductory and ongoing training.
- Excellent project management skills and the ability to deliver high-quality work in a fast-paced environment.
- A fast learner, with willingness and commitment to develop further knowledge and qualifications on key systems (with support from Youth Music).
- Knowledge of and commitment to inclusion, diversity, equality and accessibility.
Desirable
- Experience in a charity, agency, youth or music organisation.
- Knowledge of grant making.
- Understanding of the music education and / or music industries landscape.
- Passion for music and interest in its benefits for individuals and society.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This is a new and exciting role that will build and develop relationships with churches and individuals, to secure significant income, and bring in frequent and targeted income through regular donations, fundraising campaigns and events. The ideal candidate will have fundraising experience covering several areas including Individual Giving; Churches, Fundraising Appeals/Campaigns, as well as experience in managing the operational aspects of fundraising. Through this, you will assist the whole organisation in our commitment to showing kindness, raising self-belief, and inspiring hope for the future in the individuals we serve.
We are seeking an experienced fundraiser with a passion for our mission to equip our organisation with the financial resources needed to meet our objectives, by growing our charitable income across all funding streams, maximising supporter engagement, and fulfilling fundraising operational duties such as ensuring that we have a database that is organised, up to date and fit for purpose.
Main Responsibilities:
- Develop deliver and monitor a fundraising strategy for Pecan.
- Establish systems, procedures, proactive stewardship, and an engagement programme to provide the highest levels of service to Pecan's supporters.
- Assist with setting up our CRM database, developing and maintaining it to ensure efficient, appropriate data capture and analysis for the purpose of effective stewardship, fundraising and communications.
- Develop an Individual Giving and Acquisition strategy that drives growth for individual giving across multi-channel campaigns and initiatives.
- Pioneer and develop a broad range of relationships with churches, organisations, and denominations across Southwark.
- Management of a part time Partnerships Manager with responsibility.
Essential Requirements:
- 3 years charity fundraising experience or evidence of very relatable experience.
- Experience / understanding of fundraising campaigns.
- Experience working on either eTapestry, Raisers Edge, Salesforce or Donorfy CRM systems.
- Ability to connect and network with a wide range of people through a broad variety of communication methods.
- A good level of general education including GCSE Maths and English plus A-levels or equivalent.
Please read the Recruitment Pack containing the Job Description for more information. Please see the instructions below on how to apply.
Closing Date: Sunday 9th June 2024, 23:59pm
Interview Date: Details TBC
Start Date: ASAP
To apply, please submit the following:
1. CV
2. Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work, and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.
Please note that applications must contain BOTH the CV and Covering Letter as described above to be considered.
We’re seeking an Administration Assistant to work alongside the Office Manager to provide Grants, Office and Finance admin support across the organisation to ensure the smooth running of Youth Music’s operations. The successful candidate will be a proactive individual, able to look ahead and plan for what’s coming up. You’ll also have strong IT and communication skills, experience managing multiple tasks and deadlines, with an eye for detail and an interest to work in the charity sector. You must have at least one year’s continuous experience working in a similar role.
Your administrative skills and experience will help us work towards our organisational outcomes; to equalize access and outcomes for children and young people, empower projects and professionals to survive and thrive, and inspire change amongst the creative ecosystem.
You’ll be excited by the opportunity to join the UK’s largest young people’s music charity, working in a varied and busy role within a collaborative, supportive environment.
Key responsibilities
Office & Finance Administration
- Working alongside the Office Manager to ensure the smooth running of the office.
- Responding to general enquiries.
- Co-ordinating the weekly staff office duties rota.
- Co-ordinating the internal meeting room booking schedule.
- Support the Office Manager to coordinate the prompt and accurate weekly grants and invoice authorisation and payments process.
- Working alongside the Office Manager in the review of supplier’s contracts.
- Preparing the monthly petty cash and credit card reconciliation for authorisation.
- Depositing cheques and cash donations as soon as they are received and recording transactions.
- Overseeing the Finance inbox, monitoring enquiries and invoices.
- Ensuring all finance records are filed accurately and systematically.
- Provide HR administrative support.
- Providing administrative support across all teams as and when required.
Grants Administration
- Coordinate grants programme shortlisting and assessment panel meetings.
- Schedule the Grants and Learning Team enquiry rota, events and 1:1s for prospective applicants.
- Collate photos, music and other digital assets from funded partner reports for use on our communications channels.
- Provide administrative support for our youth participation activities.
- Supporting our work with Funding Advisors, including scheduling training, checking availability, and tracking invoices.
General
- Carrying out all such additional duties as are reasonably commensurate with the role.
- This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.
Person specification
Essential
- At least one year’s continuous experience working in a similar role.
- Strong administration skills.
- Strong communication and interpersonal skills.
- Proactive approach to completing tasks and problem solving.
- High level of proficiency using Microsoft Office, including Excel and Outlook.
- Strong finance skills.
- Experience of using cloud-based invoice processing/database systems.
- Knowledge of and commitment to inclusion, diversity, equality and accessibility.
Desirable
- Experience in a charity, agency, youth or music organisation.
- Experience in writing meeting minutes.
- An understanding of the principles of data protection.
- Awareness of financial fraud risk management.
- Knowledge of grant making.
- Knowledge of using Salesforce and other databases.
- Understanding of the music education and / or music industries landscape.
- Passion for music and interest in its benefits for individuals and society.
The client requests no contact from agencies or media sales.
Part time (30 hours per week) permanent post
Based in Reading with hybrid flexible working arrangements
Salary in the range £20,064 to £24,522 per annum (£24,745 to £30,243 full time equivalent)
We have been at the forefront of adoption services for over 60 years, working with local authorities across the country. With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and with a range of adopters from all backgrounds and provide a range of Adoption Support services to families to support them on their adoption journey.
We are delighted to have secured funding to set up and establish a robust impact and data collection process and database so that clear outcomes can be measured and collected for the different areas within our adoption support services. This is a new role and the postholder will play a key part in delivering on this work.
Working alongside Adoption Support colleagues, the Database Officer will be responsible for maintaining the accuracy of the database, ensuring data is kept up to date as well as inputting, monitoring and evaluating data and service user details. They will also contribute to the collection of feedback and case studies from service users.
The Database Officer will produce comprehensive and tailored reports using both qualitative and quantitative data, derived from the new monitoring and evaluation system. These evidence-based reports are produced for a variety of audiences and will contribute to evidencing the effectiveness of PACT’s adoption support services.
We are looking for someone with previous experience in an administrative support role, with database and/or data capture administration experience. To succeed in this role, you will be proficient in producing reports from a database with a keen eye for accuracy and detail and have strong data analysis skills with an ability to derive meaningful insights.
If you want to make a real difference and join our inspirational team, please visit our website for more information, how to apply and the full job description, also contact details for an informal discussion about the role.
Closing date: Tuesday, 11th June 2024
Interview date: Thursday, 20th June 2024
We look forward to hearing from you!
Please do not submit your CV, only completed application forms will be accepted. No agencies please.
PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds. We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities. We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.
PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries. These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period. All opportunities are based in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hybrid working part London Office (Islington, London) part home working. The post holder will work a minimum of 1 day per week in the office.
Salary: £30,275 per annum
Hours: 35 hours per week
Closing date: Tuesday 11 June 2024 at 10.00am
Interview date: week commencing 17 June 2024
This is a full time fixed-term position for 6 months.
Please note that we reserve the right to hold interviews earlier so please apply as soon as possible.
Who we are looking for
We are seeking a Database Support Officer to join our fundraising team.
We care about building lasting relationships with our 21,000 active supporters and our database is critical in helping us to do that. For the right person, this is an opportunity to support our charity in using data to achieve our mission - to cure, treat and prevent type 1 diabetes.
We are looking for an enthusiastic and proactive individual to take responsibility for the delivery of several key functions within the Data Services team. You will be responsible for the importing of data into the database, providing contact data to JDRF teams to support and promote campaigns, direct mail, community engagement, major donor giving and challenge events, whilst providing database support and guidance to users, including providing training.
You’ll have knowledge of a relational database, excellent attention to detail and be skilled and comfortable in building good working relationships with colleagues and external suppliers.
You’ll join a small but friendly and driven team at an exciting time as we implement our new Data strategy to transform how we use data to engage our supporters.
About JDRF
JDRF is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.
You will find a vibrant atmosphere and spirited team at JDRF, always striving to make a difference to people living with type 1.
Employee benefits
As an employer we offer:
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Hybrid working arrangements
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Flexible working and will consider compressed hours
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Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service
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Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
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Season ticket and cycle loan
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Pension scheme
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Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
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Personalised training to suit your career aspirations and professional development
JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation
Experience required
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Exporting, de-duping and formatting data from a large dataset
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Running data ingestion processes, identifying issues and implementing solutions
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Running data-cleansing processes
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Working in a charity database (preferred, not essential)
The client requests no contact from agencies or media sales.
Using data to support the work of a dynamic cancer charity.
Do you have an eye for detail and accuracy? Do you enjoy working with data and using databases? Are you enthusiastic about what you do and want to share it? If so, we are looking for a Database Assistant to join our friendly team and help us make a real impact for people affected by lymphoma.
Database Assistant
Location: Aylesbury HQ, Hybrid role with options for flexibility
Working Pattern: 21 hours per week (Flexible over 3- 5 days, incl Mondays)
Salary: circa £22,000 (pro-rata £13,200 p/a for a 21-hour working week)
Contract: Two-year, fixed-term contract.
This is an exciting time to be at Lymphoma Action as we work towards becoming a data and insight-led organisation - enabling us to make informed decisions based on the data we collect and analyse. This is the perfect role for someone who is:
- Focused with strong attention to detail and the ability to carry out work accurately
- A good communicator, working with colleagues across the Charity
- Love working with data to provide useful information and support to colleagues
Lymphoma Action is the UK’s only charity dedicated to lymphoma, the UK’s fifth most common cancer. We’ve been providing expert information and wide-ranging support for more than 35 years, helping thousands of people affected by lymphoma.
We have developed a great working culture that focuses on our key values, as well as prioritising a creative, inclusive and supportive environment. Staff receive excellent benefits such as an employee assistance programme, flexible working, generous holiday entitlement, enhanced entitlements to sick pay and maternity leave.
You may have transferrable skills from a different but relevant use of a database. If you believe you can bring your practical knowledge and apply it to our CRM system, then we’d love to hear from you.
Closing date for applications: Thursday 20 June, 12pm
Interviews will be held on Friday 28 June in Aylesbury
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences.
Please note that applicants need to be resident in the UK and have the right to work in the UK.
No agencies please.
Do you have a genuine interest in managing membership data and processing membership income? Are you keen to be a database champion and be responsible for the integrity of data? If so, this role could be for you.
Your responsibilities will include being an expert user of Microsoft Dynamics with the ability to perform complex database processes, queries and exports.
Ideally, you will have excellent communication and numeracy skills, with the ability to act as the membership team’s key contact for data and income processing. You will have experience of processing Direct Debit payments, expertise in managing Gift Aid claims with an excellent knowledge of Gift Aid regulations.
You will have in-depth knowledge and significant experience of using Microsoft Dynamics at supervisor level for data entry, data administration and reporting.
- Full-time, permanent position
- Salary circa £31,779 per annum with the possibility to increase for an exceptional candidate
- Hybrid working – Tuesday and one other day in the London office (SW7)
Benefits:
- 27.5 days holiday plus 8 bank holidays
- Pension – 4% - 10% of your salary
- Life insurance
- Civil Service Sports and Social Club Membership
- Interest free travel season ticket loan
- Exhibition and discounts
To find out more, please share your CV with me
Applications are being reviewed on a rolling basis.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
We are excited to be working with a wonderful health charity which is looking for an enthusiastic Database and Stewardship Officer to join their close-knit team.
As the Database and Stewardship Officer, you will manage supporter journeys and cultivate relationships to provide exceptional supporter experiences. You will be responsible for handling data imports effectively, speaking with event participants to provide ongoing support, creating event packs and ensuring all donors are thanked within the scheduled time. As well as supporting the Fundraising and Communications team with implementing new fundraising activities, you will make sure all supporter and membership records are updated and maintain excellent membership and donor relationships. From supporter journeys to event support and fundraising strategy development, this role offers a great opportunity to grow and progress.
To be an excellent Database and Stewardship Officer, you will need:
- Experience using CRM systems e.g. Raiser’s Edge
- Excellent interpersonal and communication skills
- Strong ability to collaborate and build relationships
Salary: £29,000 - £31,000
Contract: Permanent Full time
Location: Hybrid (1 day in London office)
Closing date: ASAP
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment is a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserves the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vacancy ID: 10058
Location: Leicester
Department: Development and Alumni Relations
Vacancy terms: Full time or job share considered, Permanent
Salary details: Grade 6, £31,396 to £36,024 per annum
Hours per week: 37.5
Advert closes midnight on: 12 Jun 2024
About the role
An excellent opportunity has arisen for a detail-oriented Database Officer to join our friendly and successful team in the Development and Alumni Relations Office (DARO) as a member of the Development Services team.
Our vision is to transform society and people’s lives through delivering philanthropic and voluntary support for the University of Leicester. We advance global engagement, growing strong and enduring relationships with alumni, friends, and organisations in the local community and internationally. This is an exciting time to join our team as we have just launched the silent phase of our first comprehensive campaign.
Working from both home and campus, the DARO team follow a hybrid working pattern with a suggested pattern of two days (or more) per fortnight on campus.
About you
You are someone who takes pride in keeping accurate records, with the ability to proactively identify problems and solutions. In addition, you will provide excellent customer service, be collaborative, and contribute to and share in the team’s success.
The successful candidate will have substantial experience of gift administration and using a CRM database, ideally for the purposes of fundraising, supporter relations and alumni engagement; experience manipulating and analysing significant volumes of data and presenting results in a clear, concise format; excellent IT skills including knowledge of MS Office programmes; and a good working knowledge of the UK General Data Protection Regulation (GDPR) and other data protection / privacy legislation. Experience of the Higher Education sector would be an advantage but is not essential.
Additional information
We anticipate that shortlisted candidates will be invited to an informal interview via teams on 21st June 2024, including a discussion around the role and its responsibilities. Successful candidates will then be invited to attend campus in person to meet the team prior to any offers being made.
Applications for job share will be considered.
The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.
As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community.
We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.
Who are Habs?
We are a diverse community, and we nurture a global perspective and a deep sense of responsibility for the world in which our pupils will lead and succeed. Our broad curriculum and co-curricular provision prepare pupils for success wherever their passion may take them. Ambition, Curiosity, Courage, and Community are the core beliefs that we stand for here at Habs.
Join our team and unlock your potential!
Role: Fundraising Database Manager
Location: The Haberdashers' Schools, Elstree, Hertfordshire but with hybrid work
This is an exciting time for Haberdashers’ Girls’ School and Haberdashers’ Boys’ School. While they remain largely autonomous institutions with their own cultures and traditions, they are undertaking ambitious joint fundraising and alumni relations activities for the first time in their histories. This effort is led by a small but dynamic development & alumni relations team working across both schools.
Overview
The Fundraising Database Manager plays a key role within the team, with overall responsibility for the administration and oversight of the Raiser's Edge donor/alumni database, gift processing and alumni networking platforms across both schools. Responsibilities include maintaining the integrity of the data and ensuring it is up to date, optimising the database for fundraising appeals, generating reports and queries, providing professional support and training to users, processing all gifts and claiming Gift Aid. The database manager is also responsible for ensuring the department complies with all relevant data protection regulations
You are a motivated and highly organised self-starter, with a knack for methodical problem-solving, enthusiasm for the potential of data to drive effective fundraising and alumni relations, and a meticulous attention to detail. Beyond optimising and managing the database, you will also take the lead in implementing new financial and operational procedures which will make our fundraising and alumni relations work more efficient and effective, and which will be easy for less tech-minded team members to adopt and sustain.
You are comfortable extracting, interrogating and reporting on data to help inform strategy, always looking for ways to use and improve your skills and experience to make an impact. You will have a sophisticated understanding of how to export, import and (where warranted) merge multiple datasets. Finally, you never forget that behind the data are real people, and that ensuring the integrity, accuracy and protection of their data is vitally important, both for them and for the schools.
Location: Borehamwood, 15 miles northwest of central London. A flexible work schedule, including a mix of remote and on-site working, will be possible for the right candidate.
Closing date: 8am on Monday 3rd June 2024 Interviews: Friday 7th June 2024
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Haberdashers’ Boys’ and Girls' Schools are committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to a Disclosure and Barring Service enhanced check. The post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.
Haberdashers’ Girls’ School and Haberdashers’ Boys’ School have ambitious plans to build dynamic relationships with their alumni, parents and friends
The client requests no contact from agencies or media sales.
Would you like to join a team committed to empowering individuals facing challenges?
Are you an experienced and passionate individual who is looking for a chance to make a positive impact and contribution to a successful charity?
We are collaborating with a dedicated charity focused on empowering individuals with disabilities to recruit for a Supporter Care and Database Officer.
You will deliver excellent standards of supporter care and be the primary contact for charity supporter enquiries and maintain relational fundraising database (Raisers Edge)
About the Contract:
- Salary: £31,000 per annum
- Hours: Full-time
- Location: Based in Gateshead office
Benefits:
- Competitive salaries
- 'On-the-job' training
- Training for professional qualifications
- Pension scheme
- Flexible working
- Generous annual leave entitlements
- Season ticket loan
- The Employee Assistance Programme
About the role:
As the Supporter Care and Database Officer your responsibilities include (but not limited to)
- Handle supporter enquiries promptly and efficiently, ensuring adherence to service level agreements.
- Maintain high standards of supporter care through comprehensive documentation and periodic review of support processes.
- Aid in delivering personalised stewardship products to enhance supporter engagement.
- Ensure accuracy of supporter data and timely application of amendments.
- Manage Gift Aid declarations and record communication preferences in compliance with GDPR.
- Support implementation of operational plans to optimise fundraising and marketing activities.
- Provide reports on supporter giving to inform marketing decisions.
About you:
- Proven track record of delivering outstanding customer service, with the ability to manage and prioritise conflicting priorities effectively.
- Flexible approach to customer service, consistently exceeding expectations and going the extra mile.
- Familiarity and practical experience with Raiser's Edge, including proficiency in imports and queries.
- Sound working knowledge of MS Excel or MS Access software.
- Previous charity sector experience
- Experience in maintaining accurate databases with attention to detail.
- Strong IT skills and technical proficiency.
- Capacity to handle multiple projects simultaneously, with a focus on efficient workload management.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
CoppaFeel! is looking for a detail-oriented Database and Insight Manager who has experience working with Beacon CRM or other relational databases. This newly created role will support our digital transformation as we move onto a new CRM system and will have ongoing responsibility for our database and supporting information flows for teams to improve insight management.
This role is ideal for someone who is methodical, enjoys working with data and has experience maintaining a database. Our Database and Insight Manager will work across all departments and create insight reports for all our teams, including fundraising and marketing to inform public fundraising appeals and marketing communications.
About CoppaFeel!
CoppaFeel! is the first breast cancer charity in the UK to create awareness amongst young people that checking their chest regularly could save their life. Our mission is to ensure all breast cancers are diagnosed early and correctly and we are about more than discovering a cancer diagnosis, we are about empowering ourselves to be proactive about our own health and body, as well as our outlook on life. It is about knowing your boobs and pecs and being confident that if you do find something, you know what to do.
Key Responsibilities
- Lead the development and delivery of a new CRM strategy at CoppaFeel! to ensure we continue to develop a culture where we use data to make informed decisions.
- Support the project management of the onboarding process of our new CRM provider Beacon, working collaboratively with project leads and delivery agencies.
- Collaborate with all directorates to manage data, maintain stakeholder records and communication preferences.
- Support data cleansing on our current database eTapestry, assessing existing data for migration to the new system later this year.
- Lead the ongoing training and support to colleagues on Beacon CRM database.
- Ensure our database and other data solutions comply with data standards and maximum value can be obtained from the data captured.
- Create dashboards and visualisations, providing insights to enhance how CoppaFeel! measures impact and tracks performance.
- Create and manage bespoke reports to provide insights for teams.
- Improve the data flows from third party software to our CRM system, supporting colleagues with its functionality.
- Translate data into easy to understand information and reports.
- Identify improvements to data processes (Eg collecting / collating data/ automations etc) and project manage their implementation.
- Work collaboratively across CoppaFeel! to collect user requirements for new and existing data products.
- Responsible for data imports and data flows.
- Maintain and manage consent on the CRM ensuring GDPR compliance.
Skills, Knowledge, and Personal Attributes
- Demonstrate experience of one or more enterprise level CRM management.
- Quick to learn new systems and proficient with technology.
- Experience of creating processes and delivering information using data insight to improve an organisation.
- Experience using data to improve fundraising and/or customer communication and management.
- Demonstrate knowledge reporting capability and internal communications of data and insight, to continually measure performance.
- Experience of project management in a digital environment.
- Ability to communicate and collaborate effectively across the organisation
- Analytical mindset with excellent attention to detail, thorough and accurate
- Problem solver with a can do attitude
- Good understanding of GDPR
- Strong numeracy
Terms
Annual Leave: 22 days annual leave (+ public holidays, 1 day of leave on your birthday and our Founder’s Cancerversary)
Notice Period: 2 months
CoppaFeel! welcomes applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups within the charity. We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are keen to encourage a diverse range of perspectives, skills , experience and knowledge at the charity.
To apply, please visit our jobs section on our website and submit your CV along with a Cover Letter. The closing date for this vacancy is the 19th June, with first round interviews to commence week commencing 24th June.
We are delighted to be working with a wonderful children’s charity to recruit a temporary Supporter Services temp for an initial period of 2 weeks but with the potential to extend.
Reporting to the Individual Giving Manager, you will be responsible for supporting the team in the data input of gift aid declarations and general data updates:
Key responsibilities will include:
- Data entry into the fundraising system
- Scanning documents and uploading to fundraising database
- General filing and gift aid housekeeping
Key skills/experience required:
- Excellent Database skills
- Excellent knowledge of word, excel and PowerPoint
- Excellent communication skills, written and verbal
- Excellent time management and organisational skills with good attention to detail
Please note that this role is office based 5 days per week. The organisation is located in south west London.
We are looking to move quickly with this role so please apply without delay.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
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This is a very specific 6-9m post to support the growth of Crustacean Compassion. We are a not-for-profit animal welfare organisation which campaigns for the humane treatment of decapod crustaceans such as lobsters, crabs, prawns, and langoustines, based on the scientific evidence of their sentience. Our campaign work was responsible for the ground-breaking inclusion of decapod crustaceans in the recent Animal Sentience Act of 2022, a move which has opened more opportunities to influence change.
Despite our small size we are well-respected for our reasoned, determined, and creative approach. We have received significant public and political attention which has prompted widespread media coverage, and we are the leading organisation focused on this issue. This role offers an opportunity to join a friendly, supportive, and committed team in an award-winning organisation that is making a significant difference to the lives of millions of animals.
Purpose
Reporting to the CEO, the Fundraising Support Manager will support the Fundraising Manager in the fundraising efforts of Crustacean Compassion. This will be role building on two specific areas of work already undertaken, specifically reviewing, and supporting major donors’ proposals, and developing the supporter journey and engagement process.
The applicant will need to have an active knowledge and warm contacts with potential funders, be able to prepare and create proposals immediately as well as use CRM or external screening sources to identify and communicate with potential major donors. They will have expertise across a variety of revenue streams and will have the support of our Campaigns team to develop engaging funding bids designed to create a supporter journey and long-term engagement.
This role will require a substantial amount of proactive independent working, along with close teamwork.
Responsibilities
Priority will be given to applicants with skills to work quickly and actively in the above primary areas achieving set income targets, developing ways to maximise unrestricted income.
General Duties
- Implement the execution of the fundraising strategy to lead income streams, delivering growth in restricted and unrestricted income whilst engaging supporter journeys to active givers.
- Work effectively with our Fundraising Manager and CEO to identify, map, and develop a network of potential donors, and unlock opportunities which can help secure the future of Crustacean Compassion and aid it to deliver its mission.
- Ensure all fundraising initiatives are planned, delivered, monitored, and evaluated effectively as part of a quarterly activity plan recognising external funding cycles.
- Review the organisation’s CRM database, ensuring efficient and appropriate data capture and data analysis for the purposes of donor identification, effective stewardship, fundraising, donor communications, and supporter journey development.
- Co-ordinate effective systems for identifying, cultivating, and maintaining supporters to potential donors and relationships.
- Assist in the development, monitoring and management of Fundraising budgets and forecasts.
- Develop and update organisational Fundraising policies and procedures as necessary in line with any changes in data protection legislation and recommendations from the Fundraising Regulator
Major Donor Fundraising
- Review the current CRM to identify potential donors and work to lead and implement maximise income from major donors.
- Explore other wealth screening options to identify potential donors.
- Introduce your own warm contacts and knowledge of the animal welfare/effective altruism field to support income from individual major donors.
- Working closely with the Fundraising Manager and CEO, oversee the development of individual major donor relationships, and personally manage a portfolio of prospects and donors, as well as advising and supporting the CEO to do so.
- Monitor and support the ongoing recruitment, engagement, and development of high-profile supporter relationships.
- Develop and manage a rolling stewardship and engagement programme, including the use of online and in-person events where budget allows.
- Ensure that the organisational CRM database usage is optimised to facilitate major donor fundraising.
Individual Giving and Community Fundraising
- Review and develop the current supporter journey to lead a regular giving strategy, maximising unrestricted income and supporting donor uplift.
- Develop and implement a stewardship programme through the CRM database.
- With input from the wider team, develop and manage engaging appeals to be run alongside key campaign actions, monitoring their success, and updating activities where necessary, and evaluating performance to inform future appeal plans.
- Ensure that the organisational CRM database usage is optimised to facilitate individual giving and community fundraising.
Person specification
Essential
- At least five years of experience working in fundraising, with a proven track record of securing five to six figure gifts ideally in the Animal Welfare field.
- Experience in developing non-profit fundraising strategies, particularly for Major Donors and in developing a supporter journey.
- Evident track record of successfully meeting and exceeding fundraising targets.
- Knowledge and understanding of fundraising, including research sources and funding criteria.
- Evidence of developing successful fundraising applications to institutional and individual grant funders, especially within the Effective Altruism community.
- Demonstrably skilled and experienced in networking to build relationships, as well as able to build strong and lasting relationships with key stakeholders.
- Advanced prospect researching skills.
- Outstanding written communication skills, including the ability to write engaging copy which presents Crustacean Compassion as an appealing partner for donors.
- Excellent negotiating, diplomacy, and people skills.
- Able to demonstrate a commitment and sensitivity to the aims and objectives of Crustacean Compassion.
- Comfortable working in a small team, liaising effectively with colleagues to drive income alongside campaign objectives.
- Strong financial management and budgeting skills.
- Knowledge of Fundraising Regulator guidelines.
- Strong understanding of UK GDPR and data protection.
- Experience in the effective use of a CRM database.
- Able to work effectively remotely, both independently and as part of a team.
Desirable
- Experience in working for animal welfare organisations.
- An interest in marine animal welfare
- A Fundraising Diploma or professional qualification is advantageous but will not outweigh experience.
Please note that the job description is not an exhaustive list of duties and duties may be changed in line with business needs.
The client requests no contact from agencies or media sales.
In addition to your salary of £43,000 you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits.
- 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
- Home working status with ‘hub’ facilities available if a need to work outside of home – flexibility.
- Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc.
- Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters.
- Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme.
- 2 days paid volunteering leave, volunteering for local community project work.
At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.
All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.
When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.